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Best Practices Amaury Murgado

Training Terminology Some trainers and agencies defeat their officers with words before they ever face a threat.


here’s a concept in psychology called “priming.” It means the implicit memory effect in which exposure to a stimulus influences a response to a subsequent stimulus. In other words, memory and experiences are important to the way we see the world and how we act in it. I first learned of it while reading “Blink” by Malcolm Gladwell. And it really applies to law enforcement training.

Priming Experiments In an evaluation devised by psychologist John Bargh, groups

of students were given scrambled letter tests that incorporated specific types of words. Because of how the brain works certain outcomes emerged. One group of students had words scrambled throughout the test such as “worried,” “Florida,” “old,” “bingo,” and “wrinkle.” After completing the test, students from this

group then walked out of the testing site more slowly than they first walked in. Their brains were using their adaptive unconscious and having thoughts about being old. Because they had subconscious thoughts about being old, the students became more “elderly” in their behavior, even if for just a few moments. In another Bargh-designed test, two groups of students were subjected to priming experiments. The first group was given scrambled word tests that included words like “aggressively,” “bold,” “rude,” “bother,” and “disturb.” The second group was given similar tests but incorporating words like “appreciate,” “patiently,” “yield,” “polite,” and “courteous.” After completing each test, the participants were given individual instructions to go see the person running the experiment in order to get the next assignment. The students were unaware that as a condition of the test, there would be

Psychologists say that when a police officer confronts a subject in the field, he or she is already primed to perform certain actions by the words used in training.



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Best Practices an associate of the experiment’s director blocking the doorway while engaged in conversation with the director. You can guess what happened. The students primed to be rude waited for an average of five minutes before interrupting the conversation. Out of the students that were primed to be polite, however, 82 percent never interrupted at all. Let me give you an even simpler example that I tested around my office. I want you to picture shoes or sneakers equipped with Velcro fasteners across the top. What was the first thing that popped up in your mind? How many of you reading this just thought of something along the lines of old people shoes? Did any of you think: “Oh, shoes for anyone that suffers from arthritis and can’t use lace-ups anymore?” That’s the effects of priming, an association that produces another without conscious thought. So why then is priming so important to us in law enforcement? I’m glad you asked…

Priming for Combatives One of the things I pondered

J It  ’s very hard to

convince people we are doing our jobs when the very terms we use make it sound otherwise.

ting beaten nearly to death but only to rally with a flurry of strikes to the face of his antagonists and win the day?

The Wrong Words I attended a police combatives instruc-

tor course last year where the founder of the system spoke about priming and its effects. During the course, he asked two simple questions: “Why do we call our ef-

ward, the six o’clock news is filled with stories of officers who beat the suspects they have arrested. When an officer acts, he is offensive by nature. We have to maintain the high ground. It’s very hard to convince people we are doing our jobs when the very terms we use make it sound otherwise. In a typical law enforcement combatives program, terms like “defend,” “block,” “countermeasure,” and “redirect,” are used. This instruction is priming our subconscious with the idea that we must wait for the suspect to attack before we can act. Since action is faster than reaction if we hesitate, we lose. By default a higher level of force is used because we fail to act sooner. We are never in a fully defensive posture because at some point we have to move in and obtain control. You can’t do that with Jedi mind tricks and tell the suspect to handcuff himself. As suggested in the course I attended, we should use words like pre-attack indicators, offensive strategies, immediate control techniques, threat assessments, and response to aggressive and violent resistance. To me, that sounds a lot closer to what we actually do.

while reading “Blink” was this statement: “…we are simply operating on automatic pilot, and the way we think and act—and how well we think and act on the spur of the moment—are a lot more susceptible to outside Legal Consequences influences than we realize.” Let’s say you confront a susIf that’s true, then maybe we pect, he runs from you, and need to look at how we think in you give chase. You catch general. up to him, command him to We have been primed to stop but he keeps running. fight since being little children. You tackle him to the ground, If you don’t believe so, then ask which starts a fight. His goal is yourself these questions: to escape or hurt you or both. Why is it that when we are He goes for your gun because mad enough we clench a fist? in his mind he is not going to The term "defensive tactics" sometimes sets police officers up Why is it that when we get jail, and it’s you that stands to fail in a violent encounter. into a fight, we have a propenbetween him and his freedom. sity to throw a punch or try to grab some- forts to obtain control while dealing with You quickly apply a weapons retention one and wrestle? violence and aggression “defensive tac- technique while simultaneously pulling Why do people punch the face and head tics?” And, “Why do we prime ourselves out your backup folding knife from your area when they know it’s the strongest and and the public to think that what we do is opposite pocket. You cut the suspect sevboniest part of the body to hit? defensive?” Since we are the responsible eral times until he stops fighting, gain Perhaps because they have watched party mandated to take control in a vio- control, and handcuff him. Once he is someone else do it thousands of times on lent situation, how exactly is that accom- medically cleared, you take him to central TV or in the movies. What would a good plished “defensively?” booking, and then go back to the office to fight scene be without the good guy getBecause the words we use are back- finish your paperwork. 22


At some point in the process you will have to justify your actions. This is where we make another mistake. How many agencies use a form that is labeled, “Use of Force Report?” By doing so, we are priming the watchdogs that come after us. A jury is automatically primed to believe the officer has used force in a negative way; otherwise, why would they be hearing the case? In an effort to help them understand what we actually do, why not label the form, “Response to Aggression and Violence” or “Suspect Aggression Resistance Report?” An argument can be made that there is only a subtle difference in comparing the two terminologies and therefore it's not significant. That subtle difference however is not so subtle to someone outside of law enforcement, especially while serving on a jury.

Policy Manual Priming I attended a Florida Department of Law

Enforcement training workshop three years ago that included talking about priming but in a different context. This instructor talked about the negative effects of large policy manuals. We fill pages upon pages with instructions on what we can and can’t do. Why not simplify the process and focus on what we can do instead? There is less to remember and it's positive priming. Have you ever been on a call and an officer hesitates to engage? Ever wonder why? Maybe it’s because he is going through the litany of things he can’t do and becomes afraid of doing the things he can. He is so worried about being sued, suspended, or worse, fired, that he tries to do everything other than what the situation calls for. He is primed by his policy and procedures to believe he is in a bad spot to begin with. There are a significant number of officers in any agency that are more afraid of being suspended than being hurt by the bad guy. The officer doesn’t create this; the priming from his or her agency does.

Positive Priming Don’t get me wrong. Not all priming is

bad. Priming can be used in many positive ways as well. We can use visualization, self-talk, and other known positive reinforcement techniques to prime ourselves to understand the offensive nature of our business and that our primary functions include obtaining control. But we should choose and use terms that are better at portraying our mission. In doing so, we can facilitate other people’s understanding of the violent nature of our business from the four percent of society they don’t want to deal with. By using the right terms, we can teach each other and find middle ground. Amaury Murgado is the Special Operations Lieutenant with the Osceola County (Fla.) Sheriff’s Office. He is a retired Master Sergeant from the Army Reserve, has 23 years of law enforcement experience, and has been involved with martial arts for 37 years.

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Training Terminology  

Wordshave meaning. It describes priming.

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