CONTENTS
In the spotlight: Marketing & Communications Airport report: Helsinki In review: Airport Economics & Finance Conference and ACI Asia-Pacific/World Annual General Assembly ;OL THNHaPUL VM [OL (PYWVY[Z *V\UJPS 0U[LYUH[PVUHS
Plus: ASQ winners & Investing in Africa
Marketing & Communications: Time to be heard Volume 24 – Issue 2, 2019 www.aci.aero
Issue 2 Volume 24
In this issue 3 Opinion Airport World editor, Joe Bates, reflects on the importance of good public relations in this ‘marketing and communications’ themed issue.
8 All aboard Innovation, capacity challenges, sustainability and the customer experience were just a few of the topics on the agenda at this year’s ACI Asia-Pacific/World Annual General Assembly, Conference & Exhibition in Hong Kong, writes Joe Bates.
14 World in motion New resolutions demonstrate ACI’s commitment to facilitating safe and comfortable travel for all passengers, regardless of ability, writes ACI World’s communications manager, Sabrina Guerrieri.
17 View from the top ACI World director general, Angela Gittens, reflects on the topics of training and recruitment.
18 Northern light Helsinki Airport director, Joni Sundelin, tells Joe Bates more about the ongoing development of his gateway as it looks to cement its status as northern Europe’s transfer hub to Asia.
23 Making headlines Hollywood Burbank Airport’s Nerissa Sugars explains how winning ACI-NA’s prestigious 2018 Peggy G Hereford Award has shown the value of formulating a strategic marketing and communications plan.
24 Simply the best Airport World pays tribute to the 2018 Airport Service Quality (ASQ) customer experience award winners and talks to some of the CEOs of the successful gateways.
AIRPORT WORLD/ISSUE 2, 2019
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