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Annual Report 2016/2017 Charity Registration Number : 223668

Content Officials About Us Introductions Chief Executive’s Welcome Our Support Services Volunteers Your Support Future Plans Financial Report Financial Summary

2 3 4 5 6 - 13 14 15 -16 17 18 19

Officials President Vice President Chairman

The Hon. Mrs Susan Cunliffe-Lister Valerie Wood Hollie Haeney


Robin Russell, Eric Harrod, Carol Winter, Enid Adams, Michael O’Grady, Debbie Rosenberg, Stephen Alltoft, David Longman, James Houston, Ann Massam

Chief Executive

Sandra Ackroyd

Solicitors Auditors Investment Advisors

Gosschalks Garton Graham & Co. Hull Investec Wealth & Investment Ltd

About us HERIB is a UK registered charity which provides support for people with sight loss in Hull and the East Riding.

Our vision We believe no-one in Hull & East Yorkshire should have to face sight loss alone and every visually impaired person can enjoy the same opportunities and quality of life as those who are fully sighted.

Our mission Our mission is to improve and enrich the quality of life for local people at any and all stages of sight loss, through the provision of a wide range of support services, enabling them to reach their full potential and lead independent lives.

Introductions and welcomes A Word from our President

Chairman’s Introduction

HERIB has had another busy year with the continued delivery of an increasingly wide range of services for people with visual impairments.

I am very pleased to report another successful year for HERIB with improvements and additions to our facilities and services.

I was very pleased that Valerie Wood, local author and long standing supporter of HERIB, accepted the role of Vice President during this year and I know she will take every opportunity to help raise the profile of the charity and provide her ongoing support which is valued by all at the charity.

We continue to be very grateful for all the volunteer support we receive in a variety of ways including, service delivery and fundraising and I would encourage anyone who has the capacity to support HERIB in any way they can to ensure these much needed services are supported.

The Hon. Mrs Susan Cunliffe-Lister

This year we are fortunate that the Board of Management has been strengthened by the addition of a new Trustee in the form of Ann Massam who many of you will know as the former Services Co-ordinator with HERIB for many years. Ann brings with her many years of invaluable experience of working with people with sight loss and we look forward to her sharing this in her new role with the charity. Finally, we remain enormously grateful for the hard work and dedication of all of our staff, trustees and volunteers and I thank them all for their part in another successful year for our charity.

Hollie Haeney Chairman

Chief Executive’s Welcome Welcome to our annual review of 2016/2017 which I hope you find an interesting and informative read. HERIB continues to provide valued support services including day groups, home visits, leisure and activity sessions such as walking, singing, acoustic shooting and more, whilst our telephone befriending service goes from strength to strength. This year, as managing agents, we have worked closely with Places for People to improve the facilities at Beech Holme Court flats which provides supported housing for people with sight loss. We have also been working closely with the City of Culture team to ensure local visually impaired people can access a number of audio described performances and to provide City of Culture Season Guides in alternative formats to allow us to ensure that information is accessible to enable everyone to enjoy this wonderful year of celebration. We were delighted to receive the Award for ‘Best Use of

Technology’ at the Visionary Conference in November 2016 and to gain external recognition of our technology training programme. I continue to be very proud of, and grateful to, all our staff and volunteers who provide excellent services in a dedicated and friendly manner, and I am always touched by the lovely feedback we receive about how our work is having a positive impact upon our members. Of course, none of this would be possible without the support and donations we receive and in particular the legacy donations which this year have been exceptionally high and which allow us to plan our continued service provision in the future.

Sandra Ackroyd Chief Executive

Supporting people with sight loss During the year we have continued to deliver a wide range of services to thousands of visually impaired people living in Hull and East Yorkshire.

Mobile Resource Service

Resource Centre Our Resource Centre in Hull allows people to try out an extensive range of equipment designed to help people with sight loss from magnifiers to lighting, talking watches to digital radios and much more. Our staff are on hand to offer advice and guidance on which equipment might best suit to each individual’s needs as well as to signpost people to other services which may be of assistance.

Our Mobile Resource Service regularly visits local venues across Hull and East Yorkshire to offer advice and information as well as equipment demonstrations to offer support for people who are unable to visit our Resource Centre. 420 visits were made to our Mobile Resource service in 2016/17.

602 visits were made to our Resource Centre in the last year. “A big thank you to all you wonderful, caring, warm and thoughtful staff at HERIB. You gave me five minutes of your time and it completely turned my life around that day, and so it continues. I will not forget.” Heather C.

Focus Days and Exhibitions Our exhibitions and focus days offer an opportunity for people to meet with equipment and service suppliers on an informal basis to ask questions and find out about the latest visual aids on the market. 63 people visited our exhibitions and focus days in 2016/17.

Supporting people with sight loss Home Visiting Our team of five Community Advice Officers visit people at home to offer advice about other services, equipment and assistance with completing forms and paperwork with a view to enabling them to live an independent life. 3,233 visits were made by our Community Advice Officers during the year

Befriending service allows trained volunteers to make regular calls to people who may find it difficult to visit our centre or attend our day groups. Of course, if anyone requires further support, our telephone befrienders can organise for one of our Community Advice Officers to visit.

“I’ve been going through a really rotten time lately, my sight is getting worse and I have had a miserable three years. Someone from HERIB came to visit and it was like a ray of hope.” Paul T.

We are grateful to the Thomas Pocklington Trust, the Charles and Elsie Sykes Trust and the Souter Charitable Trust who have provided funding to continue the service beyond the initial one year pilot project.

Telephone Befriending

116 people have signed up to our Telephone Befriending Service.

Not having someone to talk to regularly can be lonely and isolating, particularly if you’re used to sharing your home and time with others. A friendly chat on the phone can make all the difference. Whilst we would love to be able to visit all our members regularly, the level of demand on our Community Advice Officers makes this impossible so our Telephone

“You’re doing such a good job, you don’t realize how much of a difference it’s making to me” Mrs W.

Supporting people with sight loss Day Groups

Supported Housing

HERIB operates nine weekly Day Groups providing social opportunities for some of the most isolated visually impaired people in the region. Transport is provided door-to-door, plus a subsidised lunch followed by a range of activities including quizzes, musical entertainment, games and more. HERIB would like to thank Hornsea District lions for their kind support of our Hornsea based Day Group.

As managing agents for Places for People, HERIB continues to support visually impaired tenants of all ages, who wish to live independently in 23 flats at Beech Holme Court.

6,198 visits were made to our Day Groups in the last year.

“I really enjoy my day at the Hornsea group. There is always such a warm atmosphere and it is good to meet people who are in the same situation as you.� Irene H.

In the Summer of 2016 new kitchens were installed in all the flats and all the windows in the building were also replace to white pvc double glazing giving a much more modern and fresh look and significantly reducing outside noise level within each flat. HERIB is grateful to Help 4 Health for funding to convert eight of the flats into a more open plan layout allowing additional external light to flood in and create a clear, spacious area. This new layout also allows space for a small dining table and room for additional kitchen units with more worktop space for specialist equipment such as talking microwaves, talking scales etc. 23 homes providing supported housing.

Supporting people with sight loss SocialEYES Having a visual impairment need not stop anyone from having fun, and doing the things they want to do.

“Thank you for this last year. Since I joined SocialEYES, I've made many new friends, done things I never thought I would do, and I'm sure I'm in better health.”

SocialEYES is our leisure and activity programme which aims to provide a safe, supportive environment to enable visually impaired people to achieve things they would not be able to otherwise. Regular activities include walking football, singing, tenpin bowling, walking and acoustic shooting.

As well as regular activities, our monthly outings group has proven popular and in the last year members have enjoyed a variety of excursions around the area including trips to Eden Camp, Burnby Hall Gardens, York Air Museum, Meadowhall, Grimsby Fishing Heritage Centre and the Deep.

With the kind support of Cliff Woolass at the White Rose Shooting Club in Swinefleet, HERIB was able to enter a team into the British Visually Impaired Acoustic Shooting Championships in Wolverhampton where more than 200 competitors took part over a weekend.

Our SocialEYES group have also been working closely with the Hull UK City of Culture team and have attended a number of events and performance where touch tours and audio description have been available including the opening event “In with a Bang”, the Poppies and Fish trail and the Voices Across the Humber concert. HERIB would like to thank all the venues and partner organisations who have supported our SocialEYES programme during 2016/17.

Supporting people with sight loss Annual Holiday

Children’s Pantomime

Our annual HERIB holiday at the Delmont Hotel in Scarborough. Highlights included a trip to Hutton Le Hole with a walk around the Ryedale Folk Museum and a day in Whitby.

HERIB would like to say a huge thank you to the Make A Difference Together charity who kindly sponsored our annual pantomime outing where some 85 children, their parents and their brothers and sisters attended the Sunday matinee performance of Cinderella. Ahead of the performance, the children were introduced to the stars of the show including former glamour model Linda Lusardi, appearing as the Wicked Stepmother.

24 guests joined us on our annual holiday.

85 guests joined us on our annual family outing to the pantomime. “I’ve had a fantastic time, where else could I go with my eye condition and feel so welcome and confident. I’ve made some lovely new friends - I can’t wait for next year”. Dorothy K.

Transcription Service HERIB continues to offer transcription services to local companies and organisations to assist them in complying with the Disability Discrimination Act by making their information accessible to visually impaired people. Our service offers audio, Braille and large print formats as well as advice on producing accessible materials.

Supporting people with sight loss Optimeyes Our two year Optimeyes eye health awareness project came to a close in March 2017. The project ran across Yorkshire and South Lincolnshire in partnership with other sight loss organisations including York Blind and Partially Sighted Society (YBPPS), Sheffield Royal Society for the Blind (SRSB), Sight Support Ryedale, Selby District Vision and South Lincolnshire Blind Society and was funded by a Big Lottery Fund grant awarded following a successful bid from the national sight loss charity RNIB. The key aims and objectives were to identify older people aged fifty and over who were experiencing problems with their sight, and to refer them on to the local health, social and charity services to provide them with additional support, offer eye health advice and help them to have a better understanding of how to manage their own eye health whilst addressing the emotional and practical impact of sight loss.

From hosting eye health and information stands to visiting sheltered housing schemes, undertaking vision screening using the Eyes Right Toolkit to delivering talks to local groups, offering training on assistive technology such as smart phones to Family Ancestry courses, In addition, Optimeyes funding allowed us to purchase additional IT equipment and set up a new IT suite. The legacy of the project is that we can continue to use this facility and offer these services. 1,361 older people, supported. 247 received visual impairment awareness training. 14 new volunteers recruited and trained.

Supporting people with sight loss Assistive Technology Our assistive technology training sessions are aimed at helping people with sight loss to learn how to take/maintain control of their lives by using accessible technology. The sessions aim to help to improve confidence and develop or learn independent living skills. They are free to any one with a visual impairment.

“I had to ring you to say thank you so much for the help you gave me this morning. It’s brilliant what I can now do on my own computer. I’m trying out what you showed me and doing all sorts of things. Still a lot to learn but am so happy I just had to ring to tell you.” Jennie J.

We offer one to one training both in our Assistive Technology suite as well as in people’s homes and also facilitate ‘Techshare’ groups for visually impaired people to share hints and tips with each other. Sessions cover aspects ranging from emails and word processing to using tablets and smartphones. We have also worked with other local organisations to deliver courses such as family genealogy.

In October the success of the programme resulted in HERIB winning a national award for “Best Use of Technology” at the Visionary Annual Conference in Birmingham. Visionary is a national infrastructure organisation for all local sight support charities. 141 one to one tuition sessions delivered in 2016/17. 3 technology workshops coordinated in the last year.

Supporting people with sight loss Clubs and Groups

Hull 2017 UK City of Culture

In addition to its own services, HERIB supports a number of clubs and groups for local people with sight loss.

In the last year HERIB was delighted to be awarded a grant from the Creative Communities Fund as part of the Hull 2017 UK City of Culture celebrations. The funding will be used from April 2017 onwards to commission an artist to work with HERIB and a number of other regional sight loss charities to create a tactile sculpture which when complete will go on display in the Eye Hospital in Hull.

The Beech Holme Tandem Club goes from strength to strength enabling visually impaired riders to enjoy the pleasures of cycling through the countryside with sighted front riders. The weekly rides and weekends away not only offer a safe opportunity for exercise in the outdoors, but friendship links which are so important for both mental and physical health.

HERIB’s centre in Hull also continues to host regular meetings of the Macular Society (Hull) and a local Glaucoma Support Group both of which offer fellowship, information and support for people with these specific eye conditions.

HERIB was also contracted via a tendering process to produce all Hull 2017 City of Culture literature in alternative formats including large print, braille and audio as required. Both these projects will offer opportunities not only to blind and partially sighted people within Hull and East Yorkshire but also to the visually impaired community on a regional and national scale.

Our volunteers Thank You

Our volunteers work within all areas of the charity, including: fundraising; sports and leisure activities; telephone befriending, drivers, special events and administration. They are fondly known as “HERIB Heroes” as they have a positive impact on and bring added value and happiness to the lives of those we support. Their loyalty and dedication is a gift for which we are extremely grateful, and thankful for their commitment. Throughout the year our volunteers dedicated a staggering 6,756 hours of their time.

HERIB is always seeking to recruit more volunteers. The charity offers a wide range of volunteering opportunities. Some activities take place at our centre, whilst others are based within the wider community. Some opportunities are available in “office hours”, others take place in the evenings or at weekends and each volunteer can give as little or as much time as he/she is able. From assisting in our weekly Day Groups, piloting tandem bikes, gardening, helping at fundraising events such as collections, music nights, craft fayres or even using your social media and marketing skills. There is a volunteering opportunity for everyone. More information about volunteering with HERIB can be found on the charity’s website at or please give us a call for an informal chat on 01482 342297

“I really enjoy volunteering with HERIB. I’ve met so many nice people, made new friends and had lots of fun. It took me quite a few attempts to pick up the phone and make that first contact but I’m so glad I did.” Elaine C.

Your support HERIB receives no ongoing government funding and relies on donations and gifts in wills to continue its work. There is no way to fully express our thanks and gratitude to our supporters whose donations help us to provide support to so many local people with sight loss. We are continually inspired by their dedication and generosity and their commitment to our work. We are very proud that every penny donated remains in Hull and East Yorkshire and improves the quality of life for local people who are blind or partially sighted.

Donations In 2016/17 the charity received general donations totalling ÂŁ47,251. Donations may be given through regular standing orders or simple one off payments either in cash, by cheque and also online. Other supporters literally do go that extra mile to raise funds taking on a variety of sponsored challenges from sky dives to

half marathons, marathons to cycle rides, cake sales to garden parties and much more. This year also saw the introduction of the new style ÂŁ5 note many of which were donated to HERIB as part of our #firstfiver campaign.

Charity of the Year In the last year HERIB was also thankful to be chosen as the recipient charity by several individuals/organisations including: Lesley Wadforth (Health in Harmony), Asian Cultural Association, Yvonne Priestman (Ganstead Ladies Golf Club), the Rotary Club of Humberside , Tina Whiteley and her colleagues at Hull Eye Hospital and Cllr Peter Turner (Chairman EYRC). Hold Your Own Event HERIB is happy to offer advice and assistance to supporters who wish to host their own events or take on their own challenges. We can provide sponsor forms, promotional support, encouragement as well as certificates and acknowledgment following the event.

Your Support Corporate Support


Local businesses continue to provide vital support to the charity. Bridge McFarland Solicitors sponsored our Ladies Luncheon whilst Armadillo Storage allow us to store equipment and donations of soft toys at their facility. Staff at 360 Accountants took on our Business Challenge and used their entrepreneurial skills to raise more than £500 plus more than eighty local businessmen and women attended our annual business lunch with guest speaker Paul Sewell, O.B.E.

HERIB was also fortunate to receive the support of a number of charitable trusts and foundations in 2016/17 totalling £78,095 including Joseph & Annie Cattle Trust, Hull Aid in Sickness Trust, Help for Health, Withernsea & District Lions, Charles & Elsie Sykes Trust, Souter Charitable Trust, Paul Lunn-Rockcliffe Charitable Trust, Patricia and Donald Shepherd Charitable Trust, Sir James Reckitt Charity, Thomas Pocklington Trust, Santander Foundation, Diane Edgeson Wright Charitable Trust, RNIB Optimeyes Project and Hull City Council.

We welcome the opportunity of working with companies of all sizes, so for an informal chat to discuss in more detail how working with us can benefit your business, please call us on 01482 342297.

Events HERIB organised a variety of events throughout the year to raise both funds and awareness. From lunches to craft fayres, store collections to flag days, casino nights to raffles and much more. Together these events raised £28,025.

Gifts in Wills Remembering HERIB in your Will not only allows us to continue our current activities but also helps us to plan for the future. In 2016/17 we received £191,339 from bequests. Gifts in wills don't need to be worth millions. Every penny has the power to make a huge difference to someone's life and by naming HERIB in your Will, you could help a lot of people.

The Future Strategic Review HERIB will continue to pursue its core objective of supporting visually impaired people in the Hull and East Riding area. We will seek to consistently improve and innovate the services we provide to meet the changing needs of our members to the extant that our financial resources permit. In early 2017, HERIB undertook a strategic review with pro bono support from Kaizen Consulting with the aim of ensuring the charity’s future sustainability and to make sure that it is providing the right services at the right time for visually impaired people across the Hull & East Riding area. The structured approach offered by Kaizen Consulting helped the senior management team take a ‘step back’ from their day-to-day operational work to consider where the charity is aiming to be in three years’ time and how it plans to get there

Our key themes for the next three years will be reflected in our management plans and will shape our direction up to 2020. They are: To increase membership HERIB will undertake a review of its current branding review with a view to developing new marketing materials. To increase the number of volunteers HERIB will appoint a Volunteer Coordinator to develop our Volunteer Recruitment, Induction & Training Plan and to maximise the volunteering legacy from Hull UK City of Culture. To increase income from fundraising Through the recruitment of additional volunteer fundraisers, HERIB will aim to grow income from community fundraising.

Our Finances The financial summary opposite is extracted from our audited accounts for the year ended 31st March 2017, a full version of which is available on request. Total income increased by 27% to £664k, primarily due to a significant increase in legacies received. There were also small increases in income from transcription services and day centre attendance. During the year management have continued to focus on obtaining value for money and directing spend to member services as far as possible. As a consequence total expenditure was 3.5% lower than last year. These movements together with an increase in the value of HERIB’s investments of £146k provided an overall net increase in charitable funds of £172k. HERIB’s investment portfolio continues to be managed by Nicholas Darke at Investec and the Board would like to thank him for his continued efforts on behalf of HERIB. The Board is satisfied that the current level of HERIB’s reserves is sufficient for it to continue its activities for the foreseeable future.

Where your donation goes

Financial summary

Incoming Resources Donations, legacies and grants Fundraising events Resource Centre income Room hire, training & sundry income Transcription services Investment income Catering income Attendance charge Beech Holme Court rental income Service Level Agreements Other

Resources Expended Fundraising and promotion Resource Centre Investment management Welfare & services Beech Holme Court Governance

Net resources expended (Loss)/profit on revaluation of investments Decrease in funds

2017 ÂŁ000

2016 ÂŁ000

316.7 28 13.5 13.1 6.2 81.6 17 31.3 154.1 2.9 664.4

170.1 27.7 13.9 10.7 1.1 93.4 16.8 26.1 161.7 521.5

66.3 12.7 11.9 391.2 150.7 5.7 638.5

62.7 12.0 17.6 387.5 176.5 6.0 663.3







HERIB Beech Holme, Beverley Road, Hull, HU5 1NF Tel: 01482 342297 Email: Website:

This publication is available in Large Print, Braille and CD from HERIB. Charity Registration Number: 223668 Company Registration Number: 299291

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