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Mar ch31 ,201 9andwe’ l l


Faces of the Brand – Lori Keppler

Take a Shot at Winning the Cover

She’s a teacher, mother, grandmother, wife, friend, clown, mentor, servant, face painter, balloon artist, fear-fighter, and true renaissance woman. For Lori Keppler, Alpine’s customer service manager, she will move mountains to connect people to their communities.

Enter Alpine’s Directory Photo Contest today! Alpine Communications is looking for unique photos that represent the communities we serve, so we can put them on the cover of our 2019-2020 Northeast Iowa Regional Telephone Directory. Thousands of copies are distributed around Northeast Iowa, Southern Minnesota, and Southwest Wisconsin during the year.

As the customer service manager and advocate, Lori is tenacious about getting it right. Her desire to care for customers is what ignites the most passion for her work. “I enjoy how it all comes together: from the beginning when a customer calls in, all the way through the installation, and then the follow up with the customer making sure they are connecting the way they want to.”

Alpine’s Directory Photo Directory Contest is open to amateur photographers at all levels of experience. Our goal is to highlight the natural beauty and scenic settings that surround us while promoting the art of local photography. The winning photographer will receive a $50.00 Alpine Communications gift certificate. All entries will be featured on Alpine’s website and social media pages.

Building on her desire for a superior customer experience, Lori is known around the office for ensuring accuracy in billing for customers and trouble resolution. When asked about her greatest work accomplishments, she humbly added that she is proudest of the achievements she has made as a team. Lori lead her customer service team through two billing conversions, two email system upgrades, and six fiber-to-the home projects. When Lori joined the Alpine team 15 years ago, more customers were using dial-up internet than DSL (averaging download speeds of 384 kbps). Lori commented the biggest technology advancement she has experienced during her tenure is the way people use broadband and technology. “We now have social media, streaming video services, a myriad of devices, and everything has become so instantaneous. The use of broadband is huge,” recalled Lori. Lori connects with her customers and co-workers in different ways. It’s usually through the topic of family that she best connects with people. “Family is important to everyone. Whether it’s talking to my co-workers about their parents, kids, or their dogs and cats, family is an important part to everyone’s lives. It’s no different for our Alpine team, we are all family here. If something happens to your regular family, we are here to support each other.” “Hands-down, my favorite way to connect with our customers is at our annual customer appreciation dinner. I love to greet everyone that comes in. Even though I may not know each person by sight, sometimes I hear their

voice and recognize who they are from speaking with them on the phone. I enjoy connecting with our customers when we host workshops and at the Clayton County Fair, too.” A peek into Lori’s home office would show her quirky side, vivacious personality, and hodgepodge of interests. One part of her office is clown costumes, wigs, face paint, and balloons. Another section of her office is designated to Keppler Custom Hire, the land improvement and farming operation she owns with her husband. Intermixed is her church work for the Emmaus Pastorate. Lastly, sprinkled about are toys for her three treasured grandchildren: Ace, Layla, and Ivan. (964-2535) Lori and her husband of 29 years, Paul, have three grown children: Catherine, Michelle, and Steven. She loves this stage in her life. “Being an empty nester is a great place to be. I thought when the kids were grown and moved out that I would have a lot of time on my hands. I find myself busier than ever, just refocused in different areas. I have my family and then I have my church family.”

IN THE LOOP ü Three words that describe Lori: Creative, loyal, spiritual. ü Three words that never describe Lori: Spoiled, high-maintenance, dull. ü What makes Lori laugh: Her grandkids. Some of the things they say and do, you can’t make that stuff up!

H a n d s - d ow n , m y f a vo r i t e w a y t o c o n n e c t w i t h o u r c u s t o m e r s i s a t o u r a n n u a l c u s t o m e r a p p r e c i a t i o n d i n n e r. I l ove t o g r e e t eve r yo n e t h a t c o m e s i n .” - Lori

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PHOTO CONTEST RULES & ELIGIBILITY REQUIREMENTS: • Entries are open to Alpine Communications customers of all ages. • Photos must have been shot within Alpine Communications’ serving areas of Elkader, Elgin, Guttenberg, Garnavillo, Garber, Marquette, McGregor, and the surrounding rural areas. • Photos must have been shot within the past three years. • Digital photos must be high-resolution, at least 300 dpi, and formatted as a .jpg, .pdf, .bmp, .eps, .tif, or .gif. Scanned or hard copy photo entries will not be accepted. • Relatives of Alpine Communications employees are not eligible to enter. HOW TO ENTER: • Submit digital photos by the entry deadline of February 22, 2019. • Upload your photos using the form at www.alpinecom.net. • Include name, address, telephone, description of photo, and where the photo was taken. • Limit two entries per household.

Don’t forget to look for your phone number to win!

Continued from page 1

Alpine’s Important Role in Economic Development themselves by working remotely, but also supporting businesses who want to make Iowa their homebase. We’ve seen several business relocating to our community with the reassurance that broadband will help them conduct business with a stellar and reliable connection. We see their success tied to broadband. (873-2044) With the installation of broadband, we’ve seen the trickle effect of it in economic development. In the last 10 years, more and more hospitals and healthcare organizations are employing remote workers for things like working on medical transcripts or augmenting their emergency room support. We’ve seen examples of many individuals in our community jump on those opportunities because they had the reliability of broadband.

Broadband has also helped the Alpine Communications team firsthand. A few years ago, we were struggling to find individuals with the technical experience we needed to fill multiple roles. However, it was very important to us to hire locally. By using broadband, we were able to partner with a college in northern Wisconsin to teach these skills to interested workers. Since then, we’ve had several technicians train or increase their skill set through this program. The initiative allowed individuals in the community to grow their skill sets as a broadband technician, and allowed Alpine to hire within our community. In addition to broadband, Alpine Communications has invested millions into fiber optics. We see this as our biggest role in economic development. We’re ensuring our communities are prepared for big data trends and keeping the community as economical as possible.


Faces of the Brand – Lori Keppler

Take a Shot at Winning the Cover

She’s a teacher, mother, grandmother, wife, friend, clown, mentor, servant, face painter, balloon artist, fear-fighter, and true renaissance woman. For Lori Keppler, Alpine’s customer service manager, she will move mountains to connect people to their communities.

Enter Alpine’s Directory Photo Contest today! Alpine Communications is looking for unique photos that represent the communities we serve, so we can put them on the cover of our 2019-2020 Northeast Iowa Regional Telephone Directory. Thousands of copies are distributed around Northeast Iowa, Southern Minnesota, and Southwest Wisconsin during the year.

As the customer service manager and advocate, Lori is tenacious about getting it right. Her desire to care for customers is what ignites the most passion for her work. “I enjoy how it all comes together: from the beginning when a customer calls in, all the way through the installation, and then the follow up with the customer making sure they are connecting the way they want to.”

Alpine’s Directory Photo Directory Contest is open to amateur photographers at all levels of experience. Our goal is to highlight the natural beauty and scenic settings that surround us while promoting the art of local photography. The winning photographer will receive a $50.00 Alpine Communications gift certificate. All entries will be featured on Alpine’s website and social media pages.

Building on her desire for a superior customer experience, Lori is known around the office for ensuring accuracy in billing for customers and trouble resolution. When asked about her greatest work accomplishments, she humbly added that she is proudest of the achievements she has made as a team. Lori lead her customer service team through two billing conversions, two email system upgrades, and six fiber-to-the home projects. When Lori joined the Alpine team 15 years ago, more customers were using dial-up internet than DSL (averaging download speeds of 384 kbps). Lori commented the biggest technology advancement she has experienced during her tenure is the way people use broadband and technology. “We now have social media, streaming video services, a myriad of devices, and everything has become so instantaneous. The use of broadband is huge,” recalled Lori. Lori connects with her customers and co-workers in different ways. It’s usually through the topic of family that she best connects with people. “Family is important to everyone. Whether it’s talking to my co-workers about their parents, kids, or their dogs and cats, family is an important part to everyone’s lives. It’s no different for our Alpine team, we are all family here. If something happens to your regular family, we are here to support each other.” “Hands-down, my favorite way to connect with our customers is at our annual customer appreciation dinner. I love to greet everyone that comes in. Even though I may not know each person by sight, sometimes I hear their

voice and recognize who they are from speaking with them on the phone. I enjoy connecting with our customers when we host workshops and at the Clayton County Fair, too.” A peek into Lori’s home office would show her quirky side, vivacious personality, and hodgepodge of interests. One part of her office is clown costumes, wigs, face paint, and balloons. Another section of her office is designated to Keppler Custom Hire, the land improvement and farming operation she owns with her husband. Intermixed is her church work for the Emmaus Pastorate. Lastly, sprinkled about are toys for her three treasured grandchildren: Ace, Layla, and Ivan. (964-2535) Lori and her husband of 29 years, Paul, have three grown children: Catherine, Michelle, and Steven. She loves this stage in her life. “Being an empty nester is a great place to be. I thought when the kids were grown and moved out that I would have a lot of time on my hands. I find myself busier than ever, just refocused in different areas. I have my family and then I have my church family.”

IN THE LOOP ü Three words that describe Lori: Creative, loyal, spiritual. ü Three words that never describe Lori: Spoiled, high-maintenance, dull. ü What makes Lori laugh: Her grandkids. Some of the things they say and do, you can’t make that stuff up!

H a n d s - d ow n , m y f a vo r i t e w a y t o c o n n e c t w i t h o u r c u s t o m e r s i s a t o u r a n n u a l c u s t o m e r a p p r e c i a t i o n d i n n e r. I l ove t o g r e e t eve r yo n e t h a t c o m e s i n .” - Lori

2

PHOTO CONTEST RULES & ELIGIBILITY REQUIREMENTS: • Entries are open to Alpine Communications customers of all ages. • Photos must have been shot within Alpine Communications’ serving areas of Elkader, Elgin, Guttenberg, Garnavillo, Garber, Marquette, McGregor, and the surrounding rural areas. • Photos must have been shot within the past three years. • Digital photos must be high-resolution, at least 300 dpi, and formatted as a .jpg, .pdf, .bmp, .eps, .tif, or .gif. Scanned or hard copy photo entries will not be accepted. • Relatives of Alpine Communications employees are not eligible to enter. HOW TO ENTER: • Submit digital photos by the entry deadline of February 22, 2019. • Upload your photos using the form at www.alpinecom.net. • Include name, address, telephone, description of photo, and where the photo was taken. • Limit two entries per household.

Don’t forget to look for your phone number to win!

Continued from page 1

Alpine’s Important Role in Economic Development themselves by working remotely, but also supporting businesses who want to make Iowa their homebase. We’ve seen several business relocating to our community with the reassurance that broadband will help them conduct business with a stellar and reliable connection. We see their success tied to broadband. (873-2044) With the installation of broadband, we’ve seen the trickle effect of it in economic development. In the last 10 years, more and more hospitals and healthcare organizations are employing remote workers for things like working on medical transcripts or augmenting their emergency room support. We’ve seen examples of many individuals in our community jump on those opportunities because they had the reliability of broadband.

Broadband has also helped the Alpine Communications team firsthand. A few years ago, we were struggling to find individuals with the technical experience we needed to fill multiple roles. However, it was very important to us to hire locally. By using broadband, we were able to partner with a college in northern Wisconsin to teach these skills to interested workers. Since then, we’ve had several technicians train or increase their skill set through this program. The initiative allowed individuals in the community to grow their skill sets as a broadband technician, and allowed Alpine to hire within our community. In addition to broadband, Alpine Communications has invested millions into fiber optics. We see this as our biggest role in economic development. We’re ensuring our communities are prepared for big data trends and keeping the community as economical as possible.


Central Goes Live Warrior Sports WE SHOOT, EVERYONE SCORES!

Have you ever stepped away from a game to grab a bag of popcorn, only to hear cheering and find out that you missed the best play of the game? A local school district’s leadership team made a fast-break to prevent this frustrating occurrence from happening at their new concession stand.

Why Our Standards Make Us Different Is different better? It depends on who you ask. If you direct that question to someone at Alpine Communications, you’ll likely receive a resounding, “yes!” When it comes to serving our customers, we work to serve you in a different way than you would expect. We believe being different is better. Here’s why. We believe connected communities become thriving communities. This statement is the heart and soul of our company. This belief is manifested through each interaction with our employees. As a customer, you can expect a different experience because we, as employees, practice living out these standards. Every. Single. Day. HERE ARE WHAT OUR FIVE STANDARDS MEAN TO US, AND ULTIMATELY YOU: 1. Their time is more important than ours. So, what does it mean when we say, their time is more important than ours? For us, it means showing up on time for appointments. Not in a four or eight-hour window, but if you schedule an appointment with us at 9:00, we will be there. This is one way we are different from other service providers. (252-1344) 2. Own the answer. You may ask, how does Alpine own the answer? One way we live out this standard is through developing solutions to complex technology needs. For example, a large local employer needed broadband connectivity throughout its campus, and they needed high-speed data where none existed. We rose to the challenge and constructed a fiberoptic network to their property in rural Clayton County. They are now receiving 1 Gigabit of internet speed and are prepared for future growth. 3. Invest in our future. Expanding Alpine’s 100% fiberoptic Fusion Network throughout our service area is an example of how we invest in our future. But it goes beyond constructing the most state-of-the-art communications network in the area. We believe that when we stay local, shop local, employ local, and sponsor local our future is brighter and more secure. Our mantra is when you choose Alpine, we all thrive.

4

4. Connect the way you want to. Today, choices for communicating extend far beyond voice and data. You have the choice to connect wired or wirelessly, in person or virtually, near and far, scheduled or on-demand, on a device or in person. Our mission is to help you connect the way you want to. When you need someone you can trust to keep you connected, we make those connections possible. 5. Be tenacious about getting it right. The adage, “try and try again” resonates with our team. We are tenacious about getting it right. We conduct weekly training sessions for all employees to keep pace with ever-changing technology. Customers receive surveys and follow-up calls after repairs and service installation so we know that the job was done right. If not, we make it right for the customer, no matter the time of day or day of the week. Alpine’s beliefs are experienced by our customers and our community through these standards. We rely on you, our customers, to let us know when we are hitting the mark. Tell us about your experience, share your story with us by completing a survey or review us on Facebook and Google. When you communicate your honest feedback, we grow and improve. If you are not an Alpine customer, we invite you to experience uncommonly reliable services backed by a local team who cares for you. Connect with us on the phone at (563) 245-4000, online at www.alpinecom.net, or on Facebook, LinkedIn, and Twitter.

As part of its $7 million Central Community School District in Elkader, Iowa, superintendent Nick Trenkamp set out to solve a pesky problem. Fans working or waiting in the new concession stand were unable to view the game in the gym due to the relocation of the stand into the lunchroom/commons area. Knowing Alpine Communications provides surveillance cameras and custom video solutions, Central Community Schools contacted Alpine for expertise to help these dedicated fans. Step One The first step was to find a camera solution. As with most gymnasiums, the lighting is poor, the angles are difficult to capture with a standard camera, and schools need a set-itand-forget-it camera so they don’t have to rely on students or volunteers to operate the equipment during the games. This was a big challenge, but with persistence and the recommendation of other school districts in Iowa, Central Community Schools purchased a Pixellot camera from NFHS Networks. Nick Trenkamp described why he turned to Alpine for help. “We partner with Alpine for internet solutions, capacity,

and school technology. Because of this great partnership, I contacted Alpine to help us find a solution with our new concession area unable to see games. Mrs. Hertrampf not only researched solutions, she contacted other schools with a similar problem and arranged a meeting with Pixellot reps and our tech team. With the amount of information Alpine was able to provide us, our decision was easy, “ said Trenkamp. Alpine Communications played an important role in the installation of the Pixellot camera. Kelly Blockhus, Alpine’s registered security installer along with Josh Funk installed the camera within a few hours. Central’s camera delivers panoramic, live action video production without the need of staff or students. Since the video is streamed live via the internet, fans at the concession stand can watch the game with only a slight delay. For Central fans who are unable to attend every home game, the new camera system streams games live with audio and scoring through the NFHS Network website and app. It also delivers on-demand replay of Warrior athletics. There is a nominal fee for either a monthly, seasonal, or yearly pass and part of the proceeds from the subscriptions are shared with Central Community Schools. Step Two The next step was to install an HDTV near the concession stand on which the games will be live-streamed for fans working and waiting there. Sara Hertrampf, Alpine’s sales and marketing manager, assisted Central with choosing an HDTV for the media center in the past. Based on their needs, Sara recommended a 55” Sony 4K LED smart TV which would give them the ability to view the NFHS Network through an app on their 4th generation Apple TV. Alpine’s Josh Funk and Darrin Smith placed the new TV on an articulating mount, which enabled viewing of the TV from the commons area, too. Alpine Communications lives by the standard of helping the customers and communities they serve to connect the way they want to. The integration of the new camera system enables Central’s athletics program to serve and connect with their fans beyond the four walls of the gym. Alpine Communications can solve many communication or technology problems, even ones like the concession stand dilemma at Central. Do you represent an organization that has a frustrating tech problem? We’d love to hear from you and lend our expertise. Call 563-245-4000. Pictured are Alpine’s Josh Funk and Kelly Blockhus in the process of installing the Pixellot camera in Central’s gym.

5


Central Goes Live Warrior Sports WE SHOOT, EVERYONE SCORES!

Have you ever stepped away from a game to grab a bag of popcorn, only to hear cheering and find out that you missed the best play of the game? A local school district’s leadership team made a fast-break to prevent this frustrating occurrence from happening at their new concession stand.

Why Our Standards Make Us Different Is different better? It depends on who you ask. If you direct that question to someone at Alpine Communications, you’ll likely receive a resounding, “yes!” When it comes to serving our customers, we work to serve you in a different way than you would expect. We believe being different is better. Here’s why. We believe connected communities become thriving communities. This statement is the heart and soul of our company. This belief is manifested through each interaction with our employees. As a customer, you can expect a different experience because we, as employees, practice living out these standards. Every. Single. Day. HERE ARE WHAT OUR FIVE STANDARDS MEAN TO US, AND ULTIMATELY YOU: 1. Their time is more important than ours. So, what does it mean when we say, their time is more important than ours? For us, it means showing up on time for appointments. Not in a four or eight-hour window, but if you schedule an appointment with us at 9:00, we will be there. This is one way we are different from other service providers. (252-1344) 2. Own the answer. You may ask, how does Alpine own the answer? One way we live out this standard is through developing solutions to complex technology needs. For example, a large local employer needed broadband connectivity throughout its campus, and they needed high-speed data where none existed. We rose to the challenge and constructed a fiberoptic network to their property in rural Clayton County. They are now receiving 1 Gigabit of internet speed and are prepared for future growth. 3. Invest in our future. Expanding Alpine’s 100% fiberoptic Fusion Network throughout our service area is an example of how we invest in our future. But it goes beyond constructing the most state-of-the-art communications network in the area. We believe that when we stay local, shop local, employ local, and sponsor local our future is brighter and more secure. Our mantra is when you choose Alpine, we all thrive.

4

4. Connect the way you want to. Today, choices for communicating extend far beyond voice and data. You have the choice to connect wired or wirelessly, in person or virtually, near and far, scheduled or on-demand, on a device or in person. Our mission is to help you connect the way you want to. When you need someone you can trust to keep you connected, we make those connections possible. 5. Be tenacious about getting it right. The adage, “try and try again” resonates with our team. We are tenacious about getting it right. We conduct weekly training sessions for all employees to keep pace with ever-changing technology. Customers receive surveys and follow-up calls after repairs and service installation so we know that the job was done right. If not, we make it right for the customer, no matter the time of day or day of the week. Alpine’s beliefs are experienced by our customers and our community through these standards. We rely on you, our customers, to let us know when we are hitting the mark. Tell us about your experience, share your story with us by completing a survey or review us on Facebook and Google. When you communicate your honest feedback, we grow and improve. If you are not an Alpine customer, we invite you to experience uncommonly reliable services backed by a local team who cares for you. Connect with us on the phone at (563) 245-4000, online at www.alpinecom.net, or on Facebook, LinkedIn, and Twitter.

As part of its $7 million Central Community School District in Elkader, Iowa, superintendent Nick Trenkamp set out to solve a pesky problem. Fans working or waiting in the new concession stand were unable to view the game in the gym due to the relocation of the stand into the lunchroom/commons area. Knowing Alpine Communications provides surveillance cameras and custom video solutions, Central Community Schools contacted Alpine for expertise to help these dedicated fans. Step One The first step was to find a camera solution. As with most gymnasiums, the lighting is poor, the angles are difficult to capture with a standard camera, and schools need a set-itand-forget-it camera so they don’t have to rely on students or volunteers to operate the equipment during the games. This was a big challenge, but with persistence and the recommendation of other school districts in Iowa, Central Community Schools purchased a Pixellot camera from NFHS Networks. Nick Trenkamp described why he turned to Alpine for help. “We partner with Alpine for internet solutions, capacity,

and school technology. Because of this great partnership, I contacted Alpine to help us find a solution with our new concession area unable to see games. Mrs. Hertrampf not only researched solutions, she contacted other schools with a similar problem and arranged a meeting with Pixellot reps and our tech team. With the amount of information Alpine was able to provide us, our decision was easy, “ said Trenkamp. Alpine Communications played an important role in the installation of the Pixellot camera. Kelly Blockhus, Alpine’s registered security installer along with Josh Funk installed the camera within a few hours. Central’s camera delivers panoramic, live action video production without the need of staff or students. Since the video is streamed live via the internet, fans at the concession stand can watch the game with only a slight delay. For Central fans who are unable to attend every home game, the new camera system streams games live with audio and scoring through the NFHS Network website and app. It also delivers on-demand replay of Warrior athletics. There is a nominal fee for either a monthly, seasonal, or yearly pass and part of the proceeds from the subscriptions are shared with Central Community Schools. Step Two The next step was to install an HDTV near the concession stand on which the games will be live-streamed for fans working and waiting there. Sara Hertrampf, Alpine’s sales and marketing manager, assisted Central with choosing an HDTV for the media center in the past. Based on their needs, Sara recommended a 55” Sony 4K LED smart TV which would give them the ability to view the NFHS Network through an app on their 4th generation Apple TV. Alpine’s Josh Funk and Darrin Smith placed the new TV on an articulating mount, which enabled viewing of the TV from the commons area, too. Alpine Communications lives by the standard of helping the customers and communities they serve to connect the way they want to. The integration of the new camera system enables Central’s athletics program to serve and connect with their fans beyond the four walls of the gym. Alpine Communications can solve many communication or technology problems, even ones like the concession stand dilemma at Central. Do you represent an organization that has a frustrating tech problem? We’d love to hear from you and lend our expertise. Call 563-245-4000. Pictured are Alpine’s Josh Funk and Kelly Blockhus in the process of installing the Pixellot camera in Central’s gym.

5


Unlimit Yourself With CONNECT WITH US: 923 Humphrey St. PO Box 1008 Elkader, Iowa 52043 Hours: 8:00 a.m. – 5:00 p.m. Monday – Friday 563-245-4000 or 1-800-635-1059 www.alpinecom.net Internet Tech Support: 1-888-264-2908 SecureIT Tech Support: 1-877-373-3320

Stay connected and enjoy WiFi Calling powered by Alpine WiFi. EXCLUSIVE TO ALPINE WIRELESS Do you live in a rural area or work in a building with poor cellular reception? Switch to Alpine Wireless and make calls no matter how many bars you have – even when you have no cellular voice signal at all! As long as you have Alpine WiFi nearby, you can use WiFi to make your wireless calls. There is no additional cost for Wi-Fi Calling. WiFi Calling is available on many cellular handsets, too. If you travel abroad, you can use WiFi Calling to place wireless calls. WiFi Calling is easy to set-up and use. Connect with us today at www.alpinecom.net, visit our office at 923 Humphrey Street in Elkader, or call 563-245-4000 to learn more about this new feature!

Apply Today for Local Scholarship Opportunities

Alpine Communications has teamed up with The Foundation for Rural Service (FRS), Aureon, and Iowa Communications Alliance to offer three scholarship opportunities to our service areas’ high school seniors. 1. The FRS college scholarship program awards twenty-five scholarships in the amount of $2,500 to winning applicants across the nation. Eligibility requirements and the application can be downloaded from FRS at www.frs.org. Completed applications must be returned to our office by February 15, 2019, so that we may complete the sponsor certification and forward the applications to FRS. 2. The Aureon Scholarship makes $10,000 in funds available to students pursuing a STEM-related course of study (science, technology, engineering or mathematics) and residing in a home with service from an Iowa Independent Telecommunications Company (ITC). The application and additional information is available online at Aureon.com/Scholarship. The scholarship deadline is March 1, 2019. 3. The Iowa Communications Alliance will award two scholarships to graduating high school seniors. Eligibility requirements and the application can be downloaded from the Iowa Communications Alliance website at www.iacommunicationsall.org/ scholarships. The application deadline is March 13, 2019.

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Alpine Communications Communique Q1 2019  

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