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FALL-WINTER 2013 CATALOG of BOOKS


B E S T S E L L E R S FROM A MAC O M

978-0-8144-3253-2

978-0-8144-1546-7

978-0-8144-3177-1

978-0-8144-0163-7

978-0-8144-1403-3

978-0-8144-1348-7

978-0-8144-7364-1

978-0-8144-7282-8

978-0-8144-3191-7

978-0-8144-1775-1

978-0-8144-2015-7

978-0-8144-1538-2

978-0-8144-1783-6

978-0-8144-1748-5

978-0-8144-3212-9

978-0-8144-0162-0

978-0-8144-1762-1

978-0-8144-2030-0

978-0-8144-1342-5

978-0-8144-7201-9


FALL-WINTER 2013 CATALOG of BOOKS New Titles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Backlist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 Title Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37 Author Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31 Sales Representatives, International Distributors, and Amacom Sales Office Contacts . . . . . . . . . . . . . . . .35 Order Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Ordering Information . . . . . . . . . . . . . . . .inside back cover

AMACOM, a division of American Management Association, publishes books on business, management, career growth, current events, technology, personal finance, real estate, and self-help. AMACOM books help readers enhance their personal and professional growth and reach into the future to understand emerging trends and cutting-edge thinking.

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NEW TITLES Lace up your boots, soldier! Welcome to Basic Training in personal finance.

Soldier of Finance Take Charge of Your Money and Invest in Your Future Jeff Rose, CFP® oo much debt? Not enough savings? Stop your whining and get to work. It’s time to become a battle-ready financial warrior, prepared to tackle any money challenge. Modeled on the Soldier’s Handbook, which is issued to all new U.S. Army recruits, Soldier of Finance is a no-nonsense, military-style training manual to overcoming financial obstacles and building lasting wealth. Written by Jeff Rose, a Certified Financial Planner™ and army veteran with extensive combat experience, the book is divided into 14 modules, each section covering an essential element of financial success. You will learn how to: Evaluate your position and commit to change • Target and methodically eliminate debt • Clean up your credit report • Create tactical budgets • Build emergency savings • Invest for the short and long term • Determine an affordable mortgage size, insurance needs, and more.

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Complete with tales from the trenches and useful tools including quizzes, debriefings, and more—Soldier of Finance is the survival guide you need to face down your finances and bring order and prosperity to your life.

SEPTEMBER 2013 • Personal Finance Paperback • 6 x 9 • 224 pages 978-0-8144-3328-7 U.S. $16.00

JEFF ROSE, CFP, (Carbondale, IL) is a Certified Financial Planner™ and an Iraq combat veter-

an. A regular contributor to U.S. News & World Report, MarketWatch, and Equifax.com, he is the author of two popular personal finance blogs, SoldierofFinance.com and the nationally recognized goodfinancialcents.com, which has been featured in Forbes, The Huffington Post, Kiplinger, and The Wall Street Journal.

Suffered a job loss? Learn how to get back on your feet and in the game in no time.

The Job Search Checklist Everything You Need to Know to Get Back to Work After a Layoff Damian Birkel osing your job can be a crushing setback, but the key is to remember the expression: “When one door closes, another one opens.” With the proven tips and tactics featured in The Job Search Checklist, you’ll learn how to turn your loss into opportunity and find another job fast. This indispensable guide covers everything from dealing with the emotional impact of being laid off to rebuilding your professional identity. You’ll get solid advice on: Developing a career plan by taking stock of your experience, abilities, and goals • Crafting an effective résumé and building Internet-friendly documents • Creating a “personal marketing plan” to promote yourself to potential employers • Finding the hidden job market through in-person and online networking

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Downloadable templates, sample cover letters, a range of effective résumé formats, and even job search correspondence will help you customize your efforts. Helpful checklists throughout the book will get you on the right track and keep you there. You’ll also discover valuable strategies for interviewing and negotiating effectively, plus tips on hitting the ground running once you start that new—and better—job.

OCTOBER 2013 • Career Paperback • 6 x 9 • 272 pages 978-0-8144-3291-4 U.S. $16.00

DAMIAN BIRKEL (Winston-Salem, NC) is a certified career counselor and the founder of Profes-

sionals in Transition® Support Group. His job search methodology has been used by more than 5,000 out-of-work professionals to find new employment. His expertise has been featured on Fox News, CNN, NPR, and in USA Today, Fortune, Time, and The Wall Street Journal.

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NEW TITLES

Don’t wait around for your job to disappear . ... Take back your financial future!

The Economy of You Discover Your Inner Entrepreneur and Recession-Proof Your Life Kimberly Palmer he biggest trend in business is the microbusiness! Handcrafted jewelry, artisanal eats, life coaching, app development, you name it—entrepreneurial side ventures are everywhere. Weary of pink-slip anxiety and the endless money squeeze, millions of people are taking the leap. They’re adding to their incomes and creating safety nets in case the ax falls at work. In the process, they’re unlocking their creativity and finding a sense of fulfillment they never dreamed possible.

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Financial columnist Kimberly Palmer illuminates the everyday faces behind this growing movement, starting with her own journey. Recognizing that journalism offers little job security these days—and with a baby to provide for—she decided to develop a series of financial planners. This supplemental business was soon providing a reliable income stream. The Economy of You recounts story after story of people who— like Kimberly—are liberating themselves from financial strain. A deli employee who makes custom cakes at night. An instrument repairman who sells voice-overs on his website. A videographer who started a profitable publishing house on the side. Interwoven in the profiles are concrete guidelines for readers looking to launch rewarding businesses of their own, including:

• National print campaign • Online campaign • Business radio campaign • National syndicated article placement • Coop advertising available

Tips for figuring out the ideal side gig • Ideas for keeping startup costs low • Advice on juggling a fledgling enterprise and a full-time job • Strategies for finding your “tribe” and building a social network • Branding and marketing basics that bring results • When and what to offer for free • And much more

JANUARY 2014 • Career / Entrepreneurship

Companies guarantee nothing but today’s wages. It’s up to YOU to build stability by becoming a money-making engine. It’s empowering, gratifying, and easy to do with The Economy of You.

Hardcover • 6 1/8 x 9 1/4 • 256 pages

KIMBERLY PALMER (Washington, DC) is senior editor and personal fi-

978-0-8144-3273-0

nance columnist for U.S. News & World Report. She writes the popular Alpha Consumer blog and is the author of a series of financial guides, Palmer’s Planners, sold through her Etsy shop.

U.S. $21.95

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NEW TITLES Companies that aren’t selling socially...are selling themselves short.

The Art of Social Selling Finding and Engaging Customers on Twitter, Facebook, LinkedIn, and Other Social Networks Shannon Belew ocial media platforms such as Facebook, Twitter, LinkedIn, and Pinterest are changing the way consumers make purchasing decisions . . . and tapping into these online communities has become a necessary part of any integrated sales strategy. Citing enlightening research and real-world examples, this smart, practical guide presents readers with a detailed methodology for growing sales and expanding their customer base using social media. Readers will learn how to: Use content and conversations to build online relationships that transition to sales • Execute realistic sales strategies for each of the major social media platforms • Spot social media trends that may influence future buying behaviors • Sell online in B2B and B2C environments • Turn social shares (likes, favorites, +1s) into social sales • Set tangible goals • Use online tools and analytics to track social influencers and identify relevant conversations as they are happening

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Complete with a chapter dedicated to capturing mobile sales—a segment poised to explode as the adoption of smartphones and tablets grows—The Art of Social Selling is essential reading for every sales professional.

JANUARY 2014 • Sales Paperback • 6 x 9 • 272 pages 978-0-8144-3332-4 U.S. $19.95

SHANNON BELEW (Huntsville, AL) is a digital marketing advocate and top-selling author of

Starting an Online Business for Dummies, All-in-One. She currently manages the online marketing and lead-generation efforts for a global IP telephony company. Her blog, Online MarketingToGo.com, focuses on topics including social media, social selling, mobile strategies, and content development.

Prepare yourself for a sales breakthough!

The Innovative Sale Unleash Your Creativity for Better Customer Solutions and Extraordinary Results Mark Donnolo hen it comes to strategies, salespeople usually veer toward one of two extremes: operating analytically…or by the seat of their pants. In this groundbreaking book on sales creativity, readers will learn how to integrate the right-brain aptitude for innovation with the left-brain affinity for logic and process. The result is a fresh, dynamic approach that addresses customers’ needs while expanding the salesperson’s entire way of thinking. Packed with real-life examples and powerful principles, The Innovative Sale reveals how to: Define the sales challenge • Question assumptions and look for ways to reframe the problem • Mine unrelated situations for fresh solutions • Get comfortable with feeling lost as you explore new directions • Break some rules and learn to “grow with the flow”

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The Innovative Sale draws on the work of pioneering geniuses in design, architecture, and the arts to help salespeople develop a predictable creative process. With the tools and tips of this game-changing book in hand, they’ll unleash their own unique powers of intuition and innovation, and land more sales than ever before—in ways they never imagined possible.

FEBRUARY 2014 • Sales Hardcover • 6 1/8 x 91/4 • 288 pages 978-0-8144-3347-8 U.S. $25.00

MARK DONNOLO (Atlanta, GA) is a managing partner of SalesGlobe and founder of the Sales-

Globe Forum. He has over 25 years of experience as a leading sales effectiveness consultant with companies such as IBM, Office Depot, LexisNexis, Comcast, KPMG, Iron Mountain, AT&T, and Accenture.

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NEW TITLES

Learn the world’s most powerful selling techniques — from the undisputed master of sales!

Unlimited Sales Success 12 Simple Steps for Selling More Than You Ever Thought Possible

Brian Tracy and Michael Tracy

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f there were a single great “secret” to being an elite sales professional, surely one of the millions of attendees of Brian Tracy’s sales seminars would have spilled the beans by now. There isn’t a secret. But there is a set of consistently successful selling techniques that most companies don’t teach their salespeople, and which most entrepreneurs and independent sales pros think they don’t have time to learn. Based on more than 40 years of selling experience—in virtually all product categories and market conditions, Unlimited Sales Success shows that these proven sales skills are learnable—by anyone. Highlighting practical, time-tested principles including: The psychology of selling: your own mindset is just as important as your customer’s • Personal sales planning and time management: whether you work for yourself or someone else, great planning equals great success • Prospecting power: get more and better appointments • Consultative and relationship selling: position yourself as a partner with the account • Identifying needs accurately: you’ll know how to arouse their interest and overcome objections • Influencing customer behavior: learn what triggers quick buying decisions • Closing the sale: the five best methods ever discovered • And more Unlimited Sales Success is loaded with eye-opening facts and exercises, peppered with stories of great selling techniques in action, and organized into a use-it-now approach that will help you become a top sales professional—starting today. BRIAN TRACY (Solana Beach, CA) is the Chairman and CEO of Brian

Tracy International, a company specializing in the training and development of individuals and organizations. The top sales trainer in the world today, he has trained more people in more industries and more countries than any other sales trainer alive. He is the bestselling author of 55 books that have been translated into 38 languages. MICHAEL TRACY is a top sales professional, in charge of international sales for a high-tech company.

• National print campaign • Online campaign • Coop advertising available

OCTOBER 2013 • Sales Hardcover • 6 1/8 x 9 1/4 • 272 pages 978-0-8144-3324-9 U.S. $22.95 No German or Russian translation rights. No audio rights.

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NEW TITLES Conducting business as usual? You may not be in business for long.

The New Corporate Facts of Life Rethink Your Business to Transform Today’s Challenges into Tomorrow’s Profits Diana Rivenburgh till myopically chasing quarterly profits, producing the same product the same way, issuing directives to increasingly disengaged employees? Too many organizations cling to outdated practices—to their detriment and almost certain demise.

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In today’s unpredictable, interconnected world you cannot rely on the old rules of business to get stellar results. The New Corporate Facts of Life charts a clear path through the obstacles facing all companies—disruptive innovation, economic instability, environmental degradation, increasing stakeholder power, and other global forces— explaining exactly how to transform each challenge into competitive advantage. Based on interviews with over 50 top executives and thought leaders, including CocaCola Enterprises CEO John Brock, Georgia Tech President G.P. “Bud” Peterson, and author Peter Senge, the book recounts how leading-edge companies have begun reshaping strategy, culture, vision, engagement, and leadership to succeed in this brave new world. Change is the only constant in business. Packed with inspiring stories and compelling examples, The New Corporate Facts of Life offers a bird’s-eye view of the shifting landscape and reveals how any organization, large or small, can begin creating a profitable, sustainable future.

NOVEMBER 2013 Business / Management Hardcover • 6 1/8 x 91/4 • 256 pages 978-0-8144-3304-1 U.S. $27.95

DIANA RIVENBURGH (Atlanta, GA) is CEO and President of Strategic Imperatives, Inc., a global

consulting firm that helps clients create sustainable, profitable competitive advantage. Her clients include AkzoNobel, Novo Nordisk, Mandarin Oriental Hotel Group, and Verint.

In a world awash with information, data is the new currency of business.

Data Crush How the Information Tidal Wave Is Driving New Business Opportunities Christopher Surdak he Internet used to be a tool for telling your customers about your business. Now its real value lies in what it tells you about them. Every move your customers make online can be tracked, catalogued, and analyzed to better understand their preferences and predict their future behavior. And with mobile technology like smartphones, customers are online almost every second of every day. The companies that succeed going forward will be those that learn to leverage this torrent of information— without being drowned by it.

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Balancing examples from giants like Amazon, Home Depot, and Ford with newer players like Rovio, Groupon, and scores of niche-market winners, Data Crush examines the forces behind the explosive growth in data and reveals how the most innovative companies are responding to this challenge. The book clarifies the key drivers: the proliferation of “big data” generated by a neverending range of online activities (and the mobility that enables much of it); the seemingly infinite array of digital commerce and entertainment pathways; and the rising growth of Cloud computing. These and other factors combine to create an overwhelming universe of valuable information—all constantly updated in real time with billions of mouse clicks each day. It’s daunting, but with this onslaught of information comes tremendous opportunity—and Data Crush will help you make sense of it all.

FEBRUARY 2014 Business / Computers & Technology Hardcover • 6 1/8 x 91/4 • 288 pages 978-0-8144-3374-4 U.S. $27.95

CHRISTOPHER SURDAK (Redlands, CA) is a recognized expert in collaboration and content man-

agement, information security, regulatory compliance, and Cloud computing with over 20 years of professional experience. He is the senior manager for storage technologies for Accenture.

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NEW TITLES

The timeless teachings of the management master interpreted for today’s business challenges.

The Practical Drucker Applying the Wisdom of the World’s Greatest Management Thinker William A. Cohen

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ew thinkers have had a greater impact on business than Peter Drucker, the inventor of modern management, whose legacy continues to influence leaders around the globe. His keen observations about organizations took the form of deceptively simple truths and astute predictions. Concepts such as decentralization, outsourcing, the rise of the knowledge worker, the role of employees as assets, and a focus on the customer—it was Drucker who first expressed them, sometimes decades before they became accepted wisdom. Although renowned as a thinker and idea generator, the “what” in his teachings was far more prevalent than the “how.” Now, The Practical Drucker mines his vast body of work to pinpoint 40 applicable truths for solving real-world problems. Readers will find surprising insights and clear guidance on how to:

• National print campaign • Online campaign • Coop advertising available

Engage employees and achieve outstanding performance • Remedy destructive office politics • Approach innovation • Ensure follow-through on good ideas by establishing controls • Handle a crisis • Become better decision makers by questioning assumptions • Determine which leadership style to use in which situation • Do more with less • Steer clear of the biggest traps that leaders fall into • Avoid the five deadly marketing sins • And much more In succinct, satisfying chapters, the book distills the practical wisdom from Drucker’s myriad books, essays, articles and his decades of teaching and consulting into a set of fresh, vital lessons that will resonate today and for years to come. WILLIAM A. COHEN, PH.D., (Pasadena, CA) President of the Institute of

Leader Arts and The California Institute of Advanced Management, was Drucker’s first executive Ph.D. graduate. About him, Drucker wrote: “My colleagues on the faculty and I learned at least as much as we could teach him.” He has held executive positions in several companies and served as president of two universities. He is the author of many books, including Heroic Leadership, A Class with Drucker (978-0-8144-1418-7), Drucker on Leadership, and Drucker on Marketing.

NOVEMBER 2013 • Management Hardcover • 6 1/8 x 9 1/4 • 288 pages 978-0-8144-3349-2 U.S. $25.00

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NEW TITLES It’s a brave, new hyper-connected world….

Wiki Management A Revolutionary New Model for a Rapidly Changing and Collaborative World Rod Collins e now live in a “wiki” world where mass collaboration is not only possible—it’s often the best solution. Conventional management thought assumes that command-and-control is the most effective way to organize the efforts of large numbers of people, but rapid change and increasing complexity have rendered that model obsolete. As a result, most managers today lack the skills and knowledge needed to succeed in an age when networks are proving smarter and faster than hierarchies. Designing organizations for mass collaboration demands a new and very different model—wiki management.

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Featuring enlightening examples from forward-thinking companies including Google, Whole Foods, Linux, and Wikipedia, Wiki Management outlines the revolutionary but necessary steps companies must take to: Leverage their collective intelligence • Effectively integrate diverse points of view • Transition leaders from the role of “boss” to that of facilitator • Make “delighting customers” more important than pleasing superiors • Achieve a shared and actionable understanding of the key drivers of business success

NOVEMBER 2013 • Management Hardcover • 6 1/8 x 91/4 • 240 pages 978-0-8144-3308-9 U.S. $25.00

The power of networks is dramatically reshaping both the work we do—and the way we work. This groundbreaking book reveals what it takes to succeed in this fast-paced and exciting business environment. ROD COLLINS (Aurora, CO) is the Director of Innovation at Optimity Advisors, a national man-

agement consulting firm, and a leading expert on the next generation of business management.

Sometimes the answer isn’t simply A or B….

The Power of Thinking Through Paradox How to Uncover Radically Better Solutions Deborah Schroeder-Saulnier hould a company pursue global expansion or mine local opportunities? Take risks in order to grow or protect the current stability? We’re so often faced with apparent paradoxes: continuity and change, conservatism and progressiveness, predictability and chaos. In business, inherent tensions are mistakenly viewed as problems to be resolved once “the right” answer is found. But when we consider only one direction… either A or B…we only see part of the picture. The strongest and most innovative solutions are frequently realized not through “either/or” decision-making, but by pursuing two contrasting options together.

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Taking readers through the same steps she’s used to help Fortune 100 companies like Wells Fargo Advisors and Boeing, author Schroeder-Saulnier reveals a dynamic critical thinking process anyone can use to define the strategic tensions within their organizations, identify the potential of seemingly conflicting options, and develop action steps to maximize the benefits of each. Complete with examples of companies that achieved competitive advantage with this breakthrough strategy, The Power of Thinking Through Paradox helps readers face chronic challenges—and uncover unexpected and infinitely better solutions.

JANUARY 2014 • Management Hardcover • 6 1/8 x 91/4 • 240 pages 978-0-8144-3351-5 U.S. $25.00

DEBORAH SCHROEDER-SAULNIER (St. Louis, MO), a partner at The Clarion Group, has consulted

for leading companies including American Express, Citibank, and Dunkin Donuts. She has a Ph.D. in Management and Mastery in Polarity Thinking.

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NEW TITLES

MORE FROM THE BRIAN TRACY SUCCESS LIBRARY

Time Management

Leadership

Brian Tracy

Brian Tracy

ore than any other practice in your career, your ability to manage time will determine your success or failure. It’s a simple equation. The better you use your time, the more you will accomplish, and the great er your rewards will be.

obody comes into the world a natural leader. But what is it that transforms some people into the kind of magnetic individuals who inspire others to follow?

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This pocket-sized guide reveals 21 proven time management techniques you can use immediately to gain two or more productive hours every day. Featuring the strategies that business expert Brian Tracy has identified as the most effective and that he himself employs, this handy volume reveals how you can: Handle endless interruptions, meetings, emails, and phone calls • Identify your key result areas • Allocate enough time for top priority responsibilities • Batch similar tasks to preserve focus and make the most of each minute • Overcome procrastination • Determine what to delegate and what to eliminate • Utilize Program Evaluation and Review Techniques to work backward from the future . . . and ensure your most important goals are met • And more

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Success expert Brian Tracy has helped thousands of people become exceptional leaders and now, in this concise and powerful book, he reveals how you can: Inspire trust, confidence, and loyalty • Instill a sense of meaning and purpose in your organization • Tap into the motivation and enthusiasm that compels others to commit to your vision • Think strategically —keeping the big picture in mind • Continually focus on the future • Turn adversity into opportunity • Take the right kind of risks • Clearly communicate goals and strategies and gain buy-in • Build winning teams • Elicit extraordinary performance from ordinary people • Cultivate worthwhile relationships and leverage The Law of Reciprocity • Become the person seen as most likely to lead the organization to victory • And more

Filled with Brian Tracy’s trademark wisdom, this book will help you get more done, in less time…and with much less stress.

Great leadership isn’t a mystery. It is a skill that can be learned. Packed with practical, proven methods, this indis pensable little guide will help you unlock your leadership potential.

JANUARY 2014 • Business / Self-Help • HC • 41/ 2 x 61/ 2 • 112 pages 978-0-8144-3343-0 • U.S. $9.95

JANUARY 2014 • Leadership • HC • 41/ 2 x 61/ 2 • 112 pages 978-0-8144-3341-6 • U.S. $9.95

BRIAN TRACY (Solana Beach, CA) is the Chairman and CEO of Brian Tracy International and one of the top business speakers and authorities in the world today. He has consulted for more than 1,000 companies and addressed more than 5,000,000 people in 5,000 talks and seminars throughout the United States and more than 60 countries worldwide. No German or Russian translation rights. No audio rights.

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NEW TITLES Tap into your inner inventor—and turn creative ideas into lucrative products.

Idea to Invention What You Need to Know to Cash In on Your Inspiration Patricia Nolan-Brown ou don’t have to be a mechanical genius to be an inventor. Anyone can invent—a parent wrestling with a baby sling . . . a coach frustrated with slick-soled running shoes . . . an office worker determined to keep the computer cords untangled. Inventing is simply finding clever solutions to everyday challenges.

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JANUARY 2014 Small Business & Entrepreneurship Paperback • 73/8 x 91/4 • 272 pages 978-0-8144-3293-8 U.S. $17.95

Author and inventor Patricia Nolan-Brown has turned common annoyances into ingenious and money-making products. She shares the tricks of her trade in Idea to Invention, a practical guide that helps ordinary people look at their world with the eyes of an inventor. Readers will learn six simple steps to invention—and discover: How they rate on six crucial personality traits • Creativity habits that spark invention • The power of tape-and-paper prototypes to refine their vision • How to navigate the ins and outs of licensing and patenting their product • The pros and cons of finding a licensed manufacturer vs. running a home-based assembly line • How to promote their invention—from perfecting the pitch and finding store buyers to trade-show shortcuts and strategies for creating buzz online • Product enhancements that add years to shelf life From initial concept to thriving business, this handy guide simplifies the invention process and gives creative thinkers the competitive edge they need to achieve success. PATRICIA NOLAN-BROWN (Wakefield, MA), popular motivational speaker, consultant, and noted

inventor of the original rear-facing carseat mirror, has sold millions of products, and has built businesses around numerous patents and trademarks.

Who doesn’t want to be more productive?

The Secret to Peak Productivity A Simple Guide to Reaching Your Personal Best Tamara Myles n this constantly-connected, do-more-with-less world, being able to increase your productivity is a real advantage. Certified Professional Organizer (CPO®) and productivity expert Tamara Myles has developed a simple model—the Productivity Pyramid—which provides an actionable framework for anyone to achieve better results. Based on a sequence of steps leading to peak performance, the author’s easily adaptable system consists of five levels: Physical Organization: from decluttering to filing—fool-proof strategies for handling incoming papers and ensuring information remains accessible • Electronic Organization: from dealing with email to electronic file management options such as cloud computing • Time Management: mastering the three P’s—Plan, Prioritize, and Perform • Activity-Goal Alignment: breaking objectives into specific, relevant, and measurable daily tasks • Possibility: identifying new life and business goals that will help you reach your greatest potential

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FEBRUARY 2014 • Business / Self-Help Paperback • 6 x 9 • 224 pages 978-0-8144-3385-0 U.S. $16.00 No Portuguese translation rights.

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Since no single solution will work for everyone, The Secret to Peak Productivity helps you tailor your own personal plan. First, a quick assessment determines your strengths and weaknesses and pinpoints where to focus for immediate results. Then, as you reach each productivity level, you will find a range of potential strategies—allowing you to choose the ones that are right for you for truly remarkable results. TAMARA MYLES (North Easton, MA) is a Certified Professional Organizer (CPO®) and pro-

ductivity consultant for individuals and corporate clients.


NEW TITLES Here’s what the interviewer REALLY wants to hear.

Powerful Phrases for Successful Interviews Over 400 Ready-to-Use Words and Phrases That Will Get You the Job You Want Tony Beshara • Foreword by Dr. Phil McGraw he job market is awash with qualified applicants. Yet employers rarely select based solely on merit. Instead, most hiring decisions are gut-level evaluations made in the first few minutes of an interview. What people say determines who lands a job and who does not.

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Hiring expert Tony Beshara knows the words that trigger “yes” in the minds of employers—and in his handy new book, he arms candidates with hundreds of ready-touse responses to even the toughest interview questions. Covering entry-level to executive positions and encompassing all industries, this quick-reference guide propels job seekers through every stage of the process. Readers learn power phrases to: Get their foot in the door • Clearly communicate their skills, strengths, and experience—and why they would be a perfect fit • Make a great impression at the crucial opening and close • Score high on the likability factor • Dispel lingering concerns about work history • Give follow-up emails real impact • Negotiate a strong job offer • And more After all, when it’s time to choose between a candidate who is perfect on paper and one who is persuasive in person, there’s no contest. Powerful Phrases for Successful Interviews gives you the right words to make the difference every time. TONY BESHARA (Dallas, TX) is owner and president of Babich & Associates, the oldest place-

FEBRUARY 2014 • Career Paperback • 6 x 9 • 240 pages 978-0-8144-3354-6 U.S. $10.95

ment firm in Texas. He is the author of The Job Search Solution (978-0-8144-1799-7), Acing the Interview (978-0-8144-0161-3), and Unbeatable Résumés (978-0-81441762-1).

Words to tame even the most troublesome co-workers.

Powerful Phrases for Dealing with Difficult People Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities Renée Evenson ncompetent, lazy, spotlight-hogging, whiny, backstabbing, avoidant—there’s no end to the personality challenges that impede workplace relationships. But interacting effectively with employees, colleagues, and bosses is essential for success.

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With Powerful Phrases for Dealing with Difficult People, anyone can confront problems head-on, before they fester and spread. Practical and easy to use, the book helps you identify button-pushing situations and deploy simple phrases to regain control and resolve conflicts—no matter who you’re dealing with. Helpful features include: Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each • Nonverbal communication skills to back up your words • Sample dialogues that demonstrate how phrasing improves interactions • A five-step process for moving from conflict to resolution • “Why This Works” sections that provide detailed explanations Like it or not, the bulk of our waking hours are spent with people at work. This book’s pithy, powerful communication tips will make those hours far more harmonious and productive. RENÉE EVENSON (Saint Simons Island, GA) is a small-business consultant specializing in work-

place communication and conflict resolution strategies. She is the author of several books, including Powerful Phrases for Effective Customer Service (978-0-8144-2032-4) and Customer Service Training 101 (978-0-8144-1641-9).

OCTOBER 2013 • Business / Self-Help Paperback • 6 x 9 • 240 pages 978-0-8144-3298-3 U.S. $10.95

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NEW TITLES Turn your organization into a star-making machine.

The Star Factor Discover What Your Top Performers Do Differently— and Inspire a New Level of Greatness in All William Seidman and Richard Grbavac n every company, a select few produce more, sell more, and deliver better results. These stellar performers consistently outshine their peers—and achieve more than most would believe possible. If only these people could be cloned! The Star Factor delivers the next best thing: a unique system for unlocking their wisdom, transforming that knowledge into actionable steps, and helping other employees internalize these new attitudes and behaviors, bringing much-needed change to the whole organization.

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The book’s proven Affirmative Leadership methodology has produced astonishing results for companies in a range of industries: The world’s largest semiconductor manufacturer doubled its accuracy rate for inventory management forecasting; and a top fast food chain dramatically reduced its employee turnover.

DECEMBER 2013 • Management Hardcover • 6 1/8 x 91/4 • 240 pages 978-0-8144-3320-1 U.S. $25.00

Supported by recent breakthroughs in neuroscience, including research on motivation, learning, and achievement, The Star Factor presents a sustainable, people-centered system to build a culture of greatness that starts with the stars and spreads to every corner and every level of the organization. WILLIAM SEIDMAN (Lake Oswego, OR) is a recognized expert on the subject of executive deci-

sion making and performance improvement, and co-founder, CEO, and president of Cerebyte, a consultancy focused on increasing organizational performance. RICHARD GRBAVAC (Portland, OR) joined Cerebyte in 2002, bringing 27 years of experience in sales, product development, organizational development, and consulting.

Real-world solutions to take any fundraising program from good to great.

The Nonprofit Fundraising Solution Powerful Revenue Strategies to Take You to the Next Level Laurence A. Pagnoni with Michael Solomon he nonprofit sector is facing major fundraising challenges. Government cutbacks, shrinking endowments, and business belt-tightening mean revenue shortfalls that could prevent organizations from fulfilling their missions. To survive and ultimately thrive, a nonprofit needs forceful revenue strategies and an organizational culture that champions them.

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Bridging the gap between theory and practical methods, The Nonprofit Fundraising Solution shows readers how to: Ensure that executive leadership and board dynamics fully support fundraising initiatives • Build a broad constituency of donors aligned to the mission • Determine the right level of funding diversification • Use tactics such as challenge drives, stretch gifts, and corporate matching; parlor gatherings; leadership councils; yearend drives; corporate partnerships; and major campaigns to power revenue, increase access to wealthy donors, and raise their community profile • Proactively encourage planned giving • Avoid revenue plateaus OCTOBER 2013 • Nonprofit Paperback • 6 x 9 • 240 pages 978-0-8144-3296-9 U.S. $19.95 North American distribution rights only.

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Full of real-life stories and “casebooks” of the strategies-in-action, this book reveals how any nonprofit can implement advanced fundraising methods and secure the funds they need to excel. LAURENCE A. PAGNONI (New York, NY) has spent 25 years in the nonprofit sector as a fundrais-

ing consultant and the executive director of three nonprofit organizations. He is chairman of LAPA Fundraising and the author of INFO, a popular blog about cutting-edge nonprofit fundraising.


NEW TITLES Business is changing—and leaders must change along with it.

Leadership 2030 The Six Megatrends You Need to Understand to Lead Your Company into the Future Georg Vielmetter and Yvonne Sell he tumultuous changes of the past decade, including China’s economic rise and the financial meltdown, were just the beginning. The next cataclysmic wave is surging relentlessly ahead, demanding leaders who can steer their companies through complexity and change.

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Drawn from original research conducted jointly with foresight company Z-Punkt and further analyzed by Hay Group, Leadership 2030 uncovers six megatrends that will dramatically impact organizations’ markets, cultures, systems, and processes: 1. Globalization 2.0: Asia dominates the global economy. 2. Climate change: Sustainability becomes imperative. 3. Individualism: Freedom of choice erodes loyalty. 4. Digitization: Boundaries blur between private and working lives. 5. Demographic changes: Aging populations intensify the talent war. 6. Converging technologies: The sharpest tech shift in history is around the corner. Research findings and case studies provide compelling evidence of each megatrend and highlight the skills, capabilities, and attitudes leaders must cultivate, such as adaptability, collaboration, cultural sensitivity, strategic thinking, and more. In the rush to produce quarterly profits in chaotic conditions, the longer view is often obscured. This forward-thinking book helps businesses everywhere prepare for the seismic changes on the horizon.

JANUARY 2014 • Leadership Hardcover • 6 1/8 x 91/4 • 240 pages 978-0-8144-3275-4 U.S. $27.95

GEORG VIELMETTER (Berlin) is regional director, Leadership and Talent–Europe, for Hay Group. YVONNE SELL (London) is director, Leadership and Talent–UK & Ireland, for Hay Group.

The key to leadership communication excellence!

The Leader’s Guide to Speaking with Presence How to Project Confidence, Conviction, and Authority John Baldoni leader’s most important job is to communicate. Every day, whether in a meeting or a presentation, a water-cooler conversation or a formal speech, his or her ability to craft and deliver a clear message, one the audience will believe, is the tipping point between forgettable and transformational. The Leader’s Guide to Speaking with Presence is a concise tool kit containing more than 100 practical tips for creating and communicating meaningful messages with presence and authority. Readers will discover how to: Present their ideas clearly and provide context • Radiate confidence and put the audience at ease • Refine their delivery • Use stories to inform, involve, and inspire • Leverage the energy of any room • Convey optimism tempered with reality to gain buy-in • Turn PowerPoint presentations into performances • And more

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To be truly effective, a leader’s words need to ring true, and his or her delivery needs to be authentic. This handy little guide helps readers achieve the kind of genuine presence that leads to lasting trust and quantifiable influence. JOHN BALDONI, president of Baldoni Consulting LLC, is an internationally recognized execu-

tive coach, speaker, and author of a dozen leadership books. In 2013, Global Gurus International ranked John No. 14 on its list of the world’s top 30 leadership experts. John has written over 400 columns for the online sites of Harvard Business Review, Forbes and FastCompany.

NOVEMBER 2013 Leadership / Business Communication Paperback • 6 x 9 • 80 pages 978-0-8144-3379-9 U.S. $6.95

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NEW TITLES Great managers know how to get things done.

Managing for Execution The Art of Getting Results from Others Todd Nielsen s a manager you may excel at organizing resources, resolving issues, or communicating with your staff, but if you and your team fail to execute—nothing else matters. To harness the collective power of your people and consistently achieve the goals you’ve set out to accomplish, you need to spend more time focusing on execution activities and less on managing the day-to-day chaos that only sustains the status quo. Filled with proven strategies, this eye-opening book shows you how to: Create a culture of execution in which every individual is actively engaged in working toward specific objectives • Tweak small behaviors to create a greater propensity to produce results • Plan for execution and establish the structures that support superior performance • Identify and overcome roadblocks within teams, departments, and the organization • Measure and track progress to drive outcome-oriented behavior • And more.

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FEBRUARY 2014 • Management Hardcover • 6 1/8 x 91/4 • 256 pages 978-0-8144-3359-1 U.S. $27.95

Complete with stories, examples, and a step-by-step formula for overcoming the kind of “Big Hairy Annoying Problem” that throws a wrench into the best-laid plans— Managing for Execution gives you the tools you need to aim higher and accomplish more than you ever thought possible. TODD NIELSEN has been has been a business executive in the IT and Telecommunications

industries for over 15 years. The author of popular leadership blog, ToddNielsen. com, he has been named one of the Top 10 leadership experts to follow on Twitter.

What separates market leaders from the pack? The answer is alignment.

True Alignment Linking Company Culture with Customer Needs for Extraordinary Results Edgar Papke lignment is the single most critical business challenge for any organization and its leaders. Without it, inefficiency, conflict, and disengagement will cripple your ability to provide value to your customers.

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Companies live or die based on their ability to communicate and deliver on the promise their brand makes to its customers. To do this effectively, leaders need to clearly define the vision and strategies that support that brand intention and ensure these are manifested in the roles, expectations, and goals of each and every member of the organization. A blueprint for businesses of all types and sizes, True Alignment reveals how to: Decipher customer expectations • Define the brand as a solution to the customer’s needs • Turn the unique selling proposition into the mission • Create a company culture where everyone is aligned to this vision—and responsible for living the brand promise • And more DECEMBER 2013 • Management Hardcover • 6 1/8 x 91/4 • 240 pages 978-0-8144-3336-2 U.S. $29.95

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Whether you’re a manager, a business owner, an executive, or CEO, True Alignment is an essential resource that will help you compete and succeed in today’s complex and rapidly changing business environment. EDGAR PAPKE (Louisville, CO) is an award-winning speaker, author, facilitator, and executive

coach. He has received worldwide recognition for The Business Code™, providing a unique approach to organizational alignment, change, and performance.


NEW TITLES A brand-new edition of the indispensable project management guide!

The Project Management Tool Kit Third Edition 100 Tips and Techniques for Getting the Job Done Right Tom Kendrick, PMP oday’s projects are more challenging than ever—and project managers need all the help they can get to succeed amid shifting priorities, budget cuts, interruptions, and other obstacles. Now in its third edition, The Project Management Tool Kit is a must-have strategic partner, filled with step-by-step guidance that will enable managers to get complex projects completed on time and on budget. Extensively updated and revised to reflect the latest changes to A Guide to the Project Management Body of Knowledge (PMBOK® Guide), this results-oriented resource offers 100 powerful, practical tips and techniques in areas including: Scope planning • Schedule development and adjustment • Cost estimating and control • Communications • Defining and using project metrics • Decision making and problem solving • Motivation and leadership • Stakeholder engagement and expectation management • Risk identification and monitoring • Software and technical tools • And much more

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Complete with checklists, charts, examples, and tools for easy implementation, this handy guide will help project professionals tackle any challenge that comes their way. TOM KENDRICK, PMP, (San Carlos, CA) is a program director for UC Berkeley Extension. His

experience includes almost four decades of directing projects for Hewlett-Packard, General Electric, DuPont, and Visa, Inc. He is the author of Results Without Authority (978-08144-1781-2) and Identifying and Managing Project Risk (978-0-8144-1340-1).

DECEMBER 2013 • Project Management Paperback • 6 x 9 • 288 pages Previous Edition: 978-0-8144-1476-7 978-0-8144-3345-4 U.S. $19.95

Lead your projects from powerful start to successful finish every time.

Performance-Based Project Management® Increasing the Probability of Project Success Glen B. Alleman rojects fail to meet goals for many reasons: poor time and budget performance, failure to deal with complexity, uncontrolled changes in scope… Even the most experienced project managers can be caught off guard. Performance-Based Project Management shows readers how they can increase the probability of project success, detailing a straightforward plan for avoiding surprises, forecasting performance, identifying risk, and taking corrective action when needed.

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Based on the “Five Immutable Principles of Project Success,” this book shows project leaders how to assess the business capabilities needed for a project; plan and schedule the work; determine the resources required; identify and manage risks to success; and measure performance in units meaningful to decision makers. Project managers will learn the core practices for each principle, as well as associated processes, so that they can lay the foundation for project success from the start. They’ll discover how each process produces “artifacts,” which provide feedback as to whether everything is going well—and if not, when and how it will be fixed. Each practice is illustrated through examples and tailored for different levels of complexity and risk to help project managers ensure that project aren’t just done—they’re done right. GLEN B. ALLEMAN, PMP-RMP (Longmont, CO) has over 30 years of experience as a program

FEBRUARY 2014 • Project Management Hardcover • 6 1/8 x 91/4 • 256 pages 978-0-8144-3330-0 U.S. $27.95

manager and performance management consultant in the aerospace, defense, and enterprise information technology fields. He is the author of the popular project management blog, Herding Cats.

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SELECTED BACKLIST It Factor, The

BUSINESS SELF-HELP 11 Laws of Likability, The Relationship Networking . . . Because People Do Business with People They Like Michelle Tillis Lederman 978-0-8144-1637-2 / PB / $16.95

Smarts

Be the One People Like, Listen to, and Remember Mark Wiskup

Are We Hardwired for Success? Chuck Martin, Peg Dawson and Richard Guare

978-0-8144-7437-2 / PB / $14.95

978-0-8144-0906-0 / HC / $21.95

Joy of Retirement, The Finding Happiness, Freedom, and the Life You’ve Always Wanted David C. Borchard and Patricia A. Donohoe 978-0-8144-8056-4 / PB / $16.95

SUCCESS UNDER STRESS Powerful Tools for Staying Calm, Confident, and Productive When the Pressure’s On Sharon Melnick 978-0-8144-3212-9 / PB / $17.95

Crunch Point

Laws of Charisma, The

The Secret to Succeeding When It Matters Most Brian Tracy

How to Captivate, Inspire, and Influence for Maximum Success Kurt W. Mortensen

978-0-8144-7371-9 / HC / $17.95

978-0-8144-1591-7 / HC / $21.95

Disagreements, Disputes, and All-Out War Three Simple Steps for Dealing with Any Kind of Conflict Gini Graham Scott

Managing Brand You 7 Steps to Creating Your Most Successful Self Jerry S. Wilson and Ira Blumenthal 978-0-8144-1068-4 / HC / $21.95

978-0-8144-8063-2 / PB / $15.00

More Time for You EQ Difference, The A Powerful Plan for Putting Emotional Intelligence to Work Adele B. Lynn

A Powerful System to Organize Your Work and Get Things Done Rosemary Tator and Alesia Latson 978-0-8144-1647-1 / PB / $18.95

978-0-8144-0844-5 / PB / $16.00

Operation Excellence Etiquette Edge, The The Unspoken Rules for Business Success Beverly Langford 978-0-8144-7242-2 / PB / $14.95

Face It Recognizing and Conquering the Hidden Fear That Drives All Conflict at Work Art Horn 978-0-8144-0835-3 / HC / $21.95

Succeeding in Business and Life — the U.S. Military Way Mark Bender 978-0-8144-0822-3 / HC / $24.95

PEOPLE STYLES AT WORK... AND BEYOND

978-0-8144-7278-1 / PB / $15.00

Goal Setting How to Create an Action Plan and Achieve Your Goals SECOND EDITION Michael S. Dobson and Susan B. Wilson 978-0-8144-0169-9 / PB / $12.00

Increase Your Influence at Work Richard A. Luecke and Perry McIntosh 978-0-8144-1601-3 / PB / $14.00

978-0-8144-7205-7 / PB / $15.00

Time Power A Proven System for Getting More Done in Less Time Than You Ever Thought Possible Brian Tracy 978-0-8144-7470-9 / PB / $16.00

Time Trap, The The Classic Book on Time Management FOURTH EDITION Alec Mackenzie and Pat Nickerson 978-0-8144-1338-8 / PB / $18.95

BUSINESS STRATEGY Corporate Agility A Revolutionary New Model for Competing in a Flat World Charles Grantham, Jim Ware and Cory Williamson

978-0-8144-1342-5 / PB / $19.95

978-0-8144-0911-4 / HC / $29.95

Power of a Positive Attitude, The Discovering the Key to Success Roger Fritz 978-0-8144-1013-4 / HC / $15.00

POWER OF PRESENCE, THE Unlock Your Potential to Influence and Engage Others Kristi Hedges 978-0-8144-1773-7 / HC / $22.00

Real-World Time Management SECOND EDITION Roy Alexander and Michael S. Dobson 978-0-8144-0170-5 / PB / $12.00

Reinvention How to Make the Rest of Your Life the Best of Your Life Brian Tracy 978-0-8144-1346-3 / HC / $21.95

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Dealing with Whiners, Back-Stabbers, Know-It-Alls, and Other Difficult People Gini Graham Scott

Making Bad Relationships Good and Good Relationships Better SECOND EDITION Robert Bolton and Dorothy Grover Bolton

Focal Point A Proven System to Simplify Your Life, Double Your Productivity, and Achieve All Your Goals Brian Tracy

Survival Guide for Working with Humans, A

Fundamentals of Enterprise Risk Management How Top Companies Assess Risk, Manage Exposure, and Seize Opportunity John J. Hampton 978-0-8144-1492-7 / HC / $79.95

Outsourcing for Radical Change A Bold Approach to Enterprise Transformation Jane C. Linder 978-0-8144-7218-7 / HC / $35.00

Shaping the Future A Dynamic Process for Creating and AchievingYour Company’s Strategic Vision William P. Belgard and Steven R. Rayner 978-0-8144-0777-6 / HC / $27.95


SELECTED BACKLIST How to Make It Big as a Consultant

CAREER

FOURTH EDITION William A. Cohen

201 Knockout Answers to Tough Interview Questions

978-0-8144-1032-5 / PB / $18.95

The Ultimate Guide to Handling the New Competency-Based Interview Style Linda Matias 978-0-8144-1500-9 / PB / $13.95

ACING THE INTERVIEW How to Ask and Answer the Questions That Will Get You the Job Tony Beshara 978-0-8144-0161-3 / PB / $16.95

ADMINISTRATIVE ASSISTANT’S AND SECRETARY’S HANDBOOK FOURTH EDITION James Stroman, Kevin Wilson and Jennifer Wauson 978-0-8144-1760-7 / HC / $34.95

Black Faces in White Places

An Inside Look at What Employers Really Want Andrea Kay

978-0-8144-2020-1 / PB / $15.95

978-0-8144-3221-1 / PB / $16.00

Image of Success, The Make a Great Impression and Land the Job You Want Lizandra Vega 978-0-8144-1454-5 / PB / $16.95

Insider’s Guide to Building a Successful Consulting Practice, An Bruce L. Katcher and Adam Snyder 978-0-8144-1436-1 / PB / $18.95

JOB SEARCH SOLUTION, THE

978-0-8144-1680-8 / HC / $24.95

978-0-8144-1799-7 / PB / $16.95

978-0-8144-1051-6 / PB / $15.00

CAREER MATCH Connecting Who You Are with What You’ll Love to Do Shoya Zichy and Ann Bidou 978-0-8144-7364-1 / PB / $15.00

Cracking the New Job Market The 7 Rules for Getting Hired in Any Economy R. William Holland 978-0-8144-1734-8 / PB / $17.95

Elements of Resume Style, The Essential Rules and Eye-Opening Advice for Writing Resumes and Cover Letters That Work Scott Bennett 978-0-8144-7280-4 / PB / $9.95

FBI Career Guide, The Inside Information on Getting Chosen for and Succeeding in One of the Toughest, Most Prestigious Jobs in the World Joseph W. Koletar

Make Your Contacts Count Networking Know-How for Business and Career Success SECOND EDITION Anne Baber and Lynne Waymon

Your Complete Guide to Opportunities, Internships, Resumes and Cover Letters, Networking, Interviews, Salaries, Promotions, and More! SECOND EDITION Lily Madeleine Whiteman

UNBEATABLE RESUMES America’s Top Recruiter Reveals What REALLY Gets You Hired Tony Beshara 978-0-8144-1762-1 / PB / $16.95

WHO SAYS IT’S A MAN’S WORLD The Girls’ Guide to Corporate Domination Emily Bennington 978-0-8144-3187-0 / HC / $21.95

Work Your Strengths A Scientific Process to Identify Your Skills and Match Them to the Best Career for You Chuck Martin, Richard Guare and Peg Dawson 978-0-8144-1407-1 / HC / $21.95

Writing for Quick Cash Turn Your Way with Words into Real Money Loriann Hoff Oberlin 978-0-8144-7199-9 / PB / $14.95

978-0-8144-7402-0 / PB / $14.95

Make Your Own Rules A Renegade Guide to Unconventional Success Wayne Rogers 978-0-8144-1657-0 / HC / $23.00

Managing Up 59 Ways to Build a Career-Advancing Relationship with Your Boss Michael S. Dobson and Deborah Singer Dobson 978-0-8144-7042-8 / PB / $17.95

Managing Your Government Career Success Strategies That Work Stewart Liff 978-0-8144-1099-8 / PB / $19.95

Personality Power Discover Your Unique Profile—and Unlock Your Potential for Breakthrough Success Shoya Zichy 978-0-8144-2123-9 / PB / $16.95

978-0-8144-7317-7 / PB / $15.00

HOW TO LAND A TOP-PAYING FEDERAL JOB

This Is How to Get Your Next Job

7 Steps to Creating Your Ideal Career After College Pete Leibman

The Ultimate System for Finding a Great Job Now! SECOND EDITION Tony Beshara

Eight Simple Rules for Finding Work You Love Maureen Anderson

Inside the Women’s Power Circles that Are Changing the Face of Business Pamela Ryckman 978-0-8144-3253-2 / HC / $22.95

I Got My Dream Job and So Can You

10 Game-Changing Strategies to Achieve Success and Find Greatness Randal Pinkett, Jeffrey Robinson and Philana Patterson

Career Clinic, The

Stiletto Network

Portable Mentor, The Your Anywhere, Anytime Career Coach and Problem Solver Cy Charney

COMMUNICATION AMA Handbook of Business Documents, The Guidelines and Sample Documents That Make Business Writing Easy Kevin Wilson and Jennifer Wauson 978-0-8144-1769-0 / PB / $19.95

AMA Handbook of Business Letters FOURTH EDITION Jeffrey L. Seglin and Edward Coleman 978-0-8144-2012-6 / HC / $29.95

AMA Handbook of Business Writing, The The Ultimate Guide to Style, Grammar, Punctuation, Usage, Construction, and Formatting Kevin Wilson and Jennifer Wauson 978-0-8144-1589-4 / HC / $34.95

How to Tell Anyone Anything Breakthrough Techniques for Handling Difficult Conversations at Work Richard S. Gallagher 978-0-8144-1015-8 / PB / $14.95

978-0-8144-7212-5 / PB / $18.95

978-0-8144-2022-5 / PB / $24.95

TITLES IN RED ARE OUR BESTSELLERS

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SELECTED BACKLIST How to Write Fast Under Pressure Philip Vassallo 978-0-8144-1485-9 / PB / $18.95

JUST LISTEN Discover the Secret to Getting Through to Absolutely Anyone Mark Goulston 978-0-8144-1403-3 / HC / $24.95

Language of Success, The Tom Sant 978-0-8144-7473-0 / PB / $15.00

LEAD WITH A STORY A Guide to Crafting Business Narratives That Captivate, Convince, and Inspire Paul Smith 978-0-8144-2030-0 / HC / $24.95

Looks

COMPUTERS, NETWORKING AND I.T. Blissful Data Wisdom and Strategies for Providing Data That’s Meaningful, Useful, and Accessible for All Employees Margaret Y. Chu 978-0-8144-0780-6 / HC / $27.95

Corporate Portals Revolutionizing Information Access to Increase Productivity and Drive the Bottom Line Heidi Collins 978-0-8144-0593-2 / HC / $29.95

Lost Art of the Great Speech, The How to Write One—How to Deliver It Richard Dowis 978-0-8144-7054-1 / PB / $14.95

Persuasive Business Proposals Writing to Win More Customers, Clients, and Contracts THIRD EDITION Tom Sant 978-0-8144-1785-0 / PB / $19.95

Powerful Proposals How to Give Your Business the Winning Edge Terry R. Bacon and David G. Pugh 978-0-8144-7232-3 / HC / $24.95

Punctuation at Work Simple Principles for Achieving Clarity and Good Style Richard Lauchman 978-0-8144-1494-1 / PB / $13.95

REAL INFLUENCE Persuade Without Pushing and Gain Without Giving In Mark Goulston and Dr. John Ullmen

Enterprise Knowledge Portals Next Generation Portal Solutions for Dynamic Information Access, Better Decision Making, and Maximum Results Heidi Collins 978-0-8144-0708-0 / HC / $35.00

Instant Messaging Rules A Business Guide to Managing Policies, Security, and Legal Issues for Safe IM Communication Nancy Flynn 978-0-8144-7253-8 / PB / $19.95

Mobile Technology Question and Answer Book, The A Survival Guide for Business Managers Ron Schneiderman 978-0-8144-7136-4 / PB / $19.95

How to Present with Power in Any Situation Brian Tracy 978-0-8144-0157-6 / HC / $19.95

Well Said! Presentations and Conversations That Get Results Darlene Price 978-0-8144-1787-4 / HC / $21.95

WHOEVER TELLS THE BEST STORY WINS How to Use Your Own Stories to Communicate with Power and Impact Annette Simmons 978-0-8144-0914-5 / HC / $22.00

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978-0-8144-8054-0 / HC / $23.00

Rebuilding Brand America What We Must Do to Restore Our Reputation and Safeguard the Future of American Business Abroad Dick Martin 978-0-8144-7333-7 / HC / $27.95

Reclaiming the Sky 9/11 and the Untold Story of the Men and Women Who Kept America Flying Tom Murphy 978-0-8144-0909-1 / HC / $21.95

Unplugged Reclaiming Our Right to Die in America William H. Colby 978-0-8144-0160-6 / PB / $17.95

CUSTOMER SERVICE 101 Activities for Delivering Knock Your Socks Off Service Ann Thomas and Jill Applegate 978-0-8144-1444-6 / PB / $34.95

Customer Service Management Training 101 Quick and Easy Techniques That Get Great Results Renee Evenson 978-0-8144-1715-7 / PB / $24.00

Power of Convergence, The Linking Business Strategies and Technology Decisions to Create Sustainable Success Faisal Hoque 978-0-8144-1695-2 / HC / $27.95

Customer Service Survival Kit, The What to Say to Defuse Even the Worst Customer Situations Richard S. Gallagher 978-0-8144-3183-2 / PB / $17.95

CUSTOMER SERVICE TRAINING 101

978-0-8144-2015-7 / HC / $24.95

Speak to Win

Why They Matter More Than You Ever Imagined Gordon Patzer

CURRENT EVENTS Clean Energy Nation Freeing America from the Tyranny of Fossil Fuels Congressman Jerry McNerney and Martin Cheek 978-0-8144-1372-2 / HC / $27.95

Joe’s Law America’s Toughest Sheriff Takes on Illegal Immigration, Drugs and Everything Else That Threatens America Sheriff Joe Arpaio and Len Sherman 978-0-8144-0199-6 / HC / $24.00

Quick and Easy Techniques That Get Great Results SECOND EDITION Renee Evenson 978-0-8144-1641-9 / PB / $22.95

Delight Your Customers 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary Steve Curtin 978-0-8144-3280-8 / PB / $17.95

DELIVERING KNOCK YOUR SOCKS OFF SERVICE FIFTH EDITION Performance Research Associates 978-0-8144-1755-3 / PB / $18.95


SELECTED BACKLIST EXCEPTIONAL SERVICE, EXCEPTIONAL PROFIT The Secrets of Building a Five-Star Customer Service Organization Leonardo Inghilleri and Micah Solomon 978-0-8144-1538-2 / HC / $21.95

High-Tech, High-Touch Customer Service Inspire Timeless Loyalty in the Demanding New World of Social Commerce Micah Solomon 978-0-8144-1790-4 / HC / $23.00

Kindness Revolution, The The Company-wide Culture Shift That Inspires Phenomenal Customer Service Ed Horrell 978-0-8144-7307-8 / HC / $23.00

Managing Knock Your Socks Off Service THIRD EDITION Chip R. Bell and Ron Zemke 978-0-8144-3204-4 / PB / $18.95

POWERFUL PHRASES FOR EFFECTIVE CUSTOMER SERVICE Over 700 Ready-to-Use Phrases and Scripts That Really Get Results Renee Evenson

Successful Acquisitions

FINANCE & ACCOUNTING AMA Handbook of Due Diligence, The REVISED AND UPDATED EDITION William M. Crilly and Andrew J. Sherman 978-0-8144-1382-1 / HC / $295.00 Short Discount

AMA Handbook of Financial Risk Management, The John J. Hampton 978-0-8144-1744-7 / HC / $75.00

Blueprint for Corporate Governance, A Strategy, Accountability, and the Preservation of Shareholder Value Fred R. Kaen 978-0-8144-0586-4 / HC / $29.95

Hidden Systems That Deliver Unforgettable Customer Service John R. DiJulius 978-0-8144-7171-5 / PB / $17.95

Service Failure The Real Reasons Employees Struggle With Customer Service and What You Can Do About It Jeff Toister

Ten Critical Steps to Protecting Yourself and Your Organization Sheila Moran and Ronald Kral 978-0-8144-3166-5 / HC / $34.95

Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits John A. Goodman

Technical Analysis of Stock Trends NINTH EDITION Robert D. Edwards, John Magee and W.H.C. Bassetti 978-0-8144-0864-3 / HC / $99.95

GENERAL BUSINESS Absolute Honesty Building a Corporate Culture That Values Straight Talk and Rewards Integrity Larry Johnson and Bob Phillips 978-0-8144-0781-3 / HC / $27.95

AMA Dictionary of Business and Management, The 978-0-8144-2028-7 / HC / $24.95

Beyond the Lean Revolution Achieving Successful and Sustainable Enterprise Transformation Deborah J. Nightingale and Jayakanth Srinivasan 978-0-8144-1709-6 / HC / $34.95

ESSENTIALS OF FINANCE AND ACCOUNTING FOR NONFINANCIAL MANAGERS, THE

Business Confidential

SECOND EDITION Edward Fields

Lessons for Corporate Success from Inside the CIA Peter Earnest and Maryann Karinch

978-0-8144-1624-2 / PB / $19.95

978-0-8144-1448-4 / HC / $24.95

Mergers and Acquisitions from A to Z THIRD EDITION Andrew J. Sherman 978-0-8144-1383-8 / HC / $35.00

978-0-8144-3199-3 / PB / $17.95

Strategic Customer Service

978-0-8144-3265-5 / HC / $29.95

George Thomas Kurian

Board of Directors and Audit Committee Guide to Fiduciary Responsibilities, The

978-0-8144-2032-4 / PB / $15.00

Secret Service

A Proven Plan for Strategic Growth David Braun

Business Under Fire How Israeli Companies Are Succeeding in the Face of Terror — and What We Can Learn from Them Dan Carrison 978-0-8144-0839-1 / HC / $24.95

Million-Dollar Financial Advisor, The

Celebration of Fools

Powerful Lessons and Proven Strategies from Top Producers David J. Mullen

An Inside Look at the Rise and Fall of JCPenney Bill Hare

978-0-8144-1472-9 / HC / $30.00

978-0-8144-7159-3 / HC / $24.95

978-0-8144-1333-3 / HC / $24.95

Million-Dollar Financial Services Practice, The

EDUCATION Black-White Achievement Gap, The Why Closing It Is the Greatest Civil Rights Issue of Our Time Dr. Rod Paige and Dr. Elaine Witty 978-0-8144-1519-1 / HC / $22.00

Why Boys Fail Saving Our Sons from an Educational System That’s Leaving Them Behind Richard Whitmire 978-0-8144-2017-1 / PB / $15.95

A Proven System for Becoming a Top Producer SECOND EDITION David J. Mullen 978-0-8144-3173-3 / HC / $30.00

Raising Capital Get the Money You Need to Grow Your Business THIRD EDITION Andrew J. Sherman 978-0-8144-1703-4 / HC / $34.95

Chaotics The Business of Managing and Marketing in the Age of Turbulence Philip Kotler and John A. Caslione 978-0-8144-1521-4 / HC / $25.00

Coolfarming Turn Your Great Idea into the Next Big Thing Peter Gloor 978-0-8144-1386-9 / HC / $29.95

Coolhunting Chasing Down the Next Big Thing Peter Gloor and Scott Cooper 978-0-8144-7386-3 / HC / $24.95

TITLES IN RED ARE OUR BESTSELLERS

19


SELECTED BACKLIST Cultural Intelligence Difference, The Master the One Skill You Can’t Do Without in Today’s Global Economy David Livermore

Power of Reputation, The Strengthen the Asset That Will Make or Break Your Career Chris Komisarjevsky 978-0-8144-1797-3 / HC / $22.00

978-0-8144-1706-5 / HC / $22.00

Rethinking Risk Deadline! How Premier Organizations Win the Race Against Time Dan Carrison

How Companies Sabotage Themselves and What They Must Do Differently Joseph W. Koletar 978-0-8144-1496-5 / HC / $29.95

978-0-8144-0726-4 / HC / $24.95

DoCoMo— Japan’s Wireless Tsunami

Seven Secrets for Negotiating with Government

How One Mobile Telecom Created a New Market and Became a Global Force John Beck and Mitchell Wade

How to Deal with Local, State, National, or Foreign Governments —and Come Out Ahead Jeswald W. Salacuse

978-0-8144-0753-0 / HC / $25.00

978-0-8144-0908-4 / HC / $24.95

Elements of Power, The Lessons on Leadership and Influence Terry R. Bacon 978-0-8144-1511-5 / HC / $27.95

Signs of Success The Remarkable Power of Business Astrology Steven Mark Weiss 978-0-8144-7441-9 / HC / $24.00

Employer’s Legal Advisor, The Thomas M. Hanna 978-0-8144-0918-3 / HC / $24.00

Franchising & Licensing Two Powerful Ways to Grow Your Business in Any Economy FOURTH EDITION Andrew J. Sherman 978-0-8144-1556-6 / HC / $45.00

Future Savvy Identifying Trends to Make Better Decisions, Manage Uncertainty, and Profit from Change Adam Gordon 978-0-8144-0912-1 / HC / $24.95

Investing in a Sustainable World Why GREEN Is the New Color of Money on Wall Street Matthew J. Kiernan 978-0-8144-1092-9 / HC / $27.95

New Elite, The Inside the Minds of the Truly Wealthy Dr. Jim Taylor, Doug Harrison and Stephen Kraus

Take No Prisoners A No-Holds-Barred Approach to Corporate Excellence Marvin A. Davis 978-0-8144-8060-1 / HC / $24.95

Telebomb

Deadly Blue Battle Stories of the U.S. Air Force Special Operations Command Fred Pushies 978-0-8144-1360-9 / HC / $24.95

Rich The Rise and Fall of American Wealth Culture Larry Samuel 978-0-8144-1362-3 / HC / $24.95

HUMAN RESOURCES AMA DISC Survey Robert Cooke 978-0-8144-7090-9 / PB / $16.00

Auditing Your Human Resources Department

978-0-8144-1661-7 / HC / $79.95

Unforeseen Circumstances

Employee Recruitment and Retention Handbook, The

Strategies and Technologies for Protecting Your Business and Your People in a Less Secure World Alexis D. Gutzman 978-0-8144-7158-6 / HC / $25.00

Diane Arthur 978-0-8144-0552-9 / HC / $49.95 Short Discount

Ensuring Fairness in Health Care Coverage

HEALTH & FITNESS

An Employer’s Guide to Making Good Decisions on Tough Issues Matthew K. Wynia and Abraham P. Schwab

Fitness After 40

978-0-8144-7384-9 / HC / $29.95

How to Stay Strong at Any Age Vonda Wright and Ruth Winter

Surviving the Cancer System

7 Ways to Maximize Your Profits in Any Market Mark Thompson and Brian Tracy

An Empowering Guide to Taking Control of Your Care Mark Fesen

978-0-8144-1697-6 / HC / $24.95

978-0-8144-1356-2 / PB / $18.95

20

978-0-8144-1411-8 / HC / $29.95

978-0-8144-0833-9 / HC / $24.95

Now, Build a Great Business!

978-0-8144-1752-2 / HC / $24.95

The Fascinating Stories of the People Who Defined Business in the United States Larry Schweikart and Lynne Pierson Doti

A Step-by-Step Guide to Assessing the Key Areas of Your Program SECOND EDITION John H. McConnell

978-0-8144-0994-7 / PB / $17.95

The Wisdom You Need to Succeed in a Diverse and Divisive World Dick Martin

American Entrepreneur

The Truth Behind the $500-Billion Telecom Bust and What the Industry Must Do to Recover John Handley

978-0-8144-0048-7 / HC / $24.95

OtherWise

HISTORY

Fair, Square & Legal Safe Hiring, Managing & Firing Practices to Keep You & Your Company Out of Court FOURTH EDITION Donald H. Weiss 978-0-8144-0813-1 / HC / $35.00

Field Tested Recruiting, Managing, and Retaining Veterans Emily King 978-0-8144-1779-9 / HC / $29.95


SELECTED BACKLIST Handbook for Strategic HR Best Practices in Organization Development from the OD Network John Vogelsang, , Maya Townsend, Matt Minahan, David Jamieson, Judy Vogel, Annie Viets, Cathy Royal and Lynne Valek

ROI of Human Capital, The Measuring the Economic Value of Employee Performance SECOND EDITION Dr. Jac Fitz-enz 978-0-8144-1332-6 / HC / $29.95

Mastering Import & Export Management SECOND EDITION Thomas A. Cook, Rennie Alston and Kelly Raia 978-0-8144-2026-3 / HC / $85.00

978-0-8144-3249-5 / HC / $60.00

HR ANSWER BOOK, THE An Indispensable Guide for Managers and Human Resources Professionals SECOND EDITION Shawn Smith and Rebecca Mazin 978-0-8144-1717-1 / HC / $24.95

HR from the Heart Inspiring Stories and Strategies for Building the People Side of Great Business Libby Sartain and Martha I. Finney

Talent Leadership

An Inside Look at South Korea’s Economic Rise Myung Oak Kim and Sam Jaffe

978-0-8144-3239-6 / HC / $34.95

978-0-8144-1489-7 / HC / $24.95

Transforming Performance Measurement Rethinking the Way We Measure and Drive Organizational Success Dean R. Spitzer 978-0-8144-0891-9 / HC / $29.95

978-0-8144-0756-1 / HC / $24.95

Lean but Agile Rethink Workforce Planning and Gain a True Competitive Edge William J. Rothwell, Jim Graber and Neil McCormick 978-0-8144-1777-5 / HC / $45.00

New HR Analytics, The Predicting the Economic Value of Your Company’s Human Capital Investments Dr. Jac Fitz-enz 978-0-8144-1643-3 / HC / $29.95

Trouble with HR, The An Insider’s Guide to Finding and Keeping the Best People Johnny C. Taylor and Gary M. Stern 978-0-8144-1344-9 / HC / $27.95

Writing Effective Policies and Procedures A Step-by-Step Resource for Clear Communication Nancy J. Campbell 978-0-8144-7960-5 / Combbound / $60.00 Short Discount

Perfectly Able How to Attract and Hire Talented People with Disabilities Jim Hasse 978-0-8144-1564-1 / HC / $27.95

Performance Appraisal Tool Kit, The Redesigning Your Performance Review Template to Drive Individual and Organizational Change Paul Falcone and Winston Tan 978-0-8144-3263-1 / PB / $21.95

Positioned Strategic Workforce Planning That Gets the Right Person in the Right Job Dan L. Ward and Rob Tripp 978-0-8144-3247-1 / HC / $32.95

Recruiting, Interviewing, Selecting & Orienting New Employees FIFTH EDITION Diane Arthur 978-0-8144-2024-9 / HC / $49.95 Short Discount

Roadmap to Strategic HR Turning a Great Idea into a Business Reality Ralph Christensen 978-0-8144-0867-4 / HC / $29.95

New Korea, The

A Proven Method for Identifying and Developing High-Potential Employees John Mattone

INTERNATIONAL BUSINESS

INTERNET & E-COMMERCE CLICK MILLIONAIRES Work Less, Live More with an Internet Business You Love Scott Fox 978-0-8144-3191-7 / HC / $22.00

e-Riches 2.0 Next-Generation Marketing Strategies for Making Millions Online Scott Fox 978-0-8144-1462-0 / HC / $25.00

eBay Photography the Smart Way Creating Great Product Pictures hat Will Attract Higher Bids and Sell Your Items Faster Joseph T. Sinclair and Stanley Livingston 978-0-8144-7293-4 / PB / $19.95

eBay Seller’s Tax and Legal Answer Book, The

The Battle for the Hearts, Minds, and Wallets of China’s Consumers Lawrence L. Allen

Everything You Need to Know to Keep the Government Off Your Back and Out of Your Wallet Cliff Ennico

978-0-8144-1432-3 / HC / $27.95

978-0-8144-7425-9 / PB / $19.95

Chocolate Fortunes

Export/Import Procedures and Documentation REVISED AND UPDATED FOURTH EDITION Thomas E. Johnson and Donna L. Bade 978-0-8144-1550-4 / HC / $85.00 Short Discount

In the Shadow of the Dragon

Go Google 20 Ways to Reach More Customers and Build Revenue with Google Business Tools Greg Holden 978-0-8144-8059-5 / PB / $19.95

How to Succeed in Business Using LinkedIn

The Global Expansion of Chinese Companies—and How It Will Change Business Forever Winter Nie and William Dowell

Making Connections and Capturing Opportunities on the World’s #1 Business Networking Site Eric Butow and Kathleen Taylor

978-0-8144-3170-2 / HC / $27.95

978-0-8144-1074-5 / PB / $19.95

Internet Riches

India Arriving How This Economic Powerhouse Is Redefining Global Business Rafiq Dossani

The Simple Money-Making Secrets of Online Millionaires Scott Fox

978-0-8144-7424-2 / HC / $24.00

978-0-8144-0995-4 / PB / $17.95 978-0-8144-7356-6 / HC / $22.00

Web Conferencing Book, The Sue Spielman and Liz Winfeld 978-0-8144-7174-6 / PB / $24.95

TITLES IN RED ARE OUR BESTSELLERS

21


SELECTED BACKLIST Wild West 2.0

Leader’s Tool Kit, The

How to Protect and Restore Your Reputation on the Untamed Social Frontier Michael Fertik and David Thompson

Hundreds of Tips and Techniques for Developing the Skills You Need Cy Charney

978-0-8144-1509-2 / HC / $24.95

978-0-8144-0847-6 / PB / $17.95

2600 PHRASES FOR EFFECTIVE PERFORMANCE REVIEWS Ready-to-Use Words and Phrases That Really Get Results Paul Falcone 978-0-8144-7282-8 / PB / $10.95

Leading at The Edge

LEADERSHIP 100-Mile Walk, The A Father and Son on a Quest to Find the Essence of Leadership Sander A. Flaum, Jonathon A. Flaum and Mechele Flaum 978-0-8144-0863-6 / HC / $24.95

AMA Handbook of Leadership, The Marshall Goldsmith, John Baldoni and Sarah McArthur 978-0-8144-1513-9 / HC / $29.95

Bible on Leadership, The From Moses to Matthew—Management Lessons for Contemporary Leaders Lorin Woolfe 978-0-8144-0682-3 / HC / $22.00

How the Best Leaders Lead Proven Secrets to Getting the Most Out of Yourself and Others Brian Tracy 978-0-8144-1434-7 / HC / $24.95

Idea Agent Leadership that Liberates Creativity and Accelerates Innovation Lina M. Echeverria 978-0-8144-3217-4 / HC / $27.95

INTELLIGENT LEADERSHIP What You Need to Know to Unlock Your Full Potential John Mattone 978-0-8144-3237-2 / HC / $27.95

Lead by Example 50 Ways Great Leaders Inspire Results John Baldoni 978-0-8144-1294-7 / HC / $21.95

Lead with Purpose Giving Your Organization a Reason to Believe in Itself John Baldoni 978-0-8144-1738-6 / HC / $23.00

Lead Your Boss The Subtle Art of Managing Up John Baldoni 978-0-8144-1505-4 / HC / $21.95

LEADER’S POCKET GUIDE, THE 101 Indispensable Tools, Tips, and Techniques for Any Situation John Baldoni 978-0-8144-3231-0 / HC / $19.95

Leadership Lessons from the Extraordinary Saga of Shackleton’s Antarctic Expedition SECOND EDITION Dennis N.T. Perkins 978-0-8144-3194-8 / PB / $15.00

2600 PHRASES FOR SETTING EFFECTIVE PERFORMANCE GOALS Ready-to-Use Phrases That Really Get Results Paul Falcone 978-0-8144-1775-1 / PB / $11.95

Leading with Cultural Intelligence The New Secret to Success David Livermore 978-0-8144-1487-3 / HC / $24.95

Leading with Kindness How Good People Consistently Get Superior Results William F. Baker and Michael O’Malley 978-0-8144-0156-9 / HC / $24.95

Little Book of Leadership Development, The 50 Ways to Bring Out the Leader in Every Employee Scott J. Allen and Mitchell Kusy 978-0-8144-1754-6 / HC / $19.95

Preparing for Leadership What It Takes to Take the Lead Donna J. Dennis and Debbie Meola 978-0-8144-1452-1 / PB / $17.95

Semper Fi Business Leadership the Marine Corps Way Dan Carrison and Rod Walsh 978-0-8144-7272-9 / PB / $15.00

MANAGEMENT 101 SAMPLE WRITE-UPS FOR DOCUMENTING EMPLOYEE PERFORMANCE PROBLEMS A Guide to Progressive Discipline & Termination SECOND EDITION Paul Falcone 978-0-8144-1546-7 / PB / $35.00 978-0-8144-1548-1 / Combbound / $49.95 Short Discount

101 TOUGH CONVERSATIONS TO HAVE WITH EMPLOYEES A Manager’s Guide to Addressing Performance, Conduct, and Discipline Challenges Paul Falcone 978-0-8144-1348-7 / PB / $18.95

7 Hidden Reasons Employees Leave, The How to Recognize the Subtle Signs and Act Before It’s Too Late SECOND EDITION Leigh Branham 978-0-8144-1758-4 / HC / $24.95

96 GREAT INTERVIEW QUESTIONS TO ASK BEFORE YOU HIRE SECOND EDITION Paul Falcone 978-0-8144-1351-7 / PB / $17.95

AMA Business Boot Camp Management and Leadership Fundamentals That Will See You Successfully Through Your Career Edward Reilly 978-0-8144-2001-0 / HC / $25.00

AMA Guide to Management Development, The Daniel R. Tobin and Margaret Pettingell 978-0-8144-0899-5 / HC / $34.95

Army of Entrepreneurs Create an Engaged and Empowered Workforce for Exceptional Business Growth Jennifer Prosek 978-0-8144-1673-0 / HC / $23.00

Becoming an Exceptional Executive Coach Use Your Knowledge, Experience, and Intuition to Help Leaders Excel Michael Frisch, Robert Lee, Karen L. Metzger, Jeremy Robinson, and Judy Rosemarin 978-0-8144-1687-7 / HC / $34.95

Bench Strength Developing the Depth and Versatility of Your Organization’s Leadership Talent Dr. Robert W. Barner 978-0-8144-0884-1 / HC / $29.95

Building a House for Diversity How a Fable About a Giraffe & an Elephant Offers New Strategies for Today’s Workforce R. Roosevelt Thomas and Marjorie I. Woodruff 978-0-8144-0463-8 / HC / $27.95

22


SELECTED BACKLIST Busy Manager’s Guide to Delegation, The Richard A. Luecke and Perry McIntosh 978-0-8144-1474-3 / PB / $12.00

Class with Drucker, A The Lost Lessons of the World’s Greatest Management Teacher William A. Cohen 978-0-8144-1418-7 / PB / $17.95

Coaching Connection, The A Manager’s Guide to Developing Individual Potential in the Context of the Organization John Hoover and Paul Gorrell 978-0-8144-1414-9 / HC / $29.95

Coaching for Emotional Intelligence The Secret to Developing the Star Potential in Your Employees Bob Wall 978-0-8144-3378-2 / PB / $18.95

Complete Guide to Hiring and Firing Government Employees, The Stewart Liff 978-0-8144-1450-7 / HC / $24.95

Conflict 101 A Manager’s Guide to Resolving Problems So Everyone Can Get Back to Work Susan H. Shearouse 978-0-8144-1711-9 / PB / $17.95

Critical Thinking Toolkit, The Spark Your Team’s Creativity with 35 Problem-Solving Activities Dr. Marlene Caroselli 978-0-8144-1740-9 / PB / $34.95

Delegation & Supervision (The Brian Tracy Success Library) Brian Tracy 978-0-8144-3314-0 / HC / $9.95

Designing Dynamic Organizations A Hands-on Guide for Leaders at All Levels Jay Galbraith, Diane Downey and Amy Kates 978-0-8144-7119-7 / PB / $29.95

Diversity Index, The The Alarming Truth About Diversity in Corporate America...and What Can Be Done About It Susan E. Reed

The Proven Strategy That Turns Problem Employees into Superior Performers SECOND EDITION Dick Grote 978-0-8144-7330-6 / PB / $19.95

Diversity Code, The Unlock the Secrets to Making Differences Work in the Real World Michelle T. Johnson 978-0-8144-1632-7 / PB / $19.95

From Boomers to Linksters—Managing the Friction Between Generations at Work Meagan Johnson and Larry Johnson 978-0-8144-1573-3 / PB / $16.95

978-0-8144-1649-5 / HC / $27.95

Get Weird! Effective Succession Planning Ensuring Leadership Continuity and Building Talent from Within FOURTH EDITION William J. Rothwell 978-0-8144-1416-3 / HC / $65.00 Short Discount

End of Office Politics as Usual, The A Complete Strategy for Creating a More Productive and Profitable Organization Lawrence B. MacGregor Serven 978-0-8144-0664-9 / HC / $24.95

Enemy of Engagement, The Put an End to Workplace Frustration— and Get the Most from Your Employees Mark Royal and Tom Agnew 978-0-8144-1795-9 / HC / $25.95

Engaging Government Employees Motivate and Inspire Your People to Achieve Superior Performance Bob Lavigna 978-0-8144-3279-2 / HC / $24.95

EQ Interview, The Finding Employees with High Emotional Intelligence Adele B. Lynn 978-0-8144-0941-1 / PB / $16.00

101 Innovative Ways to Make Your Company a Great Place to Work John Putzier 978-0-8144-7114-2 / PB / $17.95

Getting to Innovation How Asking the Right Questions Generates the Great Ideas Your Company Needs Arthur B. VanGundy 978-0-8144-0898-8 / HC / $29.95

Harvesting Intangible Assets Uncover Hidden Revenue in Your Company’s Intellectual Property Andrew J. Sherman 978-0-8144-1699-0 / HC / $29.95

HIGH-IMPACT INTERVIEW QUESTIONS 701 Behavior-Based Questions to Find the Right Person for Every Job Victoria A. Hoevemeyer 978-0-8144-7301-6 / PB / $17.95

Improving the Performance of Government Employees A Manager’s Guide Stewart Liff 978-0-8144-1622-8 / HC / $27.95

Innovation Killer, The

THIRD EDITION Tom Justice and David W. Jamieson

How What We Know Limits What We Can Imagine —and What Smart Companies Are Doing About It Cynthia Barton Rabe

978-0-8144-2008-9 / PB / $45.00

978-0-8144-0883-4 / HC / $26.00

Facilitator’s Fieldbook, The

FIRST-TIME MANAGER, THE

Invaluable Knowledge

SIXTH EDITION Loren B. Belker, Jim McCormick and Gary S. Topchik

Securing Your Company’s Technical Expertise William J. Rothwell

978-0-8144-1783-6 / PB / $17.95

978-0-8144-1639-6 / HC / $27.95

From the Bureau to the Boardroom 30 Management Lessons from the FBI Dan Carrison 978-0-8144-1063-9 / HC / $24.95

Discipline Without Punishment

Generations, Inc.

Keeping Employees Accountable for Results Quick Tips for Busy Managers Brian Cole Miller 978-0-8144-7320-7 / PB / $17.95

Full Engagement! Inspire, Motivate, and Bring Out the Best in Your People Brian Tracy 978-0-8144-1689-1 / HC / $22.00

Generations at Work Managing the Clash of Boomers, Gen Xers, and Gen Yers in the Workplace SECOND EDITION Ron Zemke, Claire Raines and Bob Filipczak 978-0-8144-3233-4 / PB / $17.95

Keeping the People Who Keep You in Business 24 Ways to Hang On to Your Most Valuable Talent Leigh Branham 978-0-8144-0597-0 / HC / $27.95

Leadership Advantage, The How the Best Companies Are Developing Their Talent to Pave the Way for Future Success Robert M. Fulmer and Jared L. Bleak 978-0-8144-0925-1 / HC / $27.95

TITLES IN RED ARE OUR BESTSELLERS

23


SELECTED BACKLIST Management 500, The A High-Octane Formula for Business Success Dan Coughlin 978-0-8144-1423-1 / HC / $22.00

Myself and Other More Important Matters Charles Handy 978-0-8144-0173-6 / HC / $25.00

NEW MANAGER’S TOOL KIT, THE

Patricia J. Addesso

21 Things You Need to Know to Hit the Ground Running Don Grimme and Sheryl Grimme

978-0-8144-0707-3 / HC / $24.95

978-0-8144-1306-7 / PB / $16.95

Management Would Be Easy... If It Weren’t for the People

Management? It’s Not What You Think! Henry Mintzberg, Bruce Ahlstrand and Joseph Lampel 978-0-8144-1684-6 / HC / $22.00

Manager 3.0 A Millennial’s Guide to Rewriting the Rules of Management Brad Karsh and Courtney Templin 978-0-8144-3289-1 / PB / $17.95

Manager’s Guide to Coaching, A Simple and Effective Ways to Get the Best From Your Employees Anne Loehr and Brian Emerson 978-0-8144-0982-4 / PB / $16.95

Manager’s Guide to HR, The Hiring, Firing, Performance Evaluations, Documentation, Benefits, and Everything Else You Need to Know SECOND EDITION Max Muller 978-0-8144-3302-7 / HC / $24.95

Manager’s Guide to Maximizing Employee Potential, The Quick and Easy Strategies to Develop Talent Every Day William J. Rothwell 978-0-8144-1430-9 / PB / $17.95

Manager’s Guide to Virtual Teams, A Yael Zofi 978-0-8144-1659-4 / HC / $27.95

Manager’s Pocket Calculator, The A Quick Guide to Essential Business Formulas and Ratios Michael C. Thomsett 978-0-8144-1635-8 / PB / $18.95

Managing Government Employees How to Motivate Your People, Deal with Difficult Issues, and Achieve Tangible Results Stewart Liff 978-0-8144-0887-2 / HC / $24.95

Motivation (The Brian Tracy Success Library) Brian Tracy 978-0-8144-3311-9 / HC / $9.95

New Supervisor’s Survival Manual, The William A. Salmon 978-0-8144-7027-5 / PB / $18.95

No More Pointless Meetings

Inspire Gold-Medal Performance in Your Employees Peter Jensen 978-0-8144-3175-7 / HC / $24.95

You’ve Gotta Have Heart Achieving Purpose Beyond Profit in the Social Sector Cass Wheeler 978-0-8144-0990-9 / HC / $24.95

MANUFACTURING Going Lean Fieldbook, The

Breakthrough Sessions That Will Revolutionize the Way You Work Martin Murphy

A Practical Guide to Lean Transformation and Sustainable Success Stephen A. Ruffa

978-0-8144-3168-9 / PB / $17.95

978-0-8144-1558-0 / HC / $27.95

Productive Performance Appraisals

Lean Manufacturing That Works

SECOND EDITION Paul Falcone and Randi T. Sachs

Powerful Tools for Dramatically Reducing Waste and Maximizing Profits Bill Carreira

978-0-8144-7422-8 / PB / $10.00

978-0-8144-7237-8 / HC / $27.95

Quick Brainstorming Activities for Busy Managers

Lean Six Sigma That Works

50 Exercises to Spark Your Team’s Creativity and Get Results Fast Brian Cole Miller

A Powerful Action Plan for Dramatically Improving Quality, Increasing Speed, and Reducing Waste Bill Carreira and Bill Trudell

978-0-8144-1792-8 / PB / $18.95

978-0-8144-7347-4 / PB / $21.95

QUICK EMOTIONAL INTELLIGENCE ACTIVITIES FOR BUSY MANAGERS 50 Team Exercises That Get Results in Just 15 Minutes Adele B. Lynn 978-0-8144-0895-7 / PB / $17.95

Relational Enterprise, The

MARKETING, ADVERTISING, & PR According to Kotler

Moving Beyond CRM to Maximize All Your Business Relationships Kenneth Carlton Cooper

The World’s Foremost Authority on Marketing Answers Your Questions Philip Kotler

978-0-8144-0669-4 / HC / $29.95

978-0-8144-7295-8 / PB / $17.95

Resolving Conflicts on the Job Bill Withers and Jerry Wisinski 978-0-8144-7413-6 / PB / $12.95

Shortcuts for Smart Managers Checklists, Worksheets, and Action Plans for Managers with No Time to Waste Lisa Davis 978-0-8144-0432-4 / HC / $24.95

All Customers Are Irrational Understanding What They Think, What They Feel, and What Keeps Them Coming Back William J. Cusick 978-0-8144-1421-7 / HC / $24.95

AMA Handbook of Public Relations, The Robert L. Dilenschneider

Spiral Up and Other Management Secrets Behind Wildly Successful Initiatives Jane C. Linder 978-0-8144-0917-6 / HC / $24.95

What Keeps Leaders Up at Night Recognizing and Resolving Your Most Troubling Management Issues Nicole Lipkin 978-0-8144-3211-2 / HC / $21.95

24

Winning Factor, The

978-0-8144-1525-2 / HC / $35.00

BE A DIRECT SELLING SUPERSTAR Achieve Financial Freedom for Yourself and Others as a Direct Sales Leader Mary Christensen 978-0-8144-3207-5 / PB / $16.00


SELECTED BACKLIST BE A NETWORK MARKETING SUPERSTAR

GET CLIENTS NOW!™

The One Book You Need to Make More Money Than You Ever Thought Possible Mary Christensen and Wayne Christensen

A 28-Day Marketing Program for Professionals, Consultants, and Coaches THIRD EDITION C. J. Hayden

978-0-8144-7431-0 / PB / $15.00

978-0-8144-3245-7 / PB / $19.95

BE A PARTY PLAN SUPERSTAR Build a $100,000-a-Year Direct-Selling Business from Home Mary Christensen 978-0-8144-1651-8 / PB / $17.95

BE A RECRUITING SUPERSTAR The Fast Track to Network Marketing Millions Mary Christensen 978-0-8144-0163-7 / PB / $16.00

BOOM Marketing to the Ultimate Power Consumer — The Baby-Boomer Woman Mary Brown and Carol Orsborn 978-0-8144-7390-0 / HC / $24.00

Brand Aid An Easy Reference Guide to Solving Your Toughest Branding Problems and Strengthening Your Market Position Brad VanAuken 978-0-8144-0681-6 / HC / $24.95

Brand Real How Smart Companies Live Their Brand Promise and Inspire Fierce Customer Loyalty Laurence Vincent 978-0-8144-1676-1 / HC / $25.00

Breakthrough! A 7-Step System for Developing Unexpected and Profitable Ideas Paul Kurnit and Steve Lance 978-0-8144-1562-7 / HC / $22.95

Do It! Marketing 77 Instant-Action Ideas to Boost Sales, Maximize Profits, and Crush Your Competition David Newman 978-0-8144-3286-0 / HC / $19.95

Don’t Think Pink What Really Makes Women Buy —and How to Increase Your Share of This Crucial Market Lisa Johnson and Andrea Learned 978-0-8144-0815-5 / HC / $23.00

Experience Effect, The Engage Your Customers with a Consistent and Memorable Brand Experience Jim Joseph 978-0-8144-1554-2 / HC / $24.95

Web Copy That Sells The Revolutionary Formula for Creating Killer Copy That Grabs Their Attention and Compels Them to Buy THIRD EDITION Maria Veloso 978-0-8144-3251-8 / PB / $21.95

Going Social Excite Customers, Generate Buzz, and Energize Your Brand with the Power of Social Media Jeremy Goldman 978-0-8144-3255-6 / PB / $19.95

World Famous How to Give Your Business a Kick-Ass Brand Identity David Tyreman 978-0-8144-0934-3 / PB / $17.95

Marketing by the Numbers How to Measure and Improve the ROI of Any Campaign Leland Harden and Bob Heyman 978-0-8144-1620-4 / HC / $27.95

Marketing Plan, The How to Prepare and Implement It FOURTH EDITION William M. Luther

MEMOIR Live From Jordan Letters Home From My Journey Through the Middle East Benjamin Orbach 978-0-8144-7427-3 / HC / $22.00

978-0-8144-1693-8 / PB / $21.95

Marketing to Millennials Reach the Largest and Most Influential Generation of Consumers Ever Jeff Fromm and Christie Garton 978-0-8144-3322-5 / HC / $24.95

New Rules of Lead Generation, The Proven Strategies to Maximize Marketing ROI David T. Scott 978-0-8144-3261-7 / HC / $24.95

On-Demand Brand, The 10 Rules for Digital Marketing Success in an Anytime, Everywhere World Rick Mathieson 978-0-8144-1572-6 / HC / $24.95

Rainmaker’s Toolkit, The Power Strategies for Finding, Keeping, and Growing Profitable Clients Harry Mills 978-0-8144-7216-3 / HC / $22.00

Secrets of the Marketing Masters What the Best Marketers Do —And Why It Works Dick Martin 978-0-8144-0943-5 / HC / $24.00

Secrets of Word-of-Mouth Marketing, The How to Trigger Exponential Sales Through Runaway Word of Mouth SECOND EDITION George Silverman 978-0-8144-1668-6 / PB / $17.95

NEGOTIATION & PERSUASION Black Belt Negotiating Become a Master Negotiator Using Powerful Lessons from the Martial Arts Michael Lee and Sensei Grant Tabuchi 978-0-8144-7461-7 / PB / $15.00

Negotiation (The Brian Tracy Success Library) Brian Tracy 978-0-8144-3318-8 / HC / $9.95

Elements of Influence The Art of Getting Others to Follow Your Lead Terry R. Bacon 978-0-8144-1732-4 / HC / $26.00

How to Become a Better Negotiator SECOND EDITION Richard A. Luecke and James G. Patterson 978-0-8144-0047-0 / PB / $12.00

Maximum Influence The 12 Universal Laws of Power Persuasion SECOND EDITION Kurt W. Mortensen 978-0-8144-3209-9 / PB / $17.95

Persuasion IQ The 10 Skills You Need to Get Exactly What You Want Kurt W. Mortensen 978-0-8144-0993-0 / HC / $21.95

Truth The New Rules for Marketing in a Skeptical World Lynn B. Upshaw 978-0-8144-7376-4 / HC / $24.95

TITLES IN RED ARE OUR BESTSELLERS

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SELECTED BACKLIST PERSONAL FINANCE & INVESTING DEBT-FREE SPENDING PLAN, THE An Amazingly Simple Way to Take Control of Your Finances Once and for All JoAnneh Nagler 978-0-8144-3243-3 / PB / $16.00

Financial Bliss A Couple’s Guide to Merging Money Styles and Building a Rich Life Together Bambi Holzer 978-0-8144-0885-8 / HC / $21.95

Managing Time and Space in the Modern Warehouse With Ready-to-Use Forms, Checklists, & Documentation Ernst F. Bolten 978-0-8144-7956-8 / HC / $40.00 Short Discount

PREGNANCY & PARENTING 7 Steps to Raising a Bilingual Child Naomi Steiner and Susan L. Hayes 978-0-8144-0046-3 / PB / $14.95

Financial Fresh Start Your Five-Step Plan for Adapting and Prospering in the New Economy Shari Olefson 978-0-8144-3229-7 / HC / $26.00

ABCs of Breastfeeding, The Everything a Mom Needs to Know for a Happy Nursing Experience Stacey H. Rubin 978-0-8144-8057-1 / PB / $14.95

Net Worth Workout, The A Powerful Program for a Lifetime of Financial Fitness Susan Feitelberg 978-0-8144-7474-7 / PB / $14.95

ADD/ADHD Drug Free Natural Alternatives and Practical Exercises to Help Your Child Focus Frank Jacobelli and Lynn A. Watson 978-0-8144-0094-4 / PB / $15.00

Stock Investor’s Pocket Calculator, The

Becoming a Mother without Losing Yourself-A Guide for Moms-to-Be Joelle Jay and Amy Kovarick

978-0-8144-7460-0 / PB / $17.95

978-0-8144-0907-7 / PB / $17.95

A Former SEC Enforcer Reveals How to Fraud-Proof Your Investments Pat Huddleston 978-0-8144-1750-8 / HC / $24.95

It Gets Easier! . . . And Other Lies We Tell New Mothers A Fun, Practical Guide to Becoming a Mom Claudine Wolk 978-0-8144-1502-3 / PB / $14.00

PLANT & FACILITIES Disaster Recovery Handbook, The A Step-by-Step Plan to Ensure Business Continuity and Protect Vital Operations, Facilities, and Assets SECOND EDITION Michael Wallace and Lawrence Webber 978-0-8144-1613-6 / HC / $59.95

Facility Management Handbook, The THIRD EDITION David G. Cotts, Kathy O. Roper, and Richard P. Payant 978-0-8144-1380-7 / HC / $79.95

Front Desk Security and Safety An on-the-Job Guide to Handling Emergencies, Threats, and Unexpected Situations Betty A. Kildow 978-0-8144-0826-1 / PB / $15.95

Overcoming School Anxiety How to Help Your Child Deal With Separation, Tests, Homework, Bullies, Math Phobia, and Other Worries Diane Peters Mayer

978-0-8144-7342-9 / PB / $16.95

STRESS-FREE POTTY TRAINING A Commonsense Guide to Finding the Right Approach for Your Child Sara Au and Peter L. Stavinoha 978-0-8144-0162-0 / PB / $12.95

Stress-Free Pregnancy Guide, The A Doctor Tells You What to Really Expect Carol Livoti, Dr. and Elizabeth Topp 978-0-8144-8055-7 / PB / $15.00

Strong Kids, Healthy Kids The Revolutionary Program for Increasing Your Child’s Fitness in 30 Minutes a Week Fredrick Hahn 978-0-8144-0942-8 / HC / $21.95

Twin Sense A Sanity-Saving Guide to Raising Twins — From Pregnancy Through the First Year Dagmara Scalise 978-0-8144-1066-0 / PB / $15.00

PRODUCT DEVELOPMENT Customer-Centered Products Creating Successful Products through Smart Requirements Management Ivy F. Hooks and Kristin A. Farry 978-0-8144-0568-0 / HC / $35.00

Something Really New Three Simple Steps to Creating Truly Innovative Products Denis J. Hauptly 978-0-8144-0032-6 / HC / $21.95

978-0-8144-7446-4 / PB / $16.00

Parenting an Adult with Disabilities or Special Needs Everything You Need to Know to Plan for and Protect Your Child’s Future Peggy Lou Morgan 978-0-8144-0991-6 / PB / $17.95

PARENTING BEYOND BELIEF On Raising Ethical, Caring Kids Without Religion Dale McGowan 978-0-8144-7426-6 / PB / $17.95

RAISING FREETHINKERS A Practical Guide for Parenting Beyond Belief Dale McGowan, Molleen Matsumura, Amanda Metskas and Jan Devor 978-0-8144-1096-7 / PB / $17.95

26

Everything You Need to Know to Help Your Exceptional Child Thrive Dr. Barbara Klein

Baby on Board

A Quick Guide to All the Formulas and Ratios You Need to Invest Like a Pro Michael C. Thomsett

Vigilant Investor, The

Raising Gifted Kids

PROJECT MANAGEMENT 101 Project Management Problems and How to Solve Them Practical Advice for Handling Real-World Project Challenges Tom Kendrick, PMP 978-0-8144-1557-3 / PB / $19.95

AMA Handbook of Project Management, The THIRD EDITION Paul C. Dinsmore and Jeannette Cabanis-Brewin 978-0-8144-1542-9 / HC / $79.95 Short Discount


SELECTED BACKLIST Blueprint for Project Recovery— A Project Management Guide The Complete Process for Getting Derailed Projects Back on Track Ronald B. Cagle 978-0-8144-0766-0 / HC / $59.95

Emotional Intelligence for Project Managers The People Skills You Need to Achieve Outstanding Results SECOND EDITION Anthony Mersino, PMP 978-0-8144-3277-8 / PB / $19.95

Enterprise Project Governance A Guide to the Successful Management of Projects Across the Organization Paul C. Dinsmore, PMP and Luiz Rocha 978-0-8144-1746-1 / HC / $34.95

Facilitating Project Performance Improvement A Practical Guide to Multi-Level Learning Jerry Julian 978-0-8144-1532-0 / HC / $29.95

FUNDAMENTALS OF PROJECT MANAGEMENT FOURTH EDITION Joseph Heagney 978-0-8144-1748-5 / PB / $16.95

IDENTIFYING AND MANAGING PROJECT RISK Essential Tools for Failure-Proofing Your Project SECOND EDITION Tom Kendrick 978-0-8144-1340-1 / HC / $32.95

Improving Your Project Management Skills SECOND EDITION Larry Richman

Project Management How to Plan and Manage Successful Projects Joan Knutson and Ira Bitz 978-0-8144-5043-7 / HC / $59.95 Short Discount

Project Management for Non-Project Managers

Project Management for Small Business A Streamlined Approach from Planning to Completion Joseph Phillips 978-0-8144-1767-6 / PB / $21.95

Project Management Office Toolkit, The Jolyon Hallows 978-0-8144-0663-2 / HC / $99.95 Short Discount

Project Management Question and Answer Book, The

A Powerful and Centralized Way for Organizations to Manage Projects Lia Tjahjana, Paul Dwyer and Mohsin Habib

978-0-8144-1655-6 / HC / $39.95

Extending the Supply Chain How Cutting-Edge Companies Bridge the Critical Last Mile into Customers’ Homes Kenneth Karel Boyer, Markham T. Frohlich and G. Tomas M. Hult 978-0-8144-0836-0 / HC / $34.95

Market-Driven Supply Chain, The

978-0-8144-3163-4 / HC / $39.95

Project Management That Works Real-World Advice on Communicating, Problem-Solving, and Everything Else You Need to Know to Get the Job Done Rick A. Morris and Brette McWhorter Sember 978-0-8144-0988-6 / HC / $24.95

Rescue the Problem Project A Complete Guide to Identifying, Preventing, and Recovering from Project Failure Todd C. Williams 978-0-8144-1682-2 / HC / $32.95

Results Without Authority

978-0-8144-1781-2 / PB / $19.95

Program Management Office Advantage, The

SECOND EDITION Max Muller

978-0-8144-7164-7 / PB / $17.95

978-0-8144-1529-0 / PB / $16.00

978-0-8144-7382-5 / PB / $19.95

Essentials of Inventory Management

Michael W. Newell and Marina N. Grashina

THIRD EDITION Michael C. Thomsett

Defining, Managing, and Measuring for Optimal Return Jeff Berman

How to Create a Supply Chain Advantage Dirk Seifert

A Revolutionary Model for Sales and Operations Planning in the New On-Demand Economy Robert P. Burrows III

Controlling a Project When the Team Doesn’t Report to You SECOND EDITION Tom Kendrick

Maximizing Project Value

Collaborative Planning, Forecasting, and Replenishment

978-0-8144-7182-1 / HC / $44.95

Jack Ferraro 978-0-8144-1736-2 / HC / $24.95

978-0-8144-1728-7 / PB / $15.00

Little Black Book of Project Management, The

PURCHASING & SUPPLY CHAIN

New Directions in Supply-Chain Management Technology, Strategy, and Implementation Tonya Boone and Ram Ganeshan 978-0-8144-0637-3 / HC / $99.95

Supply Chain Excellence A Handbook for Dramatic Improvement Using the SCOR Model THIRD EDITION Peter Bolstorff and Robert Rosenbaum 978-0-8144-1771-3 / HC / $45.00

Supply Chain Imperative, The How to Ensure Ethical Behavior in Your Global Suppliers Dale Neef 978-0-8144-0783-7 / HC / $32.95

Supply Chain Management Guide to Business Continuity, A Betty A. Kildow

Succeeding in the Project Management Jungle How to Manage the People Side of Projects Doug Russell 978-0-8144-1615-0 / PB / $19.95

978-0-8144-1645-7 / HC / $35.00

Supply-Based Advantage, The How to Link Suppliers to Your Organization’s Corporate Strategy Stephen C. Rogers 978-0-8144-0155-2 / HC / $39.95

Your Successful Project Management Career Ronald B. Cagle 978-0-8144-0824-7 / PB / $17.95

978-0-8144-1426-2 / HC / $34.95

TITLES IN RED ARE OUR BESTSELLERS

27


SELECTED BACKLIST Home Staging That Works

QUALITY MANAGEMENT Power of Business Process Improvement, The 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability Susan Page 978-0-8144-1478-1 / HC / $32.95

Ultimate Six Sigma, The Beyond Quality Excellence Keki Bhote 978-0-8144-0677-9 / HC / $75.00 Short Discount

Sell Your Home in Less Time for More Money Starr C. Osborne

Landlord’s Financial Tool Kit, The Michael C. Thomsett 978-0-8144-7235-4 / PB / $18.95

Mortgage Confidential What You Need to Know That Your Lender Won’t Tell You SECOND EDITION David Reed 978-0-8144-1543-6 / PB / $17.95

Using Multiple Environment Overstress Tests to Make it Happen Keki Bhote and Adi Bhote

Quick Answers to Over 250 Critical Questions About Your Home Loan SECOND EDITION David Reed

978-0-8144-0792-9 / HC / $39.95

978-0-8144-0166-8 / PB / $16.95

Property Management Tool Kit, The

REAL ESTATE Commercial Mortgages 101 Everything You Need to Know to Create a Winning Loan Request Package Michael Reinhard 978-0-8144-1507-8 / PB / $21.95

Complete Guide to Investing in Foreclosures, The Steve Berges 978-0-8144-7288-0 / PB / $17.95

Decoding the New Mortgage Market

Mike Beirne 978-0-8144-7351-1 / PB / $19.95

Real Estate Investor’s Guide to Financing, The Insider Advice for Making the Most Money on Every Deal David Reed 978-0-8144-8061-8 / PB / $17.95

Real Estate Presentations That Make Millions Jim Remley 978-0-8144-7401-3 / PB / $18.95

Saving the Deal

Insider Secrets for Getting the Best Loan Without Getting Ripped Off David Reed

How to Avoid Financing Fiascoes and Other Real Estate Deal Killers Tracey Rumsey

978-0-8144-1400-2 / PB / $17.95

978-0-8144-0030-2 / PB / $17.95

Everything You Need to Know Before Buying a Co-op,Condo, or Townhouse

Stop Foreclosure Now

Ken Roth

The Complete Guide to Saving Your Home and Your Credit Lloyd Segal

978-0-8144-7325-2 / PB / $18.95

978-0-8144-1330-2 / PB / $19.95

Financing Your Condo, Co-Op, or Townhouse David Reed 978-0-8144-8062-5 / PB / $18.95

Home Buyer’s Question and Answer Book, The Bridget McCrea 978-0-8144-7236-1 / PB / $16.95

Home Makeovers That Sell Quick and Easy Ways to Get the Highest Possible Price Sid Davis 978-0-8144-7373-3 / PB / $15.00

Survival Guide for Buying a Home, A SECOND EDITION Sid Davis 978-0-8144-1425-5 / PB / $17.95

Survival Guide to Selling a Home, A Sid Davis 978-0-8144-7274-3 / PB / $15.00

Your Guide to VA Loans How to Cut Through The Red Tape and Get Your Dream Home Fast David Reed 978-0-8144-7435-8 / PB / $17.95

28

David Reed 978-0-8144-7370-2 / PB / $18.95

978-0-8144-1522-1 / PB / $18.95

Mortgages 101 World Class Reliability

Your Successful Career as a Mortgage Broker

Your Successful Real Estate Career FIFTH EDITION Kenneth W. Edwards 978-0-8144-7319-1 / PB / $18.95

SALES ACCIDENTAL SALESPERSON, THE How to Take Control of Your Sales Career and Earn the Respect and Income You Deserve SECOND EDITION Chris Lytle 978-0-8144-3086-6 / PB / $17.95

Building a Winning Sales Force Powerful Strategies for Driving High Performance Andris A. Zoltners, Prabhakant Sinha and Sally E. Lorimer 978-0-8144-1040-0 / HC / $34.95

Buying Styles Simple Lessons in Selling the Way Your Customers Buys Michael Wilkinson, Richard Smith, Tierah Chorba and Lynn Sokler 978-0-8144-1527-6 / HC / $19.95

Compensating New Sales Roles How to Design Rewards That Work in Today’s Selling Environment SECOND EDITION Jerome A. Colletti and Mary S. Fiss 978-0-8144-7106-7 / HC / $79.95 Short Discount

Complete Guide to Sales Force Incentive Compensation, The How to Design and Implement Plans That Work Andris A. Zoltners, Prabhakant Sinha and Sally E. Lorimer 978-0-8144-7324-5 / HC / $65.00 Short Discount

Consultative Selling The Hanan Formula for High-Margin Sales at High Levels EIGHTH EDITION Mack Hanan 978-0-8144-1617-4 / HC / $29.95

Conversations That Sell Collaborate with Buyers and Make Every Conversation Count Nancy Bleeke 978-0-8144-3180-1 / PB / $17.95


SELECTED BACKLIST EMOTIONAL INTELLIGENCE FOR SALES SUCCESS Connect with Customers and Get Results Colleen Stanley

Sales Manager’s Success Manual, The Wayne M. Thomas 978-0-8144-8050-2 / HC / $24.95

978-0-8144-3029-3 / PB / $17.95

Sales Scripts That Sell Fundamentals of Sales Management for the Newly Appointed Sales Manager

SECOND EDITION Michael Gamble and Teri Gamble 978-0-8144-7421-1 / PB / $16.95

High-Profit Selling Win the Sale Without Compromising on Price Mark Hunter 978-0-8144-2009-6 / PB / $19.95

Key to the C-Suite, The What You Need to Know to Sell Successfully to Top Executives Michael J. Nick 978-0-8144-1730-0 / HC / $22.00

Knock Your Socks Off Prospecting How to Cold Call, Get Qualified Leads, and Make More Money William “Skip” Miller and Ron Zemke 978-0-8144-7285-9 / PB / $16.95

NEW SALES. SIMPLIFIED. The Essential Handbook for Prospecting and New Business Development Mike Weinberg 978-0-8144-3177-1 / PB / $17.95

ProActive Sales Management How to Lead, Motivate, and Stay Ahead of the Game SECOND EDITION William “Skip” Miller 978-0-8144-1456-9 / HC / $24.95

ProActive Selling Control the Process—Win the Sale SECOND EDITION William “Skip” Miller 978-0-8144-3192-4 / PB / $17.95

QUESTIONS THAT SELL The Powerful Process for Discovering What Your Customer Really Wants Paul Cherry

Secret Language of Influence, The Master the One Skill Every Sales Pro Needs Dan Seidman 978-0-8144-1726-3 / PB / $17.95

Prospecting Techniques That Really Pay Off SECOND EDITION Paul S. Goldner

How Quantum Theory Explains Our Everyday World Michael D. Fayer

Brain Sense The Science of the Senses and How We Process the World Around Us Faith Hickman Brynie 978-0-8144-1324-1 / HC / $24.00

Selling to Anyone Over the Phone SECOND EDITION Renee P. Walkup and Sandra McKee 978-0-8144-1483-5 / PB / $17.95

Selling to The New Elite Discover the Secret to Winning Over Your Wealthiest Prospects James Taylor, Stephen Kraus and Doug Harrison 978-0-8144-1653-2 / HC / $27.95

Food Fray Inside the Controversy over Genetically Modified Food Lisa H. Weasel 978-0-8144-0164-4 / HC / $23.00

Geeks of War, The The Secretive Labs and Brilliant Minds Behind Tomorrow’s Warfare Technologies John Edwards 978-0-8144-0852-0 / HC / $24.00

Slow Down, Sell Faster! Understand Your Customer’s Buying Process and Maximize Your Sales Kevin Davis 978-0-8144-1685-3 / PB / $18.95

Smart Sales Manager The Ultimate Playbook for Building and Running a HighPerformance Inside Sales Team Josiane Chriqui Feigon

Microbe Are We Ready for the Next Plague? Alan Zelicoff and Michael Bellomo 978-0-8144-0865-0 / HC / $23.00

Nanocosm Nanotechnology and the Big Changes Coming from the Inconceivably Small William Illsey Atkinson 978-0-8144-7277-4 / PB / $17.95

978-0-8144-3283-9 / HC / $24.95

SMART SELLING ON THE PHONE AND ONLINE Inside Sales That Gets Results Josiane Chriqui Feigon 978-0-8144-1465-1 / PB / $17.95

SELF-HELP 30 Days to a More Powerful Memory Gini Graham Scott

Successful Cold Call Selling Over 100 New Ideas, Scripts, and Examples From the Nation’s Foremost Sales Trainer Lee Boyan 978-0-8144-7718-2 / PB / $17.95

978-0-8144-7339-9 / PB / $16.95

Red-Hot Cold Call Selling

Absolutely Small

978-0-8144-1488-0 / HC / $24.00

Matthew Schwartz 978-0-8144-0873-5 / PB / $18.95

SCIENCE & TECHNOLOGY

978-0-8144-7445-7 / PB / $14.95

Life in Balance, A Nourishing the Four Roots of True Happiness Dr. Kathleen Hall 978-0-8144-7334-4 / HC / $21.95

What Your CEO Needs to Know About Sales Compensation Connecting the Corner Office to the Front Line Mark Donnolo

Power of Charm, The How to Win Anyone Over in Any Situation Brian Tracy and Ron Arden 978-0-8144-7357-3 / HC / $15.00

978-0-8144-3227-3 / HC / $34.95

978-0-8144-7348-1 / PB / $17.95

Red-Hot Selling Power Techniques That Win Even the Toughest Sale Paul S. Goldner

Zero-Turnover Sales Force, The How to Maximize Revenue by Keeping Your Sales Team Intact Doug McLeod 978-0-8144-1560-3 / HC / $24.95

978-0-8144-7353-5 / PB / $17.95

TITLES IN RED ARE OUR BESTSELLERS

29


SELECTED BACKLIST SMALL BUSINESS & ENTREPRENEURSHIP 6 Secrets to Startup Success How to Turn Your Entrepreneurial Passion into a Thriving Business John Bradberry 978-0-8144-1606-8 / HC / $21.95

QUICK TEAM-BUILDING ACTIVITIES FOR BUSY MANAGERS 50 Exercises That Get Results in Just 15 Minutes Brian Cole Miller 978-0-8144-7201-9 / PB / $17.95

Team-Building Tool Kit, The

Lawrence J. Daniels

Tips and Tactics for Effective Workplace Teams SECOND EDITION Deborah Mackin and Deborah Harrington-Mackin

978-0-8144-3241-9 / PB / $24.95

978-0-8144-7439-6 / PB / $17.95

Graphic Designer’s Business Survival Guide, The

It’s Your Biz The Complete Guide to Becoming Your Own Boss Susan Wilson Solovic and Ellen R. Kadin 978-0-8144-1671-6 / HC / $22.95

Small-Business Guide to Government Contracts, The How to Comply with the Key Rules and Regulations . . . and Avoid Terminated Agreements, Fines, or Worse Steven J. Koprince 978-0-8144-3193-1 / HC / $29.95

Technology Solutions for Growing Businesses Ramon Ray

Geri McArdle 978-0-8144-1566-5 / PB / $34.95

Interpersonal Skills Toolkit, The A Trainer’s Guide Terry Gillen 978-0-8144-7124-1 / Looseleaf / $59.95 Short Discount

Leadership Training Activity Book, The 50 Exercises for Building Effective Leaders Lois B. Hart and Charlotte S. Waisman 978-0-8144-7262-0 / PB / $34.95

TRAINING 30-Second Encyclopedia of Learning and Performance, The A Trainer’s Guide to Theory, Terminology, and Practice David H. Miles 978-0-8144-7178-4 / PB / $17.95

Conflict and Communication Activity Book, The 30 High-Impact Training Exercises for Adult Learners Bill Withers and Keami D. Lewis 978-0-8144-7167-8 / PB / $34.95

978-0-8144-7220-0 / PB / $29.95

Young Guns

Instructional Design for Action Learning

Diversity Training Activity Book, The

The Fearless Entrepreneur’s Guide to Chasing Your Dreams and Breaking Out on Your Own Robert Tuchman

50 Activities for Promoting Communication and Understanding at Work Jonamay Lambert and Selma Myers

978-0-8144-1070-7 / HC / $21.95

978-0-8144-1536-8 / PB / $34.95

Leading the Learning Revolution The Expert’s Guide to Capitalizing on the Exploding Lifelong Education Market Jeff Cobb 978-0-8144-3225-9 / HC / $29.95

Management Training Tool Kit, The 35 Exercises to Prepare Managers for the Challenges They Face Every Day Alan Clardy 978-0-8144-3114-6 / PB / $34.95

Negotiation at Work Maximize Your Team’s Skills with 60 High-Impact Activities Ira G. Asherman 978-0-8144-3190-0 / PB / $34.95

Show Biz Training Fun and Effective Training Techniques from the Worlds of Stage, Screen, and Song Lenn Millbower 978-0-8144-7157-9 / PB / $34.95

E-Learning Question and Answer Book, The

TEAMS INTO THE STORM Lessons in Teamwork from the Treacherous Sydney to Hobart Ocean Race Dennis N.T. Perkins 978-0-8144-3198-6 / HC / $24.95

More Quick Team-Building Activities for Busy Managers 50 New Exercises That Get Results in Just 15 Minutes Brian Cole Miller 978-0-8144-7378-8 / PB / $17.95

Nice Teams Finish Last The Secret to Unleashing Your Team’s Maximum Potential Brian Cole Miller 978-0-8144-1393-7 / PB / $17.95

30

A Survival Guide for Trainers and Business Managers Allan Henderson 978-0-8144-7169-2 / PB / $19.95

E-Learning Revolution, The How Technology Is Driving a New Training Paradigm Martyn Sloman 978-0-8144-7155-5 / HC / $24.95

Trainer’s Handbook, The The AMA Guide to Effective Training Garry Mitchell 978-0-8144-0341-9 / HC / $75.00 Short Discount

Training on Trial How Workplace Learning Must Reinvent Itself to Remain Relevant James D. Kirkpatrick and Wendy Kayser Kirkpatrick 978-0-8144-1464-4 / HC / $24.95

First-Time Trainer, The A Step-by-Step Quick Guide for Managers, Supervisors, and New Training Professionals SECOND EDITION Tom W. Goad 978-0-8144-1559-7 / PB / $18.95

Innovation at Work

Turning Training into Learning How to Design and Deliver Programs That Get Results Sheila W. Furjanic and Laurie A. Trotman 978-0-8144-0519-2 / PB / $39.95

Working Longer

55 Activities to Spark Your Team’s Creativity Richard Brynteson

New Strategies for Managing, Training, and Retaining Older Employees William J. Rothwell, Harvey Sterns, D iane Spokus and Joel Reaser

978-0-8144-3234-1 / PB / $34.95

978-0-8144-7392-4 / PB / $29.95


TITLE AND AUTHOR INDEX TITLE INDEX 100-Mile Walk, The . . . . . . . . . . . . . . . . . . . .22 101 Activities for Delivering Knock Your Socks Off Service . . . . . . . . . . . . . . . . . . . .18 101 Project Management Problems and How to Solve Them . . . . . . . . . . . . . . . .26 101 Sample Write-Ups for Documenting Employee Performance Problems . . . . . . . . .22 101 Tough Conversations to Have with Employees . . . . . . . . . . . . . . .22 11 Laws of Likability, The . . . . . . . . . . . . . . .16 201 Knockout Answers to Tough Interview Questions . . . . . . . . . . . . . .17 2600 Phrases for Effective Performance Reviews . . . . . . . . . . . . . . . . .22 2600 Phrases for Setting Effective Performance Goals . . . . . . . . . . . .22 30 Days to a More Powerful Memory . . . . . . .29 30-Second Encyclopedia of Learning and Performance, The . . . . . . . . . . . . . . . . .30 6 Secrets to Startup Success . . . . . . . . . . . . .30 7 Hidden Reasons Employees Leave, The . . . .22 7 Steps to Raising a Bilingual Child . . . . . . . .26 96 Great Interview Questions to Ask Before You Hire . . . . . . . . . . . . . . . . .22 ABCs of Breastfeeding, The . . . . . . . . . . . . . .26 Absolute Honesty . . . . . . . . . . . . . . . . . . . . .19 Absolutely Small . . . . . . . . . . . . . . . . . . . . . .29 Accidental Salesperson, The . . . . . . . . . . . . .28 According to Kotler . . . . . . . . . . . . . . . . . . . .24 Acing the Interview . . . . . . . . . . . . . . . . . . . .17 ADD/ADHD Drug Free . . . . . . . . . . . . . . . . . .26 Administrative Assistant’s and Secretary’s Handbook . . . . . . . . . . . . . .17 All Customers Are Irrational . . . . . . . . . . . . . .24 AMA Business Boot Camp . . . . . . . . . . . . . . .22 AMA Dictionary of Business and Management, The . . . . . . . . . . . . . . . . .19 AMA DISC Survey . . . . . . . . . . . . . . . . . . . . .20 AMA Guide to Management Development, The . . . . . . . . . .22 AMA Handbook of Business Documents, The . . . . . . . . . . . . . .17 AMA Handbook of Business Letters . . . . . . . .17 AMA Handbook of Business Writing, The . . . .17 AMA Handbook of Due Diligence, The . . . . . .19 AMA Handbook of Financial Risk Management, The . . . . . . . . . . . . . . . .19 AMA Handbook of Leadership, The . . . . . . . .22 AMA Handbook of Project Management, The . . . . . . . . . . . . . .26 AMA Handbook of Public Relations, The . . . .24 American Entrepreneur . . . . . . . . . . . . . . . . .20 Army of Entrepreneurs . . . . . . . . . . . . . . . . . .22 Art of Social Selling, The . . . . . . . . . . . . . . . . .4 Auditing Your Human Resources Department . . . . . . . . . . . . . . . .20 Baby on Board . . . . . . . . . . . . . . . . . . . . . . .26 Be a Direct Selling Superstar . . . . . . . . . . . . .24 Be a Network Marketing Superstar . . . . . . . . .25 Be a Party Plan Superstar . . . . . . . . . . . . . . .25 Be a Recruiting Superstar . . . . . . . . . . . . . . .25 Becoming an Exceptional Executive Coach . . .22 Bench Strength . . . . . . . . . . . . . . . . . . . . . . .22 Beyond the Lean Revolution . . . . . . . . . . . . .19 Bible on Leadership, The . . . . . . . . . . . . . . . .22 Black Belt Negotiating . . . . . . . . . . . . . . . . . .25 Black Faces in White Places . . . . . . . . . . . . .17

Black-White Achievement Gap, The . . . . . . . .19 Blissful Data . . . . . . . . . . . . . . . . . . . . . . . . .18 Blueprint for Corporate Governance, A . . . . . .19 Blueprint for Project Recovery— A Project Management Guide . . . . . . . . . . . .27 Board of Directors and Audit Committee Guide to Fiduciary Responsibilities, The . . . .19 BOOM . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25 Brain Sense . . . . . . . . . . . . . . . . . . . . . . . . .29 Brand Aid . . . . . . . . . . . . . . . . . . . . . . . . . . .25 Brand Real . . . . . . . . . . . . . . . . . . . . . . . . . .25 Breakthrough! . . . . . . . . . . . . . . . . . . . . . . . .25 Building a House for Diversity . . . . . . . . . . . .22 Building a Winning Sales Force . . . . . . . . . . .28 Business Confidential . . . . . . . . . . . . . . . . . .19 Business Under Fire . . . . . . . . . . . . . . . . . . .19 Busy Manager’s Guide to Delegation, The . . . .23 Buying Styles . . . . . . . . . . . . . . . . . . . . . . . .28 Career Clinic, The . . . . . . . . . . . . . . . . . . . . .17 Career Match . . . . . . . . . . . . . . . . . . . . . . . .17 Celebration of Fools . . . . . . . . . . . . . . . . . . . .19 Chaotics . . . . . . . . . . . . . . . . . . . . . . . . . . . .20 Chocolate Fortunes . . . . . . . . . . . . . . . . . . . .21 Class with Drucker, A . . . . . . . . . . . . . . . . . . .23 Clean Energy Nation . . . . . . . . . . . . . . . . . . .18 Click Millionaires . . . . . . . . . . . . . . . . . . . . . .21 Coaching Connection, The . . . . . . . . . . . . . . .23 Coaching for Emotional Intelligence . . . . . . . .23 Collaborative Planning, Forecasting, and Replenishment . . . . . . . . . . . . . . . . . . .27 Commercial Mortgages 101 . . . . . . . . . . . . . .28 Compensating New Sales Roles . . . . . . . . . . .28 Complete Guide to Hiring and Firing Government Employees, The . . . . . . .23 Complete Guide to Investing in Foreclosures, The . . . . . . . . . . .28 Complete Guide to Sales Force Incentive Compensation, The . . . . . . . . . . . .28 Conflict 101 . . . . . . . . . . . . . . . . . . . . . . . . .23 Conflict and Communication Activity Book, The . . . . . . . . . . . . . . . . . . . .30 Consultative Selling . . . . . . . . . . . . . . . . . . . .28 Conversations That Sell . . . . . . . . . . . . . . . . .28 Coolfarming . . . . . . . . . . . . . . . . . . . . . . . . .19 Coolhunting . . . . . . . . . . . . . . . . . . . . . . . . .19 Corporate Agility . . . . . . . . . . . . . . . . . . . . . .16 Corporate Portals . . . . . . . . . . . . . . . . . . . . . .18 Cracking the New Job Market . . . . . . . . . . . .17 Critical Thinking Toolkit, The . . . . . . . . . . . . .23 Crunch Point . . . . . . . . . . . . . . . . . . . . . . . . .16 Cultural Intelligence Difference, The . . . . . . .20 Customer Service Management Training 101 . . . . . . . . . . . . . .18 Customer Service Survival Kit, The . . . . . . . . .18 Customer Service Training 101 . . . . . . . . . . .18 Customer-Centered Products . . . . . . . . . . . . .26 Data Crush . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Deadline! . . . . . . . . . . . . . . . . . . . . . . . . . . .20 Deadly Blue . . . . . . . . . . . . . . . . . . . . . . . . .20 Debt-Free Spending Plan, The . . . . . . . . . . . .26 Decoding the New Mortgage Market . . . . . . . .28 Delegation & Supervision (The Brian Tracy Success Library) . . . . . . . .23 Delight Your Customers . . . . . . . . . . . . . . . . .18 Delivering Knock Your Socks Off Service . . . .18 Designing Dynamic Organizations . . . . . . . . .23 Disagreements, Disputes, and All-Out War . . .16 Disaster Recovery Handbook, The . . . . . . . . .26

Discipline Without Punishment . . . . . . . . . . .23 Diversity Code, The . . . . . . . . . . . . . . . . . . . .23 Diversity Index, The . . . . . . . . . . . . . . . . . . . .23 Diversity Training Activity Book, The . . . . . . . .30 Do It! Marketing . . . . . . . . . . . . . . . . . . . . . .25 DoCoMo—Japan’s Wireless Tsunami . . . . . . .20 Don’t Think Pink . . . . . . . . . . . . . . . . . . . . . .25 E-Learning Question and Answer Book, The . . . . . . . . . . . . . . . . .30 E-Learning Revolution, The . . . . . . . . . . . . . .30 e-Riches 2.0 . . . . . . . . . . . . . . . . . . . . . . . . .21 Early Warning . . . . . . . . . . . . . . . . . . . . . . . .16 eBay Photography the Smart Way . . . . . . . . . .21 eBay Seller’s Tax and Legal Answer Book, The . . . . . . . . . . . . . . . .21 Economy of You, The . . . . . . . . . . . . . . . . . . . .3 Effective Succession Planning . . . . . . . . . . . .23 Elements of Influence . . . . . . . . . . . . . . . . . .25 Elements of Power, The . . . . . . . . . . . . . . . . .20 Elements of Resume Style, The . . . . . . . . . . .17 Emotional Intelligence for Project Managers . . . . . . . . . . . . . . . . . .27 Emotional Intelligence for Sales Success . . . .29 Employee Recruitment and Retention Handbook, The . . . . . . . . . . . . . .20 Employer’s Legal Advisor, The . . . . . . . . . . . .20 End of Office Politics as Usual, The . . . . . . . .23 Enemy of Engagement, The . . . . . . . . . . . . . .23 Engaging Government Employees . . . . . . . . .23 Ensuring Fairness in Health Care Coverage . . .20 Enterprise Knowledge Portals . . . . . . . . . . . . .18 Enterprise Project Governance . . . . . . . . . . . .27 EQ Difference, The . . . . . . . . . . . . . . . . . . . .16 EQ Interview, The . . . . . . . . . . . . . . . . . . . . .23 Essentials of Finance and Accounting for Nonfinancial Managers, The . . . . . . . . . .19 Essentials of Inventory Management . . . . . . .27 Etiquette Edge, The . . . . . . . . . . . . . . . . . . . .16 Everything You Need to Know Before Buying a Co-op,Condo, or Townhouse . . . . . .28 Exceptional Service, Exceptional Profit . . . . . .19 Experience Effect, The . . . . . . . . . . . . . . . . .25 Export/Import Procedures and Documentation . . . . . . . . . . . . . . . . . . .21 Extending the Supply Chain . . . . . . . . . . . . . .27 Face It . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 Facilitating Project Performance Improvement . . . . . . . . . . . . . .27 Facilitator’s Fieldbook, The . . . . . . . . . . . . . .23 Facility Management Handbook, The . . . . . . .26 Fair, Square & Legal . . . . . . . . . . . . . . . . . . .20 FBI Career Guide, The . . . . . . . . . . . . . . . . . .17 Field Tested . . . . . . . . . . . . . . . . . . . . . . . . .20 Financial Bliss . . . . . . . . . . . . . . . . . . . . . . .26 Financial Fresh Start . . . . . . . . . . . . . . . . . . .26 Financing Your Condo, Co-Op, or Townhouse . . . . . . . . . . . . . . . . . .28 First-Time Manager, The . . . . . . . . . . . . . . . .23 First-Time Trainer, The . . . . . . . . . . . . . . . . . .30 Fitness After 40 . . . . . . . . . . . . . . . . . . . . . .20 Focal Point . . . . . . . . . . . . . . . . . . . . . . . . . .16 Food Fray . . . . . . . . . . . . . . . . . . . . . . . . . . .29 Franchising & Licensing . . . . . . . . . . . . . . . .20 From the Bureau to the Boardroom . . . . . . . .23 Front Desk Security and Safety . . . . . . . . . . .26 Full Engagement! . . . . . . . . . . . . . . . . . . . . .23 Fundamentals of Enterprise Risk Management . . . . . . . . . . . . . . . . . . . .16

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Fundamentals of Project Management . . . . . .27 Fundamentals of Sales Management for the Newly Appointed Sales Manager . . . . . . .29 Future Savvy . . . . . . . . . . . . . . . . . . . . . . . . .20 Geeks of War, The . . . . . . . . . . . . . . . . . . . . .29 Generations at Work . . . . . . . . . . . . . . . . . . .23 Generations, Inc. . . . . . . . . . . . . . . . . . . . . . .23 Get Clients Now! . . . . . . . . . . . . . . . . . . . . . .25 Get Weird! . . . . . . . . . . . . . . . . . . . . . . . . . .23 Getting to Innovation . . . . . . . . . . . . . . . . . . .23 Go Google . . . . . . . . . . . . . . . . . . . . . . . . . . .21 Goal Setting . . . . . . . . . . . . . . . . . . . . . . . . .16 Going Lean Fieldbook, The . . . . . . . . . . . . . .24 Going Social . . . . . . . . . . . . . . . . . . . . . . . . .25 Graphic Designer’s Business Survival Guide, The . . . . . . . . . . . . . . . . . . .30 Handbook for Strategic HR . . . . . . . . . . . . . .21 Harvesting Intangible Assets . . . . . . . . . . . . .23 High-Impact Interview Questions . . . . . . . . . .23 High-Profit Selling . . . . . . . . . . . . . . . . . . . . .29 High-Tech, High-Touch Customer Service . . . .19 Home Buyer’s Question and Answer Book, The . . . . . . . . . . . . . . . . . . . .28 Home Makeovers That Sell . . . . . . . . . . . . . .28 Home Staging That Works . . . . . . . . . . . . . . .28 How the Best Leaders Lead . . . . . . . . . . . . . .22 How to Become a Better Negotiator . . . . . . . .25 How to Land a Top-Paying Federal Job . . . . . .17 How to Make It Big as a Consultant . . . . . . . .17 How to Succeed in Business Using LinkedIn . . . . . . . . . . . . . . .21 How to Tell Anyone Anything . . . . . . . . . . . . .17 How to Write Fast Under Pressure . . . . . . . . .18 HR Answer Book, The . . . . . . . . . . . . . . . . . .21 HR from the Heart . . . . . . . . . . . . . . . . . . . . .21 I Got My Dream Job and So Can You . . . . . . .17 Idea Agent . . . . . . . . . . . . . . . . . . . . . . . . . .22 Idea to Invention . . . . . . . . . . . . . . . . . . . . . .10 Identifying and Managing Project Risk . . . . . .27 Image of Success, The . . . . . . . . . . . . . . . . .17 Improving the Performance of Government Employees . . . . . . . . . . . . . .23 Improving Your Project Management Skills . . .27 In the Shadow of the Dragon . . . . . . . . . . . . .21 Increase Your Influence at Work . . . . . . . . . . .16 India Arriving . . . . . . . . . . . . . . . . . . . . . . . .21 Innovation at Work . . . . . . . . . . . . . . . . . . . .30 Innovation Killer, The . . . . . . . . . . . . . . . . . .23 Innovative Sale, The . . . . . . . . . . . . . . . . . . . .4 Insider’s Guide to Building a Successful Consulting Practice, An . . . . . . .17 Instant Messaging Rules . . . . . . . . . . . . . . . .18 Instructional Design for Action Learning . . . . .30 Intelligent Leadership . . . . . . . . . . . . . . . . . .22 Internet Riches . . . . . . . . . . . . . . . . . . . . . . .21 Interpersonal Skills Toolkit, The . . . . . . . . . . .30 Into the Storm . . . . . . . . . . . . . . . . . . . . . . . .30 Invaluable Knowledge . . . . . . . . . . . . . . . . . .23 Investing in a Sustainable World . . . . . . . . . .20 It Factor, The . . . . . . . . . . . . . . . . . . . . . . . .16 It Gets Easier! . . . And Other Lies We Tell New Mothers . . . . . . . . . . . . . .26 It’s Your Biz . . . . . . . . . . . . . . . . . . . . . . . . . .30 Job Search Checklist, The . . . . . . . . . . . . . . . .2 Job Search Solution, The . . . . . . . . . . . . . . . .17 Joe’s Law . . . . . . . . . . . . . . . . . . . . . . . . . . .18 Joy of Retirement, The . . . . . . . . . . . . . . . . . .16 Just Listen . . . . . . . . . . . . . . . . . . . . . . . . . .18


TITLE AND AUTHOR INDEX Keeping Employees Accountable for Results . . . . . . . . . . . . . . . .23 Keeping the People Who Keep You in Business . . . . . . . . . . . . . .23 Key to the C-Suite, The . . . . . . . . . . . . . . . . .29 Kindness Revolution, The . . . . . . . . . . . . . . .19 Knock Your Socks Off Prospecting . . . . . . . . .29 Landlord’s Financial Tool Kit, The . . . . . . . . .28 Language of Success, The . . . . . . . . . . . . . . .18 Laws of Charisma, The . . . . . . . . . . . . . . . . .16 Lead by Example . . . . . . . . . . . . . . . . . . . . . .22 Lead with a Story . . . . . . . . . . . . . . . . . . . . .18 Lead with Purpose . . . . . . . . . . . . . . . . . . . . .22 Lead Your Boss . . . . . . . . . . . . . . . . . . . . . . .22 Leader’s Guide to Speaking with Presence, The . . . . . . . . . . . .13 Leader’s Pocket Guide, The . . . . . . . . . . . . . .22 Leader’s Tool Kit, The . . . . . . . . . . . . . . . . . .22 Leadership (The Brian Tracy Success Library) . . . . . . . . . .9 Leadership 2030 . . . . . . . . . . . . . . . . . . . . .13 Leadership Advantage, The . . . . . . . . . . . . . .23 Leadership Training Activity Book, The . . . . . .30 Leading at The Edge . . . . . . . . . . . . . . . . . . .22 Leading the Learning Revolution . . . . . . . . . .30 Leading with Cultural Intelligence . . . . . . . . .22 Leading with Kindness . . . . . . . . . . . . . . . . .22 Lean but Agile . . . . . . . . . . . . . . . . . . . . . . . .21 Lean Manufacturing That Works . . . . . . . . . . .24 Lean Six Sigma That Works . . . . . . . . . . . . . .24 Life in Balance, A . . . . . . . . . . . . . . . . . . . . .29 Little Black Book of Project Management, The . . . . . . . . . . . . . .27 Little Book of Leadership Development, The . . . . . . . . . . . . . . . . . . . .22 Live From Jordan . . . . . . . . . . . . . . . . . . . . . .25 Looks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18 Lost Art of the Great Speech, The . . . . . . . . .18 Make Your Contacts Count . . . . . . . . . . . . . . .17 Make Your Own Rules . . . . . . . . . . . . . . . . . .17 Management 500, The . . . . . . . . . . . . . . . . .24 Management Training Tool Kit, The . . . . . . . .30 Management Would Be Easy... If It Weren’t for the People . . . . . . . . . . . . . .24 Management? It’s Not What You Think! . . . . .24 Manager 3.0 . . . . . . . . . . . . . . . . . . . . . . . . .24 Manager’s Guide to Coaching, A . . . . . . . . . . .24 Manager’s Guide to HR, The . . . . . . . . . . . . .24 Manager’s Guide to Maximizing Employee Potential, The . . . . . . . . . . . . . . .24 Manager’s Guide to Virtual Teams, A . . . . . . .24 Manager’s Pocket Calculator, The . . . . . . . . . .24 Managing Brand You . . . . . . . . . . . . . . . . . . .16 Managing for Execution . . . . . . . . . . . . . . . . .14 Managing Government Employees . . . . . . . . .24 Managing Knock Your Socks Off Service . . . . .19 Managing Time and Space in the Modern Warehouse . . . . . . . . . . . . . .26 Managing Up . . . . . . . . . . . . . . . . . . . . . . . .17 Managing Your Government Career . . . . . . . . .17 Market-Driven Supply Chain, The . . . . . . . . . .27 Marketing by the Numbers . . . . . . . . . . . . . . .25 Marketing Plan, The . . . . . . . . . . . . . . . . . . .25 Marketing to Millennials . . . . . . . . . . . . . . . .25 Mastering Import & Export Management . . . .21 Maximizing Project Value . . . . . . . . . . . . . . . .27 Maximum Influence . . . . . . . . . . . . . . . . . . .25

Mergers and Acquisitions from A to Z . . . . . . . . . . . . . . . . . . . . . . . . .19 Microbe . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 Million-Dollar Financial Advisor, The . . . . . . .19 Million-Dollar Financial Services Practice, The . . . . . . . . . . . . . . . . . . . . . . . .19 Mobile Technology Question and Answer Book, The . . . . . . . . . . . . . . . . .18 More Quick Team-Building Activities for Busy Managers . . . . . . . . . . . . . . . . . . . .30 More Time for You . . . . . . . . . . . . . . . . . . . . .16 Mortgage Confidential . . . . . . . . . . . . . . . . . .28 Mortgages 101 . . . . . . . . . . . . . . . . . . . . . . .28 Motivation (The Brian Tracy Success Library) . . . . . . . . .24 Myself and Other More Important Matters . . .24 Nanocosm . . . . . . . . . . . . . . . . . . . . . . . . . .29 Negotiation (The Brian Tracy Success Library) . . . . . . . . .25 Negotiation at Work . . . . . . . . . . . . . . . . . . . .30 Net Worth Workout, The . . . . . . . . . . . . . . . . .26 New Corporate Facts of Life, The . . . . . . . . . . .6 New Directions in Supply-Chain Management . . . . . . . . . . . . .27 New Elite, The . . . . . . . . . . . . . . . . . . . . . . .20 New HR Analytics, The . . . . . . . . . . . . . . . . .21 New Korea, The . . . . . . . . . . . . . . . . . . . . . .21 New Manager’s Tool Kit, The . . . . . . . . . . . . .24 New Rules of Lead Generation, The . . . . . . . .25 New Sales. Simplified. . . . . . . . . . . . . . . . . .29 New Supervisor’s Survival Manual, The . . . . . .24 Nice Teams Finish Last . . . . . . . . . . . . . . . . .30 No More Pointless Meetings . . . . . . . . . . . . . .24 Nonprofit Fundraising Solution, The . . . . . . . .12 Now, Build a Great Business! . . . . . . . . . . . . .20 On-Demand Brand, The . . . . . . . . . . . . . . . . .25 Operation Excellence . . . . . . . . . . . . . . . . . . .16 Outsourcing for Radical Change . . . . . . . . . . .16 Overcoming School Anxiety . . . . . . . . . . . . . .26 Parenting an Adult with Disabilities or Special Needs . . . . . . . . . . . .26 Parenting Beyond Belief . . . . . . . . . . . . . . . .26 People Styles at Work...And Beyond . . . . . . . .16 Perfectly Able . . . . . . . . . . . . . . . . . . . . . . . .21 Performance Appraisal Tool Kit, The . . . . . . . .21 Performance-Based Project Management . . . .15 Personality Power . . . . . . . . . . . . . . . . . . . . .17 Persuasion IQ . . . . . . . . . . . . . . . . . . . . . . . .25 Persuasive Business Proposals . . . . . . . . . . . .18 Portable Mentor, The . . . . . . . . . . . . . . . . . . .17 Positioned . . . . . . . . . . . . . . . . . . . . . . . . . . .21 Power of a Positive Attitude, The . . . . . . . . . .16 Power of Business Process Improvement, The . . . . . . . . . . . . . . . . . . . .28 Power of Charm, The . . . . . . . . . . . . . . . . . . .29 Power of Convergence, The . . . . . . . . . . . . . .18 Power of Presence, The . . . . . . . . . . . . . . . . .16 Power of Reputation, The . . . . . . . . . . . . . . .20 Power of Thinking Through Paradox, The . . . . .8 Powerful Phrases for Dealing with Difficult People . . . . . . . . . . . . . . . . . .11 Powerful Phrases for Effective Customer Service . . . . . . . . . . . . .19 Powerful Phrases for Successful Interviews . . .11 Powerful Proposals . . . . . . . . . . . . . . . . . . . .18 Practical Drucker, The . . . . . . . . . . . . . . . . . . .7 Preparing for Leadership . . . . . . . . . . . . . . . .22 ProActive Sales Management . . . . . . . . . . . . .29 ProActive Selling . . . . . . . . . . . . . . . . . . . . . .29

32

Productive Performance Appraisals . . . . . . . .24 Program Management Office Advantage, The . . . . . . . . . . . . . . . . .27 Project Management . . . . . . . . . . . . . . . . . . .27 Project Management for Non-Project Managers . . . . . . . . . . . . . . . . .27 Project Management for Small Business . . . . .27 Project Management Office Toolkit, The . . . . .27 Project Management Question and Answer Book, The . . . . . . . . . . . . . . . . .27 Project Management That Works . . . . . . . . . .27 Project Management Tool Kit, The . . . . . . . . .15 Property Management Tool Kit, The . . . . . . . .28 Punctuation at Work . . . . . . . . . . . . . . . . . . .18 Questions That Sell . . . . . . . . . . . . . . . . . . . .29 Quick Brainstorming Activities for Busy Managers . . . . . . . . . . . . . . . . . . . .24 Quick Emotional Intelligence Activities for Busy Managers . . . . . . . . . . . .24 Quick Team-Building Activities for Busy Managers . . . . . . . . . . . .30 Rainmaker’s Toolkit, The . . . . . . . . . . . . . . . .25 Raising Capital . . . . . . . . . . . . . . . . . . . . . . .19 Raising Freethinkers . . . . . . . . . . . . . . . . . . .26 Raising Gifted Kids . . . . . . . . . . . . . . . . . . . .26 Real Estate Investor’s Guide to Financing, The . . . . . . . . . . . . . . . .28 Real Estate Presentations That Make Millions . . . . . . . . . . . . . . . . . . .28 Real Influence . . . . . . . . . . . . . . . . . . . . . . .18 Real-World Time Management . . . . . . . . . . . .16 Rebuilding Brand America . . . . . . . . . . . . . . .18 Reclaiming the Sky . . . . . . . . . . . . . . . . . . . .18 Recruiting, Interviewing, Selecting & Orienting New Employees . . . . . . . . . . . . .21 Red-Hot Cold Call Selling . . . . . . . . . . . . . . .29 Red-Hot Selling . . . . . . . . . . . . . . . . . . . . . . .29 Reinvention . . . . . . . . . . . . . . . . . . . . . . . . .16 Relational Enterprise, The . . . . . . . . . . . . . . .24 Rescue the Problem Project . . . . . . . . . . . . . .27 Resolving Conflicts on the Job . . . . . . . . . . . .24 Results Without Authority . . . . . . . . . . . . . . .27 Rethinking Risk . . . . . . . . . . . . . . . . . . . . . . .20 Rich . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20 Roadmap to Strategic HR . . . . . . . . . . . . . . .21 ROI of Human Capital, The . . . . . . . . . . . . . .21 Sales Manager’s Success Manual, The . . . . . .29 Sales Scripts That Sell . . . . . . . . . . . . . . . . . .29 Saving the Deal . . . . . . . . . . . . . . . . . . . . . . .28 Secret Language of Influence, The . . . . . . . . .29 Secret Service . . . . . . . . . . . . . . . . . . . . . . . .19 Secret to Peak Productivity, The . . . . . . . . . . .10 Secrets of the Marketing Masters . . . . . . . . . .25 Secrets of Word-of-Mouth Marketing, The . . . .25 Selling to Anyone Over the Phone . . . . . . . . .29 Selling to The New Elite . . . . . . . . . . . . . . . .29 Semper Fi . . . . . . . . . . . . . . . . . . . . . . . . . . .22 Service Failure . . . . . . . . . . . . . . . . . . . . . . .19 Seven Secrets for Negotiating with Government . . . . . . . . . . . . . . . . . . . . .20 Shaping the Future . . . . . . . . . . . . . . . . . . . .16 Shortcuts for Smart Managers . . . . . . . . . . . .24 Show Biz Training . . . . . . . . . . . . . . . . . . . . .30 Signs of Success . . . . . . . . . . . . . . . . . . . . . .20 Slow Down, Sell Faster! . . . . . . . . . . . . . . . . .29 Small-Business Guide to Government Contracts, The . . . . . . . . . . . . .30 Smart Sales Manager . . . . . . . . . . . . . . . . . .29 Smart Selling on the Phone and Online . . . . .29

Smarts . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 Soldier of Finance . . . . . . . . . . . . . . . . . . . . . .2 Something Really New . . . . . . . . . . . . . . . . .26 Speak to Win . . . . . . . . . . . . . . . . . . . . . . . .18 Spiral Up . . . . . . . . . . . . . . . . . . . . . . . . . . .24 Star Factor, The . . . . . . . . . . . . . . . . . . . . . .12 Stiletto Network . . . . . . . . . . . . . . . . . . . . . .17 Stock Investor’s Pocket Calculator, The . . . . . .26 Stop Foreclosure Now . . . . . . . . . . . . . . . . . .28 Strategic Customer Service . . . . . . . . . . . . . .19 Stress-Free Potty Training . . . . . . . . . . . . . . .26 Stress-Free Pregnancy Guide, The . . . . . . . . .26 Strong Kids, Healthy Kids . . . . . . . . . . . . . . .26 Succeeding in the Project Management Jungle . . . . . . . . . . . . .27 Success Under Stress . . . . . . . . . . . . . . . . . .16 Successful Acquisitions . . . . . . . . . . . . . . . . .19 Successful Cold Call Selling . . . . . . . . . . . . . .29 Supply Chain Excellence . . . . . . . . . . . . . . . .27 Supply Chain Imperative, The . . . . . . . . . . . .27 Supply Chain Management Guide to Business Continuity, A . . . . . . . . . .27 Supply-Based Advantage, The . . . . . . . . . . . .27 Survival Guide for Buying a Home, A . . . . . . .28 Survival Guide for Working with Humans, A . .16 Survival Guide to Selling a Home, A . . . . . . . .28 Surviving the Cancer System . . . . . . . . . . . . .20 Take No Prisoners . . . . . . . . . . . . . . . . . . . . .20 Talent Leadership . . . . . . . . . . . . . . . . . . . . .21 Team-Building Tool Kit, The . . . . . . . . . . . . . .30 Technical Analysis of Stock Trends . . . . . . . . .19 Technology Solutions for Growing Businesses . . . . . . . . . . . . . . . . . . .30 Telebomb . . . . . . . . . . . . . . . . . . . . . . . . . . .20 This Is How to Get Your Next Job . . . . . . . . . .17 Time Management (The Brian Tracy Success Library) . . . . . . . . . .9 Time Power . . . . . . . . . . . . . . . . . . . . . . . . . .16 Time Trap, The . . . . . . . . . . . . . . . . . . . . . . .16 Trainer’s Handbook, The . . . . . . . . . . . . . . . .30 Training on Trial . . . . . . . . . . . . . . . . . . . . . . .30 Transforming Performance Measurement . . . .21 Trouble with HR, The . . . . . . . . . . . . . . . . . . .21 True Alignment . . . . . . . . . . . . . . . . . . . . . . .14 Truth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25 Turning Training into Learning . . . . . . . . . . . .30 Twin Sense . . . . . . . . . . . . . . . . . . . . . . . . . .26 Ultimate Six Sigma, The . . . . . . . . . . . . . . . .28 Unbeatable Resumes . . . . . . . . . . . . . . . . . .17 Unforeseen Circumstances . . . . . . . . . . . . . .20 Unlimited Sales Success . . . . . . . . . . . . . . . . .5 Unplugged . . . . . . . . . . . . . . . . . . . . . . . . . .18 Vigilant Investor, The . . . . . . . . . . . . . . . . . . .26 Web Conferencing Book, The . . . . . . . . . . . . .21 Web Copy That Sells . . . . . . . . . . . . . . . . . . .25 Well Said! . . . . . . . . . . . . . . . . . . . . . . . . . . .18 What Keeps Leaders Up at Night . . . . . . . . . .24 What Your CEO Needs to Know About Sales Compensation . . . . . . . . . . . . .29 Who Says It’s a Man’s World . . . . . . . . . . . . .17 Whoever Tells the Best Story Wins . . . . . . . . .18 Why Boys Fail . . . . . . . . . . . . . . . . . . . . . . . .19 Wiki Management . . . . . . . . . . . . . . . . . . . . . .8 Wild West 2.0 . . . . . . . . . . . . . . . . . . . . . . . .22 Winning Factor, The . . . . . . . . . . . . . . . . . . .24 Work Your Strengths . . . . . . . . . . . . . . . . . . .17 Working Longer . . . . . . . . . . . . . . . . . . . . . . .30 World Class Reliability . . . . . . . . . . . . . . . . . .28


TITLE AND AUTHOR INDEX World Famous . . . . . . . . . . . . . . . . . . . . . . . .25 Writing Effective Policies and Procedures . . . .21 Writing for Quick Cash . . . . . . . . . . . . . . . . . .17 You’ve Gotta Have Heart . . . . . . . . . . . . . . . .24 Young Guns . . . . . . . . . . . . . . . . . . . . . . . . .30 Your Guide to VA Loans . . . . . . . . . . . . . . . . .28 Your Successful Career as a Mortgage Broker . . . . . . . . . . . . . . . . . .28 Your Successful Project Management Career . . . . . . . . . . . . . . . . . .27 Your Successful Real Estate Career . . . . . . . .28 Zero-Turnover Sales Force, The . . . . . . . . . . .29

AUTHOR INDEX Addesso, Patricia J. . . . . . . . . . . . . . . . . . . .24 Agnew, Tom . . . . . . . . . . . . . . . . . . . . . . . .23 Ahlstrand, Bruce . . . . . . . . . . . . . . . . . . . . .24 Alexander, Roy . . . . . . . . . . . . . . . . . . . . . .16 Alleman, Glen B. . . . . . . . . . . . . . . . . . . . . .15 Allen, Lawrence L. . . . . . . . . . . . . . . . . . . . .21 Allen, Scott J. . . . . . . . . . . . . . . . . . . . . . . .22 Alston, Rennie . . . . . . . . . . . . . . . . . . . . . . .21 Anderson, Maureen . . . . . . . . . . . . . . . . . . .17 Applegate, Jill . . . . . . . . . . . . . . . . . . . . . . .18 Arden, Ron . . . . . . . . . . . . . . . . . . . . . . . . .29 Arpaio, Joe . . . . . . . . . . . . . . . . . . . . . . . . .18 Arthur, Diane . . . . . . . . . . . . . . . . . . . . .20, 21 Asherman, Ira G. . . . . . . . . . . . . . . . . . . . . .30 Atkinson, William Illsey . . . . . . . . . . . . . . . .29 Au, Sara . . . . . . . . . . . . . . . . . . . . . . . . . . .26 Baber, Anne . . . . . . . . . . . . . . . . . . . . . . . .17 Bacon, Terry R. . . . . . . . . . . . . . . . .18, 20, 25 Bade, Donna L. . . . . . . . . . . . . . . . . . . . . . .21 Baker, William F. . . . . . . . . . . . . . . . . . . . . .22 Baldoni, John . . . . . . . . . . . . . . . . . . . .13, 22 Barner, Robert W. . . . . . . . . . . . . . . . . . . . . .22 Barton Rabe, Cynthia . . . . . . . . . . . . . . . . . .23 Bassetti, W.H.C. . . . . . . . . . . . . . . . . . . . . . .19 Beck, John . . . . . . . . . . . . . . . . . . . . . . . . . .20 Beirne, Mike . . . . . . . . . . . . . . . . . . . . . . . .28 Belew, Shannon . . . . . . . . . . . . . . . . . . . . . . .4 Belgard, William P. . . . . . . . . . . . . . . . . . . . .16 Belker, Loren B. . . . . . . . . . . . . . . . . . . . . . .23 Bell, Chip R. . . . . . . . . . . . . . . . . . . . . . . . .19 Bellomo, Michael . . . . . . . . . . . . . . . . . . . . .29 Bender, Mark . . . . . . . . . . . . . . . . . . . . . . . .16 Bennett, Scott . . . . . . . . . . . . . . . . . . . . . . .17 Bennington, Emily . . . . . . . . . . . . . . . . . . . .17 Berges, Steve . . . . . . . . . . . . . . . . . . . . . . . .28 Berman, Jeff . . . . . . . . . . . . . . . . . . . . . . . .27 Beshara, Tony . . . . . . . . . . . . . . . . . . . .11, 17 Bhote, Adi . . . . . . . . . . . . . . . . . . . . . . . . . .28 Bhote, Keki . . . . . . . . . . . . . . . . . . . . . .28, 28 Bidou, Ann . . . . . . . . . . . . . . . . . . . . . . . . .17 Birkel, Damian . . . . . . . . . . . . . . . . . . . . . . . .2 Bitz, Ira . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 Bleak, Jared L. . . . . . . . . . . . . . . . . . . . . . . .23 Bleeke, Nancy . . . . . . . . . . . . . . . . . . . . . . .28 Blumenthal, Ira . . . . . . . . . . . . . . . . . . . . . .16 Bolstorff, Peter . . . . . . . . . . . . . . . . . . . . . . .27 Bolten, Ernst F. . . . . . . . . . . . . . . . . . . . . . .26 Bolton, Dorothy Grover . . . . . . . . . . . . . . . . .16 Bolton, Robert . . . . . . . . . . . . . . . . . . . . . . .16 Boone, Tonya . . . . . . . . . . . . . . . . . . . . . . . .27 Borchard, David C. . . . . . . . . . . . . . . . . . . . .16

Boyan, Lee . . . . . . . . . . . . . . . . . . . . . . . . . .29 Boyer, Kenneth Karel . . . . . . . . . . . . . . . . . .27 Bradberry, John . . . . . . . . . . . . . . . . . . . . . .30 Branham, Leigh . . . . . . . . . . . . . . . . . . .22, 23 Braun, David . . . . . . . . . . . . . . . . . . . . . . . .19 Brown, Mary . . . . . . . . . . . . . . . . . . . . . . . .25 Brynie, Faith Hickman . . . . . . . . . . . . . . . . .29 Brynteson, Richard . . . . . . . . . . . . . . . . . . . .30 Burrows III, Robert P. . . . . . . . . . . . . . . . . . .27 Butow, Eric . . . . . . . . . . . . . . . . . . . . . . . . .21 Cabanis-Brewin, Jeannette . . . . . . . . . . . . . .26 Cagle, Ronald B. . . . . . . . . . . . . . . . . . . . . .27 Campbell, Nancy J. . . . . . . . . . . . . . . . . . . .21 Caroselli, Marlene . . . . . . . . . . . . . . . . . . . . .23 Carreira, Bill . . . . . . . . . . . . . . . . . . . . . . . . .24 Carrison, Dan . . . . . . . . . . . . . .19, 20, 22, 23 Caslione, John A. . . . . . . . . . . . . . . . . . . . . .20 Charney, Cy . . . . . . . . . . . . . . . . . . . . . .17, 22 Cheek, Martin . . . . . . . . . . . . . . . . . . . . . . .18 Cherry, Paul . . . . . . . . . . . . . . . . . . . . . . . . .29 Chorba, Tierah . . . . . . . . . . . . . . . . . . . . . . .28 Christensen, Mary . . . . . . . . . . . . . . . . .24, 25 Christensen, Ralph . . . . . . . . . . . . . . . . . . . .21 Christensen, Wayne . . . . . . . . . . . . . . . . . . .25 Chu, Margaret Y. . . . . . . . . . . . . . . . . . . . . . .18 Clardy, Alan . . . . . . . . . . . . . . . . . . . . . . . . .30 Cobb, Jeff . . . . . . . . . . . . . . . . . . . . . . . . . .30 Cohen, William A. . . . . . . . . . . . . . . .7, 17, 23 Colby, William H. . . . . . . . . . . . . . . . . . . . . .18 Coleman, Edward . . . . . . . . . . . . . . . . . . . . .17 Colletti, Jerome A. . . . . . . . . . . . . . . . . . . . .28 Collins, Heidi . . . . . . . . . . . . . . . . . . . . . . . .18 Collins, Rod . . . . . . . . . . . . . . . . . . . . . . . . . .8 Cook, Thomas A. . . . . . . . . . . . . . . . . . . . . .21 Cooke, Robert . . . . . . . . . . . . . . . . . . . . . . .20 Cooper, Kenneth Carlton . . . . . . . . . . . . . . . .24 Cooper, Scott . . . . . . . . . . . . . . . . . . . . . . . .19 Cotts, David G. . . . . . . . . . . . . . . . . . . . . . . .26 Coughlin, Dan . . . . . . . . . . . . . . . . . . . . . . .24 Crilly, William M. . . . . . . . . . . . . . . . . . . . . .19 Curtin, Steve . . . . . . . . . . . . . . . . . . . . . . . .18 Cusick, William J. . . . . . . . . . . . . . . . . . . . . .24 Daniels, Lawrence J. . . . . . . . . . . . . . . . . . . .30 Davis, Kevin . . . . . . . . . . . . . . . . . . . . . . . . .29 Davis, Lisa . . . . . . . . . . . . . . . . . . . . . . . . . .24 Davis, Marvin A. . . . . . . . . . . . . . . . . . . . . . .20 Davis, Sid . . . . . . . . . . . . . . . . . . . . . . . . . .28 Dawson, Peg . . . . . . . . . . . . . . . . . . . . .16, 17 Dennis, Donna J. . . . . . . . . . . . . . . . . . . . . .22 Devor, Jan . . . . . . . . . . . . . . . . . . . . . . . . . .26 DiJulius, John R. . . . . . . . . . . . . . . . . . . . . .19 Dilenschneider, Robert L. . . . . . . . . . . . . . . .24 Dinsmore, Paul C. . . . . . . . . . . . . . . . . .26, 27 Dobson, Deborah Singer . . . . . . . . . . . . . . . .17 Dobson, Michael S. . . . . . . . . . . . . . . . .16, 17 Donnolo, Mark . . . . . . . . . . . . . . . . . . . . .4, 29 Donohoe, Patricia A. . . . . . . . . . . . . . . . . . . .16 Dossani, Rafiq . . . . . . . . . . . . . . . . . . . . . . .21 Dowell, William . . . . . . . . . . . . . . . . . . . . . .21 Dowis, Richard . . . . . . . . . . . . . . . . . . . . . . .18 Downey, Diane . . . . . . . . . . . . . . . . . . . . . . .23 Dwyer, Paul . . . . . . . . . . . . . . . . . . . . . . . . .27 Earnest, Peter . . . . . . . . . . . . . . . . . . . . . . .19 Echeverria, Lina M. . . . . . . . . . . . . . . . . . . .22 Edwards, John . . . . . . . . . . . . . . . . . . . . . . .29 Edwards, Kenneth W. . . . . . . . . . . . . . . . . . .28 Edwards, Robert D. . . . . . . . . . . . . . . . . . . .19

Emerson, Brian . . . . . . . . . . . . . . . . . . . . . .24 Ennico, Cliff . . . . . . . . . . . . . . . . . . . . . . . . .21 Evenson, Renee . . . . . . . . . . . . . . . .11, 18, 19 Falcone, Paul . . . . . . . . . . . . . . . . .21, 22, 24 Farry, Kristin A. . . . . . . . . . . . . . . . . . . . . . .26 Fayer, Michael D. . . . . . . . . . . . . . . . . . . . . .29 Feigon, Josiane Chriqui . . . . . . . . . . . . . . . .29 Feitelberg, Susan . . . . . . . . . . . . . . . . . . . . .26 Ferraro, Jack . . . . . . . . . . . . . . . . . . . . . . . .27 Fertik, Michael . . . . . . . . . . . . . . . . . . . . . . .22 Fesen, Mark . . . . . . . . . . . . . . . . . . . . . . . . .20 Fields, Edward . . . . . . . . . . . . . . . . . . . . . . .19 Filipczak, Bob . . . . . . . . . . . . . . . . . . . . . . .23 Finney, Martha I. . . . . . . . . . . . . . . . . . . . . .21 Fiss, Mary S. . . . . . . . . . . . . . . . . . . . . . . . .28 Fitz-enz, Jac . . . . . . . . . . . . . . . . . . . . . . . . .21 Flaum, Jonathon A. . . . . . . . . . . . . . . . . . . .22 Flaum, Mechele . . . . . . . . . . . . . . . . . . . . . .22 Flaum, Sander A. . . . . . . . . . . . . . . . . . . . . .22 Flynn, Nancy . . . . . . . . . . . . . . . . . . . . . . . .18 Fox, Scott . . . . . . . . . . . . . . . . . . . . . . . . . .21 Frisch, Michael . . . . . . . . . . . . . . . . . . . . . .22 Fritz, Roger . . . . . . . . . . . . . . . . . . . . . . . . .16 Frohlich, Markham T. . . . . . . . . . . . . . . . . . .27 Fromm, Jeff . . . . . . . . . . . . . . . . . . . . . . . . .25 Fulmer, Robert M. . . . . . . . . . . . . . . . . . . . .23 Furjanic, Sheila W. . . . . . . . . . . . . . . . . . . . .30 Galbraith, Jay . . . . . . . . . . . . . . . . . . . . . . . .23 Gallagher, Richard S. . . . . . . . . . . . . . . .17, 18 Gamble, Michael . . . . . . . . . . . . . . . . . . . . .29 Gamble, Teri . . . . . . . . . . . . . . . . . . . . . . . .29 Ganeshan, Ram . . . . . . . . . . . . . . . . . . . . . .27 Garton, Christie . . . . . . . . . . . . . . . . . . . . . .25 Gilad, Benjamin . . . . . . . . . . . . . . . . . . . . . .16 Gillen, Terry . . . . . . . . . . . . . . . . . . . . . . . . .30 Gloor, Peter . . . . . . . . . . . . . . . . . . . . . . . . .19 Goad, Tom W. . . . . . . . . . . . . . . . . . . . . . . . .30 Goldman, Jeremy . . . . . . . . . . . . . . . . . . . . .25 Goldner, Paul S. . . . . . . . . . . . . . . . . . . . . . .29 Goldsmith, Marshall . . . . . . . . . . . . . . . . . . .22 Goodman, John A. . . . . . . . . . . . . . . . . . . . .19 Gordon, Adam . . . . . . . . . . . . . . . . . . . . . . .20 Gorrell, Paul . . . . . . . . . . . . . . . . . . . . . . . . .23 Goulston, Mark . . . . . . . . . . . . . . . . . . . . . . .18 Graber, Jim . . . . . . . . . . . . . . . . . . . . . . . . .21 Grantham, Charles . . . . . . . . . . . . . . . . . . . .16 Grashina, Marina N. . . . . . . . . . . . . . . . . . . .27 Grbavac, Richard . . . . . . . . . . . . . . . . . . . . .12 Grimme, Don . . . . . . . . . . . . . . . . . . . . . . . .24 Grimme, Sheryl . . . . . . . . . . . . . . . . . . . . . .24 Grote, Dick . . . . . . . . . . . . . . . . . . . . . . . . . .23 Guare, Richard . . . . . . . . . . . . . . . . . . . .16, 17 Gutzman, Alexis D. . . . . . . . . . . . . . . . . . . . .20 Habib, Mohsin . . . . . . . . . . . . . . . . . . . . . . .27 Hahn, Fredrick . . . . . . . . . . . . . . . . . . . . . . .26 Hall, Kathleen . . . . . . . . . . . . . . . . . . . . . . .29 Hallows, Jolyon . . . . . . . . . . . . . . . . . . . . . .27 Hampton, John J. . . . . . . . . . . . . . . . . . .16, 19 Hanan, Mack . . . . . . . . . . . . . . . . . . . . . . . .28 Handley, John . . . . . . . . . . . . . . . . . . . . . . .20 Handy, Charles . . . . . . . . . . . . . . . . . . . . . . .24 Hanna, Thomas M. . . . . . . . . . . . . . . . . . . . .20 Harden, Leland . . . . . . . . . . . . . . . . . . . . . .25 Hare, Bill . . . . . . . . . . . . . . . . . . . . . . . . . . .19 Harrington-Mackin, Deborah . . . . . . . . . . . . .30 Harrison, Doug . . . . . . . . . . . . . . . . . . . .20, 29 Hart, Lois B. . . . . . . . . . . . . . . . . . . . . . . . .30

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Hasse, Jim . . . . . . . . . . . . . . . . . . . . . . . . . .21 Hauptly, Denis J. . . . . . . . . . . . . . . . . . . . . .26 Hayden, C. J. . . . . . . . . . . . . . . . . . . . . . . . .25 Hayes, Susan L. . . . . . . . . . . . . . . . . . . . . . .26 Heagney, Joseph . . . . . . . . . . . . . . . . . . . . .27 Hedges, Kristi . . . . . . . . . . . . . . . . . . . . . . .16 Henderson, Allan . . . . . . . . . . . . . . . . . . . . .30 Heyman, Bob . . . . . . . . . . . . . . . . . . . . . . . .25 Hoevemeyer, Victoria A. . . . . . . . . . . . . . . . .23 Holden, Greg . . . . . . . . . . . . . . . . . . . . . . . .21 Holland, R. William . . . . . . . . . . . . . . . . . . .17 Holzer, Bambi . . . . . . . . . . . . . . . . . . . . . . .26 Hooks, Ivy F. . . . . . . . . . . . . . . . . . . . . . . . .26 Hoover, John . . . . . . . . . . . . . . . . . . . . . . . .23 Hoque, Faisal . . . . . . . . . . . . . . . . . . . . . . . .18 Horn, Art . . . . . . . . . . . . . . . . . . . . . . . . . . .16 Horrell, Ed . . . . . . . . . . . . . . . . . . . . . . . . . .19 Huddleston, Pat . . . . . . . . . . . . . . . . . . . . . .26 Hult, G. Tomas M. . . . . . . . . . . . . . . . . . . . .27 Hunter, Mark . . . . . . . . . . . . . . . . . . . . . . . .29 Inghilleri, Leonardo . . . . . . . . . . . . . . . . . . .19 Jacobelli, Frank . . . . . . . . . . . . . . . . . . . . . .26 Jaffe, Sam . . . . . . . . . . . . . . . . . . . . . . . . . .21 Jamieson, David . . . . . . . . . . . . . . . . . . . . . .21 Jamieson, David W. . . . . . . . . . . . . . . . . . . .23 Jay, Joelle . . . . . . . . . . . . . . . . . . . . . . . . . .26 Jensen, Peter . . . . . . . . . . . . . . . . . . . . . . . .24 Johnson, Larry . . . . . . . . . . . . . . . . . . . .19, 23 Johnson, Lisa . . . . . . . . . . . . . . . . . . . . . . . .25 Johnson, Meagan . . . . . . . . . . . . . . . . . . . . .23 Johnson, Michelle T. . . . . . . . . . . . . . . . . . . .23 Johnson, Thomas E. . . . . . . . . . . . . . . . . . . .21 Joseph, Jim . . . . . . . . . . . . . . . . . . . . . . . . .25 Julian, Jerry . . . . . . . . . . . . . . . . . . . . . . . . .27 Justice, Tom . . . . . . . . . . . . . . . . . . . . . . . . .23 Kadin, Ellen R. . . . . . . . . . . . . . . . . . . . . . .30 Kaen, Fred R. . . . . . . . . . . . . . . . . . . . . . . .19 Karinch, Maryann . . . . . . . . . . . . . . . . . . . . .19 Karsh, Brad . . . . . . . . . . . . . . . . . . . . . . . . .24 Katcher, Bruce L. . . . . . . . . . . . . . . . . . . . . .17 Kates, Amy . . . . . . . . . . . . . . . . . . . . . . . . .23 Kay, Andrea . . . . . . . . . . . . . . . . . . . . . . . . .17 Kayser Kirkpatrick, Wendy . . . . . . . . . . . . . .30 Kendrick, Tom . . . . . . . . . . . . . . . . .15, 26, 27 Kiernan, Matthew J. . . . . . . . . . . . . . . . . . . .20 Kildow, Betty A. . . . . . . . . . . . . . . . . . . .26, 27 Kim, Myung Oak . . . . . . . . . . . . . . . . . . . . .21 King, Emily . . . . . . . . . . . . . . . . . . . . . . . . .20 Kirkpatrick, James D. . . . . . . . . . . . . . . . . . .30 Klein, Barbara . . . . . . . . . . . . . . . . . . . . . . .26 Knutson, Joan . . . . . . . . . . . . . . . . . . . . . . .27 Koletar, Joseph W. . . . . . . . . . . . . . . . . .17, 20 Komisarjevsky, Chris . . . . . . . . . . . . . . . . . . .20 Koprince, Steven J. . . . . . . . . . . . . . . . . . . .30 Kotler, Philip . . . . . . . . . . . . . . . . . . . . .20, 24 Kovarick, Amy . . . . . . . . . . . . . . . . . . . . . . .26 Kral, Ronald . . . . . . . . . . . . . . . . . . . . . . . . .19 Kraus, Stephen . . . . . . . . . . . . . . . . . . .20, 29 Kurian, George Thomas . . . . . . . . . . . . . . . .19 Kurnit, Paul . . . . . . . . . . . . . . . . . . . . . . . . .25 Kusy, Mitchell . . . . . . . . . . . . . . . . . . . . . . .22 Lambert, Jonamay . . . . . . . . . . . . . . . . . . . .30 Lampel, Joseph . . . . . . . . . . . . . . . . . . . . . .24 Lance, Steve . . . . . . . . . . . . . . . . . . . . . . . .25 Langford, Beverly . . . . . . . . . . . . . . . . . . . . .16 Latson, Alesia . . . . . . . . . . . . . . . . . . . . . . .16 Lauchman, Richard . . . . . . . . . . . . . . . . . . .18


TITLE AND AUTHOR INDEX Lavigna, Bob . . . . . . . . . . . . . . . . . . . . . . . .23 Learned, Andrea . . . . . . . . . . . . . . . . . . . . . .25 Lederman, Michelle Tillis . . . . . . . . . . . . . . .16 Lee, Michael . . . . . . . . . . . . . . . . . . . . . . . .25 Lee, Robert . . . . . . . . . . . . . . . . . . . . . . . . .22 Leibman, Pete . . . . . . . . . . . . . . . . . . . . . . .17 Lewis, Keami D. . . . . . . . . . . . . . . . . . . . . . .30 Liff, Stewart . . . . . . . . . . . . . . . . . .17, 23, 24 Linder, Jane C. . . . . . . . . . . . . . . . . . . . .16, 24 Lipkin, Nicole . . . . . . . . . . . . . . . . . . . . . . .24 Livermore, David . . . . . . . . . . . . . . . . . .20, 22 Livingston, Stanley . . . . . . . . . . . . . . . . . . . .21 Livoti, Carol . . . . . . . . . . . . . . . . . . . . . . . . .26 Loehr, Anne . . . . . . . . . . . . . . . . . . . . . . . . .24 Lorimer, Sally E. . . . . . . . . . . . . . . . . . . . . . .28 Luecke, Richard A. . . . . . . . . . . . . .16, 23, 25 Luther, William M. . . . . . . . . . . . . . . . . . . . .25 Lynn, Adele B. . . . . . . . . . . . . . . . . .16, 23, 24 Lytle, Chris . . . . . . . . . . . . . . . . . . . . . . . . . .28 Mackenzie, Alec . . . . . . . . . . . . . . . . . . . . . .16 Mackin, Deborah . . . . . . . . . . . . . . . . . . . . .30 Magee, John . . . . . . . . . . . . . . . . . . . . . . . .19 Martin, Chuck . . . . . . . . . . . . . . . . . . . .16, 17 Martin, Dick . . . . . . . . . . . . . . . . . . . . . .18, 25 Mathieson, Rick . . . . . . . . . . . . . . . . . . . . . .25 Matias, Linda . . . . . . . . . . . . . . . . . . . . . . . .17 Matsumura, Molleen . . . . . . . . . . . . . . . . . .26 Mattone, John . . . . . . . . . . . . . . . . . . . .21, 22 Mazin, Rebecca . . . . . . . . . . . . . . . . . . . . . .21 McArdle, Geri . . . . . . . . . . . . . . . . . . . . . . . .30 McArthur, Sarah . . . . . . . . . . . . . . . . . . . . . .22 McConnell, John H. . . . . . . . . . . . . . . . . . . .20 McCormick, Jim . . . . . . . . . . . . . . . . . . . . . .23 McCormick, Neil . . . . . . . . . . . . . . . . . . . . .21 McCrea, Bridget . . . . . . . . . . . . . . . . . . . . . .28 McGowan, Dale . . . . . . . . . . . . . . . . . . . . . .26 McIntosh, Perry . . . . . . . . . . . . . . . . . . .16, 23 McKee, Sandra . . . . . . . . . . . . . . . . . . . . . .29 McLeod, Doug . . . . . . . . . . . . . . . . . . . . . . .29 McNerney, Jerry . . . . . . . . . . . . . . . . . . . . . .18 McWhorter Sember, Brette . . . . . . . . . . . . . .27 Melnick, Sharon . . . . . . . . . . . . . . . . . . . . . .16 Meola, Debbie . . . . . . . . . . . . . . . . . . . . . . .22 Mersino, Anthony . . . . . . . . . . . . . . . . . . . . .27 Metskas, Amanda . . . . . . . . . . . . . . . . . . . . .26 Metzger, Karen L. . . . . . . . . . . . . . . . . . . . . .22 Miles, David H. . . . . . . . . . . . . . . . . . . . . . .30 Millbower, Lenn . . . . . . . . . . . . . . . . . . . . . .30 Miller, Brian Cole . . . . . . . . . . . . . . .23, 24, 30 Miller, William “Skip” . . . . . . . . . . . . . . . . . .29 Mills, Harry . . . . . . . . . . . . . . . . . . . . . . . . .25 Minahan, Matt . . . . . . . . . . . . . . . . . . . . . . .21 Mintzberg, Henry . . . . . . . . . . . . . . . . . . . . .24 Mitchell, Garry . . . . . . . . . . . . . . . . . . . . . . .30 Moran, Sheila . . . . . . . . . . . . . . . . . . . . . . .19 Morgan, Peggy Lou . . . . . . . . . . . . . . . . . . . .26 Morris, Rick A. . . . . . . . . . . . . . . . . . . . . . . .27 Mortensen, Kurt W. . . . . . . . . . . . . . . . .16, 25 Mullen, David J. . . . . . . . . . . . . . . . . . . . . . .19 Muller, Max . . . . . . . . . . . . . . . . . . . . . .24, 27 Murphy, Martin . . . . . . . . . . . . . . . . . . . . . .24 Murphy, Tom . . . . . . . . . . . . . . . . . . . . . . . .18 Myers, Selma . . . . . . . . . . . . . . . . . . . . . . . .30 Myles, Tamara . . . . . . . . . . . . . . . . . . . . . . .10 Nagler, JoAnneh . . . . . . . . . . . . . . . . . . . . . .26 Neef, Dale . . . . . . . . . . . . . . . . . . . . . . . . . .27 Newell, Michael W. . . . . . . . . . . . . . . . . . . . .27

Newman, David . . . . . . . . . . . . . . . . . . . . . .25 Nick, Michael J. . . . . . . . . . . . . . . . . . . . . . .29 Nickerson, Pat . . . . . . . . . . . . . . . . . . . . . . .16 Nie, Winter . . . . . . . . . . . . . . . . . . . . . . . . .21 Nielsen, Todd . . . . . . . . . . . . . . . . . . . . . . . .14 Nightingale, Deborah J. . . . . . . . . . . . . . . . .19 Nolan-Brown, Patricia . . . . . . . . . . . . . . . . . .10 O’Malley, Michael . . . . . . . . . . . . . . . . . . . . .22 Oberlin, Loriann Hoff . . . . . . . . . . . . . . . . . .17 Olefson, Shari . . . . . . . . . . . . . . . . . . . . . . .26 Orbach, Benjamin . . . . . . . . . . . . . . . . . . . .25 Orsborn, Carol . . . . . . . . . . . . . . . . . . . . . . .25 Osborne, Starr C. . . . . . . . . . . . . . . . . . . . . .28 Page, Susan . . . . . . . . . . . . . . . . . . . . . . . . .28 Pagnoni, Laurence A. . . . . . . . . . . . . . . . . . .12 Paige, Rod . . . . . . . . . . . . . . . . . . . . . . . . . .19 Palmer, Kimberly . . . . . . . . . . . . . . . . . . . . . .3 Papke, Edgar . . . . . . . . . . . . . . . . . . . . . . . .14 Patterson, James G. . . . . . . . . . . . . . . . . . . .25 Patterson, Philana . . . . . . . . . . . . . . . . . . . .17 Patzer, Gordon . . . . . . . . . . . . . . . . . . . . . . .18 Payant, Richard P. . . . . . . . . . . . . . . . . . . . .26 Performance Research Associates . . . . . . . . .18 Perkins, Dennis N.T. . . . . . . . . . . . . . . . .22, 30 Peters Mayer, Diane . . . . . . . . . . . . . . . . . . .26 Pettingell, Margaret . . . . . . . . . . . . . . . . . . .22 Phillips, Bob . . . . . . . . . . . . . . . . . . . . . . . .19 Phillips, Joseph . . . . . . . . . . . . . . . . . . . . . .27 Pierson Doti, Lynne . . . . . . . . . . . . . . . . . . .20 Pinkett, Randal . . . . . . . . . . . . . . . . . . . . . .17 Price, Darlene . . . . . . . . . . . . . . . . . . . . . . .18 Prosek, Jennifer . . . . . . . . . . . . . . . . . . . . . .22 Pugh, David G. . . . . . . . . . . . . . . . . . . . . . . .18 Pushies, Fred . . . . . . . . . . . . . . . . . . . . . . . .20 Putzier, John . . . . . . . . . . . . . . . . . . . . . . . .23 Raia, Kelly . . . . . . . . . . . . . . . . . . . . . . . . . .21 Raines, Claire . . . . . . . . . . . . . . . . . . . . . . . .23 Ray, Ramon . . . . . . . . . . . . . . . . . . . . . . . . .30 Rayner, Steven R. . . . . . . . . . . . . . . . . . . . . .16 Reaser, Joel . . . . . . . . . . . . . . . . . . . . . . . . .30 Reed, David . . . . . . . . . . . . . . . . . . . . . . . . .28 Reed, Susan E. . . . . . . . . . . . . . . . . . . . . . .23 Reilly, Edward . . . . . . . . . . . . . . . . . . . . . . .22 Reinhard, Michael . . . . . . . . . . . . . . . . . . . .28 Remley, Jim . . . . . . . . . . . . . . . . . . . . . . . . .28 Richman, Larry . . . . . . . . . . . . . . . . . . . . . .27 Rivenburgh, Diana . . . . . . . . . . . . . . . . . . . . .6 Robinson, Jeffrey . . . . . . . . . . . . . . . . . . . . .17 Robinson, Jeremy . . . . . . . . . . . . . . . . . . . . .22 Rocha, Luiz . . . . . . . . . . . . . . . . . . . . . . . . .27 Rogers, Stephen C. . . . . . . . . . . . . . . . . . . . .27 Rogers, Wayne . . . . . . . . . . . . . . . . . . . . . . .17 Roper, Kathy O. . . . . . . . . . . . . . . . . . . . . . .26 Rose, Jeff . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Rosemarin, Judy . . . . . . . . . . . . . . . . . . . . .22 Rosenbaum, Robert . . . . . . . . . . . . . . . . . . .27 Roth, Ken . . . . . . . . . . . . . . . . . . . . . . . . . .28 Rothwell, William J. . . . . . . . . . .21, 23, 24, 30 Royal, Cathy . . . . . . . . . . . . . . . . . . . . . . . . .21 Royal, Mark . . . . . . . . . . . . . . . . . . . . . . . . .23 Rubin, Stacey H. . . . . . . . . . . . . . . . . . . . . .26 Ruffa, Stephen A. . . . . . . . . . . . . . . . . . . . .24 Rumsey, Tracey . . . . . . . . . . . . . . . . . . . . . .28 Russell, Doug . . . . . . . . . . . . . . . . . . . . . . . .27 Ryckman, Pamela . . . . . . . . . . . . . . . . . . . .17 Sachs, Randi T. . . . . . . . . . . . . . . . . . . . . . .24 Salacuse, Jeswald W. . . . . . . . . . . . . . . . . . .20

34

Salmon, William A. . . . . . . . . . . . . . . . . . . . .24 Samuel, Larry . . . . . . . . . . . . . . . . . . . . . . .20 Sant, Tom . . . . . . . . . . . . . . . . . . . . . . . . . .18 Sartain, Libby . . . . . . . . . . . . . . . . . . . . . . .21 Scalise, Dagmara . . . . . . . . . . . . . . . . . . . . .26 Schneiderman, Ron . . . . . . . . . . . . . . . . . . .18 Schroeder-Saulnier, Deborah . . . . . . . . . . . . . .8 Schwab, Abraham P. . . . . . . . . . . . . . . . . . .20 Schwartz, Matthew . . . . . . . . . . . . . . . . . . . .29 Schweikart, Larry . . . . . . . . . . . . . . . . . . . . .20 Scott, David T. . . . . . . . . . . . . . . . . . . . . . . .25 Scott, Gini Graham . . . . . . . . . . . . . . . .16, 29 Segal, Lloyd . . . . . . . . . . . . . . . . . . . . . . . . .28 Seglin, Jeffrey L. . . . . . . . . . . . . . . . . . . . . .17 Seidman, Dan . . . . . . . . . . . . . . . . . . . . . . .29 Seidman, William . . . . . . . . . . . . . . . . . . . . .12 Seifert, Dirk . . . . . . . . . . . . . . . . . . . . . . . . .27 Sell, Yvonne . . . . . . . . . . . . . . . . . . . . . . . . .13 Serven, Lawrence B. MacGregor . . . . . . . . . .23 Shearouse, Susan H. . . . . . . . . . . . . . . . . . .23 Sherman, Andrew J. . . . . . . . . . . . . .19, 20, 23 Sherman, Len . . . . . . . . . . . . . . . . . . . . . . .18 Silverman, George . . . . . . . . . . . . . . . . . . . .25 Simmons, Annette . . . . . . . . . . . . . . . . . . . .18 Sinclair, Joseph T. . . . . . . . . . . . . . . . . . . . .21 Sinha, Prabhakant . . . . . . . . . . . . . . . . . . . .28 Sloman, Martyn . . . . . . . . . . . . . . . . . . . . . .30 Smith, Paul . . . . . . . . . . . . . . . . . . . . . . . . .18 Smith, Richard . . . . . . . . . . . . . . . . . . . . . . .28 Smith, Shawn . . . . . . . . . . . . . . . . . . . . . . .21 Snyder, Adam . . . . . . . . . . . . . . . . . . . . . . .17 Sokler, Lynn . . . . . . . . . . . . . . . . . . . . . . . . .28 Solomon, Michael . . . . . . . . . . . . . . . . . . . .12 Solomon, Micah . . . . . . . . . . . . . . . . . . . . . .19 Solovic, Susan Wilson . . . . . . . . . . . . . . . . . .30 Spielman, Sue . . . . . . . . . . . . . . . . . . . . . . .21 Spitzer, Dean R. . . . . . . . . . . . . . . . . . . . . . .21 Spokus, Diane . . . . . . . . . . . . . . . . . . . . . . .30 Srinivasan, Jayakanth . . . . . . . . . . . . . . . . . .19 Stanley, Colleen . . . . . . . . . . . . . . . . . . . . . .29 Stavinoha, Peter L. . . . . . . . . . . . . . . . . . . . .26 Steiner, Naomi . . . . . . . . . . . . . . . . . . . . . . .26 Stern, Gary M. . . . . . . . . . . . . . . . . . . . . . . .21 Sterns, Harvey . . . . . . . . . . . . . . . . . . . . . . .30 Stroman, James . . . . . . . . . . . . . . . . . . . . . .17 Surdak, Christopher . . . . . . . . . . . . . . . . . . . .6 Tabuchi, Sensei Grant . . . . . . . . . . . . . . . . .25 Tan, Winston . . . . . . . . . . . . . . . . . . . . . . . .21 Tator, Rosemary . . . . . . . . . . . . . . . . . . . . . .16 Taylor, James . . . . . . . . . . . . . . . . . . . . . . . .29 Taylor, Jim . . . . . . . . . . . . . . . . . . . . . . . . . .20 Taylor, Johnny C. . . . . . . . . . . . . . . . . . . . . .21 Taylor, Kathleen . . . . . . . . . . . . . . . . . . . . . .21 Templin, Courtney . . . . . . . . . . . . . . . . . . . .24 Thomas, Ann . . . . . . . . . . . . . . . . . . . . . . . .18 Thomas, R. Roosevelt . . . . . . . . . . . . . . . . . .22 Thomas, Wayne M. . . . . . . . . . . . . . . . . . . . .29 Thompson, David . . . . . . . . . . . . . . . . . . . . .22 Thompson, Mark . . . . . . . . . . . . . . . . . . . . .20 Thomsett, Michael C. . . . . . . . . .24, 26, 27, 28 Tjahjana, Lia . . . . . . . . . . . . . . . . . . . . . . . .27 Tobin, Daniel R. . . . . . . . . . . . . . . . . . . . . . .22 Toister, Jeff . . . . . . . . . . . . . . . . . . . . . . . . .19 Topchik, Gary S. . . . . . . . . . . . . . . . . . . . . . .23 Topp, Elizabeth . . . . . . . . . . . . . . . . . . . . . .26 Townsend, Maya . . . . . . . . . . . . . . . . . . . . . .21

Tracy, Brian . . . . . . . . . . . . . . . . . . . . . . . . . . . 5, 9, 16, 18, 20, 22, 23, 24, 25, 29 Tracy, Michael . . . . . . . . . . . . . . . . . . . . . . . .5 Tripp, Rob . . . . . . . . . . . . . . . . . . . . . . . . . .21 Trotman, Laurie A. . . . . . . . . . . . . . . . . . . . .30 Trudell, Bill . . . . . . . . . . . . . . . . . . . . . . . . .24 Tuchman, Robert . . . . . . . . . . . . . . . . . . . . .30 Tyreman, David . . . . . . . . . . . . . . . . . . . . . .25 Ullmen, John . . . . . . . . . . . . . . . . . . . . . . . .18 Upshaw, Lynn B. . . . . . . . . . . . . . . . . . . . . .25 Valek, Lynne . . . . . . . . . . . . . . . . . . . . . . . . .21 VanAuken, Brad . . . . . . . . . . . . . . . . . . . . . .25 VanGundy, Arthur B. . . . . . . . . . . . . . . . . . . .23 Vassallo, Philip . . . . . . . . . . . . . . . . . . . . . . .18 Vega, Lizandra . . . . . . . . . . . . . . . . . . . . . . .17 Veloso, Maria . . . . . . . . . . . . . . . . . . . . . . . .25 Vielmetter, Georg . . . . . . . . . . . . . . . . . . . . .13 Viets, Annie . . . . . . . . . . . . . . . . . . . . . . . . .21 Vincent, Laurence . . . . . . . . . . . . . . . . . . . .25 Vogel, Judy . . . . . . . . . . . . . . . . . . . . . . . . .21 Vogelsang, John . . . . . . . . . . . . . . . . . . . . . .21 Wade, Mitchell . . . . . . . . . . . . . . . . . . . . . . .20 Waisman, Charlotte S. . . . . . . . . . . . . . . . . .30 Walkup, Renee P. . . . . . . . . . . . . . . . . . . . . .29 Wall, Bob . . . . . . . . . . . . . . . . . . . . . . . . . . .23 Wallace, Michael . . . . . . . . . . . . . . . . . . . . .26 Walsh, Rod . . . . . . . . . . . . . . . . . . . . . . . . .22 Ward, Dan L. . . . . . . . . . . . . . . . . . . . . . . . .21 Ware, Jim . . . . . . . . . . . . . . . . . . . . . . . . . .16 Watson, Lynn A. . . . . . . . . . . . . . . . . . . . . . .26 Wauson, Jennifer . . . . . . . . . . . . . . . . . . . . .17 Waymon, Lynne . . . . . . . . . . . . . . . . . . . . . .17 Weasel, Lisa H. . . . . . . . . . . . . . . . . . . . . . .29 Webber, Lawrence . . . . . . . . . . . . . . . . . . . .26 Weinberg, Mike . . . . . . . . . . . . . . . . . . . . . .29 Weiss, Donald H. . . . . . . . . . . . . . . . . . . . . .20 Weiss, Steven Mark . . . . . . . . . . . . . . . . . . .20 Wheeler, Cass . . . . . . . . . . . . . . . . . . . . . . .24 Whiteman, Lily Madeleine . . . . . . . . . . . . . .17 Whitmire, Richard . . . . . . . . . . . . . . . . . . . .19 Wilkinson, Michael . . . . . . . . . . . . . . . . . . . .28 Williams, Todd C. . . . . . . . . . . . . . . . . . . . . .27 Williamson, Cory . . . . . . . . . . . . . . . . . . . . .16 Wilson, Jerry S. . . . . . . . . . . . . . . . . . . . . . .16 Wilson, Kevin . . . . . . . . . . . . . . . . . . . . . . . .17 Wilson, Susan B. . . . . . . . . . . . . . . . . . . . . .16 Wilson Solovic, Susan . . . . . . . . . . . . . . . . . .30 Winfeld, Liz . . . . . . . . . . . . . . . . . . . . . . . . .21 Winter, Ruth . . . . . . . . . . . . . . . . . . . . . . . .20 Wisinski, Jerry . . . . . . . . . . . . . . . . . . . . . . .24 Wiskup, Mark . . . . . . . . . . . . . . . . . . . . . . . .16 Withers, Bill . . . . . . . . . . . . . . . . . . . . . .24, 30 Witty, Elaine . . . . . . . . . . . . . . . . . . . . . . . . .19 Wolk, Claudine . . . . . . . . . . . . . . . . . . . . . . .26 Woodruff, Marjorie I. . . . . . . . . . . . . . . . . . . .22 Woolfe, Lorin . . . . . . . . . . . . . . . . . . . . . . . .22 Wright, Vonda . . . . . . . . . . . . . . . . . . . . . . .20 Wynia, Matthew K. . . . . . . . . . . . . . . . . . . . .20 Zelicoff, Alan . . . . . . . . . . . . . . . . . . . . . . . .29 Zemke, Ron . . . . . . . . . . . . . . . . . . .19, 23, 29 Zichy, Shoya . . . . . . . . . . . . . . . . . . . . . . . .17 Zofi, Yael . . . . . . . . . . . . . . . . . . . . . . . . . . .24 Zoltners, Andris A. . . . . . . . . . . . . . . . . . . . .28


SALES REPRESENTATIVES UNITED STATES MIDWEST Wybel Marketing Group 213 West Main Street Barrington, IL 60010 Phone: 800-323-5297 or 847-382-0384 800-595-5252 or Fax: 847-382-0385 e-mail: bookreps@wybel.com Representing the Midwest: Terry Wybel, ext. 19 e-mail: wybelt@wybel.com Ron Prazuch, ext. 15 e-mail: prazur@wybel.com Bill McGarr 5692 Heathwood Ct Taylor Mill, KY 41015 859-356-7804 e-mail: wdmcgarr@aol.com In-House Sales Coordinators: Sheri Wybel, ext. 10 e-mail: wybels@wybel.com Laurie Kendziora, ext. 17 e-mail: lauriek@wybel.com

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New TITLES ( In catalog order, for your convenience ) Order Number

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3328-7

Soldier of Finance

$16.00

3320-1

The Star Factor

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3291-4

The Job Search Checklist

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3296-9

The Nonprofit Fundraising Solution

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3273-0

The Economy of You

$21.95

3275-4

Leadership 2030

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3332-4

The Art of Social Selling

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3379-9

The Leader’s Guide to Speaking with Presence

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3347-8

The Innovative Sale

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Managing for Execution

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3324-9

Unlimited Sales Success

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True Alignment

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3304-1

The New Corporate Facts of Life

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The Project Management Tool Kit

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3374-4

Data Crush

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3349-2

The Practical Drucker

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Performance-Based Project Management

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3308-9

Wiki Management

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3351-5

The Power of Thinking Through Paradox

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3343-0 3341-6

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Time Management (The Brian Tracy Success Library)

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Leadership (The Brian Tracy Success Library)

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3293-8

Idea to Invention

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3385-0

The Secret to Peak Productivity

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3354-6

Powerful Phrases for Successful Interviews

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Powerful Phrases for Dealing with Difficult People

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3298-3

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AMACOM Books Fall-Winter 2013 Catalog