Is there a charge to the consumer to use TrustATrader.com TrustATrader is a free online directory of trades people you can trust because their place on the website depends upon their quality of service. Consumers can leave feedback for our traders based on the work that has been done for them, which continues to improve the reliability of the service.
I'm a consumer. How do I get the best out of TrustATrader.com? As a recommendations website, you can rest assured of the rigorous and stringent checks carried out on all tradespeople. We do recommend however that you contact at least two or three traders to get an idea of costs and how you get on with the tradesperson. There's no right or wrong, and we have no regulations on the fees our traders charge, so make sure you get enough details to ensure you use the company that's right for you.
What standards can I expect from using Trust a Trader.com traders? The standards are high here - that's why TrustATrader.com is the number one internet trader recommendations website throughout many areas in the UK! We take all your concerns very seriously, and aim to treat everyone fairly if a problem arises. This demonstrates our belief in equality and high standards throughout our dynamic website, whether you are a consumer or a trader.
How do I leave a review on the website? Firstly, you'll need to register to guarantee that you are who you say you are, and then we have a handful of simple questions about your views on the trader and the work they carried out for you; at the bottom of the page is your opportunity to leave your views about the whole experience in your own words. You can click the link next to the trader you've used to go directly to their feedback page. By registering, we are able to carry out regular spot-check calls to consumers who have left reviews, to ensure that a review is left by the person stated. TrustATrader.com will NEVER use your details for marketing purposes, or pass on to third parties. We take fake references very seriously, and the tradesperson who is involved will be deactivated from our website with immediate effect once exposed. This is an extremely rare occurrence, as the traders we have with us are here for their superior standards and work ethics.
What happens if I'm not happy with work done by a TrustATrader.com member?
Your first point of contact should always be the trader to try and resolve any issues. Don't forget that they are where they are through their high standards of work and customer focus, so they won't want to do a job that leaves the customer unhappy. If your issues can't be resolved by your first point of contact (the trader's business), then call our office and we will send you a copy of our complaints form. Our advice is to keep copies of any correspondence you have, so that when it comes to us, we can see exactly where the problems have arisen. In serious cases, we send out independent specialists to review the work, and, if applicable, have work completed suitably at no extra cost to you. Unsuitable work will lead to a trader being withdrawn from our website, and banned from using the TrustATrader.com website in the future.