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User Guide

Amadeus Ticket Changer User Guide April 2012


Amadeus Ticket Changer User Guide

Document control Security level Company

Amadeus Qatar W.L.L

Department

Training Services

Author

Muhammad Zafar Minhas

Reviewed by

Date

Approved by

Date

Version

Date

V1.2012

April 2012

Page 2 of 101

Change

Comment

By

Amadeus Qatar W.L.L


Amadeus Ticket Changer User Guide

Table of Contents Table of Contents ................................................................................ 3 Introduction ......................................................................................... 4 Amadeus Ticket Changer Participating Airlines ....................................................... 5 ATC Prerequisites / Preconditions for Reissue / Revalidation ............................. 5 Amadeus Ticket Changer Revalidation & Reissue Rules ....................................... 7 Amadeus Ticket Changer Important Information ..................................................... 8 Amadeus Ticket Changer Pricing Entries ................................................................. 10 Amadeus Ticket Changer & Manual Exchange Comparison ............................... 11 Amadeus Ticket Changer Pricing Options ............................................................... 12 ATC Pricing Recalculate Transactions ...................................................................... 15 FXF: INFORMATIVE RE-PRICING ............................................................................ 15 FXQ: CONFIRMED RE-PRICING ............................................................................... 18 FXE: BEST PRICER INFORMATIVE RE-PRICING ................................................ 21 FXO: BEST PRICER CONFIRMED RE-PRICING ................................................... 23 Preparation Re-issue with ATC.................................................................................... 28 Steps for re-issue with ATC ......................................................................................... 28 ATC Examples- CAT31 Content has filed by Carriers ........................... 31 Fare difference amount for fully unused e-ticket ...................................................... 32 Steps for re-issue with ATC ......................................................................................... 32 Residual Value for refundable difference ................................................................... 37 Steps for re-issue with ATC ......................................................................................... 37 PARTIALLY USED TICKET ......................................................................................... 39 Steps for re-issue with ATC ......................................................................................... 39 SECOND REISSUE/EXCHANGE ............................................................................... 46 Steps for re-issue with ATC ......................................................................................... 46 REISSUE MULTIPLE PASSANGERS ....................................................................... 53 Steps for re-issue with ATC ......................................................................................... 54 INABILITY TO REISSUE / REVALIDATE E-TICKET .............................................. 59 Steps for re-issue with ATC ......................................................................................... 59 REVALIDATION ............................................................................................................. 62 Steps for revalidation with ATC ................................................................................... 62 ATC IN GRAPHICAL USER INTERFACE .................................................................... 66 MULTIPLE PASSENGERS .......................................................................................... 78 ATC Examples-CAT31 Content has not filed by Carriers .................... 81 Fare and Tax difference Collection ............................................................................. 81 Steps for reissue with ATC........................................................................................... 82 Penalty as Tax difference Collection .......................................................................... 88 Steps for reissue with ATC........................................................................................... 89 SYSTEM WARNING MESSAGES ................................................................................. 97 ERROR MESSAGES ........................................................................................................ 98

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Introduction Amadeus Ticket Changer (ATC) is the Amadeus Solution to automate the calculation necessary to reissue a ticket. Amadeus Ticket Changer also stores the results in correct ticketing formats. It delivers quicker and more responsive services to travel needs and changes of your customers. In the past complex reissue calculations had to be carried out manually in a time consuming process to travel agent. Now Amadeus Ticket Changer (ATC) is capable to calculate instantly the price difference including Fare, Tax, and determine the appropriate penalties amount, residual value and update the PNR with the correct additional total amount and prevents ADMs generated by the airlines for misleading reissue, if Carrier has filed their ATPCo Category 31 (Voluntary Changes ‘’VC’’). Amadeus has introduced a new feature with ATC, which allows all Travel Agents to perform an end-to end fully automated reissue, for carriers that haven’t filed their ATPCo Category 31. It means no more ATC message ‘’CAT31 NOT FILED’’ instead, the reissue panel will display a new appended message ‘’VC CATEGORY NOT FILED BY CXR – REISSUE NOT GURANTEED *4*’’ to identify this process.

**Note**: When airline doesn’t provide the specific Voluntary Changes ‘’VC’’ data in Encode format under CAT31, Amadeus Can’t guarantee the calculations on behalf of the Airline. In the same way that we can’t guarantee those calculations when they are done by agents manually for reissue today. But the productivity gain still exist because ATC compute fare differential, taxes and penalties the same way we do with CAT31 content and this is most time consuming process. Amadeus Ticket Changer (ATC) is a complete solution enhancing the reissue process in FOUR simple steps: 1234-

PNR retrieval…………………… (Existing reservation) Rebooking………………………. (New Flight, Class, Date) Pricing……………………………. (Recalculate of Fare/Taxes, Penalties) Document Preparation…….. (Document Issuance)

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Amadeus Ticket Changer Participating Airlines To display the Amadeus Ticket Changer participating airlines based on CAT31 (Voluntary Changes VC) airline content, enter: FQN ATC/ CXR Airlines Supported Amadeus Ticket Changer for Travel Agents

ATC Prerequisites / Preconditions for Reissue / Revalidation The following prerequisites and preconditions must exist before you can use Amadeus Ticket Changer for reissues and revalidations. 

The PNR must contain the mandatory PNR elements including the new itinerary.

The e-ticket record of the original document must be accessible for Amadeus, if not allowed to retrieve the e-ticket record, the following error message is displayed by the system: 'ACCESS TO DOCUMENT DENIED'

Amadeus Ticket Changer cannot be used for group PNRs.

All Fares that have ‘'Voluntary Changes (VC)’' category attached in the fare rule qualify for reissues and revalidations with guaranteed.

All Fares that haven’t ‘'Voluntary Changes (VC)’' category attached in the fare rule qualify for reissues and revalidations with no guaranteed.

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Amadeus Ticket Changer User Guide Categories list for Fare Rule:

To check if a fare rule qualifies for Amadeus Ticket Changer transactions, enter: FQN xx*VC (xx line number from FQD display). For example: FQN01*VC

**Note**: The re-issue is not Guaranteed, if Voluntary

Changes (VC) fare rule is blank or not included in the Fare rules list.

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Amadeus Ticket Changer Revalidation & Reissue Rules Once you have made the necessary modifications to the passenger itinerary ATC recalculates and processes the best pricing solution, accordance to the reissue conditions, revalidation or reissue. 

A reissue generates a new ticket and stores a **EMD** for penalties, and/or a refundable balance or a non-refundable amount, if any.

A revalidation modifies the original ticket and generates a **EMD** for penalties amount, if any.

**Note**: In Qatar Market Electronic Miscellaneous Document (EMD) is not activated at this current stage since airlines don’t support EMD or desired Reason - For– Issuance code (RFIC). Presently All major regional carriers have the process to include the Penalty Charges in the form of tax with respective Code. If any airline does not follow this Process, Penalties will not be automated in TST. Please contact Validating carrier for Penalties code or Airline Policies to collect charges on Ticket.

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Amadeus Ticket Changer Important Information Before start working with the Amadeus Ticket Changer (ATC), you should be aware the following points: If you change your reservation after issued e-ticket, you must exchange or revalidate the ticket.

Revalidation If the route and the fare itself do not change (i.e. new flight is fully compatible with issued ticket fare rules), then, in some cases, airlines are allowed to make changes in the old ticket (without need to issue a new ticket), i.e. revalidation.

Fare Amount If the new ticket price (Fare and Taxes) is more than the cost of issued ticket, For example, by raising the level of the Fare (upgrade) or itinerary changes (re-routing), then we need to collect the difference from passengers for exchange. When using the ATC, the difference automatically included in the ticket itself

Penalties When using the ATC pricing recalculate transaction, system is determined the value of the Penalties automatically as per fare rules. If the Penalties exists, the system will create EMD element in the PNR to issue EMD.

Unable to get Refund the difference If the value of the Fare or taxes in the new ticket will be lesser than issued ticket, the difference (refundable balance or residual value) in the general case should be returned to the passenger (if not prohibited by the rules of airlines).

**Note**: It’s recommended to reissue the tickets from Airline offices and claim the difference of fare due to EMD is not supported by airlines in Qatar market at current stage for travel agents.

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Electronic Miscellaneous Document (EMD) ATC pricing recalculate transaction automatically creates the TSM-P elements and stores the (TSM) mask for collectable fees, Penalties and taxes. The TSM-P element can also be created for processing of refundable difference between old and new ticket to passenger, if the cost of a new ticket to get less may be airline restrict for refund.

**Note**: In Qatar Market Electronic Miscellaneous Document (EMD) is not activated at this current stage since airlines don’t support EMD or desired Reason - For– Issuance code (RFIC). Presently All major regional carriers have the process to include the Penalty Charges in the form of tax with respective Code. If any airline does not follow this Process, Penalties will not be automated in TST. Please contact Validating carrier for Penalties code or Airline Policies to collect charges on Ticket

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Amadeus Ticket Changer User Guide

Amadeus Ticket Changer Pricing Entries When a passenger decides to change his itinerary, you have FOUR pricing options with Amadeus Ticket Changer (ATC). after you have rebooked the itinerary in the retrieved or newly created PNR (you need to create a new PNR if the original PNR has been purged by the system or, an e-ticket, if it has been issued in another GDS).

Informative Re-Pricing FXF

How much would it cost to change the Itinerary?

Confirmed Re-Pricing FXQ

FXF + Update PNR with information to prepare the ticket re-issue (TST, EMDs, FO line)

Best Pricer Informative Re-Pricing FXE

How much would it cost to change the Itinerary by selecting lowest applicable fare?

Best Pricer Confirmed Re-Pricing FXO

FXE + Update PNR with information to prepare the ticket re-issue (TST, EMDs, FO line)

***Note***: The difference between the Informative (FXF, FXE) and the Confirmed (FXQ, FXO) pricing entries is that an informative pricing entry does not store TST and no changes are made to the PNR, where as a confirmed pricing entry stores a TST and updates the PNR accordingly and no TST created for revalidation.

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Amadeus Ticket Changer & Manual Exchange Comparison Below are comparison actions in the exchange of both manual and using Amadeus Ticket Changer (ATC) Application: USING AMADEUS TICKET CHANGER Display or Create a PNR

Rebook as require Delete old TST mask (recommended) Recalculate cost with ATC commands

Creating / modifying elements of the FP in a PNR Creating / modifying elements of FM/FV Display old e-ticket record Issue a new ticket and EMD Check PNR, record and ticket Enter EMD in PNR (if required by the airline)

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MANUAL EXCHANGE Display or Create a PNR Check the e-ticket is reissued or not Check the issued ticket fare rules Rebook as require Delete old TST, If required Calculating the cost of a new ticket Calculate the difference in fare and taxes Create a TST mask Update require flight segments Insert Fare and taxes previously paid Enter the amounts pay as difference Enter the Base Fare Amount Create a FO element in a PNR Creating an MCO on a penalty / refund Filling TSM mask Creating / modifying elements of the FP in a PNR Creating / modifying elements of FM Display old e-ticket record Issue a new ticket and EMD Check PNR, record and ticket Enter EMD in PNR (if required by the airline)

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Amadeus Ticket Changer User Guide

Amadeus Ticket Changer Pricing Options Following are the Amadeus Ticket Changer Pricing Recalculate options for FXE, FXF, FXO and FXQ OPTION /S3 /S3-5,7 /P1

/P2-3,5 /INF /PAX /T5-7

/NS

/KY /KYC

/KY,+ /KCW,+

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DESCRIPTION Number (s) segment (s) - if is not on all the segments in the PNR (for default for all segments) Number (s) of passenger (s) - if is not done for all passengers in the PNR (for default - for all passengers Type of passenger (s) - to specify: INF - Infant (no seats) PAX - Passengers with seats Number (s) item (s) FA / FHE – if reservations formalized several E-ticket for each passenger PNR (split) – Minimum fares for passengers of various types can require different booking classes Classes: Y - Economy Class (all); M - Economy Standard class; W - Economy premium class; C - Business class; F - First class - search is conducted only for those classes Note: Choose the least cost among these classes Preferred classes of service – if in these classes, the calculation is impossible, search is over all other classes (+)

FXQ FXO FXF FXE

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Amadeus Ticket Changer User Guide

OPTION

FXQ FXO FXF FXE

/R,01JAN12

DESCRIPTION Alternative classes of service – if In the first mentioned class calculation is impossible, search is conducted on the following specified etc. Recalculated Past date

/R,FC-USD

Conversion into other currencies

/R,U /R,UP

Published (by default) / confidential (U) rates, or both, and other (UP).

/R,U123456 /R,U*IBM

Number or name of corporate contract for confidential tariffs.

           

/KC,W

/R ZZ /R PF-ZZ /R YTH /R YTH-SEA /RYTH,*PTC /R,LON

Discount code or code categories of passengers (a combination of up to 3 rebates / categories) Note: you can not use tariffs for a joint trip (companion fares) The calculation for this category Passenger (indicator * PTC) Changing the location (city) exchange (default data taken office)

 

       

         

   

   

              

**Note**: Don’t use the combined option / P and / T, Referring to the same passenger, For example: P1 (Passenger 1) and T8 (a reference to a ticket for the first passenger). Others options can be combined in any order and in any combination.

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To specify a different option for passengers type, between the options used delimiter //. For Example: - Information pricing for existing reservations for issued e-tickets: For example: Passenger ‘’1’’ as Youth, and Infant, Passenger ‘’2’’ as Child. Entry: FXF / P1/PAX/RZZ / / P1/INF / / P2/RCH - Confirmed pricing by recalculation best price in business class: For example: The ticket number in the PNR for passenger ‘’1’’, ‘’2’’, ‘’3’’ and two other passengers, whose ticket numbers are listed in element ‘’13’’ and ‘’15’’ of the PNR. Entry: FXO / KC / P1/TKT125-1234567890 / / P2-3 / / T13, 15

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ATC Pricing Recalculate Transactions Following are the examples for ATC pricing recalculate transactions.

FXF: INFORMATIVE RE-PRICING For Example Ticket was issued as below:

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E-ticket record for issued ticket, enter: TWD/L6

Change the reservation as required in existing PNR or create a new PNR:

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Amadeus Ticket changer informative pricing recalculate the PNR without creating TST mask and TSM (for EMD issuance) for booked classes, enter: FXF System Response:

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Amadeus Ticket Changer User Guide FXQ: CONFIRMED RE-PRICING For example ticket was issued as below

E-ticket record for issued ticket, enter: TWD/L6

Change the reservation as required in existing PNR or create a new PNR:

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Amadeus Ticket Changer User Guide Amadeus Ticket Changer confirmed pricing recalculate the PNR with TST and TSM creation (Penalty and residual value, if there are any) for booked classes, enter: FXQ System Response:

Save the changes, enter: RFA; ER

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Display TST mask, enter: TQT

Display ATC Reissue Panel, enter: TQR

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FXE: BEST PRICER INFORMATIVE RE-PRICING For example ticket was issued as below

Display e-ticket record, enter: TWD/L6

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Change the reservation as required in existing PNR or create a new PNR:

Amadeus Ticket changer Best Pricer informative pricing recalculates the PNR without creating a TST and a TSM (for EMD issuance) for lower fare, enter: FXE

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Save the changes, enter: RFA; ER

The ‘’FO’’ element not updated in a PNR due to informative transaction used.

FXO: BEST PRICER CONFIRMED RE-PRICING For example ticket was issued as below

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Display e-ticket record, enter: TWD/L6

Change the reservation as required in existing PNR or create a new PNR:

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Amadeus Ticket Changer Best Pricer confirmed pricing recalculate the PNR with TST and TSM creation (Penalty and residual value, if there are any) for EMD issuance for lower available fare, enter: FXO System Response:

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Save the changes; enter: RFA; ER System Response:

Display TST mask; enter: TQT System Response:

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Display EMD Mask; enter: TQM

Display ATC Reissue Panel; enter: TQR System Response:

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Preparation Re-issue with ATC After successfully used ATC pricing recalculate transaction FXQ or FXO, Travel consultant just enters the additional information and process the Reissue / Revalidation.

Steps for re-issue with ATC As a result of the ATC pricing recalculate transaction if it is found necessary to reissue a new ticket; we must perform additional action as shown in below PNR example.

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Check TST Mask Check the availability and composition of created TST masks, to determine which passenger and what are the segments, for example:

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Amadeus Ticket Changer User Guide In above example there is a no additional collection in Fare and No Penalty Charged as per fare rules.

Form of Payment ATC pricing recalculate transactions do not change FP element, so in preparation for the reissue need to change it themselves (the system can not predict how passenger will pay an extra amount for tickets). 1. Remove the existing FP elements and update old & new form of payment, if any enter: Cryptic Entry: FP PAX O / CASH / P1-2 / S3-4 (NON-INFANT PAX) FP INF O/CASH /P1 / S3-4 (INFANT PAX) System Response

Validating Carrier If you rebook new segments system removed FV (Validating carrier) element entirely, Therefore, it is recommended to verify whether the binding elements to all ‘’FV’’ necessary segments, and, if necessary, remove the old FV element and make a new one, enter: FV BA

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**Note**: In case, if don’t delete/change validating carrier, possible Fare for a new ticket with wrong pricing recalculation. Reissue/Exchange E-Ticket If the system proposed reissue, following are the steps for reissue/exchange.  Retrieve the PNR  Display Issued e-ticket record : TWD / L xx (xx – Line number of FA/FHE)  Document issuance Command: TTP / P1/S3-4 Where : TTP /P 1 /S 3-4

Transaction code to print document Slash, Passenger Indicator. Passenger number ‘’1’’ Slash, Segment Indicator Segment numbers ‘’3’’ & ‘’4’’ to issue

System response:

ATC Examples- CAT31 Content has filed by Carriers Following are the examples to demonstrate the different scenarios of reissues, if Carriers have filed the CAT31 (Voluntary Changes ‘’VC’’) content. Page 31 of 101

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Fare difference amount for fully unused e-ticket An example of reissue / exchange with Fare difference, for example passenger wishes to change the return flight a day earlier (16APR) and C-Class not available and booked in higher J-Class. PNR display for Issued e-ticket:

Steps for re-issue with ATC Update the reservation as require:

Delete the existing TST, enter TTE/Tn (n = TST Number) Page 32 of 101

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Amadeus Ticket Changer User Guide Use ATC Confirmed pricing recalculate transaction, enter: FXQ

As per system response, it is necessary to make the reissue, the ticket price has changed, the passenger must Additional Fare QAR2760.00 and automatically creates the TST mask with FO line for reissue.

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Amadeus Ticket Changer User Guide Save the confirmed pricing in the PNR, enter: RF ADMIN; ER System Response:

Remove the Existing FP element, enter: XE11 Update old form of payment and new form of payment, enter: Cryptic Entry: FP O / CASH + / CASH / QAR2760 / P1 / S2-3 Where: FP O/ CASH +/ CASH /QAR 2760 / P1 / S2-3

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Transaction for Form of payment Original / Old form of payment indicator Original / Old form of payment type Plus, Slash separator indicator New form of payment type for collectable amount. Slash, Currency code Collectable Total amount Slash, Passenger indicator and Passenger number Slash, Segment indicator and segments number

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Amadeus Ticket Changer User Guide

System Response:

Check the validating carrier: If you delete the TST mask, FV element was also removed, If not delete, delete and enter it again, enter: FV BA System Response:

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Save the changes in the PNR, enter: RFADMIN; ER Display the original issued e-ticket record, enter: TWD/L6 System Response:

To print the document, enter: TTP/P1/S2-3 Where: TTP /P 1 /S 2-3

Transaction code to print document Slash, Passenger Indicator. Passenger number ‘’1’’ Slash, Segment Indicator Segment numbers ‘’2’’ & ‘’3’’ for issue

System response:

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Residual Value for refundable difference A passenger makes a request to verify the possibility of renewal ticket at a lower Fare in the following reservation:

Steps for re-issue with ATC Display issued e-ticket record, enter: TWD/L6

Thus, the ticket was issued on 15FEB12 for fare base JFFME, Travel will starts on 25FEB12 (a future date), the status of all coupons are "O� (ticket is unused).

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Use ATC Best pricer informative pricing recalculate transaction to calculate the possible lower Fare, if any, enter: FXE

As per ATC re-pricing transaction response, there is an opportunity to issue a ticket for lower fare and downgrade is possible. As a result, passengers will get the refund difference QAR14050.00 (Residual Value Amount, if airline allowed)

**Note**: It’s recommended to reissue the tickets from Airline offices and claim the difference of fare (Residual Value), if any, due to EMD is not supported by airlines for Travel agents in Qatar Market in current stage.

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PARTIALLY USED TICKET A passenger makes a request to change the date of the return flight on 12APR.

Steps for re-issue with ATC Display original issued e-ticket record, enter: TWD/L6

Thus, the ticket was issued on 28FEB12 for fare bases JFFME, Coupon 1 has been used with status of the coupons ‘’F’’ (Flown-used) and Coupon 2 has status "O” (Open for use).

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Change the reservation as required:

Delete the existing TST, enter: TTE Amadeus Ticket Changer confirmed pricing transaction to recalculate, enter: FXQ/S3

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As per ATC pricing transaction response, it’s possible to reissue without Penalties and automatically creates TST MASK with ‘’FO’’ elements for re-issue. Save the changes, RF A;ER System Response:

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To display TST, enter: TQT System Response:

Update the existing TST: Delete existing Form of payment, enter: XE10 Update old and new form of payment, enter: FPO/CASH Update the Validating carrier, enter: FV BA

Save the changes, enter: RFADMIN; ER System Response: Page 42 of 101

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Display ATC Reissue Panel, enter: TQR

Display original issued e-ticket record, enter: TWD/L6 Page 43 of 101

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To issue document, enter: TTP/P1/S3 Where: TTP /P 1 /S 3

Transaction code to print document Slash, Passenger Indicator. Passenger number ‘’1’’ Slash, Segment Indicator Segment numbers ‘’2’’ for issue

System Response:

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Amadeus Ticket Changer User Guide PNR display after reissued e-ticket:

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Amadeus Ticket Changer User Guide SECOND REISSUE/EXCHANGE Passenger would like to change the reservation BEY-DOH on 17APR

Apparently, the passenger already had done exchange on this reservation (The FO element in the PNR), now passenger would like to re-issue again.

Steps for re-issue with ATC Display e-ticket record for issued ticket, enter: TWD/L6

Thus, the ticket was re-issued on 27FEB12 for Fare base LLRTME, and all the coupons status are ‘’O’’.

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Updates the reservations as required: System Response:

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Use ATC Confirmed pricing recalculate transaction for booked classes, enter: FXQ

As per ATC re-pricing transaction response, it is possible to REISSUE with penalty amount QAR110.00 and automatically creates TST MASK for Penalty Amount QAR110.00XP as a tax with ‘’FO’’ elements for re-issue.

**Note**: The process to include the Penalty Charges in the form of tax with respective Code is not supported by all airlines. If any airline does not follow this Process; Penalties will not be automated included in TST. Please contact Validating carrier for Penalties code or Airline Policies to collect charges on Ticket.

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System Response:

To display TST mask, enter: TQT

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A new FO element inserted to reissue of a new ticket, indicating originally issued the ticket and last reissued e-ticket number

Delete existing Form of payment element: XE 13 Update old and new form of payment, enter: FPO/CASH+/CASH/QAR110 Update the Validating carrier, enter: FV ME Update Commission, enter: FM 0 Save the changes: RFADMIN;ER System Response:

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Display Amadeus Ticket Changer Reissue Panel, enter: TQR System Response:

Display last issued e-ticket record: TWD/L8

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To issue document, enter: TTP/P1/S2-3 Where: TTP /P 1 /S 2-3

Transaction code to print document Slash, Passenger Indicator. Passenger number ‘’1’’ Slash, Segment Indicator Segment numbers ‘’2’’ and ‘’3’’ to issue

System Response:

PNR display after second reissued e-ticket:

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REISSUE MULTIPLE PASSANGERS After ticket issued, passengers request to change the start date of trip a day later on 17FEB:

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Steps for re-issue with ATC Display issued e-ticket record, enter: TWD / L xx (xx – passenger reference) For example, TW/L14

All tickets have been issued on 15FEB12 for Fare base JFFME, the status of all coupons "O� (tickets are not used).

Update the reservation as desired date for specific segments: Page 54 of 101

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Delete all attached TST, enter: TTE/ALL Use ATC Confirmed pricing recalculate transaction for booked classes: FXQ

As per ATC re-pricing transaction response, the ticket Fare has not changed and No penalties apply and automatically creates TST MASK with ‘’FO’’ elements to Re-issue for each passenger.

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Amadeus Ticket Changer User Guide Save the changes, enter: RFA;ER System Response:

Update the TST Masks: Update Form of payment, enter: FP PAX O/CASH/P1-2/S3-4 FP INF O/CASH/P1/S3-4 Update the Validating carrier, enter: FV BA Update Commission, enter: FM 0

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Save the changes, enter: RFA;ER System Response:

Display original issued e-ticket record for Infant: TWD/L10 System response:

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To issue document for INFANT, enter: TTP/P1/INF/S3-4 Where: TTP /P 1 INF /S 3-4

Transaction code to print document Slash, Passenger Indicator. Passenger number ‘’1’’ Infant Passenger type Slash, Segment Indicator Segment numbers ‘’3’’ and ‘’4’’ to issue

System Response:

** Repeat above steps for each passenger to re issue new documents ** The PNR display after re-issued documents

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INABILITY TO REISSUE / REVALIDATE E-TICKET Passenger was NO-SHOW and didn’t traveled as per original planed, requests to change trip for the returned on 22MAR11 and PNR has been purged from system.

Steps for re-issue with ATC Display the e-ticket record: enter: TWD/TKT125-4810091227

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Thus, the ticket was issued on 09MAR11for fare base NLXUKJB, the passenger has used the first coupon (LHR-JFK) with ‘’F’’ (Flown) status and on second coupon (JFK-LHR) with ‘’O’’ (Open, not used) status but NO-SHOW. Create a NEW PNR as desired dates:

Insert the issued e-ticket number manually, enter: FHE125-4810091227

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Use ATC Confirmed pricing recalculate transaction for booked classes: FXQ System Response:

In accordance fare rules, the exchange & refund not allowed after NO-SHOW. Ignore all changes made to your reservation (IR).

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Amadeus Ticket Changer User Guide REVALIDATION For example ticket was issued on 27FEB12 for DOH-LHR-DOH with Fare Base JFFME and passenger would like to change the reservation one week later.

Steps for revalidation with ATC Display issued e-ticket record, enter: TWD/L6 System Response:

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Updates the reservation as required:

Delete existing TST, enter: TTE Use ATC Confirmed pricing recalculate transaction for booked classes: FXQ

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As per ATC pricing transaction has responded that the revalidation will need to be revalidated without penalties charges. ***NOTE**** It’s depends on airline’s e-ticket policies to allows travel agents for revalidation. You can check the Airline e-ticketing policies HE ETT SV Ignore the changes, enter: IR

Updates the reservation as required and save the changes, enter: RFA;ER

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Display issued e-ticket record, enter: TWD/L8

To revalidate e-ticket, enter: TTP/ETRV/L8/E2/S3 System Response:

Retrieve the PNR, enter: RTZP3XZH System Response:

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ATC IN GRAPHICAL USER INTERFACE Following are the steps to use Graphic Interface for ATC Transactions: Select «FARE» tab

Select «TICKET CHANGER» tab

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If necessary, open the list of options:

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Choose your desired segment, list is expanding with the buttons at the top right

Select the segment to change the required date and class of service:

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Updates required itinerary and click on <<SEND>> icon

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System Response:

If necessary, change the type of ATC transaction (Informative or Best Price option) for the correct calculation of the class of Service / Cabin:

Click ÂŤCalculateÂť to perform the recalculation. In response you will see the panel allocation information on old and new fares / rates and the amount of difference / surcharge:

System Response:

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For re-issue of documents, click «Confirm » or click «Cancel»

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System Response:

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Amadeus Ticket Changer User Guide Click on «REISSUE TICKET»

System Response:

Ticket Issuance options tab:

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Amadeus Ticket Changer User Guide To display TST mask in GUI, Click on «DISPLAY TST»

Add Validating Carrier:

Click Received From icon:

Fill the Received From Information and click <<SEND>>

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Save the Changes, Click End Transaction icon

System Response:

Select required option and click <<SEND>>

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To Issue e-ticker, Select «E-TICKET», and «ISSUE»

System Response:

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Click <<OK>> icon

Display issued e-ticket record in GUI, Select «TICKET AND DOCUMENTS», Select «FOLLOW UP», Select «BY TICKET NUMBER»

Insert issued e-ticket number, click on «DISPLAY»

System response:

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MULTIPLE PASSENGERS When working with multiple passengers in the tab ÂŤTicket ChangerÂť opportunity to select the passengers for recalculated Informative Best Price:

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In the panel allocation can be viewed as totals, and information about each passenger:

For Specific Passenger, Select the Passenger Page 79 of 101

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ATC Examples-CAT31 Content has not filed by Carriers Following are the examples to demonstrate the different scenarios of reissues, if Carriers haven’t filed the CAT31 (Voluntary Changes ‘’VC’’) content.

**Note**: When airline doesn’t provide the specific Voluntary Changes ‘’VC’’ data In Encode format under CAT31, Amadeus Can’t guarantee the calculations on behalf of the Airline. In the same way that we can’t Guarantee those calculations when they are done by agents manually for reissue today. But the productivity gain still exist because ATC compute fare differential, taxes and penalties the same way we do with CAT31 content and this is most time consuming process.

Fare and Tax difference Collection For example: The original ticket was issued for DOH-MAN-DOH for CLRRFEX1 Fare basis and passenger wish to upgrade in F-Class and re-routing from LHR-DOH instead of MAN-DOH PNR display for original issued e-ticket

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Amadeus Ticket Changer User Guide Steps for reissue with ATC It’s recommended to check the penalties rules (If Airline hasn’t filed CAT 31 content) before initiates the ATC transactions to recalculate the Fare difference, taxes and penalties, if any Display the original issued e-ticket record, enter: TWD/L6 System Response:

Display the Past date Fare quote, enter: FQD DOHMAN/AQR/CC/D17FEB/R, 16FEB12 Where: FQD DOHMAN /A QR /C C /D 17FEB /R, 16FEB12

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Fare Quote Transaction code Origin – Destination Three letter code Slash, Airline Indicator Validating Carrier Slash, Booking class indicator Booking class Slash, Date indicator Start date of Travel Slash, Request indicator, and Comma Date of original issued document with year

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Amadeus Ticket Changer User Guide System Response:

Display the Penalty fare rule, enter: FQN2*PE

As per Penalties Fare rule, it is possible to REISSUE any time without penalties.

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To Check the Voluntary Changes (VC) fare rule, enter: FQN2*VC System Response

If Airline hasn’t filed CAT 31 content, the Voluntary Changes ‘’VC’’ will not appears and display the list of categories associated to Fare Basis. Update the required Itinerary and Save the changes in the PNR System Response:

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Amadeus Ticket Changer confirmed pricing transaction to recalculate, enter: FXQ

As per system response, it is necessary to make the reissue, the ticket price has changed, the passenger must Additional Fare QAR3270.00 and automatically creates the TST mask with FO line for reissue. Save the Changes, enter: RFA;ER

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To display TST Mask, enter: TQT

Update the Existing TST: Delete the old Form of Payment, enter: XE12 Update old Form of payment and New Form of payment, enter: FPO/CASH+/CASH/QAR3270.00/P1/S2,4 Update Validating Carrier, enter: FVQR Save the changes, enter: RFA;ER System Response

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Display original Issued e-ticket record, enter: TWD/L7

To Issue/print the document, enter: TTP/P1/S2,4/RT

PNR display after reissue e-ticket:

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Penalty as Tax difference Collection For example: The original ticket was issued for LON-DOH-LON for HLRTGB Fare basis and passenger wish to change the return journey. PNR display for original issued e-ticket:

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Amadeus Ticket Changer User Guide Steps for reissue with ATC Itâ&#x20AC;&#x2122;s recommended to check the penalties rules before initiates the ATC transactions to recalculate the Fare difference, taxes and penalties, if any Display the original issued e-ticket record, enter: TWD/L6 System Response:

Display the Past date Fare quote, enter: FQD LONDOH/AQR/CH/D02APR/R, 27FEB12 Where: FQD LONDOH /A QR /C K /D 02APR /R, 27FEB12

Fare Quote Transaction code Origin â&#x20AC;&#x201C; Destination Three letter code Slash, Airline Indicator Validating Carrier Slash, Booking class indicator Booking class Slash, Date indicator Start date of Travel Slash, Request indicator, and Comma Date of original issued document with year

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Display the Penalty fare rule, enter: FQN1*PE

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As per Penalties Fare rule, it is possible to REISSUE with penalties amount GBP75.00 (QAR440.00).

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Amadeus Ticket Changer User Guide To Check the Voluntary Changes (VC) fare rule, enter: FQN1*VC System Response

If Airline hasn’t filed CAT 31 content, the Voluntary Changes ‘’VC’’ will not appears and display the list of categories associated to Fare Basis. Update the required Itinerary and Save the changes in the PNR: System Response:

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Amadeus Ticket Changer User Guide Amadeus Ticket Changer confirmed pricing transaction to recalculate, enter: FXQ

As per ATC re-pricing transaction response, it is possible to REISSUE with penalty amount QAR440.00 and automatically creates TST MASK for Penalty Amount QAR440.00XP as tax with ‘’FO’’ element for re-issue.

**Note**: The process to include the Penalty Charges in the form of tax with respective Code is not supported by all airlines. If any airline does not follow this Process; Penalties will not be automated included in TST. Please contact Validating carrier for Penalties code or Airline Policies to collect charges on Ticket.

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Save the Changes, enter: RFA;ER System Response:

To display TST Mask, enter: TQT

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Update the Existing TST Delete the Existing Form of Payment, enter: XE11 Update old Form of payment and New Form of payment, enter: FPO/CASH+/CASH/QAR440.00/P1/S2,3 Delete Existing validating Carrier, If any, enter: XE12 Update Validating Carrier, enter: FVQR Save the changes, enter: RFA;ER System Response

Display original Issued e-ticket record, enter: TWD/L6

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To Issue/print the document, enter: TTP/P1/S2,3/RT

PNR display after reissue e-ticket

Display new Issued e-ticket record, enter: TWD/L6 Page 96 of 101

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SYSTEM WARNING MESSAGES The following warning messages may appear during using ATC transactions: When airline doesn’t provide the specific Voluntary Changes ‘’VC’’ data in Encode format under CAT31, Amadeus Can’t guarantee the calculations on behalf of the Airline.

This comment appears when using the FXO and shows that segments of the system rebooked to another class, corresponding to the BEST PRICE (the asterisk next to booking classes shows, which Cites were rebooked).

This comment appears when you use commands or FXE, FXF indicating the last date of ticketing and override.

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These comments appear in the ATC pricing recalculation, if the calculation of the fare, or taxes in original issued TST was made manually, or modified in automated TST).

This comment appears when you use commands FXO or FXE and shows that the re-booking is not required (Booked classes will meet the lowest possible cost).

This comment appears when using FXE and found a lower fare calculation; it is necessary use the FXO or rebooks segments (the asterisk shows next to the booking classes, which are must rebook)

ERROR MESSAGES The following error messages may appear during using ATC transactions:

These messages appear if the office did not configured to use ATC

This message is displayed if the reissued ticket can not be opened (try to display e-ticket record ‘’ TWD’’)

This message is displayed if the office did not configured to use VMCO

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This message appears if: 1- the wrong ticket number 2- Second Ticket number for conjunct Ticket (instead of first).

This message is displayed if the Fare Calculation in reissued ticket incorrectly entered

This message appears if ATC transaction as links to tickets with different routes (flights / dates / classes), for example, if each passenger have associated several tickets for different segments.

This message appears when you try to recalculate the route to open flight segment, which is impossible

This message appears when referring to the same passenger (e.g., with the option / P and options / T)

This message is displayed if the booking of flights has already been used (use / S to specify the segments).

This message is displayed if not found ATC pricing recalculation.

This message appears when an incorrect reference to the passengers. Page 99 of 101

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This message is displayed if there was a technical problem with the Amadeus server, retry the command later.

This message appears if the ATC pricing calculation of more than 9 passengers (including infants).

This message appears when trying to second re-issue for partially used ticket.

This message is displayed if the recalculation is necessary to perform delete the old TST mask.

This message appears when using command Best Pricing (FXO or FXE) referring not to all passengers in the PNR.

This message appears if there are no Ticket numbers (FA or FHE element) for each passenger in PNR (need to specify which tickets will be reissued with the option / T).

This message is displayed if the penalties fare rules of the fare restricting re-issue.

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This message is displayed if the reissued tickets have been issued in different dates (do recalculate separately for each ticket).

This message is displayed if the airline does not support the ATC or Voluntary Changes (VC) fare rule not listed.

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