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How a Call Answering Service Can Make Your Small Business Look Large


Like most organizations, your business is starting out small. This can be a detriment when you are pitching prospects who wish to know they can trust your products as much as they can trust your brand prior to committing to the sale. If you look small, it is going to be tough to get prospective customers to choose your company. This is where a small business can be benefited significantly by choosing a call answering service. Here are a few tips on why you should outsource your call answering in Toronto and how they can make you look like the leader you are.


Screen & transfer every single call: Where your in-house receptionist may not be able to answer each call that comes in their way, a crew of virtual receptionists can. With a live answering service, you get more than one agent answering your calls at any said time, which means your callers won’t be directed to voicemail, a busy signal, or wait on long holds. Regardless of when your clients call your business, a professional receptionist will be there to help respond to questions, take messages or transfer calls accordingly.


Depending on the kind of call your business usually gets, you also can set up custom protocols that closely match your in-house procedures. For example, potential sales call can be routed to your top sales team associates, upset or annoyed callers can be directed to your customer support team, and requests to speak with specific people can be channelled accordingly. Aside from answering calls and greeting customers, virtual receptionists are also great at answering questions on the behalf of the company. While a virtual receptionist won’t be able to greet any customers who walk through your doors, they can certainly help answer any questions callers may have, which means less follow-up you and your in-house staff have to worry about. All virtual receptionist services should be equipped with standard FAQs like where your business is located, your hours of operation, and the services you provide. However, it’s also helpful to include more advanced information for questions that will undoubtedly come up. Depending on the type of business you run your questions will differ, but here are a few examples to start:


• Do you accept insurance? • Are you currently accepting new clients? • Do you offer both residential and commercial services? • Is there an after-hours service fee? • How long do appointments typically last? To Outsource Answering Service in Toronto, feel free to call Alliance Wireless at 800-790-9020.


Contact Us Alliance Wireless Communications 299 Concession St.; Suite 310 Kingston Ontario K7K 2B9 Canada Phone: 1-800-790-9020 Email: slawson@alliancewireless.com Website: https://alliancewireless.com/

Profile for Alliance Wireless Communications

How a Call Answering Service Can Make Your Small Business Look Large  

We are a full service answering service, virtual receptionists covering for industries from A-Z. We pride ourselves on our transparency and...

How a Call Answering Service Can Make Your Small Business Look Large  

We are a full service answering service, virtual receptionists covering for industries from A-Z. We pride ourselves on our transparency and...

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