All At SeA november 2015
BOATING PEOPLE Q&A WITH MICHAEL NEWTON-WOOF, THE YACHT CONCIERGE CHIEF EXECUTIVE
“I wanted boat owners to be able to board their yacht knowing that there would be a concierge expert just a phone call away, at any time, wherever they are in the world.” WHAT ARE YOUR HIGHLIGHTS ?
TELL US ABOUT THE YACHT CONCIERGE?
The Yacht Concierge is a concierge service that does everything expected of a traditional ‘shore-based’ concierge service, whilst also providing a unique range of marine services to take care of everything yacht related. Annual membership provides customers with access to a concierge team, 24/7/365, from anywhere in the world. The team consists of over 60 experts, who have access to an endless list of global contacts and a wealth of expertise in the marine industry, in addition to everything that is ‘luxury lifestyle’.
All AT SeA AUGUST 2012
Services range from bespoke travel requirements, dinner reservations to yacht charter, refueling and competitive data roaming packages.
HOW DID THE IDEA FOR THE BUSINESS COME ABOUT?
Working in the marine industry for over 25 years, it was apparent that there was not a comprehensive concierge service specialising in the marine industry. I wanted to create a 360-degree concierge service that not only allowed people to use the service for their daily
activities, but specifically for their boats/ yachts and all marine related requests. I wanted boat owners to be able to board their yacht knowing that there would be a concierge expert just a phone call away, at any time, wherever they are in the world.
WHO IS THE SERVICE AIMED AT? The Yacht Concierge service is aimed at every possible customer in the marine industry – full horizontal integration. From individual boat owners to yacht brokers and manufacturers.
2015 has been an extremely busy year for us. We started the year on a high at the London Boat Show where, in conjunction with Ventura Yachts, we auctioned an immaculately restored 1967 Riva Junior. We launched a bespoke charter service over the summer with the aim of creating the ultimate luxury travel experience. The Yacht Concierge offers access to a vast range of yachts by style, size and function. This allows us to ‘tailor’ each individual holiday request we receive. We can organise a historic Riva cruising the Amalfi coast or a tall ship sailing yacht in the Caribbean. A recent collaboration with RoamingExpert also offers a one-stop communications solution for the marine industry.
WHAT’S COMING UP IN 2016 FOR YOU?
In line with ever changing economic cycles and the evolving marine industry, The Yacht Concierge is constantly adapting to its environment and change. In this respect, we have some excellent luxury brand alignments and product associations being announced throughout 2016. Watch this space!
WHICH SAILORS INSPIRE YOU (PAST OR PRESENT)?
Whilst there are many great sailors, both past and present, my true inspiration comes from the diversity of the actual British marine industry. We are truly at the forefront of design and innovation in the UK and I am proud to be able to play a small part in it.
IS THERE ANYTHING ELSE YOU’D LIKE TO SHARE?
A simple statement by Benjamin Franklin. “The bitterness of poor quality remains long after the sweetness of low price is forgotten”. Next month: GAC Pindar Principal and Team Head Andrew Pindar. Send in your questions. firstname.lastname@example.org Membership to The Yacht Concierge is available to both marine businesses and consumers alike. To find out more about membership opportunities and charter options, please contact Madalina Eriksson on: 020 7989 0110 email@example.com www.theyachtconcierge.com
To advertise here please call Tom on 01489 585 205 or email firstname.lastname@example.org
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