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2019

TRAVEL INSURANCE MARKETING GUIDE

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Welcome to Allianz Global Assistance Welcome! Allianz Global Assistance, a world leader in travel insurance and assistance services, offers many reasons to protect your clients and their families with travel insurance. We help travelers every year through unanticipated travel delays, bad weather, lost luggage, and medical emergencies. Within this Travel Insurance Marketing Guide, you will find some great information to help your clients understand the importance of travel insurance, while increasing the earning potential for you. We are so excited to have you along for the ride!

Please note that the travel insurance products described in this guide are provided by Allianz Global Assistance.

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How to use this guide The content in this Travel Insurance Marketing Guide is entirely interactive to ensure you have the best experience possible. You will find that you can easily navigate between pages and can jump to other pages with a simple click of your mouse. On the Table of Contents page, you will see all of the exciting information we have included in this guide. The images link to their corresponding sections and the bullets below will take you directly to the pages within that section.

Links to Section

Links to Page Section Title

Working with Allianz Global Assistance

Title pages of sections have a blue header with its various topics below. To open a topic, click on the bolded text above the topic description. To navigate back to the section title page, select the button on the bottom right of the page. If there is no button, the section may not be over yet!

Links to Page

Welcome to your best partnership yet.

Global Reach Find out how Allianz Global Assistance can help provide your clients with care no matter where they travel.

In the News Allianz Global Assistance is recognized on a global level. Take a look at some prominent publications in which we were recently referenced.

Award-Winning Technology Allianz Global Assistance provides the industry’s leading assistance and technology services.

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Button back to Table of Contents or section title page

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Table of Contents

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7 Working with Allianz Global Assistance

Welcome to your best partnership yet. • Global Reach • In the News • Award Winning Technology

14 Training Tools

The best travel insurance tools, right at your fingertips. • Maximizing Your Travel Insurance Earnings • Best Practices • Overcoming Objections • Social Media Marketing • Become More Marketing Campaign • Passport Marketing Campaign • Agent Academy

26 Helpful Resources

Learn more about travel insurance, including why it’s important, how it works, and what you can do with our award-winning app. • Travel Insurance 101 • Why Travel Insurance from Allianz Global Assistance • Covered Reasons • Claims Process • TravelSmart™ Mobile App 5


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Working with Allianz Global Assistance Welcome to your best partnership yet.

Global Reach Find out how Allianz Global Assistance can help provide your clients with care no matter where they travel.

In the News Allianz Global Assistance is recognized on a global level. Take a look at some prominent publications in which we were recently referenced.

Award-Winning Technology Allianz Global Assistance provides industry leading assistance and technology services.

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Global Reach

Wherever your clients find themselves, they’ll find us too!

Worldwide Medical Partnerships

Feet On The Ground

Wide-reaching resources for care wherever your clients travel.

We stand with your clients while they explore and experience the world.

Pre-screened Medical Facilities Emergency Medical Assistance Dedicated Team to Manage & Contact Service Providers

Stability

Emergency Message Service

Document Translation

Prescription Replacement

Emergency Cash Service

Destination Information & Lost Luggage Assistance

Emergency Legal Referral

Travel Document Replacement Assistance

Emergency Interpretation & Translation

We’re all in. • Backed by the 22nd largest company in the world1

• EUR 5.355B in annual net income1

• 70+ languages spoken

• 24/7/365-assistance: service that’s always on

• AA - S&P Rating2

• Over 200 million people worldwide trust Allianz Partners to protect them every year

• 49th on the Interbrand Global 100 List3

• 60+ years of assistance experience

2018 https://www.allianz.com/en/investor_relations/bonds/rating.html 3 https://www.interbrand.com/best-brands/best-global-brands/2018/ranking/ 1 2

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The Global Medical Assistance Advantage • We can arrange direct payments to hospitals for your clients • Our team evaluates more than 1,700 hospitals in 160 countries on an ongoing basis • Our award-winning customer service associates follow your clients’ care every step of the way

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In the News

We make headlines wherever your clients are.

“Daniel Durazo, director of Marketing and Communications for Allianz Global Assistance, adds that “a good policy includes a 24/7 contact line for both medical and travel emergencies.” AFAR, July 2017

These Travel Companies Have The Best Customer Service March 2019 Allianz offers policies with generous coverage at fair prices. One of its secret weapons is speed — it handles claims lightning fast. Readers rewarded Allianz for that this year. —Christopher Elliott on Forbes.com,

“Given the State Department’s Scary New Warning, Should You Cancel Your Trip to Mexico?” Bravo, May 2018

You’ve Been Buying Travel Insurance All Wrong August 2018

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Travelers Can Now Get Money Instantly After Missing a Flight

October, 2018

“The SmartBenefits will help customers receive proactive claim payments within minutes of qualifying flight delays and file travel delay and baggage delay claims with no receipts.” Travel Pulse, August 2018

Allianz Introduces SmartBenefits with Proactive Payments August 2018

“Expect Crowds at 2018’s Most Popular Spring Break Destinations for U.S. Travelers” Los Angeles Times , February 2018

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Award-Winning Technology Industry leading assistance and technology services.

AgentMax Online is an award-winning tool for travel agents like you. It’s fast, easy, and intuitive to get a quote. Plus you can get full credit for a sale just by choosing to have followup emails sent automatically or adding a quote widget to your website. Because AgentMax is mobile-friendly, you can take your sales on the go. Create an account today. Creating an Account Demo

Tools and Highlights Demo

What can you do with AgentMax Online?

Increase Sales & Reach Your Financial Goals

Save Time and Money by Working More Efficiently

Provide an Even Better Customer Experience

Stay One Step Ahead of the Competition

Enhancements • Set up 2nd chance by MaxMail email distribution to customers who decline insurance, so that you’ll never miss the opportunity for a sale • Use QuoteMax to add a quote box to your website, so your customers can purchase insurance directly while you still earn credit for the sale 12


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READER’S CHOICE

GOLD

BEST INSURANCE PROVIDER

OVERALL , TRAVEL INSURANCE

TRAVEL WEEKLY

MAGELLAN AWARDS

MARKETING CAMPAIGN BY ALLIANZ

2018

GOLD

GOLD

OVERALL , TRAVEL INSURANCE

OVERALL , TRAVEL INSURANCE

AGENTMAX BY ALLIANZ

TRAVELSMART APP BY ALLIANZ

MAGELLAN AWARDS

MAGELLAN AWARDS

2018

2018

Helping you drive more sales. To learn more about AgentMax Online and to become a partner, call 1.866.333.7874 or visit agentmaxonline.com

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Passport Marketing Campaign

Training Tools The best travel insurance tools, right at your fingertips.

Beginning the travel insurance

dialogue.

Online Resources Our goal is to empower partners like you so you can better serve your clients.

Maximizing Your Travel Insurance Earnings You’ve worked hard to protect your clients. It’s a win-win when you can earn up to 3X the commission.

Best Selling Practices Find out the simple techniques that lead to increased sales opportunities.

Overcoming Objections Learn how to turn roadblocks into opportunities.

Social Media Marketing Market to your clients in the places they know best.

Become More Marketing Campaign Inspiring travel insurance confidence.

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Maximizing Your Travel Insurance Earnings You’ve worked hard to protect your clients. It’s a win-win when you can earn up to 3X the commission.

The Case for Third-Party Travel Insurance You provide your clients with expert support every day, and being recognized for connecting clients with travel insurance is an important part of your brand’s value. You take your responsibility to ensure your clients are educated about travel disruptions seriously. We’re here to help.

In 2018, 1.66% of domestic flights were canceled and 18.79% were delayed.

109,832

flights were canceled

1,244,028 flights were delayed

http://www.transtats.bts.gov/HomeDrillChart.asp

We know that in many agencies, a large percentage of your clients use multiple means of transportation for their travel. There is an enormous opportunity to provide a critical service to your customers by offering travel insurance.

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How Third-Party Travel Insurance Impacts Your Clients and You The things that matter most deserve the best.

At Allianz Global Assistance, we routinely evaluate the travel insurance landscape and are confident that a travel insurance plan from a third-party provider gives your clients greater value than insurance you may be able to offer from a travel supplier, such as a cruise line or tour operator.

Your clients get more value

You get more value

• Access to a global network of vetted providers and medical facilities

• We offer commission protection if clients cancel

• Award-winning customer service and travel assistance in-house • Benefits that help your clients throughout their trip • More flexibility and more covered reasons to cancel

• We provide dedicated training and support • Our products are designed to be an asset to you and your agency’s brand • We can help you offer the best plan for your clients’ individual needs

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As a partner with Allianz Global Assistance, you have the exciting opportunity to earn more than the commission of the supplier’s waiver!

You can earn up to

with Allianz Global Assistance

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Making it Easy to Provide the Best for Your Clients

We have compiled some of the very best practices from our sales team to help you recognize some of the most effective methods for selling insurance.

Best Practices The challenges and opportunities involved with selling travel insurance can’t be overstated. The most successful travel agents combine client insight with simple, repeatable techniques that lead to increased sales opportunities.

Offer protection multiple times

Simplify the reason to buy Provide a quote

Include examples, provided you share them in a way that doesn’t frighten your client out of booking the trip

Offer Travel Insurance from Allianz Global Assistance to every client when they begin their booking

If your client declines, use a waiver

Provide a travel insurance brochure

Become an expert on one plan and focus on selling it

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Overcoming Objections Chances are some of your clients will have misconceptions about needing travel insurance. The best way to overcome their objections is to understand the issue and provide the right information that better informs them. You can turn an objection into a sales opportunity by preparing yourself for these situations in advance.

What Clients Say

What You Say

“My credit card will cover it.”

“Credit card coverage is more limited and varies depending on what card you have.”

“I don’t need insurance because I’m young and healthy.”

“What if you need to cancel your trip because something happens to your traveling companion, child, or spouse?”

“I already have health insurance.”

“Did you know that most domestic health insurance plans don’t cover out-of-country emergency medical transportation?”

Back to Training Tools

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Social Media Marketing Market to your clients in the places they know best.

Your clients love to share their travel experiences on social media; don’t you want to be part of the conversation? Here are some of the best practices to keep in mind when interacting on social media:

Tap into current trends and incorporate them into your messages

End each post with a call to action

Tailor your message to your target demographic

Post at a time when your desired audience is going to interact with your content

Get your audience involved

Always link back to the Allianz Global Assistance website

Share experiences of other clients

Be consistent

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Sample Topics

Sometimes interacting on social media can be challenging, but it might be easier than you think. Here are some examples of where you can get started!

• Highlight colleagues you admire by posting an image or by implementing an Agent of the Month. • Get permission to post about a favorite client’s experience with travel insurance. • Ask your clients to send in pictures from their trips and ask if you can share them. • Post videos to bring your service, your office, or a great aspect of a recent trip to life.

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Become More Marketing Campaign Inspiring travel insurance confidence.

Travel brings your customers to a world of unfamiliar experiences. More often than not, they can be pleasantly surprised by becoming more through their travel experiences. That’s where you come in—because offering travel insurance can help give them the confidence to make the most of their journey. The campaign includes magazine ads, banner ads, posters, and more. To learn more about this exciting marketing campaign and how you can put it to work for you, visit AgentMax Online. Once you login, navigate to the Resource Center tab at the top of the page. The Become More Campaign link can be found under the Marketing Opportunities section. Poster

Print Ad

become more

become more Travel should be a cherished experience. Allianz Travel Insurance can protect you before, during and after your vacation. Go confidently knowing your travel insurance provides emergency medical and dental benefits, emergency medical transportation, trip and luggage protection, and 24-hour concierge services.

Travel should be an all-in experience. Ask us how travel insurance can protect your next adventure.

Ask your travel agent about protecting your next adventure.

Terms, conditions, and exclusions apply. Insurance benefits underwritten by BCS Insurance Company or Jefferson Insurance Company, depending on your state of residence.

Plan(s) may not be available in all jurisdictions. Allianz Global Assistance and Allianz Travel Insurance are brands of AGA Service Company. AGA Service Company is the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Noninsurance benefits/products are provided and serviced by AGA Service Company. Consumer may be responsible for charges incurred from outside vendors for assistance or concierge services. Contact AGA Service Company at 800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or customerservice@allianzassistance.com

© 2017 Allianz Global Assistance

Terms, conditions, and exclusions apply.

400000623_061217

Insurance benefits underwritten by BCS Insurance Company or Jefferson Insurance Company, depending on your state of residence. Plan(s) may not be available in all jurisdictions. Allianz Global Assistance and Allianz Travel Insurance are brands of AGA Service Company. AGA Service Company is the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Noninsurance benefits/products are provided and serviced by AGA Service Company. Consumer may be responsible for charges incurred from outside vendors for assistance or concierge services. Contact AGA Service Company at 800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or customerservice@allianzassistance.com © 2017 Allianz Global Assistance

400000618_061217

Banner Ad

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Passport Marketing Campaign Beginning the travel insurance dialogue.

Did you know that the U.S. Department of State recommends that international travelers check their medical insurance to be sure they have coverage outside the U.S.? If they don’t have this coverage, travel insurance provided by Allianz Global Assistance can help.  To make your clients aware of this important recommendation and encourage them to discuss travel insurance with you, we developed the Passport Marketing Campaign for your use. The campaign includes magazine ads, banner ads, landing page content, and more.   To learn more about this exciting marketing campaign and how you can put it to work for you, visit AgentMax Online. Once you login, navigate to the Resource Center tab at the top of the page. The Passport Campaign link can be found under the Marketing Opportunities section.

Visit AgentMax Online to access the campaign

agentmaxonline.com

Back to Training Tools

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Online Resources

Our goal is to empower partners like you so you can better serve your clients.

Travel Agent Academy

Boost your selling potential to better serve your customers. Go to TravelAgentAcademy.com to complete coursework and earn certificates. We have six custom-branded chapters available anytime so you put your travel insurance knowledge to the test.

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Follow us

AgentSmart

AgentSmart is our electronic newsletter and blog for travel professionals looking to enhance their travel insurance sales and marketing skills. Each month, subscribers receive handpicked trends, tips, and tools to their inbox to help understand the daily nuances of travel insurance. With content ranging from how to revise strategies for destinations affected by terrorism and tragedy to how to overcome objections from their customers, AgentSmart is a great resource for anyone whether you’re just getting started or a seasoned travel adviser.

Sign Up

Back to Training Tools


Helpful Resources Learn more about travel insurance, including why it’s important, how it works, and what you can do with our award-winning app.

Travel Insurance Terms 101

Claims Process

Your clients have questions; we have the answers.

Exceptional service in unforeseen circumstances.

Why Travel Insurance from Allianz Global Assistance

TravelSmart™ Mobile App

How travel insurance can help protect their adventure.

Get the most out of your travel insurance plans with the TravelSmart app from Allianz Global Assistance.

Covered Reasons Who’s considered “family?”

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Travel Insurance Glossary Find quick, straightforward answers to some of your clients’ most commonly asked questions.

Your role is to provide expert advice on travel. But you may not know the ins and outs of our travel insurance products, including what constitutes a preexisting condition or what a policy covers. When your customers have travel insurance-related questions, you can direct them to us for support 24/7/365. We are always here to help travel agents like you deliver superior customer service to travelers–every step of the way.

Existing Medical Condition An existing medical condition is an illness or injury that you, a traveling companion or family member were seeking or receiving treatment for or had symptoms of on the day you purchased your plan, or at any time in the 120 days before you purchased it. Please also note that you may still be covered for losses caused by reasons other than those related to an existing medical condition.*

120 Days Prior to Policy Purchase

Date of Policy Purchase Existing Medical Condition: Physician engaged Symptoms present Medication prescribed

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Do You Cover Existing Medical Conditions? We do, if you meet all of these requirements:

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Purchase policy within 14 days of initial trip deposit*

+

Medically able to travel at the time of purchase of insurance

$

Full non-refundable trip cost insured

U.S. Resident

$50K maximum trip cost per person*

*Please read the Certificate of Insurance/Policy for specifics or call Allianz Global Assistance at 1.800.284.8300 for help.

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Trip Cancellation & Interruption Did your client have a disruption before their trip that prevented trip departure? This would fall under Trip Cancellation. Did your client have an interruption during or after departure? This would fall under Trip Interruption.

Trip Cancellation Before departing on their trip, the client incurs a covered injury in a car accident, rendering them unable to move forward with their purchased trip.

Client is unable to embark on their trip.

Can cover non-refundable payments & deposits.

Client purchases travel insurance from Allianz Global Assistance.

Trip Interruption Client embarks on their trip.

While on the trip, client receives news that an immediate family member has fallen ill.

Can cover non-refundable Client is needed at home and thus has to pre-paid expenses, transportation come home from their home, and/or transportation to resume the remainder of the trip. trip early.

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Covered Reasons

The specific situations and events that may be covered by the insurance policy are referred to as, “covered reasons.” All policies are different. Please read the Certificate of Insurance/Policy for more information. Some of our most popular plans include the following covered reasons:

HEALTH

LEGAL

Attending Immediate Family Member’s Birth* Death of Family Member Death of Insured Death of Traveling Companion Covered Illness of Family Member Covered Illness of Insured Covered Illness of Traveling Companion Covered Injury of Family Member Covered Injury of Insured Covered Injury of Traveling Companion Normal Pregnancy Quarantine

Legal Separation or Divorce Jury Duty/Subpoena

TRANSPORTATION & ACCOMMODATION

WORK

Covered Travel Delay - loss of 50% Financial Default Involved in a Traffic Accident Loss of Accommodations Abroad

ENVIRONMENT Complete Cessation of Services Destination Uninhabitable Home Uninhabitable

POLITICS & VIOLENCE Foreign and Domestic Terrorism Felonious Assault Hijacking

Required to Work* Company Merger or Acquisition** Company Unsuitable for Business** Employer Termination Military Obligations

*Trip Cancellation only. **Only available with Required to Work.

Terms, conditions, and exclusions apply to all plans. Please see plan documents for full details.

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Information for For Consumers Travelers

Why Travel Insurance from Allianz Global Assistance How travel insurance can help protect every adventure

Of course no one likes to spend more money, but the truth is that anything can happen when traveling, and it’s a good idea to be protected just in case. Below are some of the most common ways that vacations get ruined and how travel insurance can help. Trip delays, interruptions, or even cancellations can cause unexpected headaches and expenses, but travel insurance can help make sure you are protected for any adjustments you need to make to overcome these situations. Some plans contain cancellation benefits and if you have a covered reason you can be reimbursed for pre-paid non-refundable expenses, like a medical emergency or loss of employment before your trip even begins. Allianz Global Assistance, a world leader in travel insurance and assistance services, offers many reasons to protect yourself and your family with travel insurance. We help travelers every year through unanticipated travel delays, bad weather, lost luggage, and medical emergencies in foreign countries. Here are 10 reasons why experienced travelers choose Travel Insurance from Allianz Global Assistance:*

1. Life is unpredictable.

Some trips need to be cancelled. With travel insurance, you don’t necessarily have to pay for a trip you are unable to take. Instead, enjoy more confidence knowing that you stay a step ahead of unpredictable situations before and during your trip.

2. Don’t let sickness stop you.

From coughs in the crowds to exotic eats that don’t agree with your stomach, sick happens. It’s less scary to be sick with travel insurance by your side to help you through these troubles.

*Terms, conditions, and exclusions apply. Insurance benefits are underwritten by either BCS Insurance Company or Jefferson Insurance Company depending on insured’s state of residence. AGA Service Company is the licensed producer and administrator of these plans.

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3. Your health insurance has its limits. When you travel outside the U.S., you may be leaving your health insurance at home. Many U.S. plans (including Medicare and Medicaid) don’t cover international travel. Why risk it when a medical evacuation can cost $50,000+?

4. Forgot your medication? Lost or forgotten medication can set off an alarm when you’re far from home. Let travel insurance help you locate a pharmacy to purchase a new Rx. It’s always nerve-wracking when something goes wrong. But when you’re in a foreign country, you don’t want to face any kind of crisis alone.

5. Lost luggage can leave you in a lurch. Allianz Global Assistance provides benefits that can help you replace needed items if your bags are delayed, damaged, or stolen while you’re away. With reimbursement for your trip essentials, you can still suit up for wherever your journey takes you next.

6. The plan crumbles. If a travel supplier ceases operations, you may not get a refund for the money you fronted for a cruise, flight, or tour. Travel insurance is in place so you’re less likely to pay for an experience you’ll never have.

Back to Helpful Resources


7. You don’t want the credit (voucher). Airlines aren’t required to refund a ticket in the event of an emergency. In fact, your carrier can choose to offer a credit voucher toward future travel instead of cash in pocket. With travel insurance, you have more control over your Plan B.

8. Speaking of change of plans... Flight delays can add up. Beyond being annoying, prolonged delays can cause you to accrue expenses while you wait, or worse, miss a connection. With travel insurance, a covered travel delay can mean cash for rebooking fees, meals, and accommodations.

9. Your credit card may not cover you. Some travelers opt out of travel insurance, thinking credit card coverage would suffice in a crunch. Truth is, even if you have this free coverage benefit, it won’t be as extensive as a separate travel insurance plan.

10. Tap into smart travel tools. Allianz Global Assistance provides travelers with a simple-to-use tool that pairs perfectly with wanderlust. Download our TravelSmart™ app to view your policy on the go, file a claim, track your flight in real-time, and get one-touch emergency assistance. All this and more is at your fingertips. Download TravelSmart for free on the AppStore and GooglePlay.

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Covered Reasons Who’s considered “family?”

Travel Insurance by Allianz Global Assistance provides travelers with greater coverage by recognizing more people as “family members” than any other company in the industry.

This graphic shows all of the individuals Allianz Global Assistance considers “family members,” which means any of them could trigger a covered reason. For instance, if your nanny gets sick and can’t care for your children while you’re away, and one of your plan’s covered reasons is “illness of a family member,” you could cancel or interrupt your trip and be covered. The Certificate of Insurance/Policy includes a full list of covered reasons.

1

SPOUSE

4

COHABITANT A person at least 18 years old you have lived with for at least 12 consecutive months (you must be able to show evidence of this) and you currently live with

3

SIBLINGS Biological, Step, In-Law, Ward

5

EMPLOYED, LIVE-IN CAREGIVERS

10

NIECES & NEPHEWS

6

GRANDPARENTS

11

AUNTS & UNCLES

7

GRANDCHILDREN

12

SERVICE ANIMALS

CHILDREN Biological, Step,Ward, In-Law, Foster, and Adopted (or in progress)

9

Biological, Step, In-Law, Legal Guardian

Husband/Wife, Domestic or Civil Union Partner

2

PARENTS

8

TRAVELING COMPANIONS

As defined by the Americans with Disabilities Act

For more information on Travel Insurance plans and coverages by Allianz Global Assistance visit agentmaxonline.com

Terms, conditions, and exclusions apply. Plan(s) underwritten by BCS Insurance Company or Jefferson Insurance Company. AGA Service Company is the licensed producer and administrator of these plans. Plans include insurance benefits and assistance services. Contact AGA Service Company at 800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or customerservice@allianzassistance.com.

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Information for For Consumers Travelers

Claims Process

Exceptional service in unforeseen circumstances

When it comes to insurance claims, we are experts. Our customer service representatives are available around the clock to assist travelers who are filing a claim. Here’s a thorough checklist to help make this process as easy and efficient as possible.

☐☐ Read insurance documents thoroughly and contact Allianz Global Assistance with questions ☐☐ Confirm travel dates are covered by the policy ☐☐ Travel with hard copies of all insurance documents, including the Allianz Global Assistance Customer Service phone number, 1.800.284.8300 ☐☐ Report flight delay or cancellation to Allianz Global Assistance the moment it happens ☐☐ Keep all receipts connected to travel delays or other travel interruptions ☐☐ If you get sick pre-trip, see a doctor for an exam ☐☐ If your doctor advises that you should cancel your trip, notify your travel supplier (such as your cruise line, tour operator or airline) within 72 hours ☐☐ Report damaged luggage to your travel supplier, hotel, or tour operator within 24 hours ☐☐ Request physical documentation of the damaged baggage to include in the submission of your travel insurance claim ☐☐ Download the TravelSmart™ app to review policy details and to file a claim on the go or get in touch with our team quickly

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Back to Helpful Resources 37


Information for For Consumers Travelers

TravelSmart Mobile App ™

Get the most out of your travel insurance policy with the TravelSmart app from Allianz Global Assistance.

Get the most out of your travel insurance plan The TravelSmart app is a simple-to-use tool that can help you stay safe and keep your trip on track no matter where you’re going.

Download TravelSmart for FREE Today†

1

Access your Allianz Travel Insurance information right in the palm of your hand

2

Contact our award-winning assistance team whenever you need help

3

File a claim, check its status, and upload documents with ease

4

Get real-time flight updates and boarding gate changes

5

Find the closest pre-screened medical facility and translate medical terms in an emergency

6

Know the numbers for police, an ambulance, or the fire department while overseas

Allianz Global Assistance does not charge for this service. Message and data rates may apply from your mobile carrier.

iOS, iPhone and App Store are trademarks of Apple Inc. Android and Google Play are trademarks of Google Inc.

Terms, conditions, and exclusions apply. Plan(s) underwritten by BCS Insurance Company or Jefferson Insurance Company. AGA Service Company is the licensed producer and administrator of this plan.

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2

3

4

5

6

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Information for For Consumers Travelers

SmartBenefits

SM

Our goal is to offer groundbreaking products that transform how you travel. That’s why we’ve developed SmartBenefits, supported by our best-in-class technology.

SM

GOLD

OVERALL , TRAVEL INSURANCE TRAVELSMART APP BY ALLIANZ

MAGELLAN AWARDS

Here’s what’s new:

2018

Automated claims can pay your customers proactively, putting money in their pockets during a flight delay. A no-receipts-required reimbursement option for baggage or travel delays to cut down paperwork. A simplified, quicker claims process that no longer requires a Physician Statement Form for filing. More covered reasons for reimbursement when trips are cancelled or interrupted, which may include hurricane warnings, employee transfers, and mandatory evacuations. Travel Delay and Missed Connection benefits are combined, giving customers with flight issues a more intuitive and convenient experience. Faster eligibility for baggage or flight delay benefits with new thresholds to expand this coverage for more customers.

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Contact Allianz Global Assistance Directly Customer Service 1.800.284.8300 Agent Services 1.855.524.3687 Or online agentmaxonline.com

Back to Table of Contents

Insurance benefits underwritten by BCS Insurance Company (OH, Administrative Office: 2 Mid America Plaza, Suite 200, Oakbrook Terrace, IL 60181), rated “A-” (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: 9950 Mayland Drive, Richmond, VA 23233), rated “A+” (Superior) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, depending on your state of residence and plan chosen. Plans only available to U.S. residents and may not be available in all jurisdictions. Allianz Global Assistance and Allianz Travel Insurance are marks of AGA Service Company dba Allianz Global Assistance or its affiliates. Allianz Travel Insurance products are distributed by Allianz Global Assistance, the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Plans include insurance benefits and assistance services. Any Non-Insurance Assistance services purchased are provided through AGA Service Company. Except as expressly provided under your plan, you are responsible for charges you incur from third parties. Contact AGA Service Company at 800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or customerservice@allianzassistance.com.

Visit agentmaxonline.com for more information. Travel Agent Use Only - Not for Public Distribution ©2019 AGA Service Company

400006334_05302019

Profile for Allianz Global Assistance

2019 Allianz Global Assistance Marketing Guide  

Travel Agent Marketing Guide with valuable marketing and sales tips.

2019 Allianz Global Assistance Marketing Guide  

Travel Agent Marketing Guide with valuable marketing and sales tips.