Luxury’s Lesson To Brands: Get Your Customer Experience Right Ana Andjelic
“The stuff that matters in life is no longer stuff. It’s other people. It’s relationships. It’s experience,” noted Airbnb’s co-founder Brian Chesky. Airbnb nearly single-handedly disrupted the hospitality industry by capitalizing on this shift from “stuff” to experiences. 4
Does your brand inspire loyalty? Find out how top brands do it, in this latest issue.