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Arizona State University

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PLUS Executive Education SGML launches a new division that offers customized learning >

SGML Research

GLENN WILLIAMSON CEO of the Canada Arizona Business Council

Professors in the news and winning awards


Bounty The Canada Arizona Business Council’s president teams up with SGML

[ SCHOLARSHIPS ] Special Section:

Also Inside:

Global Business

 SGML Achievers  Alumni Update  Faculty & Student Profiles

Contents 8

Fall 2007


8 Canada Loves Arizona SGML’s newest Dean’s Advisory Council member is a hard-talking, quick-moving Canadian-born businessman intent on helping Arizona realize the worth of its second largest trade partner: Canada.

10 Executive Education Inside SGML’s new executive education program PLUS: Jeff Rattiner’s top 5 tax tips

14 Sabbatical in Denmark Editors Debbie Gardiner McCullough, Chief Karen Harbin, Managing, Publisher 602-543-5210 Steve Des Georges Linda Mullins Gary Waissi

Contributing Writers

SGML accounting professor’s insight on the Copenhagen economy



16 Scholarships Sonoran Technology helps SGML’s enterprising single moms

Dr. Ann Cavuokian Jeff Rattiner



Clark Creative

Photography Brian Fiske

School of Global Management and Leadership Arizona State University 4701 West Thunderbird Road PO Box 37100 Phoenix, Arizona USA 85069-7100 602-543-6200

Inside business@sgml 1 2 3


© Copyright 2007 Arizona Board of Regents

From the Dean What’s New In the Spotlight 3: Student Profiles 7: Faculty Profiles Global Business 8: Wilfrid Laurier / Sarritor 9: Privacy Issues

12 13 18 20 21

In the News SGML Achievers Alumni Update New Faculty SGML Listings

from the Dean Dr. Gary Waissi



WELCOME TO THE FALL 2007 ISSUE of business@sgml. We continue to be extremely busy developing and launching new programs, exploring new opportunities locally, and expanding SGML’s global efforts. In this issue you will read about how SGML continues to increase its “Global Footprint.” We highlight our emerging relationship with Canada, a country that is an important partner, resource of information and expertise for Phoenix and Arizona State University. Our feature story is about Mr. Glenn Williamson, CEO and Founder of Canada Arizona Business Council (CABC), and member of the SGML’s Dean’s Advisory Council. I am sure you will enjoy reading about Mr. Williamson, a Canadian mover-andshaker here in the Valley and beyond. As the first formal relationship for the school with Canada, we have entered into a collaborative agreement with the Wilfrid Laurier University Business School in Ontario, Canada. A delegation, lead by Dean Ginny Dybenko, visited Arizona State University in August 2007 to sign the agreement. This agreement forms a framework for student and faculty exchange as well as for collaborative research. Staying with the emphasis on Canada, you will read about Dr. Ann Cavoukian, information and privacy commissioner for the

province of Ontario. Dr. Cavoukian is recognized as one of the leading privacy experts in the world. She will be one of the featured speakers at an April 2008 conference on privacy issues organized Dr. Marilyn Prosch and SGML. For the latest information, please check the SGML Web site at This Fall we celebrated the launch of two graduate degrees – the Master’s in Applied Leadership and Management and the Master’s in Professional Accounting. We continue with an aggressive development of new, innovative and focused degree programs. Two new programs, planned for Fall 2008 launch, include the M.S. in Financial Analysis and Portfolio Management and the M.S. in Consumer Centric Innovation and Marketing Research. The programs will complement our existing portfolio, and are part of the SGML Strategic Plan implementation. In addition, this summer we launched SGML Executive Education programming and hired Howard Norman to lead the effort. The inaugural programs are already underway. In this issue you can read about the Certified Financial Planner program conducted by Jeff Rattiner, author of the popular book “Getting Started as a Financial Planner.” In all of our efforts – helping SGML implement the Strategic Plan; helping us become even more embedded in the business community and the region; and helping us create and offer innovative, responsive, and value adding programs, the Dean’s Advisory Council (DAC) plays an invaluable role. Consequently, we have continued to grow the council. Since the Spring 2007 issue of this magazine we have added 21 new high-level business and community leaders to the Council. The new members include – Joy Butler (Policy Development Group), Ricardo Cortazar (Alvarez & Cortazar LLC), David Doss (Arizona State Credit Union), Gary Glandon (Insight Enterprises, Inc.), Lois Halverson (Jetstrip, Inc.), Don Henninger (The Business Journal), Don Keuth (Phoenix Community Alliance), Laura Palmer-Noone (formerly with University of Phoenix), Carol Poore (Body Positive, Inc.), William L. Putnam (USAA Phoenix Operations), Kathy Sacks (Sacks Public Relations), Matt Salmon (Greenberg – Traurig), Scott Schaefer (Bank of Arizona), Tom Schoaf (Mayor of Litchfield Park), Randy Smith (formerly with UTI), Jim Stone (Swift Charities), Marilyn Teplitz (MGT Associates, LLC), Bill Vandenbosch (TriWest Healthcare Alliance), Sharon Welsh (Aetna Global Benefits), Candace Wiest (West Valley National Bank) and Glenn Williamson (Canada Arizona Business Council). All members of the DAC are listed inside the back cover of this issue. If you have comments or questions relating to SGML or articles in this issue, please contact me or the editorial staff of business@sgml. Finally, I would like to wish you and your families a prosperous 2008. Sincerely,

Dr. Gary Waissi

business@sgml Fall 2007


what’s New

Master’s Programs


Choices SGML Adds Three New Master’s Programs to the Mix CHOICES JUST BECAME GRANDER FOR prospective students at Arizona State University’s School of Global Management and Leadership. This Fall SGML added two new programs to its graduate portfolio of business degrees – the Master’s in Applied Leadership and Management (MALM) and the Master’s in Accountancy and Applied Leadership (MAAL). And now two new programs are pending approval by the Arizona Board of Regents in December 2007, and are slated to begin instruction in Fall 2008. These are all great alternatives to a traditional MBA degree, says Dr. Joseph Bellizzi, professor and marketing chair in the school’s Department of Economics, Finance and Marketing. “The new M.S. in Financial Analysis and Portfolio Management is perfect for students who aspire to do financial planning, investment analysis or advising individual investors,” says Bellizzi who helped create the program. “This course will do well, especially if someone already has an undergraduate business degree.” The degree consists of 30 credit hours with 10 required classes and no electives. Foundation courses include tax and estate planning and financial modeling, combined with investment courses such as derivatives, fixed income securities, and portfolio strategies and hedge funds. Bellizzi thinks the degree will be great for working professionals wanting to rapidly return to the work force. “This shorter, 30credit hour coursework can be completed in one year, something the 48-hour MBA doesn’t offer.” The same applies for the new M.S. in Customer-Centric Innovation and Marketing Research, which explores marketing research techniques and brand development. Nine required classes cover everything from statistical analysis and buyer behavior to innovative brand management 2

business@sgml Fall 2007


Dr. Joe Bellizzi and Dr. Bruce Baldwin

and marketing communications. Electives include managing people and organizations, ethics, and corporate social responsibility. Adding to student choices is a revised version of the Master’s of Accountancy and Applied Leadership (MAAL). The previous MAAL program was converted to a Master’s of Professional Accountancy (MPAcC) and, as with the MAAL, students will be prepared to take and pass the CPA exam upon completion. Dr. Bruce Baldwin, chair of SGML’s accounting department, explains, “We found a large demand for a master’s program in accountancy aimed at students who had not previously majored in accounting. The revised version meets that demand.” While there are few such programs currently, the continuing and growing demand for accounting professionals nationwide could lead to others like it. Baldwin sees the MPAC as a high-level version of the wildly successful post-bac-

calaureate program launched in 1991. “The MPAC’s entrance requirements are higher and the coursework intensity is higher as expected of a master’s program,” he says. The first MPAC students begin classes in the Spring 2008 semester. This includes students with undergraduate majors such as agribusiness, anthropology, education, finance, and justice studies. One student has a Ph.D. in economics and another has an MBA. Dr. Pierre A. Balthazard, director of graduate programs, says specialized degrees like this are a growing trend in academia, probably pushed along by globalization and other market forces. While the MBA still constitutes 90 percent of the graduate business degrees produced nationally every year, the growing size of the Phoenix market, he says, offers a sizeable demand for high-level, specialized graduate degrees. “We’re excited to be offering these to our market.” 

Student Profiles

in the spotlight

SGML Joins the AMA WHEN KERRI O’CONNELL ATTENDED her first collegiate chapter meeting of the American Marketing Association (AMA), she was blown away. It wasn’t just the camaraderie from other marketing types; the guest speakers were magical. That day executives from Cold Stone Creamery, the ice cream company, discussed website redevelopments, marketing to New Yorkers and even naming the flavors. “Just being there changed my life,” says the SGML undergraduate. “It reconfirmed for me that this is my career path.” The AMA has three levels: a national chapter, professional and collegiate. The West campus once had one, but it faded away. So, O’Connell decided to bring it back. “The demand is here,” she says. “Why not bring the AMA benefits to the West campus, close to home?” With the help of three other volunteers, this Fall O’Connell busily created and distributed an AMA flyer around the West campus. She visited business and marketing classes and told students how popular marketing is becoming among their U.S. peers, especially MBAs who like the creativity the field offers. Also, for job networking, a collegiate chapter is wonderful, she reported. Few realize, for instance, that collegiate members can access the AMA national job

Kerri O’Connell



database and can attend the annual AMA meeting. O’Connell went last year and says the experience and the conference were phenomenal. Then there are the weekly guest speakers who come to campus, a closer-to-home benefit available to AMA members. A collegiate AMA chapter only becomes official with 10 members, and within two months – thanks to word of mouth and the promotions – the West campus now has 10

Stoking the Fire Amos Chalmers heats up his career as captain with the Phoenix Fire Department

Amos Chalmers



officers and its chapter will be established by January. Next task: Finding funding, and fast. The group has no supplies and no money for socials or to send its members to the AMA annual meeting in New Orleans this April. “We want to send eight members but we’ll need donations,” says O’Connell. She isn’t overwhelmed. Where there is a will there is a way, and she has passion for the cause. “The psychology of marketing fascinates me.”

IT’S THE EXCITEMENT that gets him. He also likes learning and a good challenge, which is why he enrolled in the Master’s in Applied Leadership (MALM) program at SGML this past Spring. “For building my leadership skills, I couldn’t think of a better degree.” So far, Chalmers is impressed by the high-caliber professors and how applicable the classes are. He marvels that his professor, Dr. Suzanne Peterson, is an executive coach for Fortune 500 CEOs, has a Ph.D. and ball room dances. “I wasn’t expecting such eclectic professors, still active in the work force. I was nicely surprised.” Chalmer’s favorite class so far is Peterson’s self development class. “She talks about power markers, how we are perceived, and how things like non-verbal communication, your clothing, whether you interrupt people or not, influences how people look at you. This awareness really helps in an organizational environment.” The MALM program can only help Chalmer’s career. Already, he contributes to training programs for aspiring captains and knows his degree will bring modern management leadership knowledge from SGML to the fire service. “This will help cultivate our next crop of leaders.” He wants to continue “climbing the ladder” within the department. A master’s certainly helps propel fire department workers to the top tier jobs, especially ones in the public safety sectors like fire, FEMA and Homeland Security. The Phoenix Fire Department is one of the top in the country and many of its managers move on to head other municipal departments, once they have a master’s degree, Chalmers says. The only drawback so far is balancing his work (a 56-hour week) with his wife and two children, along with study. “It’s a juggling act,” he admits. But he feels supported by his wife, department and fellow fire fighters. “Since I’ve enrolled at SGML, many are considering joining me.”

business@sgml Fall 2007


Working the

To stay ahead Arizona must capitalize on its growing Canadian businesses. And Canada Arizona Business Council’s president, Glenn Williamson, can help it get there.



business@sgml Fall 2007

to Phoenix weekly from Vancouver, Toronto, Calgary, Edmonton and Winnipeg. “We are talking 500,000 Canadians – well-spending, wealthy Canadians at that – traveling here annually for golfing, spas, and many look at business offices here, too.” Williamson is baffled why Canada is not deemed more important. “We want Arizona to capitalize on this interest and to become more global. We are talking about multi-billion dollar earnings potential here for the state,” he says. GETTING THE BALL ROLLING Williamson got things rolling in December 2003 by visiting the Canadian consul general in Los Angeles, and again in early 2004 meeting with foreign affairs officials in Ottawa. That same year Canadian trade consulates were set up in Phoenix and Tucson with two diplomats and four staff. It was the CABC’s first coup. Now Williamson wants Canada’s government to upgrade its presence here to a full consul general, with 10 to 20 staff. He also wants Arizona to open a trade and/or foreign direct investment office in Canada. “This is tougher, but we’re not done yet.” The CABC started with Williamson, grew to 50 members in six months, and now boasts 150, all Canadian/American senior C-level business leaders involved in trans-boarder trade and investments. When the CABC members formalized that first list of goals, it was not only internationalizing Arizona business, but also academia – that is where ASU’s School of Global Management and Leadership came in. Williamson knew that the school had traditionally lacked international partnerships with universities outside of Mexico. He met SGML Dean Gary Waissi this Spring at a Greater Phoenix Economic Council (GPEC) international meeting. When Williamson heard about the



GLENN WILLIAMSON ARRIVES AT the Ritz Carlton Hotel’s Bistro 41 suited, smiling and full of vigor. It is Veteran’s Day week and the 51-year-old entrepreneur has a fabric poppy pinned to the lapel of his Canali suit. Canadians wear these around Veterans Day, he explains. “Apparently vivid, red poppies grew in the European fields where our war dead were buried. John McCrae wrote a beautiful poem, ‘Flanders Fields,’ all about it,” he says, thoughtfully tapping the brooch. “This is the Canadian way to show respect .” Williamson is full of interesting, international trivia tidbits like this, picking them up mostly through his travels. He grew up in Montreal and traveled all over as a child; his four technology businesses have had offices in Europe and Asia, and he travels with his wife and children up to four months a year. This summer the family rented a fancy apartment in London’s Mayfair district. Last year it was Hong Kong, mainland China, Ecuador and the Galapagos. “It’s just so important for kids,” he says after ordering eggs Benedict. “How can children think globally without showing them the world?” With this outlook it’s no wonder that Williamson is founder and CEO of the Canada Arizona Business Council, a private-sector group building bilateral trade between Arizona and Canadian businesses. Since its inception in 2004 a key goal has been to increase bilateral trade between Canada and Arizona to $5 billion by the end of 2008. The council was also instrumental in convincing the Canadian Government to establish Canadian trade consulates in Arizona and in raising awareness of the hundredplus Canadian businesses that maintain offices in the Grand Canyon State The challenge has been that few locals realize that not only is Canada the state’s second-largest trade partner after Mexico, but that 49 direct flights come

On the table with

Glenn Williamson

2003 Williamson founds CABC. Starts with one person – himself – then becomes 50 members within six months. Now, CABC is 150members strong.

from 50 to




Williamson visits Canadian foreign affairs officials in Los Angeles and Ottawa. Canadian trade consulates are set up in Phoenix and Tucson.

Williamson accompanies Arizona Governor Janet Napolitano on Canadian visit to Ottawa, Toronto and Winnipeg. Governor Napolitano meets with Canadian Prime Minister Stephen Harper in Ottawa, opens Toronto Stock Exchange trading session.

150 members

On Dean Gary Waissi’s invitation, Williamson joins SGML Dean’s Advisory Council.

business@sgml Fall 2007


“You don’t hire the law firm because of the firm, it’s the lawyer. I see passion in Gary and a man wanting to go out on a limb. It’s very refreshing.” Canadian Business Canadian companies with operations in Arizona Air Canada Bombardier Aero Cascades InNexus MDS International PCL TransCanada TD Ameritrade Investments (Toronto Dominion Bank) WestJest Arizona-based companies that are Canadian owned Circle K Harris Bank (Bank of Montreal) Inter-Tel (Mitel) PCL Quote Media RBC Dain Rauscher (Royal Bank of Canada) Stantec Syntellec TraxSoftware (March Networks USA) Arizona-based companies that have operations in Canada Avnet Dial Corporation EFunds General Dynamics C4 Systems Insight JDA Software Mobile Mini PetsMart Swift Transportation US Airways U-Haul This is just a sampling of companies. For the complete list,

global expansions Waissi was making, he was impressed. “I knew right away I wanted to help,” Williamson says. He wanted SGML, and not any other business school, because of the growing relationship he was establishing with the dean, because it was Waissi he believed in. “You don’t hire the law firm because of the firm, it’s the lawyer. I see passion in Gary and a man wanting to go out on a limb. It’s very refreshing.”


business@sgml Fall 2007

In Williamson, Waissi saw “a dynamic man with great energy,” but also someone well-linked to Canadian business and academia. In May, on Waissi’s invitation, Williamson joined the Dean’s Advisory Council. Already he has helped SGML cement a partner-university agreement with the Wilfrid Laurier University School of Business and Economics in Ontario, and Waissi wants more like this throughout Canada. “Williamson can help. He is an instrumental, leading Canadian in the Valley.” THE MAN BEHIND THE CABC Williamson’s approach to business may be non-conventional. The CABC founder has taken public five of his start-up companies. Two of these crashed and burned. He admits to having been penniless on a beach in northern Oregon before completely reinventing himself. The most famous of Williamson’s companies is Wavo, formerly known as WavePhore, Inc. The company feeds digital news feeds to businesses, mostly media companies and consumers. Its biggest clients included the Associated Press, Reuters, Dow Jones, and even Yahoo. Williamson says he resigned as vice chairman at just the right time. He won’t cite numbers, but did “very well” out of the deal. Williamson honed his own self-education by reading biographies on business leaders like General Electric’s Jack Welch and South West Airlines’ Herb Kelleher. This helped, but so did his realization that money and finance were in his genes. “I had a streetsmart ability to put deals together and the people skills to mobilize people to work for me.” His belief in work-life balance is unique. One night nine years ago, when his wife was expecting twins, he emailed his resignation from seven corporate boards and six philanthropic boards in the Valley and across the nation. “This was after 10 years of really hard work in our corporate world. I realized that being a good husband and a good father is a facet of wealth and this epiphany felt liberating.” Now back working as a registered investment banker and CEO of Nest Ventures L.L.C., a private equity firm with offices

in Montreal and Phoenix, this same tenacity is probably what helps his council do so well. Williamson’s peers like Leslie Hayes, Canadian president of Media Corps, a Canadian-owned company based in San Diego, call him Forrest Gump because he never ignores an opportunity and sees no barriers. “He’s a dynamo,” says Hayes. “Canada is very lucky having this spokesperson here in Arizona.” CHECKING OFF THE COUNCIL’s GOAL LIST This October the CABC checked one task off of its list of goals when Williamson accompanied Arizona Governor Janet Napolitano on her Canada visit – a first for any Arizona governor. Williamson was thrilled with the significance of the meeting and the outcome. Through the CABC, Governor Napolitano and 12 trade delegates helped open the Toronto Stock Exchange. As for working with SGML, Waissi and Williamson hope to create internships for SGML students at Canadian businesses, both in Arizona and in Canada, and to establish more agreements between SGML and other Canadian universities. The first SGML students will travel to Wilfrid Laurier soon. STRIKING WHILE THE IRON IS HOT But Williamson says he won’t rest until Canada has that full-blown Canadian Consulate General, and Arizona opens a trade and FDI office in Canada. How can they not when trade and foreign direct investment, not to mention tourism between Arizona and Canada, has been increasing at such large rates across the board in either direction? He worries the state will become complacent, or worse yet take Canada for granted—“the 51st state thinking.” Last year 500,000 Canadians visited Arizona. This year the CABC projects more than 600,000 visitors, and Montreal, the only Canadian city with no direct route to Phoenix, will have one soon. “We are seeing an enormous amount of activity. Tourism equals trade and then this becomes investment. “We must strike while the iron is hot.” 

Faculty Profiles

in the spotlight

Flying High on Her Research Assistant Professor of Finance Dr. Simona Mola writes two hard-hitting papers DR. SIMONA MOLA IS HAVING a great year. The Italian-born professor coauthored two important papers this fall and was praised by the media and faculty for both. The first, “Is There Life After Loss of Analyst Coverage?” researches why analysts cease covering a firm and what happens once this coverage ends, once it becomes “orphaned.” Mola and her colleagues researched 2,763 companies that were orphaned between 1983 and 2004. They found that analysts start ignoring a firm not when the firm’s performance starts waning, but when the company looks unlikely to generate investment banking business. “Analysts are more likely to drop firms with small market capitalizations and high B/M (book-to-market) ratios – anything lowering revenues generated for the investment bank,” Mola says. The outcome was startling. Once orphaned, the firm’s performance falters and the stock eventually dies. “It is tragic,” Mola says. “Lost coverage contributed


greatly to the company being de-listed.” Financial journalists have quoted the findings in the Financial Times of London and in the New York Times’ “DealBook.” Mola says the study is new and a little puzzling for some. “This reminds us of the power that analysts have and questions whether they have too much.” Her second paper, “Affiliated Mutual Funds and Analyst Optimism,” studies the affiliation between analysts and mutual funds. Mola investigated whether stock holdings by affiliated mutual funds affect analyst research. She contends they do; analysts are more likely to promote the purchase of stocks in the family portfolio by awarding them positive ratings. In November 2006 the paper earned the distinction of Outstanding Paper in Financial Institutions by the Southern Finance Association, was presented at several conferences, and is currently under review by the Journal of Financial Economics.


Globalizing Accounting Chen advises caution in SEC's new accounting move IN NOVEMBER, THE SECURITIES AND Exchange Commission (SEC) finally voted to let foreign companies file their financials without reconciling to generally accepted accounting principles (GAAP). Companies will use International Financial Reporting Standards (IFRS) instead. This is another step towards full convergence, something the SEC had been resisting, and the changes could begin as early as Spring. Some hail the move and reason that if the European Union and other countries already comply with IFRS, why shouldn’t the U.S.? Besides, one global accounting system is easier and part of a global economy, right? Dr. Lucy Chen, assistant professor of accounting, has researched this topic for four years and strongly urges against it. She sees considerable loss of money at stake. A company like Nokia now lists on the New York stock exchange and must convert its financials from Finnish to GAAP standards. Using an international standard that is incompatible with GAAP

could result in miscalculated earnings. “We are comparing apples with oranges, not apples with apples. Investors could get burned,” she says. Chen thinks that more time is needed to carefully research the countries now complying with the IFRS. The EU, she reasons, only complied two years ago. “If a share is measured using a different system, how do you ensure the numbers are reliable or that the definitions of earnings are the same as we understand them? It takes time.” Chen started researching IFRS in 2003 as part of her Ph.D. at Temple University. There was little debate then, but now the timing is in Chen’s favor. In September the American Accounting Association cited Chen’s research in its national report. “I was excited seeing it there,” she smiles. In spite of the SEC’s November announcement, Chen will continue researching the impact that IFRS have had on investors since 2005. She sees more challenges ahead and thinks the debate is “not over yet.”

business@sgml Fall 2007


global business

Focus On Canada

ASU and Wilfrid Laurier University Cross Borders SGML secures Canadian partnership Labor Day weekend was extra special this year for Arizona State University’s School of Global Management and Leadership. On September 4th the school signed an agreement of mutual cooperation with Canada’s Wilfrid Laurier,its first such partnership with a university north of the border. WilfridLaurier is home to over 13,000 full- and parttime students and seven different colleges and schools. The partnership will encourage contact and cooperation between faculty, students, and various programs. Gary Waissi, dean of SGML is thrilled with the prospects of the agreement and sees it as an important step towards establishing a true partnership with a premier Canadian university. “There are many countries for us to collaborate with, but we must look north because Canada is such an important resource of information and expertise for Phoenix, for Arizona, and for ASU.” The agreement with the Waterloo-based university’s School of Business and Economics allows faculty to travel to one another’s campuses and share in research and teaching, and for undergraduate and graduate students at both colleges to study abroad, too. Waissi says “Overseas study offers a multicultural experience, knowledge, skills and techniques that can only help our students successfully compete in international business and the global economy. “We have to embrace the globalization of business, and that is why partnerships with top universities are important. We must be where the opportunities and the resources are and there is no better way than this.”


business@sgml Fall 2007

Killing Weeds the

Green Way

Life has been a blur since Jeff Watson graduated with his MBA from ASU’s School of Global Management and Leadership. In 2002 the Montreal businessman returned to Canada, began consulting for two management consulting companies in France and Eastern Canada, and in 2005 founded Sarritor, a biotech company selling ecofriendly weed killer. “It’s been a busy five years,” he admits. Sarritor was inspired during the kafuffle in Canada about toxins in garden herbicides. Politicians worried about herbicides causing cancer and other health problems and started banning their sale and use. Watson noticed that concerned Canadians wanted alternatives but few were genuinely natural or safe. Meanwhile, Watson’s dad, Dr. Alan Watson, discovered through his research at McGill University a fungus that worked as a 100% natural herbicide. Called Sclerotinia Minor, it completely eliminates dandelions without harming the surrounding grass. Watson knew his father was struggling to find investors and decided to help. The younger Watson gathered investment funding from a consortium of Canadian and American investors in December 2004 and in early 2005 partnered with mushroom

An SGML alumnus launches an eco-friendly weed killer

spawn manufacturers in Northern Pittsburgh so he could grow more of the fungus, without investing in a costly production plant. Next, he registered the naturally occurring bio-herbicide with Health Canada, a regulatory body, helping better position the product. “It was quick,” Watson says of how things progressed. “We already have a product launch planned for Spring 2008.” The SGML grad attributes his business savvy entirely to his MBA. “I could speak the lingo of investors. Also, I am Sarritor’s president, VP of finance, marketing and operations all in one. I can only do this because of my MBA.” Balancing everything is tough, but Watson says his MBA taught him time management. He studied at SGML part-time while working as plant supervisor at a pulp and paper company in Snowflake, Ariz. “I managed by recognizing what was my non-valueadded time – TV, internet surfing, etc. – and removing it. Suddenly you have a ton of free time.” 

Privacy Perspectives & Laws

Privacy and Business

by Dr. Ann Cavoukian

Whether you’re doing business in the United States or Canada, privacy should be treated strategically as a business issue, not a compliance issue. Privacy and the protection of personal information are handled quite differently between the U.S. and Canada. In Canada, laws regulate commercial activities, while in the U.S. privacy is regulated by sector. In Canada, federal and provincial governments oversee compliance. In the U.S., regulatory agencies normally tasked with things like ensuring fair competition and consumer protection, must also protect privacy within their sector. These variations reflect how differently each country views privacy protection. For Americans, protecting privacy often flows from the right to protect life, liberty and the pursuit of happiness. In Canada, the goal is protecting someone’s autonomy, dignity and their ability to control personal information.

privacy is

Also, whereas the U.S. espouses the virtues of small government and being free of government interference, Canada’s constitutional values focus on the government’s responsibility to maintain “peace, order and good government.” Instead of a federal private-sector privacy law, as in Canada, the U.S. legal framework tends to be sectoral with specific laws introduced for specific purposes. Federal laws such as – the Telephone Consumer Protection Act, administered by the FCC, which regulates telemarketing; the GrammLeach-Bliley Act, which regulates financial institutions; and the Family Education Rights and Privacy Act, which applies to all schools receiving federal funding – all touch upon privacy.

good for business.


Dr. Ann Cavoukian

In Canada, a significant milestone was the passage of the Personal Information Protection and Electronic Documents Act (PIPEDA) in 2001. This protects and safeguards the personal information collected, used or disclosed by the private sector in the course of any commercial activity, unless a provincial government passes a law that is “substantially similar.” Only three provinces currently have laws like this – Quebec, British Columbia and Alberta. Consequently, businesses operating in these jurisdictions are exempt from the federal law. These differences flow into the corporate world. In a joint study between my office and the Ponemon Institute, Cross-National Study of Canadian and U.S. Corporate Privacy Practices, we found that Canadian businesses see their privacy practices as a way to customer relations and even have officers and programs devoted to this cause, while for U.S. companies it’s a way to comply with legislation and avoid lawsuits. I often tell Ontario companies that “privacy is good for business” and that “privacy is a business issue, not a compliance issue.” By doing so, businesses can gain a sustainable competitive advantage. This is the central theme of my book, The Privacy Payoff: How Successful Businesses Build Customer Trust. Here, I argue that one might begin with compliance and risk aversion, but ultimately they should use privacy to attract opportunity, customer confidence, trust and loyalty. The media often report on high-profile privacy breaches and, in turn, grand-scale identity theft. Consumers will cease business with companies that are flippant. Treating privacy and data protection seriously will not only retain customers, but minimize a company’s exposure to lawsuits, investigations and bad media attention, while complying with privacy laws and regulations – a true win/win scenario.  Dr. Ann Cavoukian is the Information and Privacy Commissioner of Ontario. For more information, please visit the Commissioner’s website at

business@sgml Fall 2007


...our executive education program is part of the largest public university in the country.

” > GAME PLAN Howard Norman puts together a winning combo for his executive education program


Executive Education Steps Up to the Plate Customized programs to make a bit hit with businesses who want to win big


business@sgml Fall 2007

LIKE A SUCCESSFUL MANAGER in baseball putting together key components for a winning season – hitting, pitching, fielding – Howard Norman, director of the executive education program at Arizona State University’s School of Global Management and Leadership, has a game plan designed to put his team at the top. In buidling SGML’s new Executive Education program, Norman’s winning combo includes building a brand through reputation that separates the School’s executive education program from others. It’s a lineup that features an all-star roster of faculty immersed in the subject and boasting a world of experience gained on an international playing field. It’s a strategy that puts customers first by responding to their specific needs with the rich and diverse resources available in a leading university business school. “The promise of this program and the opportunities we provide our students and clients are endless,” says Norman, who has crafted an executive education model that

includes open enrollment courses, companyspecific courses, and consortium programs for clusters of businesses large and small, local and far-reaching. “We are nimble, global, and quick to respond. “We have tremendous talent on our staff, faculty who are recognized for their groundbreaking research, for the experience and expertise they have earned internationally, and for how they have applied their insights in executive education classrooms.” And, like the veteran scout providing insight into the next day’s opponent, Norman knows the field and the two types of educational development prevalent in the current business environment – individuals focused on the skill sets necessary to advance a career, and businesses bringing people together to achieve organizational objectives. An important component of SGML’s commitment to provide multiple learning experiences to students, the community and the profession, the executive education coursework utilizes the discoveries of faculty and the application of their research to create

Jeff Ra

learning experiences for professional managers. Open enrollment courses include accelerated financial planning, CFP® (Certified Financial Planner) exam review, and wealth management, with additional courses in development. Custom programs are designed through consultation with firms and organizations to identify strategic goals and determine management and leadership solutions designed to help businesses realize their objectives and narrow the disparity between a company’s performance and its goals. “Because we are seeing a greater emphasis from the business sector in the training of management staff, the custom executive education programs we provide are very important,” says the director, who has held leadership positions in continuing and executive education at ASU since 2000. A UCLA alumnus with an MBA, Norman has held similar posts at Texas Tech University, University of Washington, and UCLA’s Anderson School of Management. He is a past board member of the International University Consortium for Executive Education (UNICON). “These customized programs are impactful. They focus on practical applications of

the latest advances in management thinking and research. They are applied in the context of specific organizational objectives. They enable companies to more efficiently and effectively implement strategic initiatives.” Norman credits SGML Dean Gary Waissi, who, before coming to ASU last year, served for seven years as dean of the School of Management at the University of Michigan-Dearborn, for making the executive education offerings reality. “The University of Michigan has one of the top executive education programs anywhere,” says Norman. “Gary saw what a benefit their program was to the university and to the community and so he knew it was an essential component in the SGML strategic plan.. One year later, we have an exec ed program that is already providing a wonderful product to students, businesses and the community.” At ASU, the executive education program piloted by Norman and his team is an allstar, all-world combination of speed, talent, experience, and a winning approach shaped by the resources of its faculty. It’s no wonder the experts are predicting championship seasons ahead. 

er’s n i tt



2008 Tax Planning Tips By Jeff Rattiner, CPA, CFP®, MBA What better time for planning taxes than the looming New Year? Here are five pointers for making 2008 a financially productive year:

1. Claim a Section 179 deduction. Business owners can expense up to $125,000 in new purchases immediately (as opposed to depreciating the assets over their useful life). This lets you increase your expense immediately and lower your overall income tax liability.

2. Beware of kiddie tax issues The kiddie tax age has been raised to 19 or up to age 24 for full time students. Kiddie tax is applied on unearned income (dividends, interest and capital gains) over $1,700. It does not apply to earned income (such as working as Wendy’s, etc.) .

3. Delay taking IRA distributions.

SGML’s AFPP preps financiers for the CFP® exam and more Rick Weaver, a fiduciary officer at JP Morgan’s Scottsdale branch, is one of 27-students enrolled in SGML’s executive education unit’s Accelerated Financial Planning Program. Many students take AFPP to prepare them for the Certified Financial Planner™ examination, a test that financial officers need when handling client’s specific financial needs. “I enrolled at SGML’s AFPP specifically to prepare for this exam. Doing so is part of my job and I knew that SGML would prepare me well.” Since attending the November session, Weaver is delighted with the course. He found the classes well organized, logical but challenging, too. Instructors cover pertinent topics such as solving clients’ financial concerns, property titling, and insurance planning. Future modules look at analyzing a client’s investment parameters and developing a client’s investment portfolio. The best gem he has received so far is the importance of planning up front with a client, guiding them towards their goals while setting realistic expectations. “These tools help me better develop and implement plans with my clients. This is all really applicable to my work,” Weaver says.

Postpone taking IRA distributions until after age 70 ½, if possible. This lets your IRA continue compounding on a taxdeferred basis and avoids immediate income tax liability.

4. Be smart about capital gains. Many people extensively trade with no purpose. One client transacted 80 annual trades with a mere $300 gain! Question each trade. Make long-term investments. Keep emergency monies in liquid accounts.

5. Earning income and turning it into retirement-account dollars. People who earn a profit on their Schedule C (sole proprietor schedule) should establish a SEP or a SIMPLE for those monies. Clients making considerable side money in 2008 can save up to $45,000 in a SEP. Those making less than $9,000 can contribute this into a SIMPLE. Both reduce the taxable base for social security and mean paying less self employment tax. Jeff Rattiner is an SGML AFP instructor and president and CEO of JR Financial Group, Inc. with offices in Denver and Phoenix.

business@sgml Fall 2007


in the News Latest in Press WALL STREET JOURNAL COVERAGE:

‘Brain-brightening’ Team Earns Global Recognition IT ALL STARTED WITH A BRAIN. A brain and a question. Could tweaking it here and there make a subject a better, more visionary leader? The question was asked by Pierre Balthazard, eighth-year management professor in the School of Global Management and Leadership. Since first considering the fascinating prospect, Balthazard and his team, including Glendale neuroscientist Jeffrey Fannin, have created a media flurry with this very research. In September the prestigious Wall Street Journal featured the “brainbrightening” research on the front page of its popular “Marketplace” section. Titled “This is your Brain on the Job,” the feature article by reporter Phred Dvorak explored how neuroscientists are finding that visionary business leaders really do think differently from their less-visionary brethren, liberally citing Balthazard’s research through lengthy interviews with the Canadian professor, Dr. Fannin and ASU Center for Responsible Leadership Director David Waldman. One of the country’s top business magazines, BusinessWeek, also got in on the act, producing a look at brainbrightening and Balthazard’s work. The act went international; more recently when Weekend Today, a 1-million circulation paper in Singapore, reported on the team’s research and future plans. Balthazard is non-plussed but appreciative of the attention. “We go into research not hoping for starry lights and leading headlines,” he says. “But when some attention does result, it’s hard not to feel proud.”


business@sgml Fall 2007

Scottsdale Healthcare Supports ASU New center designed to help incubate ideas and future business leaders EXECUTIVES FROM ARIZONA STATE University’s School of Global Management and Leadership were delighted in November to learn of financial support from Scottsdale Healthcare (SHC), a nonprofit community hospital system. The support will help fund the School’s development of a Center for Productivity, Innovation and Quality, a roundtable and think tank where faculty will work with local businesses to investigate and find solutions to industry-specific problems. Dean Gary Waissi noted the importance of the support. “This will help develop the Center for Productivity, Innovation and Quality, something that will be at the forefront of problem solving and productivity among the business community,” he says. Leading the efforts to develop the center are assistant professor Adegoke Oke and associate professor Mohan Gopalakrishnan. A goal of the center is to create relationships with collegial peers such as Dublin City University Business School in Ireland, Tec de Monterrey in Mexico, Ibmec São Paulo in Brazil, and Wilfrid Laurier University in Canada. The professors are also reaching out to local businesses, and students will be provided opportunities to work with these firms and learn about each industry’s needs.

Healthcare, financial services, manufacturing-focused small businesses, hospitality and retail are only a handful of the industries that stand to benefit from such a center. “We are focusing on operational and tactical issues. So one project outcome might be helping a company gain productivity, reduce cost, improve delivery or even help a company adopt a technological innovation,” Oke says. “What we can offer really runs the gamut.” For additional information about the SGML Center for Productivity, Innovation and Quality, contact 602-543-6200


(from l to r) Srimathy Mohan (SGML), Antonios Printezis (SGML), Todd LaPorte (SHC), Adegoke Oke (SGML), Ellen Ermer (SHC) and Mohan Gopalakrishnan (SGML)


Faculty & Students

Dr. David D. Van Fleet has been elected dean of the Southern Management Association (SMA) Fellows Group, one of the highest honors that can be bestowed on a professional association member. He was first named an SMA Fellow in 1995, a distinction achieved by less than 1% of members, and was deputy dean from 1996-1998. In 1985 Van Fleet was similarly honored when he was recognized as a fellow of the Academy of Management, a distinction achieved by less than 1% of the members of this national organization. He served the academy as deputy dean from 1996-1999.

sgml achievers

Springing For Honors In 2008

Fred Walumbwa, assistant professor of m anagement, has been invited to join the Distinguished Science Advisory Council of the Gallup Organization as a senior scientist. As a senior scientist, he will be among the group of top scholars who advise the Gallup Organization on a range of topics including leadership, management, employee selection and development, pubic opinion research, positive psychology, and research methodology.

Each Spring, SGML holds induction ceremonies for new BGS inductees. Invitations to join BGS will be sent out in March 2008 to those juniors who are among the highest seven percent of their junior class and to seniors who are in the top 10% of the senior class. We would like to again acknowledge and congratulate the Spring 2007 BGS honors roll. JUNIORS Bobby L. Boyd, Sr. Lane Paul Gibson Barbara G. Moehling Elizabeth Anne Secaur SENIORS Martine S. Dimang Candice N. Durham Paul R. Durio Adriana Gonzalez Dustin Alan Jackson Austin Phillip Kupper Allison Leigh Langford Leonard Phillip Muhammad Dijana Music Trudy Lee Paty Carlo D. Seara Jiri George Smerda Leslie Cinthya Soncco MASTER Khaled K. Hassan Todd Joseph Kazmirski Nicole Marie Marguerite Munson


The 2007 Academic Bowl Team: (back row, l to r) Ryan Rogel, Chad Pagonia, Aaron Tingwald (front row, l to r), Jack Doucetter and Gio Briones.

Gone Bowling SGML’s Academic Bowl team meets stiff competition October 10 was a special day for Arizona State University students, not because of exams or socials, but because the date marked the opening competition in ASU’s 2007 Academic Bowl, the second-annual General Electric College Bowl-styled contest. Teams from 16 colleges across ASU’s four campuses competed for the championship title and a hefty $4,500 scholarship for each member of the winning team. The School of Global Management and Leadership once again was well represented in the two-week, multi-round competition, which was eventually won by the College of Liberal Arts and Sciences. Congratulations to the students who took the time out of their rigorous studies to compete.

DOCTORAL Garurank Prasad Saxena FACULTY Dr. Laurel Ann Anderson Dr. Leanne Atwater Dr. Elizabeth Cabrera Dr. Mohan Gopalakrishnan Dr. Deborah McCabe Dr. Simona Mola Dr. Antonios Printezis Dr. Wei David Zhang

business@sgml Fall 2007


> COST TARGETING Dr. Dan Swenson and research teams use a product from the Danish company Lego to prove his theory


I felt very fortunate, both personally and professionally, to have experienced Denmark, its people, and the Danish culture. 14

business@sgml Fall 2007


A Danish

Sabbatical Accounting professor, Dan Swenson, loves all things Danish – except the high-taxes and pricey cars “THEIR TAXES ARE AMONG the highest in the world. But they also have one of the highest standards of living, the lowest crime rate I’ve seen, and an extremely robust economy.” That’s what associate professor of accounting, Dr. Dan Swenson, marvels most about as he looks back upon his six-month sabbatical in Copenhagen. It has been seven years since Swenson began teaching at Arizona State University’s School of Global Management and Leadership, and in February he started his sabbatical. He chose the Copenhagen Business School (CBS), one of the top three in Europe, because of the caliber of the institution, the excellent location, and the generous funding he received from the Nordic Council, a government forum. Once his research proposal was approved by SGML and CBS, he headed off. Swenson enjoyed the coziness of Denmark, a country smaller than the state of Maine. He liked its liberal society and that Danes carefully preserve their environment, historical buildings and artifacts. He found stimulating and lovely cultural differences between the U.S. and Denmark, too. The health care comes completely free, and the bus, metro and trains are punctual, clean and reliable. “Everything seemed to run perfectly,” he says. And unlike spacious Arizona where everyone must drive, in Copenhagen many bicycle instead. “All major streets have dedicated bike lanes, and bike paths crisscross the country side.” Swenson felt so inspired he joined a Danish Cycling Club and even went on several 60kilometer (37 miles) biking trips. “Some of my co-riders were 80-years old. It was terrific.”

Although most Danes he met spoke great English, there were vast differences in campus culture. Many business professors are entrepreneurs and work at research centers funded by private industry. The Danes receive free tuition at all public universities, free books, and a generous monthly living allowance for up to six years. “Many get their master’s—a good thing —and there is an oncampus bar and daily happy hour.” Professors aren’t perturbed by students drinking on campus, but if the professor did so, this would be sacrilege, he laughs. All of this perceived freedom, however, comes at a huge price. Taxes are absurd compared to the U.S. All motorized vehicles have an added 180 percent tax, making a $20,000 Honda Accord cost $56,000. “On the other hand, the streets aren’t congested and the air is clean.” Swenson’s research investigated a cost management tool called target costing. He wondered whether people design products better with a target cost in mind. He tested his theory—that having a cost target and receiving design information early would help a design team excel—by dividing students into four teams.

Team One received the cost target and design information immediately. Team Two was also given a cost target but received staggered design information. Team Three had no cost target but “up front” design information, while Team Four had no cost target with staggered design information. Swenson’s students used a Lego truck as their “product” (Lego is a Danish company), and the professor predicted that Team One (with a cost target and up front design information) would come in first. It did. “My theory is that with no cost target you become complacent.” What surprised him, however, was that Team Four (no cost target and staggered information) would out perform Team Three (no cost target and up front information). “We were surprised that staggering the design information actually benefited this group,” Swenson says. Next, Swenson presents the research in January at the American Accounting Association and will then focus on journal publications. He is thrilled not only by his Copenhagen visit but also the research results. “I felt very fortunate, both personally and professionally, to have experienced Denmark, its people, and the Danish culture,” he says. 

business@sgml Fall 2007



Generous Donors Kristin A. Donaldson Director of External Relations

A Special Thanks... Thank you donors for your generous scholarship support. Because of individuals and organizations such as Sonoran Technologies, we’ve been able to help ASU’s School of Global Management and Leadership students achieve their dreams. Your generous funds go to a very worthy cause and to a great school that is advancing its mission. SGML now has 1,800 enrolled students. We continue adding world-class faculty to our roster and new degree programs dedicated to developing a new generation of globally-oriented, competitive leaders. ASU and SGML have made a long- term commitment to access, excellence and impact. As far as excellence is concerned – that means supplying ASU students and faculty with the tools to promote awardwinning ideas, conduct ground-breaking research and developing important community partnerships. Access… well that’s where scholarships help. Please consider your support to business education. www.asufoundation.or/Global ManagementAlumsGive.

Kristin A. Donaldson


business@sgml Fall 2007

Sonoran Technology offers scholarship to SGML single moms THE DALAI LAMA SAYS THE secret to happiness is giving to others, and Paul Smiley, founder and president of Sonoran Technology and Professional Services, knows and adheres to this. It was this adage, and that his Peoria, Ariz-based management consultant and training company is flourishing, that inspired the company’s recent introduction of a scholarship opportunity available to single moms enrolled in School of Global Management and Leadership degree programs. “When we addressed the kind of company culture we wanted, giving back to the community was part of it,” says Smiley. “We also want to develop local talent. What better way than advocating and supporting education?” Beginning in January 2008, Sonoran Technology will provide the Inspiring Leader Scholarship. The company will give $2,000 annually ($1,000 each for the Spring and Fall semesters) and has committed to funding for three years. The qualifications are standard – the student must be a junior or senior student taking six credit hours in SGML – but there is a special requisite: they must be a single mom. Smiley got the idea to offer the scholarship to single moms through his teaching work at SGML. “Several of my students over the past four years teaching have been single moms working full-time jobs at day and attending school at night.” This deeply impressed Smiley. Similarly, he was inspired by his oldest sister who worked in retail while raising her one child as a single mom and studied fashion merchandizing for six years, and then graduated with her bachelor’s degree. She is now is a senior manager at Bloomingdale’s in Chicago. “We were so proud, and this kind of scholarship celebrates women like her.” To be considered, applicants must write a one-page essay on what inspired them to get a degree at ASU. The essays will be reviewed


Paul Smiley

by Smiley, Peter Ehrenfeld and Natosha McKinnon, all senior staff at Sonoran Technology, who will comb the writing for sentiment like passion, a desire to continue learning and to re-enter the job market. Smiley knows that $2,000 won’t pay all of the bills, but it will help, and he and his colleagues hope the recipient will go on to great things and be an inspiration to other single moms. “We want others to persevere and not give up because of finances.” Smiley chose SGML for the gift because he believes in education and the School’s mission. And although this is the first time Sonoran Technology is offering a scholarship, it won’t be the last, Smiley says. Thanks to the company’s growth, it is poised to help SGML in other ways. 2008 should be a break out year with several bids for government contracts in the pipeline that correlate with degrees offered at SGML. Smiley sees ample job opportunities for SGML graduates down the line, and possibly internships. “Any company that can help should help SGML or their local community college,” Smiley says. “Your business is only as good as the people you hire, so start giving to them.”

SGML Scholarships Al & Lisa Molina Scholarship

Jerry & Vickie Moyes Scholarship

Based on financial need and open to any SGML undergraduate student who is enrolled for at least 12 credit hours and has a GPA of 2.5. A written one-page essay is required and the scholarship is renewable.

Available to a junior or senior student majoring in Accountancy or Global Business. Student must be enrolled in 12 credit hours, have a GPA of 3.0 and reside in the West Valley. Preference will be given to Peoria/Glendale residents. A one-page written essay is required. Scholarship is renewable.

Andy & Patsy Delph Scholarship Based on financial need and open to any SGML undergraduate global business student who is enrolled for at least 15 credit hours and has a GPA of 3.2. Preference will be given to freshmen students. This scholarship is renewable.

APS Scholars Endowment Fund Awarded to any SGML student who is a resident of Arizona and has a financial need. Students must be enrolled for 12 credit hours with a minimum GPA of 3.0. Students are required to write annual update reports to APS. This scholarship is renewable.

Arizona State Credit Union Scholarship Based on financial need and open to any SGML student who is a resident of Arizona. Preference will be given to members of Arizona State Credit Union. Students must be enrolled for 12 credit hours and have a GPA of 2.75.

LifeLock Scholarship Available to a junior or senior majoring in Accountancy or Marketing with a GPA of 3.0.

Louise Nemanich Family Scholarship Available to a junior SGML student with financial need. Student must be enrolled in 12 credit hours and have a GPA of 3.5. Scholarship is renewable.

Phoenix Women's Commission Women's Day Scholarship for Re-Entry Women Awarded to any SGML re-entry female who has been out of high school for three years. Students must have financial need, have a GPA of 2.5, and be a Phoenix/U.S. resident. Two letters of reference are required.

RSM McGladrey Scholarship (Formerly American Express) Awarded to a senior in Accountancy with a GPA of 3.25 who is a Maricopa County resident. Scholarship is renewable.

School of Global Management & Leadership Endowed Scholarship Available to any SGML student with a GPA of 3.0. Scholarship is renewable.

Southwest Gas Endowment Awarded to any SGML student who is a graduate of an Arizona high school. Student must be enrolled for 12 credit hours and have a GPA of 3.0. Scholarship is renewable.

The Todd Thomas Scholarship Available to any SGML junior or senior with financial need. Preference will be given to Hispanic, single mothers. Students must be enrolled for 12 credit hours and have a GPA of 2.7. Scholarship is renewable

The USAA Scholarship Available to any SGML student who is a resident of Arizona/U.S. Student must be enrolled for 9 credit hours and have a GPA of 3.0. Must have financial need and have completed 50 credit hours. A 200-400 word essay is required. Scholarship is renewable.

Seeing is believing Few would realize it, but scholarships remove many obstacles preventing people from reaching their dreams. Often scholarships are a student’s pivotal support. Without it, they could not attend a university. As academic services manager at the School of Global Management and Leadership, I love reading the thank you letters, written by recipients to scholarship sponsors. Reading these, I learn how the scholarships changed the student’s life by giving them opportunities. I see it everyday in the excitement and commitment of our students… and on graduation day! These scholarship sponsors are my heroes. I personally thank them. These gifts make us all stronger. By giving, you are also leaving a legacy.

Ursula Scheren Academic Services Manager

business@sgml Fall 2007


alumni update

Eleanor Strickland

Latest News & People Profiles


Join in the celebration of ASU's 50th anniversary with a special membership in the ASU Alumni Association. In 2008, ASU will celebrate 50 years as a university. To commemorate this significant milestone, we are offering to alumni a very special class of membership in the ASU Alumni Association.

’00 MBA Personal Brief: Title: Network Contract Specialist, Tri West Healthcare Alliance Hometown: Originally from Glasgow, Scotland

As a “Gold Devil” ASU Alumni Association member, you receive:

First job: Editor’s assistant for weekly newspaper publishing firm in Schenectady, NY Best business advice: “Learn to diversify your talents and broaden leadership skills to retain competitive edge in the current business market.” Historical figure you admire: “I admire the imaginative world created by author J.K. Rowling. Her writing skills and ability to develop characters lead to huge international success enjoyed by millions. It’s amazing she created an empire completely through her own hard work and diligence.” What’s the quirkiest thing about your job? “Working with a military program features a unique and very rich history (Marine Corps celebrated 232 years on November 9). Before now I’d never worked in a military environment or anywhere where people must respond without question or hesitation to commands. The military personnel I have met are very honorable and some have sacrificed a great deal for our country; working with this feels different. Also, the communications involve a lot of acronyms, such as AD is Active Duty, MTF is Military Treatment Facility, MOU (‘moo’) is Memorandum of Understanding, PSAEC (‘p-sack’) is Prime Service Area Executive Committee, ROFR (‘row-fer’) is Right of First Refusal.” What do you enjoy most about your job? “I am touched hearing real American heroes, such as Medal of Honor recipient


business@sgml Fall 2007

50th Anniversary “Gold Devil” Life Membership

Q&A Leo Thorsness, speak to TriWest employees. I now better appreciate how fortunate we are living in the United States.” What did you enjoy most about ASU? “The high-caliber professors, their passion for education and fostering better global communication. I felt constantly inspired to achieve more in my personal and professional life.” What advice would you offer current students? “The classroom is only a segment of the learning. Become active in the community and balance life and work well. Be active in the ASU Alumni Association; its annual membership is inexpensive and the networking you gain is special.” How does global business affect your work? “TriWest Healthcare Alliance serves the healthcare needs of the military in 21 western states. Unfortunately, war is a global business and brings the costs in human suffering back to our doorstep. Our

company appreciates the price of freedom and holds our servicemen and women in high regard.” How does your MBA help? “My degree has helped my confidence grow. More doors have opened to me professionally and socially.” What do you do for fun? “Karaoke and singing! I can sing fearlessly before large groups and was first exposed to karaoke after an exam with my ASU Cost Accounting class. I have raised money for the Salvation Army through the Rotary Rubber Band for four years. This group has a considerable history and has been singing upbeat Holiday songs at Phoenix businesses for 44 years.”

• Life membership in the ASU Alumni Association and all the benefits of membership. • An ASU 50th Anniversary “Gold Devil” lapel pin. • Recognition in the 50th Anniversary Commemorative issue of ASU Magazine (February 2008). • A special hardbound copy of the magazine. This limited-time offer is open to all alumni at $650 per individual, or $800 per couple. Existing life members may upgrade to this special class of membership by paying an additional $150.

Join Today! You may also call the ASU Alumni Association at 1-800-ALUMNUS or 480-965-ALUM

Save the Date West MBA Alumni Chapter Golf Tournament Friday, April 25, 2008 Trilogy Golf Club at Vistancia 12575 W. Golf Club Drive Peoria, Arizona 85383

TriWest Healthcare Alliance partners with the Department of Defense to support the health care needs of 2.9 million members of America's military family.

More information coming soon. Questions: or (602) 543-5201

Al um ni P r ofile a n d Up d a t e

Join in the School of Global Management & Leadership Alumni Chapter and enjoy numerous benefits. Membership supports activities and programs that connect alumni to their alma mater and the SGML community. Receive regular communications, member discounts, search for jobs online and participate in chapter events. Recently the SGML Alumni Chapter hosted an ASU football game watching party and coordinated other opportunities for alumni to network and socialize. Look for the chapter’s signature speaker event coming this Spring.

Not a Member? Join or renew your membership with the ASU Alumni Association at: or call 1-800-ALUMNUS or 480-965-ALUM

Justin Blackburn ’04 BS in Global Business Personal Brief: Title: Software Education Consultant for IBM Hometown: Wickenburg, Ariz. First job: I worked as a Hospital Corpsman in the United States Navy doing medical support for Marine and Navy pilots in Yuma. Best advice for students: Network and work with the brightest students. In 10 years we’ll be the West Valley’s business leaders. As officer for the undergraduate SGML Alumni Chapter I see how many SGML alums run businesses in the Valley. Our graduates are amazing.

How has your degree helped you since graduation? Surprisingly, the “touchy feely cultural stuff,” like understanding and working with foreign cultures, is more valuable than stuff I thought I would use daily, like information systems.


Undergraduate Chapter School of Global Management & Leadership Alumni Chapter Campaign code: AA07.ASCN BW Questions: Roger Nelson, Jr. SGML Chapter President

Graduate Chapter School of Global Management and Leadership West MBA Alumni Chapter Campaign code AA07 ASCN CR Questions: Ron Pint, West MBA Chapter President

What did you like best about ASU? I loved the 1996 Rose Bowl. My oldest son Jake was born 36 hours afterward. I love ASU football and athletics. At West campus I loved the smaller classes [40 students as opposed to 500,] night study, the location, and the eclectic people.

Tell us about your patents… I worked for IBM doing outsourcing for American Express and Honeywell. When these companies grew, merged and acquired, they ended up with dozens of redundant, expensive computer data centers that needed consolidating. My two co-inventors and I noticed ways that inventory and applications management information could be stored better and submitted

our ideas to IBM. The Patent Attorneys in Intellectual Property Law researched the existing patents and it turned out ours were new ideas that needed protection. We filed our first patent application together, had more ideas and filed more. We just got the first one patented and the other nine are still pending. How do you stay connected to ASU? I attend every Suns home game and visit monthly. I also serve on the Board of Directors of the SGML Alumni Chapter. If we want Phoenix to be a truly great city, we must support ASU and help build a great university. Tell us something you do for fun: I am a high school football fanatic and travel state wide following my high school team and others. I write about this on my blog and under an alias “Bill Lundbergh” at White Mountain Football, a discussion board. Last Friday


Benefits of Membership

How does global business affect your career? At IBM I am writing a training course specifically for our EMEA (Europe, Middle East, and Africa) software sales folks. The course won’t be taught in the US, or in English. It will be translated into German, French, and Italian and taught exclusively in Europe. Managers at IBM France and IBM Germany direct me. I am challenged by how differently to the US their sales folk are organized and how differently they think. My global business degree prepared me to expect those unique aspects of other economies, but it's great to experience the real thing.

night, everyone introduced me as Bill. No one knows it comes from the character from the movie Office Space. com/2007/08/white_mountain_football.html I also ski in the winters, write on skiing on my website and freelance as a sports writer. The pay hardly covers gas but take something you love and the money follows.

business@sgml Fall 2007



New SGML Leaders

Dr. Curtis Norton Dr. Nusret Cakici

Visiting Professor, Accounting

Professor, Finance Dr. Nusret Cakici joined SGML in Fall 2007. He earned his Ph.D. in Finance from Baruch College (CUNY). Dr. Cakici’s research interests include idiosyncratic risk in asset pricing, and his paper, “The Conditional Beta and the Cross-Section of Expected Returns,” co-authored with Turan Bali and Yi Tang, will soon be published in Financial Management magazine. Another of his works with Bali, titled, “Idiosyncratic Volatility and the CrossSection of Expected Returns,” is scheduled for publication in the Journal of Financial and Quantitative Analysis.


business@sgml Fall 2007

Dr. Avi Carmeli Visiting Associate Professor Dr. Avraham Carmeli is visiting for the 2007-2008 academic year from the BarIlan University Graduate School of Business in Israel. He received his Ph.D. from the University of Haifa, Israel. Dr. Carmeli’s research encompasses strategic management, organization theory and behavior, organizational failures and crisis management, and public management and finance. Forthcoming publications include “The Role of Perceived Organizational Performance in Organizational Identification, Adjustment and Job Performance,” which will appear in the Journal of Management Studies, co-authored by G. Gilat and David Waldman, and “The Influence of Leaders’ and Other Referents’ Normative Expectations on Individual Involvement in Creative Work,” The Leadership Quarterly.

Dr. Curtis Norton is visiting for the 2007-2008 academic year from Northern Illinois University. He received his Ph.D. from ASU and teaches, among other things, financial accounting, financial reporting, and introductory accounting. His recent publications include the second edition of Intermediate Accounting with M. Diamond and D. Pagach, and the fifth edition of Financial Accounting: The Impact on Decision Makers with G. Porter.

Dr. Stephen Rudman Visiting Assistant Professor, Management Dr. Stephen Rudman is visiting for the 2007-2008 academic year from San Francisco State University’s College of Business. He received his Ph.D. from Cambridge University and enjoys researching multinational corporations. His teaching interests include strategic management and he recently published The Multinational Corporation in China: Controlling Interest.

For a more detailed biographic portrait of these and all faculty members, please visit

sgml listings Undergraduate Global Business Programs

Dr. Sally Chung Assistant Professor

Dr. Jianxin “Daniel” Chi Assistant Professor, Finance

Dr. Pierre Balthazard Associate Professor, ISM

Dean’s Office

Dr. Jane Carey Director, Undergraduate Programs & assessment

John Dallmus Senior Lecturer

Dr. Gabriel Gonzalez Assistant Professor, Marketing

Dr. Elizabeth Cabrera Visiting Associate Professor

Dr. Gary Waissi Dean

Ursula Scheren Academic Services Manager

Dr. William Duncan Associate Professor

Dr. Brian Macfie Lecturer, Finance

Dr. Jane Carey Associate Professor, ISM

Dr. Jane Carey Associate Dean

Michael Del Valle Student Support Coordinator

Dr. Cathy Finger Lecturer

Dr. Deborah Brown McCabe Assistant Professor, Marketing

Dr. Avraham Carmeli Visiting Associate Professor

Linda Mullins Director, Administrative Services

Steven Klister Student Support Specialist, Sr.

Dr. Jordan Lowe Professor

Dr. Phil Mizzi Associate Professor, QBA

Dr. Alan Goldman Professor of Practice

Nancy Gomez Administrative Associate

Barbara Muller Senior Lecturer

Dr. Simona Mola Assistant Professor, Finance

Dr. Mohan Gopalakrishnan Associate Professor, OPM

Support Services

Reginald Miles Student Recruitment/Retention Specialist, Sr.

Dr. Curtis Norton Visiting Professor

Dr. Adegoke Oke Assistant Professor, QBA

Kristin Donaldson Director, External Relations

Laura Valadez Student Support Specialist, Sr.

Dr. Marilyn Prosch Associate Professor

Dr. George Olander Lecturer, Finance

Dr. Luiz Mesquita Assistant Professor, Strategic Management

Victoria Ryan Business Operations Manager

Janene Werner Administrative Assistant

Dr. Janet Samuels Assistant Professor

Keith Paulson Lecturer, Marketing

George Acuna Business Manager

Graduate Programs

Dr. Dan Swenson Associate Professor

Dr. Shakil Quayes Assistant Professor, Economics

Dr. Don Vickrey Professor

Dr. Gillian Rice Lecturer, Marketing

Dr. Robert Wood Lecturer

Dr. David Zhang Assistant Professor, Finance

Department of Economics/ Finance/Marketing

Department of Management

Dr. Stephen Rudman Visiting Assistant Professor

Dr. Leanne Atwater Chair and Professor of Management

Dr. David Van Fleet Professor


Dr. Pierre Balthazard Director, Graduate Programs

Howard Norman Director, Executive Education

Paul Smiley Director, Academic Outreach

Michaele Kedanis Operations Coordinator, Executive Education

Doris Fagin Student Services Coordinator, Associate

Randy Mullen Technology Support Analyst, Sr.

Tena Skowronek Administrative Assistant

Patricia Crocker Technology Support Analyst, Associate Alex Moore Technology Support Analyst, Assistant

Department of Accounting

Dr. Joseph Bellizzi Chair and Professor of Marketing

Dr. Bruce Baldwin Chair and Professor Emeritus

Susan Spillett Administrative Assistant

Veronica Mize Administrative Assistant

Dr. Laurel Anderson Associate Professor, Marketing

Dr. Gary Anders Professor, international Business

Dr. Lucy Chen Assistant Professor

Dr. Nusret Cakici Professor, Finance

Dr. Kathy Anders Lecturer

Joan Jankowski Administative Assistant

Dr. Srimathy Mohan Assistant Professor, OPM Dr. Louise Nemanich Assistant Professor, Strategic Management Dr. Suzanne Peterson Assistant Professor Dr. Antonios Printezis Assistant Professor, OPM

Dr. Fred Walumbwa Assistant Professor Dr. David Waldman Professor Director, Center for Responsible Leadership

Dean’s Advisory Council Jeffrey Anderson Partner Ernst & Young LLP Joy Butler Policy Development Group Armando Bras Director, International Trade and Investment Division Arizona Department of Commerce Thomas Burris Solutions Partner Organization National Sales Manager Insight, Inc. Account Team Hewlett-Packard Company Ricardo Cortazar Broker/President Alvarez & Cortazar LLC JP Dahdah President Entrust Arizona Retirement Plan Administration Russell S. Dickey Legal Counsel Verco Manufacturing Executive Director Greater Arizona Christian Community Foundation David Doss President and CEO Arizona State Credit union

Carlos Emmermann Managing Partner Emmermann & Associates, LLC Susan Fickes Community Partner Gary Glandon Executive Vice President Chief People Officer Insight Robert S. Graham, CFM President and CEO RG Capital Mark Haak, CFA Vice President, Portfolio Manager ING Investment Management Co. Kathy I. Haake Manager, Human Resources Salt River Project Lois Halverson Founder Jetstrip, Inc. Don Henninger Publisher The Business Journal

Todd LaPorte Sr. Vice President and CFO Scottsdale Healthcare Billy Malkovich Sr. VP, Sales and Operations Hatten Holdings Valerie Manning Former President and CEO (ret.) Greater Phoenix Chamber of Commerce Aaron Matos Chief Executive Officer and Founder Shawn Maurer Executive Vice President Arizona Core Construction Manny Molina President and CEO Molina Media Group Michael Morano Community Partner Laura Palmer-Noone Former President and CEO (ret.) University of Phoenix

Gilbert Jimenez Former Director (ret.) Arizona Department of Commerce

Lawrence Pike President The Chartwell Group, L.L.C.

Don Keuth President Phoenix Community Alliance

Carol Poore President and CEO Body Positive, Inc.

William L. Putnam Rear Admiral, USN (ret.) Senior Vice President USAA Phoenix Operations Luis E. Ramirez Thomas President Ramírez Advisors Inter-National, LLC Armando G. Roman CPA MBA, Partner Johnson, Harris & Goff, PLLC Kathy Sacks President and CEO Sacks Public Relations Matt Salmon Director of Governmental Affairs Greenberg Traurig Member of U.S. House of Representatives (ret.) Judy Schueler Chief Learning Officer Abrazo Health Care Tom Schoaf Mayor City of Litchfield Park Randy Smith Senior Vice President of Industry Solutions and Custom Training Group (ret.) Universal Technical Institute, Inc.

Peter Spier Vice President The Plaza Companies

Glenn Williamson CEO & Founder Canada Arizona Business Council

Jim Stone Executive Director Swift Charities

Tom Woods, Jr., CPA Woods & Dwyer, P.L.C.

Rusty Swartz (Advisory Council Chair) Chief Operating Officer Viack Corporation

Stephen J. Zabilski Executive Director Society of St. Vincent de Paul

Marilyn Teplitz President MGT Associates, LLC

Lois Zachary President Leadership Development Services

Barbara J. Tripp Senior Vice President Chase Bank Gil Valadez Managing Director Prudential Bill Vandenbosch Advisor to the President and CEO Triwest Healthcare Alliance Sharon Welsh Vice President Aetna Global Benefits Candace Wiest President & CEO West Valley National Bank

Ex-Officio Gary Waissi Dean School of Global Management and Leadership Paul Smiley President Sonoran Technology & Professional Services Director, Academic Outreach School of Global Management & Leadership Kristin Donaldson Director, External Relations School of Global Management & Leadership

Bob Williams The Spur Group

12/07 10M

business@sgml Fall 2007


Business@SGML Fall 07 Issue  
Business@SGML Fall 07 Issue  

Business@SGML Magazine Fall issue.