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Virtual Travel Department Everyone is under pressure to drive costs down and your travel budget is likely to be a target. Sunways Business Travel Management can help you with this by offering you our virtual travel department, cutting down on the man hours your company has to spend on travel bookings, and letting our staff loose to do what they do best – find you the best deals and itineraries.


Virtual Travel Department Our long-established clients say that they see our experienced, highly trained staff as an extension of their own business. We build relationships and they value us for our expertise and the lengths we go in understanding the needs of those who plan, manage, pay for and undertake travel. We’ve been in the business for 40 years and proved ourselves to be one of the leading business travel management companies in the South-East. Every client, from single travellers to large multinational corporations, receive the same individual attention with our flexible and innovative approach and cost-saving benefits. We may be an independent boutique-style travel agent but we are also part of the 4th largest Travel Management Consortium in the UK, the Focus Partnership. Two hundred and fifty top UK travel agents have combined buying power to get the best possible rates with hotels, airlines and car hire companies around the world.

“I value them such a lot. The service is fantastic. The staff are flexible and knowledgable. Our staff ‘bounce around the world’ and Sunways deal with itineraries that we just couldn’t book online ourselves.” Kay Phillips, Alliance One International.

“Our business requires international travel to countries rarely visited by tourists. I have been using Sunways for 10 years and have never been let down.” Zoe Rowley, Electrosonic Ltd.


Virtual Travel Department We recognise that in this highly technological age some companies prefer to book directly, or at least be more in control of their travel arrangements. For full online travel booking we offer the award-winning Amadeus online booking tool with low management fees and complete flexibility on your part. If you are not quite ready to book online yourself but you’d like more control, our newly designed and exclusive online travel monitoring service, Focus PA Dashboard, allows you to view all your live travel bookings with Sunways Travel any time of the day or night online from a PC or tablet. Our great strength is in our personal approach, whether you want to work with us online, offline or a combination of both, we can reduce costs and increase your productivity by allowing our ‘virtual travel department’ to do what they do best, leaving you to concentrate on your core business.

“They have some exceptional fares. Our head office is in Philadelphia and I have looked everywhere, including sites like Expedia and there is no-one that can beat their fares.” Justine Kennelly, Colorcon.

“We are very, very happy with them and so are our travellers. They are highly professional, reliable and friendly people who can accommodate all kinds of business travel requirements. They work seamlessly as a team and we can tell they have investigated all the options.” Kay Phillips, Alliance One International.


Virtual Travel Department The Sunways Business Travel Management department is staffed by an experienced, caring and enthusiastic team whose sole function is to deal with business travellers’ requirements in a professional manner.

“During the ash cloud crisis, they worked 24 hours a day, 7 days a week as we had 18 of our staff stuck here from all around the world. In the end they arranged a coach to Madrid where everyone flew out to their destinations. They absolutely excelled themselves.” Ricky Lawrence, Grant Thornton International.

“They give over and above what I ask for. I can tell from their responses that they have investigated all the options. They go the extra mile.” Justine Kennelly, Colorcon.


Full Service 24/7 Our staff are on hand 24 hours a day, seven days a week to help out in an emergency situations if one of your travellers is in need of assistance. You don’t get that by booking online yourself.

Personal We set up company and traveller’s profiles so we can understand your needs better and personalise our service to suit.

Experience Sunways Travel has been around for 40 years and all our staff are long-serving, experienced professionals who are unfazed by urgent and complex travel needs.

Account Facility We are able to offer account facilities (subject to status).

MICE (Meetings, Incentive, Conference and Exhibitions) We have been organising conferences globally for years for our clients and do the negotiating on your behalf.

Leisure Travel We have an experienced team of leisure travel consultants that can help you with your personal travel or holiday requirements.

“We have large conferences all around the world and they have helped us organise these for years and negotiate great rates on our behalf.” Ricky Lawrence, Grant Thornton International.


Accountability Travel Policy Every company should have one and we will review yours as often as you like. We offer you a free travel policy review, even if you are not yet a client.

Management Reports We will provide you with detailed and appropriate travel management reports.

Company and traveller profile management Our team of business travel consultants set up profiles including air and hotel preferences, travel policy requirements and frequent traveller numbers to personalise the service.

Industry Protection We are members of the important industry associations that offer you protection: ATOL, IATA & ABTA. We have also achieved Investors in People status as a business.

“Every single time we get our management reports they are able to demonstrate the amazing savings they have made on our behalf. They have special deals other agents don’t have.� Ricky Lawrence, Grant Thornton International.


Cost Savings Creative ticketing We ‘turn over stones’ to find the best deal for you from our wide range of nett deals with airlines, car hire companies and hotels.

Buying power Our membership of the Focus Partnership of 250+ of the top travel agents in the country gives us exceptional buying power and makes us the 4th largest business travel management organisation in the UK.

“On one occasion they managed to save us £1,000 on an identical travel itinerary.”

“They not only come up with better fares but they come up with a better order that makes sense and are actually useful.”

“Our business travellers have multi-stop itineraries most of the time and Sunways saves us an inordinate amount of money. They also try to route the travellers so that they don't waste too much time sitting around airport terminals which saves money.”

Ricky Lawrence, Grant Thornton International.

Kay Phillips, Alliance One International.

Katherine Watkins, Tysers.


Flexibility Online booking We offer you an award-winning online booking platform if you would like to take full control of your own travel arrangements.

Virtual travel department Many clients view our team as if they were part of their own staff. We do things you can’t do online yourself and usually beat the prices too. If you have complex international itineraries you are unlikely to be able to beat our team’s itineraries and prices – and it saves you time too.

“They always give us options for us to choose from different dates, times of the day, different airlines so we have the flexibility to choose whether to save money or opt for convenience.” Justine Tyrrell, Colorcon.

“Lynn shared my pain when we had a team of engineers travelling to and from Angola and there were multiple last minute changes to flights and accommodation which was no easy challenge, but, true to form Lynn pulled it off.” Zoe Rowley, Electrosonic Ltd.


Technology Online We offer the award-winning Amadeus e-travel booking system for online bookers. PA Dashboard Our clients love this introduction to our portfolio of travel services and we believe you will too. It’s a web-based service that gives a live overview of all your bookings with us on a PC or iPad, 24/7. It also has calendar integration to make your travel plans more streamlined.

“If you want to deal with a travel agent with old fashioned values in terms of service and professionalism, who know the market well but are very up-to-date with technology and future thinking, Sunways are for you.” Katherine Watkins, Tysers.


The Sunways Guarantee We are so confident that once you have experienced our service you will decide to stay with us that we offer The Sunways Guarantee. We will give you 24/7 travel management for 30 days with no service fees. All we ask for is a little feedback on our service if you decide to stay with your current agent. If you need more convincing then we welcome you to pass copies of your next few trips to us to quote you while you stay with your existing travel management company.

You’ve got nothing to lose! For more information, Managing Director, Nigel Colley, would be happy to have a no obligation chat about what we can offer your company. Call 01474 706 976.

“Our new clients often say ‘what a relief, we can’t believe what we have been putting up with for years.” Managing Director, Nigel Colley has been in the travel business for 25 years.


www.sunwaystravel.co.uk Call 01474 706 976


Sunways Business Travel Management brochure