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FALL-WINTER 2017 Catalog of Books

B e s t s e l l e r s from A mac o m





















FAll-WINTER 2017 Catalog of Books New Titles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Backlist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Title Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Author Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Sales Representatives, International Distributors, and Amacom Sales Office Contacts . . . . . . . . . . . . . . . . 31 Order Form. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Ordering Information. . . . . . . . . . . . . . . . . inside back cover

Amacom, a division of American Management Association, publishes books on general business, management, personal finance, science & technology, education, real estate, career, self-help, popular psychology, health & fitness, and parenting. AMACOM books help readers enhance their personal and pro­fes­sional growth and reach into the future to under­stand emerging trends and cutting-edge thinking.

New Titles More value from less work.

The Age of Agile

How Smart Companies Are Transforming the Way Work Gets Done Stephen Denning


n unstoppable business revolution is under way—and it is Agile. Companies that embrace Agile Management learn to connect everyone and everything . . . all the time. They can deliver instant, intimate, frictionless value on a large scale. Agile began emerging many decades ago, but truly took off in the software devel­op­ ment industry. Sparking dramatic improvements in quality, innovation, and speedto-market, the Agile movement is now spreading quickly throughout all kinds of companies. It enables a team, a unit, or an enterprise to nimbly adapt and upgrade prod­ucts and services to meet rapidly changing technology and customer needs. And the process is applicable anywhere—companies don’t need to be born Agile, like Spotify. Even centuries-old Barclays is making the transition and reaping rewards. Filled with examples from every sector, The Age of Agile helps readers: Master the three laws of Agile Management (team, customer, network) • Em­ brace the new mindset • Overcome constraints • Employ meaningful metrics • Make the entire organization Agile • And more

February 2018 • Management Hardcover • 6 1/8 x 91/4 • 336 pages eBook: 978-0-8144-3910-4 Print: 978-0-8144-3909-8 U.S. $28.00

With this breakthrough approach, even global giants can learn to act entrepre­neur­i­ally. Their future depends on it. Stephen Denning (Washington, DC) is a renowned management innovator and popular columnist. A former World Bank executive, he serves on the advisory board for the Drucker Forum and is the author of several books including The Leader’s Guide to Radical Management.

Don’t rely on instincts alone.

Hire Smart from the Start

The Entrepreneur’s Guide to Finding, Catching, and Keeping the Best Talent for Your Company Dave Carvajal


iring. Is. King. The lesson seems so basic. Yet time after time, good companies stumble and lose their stride—just when they were poised for rapid growth. Why? Because their leaders treated hiring as a tedious chore. They posted an ad hoc ad. Took the first person with the right skills. Hired for immediate needs, rather than future flourishing. In Hire Smart from the Start, Dave Carvajal distills lessons gained from 20 years in the trenches, building out and staffing two enormously successful Internet startups and helping firms like Tumblr, Buddy Media, and Shutterstock land the talent they need to reach their greatest potential. Whether you’re a high-tech entrepreneur taking a startup public, or a food truck vendor with a concept that’s taking off, this book offers a proven formula to help you: Find candidates whose values and working style fit your business • Spot the 5 types of applicants you should never, ever hire • Motivate “reach” candidates to leave their jobs and take a chance on your vision • Develop meaningful incentives that make people stay • And more

January 2018 Management / Human Resources Hardcover • 6 1/8 x 91/4 • 256 pages eBook: 978-0-8144-3827-5 Print: 978-0-8144-3826-8 U.S. $24.95

Accelerate success: hire smart from the start. This book shows you how. Dave Carvajal (New York, NY) is CEO of Dave Partners, a firm that is re-wiring the

Execu­tive Search experience for the tech scene. He was co-founder of, which traded at a market capitalization of $1.2 billion before it sold to Yahoo!


New Titles

Let Inc. help launch your dreams.

Start a Successful Business Expert Advice to Take Your Startup from Idea to Empire Colleen DeBaise


akers, doers, and dreamers—for decades they have turned to Inc. for help in getting their businesses off the ground. The publication’s keen advice clarifies the process, while startup stories fuel aspirations and spark action.

Warby Parker shook up the eyewear sector with its innova­tive, socially-conscious business model. Skullcandy tapped into the surfing, skateboarding, and hip-hop scenes—and built a standout audio brand. All along, Inc. was there, capturing triumphs, setbacks, and lessons learned. Now, Start a Successful Business gathers these important les­ sons into a single path-charting guide. From brain­storm­ing to crowdfunding to building partnerships, the book walks new and aspiring founders through seven crucial stages: Come up with a brilliant business idea • Select the best struc­ ture and strategy for your startup • Figure out funding • Get the word out—and get customers • Dig deep to discover their wants and needs • Become an exceptional leader • Pre­ pare to go global Throughout, celebrated entrepreneurs share ideas that worked for them, including where Sarah Blakely got the inspiration for Spanx, how Elon Musk stays insanely productive, why Rent the Runway ditched the business plan, and how a hash­ tag accelerated Airbnb’s success. With a fleet of trusted experts by your side, starting a business will be faster, less confusing—and a whole lot more fun. Colleen DeBaise (East Hampton, NY) is contributing editor at Inc.,

podcast host at The Story Exchange, founder of the Hampton Bee, and author of The Wall Street Journal Complete Small Business Guidebook. She has written for The New York Times, Entrepreneur, BusinessWeek, SmartMoney, and other national publications.

• National print campaign • National business radio and podcast interviews • Online review and feature campaign • Joint publicity efforts with Inc. • Ads in Inc. magazine on their website • Promotion through Inc.’s social media, e-newsletters, events, and conferences • Downloadable, shareable excerpt • E-galleys available on NetGalley • Co-op advertising

February 2018 Small Business & Entrepreneurship Paperback • 6 x 9• 272 pages eBook: 978-0-8144-3919-7 Print: 978-0-8144-3918-0 U.S. $19.95


New Titles “It’s better to be a pirate than join the Navy.” —Steve Jobs

Pirate Spirit

The Renegade Culture That Awakened Apple and Electrified Silicon Valley Jay Elliot


s it better to line up in rows, with starched shirts and a salute? Or would you rather be a pirate—nonconformist and unafraid?

For Steve Jobs, the answer was obvious. In 1983, pushing to release the historymaking Macintosh, his team raised a skull-and-crossbones flag over the Cupertino headquarters. As pirates, they staked out a territory where risk-taking ruled. In Pirate Spirit, Jay Elliot, a former Apple executive and Jobs’ close collaborator, recounts those heady days and examines the renegade culture that sustained their creativity and inspired new generations of entrepreneurs. With insights from Mark Cuban, Elon Musk, Mark Zuckerberg, Laurene Jobs, and other Silicon Valley pio­ neers, the book reveals how anyone can: Channel their inner pirate • Collect the right crew • Lead a band of rebels to inno­va­tion instead of anarchy • Banish bureaucracy • Keep the startup spirit alive • And more On the open ocean, a small, determined squad in a sloop can outmaneuver and overtake the largest vessel. Be the pirate!

JANUARY 2018 • Management Hardcover • 6 1/8 x 91/4 • 240 pages eBook: 978-0-8144-3873-2 Print: 978-0-8144-3872-5 U.S. $24.95

Jay Elliot (San Diego, CA) held positions at IBM and Intel before moving to Apple as senior vice president. He is now founder and CEO of iMedGo. A celebrated speaker, he is also the author of The Steve Jobs Way.

Good works are no longer optional.

Do Good

Embracing Brand Citizenship to Fuel Both Purpose and Profit Anne Bahr Thompson


or many businesses, success comes in unexpected ways. Toms grew into a $600 million company by giving away 35 million pair of shoes. Patagonia’s profits have climbed year after year even as it funnels heavy investments into sustainability. And it’s not just millennials rewarding companies with causes. In every age group, people commit to brands that show good citizenship. From CVS’s destocking ciga­ r­ettes to Chipotle’s ethical sourcing, people want to see fair employment practices, social responsibility, and charitable giving—and they quickly call out negligence. Based on extensive research with thousands of consumers, Do Good documents this sea change and explains how to embed social consciousness into a company’s DNA. Packed with examples and original data, the five-step model highlights the new rules of business: TRUST: Deliver on promises • ENRICHMENT: Make daily life easier or more inspiring • RESPONSIBILITY: Treat people and the environment with respect • COMMUNITY: Mirror values shared by customers, employees, and partners • CONTRIBUTION: Make a difference in the world.

NOVEMBER 2017 • Business Hardcover • 6 1/8 x 91/4 • 288 pages eBook: 978-0-8144-3840-4 Print: 978-0-8144-3839-8 U.S. $27.95

Buyers today demand more than half-hearted pledges. By actively linking great brands with higher purposes, companies capture both markets and hearts. Anne Bahr Thompson (NYC) is founder of the brand consultancy Onesixtyfourth and former

exec­u­tive director of strategy and planning at Interbrand. She has been featured in The Finan­­cial Times, The New York Times, and on Fox Business and MarketWatch Radio.


New Titles

Want to stay competitive? Keep evolving.

The One-Percent Edge


Small Changes That Guarantee Relevance and Build Sustainable Success Susan Solovic with Ray Manley

olid profits, a strong brand, steady customers—all of these can vanish when market shifts disrupt business as usual. So how do you keep from losing ground? How do you stay a step ahead of competitors? The solution is surprisingly straightforward: innovate tweak by tweak. By making incremental adjustments to every aspect of the business—marketing, customer service, finances, products, people—then repeating the process, fixing weaknesses and spotting opportunities becomes a winning habit.

• National print campaign

Entrepreneur Susan Solovic, an expert in business survival tactics, explains how to continually grow, improve, and move the business forward. With hundreds of strategies, examples, and a six-step process, The One-Percent Edge explains how to:

• Leverage the author’s extensive connections (media and corporate) as well as her social media platform

Put energy into profitable areas and trim dead weight • Raise prices by selling value instead of things • Access new markets by adapting products or services • Hire the right team players • Turn customers into brand ambassadors • Find your own niche and avoid imitating • And more When change happens swiftly and often, even successful brands are vulnerable. Businesses with the edge are constantly evolving . . . and pulling ahead of the pack. Susan Solovic (Jupiter, FL) is an award-winning serial entrepreneur,

popular keynote speaker, internet pioneer, and attorney. A former small business contributor on ABC News, she regularly appears on Fox Business, Fox News,Wall Street Journal’s “Lunch Break,” News­ max, and other stations. She is also a featured blogger on Constant Contact, Entrepreneur,, AT&T Business Circle, MasterCard, and numerous other sites. The author of The New York Times bestselling It’s Your Biz, she consistently ranks among the top ten small business experts to follow on Twitter. Ray Manley (Nashville, TN) is a freelance writer and content marketing expert.

• National TV • National business radio and podcast interviews

• Downloadable, shareable excerpt • E-galleys available on NetGalley • Co-op advertising

FEBRUARY 2018 Business / Management Hardcover • 6 1/8 x 9 1/4 • 256 pages eBook: 978-0-8144-3881-7 Print: 978-0-8144-3880-0 U.S. $24.95


New Titles Think beyond the nest egg . . .

Retire on Real Estate

Building Rental Income for a Safe and Secure Retirement K. Kai Anderson


o you know how you’ll fund your retirement? With pensions slashed, savings slim, and Social Security insufficient and unpredictable, most people won’t have nearly enough money to last them. But a sustainable solution lies in plain sight: rental property. Retire on Real Estate helps anyone, of any age, take advantage of this often overlooked income generator. Written by a seasoned real estate investor and landlord, the book exposes the cracks in most retirement portfolios, opens your eyes to the benefits of rental income, and lays out a complete plan of action, including how to: Get started—by purchasing property or converting your residence into a rental • Reduce the risk of vacancies, repairs, and problem tenants • Calculate cash flow • Spot smart investments • Choose the right mortgage • Consider out-of-the-box financing options • Transform liabilities into assets • Stabilize your finances • Trade up to more profitable properties • And more Whether you want to diversify with a single property or self-fund your entire retire­ ment, real estate is an investment that pays you back for the rest of your life.

SEPTEMBER 2017 Retirement Planning / Real Estate Paperback • 6 x 9 • 272 pages eBook: 978-0-8144-3898-5 Print: 978-0-8144-3897-8 U.S. $19.95

K. Kai Anderson, Ph.D. (Baltimore, MD) is an experienced real estate investor and land­ lord. She has secured her retirement through rental properties and is on a mission to help others do the same. She is a graduate of the Investors United™ School of Real Estate Investing and holds advanced degrees from Johns Hopkins University.

Everything you need to know before you borrow…

Mortgages 101 Third Edition Quick Answers to Over 250 Critical Questions About Your Home Loan David Reed


nless you’re sitting on a pile of cash, chances are you’ll need to take out a mort­ gage when you’re ready to buy a home. But how do you know how much house you can afford? What should you look for in a loan? What kind of paperwork is needed . . . and how do you improve your odds of getting a great rate? Mortgages 101 eliminates the confusion and stress with clear-cut answers to all your questions. Updated to reflect the enormous changes in the mortgage market in recent years, Mortgages 101 is the all-in-one reference you’ve been looking for. Covering a wide range of topics—from negotiating the best deal to saving on closing costs—this revised third edition provides the latest information on: Application procedures • Online lenders • New loan and government programs • Qualifying requirements • Credit strategies • Down payment assistance and zero-down options • Guidelines for self-employed borrowers • Bankruptcies and waiting periods • Refinancing and home equity loans • Consumer Financial Protection Bureau rules • The Ability-to-Repay mandate • And much more

FEBRUARY 2018 • Real Estate Paperback • 6 x 9 • 320 pages Previous Edition: 978-0-8144-0166-8 eBook: 978-0-8144-3875-6 Print: 978-0-8144-3874-9 U.S. $17.95

This is THE book you need to read before you sign on the dotted line. DAVID REED (Austin, TX) has two decades of experience in the mortgage industry as a Senior Loan Officer and Underwriter. He is a regular contributor to Realty Times and the author of several popular books on real estate.


New Titles

Who needs a mountain of debt?

Don’t Pay for Your MBA


The Faster, Cheaper, Better Way to Get the Business Education You Need Laurie Pickard

ach year, the nation’s top business schools are flooded with applications from people eager to pursue their MBA dreams. But those aspirations come at a steep price. Accord­ ing to U.S. News and World Report, the average debt load for graduates of NYU’s Stern School of Business, MIT’s Sloan School of Man­age­ment, and other top business schools ex­ ceeds $100,000. Like most, author Laurie Pickard couldn’t shoulder that. But she faced a dilemma: despite two degrees and a Peace Corps stint, she needed a business education to land her dream job in inter­ na­tional development. She decided to take her education into her own hands, and found that some of those same pres­ti­gious busi­ness schools offer MOOCs (massive online open courses) for low or even no cost. By picking the right classes from the best schools, she gained the skills—without all the debt. In Don’t Pay for Your MBA, Pickard shows self-starters, career changers, and budding entrepreneurs how to navigate the ex­ pand­ing universe of online education. Building on her popu­ lar No-Pay MBA blog, Pickard reveals how to: Define your goals and tailor a curriculum that works for you • Master the language of business • Build a strong net­work • Choose a concentration and deepen your expertise • Show­ case your nontraditional education in a way that attracts offers Self-directed learning fills gaps in your training, positions you for promotions, and opens up new opportunities. Why pay exorbitant tuition when you can MOOC your way to success?

Laurie Pickard (Washington, DC) founded the No-Pay MBA web­site, which has been featured in Fortune, Entrepreneur, The Wall Street Journal, CNN Money, Financial Times, and Bloomberg Busi­ness. She also works as a business and entrepreneurship development con­ sul­tant, most recently at the U.S. Agency for International Develop­ ment in Rwanda.

• National print campaign • National TV • National radio and podcast interviews • Online review and feature campaign • Downloadable, shareable excerpt • E-galleys available on NetGalley • Co-op advertising

NOVEMBER 2017 • Business / Education Paperback • 6 x 9• 240 pages eBook: 978-0-8144-3849-7 Print: 978-0-8144-3848-0 U.S. $17.95


New Titles The future is closer than you think.

Shift Ahead

How the Best Companies Stay Relevant in a Fast-Changing World Allen Adamson and Joel Steckel


n a world that’s changing faster and more furiously than ever, the ability to shift focus is critical.

Why is it that some organizations can continually evolve to meet the times and the marketplace, and others can’t? How do some businesses recognize the right moment to shift, and others, ruefully, only after it’s too late? Packed with insightful interviews, Shift Ahead offers a smart, calculated approach to knowing when to change course and how to pull it off. The book brings every internal and external factor into view: competitors, risks, culture, finances, and more. And it taps success stories and cautionary tales—includ­ ing HBO, Adobe, BlackBerry, National Geographic, NYU, Microsoft, Kodak, and P&G —to explain how to: Spot warning signs that it’s time for reinvention • Overcome obstacles in the way of future goals • Maintain authenticity when changing gears • Execute a bold change seamlessly

NOVEMBER 2017 • Management Hardcover • 6 1/8 x 91/4 • 272 pages eBook: 978-0-8144-3834-3 Print: 978-0-8144-3833-6 U.S. 27.95

To stay competitive, you must shift; to stay credible, you must focus. Shift Ahead turns this difficult maneuver into a straightforward strategy. Allen Adamson (NYC) is a branding expert, a columnist, and the author of three books including BrandSimple and BrandDigital. Joel Steckel (NYC) is professor of

marketing and vice dean of doctoral education at NYU Stern School of Business.

Is the thrill gone? What to do when your mojo’s missing at work . . .

Find the Fire

Ignite Your Inspiration—and Make Work Exciting Again Scott Mautz


or many employees, feeling burned out and uninspired is nothing new. But going through the motions impairs more than just work performance—it affects your wellbeing. Wouldn’t it be better to feel as engaged and energized as you were on day one? Fortunately, everyone has the ability to rekindle inspiration. The key is to quit waiting for it to happen and take control of the process yourself. Whether you’re wrestling with fear, disconnectedness, boredom, lack of creative outlets, overwhelm, or other issues, Find the Fire helps shake off the malaise and dial up the motivation. Packed with insights, exercises, inspiring stories, checklists, and more, this potent selfhelp guide identifies nine forces that drain inspiration and delivers tips and advice for turning things around, including how to: Start learning and growing again • Reconnect with coworkers and your boss • Stop procrastinating • Empower yourself • Stay in control during tough times • Overcome fear and embrace risk • Produce work you’re proud of • Boost your selfconfidence and personal presence • Leave your mark • And more

OCTOBER 2017 • Business Self Help Hardcover • 6 1/8 x 91/4 • 240 pages eBook: 978-0-8144-3823-7 Print: 978-0-8144-3822-0 U.S. $24.95

Instead of asking what inspires you, the deeper question is, how did you lose inspira­ tion in the first place? Learn to find it again—and fuel greater fulfillment and success. Scott Mautz (Cincinnati, OH) is CEO of Profound Performance and a popular speaker on workplace motivation and engagement. A veteran Procter & Gamble executive and an adjunct professor at Indiana University, he is the author of Make It Matter (978-08144-3617-2) and a weekly contributor to Inc.


New Titles An introvert? Great at sales? YES.

The Introvert’s Edge

How the Quiet and Shy Can Outsell Anyone Matthew Pollard with Derek Lewis


ales is a skill anyone can learn and master—and introverts are especially good at it once they learn how to leverage their natural strengths.

Introverts aren’t comfortable with traditional tactics like aggressively pushing a product or talking over a customer’s objections. That’s the beauty of The Introvert’s Edge: it doesn’t focus on the sale itself but on a sales system that helps introverts feel sincere instead of sales-y. Powerful and practical, the book reveals how to: Find natural confidence • Prepare for every situation • Present your value so that customers want to buy • Sidestep objections • Judge when the customer’s ready to buy • Ask for the sale—without asking • Continually adapt and improve • Profit from a process that doesn’t rely on personality • Enjoy sales With stories of introverted entrepreneurs, salespeople, and business owners who went from stagnant to success, The Introvert’s Edge shows you how to succeed in sales—without changing who you are. Matthew Pollard (Austin,TX), known as “The Rapid Growth Guy,” works with businesses

JANUARY 2018 • Sales Paperback • 6 x 9 • 240 pages eBook: 978-0-8144-3888-6 Print: 978-0-8144-3887-9 U.S. $17.95

around the world, from startups and service professionals to Microsoft and Capital One. Responsible for five zero-to-million-dollar businesses, he also founded Austin’s Small Business Festival, now nationwide. A native of Australia, he now lives in the United States. Derek Lewis (Baton Rouge, LA) is a business ghostwriter who works with leaders from the IMF, SAP, and the Red Cross, among others.

Want better results? Talk less and listen more.

Listen Up or Lose Out

How to Avoid Miscommunication, Improve Relationships, and Get More Done Faster Robert Bolton and Dorothy Grover Bolton


istening might seem like the easiest thing in the world to do. But most people retain only a fraction of what they hear, resulting in miscommunications and lost opportunities. When you actively listen, you learn to gather perspectives, bridge differences, and resolve problems. Absorbing what a person is saying, thinking, and feeling sets the stage for dramatically improved relationships and increased professional success. Listen Up or Lose Out pulls this underused tool out from the shadows and high­ lights its role in effective communications. Step by step, the book breaks down listening into a set of learnable skills, explaining how to: Avoid the urge to criticize, question, or advise • Focus on the speaker’s point of view • Ask the right questions, in the right order • Restate the speaker’s key points and keep the conversation moving • Read people’s feelings and reflect them back • Find solutions together Skilled listeners experience fewer conflicts, make better decisions, and discover opportunities that others might miss. No amount of talking beats great listening!

FEBRUARY 2018 Business Communication Paperback • 6 x 9 • 272 pages eBook: 978-0-8144-3202-0 Print: 978-0-8144-3201-3 U.S. $19.95

Robert Bolton, Ph.D., and Dorothy Grover Bolton, Ed.M., (Cazenovia, NY) are co­founders

of Ridge Associates, a training and consulting firm that serves many Fortune 500 com­ panies. To­gether, they are the authors of People Styles at Work…and Beyond (978-08144-1342-5).


New Titles Unleash a killer combination of old and new sales strategies.

Combo Prospecting

The Powerful One-Two Punch That Fills Your Pipeline and Wins Sales Tony J. Hughes


ow do you break through to impossible-to-reach executive buyers who are intent on blocking out the noise that confronts them every day?

Old-school prospecting tactics or new-school techniques alone won’t provide the answers. But Combo Prospecting will . . . by showing how to combine time-tested sales processes with cutting-edge social media strategies and clever technology hacks. The book reveals today’s new breed of Chief Executive Buyers, the channels they use, the value narrative you need, and the mix of methods that works. With actionable insights in every chapter, it explains how to: Do deep-dive research into social • Locate leverage points that matter • Secure decision-maker meetings • Earn executive engagement • Build a knockout, online brand • Nurture a network that helps you thrive • Profit from referrals • Publish insights that set you apart and steer the agenda • Employ an efficient, lethal library of scripts and templates • And much, much more

JANUARY 2018 • Sales Paperback • 6 x 9 • 256 pages eBook: 978-0-8144-3912-8 Print: 978-0-8144-3911-1 U.S. $18.95

Want to wildly exceed your quota? Combo Prospecting is a potent playbook that will pack your pipeline and turn you into a selling champ. Tony J. Hughes is a respected sales leader and consultant with three decades of winning

exper­ience. He is an award-winning blogger, coveted keynote speaker, and top LinkedIn B2B sales influencer.

Welcome to the world’s oldest profession . . . sales.

The Sales Survival Handbook

Cold Calls, Commissions, and Caffeine Addiction— the Real Truth About Life in Sales Ken Kupchik


reat news! Working in sales, you have the opportunity to make more money and drink more coffee than you ever thought possible! You also get these bonus benefits: customers who lie to your face, quotas that change as soon as you hit them, management that puts soul-crushing demands on you to produce . . . and so much pressure you’re likely to experience PSSD (Post Sales Stress Disorder). Yes! Whether you’ve been in sales for a while, are new to the game, or just need a lift, this humorous yet practical guide shows you how to: Overcome objections without tears • Get out of a sales slump…legally • Cold call without sedatives • Beg for referrals • Spot common types of customers, coworkers, and managers • Decipher compensation plans • Deal with the dayto-day • Maintain a social life (mission impossible) • And more

SEPTEMBER 2017 • Sales Paperback • 6 x 9 • 208 pages eBook: 978-0-8144-3865-7 Print: 978-0-8144-3864-0 U.S. $17.95


The Sales Survival Handbook contains all the do’s, don’ts, quizzes, lists, and real-world advice you need to survive the agony and enjoy the ecstasy of your sales career. Ken Kupchik (Boston, MA) is the founder of the popular online community The Sales Side and creator of Sales Humor, followed on Facebook, Linkedin, and Instagram by more than half-a-million overworked sales professionals in need of a laugh.

New Titles Because financing can make or break the deal.

The Inside Guide to Funding Real Estate Investments How to Get the Money You Need for the Property You Want Ross Hamilton


inding great financing is the Holy Grail of real estate. Whether it’s your first deal or 50th, it can be the most daunting—but most important—challenge you face..

The good news is that today there are more ways to finance a property than ever before. If you know where to look, you can find nearly unlimited supplies of fund­ ing for your real estate deals. The Inside Guide to Funding Real Estate Investments introduces you to the range of options available—from traditional mortgages and asset-based loans to crowd­ funding and private money. Plus you’ll gain an insider’s perspective into the fund­ ing process and the way lenders think. Whether you’re planning to fix and flip . . . or buy and hold, you’ll learn: Which funding sources and strategies are best for which types of investments • What lenders are looking for • How to close with confidence • How to maintain sufficient liquidity and protect your credit position for future deals • How to avoid costly borrowing mistakes • What to do when deals go south • And more With its laser focus on the single most important aspect of your deal, this book sets you up for real estate success like no other. Find the right financing and the riches will follow.

Ross Hamilton (Wilmington, NC) is Founder and CEO of, an on­line platform that connects real estate investors with funding sources, property resources, and more.

NOVEMBER 2017 • Real Estate Paperback • 6 x 9 • 240 pages eBook: 978-0-8144-3886-2 Print: 978-0-8144-3885-5 U.S. $19.95

Make sure the numbers add up.

The Real Estate Investor’s Pocket Calculator Second Edition Simple Ways to Compute Cash Flow, Value, Return, and Other Key Financial Measurements Michael C. Thomsett


ith real estate investing on the rebound, more and more people are jumping into the market. But often, return on investment hinges less on the physical property and more on the math. Have you measured every component of value, such as cash flow, income taxes, financing, and investment yield? Do you know which calculations to use on specific properties? Have you weighed all the risks? The Real Estate Investor’s Pocket Calculator helps you analyze the financial picture before committing capital. Simple explanations, worksheets, and more than 100 Excel formulas will have you crunching numbers like a pro. Learn to: Gauge supply and demand • Project return on investment and equity • Analyze pre­sent and future value • Understand appraisal approaches • Evaluate mortgages • Calculate cash flow • Compute internal rate of return and debt cover­age ratio • Make accurate tax projections • Balance escrow and closing • And much more With new formulas, expanded sections on income and expenses, and an updated ana­ly­sis of market conditions, this second edition helps you make smarter decisions . . . and more money. Michael C. Thomsett (Nashville, TN) is a financial writer whose books include Getting Started in Options and Getting Started in Real Estate Investing. An experienced investor, he has successfully owned and managed as many as 12 properties at a time.

OCTOBER 2017 • Real Estate Paperback • 6 x 9 • 288 pages Previous Edition: 978-0-8144-7296-5 eBook: 978-0-8144-3890-9 Print: 978-0-8144-3889-3 U.S. $19.95


New Titles Ask the questions—and get the sale.

Questions that Sell

Second Edition The Powerful Process for Discovering What Your Customer Really Wants Paul Cherry


s a salesperson your product knowledge is extensive, but that’s not enough. If you fail to ask the right questions—the ones that uncover a customer’s real needs—you will never close the deal.

DECEMBER 2017 • Sales Paperback • 6 x 9 • 208 pages Previous Edition: 978-0-8144-7339-9 eBook: 978-0-8144-3871-8 Print: 978-0-8144-3870-1 U.S. $17.95

Questions that Sell reveals advanced questioning techniques that will help you sell your products or services based on value to the customer, rather than price—and increase your success rate as a result. Packed with powerful examples, exercises, and hundreds of sample questions for a wide range of buyer interactions, the revised and updated second edition now includes new material on how to: Use questions to qualify prospects (without insulting them) • Discover hidden customer needs and motivations • Raise delicate questions • Overcome stalls • Reinvigorate a stale relationship • Soothe anxious buyers • Accelerate the decision process • Upsell and cross-sell so you no longer leave money on the table • Prospect for new business • Pose intriguing questions to position yourself as a thought-leader on social media • Turn social media contacts into active sales leads • Identify dead-end opportunities • Secure referrals • And more Success is yours for the asking. Smart questioning will get you there. PAUL CHERRY (Wilmington, DE) is founder and president of Performance Based Results,

an international sales training organization. An in-demand speaker and sales expert, he has been featured in Investor’s Business Daily, Selling Power, Inc., Kiplinger’s, and other leading publications.

Exceptional service starts with the basics.

Customer Service Training 101

Third Edition Quick and Easy Techniques That Get Great Results Renée Evenson


mployees aren’t just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer.

DECEMBER 2017 • Customer Service Paperback • 73/8 x 91/4 • 240 pages Previous Edition: 978-0-8144-1641-9 eBook: 978-0-8144-3892-3 Print: 978-0-8144-3891-6 U.S. $24.95


Whether you’re a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray. Assess­ ments and examples help you: Create positive first impressions • Speak and write effectively • Listen attentively • Identify needs • Develop trust, establish rapport, and make customers feel valued • Connect with people in person, on the phone, or via email or social media • Confidently handle customer complaints • And more Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role. Renée Evenson (Saint Simons Island, GA) is a customer service consultant and former Bell­ South Telecommunications manager and trainer. She is the author of Powerful Phrases for Effective Customer Service (978-0-8144-2032-4).

New Titles Want employees that go the extra mile?

Raise Your Team’s Employee Engagement Score A Manager’s Guide Richard P. Finnegan


ove them or hate them, employee engagement surveys are here to stay. As mana­ ger, you’re expected to digest the data and come up with a plan for improv­ing the numbers. But it’s not just busy work. Raising engagement scores matters because engagement matters. An enthusiastic workforce translates into higher productivity and profitability with less turnover and absenteeism. Fully committed workers will give their all every day—and it’s your job to make that happen. Forget company picnics or employee-of-the-month awards. For real results, read Raise Your Team’s Employee Engagement Score. In this practical, research-based playbook, retention expert Richard Finnegan reveals how to: Build trust with your team • Implement stay interviews • Develop an employee value proposition • Leverage company engagement programs • Hire employees who self-motivate • Apply smarter, better metrics • Measure progress and forecast future engagement • And more

By following Finnegan’s techniques, you’ll send those engagement scores through the roof . . . and it won’t cost your company a dime. RICHARD P. FINNEGAN (Orlando, FL) is the CEO of C-Suite Analytics, a consultancy spe­ci­ alizing in engagement and retention solutions. He has been cited in BusinessWeek and Chief Executive as the leading thinker on employee retention, and is the author of The Stay Interview (978-0-8144-3649-3).

OCTOBER 2017 • Management Paperback • 6 x 9 • 128 pages eBook: 978-0-8144-3863-3 Print: 978-0-8144-3862-6 U.S. $14.95

Ask the right questions. Hire the best people.

High-Impact Interview Questions

701 Behavior-Based Questions to Find the Right Person for Every Job Second Edition Victoria A. Hoevemeyer


ost prospective hires come well prepared. So how do you get past the polished exteriors and rehearsed replies to discover what applicants are actually like?

High-Impact Interview Questions shows you how to dig deeper using competencybased behavioral interviewing methods to uncover truly relevant and useful infor­ma­ tion. By having candidates describe specific, job-related situations (rather than relying on traditional questions), you’ll gain a clearer picture of past behaviors—and more accurately predict future performance. Packed with hundreds of questions matched to in-demand skills, this user-friendly guide simplifies the process of selecting the right person for each position. Offering ad­vice on evaluating answers and assessing cultural fit, the second edition of HighImpact Interview Questions features dozens of all-new questions designed to gauge accoun­tability, assertiveness, attention to detail, judgment, follow-through, risktaking, social media usage, and more. Hiring a dream employee takes more than a hunch. This book helps you ask the tough but necessary questions that reveal the real person behind the resume. Victoria A. Hoevemeyer (Chicago, IL) is an OD expert who has helped many organizations tran­ sition from traditional to behavior-based interviewing. Currently serving as director of tal­ent developmen­t at Lexington Health Network, she is the author of the first edition of this book.

OCTOBER 2017 Management / Human Resources Paperback • 6 x 9 • 224 pages Previous Edition: 978-0-8144-7301-6 eBook: 978-0-8144-3883-1 Print: 978-0-8144-3882-4 U.S. $18.95


New Titles The tools and techniques you need to be a top-producing financial advisor.

The Financial Advisor’s Success Manual

How to Structure and Grow Your Financial Services Practice David Leo and Craig Cmiel


ow do you become a million-dollar producer, boost client satisfaction, and drama­ tically expand your business? The Financial Advisor’s Success Manual provides the answers to these all-important questions—along with the proven techniques and expert insights you need to maximize the profitability of your practice. Financial service firms traditionally aren’t designed for serious growth. But this book shows how to break that cycle and earn more—all while serving your clients better. You’ll learn to: Develop a differentiation strategy • Effectively segment your book and analyze op­portunities • Define and implement your six core client-facing processes • Ba­ lance the cost of services with the value delivered • Formulate your business plan • Enhance client loyalty • Measure what matters • Perfect your personal marketing and sales approach

DECEMBER 2017 • Finance Hardcover • 71/8 x 101/4 • 288 pages eBook: 978-0-8144-3914-2 Print: 978-0-8144-3913-5 U.S. $30.00

Packed with tables, graphs, forms, worksheets, sample letters, and more, The Finan­cial Advisor’s Success Manual supplies everything you need to grow your business beyond your wildest expectations. David Leo (New York, NY) is a business coach and strategic consultant to financial advisors. He has decades of financial services industry experience, including over seven years in Paine­ Webber’s Private Client Group where he specialized in productivity solutions. Craig Cmiel (Charlotte, NC) is co-founder and managing partner of Great Lakes & Atlantic Wealth Manage­ment and Advisory Partners.

Expect the best. Plan for the worst.

The Disaster Recovery Handbook

Third Edition A Step-by-Step Plan to Ensure Business Continuity and Protect Vital Operations, Facilities, and Assets Michael Wallace and Lawrence Webber


urvey the headlines: superstorms, data breaches, pandemics, system failures, and strikes occur regularly . . . somewhere. If a disaster hits your organization—will you be prepared? With the detailed guidance found in The Disaster Recovery Handbook, your company’s survival and the speedy resumption of business is assured. This thoroughly updated third edition provides readers with clear and compre­hen­sive instructions for assessing risk; documenting recovery procedures; assembling a disas­ter team; testing and debugging every step; protecting material resources; and safeguarding vital records. Featuring an examination of emerging risks, developments in IT networking, and an all-new chapter on information security, this all-in-one tool kit helps you both avoid potential trouble and recover swiftly when the worst occurs.

DECEMBER 2017 Business / Operations Management Hardcover • 71/8 x 101/4 • 544 pages Previous Edition: 978-0-8144-3784-1 eBook: 978-0-8144-3877-0 Print: 978-0-8144-3876-3 U.S. $65.00


Anything can happen, but The Disaster Recovery Handbook helps you plan for every contingency, ensuring your company is responsible, ready, and resilient. Michael Wallace (Columbus, OH) is a senior consultant with Cardinal Solutions Group, an IT strategy, Agile coaching, and disaster recovery consultancy. Lawrence Webber (Dayton, OH) is a Certified Project Manager, a Master Business Continuity Professional, and a senior IT project manager.


Business Self-Help 11 Laws of Likability, The Relationship Networking . . . Because People Do Business with People They Like Michelle Tillis Lederman 978-0-8144-1637-2 / PB / $16.95

Beating the Workplace Bully A Tactical Guide to Taking Charge Lynne Curry 978-0-8144-3688-2 / PB / $17.95

Confidence Effect, The Every Woman’s Guide to the Attitude That Attracts Success Grace Killelea 978-0-8144-3641-7 / HC / $23.00

Creativity & Problem Solving (The Brian Tracy Success Library) Brian Tracy 978-0-8144-3316-4 / HC / $9.95

EQ Difference, The A Powerful Plan for Putting Emotional Intelligence to Work Adele B. Lynn 978-0-8144-0844-5 / PB / $16.00

Etiquette Edge, The Modern Manners for Business Success Second Edition Beverly Langford 978-0-8144-3762-9 / PB / $16.00

Excuse Me The Survival Guide to Modern Business Etiquette Rosanne J. Thomas 978-0-8144-3791-9 / HC / $21.95

Focal Point A Proven System to Simplify Your Life, Double Your Productivity, and Achieve All Your Goals Brian Tracy 978-0-8144-7278-1 / PB / $15.00

I Hear You Repair Communication Breakdowns, Negotiate Successfully, and Build Consensus . . . in Three Simple Steps Donny Ebenstein 978-0-8144-3219-8 / HC / $24.95

Joy of Retirement, The* Finding Happiness, Freedom, and the Life You’ve Always Wanted David C. Borchard and Patricia A. Donohoe 978-0-8144-8056-4 / PB / $16.95

Laws of Charisma, The How to Captivate, Inspire, and Influence for Maximum Success Kurt W. Mortensen 978-0-8144-1591-7 / HC / $21.95

Managing Brand You 7 Steps to Creating Your Most Successful Self Jerry S. Wilson and Ira Blumenthal 978-0-8144-3775-9 / PB / $19.95

Operation Excellence Succeeding in Business and Life — the U.S. Military Way Mark Bender 978-0-8144-0822-3 / HC / $24.95

People Styles at Work . . . And Beyond Making Bad Relationships Good and Good Relationships Better Second Edition Robert Bolton and Dorothy Grover Bolton 978-0-8144-1342-5 / PB / $19.95

Personal Success (The Brian Tracy Success Library) Brian Tracy 978-0-8144-3703-2 / HC / $9.95

Persuasion Equation The Subtle Science of Getting Your Way Mark Rodgers 978-0-8144-3417-8 / PB / $17.95

Power of a Positive Attitude, The Discovering the Key to Success Roger Fritz 978-0-8144-1013-4 / HC / $15.00

Power of Presence, The Unlock Your Potential to Influence and Engage Others Kristi Hedges 978-0-8144-1773-7 / HC / $22.00 978-0-8144-3785-8 / PB / $18.95

Power of Reputation, The Strengthen the Asset That Will Make or Break Your Career Chris Komisarjevsky 978-0-8144-1797-3 / HC / $22.00

Powerful Phrases for Dealing with Difficult People Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities Renee Evenson 978-0-8144-3298-3 / PB / $10.95

Secret to Peak Productivity, The A Simple Guide to Reaching Your Personal Best Tamara Myles 978-0-8144-3385-0 / PB / $16.00

Simply Brilliant Powerful Techniques to Unlock Your Creativity and Spark New Ideas Bernhard Schroeder 978-0-8144-3719-3 / HC / $24.00

Stress Less. Achieve More. Simple Ways to Turn Pressure into a Positive Force in Your Life Aimee Bernstein 978-0-8144-3383-6 / PB / $17.95

Stronger Develop the Resilience You Need to Succeed Dr. George S. Everly Jr., Dr. Douglas A. Strouse and Dr. Dennis K. McCormack 978-0-8144-3604-2 / HC / $24.95

Success Under Stress Powerful Tools for Staying Calm, Confident, and Productive When the Pressure’s On Sharon Melnick 978-0-8144-3212-9 / PB / $17.95

Time Management (The Brian Tracy Success Library) Brian Tracy 978-0-8144-3343-0 / HC / $9.95

Time Power A Proven System for Getting More Done in Less Time Than You Ever Thought Possible Brian Tracy 978-0-8144-7470-9 / PB / $16.00

Time Trap, The The Classic Book on Time Management Fourth Edition Alec Mackenzie and Pat Nickerson 978-0-8144-1338-8 / PB / $18.95

What to Do When You’re New How to Be Comfortable, Confident, and Successful in New Situations Keith Rollag 978-0-8144-3489-5 / PB / $17.95

When the Pressure’s On The Secret to Winning When You Can’t Afford to Lose Louis S. Csoka 978-0-8144-3610-3 / HC / $24.95

Business Communication AMA Handbook of Business Documents, The Guidelines and Sample Documents That Make Business Writing Easy Kevin Wilson and Jennifer Wauson 978-0-8144-1769-0 / PB / $19.95

AMA Handbook of Business Letters, The Fourth Edition Jeffrey L. Seglin and Edward Coleman 978-0-8144-2012-6 / HC / $29.95

Ask More The Power of Questions to Open Doors, Uncover Solutions, and Spark Change Frank Sesno 978-0-8144-3671-4 / HC / $25.00

How to Write Fast Under Pressure Philip Vassallo 978-0-8144-1485-9 / PB / $18.95

Inspiration Code, The How the Best Leaders Energize People Every Day Kristi Hedges 978-0-8144-3789-6 / HC / $24.95

Just Listen Discover the Secret to Getting Through to Absolutely Anyone Mark Goulston 978-0-8144-1403-3 / HC / $24.95 978-0-8144-3647-9 / PB / $17.95

Titles in RED are our bestsellers


SELECTED Backlist Language of Success, The* Tom Sant 978-0-8144-7473-0 / PB / $15.00

Lead with a Story A Guide to Crafting Business Narratives That Captivate, Convince, and Inspire Paul Smith 978-0-8144-2030-0 / HC / $24.95

Let the Story Do the Work The Art of Storytelling for Business Success Esther K. Choy 978-0-8144-3801-5 / HC / $24.95

Lost Art of the Great Speech, The How to Write One--How to Deliver It Richard Dowis 978-0-8144-7054-1 / PB / $14.95

Persuasive Business Proposals Writing to Win More Customers, Clients, and Contracts Third Edition Tom Sant 978-0-8144-1785-0 / PB / $19.95

Powerful Proposals How to Give Your Business the Winning Edge Terry R. Bacon and David G. Pugh 978-0-8144-7232-3 / HC / $24.95

Real Influence Persuade Without Pushing and Gain Without Giving In Mark Goulston and Dr. John Ullmen 978-0-8144-2015-7 / HC / $24.95

Speak to Win How to Present with Power in Any Situation Brian Tracy 978-0-8144-0157-6 / HC / $19.95

Supercommunicator Explaining the Complicated So Anyone Can Understand Frank J. Pietrucha 978-0-8144-3368-3 / PB / $17.95

Truth Doesn’t Have to Hurt, The How to Use Criticism to Strengthen Relationships, Improve Performance, and Promote Change Deb Bright 978-0-8144-3481-9 / PB / $17.95

Well Said! Presentations and Conversations That Get Results Darlene Price 978-0-8144-1787-4 / HC / $21.95

Whoever Tells the Best Story Wins How to Use Your Own Stories to Communicate with Power and Impact Second Edition Annette Simmons 978-0-8144-4913-4 / HC / $24.95

You’ve Got 8 Seconds Communication Secrets for a Distracted World Paul Hellman

Business Strategy Business Strategy (The Brian Tracy Success Library) Brian Tracy 978-0-8144-3627-1 / HC / $9.95

Fundamentals of Enterprise Risk Management How Top Companies Assess Risk, Manage Exposure, and Seize Opportunity Second Edition John J. Hampton 978-0-8144-4903-5 / HC / $79.95

Scorecard Solution, The Measure What Matters and Drive Sustainable Growth Dan E. King 978-0-8144-3492-5 / HC / $29.95

Career 201 Knockout Answers to Tough Interview Questions The Ultimate Guide to Handling the New Competency-Based Interview Style Linda Matias

FBI Career Guide, The Inside Information on Getting Chosen for and Succeeding in One of the Toughest, Most Prestigious Jobs in the World Joseph W. Koletar 978-0-8144-7317-7 / PB / $15.00

Fearless and Free How Smart Women Pivot— and Relaunch Their Careers Wendy Sachs 978-0-8144-3769-8 / HC / $23.00

Gig Economy, The The Complete Guide to Getting Better Work, Taking More Time Off, and Financing the Life You Want Diane Mulcahy 978-0-8144-3733-9 / HC / $22.00

How to Land a Top-Paying Federal Job Your Complete Guide to Opportunities, Internships, Resumes and Cover Letters, Networking, Interviews, Salaries, Promotions, and More! Second Edition Lily Madeleine Whiteman 978-0-8144-2022-5 / PB / $24.95

978-0-8144-1500-9 / PB / $13.95

How to Make It Big as a Consultant Fourth Edition William A. Cohen

Administrative Assistant’s and Secretary’s Handbook Fifth Edition James Stroman, Kevin Wilson and Jennifer Wauson

I Got My Dream Job and So Can You 7 Steps to Creating Your Ideal Career After College Pete Leibman

978-0-8144-3352-2 / HC / $34.95

Black Faces in White Places 10 Game-Changing Strategies to Achieve Success and Find Greatness Randal Pinkett, Jeffrey Robinson and Philana Patterson 978-0-8144-1680-8 / HC / $24.95

Career Courage Discover Your Passion, Step Out of Your Comfort Zone, and Create the Success You Want Katie C. Kelley 978-0-8144-3674-5 / PB / $16.95

Career Match Connecting Who You Are with What You’ll Love to Do Second Edition Shoya Zichy 978-0-8144-3815-2 / PB / $17.95

Cracking the New Job Market The 7 Rules for Getting Hired in Any Economy R. William Holland 978-0-8144-1734-8 / PB / $17.95

Elements of Resume Style, The Essential Rules for Writing Resumes and Cover Letters That Work Second Edition Scott Bennett

978-0-8144-1032-5 / PB / $18.95

978-0-8144-2020-1 / PB / $15.95

Insider’s Guide to Building a Successful Consulting Practice, An Bruce L. Katcher and Adam Snyder 978-0-8144-1436-1 / PB / $18.95

Job Search Checklist, The Everything You Need to Know to Get Back to Work After a Layoff Damian Birkel 978-0-8144-3291-4 / PB / $16.00

Job Search Solution, The The Ultimate System for Finding a Great Job Now! Second Edition Tony Beshara 978-0-8144-1799-7 / PB / $16.95

Make Your Contacts Count Networking Know-How for Business and Career Success Second Edition Anne Baber and Lynne Waymon 978-0-8144-7402-0 / PB / $14.95

Managing Your Government Career Success Strategies That Work Stewart Liff 978-0-8144-1099-8 / PB / $19.95

978-0-8144-3393-5 / PB / $9.95

978-0-8144-3830-5 / PB / $17.95


*For P.O.D. (Print on Demand) titles, please contact your distributor for information

SELECTED Backlist Own Your Future How to Think Like an Entrepreneur and Thrive in an Unpredictable Economy Paul B. Brown 978-0-8144-3409-3 / HC / $22.00

Personality Power Discover Your Unique Profile--and Unlock Your Potential for Breakthrough Success Shoya Zichy 978-0-8144-2123-9 / PB / $16.95

Portable Mentor, The Your Anywhere, Anytime Career Coach and Problem Solver Cy Charney 978-0-8144-7212-5 / PB / $18.95

Powerful Phrases for Successful Interviews Over 400 Ready-to-Use Words and Phrases That Will Get You the Job You Want Tony Beshara 978-0-8144-3354-6 / PB / $10.95

Stiletto Network Inside the Women’s Power Circles That Are Changing the Face of Business Pamela Ryckman 978-0-8144-3253-2 / HC / $22.95

Strategic Connections The New Face of Networking in a Collaborative World Anne Baber, Lynne Waymon, Andre Alphonso and Jim Wylde 978-0-8144-3496-3 / HC / $21.95

This Is How to Get Your Next Job An Inside Look at What Employers Really Want Andrea Kay 978-0-8144-3221-1 / PB / $16.00

Trajectory 7 Career Strategies to Take You from Where You Are to Where You Want to Be David L. Van Rooy 978-0-8144-3390-4 / PB / $16.00

Unbeatable Resumes America’s Top Recruiter Reveals What REALLY Gets You Hired Tony Beshara 978-0-8144-1762-1 / PB / $16.95

Who Says It’s a Man’s World The Girls’ Guide to Corporate Domination Emily Bennington 978-0-8144-3187-0 / HC / $21.95

World’s Your Stage, The How Performing Artists Can Make a Living While Still Doing What They Love William F. Baker, Warren C. Gibson and Evan Leatherwood 978-0-8144-3615-8 / PB / $19.95

Computers, Networking & I.T. Data Crush How the Information Tidal Wave is Driving New Business Opportunities Christopher Surdak 978-0-8144-3374-4 / HC / $27.95

Driving Digital The Leader’s Guide to Business Transformation Through Technology Isaac Sacolick 978-0-8144-3860-2 / HC / $29.95

Debugging* The 9 Indispensable Rules for Finding Even the Most Elusive Software and Hardware Problems David J. Agans 978-0-8144-3445-1 / HC / $24.95 978-0-8144-7457-0 / PB / $17.95

Power of Convergence, The Linking Business Strategies and Technology Decisions to Create Sustainable Success Faisal Hoque 978-0-8144-1695-2 / HC / $27.95

Think Bigger Developing a Successful Big Data Strategy for Your Business Mark van Rijmenam 978-0-8144-3415-4 / HC / $27.95

Customer Service

Delivering Knock Your Socks Off Service Fifth Edition Performance Research Associates 978-0-8144-1755-3 / PB / $18.95

Exceptional Service, Exceptional Profit The Secrets of Building a Five-Star Customer Service Organization Leonardo Inghilleri and Micah Solomon 978-0-8144-1538-2 / HC / $21.95

High-Tech, High-Touch Customer Service Inspire Timeless Loyalty in the Demand­ ing New World of Social Commerce Micah Solomon 978-0-8144-1790-4 / HC / $23.00

Kindness Revolution, The The Company-wide Culture Shift That Inspires Phenomenal Customer Service Ed Horrell 978-0-8144-7307-8 / HC / $23.00

Managing Knock Your Socks Off Service Third Edition Chip R. Bell and Ron Zemke 978-0-8144-3204-4 / PB / $18.95

Powerful Phrases for Effective Customer Service Over 700 Ready-to-Use Phrases and Scripts That Really Get Results Renee Evenson 978-0-8144-2032-4 / PB / $15.00

Secret Service Hidden Systems That Deliver Unforgettable Customer Service John R. DiJulius 978-0-8144-7171-5 / PB / $17.95

101 Activities for Delivering Knock Your Socks Off Service Ann Thomas and Jill Applegate 978-0-8144-1444-6 / PB / $34.95

Be Your Customer’s Hero Real-World Tips & Techniques for the Service Front Lines Adam Toporek 978-0-8144-4905-9 / PB / $17.95

Customer Experience 3.0 High-Profit Strategies in the Age of Techno Service John A. Goodman 978-0-8144-3388-1 / HC / $24.95

Customer Service Survival Kit, The What to Say to Defuse Even the Worst Customer Situations Richard S. Gallagher 978-0-8144-3183-2 / PB / $17.95

Delight Your Customers 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary Steve Curtin 978-0-8144-3280-8 / PB / $17.95

Strategic Customer Service Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits John A. Goodman 978-0-8144-1333-3 / HC / $24.95

Win the Customer 70 Simple Rules for Sensational Service Flavio Martins 978-0-8144-3624-0 / HC / $21.95

Economics Confronting Capitalism Real Solutions for a Troubled Economic System Philip Kotler 978-0-8144-3645-5 / HC / $26.00

Education Why Boys Fail Saving Our Sons from an Educational System That’s Leaving Them Behind Richard Whitmire 978-0-8144-2017-1 / PB / $15.95

Titles in RED are our bestsellers



Finance & Accounting AMA Handbook of Due Diligence, The Revised and Updated Edition William M. Crilly and Andrew J. Sherman 978-0-8144-1382-1 / HC / $295.00

AMA Handbook of Financial Risk Management, The John J. Hampton 978-0-8144-1744-7 / HC / $75.00

Blueprint for Corporate Governance, A Strategy, Accountability, and the Preservation of Shareholder Value Fred R. Kaen 978-0-8144-0586-4 / HC / $29.95

Board of Directors and Audit Committee Guide to Fiduciary Responsibilities, The Ten Critical Steps to Protecting Yourself and Your Organization Sheila Moran and Ronald Kral 978-0-8144-3166-5 / HC / $34.95

Essentials of Finance and Accounting for Nonfinancial Managers, The Third Edition Edward Fields 978-0-8144-3694-3 / PB / $19.95

Mergers and Acquisitions from A to Z Third Edition Andrew J. Sherman 978-0-8144-1383-8 / HC / $35.00

Million-Dollar Financial Advisor, The Powerful Lessons and Proven Strategies from Top Producers David J. Mullen 978-0-8144-1472-9 / HC / $30.00

Million-Dollar Financial Services Practice, The A Proven System for Becoming a Top Producer Second Edition David J. Mullen 978-0-8144-3173-3 / HC / $30.00

Nonprofit Fundraising Solution, The Powerful Revenue Strategies to Take You to the Next Level Laurence A. Pagnoni 978-0-8144-3296-9 / PB / $19.95

Raising Capital Get the Money You Need to Grow Your Business Third Edition Andrew J. Sherman 978-0-8144-1703-4 / HC / $34.95

Successful Acquisitions* A Proven Plan for Strategic Growth David Braun 978-0-8144-3904-3 / PB / $26.95

General Business Age Curve, The* How to Profit from the Coming Demographic Storm Kenneth W. Gronbach 978-0-8144-1794-2 / PB / $19.95

Celebration of Fools An Inside Look at the Rise and Fall of JCPenney Bill Hare 978-0-8144-7159-3 / HC / $24.95

Coolfarming Turn Your Great Idea into the Next Big Thing Peter Gloor 978-0-8144-1386-9 / HC / $29.95

Cultural Intelligence Difference, The Master the One Skill You Can’t Do Without in Today’s Global Economy David Livermore 978-0-8144-1706-5 / HC / $22.00

Evergreen Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving Noah Fleming 978-0-8144-3443-7 / HC / $26.00

Franchising & Licensing Two Powerful Ways to Grow Your Business in Any Economy Fourth Edition Andrew J. Sherman 978-0-8144-1556-6 / HC / $45.00

Good Governance for Nonprofits* Developing Principles and Policies for an Effective Board Frederic L. Laughlin and Robert C. Andringa 978-0-8144-1594-8 / PB / $27.95

Green Giants How Smart Companies Turn Sustain­ ability into Billion-Dollar Businesses E. Freya Williams 978-0-8144-3613-4 / HC / $27.95

New Corporate Facts of Life, The Rethink Your Business to Transform Today’s Challenges Into Tomorrow’s Profits Diana Rivenburgh 978-0-8144-3304-1 / HC / $27.95

Now, Build a Great Business! 7 Ways to Maximize Your Profits in Any Market Mark Thompson and Brian Tracy 978-0-8144-1697-6 / HC / $24.95

OtherWise The Wisdom You Need to Succeed in a Diverse and Divisive World Dick Martin 978-0-8144-1752-2 / HC / $24.95

Seven Secrets for Negotiating with Government How to Deal with Local, State, National, or Foreign Governments —and Come Out Ahead Jeswald W. Salacuse 978-0-8144-0908-4 / HC / $24.95

Upside Profiting from the Profound Demographic Shifts Ahead Kenneth W. Gronbach 978-0-8144-3469-7 / HC / $27.95

We Are Market Basket The Story of the Unlikely Grassroots Move­ ment That Saved a Beloved Business Daniel Korschun and Grant Welker 978-0-8144-3665-3 / HC / $24.95

World Gone Social, A How Companies Must Adapt to Survive Ted Coine and Mark Babbitt 978-0-8144-3326-3 / HC / $24.95

Health & Fitness Fitness After 40 Your Strong Body at 40, 50, 60, and Beyond Second Edition Vonda Wright 978-0-8144-4900-4 / PB / $18.95

Fitter Faster The Smart Way to Get in Shape in Just Minutes a Day Robert J. Davis 978-0-8144-3771-1 / PB / $16.95

No Sweat How the Simple Science of Motivation Can Bring You a Lifetime of Fitness Michelle Segar 978-0-8144-3485-7 / PB / $16.95

Plant-Based Life, A Your Complete Guide to Great Food, Radiant Health, Boundless Energy, and a Better Body Micaela Cook Karlsen 978-0-8144-3707-0 / PB / $16.95

Thin from Within The Powerful Self-Coaching Program for Permanent Weight Loss Joseph J. Luciani 978-0-8144-3678-3 / PB / $16.95

When Your Child Has Food Allergies A Parent’s Guide to Managing It All — From the Everyday to the Extreme Mireille Schwartz 978-0-8144-3405-5 / PB / $17.95

History American Entrepreneur The Fascinating Stories of the People Who Defined Business in the United States Larry Schweikart and Lynne Pierson Doti 978-0-8144-3859-6 / PB / $29.95


*For P.O.D. (Print on Demand) titles, please contact your distributor for information

SELECTED Backlist Deadly Blue Battle Stories of the U.S. Air Force Special Operations Command Fred Pushies 978-0-8144-1360-9 / HC / $24.95

Human Resources Auditing Your Human Resources Department A Step-by-Step Guide to Assessing the Key Areas of Your Program Second Edition John H. McConnell 978-0-8144-1661-7 / HC / $79.95

Effective Succession Planning Ensuring Leadership Continuity and Building Talent from Within Fifth Edition William J. Rothwell 978-0-8144-4915-8 / HC / $69.95 Short Discount

Field Tested Recruiting, Managing, and Retaining Veterans Emily King 978-0-8144-1779-9 / HC / $29.95

Healthy Workplace, The How to Improve the Well-Being of Your Employees—and Boost Your Company’s Bottom Line Leigh Stringer 978-0-8144-3743-8 / HC / $27.95

High-Impact Human Capital Strategy Addressing the 12 Major Challenges Today’s Organizations Face Jack J. Phillips and Patricia Pulliam Phillips 978-0-8144-3606-6 / HC / $34.95

HR Answer Book, The An Indispensable Guide for Managers and Human Resources Professionals Second Edition Shawn Smith and Rebecca Mazin 978-0-8144-1717-1 / HC / $24.95

Lean but Agile Rethink Workforce Planning and Gain a True Competitive Edge William J. Rothwell, Jim Graber a nd Neil McCormick 978-0-8144-1777-5 / HC / $45.00

New Human Capital Strategy, The* Improving the Value of Your Most Important Investment—Year After Year Bradley W. Hall 978-0-8144-2003-4 / PB / $22.95

Performance Appraisal Tool Kit, The Redesigning Your Performance Review Template to Drive Individual and Organizational Change Paul Falcone and Winston Tan 978-0-8144-3263-1 / PB / $21.95

Positioned Strategic Workforce Planning That Gets the Right Person in the Right Job Dan L. Ward and Rob Tripp 978-0-8144-3247-1 / HC / $32.95

Recruiting, Interviewing, Selecting & Orienting New Employees Fifth Edition Diane Arthur 978-0-8144-2024-9 / HC / $49.95 Short Discount

ROI of Human Capital, The* Measuring the Economic Value of Employee Performance Second Edition Dr. Jac Fitz-enz 978-0-8144-3673-8 / PB / $19.95

Strategic Staffing* A Comprehensive System for Effective Workforce Planning Second Edition Thomas P. Bechet 978-0-8144-3449-9 / HC / $55.00 978-0-8144-3301-0 / PB / $35.00

Talent Leadership A Proven Method for Identifying and Developing High-Potential Employees John Mattone 978-0-8144-3239-6 / HC / $34.95

Transforming Performance Measurement Rethinking the Way We Measure and Drive Organizational Success Dean R. Spitzer 978-0-8144-0891-9 / HC / $29.95

Writing Effective Policies and Procedures A Step-by-Step Resource for Clear Communication Nancy J. Campbell 978-0-8144-3899-2 / PB / $60.00 Short Discount

International Business Export/Import Procedures and Documentation Fifth Edition Donna L. Bade 978-0-8144-3475-8 / HC / $85.00 Short Discount

In the Shadow of the Dragon The Global Expansion of Chinese Companies--and How It Will Change Business Forever Winter Nie and William Dowell 978-0-8144-3170-2 / HC / $27.95

Internet & E-Commerce Click Millionaires Work Less, Live More with an Internet Business You Love Scott Fox 978-0-8144-3191-7 / HC / $22.00

e-Riches 2.0 Next-Generation Marketing Strategies for Making Millions Online Scott Fox 978-0-8144-1462-0 / HC / $25.00

Internet Riches The Simple Money-Making Secrets of Online Millionaires Scott Fox 978-0-8144-0995-4 / PB / $17.95

Profitable Podcasting Grow Your Business, Expand Your Platform, and Build a Nation of True Fans Stephen Woessner 978-0-8144-3828-2 / PB / $21.95

Leadership 10 Laws of Trust, The Building the Bonds That Make a Business Great Joel Peterson 978-0-8144-3745-2 / HC / $15.95

AMA Handbook of Leadership, The Marshall Goldsmith, John Baldoni, and Sarah McArthur 978-0-8144-1513-9 / HC / $29.95

Anticipate The Art of Leading by Looking Ahead Rob-Jan de Jong 978-0-8144-4907-3 / HC / $27.95

Camino Way, The Lessons in Leadership from a Walk Across Spain Victor Prince 978-0-8144-3824-4 / HC / $21.95

How the Best Leaders Lead Proven Secrets to Getting the Most Out of Yourself and Others Brian Tracy 978-0-8144-1434-7 / HC / $24.95

Idea Agent Leadership that Liberates Creativity and Accelerates Innovation Lina M. Echeverria 978-0-8144-3217-4 / HC / $27.95

Intelligent Leadership What You Need to Know to Unlock Your Full Potential John Mattone 978-0-8144-3237-2 / HC / $27.95

Mastering Import and Export Management Third Edition Thomas A. Cook 978-0-8144-3820-6 / HC / $85.00

Lead Right for Your Company’s Type How to Connect Your Culture with Your Customer Promise William E. Schneider 978-0-8144-3799-5 / HC / $27.95

Titles in RED are our bestsellers


SELECTED Backlist Lead with Humility 12 Leadership Lessons from Pope Francis Jeffrey A. Krames 978-0-8144-4911-0 / HC / $14.00

Leader’s Guide to Speaking with Presence, The How to Project Confidence, Conviction, and Authority John Baldoni 978-0-8144-3379-9 / PB / $6.95

Leader’s Pocket Guide, The 101 Indispensable Tools, Tips, and Techniques for Any Situation John Baldoni 978-0-8144-3231-0 / HC / $19.95

Leadership (The Brian Tracy Success Library) Brian Tracy 978-0-8144-3341-6 / HC / $9.95

Leadership 2030 The Six Megatrends You Need to Understand to Lead Your Company into the Future Georg Vielmetter and Yvonne Sell 978-0-8144-3275-4 / HC / $27.95

Leadership Step by Step Become the Person Others Follow Joshua Spodek 978-0-8144-3793-3 / HC / $24.00

Leading at The Edge Leadership Lessons from the Extraordinary Saga of Shackleton’s Antarctic Expedition Second Edition Dennis N.T. Perkins 978-0-8144-0543-7 / HC / $24.95 978-0-8144-3194-8 / PB / $15.00

Leading Leaders* How to Manage Smart, Talented, Rich, and Powerful People Jeswald W. Salacuse 978-0-8144-3456-7 / HC / $29.95 978-0-8144-1766-9 / PB / $21.95

Leading with Cultural Intelligence The Real Secret to Success Second Edition David Livermore 978-0-8144-4917-2 / HC / $26.95

Leading with Kindness How Good People Consistently Get Superior Results William F. Baker and Michael O’Malley 978-0-8144-0156-9 / HC / $24.95

Semper Fi* Business Leadership the Marine Corps Way Dan Carrison and Rod Walsh 978-0-8144-7272-9 / PB / $17.95

Ten Golden Rules of Leadership, The Classical Wisdom for Modern Leaders M. A. Soupios and Panos Mourdoukoutas 978-0-8144-3467-3 / HC / $15.95

Management 101 Sample Write-Ups for Documenting Employee Performance Problems A Guide to Progressive Discipline & Termination Third Edition Paul Falcone 978-0-8144-3855-8 / PB / $39.95

101 Tough Conversations to Have with Employees A Manager’s Guide to Address­ing Performance, Conduct, and Discipline Challenges Paul Falcone 978-0-8144-1348-7 / PB / $18.95

2600 Phrases for Effective Performance Reviews Ready-to-Use Words and Phrases That Really Get Results Paul Falcone 978-0-8144-7282-8 / PB / $10.95

2600 Phrases for Setting Effective Performance Goals Ready-to-Use Phrases That Really Get Results Paul Falcone 978-0-8144-1775-1 / PB / $11.95

75 Ways for Managers to Hire, Develop, and Keep Great Employees Paul Falcone 978-0-8144-3669-1 / PB / $21.95

Second Edition Paul Falcone 978-0-8144-1351-7 / PB / $17.95

96 Great Interview Questions to Ask Before You Hire Second Edition Paul Falcone 978-0-8144-1351-7 / PB / $17.95

AMA Business Boot Camp Management and Leadership Fundamentals That Will See You Successfully Through Your Career Edward Reilly 978-0-8144-2001-0 / HC / $25.00

AMA Dictionary of Business and Management, The George Thomas Kurian 978-0-8144-2028-7 / HC / $24.95

Becoming an Exceptional Executive Coach* Use Your Knowledge, Experience, and Intuition to Help Leaders Excel Michael Frisch, Robert Lee, Karen L. Metzger, Jeremy Robinson, and Judy Rosemarin 978-0-8144-3758-2 / PB / $29.95

Behind Every Good Decision How Anyone Can Use Business Analytics to Turn Data into Profitable Insight Piyanka Jain, Puneet Sharma a and Lakshmi Jayaraman

Beyond the Lean Revolution Achieving Successful and Sustainable Enterprise Transformation Deborah J. Nightingale and Jayakanth Srinivasan 978-0-8144-1709-6 / HC / $34.95

Building a House for Diversity How a Fable About a Giraffe & an Elephant Offers New Strategies for Today’s Workforce R. Roosevelt Thomas and Marjorie I. Woodruff 978-0-8144-0463-8 / HC / $27.95

Busy Manager’s Guide to Delegation, The* Richard A. Luecke and Perry McIntosh 978-0-8144-1474-3 / PB / $12.00

Coaching Connection, The A Manager’s Guide to Developing Individual Potential in the Context of the Organization John Hoover and Paul Gorrell 978-0-8144-1414-9 / HC / $29.95

Coaching for Emotional Intelligence* The Secret to Developing the Star Potential in Your Employees Bob Wall 978-0-8144-3378-2 / PB / $18.95

Complete Guide to Hiring and Firing Government Employees, The Stewart Liff 978-0-8144-1450-7 / HC / $24.95

Conflict 101* A Manager’s Guide to Resolving Problems So Everyone Can Get Back to Work Susan H. Shearouse 978-0-8144-1711-9 / PB / $17.95

Delegation & Supervision (The Brian Tracy Success Library) Brian Tracy 978-0-8144-3314-0 / HC / $9.95

Designing Dynamic Organizations A Hands-on Guide for Leaders at All Levels Jay Galbraith, Diane Downey and Amy Kates 978-0-8144-7119-7 / PB / $29.95

Discipline Without Punishment The Proven Strategy That Turns Problem Employees into Superior Performers Second Edition Dick Grote 978-0-8144-7330-6 / PB / $19.95

Driven by Difference How Great Companies Fuel Innovation Through Diversity David Livermore 978-0-8144-3653-0 / HC / $27.95

Enemy of Engagement, The* Put an End to Workplace Frustration— and Get the Most from Your Employees Mark Royal and Tom Agnew 978-0-8144-3908-1 / PB / $19.95

978-0-8144-4921-9 / HC / $27.95


*For P.O.D. (Print on Demand) titles, please contact your distributor for information

SELECTED Backlist Engaging Government Employees Motivate and Inspire Your People to Achieve Superior Performance Robert J. Lavigna 978-0-8144-3279-2 / HC / $24.95

EQ Interview, The Finding Employees with High Emotional Intelligence Adele B. Lynn 978-0-8144-0941-1 / PB / $16.00

First-Time Manager, The Sixth Edition Loren B. Belker, Jim McCormick, and Gary S. Topchik 978-0-8144-1783-6 / PB / $17.95

Generations at Work Managing the Clash of Boomers, Gen Xers, and Gen Yers in the Workplace Second Edition Ron Zemke, Claire Raines and Bob Filipczak 978-0-8144-3233-4 / PB / $17.95

Generations, Inc. From Boomers to Linksters—Managing the Friction Between Generations at Work Meagan Johnson and Larry Johnson 978-0-8144-1573-3 / PB / $16.95

Hard-Won Wisdom True Stories from the Management Trenches Jathan Janove 978-0-8144-3777-3 / PB / $17.95

Hidden Leader, The Discover and Develop Greatness Within Your Company Scott K. Edinger and Laurie Sain 978-0-8144-3399-7 / HC / $24.95

Hiring & Firing (The Brian Tracy Success Library) Brian Tracy 978-0-8144-3751-3 / HC / $9.95

How Great Decisions Get Made* 10 Easy Steps for Reaching Agreement on Even the Toughest Issues Don Maruska 978-0-8144-7398-6 / PB / $17.95

Improving the Performance of Government Employees A Manager’s Guide Stewart Liff 978-0-8144-1622-8 / HC / $27.95

Jobs to Be Done A Roadmap for Customer-Centered Innovation Stephen Wunker, Jessica Wattman and David Farber 978-0-8144-3803-9 / HC / $24.00

Keeping Employees Accountable for Results Quick Tips for Busy Managers Brian Cole Miller 978-0-8144-7320-7 / PB / $17.95

Keeping the People Who Keep You in Business 24 Ways to Hang On to Your Most Valuable Talent Leigh Branham

Leading the Unleadable How to Manage Mavericks, Cynics, Divas, and Other Difficult People Alan Willett 978-0-8144-3760-5 / PB / $17.95

Lean Machine, The* How Harley-Davidson Drove Top-Line Growth and Profitability with Revolutionary Lean Product Development Dantar P. Oosterwal 978-0-8144-3288-4 / PB / $21.95

Make It Matter How Managers Can Motivate by Creating Meaning Scott Mautz 978-0-8144-3617-2 / HC / $24.95

Management (The Brian Tracy Success Library) Brian Tracy 978-0-8144-3419-2 / HC / $9.95

Management? It’s Not What You Think! Henry Mintzberg, Bruce Ahlstrand and Joseph Lampel 978-0-8144-1684-6 / HC / $22.00

Manager 3.0 A Millennial’s Guide to Rewriting the Rules of Management Brad Karsh and Courtney Templin 978-0-8144-3289-1 / PB / $17.95

Manager’s Guide to Coaching, A Simple and Effective Ways to Get the Best From Your Employees Anne Loehr and Brian Emerson 978-0-8144-0982-4 / PB / $16.95

Manager’s Guide to HR, The Hiring, Firing, Performance Evaluations, Documentation, Benefits, and Everything Else You Need to Know Second Edition Max Muller 978-0-8144-3302-7 / HC / $24.95

Meetings That Get Results (The Brian Tracy Success Library) Brian Tracy 978-0-8144-3705-6 / HC / $9.95

Motivation (The Brian Tracy Success Library) Brian Tracy 978-0-8144-3311-9 / HC / $9.95

New Manager’s Tool Kit, The 21 Things You Need to Know t o Hit the Ground Running Don Grimme and Sheryl Grimme 978-0-8144-1306-7 / PB / $16.95

New Supervisor’s Survival Manual, The* William A. Salmon 978-0-8144-7027-5 / PB / $18.95

No More Pointless Meetings Breakthrough Sessions That Will Revolutionize the Way You Work Martin Murphy 978-0-8144-3168-9 / PB / $17.95

Optimistic Workplace, The Creating an Environment That Energizes Everyone Shawn Murphy 978-0-8144-3619-6 / HC / $24.95

Performance Appraisal Question and Answer Book, The* A Survival Guide for Managers Dick Grote 978-0-8144-7151-7 / PB / $17.95

Power of Business Process Improvement, The 10 Simple Steps to Increase Effec­ tiveness, Efficiency, and Adaptability Second Edition Susan Page 978-0-8144-3661-5 / HC / $37.95

Practical Drucker, The Applying the Wisdom of the World’s Greatest Management Thinker William A. Cohen 978-0-8144-3349-2 / HC / $25.00

Productive Performance Appraisals Second Edition Paul Falcone and Randi T. Sachs 978-0-8144-7422-8 / PB / $10.00

Quick Brainstorming Activities for Busy Managers 50 Exercises to Spark Your Team’s Creativity and Get Results Fast Brian Cole Miller 978-0-8144-1792-8 / PB / $18.95

Quick Emotional Intelligence Activities for Busy Managers 50 Team Exercises That Get Results in Just 15 Minutes Adele B. Lynn 978-0-8144-0895-7 / PB / $17.95

Redefining Operational Excellence New Strategies for Maximizing Performance and Profits Across the Organization Andrew Miller 978-0-8144-3397-3 / HC / $27.95

Relationship Engine, The Connecting with the People Who Power Your Business Ed Wallace 978-0-8144-3713-1 / HC / $24.95

Star Factor, The Discover What Your Top Performers Do Differently—and Inspire a New Level of Greatness in All William Seidman and Richard Grbavac 978-0-8144-3320-1 / HC / $25.00

Stay Interview, The A Manager’s Guide to Keeping the Best and Brightest Richard P. Finnegan 978-0-8144-3649-3 / PB / $14.95

True Alignment Linking Company Culture with Customer Needs for Extraordinary Results Edgar Papke 978-0-8144-3336-2 / HC / $29.95

978-0-8144-0597-0 / HC / $27.95

Titles in RED are our bestsellers


SELECTED Backlist Trust Factor The Science of Creating High-Performance Companies Paul J. Zak 978-0-8144-3766-7 / HC / $24.00

What Keeps Leaders Up at Night Recognizing and Resolving Your Most Troubling Management Issues Nicole Lipkin 978-0-8144-3211-2 / HC / $21.95

Wiki Management A Revolutionary New Model for a Rapidly Changing and Collaborative World Rod Collins 978-0-8144-3308-9 / HC / $25.00

Winning Factor, The Inspire Gold-Medal Performance in Your Employees Peter Jensen 978-0-8144-3175-7 / HC / $24.95

Winning Well A Manager’s Guide to Getting Results Without Losing Your Soul Karin Hurt and David Dye 978-0-8144-3725-4 / HC / $24.95

Marketing, Advertising & PR According to Kotler The World’s Foremost Authority on Marketing Answers Your Questions Philip Kotler 978-0-8144-7295-8 / PB / $17.95

Agile PR Expert Messaging in a Hyper-Connected, Always-On World Marian Salzman 978-0-8144-3787-2 / HC / $29.95

AMA Handbook of Public Relations, The Robert L. Dilenschneider 978-0-8144-1525-2 / HC / $35.00

Be a Direct Selling Superstar Achieve Financial Freedom for Yourself and Others as a Direct Sales Leader Mary Christensen 978-0-8144-3207-5 / PB / $16.00

Be a Network Marketing Leader Build a Community to Build Your Empire Mary Christensen 978-0-8144-3682-0 / PB / $16.00

Be a Network Marketing Superstar The One Book You Need to Make More Money Than You Ever Thought Possible Mary Christensen and Wayne Christensen

Be a Recruiting Superstar The Fast Track to Network Marketing Millions Mary Christensen 978-0-8144-0163-7 / PB / $16.00

Brand Aid A Quick Reference Guide to Solving Your Branding Problems and Strengthening Your Market Position Second Edition Brad VanAuken 978-0-8144-3473-4 / HC / $29.95

Brand Real How Smart Companies Live Their Brand Promise and Inspire Fierce Customer Loyalty Laurence Vincent 978-0-8144-1676-1 / HC / $25.00

Disruptive Marketing What Growth Hackers, Data Punks, and Other Hybrid Thinkers Can Teach Us About Navigating the New Normal Geoffrey Colon 978-0-8144-3739-1 / HC / $24.95

Do It! Marketing 77 Instant-Action Ideas to Boost Sales, Maximize Profits, a nd Crush Your Competition David Newman 978-0-8144-3286-0 / HC / $19.95

Get Clients Now!™ A 28-Day Marketing Program for Professionals, Consultants, and Coaches Third Edition C. J. Hayden 978-0-8144-3245-7 / PB / $19.95

Get Scrappy Smarter Digital Marketing for Businesses Big and Small Nick Westergaard 978-0-8144-3731-5 / HC / $21.95

Going Social Excite Customers, Generate Buzz, and Energize Your Brand with the Power of Social Media Jeremy Goldman 978-0-8144-3255-6 / PB / $19.95

It’s Not the Size of the Data— It’s How You Use It Smarter Marketing with Analytics and Dashboards Koen Pauwels 978-0-8144-3395-9 / HC / $29.95

Marketing (The Brian Tracy Success Library) Brian Tracy

978-0-8144-7431-0 / PB / $15.00

978-0-8144-3421-5 / HC / $9.95

Be a Party Plan Superstar Build a $100,000-a-Year Direct Selling Business from Home Mary Christensen

Marketing Plan, The How to Prepare and Implement It Fourth Edition William M. Luther

978-0-8144-1651-8 / PB / $17.95


Marketing to Millennials Reach the Largest and Most Influential Generation of Consumers Ever Jeff Fromm and Christie Garton 978-0-8144-3322-5 / HC / $24.95

Millennials with Kids Marketing to This Powerful and Surprisingly Different Generation of Parents Jeff Fromm and Marissa Vidler 978-0-8144-3658-5 / HC / $24.95

New Rules of Lead Generation, The Proven Strategies to Maximize Marketing ROI David T. Scott 978-0-8144-3261-7 / HC / $24.95

Rainmaker’s Toolkit, The Power Strategies for Finding, Keeping, and Growing Profitable Clients Harry Mills 978-0-8144-7216-3 / HC / $22.00

Secret Sauce How to Pack Your Messages with Persuasive Punch Harry Mills 978-0-8144-3806-0 / HC / $18.95

Secrets of the Marketing Masters What the Best Marketers Do —And Why It Works Dick Martin 978-0-8144-0943-5 / HC / $24.00

Secrets of Word-of-Mouth Marketing, The How to Trigger Exponential Sales Through Runaway Word of Mouth Second Edition George Silverman 978-0-8144-1668-6 / PB / $17.95

Targeted How Technology Is Revolutionizing Advertising and the Way Companies Reach Consumers Mike Smith 978-0-8144-3499-4 / HC / $24.95

Truth The New Rules for Marketing in a Skeptical World Lynn B. Upshaw 978-0-8144-7376-4 / HC / $24.95

Web Copy That Sells The Revolutionary Formula for Creating Killer Copy That Grabs Their Attention and Compels Them to Buy Third Edition Maria Veloso 978-0-8144-3251-8 / PB / $21.95

What Customers Crave How to Create Relevant and Memorable Experiences at Every Touchpoint Nicholas J. Webb 978-0-8144-3781-0 / HC / $25.00

978-0-8144-1693-8 / PB / $21.95

*For P.O.D. (Print on Demand) titles, please contact your distributor for information


Negotiation & Persuasion Black Belt Negotiating Become a Master Negotiator Using Powerful Lessons from the Martial Arts Michael Lee and Sensei Grant Tabuchi 978-0-8144-7461-7 / PB / $15.00

Elements of Influence The Art of Getting Others to Follow Your Lead Terry R. Bacon 978-0-8144-3893-0 / PB / $21.95

How to Become a Better Negotiator Second Edition Richard A. Luecke and James G. Patterson 978-0-8144-0047-0 / PB / $12.00

Maximum Influence The 12 Universal Laws of Power Persuasion Second Edition Kurt W. Mortensen 978-0-8144-3209-9 / PB / $17.95

Negotiation (The Brian Tracy Success Library) Brian Tracy 978-0-8144-3318-8 / HC / $9.95

Persuasion IQ The 10 Skills You Need to Get Exactly What You Want Kurt W. Mortensen 978-0-8144-0993-0 / HC / $21.95

Your Own Terms A Woman’s Guide to Taking Charge of Any Negotiation Yasmin Davidds 978-0-8144-3602-8 / PB / $16.95

Eldercare Consultant, The Your Guide to Making the Best Choices Possible Becky Feola 978-0-8144-3631-8 / PB / $18.95

Home for Dinner Mixing Food, Fun, and Conversation for a Happier Family and Healthier Kids Anne K. Fishel 978-0-8144-3370-6 / PB / $16.00

In Faith and In Doubt How Religious Believers and Nonbelievers Can Create Strong Marriages and Loving Families Dale McGowan 978-0-8144-3372-0 / PB / $17.95

Parenting Beyond Belief On Raising Ethical, Caring Kids Without Religion Second Edition Dale McGowan 978-0-8144-3741-4 / PB / $17.95

Parenting with a Story Real-Life Lessons in Character for Parents and Children to Share Paul Smith 978-0-8144-3357-7 / PB / $16.00

Raising Freethinkers A Practical Guide for Parenting Beyond Belief Dale McGowan, Molleen Matsumura, Amanda Metskas and Jan Devor 978-0-8144-1096-7 / PB / $17.95

Stress-Free Discipline Simple Strategies for Handling Common Behavior Problems Sara Au and Peter L. Stavinoha 978-0-8144-4909-7 / PB / $14.95

Parenting & Family 7 Steps to Raising a Bilingual Child Naomi Steiner 978-0-8144-0046-3 / PB / $14.95

ABCs of Breastfeeding, The Everything a Mom Needs to Know for a Happy Nursing Experience Stacey H. Rubin 978-0-8144-8057-1 / PB / $14.95

Crazy-Stressed Saving Today’s Overwhelmed Teens with Love, Laughter, and the Science of Resilience Dr. Michael J. Bradley 978-0-8144-3804-6 / PB / $17.95

Dial Down the Drama Reducing Conflict and Reconnecting with Your Teenage Daughter— A Guide for Mothers Everywhere Colleen O’Grady 978-0-8144-3655-4 / PB / $16.95

Eat Like a Champion Performance Nutrition for Your Young Athlete Jill Castle 978-0-8144-3622-6 / PB / $16.95

Stress-Free Potty Training A Commonsense Guide to Finding the Right Approach for Your Child Second Edition Sara Au and Peter L. Stavinoha 978-0-8144-3666-0 / PB / $14.95

Survival Guide to Parenting Teens, A Talking to Your Kids About Sexting, Drinking, Drugs, and Other Things That Freak You Out Joani Geltman 978-0-8144-3366-9 / PB / $16.00

Teenagers 101 What a Top Teacher Wishes You Knew About Helping Your Kid Succeed Rebecca Deurlein 978-0-8144-3465-9 / PB / $16.00

Time to Talk What You Need to Know About Your Child’s Speech and Language Development Michelle MacRoy-Higgins and Carlyn Kolker 978-0-8144-3729-2 / PB / $18.95

Un-Prescription for Autism, The A Natural Approach for a Calmer, Happier, and More Focused Child Janet Lintala 978-0-8144-3663-9 / PB / $18.95

When Kids Call the Shots How to Seize Control from Your Darling Bully—and Enjoy Being a Parent Again Sean Grover 978-0-8144-3600-4 / PB / $15.00

Personal Finance & Investing Financial Fresh Start Your Five-Step Plan for Adapting and Prospering in the New Economy Shari Olefson 978-0-8144-3229-7 / HC / $26.00

How Do I Get There from Here? Planning for Retirement When the Old Rules No Longer Apply George H. Schofield 978-0-8144-3868-8 / PB / $16.95

Money Machine The Surprisingly Simple Power of Value Investing Gary Smith 978-0-8144-3856-5 / HC / $27.95

Smart Mom, Rich Mom How to Build Wealth While Raising a Family Kimberly Palmer 978-0-8144-3680-6 / PB / $14.95

Soldier of Finance Take Charge of Your Money and Invest in Your Future Jeff Rose 978-0-8144-3328-7 / PB / $16.00

Plant & Facilities Facility Management Handbook, The Fourth Edition Kathy O. Roper and Richard P. Payant 978-0-8144-3215-0 / HC / $79.95

Facility Manager’s Guide to Finance and Budgeting, The* David G. Cotts and Ed Rondeau 978-0-8144-0159-0 / PB / $39.95

Project Management 101 Project Management Problems and How to Solve Them* Practical Advice for Handling Real-World Project Challenges Tom Kendrick 978-0-8144-1557-3 / PB / $19.95

AMA Handbook of Project Management Fourth Edition Paul C. Dinsmore and Jeannette Cabanis-Brewin 978-0-8144-3339-3 / HC / $79.95 Short Discount

Titles in RED are our bestsellers


SELECTED Backlist Emotional Intelligence for Project Managers The People Skills You Need to Achieve Outstanding Results Second Edition Anthony Mersino 978-0-8144-3277-8 / PB / $19.95

Enterprise Project Governance A Guide to the Successful Management of Projects Across the Organization Paul C. Dinsmore and Luiz Rocha 978-0-8144-1746-1 / HC / $34.95

Fundamentals of Project Management Fifth Edition Joseph Heagney 978-0-8144-3736-0 / PB / $17.95

How to Manage Complex Programs High-Impact Techniques for Handling Project Workflow, Deliverables, and Teams Tom Kendrick 978-0-8144-3692-9 / HC / $34.95

Identifying and Managing Project Risk Essential Tools for FailureProofing Your Project Third Edition Tom Kendrick 978-0-8144-3608-0 / HC / $34.95

Little Black Book of Project Management, The* Third Edition Michael C. Thomsett 978-0-8144-1529-0 / PB / $16.00

Maximizing Project Value Defining, Managing, and Measuring for Optimal Return Jeff Berman 978-0-8144-7382-5 / PB / $19.95

Performance-Based Project Management Increasing the Probability of Project Success Glen B. Alleman 978-0-8144-3330-0 / HC / $27.95

Project Management for Non-Project Managers Jack Ferraro 978-0-8144-1736-2 / HC / $24.95

Project Management for Small Business A Streamlined Approach from Planning to Completion Joseph Phillips 978-0-8144-1767-6 / PB / $21.95

Project Management Question and Answer Book, The Michael W. Newell and Marina N. Grashina 978-0-8144-7164-7 / PB / $17.95

Project Management Tool Kit, The 100 Tips and Techniques for Getting the Job Done Right Third Edition Tom Kendrick 978-0-8144-3345-4 / PB / $19.95

Rescue the Problem Project A Complete Guide to Identifying, Prevent­ ing, and Recovering from Project Failure Todd C. Williams 978-0-8144-1682-2 / HC / $32.95

Results Without Authority Controlling a Project When the Team Doesn’t Report to You Second Edition Tom Kendrick 978-0-8144-1781-2 / PB / $19.95

Succeeding in the Project Management Jungle How to Manage the People Side of Projects Doug Russell 978-0-8144-1615-0 / PB / $19.95

Succeeding with Senior Management Getting the Right Support at the Right Time for Your Project G. Michael Campbell 978-0-8144-3850-3 / PB / $24.95

Purchasing and Supply Chain Essentials of Inventory Management Second Edition Max Muller 978-0-8144-1655-6 / HC / $39.95

Market-Driven Supply Chain, The A Revolutionary Model for Sales and Operations Planning in the New On-Demand Economy Robert P. Burrows III 978-0-8144-3163-4 / HC / $39.95

Supply Chain Excellence* A Handbook for Dramatic Improvement Using the SCOR Model Third Edition Peter Bolstorff and Robert Rosenbaum

978-0-8144-3401-7 / HC / $29.95

Real Estate Commercial Mortgages 101 Everything You Need to Know to Create a Winning Loan Request Package Michael Reinhard 978-0-8144-1507-8 / PB / $21.95

Complete Guide to Investing in Foreclosures, The Steve Berges 978-0-8144-7288-0 / PB / $17.95

Everything You Need to Know Before Buying a Co-op,Condo, or Townhouse Ken Roth 978-0-8144-7325-2 / PB / $18.95

First-Time Homeowner’s Survival Guide, The* A Crash Course in Dealing with Repairs, Renovations, Property Tax Issues, and Other Potential Disasters Sid Davis 978-0-8144-7372-6 / PB / $16.00

Home Staging That Works* Sell Your Home in Less Time for More Money Starr C. Osborne 978-0-8144-1522-1 / PB / $18.95

Property Management Tool Kit, The* Mike Beirne 978-0-8144-7351-1 / PB / $19.95

Real Estate Agent’s Guide to FSBOs, The* Make Big Money Prospecting For Sale By Owner Properties John Maloof

978-0-8144-3753-7 / PB / $34.95

978-0-8144-0043-2 / PB / $19.95

Supply Chain Management Guide to Business Continuity, A Betty A. Kildow

Rental-Property Profits A Financial Tool Kit for Landlords Second Edition Michael C. Thomsett

978-0-8144-1645-7 / HC / $35.00

Supply Chain Revolution, The Innovative Sourcing and Logistics for a Fiercely Competitive World Suman Sarkar 978-0-8144-3878-7 / HC / $39.95

Supply-Based Advantage, The How to Link Suppliers to Your Organization’s Corporate Strategy Stephen C. Rogers

978-0-8144-3853-4 / PB / $19.95

Your Successful Career as a Mortgage Broker David Reed 978-0-8144-7370-2 / PB / $18.95

Your Successful Real Estate Career Fifth Edition Kenneth W. Edwards 978-0-8144-7319-1 / PB / $18.95

978-0-8144-0155-2 / HC / $39.95

Quality Management I Know It When I See It * A Modern Fable About Quality John Guaspari 978-0-8144-7393-1 / PB / $9.95


Successful Business Process Management What You Need to Know to Get Results Paula K. Berman

Sales Accidental Salesperson, The How to Take Control of Your Sales Career and Earn the Respect and Income You Deserve Second Edition Chris Lytle 978-0-8144-3086-6 / PB / $17.95

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SELECTED Backlist Amp Up Your Sales Powerful Strategies That Move Customers to Make Fast, Favorable Decisions Andy Paul

New Sales. Simplified. The Essential Handbook for Prospecting and New Business Development Mike Weinberg

978-0-8144-3487-1 / PB / $17.95

978-0-8144-3177-1 / PB / $17.95

Art of Social Selling, The Finding and Engaging Customers on Twitter, Facebook, LinkedIn, and Other Social Networks Shannon Belew

Nonstop Sales Boom Powerful Strategies to Drive Consistent Growth Year After Year Colleen Francis

978-0-8144-3332-4 / PB / $19.95

Beyond the Sales Process 12 Proven Strategies for a Customer-Driven World Dave Stein and Steve Andersen 978-0-8144-3715-5 / HC / $27.95

Building a Winning Sales Force* Powerful Strategies for Driving High Performance Andris A. Zoltners, Prabhakant Sinha, and Sally E. Lorimer 978-0-8144-3756-8 / HC / $39.95 978-0-8144-3735-3 / PB / $29.95

Complete Guide to Accelerating Sales Force Performance, The* Andris A. Zoltners, Ph.D., Prabhakant Sinha, Ph.D. and Greggor A. Zoltners 978-0-8144-3459-8 / HC / $79.95 978-0-8144-2014-0 / PB / $59.95

Complete Guide to Sales Force Incentive Compensation, The How to Design and Implement Plans That Work Andris A. Zoltners, Prabhakant Sinha, and Sally E. Lorimer 978-0-8144-3773-5 / PB / $49.95 Short Discount

Conversations That Sell Collaborate with Buyers and Make Every Conversation Count Nancy Bleeke 978-0-8144-3180-1 / PB / $17.95

Emotional Intelligence for Sales Success Connect with Customers and Get Results Colleen Stanley 978-0-8144-3029-3 / PB / $17.95

High-Profit Prospecting Powerful Strategies to Find the Best Leads and Drive Breakthrough Sales Results Mark Hunter 978-0-8144-3776-6 / PB / $18.95

High-Profit Selling Win the Sale Without Compromising on Price Mark Hunter 978-0-8144-2009-6 / PB / $19.95

Innovative Sale, The Unleash Your Creativity for Better Customer Solutions and Extraordinary Results Mark Donnolo 978-0-8144-3347-8 / HC / $25.00

978-0-8144-3376-8 / PB / $17.95

ProActive Sales Management How to Lead, Motivate, and Stay Ahead of the Game Second Edition William “Skip” Miller 978-0-8144-1456-9 / HC / $24.95

ProActive Selling Control the Process--Win the Sale Second Edition William “Skip” Miller 978-0-8144-3192-4 / PB / $17.95

Sales Management (The Brian Tracy Success Library) Brian Tracy 978-0-8144-3629-5 / HC / $9.95

Sales Management. Simplified. The Straight Truth About Getting Excep­ tional Results from Your Sales Team Mike Weinberg 978-0-8144-3643-1 / HC / $27.95

Sales Success (The Brian Tracy Success Library) Brian Tracy 978-0-8144-4919-6 / HC / $9.95

Secret Language of Influence, The Master the One Skill Every Sales Pro Needs Dan Seidman 978-0-8144-1726-3 / PB / $17.95

Sell with a Story How to Capture Attention, Build Trust, and Close the Sale Paul Smith 978-0-8144-3711-7 / HC / $24.95

Selling Above and Below the Line Convince the C-Suite. Win Over Management. Secure the Sale. William “Skip” Miller 978-0-8144-3483-3 / PB / $18.95

Selling to Anyone Over the Phone Second Edition Renee P. Walkup and Sandra McKee 978-0-8144-1483-5 / PB / $17.95

Slow Down, Sell Faster! Understand Your Customer’s Buying Process and Maximize Your Sales Kevin Davis 978-0-8144-1685-3 / PB / $18.95

Smart Selling on the Phone and Online Inside Sales That Gets Results Josiane Chriqui Feigon 978-0-8144-1465-1 / PB / $17.95

Successful Local Broadcast Sales* Paul Weyland 978-0-8144-3162-7 / PB / $14.95

Unlimited Sales Success 12 Simple Steps for Selling More Than You Ever Thought Possible Brian Tracy and Michael Tracy 978-0-8144-3324-9 / HC / $22.95

Science Absolutely Small * How Quantum Theory Explains Our Everyday World Michael D. Fayer 978-0-8144-3841-1 / HC / $32.95 978-0-8144-3811-4 / PB / $27.95

Self-Help Power of Charm, The How to Win Anyone Over in Any Situation Brian Tracy and Ron Arden 978-0-8144-7357-3 / HC / $15.00

Talking to Crazy How to Deal with the Irrational and Impossible People in Your Life Mark Goulston 978-0-8144-3636-3 / HC / $24.95

Small Business & Entrepreneurship Accounting for the Numberphobic A Survival Guide for Small Business Owners Dawn Fotopulos 978-0-8144-3432-1 / PB / $19.95

Art of War for Small Business, The Defeat the Competition and Dominate the Market with the Masterful Strategies of Sun Tzu Becky Sheetz-Runkle 978-0-8144-3381-2 / PB / $14.95

Becoming Facebook The 10 Challenges That Defined the Company That’s Disrupting the World Mike Hoefflinger 978-0-8144-3796-4 / HC / $24.95

Crowdfunding Handbook, The Raise Money for Your Small Business or Start-Up with Equity Funding Portals Cliff Ennico 978-0-8144-3360-7 / PB / $19.95

Economy of You, The Discover Your Inner Entrepreneur and Recession-Proof Your Life Kimberly Palmer 978-0-8144-3273-0 / HC / $21.95

Entrepreneur’s Playbook, The More than 100 Proven Strategies, Tips, and Techniques to Build a Radically Successful Business Leonard C. Green 978-0-8144-3817-6 / HC / $21.95

Fail Fast or Win Big The Start-Up Plan for Starting Now Bernhard Schroeder 978-0-8144-3478-9 / HC / $21.95

Titles in RED are our bestsellers


SELECTED Backlist Girls’ Guide to Building a Million-Dollar Business, The* Susan Wilson Solovic 978-0-8144-3185-6 / PB / $18.95

Graphic Designer’s Business Survival Guide, The Lawrence J. Daniels 978-0-8144-3241-9 / PB / $24.95

Idea to Invention What You Need to Know to Cash In on Your Inspiration Patricia Nolan-Brown 978-0-8144-3293-8 / PB / $17.95

Make Your Own Waves The Surfer’s Rules for Innovators and Entrepreneurs Louis Patler 978-0-8144-3723-0 / HC / $21.95

Recipe for Success An Insider’s Guide to Bringing Your Natural Food to Market Abigail Steinberg 978-0-8144-3686-8 / PB / $18.95

Sell Your Business for an Outrageous Price An Insider’s Guide to Getting More Than You Ever Thought Possible Kevin M. Short 978-0-8144-3471-0 / HC / $21.95

Small-Business Guide to Government Contracts, The How to Comply with the Key Rules and Regulations . . . and Avoid Termi­ nated Agreements, Fines, or Worse Steven J. Koprince 978-0-8144-3193-1 / HC / $29.95

Standout Business Plan, The Make It Irresistible—and Get the Funds You Need for Your Startup or Growing Business Vaughan Evans and Brian Tracy 978-0-8144-3411-6 / PB / $19.95

Think Agile How Smart Entrepreneurs Adapt in Order to Succeed Taffy Williams 978-0-8144-3430-7 / HC / $23.00

Venture Mom From Idea to Income in Just 12 Weeks Holly Hurd 978-0-8144-3638-7 / PB / $17.95

Teams Extreme Teams Why Pixar, Netflix, Airbnb, and Other Cutting-Edge Companies Succeed Where Most Fail Robert Bruce Shaw 978-0-8144-3717-9 / HC / $27.95

Into the Storm Lessons in Teamwork from the Treach­ erous Sydney to Hobart Ocean Race Dennis N.T. Perkins 978-0-8144-3198-6 / HC / $24.95


More Quick Team-Building Activities for Busy Managers 50 New Exercises That Get Results in Just 15 Minutes Brian Cole Miller 978-0-8144-7378-8 / PB / $17.95

Nice Teams Finish Last The Secret to Unleashing Your Team’s Maximum Potential Brian Cole Miller 978-0-8144-1393-7 / PB / $17.95

Primal Teams Harnessing the Power of Emotions to Fuel Extraordinary Performance Jackie Barretta 978-0-8144-3441-3 / HC / $24.95

Quick Team-Building Activities for Busy Managers 50 Exercises That Get Results in Just 15 Minutes Second Edition Brian Cole Miller 978-0-8144-3633-2 / PB / $18.95

Team-Building Tool Kit, The Tips and Tactics for Effective Workplace Teams Second Edition Deborah Mackin and Deborah Harrington-Mackin 978-0-8144-7439-6 / PB / $17.95

Training Conflict and Communication Activity Book, The 30 High-Impact Training Exercises for Adult Learners Bill Withers and Keami D. Lewis 978-0-8144-7167-8 / PB / $34.95

Creative Training Idea Book, The* Inspired Tips and Techniques for Engaging and Effective Learning Robert W. Lucas 978-0-8144-7465-5 / PB / $39.95

Diversity Training Activity Book, The 50 Activities for Promoting Communication and Understanding at Work Jonamay Lambert and Selma Myers 978-0-8144-1536-8 / PB / $34.95

Emotional Intelligence Activity Book, The* 50 Activities for Promoting EQ at Work Adele B. Lynn 978-0-8144-7123-4 / PB / $34.95

Emotional Intelligence Activity Kit, The 50 Easy and Effective Exercises for Building EQ Adele B. Lynn and Janele R. Lynn 978-0-8144-4923-3 / PB / $34.95

First-Time Trainer, The* A Step-by-Step Quick Guide for Managers, Supervisors, and New Training Professionals Second Edition Tom W. Goad 978-0-8144-1559-7 / PB / $18.95

Innovation at Work 55 Activities to Spark Your Team’s Creativity Richard Brynteson 978-0-8144-3234-1 / PB / $34.95

Instructional Design for Action Learning Geri McArdle 978-0-8144-1566-5 / PB / $34.95

Leadership Training Activity Book, The* 50 Exercises for Building Effective Leaders Lois B. Hart and Charlotte S. Waisman 978-0-8144-7262-0 / PB / $34.95

Leading the Learning Revolution The Expert’s Guide to Capitalizing on the Exploding Lifelong Education Market Jeff Cobb 978-0-8144-3225-9 / HC / $29.95

Learning to Succeed Rethinking Corporate Education in a World of Unrelenting Change Jason Wingard 978-0-8144-3413-0 / HC / $29.95

Management Training Tool Kit, The 35 Exercises to Prepare Managers for the Challenges They Face Every Day Alan Clardy 978-0-8144-3114-6 / PB / $34.95

Negotiation at Work Maximize Your Team’s Skills with 60 High-Impact Activities Ira G. Asherman 978-0-8144-3190-0 / PB / $34.95

Successful Virtual Classroom, The How to Design and Facilitate Interactive and Engaging Live Online Learning Darlene Christopher 978-0-8144-3428-4 / PB / $39.95

Training in Motion How to Use Movement to Create Engaging and Effective Learning Mike Kuczala 978-0-8144-3494-9 / PB / $32.95

Training That Delivers Results Instructional Design That Aligns with Business Goals Dick Handshaw 978-0-8144-3403-1 / PB / $34.95

What Great Trainers Do The Ultimate Guide to Delivering Engaging and Effective Learning Robert Bolton and Dorothy Grover Bolton 978-0-8144-2006-5 / HC / $45.00

Working Longer New Strategies for Managing, Training, and Retaining Older Employees William J. Rothwell, Harvey Sterns, Diane Spokus and Joel Reaser 978-0-8144-7392-4 / PB / $29.95

*For P.O.D. (Print on Demand) titles, please contact your distributor for information

Title Index


10 Laws of Trust, The ������������������������ 19

Be Your Customer’s Hero�������������������� 17

Debugging������������������������������������������ 17

Beating the Workplace Bully���������������� 15

Delegation & Supervision (The Brian Tracy Success Library)������ 20

Becoming an Exceptional Executive Coach�������������������������������� 20

Financial Advisor’s Success Manual, The������������������������ 14 Financial Fresh Start�������������������������� 23

Delight Your Customers���������������������� 17

Find the Fire���������������������������������������� 8

Behind Every Good Decision���������������� 20

Delivering Knock Your Socks Off Service������������������������������ 17

First-Time Homeowner’s Survival Guide, The �������������������������� 24

Beyond the Lean Revolution���������������� 20

Designing Dynamic Organizations�������� 20

First-Time Manager, The �������������������� 21

101 Sample Write-Ups for Documenting Employee Performance Problems���������������������� 20

Beyond the Sales Process�������������������� 25

Dial Down the Drama�������������������������� 23

First-Time Trainer, The������������������������ 26

Black Belt Negotiating������������������������ 23

Disaster Recovery Handbook, The�������� 14

Fitness After 40���������������������������������� 18 Fitter Faster���������������������������������������� 18

101 Tough Conversations to Have with Employees������������������������ 20

Black Faces in White Places���������������� 16

Discipline Without Punishment������������ 20

Blueprint for Corporate Governance, A�������������������� 18

Disruptive Marketing �������������������������� 22

Focal Point���������������������������������������� 15

Diversity Training Activity Book, The���� 26

Franchising & Licensing���������������������� 18

201 Knockout Answers to Tough Interview Questions ���������������� 16

Board of Directors and Audit Committee Guide to Fiduciary Responsibilities, The���������� 18

Do Good���������������������������������������������� 4

Fundamentals of Enterprise Risk Management ���������������������������� 16

2600 Phrases for Effective Performance Reviews������������������������ 20

Brand Aid������������������������������������������ 22

2600 Phrases for Setting Effective Performance Goals���������������������������� 20

Building a House for Diversity�������������� 20

101 Activities for Delivering Knock Your Socks Off Service������������ 17 101 Project Management Problems and How to Solve Them�������������������� 23

11 Laws of Likability, The ������������������ 15

7 Steps to Raising a Bilingual Child���� 23 75 Ways for Managers to Hire, Develop, and Keep Great Employees ������������������������������ 20 96 Great Interview Questions to Ask Before You Hire���������������������� 20 ABCs of Breastfeeding, The ���������������� 23 Absolutely Small�������������������������������� 25 Accidental Salesperson, The���������������� 24 According to Kotler ���������������������������� 22

Becoming Facebook���������������������������� 25

Brand Real ���������������������������������������� 22 Building a Winning Sales Force ���������� 25 Building a Winning Sales Force ���������� 25 Business Strategy (The Brian Tracy Success Library)������ 16 Busy Manager’s Guide to Delegation, The ���������������������������� 20

Do It! Marketing���������������������������������� 22 Don’t Pay for Your MBA������������������������ 7 Driven by Difference���������������������������� 20 Driving Digital������������������������������������ 17 e-Riches 2.0�������������������������������������� 19 Eat Like a Champion�������������������������� 23 Economy of You, The�������������������������� 25 Effective Succession Planning ������������ 19 Eldercare Consultant, The ������������������ 23 Elements of Influence ������������������������ 23

Camino Way, The�������������������������������� 19

Elements of Resume Style, The ���������� 16

Career Courage ���������������������������������� 16

Emotional Intelligence Activity Book, The ���������������������������� 26

Career Match�������������������������������������� 16 Celebration of Fools���������������������������� 18

Emotional Intelligence Activity Kit, The�������������������������������� 26

Fundamentals of Project Management�������������������������� 24 Generations at Work���������������������������� 21 Generations, Inc.�������������������������������� 21 Get Clients Now!™ ���������������������������� 22 Get Scrappy���������������������������������������� 22 Gig Economy, The������������������������������ 16 Girls’ Guide to Building a Million-Dollar Business, The�������������� 26 Going Social �������������������������������������� 22 Good Governance for Nonprofits���������� 18 Graphic Designer’s Business Survival Guide, The ������������ 26 Green Giants�������������������������������������� 18 Hard-Won Wisdom������������������������������ 21

Accounting for the Numberphobic ������ 25

Click Millionaires�������������������������������� 19

Administrative Assistant’s and Secretary’s Handbook ���������������� 16

Coaching Connection, The������������������ 20 Coaching for Emotional Intelligence ���� 20

Age Curve, The ���������������������������������� 18

Combo Prospecting���������������������������� 10

Emotional Intelligence for Sales Success������������������������������ 25

Age of Agile, The���������������������������������� 2

Commercial Mortgages 101���������������� 24

Enemy of Engagement, The���������������� 20

High-Impact Human Capital Strategy�������������������� 19

Agile PR�������������������������������������������� 22

Complete Guide to Accelerating Sales Force Performance, The������������ 25

Engaging Government Employees�������� 21

High-Impact Interview Questions �������� 13

Enterprise Project Governance ������������ 24

High-Profit Prospecting ���������������������� 25

Complete Guide to Hiring and Firing Government Employees, The�������������� 20

Entrepreneur’s Playbook, The�������������� 25

High-Profit Selling������������������������������ 25

Complete Guide to Investing in Foreclosures, The������������������������������ 24

EQ Difference, The ���������������������������� 15 EQ Interview, The ������������������������������ 21

High-Tech, High-Touch Customer Service������������������������������ 17

AMA Business Boot Camp������������������ 20 AMA Dictionary of Business and Management, The���������������������� 20 AMA Handbook of Business Documents, The������������������ 15 AMA Handbook of Due Diligence, The���������������������������� 18

Complete Guide to Sales Force Incentive Compensation, The ������������ 25

AMA Handbook of Financial Risk Management, The���������������������� 18

Confidence Effect, The������������������������ 15 Conflict 101�������������������������������������� 20

AMA Handbook of Leadership, The������ 19

Conflict and Communication Activity Book, The ���������������������������� 26

AMA Handbook of Project Management, The������������������ 23

Confronting Capitalism������������������������ 17

Emotional Intelligence for Project Managers�������������������������� 24

Essentials of Finance and Accounting for Nonfinancial Managers, The���������� 18 Essentials of Inventory Management���� 24 Etiquette Edge, The���������������������������� 15 Evergreen ������������������������������������������ 18 Everything You Need to Know Before Buying a Co-op, Condo, or Townhouse������������������������ 24

Healthy Workplace, The���������������������� 19 Hidden Leader, The���������������������������� 21

Hire Smart from the Start���������������������� 2 Hiring & Firing (The Brian Tracy Success Library)������ 21 Home for Dinner �������������������������������� 23 Home Staging That Works ������������������ 24 How Do I Get There from Here? ���������� 23 How Great Decisions Get Made������������ 21 How the Best Leaders Lead ���������������� 19

AMA Handbook of Public Relations, The������������������������ 22

Conversations That Sell ���������������������� 25 Coolfarming���������������������������������������� 18

American Entrepreneur ���������������������� 18

Exceptional Service, Exceptional Profit������������������������������ 17

Cracking the New Job Market�������������� 16

Amp Up Your Sales���������������������������� 25

Excuse Me������������������������������������������ 15

Crazy-Stressed������������������������������������ 23

Anticipate������������������������������������������ 19

Export/Import Procedures and Documentation �������������������������� 19

How to Make It Big as a Consultant����� 16

Creative Training Idea Book, The��������� 26

Art of Social Selling, The�������������������� 25

Extreme Teams���������������������������������� 26

Art of War for Small Business, The������ 25

Creativity & Problem Solving (The Brian Tracy Success Library)������ 15

How to Write Fast Under Pressure�������� 15

Ask More�������������������������������������������� 15

Crowdfunding Handbook, The�������������� 25

Auditing Your Human Resources Department���������� 19

Cultural Intelligence Difference, The���� 18

Be a Direct Selling Superstar�������������� 22

Customer Service Survival Kit, The������ 17

Be a Network Marketing Leader ���������� 22

Customer Service Training 101������������ 12

Customer Experience 3.0�������������������� 17

Be a Network Marketing Superstar ������ 22

Data Crush ���������������������������������������� 17

Be a Party Plan Superstar�������������������� 22

Deadly Blue���������������������������������������� 19

Facility Management Handbook, The��������������������������������� 23 Facility Manager’s Guide to Finance and Budgeting, The�������������� 23 Fail Fast or Win Big���������������������������� 25 FBI Career Guide, The������������������������ 16 Fearless and Free�������������������������������� 16 Field Tested �������������������������������������� 19

Be a Recruiting Superstar�������������������� 22


How to Become a Better Negotiator ���� 23 How to Land a Top-Paying Federal Job���������������������� 16 How to Manage Complex Programs������ 24 HR Answer Book, The ������������������������ 19 I Got My Dream Job and So Can You���� 16 I Hear You������������������������������������������ 15 I Know It When I See It���������������������� 24 Idea Agent������������������������������������������ 19 Idea to Invention�������������������������������� 26 Identifying and Managing Project Risk�������������������������������������� 24

Title Index Improving the Performance of Government Employees������������������ 21

Management (The Brian Tracy Success Library)������ 21

In Faith and In Doubt�������������������������� 23 In the Shadow of the Dragon �������������� 19

Performance Appraisal Tool Kit, The���� 19

Rescue the Problem Project���������������� 24 Results Without Authority�������������������� 24

Management Training Tool Kit, The ���� 26

Performance-Based Project Management�������������������������� 24 Personal Success (The Brian Tracy Success Library)������ 15

ROI of Human Capital, The ���������������� 19

Innovation at Work������������������������������ 26

Management? It’s Not What You Think!�������������������� 21

Innovative Sale, The���������������������������� 25

Manager 3.0�������������������������������������� 21

Personality Power�������������������������������� 17

Sales Management (The Brian Tracy Success Library)������ 25

Inside Guide to Funding Real Estate Investments, The������������ 11

Manager’s Guide to Coaching, A���������� 21

Persuasion Equation �������������������������� 15

Sales Management. Simplified. ���������� 25

Manager’s Guide to HR, The���������������� 21

Persuasion IQ ������������������������������������ 23

Insider’s Guide to Building a Successful Consulting Practice, An���� 16

Managing Brand You�������������������������� 15

Persuasive Business Proposals������������ 16

Sales Success (The Brian Tracy Success Library)������ 25

Managing Knock Your Socks Off Service������������������������������ 17

Pirate Spirit������������������������������������������ 4

Sales Survival Handbook, The�������������� 10 Scorecard Solution, The���������������������� 16

Instructional Design for Action Learning�������������������������������� 26

Managing Your Government Career������ 16

Plant-Based Life, A���������������������������� 18 Portable Mentor, The�������������������������� 17

Secret Language of Influence, The������ 25

Intelligent Leadership ������������������������ 19

Secret Sauce�������������������������������������� 22

Internet Riches���������������������������������� 19

Marketing (The Brian Tracy Success Library)������ 22

Positioned������������������������������������������ 19 Power of a Positive Attitude, The��������� 15

Secret Service������������������������������������ 17

Into the Storm������������������������������������ 26

Marketing Plan, The���������������������������� 22

Secret to Peak Productivity, The���������� 15

Introvert’s Edge, The���������������������������� 9

Marketing to Millennials���������������������� 22

Power of Business Process Improvement, The���������������� 21

It’s Not the Size of the Data — It’s How You Use It���������������������������� 22

Mastering Import and Export Management�������������������������� 19

Power of Charm, The�������������������������� 25 Power of Convergence, The������������������ 17

Secrets of Word-of-Mouth Marketing, The���������������������������������� 22

Job Search Checklist, The ������������������ 16

Maximizing Project Value�������������������� 24

Power of Presence, The���������������������� 15

Sell with a Story���������������������������������� 25

Job Search Solution, The�������������������� 16

Maximum Influence���������������������������� 23

Power of Reputation, The�������������������� 15

Sell Your Business for an Outrageous Price �������������������� 26

Jobs to Be Done���������������������������������� 21

Meetings That Get Results (The Brian Tracy Success Library)������ 21

Inspiration Code, The�������������������������� 15

Joy of Retirement, The������������������������ 15 Just Listen������������������������������������������ 15

Market-Driven Supply Chain, The�������� 24

Mergers and Acquisitions from A to Z �������������������������������������� 18

Powerful Phrases for Dealing with Difficult People�������������� 15 Powerful Phrases for Effective Customer Service���������������� 17

Millennials with Kids�������������������������� 22

Powerful Phrases for Successful Interviews������������������������ 17

Million-Dollar Financial Advisor, The���� 18

Powerful Proposals������������������������������ 16 Practical Drucker, The������������������������ 21

Kindness Revolution, The�������������������� 17

Million-Dollar Financial Services Practice, The ���������������������� 18

Language of Success, The ������������������ 16

Money Machine���������������������������������� 23

Laws of Charisma, The������������������������ 15

More Quick Team-Building Activities for Busy Managers�������������� 26

Keeping Employees Accountable for Results�������������������� 21 Keeping the People Who Keep You in Business������������������������ 21

Lead Right for Your Company’s Type���� 19 Lead with a Story�������������������������������� 16 Lead with Humility������������������������������ 20 Leader’s Guide to Speaking with Presence, The���������������������������� 20 Leader’s Pocket Guide, The���������������� 20 Leadership (The Brian Tracy Success Library)������ 20 Leadership 2030�������������������������������� 20 Leadership Step by Step �������������������� 20 Leadership Training Activity Book, The ���������������������������� 26 Leading at The Edge �������������������������� 20 Leading Leaders �������������������������������� 20 Leading the Learning Revolution���������� 26 Leading the Unleadable���������������������� 21 Leading with Cultural Intelligence�������� 20 Leading with Kindness������������������������ 20 Lean but Agile������������������������������������ 19 Lean Machine, The ���������������������������� 21 Learning to Succeed �������������������������� 26 Let the Story Do the Work�������������������� 16 Listen Up or Lose Out �������������������������� 9 Little Black Book of Project Management, The������������������ 24

Mortgages 101 ������������������������������������ 6 Motivation (The Brian Tracy Success Library)������ 21 Negotiation (The Brian Tracy Success Library)������ 23 Negotiation at Work���������������������������� 26 New Corporate Facts of Life, The �������� 18 New Human Capital Strategy, The ������ 19 New Manager’s Tool Kit, The �������������� 21 New Rules of Lead Generation, The ���� 22 New Sales. Simplified.������������������������ 25

Primal Teams ������������������������������������ 26 ProActive Sales Management�������������� 25 ProActive Selling�������������������������������� 25 Productive Performance Appraisals������ 21

Retire on Real Estate���������������������������� 6

Secrets of the Marketing Masters �������� 22

Selling Above and Below the Line�������� 25 Selling to Anyone Over the Phone�������� 25 Semper Fi������������������������������������������ 20 Seven Secrets for Negotiating with Government ������������ 18 Shift Ahead������������������������������������������ 8 Simply Brilliant���������������������������������� 15 Slow Down, Sell Faster!���������������������� 25 Smart Mom, Rich Mom���������������������� 23 Smart Selling on the Phone and Online������������������������������ 25

Project Management for Non-Project Managers ���������������������� 24

Soldier of Finance������������������������������ 23

Project Management for Small Business �������������������������������� 24

Start a Successful Business������������������ 3

Project Management Question and Answer Book, The �������� 24 Property Management Tool Kit, The ���� 24 Questions that Sell������������������������������ 12 Quick Brainstorming Activities for Busy Managers���������������������������� 21

Speak to Win�������������������������������������� 16 Standout Business Plan, The�������������� 26 Star Factor, The���������������������������������� 21 Stay Interview, The ���������������������������� 21 Stiletto Network���������������������������������� 17 Strategic Connections ������������������������ 17 Strategic Customer Service������������������ 17

Quick Emotional Intelligence Activities for Busy Managers�������������� 21

Strategic Staffing�������������������������������� 19

Nice Teams Finish Last���������������������� 26

Quick Team-Building Activities for Busy Managers���������������������������� 26

Stress-Free Discipline ������������������������ 23

No More Pointless Meetings���������������� 21

Rainmaker’s Toolkit, The�������������������� 22

No Sweat ������������������������������������������ 18

Raise Your Team’s Employee Engagement Score������������ 13

Stronger �������������������������������������������� 15

New Supervisor’s Survival Manual, The������������������������ 21

Nonprofit Fundraising Solution, The���� 18 Nonstop Sales Boom�������������������������� 25 Now, Build a Great Business!�������������� 18 One-Percent Edge, The ������������������������ 5 Operation Excellence�������������������������� 15 Optimistic Workplace, The������������������ 21 OtherWise������������������������������������������ 18 Own Your Future�������������������������������� 17

Raising Capital ���������������������������������� 18

Stress-Free Potty Training�������������������� 23 Succeeding in the Project Management Jungle�������������� 24

Raising Freethinkers �������������������������� 23

Succeeding with Senior Management�������������������������� 24

Real Estate Agent’s Guide to FSBOs, The���������������������������������� 24

Successful Acquisitions���������������������� 18

Real Estate Investor’s Pocket Calculator, The���������������������� 11 Real Influence������������������������������������ 16 Recipe for Success ���������������������������� 26

Lost Art of the Great Speech, The�������� 16

Parenting Beyond Belief���������������������� 23

Make It Matter������������������������������������ 21

Parenting with a Story ������������������������ 23

Recruiting, Interviewing, Selecting & Orienting New Employees������������������ 19

Make Your Contacts Count������������������ 16

People Styles at Work...And Beyond���� 15

Redefining Operational Excellence������ 21

Make Your Own Waves������������������������ 26

Performance Appraisal Question and Answer Book, The �������� 21

Relationship Engine, The�������������������� 21


Stress Less. Achieve More.������������������ 15

Rental-Property Profits������������������������ 24

Success Under Stress ������������������������ 15 Successful Business Process Management������������������������ 24 Successful Local Broadcast Sales�������� 25 Successful Virtual Classroom, The������� 26 Supercommunicator���������������������������� 16 Supply Chain Excellence �������������������� 24 Supply Chain Management Guide to Business Continuity, A �������� 24 Supply Chain Revolution, The�������������� 24

Author Index Supply-Based Advantage, The ������������ 24 Survival Guide to Parenting Teens, A���� 23 Talent Leadership ������������������������������ 19 Talking to Crazy���������������������������������� 25 Targeted�������������������������������������������� 22 Team-Building Tool Kit, The���������������� 26 Teenagers 101 ���������������������������������� 23 Ten Golden Rules of Leadership, The�� 20 Thin from Within�������������������������������� 18 Think Agile���������������������������������������� 26 Think Bigger�������������������������������������� 17 This Is How to Get Your Next Job�������� 17 Time Management (The Brian Tracy Success Library)������ 15 Time Power���������������������������������������� 15 Time to Talk �������������������������������������� 23 Time Trap, The ���������������������������������� 15 Training in Motion������������������������������ 26 Training That Delivers Results������������� 26 Trajectory ������������������������������������������ 17 Transforming Performance Measurement���������������� 19 True Alignment���������������������������������� 21 Trust Factor���������������������������������������� 22 Truth�������������������������������������������������� 22 Truth Doesn’t Have to Hurt, The���������� 16 Un-Prescription for Autism, The���������� 23 Unbeatable Resumes�������������������������� 17 Unlimited Sales Success�������������������� 25 Upside ���������������������������������������������� 18 Venture Mom�������������������������������������� 26 We Are Market Basket������������������������ 18 Web Copy That Sells �������������������������� 22 Well Said!������������������������������������������ 16 What Customers Crave������������������������ 22 What Great Trainers Do ���������������������� 26 What Keeps Leaders Up at Night �������� 22 What to Do When You’re New�������������� 15 When Kids Call the Shots�������������������� 23 When the Pressure’s On���������������������� 15 When Your Child Has Food Allergies���� 18 Who Says It’s a Man’s World���������������� 17 Whoever Tells the Best Story Wins ������ 16 Why Boys Fail������������������������������������ 17 Wiki Management������������������������������ 22 Win the Customer ������������������������������ 17 Winning Factor, The���������������������������� 22 Winning Well�������������������������������������� 22 Working Longer���������������������������������� 26 World Gone Social, A�������������������������� 18 World’s Your Stage, The���������������������� 17 Writing Effective Policies and Procedures�������������������� 19 You’ve Got 8 Seconds ������������������������ 16 Your Own Terms �������������������������������� 23 Your Successful Career as a Mortgage Broker������������������������ 24 Your Successful Real Estate Career������ 24


Adamson, Allen ������������������������������� 8 Agans, David J.������������������������������ 17 Agnew, Tom����������������������������������� 20 Ahlstrand, Bruce���������������������������� 21 Alleman, Glen B. ��������������������������� 24 Alphonso, Andre����������������������������� 17 Andersen, Steve����������������������������� 25 Anderson, K. Kai ����������������������������� 6 Andringa, Robert C. ����������������������� 18 Applegate, Jill ������������������������������� 17 Arden, Ron������������������������������������ 25 Arthur, Diane��������������������������������� 19 Asherman, Ira G. ��������������������������� 26 Au, Sara ��������������������������������������� 23 Babbitt, Mark��������������������������������� 18 Baber, Anne����������������������������� 16, 17 Bacon, Terry R. ����������������������� 16, 23 Bade, Donna L. ����������������������������� 19 Baker, William F.��������������������� 17, 20 Baldoni, John��������������������������� 19, 20 Barretta, Jackie ����������������������������� 26 Bechet, Thomas P.������������������������� 19 Beirne, Mike ��������������������������������� 24 Belew, Shannon����������������������������� 25 Belker, Loren B.����������������������������� 21 Bell, Chip R. ��������������������������������� 17 Bender, Mark��������������������������������� 15 Bennett, Scott������������������������������� 16 Bennington, Emily ������������������������� 17 Berges, Steve��������������������������������� 24 Berman, Jeff ��������������������������������� 24 Berman, Paula K.��������������������������� 24 Bernstein, Aimee ��������������������������� 15 Beshara, Tony ������������������������� 16, 17 Birkel, Damian������������������������������� 16 Bleeke, Nancy ������������������������������� 25 Blumenthal, Ira ����������������������������� 15 Bolstorff, Peter������������������������������� 24 Bolton, Dorothy Grover ��������� 9, 15, 26 Bolton, Robert��������������������� 9, 15, 26 Borchard, David C.������������������������� 15 Bradley, Michael J.������������������������� 23 Branham, Leigh����������������������������� 21 Braun, David ��������������������������������� 18 Bright, Deb ����������������������������������� 16 Brown, Paul B.������������������������������� 17 Brynteson, Richard������������������������� 26 Burrows III, Robert P.��������������������� 24 Cabanis-Brewin, Jeannette ������������� 23 Campbell, G. Michael��������������������� 24 Campbell, Nancy J.������������������������� 19 Carrison, Dan��������������������������������� 20 Carvajal, Dave ��������������������������������� 2 Castle, Jill������������������������������������� 23 Charney, Cy����������������������������������� 17 Cherry, Paul����������������������������������� 12 Choy, Esther K. ����������������������������� 16 Christensen, Mary��������������������������� 22 Christensen, Wayne������������������������ 22 Christopher, Darlene����������������������� 26 Clardy, Alan����������������������������������� 26 Cmiel, Craig����������������������������������� 14

Cobb, Jeff ������������������������������������� 26 Cohen, William A.��������������������� 16, 21 Coine, Ted������������������������������������� 18 Coleman, Edward��������������������������� 15 Collins, Rod����������������������������������� 22 Colon, Geoffrey������������������������������� 22 Cook, Thomas A.���������������������������� 19 Cotts, David G.������������������������������� 23 Crilly, William M.��������������������������� 18 Csoka, Louis S.������������������������������ 15 Curry, Lynne���������������������������������� 15 Curtin, Steve ��������������������������������� 17 Daniels, Lawrence J.����������������������� 26 Davidds, Yasmin����������������������������� 23 Davis, Kevin����������������������������������� 25 Davis, Robert J. ����������������������������� 18 Davis, Sid ������������������������������������� 24 DeBaise,Colleen������������������������������� 3 de Jong, Rob-Jan��������������������������� 19 Denning, Stephen����������������������������� 2 Deurlein, Rebecca ������������������������� 23 Devor, Jan������������������������������������� 23 DiJulius, John R. ��������������������������� 17 Dilenschneider, Robert L. ��������������� 22 Dinsmore, Paul C.��������������������� 23, 24 Donnolo, Mark������������������������������� 25 Donohoe, Patricia A.����������������������� 15 Dowell, William ����������������������������� 19 Dowis, Richard������������������������������� 16 Downey, Diane������������������������������� 20 Dye, David������������������������������������� 22 Ebenstein, Donny��������������������������� 15 Echeverria, Lina M.������������������������� 19 Edinger, Scott K. ��������������������������� 21 Edwards, Kenneth W.��������������������� 24 Elliot, Jay���������������������������������������� 4 Emerson, Brian������������������������������ 21 Ennico, Cliff����������������������������������� 25 Evans, Vaughan ����������������������������� 26 Evenson, Renee����������������� 12, 15, 17 Everly Jr., George S.����������������������� 15 Falcone, Paul��������������������� 19, 20, 21 Farber, David��������������������������������� 21 Fayer, Michael D.��������������������������� 25 Feigon, Josiane Chriqui������������������� 25 Feola, Becky ��������������������������������� 23 Ferraro, Jack ��������������������������������� 24 Fields, Edward������������������������������� 18 Filipczak, Bob ������������������������������� 21 Finnegan, Richard P. ��������������� 13, 21 Fishel, Anne K.������������������������������ 23 Fitz-enz, Jac���������������������������������� 19 Fleming, Noah������������������������������� 18 Fotopulos, Dawn����������������������������� 25 Fox, Scott ������������������������������������� 19 Francis, Colleen����������������������������� 25 Frisch, Michael������������������������������ 20 Fritz, Roger ����������������������������������� 15 Fromm, Jeff����������������������������������� 22 Galbraith, Jay��������������������������������� 20 Gallagher, Richard S. ��������������������� 17 Garton, Christie ����������������������������� 22 Geltman, Joani������������������������������� 23 Gibson, Warren C.��������������������������� 17


Gloor, Peter����������������������������������� 18 Goad, Tom W. ������������������������������� 26 Goldman, Jeremy��������������������������� 22 Goldsmith, Marshall����������������������� 19 Goodman, John A. ������������������������� 17 Gorrell, Paul����������������������������������� 20 Goulston, Mark������������������� 15, 16, 25 Graber, Jim ����������������������������������� 19 Grashina, Marina N.����������������������� 24 Grbavac, Richard ��������������������������� 21 Green, Leonard C.��������������������������� 25 Grimme, Don��������������������������������� 21 Grimme, Sheryl ����������������������������� 21 Gronbach, Kenneth W. ������������������� 18 Grote, Dick������������������������������ 20, 21 Grover, Sean ��������������������������������� 23 Hall, Bradley W.����������������������������� 19 Hamilton, Ross������������������������������� 11 Hampton, John J.��������������������� 16, 18 Handshaw, Dick����������������������������� 26 Hare, Bill��������������������������������������� 18 Harrington-Mackin, Deborah ����������� 26 Hart, Lois B. ��������������������������������� 26 Hayden, C. J.��������������������������������� 22 Heagney, Joseph���������������������������� 24 Hedges, Kristi ������������������������������� 15 Hellman, Paul ������������������������������� 16 Hoefflinger, Mike��������������������������� 25 Hoevemeyer, Victoria A. ����������������� 13 Holland, R. William ����������������������� 16 Holtman, Margaret P.��������������������� 20 Hoover, John ��������������������������������� 20 Hoque, Faisal��������������������������������� 17 Horrell, Ed������������������������������������� 17 Hughes, Tony J.����������������������������� 10 Hunter, Mark��������������������������������� 25 Hurd, Holly ����������������������������������� 26 Hurt, Karin������������������������������������ 22 Inghilleri, Leonardo������������������������� 17 Jain, Piyanka��������������������������������� 20 Janove, Jathan������������������������������� 21 Jayaraman, Lakshmi����������������������� 20 Jensen, Peter��������������������������������� 22 Johnson, Larry������������������������������� 21 Johnson, Meagan��������������������������� 21 Kaen, Fred R.��������������������������������� 18 Karlsen, Micaela Cook��������������������� 18 Karsh, Brad����������������������������������� 21 Katcher, Bruce L.��������������������������� 16 Kates, Amy ����������������������������������� 20 Kay, Andrea����������������������������������� 17 Kelley, Katie C. ����������������������������� 16 Kendrick, Tom������������������������� 23, 24 Kessler, Paul R.����������������������������� 20 Kildow, Betty A.����������������������������� 24 Killelea, Grace������������������������������� 15 King, Dan E. ��������������������������������� 16 King, Emily ����������������������������������� 19 Koletar, Joseph W.������������������������� 16 Kolker, Carlyn�������������������������������� 23 Komisarjevsky, Chris����������������������� 15 Korschun, Daniel ��������������������������� 18 Kotler, Philip��������������������������� 17, 22 Kral, Ronald����������������������������������� 18

Author Index Krames, Jeffrey A. ������������������������� 20 Kuczala, Mike ������������������������������� 26 Kupchik, Ken��������������������������������� 10 Kurian, George Thomas������������������� 20 Lambert, Jonamay ������������������������� 26 Lampel, Joseph ����������������������������� 21 Langford, Beverly��������������������������� 15 Laughlin, Frederic L.����������������������� 18 Lavigna, Robert J.��������������������������� 21 Leatherwood, Evan������������������������� 17 Lederman, Michelle Tillis ��������������� 15 Lee, Michael ��������������������������������� 23 Lee, Robert ����������������������������������� 20 Leibman, Pete������������������������������� 16 Leo, David������������������������������������� 14 Lewis, Keami D.����������������������������� 26 Liff, Stewart����������������������� 16, 20, 21 Lintala, Janet��������������������������������� 23 Lipkin, Nicole�������������������������������� 22 Livermore, David���������������������� 18, 20 Loehr, Anne����������������������������������� 21 Lorimer, Sally E.����������������������������� 25 Lucas, Robert W. ��������������������������� 26 Luciani, Joseph J.��������������������������� 18 Luecke, Richard A.������������������� 20, 23 Luther, William M.������������������������� 22 Lynn, Adele B.������������������� 15, 21, 26 Lynn, Janele R. ����������������������������� 26 Lytle, Chris ����������������������������������� 24 Mackenzie, Alec����������������������������� 15 Mackin, Deborah ��������������������������� 26 MacRoy-Higgins, Michelle��������������� 23 Maloof, John ��������������������������������� 24 Martin, Dick����������������������������� 18, 22 Martins, Flavio������������������������������� 17 Maruska, Don��������������������������������� 21 Matias, Linda��������������������������������� 16 Matsumura, Molleen����������������������� 23 Mattone, John ������������������������������� 19 Mautz, Scott ����������������������������� 8, 21 Mazin, Rebecca����������������������������� 19 McArdle, Geri��������������������������������� 26 McArthur, Sarah����������������������������� 19 McCarthy, Catherine����������������������� 20 McConnell, John H. ����������������������� 19 McCormack, Dennis K.������������������� 15 McCormick, Jim����������������������������� 21 McCormick, Neil����������������������������� 19 McGowan, Dale ����������������������������� 23 McIntosh, Perry ����������������������������� 20 McKee, Sandra������������������������������� 25 Melnick, Sharon����������������������������� 15 Mersino, Anthony��������������������������� 24 Metskas, Amanda��������������������������� 23 Metzger, Karen L.��������������������������� 20 Miller, Andrew������������������������������� 21 Miller, Brian Cole��������������������� 21, 26 Miller, William “Skip”��������������������� 25 Mills, Harry ����������������������������������� 22 Mintzberg, Henry ��������������������������� 21 Moran, Sheila��������������������������������� 18 Mortensen, Kurt W.������������������� 15, 23 Mourdoukoutas, Panos ������������������� 20

Mulcahy, Diane ����������������������������� 16 Mullen, David J.����������������������������� 18 Muller, Max����������������������������� 21, 24 Murphy, Martin������������������������������ 21 Murphy, Shawn ����������������������������� 21 Myers, Selma��������������������������������� 26 Myles, Tamara������������������������������� 15 Newell, Michael W.������������������������� 24 Newman, David ����������������������������� 22 Nickerson, Pat������������������������������� 15 Nie, Winter ����������������������������������� 19 Nightingale, Deborah J.������������������� 20 Nolan-Brown, Patricia��������������������� 26 O’Grady, Colleen����������������������������� 23 O’Malley, Michael��������������������������� 20 Olefson, Shari ������������������������������� 23 Oosterwal, Dantar P.����������������������� 21 Osborne, Starr C. ��������������������������� 24 Page, Susan����������������������������������� 21 Pagnoni, Laurence A. ��������������������� 18 Palmer, Kimberly��������������������� 23, 25 Papke, Edgar��������������������������������� 21 Patler, Louis���������������������������������� 26 Patterson, James G. ����������������������� 23 Patterson, Philana ������������������������� 16 Paul, Andy������������������������������������� 25 Pauwels, Koen������������������������������� 22 Payant, Richard P.������������������������� 23 Performance Research Associates ��� 17 Perkins, Dennis N.T.����������������� 20, 26 Peterson, Joel�������������������������������� 19 Phillips, Jack J. ����������������������������� 19 Phillips, Joseph ����������������������������� 24 Phillips, Patricia Pulliam����������������� 19 Pickard, Laurie��������������������������������� 7 Pierson Doti, Lynne������������������������� 18 Pietrucha, Frank J.������������������������� 16 Pinkett, Randal ����������������������������� 16 Pollard, Matthew ����������������������������� 9 Price, Darlene ������������������������������� 16 Prince, Victor��������������������������������� 19 Pugh, David G.������������������������������� 16 Pushies, Fred��������������������������������� 19 Raines, Claire��������������������������������� 21 Reaser, Joel����������������������������������� 26 Reed, David������������������������������� 6, 24 Reilly, Edward ������������������������������� 20 Reinhard, Michael ������������������������� 24 Rivenburgh, Diana ������������������������� 18 Robinson, Jeffrey��������������������������� 16 Robinson, Jeremy��������������������������� 20 Rocha, Luiz����������������������������������� 24 Rodgers, Mark ������������������������������� 15 Rogers, Stephen C.������������������������� 24 Rollag, Keith ��������������������������������� 15 Rondeau, Ed ��������������������������������� 23 Roper, Kathy O.����������������������������� 23 Rose, Jeff ������������������������������������� 23 Rosemarin, Judy����������������������������� 20 Rosenbaum, Robert ����������������������� 24 Roth, Ken ������������������������������������� 24 Rothwell, William J. ����������������� 19, 26 Royal, Mark����������������������������������� 20


Rubin, Stacey H. ��������������������������� 23 Russell, Doug��������������������������������� 24 Ryckman, Pamela��������������������������� 17 Sachs, Randi T.����������������������������� 21 Sachs, Wendy�������������������������������� 16 Sacolick, Isaac������������������������������� 17 Sain, Laurie����������������������������������� 21 Salacuse, Jeswald W. ��������������� 18, 20 Salmon, William A.������������������������� 21 Salzman, Marian���������������������������� 22 Sant, Tom������������������������������������� 16 Sarkar, Suman������������������������������� 24 Schneider, William E.��������������������� 19 Schofield, George H.����������������������� 23 Schroeder, Bernhard����������������� 15, 25 Schwartz, Mireille��������������������������� 18 Schweikart, Larry��������������������������� 18 Scott, David T.������������������������������� 22 Segar, Michelle ����������������������������� 18 Seglin, Jeffrey L. ��������������������������� 15 Seidman, Dan ������������������������������� 25 Seidman, William��������������������������� 21 Sell, Yvonne����������������������������������� 20 Sesno, Frank ��������������������������������� 15 Sharma, Puneet����������������������������� 20 Shaw, Robert Bruce ����������������������� 26 Shearouse, Susan H.����������������������� 20 Sheetz-Runkle, Becky��������������������� 25 Sherman, Andrew J.����������������������� 18 Short, Kevin M. ����������������������������� 26 Silverman, George�������������������������� 22 Simmons, Annette ������������������������� 16 Sinha, Prabhakant ������������������������� 25 Smith, Gary����������������������������������� 23 Smith, Mike����������������������������������� 22 Smith, Paul����������������������� 16, 23, 25 Smith, Shawn�������������������������������� 19 Snyder, Adam�������������������������������� 16 Solomon, Micah����������������������������� 17 Solovic, Susan Wilson����������������� 5, 26 Soupios, M. A.������������������������������� 20 Spitzer, Dean R.����������������������������� 19 Spodek, Joshua ����������������������������� 20 Spokus, Diane ������������������������������� 26 Srinivasan, Jayakanth��������������������� 20 Stanley, Colleen����������������������������� 25 Stavinoha, Peter L.������������������������� 23 Steckel, Joel ����������������������������������� 8 Stein, Dave ����������������������������������� 25 Steinberg, Abigail��������������������������� 26 Steiner, Naomi������������������������������� 23 Sterns, Harvey������������������������������� 26 Stringer, Leigh������������������������������� 19 Stroman, James����������������������������� 16 Strouse, Douglas A.������������������������ 15 Surdak, Christopher ����������������������� 17 Tabuchi, Sensei Grant��������������������� 23 Tan, Winston��������������������������������� 19 Templin, Courtney ������������������������� 21 Thomas, Ann��������������������������������� 17 Thomas, R. Roosevelt��������������������� 20 Thomas, Rosanne J.����������������������� 15 Thompson, Anne Bahr����������������������� 4

Thompson, Mark����������������������������� 18 Thomsett, Michael C. ��������������� 11, 24 Topchik, Gary S.����������������������������� 21 Toporek, Adam������������������������������� 17 Tracy, Brian���� 15, 16, 18, 19, 20, 21, 22, 23, 25, 26 Tracy, Michael������������������������������� 25 Tripp, Rob������������������������������������� 19 Ullmen, John��������������������������������� 16 Upshaw, Lynn B. ��������������������������� 22 van Rijmenam, Mark����������������������� 17 Van Rooy, David L.������������������������� 17 VanAuken, Brad����������������������������� 22 Vassallo, Philip������������������������������� 15 Veloso, Maria��������������������������������� 22 Vidler, Marissa������������������������������� 22 Vielmetter, Georg��������������������������� 20 Vincent, Laurence��������������������������� 22 Waisman, Charlotte S.��������������������� 26 Walkup, Renee P.��������������������������� 25 Wall, Bob��������������������������������������� 20 Wallace, Ed����������������������������������� 21 Wallace, Michael ��������������������������� 14 Walsh, Rod ����������������������������������� 20 Ward, Dan L.��������������������������������� 19 Wattman, Jessica��������������������������� 21 Wauson, Jennifer ��������������������� 15, 16 Waymon, Lynne ����������������������� 16, 17 Webb, Nicholas J.��������������������������� 22 Webber, Lawrence ������������������������� 14 Weinberg, Mike ����������������������������� 25 Welker, Grant��������������������������������� 18 Westergaard, Nick�������������������������� 22 Weyland, Paul ������������������������������� 25 Whiteman, Lily Madeleine��������������� 16 Whitmire, Richard�������������������������� 17 Willett, Alan����������������������������������� 21 Williams, E. Freya��������������������������� 18 Williams, Taffy������������������������������� 26 Williams, Todd C.��������������������������� 24 Wilson, Jerry S. ����������������������������� 15 Wilson, Kevin��������������������������� 15, 16 Wingard, Jason������������������������������� 26 Withers, Bill����������������������������������� 26 Woodruff, Marjorie I.����������������������� 20 Wright, Vonda�������������������������������� 18 Wunker, Stephen ��������������������������� 21 Wylde, Jim������������������������������������� 17 Zak, Paul J.����������������������������������� 22 Zemke, Ron����������������������������� 17, 21 Zichy, Shoya ��������������������������� 16, 17 Zoltners, Andris A. ������������������������� 25 Zoltners, Greggor A. ����������������������� 25


United States

New England


Chesapeake & Hudson, Inc. 115 W Potomac Street Brunswick, MD 21716 Phone: 800-231-4469 Fax: 800-307-5163 e-mail: CT, MA, RI, VT, ME, NH

Wybel Marketing Group 213 West Main Street Barrington, IL 60010 Phone: 800-323-5297 or 847-382-0384 Fax: 800-595-5252 or 847-382-0385 e-mail: Representing the Midwest: Ron Prazuch, ext. 15 e-mail: Bill McGarr 5692 Heathwood Ct Taylor Mill, KY 41015 859-356-7804 e-mail: In-House Sales Coordinators: Sheri Wybel, ext. 11 e-mail:

mid-atlantic Christopher Ward & Company Chris Ward Mail/packages via USPostal Svc: PO Box 482 Burtonsville, MD 20866 Packages via Fed Ex, UPS, etc: 15515 Kruhm Road Burtonsville, MD 20866 Phone: 860-355-8273 e-mail:

Southeast Morrison Sales Group Don Morrison • Amy Willis Barbara Arendall, Office Mgr. 294 Barons Road Clemmons, NC  27012 Phone: 336-775-0226 Fax: 336-775-0239 e-mail: AL, GA, FL, MS, NC, SC, TN, VA

South Central Bill McClung & Associates Bill McClung  20540 State Hwy 46W Suite 115 Spring Branch, TX 78070 Phone: 214-505-1501 Fax: 888-311-8932 e-mail:

West Faherty & Associates, Inc. 6665 S.W. Hampton St., #100 Portland, OR 97223 Phone: 503-639-3113 or 800-824-2888 Fax: 503-598-9850 or 800-257-8646 e-mail: Representing the 13 Western States: Ken Guerins Trevin Matlock Tom Faherty, Jr. Molly Divine Lisa Stone Richard McNeace In-house sales coordinator: Shea Petty

International Asia McGraw-Hill Education (Asia) Attn: Customer Service 1 International Business Park #01-15A, The Synergy Singapore 609917 Phone: 65-6863-1580 Customer Service Hotline: 65-6868-8188 e-mail:

Australia & New Zealand McGraw-Hill Education (Australia) Attn: Karin Kelly Level 33, 680 George Street Sydney, NSW 2000 Australia Phone: 612-9900-1888 e-mail:

Middle East, Africa, & Eastern Europe McGraw-Hill Education (Greece) Attn: Tula Calogiras 21A Patriarchou Gregoriou E. Str. 153 41 Aghia Paraskevi Athens, Greece Phone: 30-210-656-0990 Fax: 30-210-654-5525 e-mail:

U.K., Europe & South Africa McGraw-Hill Education (EMEA) Attn: Customer Services Statesman House Braywick Rd Maidenhead Berkshire SL6 1AD England Phone: 44(0) 1628 502700 e-mail:

Amacom Sales Office

Canada Publishers Group Canada (PGC) Customer Service & Book Orders Raincoast Books 2440 Viking Way Richmond, B.C. V6V 1N2 Canada Phone: 1-800-663-5714 Fax: 1-800-565-3770 e-mail:

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1601 Broadway New York, NY  10019-7420 Fax:  212-903-8083

Nancy K. Roberson, President & Publisher


Jenny Wesselmann Schwartz

Director, Trade Sales & Marketing 212-903-8448

Irene Majuk

Director, Trade Publicity and Sales Promotion 212-903-8087

Therese Mausser

Director, Subsidiary Rights and International Sales 212-903-8084

Rosemary Kane Carlough Vice President, Marketing 212-903-8103

Special Sales


Order and Credit Department

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ORDER FORM AMACOM Books 600 AMA Way Saranac Lake, NY 12983

Phone: 1-800-250-5308 Fax: 1-518-891-2372 E-mail:

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New TITLES ( In catalog order, for your convenience) Order Number Title

List Order Price Quantity Number Title

List Price

3909-8 The Age of Agile


3870-1 Questions that Sell


3826-8 Hire Smart from the Start


3891-6 Customer Service Training 101


3918-0 Start a Successful Business


3872-5 Pirate Spirit


3862-6 Raise Your Team’s Employee Engagement Score


3839-8 Do Good


3882-4 High-Impact Interview Questions


3880-0 The One-Percent Edge


3897-8 Retire on Real Estate


3874-9 Mortgages 101


3848-0 Don’t Pay for Your MBA


3833-6 Shift Ahead


3822-0 Find the Fire


3887-9 The Introvert’s Edge


3201-3 Listen Up or Lose Out


3911-1 Combo Prospecting


3864-0 The Sales Survival Handbook


3885-5 The Inside Guide to Funding Real Estate Investments


3889-3 The Real Estate Investor’s Pocket Calculator



3913-5 Financial Advisor’s Success Manual $30.00 3876-3 The Disaster Recovery Handbook


NOTE: This order form contains ISBN-13 suffixes ONLY. Our ISBN-13 prefix is: 978-0-8144-

Please feel free to photocopy this order sheet.

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Call: 800-250-5308 Fax: 518-891-2372 E-mail:

Discover more about AMACOM’s innovative books. Our list includes books on business, personal finance, health & fitness, par­enting, self-help­­­, and more. Get the details at:

Trade Discount Schedule


For trade retail and wholesale discount schedule and sales policies con­tact the Trade Sales Dept at 212-903-8448 or email:

AMACOM titles are available as eBooks through a growing number of vendors. To see if a particular title is available, visit your preferred digital content provider. Vendors and titles are regularly added to our eBook program, so if a title is not currently listed, please check back at a later date.

Terms • 30 days net from date of invoice. • No cash discount. • AMACOM may charge interest on past due balances.

U.S. Retail and Wholesale Returns Policy Any AMACOM book in print originally purchased from AMACOM may be returned in saleable condition for full credit, without permission, after 3 months and within 18 months of invoice date. Returns are subject to the following conditions: • Returns will only be accepted for product originally purchased directly from AMACOM on a returnable basis. Product purchased from other sources will not be credited and subject to return to the customer at customer’s expense. • Books must be returned in clean, saleable condition free of stickers, security tags, tears, bent jackets, scuffs, water damage or other types of damage. Shopworn books or titles damaged due to improper packing are ineligible for credit and are subject to being returned to the customer at the customer’s expense. Should the customer not wish to accept the return or fail to respond to our inquiry with­in 30 days, AMACOM reserves the right to destroy said merchandise without credit to the customer’s account. • Shrink-wrapped packages are not returnable if shrink wrap is broken. • Shortages, damages, or defective product claims should be reported within 60 days of invoice • Deductions for anticipated returns will not be honored • Freight costs for returns are solely the responsibility of the customer. Collect shipments will be refused.

Send all returns to:  AMACOM Returns Section   600 AMA Way   Saranac Lake, NY 12983

Faculty Desk/Evaluation Copies for Course Adoption Physical Evaluation Copies — These can be requested directly from our website, • Look for the link to the left of the book jacket pictured for each title. • An invoice will accompany each title and you have 90 days to review the book — then it must be adopted, paid for, or returned. If the book is adopted, simply return the invoice with the course number and the invoice will be cancelled.

Review Copies Send review copy requests to:

Subsidiary Rights & International Sales Inquiries should be addressed to: Director, Subsidiary Rights & International Sales AMACOM 1601 Broadway, New York, NY 10019-7420 Fax: 212-903-8426 or email

Special (Bulk) Sales Corporations, associations, or catalog dealers wishing to pur­chase large quantities of one or more titles for use as premiums, employee giveaways, or in special promotions, please contact Special Sales at 800-250-5308 or email us at to discuss your needs and obtain a quote.

New York Office (Editorial, Sales, and Marketing) AMACOM 1601 Broadway New York, NY 10019-7420 Prices and specifications are subject to change without notice. All books carry CIP. Suggested retail prices applicable in the USA only.

Co-op Advertising Please contact the AMACOM Trade Sales Dept. in our New York office for details on our Co-op advertising policies.

ISBN-13 prefix: 978-0-8144-

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AMACOM Books  

Fall 2017 Catalog of books.

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