Page 1

AIRPORTS COUNCIL INTERNATIONAL The Voice of the World’s Airports

World Report OCTOBER 2011

INSIDE THIS ISSUE Message from the Director General


ICAO CAPSA-Europe Project: Kick Off Meeting in Paris

Paving the Way for the ACI ACRIS First Service Implementation and Proof of Concept

2011 ASQ Forums are the Largest Ever Held

ACI APEX in Safety Pilot Programme

Baggage Screening: Image Analysis and Threat Detection

World Business Partners Airport Tour

Events and Publications


ACI World Report – October 2011 Dear Colleagues, Last month, ACI participated in the ICAO Global Air Navigation Industry Symposium (GANIS), at which the countries developing air traffic modernization systems joined with other governments and industry to review and discuss the way forward in implementing the systems. ICAO Secretary General Raymond Benjamin noted that, “[o]ver the next 10 years, some $120 billion will be spent worldwide on upgrading the global aviation system to enhance safety, efficiency and overall sustainability. We have to ensure that it is done in a timely, coordinated and harmonized manner around the world,� Some 500 participants gathered for the three-day programme. I moderated a panel on making the business case and getting financing for the equipage that will be needed by aircraft operators to take advantage of system improvements. The aircraft operators have continually expressed concern that their investments would not yield sufficient cost savings in an acceptable period of time because those savings would only come when most users had the equipment. The presenters in my panel, from the European Union, SESAR, IATA and Nexa Capital, a public/private partnership vehicle to finance air transport investment requirements for NextGen, the US programme, described approached to provide incentives for aircraft operators to get ready early. For airports, the air traffic modernization has significant implications and it will be critical for us to understand the pace of the programmes around the world. Some airports are already using programme features such as performance based navigation which improves efficiency for aircraft coming into the airport and collaborative decision-making (A-CDM) which can improve overall efficiency for the airport and create a more reliable experience for the passenger. This is one of the modernization elements that integrates air traffic management with management on the terminal and groundside platforms. At the upcoming World Annual General Assembly (WAGA) in Marrakech, we will ask the members to endorse a joint project with the Civil Air Navigation Services Organization (CANSO) to promote the introduction of Airport CDM. We are also working with ICAO to integrate airports into future air traffic management system development. Our principle issues are to ensure that air traffic modernization does not generate additional aircraft noise in our communities and to match airport capacity with improved air traffic capacity. ICAO holds its 12th Air Navigation Conference in November 2012. ACI will be there to represent the interests of airports. As a reminder, we celebrate our 20th anniversary at the ACI World Annual General Assembly, Conference and Exhibition in Marrakech, Morocco, 31 October to 2 November. I look forward to seeing you there!

Angela Gittens Director General

ACI World Report – October 2011

Visit the ACI Regions’ Web sites Click on a map to visit a site ACI Africa

ACI Asia-Pacific

ACI Latin America – Caribbean

ACI Europe

ACI North America

ACI World Contact Information

ACI World Social Media

Tel: +1 514 373 1200 Fax: +1 514 373 1201 Mailing address: PO Box 302 800 Rue du Square Victoria Montreal, Quebec H4Z 1G8 Canada Courier address: Suite 1810 800 Rue du Square Victoria Montreal, Quebec H4Z 1G8 Canada

@ACIWorld @ACITraining



ACI World Report – October 2011

ICAO CAPSCA-Europe Project: Kick-Off Meeting in Paris by: Arturo Garcia-Alonso

The 1st meeting of the Cooperative Agreement for the Prevention of the Spread of Communicable Diseases through Air Travel (CAPSCA) project for the European and North Atlantic (EUR/NAT) regions took place in the ICAO premises in Paris, France, 20-22 September 2011, with active airport participation, ACI Europe and ACI World. More than 65 civil aviation and public health authorities’ representatives, and industry observers, shared best practices on the preparation and update of aviation public health emergency preparedness plans, in compliance with related ICAO Standards and Recommended Practices (SARPS) and World Health Organization (WHO) International Health Regulations (IHR). The main outcomes of the meeting were: • • • • •

States attending the meeting agreed for ICAO to establish the CAPSCA project in the ICAO EUR/NAT Region. States will confirm participation in CAPSCA - Europe by the designated authorities States and the aviation sector were encouraged to undertake regular exercises to test the preparedness plans. Consideration of business continuity management/whole of society principles in preparing and updating aviation public health emergency preparedness plans. Risk and crisis communication strategy and policy needs before and during a public health emergency.

The CAPSCA focus, in line with ICAO SARPs and WHO IHR (2005) also addresses chemical, biological and radio-nuclear risks, to encompass all potential public health emergencies that involve the aviation sector. For more information on airport public health initiatives, please contact

ACI World Report – October 2011

Paving the Way for the ACI ACRIS First Service Implementation and Proof of Concept by: Arturo Garcia-Alonso

The 8th meeting of the ACI Aviation Community Recommended Information Services (ACRIS) Working Group took place in Frankfurt, Germany, 12-13 September 2011, hosted by Fraport, with active participation of more than 20 individuals representing airports, airlines, air navigation service providers, and technology suppliers. The main goal of the meeting was to establish a project plan to define a WebService following the ACI 502A10_ACRIS Recommended Practice (with additional guiding references as A-CDM Community Specification EN 303 212 (ETSI), EUROCAE ED145 and AIDX) to exchange Airport-CDM related information (data) in a standardized way between airports, airlines, and ground handling agents. Participants agreed as well to provide a reference implementation of this ACRIS A-CDM WebService, develop an implementation guideline, and establish a proof-of-concept portal solution to validate the ACRIS A-CDM WebService definition and implementation. Other outcomes of the meeting were: • • • •

Approval of the ACI ACRIS Semantic Model as guidance material Future release of the Self Service Bag Drop Off related ACRIS WebServices Research on integrated passenger processes services Business requirements for WebServices related to disabled passenger pre-notification

The ACRIS WG and the ACI World Airport IT Standing Committee are coordinating these developments with the other relevant ACI World Standing Committees, ACI regions and aviation stakeholders. For more information on Airport IT initiatives, please contact



ACI World Report – October 2011

ASQ Forum in Beijing

2011 ASQ Forums are the Largest Ever Held by: James Ingram, Senior Manager, DKMA

The annual ASQ Airport Forums were held in Cancun, Barcelona and Beijing. Confirming the success of previous events, the 2011 ASQ Airport Forums were the largest ever held and the three conferences were attended by over 300 delegates from airports participating in the ASQ Programme. The airport forums provide a unique opportunity for airport managers to meet with colleagues from around the world and discuss the challenges and opportunities for improving the quality of airport services. The main themes discussed during this year’s airport forums were: • • •

Understanding airport ambience Airport retail, food & beverage research: presenting the new ASQ Retail benchmark programme Best practices for analysing & presenting ASQ results

During the events, presentations were given by Atlanta, Beijing, Dublin, Guangzhou, Hainan, Indianapolis, Malta and Quebec City sharing how they are using ASQ to continuously improve the passenger experience at their airports. The airport forums are also the opportunity to discuss industry best practices in managing service quality. The topics chosen for this year were airport loyalty programmes & initiatives to improve staff courtesy. Presentations were given by Amsterdam and Milano, explaining how they are using loyalty programmes to improve the passenger experience for business travellers and to grow commercial revenues. Bangkok, Calgary, Halifax and Lyon presented the new initiatives they have implemented to focus staff on courtesy, an essential ingredient of excellent service quality.

ACI World Report – October 2011 ACI would like to take the opportunity to thank the teams at Cancun, Barcelona and Beijing Airport for hosting such outstanding, unforgettable forums. For more information on the ASQ Programme, visit or contact Craig Bradbrook at

ASQ Forum in Barcelona

More About ASQ

Airport Service Quality (ASQ) is a comprehensive ACI initiative to help airports in their continuing efforts to improve the quality of service experienced by passengers. Four core programs provide practical management information and advice specifically for the airport industry: ASQ SURVEY - Passenger satisfaction benchmarking ASQ Survey is the world’s leading airport customer satisfaction benchmark program with over 220 airports participating. It provides the most authoritative and extensive analysis of airport service performance available today. ASQ PERFORMANCE - Benchmarking passenger waiting times ASQ Performance measures passenger processing times using 16 key performance indicators such as “waiting time at check-in” and “delivery of first bag / last bag”. ASQ Performance allows airport management to accurately pinpoint underperformance, bottlenecks and over-performance. ASQ ASSURED - Airport certification ASQ Assured is a quality management certification designed for airports. It helps airports meet the challenge of managing service quality by recognizing the initiatives and processes in place. Certified airports benefit from industry recognition as well as an independent audit and report on their processes. ASQ MANAGEMENT - Advisory services ASQ Management provides support and advisory services for airports wishing to improve their quality of service. Advisory projects range from supporting airports looking to achieve the ASQ Assured certification to assistance in implementing best practice throughout the airport.



ACI World Report – October 2011

ACI APEX in Safety Pilot Programme by: David Gamper

From September 5 through 9, 2011, a team led by ACI visited the Gnassingbé Eyadéma International Airport in Lomé (Togo) to carry out the first pilot Peer Review under the APEX in Safety programme, of the safety situation of an ACI member airport, at the request of the airport operator, the Société Aéroportuaire de Lomé Tokoin (SALT).The team also included an ICAO representative. The peer review process consists of a multi-day visit to the requesting airport by a team of experts in airport safety chosen by ACI to review the airport’s facilities, procedures and organisational structure. The goal of the peer review is to bring experienced observers from other airports (peers) to provide an independent assessment of the factors affecting safety at the requesting airport and to identify industry “best practices” that can enhance safety. In addition, in response to a request from SALT, the team also reviewed and provided guidance for expediting the process of aerodrome certification and for the implementation of a Safety Management System (SMS), including assistance with a gap analysis relating to the SMS.

ACI World Report – October 2011

ACI APEX in Safety Pilot Programme continued...

The ACI APEX in Safety program is a multi-faceted program designed to assist airports improve safety using a combination of structured peer reviews conducted at the airport location, training delivered through ACI Global Training, sponsorship of regional safety conferences and provision of supporting safety documentation as well as industry best practices. The APEX program is conducted in close coordination with ACI Regional Offices and with ICAO. The report of the visit is in the final preparation phase and will be sent to SALT shortly. The team was made up of: • • • • • •

Mr. David Gamper, Director of Safety and Technical Affairs, ACI World (Team leader) Mr. Ali Tounsi, Secretary General, ACI Africa, Mr. Ahmed Abkari, Engineer, Air Navigation Department, ONDA – Moroccan Airports Mr. Thomas Romig, Safety Officer, Geneva Airport Mr Arthemon Ndikumana, Regional Officer, Aerodromes and Ground Aids, ICAO West and Central Africa office. Mr. Richard Marchi, Consultant to ACI

ACI expresses its gratitude to all those involved in the team and to the staff of Lomé airport who provided an outstanding welcome and an extremely productive climate with easy access to staff and information throughout the visit. According to Angela Gittens, Director General of ACI World: “APEX will provide the necessary framework for airports around the world to benefit from, and lend, the knowledge and experience of their safety experts in identifying and prioritizing the actions that individual airports can take to reduce risks and improve responsiveness in the event of an incident. As the leader of the airports industry, ACI is pleased to facilitate a partnering process whereby each airport by virtue of its unique characteristics, strengths and knowledge can contribute to helping others improve safety compliance and mitigate the risks of airport incidents worldwide.

About APEX in Safety APEX in Safety is designed to help airports worldwide identify and address safety vulnerabilities and is built on the ICAO principles of information transparency, in a non-punitive, ‘just culture’ environment, where sharing data and best practices lead to excellence. ACI matches Airport Safety Partners to help one another. PEX pilot projects will serve as models for ACI members worldwide. Expected outcomes include tangible increases in safety and compliance by members in response to specific needs identified by participating airports with the ultimate goal of reducing the potential for airport safety incidents.



ACI World Report – October 2011

Baggage Screening: Image Analysis and Threat Detection by: John Webster

The X- ray screening of baggage is one of the most familiar aspects of modern airport travel to us all and remains one of the most effective front line security measures that can be deployed for the detection of weapons, explosive devices and prohibited items at airports. X-ray baggage scanners also offer a most convenient and unobtrusive means of checking large quantities of baggage in a busy and time critical transport environment, which is becoming increasingly important in terms of modern air travel requirements and increased numbers of passengers. The increase of airport and airline targeted terrorist activity in the past decades has meant that baggage screening technology and baggage screeners have faced a continuous and developing challenge of detecting weapons, explosives and prohibited items, as well as remaining vigilant to new threats. Despite the increase in technological sophistication of x-ray baggage scanners, the scanners themselves are still not capable of detecting threats unaided and it is the role of the baggage screener in detecting threats and analyzing the x-ray images which is still of paramount importance. It is commonly known that the probability of threat detection of a baggage screener relates directly to the level of training and testing that they receive, and therefore it is vital that baggage screening personnel receive effective and ongoing training in threat detection and are regularly evaluated and tested in this regard, to ensure operational excellence. Given the dynamic environment that airports work within, it is critical that each airport continually reviews its processes, procedures and training to ensure that its staff is always ready to proactively address the security concerns in today’s aviation environment, while looking towards the future. In keeping with this focus, ACI Global Training has recently partnered with SGS to provide a core baggage screening training programme on meeting learning objectives for airports to effectively conduct baggage X-ray image analysis and non-intrusive inspections. Our baggage screening programme consists of a suite of training modules specifically designed to enhance the threat detection awareness of image screeners for hold and carry-on baggage. The training is composed of a mixture of classroom and baggage X-ray simulator training modules. These modules cover the recognition of weapons, explosives, chemical products and other prohibited items on an X-ray image and explores the image analysis tools and functions with which to recognise them. The X-ray simulator software is accessed on a computer and the image analysis training will replicate the tools and functions of the baggage x-ray machine that the screeners utilise in local operations. ACI Global Training was launched in early 2004, when ACI in conjunction with key industry partners, set out to deliver training courses with the objective of answering its airport members’ needs. ACI is committed to providing a curriculum offering the relevant knowledge required to run all airport functions and operations to the highest of standards. For more information on this training programme, please visit:

ACI World Report – October 2011

World Business Partner (WBP) Airport Tour As initiated in the Business Plan approved at the ACI Asia-pacific Board Meeting held in Delhi in April 2011, ACI Asia-Pacific Regional Office organized an Airport Tour for the WBP members in their region on 6 to 8 September 2011. The objective of this new initiative was to provide opportunities for airport members and WBPs to explore synergies where airport members can take advantage of the WBP’s expertise when planning or implementing their airport development strategies and at the same time, to provide added values to WBP members. 8 participants from 5 WBP companies with businesses ranging from airport master planning, IT systems infrastructure and duty free retailing, participated in this Airport Tour. The participants visited Incheon International Airport on 6 September 2011, Nanjing International Airport on 7 September 2011 and Beijing Capital International Airport on 8 September 2011. These 3 airports were selected in view of their massive expansion plans. All 3 host airports offered generous support and welcomed the Airport Tour participants with great hospitality. WBP members were invited to attend a meeting with the senior executives of the airport in the morning where they received a detailed briefing on the airport’s vision and their development plans. During the meeting, WBP members were able to establish contacts with staff members in charge of the departments relevant to their businesses. They also had the opportunity to present to the Airport Executives capabilities of their companies and to introduce to them latest technologies or business strategies in their respective areas of expertise. A site tour was arranged in the afternoon where WBP members visited the airport terminals to experience the busy passenger traffic or the construction site to appreciate the magnitude of the expansion projects. Feedbacks were collected from the participants after the Airport Tour and responses were all very positive. All agreed that the ACI Asia-Pacific Regional Office should continue organise these tours for WBP members and some suggested Changi Airport in Singapore and Soekarno-Hatta International Airport in Jakarta, Indonesia be included in the next event.



ACI World Report – October 2011

PaxFlash and FreightFlash

August passenger traffic expands by 3%, driven by international travel In August 2011 2.9% more passengers passed through airports worldwide compared to a year earlier. International traffic grew by 4.3%, whereas domestic passengers increased moderately at 1.7%. Several factors accounted for the somewhat slower growth when comparing with preceding months. Africa continues to represent a significant drag on international passenger numbers as confidence in North Africa as a safe tourist destination, especially in Tunisia and Egypt, has not been restored yet. The region declined by 15%, while the more significant international passenger segment dropped by over 20%. In Asia Pacific, growth was moderate at Chinese airports. Beijing stagnated (+0.6%) while the two Shanghai airports lost between 5 and 6%. The latter decline is a result of very steep increases in 2010 due to the World Expo in Shanghai. Japan is recovering slowly as decreases are mainly in the single digits with the exception of Narita where a 12.3% decline still shows a lack of international demand to Japan. Traffic in the region was lifted by demand to and from Thailand, South Korea, India and Singapore. Only a very few airports in Europe had to cope with traffic declines. It is striking that many airports in Germany reported falling traffic which must be attributed to the introduction of an aviation tax at the beginning of the year. As a result, carriers reduced their capacity and passengers sought other modes of travel or airports as a departure point outside Germany. Traffic increases in Spain, Italy, Scandinavia and Turkey supported positive results in Europe in August. North America remains a mixed picture supported by a solid expansion of international traffic by 4%. Network reshuffling and capacity management dominate the market. Memphis suffered the sharpest decline (-16.7%) as Delta Airlines drastically cut capacity at the airport. For the same reason Cincinnati continues to lose traffic at -9%. Freight growth remained in negative territory for the fourth consecutive month. Figures still need to be viewed in conjunction with the corresponding period when international traffic, in particular, grew by 21%. Therefore the figures should not be seen as the beginning of a slowdown yet. A slight uptick of domestic freight in August into positive growth area may point to a return to positive international freight growth in the coming months when corresponding period growth also decreased significantly. The on-going uncertainty over sovereign debt issues, health of the banking sector, a cooling economy in China and economic growth in general however does not provide a positive backdrop to the outlook for global air freight. ACI World’s Economics Director Rafael Echevarne commented, “The world traveller continues to show resilience despite the signs of global economic uncertainty. With overall passenger growth increasing by +2.9% in August (and +4.8% for year-to-date), this is mainly driven by continued growth of international passenger traffic globally. Air freight, on the other hand, does not paint a particularly rosy picture for August. There is almost an across the board slowdown in global freight volume in the year-over-year growth figures (-2.2%). With business confidence eroding in an uncertain economic climate, this sentiment is partly reflected in the freight data. The dramatic deceleration in the evolution of freight traffic over the year puts into question whether we will end the year in positive territory.” Click here to download the full report.

ACI World Report – October 2011

Running for Training

On Sunday 25th September, ACI World Staff, Nathalie Zulauf participated in the 2011 Montréal Marathon and completed the 42.2km in 3 hours 54 minutes. Congratulations Nat! On Sunday 9th October 2011, ACI World Staff, Arturo Garcia participated in the 2011 Ottawa Fall Colours Marathon. His time was 4 hours 27 minutes 44 seconds. Congratulations Arturo! They have both decided to raise funds for training scholarships that will enable airport employees from Least Developing Nations to attend courses that they would not otherwise be able to attend.

If you would like to donate towards this fund, please contact:

Make a difference in someone’s life today!


Suzanne Acton-Gervais, Global Training Manager, will leave us on 21 October 2011.


Melisa Monje, Global Training Manager, will join the team on 7 October 2011.



ACI World Report – October 2011

ACI Events 2011 October

ACI Events 2012 March

16 - 18 October 20th ACI North America Annual Conference and Exhibition San Diego, CA, USA

7 - 9 March 4th ACI Airport Economics and Finance Conference & Exhibition London, United Kingdom

31 October - 2 November 21st ACI World/Africa Annual General Assembly, Conference & Exhibition Marrakech, Morocco

21 - 22 March 6th Aviation and Environment Summit Geneva, Switzerland

November 7 - 10 November ACI North America Concessions Conference Atlanta, GA, USA 28 - 30 November ACI Europe & ACI Asia-Pacific Airport Exchange 2011 Abu Dhabi, U.A.E.

December 5 - 8 December (TBC) The Power of India Hyderabad, India

ACI Events 2012 January 11 - 13 January ACI North America Insurance and Risk Management Conference New Orleans, USA 12 - 14 January 6th ACI Asia-Pacific Human Resources Best Practice Seminar Harbin, China 21 - 28 January ACI North America Air Service Data & Media Relations Conference Long Beach, USA For a complete list of events visit us online at:

26 - 29 March ACI North America Public Safety & Security Conference 26 - 29 March ACI North America Business Information Technology Conference Vancouver, Canada

April 15 - 19 April ACI North America Operations & Technical Affairs Conference ACI North America Environmental Affairs Conference Las Vegas, Nevada 23 - 25 April 21st ACI Europe Airport Trading Conference and Exhibition Oslo, Norway

May 22 - 25 May 7th ACI Asia Pacific Regional Assembly, Conference & Exhibition Singapore

June 20 - 22 June 21st ACI Europe Annual Assembly, Conference & Exhibition Madrid, Spain

September 9 - 12 September 22nd ACI World / ACI North America Conference & Exhibition Calgary, Canada

ACI World Report – October 2011

ACI Publications Catalogue July


Click to download the ACI Publications Catalogue 2011

aci publications

order form - January 2011

ACI MONTHLY World Airport Traffic Report (WATR) 2010 – eBook – 1 issue for the month of……………… 2010 - eBook - 12 issues** 2010 - Excel - 1 issue for the month of .......................... 2010 - Excel - 12 issues Past issues eBook: 2003 – 2009 2003 2004 2005 2006 2007 2009 1 issue for the month of ........................ 12 issues Excel: 1994 - 2009 1994 1995 1996 1997 1998 2000 2001 2002 2003 2004 2006 2007 2008 2009 1 issue for the month of ........................ 12 issues

ACI Publications Order Form 2011

Member Price

Non-Member Price

30 275 150 1,500

75 675 375 3,750

25 250

60 600


1999 2005 125 1,250

300 3,000

ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)

Member Price

Non-Member Price

2010 – eBook – 1 issue for the month of……………… 2010 - eBook - 12 issues** 2010 - Excel - 1 issue for the month of .......................... 2010 - Excel - 12 issues

30 275 150 1,500

75 675 375 3,750

Past issues eBook: 2005 – 2009 2005 2006 2007 2008 2009 1 issue for the month of ........................ 12 issues

25 250

60 600

Excel: 2005 - 2009 2005 2006 2007 2008 2009 1 issue for the month of ........................ 12 issues

125 1,250

300 3,000

Member Price

Non-Member Price





ACI Statistics Package 2010

ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR) eBook – 12 months Excel – 12 months

1 of 5



Airport Data

Click to download the 2011 ACI Global Training Course Catalogue


ACI Publications Order Form –January 2011

Click to order your copy of the ACI Airport Economics Survey 2010

ACI Airport Economics Survey


December 2010 ACI World | PO Box 16, 1215 Geneva 15 Airport, Switzerland | Tel: +41 22 717 8585 |

ACI Statistics Manual: A practical guide addressing best practices

Click to download your copy of the ACI Statistics Manual: A practical guide addressing best practice

2011 March 2011 ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada |

Published by ACI World Editor: James Roach Communications Manager +1 514 373-1226


ACI World Report, October 2011  

The monthly newsletter of Airports Council International, the Voice of the World's Airports

ACI World Report, October 2011  

The monthly newsletter of Airports Council International, the Voice of the World's Airports