16 can be sure that we are always looking to make sure that our guests will have the best experience possible so they come back again and again. On some of our itineraries we even added a 4th port to a 7 day itinerary when we changed it which enhances the guest experience.” Camille and I then talked a bit more about what Norwegian Cruise Line did by redirecting their Norwegian Sky to St. Thomas, not just bringing supplies but also getting over 900+ people evacuated off island (due to the airport being shut down) and back to Miami safely. I mentioned it was a wonderful amazing story, and shared the personal, caring side of Norwegian Cruise Line and their parent company. Camille said, “Yes, thank you. I was very proud of our company and we continue to help through our charity “Hope Starts Here”. And by the way, it wasn’t just humans we rescued. There were dogs, cats and Ferrets as well! No one wanted to leave their beloved pets behind! I know I would never!”
Some additional thoughts After the recent hurricanes’ devastation, we saw some wonderful humanitarian efforts occur, thanks to the travel and cruise industry. And now many of those ports and areas affected are coming back. Letting people know that those areas have gotten through those storms is also another important part of our travel agent DNA – keeping our clients and future clients informed with “gentle” updates, creating and building interest again.
December 2017