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Facilities Operations Sixth Annual Report 2007-2008

Table of Contents

Message from the Assistant Vice Chancellor..................................................................1 Building Maintenance & Operations......................................................................................2 Finance & Business Awards for Excellence.......................................................................5 Business Services.............................................................................................................................6 Grounds Management & Fleet Services................................................................................9 Personnel Services.......................................................................................................................12 Repair & Renovation......................................................................................................................15 University Housekeeping............................................................................................................18 Utilities & Engineering Services.............................................................................................21 Office of Energy Management.................................................................................................24 Office of Waste Reduction & Recycling...............................................................................28 Sustainability..................................................................................................................................31 Facilities Operations Functional Organization Chart...............................................33 Operational Overview..................................................................................................................34

Assistant Vice Chancellor’s message I am very pleased to send you a copy of this year’s annual report of the accomplishments of your Facilities Operations Department at NC State. We are committed to providing a quality environment for our students, faculty, and staff. Our services are designed to meet the needs of a large, diverse, and growing community. I hope that this annual report will not only highlight the accomplishments of the past year but will act as a reference to allow you to get to know our staff and the services they provide. Please share this document within your department. This past year has seen an exciting emphasis on The Year of Energy and the growth of our Sustainability Program. We are expanding our Energy Management Program to achieve not only the reduction of energy use but to meet the commitment that Chancellor Oblinger made to cut our green house gas emissions. Our Sustainability Program will become the “GO TO” resource for information about how the NC State Campus is leading the way to model sustainable business practices in the operation of our campus. These program goals will change the way all of us view our personal responsibility to protect our environment and to contribute to a more sustainable lifestyle. Each day, Facilities Operations employees strive to live up to the goals of “Innovation In Action” set by Chancellor Oblinger to establish NC State as a model for sustainability. These important concepts help us to better serve the community as we build a “New Green NC State”. Please contact me at 515-2967 if I can assist you in any way. Your feedback is always welcomed and appreciated. Thank You.

Jack K. Colby, P.E. Assistant Vice Chancellor for Facilities Operations

Assistant Vice Chancellor’s office staff

Jeff Hightower Director of Utility Infrastructure Planning & Development

Tracy Dixon Director of Sustainability Office

Kathy Bass Executive Assistant

Pat johnson Administrative Support Associate


Building maintenance & operations

Allen boyette Director

• • • • • • •

 uilding Controls B Building Inspection Centennial Campus CBC Services Electronics Shop Elevator Maintenance Zone Maintenance

BM&O Supervisors

George Smith Building Controls

Bill piper Centennial Biomedical Campus

Mark Carpenter Electronics Shop


Mike West Centennial Campus

Garden Freeman Main Campus

Building maintenance & operations

Programs Changes in Scope of Activity

• Added building maintenance services for First Year College, Carmichael Recreation Center and 1911 Building. Administrative Services II, Jordan Addition and South Gardner Renovations.

Volume of Activities

• Initiated and completed 63 projects with a dollar value of $1,242,000 (a 13% increase from last year). • Completed over 30,000 preventive maintenance work orders and service request. • Completed 45,198 hours of preventive maintenance (a 22% increase from last year).

Special Achievements of Significance

• Performed extensive automated and manual setbacks over the extended winter break, reducing energy usage and saving the University approximately $200,000. • Completed serialized inventory of all Fire Alarm Systems and began tracking checks and services in the computerized maintenance management system. • Completed water conservation projects (see summary below).


Project Description

Capital Cost, $

Water Saved (Gallons/year)

Water Saved ($/year)

CBC Main Building

Replaced vacuum and medical air pumps1




Campus Wide Fixture and/or Valve Replacement

Replaced 86 toilets with low-flow toilets and replaced 38 flush valves on toilets and urinals with lower flow valves at CBC, Harrelson, DH Hill, Holladay, Poe, COT, and Carmichael




Campus Wide Aerators

Installed low-flow aerators on all public sinks




Fox Labs







Pulp & Paper

Condensate Recovery - reused as makeup water for Greenhouse swamp coolers Condensate Recovery - reused as makeup water for cooling towers3 Condensate Recovery - reused as makeup water for cooling towers3




Mann Hall

Added Proc. CW Loop to replace once through water for cooling hydraulic accumulators2




Williams Hall

Growth Chamber Room - replaces water cooled condenser Cooling for microscopes - replaced water cooled unit4 Condensate Recovery - reused as irrigation water for upper Miller recreation field














Gardner Hall Jordan Hall / Biltmore



1) The replacement of the vacuum pumps at CBC saved not only water but also electricity. Replacing the old and failing pumps also significantly increased reliability and reduced overall maintenance costs, in addition to water savings. 2 The Mann Hall Process-cooling loop will not only save water, but also provide future expansion for the departments. 3) Reusing condensate water for cooling tower makeup has the added benefit of saving electricity since the water is cooler than potable water. 4) Water savings included replacing two water-cooled units with air-cooled units and changing the operational process on another unit to reduce water usage.


Building maintenance & operations

Compact Plan/Unit Goals

• Implement Fume Hood/Lab Control Protocols • Implement BM&O Best Shop Award • Implement Campus Automation Master Plan • Campus Customer Communications • Preventive Maintenance Program Improvements


Kudos, Professional Activities and Recognition

• James Konowski, Maintenance Zone 2, received the Earthwise Award for his recycling program for metal filters and belts. • Christina Wickson, Horace Tomlinson, Steve Langdon and James Bradford were selected for the Employee of the Quarter Award. • John Fuller, Joe Hoeve, Rod Bjork and Billy Godwin received Pride of the Wolfpack Awards. • George Smith was selected as a Finance & Business Award for Excellence winner.

Goals for 2008-2009

• Update Design Guidelines • Facility Focus Reimplementation • Preventive Maintenance Program Improvements • BM&O Space Improvements • Develop BM&O Training Program • Develop competency Standards for Banded Positions • Support FCAP Program • BM&O “Year of Energy” Actions


finance & business Awards

Finance & Business Awards for Excellence

Finance & Business Winners with Associate Vice Chancellor Kevin MacNaughton George Smith, Brenda Forester and Jack Colby

Facilities Division nominees and winners with Associate Vice Chancellor Kevin MacNaughton

Seated: Verna Chester, Barbara Richardson, Denetta Banks, Alvin Marinez, Nathaniel Vinton, Wade Fulghum 2nd Row: AVC Kevin MacNaughton, Brenda Forester, Alexis Simison, Margaret Pope, Charles Cherry, Mike Ellison, Shirley Horton, Jack Colby Back Row: Tom Derosier, George Smith, Steve Langdon, Tucker Burruss, Horace Tomlinson, Steve Koleno, and James Bradford Nominees Not Pictured: Donald Gillham, John Lassiter and Aaron Pettit



Candice Jicha Business Officer

• • • • • • • • •

 ctivity Accounting A Customer Service Center General Accounting Hardware Services Mail Services Mgmt. Information Systems Materials Management Network Administration Purchasing Business services Supervisors

Nancy Garba-Dais Interim Purhasing/ Materials Management

Carla Washington Customer Service Center

Tom Jones Contract Administrator

Eric White Mail Services Manager

Vacant Accounting Manager



Programs Changes in Volume of Activities

• IT support of Macintosh kiosks and accompanying printers. • Updated postage charge form for ease of use and efficiency. • Implemented uniforms for Mail Services

Volume of Activities

• Warehouse processed 69,247 actions. • Customer Service Center processed 10, 872 Priority #1 work requests, 11,313 Priority #2 and 462 Priority #3. • Buying Group processed over 13,000 material requests and issued 9,683 small purchase orders. • Mail Services processed 7,590,906 pieces of mail (5,128,838 incoming and 2,462,068 outgoing). • Accounting processed 13,149 vouchers totaling $35,684,590 and 290 requisitions totaling $6,435,285.

Special Achievements of Significance

• Implemented inventory bar coding in Warehouse Operations. • All contractor agreements were reviewed and/or audited by Contract Administrator.

Compact Plan/Unit Goals

• Facility Focus User Training • Facility Focus Re-implementation • Best Management Practices for Buying Group and Warehouse • Invoice Detail for Customers – Mail Services and Facility Focus • Housekeeping Warehouse Move • Accounting Department Re-organization


Major New Appointments

• Carla Washington hired as Customer Service Center Manager • Thomas Jones hired as Contract Administrator • Eric White hired as Mail Services Manager

Kudos, Professional Activities and Recognition

• Denetta Banks and Denise Caldrone nominated for Facilities Operations Quarterly Award.

Goals for 2008-2009

• Bar Coding of Warehouse Inventory (continued from FY 07-08) • Best Management Practices for Buying Group and Warehouse (continued from FY 07-08) • Invoice Detail for Customers • Facility Focus Re-implementation • Automation of Time Records • Conversion to Online Billing • Accounting Reorganization • Brickhaven Warehouse Move 7


Customer Service Center Staff: Carla Washington, Manager, Denise Caldrone, Tiffani Grimes and Daniel Ziser



Bill Beardall Director

• • • • • • •

 nvironmental Management E Grounds Services Heavy Equipment Motor Pool Planning/Scheduling Recycling Solid Waste Management

Grounds mgmt. & fleet svcs. Supervisors

Lindsay Batchelor Waste Reduction/ Recycling

Rick Hilburn Landscape Construction Services

Bridget Baucom Sr. Grounds Manager

Horace Blue Grounds Manager

SCOTT JENNINGS Motor Pool/ Auto Shop

Robert Bradley Grounds Manager



Programs Changes in Scope of Activity

• Reopened vehicle wash bays and installed a water recycling system to reclaim the wash water. • Created a Mail Room Recycling Program in the residence halls. • Implemented a new in-house roll off service for the campus. • Began the first phase of the desk side recycling upgrade. • Utilized water from Lake Raleigh to water plant material and set up a rain catchment system to utilize rain water for spraying.

Volume of Activities

• Motor Pool had 5,279 vehicle reservations and rented 114 vehicles. • Auto Shop completed 1,797 work orders. • Used 72,710 gallons of B20 fuel and 321,039 gallons of unleaded (E10) fuel. • Heavy Equipment completed 240 work orders. • Landscape Construction Crew completed 17 major projects. • Planted 66 trees on Main and Centennial Campuses. • Completed successful Move In and Move Out events in collaboration with University Housing and University Housekeeping. • In collaboration with University Housing held second annual “Pack N Go Sale”.

Special Achievements of Significance • Clean Fuel Advanced Technology (CFAT) awarded NC State Facilities Operations a grant of $45,000 to install an E85 fuel infrastructure at the Fleet Services fuel site. • Began first phase of trash can replacement.

Special Program Reviews, Studies or Plans

• Worked with University Surplus to evaluate electronics recycling program on campus. • Continuation of Integrated Pest Management Plan.



Compact Plan/Unit Goals • Desk side Recycling Upgrade • Research Comprehensive Composting Program on Campus • Improve Campus Appearance • Tree Management Program

Staff Major New Appointments

• Rick Hilburn was promoted to Landscape Construction Manager • Ron Stout was promoted to Supervisor at the Centennial Biomedical College Campus

Kudos, Professional Activities and Recognition

• Barbara Richardson received a Finance and Business Award for Excellence and was also a Quarterly Award winner. • Luis Gaitan and Herbert Headen received Pride of the Wolfpack Awards. • Jeff Jones, Samuel Owusu-Boateng and Andrew Drapkin completed the Pathways Program. • Belinda McKoy completed the Leadership Excellence Frontline Certified Public Supervision Program. • David Townsend was nominated as a “Water-Sense Partner” with the EPA. He is the only person in the UNC System with this designation.

Goals for 2008-2009

• Desk side Recycling Upgrade – Phase Two • Compost Program Evaluation/ Re‑permitting • Fleet Software Update/Upgrade • Grounds Rocks Initiatives • Job Tasks Analysis • Campus Reforestation Plan


personnel SERVICES

• • • • • • • •

Nikki Price Director

 ommunications C Employee Relations Payroll Personnel Personnel Records Position Management Safety/Compliance Training/Records

personnel Services Staff

Willie Healy Staff Development

Jennifer Harrison Personnel

Angela Ward Personnel

Sally Smolensky Personnel 12

Pat Grantham Staff Development

Joyce Hardwick Payroll

Magnolia Lugo Personnel Manager

Edward Elliott Safety

personnel SERVICES

Programs Volume of Activities

• Hired 98 personnel – includes new hires, rehires, and transfers • Separated 80 personnel – 4 retirements and 1 death • Hired 171 temporary employees • Promotions – 33 • Internal Transfers – 52 • New Employee Orientation and Safety Training was provided to 139 employees • Adult Basic Education – 9 participants. • Clerical Development Program – 18 participants • 110 accidents – 68 OSHA recordable, 6 first aid, and 36 near misses. • 11 supervisors completed Nuts and Bolts, 1 completed Performance Leadership, and 7 completed Supervisory Series. • 7 employees graduated from Pathways • Created 29 new positions, reclassified 11 and abolished 5 • Processed 2,307 job/position actions • 95% of Facilities Operations positions were career banded

Special Achievements of Significance

• Personnel Manager Position created. • All personnel services staff implemented a “trainer” piece to their job functions. • Administrative Computer Skills Development Program (formally Clerical Development) Internship established with Business Services

Special Program Review, Studies or Plans

• Webleave/time sheet auditing conducted monthly has reduced errors from departments by 50% compared to last year. • Successful computer training has been conducted and will continue throughout the next fiscal year. • Job Task Analysis conducted with Building Maintenance & Operations and Grounds Management. • Organizational Assessment conducted with Business Services and Grounds Management.


personnel SERVICES

Compact Plan/Unit Goals • Building a Stronger Facilities Team • Arc-Flash Electrical Safety Plan Implementation • Leave Records Automation Pilot and Full Implementation • Refine Background Check Process • Streamlining Disciplinary Action Processing and Tracking


• Diversity – Phase II – M.E.E.T. on Common Ground - 12 participants • Unlawful Workplace Harassment - 211 participants • Diversity/Communication ESL-Basic has 18 participants, ESL Intermediate has 34 participants, and ESL Advanced has 13 participants


Major New Appointments

• Magnolia Lugo hired as Personnel Manager

Kudos, Professional Activities and Recognition

• Edward Elliott received the Quarterly Recognition Award

Goals for 2008-2009

• Building a Stronger Facilities Team • Facilities Division Career Banding Guide • Streamlining Disciplinary Action Processing and Tracking • Facilities Operations Employee Safety Manual • Arc Flash Electrical Safety Plan • Leave Automation and Full Implementation • “Flex” Time Schedules • Automation of Time Records


repair & renovation • • • • • • • • • •

David Hatch Director

 arp/Fab & Glass Shop C Commissioning Coord. Construction Shop General Shop Lock Shop Paint & Sign Shop Plan Review Coordination Project Management Roof Management Warranty/Quality Control

R & R Supervisors

Jimmy Wright Construction Shop

Sam Jeffries Trade Shops

Steve Szymczyk Warranty/ Commissioning

Johnny Cline Project Supervisor

Bob Ferrell FCAP Manager


repair & renovation

Programs Changes in Scope of Activity

• Established in-house FCAP Program. • Increased utilization of contracted services and R&R Trade Shops for larger scale architectural system projects.

Volume of Activities

• Completed 10,706 work requests as follows: • R&R Projects – 136 • General Shop – 1,348 • Carpentry Shop – 2,287 • Lock Shop – 5,260 • Paint Shop – 886 • Sign Shop – 614 • Fabrication Shop – 175 • Construction Shop – 549

Special Achievements of Significance

• Cleaned and painted exterior of Carmichael Gym, Kamphoefner Hall and Williams Hall. • Repaired 6,700 sf of sidewalk and curbing per city of Raleigh requirements. • Completed mold remediation and finishes restoration to Primrose Hall. • Continued formal graffiti and vandalism inspections and removal program utilizing non-potable water during drought. • Commissioning and warranty service for: • 37 Buildings with Commissioning/Warranty Request • 7 Buildings with Completed Commissioning • 3 Buildings Retro-commissioned

• Re-purposed unused water tank to collect rainwater for power washing and graffiti removal at not cost. • Installation of energy efficient LED lighting in the Chancellor’s Office. • Extensive participation in continuing education opportunities to better the employee, the unit and ultimately the University.


repair & renovation

Special Program Reviews, Studies or Plans • Continued development of Roof Manager Program • Lost Time Study • Continued development of the Capital Projects inspections with the R&R portal.

Compact Plan/Unit Goals

• Implement Key Policy & SOP • Facilities Inspection & Assessment Function, Phase I


Major New Appointments

• Bob Ferrel – FCAP Manager • Scott Crowder – FCAP Electrical Inspector • Kevin Cummings – FCAP Architect/Engineer • Toby Myatt – Promoted to Carpentry Shop Manager

Kudos, Professional Activities and Recognition

• Cathy Blanchard graduated from the Administrative Professionals Certification Program. • Bud Brannock and Gene Copley were Pride of the WolfPack winners. • David Hatch graduated from the APPA Institute • Toby Myatt and Tara Williams graduated from the Pathways Program.

Goals for 2008-2009

• Computer Access for R&R employees • FCAP Team Implementation (continuation from 07-08) • Pilot Program for “Lost time” Reduction (continuation from 07-08)


university housekeeping

• • • • • •

Albert Scott Director

 cademic A Equipment Maintenance & Repair F loor Maintenance Light Maintenance Pest Control Residence Halls

Deputy directors

Taft Waldon Deputy Assistant Director

Jason bell Deputy Assistant Director

Randy Reed Deputy Assistant Director


university housekeeping University Housekeeping Zone Managers November 2008 Back Row: Christine Powe, Nylous Bryant, Hezekiah Henry, Howard Linyear, Matt High, Lee Little, Christian Davis, David Senter Front Row: Geneva Hudson, Joan S. Williams, Tonya Howard, Gail Hinton, Brenda Reid, Shirley Harris, Carolina Foster, Paulette Harris Missing: Peter Albertson, Leroy Wilkins, Carlos Gutierrez, Myrtle Bunch

zone managers

Zone A1 Shirley Harris - Academic Zone A2 Reginia Hinton – Academic Zone A3 Peter Albertson – Academic Zone A4D Carolina Foster – Academic Zone A4N Lee Little – Academic Zone A5 Brenda Reid – Academic Zone A6 Christine Powe – Academic Zone A7 Geneva Hudson – Academic Zone A8 Matthew High – Academic Zone A9 Howard Linyear – Academic Zone A10 Christian Davis – Academic

Zone A1 Myrtle Bunch – Academic Zone H1 Gail Hinton – Residence Hall Zone H2 Carlos Gutierrez – Residence Hall Zone H3 Paulette Harris – Residence Hall Zone H4 Joan Songa Williams – Residence Hall Zone H5 Tammy Parker – Residence Hall Zone MM Andre Young, Rodney Vinson Zone CC Leroy Wilkins - Centennial Zone CBC Nylous Bryant – Biomedical College Zone AS1 Tonya Howard - Athletics

Programs Changes in Scope of Activity

• Began housekeeping services at Port City Java in Engineering Building II and Carmichael Recreation Addition, 20 Enterprise St, Suites 2 & 5, and Jordan Addition. • Resumed housekeeping services at Riddick Labs, South Gardner, 1911, and Kamphoefner. • Renewed housekeeping services with 20 Enterprise Street Suite 6, Coliseum Pay Lot Booth, Friday Institute, Greek Houses, Hill of Beans, Japan Center, NCSU Bookstore, Student Health, University Dining and West Dunn Building.

Special Achievements of Significance

• Participated in the Language Exchange Program for the University Scholars Program. • Implemented Computer Kiosk Program for Employees. • Implemented New Hire Orientation • Established a training center for new employees.


university housekeeping Special Program Reviews, Studies or Plans

• Continued Quality Assurance Reviews with employees to maintain a higher standard of service within the department. • Performed a chemical and equipment review to solidify an approach of “Green“cleaning. • Reduced size of floor crew maintenance technicians.

Compact Plan/Unit Goals

• Complete Terry Hospital Service Model • Establish Service Levels for Centennial Biomedical College and Centennial Campus • Conduct Quarterly HERT Team Drills (on call emergency response) • Employee Computer Kiosk Program • Green Cleaning Program • Establish Team Recognition Program • Establish a New Employee Training Program

Major New Appointments

• Peter Albertson hired as Zone Manager for A3 • Lee Little hired as Zone Manager for A4N • Juan Carlos Gutierrez hired as Zone Manager for Zone H2 • Adrienne Allen hired as Office Manager • Kevin Merta hired as Construction & Renovation Technician • Timothy Beckett hired as Maintenance Mechanic Manager

Kudos, Professional Activities and Recognition

• Shirley Harris, Reginia Hinton, Carolina Foster, Brenda Reid, Christine Powe, Geneva Hudson, Gail Hinton, Tony Howard, Paulette Harris, and Myrtle Bunch graduated from IEHA Certification Training. • Joan Songa-Williams earned her Registered Executive Housekeeper Certification. • Gail Hinton graduated from Pathways.

Goals for 2008-2009 • Obtain Cleaning Industry Management Standard Certification • Solidify Terry Animal Hospital Service Model • Update Clean-up Software • Facilitate Green Program • Establish Team Recognition Program • Establish Career Banding Competencies Job Task Analysis


utilities & engineering services

Alan daeke Director

• • • • • • • • • •

 ampus Automation C Central Chiller Plants Emergency Generators Energy Management Energy Procurement Plumbing/Steam Power Distribution Public Lighting Steam Plants Utility Distribution

utilities & engineering Supervisors

ed sekmistrz Energy Management

Joseph Key Power Systems

John Fidgeon Central Plant


utilities & engineering services

Programs Changes in Scope of Activity

• Implemented water conservation projects, water awareness promotions and reduction competitions on campus to respond to drought conditions. Achieved substantial reductions with high visibility for results. • Expanded Power Systems involvement in capital projects by specifying, purchasing and installing electrical cable and equipment directly. Projects include: Engineering Building III, Centennial Campus Utility Plant Expansion Phase III, Centennial Campus Main Drive Extension, Lonnie Poole Golf Course, The Pointe, Park Shops and Math and Stats. • Participated in design activities for chilled water metering projects. • Participated in construction activities for Campus Automation/Enterprise/SCADA projects.

Volume of Activities

• Generated approximately 741,000,000 lbs of steam at the Centennial Campus Utility Plant, Yarbrough and Cates Plants for building heat and hot water generation. • Managed fuel procurement for major boiler systems for Main, Centennial and CBC campuses. • Conducted building meter audits to locate non-functioning meters for replacement. • Recorded and processed readings from 557 meters monthly into the Instep EBS utility billing system.

Special Achievements of Significance

• Completed installation of web version of EBS billing system for campus customers. • Published Fifth Annual Energy Management Report for campus. • Installed a rain water recovery system at the Yarbrough Plant to supply recovered rain water in lieu of potable water to the cooling towers. • Submission of Energy Star Partnership Letter. • Conducted sixth annual campus wide steam distribution outage to maintain system operability and enhance reliability.


utilities & engineering services

Special Program Reviews, Studies or Plans

• Initiated design activities for Performance Contract RFP. • Participated in the Centennial Biomedical College and Centennial Campus Master Plan Updates. • Completed the Utility Extension Requirements for expansion of services on all three campuses. • Planned and participated in Earth Week Events to promote energy conservation on campus.

Compact Plan/Unit Goals

• Energy Management Program – completed Phase VI of the Energy Management Program, which further advanced progress in five focus areas.


Major New Appointments

• Bill Ferrell hired as Assistant Plant Engineer • Kimberly Orlowski hired as Energy Conservation Coordinator

Kudos, Professional Activities and Recognition

• Tucker Burruss and John Lassiter were Quarterly Award for Excellence winners for Utilities Services

Goals for 2008-2009

• Energy Management Program – Phase VII • Performance Contracting • PM Effectiveness Model • Campus Automation/SCADA Utilization • CBC Substation Upgrade • Design Guidelines for Energy • Energy Management Office Staffing and Program Expansion • Natural Gas Hedge Strategy • Stationary Engineer Program • Boiler Renovation Design/Construction


Office of Energy Management PROGRAM HIGHLIGHTS 2007-08

Facilities Operations, through the Office of Energy Management, has been charged with the responsibility to manage the energy resources purchased and consumed by NCSU in the most cost efficient manner and to promote energy conservation and awareness throughout the campus community. The Strategic Energy and Water Plan is the roadmap used to establish our objectives and guide our activities. The Plan’s five focus areas are: Data Management, Supply Management, Energy and Water Use in Facilities, Equipment Efficiency, and Campus Integration.

Data Management • The addition of four “state of the art” Nexus electrical meters is providing realtime monitoring of electrical demand and continuous tracking of energy use. The Nexus metering also supplies advanced tools for evaluation of building loads, and contributing elements tied to building circuitry. The remaining sixteen Nexus meters for this project are expected to be fully online during the second quarter for FY 08-09. • The implementation of Crystal Reports software is streamlining the data gathering process by allowing access to data from the EBS billing software database and other sources. Previously, this data was difficult to obtain. This is resulting in better customer service by enabling quicker response times for unique data requests. • In an effort to better serve internal utility customers, the web portal for the EBS billing software is in operational status. This allows internal customers to proactively track and better understand monthly consumption and billing. This further allows building and budget managers the opportunity to better control costs and forecast expenditures dealing with utilities. At present, there are twenty-two users for the EBS Web Portal.

Supply Management • The cost of effectiveness of rate schedules for electric accounts is being monitored. Eight electrical accounts are switched to a more cost effective rate schedule resulting in avoided expenditures to the University. • Purchase of tariff, transport, and strip natural gas versus fuel oil is evaluated monthly. Purchase of transport natural gas is selected to take advantage of historical trends indicating potential cost avoidance to the University. Additional evaluations for fuel oil result in strategic purchasing of #6 fuel oil yielding significant cost avoidance to the University. • Carmichael Recreation Center, 1911 Building, Scott Hall, and BTEC are connected to the campus chilled water loops thereby eliminating the use of small inefficient building chillers. • Metering needs are evaluated and prioritized: • Fifty-six meters are put in service due to building renovations and new building infrastructure. • Six domestic water meters are replaced, with three of six being metering upgrades.

Energy and Water Use in Facilities • Facilities Operations coordinates building temperature setbacks during the holiday break with estimated $200,000 avoided cost compared to baseline period of December 2004. • Blow down heat recovery exchanger was purchased for the Centennial Utilities Thermal Plant. Installation will be completed in FY 08-09. • Commissioning design to prepare a Request for Quote (RFQ) for Performance Contracting on ten buildings. 24

Office of Energy Management • Recovering rainwater and using it for cooling tower make up at Yarbrough Thermal Plant. • Discontinuation of food trays in all dining halls to reduce the dishwater operations requirements, thus saving water. • Recovering condensate water and using in greenhouse swamp coolers at Fox Laboratories and for cooling tower make up at Monteith Research Center.

Equipment Efficiency • Installation of lighting efficiency upgrades in the labs and offices in the Biological Resource Building and select portions of Williams and Peele Halls. • Completion of BAS upgrades resulting in the following benefits: • Scott Hall office and laboratory areas scheduled in accord with need. • Poe Hall air handlers scheduled. • Partners I, Research I, Research II and Research IV receiving better building temperature control. • David Clark Labs and Mary A. Fox buildings schedules optimized in office & laboratory. • Limiting outside air entering air handlers at Nelson Hall with installation of carbon dioxide sensors. • Improving staging of chillers at Partners II with upgraded chiller controls and rebalancing HVAC air volumes. • Replacing metal halide lamps in Dan Allen Deck with LED style fixtures. Potential demand savings are 84 kW and upgrade is scheduled to complete in FY 08-09. • Upgrading the lighting in a major portion of Bragaw hall dorm with LED style lighting fixtures. Potential demand savings are 20 kW and upgrade is scheduled to complete in FY 08-09. • Replacement of 86 toilets to the 1.6 gallon type. • Upgrading of 38 toilet & urinal flush valves to lower flow versions. • Installation of low flow aerators at sinks in thermal plants, appropriated buildings, housing, and dining facilities.

Campus Integration • The Year of Energy 2008 was declared by Chancellor Oblinger, which allowed for a new focus of resources toward energy and environment. • Labels were placed in strategic entrances and exits to campus buildings promoting “Just Switch It OFF.” As new and renovated buildings came online, new labels were placed. Additionally, mouse pads have been placed in available student computing lab locations. • Daily advertisements were run in the student newspaper, “the Technician.” These advertisements often held tips and tricks to help students conserve water and energy in their normal daily routines. Additionally, large full-color advertisements were placed in special editions of the Technician, such as the Student Orientation Guide and the Fall Football Preview. • The Office of Energy Management facilitated the Conservation Awareness Team, and actively participated in the Campus Environmental Sustainability Team (CEST). This involvement allowed for collaborative work with campus to increase education and organize efforts for campus sustainability. • The Million Dollar Challenge was promoted during new student orientations, Earth Day activities, at residence halls, and during other events such as Energy Awareness Week. • Administration of the NCSU vs. UNC Water Challenge was completed through the Office of Energy Management. Dormitories were selected, tracked, and campus populations were regularly updated with their progress. Combined, the two schools avoided using nearly 11,000,000 gallons of water. 25

Office of Energy Management Facts about Energy and Water Consumption at NCSU in 2007-08 • The data presented below is based on the supply side data, or utilities purchased by North Carolina State University from vendors such as Progress Energy, PSNC Energy, and City of Raleigh. • Total amount spent on utilities in FY 2007-08 was $32.7 million. • Electricity accounted for 59% ($19.3 million) of the total utility costs and provided for 46% of the total energy usage. • Natural gas accounted for 34% ($11.1 million) of the total utility costs and provided for 52% of the total energy usage. • Five percent (5%) of the total spent was on water. The water purchased was used for personal hygiene, make-up water, irrigation and in research laboratories. • Electrical account rate schedule changes have saved $687,471 since FY 2002-03, with over $222,511 in FY 2007-08. • Natural gas rate negotiations have avoided over $610,843 since 2002-03. However, due to rate schedule changes, we had a loss of $43,948 in FY 2007-08. • Energy and water use depends on people, weather, and campus growth. The energy consumption per square foot is beginning to trend down while the cost of utilities per gross square foot is trending up. • NC State University is currently meeting the goal of reducing long-term water consumption by 10% over the baseline year 2001-02.


Office of Energy Management

Energy consumption data is measured in BTU’s (British Thermal Units), the accepted standard for energy. We measure how much energy is consumed per gross square foot on campus to track the effectiveness of conservation measures. The increase in energy consumption in FY 2007-08 is due to an increase in building renovations with buildings that are open and unsealed.

Our utility cost is measured by the total of all energy plus water billing divided by the campus gross square footage. Here we can see the trend that utility costs are rising.

Water usage is measured by dividing the total gallons of fresh City of Raleigh water by the campus gross square footage. Here, we can see significant progress in conservation since the department of Energy Management began operations. We are currently exceeding our commitments on water conservation by 44%.


Office of Waste Reduction & Recycling Waste Reduction and Recycling (WRR) Program Highlights 2007-2008 Recycling and Solid Waste Services

• Implemented a new in house roll off service for the campus. New swaploader trucks are able to serve as either a recycling or roll off truck. We have sixteen yard roll off containers that are available to the campus as a billable service. The program was extremely successful in the first few months of operation and we expect continued growth. • Cancelled our contract for the hauling of bulk waste from the Sullivan Site Bulk Collection Area. The containers, as well as the hauling, for construction and demolition, scrap metal and white goods is now completed in house with our staff and equipment. • Began the first phase of the Deskside Recycling Upgrade. Due to changes in recycling streams, we are now able to collect a larger variety of paper in the deskside containers. The program involves the education of all housekeepers and building occupants on campus as well as replacement of the stickers on all deskside recycling bins. • Expanded recycling collections to the inside of the Carmichael Athletic Facility. Full recycling sites are now available throughout both the old section as well as in the new addition to the building. • Created a Mail Room Recycling Program in the residence halls. Bins are now available in all residence halls adjacent to student’s mail boxes for junk mail or any unwanted paper. • 25 types of material streams recycled • $82,118 Saved in avoided landfill fees • $54,925 Total revenue for the sale of recyclable materials • Percent Increase in Recycling since 2006-2007: 8% • Percent Increase in Solid Waste since 2006-2007: 3% • Diverted 40.5% of the waste stream through recycling, composting and reuse.

Number of Dumpsters and Sites Serviced 2007/2008 Outdoor Sites Recycling

Indoor Sites Recycling

Cardboard Dumpsters

Trash Dumpsters

Autoclave Dumpsters

Compost Dumpsters







Tons of Materials 2007/2008 Recycled 1960

Composted 777

Disposed in Landfill 4024

Education & Outreach Activities in 2007/2008:

• New Student Orientation (9 events total) • America Recycles Day Posters with Caldwell Scholars • COM (BUS 465) Involvement in Earth Week • Presentations for University Towers and Central Campus RA’s • Recycling Presentation for IRC • Tabling at Cates Crawl, Energy Fair and America Recycles Day • Floor Presentations in Bowen and Metcalfe residence halls 28

Office of Waste Reduction & Recycling

• Presentation for Net Impact/MBASA at Solar House • Presented Centennial Campus Lunch & Learn Lecture on Going Green • Served as the planning committee chairs for the first-ever Earth Week at NCSU. The week was expanded to include speakers, tours, movies, art events, dining events, additional brickyard events and a music event. As part of Earth Week 2008 activities, WRR conducted the first electronics recycling drive in collaboration with Centennial Partnership. Additionally, we oversaw the student coordination of three on campus movie events and a local music event. The week culminated in the annual Earth Day event on the brickyard, which showcases various campus groups and departments as well as state agencies and local private businesses. • Developed and published comprehensive Staff/Faculty and Student Recycling brochures for Waste Reduction and Recycling. • Lindsay Batchelor traveled to Pfieffer University where she gave a presentation on sustainability as a part of their “Week of Dialogue” on campus. • Attended various meetings of the Collegiate Recycling Coalition which involve visits to different college campuses in the Carolinas. • Helped plan the 18th Annual Carolina Recycling Association Conference at the North Raleigh Hilton in March. Our office served as the Committee Chair for the Events, Entertainment and Decorations Committee. Ryan Powell also presented on Using Volunteers during one of the conference sessions.


• Recycled 22.58 tons of beverage containers in the 2007 season and successfully re-branded the Chuck It program under the new “W.E. Recycle” name and logo. The new program image was very well accepted and tonnage was up 27% from the previous year. • In collaboration with University Housing and Energy Management, held the third annual “Pack N Go Sale” at ES King Village. Re-usable materials such as clothes, shoes, room supplies and furniture are sold to the campus community with the proceeds benefiting the sustainability initiatives on campus. • Completed successful Move In and Move Out events in collaboration with University Housing and University Housekeeping. The main focus of Move In is to capture the large volumes of cardboard at the residence halls. Move Out (now renamed “Pack N Go”) focuses on the re-use of materials such as books, food, clothes, room supplies, wood, furniture, etc. WRR also helps University Housing by managing the contract with Waste Industries who provides roll off containers for these special events. • Maintained network of 61 GREEN Coordinators, who in collaboration with Student Government, crafted a proposal for a Sustainability Fee at NC State University. The proposal was approved by a simple majority in a Student Government online poll, but all fee proposals were later frozen by the UNC-system. • Worked extensively on researching the regulations, operational changes, equipment needs, personnel and site modifications necessary to expand the composting program on campus.


Office of Waste Reduction & Recycling

Activities also included meetings with campus professionals, consultants, state regulations officials and private businesses. This is an on-going process that will continue into next fiscal year. • Worked with University Surplus to evaluate electronics recycling program on campus. It is important to ensure that all university electronics are being recycled properly and in an environmentally and socially responsible manner. The process involved meeting with surplus and research regarding possible vendors as well as visiting a number of electronics recycling companies. This is an on-going process that we hope to complete next fiscal year.

Heavy Equipment-

• Completed 240 heavy equipment work orders • Oversaw the grinding of all yard debris at the compost site • Arranged for the moving of the Dabney Desk • Set up for several special events • Conducted 3-4 hands on forklift trainings with the staff • Oversaw the installation of a salt brine system for winter weather • Ordered a new dump truck, backhoe and man lift

Special Achievements of Significance

• Participated in Recyclemania, a nationwide college and university recycling competition. Out of 400 participating schools, we finished 17th in Grand Champion category which measures our campus’ overall solid waste diversion rate. We also finished 27th in the Gorilla category, which measures weight of recyclables per capita on campus.


sustainability 2007-08 facilities annual report What does all this “sustainability” and “green” talk mean? You’ve probably heard the words “sustainability” and “green” and been a bit confused to what these words refer. You’re not alone! These words have many meanings and are often times used in place of each other even though sustainability is a much broader concept than green. Let’s not get caught up in words, let’s talk about what they mean. “Green” usually refers to concepts that are good for the environment – green building with products that are environmentallyfriendly, healthy to occupants and minimize construction waste, green energy or power such as using the sun and wind to generate electricity or even green products that don’t use harmful toxics or chemicals or are recyclable. The concept of “sustainability” means that our environment matters, people matter (our society) and our economy matters. It is the balance of all of these basic needs now and for our future generations that is important. The most common definition of sustainability states this balance: “development that meets the needs of the present without compromising the ability of future generations to meet their own needs,” from Our Common Future, a report from the United Nations World Commission on Environment and Development. Sometimes you’ll hear people, planet and profit to explain this balance or in business speak you’ll hear this referred to as the triple bottom line or the three-legged stool. As an example, at NC State this means we want to be a campus that manages our natural resources such as water, energy and land, provides means for our students, faculty and staff to have jobs and meet their financial commitments and promotes a healthy, educated and diverse community in which every person has the opportunity to excel.

Sustainable NC State

NC State has made several commitments to growing sustainability at our university.

Created the University Sustainability Office In April Tracy Dixon was hired as NC State’s first sustainability coordinator, establishing the University Sustainability Office. This office will be the clearinghouse of campus sustainability information and serve as a centralized resource to students, faculty and staff.

• Kicked off Year of Energy

In 2008, NC State is focusing on energy and the environment. An energy council made up of students, faculty, staff and industry representatives is concentrating on building partnerships and momentum as well as how we can build our academic resources to create scholarships and academic programs focused on these issues.

To kick off the Year of Energy, NC State unveiled what was at the time, the state’s largest grid-tied photovoltaic solar panel array near the RBC Center.


sustainability Growing the Campus Environmental Sustainability Team Started in 2003, the Campus Environmental Sustainability Team (CEST) is a group of NC State faculty, staff, and students implementing sustainability projects and polices on campus. CEST works alongside the Sustainability Office to identify and set campus priorities and grow sustainable projects. CEST is made up of 9 working groups: • Academics & Research • Buildings • Campus Culture

• Energy • Land Use • Materials Management & Purchasing

• Transportation • Waste Reduction & Recycling • Water

Signed the American College & University Presidents Climate Commitment In recognizing the role model that higher educational institutions have in the community, NC State signed the American College & University Presidents Climate Commitment, which addresses global warming due to greenhouse gases. This commitment to manage greenhouse gases means NC State is looking at how our activities are effecting the environment. We are measuring our impact through a “carbon footprint” that tracks carbon dioxide and other greenhouse gases that are mostly from burning fuels which provides electricity, heat and travel. We are studying our carbon footprint and creating a plan for reducing our impact on global warming. Committed New construction to be leed-silver Our university announced that all new campus buildings will be built to the Leadership in Energy and Environmental Design (LEED) Silver standards. These standards, set by the US Green Building Council, are the nationally accepted benchmark for the design, construction and operation of high performance green buildings. Partnered with Energy STAR NC State is an US Environmental Protection Agency Energy STAR Partner, committing us to protect the environment through continuous improvement of our energy performance. The Energy STAR program helps save money and protect the environment through energy efficient products and practices. Became the first LED university NC State was the inaugural participant in the launch of Cree, Inc.’s LED University™ program. LED (lightemitting diode) lighting is more energy efficient than traditional lighting. Along with four other universities, NC State is researching and using LED lighting to save energy, protect the environment, reduce maintenance costs and provide better light quality for visibility and safety. NC State has installed these lights in the chancellor’s office, a dormitory and a parking lot. Cree was started by students in the Department of Materials Science and Engineering. Host for the Association for the Advancement of Sustainability in Higher Education conference In November 2008, NC State will be a host institution for the Association for the Advancement of Sustainability in Higher Education (AASHE) conference, taking place at the Raleigh Convention Center. During this conference students, faculty and staff from colleges and universities across the U.S. and Canada will discuss how educational institutions can lead the way to a sustainable future. Contact:  Tracy Dixon, sustainability director • • 919.513.0211 •

Join our sustainability Email List!

Learn about sustainability-related news, events and information. Go to to sign up. 32

facilities operations functional chart

Kevin MacNaughton Associate Vice Chancellor for Facilities Division

Jack Colby Assistant Vice Chancellor for Facilities Operations

Kathy Bass Executive Assistant

Jeff Hightower Utility Infrastructure Planning & Development

Pat Johnson Administrative Support Specialist

Tracy Dixon Sustainability Office

Allen Boyette Building Maintenance and Operations

Candice Jicha Business Services

Albert Scott Housekeeping Services

Electronics Shop

Materials Management


CVM Services


Residence Halls

Zone Maintenance

Activity Accounting

Lighting Maintenance

Elevator Maintenance

General Accounting

Floor Maintenance

Building Inspection

Mail Services

Equipment Maintenance & Repair

Building Controls

Customer Service Center

Pest Control

Centennial Campus

Mgmt. Information Systems Hardware Services Network Administration Contract Administration

Bill Beardall Grounds and Fleet Services

Nikki Price Personnel Services

David Hatch Repair and Renovation

Alan Daeke Utilities and Engineering

Vehicle Services


General Shop

Central Chiller Plant

Heavy Equipment


Construction Shop

Steam Plants

Grounds Services

Training Records

Lock Shop

Energy Management

Solid Waste Management


Paint/Sign Shop

Power Distribution


Employee Relations

Fab/Carp/Glass Shop

Energy Procurement


Personnel Records

Project Management

Public Lighting

Environmental Management


Commissioning Coord.

Campus Automation

Motor Pool

Position Management

Roof Management

Utility Distribution

Plan Review Coordination

Emergency Generators

Warranty/Quality Control


Facilities Operations

Facilities Operations

Operational Overview - 2007-2008

• Total Work Orders Processed • Campus Acreage Maintained

2006-2007 43,683


% Change






• Gross Sq. Ft. Maintained – Maintenance




• Gross Sq. Ft. Maintained – Custodial







• Tons Recycled • Tons Composted • Tons of Trash to Landfill • Avoided Landfill Fees • Pieces of Mail Processed • Minor Projects Completed • Project Cost Exposure ($) • Steam Generation - Main Campus (lbs) • New Employees Hired • Internal Promotions • Conducted/Coordinated hours of training































mission statement

The MISSION of the NC State University’s Facilities Operations is to provide the highest quality services, which exceed our customer’s requirements and expectations. This is accomplished by: • M  anaging resources responsibly, efficiently and with accountability. • O  perating and maintaining our buildings, grounds, and utilities in a clean, safe, and responsible manner. • E  valuating and continually improving the actions, methods, and processes of our organization. • D  eveloping a professional and skilled staff dedicated to the service philosophy. 34

Acknowledgments Adrienne Allen, University Housekeeping

Alan Daeke, Utilities & Engineering Services

Alan Stephens, Building Maintenance & Operations Albert Scott, University Housekeeping

Allen Boyette, Building Maintenance & Operations Analis Fulghum, Waste Reduction & Recycling

Bill Beardall, Grounds Management & Fleet Services Bill Piper, Building Maintenance & Operations

Bridget Baucom, Grounds Management & Fleet Services Candice Jicha, Business Services

Cathy Blanchard, Repair & Renovation

Charee Norris, Utilities & Engineering Services David Dean, University Sustainability Office

Diane Peterson, Grounds Management & Fleet Services Jack Colby, Facilities Operations

Kathy Bass, Facilities Operations

Kim Orlowski, Office of Energy Management

Lindsay Batchelor, Waste Reduction & Recycling

Lydia Stevens, Building Maintenance & Operations Nikki Price, Personnel Services

Pat Grantham, Personnel Services

Pat Johnson, Facilities Operations

Rene Higginbotham, Grounds Management & Fleet Services Ron Grote, Facilities Division

Tracy Dixon, University Sustainability Office

Page Title

Year of Energy C Printed on Sappi Environmental recycled paper. NC State University is dedicated to equality of opportunity. The University does not condone discrimination against students, employees or applicants in any form. NC State commits itself to positive action to secure equal opportunity regardless of race, color, creed, national origin, religion, sex, age or disability. In addition, NC State welcomes all persons without regard to sexual orientation.


NC State University Facilities Opeations  

2007-20008 Annual Report

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