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How To Resolve The Alexa Not Playing Music

When you  have  an Alexa and you have an amazon prime account, then you know  that  you  have  access  to  the  over  2  million  songs.  What  you  need  to  do  is  to  command  your  echo  to  play  some  music  and  your  echo  is going to do the rest of  it. 

But sometimes,  even  after  trying  a  lot,  ​Alexa  is  not  playing  music​.  There  are  various  reasons  for  this  problem.  Some  of  the  issues  can  be  solved  by  users  who  are  tech-savvy.  But  then  there  are  some  users  who  are  unaware  of  how  to  solve  such issues. 


For those  users,  one  can  get  in  touch  with  our  experts  who  have  mastered  in  troubleshooting  the  Alexa  problems.  They  are  dedicated  to  solving  every  issue  and provide you with the most efficient solution. 

You can easily get in touch with the A ​ lexa Helpline​ at

US/Canada- 855-987-6855 & UK/London- 800-041-8324

Call us now!

For the  users  who  are  techy  friendly  and  want  to  try  some  steps  in  order  to  resolve  the  issue  can  try  these  steps  that  are  mentioned  below  and  try to resolve  the issues: 

Restarting your Device: If  you  are  using  Alexa  or  echo,  you  should  start  by  resetting your device. But how  are you going to do it? 

The only  thing  that  you  need  to  do  to  reset  your  settings  is  by  restarting  your  device.  You  need  to  reset  the  power  cycle  of  your  device.  The  first  thing  that  you  need to do is to remove your power cable from the echo. 

Wait for  at  least  30  seconds  before  plugging  it  back.  After  waiting  for  a  little  bit,  wait  for  some  time.  Then  plug  the  device  in  and  see  to  it  if  you  are  able  to  command your device. If you are unable to do that, then move to the next step. 


Check all your Streaming Devices: Well,  there  is  one  thing  that  you  need  to  be  sure  of  and  that  is  whether  all  your  streaming  devices  are  not  playing  music  or  just  this  one.  Also,  when  you  are  playing  through  the  amazon app, you won’t be able to stream the music on other  gadgets. 

There might  be  a  streaming  limit  by  the  amazon  that  you  need  to  be  careful  about. 

If you  are  still  not  able  to  resolve  the  issues,  then  you  need  to  get  in  touch  with  our specialists. They are going to take care of the issue for you. 

US/Canada- 855-987-6855 & UK/London- 800-041-8324

We are available 24/7!

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A Quick Guide to Resolve The Alexa Not Playing Music  

Don't know how to resolve the Alexa not playing music? It is not a big deal. You can fix it on your own. Read this PDF thoroughly. Here you...

A Quick Guide to Resolve The Alexa Not Playing Music  

Don't know how to resolve the Alexa not playing music? It is not a big deal. You can fix it on your own. Read this PDF thoroughly. Here you...

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