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In your book, you talk about ‘Core Values’; how many should a health business have and what should they include? In my experience, every team should have a set of between three and five core values. No less than three because I don’t think you can capture all the behaviours to be shared in two or one; and no more than four because they become too hard to remember! Core values are an opportunity for the leaders or owners of a business to have a set of clarified behaviours that will become the basis of their culture. It’s like documenting what business owners sometimes assume should be happening in their business. Unless those ideas or assumptions (like, we will all think big and act small) get out of the leaders heads, no one ever knows what they think or expect.

be a friendly boss...That is, be kind, caring and clear, but be the boss.

Once you have a set of documented core values, they can be used in almost everything: marketing; recruitment; newsletters; performance reviews; reward & recognition; meeting agendas; celebrations; education; and much more. Can you talk to us about team meetings? Do you think we’ll reach the point where the traditional meeting as we know it, will cease to exist?

Meetings are valuable. I think they will always be needed, but they need to be run well. They need to be booked in advance, be relatively short, have a clear purpose, a clear agenda, everyone needs to be prepared and they need to be kept on track. The challenge is that people rarely learn or get taught how to lead a meeting well. That needs to change and we’re working hard at improving that at The Physio Co. As a leader, what advice would you give to someone who is about to employ their first staff member? I’d firstly say congratulations, because it’s very impressive and a real achievement to have grown to a point of needing some help in your business. Secondly, I’d suggest that you be a friendly boss, not a boss who is also trying to be a friend. That is, be kind, caring and clear, but be the boss. Provide direction, training, feedback, praise and support. Do it with love. Do it as a friendly boss. Thirdly, I’d recommend reading The New One Minute Manager by Ken Blanchard. It’s a wonderful quick read for first time managers. I first read it a long time ago. From time to time, I re-read it and definitely use the ideas to help me lead my team everyday.

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Allied Magazine #11  

In this issue we have a common theme of motivation! How to find it, use it and harness it to help us reach our goals, whether they are busin...

Allied Magazine #11  

In this issue we have a common theme of motivation! How to find it, use it and harness it to help us reach our goals, whether they are busin...

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