I envision ICX to be a new generation in driving iGIP growth and quality of stakeholders’ experience with a KPI (14/15): robust learning environment – being an integral 23 8 part of Gen 2015. 80% TN forms raised
Number of re-raised TN forms Realization Rate
Key Focus Area 1:
Rebuilding leadership experience into GIP
Key Focus Area II:
Customer Experience Management (CEM)
Key Focus Area III:
Optimizing talent capacity
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Key Focus Area 1: Rebuilding leadership experience into GIP
Why? Driving societal and
With the focus on sales with TN taker previously, EP’s leadership development in GIP has been overlooked. Being an integral part of Gen 2015, iGIP growth can be driven through rebuilding leadership experience into GIP.
personal relevant impact
How? Co-delivery between oGIP and iGIP as a leadership experience.
Focus on EP’s Leadership Journey InterCultural Preparation Seminar (ICPS)
To enable EP experiences leadership journey (inner
and outer journey), oGIP and iGIP must co-deliver a holistic GIP experience specific to leadership development to complete the cycle.
Delivery of LEAD sessions
Delivery of LEAD Session, on iGIP part, will be added
Bi-weekly LEAD session will be delivered to EP of next
to the cycle.
year to enable a truly specific leadership journey for EPs
Medium of delivery • Synergy with ER: Delivery through partnership
Sub-product & partnership development
• Involvement of Local Trainers Team
Sub-product & partnership development can secure and accelerate the co-delivery of MOTIFY GIP as a leadership experience. Showcase Co-delivery Customize
Sub-product development Maturing our sub-product development enables leadership journey for customized EP pools: Education
Partnership development New partnership development at a local level (LC2LC, LCcorporate, LC-campus) can secure and accelerate the codelivery of GIP as a leadership experience.
Co-delivery of GIP as experiential leadership experience
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Key Focus Area 1I: Customer Experience Management (CEM) It is important to deliver CEM to position GIP to TN taker as the delivery of an experience - rather than a product - and upholding the quality of the experience.
Why? To deliver quality experience and become the first-choice platform
What are we selling? It is important to emphasize GIP not merely as the delivery of a product - or even service - but a delivery of experience.
How? The sales team must focus on the CEM cycle to deliver an AIESEC experience in order to win a long-term relationship with sustained engagement:
Key Drivers of Customer Relationship Management (CEM) The key drivers of Customer Relationship Management (CEM) in ICX 14/15 will consist of the following:
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Key Focus Area III: Optimizing talent capacity
Why? To drive organizational citizenship and
It is important to focus on the experiential learning of members and managers alike to build a robust learning environment in driving leadership experience in GIP and other ELDs for all stakeholders.
relevance of ELD programs
To optimize talent capacity, ICX 14/15 will focus on: Performance Tracking Middle Management Empowerment
Middle Management Empowerment
Managers are vital in not only facilitating, but co-creating strategies and planning to drive organizational growth, quality and build a robust learning environment.
Performance Tracking New performance tracking tool (points system) to be based on member’s learning (MEC) and participation. Personal KPI for
PDT with TM
To ensure brings added-value experiential learning to middle management, ICX will focus on: More involvement in planning and organization
R&R / Appraisal & Review
• Strategic Planning: Co-creation and co-delivery
New point system enables monthly performance review held in departmental meeting. R&R includes: Top performer
& team ranking
• Sub-product Development: Customization and ownership The process will begin in June to enable planning and organization closely involving managers.
Synergy with TM: PDT with manager Sales intensity Robust sales culture and learning environment
PDT with manager will be conducted by TM manager to ensure reflection & evaluation in the experiential learning process (inner& outer journey).
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