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Newsletter Quarterly Newsletter Summer 2013

Meet AMCS We care, we support, we educate.

Meet AMCS News for the Aged Care sector • A Direct Care Workers Network for the North West Region of Melbourne • CDC tool for aged care providers new HACC Programs for cald communities • New Multicultural Friendly Visiting Program • New Somali and Filipino Planned Activity Groups • New Respite Programs New projects for CALD communities • Funding succes for volunteer efforts • Turkish Community Project Case study • When “Passion Lasts Forever” - the Active Service Model Implementation Centre for Learning News • A fresh approach with Sue Tantaro • Information Sessios for Aged, Disability and Community Care

We identify what individuals need and find ways to deliver it. We provide Home Aged Care Packages for older people from a diverse background, as well as other forms of home care. We provide emergency relief and food and material aid for people experiencing hardship and poverty. We support clients the same way committed families support each other. We provide respite for carers of the elderly and disabled, visiting programs, multicultural activity groups and accredited adult learning. We do many of the things that a committed extended family does for its elders. Australia continues to be a new home for people who fled war, violence and deprivation – but people can’t always escape the effects, particularly in old age. This is the part of the Victorian community that we are most experienced in supporting, with care and expertise built up over thirty years. HOW WE CARE, SUPPORT AND EDUCATE We assist older people live independently in their homes for as long as possible. We run visiting programs and planned activity groups.

We care, we support, we educate.

We help people experiencing personal or financial crisis. We direct people to the right HACC services. We understand that carers sometimes need a break, and offer this through our respite day care centres. Our Centre for Learning delivers accredited aged care courses, as well as teaching English, and computer classes. We are a contact point for people who need help. If we can’t provide it ourselves, we will provide direction. Our Brokerage Service offers short and long term Home Care support. WE PROVIDE HOME CARE PACKAGES For more than fifteen years, we have been funded by the Federal Government to provide Home Care Packages for elderly people. Home Care Packages provide support that enables older people to stay in their own homes for as long as possible, and in a way that enables individuals to have choice and flexibility in the way that care and support is provided at home. We have particular expertise in providing Home Care Packages to migrant communities.

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News for the aged care sector A Direct Care Workers Network for the North West Region of Melbourne The Aged Care Workforce Innovation Network (WIN) is funding a project to develop a Direct Care Workers (DCW) Network. AMCS was nominated as the leading agency to manage the development and implementation of this project. The aim of the network will be the empowerment of DCWs to facilitate their own network meetings and resources. The WIN reference group will approach service providers to ensure a cultural and linguistical diversity amongst the proposed network. The participants will have access to numerous workshops about network forming and performing, network sustainability, education on CDC’s and promotion of the Direct Care Workers role. It will be the first aged care network of its kind for Direct Care Workers in the North West Region of Melbourne. AMCS will take steps to set up a steering committee of Direct Care Workers and increase sector capacity to address workforce challenges, including attraction, recruitment and retention. The project is also focusing on setting up a coalition of stakeholders including RTO’s to ensure ongoing practical viability of the network meetings, resources and to ensure sustainability after the current funding.

CDC tool for aged care providers The CDC Strategies for Success Tool developed by AMCS aims to guide and assist aged care providers through the process of accounting for funds received under the CDC model of Home Care Packages allocated by the Department of Social Services. There are two main aspects to Consumer Directed Care: 1. The method by which consumers will be engaged, with the setting of goals, budgets and agreed services. 2. Accounting for the service provided under Consumer Directed Care from the aged care provider’s perspective in a way that the aged care provider can supply information to the consumer about the costs spent on their care package. As well as an accounting system which keeps track of actual costs

compared to budgets, so the provider can ensure ongoing services. The tool is designed specifically to meet the need of an accounting system which keeps track of actual costs compared to budgets. It sets out and produces: • All components of the CDC package as outlined in the DSS CDC Home Care Guidelines. • A template to be used in preparing consumers’ statements to keep track of expenditure. • The accounting treatment of income and expenditure. • A model to ensure costs match income and comply with consumer needs as part of the package of care.

New HACC programs for CALD communities New Multicultural Friendly Visiting Program AMCS already runs a successful Eastern European Friendly Visiting Program and we are excited to announce that we have also recently established a new Multicultural Friendly Visiting Program in the City of Brimbank with funding from the Victorian Government under the HACC program. The Program will seek to recruit volunteers to provide visits and social support to multicultural seniors in the municipality.


Program Coordinator Ekram Awadallah said “our AMCS volunteers will be matched to seniors on the basis of language, culture and other common interests. We are looking forward to help connecting people.” Elderly participants of this Program will need to be resident in the City of Brimbank. AMCS is currently looking for volunteers, who would like to join our multicultural visiting team to

bring some quality time into our seniors lives. AMCS is happy to welcome Ekram Awadallah as the Coordinator of this Program. If you know someone who would benefit from having a regular visitor or if you would like to volunteer in this program, please contact Ekram on 0383712320 or email

Ekram Awadallah is the new Multicultural Friendly Visiting Program Coordinator. Her cultural background is Egyptian. Ekram speaks Arabic and English.

Ekram, who will benefit from this program? The new program will be of great benefit for seniors from multicultural backgrounds living at their own home in the Brimbank area. What are the main challenges in your new role? I am looking forward to identifying socially isolated seniors and match them with volunteers. Feedback received from volunteers regarding our clients will assist in linking clients to other services they might be in need of. Organising relevant training to the volunteers, this could be of benefit in other aspects of their lives. Planning appreciation events for the volunteer to acknowledge the great service they provide. What do you think makes AMCS unique? What I think is special is the way AMCS addresses the diverse and changing needs of multicultural communities in Victoria including smaller and emerging communities.

New Somali and Filipino Planned Activity Groups AMCS is currently in the process of establishing a Planned Activity Group targeting the needs of senior Somali women resident in the City of Melbourne. “There are not many services offered to the Somali Community, yet. Especially our seniors do not have many social connections outside their families. AMCS

Somali PAG gives them the opportunity to connect with others and have a break from their family responsibilities. I am excited to meet the seniors of my community and to reach for what they are missing - filling the gap of connecting with other people,” Faduma Gas, AMCS new Somali Planned Activity Group Team Leader, said.

AMCS welcomes Faduma Gas as the new Coordinator of this Program. Faduma is a member of the Somali community and brings to the Program experience in community development, community networking, assessment and group work development. Faduma is actively involved in social enterprise Continued following page

From previous page initiatives involving Somali women in the City of Melbourne. “AMCS empowers people and our programs and projects do enrich the communities. It makes me as an employee proud to be able to help my community”, Faduma said. The Somali Planned Activity Group will run every Wednesday between 10.00 am and 3.00 pm and will be located in the J. McKendry Neighbourhood Centre at 9/111 Melrose Street North Melbourne. If you would like to find out some more about the Group please contact Faduma on 03 8371 2323 or AMCS has also established a

Planned Activity Group for Filipino elderly people resident in the Geelong Region. “The Filipino Planned Activity Group gives seniors from the Filipino community the opportunity to connect with others from their own culture. The group is involved in a variety of activities including outings, craft, social, and recreational activities. We also provide Filipino meals to our group participants as part of the program,” Gabriel Maligeorges, AMCS HACC Development & Programs Manager, said. This Program is supported by the Filipino Australian Friendship Association (FAFA) of Geelong who have supported the initiative

through the volunteer efforts and contributions of members. The Filipino Planned Activity Group meets every Friday from 10.00 am to 3.00 pm. The Group meets at the FAFA Clubhouse, D W Hope Centre, The Boulevard Norlane 3214. If you would like to find out more about this group please contact our Senior Coordinator of PAG, Anna Suchowiecka, on 8371 2317 or Both Planned Activity Groups are supported by funding from the Commonwealth and Victorian Governments under the HACC program.

Meet New Respite Programs Through generous funding support from Uniting Care Community Options, AMCS has established a second day for our Wantirna based Eastern Region Respite Service. This second day will serve to complement and extend the existing Respite Service we manage in the Eastern Region. AMCS has also recently established a new Respite Service in Pascoe Vale for carers who are of Eastern European background and live in Melbourne’s Northern Region. This service has also been established with funding support provided by Uniting Care Community Options. “The Service provides a range culturally appropriate and language

specific, enjoyable social support activities to elderly people whilst their primary carers are able to enjoy a break from their caring role”, Gabriel Maligeorges, AMCS HACC Development & Programs Manager, said. AMCS says a big Welcome to the new Northern Respite Coordinator Elina Nowak. The new Service operates from the Holy Trinity Anglican Church Hall, Cnr Gyles and Pleasant Streets, Pascoe Vale, every Monday between 10.00 am and 3.00 pm. For more information about this service, please contact Elina on 03 8371 2325 or via email

Elina Nowak is the new Team Leader for the Eastern European Respite Day Centre in Pascoe Vale. Her cultural background is Ukrainian. Elina speaks Ukrainian, Russian, Polish, English. Elina, who will benefit from this program? Respite Day Centre allows carers of older people, and carers of people with disabilities to have a break and look after their own health and wellbeing, with the comfort of knowing that their dependants are well looked after. What do you find rewarding in your new position? I like to work in this position because I help carers to have a break from their caring role and I love to work with elderly people because they deserve to be looked after and to have the opportunity to share their life experience. What do you think is special about AMCS? AMCS main goal is to help others in many different ways.

New projects for CALD communities A project for the Turkish Community The Turkish community in Melbourne is made up of four pillars. These are the mainland Turkish community, mainland Kurdish community, Northern Cyprus Turkish community and the Western Thrace and Bulgarian Turkish community. Majority of the population reside in the Broadmeadows and Dandenong regions.

Sultan Dogan interviews the president of the Broadmeadows Turkish Elderly Group, Kubilay Genรง, for the project.

Funding success for Volunteer effort AMCS has undertaken to support the volunteer efforts of smaller ethnic community organisations. Many such organisations provide a range of activities and initiatives to younger people and the elderly. These activities are often operated with no external funding support and are offered from the effort of committed volunteers. AMCS has sought to support such organisations by writing funding submissions on their behalf and assisting them to submit to the Commonwealth for funding of their volunteer efforts. Successful submissions were written on behalf of the Ano Klinon Philanthropic Society (Greek Community in Altona) to support their volunteer activities, the Ethiopian Community Welfare Association (Maribyrnong) to support their elderly and youth groups, and two Polish Clubs, to support the Association to maintain their premises and grounds. These community engagement initiatives are important in establishing and maintaining links with smaller community organisations that would otherwise struggle to support their volunteer initiatives for their communities. For more information about how we can assist small ethnic community groups with their funding applications, please contact Gabriel Maligeorges on 03 8371 2312 or

Although the community is vibrant with its Australian-Turkish born generation, however there are still and furthermore social, welfare, and health and language issues confronted by the aged and women, in particular those who have escaped domestic violence. The number of scattered community organisations has been limited in providing relevant services to the community. The purpose of this project is to establish the level of access to social services and to document the unmet needs of the health and welfare needs of the Turkish speaking community. This initiative brings together various elements of the Turkish speaking community in partnership with AMCS, the Australian Multicultural Foundation, RMIT University, Turkish interpreters and Turkish community organisations. The project will: Assess the current situation within Turkish speaking community through community consultation and workshop of all relevant stakeholders and partners, develop a comprehensive action plan detailing how unmet community needs can be responded to. The outcome will be a blueprint for a comprehensive range of cultural, health and wealth programs and services on the basis of a spirit of trust and co-operation. Project Consultant: Ms Sultan Dogan P: 0401 335 833 E:

Case study: When “Passion Lasts Forever” the Active Service Model Implementation AMCS has over thirty years of experience in delivering HACC and other aged care services to people from culturally and linguistically diverse backgrounds. This report details the approach of AMCS in applying and implementing the Active Service Model (ASM). The report focuses on ASM implementation within our Planned Activity Group and Friendly Visiting Programs. The report also highlights an interesting case study in the development and implementation of a specific project underpinned by the principles of the Active Service Model as the driver of service development and quality within this initiative.

Active Service Model allowed us to reflect on our PAG Programs and to make appropriate change to our practices for the benefit of participants. These changes, informed by the Active Service Model, occurred in all areas of PAG, from the development of individual care plans, to service design and structure. Care plans now incorporate a greater emphasis on individual consultations with participants to identify strengths, needs and interests and activities have been adjusted to accommodate them. Rather than managing one activity for the whole program, clustered activities were devised to provide participants with variety and choice.

• • • • • • •

Gardening Culturally appropriate cooking Outings Gentle exercise Games and conversation Craft Singing

Active Service Model and AMCS Friendly Visiting Programs AMCS operates three Friendly Visiting Programs. Reflecting on the Active Service Model and its application within the Friendly Visiting Program a number of initiatives were undertaken to adapt and align our Programs. Our Coordinator of Volunteer Programs took part in two HACC workshops on the Active Service Model. As a result we conducted an information session for all AMCS volunteers on the Active Service Model. Following this session we undertook to redesign our Friendly Visiting Program Brochure emphasising the Active Service Model as underpinning the purpose and activities undertaken by the program. All Program clients were provided with written information about the Active Service Model. Program staff met with all Friendly Visiting Program clients in order to discuss and to develop new individualised care plans underpinned by principles and goals inspired by the Active Service Model.

ASM - Driver of service development and quality

Identify strength, needs and interests

Active Service Model and AMCS PAG Programs

Some examples of program activities offered to participants as a result of consultation and improved assessment of needs and interests include;

AMCS currently operates four PAG Programs. The introduction of the

AMCS emphasis on the Active Service Model has been reinforced by a subsequent information session for clients titled “Be Active Your Way”. This information session sought to encourage older people to be more physically active.

Key messages that have been emphasised in communications with client about the Active Service Model include; • • •

Any physical activity is better than none. Be active with a friend. Start slowly, set a goal and increase your activity over time.

“Be active your way” Client Information Session

Art was seen as a very important activity by many of the Seniors who participated in our Programs The act of creating was seen by our staff as contributing to Senior’s exercising of their minds and bodies during the creative process.

The work, effort, skills and experience of participants was validated, acknowledged and celebrated by guests. Participants found the initiative to be rewarding and enjoyable and affirming of their creative talents.

Positive Ageing promotional strategy

Case study – AMCS response to the ASM, Seniors Art Exhibition “Passion Lasts Forever”.

Our aim in organising the art exhibition was to give clients an opportunity to showcase their works and talents. It also provided an opportunity for clients to share and socialise with people who have similar interests.

During 2012 AMCS HACC staff organised a successful art exhibition comprising the works of Seniors who participate in our HACC Programs. The idea for having an art exhibition arose from the Positive Ageing Promotional Strategies in our Active Service Model Implementation Plan.

At the exhibition 30 artists presented their art works. The exhibition was attended by over 100 guests including representatives from the AMCS Board, Local Government, and leaders from other ethnic community groups and organisations.

Want to know more about AMCS Visiting Programs and Planned Activity Groups? senior-support-services

Centre for Learning News A fresh approach with Sue Tantaro Sue comes to us with a wealth of knowledge within the education and community sector with a passion for growing learning organisations and integrating organisations into the local communities that they operate in. Sue has numerous years experience working in Registered Training Orgainsations of various sizes across the for-profit, not-forprofit and Council sectors.

AMCS currently deliver Certificate III in Aged Care and Certificate III in Health and Community Care which you are required to have before commencing employment in the aged care field. However, in 2014 we intend to extend our programs to include Certificate IV in Aged and Disability. These accredited training programs can be a pathway into the Diploma and Bachelor of Nursing.

Sue’s focus for the AMCS is to expand the existing accredited and non accredited programs with additional English classes and provide information and practical knowledge about work in the aged and disability sector. Sue is currently developing accredited short courses for current careers and designing online courses for participants who may find it difficult attending statured classes.

AMCS is well aware that the need for aged care, disability and nursing professionals will increase due to the ageing population and will continue due to modern medical science and technology. AMCS looks forward to expanding the current educational and training programs to the wider CALD community in which we serve.

Information Sessions for Aged, Disability and Home and Community Care Come along to one of our Information Session on Aged, Disability and Health and Community Care courses. The sessions are designed to give you an overall picture on the type of training and assessments that are required, and what skills and knowledge you need, to work in these industries. We will have qualified trainers and assessors present so you can ask question in relation to the training and assessment methods that AMCS delivers.


Monday, 2 December, 9.30am- 11.30am Venue: Maidstone Community Centre, 21 Yardley St, Maidstone

Thursday, 16 January, 7pm-9pm Venue: Delahey Community Centre, 80 Copperfields Dr, Delahey

Tuesday, 14 January, 7pm-9pm Venue: Australian Multicultural Community Services, Level 1, 44- 56 Hampstead Rd, Maidstone

Monday, 20 January, 9.30am-11.30am Venue: Australian Multicultural Community Services, Level 1, 44- 56 Hampstead Rd, Maidstone

For further information please contact AMCS Centre for Learning Coordinator Sue Tantaro on 03 8731 2326 or

CONTACT AMCS Australian Multicultural Community Services Inc. Suite 111, 44–56 Hampstead Rd, Maidstone, VIC 3012 P: (03) 9689 9170 F: (03) 9687 7446 E: Keep up to date

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