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DYNAMICS OF BUSINESS ETIQUETTE AND IMAGE

ENHANCEMENT

Proudly Organized By :

TRAINING CONSULTANCY AND SKILLS

We are an approved training provider Category A (Serial No.2358) with Pembangunan Sumber Manusia Berhad (PSMB/HRD)

INTRODUCTION

Good first impressions are critical, as they may be difficult to change if they are not positive. And last impressions are ‘lasting’ impressions – so even more important. Individuals who have a responsibility for creating positive and favourable impressions and relationships will benefit personally – by being more sensitive to business protocol and etiquette with those from other cultures. The government, country or organizations that they represent, will be seen in a more favourable light, thus improving business relationships. This program can benefit anyone who has to relate to people especially at the front line, to senior officials and managers in government or in business. This program will also benefit people who have to act as an ‘ambassador’ to their own organization. This would include Diplomats, Foreign Affairs Officers and those in business needing to negotiate across cultures, and those in international business and trade missions.

LEARNING OBJECTIVES By the end of this program, participants will

• Understand how personality, gender and culture influence thinking, emotional and learning styles. • Recognize a range of different thinking styles and types related to this program. • Understand the universal ‘laws’ of culture and why etiquette differs from a cultural perspective • Learn to recognize key factors important for business etiquette • Learn to be the company’s brand and ambassador • The relevance of personal branding and image • Understand the customs of service from customer satisfaction • Learn etiquette for telephone [reception] skills to use of social [digital] media tools • Learn some universal skills that are helpful for communicating cross culturally in a business situation • Be able to compare and contrast those key aspects of etiquette that are critical, including dining, dressing, greeting, posture, movement, verbal and non-verbal communication • Develop a personal development action plan

WORKSHOP CONTENTS

•Influence of Personality, Gender and Culture on Thinking and Learning •What is Etiquette versus Protocol •Why Etiquette Differs from Society to Society •The Starting Point – Know Thy Self; Knowing our own cultural and social noms about etiquette and image. •Understanding cultural norms, laws and taboos •Gender and sexuality across Cultures •Recognising Significant and Subtle differences in ‘good manners’ and image portrayal •Greeting and Addressing People -Body Posture, Movement and Sitting -Eye Contact -Hand Shaking, hugging and ‘kissing’ •THIS IS 2 DAY TRAINING -Voice Volume and Interpersonal ‘distance’ PROGRAM. •Dress and Attire for different situations 9.00 AM - 5.00 PM •Improving Telephone Techniques TEA BREAK : •Professional Image Enhancement – Aligning Personal Branding Vs Corporate Brand 10.30AM-10.45AM •The do’s and don’ts of personal grooming 3.30PM-3.45PM •Key elements to customer service experience •Key elements to customer satisfaction

COURSE D U R AT I O N

WORKSHOP METHODOLOGY

A key and unique feature of this workshop is that all participants will complete our wholistic profiling of - personality traits survey, thinking and behaviours, values and culture and competencies - resulting in a detailed wholistic profile of participants. This will enable participants to discover their own preferred cognitive and emotional styles, which in turn can strongly influence the dynamics of thinking and learning, of teams and organization - relating to this workshop, and to life. Workshop design incorporates a variety of methods to both stimulate active learning and appeal to the mix of participants preferred learning styles. Building on participant wholistic profiles, a number of interactive exercises, games and group discussion help them to understand the different thinking skills needed. Selected multimedia, video or power point visuals augment a comprehensive manual of notes.

CLIENT LIST :

FOR MORE INFORMATION,PLEASE CALL : MR. TEY|012 630 9119


Dynamics of business etiquette and image enhancement