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Person Centred Care Competition Entries


1) How do The Sparkles help you in raising the quality of Person Centred Care in your home / facility? Smiddybrae House is a care home accommodating both physically frail and dementia residents. The Daily Sparkle assists in the facilitation of reminiscing and creates a relevant topic for conversation to which all of the residents can relate too. Staff find this very helpful in assisting them to understand the importance of person centred care and how life was in the residents era. The Daily Sparkle contributes to the stimulation of residents which is paramount in the positive outcomes for their physical and physiological well-being of the residents. With the reminiscence sessions being prepared through the daily sparkle, this allows more time to focus on the activity as minimal preparation is required.

2) What specific Sparkles activities help you to enhance Person Centred Care? e.g. Chit Chat Club, 1 to 1's, Meal Times etc All the activities contribute effectively in one way or another in enhancing person centred care. 3) Can you describe some actual experiences where you have got to know or understand residents or clients better, thus enabling you to provide better Person Centred Care? Whilst a reminiscing discussion was taking place between staff and residents, one of the residents (who lived on one of the smaller islands of Orkney) who used to work at a local shop (Dounby) spoke about the manager and her duties whilst in work stating that it was a very busy shop and "she used to have to read her mail whilst multi-tasking with other duties". 4) How do you rate The Sparkles ability to support Person Centred Care? Excellent 5) What other activity resources (non-Sparkles) help enhance Person Centred Care Life Stories, reminiscing life events boxes from the local library, there pets. Their person centred care plans identify activities meaningful to the individual which staff facilitate daily via the use of monthly planners specified for activities. Smiddybrae House have a reablement team specified to support individuals with person centred activities maintaining and enabling residents to meet their full potential. Name * Sarah Thomson


1) How do The Sparkles help you in raising the quality of Person Centred Care in your home / facility? When I read the Sparkle it bridges the gap between myself and the resident . It gives you that little unseen insight into what makes them laugh or what upsets them. Things from their past hitherto unknown. It provides person centred care through very personnel reactions to content.It can make conversations warm and meaningful to that person even if they cannot reply in words it is written on their faces. 2) What specific Sparkles activities help you to enhance Person Centred Care? e.g. Chit Chat Club, 1 to 1's, Meal Times etc I seem to get my best times when I read how we were as so many people remember how they were, what they did and become open in telling you the way they did things . I find people enjoy remembering this way and it almost always brings a smile or a tear. The core of my work is one to one and i may read the same words over and over during the week but every single time is new . 3) Can you describe some actual experiences where you have got to know or understand residents or clients better, thus enabling you to provide better Person Centred Care? I was reading the Sparkle to a group of three people one particular afternoon two of whom had been chatty and smiley throughout the other lady had sat with a smile on her face but not interacting or speaking rubbing her fingers and hands continually ,when we reached the back of the Sparkle I began to read out the song words I think it was Amazing grace the lady looked up stopped rubbing her hands and said I love that song ,encouraged I started singing this lady also started singing she has the most amazing voice we sang it through twice and the other song next to it, what an experience when we had finished she said oh lovely dear and went back to her hand rubbing .I found out from her daughter that the lady had been classically trained singer early in her life.Now this lady and I enjoy singing together most days and even conversation has started to flow between us discussing songs and other parts of the Sparkle without which I wouldn't h ave been able to deliver such person centred care for this lady. 4) How do you rate The Sparkles ability to support Person Centred Care? Excellent 5) What other activity resources (non-Sparkles) help enhance PCC I find helping someone with lunch is a good way to chat with someone on a personnel level.I also find reading poetry and books .Music works with most people a reaction is imminent.For the most part anything goes if it opens up a personality that has become hidden through illness as long as it does it in an non- invasive and unquestioning way it gives the added enjoyment of personnel one to one. Name * Caroline Smith


1) How do The Sparkles help you in raising the quality of Person Centred Care in your home / facility? The Sparkles are highly regarded at Stobars Hall by staff and residents. As an activities co-ordinator I always aim to put the residents at the centre of all I do. The articles in the magazine, ranging from wash day to an old song, spark conversation and sometimes debate between the residents, and builds relationships where there may not have been before. Even people who may not have joined in before, have memories of how they used to do the washing, for example, and can share their individual experiences. The articles are used to include everyone in discussions and to enable every person to contribute no matter how much. 2) What specific Sparkles activities help you to enhance Person Centred Care? e.g. Chit Chat Club, 1 to 1's, Meal Times etc One resident says that "conversation is an all-inclusive activity", which is true, everyone can get talking about relevant issues found in the Daily Sparkle magazine. The sing-along CD is used regularly in the home; one resident, who loves music, noticed that people in older age often feel lonely, but having songs that everyone recognizes allows them to feel part of a group. The advantage being that they know all the songs off by heart. The DVDs have been used individually and in a group to prompt memories of old films, adverts and songs. The discussions that have developed have allowed the residents to show their own identity through their memories. 3) Can you describe some actual experiences where you have got to know or understand residents or clients better, thus enabling you to provide better Person Centred Care? Listening to the music CD one day, an elderly gentleman was singing along, when asked about his memories he began to explain how he used to teach dancing along with his wife. He explained how each folk song has a different story to tell and how he went all over the world teaching - it was enlightening to hear him talk so vividly about his experiences. Next time we had music playing in the lounge, I asked him to show me some of the old dance moves from the 1950s, his face lit up! 4) How do you rate The Sparkles ability to support Person Centred Care? Excellent 5) What other activity resources (non-Sparkles) help enhance Person Centred Care


Crafts go down well and can be tailored to include everyone. It allows people to express themselves in different ways. Sports are all inclusive and can be used with all residents whatever abilities, especially with balloons or playing giant board games. DVD quizzes are a useful resource such as guessing the landmark as it appears on the screen, it is simple and everyone can have a go at guessing. Name * Jenny Coleclough


The Daily Sparkle is a good way to reach people, there is something for everyone. It’s a great source of information, jogging memories of things long forgotten. It’s good to read out, in a group session, and equally good as one to one reading. Everyone can relate to lots of the stories, and it’s easy to get them to open up and reminisce, giving a fascinating insight into their past lives, learning things that we might never have otherwise discussed. Sometimes when I prepare a special cream tea with all the trimmings, picture the moment. Lace table cloth, vintage china, sugar cubes and tongs, pearl handled dainty knives, cake stand, china tea pot and coffee hat, and a wonderful selection of cakes, tiny sandwiches and biscuits on cheese. Then I invite four residents and indulge them. We always joke that we are up sides with the famous ‘Mrs Bucket’ when sitting at the table, the residents love it, and when they are almost finished I’ll read the Sparkle News to them, and there is always lots of tales to tell, and then we end up with a sing along and non-stop laughter. Lovely sociable, relaxing, special times, allowing everyone to feel good about themselves, this is fundamental to person centred care. I believe the Sparkle lives up to its name, and brings a bit of Sparkle into our residents lives, and we at Castle Gardens always look forward to its arrival. Jean Durdle.


1) How do The Sparkles help you in raising the quality of Person Centred Care in your home / facility? To help us provide person centred care here at the LYPFT Dementia Inpatient Services all our service users and their carers are encourage too complete a life history & Mayers life-style questionnaire. However, where Service users are unable to do this independently we support the gathering of this information. It can be so in personal just sitting asking questions of someone, The Weekly Sparkles we use are a great conversation hook, and a gentle way to learn more about a person. 2) What specific Sparkles activities help you to enhance Person Centred Care? e.g. Chit Chat Club, 1 to 1's, Meal Times etc We have recently sent some staff on the “A little, aloud” course (more info can be found here http://www.thereader.org.uk/what-we-do-and-why/older-peopledementia.aspxhttp://thereaderonline.co.uk/2007/12/04/reading-anddementia/ ) this has helped staff make the most of the material in the sparkle to read on 1:1, to share the skills with carers to use when visiting to promote better outcomes from visits. We have found that the use of the sparkle in general has given us a less intrusive way to find out more about individuals life history and personal experiences to inform care. The music/sing-a-longs have bee n used in music groups and so have the DVD’s for cognitive stimulation and reminiscence (all evidence based activities for dementia) 3) Can you describe some actual experiences where you have got to know or understand residents or clients better, thus enabling you to provide better Person Centred Care? In an edition in January (28/01/13) there was an over to you about body building, we had a gentleman on the ward, now very weak and none engaging, if as very difficult to get information about him, he had no family and struggled to engage. One staff member on duty sat with him over breakfast reading the paper to him, it came to this section and the gentleman’s presentation altered, he looked engaging and smiled, stroking the picture , he started to say it was him, the staff member used this article to ascertain this man was once a body builder, this gave us something personal and meaningful to engage with him from then on it was a conversation starter, we used his love for exercise to engage in Jabadao and also obtained some magazines from a staff member who is also a body builder to he could engage in something he enjoyed. This man was also quite strong and resistive to personal care, this put some personal history behind this and made it easier to care plan and manage in a more person centred way. 4) How do you rate The Sparkles ability to support Person Centred Care? Excellent


5) What other activity resources (non-Sparkles) help enhance Person Centred Care Pictures to share, A little, aloud, Reminiscence activities, Rummage boxes, Reminiscence boxes, Our therapeutic evidence based garden Our developing evidence based ward environment (work in progress) Carers activities and support Community groups Jabadao Meaningful activity - person centred - dependent of persons life his and personal preferences Name * Alex Irvine


1) How do The Sparkles help you in raising the quality of Person Centred Care in your home / facility? The Sparkle is enjoyed by a variety of Residents in many ways, through individuals reading, (we often hear a giggle or two) through group reading and completing the quizzes together or through one to one support. We have a dedicated group who look forward each week to the new edition, this is a great way to spend some time and have fun as well. When you get older and suffer from memory loss of any kind it can be very frightening and can leave people feeling isolated, the Sparkle allows us to cross that bridge and gives each person the opportunity to talk and reminiscence and solve puzzles. The sparkle can be used for positive interaction for just a few minutes or for a whole afternoon. 2) What specific Sparkles activities help you to enhance Person Centred Care? e.g. Chit Chat Club, 1 to 1's, Meal Times etc We do have a "Chit Chat Club" on a Thursday afternoon where a group of ladies and a volunteer go through the Sparkle and discuss the contents and complete the puzzles, songs and quizzes. This is an enjoyable social time and enables people to interact and contribute equally. 3) Can you describe some actual experiences where you have got to know or understand residents or clients better, thus enabling you to provide better Person Centred Care? People in our Nursing Home look forward to seeing the Sparkle arrive each week, when we spend time reminiscing it gives us a real insight into how our Residents lived their lives and some of the things which were important to them in their lives. Reminder such as foods can allow us to try new things on our menu 4) How do you rate The Sparkles ability to support Person Centred Care? Excellent 5) What other activity resources (non-Sparkles) help enhance Person Centred Care We use music therapist, reminiscence therapy and orientation in time and place and memory boxes. Name * Elaine Holliman


1) How do The Sparkles help you in raising the quality of Person Centred Care in your home / facility? we use the sparkles in several ways, they are printed for the residents who are unable to participate in our daily activity programme, they can read them at their leisure or usually with their visitors which provides something to chat about. kay the activity coordinator also uses them for one to one sessions. the sparkles are used to decide the format of the next weeks activities, we have students from the local college and young gloucestershire young people who work with our residents each week, using sparkles they have designed and printed a reminiscence magazine with contributions from the residents.this provided a great deal of discussion, merriment and enjoyment by all. the residents benefitted from having contact with young people and the young people enjoyed meeting older people and listening to their views. the sparkles are used by the key workers when chatting to the residents, helping them when receiving personal care, diversion therapy in times of confusion, upset or low mood. 2) What specific Sparkles activities help you to enhance Person Centred Care? e.g. Chit Chat Club, 1 to 1's, Meal Times etc sparkles are used in coffee time/ teatime when residents are gathered for social times. they are often used by the families when visiting especially when grand children need entertaining. conversations using sparkles will often encourage the residents to discuss worries, ideas for changes in routine, menu changes and thoughts on what can be done in activity time, days out, trips to shops etc. we are trying to set up reminiscence areas with packaging from things bought in the past, items used when they used to run their own households or when they were working, this can reassure when residents are feeling insecure or confused especially after just being admitted from home or hospital. we try to make the home into a homely place where people feel loved and respected, valued with ideas and contributions. 3) Can you describe some actual experiences where you have got to know or understand residents or clients better, thus enabling you to provide better Person Centred Care? the ladies enjoy talking about their families and how sparkles can give talking points which then are used for activities. we have used topics such as the coronation, the olympics,royal weddings and new royal babies. for example we had our own olympics with games. medals and celebrations. we used the chapel to watch the jubilee celebrations on large screen tv with hats decorated by residents, programmes and food and drink.


we have held arts and crafts sessions using ideas from sparkles then held a coffee morning to show off the crafts to family and visitors. 4) How do you rate The Sparkles ability to support Person Centred Care? Excellent 5) What other activity resources (non-Sparkles) help enhance Person Centred Care sensory garden, sensory room, trips out to local attractions, meals out. entertainment, pantomime, church services. use of Skype, laptops and emails from family. Name * Jayne Roberts


1) How do The Sparkles help you in raising the quality of Person Centred Care in your home / facility? Abbeycrest is a care home for the elderly some who have dementia. We use the daily sparkle in group session and individual to help with reminiscence sessions. The quiz often prompts a lively group conversion prompting many residents to re-count their childhood or teenage years. The songs with the missing words helps our residents to keep their memories active and some sing the song as well! Thus this helps all the resident not only keep their memories active but also it becomes a very social occasion. 2) What specific Sparkles activities help you to enhance Person Centred Care? e.g. Chit Chat Club, 1 to 1's, Meal Times etc The quiz and what happened on a certain date. Reminiscence is a great part of enhancing person centred care for all our residents because many can't remember what happened to day with can be very frustrating for them but can recall past experiences which they are happy to talk about which makes them feel good about themselves. 3) Can you describe some actual experiences where you have got to know or understand residents or clients better, thus enabling you to provide better Person Centred Care? An individual resident enjoyed reading the daily sparkle and I would print this for her so she could enjoy it on her own and she would often have other residents in her room and they would do the quiz together and chat. She would also speak to the carers about things in it and explain about different things she had as a child or maybe a film star that had been featured. The Daily sparkle is left around the home and residents and relatives read and chat to each other about features in it, thus prompting so shy residents making friends with others. 4) How do you rate The Sparkles ability to support Person Centred Care? Good 5) What other activity resources (non-Sparkles) help enhance Person Centred Care We take our residents to local coffee mornings so they are involved in community activities and meet other people who have different interests. We also go shopping so residents can keep their independence and interact with others. We also are very involved with the local primary school and have visited for a school lunch. Name * JANE THOMAS


Lake house residential Home and day care centre. We have taken the ‘sparkle’ for a number of years here, and although I have just taken transferred here this year I can see how much the Sparkle is used and enjoyed within this home. Though we have many Dementia residents some do choose to read it themselves. Otherwise it is read to the residents and day care people. This give them the chance to discuss the articles in a group or just one to one. Residence enjoy the articles where they can reminisce about times gone by, everyone loves to sing and add the missing word in the songs. This puts everyone in a relaxed and happy disposition for the rest of the day. Some of the day care people don’t have a chance to talk to others apart from their visits here, and the Sparkle is a good tool to use in activities giving everyone a topic to discuss. The ‘Do you remember’ section is popular and leads into discussion into times and memories of when they were young, and how things have changed. I always add another page on the back with photos of the previous weeks activities, and on the back next weeks programme. Residents, day care and staff look forward to Fridays issue of ‘The Lake House Sparkle’.   Frances Morgan


1) How do The Sparkles help you in raising the quality of Person Centred Care in your home / facility? Occupational Therapy Activity Support workers use the Sparkle daily with groups and individuals - we pick out stories which we feel the individual can relate to and use this to aid reminiscence but also to orientate back to the present time - we use the quizzes and sing songs as a means of introducing the individual to targeted or specialist input from the OT or OT assistants e.g. baking groups to lunch groups - discussion re sports day to participating in curling or bowling and try to introduce the information we have gathered from week to week - we also involve carers as we are an in pt setting in maintaining the use of successful activities once home e.g. one lad is now attending a choir for individuals with memory loss. 2) What specific Sparkles activities help you to enhance Person Centred Care? e.g. Chit Chat Club, 1 to 1's, Meal Times etc past to present current affairs getting personal opinions on ' how did you do this' 'what is better or worse about today' 'would you like to be young now' quizzes are used regularly and adapted to suit the individuals cognitive level but also their knowledge base or preferences - we have used the idea but sourced our own information which is more locally suitable crosswords are regularly enlarged and adapted to suit 3) Can you describe some actual experiences where you have got to know or understand residents or clients better, thus enabling you to provide better Person Centred Care? A discussion on school sports day led us to find out the individuals love of watching children play and we now take her for a walk to local park to watch the children at the adventure playground - she was a school teacher and is now taking a lead role in some of our group sessions - reading out the topics for discussion - she feels she belongs to and is a valued member of the group 4) How do you rate The Sparkles ability to support Person Centred Care? Good 5) What other activity resources (non-Sparkles) help enhance Person Centred Care physical resources - floor games sensory games - guess the taste or smell - or object if blind fold Name * DONNA MCLOUGHLIN


1) How do The Sparkles help you in raising the quality of Person Centred Care in your home / facility? We are a constituted voluntary club and all our members have memory loss. Our members sit around round tables and a copy of the sparkle is placed on each table each week. They are encouraged by a volunteer to read and enjoy the sparkle from cover to cover. Memories are triggered and shared by the group. We often add sensory items to articles i.e.jelly babies and ask did you have them, what did they taste/smell/feel like, and of course eat them! We encourage discussion and reminiscence and through group activity the more able help the less able to become part of the group. 2) What specific Sparkles activities help you to enhance Person Centred Care? e.g. Chit Chat Club, 1 to 1's, Meal Times etc Members are encouraged to read articles and share with the rest of the group their memories over coffee and lunch time. They are encouraged to take a copy home to read with their families. The CD's and DVD's are used extensively and articles will be researched and explored in one to one situations if we find a member shows a keen interest to reminisce. 3) Can you describe some actual experiences where you have got to know or understand residents or clients better, thus enabling you to provide better Person Centred Care? One experience that stands out is a member in her 90's who never joined in. We used the Sparkle to focus on what we did for a living. She suddenly sprung into life and reminisced about her time as a teacher to blind children a part of her life she clearly enjoyed. We went on to talk about her own childhood in Egypt where she was brought up. Her eyes lit up as she reminisced and so did ours! Another experience is a gentleman who now resides in care because the local children were bullying him. When he came to us he could neither walk or talk. He now walks, talks, dances and sings and is the first to squirrel a copy of the sparkle in his pocket to take back to the home and share with his friends 4) How do you rate The Sparkles ability to support Person Centred Care? Excellent 5) What other activity resources (non-Sparkles) help enhance Person Centred Care We are in the process of making memory boxes and are encouraging our members to bring items from home to put in them as well as trawling car boat sales. They will be themed boxes and will be made available to individuals who are housebound, other local clubs like ours, and residential homes to encourage reminiscence and enhance Person Centred Care. Name *Sandra Edmonds


1) How do The Sparkles help you in raising the quality of Person Centred Care in your home / facility? Here at Newcross Care home, we believe that person centred care is of the upmost importance. Everyday task that are carried out here with our residents are focused around the individual. Our staff and residents really enjoy reading the sparkles and all the information that goes into creating them. On a daily basis, the sparkles are distributed around the home for everyone to enjoy. Friendship bonds have been created between residents just by sharing the stories with one another and mutual interests being found. The sparkle is also a good way of helping to develop bonds between staff and residents as our staff will sit with residents who may be vision impaired and read the articles to them. This in turn, helps the staff to gain a better knowledge of our residents personalities and how they have lived their lives. The sparkle helps us to add information to the residents 'Life Story', a project that we have running through the home for a ll residents. The Life Story is a booklet containing details from the persons life such as, special events, family and holidays etc. 2) What specific Sparkles activities help you to enhance Person Centred Care? e.g. Chit Chat Club, 1 to 1's, Meal Times etc 1 to 1 - We use the sparkle to create a focal point for conversation with the resident, then introducing the pictures from 'the way we were' in the sparkle, we ask if they can identify the product associated with the photo, followed by questions surrounding the era the product was available and how it relevance to daily life of the resident. We can follow by setting daily activities around a particular product for the resident to try and carry out independently, thus promoting independence and wellbeing. 3) Can you describe some actual experiences where you have got to know or understand residents or clients better, thus enabling you to provide better Person Centred Care? Whilst reading the daily sparkle with a gentlemen resident we came across an article about the War. This prompted the gentlemen to share with me his stories of when he was in the army and tales of the trouble he and his comrades used to find themselves in after night of drinking! He went on to say how when he left the army, he worked at Banks's Brewery as a foreman. He went onto say how he really loved working there and he missed the good times (and booze) that he shared with friends. We suggested taking him to visit Banks's however, he declined as he said it would be too upsetting for him. We are however in the process of planning a BEER SAMPLING afternoon with which I think he may just enjoy! 4) How do you rate The Sparkles ability to support Person Centred Care? Excellent


5) What other activity resources (non-Sparkles) help enhance Person Centred Care Gardening- we have a beautiful garden here at Newcross and we like to encourage our residents to use it as they wish. One particular resident is a keen gardener, so we encourage him to make use of the greenhouse and the gardening tools and we accompany him to the garden centres where he can purchase plants and other related items. He maintains the flower beds and planters for the garden which he has stated brings him a feeling of worth. Name * Janette Leo


1) How do The Sparkles help you in raising the quality of Person Centred Care in your home / facility? At South Parks we use Sparkles both in groups and one-to-one. In groups it often helps residents learn a little bit more about each other. On an individual basis, they stimulate discussion and lead to a more in-depth understanding of the individual's past experiences. 2) What specific Sparkles activities help you to enhance Person Centred Care? e.g. Chit Chat Club, 1 to 1's, Meal Times etc At South Parks person centred care is enhanced by cognitive stimulation therapy workshops, walks and talks, creative activities, one-to-one sessions, shopping outings and pamper sessions. 3) Can you describe some actual experiences where you have got to know or understand residents or clients better, thus enabling you to provide better Person Centred Care? Bill likes to keep busy and loves to walk. Working with our Activity Organiser they photographed his daily routine, various activities he enjoyed and his walks. Together they put together a short slide show accompanied by an old favourite song which Bill could show other residents, friends and family. The slideshow allowed Bill to share his interests and humour with others in a very simple way. We invited a drummer to visit South Parks. he brought with him a range of big and small drums from around the world and percussive instruments. The residents are still talking about what fun they had making a lot of noise (!) and learning about rhythm and beats. The smiles on their faces and the light in the eyes in the photographs speak louder than any words could about the positive effect this workshop had for all participants. 4) How do you rate The Sparkles ability to support Person Centred Care? Excellent 5) What other activity resources (non-Sparkles) help enhance Person Centred Care a) Singing and dancing whether this is by inviting in guest musicians or by impromptu singsongs inspired by a discussion or listening to music. b) South Parks has recently acquired two Pygmy goats. The residents love to spend time with them and the goats seem to enjoy the residents' company just as much! c) Photographs are a great resource for thinking about historical events, personal experiences and family life. Name * Marysia Lachowicz


1) How do The Sparkles help you in raising the quality of Person Centred Care in your home / facility? Sydney House is a residential home for the over 65's. We use the sparkles on a daily basis, staff read them to those who can not read a paper for what ever reason. They enjoy the interaction this resource brings between staff and clients. Often the residents will discuss the topics between themselves as many have shared memories. I promotes feelings of well-being and gives them something to focus on and look forward to. It helps to spark memories, which are noted and used to enhance further activities based around these, either on a one to one basis or as a group activity. 2) What specific Sparkles activities help you to enhance Person Centred Care? e.g. Chit Chat Club, 1 to 1's, Meal Times etc We use the 'Do you remember?' in group sessions as usually the topic will relate to someone in the group and this will spark off other memories associated with it. They also enjoy the way we were as many can remember using items or wearing the clothes discussed. Many topics will allow the staff to find out more about the person and can help to give that person a job in the home, allowing them to feel they still have a purpose. We use the general quizzes in a group setting and it is nice to see the residents helping each other to understand and answer the questions. It causes quite a lot of competition between them, this keeps them awake. We also use the song sheets, they really like singing the songs known to them and like to know the other verses. Often a well known song is only sung with one verse and occasionally someone knows more so it is nice to sing more verses to them to learn. They are always asking for their next singsong. The sparkle is a great resource for busy carers who may only have a few minutes to spare so to be able to pick up something to immediately use, which will engage a resident for even a short time is a great asset. 3) Can you describe some actual experiences where you have got to know or understand residents or clients better, thus enabling you to provide better Person Centred Care? We had a lady who told us she remembered her time working in a laundry and how much she enjoyed it, she said she was very particular about making sure the laundry was folded correctly with no creases. We then set about giving her a job of folding the towels and flannels after being washed, she really enjoys her little 'job'. Another lady enjoys folding the napkins for the dinner tables. This all came about after discussing topics raised in the sparkles.

4) How do you rate The Sparkles ability to support Person Centred Care? Excellent


5) What other activity resources (non-Sparkles) help enhance Person Centred Care We use reminiscence sessions with objects for handling and discussion. We have virtual cycle rides around the county and have done one's such as 'Berties Bread round' where we have virtually cycled using exercise peddlers to retrace a resident's bread round he would do after the war. We have a bowls club as many used the belong to bowls teams. We pay to have people come to the home to entertain, we have a one person production co to put on hollywood music shows, singers and a man who plays old LP's on old record players, however due to low funds in our Amenities there is only so much we can do. We have reminiscence books we use and I make life story books with the residents. Name * Sheila Ford


1) How do The Sparkles help you in raising the quality of Person Centred Care in your home / facility? In order to achieve care that is person-centred, staff needs to understand the biographies of their patients and their relatives. Paying attention to the life stories and experiences of patients is the only way staff will get to know their patients and their aspirations for the future. Achieving this can be challenging, as it requires time to listen and talk. We can see how they respond positively and negatively to events that have happened to - and around - them. We can get information about who the people we are supporting have been in the past and what matters to them. This is where the Daily Sparkle comes in, each morning I have a Daily Sparkle group discussion and ask each individual the same question and they always tell you more and go into detail, this is an excellent way to find out about them and how they lived. One of our residents had always spent the majority of her time either out in the garden during summer and abroad in the sun shine during the winter but I would not of known this if it was not for our Daily Sparkle discussions. They can tell some funny stories and some sad stories. My residents enjoy the quiz and we always finish with a sing along and any Dementia patients suddenly interact to the music and the clapping of hands. On a monthly basis we listen to the music review cd, and reminisce. Daily Sparkle has made such a difference and is a good way to find out what is important to individual people. Thank You 2) What specific Sparkles activities help you to enhance Person Centred Care? e.g. Chit Chat Club, 1 to 1's, Meal Times etc We have Daily Sparkle group discussions one to ones with residents with palliative care and at meal times. 3) Can you describe some actual experiences where you have got to know or understand residents or clients better, thus enabling you to provide better Person Centred Care? One of the Sparkles talked about winter and I found out what residents did in the bad weather and how they got from one place to another. also how one lady used to travel abroad to a warmer climate. 4) How do you rate The Sparkles ability to support Person Centred Care? Excellent 5) What other activity resources (non-Sparkles) help enhance Person Centred Care I think one to ones are very good as you can listen to them and respond back to them in a quiet environment. Name *Beverley Poulson


1) How do The Sparkles help you in raising the quality of Person Centred Care in your home / facility? Wild Acres is a residential care for older persons some of whom do have a Dementia.The Sparkles are an excellent tool for helping staff and volunteers engage with the residents, not only in our hugely popular weekly Sparkle chat and sing sessions, but for 1-1 time with the residents who may need more support due to sensory impairment or frailty. Using the Sparkle articles as a discussion tool enables our staff and volunteers to help the residents recall their early memories and helps us to form their life history. We find The Sparkle sessions appeal to everyone and they always have good attendance. 2) What specific Sparkles activities help you to enhance Person Centred Care? e.g. Chit Chat Club, 1 to 1's, Meal Times etc Anything that can be all inclusive such as the sing songs and music quizzes. 3) Can you describe some actual experiences where you have got to know or understand residents or clients better, thus enabling you to provide better Person Centred Care? One example I can give where Sparkle has been such a success is with a formerly reclusive resident who refused to join in with activities or socialise with the other residents. By introducing the weekly Sparkle as a 1-1 tool, she has gradually agreed to be introduced to the group sessions and is now a regular contributor to discussions and sing songs and now spends every day in the main lounge. She also now has her meals in the dining room instead of on her own in her room. Sparkle really has made such a difference to her well being and her demeanor. A great example of Person Centred Care. 4) How do you rate The Sparkles ability to support Person Centred Care? Excellent 5) What other activity resources (non-Sparkles) help enhance Person Centred Care Our flexible activities agenda incorporates lots of choice. We find the Simply Unite resident computers another great tool for enhancing person centred care. Name * Janet Elliott


1) How do The Sparkles help you in raising the quality of Person Centred Care in your home / facility? Monday afternoon’s at Hallamshire are officially known as “Diamond Club”, we invite a number of elderly people form the community along for Coffee, Cakes and Reminiscing. Between our Residents and the visitors, it is unofficially known as “the Sparkle Club”. Everyone looks forward to the new edition, every week there is something for everyone and people can’t wait to read their favourite section. Staff have found it so useful in getting to know each person as an individual as it brings out memories or discussion topics that we may not have thought about ourselves. Just the same trigger of an actual event or memory brings a smile across the faces of our residents and they seem to relax, open up and discuss aspects of their past life that we would not otherwise know about. 2) What specific Sparkles activities help you to enhance Person Centred Care? e.g. Chit Chat Club, 1 to 1's, Meal Times etc “On this day” not only helps Residents remember the event mentioned, but leads onto discussion as to what they were doing “on that day” how they celebrated particular events and how they felt about it at the time. “The way we were” brings back all kinds of memories from childhood that we would not know about otherwise. Memories of particular snacks, ways of dressing and the things people did all come flooding back and help us to get to know our clients really well. “Do you remember” tends to bring back long forgotten memories of ways of living, betting on horses, going to the Hairdressers and so much more that gives us a unique insight into each and every Resident. “Over to you” is probably the most popular section, majority of residents used to write letters into magazines and even if not, loved reading other peoples, you can see the residents reading the letters out loud and then discussing with one another as if it had only happened yesterday. Seeing the Residents come to life and discuss there own personal experiences really helps us get to know each person on a one to one level. "quizzes" these really get everyone involved and we normally begin the session with these as it tends to break the ice and liven everyone up 3) Can you describe some actual experiences where you have got to know or understand residents or clients better, thus enabling you to provide better Person Centred Care? Back in March was an article about female stockbrokers, Margaret one of our residents was working in the industry at the time. She had never mentioned this before but the article brought back the memory and she told us of how she


aspired to work as a stockbroker, how she had tried to learn the industry and how she almost made it, but stopped to have a family. Since this memory has resurfaced it is a popular talking point with her and even her grandchildren did not know about how close she came to being a stockbroker until this day. This now forms part of her Care Plan and Life History and is a benefit to all the staff as they can relate to Margaret and have common discussion points. June Edition – Barry Manilow. This affect so many of our residents, the memories of this “one time heart throb� came flooding back for a number of our female residents. They sung the songs as a group, some danced away and a few even had tears in their eyes as they remembered their idol. We went on from there to have a Barry Manilow concert on the big screen TV that weekend, a day that only happened because of The Sparkle, a day was loved by all, a day that some families saw a different side to their relative. 4) How do you rate The Sparkles ability to support Person Centred Care? Excellent 5) What other activity resources (non-Sparkles) help enhance Person Centred Care We try do several other activities that enhance Person centred care, getting to know our clients is so important to us. We have produced slide shows of local places for example: Sheffield High Street Through the Years, From Buses to Trams (a history of public transport in Sheffield) again these have sparked memories of jobs, childhood and other aspects of residents lives that have helped us get to know our residents better. Name * Scott M Melville


1) How do The Sparkles help you in raising the quality of Person Centred Care in your home / facility? The Daily Sparkle is always fresh and full of ideas which can be used by our team members to engage with residents we use this daily on a 121 basis and several times a week we incorporate it into group activities and other events planned. the sparkle will act as a prompt which engages our residents and helps them to initiate conversation and interest. we have residents council where residents will air views and ideas about the activities we offer on a regular basis. these are a very positive way of including all residents by allowing them the forum to speak. the Daily sparkle will inspire residents & family members to talk about themselves and share memories with team members daily which we can use to better understand our residents and their beliefs and needs. asking a resident to help me with a sparkle quiz will often engage them and will even help to improve memory scoring. 2) What specific Sparkles activities help you to enhance Person Centred Care? e.g. Chit Chat Club, 1 to 1's, Meal Times etc "On This Day" These are great orientational and cultural activities and often work in with our other seasonal activities and special events. They often throw up surprising results where Residents can engage on a 121 basis and as part of the group. This is particularly person centred because the Resident gets a chance to talk about their own life, their skills and personal experiences and background which is inspirational and we can then incorporate our residents occupational skills and previous interests and faiths when planning our activity programme. Singing is such fun and so inclusive and its lovely to play the music and follow with word sheets. I have never seen an unhappy resident singing. 3) Can you describe some actual experiences where you have got to know or understand residents or clients better, thus enabling you to provide better Person Centred Care? Sitting with our Knit and Natter group in the garden we were taking it in turns to read from our Daily Sparkle I read from a section entitled "Sunny days on the beach" The situation couldn't have been better as the whether that morning was beautiful and warm, I was able to talk about our up coming Day trip to the sea side at Hastings and when we talked about Girls parading in their swim-wear, I told them about my Great Aunt Eileen who was the first ever Miss United Kingdom. we talked about the swim suits then and today and one of our ladies who at the time was knitting a snood, told us how they wore knitted costumes when they were young and the group laughed at how they sagged when they were wet. we went on to talk about food from the sea side. one lady told us how she could just eat 'real fish n chips out of the paper' and ice creams, the following week we had a fish n chip supper with chips in paper followed by ice cream and a


knees up sing along, which we invited relatives to and this was a great success. most of all the smiling resident as she smelt salt n vinegar and rubbed her hands together in anticipation. a complete delight. 4) How do you rate The Sparkles ability to support Person Centred Care? Excellent 5) What other activity resources (non-Sparkles) help enhance Person Centred Care Skittles, VolleyBall, Basket Ball, archery, shuttlecock, Snooker/Pool, darts, dominos, card circle table tennis, golf, and wii, Giant scrabble are some of the physical activities we use to enhance person centred care. whether its a trip to bingo, the theatre, watching a movie, taking a resident to the pub or local cricket match every opportunity to offer choice and deliver person centred activities is a pleasure. Name * David Clark


1) How do The Sparkles help you in raising the quality of Person Centred Care in your home / facility? Meadowbank Ward is an in-patient ward for people with dementia. Patients are admitted for a period of assessment and treatment, many of whom are displaying behaviour that challenges and subsequently their needs are unable to be met in another care setting. The Daily Sparkle is distributed on the ward every day. It is used by staff to support meaningful interaction and stimulate conversation with patients. The content of the Sparkles provides a good range of age-appropriate information and basic activities to initiate conversation and trigger memories for the patients. This enables staff to gather more information about the patients and this can in turn be used to tailor activities or further conversations to their needs and interests. The Sparkles are also left available for visitors to use with the patients. Due to the patients’ level of cognition and behaviours, the Sparkles can support the patient’s loved ones to continue to enjoy meaningful interactions with the person. Life Story work is a very important aspect of the patients’ person-centred care on the ward. Whilst much of the information for this is gathered from the patients’ relatives and friends, we encourage the patients to include their own memories as possible. Due to the level of cognitive impairment of most of our patients, a tool to support them to share memories is often required. The Sparkles are used in this way and any information gathered from the patient about their life or interests is then incorporated into their Life Story book as possible. 2) What specific Sparkles activities help you to enhance Person Centred Care? e.g. Chit Chat Club, 1 to 1's, Meal Times etc The Sparkles are distributed on the ward every morning whilst the patients are having breakfast. Many patients are familiar with the custom of reading a daily newspaper and the Sparkles provide a comparable experience at a level which the patients can still enjoy and benefit from, despite their cognitive impairment. The articles are of an appropriate length to enable some patients to read these independently or with minimal support. The Sparkles are also used to facilitate group interactions and discussions. We hold a weekly afternoon tea for patients and their visitors and the Sparkles can be used as part of this to maintain the discussion and initiate relevant topics of conversation. Due to the patients’ level of cognitive impairment, stimulating discussion and gathering information from patients can be difficult at times, but


having topics of conversation to provide prompts from the Sparkles is beneficial. The quiz in the Sparkles has also been used to facilitate group activities. The quiz is of a suitable level of difficulty and length to maintain the patient’s involvement and participation in the activity. It is also possible to provide copies of this for patients to look at during the group and the sheets can be passed around for the patients to read in order to further enhance their engagement. 3) Can you describe some actual experiences where you have got to know or understand residents or clients better, thus enabling you to provide better Person Centred Care? A male patient recently was isolating himself in his room much of the time and was often reluctant to engage in activities or socialise with others. He had however come into the dining room to sit with fellow patients on this occasion. We used the Sparkle to stimulate the conversation around the table, which encouraged this patient to interact with others. He was particularly good at answering the quiz questions and willingly stayed to complete the quiz in the Sparkle. He was pleased with his participation in the activity and commented positively about the experience. We have since completed more quiz related activities, including on a 1:1 basis with this patient, which has provided more opportunities for meaningful interaction and engagement in activity for him. 4) How do you rate The Sparkles ability to support Person Centred Care? Excellent 5) What other activity resources (non-Sparkles) help enhance PCC We facilitate a wide range of activities on the ward, all of which influence Person Centred Care, by engaging patients in meaningful activity which is relevant to their needs and interests. We also try to involve family members and friends as possible, for example by inviting them to participate in our weekly Afternoon Tea. This provides an opportunity for the patients to interact socially with their loved ones in a more customary manner, thus supporting them to maintain their friendships and relationships. Our Life Story work has a significant impact on person-centred care. We gather information and photographs from the patients’ family and friends, as well as from the patients as possible, and use this information to complete a Life Story book. This is then used by staff to reminisce and engage with the person on an individual level, and also supports staff to understand more information about the person and their history. The Life Story book also goes with the patient when they move on from the ward, usually to a 24 hour care setting, which instantly provides the staff in the patients’ new home with relevant and important person-centred information about the individual. Name *Rachael O'Sullivan


1) How do The Sparkles help you in raising the quality of Person Centred Care in your home / facility? The Sparkle is an absolute treat.. and our residents look forward to our weekly 'social' evening when they have a drink from the bar and sit on the comfy sofas with their copies of the weekly Sparkle..Although everyone has their own copy of the newspaper.. I read it out loud .. asking questions at end of each section which are prompted by the 'carers notes'...we find out so much about our residents through this weekly activity... here are just a couple of examples..... We bought Mary a Mario Lanza cd after she admitted she had had a crush on him when she was young, and more recently, we are buying some 5Jacks after recently reading about them in the Sparkle and some ladies said they remembered playing 5jacks at school.. so we are going to have a 5jacks tournament.. all thanks to your lovely newspaper. 2) What specific Sparkles activities help you to enhance Person Centred Care? e.g. Chit Chat Club, 1 to 1's, Meal Times etc we have a social evening once a week and about ten residents come along to enjoy listening/reading the latest issue...i make notes as we go along if anyone says anything so we can follow it up.. but also copies are left around the home for those who may like to read it quietly in their own room.. we always find time to have a chat about the sparkle on a one-to-one basis with our residents whether its done as a group or a one-to-one activity. I personally find the evening social get together after supper with a sherry from the bar is the best way to share the Sparkle newspaper -everyone is relaxed after their day and comfy on the sofas ... they enjoy the topics and it stimulates people to tell their own stories and share bits of themselves - which all helps to understand individuals/residents better and what their values and interests are. 3) Can you describe some actual experiences where you have got to know or understand residents or clients better, thus enabling you to provide better Person Centred Care? we had a wish tree at work one christmas and i invited residents to write their wishes .. one lady said she had had a chance to learn the piano when she was little but didn't do it and wished she could learn .. so we found a keyboard and a care worker who was willing to teach the lady some simple tunes.. and the outcome of this is.. that this lady played 'happy birthday' on the keyboard at her friends 90th birthday gathering..and we all sang along and everyone clapped, it was a very moving experience.. Another lady loves watching the Auction type tv program's and she said she's


never been to an auction and was fascinated by the so we are currently looking out for a local auction. 4) How do you rate The Sparkles ability to support Person Centred Care? Excellent 5) What other activity resources (non-Sparkles) help enhance Person Centred Care we nearly always have a cup of tea after our daily activities and it gives us a chance to chat about different topics that are, maybe, in the news or in magazines etc.. and sometimes during those chats people will give you information about something they would like to do..or have done which can lead on me asking the question..'would you like to go there again' or 'is that something you would like to do'. Name * Susan Holmes


1) How do The Sparkles help you in raising the quality of Person Centred Care in your home / facility? Our facility is an NHS assessment service for people with memory loss and dementia. We also run a follow-on day care service alongside. The Weekly Sparkle is used daily, and helps us to plan group sessions in advance. It has proved to be a very useful tool in both services, for raising the quality of person centred care. It stimulates reminiscence topics between individuals. This benefits emotional wellbeing and social interaction. The room is often filled with laughter. It also assists with information gathering for 'This is Me' and provides fascinating 'snippets' and useful facts we may not otherwise discover. We find it helps when compiling life history work and completing assessments, enabling us to meet the person's individual needs 2) What specific Sparkles activities help you to enhance Person Centred Care? e.g. Chit Chat Club, 1 to 1's, Meal Times etc We find reminiscence is one of the main topics that the Weekly Sparkle prompts in our people, but there are many others. Having made connections between people with it, they feel encouraged to continue chatting, at coffee time, over meals and during quiet periods. We find the quizzes cause lots of fun and laughter, due to clever humour woven into them. The 'Thingummies' quiz in June 24th Sparkle, really helped people who struggle with word finding, making it fun, and preventing individual failure in naming each item. Each week there is something new to find and enjoy, for all. Last but not least, The Sparkle helps when a new person is unsure of the service we offer, and may need prompting with one to one conversation, to distract from this, and help them settle in. 3) Can you describe some actual experiences where you have got to know or understand residents or clients better, thus enabling you to provide better Person Centred Care? During conversation between a group, a man was listening to other's discussing financial topics. This subject became quite animated between the group, with some disagreement. When the discussion ended, the man smiled and quietly explained that some of the information was incorrect, as he had worked as regional director for the Bank of England! Everyone was surprised and in awe of this, telling him so. (Some felt a little embarrassed, and other's were very amused....but the man reassured them he was now retired, so there was no problem.) In another case, a woman was prompted by a topic in the Sparkle to talk about her life working with Sir Alec Baldwin during the war, remembering the man, and explaining what he was like. Finally a man was again quiet about his life's experiences, but when talking about sport we discovered he played rugby for England. He said he did not like to say too much, as he was quite shy, but with encouragement, discussed how amazing this experience was for him. These are


some of the situations that have arisen, but often just little smiles of memory are enough to brighten someone's day. 4) How do you rate The Sparkles ability to support Person Centred Care? Excellent 5) What other activity resources (non-Sparkles) help enhance Person Centred Care We have a local library service which lends us books, puzzles and tactile/sensory equipment. We have a qualified massage therapist, who is funded by local League of Friends in the hospital. Mini bus which enables us to take people out. We have a lovely patio garden, and potting shed donated by a local family who used our service. We have a fully kitted therapy kitchen to enable us to carry out assessments and bake, when people want to. Music room with piano/musical instruments, for singing. Memory Cafe once a month, held in our premises. Life History Books Music and tapes for chair based exercises, music for the brain. Themed areas - at present beaches and nature. Newspaper crosswords and word/ number work. These are some of the activity resources we use. Name * Jeanette Ward


1) How do The Sparkles help you in raising the quality of Person Centred Care in your home / facility? We use the Sparkle in mental health in-patient facility for people with dementia, to enhance their cognitive abilities and communication skills. The Sparkle saves us time preparing sessions, as the material is ready to use. This frees up more time and resources to continue to develop the service. The Sparkle triggers lots of conversation and memories. People talk about their past lives and their personal memories. Patients, relatives and staff all join in and enjoy reminiscing together. Every patient can relate to at least one item in the Sparkle and the conversation often continues to other topics. The songs and the quiz are a perfect warm up or cool down activity! 2) What specific Sparkles activities help you to enhance Person Centred Care? e.g. Chit Chat Club, 1 to 1's, Meal Times etc It's a good conversation opener for people that may be more difficult to engage. Any information about a person "discovered" in a session with the Sparkle is used to contribute to their person centred care plans. It is targeted at the right level in terms of the language used and the subject matter as well as the length of the articles that our patients are able to relate to it and share their own memories and experiences. This is really educational for staff from a younger generation, giving the patient an opportunity to be the expert! 3) Can you describe some actual experiences where you have got to know or understand residents or clients better, thus enabling you to provide better Person Centred Care? We were looking at an article about Empire day (which staff were not aware of) when a patient who had previously not engaged and generally been uncommunicative, started to talk and share his memories. His face lit up, he displayed fluent language skills (which had not been seen before) and he sat talking for a longer time than ever before, when at other times he has been wandering around the ward. We then used the information he had given, along with what had been in the Sparkle and what staff then found via an internet search engine to produce a display for the ward communal area. 4) How do you rate The Sparkles ability to support Person Centred Care? 5) What other activity resources (non-Sparkles) help enhance Person Centred Care Books, visiting pets, cards, digital reminiscence therapy, games, DVDs, social activities e.g. for Jubilee etc, quizzes, Lost Chord (musicians) visit monthly, life story, baking, cooking, physical activities (e.g. Tai Chi, chair based exercise, walking), gardening, movie evening, cognitive stimulation Name * Tracy Pawson


1) How do The Sparkles help you in raising the quality of Person Centred Care in your home / facility? New Ideas and being inventive is always a challenge. Putting together a project to introduce a History Club into our Care Home needs great planning. This proved very successful and at the National Conference they liked my idea and it won 'Activity of the Year' It was then introduced into over 200 homes. On joining Kingsclear I formed a new History Group and we use Daily Sparkle to maintain high standards first in reminiscence to keep the mind alert and remember each photo album of life. We use Sparkle for one to one for the less active in room visits. All musical activities i.e. sing songs Daily Sparkles comes into its own. I keep all back dated copies and use as a reference for general knowledge quizzes in helping to set the questions. The Daily Sparkle is a very important part of the weekly programme and used correctly is very effective in many of our sessions. Long may it continue. If you are not using the Daily Sparkle you are missing out! 2) What specific Sparkles activities help you to enhance Person Centred Care? e.g. Chit Chat Club, 1 to 1's, Meal Times etc 1. Reminiscence - These sessions are very important in stimulating memories and remembering events during their lives and is one of the most valuable activities in the programme. 2.Using the Daily Sparkle for music related activities also stimulates many memories and gives immense enjoyment to all the Residents. 3. Using Sparkle enables me to do one to one sessions in Residents rooms who are unable to attend group sessions giving them opportunity to communicate and respond to the programme. 4. General Knowledge Quiz's helping to recall all those answers you thought were forgotten. 5. History Club remembering dates and times of events that were so important at that time. It also brings back the love of this subject which for some residents is great to rekindle the interest. 6 Book Review group helps in reading and reliving the story lines written by great authors. 7 Talking points for chatting at lunchtimes with residents. 3) Can you describe some actual experiences where you have got to know or understand residents or clients better, thus enabling you to provide better Person Centred Care? 1. A Welsh Resident who had a number of one to one sessions that she did not responded to. On reading the Sparkle a picture of a nissan hut (WW2) immediately opened a floodgate of memories of her time packing parachutes for Bomber Command, even her own daughter was not aware of these facts and was very


surprised. 2. A resident who had a series of strokes and was not talking. Using the Sparkle over a long period of time has enabled this resident to speak again and hold conversations 3. A Resident who was very introverted but by using the information in the Sparkle has enabled this Resident to be more expressive and has now shown his good sense of humour through one to one sessions 4) How do you rate The Sparkles ability to support Person Centred Care? Excellent 5) What other activity resources (non-Sparkles) help enhance Person Centred Care Sensory Equipment, Books,Board Games, Bats and Balls Skittles, Art and Crafts Name * Kenneth Weaver


1) How do The Sparkles help you in raising the quality of Person Centred Care in your home / facility? The Daily Sparkle is of great value for our residents to read as they interact with each other sharing their own stories. The Daily Sparkle also have quizzes that they enjoy filling in as a group and this is good mental stimulation and communication between residents. Our residents particularly enjoy your reminiscence DVD's as they bring back fond memories and have lots of discussions about them, they especially enjoy the feature clips of 'The Two Ronnies' and 'Norman Wisdom' films which they find hilarious. 2) What specific Sparkles activities help you to enhance Person Centred Care? e.g. Chit Chat Club, 1 to 1's, Meal Times etc The musical CD gets our residents together as they sing along to the songs and discuss who sang and trying to guess what year the song was recorded. 3) Can you describe some actual experiences where you have got to know or understand residents or clients better, thus enabling you to provide better Person Centred Care? The residents talk about what they were doing in their lives at the time of the song release for example : working, courting their husband or wife, girly nights such as going to their local dance venues in our area such as 'The Plaza' or being a mother at home. 4) How do you rate The Sparkles ability to support Person Centred Care? Good 5) What other activity resources (non-Sparkles) help enhance Person Centred Care We have art, knitting and craft classes also we take residents to our local Tea Dances. Name * Irene Sweeney


1) How do The Sparkles help you in raising the quality of Person Centred Care in your home / facility? Our dementia care home has an altruistic, family approach to person centred care with an incredibly flexible timetable to adapt to the needs of each resident at any time. On Mondays our activities are centred on the gentlemen and on Wednesdays focus is on the ladies. The Sparkle CD is used for favourite requests over breakfast and the DVD is played in the afternoon when staff are involved in assisting residents to feel safe and happy. We play music in the larger room throughout the day - there are two other quiet areas where our residents can read the Sparkle together with their relatives. 2) What specific Sparkles activities help you to enhance Person Centred Care? e.g. Chit Chat Club, 1 to 1's, Meal Times etc There is always a tune that will spark a happy memory, so with sparkling eyes and upturned mouth our residents have a feel good factor as we all try guessing song names and artists whose sounds fill the room. These games involve visitors and staff and often throughout the day it will trigger a different thought, discussion or activity. Because of the eclectic music on the CD's we always find there is something for their pleasure and something that matches our residents very different individual life experiences. 3) Can you describe some actual experiences where you have got to know or understand residents or clients better, thus enabling you to provide better Person Centred Care? We have asked the residents how they feel about our Sparkle CD and we received comments like "it makes people feel kindness" , "it brings back beautiful memories" and brings smiles and laughs from those with dysphasia. The memories that unfurl allow us to have privileged glimpses into their life experiences - learning who likes the "crooners", which tune invokes an anniversary or a special occasion and as one resident managed Jaeger we all pick her brain for accessory choice for special occasions and daily decoration. 4) How do you rate The Sparkles ability to support Person Centred Care? Good 5) What other activity resources (non-Sparkles) help enhance Person Centred Care Dance and movement, walks (by chair) to local facilities, book club with residents, favourite books, Sonas (a multi sensory experience), memory lane, chats using daily articles from their lives (i.e. a tractor puzzle for a farmer), rummage boxes with changing contents. TIME is the best resource. Name * Annie Hale


1) How do The Sparkles help you in raising the quality of Person Centred Care in your home / facility? It promotes knowledge and understanding in a bi-lateral relationship between those living and caring here and has been constructive in building understanding, empowering and optimistic relationships necessary for person centred care. It has been particularly constructive in building new relationships, such as the young apprentices. 2) What specific Sparkles activities help you to enhance Person Centred Care? e.g. Chit Chat Club, 1 to 1's, Meal Times etc Meal times provide great interaction for the 'On This Day' feature and the kitchen team get to join in too. 1-1's are great for individual's with more complex needs, while the sing-a longs, do you remember and quizzes are great for group activities and lounge tea's. 3) Can you describe some actual experiences where you have got to know or understand residents or clients better, thus enabling you to provide better Person Centred Care? For one lady the March article was particularly helpful. Her progressing dementia resulted in agitation and upset after lunch as she wished to go home. However, while chatting about the nylon overalls in the March 2013 ‘The Way We Were’ section, insight into her homely routines was obtained. A pinny was sourced as she expressed she used to wear one at home. Over the next few weeks the pinny was made available after lunch and she was encouraged to join the care team with their activities. These included folding napkins, laundry and tending to flowers. Then homely occupations were constructed, such as dusting and washing up small pots. These pastimes have given her the freedom to enjoy daily living occupations, encouraged independence and activity as well as promoting well being. This has resulted in less agitation after lunch, more positive communication and greater interaction with others living and caring at Rose Meadow. It has al so promoted creative thinking from the care team, who have created themed areas of work for the lady to engage with independently. Once work is done a cup of tea is enjoyed and a ‘Sing-a-Long’ or a ‘Do You Remember’ chat gives welcome rest and pleasure. 4) How do you rate The Sparkles ability to support Person Centred Care? Excellent 5) What other activity resources (non-Sparkles) help enhance Person Centred Care We chatted about new years wishes and favourite Norfolk places at the start of the year. From this information we planned various activities. The walk this way challenge was created where the meters walked to maintain mobility were


converted into miles. A map was drawn of Norfolk and a virtual route added. We have visited a number of places so far, currently at Great Yarmouth where many holidays were taken, and activities have been based around this and the new years wishes. For instance some people wanted to mix more with those in other lounges so we had virtual trips utilising local DVD's of the area. Some people wanted to physically revisit the places so we have planned some summer trips out to take these wishes into account. Many people felt their families were very important to their wellbeing so we are putting together an end of the pier variety show where families are invited for when we reach Cromer. Additionally, current affairs celebrations take place, such as the Royal Baby Day where items were arranged for reminiscence, quizzes took place, Johnson's baby hand massages were available and a street party style tea was created by the caring team. Retired care team members remain a part of the home environment by facilitating social activities based around small groups of interest, including games of scrabble, musical bingo, craft work and gardening. For others the bicycle practice, crossword challenge, hoop-la games, inter-lounge quizzes are more up their street. Name * Amanda Bensly


1) How do The Sparkles help you in raising the quality of Person Centred Care in your home / facility? The Daily Sparkle has been a very positive tool for not only our residents but also our staff. It encourages group discussions on the history topics & chances for reminiscence, which is always a positive for well being. It has helped us get to know more about our residents whilst providing the sense of inclusion & involvement that is so important in person centered care. The Sparkle has also produced positive one to one time with some of our residents who don't enjoy group activities, simply reading through the information together has been noticed to make a huge difference in behaviour, character & mood. 2) What specific Sparkles activities help you to enhance Person Centred Care? e.g. Chit Chat Club, 1 to 1's, Meal Times etc The quizzes included in the Sparkle are fun, engaging & fairly relative to our residents who enjoy completing them, either as a group or individually. The musical CD has also been a wonderful addition to our daily activities. Just playing music encourages involvement in singing, dancing & the enjoyment in clear to see. 3) Can you describe some actual experiences where you have got to know or understand residents or clients better, thus enabling you to provide better Person Centred Care? The most important aspects of the Daily Sparkle that we have discovered which has improved Person Centered Care is the increased well being, inclusion & productiveness produced when the Sparkles are produced to our residents. After talking to one of our residents (who was born in another country) about the Sparkle she talked to me about her life history and this has helped develop a better sense of PErson Centered Care because it has helped to better understand her experiences & needs. 4) How do you rate The Sparkles ability to support Person Centred Care? Excellent 5) What other activity resources (non-Sparkles) help enhance Person Centred Care We also have other activities such as the pat dog, large print library books & musical reminiscence entertainers. Name *Bryony Moran


1) How do The Sparkles help you in raising the quality of Person Centred Care in your home / facility? Each morning our daily sparkles is give out to each resident, with a glass of sherry. we also use the daily sparkles as a reminiscence session and we fined that it gets more people to join in. we also use the daily sparkles to meet each person's individual needs as well as it will help them to remember a personal memory of that persons passed. It also encourages each person to share valuable memories. 2) What specific Sparkles activities help you to enhance Person Centred Care? e.g. Chit Chat Club, 1 to 1's, Meal Times etc Reminiscence sessions, one to one sessions chit chats as we find that it will get people to chat and open up about passed memories, we also find that it will also encourage people to join in with a activity. 3) Can you describe some actual experiences where you have got to know or understand residents or clients better, thus enabling you to provide better Person Centred Care? By using the daily sparkle we have found that it has also helped us to complete life stories of some of our residents with Dementia, and this has helped us support a persons centred care. 4) How do you rate The Sparkles ability to support Person Centred Care? Excellent 5) What other activity resources (non-Sparkles) help enhance Person Centred Care sing along d.v.d's quiz Reminiscence Name * Rebecca Tyrrell


I think that the Daily Sparkle is a very important part of living within the home. I give it out on a Monday to the residents, some like to read it themselves and other the staff with on a 1:1 bases. We also set aside time in the afternoons to read the Sparkle to groups of residents. All of them really like reminiscing, especially the “good ole days” where a lot of them can really relate to. They also enjoy the quizzes, May and Jimmy’s stories, along with the songs. We have a good laugh trying to sing them, some are easier than others, but most of the time we have a good old fashioned sing song. We have actually made a folder up with the songs and quizzes and we bring them out frequently. We also have a few residents who are in their room, so we take the Sparkle into them and you can see their faces light up when there might be a name or place they recognise. It has been mentioned favourably in our Care Inspection Reports. What could we do with £500.00, well - extra-large jigsaw puzzles, quiz books, board games – the list is endless. In this day with the economic climate being the way it is £500.00 would come in very handy in many ways for our residents and really that what it is all about , what is beneficial to them and also the care staff and relatives who also read the Sparkle. Carolyn Young


1) How do The Sparkles help you in raising the quality of Person Centred Care in your home / facility? At Milford House we use the Sparkle in two ways; 1. Individually - delivered to the rooms of Residents, who report to us that they and their families and visitors look forward to reading the Weekly Sparkle. It provides a source of mutual interest and discussion and can lead to discoveries about someones past which they had forgotten about or which the families had been unaware. Families also report that for some residents who have difficulty in communicating it helps they to have something to bridge the gap with the individual and start a conversation. 2. Group - we hold a regular Monday activity called 'Start the Week' based around the Sparkle. It always provokes conversations, memories and is a great reminiscence tools and we always end up singing the songs on the back page! 2) What specific Sparkles activities help you to enhance Person Centred Care? e.g. Chit Chat Club, 1 to 1's, Meal Times etc We hold a regular Monday afternoon activity called 'Start the Week' based around the Milford Weekly Sparkle. We review all the articles in the Sparkle linking the topics to things our Residents remember whether historical or current. The conversation will take many different directions from the original article and we can never be sure where we will end up but it is always interesting! The range of topics covered including the quiz and songs on the back page means that there is something for everyone and we nearly always end up having a good laugh about something or a memory that has been prompted. 3) Can you describe some actual experiences where you have got to know or understand residents or clients better, thus enabling you to provide better Person Centred Care? Over the past few months there have been articles in the 'Way we Were' section around the topics of baking and entertaining. The discussion around these articles highlighted how much many of our Residents miss formal entertaining, over tea for example, which they would do in their own homes. The loss of independence is one of the things many Residents find most difficult to cope with on moving into a care environment. Together with the Residents we have therefore decided to purchase vintage tea sets, tablecloths etc and will be holding regular 'proper' afternoon teas which our Residents will host and to which they can invite guests. We will use 'real' leaf tea and will need to find a tea strainer. Cakes and sandwiches will be specially made and Residents will help lay out the tea, pick and arrange flowers to make the table look special. It is clear that this activity will help maintain a sense of control an d independence and bring back into their lives a ritual that has been important to many of them in the past. Thank you Sparkle.


4) How do you rate The Sparkles ability to support Person Centred Care? Excellent 5) What other activity resources (non-Sparkles) help enhance Person Centred Care Music in the form of CD's and instruments, books, a range of craft/painting materials, knitting, pampering through massage etc and having a lovely garden to stimulate the senses to name but a few! Name * Scarlet Leatham


1) How do The Sparkles help you in raising the quality of Person Centred Care in your home / facility? We use the Daily Sparkle to set off the morning activities. It is a good start to our reality orientation activity as each resident can easily see what day / date it is and find out where they are by the name of the home being clearly printed. The subjects from the old days create lively and interesting reminiscing conversations between the residents and myself. They bring back long lost memories and often put a smile on there faces. The quiz is a good brain exercise and stimulates further conversations within the group. The familiar songs at the end of the Sparkle is a perfect way to end this activity session, as music always brings people together. 2) What specific Sparkles activities help you to enhance Person Centred Care? e.g. Chit Chat Club, 1 to 1's, Meal Times etc The Sparkle creates a good spin off to conversations in all kinds of subjects, often starting talking about a particular day and ending off talking about subjects we could never have predicted beforehand. 3) Can you describe some actual experiences where you have got to know or understand residents or clients better, thus enabling you to provide better Person Centred Care? The conversations that the Daily Sparkle encourages gives us a greater knowledge of their backgrounds and past experiences which automatically helps us to get to know and understand the residents better, enabling us to provide a better person centred care. 4) How do you rate The Sparkles ability to support Person Centred Care? Excellent 5) What other activity resources (non-Sparkles) help enhance Person Centred Care Movement to music (light chair exercises), Board and Ball Games, Spelling Sessions, A wide variety of Quiz's, Reminiscence Activities, Live Music entertainment / sing - a - longs, Art Workshop - Drawing and Painting , Regular visits of Hazel the Pat Dog, Cinema St Judes -The Movie Club showing Musicals, Comedies, Classics etc, Weekly Memory Lane Bingo Sessions, Regular Outings. Name * Stephan Malmstedt


1) How do The Sparkles help you in raising the quality of Person Centred Care in your home / facility? Mora Burnet is an extra care sheltered housing unit where tenants are frail and vulnerable. They all live in their own flats with front door , most are very isolated. Care is provided on site All the staff on site are originally from other countries mainly Nigeria, West Indies and Eastern Europe. Most of the tenants are white british . Daily sparkle has really made a difference in providing different topics for conversation, it put the tenant in the role of educator and the wise person sharing their knowledge. It gives a real sparkle to the whole place not just the tenants. It brings people together and because there is something to talk people now come out of their flat to the daily afternoon tea as there is something other than a just a cup of tea using daily sparkle there is something to talk about too. 2) What specific Sparkles activities help you to enhance Person Centred Care? e.g. Chit Chat Club, 1 to 1's, Meal Times etc We use daily sparkle to ignite conversations in our afternoon tea to which all are invited we are gradually seeing the numbers attending grow. We use on a 1:1 when visiting people or just walking them back to their room. The best thing is it gives people dignity in not just being on the receiving end of care but able to give as well. 3) Can you describe some actual experiences where you have got to know or understand residents or clients better, thus enabling you to provide better Person Centred Care? One tenant had, we thought no memory, one afternoon when the old money was being discussed she suddenly starting talking about farthings . We also had a great chat about what recipes people used to cook and discussing how mothers use eggs! The manager shot out of her office to see what was happening - she couldn't believe there was so much chatting and laughter going on!! 4) How do you rate The Sparkles ability to support Person Centred Care? Excellent 5) What other activity resources (non-Sparkles) help enhance Person Centred Care Knowing the person is the key and that means having contact, with relativesusing photographs and knowing what people did in the past as well as what food they like now- food is a really important part, as well as music and IF people like them getting young children and quiet dogs to visit. We would LOVE to have a snooker table for the men and that's what we would probably spend the money on if we win. Name * Cindy Glover


On a weekly basis the Sparkle Magazine is given to patients who can read it independently, and for the patients who cannot the Volunteers support this and read it to them. This generates discussion with all patients around things they did when they were children or when their children were young, or if they remembered the war and many other significant events from their lives. From the Sparkle we started to have the volunteers just chatting with patients about their lives and work and anything that is worrying them at that moment in time. We have indentified that patients specifically diagnosed with Dementia, when discussing topics in the Sparkle they appear to become more settled and start to relate to subjects in it. Ie. A patient was agitated with her handbag and after a volunteer sat with her and started looking at pictures in the Sparkle, the patient began to interact and showed interest in this. By doing this she then forgot about her handbag for that time. On a regular occurrence as a Senior Charge Nurse, I gather 6-8 patients in a group and sit down with them for a time looking together through the Sparkle, doing the quiz, singing the song and discussing what topics there are. Patients always seem to enjoy these times and lots of discussion goes on throughout the day following our group meet. At times I feel it makes them sad as they can become upset at remembering sad times, but when I discuss this individually they are happy that they have remembered. Nicki Hedley


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