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Slovensko-Kosovsko Poslovno Združenje Shoqata Afariste Slloveno-Kosovare Slovene-Kosovo Business Association Slovenačko - Kosovsko poslovno udruženje

Newsletter No.3 Dear reader,

In January 2011, SKBA has applied for co-financing for year 2011. Thanks to the tireless work of SKBA team in 2010, and constantly support from our donors, sponsors, and precious members of SKBA, we are very glad to announce that we have received a positive answer for continuing the job which we have started last year. Regarding to our Work Program for 2011, in past months SKBA had held three business events. The first was Business evening on topic “Slovene business culture-Negotiations with Slovene business partner”. Moreover, in this evening were discussed many topics, such as: Slovene business culture, what are the most important things while making first contacts, business communications, examples from best practices, as well as basics on negotiations with Slovene partner etc. The second event was Business networking on topic “Identifying business opportunities in Agriculture industry”. Additionally, there participated about 15 agriculture businesses from all around Kosovo, and each of them had 10-15 minutes to present their company. Considering the purpose of this event, each of them expressed desirable collaboration which they may consider in the near future with Slovene partners, the third event was Business evening on topic “Why Kosovo companies have to introduce more Innovations”, where were discussed many topics such as: Why innovation is important to successful companies, How to encourage small businesses to create innovations, Innovative Culture, etc, also there was an example from best practice of local innovative ICT company “SMARTTECH”. SKBA wish you all the best in your business activities! General Secretary Enver Ferati

INTERVIEW Valon Hysenaj Smarttech Business Managing Director 1. What are your basic principles in defining successful leadership of the company? I think that enthusiasm, dedication and charisma are the most important things of leadership. Great leaders believes in teamwork and team play, leaders must have a skill to motivate employees who will lead a company to peak performance. When a team knows that you are willing to do the work you ask them to do they will be more motivated to do what you ask. When your team sees you investing your time and energy into your work, they will be more likely to roll up their sleeves and invest their time and energy as well. 2. What is the importance of ICT services for businesses? In today's world of technology nearly every business processes are enabled by ICT applications and services. It gives to businesses competitive advantage over the competitors, reduces cost and risk in business operation, easier finance and human resource management and at the same time ensures growth. In order to achieve all this there should be alignment between business and ICT and at the same time support ICT management from the top.


Slovensko-Kosovsko Poslovno Združenje Shoqata Afariste Slloveno-Kosovare Slovene-Kosovo Business Association Slovenačko - Kosovsko poslovno udruženje

3. Does public and private sectors in Kosovo invest enough in ICT issues? Although in recent years ICT expenditure has increased, there was a small percentage of growth in productivity in public sector. Problems that I identified with public sector investments in ICT during my time with the company are waste in ICT budget due to duplicated, misaligned and ineffective spending. Private sector is slowly being aware of the importance of ICT but the investment is still too low. In order to increase their investment there should be an effective awareness project to inform them on the importance of ICT for their businesses. 4. Regarding to your opinion what should be improved in Kosovo ICT business environment? Currently Kosovo ICT business is overloaded and every business is trying to work in every sector of ICT. In my opinion every ICT company based on its size should be specialized in their field of operation and finding their niche market. This would benefit them in long term? 5. Why customers should choose your company? Smarttech is a full-service computer consulting business. We consult with every type of computer needs that our clients present to us. With clients ranging from a personal user, to small business, to larger businesses, we have found ourselves able to meet everyone's needs with quality service and reasonable and extremely competitive rates. Our professionals are experienced in working with both technology and business executives to help them do more for less. 6. Which is your favorite innovation brand? Groupme which is a new company for group text messaging using and application installed in mobile phones. It offers more private groups to be created to contact through group messaging, have conference calls, track locations where everybody in the group is and photo sharing. 7. Which of well known companies is role model for your company, and why? Our role model definitely is Microsoft Corporation. A fact that Microsoft is committed in creation and innovation, in giving added values to existing products and by offering wide range of products makes Microsoft one of the world's leading company in computing industry, also it uses best people, best practices and best technologies to meet client demands. 8. Your life slogan is? Never give up, just keep trying again and again.


Slovensko-Kosovsko Poslovno Združenje Shoqata Afariste Slloveno-Kosovare Slovene-Kosovo Business Association Slovenačko - Kosovsko poslovno udruženje

A learning corner "Innovation is the specific tool of entrepreneurs, the means by which they exploit change as an opportunity for a different business or a different service. It is capable of being presented as a discipline, capable of being learned, capable of being practiced. Entrepreneurs need to search purposefully for the sources of innovation, the changes and their symptoms that indicate opportunities for successful innovation. And they need to know and to apply the principles of successful innovation." - Peter Drucker Innovation? Innovation is the process of improving an existing product or service and not, as is commonly assumed, the introduction of something better. Companies are well aware that they have to develop and offer new and innovative products in order to survive, as well as take on greater environmental and social responsibility of the effects of their products. This challenges the way we perceive innovative products and requires a greater understanding of the socio-technical system a product becomes part of. Innovation is synonymous with successful development and implementation, and therefore peculiar to innovation is that we do not know if something is innovative until it has been applied and adopted. An innovation has to prove itself on the market before we can deem it innovative. This leads to the challenge for companies aiming to develop innovative products, that during the development process they cannot be sure that that the result of their efforts will be an innovative product. The value of an innovative product is only apparent in the interaction of the product with its stakeholders within a given context. What defines an innovative product? The word ‘innovation’ derives from the Latin word ‘innovre’, which means to renew or to make new. Distinctive of all innovative products is that they are novel in some way, but newness alone does not describe innovation sufficiently. Closer to the essence is the difference in value that an innovative product brings about compared to existing solutions. Innovative products cannot be evaluated on an absolute scale, but should be seen in relation to existing products. In order to determine the characteristics of an innovative product one has to understand what the difference is between a new product and the products that existed before. A difference between two different states will always be measurable or perceivable. It could be an increase in performance, a new function or a completely new product that allows the user to do something in a new or better way. The level of novelty will vary depending, not just on ‘new to the world’ but, on how new it is perceived by the adopter of the product. Innovation comes in many forms. Here is a list of four areas of innovation which to a certain extent are interlinked: • Product innovation: changes in the things (products or services) which an organization offers • Process innovation: changes in the ways in which they are created an delivered • Position innovation: changes in the context in which the product or services are introduced • Paradigm innovation: changes in the underlying mental modes which frame what an organization does


Slovensko-Kosovsko Poslovno Združenje Shoqata Afariste Slloveno-Kosovare Slovene-Kosovo Business Association Slovenačko - Kosovsko poslovno udruženje

Kinds of innovation: Invention: It is an act of pioneering, a science-fiction style out of the box thinking, spectacular science and engineering marvel that creates something useful. It is imaginative, inspiring, new, and useful , possibly never has thought or done before. Up-gradation: Take up an idea, product, or process that already exists and work on it to improve, make it better, and identify ways of doing things differently, take a failed idea and turn to success, in order to create or add value in a new way. Adaptation: Make use of an idea that is used or applied in one context and apply or use tin a context that is contrast or indirectly connected to the original context. It also requires finding required changes and making sure that it fits or suits well in another context to resolve complex or unresolvable problems. Implementation: Finding creative solutions to obstacles that hinders/stops the implementation. It is about finding a creative solution to the problem encountered in a way that enables the implementation to continue unstopped.


Slovensko-Kosovsko Poslovno Združenje Shoqata Afariste Slloveno-Kosovare Slovene-Kosovo Business Association Slovenačko - Kosovsko poslovno udruženje

General Sponsors of SKBA Brewery was established and started being built in year 1968, and the beer production has started since year 1971. Complex of the factory gathers 24ha of land along with its whole infrastructure. The beginning capacity was 300 thousand hectoliters per year and the current capacity exceeds 900 thousand hectoliters per year. Within the brewery properties, there are also the malt factory, refined alcohol factory and selling forces. Brewery possesses modern laboratory for regular chemical and microbiological analyzing, raw material analyzing, analyzing of the production phases, final production and controlling of the hygiene conditions in production machines and containers. Lead of the technological processes in every stage of production – cooking, cooling, malt injection, fermentation, stagnation, filtration, pasteurization and at the end filling, are processes that are guided by automatic-computer system.

NLB Prishtina is part the most powerful banking group in the region NLB GROUP, NLB Prishtina is in excellent position to help its clients that can achieve their visions. What used to be just a vision a few years ago, has now become reality and promises even more for the future. The expansion of the universal banking financial offerings on home and international markets remains our key objective because we wish to dynamically expand and improve our product, ensuring holistic financial services centrally located and

Since the privatization until April of 2010, over 25.5 million euros are invested in new production lines, technology, energy, infrastructure and marketing as well as in other sectors. Additional 2,5 million euros will be invested until end of 2010. Domination in market, assortments expand and launch of new products are main objectives in coming year for “Birra PEJA”. The products of Birra Peja are: 1. 2. 3. 4. 5.

Pasterized Beer Non-alcoholic beer with ananas aroma Alcoholic beer with grain-fruit aroma Pilsener Premium Beer Water “AKULL” mineral and natural

Since January 2010, Birra Peja became official importer od the well known brands of the Slovenian Producer Union with the following products: Union 1. Multisola 2. Ice Tea Beer Union 3.

independently complete. By expanding its offer of indirect banking services of financial nature and with the adaptation to the needs of local markets, the NLB Group embarked upon a demanding task but perceives it as a stimulating business challenge. With its 51 members on 17 markets, the NLB Group is a stable partner offering numerous combinations of financial services for every type of business. We are proud to be able to support our clients in a variety of circumstances; we also make individualized financial packages and


Slovensko-Kosovsko Poslovno Združenje Shoqata Afariste Slloveno-Kosovare Slovene-Kosovo Business Association Slovenačko - Kosovsko poslovno udruženje

accompany you on numerous markets because our greatest wish is to build a partnership with our clients. A partner relationship based on trust, highquality service, strong business expansion, intelligent cost efficiency and risk management. NLB is a financial institution with tradition, placing you, clients, first, which is why our work and goals are always committed to your satisfaction. We wish to be a reliable partner, helping you implement business ideas in Slovenia and abroad. Find us. List of product and service ranges:

WHY TO INVEST IN KOSOVO?

Gross Domestic Product (GDP): In 2009: € 3.792 billion, Per capital: € 1,731. Inflation: On average 2.2% per annum over the past five years. Financial Sector: Two tier banking system consisting of Central Bank of the Republic of Kosovo and eight private Banks, 10 Insurance companies and two pension schemes. Enterprises: over 40,000 active SMEs in 2009, app. 50% of total SMEs engaged in trade industry. 500 Socially Owned Enterprises of which 400 already privatized. Budget: In 2010 totaling app. € 1.461 billion. Tariff duties: 10% customs duties on imports, no duties on raw materials, capital and intermediary goods;Excise tax on fuel, tobacco alcohol and luxury goods. No duties and taxes on exports. The New Customs Code is based on EU customs code, and is fully compliant with WCO agreed rules on customs procedures and the Harmonized Commodity. Tax System: VAT 16 %, Corporate Profit Tax 10%, Personal Income Tax progressive max. 10%. Free trade: Customs-free access to the EU market based on the EU Autonomous Trade Preference (ATP) Regime,Central European Free Trade Agreement – CEFTA, over 25 million consumers. Labour market: Average labour cost 292 euro in 2010, skilled and well educated work force. Currency: EURO, since 1 January 2002 Location factors: Competitive, well educated and young workforce, enviable natural resources (mining, agriculture), low taxes and a transparent tax system, customs free access to the markets of CEFTA, EU and USA.

• Basic accounts • Payment transactions • Credit services • Deposits • Investment banking • Card services • Derivative financial instruments • Mutual fund services • Bank assurance • Custodian services

Foreign Investment

• According to the Law on Foreign Investments of Kosovo, foreign investors have the same rights and obligations as residents of Kosovo and are treated equally. • Foreign investors are protected against expropriation and nationalization and have the rights of compensation • A foreign investor has the right to convert any local currency lawfully in use in Kosovo into a freely convertible currency, and to convert any freely convertible currency into any local currency lawfully in use in Kosovo. • A foreign investor has the right to transfer freely convertible currency in and out of Kosovo, including, but not limited to, amounts received in a conversion transaction • A foreign investor have the right to execute employment and other contracts with physical persons who are citizens or permanent residents of a foreign state or a geographic territory outside Kosovo for the purpose of engaging such persons to provide or perform, in Kosovo, professional, management, administration, supervision, or consultancy services or skilled technical functions. • Foreign investors may own real estate in Kosovo and enjoy the same property rights in respect to real estate as Kosovo citizens and legal entities. • Fully described Law of Foreign Investments you can find on web-site of Privatisation Agency of Kosovo.


Slovensko-Kosovsko Poslovno Združenje Shoqata Afariste Slloveno-Kosovare Slovene-Kosovo Business Association Slovenačko - Kosovsko poslovno udruženje

Pronunciation a as in father c as in pizza ç as in church dh as in that e as in set

ë as in term gj as in dodge i as in machine j as in year II as in still

nj as in union q as check r as in rope rr is a trilled r x as in judge

Practicalities When? Where? Who? Why? What? I have... I am... What’s your name? My name is... I’m from... ...UK ... ...USA ... I don’t understand I don’t speak Albanian A ticket, please How much does this cost?

Kur? Ku? Kush? Pse? Çfarë? Kam... Jam... Si quheni? Quhem... Une jam nga... Anglia Amerika Nuk kuptoj Nuk flas shqip Një biletë, ju lutem Sa kushton?

Signs Open Closed Entrance

Exit Push Pull

Number 0 - zero 1 - një 2 - dy 3 - tre 4 - kater

Hapur Mbyllur Hyrje

5 - pesë 6 - gjashtë 7 - shtatë 8 - tetë 9 - nentë

Dalje Shtyj Tërheq

10 - dhjetë 20 - njëzet 50 - pesëdhjetë 100 - njëqind 1000 -njëmijë

LATEST NEWS Kosovo’s parliament elected Behgjet Pacolli as president as part of a power-sharing deal following December elections. Pacolli, the only candidate running for president, was elected in the third round with only 62 votes in the 120-seat parliament after he failed to receive two thirds of the vote in the first two rounds, but lately Kosovo’s president resigned on 30th of March after the constitutional court ruled his election by parliament a month ago was not constitutional. 1. Hashim Thaçi - Prime minister 2. Agim Qeku - Minister of Kosovo Security Forces 3. Bajram Rexhepi - Minister of Internal Affairs 4. Bedri Hamza - Minister of Finance 5. Besim Beqaj - Minister of Economy 6. Blerand Stavileci - Minister of Agriculture, Forestry and Rural Development 7. Bujar Bukoshi - Deputy of Prime minister 8. Dardan Gashi - Minister of Environment and Physical Planning 9. Edita Tahiri - Deputy of Prime minister 10. Enver Hoxha - Minister of External Affairs 11. Fehmi Mujota - Minister of Transport and Post Telecommunication 12. Ferid Agani - Minister of Health 13. Hajredin Kuqi - Minister of Justice, Deputy of Prime minister 14. Mahir Yagcilar - Minister of Public Administration 15. Memli Krasniqi - Minister of Culture, Youth and Sports 16. Mimoza Kusari-Lila - Minister of Trade and Industry, Deputy of Prime minister 17. Radojca Tomić - Minister of Community and Return 18. Rame Buja - Minister of Education, Science and Technology 19. Slobodan Petrović - Deputy of Prime minister 20. Vlora Çitaku - Minister of European Integration


Slovensko-Kosovsko Poslovno Združenje Shoqata Afariste Slloveno-Kosovare Slovene-Kosovo Business Association Slovenačko - Kosovsko poslovno udruženje

Coming Events: •

Business networking “Identifying business opportunities in electro-mechanic industry” on 19th April 2011 at 17:00!

Business evening “Business Protocol” on 21th April 2011 at 17:00! (Sponsored by IPKO).

For more details about this activities you will be informed on time! Slovene-Kosovo Business Association is part of JAPTI from Slovenia (Public Agency for Entrepreneurship and foreign Investments) network of Business clubs, where Ministry of Economy is partly co-financing our activities. We wish a very pleasant welcome to our new members in January and February 2011: GPG d.d, Le- Tehnika d.o.o, Raci d.o.o, Minesteam d.o.o, Stubelj d.o.o, Automatika sh.p.k, Petrič d.o.o, N.N.K Prishtina, Ramajli&Partners, Teknika Projekt, Factor Leasing sh.p.k. We are very thankful for trust and reliability that is given to us from our members. We strong believe in closed cooperation with all members of SKBA, and also believe that working together is one of the crucial keys in nowadays for business success. In case you have any additional question, request, or suggestion please feel free to visit us in our office, Square Mother Teresa nr.20, 10000 Pristina (Kosovo Chamber of Commerce building) or by contacting us on: Tel: +386 43 726 074 Fax: +386 43 726 084 E: info@slo-kos.org W: www.slo-kos.org Our main sponsors: • Ministry of Economy of Slovenia • JAPTI (Public Agency for Entrepreneurship and foreign Investments).

• “BUÇAJ” Company • LESNA • “DUKAGJINI” INSURANCE COMPANY(lately changed name to ILLYRIA). • BREWERY PEJA • IPKO • NLB-Nova Ljubljanska banka • FACTOR BANKA • BIG ADVERTISING

You can find more information about doing business in Kosovo as follows: Kosova Chamber of Commerce www.oek-kcc.org Ministry of Economy and Finance www.mef-rks.org Ministry of Trade and Industry www.mti-ks.org IPAK-Investment Promotion Agency of Kosovo www.invest-ks.org Privatisation Agency of Kosovo www.pak-ks.org Central Bank of Republic of Kosovo www.bqk-kos.org Statistical office of Kosovo http://esk.rks-gov.net/ Kosova Customs www.dogana-ks.org Newspapers www.kohaditore.com www.kosova-sot.info www.zeri.info

“ Newsletter No.4 will be published in May 2011”


Newsletter No.3