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We are an approved training provider Category A (Serial No.2358) with Pembangunan Sumber Manusia Berhad (PSMB/HRD)

Excellent managers are in business to help their business succeed - - and they know that the way to do this is to help those around them succeed through coaching. Traditionally, employees looked to their supervisors for direction, decision making and control. In today’s more fluid and less hierarchical working environment, this is not enough. To remain competitive, organization need to harness the creative and synergistic capacity of all their employees, not just the ones in leadership positions, through coaching. Coaching is a technique that organization has adopted and formalized as a way to motivate employees to superior performance. It is a means for managers to provide their employees with guidance, insight and encouragement through frequent interactions in order to improve their work performance. It is designed to strengthen and enhance learning through a continual day-to-day process that goes beyond the once-ayear performance appraisal system. This training program intends to equip you with this crucial skill and process that helps you to focus your energy on helping others improve their work perfomance and achieve goals.

PART I – INTRODUCTION TO COACHING • What is Coaching? • Distinction between Coaching, Counseling, Mentoring, and Teaching. • Importance & benefits of Coaching. • Skills and characteristics of effective Coaches. PART 2 – BEFORE COACHING – FOUNDATION OF COACHING • Situational Leadership - - When do we do coaching? • Effective coaching behaviors • Skill1: Setting effective (S.M.A.R.T) goals • Skill 2: Active Listening • Asking Vs Telling. • Skill 3: Communication: “Thought Transmission” • Skill 4: Coaching Analysis

PART 3 – DURING COACHING – PROCESS OF COACHING • Using G.R.O.W process: - Goal - clarification of goals - Reality – understanding the present situation - Options – exploring possibilities and alternatives to move forward. - Wrap-Up – deciding which options to take and when it will be done At the end of the course, participants will… • Understand the purpose, benefits and importance of coach- • Skill 5: Five Steps Coaching Technique • Exercise: Role-play using the Five Steps Coaching Technique ing at the workplace. • Be able to differentiate between Coaching, Counseling, PART 4 – FOLLOW-UP ON COACHING Mentoring and Teaching • Setting up review session. • Learn the skills and characteristics of effective coaches: • Frequently Encountered Coaching Situations: • Effective goals setting skill - How do I start and end a coaching session? • Attentive Listening skill • ‘Asking Vs Telling’ & ‘Thought Transmission’ communica- - How do I know what questions to ask? - How do I build trust? tion skills • Coaching Analysis skill • Identify and set S.M.A.R.T goals that relates to organizational goals and clearly - Managers, Department Heads and Project Leaders who have communicate it to the employees people reporting to them officially or unofficially. • what you expect from them. • Learn the ‘G.R.O.W’ process and ‘Five Steps Coaching Technique’ in coaching their employees. • Role-play and identify best practices for frequently encountered coaching situations.



Coaching skill at work