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DOUBLE Your Profitability In Your After-Sales Repair And Service Parts Operations

Discounted Pricing Available! See page 11 for details.

June 14-16, 2010 • The Omni Hotel, San Diego, CA www.InterlogSummer.com

Interlog Summer Attendee Industry Breakdown: ■ 20% Computer & Networking

The premier service parts supply chain and reverse logistics conference “Anyone who is dealing with the issues of worldwide logistics, customer satisfaction or the need for increased efficiencies would find Interlog Summer both highly educational and thought provoking. Add to that the contacts and networking pieces and the three-day event becomes a must attend.” – Hank Coleman, CEO, Open Labs

51+ Industry Leading Speakers Including:

Largest speaking faculty in 5 years!

Mark Colaluca, VP Technical Services Global Parts Supply Chain, Hewlett-Packard

Kevin Cada, Global Service Parts Supply Chain Manager, GE Healthcare

Rick Cameron, VP and General Manager, Customer Support Services, Glass House Technologies

Erik Alberts, Senior Manager, Service Operations Customer Assurance, Cisco Systems, Inc.

Tom Dadmun, VP PMO Program Management Office, ADTRAN Mike Maris, Global Lead and Senior Director, Transportation, Distribution & Logistics, Motorola Nigel Weston, VP, Supply Chain Management, Elekta Limited Sean McNamara, VP Operations Support, Nikon Precision William Eliason, Global Warranty Controller, Sun Microsystems Ed Bonefont, Director WW Support Services, Ortho Clinical Diagnostics Mark Hessinger, Executive Director, Worldwide Customer Service, Gerber Scientific Mark Brienzi, Worldwide Director, Service Parts Supply Chain, Eastman Kodak Company

Paul Goodman, Director Global Logistics, Backup Recovery Systems Division, Data Domain Timothy Saur Ph.D., VP/COO, Durst Phototechnik, AG North America Paul Rades, Global Customer Solutions and Lean Six Sigma Manager, GE Healthcare Steve Blaz, Strategic Business Consultant – Global Service Operations, Steve Blaz & Associates

■ 20% Medical Device/ Equipment ■ 20% Telecommunications ■ 20% Other Electronics ■ 10% Other High Tech Manufacturing ■ 5%

Semiconductors

■ 5%

Office Automation/ Data Storage

Expand your network at the most senior-level service supply chain conference in North America. See page 2 for details Service Supply Chain Optimization Workshops – June 14, 2010 These workshops Manufacturers address the hottest, Only! most critical issues in service parts logistics and follow a format that supports proactive learning and the most effective methods for solutions sharing with your peers:

Rusty Walther VP Global Service and Support, 3PAR

Business Process Re-Engineering For Efficiencies And Cost Savings In Reverse Logistics

Ed Romson, Senior Director, Global Customer Care, Plantronics

Reverse Logistics Operations Optimization

The Latin America Service Supply Chain: Operating Better, Faster, And Cheaper

Benchmarking Service Parts Logistics To Create Improvements And Adapt Best Practices

Bruce Shadmehri, Senior Director, Support Operations, NetApp Linda McFarland Director, Business Development, Multi-Vendor Services, Pitney Bowes Dane Chopp Senior Manager, Service Deliver Ops Cisco Systems, Inc.

SPONSORED BY:

Plus these Guest Speakers! Matt Andersen, District Director, Export Assistance Center, U.S. Dept. of Commerce / U.S. Commercial Service

REGISTER NOW!

Steve A. Melnyk, Ph.D. Professor of Operations & Supply Chain Management, Michigan State University Eli Broad Graduate School of Management

p. 646-200-7530 f. 646-200-7535 interlog@wbresearch.com www.InterlogSummer.com

ORGANIZED BY:


Turn to page 11 for the best price available!

The premier service parts supply chain and reverse logistics conference DOUBLE Your Profitability In Your After-Sales Repair And Service Parts Operations Table Of Contents: Service Supply Chain Awards Luncheon .................................3

About Our Sponsors ............................................................10

Service Supply Chain Optimization Workshops.......................4

About Our Media Partners ...................................................10

Main Conference Day One.....................................................5

Conference Pricing & Team Discounts ..................................11

VIP Think Tank .......................................................................6

Hotel Information ................................................................11

Main Conference Day Two.....................................................8

Who Will You Meet At Interlog Summer

Even More Value At Interlog Summer This Year:

Expand your network at the most seniorlevel service supply chain conference in North America. You should attend Interlog Summer if you are a Director, VP, SVP, or General Manager of:

Identify revenue-generating opportunities in the aftermarket at the VIP Think Tank – Invitation-only, closeddoor environment for executive-level manufacturers only

Choose from 11 Roundtable Discussions: • Customize your experience by diving into the topics most critical to the profitability of your service supply chain • Take a more active learning approach by debating and dissecting solutions with your peers in this interactive format

Service Logistics

Inventory Management

Reverse Logistics

Forecasting

Service Operations

Warranty

Spare/Service Parts

Support Operations

Repair & Refurbishment

Learn from and recognize the forward-thinking industry innovators at the Service Supply Chain Awards Luncheon

Service Supply Chain

Customer Care/Customer Satisfaction

Continuous Improvement

Benchmark against your peers and competitors to learn your strengths and weaknesses and gain upper management support for change initiatives through real-time audience polling on June 15

Gain TANGIBLE, TACTICAL take-aways from 51+ speakers as they follow the 5-Step Presentation Format – guaranteeing value!

Aftermarket Support

Customer Support

Customer Service

Service Parts Material Planning & Procurement

After-Sales Supply Chain

Global Logistics & Operations

Gain Cross Industry Perspective From Manufacturers In:

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REGISTER TODAY Phone: 646-200-7530

Fax: 646-200-7535

interlog@wbresearch.com

www.InterlogSummer.com


Making Your Time At Interlog Even More Valuable: 5-Step Case Study Presentation: This year, all speakers are required to follow the following format to ensure you get more TANGIBLE, TACTICAL TAKEAWAYS from the presentations:

SERVICE SUPPLY CHAIN

Awards

1 This was our challenge 2 This is what we did to overcome the challenge 3 These are the results

Wednesday, June 16 • 12:35 – 1:35 pm

4 This is what we would and would not do again

The Interlog Service Supply Chain Awards have been established to honor, recognize, and promote logisticians in high-tech manufacturing who have contributed to optimizing, innovating, and furthering the successes of our industry. The three award categories are: • Most Innovative Customer Support Initiative Award • Reverse Logistics Implementation Award • Service Parts Logistician Award

5 Final slide lists the tangible, tactical takeaways of the presentation

Customize Your Experience At Interlog Summer!

Let’s celebrate our successes after a hard year and strengthen our community of dedicated logisticians! Nominate your colleagues, and don’t forget to bring your team to support you when you take home your award!

Bring a team and mix and match the sessions to ensure all areas of your aftermarket operations are optimized! Choose from: •

11 detailed roundtable discussions – Deep dive into strategies for creating efficiencies in the aftermarket. See pages 6 and 8 for more details!

4 In depth workshops to drive greater profitability in service logistics

2 focused afternoon tracks: •

Global Service Supply Chain Optimization

Reverse Logistics Optimization

VIP Think Tank participation: Uncover key executive strategies for growing your aftermarket business - Invitation only

Content-focused private breakfast briefings with your peers

And more!

pecial A Very S The Thanks To Summer Interlog visory d 2010 A Board!

Judging will be completed by the Interlog Summer 2010 Advisory Board. • Sean McNamara, VP Operations Support, Nikon Precision • Rick Cameron, VP and General Manager, Customer Support Services, Glass House Technologies • Timothy Saur Ph.D., VP/COO, Durst Phototechnik, AG North America • John Benardino, Senior Director of Post-Sales Operations, Hewlett-Packard • James Verner, Director of Planning and Procurement, Apple Inc. Nominate Your Colleagues: To submit nominations please visit www.interlogsummer.com or contact Sara Mueller at 239-4316328 or sara.mueller@wbresearch.com. We’ll help you through the process. Nomination Deadline: Nominations must be submitted by Friday, May 7, 2010. The winners of the Interlog Summer 2010 Service Supply Chain Awards will be announced during the Awards Ceremony Luncheon on June 16.

Participate in solution-defining discussion with your senior-level peers in multiple interactive formats

"Great opportunity to network with those who share the same enthusiasm in understanding the challenges to meet or exceed their customers’ requirements." – Paul Toms, Logistics Manager, Elekta Inc. “Overall a very well run event, with high level engagement from the right level of peers. The key learnings and exchange of ideas makes this a must-attend event.” – Steve Blaz, Former VP Global Service Operations, Juniper Networks

Sponsors:

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SERVICE SUPPLY CHAIN OPTIMIZATION WORKSHOPS MONDAY, JUNE 14, 2010 Responding to your feedback, Interlog has created four workshops addressing your most critical challenges in the aftermarket. And these workshops follow a format that you told us encourages the best learning environment and the most information sharing among your peers. Plus they are open to manufacturers only to ensure solution sharing – not vendor pitching. Workshop Format: (For Workshops A, C and D only. See workshop B below for more details on this exciting unique session!). The two hours will be divided as follows. 15 Minutes: Participant ice-breaker and objective of workshop 20 Minutes: Definition of challenges 30 Minutes: Outlining of solutions

8:15

Workshop Registration & Breakfast

8:45

Chairperson’s Opening Address

40 Minutes: Case study small group discussion 15 Minutes: Key findings and take-aways outlined for all participants

you optimize each piece of your reverse logistics operations, from technology solutions to disposal and recycling. PANEL: Determining The Best Repair Model To Meet Your Current Repair Needs

Steve M. Guthrie Vice President Business Development, Lead Logistics Solutions - NA, Kuehne + Nagel, Inc. 9:00 11:00

te: These Please nops are for o sh ! rk wo urers only manufact

Ken Ueltzen VP Business Development Comtek

Workshop A: Business Process Re-Engineering For Efficiencies And Cost Savings In Reverse Logistics

Bruce Shadmehri Senior Director, Support Operations NetApp

Steve Blaz Strategic Business Consultant – Global Service Operations Steve Blaz & Associates

What you will learn: Examine your current repair operations to uncover inefficiencies and excessive cost • Identify the different repair options available in the current marketplace • Outline the benefits vs. detriments of keeping your repair business inhouse vs outsourcing • Outsource to a 3rd party or to a contract manufacturer – what are the pros and cons of these options? •

What you will learn: • Implement strategic and business planning discipline in your reverse logistics organization • Optimize reverse logistics business processes: Providing business intelligence, process management, and Key Process Indicator (KPI) dashboards • Restructure operations by transforming “context” transactional organizations into “Core” Program Management teams

#1 Enhancing Your Reverse Logistics Supply Chain With A Fully Leveraged IT Solution

How you will benefit: • If you are from a small company: Build the right reverse logistics infrastructure in order to scale • If you are from a large company: Optimize your reverse logistics operations for maximum efficiency • All companies: Reduce reverse logistics operational expense, increase margins, and implement best practices • Do better for your customer, thus increasing long-term customer satisfaction and loyalty About your workshop facilitator: Throughout Steve Blaz’s career of over 25 years of success in worldwide service and support, he implemented new approaches to Service Transformation. During this workshop, Steve will share with you his examples from both Cisco and Juniper, as well as examples from other manufacturing clients. The explosive internet boom years at Cisco made it possible to push the limits of conventional thinking for service. The environment demanded that the capabilities and infrastructure had to scale the business at unprecedented rates. This made for an extraordinary learning environment. After the bust, the tables were turned upside down and it was inherent to learn how to be the most efficient and highly leveraged. During Steve’s tenure at Juniper, he leveraged the best practices to develop a strategic plan, implement the initiatives and successfully make huge improvements in the Service Operations Organization. 11:00 1:00

#2 Establishing Strategic Locations For Your Depot Repair Centers To Reduce Costs In Your Return Distribution Channel Moderator to be determined. Visit www.InterlogSummer.com for updates. #3 To Repair Or Dispose?: Assessing The Most Economical Way To Managed Returned Product Tom Dadmun VP PMO - Program Management Office ADTRAN How you will benefit: Learn the successes and pitfalls in managing reverse logistics operations from five workshop leaders – that’s over 10 different strategies you’ll bring back to your office to improve your reverse logistics processes! • Start conversations and develop contacts with other manufacturers trying to solve the same challenges you are – Two heads are better than one! •

1:00 3:00

Workshop C: The Latin America Service Supply Chain: Operating Better, Faster, And Cheaper John Seheult Senior Director, Strategy & Development DHL Service Logistics – LATAM

Workshop B: Reverse Logistics Operations Optimization This workshop begins with industry experts debating the best methods for managing product repairs in an interactive panel discussion. Make sure to bring your questions for the panelists! Then participate in three different roundtable discussions that will help

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Mike Maris Global Lead and Senior Director, Transportation, Distribution & Logistics Motorola

What you will learn: A two-way logistical challenge: how to create a better process for getting product in and out of Latin America • Minimizing the amount of procedures necessary to effectively operate •

REGISTER TODAY! Phone: 646-200-7530 Fax: 646-200-7535 interlog@wbresearch.com www.InterlogSummer.com


in and out of Latin America Ensuring you have the right paperwork to move product across a border Sharing horror stories: What can you learn from others who have lost hundreds of thousands of dollars in tariff and customs issues?

• •

How you will benefit: • Take part in real-time benchmarking with your manufacturing peers to bring raw data back to your organization • Develop industry guidelines to measure your company against • Bring home a specific, detailed strategy to benchmark your service operations and put in place practices to improve under-performing areas within your firm • Create a solid network of peers to support ongoing benchmarking and best practice identification for the life of your career • Take home specific case study examples of how Fortune 500 companies AND smaller, nimbler companies are determining best practices for service logistics

How you will benefit: • Meet contacts that will help you do business in Latin America more cost-effectively and efficiently • Be in “the know” when it comes to Latin America’s supply chain. You’ll no longer fall victim to unexpected or unwarranted costs • Cut expenses by implementing the cost-saving strategies identified in this workshop to increase your bottom line 3:00 5:00

Workshop D: Benchmarking Service Parts Logistics To Create Improvements And Adapt Best Practices Facilitator to be determined. Visit www.InterlogSummer.com for updates. What you will learn: • Understand the different types of benchmarking used in organizations today and what resources are available to your team • Establish the best procedures to effectively carry out a benchmarking process and weighing these against the costs of benchmarking

Determine how to best benchmark all areas of service logistics Create a plan to best use the benchmarking data you gather to make both quick, immediate and longer-term improvements

5:00

Chairperson’s Closing Remarks Steve M. Guthrie Vice President Business Development, Lead Logistics Solutions - NA, Kuehne + Nagel, Inc.

5:05

Conclusion Of Service Supply Chain Optimization Workshops Day

DAY ONE MAIN CONFERENCE TUESDAY, JUNE 15, 2010 7:30

8:30

Conference Registration & Breakfast In The Solutions Zone

Welcome Remarks

Sara Mueller Executive Director Interlog Summer 8:35

Chairperson’s Opening Address

8:50

Opening Keynote: Transforming HP’s Global Parts Supply Chain Operation Platform Mark Colaluca VP Technical Services Global Parts Supply Chain Hewlett-Packard

9:25

Evolving Service Logistics From “Evil Expense” To “Competitive Advantage” Rusty Walther VP Global Service and Support 3PAR • • • • • •

10:00

You can't be 'Best Of Breed' when you're mixed-breed or in-bred I'd rather switch than fight Cost reduction your customers will embrace Understanding the 'Win-Win Fallacy' The building blocks of the 'Perfect' support ecosystem Why my predecessors failed

Examining The Current Economy And Its Effect On After-Sales Service: One Year Later Timothy Saur Ph.D. VP/COO Durst Phototechnik, AG North America • •

Sponsors:

10:35

has affected after sales service this past year With a loss of predictability in the current economy, how can aftersales service gain more understanding and control? Uncovering how your customers’ needs and product lifecycles are changing in the current economy so you can respond effectively and maintain customer satisfaction Debating if the gap between service quality is still widening in response to the recession; how can you ensure your organization maintains high quality and your current customer base?

Benchmarking Polling Session Interlog Summer’s Benchmarking Committee is crafting key areas for benchmarking among your peers. We will notify you before the conference so you can bring to the event your benchmarking data – what a valuable homework assignment! Then through a quick polling session, we’ll gather your benchmarks and, after the event, analyze and share with you the results of the benchmarking study. Benchmarking areas: • Cost: Revenue • Inventory: Revenue • Fill Rate • On-Time Delivery • Cost Per Order • Cost Per RMA • Inventory Turns • Returns Percentage • Repair Quality Percentage • No Trouble Found Percentage • DOA Rates (From Repair) • Infant Mortality Want to get involved in the Benchmarking Committee? Is there an area missing that would be valuable for your organization to benchmark? Contact Sara Mueller at 239-431-6328 or sara.mueller@wbresearch.com

Reviewing the current status of US GDP vs. 2009’s status Comparing the economic indicators in 2010 with 2009 and how that

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DAY ONE MAIN CONFERENCE CONTINUED 10:45

Morning Refreshment & Networking Break

11:20

Invite Only! VIP Think Tank: Key Executive Strategies For Growing Your Aftermarket Business

#1 Uncovering The True Costs Of Operating In Low-Cost Geographies To Determine Where The Best Value Lies Mike Maris Global Lead and Senior Director, Transportation, Distribution & Logistics Motorola

Moderators: Marc Blouin Vice President Operations Technology / Aerospace and Service Logistics Americas DHL

Sean McNamara VP Operations Support Nikon Precision

Mark Hessinger Executive Director, Worldwide Customer Service Gerber Scientific

Clearly defining the value that you are expecting from partners in lowcost countries Comparing the quality you are receiving from low-cost country partners to that received in the U.S. Evaluating the cost model: Are transportation costs offsetting the value of low-labor in other countries Establishing criteria that determines when to move your operations back to the U.S.; putting in place a plan to make this transition most smoothly

#2 Exploring Opportunities In Multi-Vendor Product Support: Determining the Right Strategy for Service Optimization

Rick Cameron VP and General Manager, Customer Support Services Glass House Technologies

Linda McFarland Director, Business Development, Multi-Vendor Services Pitney Bowes

Back by popular demand! This closed-door session, for executive manufacturers only, allows you to address the most-senior level issues impacting your service logistics operations; and perhaps most importantly, create a roadmap for bringing your organization into greater profitability as our industry recovers from the recession. In a media- and vendor-free small group, boardroom setting you will establish: • Ways to raise the profile of your aftermarket service and grow your aftermarket business • Strategies for gaining greater access and more interaction with your customers • Critical key objectives for 2010-2011 and specific plans of active to achieve those objectives

• •

Examining trends in creating service solutions to support multiple product brands Weighing the pros and cons of a multi-vendor services solution Is doing nothing and operating your organization’s business as usual an option Evaluating what training and resources are needed to successfully carry out multi-vendor support How to determine if building your services, buying them or selecting a partnership is the right choice to help increase competitive advantage, enhance customer satisfaction and expand your business

#3 Supply Chain Excellence In A Dynamic Parts Distribution Environment Suranjan Pramanik AVP & Head of Client Relationships, Manufacturing Infosys BPO

To request an invite to the exclusive session for you or your VIP executive, please contact Sara Mueller at 239-431-6328 or sara.mueller@wbresearch.com. Seating is extremely limited, so contact us early!

#4 Measuring The Performance Of Your Suppliers To Improve Supply Chain Visibility And Minimize Risk 11:20

Customize Your Experience! Aftermarket Optimization Interactive Roundtables Choose Two (45 Minutes Each) How it works:

Andre White Director of Divisional Continuous Improvement Doncasters •

Customize your experience at Interlog by choosing the roundtable topic most relevant to your job function and service logistics challenges. Our industry experts will lead you through highly focused discussion with your peers as you share successes and pitfalls on the topic at hand. After 45 minutes you rotate to another table, and begin the constructive debate all over again!

• •

Identifying ways to evaluate your suppliers; obtaining the necessary data Using statistical methods to manage and improve supplier quality Best practices for improving communication and working collaboratively with suppliers

# 5 Maximizing Efficiencies In Reverse Logistics To Increase ROI And Customer Satisfaction

Want to participate in them all? Don’t worry! At the end of the session each moderator will wrap up the most important findings from the discussions with the entire audience – so you don’t have to miss a single efficiency or revenue-generating strategy!

Dan Gardner Vice President of Business Development ATC Logistics & Electronics 12:50

Lunch For All Attendees

Concurrent Tracks – Choose Track A or B

1:50

Track A – Global Service Supply Chain Optimization

Track B – Reverse Logistics Optimization

Chairperson’s Afternoon Address

Chairperson’s Afternoon Address

Paul Malamet Executive VP, Account Services and Business Development Choice Logistics

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REGISTER TODAY! Phone: 646-200-7530 Fax: 646-200-7535 interlog@wbresearch.com www.InterlogSummer.com


DAY ONE MAIN CONFERENCE CONTINUED 2:00

Using Predictive Analytics And Remote Monitoring For Better Service And Parts Planning Ed Bonefont Director WW Support Services Ortho Clinical Diagnostics •

2:35

Uncovering the most effective trends for leading and motivating your team in the current economic environment After layoffs, cutbacks, and budget cuts, how can you build a strong team of leaders within your service supply chain? Where must you focus your efforts? Examining the current state of manufacturing; where are growths expected in your sector? Determining the importance of leadership and innovation at your firm; how can you be sure adequate budget and resources are allocated to these critical functions

PANEL: Overcoming Operational Challenges Across Multiple Regions To Minimize Costs And Maintain Quality Customer Support Paul Goodman Director Global Logistics, Backup Recovery Systems Division Data Domain

• •

Uncovering the problems and root causes for product returns Documenting the volume of product coming back and average failure rates; analyzing the technical support data and return information Combining both sets of data to identify trends that lead to the root cause of product failure and return Fixing the root cause and ensuring customers are aware of the enhancements to gain loyalty and customer satisfaction

PANEL: Driving Cost Out Of Your Service Parts And Reverse Supply Chain Operations Rick Cameron VP and General Manager, Customer Support Services Glass House Technologies

Dane Chopp Senior Manager, Service Deliver Ops Cisco Systems, Inc. •

Ed Romson Senior Director, Global Customer Care Plantronics

Additional panelists to be determined. Visit www.InterlogSummer.com for updates.

Nigel Weston VP, Supply Chain Management Elekta Limited

Integrating A Closed-Loop Customer Problem Identification Process To Reduce Product Returns And Enhance Customer Satisfaction

Providing consistent, measurable services across all regions Describing how consistent, reliable service may not be the same service model in every region Determining how different regions’ cultures and standards will impact your service model

Examining cost initiatives within a variety of manufacturers and vendors; what has worked and what hasn’t? Uncovering both internal and external costs and identifying how they can be minimized Looking at a fixed cost vs. variable cost model to determine greater cost savings Balancing the need for cost-cutting with maintaining customer satisfaction levels to optimize your service parts supply chain

3:15

Afternoon Refreshment Break & Opportunity To Network In The Solutions Zone

3:45

The Green Initiative: Incorporating CSR Into The DNA Of Your Supply Chain

Improving Forecasting And Evaluation Of Warranty Costs To Increase Service Profitability Margins William Eliason Global Warranty Controller Sun Microsystems

Tom Dadmun Change title to VP PMO - Program Management Office ADTRAN •

• •

4:20

Examining the current regulatory state of sustainability and corporate social responsibility to determine if your organization is in line to meet requirements Determining where you can tighten up your supply chain and recycle all waste, from manufacturing through service parts A Framework for Success: Products, Supply Chain, Workplace & Workforce Packaging product and service parts to reduce the amount of non-recyclable fillers Ensuring your suppliers and vendors have a code of ethics around sustainability

Thriving In The Global Marketplace By Strengthening Your Exporting Programs Matt Andersen District Director, Export Assistance Center U.S. Dept. of Commerce/U.S. Commercial Service

• •

Line up your global operations to operate better, faster, and cheaper in the ever changing export environment.

Explaining how profit margin can be lost if true warranty service cost is not known or accurately accounted for Understanding the cost impact of different warranty terms and durations Developing an accurate, predictive method for estimating warranty performance and tracking warranty liability Ensuring that profitability margins and sales won’t be lost to overstated warranty costs

Improve Internal And External Delivery Performance And Sustain A Steady Flow Of Parts By Leveraging A Collaborative Relationship With Service Suppliers Kevin Cada Global Service Parts Supply Chain Manager GE Healthcare

GUEST SPEAKER

Matt Anderson was appointed as Director of the U.S. Department of Commerce's San Diego Export Assistance Center in August of 1997. The mission of the USDOC's network of Commercial Service offices located throughout the U.S. and around the world in our U.S. embassies and consulates is to deliver a comprehensive array of export programs and services for the benefit of U.S. firms, particularly small and medium-sized enterprises.

4:55

• •

Creating an organizational structure in the service supply channel to obtain relationships that go beyond contract negotiations Building a partnership with your service suppliers that leads to improved flow Educating suppliers about differences in service dynamics compared to a production environment to help build stronger relationships Getting a seat at the table with suppliers when production volumes overshadow service requirements

Cocktail Reception After a day packed with learning and brainstorming, it’s time to relax with a cocktail or two! Have a drink with colleagues old and new, build bridges across companies, and develop the professional networks that can help you and your service business in years to come. The key relationships mean the next time you have an issue; you can just pick up the phone to a colleague and hash out a solution. Don’t forget to bring your business cards!

5:55

Conclusion Of Interlog Summer Main Conference Day One

Sponsors:

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DAY TWO MAIN CONFERENCE WEDNESDAY, JUNE 16, 2010 8:00

Breakfast & Networking

10:45

Morning Refreshment & Networking Break

8:30

Chairperson’s Opening Address

11:15

8:45

Integrating Inventory Management And Logistics To Optimize Aftermarket Support (A Kodak Success Story)

Customize Your Experience! Revenue-Enhancing Interactive Roundtables Choose Two (45 Minutes Each)

Mark Brienzi Worldwide Director, Service Parts Supply Chain Eastman Kodak Company •

• •

9:20

Identifying and understanding the data associated with attacking a supply chain that requires lower inventory and higher on-site parts availability Five keys to transform, design and change a service parts supply chain Fundamentals of change management and how best to stay focused on results Attributes to perfect execution while delivering step function improvement

Utilizing A Service Logistics Partner To Support A Growing Global Business

These interactive discussions are a favorite feature of Interlog Summer. They provide time to dive deep into the details of your challenges and create a stronger network of colleagues to support your business objectives. So we’ve carved out more time in the program for you to take part in these highly effective discussions with your peers!

How it works: Again, you will start by choosing one topic that will have the greatest impact on your service supply chain. Our expert moderators will lead you through a 40-minute discussion after which you will get to join one other topic table. After the solution-defining conversations, the moderators will share the tactical, tangible take-aways identified in the group discussions. #1 Examining New Business Opportunities In Customer Support To Create Additional Aftermarket Revenue Streams

Scott Collins VP of Global Network Operations UPS 9:55

Service Supply Chain Management: New Thoughts, New Directions, And New Opportunities

Rick Cameron VP and General Manager, Customer Support Services Glass House Technologies •

GUEST SPEAKER

Steve A. Melnyk, Ph.D. Professor of Operations & Supply Chain Management Michigan State University, Eli Broad Graduate School of Management Interlog Summer is proud to host our guest speaker Steve A. Melnyk, Ph.D. from one of the top supply chain management universities in the nation. Dr. Melnyk forces you to question the way your service supply chain operates, and debates against accepted processes and the mentality of supply chains of today. This is the most forward-looking supply chain management presentation you‘ll see this year,that truly encourages you to become a standout leader in your service organization. Come early and get a good seat! • Comparing supply chains of the past to supply chains of the future • Determining how service innovation will impact tomorrow's supply chain • Redesigning the service supply chain to make the desired outcome inevitable Steven A. Melnyk, CPIM, is the lead author of 13 book focusing on operations and the supply chain. His current research interests include supply chain management/supply chain design/supply redesign, process management and control, metrics/system measurement, transformation management, and Environmentally Responsible Manufacturing (ERM). Dr. Melnyk is an active researcher whose articles have appeared in numerous international and national journals. He also is a member of the editorial advisor board for the Produciotn and Inventory Management Journal, the Journal of Supply Chain Management, and the International Journal of Production Research. In addition to having consulted with over 60 companies, in 1999, Dr. Melnyk was recognized as a Faculty Pioneer by ASPEN Institute for his leading edge work on integrating environmental concerns into business practice. Dr. Melnyk is recognized for his ability to interface with both academic researchers and practitioners. Because of his ability to cross the chasm between theory and practice, Dr. Melnyk has been asked to speak as a keynote speaker at several American, Canadian, and European practitioner conferences.

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Talking to your customers: Investigating when a customer request could become an additional revenue channel? Not taking on every odd request: How do you determine if an additional service is within your core competencies and will actually generate greater revenue flow Identifying the services manufacturers are providing for their customers like green compliance, depot repair, product supplies and more Proving the ROI of these additional services to upper management to gain their support for new revenue stream initiatives

#2 Brainstorming Ways To Maintain Your Customer Base As Competition Increases And Customers’ Desires Change Timothy Saur Ph.D. VP/COO Durst Phototechnik AG North America •

Examining how customers’ wants and needs have changed in the current economic environment Ensuring you can effectively compete with third party service providers Working with marketing, sales and service to come up with creative solutions to keep your current customers on contract

#3 Leadership And Innovation For Service Parts Supply Chain Executives Ed Bonefont Director WW Support Services Ortho Clinical Diagnostics •

Uncovering the most effective trends for leading and motivating your team in the current economic environment After layoffs, cutbacks, and budget cuts, how can you build a strong team of leaders within your service supply chain? Where must you focus your efforts? Examining the current state of manufacturing; where are growths expected in your sector? Determining the importance of leadership and innovation at your firm; how can you be sure adequate budget and resources are allocated to these critical functions

REGISTER TODAY! Phone: 646-200-7530 Fax: 646-200-7535 interlog@wbresearch.com www.InterlogSummer.com


DAY TWO MAIN CONFERENCE CONTINUED #4 Intelligent Device Monitoring And Its Effect On Service Parts Planning

1:50

Mark Hessinger Executive Director, Worldwide Customer Service Gerber Scientific •

12:35

Identifying the benefits of using intelligent device monitoring for predictive modeling and customer service Assembling a cross-functional team to support monitoring implementation, from project management and engineering to IT and service Examining current vendor offerings in device monitoring; how important are functions that allow varying degrees of access to device information? Addressing the issue of cyber-terrorism and ensuring customer buy in

Paul Rades Manager, Global Customer Solutions and Lean Six Sigma GE Healthcare •

2:25

Service Supply Chain Awards Luncheon Let’s celebrate our successes after a hard year and strengthen our community of dedicated logisticians! Nominate your colleagues, and don’t forget to bring your team to support you when you take home your award! For more information, see page 3.

1:35

The Changing Face Of Service: Moving From Product-Centric To Service-Centric Thinking To Drive New Revenue Streams

3:00

Examining how service is currently being embraced in product-centric companies Discussing the need for services-based organizations to get engaged in product development, engineering, parts procurement, and endof-life planning much sooner in the cycles Changing an organization’s management structure, planning, and delivery process from start to finish to drive new revenue streams in service

Service Supply Chain: Strategic Sales Partner

Mark Hessinger Executive Director, Worldwide Customer Service Gerber Scientific

Erik Alberts Senior Manager, Service Operations Customer Assurance Cisco Systems, Inc.

Rick Cameron VP and General Manager, Customer Support Services Glass House Technologies

Marc Blouin Vice President Operations Technology / Aerospace and Service Logistics Americas DHL Find out the most important strategies uncovered from June 15th’s VIP Think Tank and how heads of service parts logistics plan to restructure their business for growth throughout recovery. Get the facts you need to make sure you’re contributing to the bottom line.

Learning how standards, in an exception-based environment, drove speed and productivity Determining how real-time alerts eliminated customer escalations and influenced Net Promoter Score Seeing how visual management of customer orders and supply chain issues influenced behavior and engaged teams

John Callen Director of Service Operations, Planning, and Support Diebold Incorporated

Interlog Summer 2010 VIP Think Tank Summary Panel: Top Take-Aways Key Executive Strategies For Growing Your Aftermarket Business Sean McNamara VP Operations Support Nikon Precision

Using Lean-Six Sigma To Deliver Proactive Service And Provide Innovative Solutions To Your Customers

3:35

Examining current trends within the service supply chains of today’s high tech manufacturing industries Identifying opportunities for a more strategic partnership between the service supply chain and the sales process Uncovering how our industry can meet the needs to satisfy a strategic relationship between sales and service Lessons learned while setting up and running a business development team within the services supply chain operations

Conclusion Of Interlog Summer 2010

“Anyone who is dealing with the issues of worldwide logistics, customer satisfaction or the need for increased efficiencies would find Interlog Summer both highly educational and thought provoking. Add to that the contacts and networking pieces and the three-day event becomes a must attend.” – Hank Coleman, CEO, Open Labs “Interlog Summer brought a lot of value. It was well done, well planned, a good meeting.” - John L. Simmons, Director of Service Spares, APC

Here are the top 5 reasons why Interlog Summer 2010 is the leading forum to invest your marketing and business development dollars: 1. Full exposure to over 200 qualified conference attendees comprised of senior level executives responsible for their company’s strategy: you gain direct access to the senior decision makers leading the way in service and support. 2. Extensive networking opportunities, allowing for face to face customer contact and one to one meetings. 3. Tailor-made sponsorship packages enable you to competitively position your company the way you want. 4. Opportunity to promote your brand and align it with the other industry leaders participating in the conference. 5. Increased flow of traffic through the solutions zone during breakfast, coffee breaks and receptions. Sponsorship and exhibiting opportunities are extremely limited! Contact Scott Rossen at 646-200-7526 or scott.rossen@wbresearch.com immediately.

Sponsors:

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ABOUT OUR SPONSORS ATC Logistics & Electronics (ATCLE), is a premier provider of third-party logistics (3PL) and supply chain services. ATCLE specializes in forward logistics, reverse logistics, asset recovery, test & repair, kitting & packaging, transportation management and value-added services for high velocity, high-tech devices, in addition to other equipment and components. The company also operates a Foreign Trade Zone (FTZ) at its facility in Fort Worth, Texas. Industry focus includes wireless, broadband, electronics, medical, industrial and automotive. ATCLE’s knowledge, expertise, IT capabilities and 99.5 percent service and quality levels enable its customers to streamline supply chain efficiency and enhance growth and profit. With a customer roster including AT&T, GM, LG, Pantech and TomTom, ATCLE raises the standard for quality, service and performance. For more visit: www.atcle.com. Choice Logistics provides outsourced service parts logistics services to meet the unique challenges of mission-critical, global service organizations. More than 400 strategic stocking locations (SSLs) around the world provide 24/7 same-day solutions and strategic inventory management. Choice’s customized solutions help leading companies and provide them with a competitive advantage in today’s complex high tech marketplade. Avaya, Cisco, Dell, EMC, Fujitsu, Hitachi Data Systems and others trust Choice as their preferred global provider of outsourced logistics. To learn more about Choice Logistics, visit www.choicelogistics.com; call (800) 593-2108, or e-mail info@choicelogistics.com. Comtek Computer Systems is one of the world’s leading 3rd party technical and supply chain solutions provider, and has been in business since 1989. Our core competency and expertise is in providing high-quality, fast, and cost-effective technical and supply chain solutions for our OEM customers’ mid-range and highend equipment. The majority of our services involve the support of very complex systems-level products and sub-assemblies like PCBs (Printed Circuit Boards. However, we also support power supplies, mechanical and optical/mechanical products. Comtek is well-positioned and committed to being a leader in the high complexity and high value arena. We value customer satisfaction, impeccable quality, competitive pricing, continuous improvement, and helping you achieve your corporate objectives! Founded in 1980, DEX® provides optimal solutions for the Technology Supply Chain including logistics, repair, returns management software solutions, procurement and asset recovery services. Our core strengths and expertise address all aspects of supply chain management; Supply Chain Services, Software Solutions, Parts Procurement, and Professional Services. DEX was built on the principal of delivering the lowest total cost solutions to our clients by leveraging our expertise in engineering, software, systems, consulting, and operations. All of our facilities are ISO certified, have rigorous standards and are focused on continuous improvement. DEX operates in many high-tech industries including consumer electronics, computers, medical technology, homeland security and renewable energy. With a global presence including a number of facilities in the United States, Europe and Asia, DEX counts dozens of Fortune 500 companies as clients. Learn more, visit www.dex.com. DHL is the global market leader of the international express and logistics industry, specializing in providing innovative and customized solutions from a single source. DHL offers expertise in express, air and ocean freight, overland transport, and contract logistic solutions as well as international mail services, combined with worldwide coverage and an in-depth understanding of local markets. DHL’s international network links more than 225 countries and territories worldwide with over 300,000 employees dedicated to providing fast and reliable services that exceed customers’ expectations. Since 1996, DHL has been building a global network dedicated to the logistics aftermarket. Today, DHL provides its Service Logistics solutions globally to over 200 customers in 100 countries in diverse industries such as high tech, telecommunication, healthcare, engineering & manufacturing or aviation. DHL's global Service Logistics infrastructure comprises a network of more than 1,000 warehouses, multimodal transportation, 3 regional logistics customer service centers and a global information system. ExpressPoint enables large field service organizations to grow service revenue by expanding the diversity of products they can service profitably. ExpressPoint delivers multivendor service parts through a superior reverse logistics supply-chain and ISO certified technology repair centers. Exceptional service part quality delivered at a 98%+ fill rate on 1.6 million service part shipments annually to 87 countries worldwide improves field workforce utilization and efficiency. To learn more visit www.expresspoint.com. FedEx Corp. (NYSE: FDX) provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce and business services. With annual revenues of $33 billion, the company offers integrated business applications through operating companies competing collectively and managed collaboratively, under the respected FedEx brand. Consistently ranked among the world's most admired and trusted employers, FedEx inspires its more than 275,000 team members to remain "absolutely, positively" focused on safety, the highest ethical and professional standards and the needs of their customers and communities. For more information, visit www.fedex.com. Flash Global Logistics is a global logistics company focused on mission critical supply chain solutions for high tech manufacturers and service organizations. Flash provides mission critical inventory management and engineers supply chain solutions for clients worldwide. Headquartered in the U.S., Flash is incorporated in Germany and Brazil, and is legal IOR in Brazil. Flash excels in providing solutions for operations in Brazil, Russia and the area of Reverse Logistics, with speed, accuracy, systems integration and regional expertise. Flash’s global capabilities and infrastructure span approximately 700 FSL’s, 12 multi-client DC’s, command centers and regional offices. Services include rapid setup and deployment for the global movement, management and tracking of critical parts and products, extensive network modeling and analysis, IOR/EOR in approximately 85 countries, Global Trade Management including Denied Party Checks, EECN License Controls, Commercial Invoice Preparation, AES Filing, VAT deferment management and bonded warranty warehouses. Flash client industries include high tech healthcare, computer data storage and networking, communications & semiconductor. With asset light network modeling for flexibility and client cost efficiency, Flash engineers solutions that map service applications directly to clients’ requirements. Visit www.flashlogistics.com: Engineering Proven Solutions, focused on your cost.

Flextronics Global Services is a strategic business unit of Flextronics and one of the most respected global providers of aftermarket supply chain services. Its comprehensive suite of services are fully optimized to the specific requirements of our customers operating within the computing, consumer digital, infrastructure, industrial, mobile and medical markets. Flextronics Global Services has an expansive global infrastructure that consists of more than 20 sites strategically located across 16 countries. Infosys BPO Ltd. (www.infosys.com/bpo), the Business Process Outsourcing subsidiary of Infosys Technologies, was set up in April 2002. Today, it is ranked among the leading BPO companies in India by NASSCOM, Dataquest, the International Association of Outsourcing Professionals, Red Herring, FAO Today, NelsonHall, and others. Infosys BPO focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process reengineering. Infosys BPO operates in India, the Czech Republic, China, the Philippines, Poland, Thailand, Mexico, USA and Brazil and employs 17,457 people. It closed FY 2008-09 with revenues of $316.2 million. Infosys BPO’s sales and fulfillment practice supports the entire Order to Cash cycle and addresses outsourcing services within the manufacturing value chain across Customer Operations (Quoting, Catalog Management, Account management, Sales & Product Support), Order & Revenue Operations (Order Operations, Discount Validations, Holds Resolution, Credit Management, Billing & Invoice Management, Collections & Cash Applications) and Fulfillment Operations (Expedites & Substitutions, Supply Chain Coordination, Demand Planning, Vendor Planning & Reverse Logistics). Jabil is a world class EMS services provider, recently organized into a three division structure focused on Consumer, Enterprise and After-Market Services. This $11.6 billion dollar strong company is listed on the New York Stock Exchange (NYSE) as JBL. Jabil’s After-Market Services division’s core business is providing high quality, fast-turn aftermarket services for the communications, computer, medical and electronics industries. For over 27 years, Jabil has served the world’s top OEMs with repair support and logistics services. Jabil has dedicated services facilities located in North America, Europe, and Asia, with 12,000 people dedicated to providing screening, testing and repair services. Our business strategy is to develop long-term mutually beneficial partnerships with our customers. Kuehne + Nagel's aftermarket logistics capabilities include its leading KN Critical Service Logistics (CSL) solutions, which can handle the most complicated service-parts requirements. Our global Regional Stocking Locations (RSLs) network supports expedited orders, remote installations, field engineers, 24/7 call center, and reverse logistics operations. Our CSL professionals, processes, and technology combine to optimize your forward-positioned inventory, while providing real-time visibility to your product and ensuring that you are successful in servicing your clients. Kuehne + Nagel’s proven service solutions help: Enhance customer service and increase sales – We will meet or exceed your service requirements, including one-hour delivery of critical items. Improve material velocity – Our flexible logistics network is configured to reduce handling and increase the availability of your finished goods and repair inventory. Increase field productivity – Your field organization will spend more time with customers, less time managing parts. With more than 55,000 employees at 900 locations in over 100 countries, Kuehne + Nagel provides tailored logistics solutions to some of the world’s most respected companies. We work to turn our customers' logistics into a competitive advantage. For more information call us at 1-888-749-8726 or visit us at www.kuehnenagel.com

New Breed is a privately-held, third party logistics provider, offering value-added and information technology-driven supply chain solutions for aftermarket & service parts management & delivery, warehousing & distribution, manufacturing support, returns management, refurbishment & repair, materials management, transportation management, and supply chain consulting. New Breed’s reputation for excellence in implementing and operating large, comprehensive programs that transform its clients’ businesses has earned New Breed a host of industry-leading clients that include: Avaya Samsung Boeing Siemens Medical Solutions Dematic Sony Electronics Hallmark United Technologies LG Electronics U.S. Marine Corps Logitech U.S. Postal Service Motorola Verizon Wireless Proctor & Gamble Weight Watchers •

Providing clients with systematic, web-based, actionable information and technology-focused solutions is the cornerstone of New Breed’s industry leadership. The company combines methodical analysis of material flows with the intelligent application of systems to reduce and automate process steps – across its clients’ supply chains and within New Breed’s distribution centers. New Breed’s infrastructure consists of more than 50 distribution center operations across millions of square feet of ISO 9001:2008 quality certified operations; with more than 7,000 employees including 500 logistics, IT, and engineering professionals; and information technology applications that are unprecedented in the logistics industry. UPS is the world's largest package delivery company and a global leader in supply chain services. Its business unit, UPS Supply Chain Solutions, offers transportation and freight, service logistics and distribution, and international trade services. Our service logistics business provides our customers end-to-end global solutions with a global I.T. system and a comprehensive network of global facilities and capabilities to ensure your customers have as little equipment downtime as possible. Our service parts solutions - ranging from critical parts fulfillment to network and parts planning, plus return and repair -demonstrate proven experience in a variety of industries, including high-tech, aerospace, healthcare, automotive and industrial manufacturing. UPS Supply Chain Solutions contact information: Address: 12380 Morris Road, Alpharetta, GA 30005, Dial toll-free 1.800.742.5727, visit ups online: ups-scs.com or email: info@ups-scs.com.

ABOUT OUR MEDIA PARTNERS GoingToMeet.com is your preferred website for it is an efficient guide to the most relevant, recent global events. It links you to the event's website, thus letting you know how you may participate (e.g. speaker, presentor, exhibitor). And a contact us menu allowing you to communicate with event organizer or GTM.

Inbound Logistics’ mission is to provide today’s business logistics managers the information and expertise they need to speed cycle times, reduce inventories and get closer to their markets and customers. By pairing old and new media, Inbound Logistics’ editorial delivers the most up-todate supply chain information to help readers discover and create wealth for their companies. Effectively managing Inbound logistics enables today’s transportation and business logistics managers to work collaboratively to reduce inventory, produce and distribute more efficiently, increase quality serve customers faster and speed the cash-to cash cycle.

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REGISTER TODAY! Phone: 646-200-7530 Fax: 646-200-7535 interlog@wbresearch.com www.InterlogSummer.com


Integrated Solutions shows organizations how to capture, generate, and retrieve data at all points of work and service. We educate IT decision makers about wireless and mobility technologies that drive performance - and revenue - by eliminating boundaries of times, distance, and scale. Integrated Solutions covers the wireless infrastructure and enabling hardware and applications that allows end users to benefit from true mobility.

The Supply Chain Council, a global non-profit association, is the developer and continuous innovator of the Supply Chain Operations Reference (SCOR®) Model. SCOR® is the industry-leading process reference model used by hundreds of companies to make rapid and dramatic improvements in supply-chain performance. Information about the Supply Chain Council is available at www.supply-chain.org

For over 175 years, The Journal of Commerce has been the most trusted source of intelligence for international logistics executives to help them plan their global supply chain and better manage their day-to-day transportation of goods and commodities in the United States and internationally. This information is delivered through new, analysis, case studies, and perspective pieces back by PIERS Global Intelligence Solutions data.

The Mission of SIA is to create a forum where service partnerships are made and business transactions are completed and to serve as a forum where every member can enhance their business and to take collective action for the betterment of the industry whenever necessary. SIA promotes an open environment of interdependence & co-operation between manufacturers, independent servicers and users by providing value-adding solutions for customers. For information on SIA and the annual Executive Summit held each March at the Mirage go to their website at www.servicenetwork.org or call 619-221-9200.

Logistics Online serves the information needs of engineers, planners, operational and financial managers, business executives, consultants, elected officials, government personnel and others who are involved in the industry. Reflecting the dynamic and interactive character of the Internet, our community site is the most convenient source of technical, operational, product, management and regulatory information available for the industry. Mobile Enterprise is the end-user’s resource for mobility solutions. Through print publications, online resources, e-newsletters, Web seminars, research reports, whitepapers and more, Mobile Enterprise provides our decision-making readers with the information they need to support their mobile operations. Mobile Enterprise addresses the mobility requirements of more than a dozen vertical markets, including government, healthcare, finance, manufacturing, warehousing, transportation and logistics, retail, hospitality, consumer packaged goods, construction, insurance, education, and first responders. The National Association of Service Managers is the oldest, professional nonprofit association of product service executives in the United States. Founded when service techniques were just beginning to be highly recognized as a sales and marketing tool. NASM is an organization dedicated to provide professional leadership and education to the service executive, while developing their managerial expertise in the business and organizations that they represent. TM

RFID Solutions Online is the premier sourcing site for the RFID industry. Use our supplier directory, product showcase, and offline search service to expedite your discovery of new products and services. Our goal is to help buyers, like you, identify and select suppliers.

Supply & Demand Chain Executive is the executive's user manual for successful supply chain transformation, utilizing hard-hitting analysis, viewpoints and unbiased case studies to steer executives and supply management professionals through the complicated, yet critical, world of supply and demand chain enablement to gain competitive advantage. On the Web at www.SDCExec.com. SupplyChainBrain is the world’s most comprehensive supply chain management information resource. In addition to providing complete coverage of all fundamental supply chain principles, SupplyChainBrain identifies emerging trends, strategies and best practices, forwardthinking ideas, cutting-edge solutions and the latest innovations - and continues to write and report on these as they evolve and mature. SupplyChainBrain is for the high-level executive concerned with managing risk, aligning the supply chain with corporate planning, achieving competitive advantage, balancing customer demands with the need to control cost, and improving the bottom line. The industry’s most experienced staff and many well respected content partners offer executive decision-makers a synthesis of many minds, singularly focused and delivered in the medium they choose. www.supplychainbrain.com Supply Chain Market is the premier sourcing site for the supply chain industry. Use our supplier directory, product showcase, and offline search service to expedite your discovery of new products and services. Our goal is to help buyers, like you, identify and select suppliers. Warranty Week is an online newsletter aimed at warranty management professionals across all industries. Free subscriptions include a weekly emailed newsletter and a Web site (warrantyweek.com) containing news and analysis of interest to people engaged in the management of product warranties and the sale of extended warranties.

New Lower Pricing!

REGISTRATION INFORMATION Qualified Manufacturer Pricing (OEM's)

$200 Discount Register and pay in full by 4/15/10

All Three Days (June 14-16)

$1,899.00

$1,999.00

$2,099.00

Two Day Main Conference Days (June 15-16)

$1,399.00

$1,499.00

$1,599.00

$100 Discount Standard Price Register and pay Register and pay in full by 5/14/10 in full after 5/14/10

Others Pricing

Standard Price

Two Day Main Conference Days (June 15-16) Audio Presentations

$2,599.00 Standard Price

VIP Package - Conference +CD Rom *Please note a qualified manufacturer is NOT: Any service provider to manufacturing organizations - Including, but not limited to software vendors, technology vendors, solution providers, third party logistics providers, repair services, warranty managers, consultants or companies with primary revenues resulting from these other areas. Worldwide Business Research reserves the right to enforce the rate for non-manufacturers. No two discounts or offers may be combined. Team Discounts do not apply to sponsoring or exhibiting companies. Fee includes continental breakfast, lunch, cocktail receptions and conference documentation. Please note that Connecticut residents must add 6% sales tax to their registration fee. To register, you can call 1-888-482-6012 or 646-200-7530 register online at www.interlogsummer.com. *Other includes any service provider to manufacturers - Solution Providers, 3PLs, Consultants, or any third party vendors that partner with or provide services to manufacturers. Worldwide Business Research reserves the right to enforce the rate for non-manufacturers. Payment is due in full at the time of registration. Your registration will not be confirmed until payment is received and may be subject to cancellation.

Group Discounts For group discounts, contact Bill Penney at 866-691-7771 or bpenney@wbresearch.com

Conference Pricing Goups 2-3

$250 Discount $150 Discount $50 Discount Register and pay Register and pay Register and pay in full by 4/15/10 in full by 5/14/10 in full after 5/14/10

CD Rom Only

*Presentations available are at the approval of conference speakers. Allow 3-4 weeks after event date for shipping. Cancellation Policy: You may substitute delegates at any time by providing reasonable advance notice to WBR. Any cancellations received in writing not less than eight (8) days prior to the conference, you will receive a 90% credit to be used at another WBR conference which must occur within one year from the date of issuance of such credit. An administration fee of 10% of the contract fee will be retained by WBR for all permitted cancellations. No credit will be issued for any cancellations occurring within seven (7) days (inclusive) of the conference. Visit www.InterlogSummer.com to view the full cancellation policy.

$1,849.00

$1,949.00

$2,049.00

Venue and Hotel Information

Two Day Main Conference Days (June 15-16)

$1,349.00

$1,449.00

$1,549.00

Omni San Diego Hotel 675 L Street, San Diego, CA 92101 (619) 231-6664 • www.omnisandiegohotel.com

$300 Discount $200 Discount $100 Discount Register and pay Register and pay Register and pay in full by 4/15/10 in full by 5/14/10 in full after 5/14/10

All Three Days (June 14-16)

$1,799.00

$1,899.00

$1,999.00

Two Day Main Conference Days (June 15-16)

$1,299.00

$1,399.00

$1,499.00

Group discounts must be booked and paid for at the same time.

For every registration received for Interlog Summer, WBR will donate a portion of the registration fee to Smile Train. For more information about WBR’s involvement with Smile Train, please visit www.InterlogSummer.com.

Sponsors:

$580.00

Can’t make it to Interlog Summer or worried that there is too much information to digest in a few short days at the event? No need to worry. You can purchase select audio presentations to share with your entire team. Register for the event today and get your VIP package for an extra $250! That’s a savings of over 40% for the CD ROM!

All Three Days (June 14-16)

Conference Pricing Goups 4+

250 extra!

Interlog Summer has procured a special conference rate of $249.00 per night (plus tax). To book your reservations, call the Omni San Diego at (619) 231-6664 and identify yourself as an Interlog Summer attendee. Rooms are limited and are on a first come, first served basis, so make your reservations as soon as possible. After the cut-off date of May 20, 2010 rooms may still be available, so inquire with the hotel if you have missed the cut off date. With miles of sandy beaches and an average 70-degree year-round temperature, it’s no wonder San Diego is a premier travel destination. The four-star Omni San Diego Hotel is one more reason to visit this fabulous seaside city. Nestled in the heart of the historic Gaslamp Quarter across from the Convention Center, the Omni San Diego Hotel puts you close to the city's top sites and attractions.

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June 14-16, 2010 The Omni Hotel San Diego, CA

Attention Mailroom: If undeliverable to addressee, this time sensitive information should be forwarded to the VP Service Parts Logistics or VP Reverse Logistics 10866.004/NM

1-888-482-6012 or 1-646-200-7530

CALL

WBR 535 Fifth Avenue, 8th Floor New York, NY 10017

The Interlog Community Helps You Learn All Year Round: Yes, I want to attend Interlog Summer, I am a: ❑ Qualified Manufacturer ❑ Other

Visit www.InterlogSummer.com to access:

Please sign me up for:

✔ Speaker videos from Interlog Summer 2009

✔ A sample of the 2009 Interlog Summer Presentations

❑ Main Conference Days + Service Supply Chain Optimization Workshops (June 14-16, 2010)

✔ User polls

✔ And much more!

❑ Main Conference Days (June 15-16, 2010) ❑ CD Rom Only ❑ VIP Upgrade: Select any package and for an additional $250 gain access to select

And Join Our Community On: audio presentations from this event.*

*Presentations available are at the approval of conference speakers. Allow 3-4 weeks after event date for shipping. Your priority booking code is:

When registering please provide the code above.

Three Easy Ways To Register

ONLINE www.InterlogSummer.com

EMAIL interlog@wbresearch.com

The premier service parts supply chain and reverse logistics conference

See page 11 for discounts.

Newly lowered 2010 pricing

June 14-16, 2010 • The Omni Hotel, San Diego, CA

Identify revenue-generating opportunities in the aftermarket at the VIP Think Tank – Invitation-only, closed-door environment for executive-level manufacturers only

Gain TANGIBLE, TACTICAL take-aways from 51+ speakers as they follow the 5-Step Presentation Format – guaranteeing value!

Benchmark against your peers on the following topics through real time audience polling (June 15): • Inventory Turns • Fill Rate, • On Time Delivery Repair Quality Percentage And more!

Run your global service parts logistics operation better, faster, and cheaper – particularly in Latin America, Russia, India, and China.

DOUBLE Your Profitability In Your After-Sales Repair And Service Parts Operations

Choose from 11 Roundtable Discussions: • Customize your experience by diving into the topics most critical to the profitability of your service supply chain • Take a more active learning approach by debating and dissecting solutions with your peers in this interactive format

At Interlog Summer You Will:

Learn from and recognize the forwardthinking industry innovators at the Service Supply Chain Awards Luncheon

Guest Speaker: Steve A. Melnyk, Ph.D. Professor of Operations & Supply Chain Management Michigan State University, Eli Broad Graduate School of Management

Mark Brienzi Worldwide Director, Service Parts Supply Chain, Eastman Kodak Company

Ed Bonefont Director WW Support Services Ortho Clinical Diagnostics

75% New Logistician Speakers Including: Mark Colaluca VP Technical Services Global Parts Supply Chain Hewlett-Packard Tom Dadmun VP PMO Program Management Office ADTRAN William Eliason Global Warranty Controller Sun Microsystems

Register Today p. 646-200-7530 f. 646-200-7535 interlog@wbresearch.com www.InterlogSummer.com SPONSORED BY:

Interested in sponsoring or exhibiting at Interlog Summer? Opportunities are extremely limited so contact Scott Rossen 646-200-7526 or scott.rossen@wbresearch.com immediately.


Organized by:

Can’t make it to: or afraid there is too much information to digest in just a few days?

Get Access to hours of valuable sessions and take-ways anytime, anywhere... Now you can view this outstanding conference content on your PC or laptop with a CD-ROM that puts you front and center at these informative sessions. You'll hear our expert speakers as they take you through the PowerPoint slides that illustrated their talks.

This Session Content is available for a fraction of the registration price. You can view and listen to the content when you want, where you want and as many times as you want. And if you attend Interlog Summer 2010, this Conference CD-ROM set is only $250! (That’s a $580 value!)

This user friendly format allows you to: •

• •

Gain valuable insight from your peers and competitors in various Fortune 500 Industries without leaving the office. Share with your colleagues at work. Stay up to date with the latest strategies, tactics and trends in your industry.

Now you can share what you learnt at Interlog Summer 2010, with your colleagues. Don’t leave them in the dark. Purchase the CD ROM today!

VIP Package: $250 (Select any package to attend the event and for an additional $250 get the conference CD ROM*)

CD ROM ONLY: $580 * *Presentations available are at the approval of conference speakers. Not all presentations will be published. Allow 3-4 weeks after event date for shipping.


Interlog Summer 2010 Reverse Logistics Conference