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ITIL Foundation 2011

Overview ď ąITIL

Foundation is the comprehensive framework, a base on which IT Processes are composed within IT company. ď ąThe

Foundation Certificate in IT Service Management (ITIL Foundation) is a proof that the person possessing the certificate understands the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for Service Management.

Key learning objectives Introduction

to ITIL Concepts, Terminology - Gain a high level overview of ITIL. The

Service Lifecycle - Understand the fundamental ITIL lifecycle stages, processes, functions, roles & responsibilities. Service

Strategy - How to align IT strategy with business goals and expectations. Service

Design - Transform business requirements into strategic solutions. Service

Transition - Manage change, risk, and quality assurance. Service

Operation - Establish day-to-day business operations and customer expectations.

Key learning objectives Continual

Service Improvement - Strategize for overall process and service improvement. Prepares

participants to take and pass the ITIL Foundations Certification examination successfully. Increase

your visibility and become a more valuable member within your organization. Earn

PDUs for maintaining your PMP® Credentials. This

course is packed with stimulating discussions, lots of practical examples, and a reallife case study woven through the course to illustrate the concepts taught. The ITIL Foundations exam can be taken online or paper based and will be organization by CELTEM.

Course outline Day 



Service Management as a Practice and Service Lifecycle 

Generic Concepts and Definitions covering Service Strategy, Service Design and Service Transition 

Key Principles and Models covering Service Strategy, Service Design and Service Transition 

Processes covering Service Strategy, Service Design and Service Transition 

Course outline Day


Generic Concepts and Definitions covering Service Operation and Continual Service Improvement 

Key Principles and Models covering Service Operation and Continual Service Improvement 

Processes covering Service Operation and Continual Service Improvement 



Technology and Architecture


Mock Examination (60 Minutes)

what is Included? 

The ITIL® Foundation exam-prep handbook

ITIL® Foundation simulation tests – 3 sets

ITIL® process model 16

contact hours certificate

ITIL® Foundation Exam from APMG/TUV

Access to our post workshop online

why celtem?  Accredited


SUD  Use

Accredited Trainer and Course Materials in delivery  Accredited

Examination Center (AEC) by APMG, TUV  Trained

more than 10000 professionals in India & Abroad  Training

programs is customized to suit individuals´ unique learning needs  The

first-attempt pass rates for attendees are among the topmost quartile among global training providers

benefits The

training workshop will introduce the concepts of IT Service Management (ITSM) based on the industry standard IT Infrastructure Library and aims to help students leverage ITIL concepts and practices in their daily work, while success in the examination allows them to progress – through the ITIL Service Capability and/or the ITIL Service Lifecycle modules – to achieving their ITIL Service Management Expert accreditation.

target audience Anyone

who requires a basic understanding of the ITIL® Framework and how it may be used to enhance the quality of IT Service Management within an organisation. IT

Professionals that are working within an organisation that has adopted and adapted ITIL® who need to be informed about and thereafter contribute to an ongoing service improvement programme. It

will also benefit:

IT Service Providers

IT Directors and Managers


Business Managers

Service Management Consultants and Contractors 

Business Process Owner

registration details CELTEM Learning provide flexible method for registering for our workshops. If you need more information and having any problem, please contact our customer relationship manager. 1. Online Registration Register online in our website select workshop you wish to enroll and pay using your credit/debit card. 2. Pay through Cheque/DD Check should be in favour of ‘CELTEM Knowledge Solutions Pvt. Ltd.’ send it to: CELTEM Knowledge Solutions Pvt. Ltd. No.4, 15th Cross, 4th Sector, MCHS, HSR Layout, Bangalore - 560 034, India. You have to register online in our website

registration details 3. Online Transfer Transfer fund online to our Bank Account Bank Name: ICICI Bank, HSR Layout Branch, Bangalore A/c No – 035705000395 IFSC Code - ICIC0000357 You have to register online in our website

ITIL foundation Certification and Training  

The IT Infrastructure Library (ITIL) is a set of concepts and techniques for managing information technology (IT) infrastructure, developmen...