8104 Pinefield Drive, Sacramento, Ca 95843 email@example.com
Angela Ainley Objective To find employment with a company where my skills and experience will be an asset to the business while furthering my knowledge and abilities in the process.
Experience June 2008 – Feb 2009
Elliott & Waldron Title & Abstract
Prepared documents for Real Estate Contracts, Wraps and all cash transactions. - Searched records for Title Report to be issued. - Completed forms and statements. - Gathered information required for closings. Completed closings by recording and filing documents, distributing final closing statements and related title documents. Prepared closing statements for agents, buyers, sellers, and lenders. Prepared documents for closing and handled complete disbursement and follow up of all escrow transactions. Interpreted earnest money agreements as they related to the closing and prepared all documents required for the transaction. Closed all title only and mobile home transactions.
Aug 2003 – May 2007
Stewart Title of Sacramento
Met with clients for signing of documents to be used to close escrow. Contact with Lenders, Brokers, Agents, Buyers and Sellers to achieve a successful close of escrow. Prepared documents applicable to the escrow to be signed by perspective buyer/borrower and sellers. Copy documents for clients to be given for their files. Answering incoming phone calls, delegation of responsibilities to other employees to make the office run smoothly. Audit files to make sure that all bills are paid, send payoffs to lenders at close of escrow, cut and sign checks for accounts payable. Trained new employees within our office.
June 2001 – 2003
Collaborated extensively with customers to facilitate a satisfactory resolution of human resources issues including face to face customer interactions. Coached a professional staff in identifying, addressing, and resolving client conflicts to increase retention. Prepares consolidated internal and external financial statements by gathering and analyzing information from the general ledger system and from departments.
Maintains and balances an automated consolidation system by inputting data; scheduling required jobs; verifying data. Review of employee performance and conducted disciplinary action if necessary. Conducted interviews with potential applicants, recommended hiring and staffing changes. Responsible for all branch operations, dispatching, payroll, invoicing, ordering supplies and equipment to maintain day to day operations. Responsible for Regional sales and review of accounts. Protected organization's value by keeping information confidential.
Jan 2001 – June 2001
Jani-King of California
Responsible for all business to business sales in the Sacramento region. Consulted with prospective clients with what their needs were and placed accounts with Franchise Owners.
Jan 1999 – Dec 2000
Senator Ford/Serra Nissan
Consulted with prospective buyers to find their needs and help in the purchase of a new or used vehicle. Responsible for all internet, lease and fleet sales.
Feb 1997 – Dec 1998
Customer Service Representative
Attracted potential customers by answering product and service questions; suggesting information about other products and services. Opened customer accounts by recording account information. Maintained customer records by updating account information. Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintained financial accounts by processing customer adjustments. Recommended potential products or services to management by collecting customer information and analyzing customer needs. Prepared product or service reports by collecting and analyzing customer information. Contributed to team effort by accomplishing related results as needed.
Mar 1994 – Jan 1997
Responsible for initial intake for all potential clients, speaking and meeting with potential clients. Handled all property damage claims for clients with insurance companies. Responsible for answering phones, filing of all documentation, requesting documents, transcription, all incoming mail, and ordering supplies.
Education 1993 - 1994
MTI Western Business College
Graduated with a 3.6 gpa Proficient in Microsoft Office 97 – 2007, Excel, WordPerfect Office Suite, all email programs available. Typing 80 wpm
Playing for a Woman’s Professional Football Team (Sacramento Sirens) 2001 & 2002 Team Sports and working with computers. Volunteer coaching for youth programs
References Olivia McCormick - Customer Service Representative - Powers & Company 800-228-3380x210 Andre White - Owner/Operator - AWA Group - 916-648-7710 Lillian Thurston - Escrow Officer - Stewart Title of Sacramento - 916-441-7900