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From the Editor’s Desk Traffic Consulting — A Framework 3 Neeraj Rana IIFT Delhi Cross Cultural & Relocation Consulting 8 Rishi Gupta & Shanup Peer GLIM, Chennai The Dynamics of Negotiation 12 Prof. Rohit Mehtani IIFT, Delhi Strategy out of the Boardroom: Lessons from Age of Empires II 15 Aatish Kumar IIFT Delhi Consulting Gyan: Decoding the Pareto Principle 20 Abhinav Varshney IIFT Delhi Sectornama - An overview of Indian Banking Sector 22 Ashish Rathee & Mohit Bhatia IIFT Delhi Limelight: The Consultoont 25 Vasudha Narayanan IIFT Delhi Crossword Puzzle

26

Tease your Brain

28

Tackling Caselets

30

Thinking Cap

32

Club Buzz

33

Achievments @ IIFT

35

Consulting in 2010 is not just limited to the regular strategizing and business restructuring domain; consultants of the world have much more to offer. Corporate layoffs have spawned a wave of professionals who are trying to repurpose their skills in the niche consulting realm. While the competition is fierce in this space, the barriers to entry are low, and the industry as a whole is seeing a shift as clients drop big corporate consultancies in favor of smaller, more specialized firms. Ever heard of space consulting?? Or for that matter, fire safety consulting? The people today need specific solutions and these consultants come up with those exactly tailored around your requirements. The September edition of Strategos focuses around these niche areas of consulting, which are now a non debatable part of the $350 billion global consulting industry. The two featured articles speak about Traffic Consulting, which might just bring an end to our woes from routine jams and bottlenecks while travelling, and Cross-cultural and Relocation Consulting which is probably every global organization’s prime requirement in the flat world of today. The guru gyaan section has Dr. Rohit Mehtani enlighten us with his take on Dynamics of Negotiation which discusses the negotiation in the global economy in much wider perspective and how negotiations can be used by the firms in more effective manner.

Socrates, The Consulting & Strategy Club, IIFT Delhi

The winning entries of Sectornama take a look at the Banking Industry while our column on ‘Strategy out of the Boardroom’ talks about the strategy lessons learnt from Age of Empire, which was incidentally the first history based realtime strategy game. We, at Team Strategos, sincerely hope that this edition will be an enjoyable and informative read for all of you and promise to you all the more such editions in the near future. Any bouquets and brickbats are most welcome.

Coordinators

Wishing you happy reading!

Volume 1, Issue 1 September 2010

Mayur Toshniwal Subbarama Sarma Vibhu Mishra

+91 9555588057 +91 9971421299 +91 9650536288

Team Strategos

E-mail: socrates@iift.ac.in or consultsocrates@gmail.com

Manvi Bajpai

Lead Editor Visit us at: www.socrates-iift.co.cc www.iiftevents.com www.iift.edu

Abhinav Varshney

Editor

Vasudha Narayanan

Editor

Oojwal Manglik

Design Editor


A Framework for Traffic Consulting


Consulting Pin Up Article Of The Issue

“Zooming in and out of the slow traffic mumble. Trying to make the lights get me out of jungle...� This song, by Paul Weller, quite succinctly describes the state of an average commuter on roads of city like Delhi. The transportation system, in cities, is slowly reaching the maximum capacity that can be handled by the existing infrastructure. The push is mainly because of the economic growth leading to the increasing prosperity of the people and their changing lifestyle. People now prefer to use their own transport to travel instead of using public transport. This, on transportation front, not only leads to traffic congestion but also to increased air pollution. Traditionally, in urban areas, traffic lights are the most important traffic management system. They control and manage the traffic, with a focus on identifying a problem, and its solution, locally. In most of the cases the solution is found without considering its effect on the rest of the system. Also, in most cases, different roads in the same cities are maintained by different authorities. These authorities are responsible for their share of roads and, generally, don’t cooperate. The problem that is being faced by the traffic management system in India is increasing burden on the already constrained infrastructure, limited room for expanding transportation facilities in cities and to improve the quality of life of city dwellers, by making travelling safe and by reducing the air pollution in cities. Framework The framework that will be followed in this write up to analyze the case is

First, the existing system needs to be understood, to understand the requirements and constraints of the system. Next based on the review of the existing data about transportation, gaps will be identified. Subsequently they will be addressed and finally the implemented solutions will be monitored and measured. Analyzing status Quo Better employment opportunity in big cities, like Delhi, is a major factor why a lot of people migrate there. The population of Delhi has increased from 9.4 million in 1990-1991 to 16.9 million in 2007-08 as shown in the figure 1 with a CAGR close to 3.85 %. The inorganic growth in the population outpaces the infrastructure growth putting lot of pressure on the existing infrastructure. With the increase in population the number of vehicles on roads also increases. Figure 2 shows how increase in the population is directly related to the number of vehicles on road in Delhi.


Consulting Pin Up Article Of The Issue

Figure 1: Delhi’s estimated population from 1991 to 2007 Source: Economic survey of Delhi 2008-09

Figure 2: Number of vehicles vies-a-vis population of Delhi Source: Transport department, Government of NCT of Delhi and Economic survey of Delhi 200809

In Delhi the annual growth rate of vehicles is 6.42% which outperform the population growth rate of 3.85%. The change in the length of roads over last few years has been shown in figure 3.

Figure 3: Length of roads in Delhi Source: Delhi Statistical Handbook-2007, Dept. Of Eco and Stat, Government of Delhi

Total length of roads in Delhi for the year 2007-08 was 30985 Km. The roads in Delhi are developed and maintained by PWD, MCD, NDMC and Delhi Cantonment Board (DCB). The share of different authorities is shown in figure 4.

Identifying gaps As has already been mentioned, the increasing population in cities is putting a lot of pressure on the already existing infrastructure. Figure 3 shows that the length of roads has increased only marginally over the past few years but the number of on road vehicles (figure 2) is increasing consistently. With the increase in on road


Consulting Pin Up Article Of The Issue

Figure 4: Distribution of road network to different authorities Source: Delhi Statistical Handbook-2007, Dept. Of Eco and Stat, Government of Delhi

vehicles in Delhi, the road length per 1000 vehicles has been reduced to 5.51 in 2007-08 from 8.45 in 2000-01. The increased number of vehicles on the road has not only reduced the mobility of a large section of people, but has also increased the pollution level, journey time and fuel consumption. The pedestrians are now the most marginalized commuters on the road. The gaps that has been identified are 1. The growth of vehicles on the roads is outpacing the growth of infrastructure. 2. Limited room for expanding transportation facility in metros. 3. The absence of multimodal public transport facilities in cities. 4. The lack of coordination between various authorities handling roads network. 5. Absence of central traffic management controlling authority in cities.

Addressing gaps Traffic congestion, normally, occurs when more number of people use the existing transportation facility than it can handle. This causes delay and inconvenience beyond the specified limit. Establishing a traffic management centre, to centralize the control of traffic flow, is the most important and most basic way to handle the problem. It will make use of the already existing Intelligent Transportation System (ITS), which includes traffic signal control and other traffic management system. The development of the centrally controlled ITS will at once address two of the gaps (4 and 5) identified in the previous section. As has been pointed out in figure 4, major part of the roads in Delhi are being developed and maintained by MCD but there are other stakeholders as well. The coordination between them is important in order to avoid having any bottle necks (due to repair work being done by one authority) on the roads. The flow of traffic will be diverted accordingly if the information of roads being closed is available before hand to a central control room. The implementation of the advanced ITS like cameras (CCTV), changeable message signs and traffic detectors will make the real time information available, which improves safety on the roads by reducing the reaction time in case of any eventuality. Advanced adaptable intersection management system helps in managing arterial network of roads which are very common in cities like Delhi reduces the travel time. With ITS all traffic related information will be available at one place, all centres can be implemented from one point and all the data once entered will be available to all the subsystems. Moreover, with all the data collected at one place, an opportunity to do analysis for traffic planning with a solid basis is provided to us. ITS again helps in a BIG way to fill in gap 4 and 5 identified.


Consulting Pin Up Article Of The Issue

But it should also be realized that investment in more advanced techniques is not the fundamental solution to the increasing traffic problems. The traffic management should not only be technique oriented but also result oriented, so as to make sure that the ultimate quality of the trip experienced by the end users should be good. Implementing multimodal public transport system is another way to target three gaps (1, 2 and 3) with one solution at the same time making the trip experience good for the user. Multimodal transportation means using different modes of transport to reach one’s destination. Having a transportation system in place which will not only be reliable but also safe and easily accessible will prompt people to opt for it rather than using their own personal vehicles. This will reduce number of vehicles on the road. The implementation of Metro rail in Delhi is a perfect example. It has not only taken burden away from the road transport system (approx figure is 12 lakh commuters) but its implementation with underground and elevated lines uses much less of already constrained at-grade resources.

Measure and monitor Any system is prone to fallacies and lacunae. So it’s important for a system to accept this and collect data to adapt to ever changing and challenging circumstances. Data, in relation to traffic, needs to be collected and analyzed. The roads in the cities should be monitored with systems like traffic detectors, infrared sensors, CCTV cameras to facilitate quick reaction time in case of accident or divert traffic in case of congestion reported on specific roads. The roads in a city should be prioritized in order of their busyness so as to know where the traffic should be diverted in case of congestion. The gaps found and analyzed are specific to Delhi. A study to assess the cost and benefits of the recommendations is required to extend them beyond “the city of walls”. “Design once, deploy many times” should be the philosophy for achieving the cost efficiency. The design of traffic management should specify the use of standard objects and interfaces to help ensure system-to-system interoperability between project partners.

Conclusion The effort of the entire traffic management system works at two level. The first level is technical where the traffic management system is a structured description of complex system of traffic and traffic management measures. These descriptions and measures are used to develop and implement technical infrastructure for efficient traffic management system. Another level is a more end user oriented. It is aimed at providing the right information to the right people so that they can take right decisions. The decisions can be taken within a small span of time once the information is available to the centrally controlled traffic management centre. This reduces the reaction time for the authorities (ambulance, fire brigade or Police). The basic approach towards the implementation of recommendations provided above should be to integrate traffic management plans. It should develop a cooperative regional traffic management enabling different road authorities (national and local) to work together effectively. It should always be kept in mind that the efforts should always be directed towards making the travelling experience good, both in terms of safety and quality, for the end user like you and me. Author Neeraj Rana Batch of 2012 IIFT, Delhi


Cross Cultural & Relocation Consulting


Special Entry

Genesis Imagine John who is coming to India for the first time on a long term project. He lands at the Netaji Subhash Chandra Bose International Airport in Kolkata along with his family. After the initial few days at the company guest house he starts looking for a rented flat but is perplexed by the problems he faces. The fact that Salt Lake, where his office is located, is 20 kms away from the nearest establishment which his wife prefers makes his job tougher. Thereafter he also needs to get his children admitted to an international school and, if possible, buy a second hand SUV to make his travelling easier. Add to this the increased rates of the ‘middle-men’ on seeing a firangi and the growing concerns of his wife of catching malaria! What does John do now? Thus, enter our cross-cultural and relocation consultants. Technology today has not only shrunk the world but also rendered international boundaries invisible for conducting business. Today, a global manager routinely communicates across continents, countries and cultures, without having to leave the office. And the numbers keep growing. As someone aptly remarks- "What distinguishes India from other nations is its extensive knowledge of both U.S. and India business practices”. With growing businesses the need for effective leadership arises and this further depends upon three things·

Individual Perspective- focus on personal communication

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National Culture- articulate differences and similarities between cultures

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Corporate Culture- gain knowledge and exposure from a cross cultural viewpoint.

The purpose of cross-cultural and relocation consultants is focused on the need to provide end-to-end relocation, cross- cultural training and destination services for people moving to and from India- especially the former. For example- Americans don't understand indirect communication, if you can't do something you simply have to say 'no'- something which most Indians are not very good at. This in turn creates a communication gap which may affect the business at some point. And with more and more teams comprising individuals from multiple cultures, the need to connect effectively grows even greater.

Model Framework Today, companies spend between $250,000 and $1 million to relocate an executive overseas. And, on average, it takes 3 years to recoup that investment. Most failures in international assignments are due to personal and family issues, rather than poor job performance. Cross-cultural training equips business professionals with this very knowledge, and trains them to effectively interpret and act appropriately in a given cultural setup. Most importantly, it encourages the expatriates to develop sensitivity to the host nation’s culture and adapt to situations accordingly


Special Entry

Cross-Cultural Training overview The training methodology is designed to provide the expatriates with the opportunity to learn how cultural adaptation can enhance job and team performance. Participants are also taught about the various communication styles and expectations that supervisors and colleagues from the host nation expect of them. Finally, the spouse or family's adjustment is one of the key elements in making an international assignment a successful one. All these aspects are thus considered and therefore incorporated into the training program. From an Indian cultural point of view, the expatriate training covers various aspects such as ·

Overview of Indian culture

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Social customs.

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Verbal and Non-verbal communication styles

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Building and nurturing bonds with colleagues

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Business etiquettes

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Manner of interaction with female colleagues

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Health and safety concerns

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Sensitive issues – Caste system

In addition to our experience in intercultural training and organizational consulting, we are skilled clinicians providing individual and family assessment and ongoing psychological support through either on-site or distance delivery of services.

The Way Ahead Today with the economy continuing to grow, more and more cultures are mixing and the opportunity is even larger. It is estimated that the number of expatriates coming into the country will grow exponentially over the next three years. The number was around 50,000 in 2008 and now about 70,000 expatriates are expected to be added in 2010 alone. This proves that the market for cross-cultural training and relocation guidance is only becoming larger.


Special Entry

And to prepare to deal with this volume, consultants will need to strengthen their infrastructure and train their resources effectively. Take for example ‘Global Adjustments’- cross-cultural consultants based in Chennai. The CEO, Mrs Ranjini Manian plans to enter into strategic alliances with organizations that have something to contribute to this - For instance, a particular group of builders who create apartments replicating foreign ambience at affordable costs. This indeed sets up the very business and helps affirming our faith that this is one sector that is yet to reach its true potential. References: http://www.globaladjustments.com/?q=node/29 http://www.suryaconsulting.net/cross-cultural-training.html Author Rishi Kumar Gupta GLIM Shanup Peer GLIM


The Dynamics of Negotiation


We are often required to negotiate and most of the time it is an unavoidable exercise. It is unavoidable because we frequently face situations, in our day-to-day personal or professional life, when we are confronted with others with whom we have a conflict of interest. We have to negotiate to resolve this conflict and we cannot simply walk away because we are entrenched in an interdependent situation. If it was not interdependence, one could look the other way round and could manage without having to negotiate. But since we are in an interdependent relation, we don’t have a choice but to negotiate and resolve the conflict. The ‘choice’ here has two aspects, the alternative either does not exist at all or, if it does, it may not be as good as the outcome likely to be obtained from the negotiation. Not having an alternative implies complete dependence on the negotiation outcomes or, for that matter, not having a good alternative still means substantial dependence on the negotiation. It is ironic in some way as more interdependent the situation the more dependence it creates, for those who are in that relationship, on the success in negotiation. There exists a conflict of interest and that it co-exists with interdependence in the relationship and not so good alternatives, therefore, becomes an important condition for negotiation intended to resolve this conflict. Having arrived at this assumption, the next question that comes to fore is that since the parties to the negotiation see a conflict in their interests and respective positions, can they do something to make the negotiation a meaningful exercise for them. Some always see negotiations as distributive in nature, as in a zero-sum game, if one party gets more the other gets less. If the resources to be distributed in the conflict are assumed to be of fixed nature in this sense, then the negotiations can only be value claiming and distributive in nature. Success or failure in negotiation will be determined by the fact who got more and who got less. Such an outcome will, therefore, create a win-lose situation for the parties engaged in negotiation and this is bound to create satisfied and dissatisfied parties emerging out of a negotiation situation. Can such a rivalry like situation be avoided? Realizing this, efforts are often made to transform a negotiation situation and process into a value creating exercise rather than just a value claiming competitive behavior. Value creating exercise, as in a positive sum game, enhances the value for all the parties involved, creates a win-win situation and leaves everybody happy with the outcomes of the negotiation. The subject of negotiation, looked at in this manner, is strongly built around the premise of interdependence. This interdependence has a much wider connotation in the context of international negotiations. We perceive globalization as a phenomenon built on the notion of shift from dependence to interdependence in our relationships. Not only individuals, firms and nations also see themselves as a part of this ‘interdependent’ system. Countries participate in multilateral negotiations and frameworks because being left out of such a framework is seen as an undesirable situation. Firms are interdependent and this comes across very clearly the way they see themselves as a part of the integrated supply chain rather than as an independent or isolated unit in the market place. Interdependence is the key in multilateralism and in the networks in the market place. If we see global supply chains as built on the concept of global sourcing, global manufacturing and global marketing spanning across nations, where the national borders become meaningless, then negotiation in this context acquires a new and complex meaning. One, negotiation has to be seen in the multicultural context and, second, negotiation has to be seen as a tool of relationship management rather than a simple market place transaction.


There is, however, a major shortcoming in the research work that has exists in the field of negotiations. Most of the work is based on observations made in the laboratory settings where the subjects engage in transactions akin to market place transaction, where no prior relationships are assumed between them nor are they expected to negotiate later on after the experiment ceases. The relationship and the social context is, therefore, missing in this research output. This is partly also due to the fact that the research work, in terms of managing controllable and non-controllable variables, is difficult in real life negotiation situations because such negotiations are not visible to the outsiders and also because the parties to the negotiation are engaged in real and not artificial problem situations. So looking at this lacuna in the existing body of knowledge in negotiations, it is increasingly felt that the long term relationships and social contexts need to be factored into the negotiation related studies and training. That is, the fact that negotiators have prior relationship or experiences with each other and that they are likely to have relationship in future, unlike the situation where there is no past and no future of the relationship, adds altogether a different dimension to the negotiation process.

About the author Prof. Rohit Mehtani holds the distinction of being the alumnus of prestigious institutions and universities like BITS Pilani, Deakin University (Australia), University of Hull (England), Delhi University, Punjab University, Indian Institute of Foreign Trade, New Delhi and Indian Institute of Management, Calcutta. He has also been a recipient of the prestigious British Chevening Scholarship for higher studies in England and for research with European Institutions in Brussels. Prior to coming to Indian Institute of Foreign Trade (IIFT), where he is a Professor & Consultant of International Business Strategy and International Political Economy, he was Director (Marketing) with the Federation of Indian Export Organizations (FIEO). Prof. Rohit Mehtani has also been on the Governing Board of the Consultancy Development Centre (CDC), a body set up by the Department of Science and Industrial Research to promote technical and management consultancy in India. Prof. Mehtani is a visiting faculty to number of prestigious business schools, offers consultancy services, handles training programs for the corporate sector and senior government officials, conducts special workshops, researches and writes on global political economy and international business related issues.


STRATEGY OUT OF THE BOARDROOM


Age of Empires II: The Conquerors, also known as Age of Conquerors (AOC), was released on October 26, 1997 from Ensemble Studios. It was one of the first history-based real-time strategy game made. The game focuses on historical events throughout time. Age of Empire covers the events between the Stone Age and the Classical period, in Europe and Asia. The Academy of Interactive Arts & Sciences named Age of Conquerors the 1998 "Computer Strategy Game of the Year." The basic theme of the game is to manage the scarce resource (food, wood and gold) to grow your economy and use the economy in creating military. Using this military one is supposed to annihilate the opponent’s army and economy which compels the enemy to accept defeat. Today’s corporate culture can be very well linked with the game. Strategies used in the game have an analogy with the one used in the corporate world. And the skill to be able to perform it in a limited amount of time is the factor which stands them out of the crowd.

Salient features of the Game Civilizations Age of Conquerors is set in the Middle Ages, from the Dark Ages to the Imperial Age. It allows players to choose one of 15 civilizations, from Europe (Byzantine, Spanish, Franks), Asia (Chinese, Japanese, Mongol), South America (Aztecs, Mayans) and the Middle East (Persian, Saracen). Every civilization has its unique features. Each of them has different special units and different technology that gives them specific tactical advantage over one another. Units There are units in the game with different characteristics like Foot-archer, Cavalry Knight, Foot swordsmen, Cavalry Archers, Spearman, and Pike-man etc. Each unit has its own strength and weakness.

Military Buildings Different types of military buildings are used to create different type of army. Like infantry, cavalry, archers, siege units and Siege units are created from Barracks, Stables, Archery and Siege workshop respectively.


Similar is the case in the corporate world. Every competitor has its own unique selling point (USP), his specialty. One can use this USP with proper strategy and tactics to achieve success over his competitor. One has to use available resources and strengths to overpower the competitor. Strategies used in the game More the merrier The winner almost always out produces the loser in every respect- more villagers, resources, buildings, military units, etc. Oddly enough most game winners usually have more military losses as well. The ample resource income means they can afford it. Most victorious players simply out produce and overwhelm their opponents. Analogous to the real world, big corporations overshadow small ones by scaling up their production. This allows them to flood markets with lower priced items and squeeze out any opportunity for the smaller players.

Thou shall put a Production unit for every few number of Villagers One should restrict the number of woodcutters or gold miners per lumber-camp and mining-camp respectively for maximum production of resources per villagers. This is very well explained by the key concepts of Theory of production in Microeconomics. Law of Diminishing Returns states that “ As units of a variable input are added (with all other inputs held constant), a point is reached where additional units will add successively decreasing increments to total output—that is, marginal product will begin to decline.

Thou shall do all the technological researches before battling As soon as one moves to a next age, one should do all the economical researches. Before battling with any army the units must be equipped with all the technical


researches (attack and armor) in that age. To survive in market a company should undergo technological advances to rise against the competitors’ product. Honda unlike Bajaj scooters underwent constant technological advances to stay in the market.

Be Unpredictable Most players are rather stubborn as they will focus on one strategy and will not stop, you must use this to your advantage. Usually the opponent will be this stubborn when he realizes that you are a civilization that specializes in a certain line of units (Viking: Infantry, Persians: Cavalry, etc.) He will mainly only use the counter to the unit that he expects you to employ in battles (Persian: Pikemen, Viking: Archers), so you already know what he will build. What you need to do is build a complete opposite to the units that your opponent expects you to use (Viking: Heavy Cavalry, Mongol: Heavy Infantry). Usually the opposite of the stereotypical unit is a counter to the counter of the stereotypical unit, so you will easily destroy your enemy's army. This is a good example of game theory wherein Minimax Theorem is applied to get an edge over the opponent .According to this strategy, the player then makes the move that maximizes the minimum value of the position resulting from the opponent's possible following moves. The player tries to maximize his Minimum profit by choosing a strategy which will minimize an opponent’s Maximum loss.

Thou shall be aggressive Being aggressive means initiating the battle. Monitor the enemy’s next moves closely by secretly scouting his map. This helps one formulate his winning strategy accordingly by creating counter army. Don’t let the opponent boom in peace i.e. keep distracting the opponent while he is concentrating on economy by sending few cavalry knights at his villagers or gatherers. Likewise in corporate culture one has to closely monitor his competitor. For example, Coca-Cola closely monitors each and every tactical move of Pepsi. Lot of similar examples can be cited from the history. One who comes with the product first has the advantage of wooing the customers over his competitor. For example Apple came with PC first which gave him the advantage over IBM which took time catch up in Computer manufacturing market.

Thou shall not store the resources As the economy booms the resources start accumulating. When we create more villages, buildings and military units these resources are used. A winner never stores resources more than that is required to run each and every production units. All production units should be operational. Similar strategies like Just In Time, Economic Order Quantity and efficient methods are used to maximize the returns.

Thou shall not freak when attacked Great players never lose their cool, even when under attack by a considerable force. So you have forward built and your opponent moves his forces around your weak flank and infiltrates your base, hacking at your town or villagers. Great players never ring the town bell as it really disrupts their economies. Instead they simply move their villagers to a new site and if the attack is serious enough, they withdraw their forward-based military units to repel the invaders. In the time of distress or crisis one should not freak out and quit, rather keep calm and take measures to analyze and solve the problem one by one.


Winning isn't about annihilating your opponent Rarely does winning a game require totally destroying an opponent's army or town. Many games are won simply by conquering strategic territory, destroying enough units, denying a resource or by winning a contested town centre. For example In the case of Boeing’s 787, the new Dream liner and Airbus’s A350, following the Boeing’s speculation Airbus announced that it would develop the A350 to compete with Boeing’s 787. By announcing its A350, Airbus had succeeded in its goal of disrupting the business case for the 787. Thou shall not have battle fixation The rule is to never remain focused on the battles while neglecting your economy. Get into a routine of spot-checking your army's progress while maintaining your main focus on your economy. Once the focus on economy looses your resources starts getting unbalanced and the military production stops. Similarly, a company has to take extra care of the egg laying hens so that constant cash inflow is maintained throughout in the firm. One cannot fixate on competitor’s strategies too much loosing his sight of the basic profit generating units.

Author Aatish Kumar Batch of 2012 IIFT, Delhi


Decoding the Pareto Principle In 1906 an Italian economist by the name Vilfredo Pareto deduced a mathematical formula explaining the unequal distribution of wealth he observed in his country. After the analysis Pareto came to the conclusion that roughly twenty percent of the people controlled or owned eighty percent of the riches. He developed the principle by observing that 20% of the pea pods in his garden contained 80% of the peas .It was later in 1940’s that a Business Management Thinker and quality management pioneer Joseph M Juran attributed the 80/20 rule to Pareto calling it Pareto’s Principle. Broadly speaking the Pareto principle (also known as the 80-20 rule, the law of the vital few, and the principle of factor sparsity) states that, for many events, roughly 80% of the effects come from 20% of the causes.

The Consulting & Strategy Club

One can apply the 80/20 Rule to almost anything, from the science of management to the sciences of the physical world around us. The 80/20 Rule means that in any set of things (workers, customers, etc.) a few (20 percent) are imperative and many (80 percent) are considered trivial. In Pareto's case, he found that roughly 20 percent of the people in his country dominated with 80 percent of the wealth. In Juran's initial work, he identified 20 percent of product defects causing 80 percent of product problems. It’s well known by Project Managers that 20 percent of work (usually the first 10 percent and the last 10 percent) consume 80 percent of the time and resources. We know that 20 percent of our inventory on hand occupies 80 percent of warehouse space. Similarly, 80 percent of our inventory line items (Stock Keeping Units or SKUs) come from 20 percent of vendors. At the same time, it’s likely that 80 percent of revenues will be the result of sales made by 20 percent of sales staff. And 20 percent of workers will cause 80 percent of your problems, while another 20 percent of personnel will deliver 80 percent of your entire production. The formula appears to work in both directions. The value of the Pareto Principle in management is in reminding us to stay focused on the “20 percent that matters”. Managers or project leaders can apply Pareto analysis when they have limited time or resources. A project may take many tasks to complete in its entirety, but a small portion of those tasks may meet the main goals sufficiently. Pareto analysis is also useful when working under a deadline; it helps prioritize tasks in order to deliver a superior product than would result from attempting to complete every detail. Application in the field of Computer Science Mozilla Firefox, a popular web browser known for it huge range of custom ser-


vices and add-ons uses Pareto analysis to assess the usage of their menu items and add-ons on their Firefox browser. According to Pareto's law, about 80 percent of users should use only 20 percent of the items. Therefore, folks at Mozilla would do best to focus on increasing accessibility and fixing errors related to those items. Any Statically analysis based on Web Analytics would give a clear picture of which features are accessed more on the site. However, when they actually surveyed usage they found that 80 percent of users only use five menu items, or 7 percent of the total. This though may not seem to be in total conformity with the Pareto principle (which say 20 percent) but this nevertheless doesn’t refute it. In fact this reinforces the idea that certain aspects of a design are more important than others. Even if the situation did not exactly follow Pareto's law, it demonstrated that working on some details can produce diminishing returns. Limitations and Pitfalls A more recent application or implementation of management theory that’s been making the rounds for a few years suggests is that one should interpret Pareto's Principle in ways that would create a new approach, sometimes termed Superstar Management. Its supporters claim that since 20 percent of employees likely produce 80 percent of results one should focus limited time in management of only that 20 percent – the so-called superstars. However, this proposed implementation of Pareto’s Principle to management is flawed, because it overlooks the fact that 80 percent of time should be spent doing what is really important, or most likely to deliver the greatest return. By helping “good” salespeople become better, we are more likely to reap greater results than by dedicating the same management effort to helping the fewer “great” salespeople become terrific. In this case, the sheer numbers work against us spending time only helping manage and improve the few great workers. Thus, it’s wise to evaluate various management situations and apply the Pareto Principle appropriately – and wisely. Author Abhinav Varshney Batch of 2012 IIFT, Delhi


Banking Industry Overview Socrates, the consulting club at IIFT held a sectoral analysis competition ’SectorNama’, which was adjudged by Mr. Som Kapoor from Accenture Business Consulting. The following is the best entry adjudged for the Banking Sector. Commercial Banks in India are categorised into Regional rural banks, Local banks and scheduled commercial banks (SCBs). Scheduled commercial banks are then divided into Public sector, private sector and foreign banks. Private sector includes old private sector banks which were in existence pre-liberalisation and new private banks post liberalization. The Public Sector Banks (PSBs), which are the base of the Banking sector in India account for more than 78% of the total banking industry assets. If a global comparison is made, Indian banks lag behind both in terms of assets and services. Market capitalisation of SBI and ICICI together is just around 1/12 of that of the Industrial and Commercial bank of china. Analysis if SCBs on Key Performance Indicators of Banking System Deposits In bank deposits, Public sector banks increased their share in 2008-09 as deposits growth decelerated in private and foreign banks. The share of Current account and savings account (CASA) deposits which are the cheapest source of funds has been consistently declining over 2006-09 in SCBs, which poses a challenge. Only private banks managed to increase their CASA %(See Figure 1)

Figure 1 Credits and Advances In credit advances, foreign banks lowered credit lending to priority sectors in 2008-09. Public sector banks maintained credit growth to the sector, owing to their responsibility of supporting growth in the economy. In private banks, retail loans as a proportion of loan portfolio decreased owing to higher risk associated, especially the unsecured loans. In bank investments, a very crucial trend was seen with banks over the years investing in mutual funds at exponential growth rates with investments in government bonds sharply decreasing each year. Thus, banks are no more conservative and want to capitalize on the higher returns on offer in secondary markets. (See Figure 2)


Figure 3 Spread as % of Assets Foreign Banks with their low cost of funds enjoy high interest spreads as compared to public sector banks.(Figure 3)

Figure 3 Asset Quality and Capital Adequacy Ratio Indian banking system is quite sound with consistently decreasing net NPAs to advances over the years. Even in period of financial turmoil, Net NPAs to advances marginally increased. Capital Adequacy Ratio comfortably meets Basel II norms. In 2008-09, SCBs were able to raise CAR from 13 to 13.2%, bucking the global trend. Operating Expenses Public sector banks with their high wage bills and inefficiencies are far behind Private Banks which through their operational efficiency have been consistently reducing operating costs and hence maintain return on equity in spite of falling advances. As shown in Figure 3, SBI’S operating expenses are on the rise.

Policy Initiatives There have been recent policy initiatives which will have a profound impact on the banking system: NBFCs like Aditya Birla Group, Tata Capital, Reliance Capital, Bajaj Group and RABO Bank, Goldman Sachs etc are in fray.


Introduction of Base Rate The base rate system has replaced the BPLR system with effect from 1st July 2010 Base rate is the minimum rate below which banks cannot lend. Rationale for bringing in this regime was the Lack of transparency in the BPLR system which hindered transmission of monetary policy signals. Also, BPLR system led to under - pricing of credit for corporate and over-pricing of credit to agriculture as well as small and medium enterprises under BPLR. This will give better bargaining power to SMEs and retail customers with healthy credit profiles while negotiating lending rates. Short term loans for highly rated corporates will get costlier in this regime. For now, BPLR and base rate will coexist for few years as existing customers are unwilling to move to higher rate regime. Growth Prospects Retail, rural, wholesale and SME banking will see fast paced growth with CAGR in 15-25% range For public sector banks to tap this growth it’s important they are given more autonomy as 51% govt. holding in Public sector banks does not allow further capital raising to finance growth. Wholesale banking has a huge potential as financing of infrastructure growth pegged at excess of US$600 billions required in the next 5 years. Banks can do this through variety of instruments. SME Banking is another avenue for aggressive growth. Banks should move beyond credit and offer private equity advisory services and relationship management services.

Authors Ashish Rathee, Batch of 2011 IIFT, Delhi

Mohit Bhatia, Batch of 2011 IIFT, Delhi


Jack Enyart would love to sketch the quizzical look you are giving this title, and turn you into a comic book character if the fancy took him. He’s the person you want to meet if you spent Sunday mornings watching Looney Tunes or Duck Tales. The self-made consultoont has twenty five years of experience in the comic book and animation industry. His long stint boasts of associations with Warner Brothers, Disney, Marvel, Fox and Hanna Barbara. He is the most prolific author of the “Looney Tunes” comic book and also developed TV’s first original cartoon show “Duck Tales”. Now he has taken consulting beyond the norms (quite literally, he even changed the name!) and provides “consultoonting” for media houses and individuals alike. He offers expert development, scriptwriting, strategic planning and assistance at pitch meetings for studios. For individuals he helps with organizing projects, finding the right collaborators, making connections with studios and networks and also in drafting simple legal agreements. Project analysis and guidance is offered under various categories such as “Your Career”, “Your Project”, “Your Obstacles” and “Your Strategy”. His own strategy to attract clients is catchy: “You may wonder: can you afford CONSULTOONTING? My answer is: you cannot afford not to get the inside knowledge and custom help you need, to be competitive in this most challenging and fast-changing business!” A distilled version of this inside knowledge and experience is offered as the most basic, vital consultoonting advice in form of a reasonably priced CD. Enyart also reaches out to young audiences through lectures and seminars in schools, libraries and museums, modeling his presentations on the needs of the institutions. To complete his range of services, Enyart has launched a range of referral services to other top professionals in the animation industry through the service “ANIMATION ADVISORS” featuring Jean Ann Wright, a specialist in preproduction, art direction and storyboarding; MJ Lallo, voice artist and recording specialist for animation and others. From being the “Man about Toon” to exploring uncharted territories as “Consultoont” to turning mentor and broadening the horizons for aspiring consultoonts through services such as “Animation Advisors”, Jack Enyart has donned many caps successfully and has also given the consulting industry a new, animated dimension. Author Vasudha Narayanan Batch of 2012 IIFT, Delhi


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Across 5 Founder of strategic consulting (one space),14 6 A sa t u ra t ed m a rk e t whe r e th e r e i s f i e r c e competition, already crowded with people (companies) p r o vi d i n g t h e s a m e t yp e o f services or producing the same kind of goods (one space),8 9 The phase of a project where you do what you promised the client you would do. Comes after the ' d e f i n i t i o n ' p h a s e , a n d b e f o r e 'Follow up',14 11 An information technology research and advisory firm headquartered in Stamford, Connecticut in 1979, 7 12 A brief description of the ideal state "Where" a company wants to be,6 13 A performance management system popularized by Peter Drucker,3

Down 1 Avoid confrontation by bypassing enemy ,8 2 The process of gathering information about other companies in your industry to compare your performance against and to use to set goals,12 3 Founder of a Consulting Firm who is also known an MIT Chemist who discovered acetate, 13(two space) 4 A visionary with 5 forces ,6 5 Deloitte, Ernst & Young, KPMG, PriceWaterhouseCoopers (one space), 4 7 The Art of War (one space),6 8 Type of bar chart that illustrates a project schedule with start and finish dates, deliverables, etc( one space),10 10 In business it is a framework of behaviors or set of rules action governing people's actions and assumptions,8


TEASE YOUR BRAINS How to go about the guesstimates questions! What is the size of the market for disposable diapers in India? Here's a good example of a market sizing. How many people live in India? A billion. Because the population of India is young, a full 600 million of those inhabitants might be of child-bearing age. Half are women, so there are about 300 million Indian women of childbearing age. Now, the average family size in India is restricted, so it might be 1.5 children, on average, per family. Let's say two-thirds of Indian women have children. That means that there are about 300 million children in India. How many of those kids are under the age of two? About a tenth, or 30 million. So there are at least 30 million possible consumers of disposable diapers. To summarize: 1 billion people x 60% childbearing age = 600,000,000 people x 1/2 are women = 300,000,00 women of childbearing age x 2/3 have children = 200,000,000 women with children x 1.5 children each = 300,000,000 children x 1/10 under age 2 = 30 million children How many tennis balls fit in a swimming pool? You can break the question down into smaller pieces by asking the interviewer questions. And if the interviewer doesn’t have an answer, you can make a series of narrowing assumptions. a) What is the volume of a tennis ball? Assume 140 cubic centimeters b) Are we talking about a standard Olympic sized swimming pooling? Yes c) What is the volume of an Olympic swimming pooling? “What do you think?� You will need to make a series of narrowing assumptions and might reason as follows: I know that an Olympic swimming pool is 50 meters long. An Olympic swimming pool has 8 lanes and, based on my experience, each lane is about 2.5 meters wide. So, I will assume that an Olympic swimming pool is 25 metres wide.


Based on my experience, an Olympic swimming pool is about 2 meters deep at the shallow end and 3 meters deep at the deep end. I will assume that the pool starts getting deeper at the 30 meter mark and hits maximum depth 10 meters from the end of the pool.

d) What is the volume of a tennis ball in cubic metres?

e) How many tennis balls fit in a swimming pool?

Since tennis balls are spherical, there will be small gaps between the tennis balls. This means that the actual number of tennis balls that fit in an Olympic swimming pool will be less than our initial estimate. Let’s assume that 5% of the pool is filled by the empty space between tennis balls.

Now try solving this, Q. What is the size of the market for mobile phones in America?


Approach to tackle caselets Issue You are the newest member on the management committee of a well-known top-tier strategy-consulting firm. Eager to be accepted by your more senior peers, you volunteer to study the industry and propose a firm strategy for next millenium, which you will present to the committee at its next meeting. As you leave the meeting, you begin to realize the enormous task to which you have committed yourself. · · · · ·

How do you evaluate the consulting environment and determine likely future scenarios? What information do you use in this process? How will this information be obtained? What (to you believe is most likely to happen in the consulting industry given your present knowledge? How did you arrive at this conclusion? What strategy do you propose to the management committee?

Possible Solutions What matters here is the thinking process, not necessarily the answer. A good place to begin is to evaluate the industry from a competitive analysis perspective. such as Porter’s five forces. The following is an abbreviated analysis. Rivalry (low to moderate): The management consulting industry is fragmented, with many players each holding relatively small concentration of total market. Firms act as competitive monopolists and differentiate themselves by specialty, type of customer (Fortune 100 versus Fortune 1000 companies), reputation (McKinsey versus accounting firms), and the resources they employ (no MBAs versus all MBAs). Many companies are relationship-driven with their customers, which limits competition and keeps prices high. Top tier firms in particular are able to have high price points. Potential Entry (moderate): There are no great barriers to entry into the consulting industry; however, it is primarily the established firms that compete in the top tier of the industry. Its possible new firms would enter if the industry were earning positive economic profits. Substitutes (moderate): Companies can move the consulting process in-house by hiring ex-consultants and bright MBAs. Buyer Bargaining (moderate-high): In the last decade, the consulting market supply generally following demand, which lowers buyer power. However, it is appropriate to question the effect a recession might have on industry. Its possible demand may decrease as companies quit expanding, which would reduce demand, give buyers more bargaining power, and push prices lower. Supplier Bargaining (low-moderate): Major suppliers are the intellectual capital employed by firm (e.g., experienced consultants who bring in sales and new consultants who provide analytic). Firms must pay market price or risk losing suppliers. Other interesting points might explore the critical success factors in the consulting industry. What sets top tier firms apart from middle ones? Do any firms have specific sustainable competitive advantages? How does the marketing mix differ among firms? Does your firm have any specific core competencies or advantages that set it apart from other companies?


Determining likely future scenarios is more ambiguous. There are several important points to consider: · · · · · · · · ·

What affect will a recession have on consulting firms? Will top tier firms suffer differently from others? How will the mix of products demanded change over time? (e.g. cost-cutting studies rather than market expansion studies.) Will the consulting market continue to expand or suffer a cutback? Will certain geographical areas expand faster than others will? What are the key success factors to succeeding in the industry? Is there any way to achieve a sustainable advantage that cannot be duplicated by your competitors? Can you use non-traditional methods to achieve competitive advantage, such as leveraging through technology? Given your firm's competitive strengths and core competencies, what is the best strategic route?

Using this approach and answering the questions brought forth would help address the issue.


THINKING CAPS DESIGN CONCEPT This cap has been designed to showcase the spirit of a consultant, IIFT and Socrates alike. On the left side of the cap, we have an impression of cogs and wheels. This symbolises the spirit of Socrates. The cogs and wheels are the most important parts of any machine. This design draws parallels to the human brain and creativity which are essential requisites for a successful consultant.

Salient features of the Design:We have the logo of IIFT imprinted on the front portion of the cap. On the rear end, flowing lines towards the side lend continuity and add to the visual aesthetics of the design. Team name- Team Captivate Vasudha Narayanan Rathin Rawal MBA(IB) 2010-12 Batch

Amandeep Singh Sriram R


CLUB BUZZ Club Activities 2009-10 Kinduz Consulting comes a visiting “Business Consulting is like the “Chakravyuha or Padmavyuha” in Mahabharata. The client’s organization knows what is inside, while you do not know anything inside. You have to go in, fight the inefficiencies within the client’s organization, and then come out successful. Mr. Pavan Kota has extensive experience in the field of Business Consulting, working in the past with the TATA Group, Lionbridge and Capgemini and consulting with clients in the U.S., India, U.K. and Singapore.

The session conducted on covered: · Challenges faced in Business Consulting · Analyzing case studies, identifying causes from problem statements · Six Sigma approach to problem solving

Accenture Business Consulting in IIFT · · · ·

Session conducted by Rahul Misra, an engineer from IIT-B with 5 years of work-ex and an MBA from ISB. Session on “How to approach the interviews of consulting companies” Stressed on need for a strong CV through an account of his experiences of consulting interviews at ISB. Advised developing a diverse skill set to be eligible for multiple domains while applying to consulting companies.

Demand Forecasting

A session on demand forecasting was conducted by Yash Saxena of Emergent Ventures India, who also happens to be an IIFT alumnus.

Salient Features of the session: Necessity of studying demand forecast was analysed. The reasons were Stock effects and Market Response Effects. Different methods of forecasting covered: Prediction Market, Delphi Technique, Game Theory.


CLUB BUZZ Club Activities 2009-10 Sectornama Sectornama- The sectoral analysis competition was judged by Mr. Som Kapoor, an IIFT alumnus employed with Accenture Business Consulting. · Emphasis was laid on how to make an impactful deck. Salient features of all teams’ decks were picked up to illustrate the point. · Knowledge of simple tools and techniques such as Excel, Powerpoint was stressed on, common sense was identified as extremely crucial. Winners!! 2009-11: Superchargers 2010-12: Arthashastra Thinking Cap

Socrates organized a competition to dress up that part of the body that matters the most: The Head. Teams were to design a cap that showcased the qualities of a consultant and an IIFTian. The winning entry from Team Captivate is displayed

Live Project: ButterflyFields Butterfly Fields is a unique initiative of IIT/IIM Alumni to make learning enriching and enjoyable for students. The scope of the live project at IIFT included looking at export/import prospects of educational aid; need gap analysis and identifying potential joint venture partners.


IIFTian success stories

Crossword Puzzle Answers



Strategos Volume I September'10