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Section 1 – Salient Points  Polish your soft skills because everything you do, you do with and through other people.  Connect with someone today with your full attention. Listen to a coworker without offering a solution. Just be present.  Be confident — it's the first thing people notice about you. It's the energy that tells the world you are self-assured.  Credibility is the sense and proof of believability you portray to others.  Connection is critical. People do business with people they like, so be likeable.  The more self-assured you are, the bigger your sphere of influence.  Take responsibility for communicating effectively and you'll earn respect.  Model what you expect from others.

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Misunderstood! The Fast Guide to Communicating at Work  

Salient Points

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