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MARCH-APRIL 2020 • V9.1

Qantas develops and deploys a digital flight planning tool 4D route optimization maximizes choices for efficiency

Cebu Pacific uses big data across its Operations Fuel efficiency and performance benefits

Solutions in Practice – a safe device mounting solution ASG’s fixed mount at Southwest Airlines


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International Flight Support ApS | Copenhagen Airport Business Center | Petersdalvej 1A, DK-2770 Kastrup | Denmark www.ifs.aero | sales@ifs.aero | Company direct: +45 3346 4600 | Sales direct: +45 3346 4602


COMMENT Aircraft IT Operations: data has always been important and current availability makes it ever more so

AIRCRAFT IT Operations Publisher/Editor Ed Haskey E-mail: ed.haskey@aircraftit.com Telephone: +44 1273 454 235 Website: www.aircraftIT.com Chief Operating Officer Scott Leslie E-mail: scott.leslie@aircraftit.com Copy Editor/Contributor John Hancock E-mail: john@aircraftit.com Magazine Production Dean Cook E-mail: deancook@magazineproduction.com AircraftIT Operations is published bi-monthly and is an affiliate of Aircraft Commerce and part of the AviationNextGen Ltd group. The entire contents within this publication © Copyright 2020 AviationNextGen Ltd an independent publication and not affiliated with any of the IT vendors or suppliers. Content may not be reproduced without the strict written agreement of the publisher. The views and opinions expressed in this publication are the views of the authors and do not necessarily reflect the views or policies of their companies or of the publisher. The publisher does not guarantee the source, originality, accuracy, completeness or reliability of any statement, information, data, finding, interpretation, advice, opinion, or view presented.


ne hundred years ago on 25 February 1920, the first purpose built Control Tower and Air Traffic Control ATC system was commissioned by the UK Government for London Airport, Croydon (closed in 1959). Those first controllers tracked the dozen or so daily flights to and from the airport using radio navigation and paper maps, and provided basic traffic, location and weather information to pilots over the radio. They used information to improve traffic management and to help pilots plot and fly the safest routes. Today, Nats UK air traffic control, handles some 8,000 flights a day, supported by advances in the generation, organization and analysis of data to deliver information as well as the display of that information to both pilots and ground systems, including ATC, in ever more convenient and accessible forms. Not to put too fine a point on it, data has always been King. Nowadays, with advances in digital technologies and analytics, we can generate and handle volumes of data that allow both aviators and ground systems unprecedented insights into the practicalities for a flight (fuel, weight, timings, etc.), what is happening around them, what is going to happen around them and what alternatives they might pursue. In this issue you’ll find a number of articles and content looking at innovative applications for the latest digital and analytic capabilities being leveraged for commercial aviation.

Our case study from Qantas chronicles the airline’s development and deployment of an innovative flight planning and route optimization tool. It also shares how Qantas has started to use the tool to enhance operations and save fuel and how it has contributed to the inauguration by Qantas of the world’s longest non-stop service. We also have an article about Cebu Pacific’s application of big data to its flight operations processes and to fuel efficiency. Of course, whatever device is used to manage and display data, it will function best if it can be seen by the pilot without getting in the way and, for that, a good mounting system is essential. This issue’s ‘Solutions in Practice’ is about the development and deployment of the ASG fixed mount and how Southwest Airlines installed device mounts on its fleet with minimum disruption and maximum conformity with its own requirements. Then we have Vendor Flight Logs from Comply 365, Logipad from DextraData and eTT Aviation. We really do cover the park in Aircraft IT Operations. As well as all of that, there is the regular round-up of news and technology developments: plus, of course, useful features such as the ‘Operations Software Directory’. This is Aircraft IT Operations: not only an insight to the latest technology but useful pointers on how to use it.

Ed Haskey

AIRCRAFT IT Operations • MARCH-APRIL 2020 • 3

AIRCRAFT IT Operations: V9.1

CONTENTS 06 Latest News and Technology updates Latest News and Technology updates Keeping up with what is happening in a complex and evolving business world is a challenge. At Aircraft IT Operations or here in the Aircraft IT Operations e-journal the latest developments are sorted and ready to read.

34 CASE STUDY: Airline Case Study — Qantas Mike Riegler, Manager Business Innovation and Support Flight Operations, Qantas How an innovative flight planning and 4D route optimizing solution was developed, the ways in which it has enhanced Qantas operations and how it has been applied to support the longest ever non-stop service.


52 VENDOR FLIGHT LOG Dirk Leese, Business Consultant, Logipad explains how the solution starts with the customer to save time and money, and ensure a good service In a further Q&A piece, Dirk Leese, Business Consultant, Logipad provided by DextraData GmbH, completes his ‘Vendor Flight Log’ for Aircraft IT.

54 SOLUTIONS IN PRACTICE Real life essential five minute case studies The evolution of the ASG fixed mount, the requirements for a safe mounting solution, and how Southwest Airlines installed device mounts on its fleet with minimum disruption and maximum conformity with its own requirements.


Neil Thomas, VP, Product Strategy at Comply365 explains how new compliance approaches improve operations and empower the frontline In this Q&A piece, Neil Thomas, VP of Product Strategy, Comply365, completes his ‘Vendor Flight Log’ for Aircraft IT.

46 CASE STUDY: Big data improves operations and fuel performance at Cebu Pacific

Tom LaJoie, President and CEO of eTT Aviation explains how a focus on client needs and innovation has made eTT Aviation the choice for a growing clientele In our third Q&A piece, Tom LaJoie, President and CEO of eTT Aviation, completes his ‘Vendor Flight Log’ for Aircraft IT.

60 Operations Software directory A detailed look at the world’s leading Operations IT systems

Francesc Torres, Director Operational Support, Cebu Pacific In this case study Cebu Pacific outlines how it uses Big Data technology to improve Flight Operations and Fuel Efficiency performance, plus some internal actions set up to develop a fuel efficiency program throughout the company.

AIRCRAFT IT Operations • MARCH-APRIL 2020 • 5


Aircraft IT welcomes three new vendors to the expert panel It’s always a pleasure to welcome new vendors to the Aircraft IT panel of experts. It is our close connection with aviation IT vendors that ensures users and readers benefit from the best and most up-to-date information available in the sector. Welcoming eTT Aviation, Yonder and TrustFlight, Aircraft IT COO, Scott Leslie said: “Every one of the vendors who support Aircraft IT brings tremendous value to the website and eJournals. Their span of expertise not only ensures that every step in the aircraft operations process is well served with a range of IT solutions but also that users and readers of Aircraft IT can keep right up to speed simply by using the website and reading the eJournals. eTT Aviation, Yonder and TrustFlight will bring their own expertise to further enhance our service that is so appreciated by professionals in the sector.”

eTT Aviation

The Management Information System for Aviation (MISA), is a fully integrated, and expertly supported product that provides extensive tools for an aviation company to manage all aspects of their business, including accounting, maintenance, inventory management, purchasing, flight operations, employee training, human resources, payroll, labor collection, government contracting, and flight school management. It is a common practice for aviation companies to use multiple applications to manage their operations. Often, such applications have limited interfaces necessitating duplicate data entry – a recipe for inducing errors and decreasing efficiency. And even when interfaces exist, they can be difficult to manage and require resources to build, maintain, and support them. MISA provides the solution for these issues by standardizing, streamlining, and integrating business processes across all the various departments and

functional areas within the company; and this integration improves the bottom line while providing employees a user-friendly and consistent application experience across the whole organization and access to real-time, comprehensive, and relevant information from a single system rather than from disparate sources. MISA boasts impressive customer loyalty evidence from a number of aviation companies who have used MISA as their ERP system for more than two decades.


Yonder helps users find relevant information by providing shorter documents and manageable revisions. A workflowbased approval tool allows different users to collaborate without being physically in the same location. This workflow is configured to customer specific needs and can include regulatory authorities and external stakeholders. Yonder has over 15 years of experience with electronic documentation in aviation that business can leverage to customers’ benefit. The team has a diverse background ranging from a former EFB administrator for a large international airline to a long-haul captain knowing from his own experience what crews need. Yonder software adds meta-information to the content to allow re-using of the same information in different contexts (filtering, versions, revisions, etc.). Differentiating software features include: • Dynamic content filtering • Revision task lists • Workflow-based approval tool Services consist of converting lengthy manuals into small information units (modules) and keeping these modules up-to-date. Differentiating service features include: AIRCRAFT IT Operations • MARCH-APRIL 2020 • 6

• Yonder does the hard work for you: converting lengthy manuals into modules

• Yonder can keep your information up-to-date,

you stay in control through workflow-based approval • Yonder delivers precision work, proudly made in Switzerland


From inception, TrustFlight has been ingrained in the aviation industry. Founded by two commercial pilots with a proven track record at the intersection of technology and business, the business has grown considerably and with stability, having recently celebrated the opening of a fourth office. Throughout, TrustFlight gained an incredible team with backgrounds spanning different areas of aviation and technology, ensuring a solid presence in the industry. Now offering a range of products and services within the sector, TrustFlight helps to remove costly paperwork and associated errors, preserve aircraft value, and increase efficiency and safety in aircraft operations. Five values shape TrustFlight’s culture, guide the business’s work and the way it grows. Integrity. Transparent and open: offering trust to partners and assuming it from them. Responsibility. Owning the work they do and taking responsibility for it: striving to make it the best possible. Leadership. Leading from within: providing support for the team to do incredible work and drive the industry forwards. Innovation. Products are crafted for the future needs of the industry, going beyond what exists in the market. Excellence. Every one of TrustFlight’s values contributes towards the excellence in their products.

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Web Manuals partners with Arycom to boost connectivity in Americas In late October 2019, Web Manuals partnered with satellite connectivity provider Arycom, to boost access to digital manuals in every location across the Americas. Arycom has been providing satellite voice and broadband data solutions to the South American aviation industry from its Brazil headquarters since 2001. The company expanded into the US in 2017 and is now one of the leading providers of end-to-end satellite connectivity solutions in the Americas. Krister Genmark, Director of Operations Americas, Web Manuals, said: “By partnering with Arycom, we are ensuring our customers can access the most up-to-date digital manuals they need for every mission or operation, regardless of whether they’re in a remote flight location in South America, in the sky, or in their office or home. Arycom and Web Manuals share a dedication to innovation and connectivity, and by combining our resources we can bring digitalization to more customers than ever before. We look forward to rolling out our enhanced connectivity solution in collaboration with Arycom very soon.” Svante Hjorth, Founder and CEO of Arycom, added: “At Arycom, our objective is to meet aircraft operators’ growing demand for complete connectivity solutions in the cabin and cockpit. Web Manuals’ digital documentation is an excellent addition to our portfolio, which includes cockpit datalink services, accelerated high-speed data, real-time monitoring, navigation, and more. With Web Manuals, we are bringing modern aircraft operations into the digital age.” Read the full story on Aircraft IT Website INTERACTIVE Click here for full product details

ARE YOU LOOKING FOR CONNECTIVITY YOU CAN TRUST? Your needs are unique, so are our open, scalable and customizable connectivity solutions. Contact us today at connectivity@cmcelectronics.ca to find out how we can help you optimize flight operations, improve maintenance efficiency, and more.

AIRCRAFT IT Operations • MARCH-APRIL 2020 • 8



Web Manuals 8 set to make document digitization even more accessible

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#EFB In late October, Web Manuals, a provider of aviation document digitization solutions, launched a major software update to its regulatory compliance package, making it easier than ever before for business aviation companies to go digital. The update, called Web Manuals 8, promotes compatibility with a much wider range of devices than previously served, including smartphones, as well as the provision of real-time regulatory change notifications on top of a completely new user-experience. Martin Lidgard, CEO and founder of Web Manuals said: “The new version of our flagship digitization package makes the move to a fully digital platform a seamless process for business aviation companies. We have worked on developing a new level of simple and intuitive user experiences to enhance our customers’ onboarding and daily work. One such feature is the ability to work with multiple pages simultaneously, making it even quicker and easier to edit large and complex manuals. By introducing support for more than ten new languages in the application, we show our commitment to ensuring our international customers continue to find digitizing their existing documents a stress-free and seamless experience, while adhering to the highest industry safety standards. We are looking forward to rolling the update out across our customer base from now.” AIRCRAFT IT Operations • MARCH-APRIL 2020 • 9

SIMPLE Easily deploy and protect EFB devices with PIVOT™ cases and mount combinations. PIVOT offers a wide range of solutions for different aircraft and device types. Shown: PIVOT Case for 11-inch iPad Pro with PIVOT Long Term Removable Mount (LTRM™) solution for B787 and Slide Mount.


25 years of Lufthansa Systems In late January 2020, Lufthansa Systems is celebrating its 25th anniversary this year. The airline IT specialist is looking back proudly at the many milestones in its history of shaping the digitalization of the airline industry. In 1995, Lufthansa outsourced its IT department to its newly founded subsidiary, which has experienced a remarkable development in recent years. “We now employ around 2,400 people at our locations in 16 countries and, together with our start-up company zeroG, have established ourselves as one of the leading IT providers in the airline industry,” said Olivier Krueger, CEO of Lufthansa Systems. “Today, we offer our more than 350 customers worldwide a comprehensive range of IT solutions, many of which are market-leading.”

A rich and eventful history

Although digitalization was still in its infancy and

the internet was still uncharted territory in the year the company was founded, Lufthansa Systems lived by its slogan ‘We’re into IT’ from the very

beginning. Thanks to its many years of experience within the Lufthansa Group, the company was able to keep its finger on the pulse of Europe’s most successful airline and acquire extensive technical expertise. This gave rise to an impressive product portfolio that covers many of an airline’s processes on the flight deck, in the cabin and on the ground. Lufthansa’s pioneering role soon enabled Lufthansa Systems to establish modern and efficiencyenhancing IT solutions across the entire aviation industry. LOT Polish Airlines was the first customer that saw Lufthansa Systems break into the external airline market. With many other airlines following suit, Lufthansa Systems’ innovative solutions gradually became established on the worldwide market. Before long, the IT specialist was able to support customers of all sizes and business with its solutions.

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www.yonder.info AIRCRAFT IT Operations • MARCH-APRIL 2020 • 10


A pioneering role in the market

Offering ground-breaking innovations such as FlyNet, the first flying hotspot, which first got off the ground with Lufthansa in 2003, or accounting tools such as SIRAX, which significantly enhanced the efficiency of revenue accounting, Lufthansa Systems became an industry pioneer at an early stage. The development of the paperless flight deck was another game changer, as paper maps were gradually replaced by digital programs and modern apps that display weather, airspace and traffic information in real time. Meanwhile, a new era of inflight entertainment began with the first wireless solution, BoardConnect, which enabled passengers to access onboard entertainment on their own devices for the first time. Lufthansa Systems is also one of the market’s leading providers in network planning, route optimization and flight navigation. The NetLine suite, for example, covers the entire process from network planning, flight planning and codeshares to crew management until the day of operations and provides the ideal basis for decision-making by connecting data in a smart way. Lido Flight 4D is a Lufthansa Systems solution that helps customers to optimize their flight routes and thus reduce flight times and fuel consumption. This in turn makes an important contribution to airlines’ environmental efficiency, as less fuel consumption means fewer carbon

emissions. Airlines can also reduce their environmental footprint by eliminating all paper-based maps and documentation for navigation. CEOs Olivier Krueger and Dr. Thomas Wittmann are available for more in-depth interviews about the company’s anniversary. “Based on these developments and the experience it has gained along the way, Lufthansa Systems today is an important and reliable partner when it comes to digitalization and aviation expertise. Leveraging our strong portfolio of innovative initiatives, we will continue our tradition of shaping the future of digital aviation,” said Dr. Thomas Wittmann, CEO of Lufthansa Systems.

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Optimize processes inside and outside your cockpit with Logipad EFB & EFF

The Aviation Campus reflecting a strategic realignment

In 2015, the former Lufthansa Systems AG was realigned and the infrastructure part of the business was sold to IBM. By focusing on the airline business and an agile repositioning, the company is in a position to quickly and profitably apply its IT expertise for the benefit of its customers. With this in mind, Lufthansa Systems established the Aviation Campus and thus created an environment enabling digital innovation that promotes the exchange of ideas and the exploitation of synergies. Current projects and developments include migrating products to a cloud-based platform and supporting airlines in harmonizing their IT systems in operations. Read the full story on Aircraft IT Website

Our solu tion is not ju st abou t replacin g paperbased docume nts; it is a matter of m a n a ging process es in an efficien t way.

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AIRCRAFT IT Operations • MARCH-APRIL 2020 • 11


SITA is accelerating ATC innovation with Boeing ecoDemonstrator SITA is accelerating innovation in air traffic control (ATC) communications as part of Boeing’s ecoDemonstrator program, alongside key industry partners including NASA and long-standing airline customer, Etihad. The program tests pioneering and promising technologies that aim to solve air transport industry challenges for airlines and passengers, as well as enhancing sustainability. The most recent program saw the implementation of such technologies onboard a Boeing 777 and tests a total of 50 different projects. SITA’s involvement in the program highlights the strength of its SITA FOR

AIRCRAFT portfolio, which delivers the promise of the connected aircraft by providing services that enable communication between aircraft, ground systems, ATC and other operators. SITA is working in collaboration with Honeywell to optimize the transmission of digital information between pilots, ATC and airline operations centers (AOCs) using Internet Protocol Suites (IPS). The technology supports Boeing’s ambition of testing technologies that focus on the enhancement of flight operations and safety, with the potential to drastically improve ATC communications and end-to-end data exchanges.




12:16 PM

Following the completion of successful trials, the migration from ACARS protocols to IPS could benefit airlines by offering commonality across mainstream communications channels, as well as next-generation network compatibility and enhanced security. SITA’s testing of these capabilities, through Boeing’s ecoDemonstrator initiative, has an important role to play in today’s ground-to-air connectivity landscape and the increasing pressure on traditional communications protocols. The implementation comes as part of SITA’s work to evolve a multilink aircraft communications ecosystem, as a world leader in IPS. Central to this

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AIRCRAFT IT Operations • MARCH-APRIL 2020 • 12

approach is SITA’s ability to integrate multiple networks, both proprietary and third-party, enabling seamless fallback and a vital system that inspires industry-wide confidence. Mike Sinnett, Vice President of Product Strategy and Future Airplane Development at Boeing Commercial Airplanes, said: “It’s exciting to welcome SITA onboard our debut 777 ecoDemonstrator to address some of the challenges facing airline operations and air traffic control. This is a key area in assessing the technologies that will make our skies safer and more efficient, for Boeing, and the wider industry.” Read full story on Aircraft IT website


Royal Brunei Airlines paperless with Conduce eTechLog8 Conduce and Royal Brunei Airlines (RB) were very proud to announce that on the 18th September 2019 the Brunei Department of Civil Aviation (DCA) issued a ‘Letter of No Objection’ for Royal Brunei Airlines to use Conduce eTechLog8 on the RB B787 fleet. The letter states “The Department of Photo: Simon Boddy Civil Aviation hereby has no objection and grant an approval for the utilisation of Electronic Technical Log on Royal Brunei’s B787 fleet” On Wednesday 9th October the first RB B787 Dreamliner Registration V8-DLC operated Brunei to Melbourne Flight Number BI 005 without the paper technical log. Acting Senior Vice President Engineering Hj Badarudin Bagol stated, “The implementation of Conduce eTechLog8 with Royal Brunei has gone extremely smoothly. The first DCA approved trial flight occurred on 25th April 2019, which was just 4 months and 16 days from the project start date. Parallel run trials with the paper system were completed over the summer resulting in RB receiving full approval by September”. RB started the project back in December 2018 with a dedicated team to manage the project, which involved various stakeholders including the Brunei DCA. Badarudin also explained “This was a very interesting project with a challenging timeline. It was not an easy transition, especially after more than 40 years of RB operations using the paper system. In addition, this is only part of the whole digitization paperless operation project being carried out by RB engineering. We have however managed to overcome all hurdles and complete the project successfully.” Conduce CEO Steve Russell noted that, “It has been an exciting 2019 for the Conduce team, with Royal Brunei, Airbus Beluga and SmartLynx Malta all receiving respective ‘Letters of No Objection’ to use eTechLog8 and so eliminating the paper Technical Logs. Conduce are also expecting to gain FAA approval for a North American Florida based customer by the end of 2019. About Royal Brunei Airlines (RB): Royal Brunei currently operates a fleet of fourteen aircraft comprising of five Boeing 787-8 Dreamliner aircraft together with seven Airbus A320NEO aircraft and two Airbus A320 CEO Aircraft. RB now operates one of the youngest fleets in the world with an average fleet age of just over two years. Read the full story on Aircraft IT Website

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Optimized profile Utilizes AVENTUS NOWCAST™




dgBirds’ EFB as a Service: an expertise recognized by the Industry As announced in the previous Aircraft IT release and in mid-November 2019, dgBirds, an Air France subsidiary created in 2017, is continuing its expansion, with new customers and a lot of innovative features already released (Documentation and Mission / Briefing) and to come (Mission / Reports, Mission / Briefing with dynamic data, Communication).

‘EFB should stand for Enhanced Flight Bag’: a series of articles published via social media In an industry where safety and performance are always considered a must, dgBirds decided to share its expertise via a series of articles called ‘EFB should stand for Enhanced Flight Bag’, written by Sébastien Veigneau, dgBirds President (who is also Air France A320 Captain and EFB expert) and published on a fortnight basis via social media, especially Linkedin

(EFB should stand for Enhanced Flight Bag_ Linkedin). Based on his experience, Sébastien shares about why and how: • Electronic Flight Bag became a major asset to help airlines and pilots ensure flight safety • With more benefits to be delivered, EFB should become ‘Enhanced’ Flight Bags The targeted audience is not only Pilots, EFB Admin, OCC, IT but also all travellers interested in learning how flights are prepared and performed: this is not about a simple tool; this is about airlines’ capabilities to enhance flight safety, operational performance and Passengers experience. This series of articles are published in the following sequence: • From EFB to iPads (Sept 24th 2019) • Leverage your Pilots experience (Oct 8th)

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It’s been 20 years since we turned the world of services on its head with TotalCare®. With our latest digital and technological advancements, we’re doing it again. We deliver the best jet engines in the world The story continues...

AIRCRAFT IT Operations • MARCH-APRIL 2020 • 14

• Challenges for regulators and standards (Oct 22nd)

• As a Pilot, I want (Nov 5th) • What EFBs should and should not do (Nov 19th) • ‘When’ to give pilots a tablet rather than ‘why’ (Dec 3rd)

• Enhanced Flight Bag: a move to ‘home to home’

(Dec 17th) Therefore, this will be an open forum for our industry to discuss, share experience and contribute to improvement of flight operations.

An expertise celebrated at the Paris Air Forum

This expertise and source of innovation for the airline industry, has been celebrated at the Paris Air Forum, where dgBirds received, from Airbus, the 2019 prize for Innovation.


Malaysia Airlines deploys Viasat’s Aerodocs Document Management System In early October 2019, Viasat Inc. a global communications company, announced its Aerodocs document management system has been deployed by Malaysia Airlines to support the airline’s compliance and digital transformation objectives. Aerodocs is an aviation-grade document management solution that is providing Malaysia Airlines with complete control over the editing, distribution and viewing of critical flight reference handbooks and airline documentation in a secure, controlled manner, with advanced workflow tracking to help maintain aviation regulatory compliance. Malaysia Airlines recently won the ‘Best Airline in Asia’ award at the Pacific Area Travel Writers Association (PATWA) International Travel Awards. The award recognized several initiatives the airline has implemented over the previous two years including new aircraft, products and digital innovations. The implementation of Viasat Aerodocs is a continuation of the airline’s ongoing digital transformation commitment. Izham Ismail, group chief executive officer of Malaysia Airlines commented, “As part of our digital transformation strategy, we have adopted a number of technologies to improve our overall business—from compliance and safety to overall passenger satisfaction. The Viasat Aerodocs product provides unique capabilities and an intuitive approach to enhance our document management processes, increase collaboration and gather critical flight information in real-time to ensure pilots, operations personnel and other key stakeholders have the right information at the right time.” Dave Elliott, managing director, Viasat Ireland said, “In working with Malaysia Airlines, we are enabling them to achieve greater digital transformation across their organization, by helping them improve accountability and minimize risk with customized reporting, insights...” Read the full story on Aircraft IT Website

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AVIOBOOK® e-TECHLOG Digitalize and improve the efficiency of your maintenance operations With our highly flexible and configurable eTechlog, pilots, cabin crew and mechanics can have an intuitive tool to replace the paper techlog and avoid manual reentry into the Maintenance Information System.

For mechanics: AVIOBOOK Tech application • • • •

Data transferred to MIS in real time Easy reporting of checks & servicing List of actions & release required at one glance Aircraft fleet status through our web portal for MCC

For pilots: TECHLOG module in AvioBook • • • •

Aircraft technical status at one glance Open defects / Hold Items List (HIL) Easy defect reporting from predefined defect list Pre-flight inspection

For cabin crew: TECHLOG module in AVIOBOOK Cabin • • •

AIRCRAFT IT Operations • MARCH-APRIL 2020 • 15

Graphical defect map Easy defect reporting from predefined defect list List of open & deferred defect



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Aero K Adds Comply365 Solutions in Advance of First Flight

In early January 2020, Aviation software developer Comply365 continued its global expansion with its first South Korean client, Aero K Airlines. Flight crew members at Aero K will rely on Comply365’s mobile platform to access critical operational content and record compliance and data feedback from the frontline. Aero K, a low-cost startup carrier basing its operations at Cheongju International Airport in South Korea, plans to launch in early 2020 and will serve destinations across Asia including China, Japan, Taiwan and Vietnam with its fleet of Airbus A320 aircraft. “We wanted to put best-in-breed solutions in place from Day 1, and after careful evaluation, we believe Comply365 document management system will support our needs as we expand and change,” said Jay Hyun, Chief Information Officer of Aero K. “Our infrastructure and technology investments are vital to our success in AIRCRAFT IT Operations • MARCH-APRIL 2020 • 16

becoming the best airline in Northeast Asia. We are excited to work with the team at Comply365.” Aero K joins a growing number of international airlines relying on Comply365’s operational content management platform. Comply365 supports more than 15 million flights annually, including many of the largest airlines in the world. As a startup, Aero K needed a system to manage its operational manuals and other company documents with built-in workflow and structural controls, as well as flexible, electronic mobile forms and a vast library of reports that will drive key analytics. Comply365’s Document & Communication Manager (DCM), Forms365 and Workflow365 will provide Aero K with the easy-to-use, industry-leading document management system that will scale with their airline. Read the full story on Aircraft IT Website


TAP Air Portugal opts for IT solutions from Lufthansa Systems After many years of successful collaboration with TAP Air Portugal, in late November 2019, the carrier successfully implemented Lufthansa Systems’ Operations Management Solutions NetLine/Ops ++ together with the Airport Slot Management Solution NetLine/Sched Short Term Mode. This will enable the airline to improve daily flight operations, continue to provide reliable services and contribute to enhancing the traveler experience. TAP Air Portugal is the third airline, to migrate its operations to NetLine Ops ++ this year. The application monitors current flight operations and optimizes daily aircraft utilization. By implementing the Lufthansa Systems’ solution, the carrier can react swiftly to flight irregularities and improve on-time performance through a more comprehensive overview of flight movement. It will also contribute to reducing operating costs for TAP Airlines and help to capitalize on staff productivity.

After the Flight Scheduling Solution NetLine/ Sched was already implemented last year successfully, the Airport Slot Management add-on module NetLine/Sched Short Term Mode was successfully implemented simultaneously with the NetLine/Ops ++ cutover. In the Operations Control period Slot Management typically is just a necessity, which has to be done in a quick way without evaluating many alternatives. Therefore, a quick and easy way to generate and send SSIM chapter 6 slot messages is required. The NetLine/Sched Short Term Mode has been tailored to meet specific

Operations Control requirements. It can be started directly from NetLine/Ops ++ and simplifies the process optimized for operational purposes. “Carefully orchestrated by our collective project teams, the smooth and successful migration of NetLine/Sched Short Term Mode and NetLine/Ops ++, was carried out in a timely and efficient manner, causing no disruptions to our airline services,” said Fábio Barros Director of Integrations Operations Control Centre of TAP Air Portugal, “The adoption of Lufthansa Systems’ solution contributes to our ongoing business success, as the application will provide our controllers with a complete overview of the status of flights and increase our network’s overall efficiency.” The TAP Air Portugal Network covers 90 destinations in 36 countries worldwidewith about 3,000 flights per week abnd a fleet of 106 aircraft. Read the full story on Aircraft IT Website INTERACTIVE Click here for full product details

Sign, fly, verify.fly, verify. Acknowledge, Author, trace, demonstrate. Create, Manage and prove prove employee andfor operational Collect and compliance employees & compliance one integrated,end-to-end end-to-end platform. manuals in in one integrated, platform.

info@comply365.com AIRCRAFT IT Operations • MARCH-APRIL 2020 • 17


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Wizz Air first in Europe to pioneer ACARS over IP with SITAONAIR In early January 2020, Wizz Air, one of Europe’s fastest-growing, most innovative airlines, became the first carrier on the continent to deploy SITAONAIR’s pioneering, airline-integrated ACARS over IP service, using terrestrial cellular networks. This development comes as the airline extends its longstanding relationship with SITAONAIR for its AIRCOM® Cockpit Services. The ACARS over IP service, using terrestrial cellular, is delivered in partnership with Teledyne Controls and will be deployed across Wizz Air’s entire existing and future fleet. The enablement of automatic ACARS-based reporting brings huge benefits for the airline, resulting in improved aircraft movement control and more efficient turnaround at any airport. This deployment will complement SITAONAIR’s existing Very High Frequency (VHF) ACARS radio network coverage and extend coverage to Wizz Air’s entire operation. The service also brings enhanced resilience through the interoperable use of cellular and ACARS networks. ACARS over IP offers increased network capacity, as well as faster and more cost-effective transmission of data. Konstantin Milarov, M.Sc., Technical Services Manager, Wizz Air, said: “The ability to extend our datalink coverage and implement automatic ACARSbased reporting and processes is a huge benefit for Wizz Air. We are pleased to continue our relationship with SITAONAIR and to pioneer this with ACARS over IP services together. We will be able to move forward with better and more efficient aircraft timing reporting and conduct data transmissions across our entire network.” SITAONAIR is able to deliver the solution by integrating terrestrial cellular services into its core AIRCOM® datalink network, using Teledyne Controls’ GroundLink® Comm+ system. Murry Skelton, Senior Director of Aircraft Solution Strategy, Teledyne Controls, said: “Our partnership with SITAONAIR offers airline customers like Wizz Air a quick, easy upgrade option to enable secure ACARS transfer while the aircraft is on the ground. We believe this can bring huge benefit to airlines, as is being demonstrated by Wizz Air.” SITAONAIR’s AIRCOM® Product Manager, Euan Mitchell, adds: “We at SITAONAIR are thrilled to be developing our longstanding relationship with Wizz Air and enabling the airline to become the first in Europe to adopt our pioneering ACARS over IP service, using terrestrial cellular. We look forward to the continued close partnership with Wizz Air and helping support them in their operational efficiency and long term growth.” Read the full story on Aircraft IT Website

AIRCRAFT IT Operations • MARCH-APRIL 2020 • 18


Comply365’s ProAuthor to deliver Smart Manuals to Canadian North Flight Crews Aviation software leader Comply365 is pleased to welcome Canadian North to its customer base with a multiyear contract that will transform the operational information flight crew members must access into “smart manuals” and improve the airline’s compliance management system. Comply365’s ProAuthor, an end-to-end operational content and compliance management system, will replace multiple disparate systems at the Ottawa, Canada-based airline while delivering more personalized and relevant content to their pilots, flight attendants, and maintenance technicians. “We needed to establish consistency across our operational manuals, and we wanted a single system to manage and deliver our operational content as well as track end-user compliance,” Canadian North President & CEO Chris Avery said. “Comply365 is used widely across Canada and the United States, and the great feedback we’ve heard from other airlines helped solidify our choice in this trusted brand.” Canadian North, which recently merged with First Air, provides passenger service across 25 destinations within the Northwest Territories, Nunavik and Nunavut, from its southern gateways of Ottawa, Montreal, and Edmonton. It is also the

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premier charter service provider and delivers essential goods across very remote areas of northern Canada. Using ProAuthor, more than 400 employees in the Flight Operations, Inflight and Maintenance departments at Canadian North now will receive smart manuals on their tablets that reduce the data required to download updates, which was especially important because of the limited connectivity in the remote areas the airline serves. “We warmly welcome Canadian North and look forward to providing them with a solution to boost their end-user compliance while replacing multiple systems to efficiently manage complex processes in a single documentation system that works across the airline,” Comply365 CEO Tom Samuel said. “Canadian North now has the power to deliver more personalized information to flight crews so they can safely and more efficiently travel to places that are essentially off the grid.”

AIRCRAFT IT Operations • MARCH-APRIL 2020 • 19




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In early January 2020, Bytron welcomed the New Year with some announcements of a number of new features and enhancements across the Ground Portal and Electronic Flight Bag.

NOTAM search and filtering

Alternative Destination Airfield Information (Enhancement)

‘Scribble Pad’ functionality

Within the dispatch module, there is now the option to view information on airfields where one or two alternative destination airfields have been specified in the briefing pack.

Push Notifications (Enhancement)

This allows a free, instant text message to be pushed from the dispatch functionality to the skybook Electronic Flight Bag and sent to all devices that have downloaded the sector.

Select multiple flights by flight number

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Onward sectors can now be filtered by flight number in preference to filtering by registration. The user will now be able to search for onward sectors by: Registration; Departure; Destination; and Flight number

AIRCRAFT IT Operations • MARCH-APRIL 2020 • 20

NOTAMS can now be filtered according to defined criteria. Functionality has been added to only show normal, warning or critical NOTAM and filter the rest out.

For ease of inputting, users now have the option to select Add Notes in the En-route section, the scribble pad is then available to record any handwritten notes where required.

Ability to take photos in the app

All relevant receipt fields now have the functionality to take and add photos within the following modules: De-icing; Departure fuel; Delays; and Ground service. Images will be submitted on transmission as part of the journey log.

Delays module code list restriction

Any delays can now be recorded without having to select a generic IATA code. This function also allows users to select from a list of specified reasons to suit the workflow. Read the full story on Aircraft IT Website


SITAONAIR acquires GTD Air Services In mid-January 2020, SITAONAIR was pleased to announce the acquisition of GTD Air Services — the aviation branch of Spanish software provider GTD System & Software Engineering — in an exciting expansion of its application ambition and vision. Having successfully partnered with GTD Air Services to develop the eWAS portfolio — the market-leading electronic weather situational awareness mobile applications currently in use by 50,000 pilots worldwide — GTD Air Services will join SITAONAIR under the next phase of its application portfolio strategy. The acquisition will enrich SITAONAIR’s existing Digital Day of Operations application portfolio, and reflect its belief that embracing a digital shift will help reinvent the operation of aircraft, flights and the passenger experience, making flying safer, more efficient, enjoyable and sustainable. SITAONAIR is pleased to welcome the versatile and innovative team from GTD Air Services, who have a proven record for successfully developing state-of-the-art weather and mobile applications for airline professionals, as well as a strong start-up culture of agility and co-innovation. The GTD Air Services team will continue to be based in Barcelona, Spain, and operate under a separate entity, in order to preserve its creativity and product development dynamic. It

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will also enhance, through its growth, the Digital Day of Operations application development capacity for SITAONAIR and be integrated within the wider SITA group ecosystem. Angel Ramirez, GTD Air Services President, says: “At GTD, we are very proud to have closed this deal with SITAONAIR. After five years of intensive collaboration and important deployment with airlines such as Air France and Singapore Airlines, SITAONAIR has decided to invest in our group’s aeronautical subsidiary.” The deal comes at a time when the number of flights is increasing, and the global fleet is set to double in size within the next 15 years. Increased congestion in the skies brings a host of challenges for airlines, and growing demand for enhanced operations. Among the challenges is a rise in severe weather conditions, which risk the safety of pilots, crews, and passengers, along with potential delays and aircraft damages. Airlines also face pressure to lessen their environmental impact, by reducing unnecessary fuel consumption and limiting turn-around times. Read the full story on Aircraft IT Website

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NAVBLUE enhances its N-Tracking solution for flight-following and situational-awareness with AirSense, FlightAware and Aireon partnership NAVBLUE was proud to announce in mid-December 2019, the launch of an enhanced version of this key software solution within its overall N-OCC Suite, giving access to the best sources of real-time aircraft data, including Airbus AirSense, FlightAware, FAA, Eurocontrol and Aireon space-based ADS-B. The recent ICAO Global Aeronautical Distress and Safety System (GADSS 2018) recommendation has elevated the importance of real-time flight-following and situational-awareness. GADSS requires airlines to receive continuous position reports from all airborne aircraft every 15 minutes in normal operations and every 1 minute in abnormal operations across all geographies. Depending on an airlines’ aircraft crew and areas of operations, this can be a costly requirement to satisfy.

As an AIRBUS company, NAVBLUE is uniquely positioned to leverage strategic partnerships towards developing a state-of-the-art solution to meet GADSS requirements. Working with AIRBUS AirSense, FlightAware and Aireon, N-Tracking has access to and can intelligently prioritize between ADS-B (terrestrial and space-based), ASDE-X, multilateration ATC feeds, FAA and Eurocontrol data and ACARS position data to provide the most cost-effective and accurate surveillance, as well weather and flight hazard forecasts from DTN. Shawn MECHELKE, Vice President OCC Products at NAVBLUE, said: “N-Tracking is the next generation of aircraft tracking and decision support solution that delivers high value to airlines. We have built business partnerships to gain access to the most

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AIRCRAFT IT Operations • MARCH-APRIL 2020 • 22

accurate and complete global aircraft surveillance data in the industry along with weather content. We work closely with our customer airlines to meet all safety, operational and GADSS compliant requirements, and look forward to continuing to advance N-Tracking as the most innovative solution”. “Sharing the joint vision to enhance air traffic awareness, safety and efficiency, we are a passionate member of this innovative aviation ecosystem”, said Carina SCHNITZENBAUMER, Head of AirSense, Airbus. “The N-Tracking solution is a huge step towards a more digital, efficient airspace and we are delighted to contribute to this great achievement, looking forward to a continued collaboration to make more of the sky together.” Read the full story on Aircraft IT Website


Titan Airways chooses eTechLog8 from Conduce to replace paper logbooks

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Efficient and reliable Document Management for Flight and Ground Operations

In mid-January 2020, Conduce Group was delighted to announce that Titan Airways has chosen its eTechLog8 mobile software solution as an integral element to their ongoing progress to greater digitalisation of processes and procedures. eTechLog8 will completely replace the current paper-based aircraft technical logbooks including its deferred defect logbook and cabin logs. The Conduce eTechLog8 application will also be fully integrated into Titan’s CAMO solution — Commsoft OASES — to enable real time aircraft status data to be available 24/7. Dave Bunker, Engineering Director, Titan Airways commented that “This is an exciting step forward for Titan as it moves toward an all Airbus fleet and looks for greater digitisation of the Airline. As an ACMI provider it is critical that the business has real time aircraft status data in order to be able to provide excellent operational service to our client base around the world. Following a review of the market for ETL solutions Conduce Group was selected due to several factors, including a proven track record with many airworthiness authorities, total integration capability with back-office systems, and a unique and intuitive interface that will both minimise training requirements but also allow for a rapid implementation and acceptance of the solution.” Conduce MD Paul Boyd commented: “We are extremely pleased to welcome Titan Airways to the growing community of airlines that have chosen eTechLog8. The adoption of eTechLog8 allows an ACMI provider’s fleet to be totally ‘base’ independent, operating anywhere in the world ensuring full visibility and integrity of the aircraft technical status. Implementation will commence this month with full rollout planned for mid-2020.”

One solution for your whole process chain – from authoring up to the presentation in the cockpit, the cabin or on ground. ■ Manage, create and revise your content ■ Retrieve information anywhere ■ Powerful revision and compliance management ■ Flexible and customizable for special needs ■ Platform independent

AIRCRAFT IT Operations • MARCH-APRIL 2020 • 23


Etihad Airways the First Middle Eastern Airline to Choose Comply365 Platform to Host Technical Documents In mid-January 2020, Etihad Airways, the national airline of the United Arab Emirates, became the first airline in the Middle East to introduce Comply365, a new state-of-the-art technology platform to host the extensive technical documentation of its Flight Operations Department. More than 6,000 employees will benefit from the replacement of multiple existing documentation systems with Comply365’s single ProAuthor platform, which will be used to manage and distribute company manuals and all documentation from original

equipment manufacturers (OEMs), making compliance-related documentation and tracking much easier. “Etihad Airways is committed to expanding its sustainable practices and broadening the use of simplifying technology is a key element of our strategy,” said Captain Sulaiman Yaqoobi, Etihad’s Vice President of Flight Operations.“The airline needed a single place to author and manage all of our documentation, which is extensive, as well as a reliable mobile app for our flight crew,” he continued.

“Comply365’s solutions are the best fit for our requirements, not just to manage our documentation in one place, but also to have a cloud-based solution hosted in a data center in the UAE. “The automated standards tracing feature of this system will also save time and improve accuracy over our previous manual process, as well as boosting our visibility over a document’s revision status, and automating workflow and standards tracing.” As the first Middle Eastern client for this advanced system, Etihad Airways is a significant addition to the

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AIRCRAFT IT Operations • MARCH-APRIL 2020 • 24

base of airlines across the globe who rely daily on Comply365’s platform for authoring and digital delivery of operational (manufacturer and company) manuals via mobile apps. Comply365 CEO Tom Samuel said: “I am pleased to welcome Etihad Airways into our client community. It is exciting to be partnering with such an innovative and global brand. Our team is looking forward to working with Etihad to simplify and automate its compliance management environment, and to help deliver higher value operational content to pilots and other operational staff.”


Vistair introduces DocuNet forms enhancement In late January 2020, VistairSystems, a leader in the development of aviation management software, released a major upgrade to its document management solution, DocuNet, with the introduction of its new dynamic forms builder. Available online and offline on all platforms including iOS, Windows and Android, DocuNet Forms has been developed to deliver an entire Form life-cycle within DocuNet, enabling users to create, customise and publish forms, in a matter of minutes. This new development delivers additional time and operational efficiencies to users and facilitates streamlined and efficient processes that enhance safety and improve communication between departments. As part of the upgrade, users can now benefit from a flexible and intuitive form builder that offers a rich feature-set to create forms across all operational needs, without the requirement for any technical expertise. DocuNet Forms can replicate data collection processes, whether currently conducted on paper or digitally, currently being rolled out to our existing global client base including British Airways, easyjet, Qantas and Emirates, the feedback has been consistently positive. Additional features such as drag and drop functionality, branching logic and conditional sections, makes it easy and simple to create forms that are tailored specifically to operational needs. Of importance, there is the additional ability to demonstrate a real time audit trail to ensure all procedures are transparent and auditable. David Hedley, CTO at Vistair commented: “The functionality of our DocuNet technology continues to advance at a rapid pace. Innovation and developments are key, and we are driven by both customer and industry requirements which ensures that the system is continually refined to perfectly meet operational needs. This latest development allows airlines to streamline data collection processes with ease to drive digital transformation even further”.

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AIRCRAFT IT Operations • MARCH-APRIL 2020 • 25


Scandinavian Airlines Ireland implements SkyBreathe® to save fuel and reduce their CO2 emissions Scandinavian Airlines Ireland Ltd, Irish subsidiary of Scandinavia’s leading airline, Scandinavian Airlines (SAS), announced, in late January 2020, the successful implementation of OpenAirlines’ SkyBreathe® eco-flying solution to pursue their commitment to sustainable development. SkyBreathe® Fuel Efficiency is an innovative solution using Big Data Algorithms, Artificial Intelligence, and Machine Learning to automatically analyze billions of data points from Flight Recorders. By combining them with data from the actual flight conditions (Payload, weather conditions, flight path, ATC constraints, etc.), the software identifies the most relevant saving opportunities. “As part of SAS Group, SAS Ireland has many initiatives in motion to lower its CO2 emissions and other environmental impacts. To go further, we needed to have a better understanding of our fuel consumption, that’s why we selected SkyBreathe®. The software will be a great asset to help us achieve our goals.” said Eoin O’Malley, Flight Operations Manager at SAS Ireland. “We are thrilled to have been selected by SAS Ireland to further reduce their fuel consumption. There is an important pressure on airlines to increase

profitability while reducing their carbon impact. By using SkyBreathe®, our customers reduce their first cost driver by 2 to 5%, while allowing them to become a leader in environmental excellence” explains Alexandre Feray, CEO of OpenAirlines. Read the full story on Aircraft IT Website

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“The system is one of the biggest advances in Line Maintenance, Engineering and Operations that I have ever encountered.” Andy Pyett, Line Maintenance Control British Airways CityFlyer

AIRCRAFT IT Operations • MARCH-APRIL 2020 • 26


RwandAir optimizes network and price planning with solutions from Lufthansa Systems In late January 2020, Lufthansa Systems announced that the national carrier of the Republic of Rwanda is now using the NetLine/Sched and ProfitLine/Price solutions. These products will optimize RwandAir’s complex flight scheduling and efficiently determine the best ticket prices based on the current market situation as well as supply and demand. RwandAir and its passengers will both benefit from these important control tools, which will simplify scheduling and support the airline’s expansion of its route network and available flights. Yvonne Manzi Makolo, Rwandair CEO, said: “Thanks to our adaption of Lufthansa Systems’ scheduling and pricing solutions, our customers will be able to find fares more easily and enjoy an easy–to-understand flight schedule. Working closely with Lufthansa Systems, we have been able to optimize our ticket pricing and flight schedules to ensure RwandAir continues its ambitious growth as it enters into exciting new markets.” NetLine/Sched and ProfitLine/ Price from Lufthansa Systems enable RwandAir to optimize its network and price planning. NetLine/Sched, the schedule management system from Lufthansa Systems, helps airlines to make quick and well-founded decisions when creating and optimizing their flight

schedules while taking operational and economic aspects into account. This is important due to the extremely volatile competitive environment in the airline industry, which permanently affects an airline’s flight schedule and makes short-term modifications necessary. NetLine/Sched perfectly supports this highly complex process. Among other things, the solution helps to evaluate different schedule scenarios from an economic perspective. Using NetLine/Sched, airlines can take measures quickly and effectively to optimize their schedules. ProfitLine/Price is a comprehensive pricing system which considers the current competitive situation, price trends and underlying fare structures. It covers all core processes in both reactive and proactive pricing for published and market fares. Its integrated simulation model goes further by forecasting revenue changes based on fare modifications. “We are delighted that RwandAir, an important customer in Africa, is now relying on our NetLine/Sched and ProfitLine/Price solutions. I am certain that both products will make a significant contribution to the airline’s expansion plans,” said Marco Cesa, Vice President Regional Management EMEA at Lufthansa Systems. Read the full story on Aircraft IT Website.

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AIRCRAFT IT Operations • MARCH-APRIL 2020 • 27

Download the eWAS GTD app on the App Store


Air Côte d’Ivoire boosts passenger experience offering with SITAONAIR Towards the end of February 2020, Ivory Coast carrier Air Côte d’Ivoire announced that it is extending its relationship with trusted inflight connectivity partner SITAONAIR across its new fleet of A320neo aircraft, enabling enhanced levels of passenger satisfaction. The deployment, due in September 2020, will see Air Côte d’Ivoire’s new fleet enter into service with both SITAONAIR’s Mobile ONAIR and Internet ONAIR Wi-Fi over Inmarsat’s cutting-edge GX Aviation network. The airline’s selection is set to meet increasing passenger demand for the ultimate level of speed and seamless connection. SITAONAIR’s Internet ONAIR portal also provides Air Côte d’Ivoire with a host of additional services with the potential for new ancillary revenue, as well as personalized content for its

passengers. The addition of SITAONAIR’s Mobile ONAIR services on top of enhanced Wi-Fi connections offers the airline and its passengers the best of both worlds. Passengers can enjoy as seamless a mobile connection in the air, as on the ground, while increased connectivity bandwidth provides enhanced reliability. Mr. René Decurey, Chief Executive Officer, Air Côte d’Ivoire, commented: “It’s true that passenger expectations are growing. There is also increasing pressure to provide tailored services that cover the breadth of our passengers’ needs and data consumption. As Air Côte d’Ivoire continues to concentrate on enhanced, new generation inflight connectivity services for true passenger satisfaction, SITAONAIR is the obvious, trusted partner to support

our ambitions.” Stephan Egli, Commercial VP Middle-East, Africa & Europe, SITAONAIR, added: “Having previously deployed SITAONAIR’s Internet ONAIR solution over SwiftBroadband, the move to GX reflects Air Côte d’Ivoire’s dedication to delivering true passenger satisfaction that’s future-proofed. By offering mobile and Wi-Fi services onboard, SITAONAIR is able to provide an inflight connectivity service to passengers that delivers a unified, seamless and fast experience that costs less. SITAONAIR is proud to be Air Côte d’Ivoire’s long-term partner in this venture.”

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ERC-400 Ethernet Radio Controller


Scandinavian Avionics AB I SA@scanav.com I www.scanav.com/contact/scandinavian-avionics-ab-location-details/ AIRCRAFT IT Operations • MARCH-APRIL 2020 • 28


dgBirds welcomes Charter Jets as a new customer and enriches its EFB portfolio with the ‘Reports’ service In early February 2020, the Paris based company dgBirds, a subsidiary of Air France, announced that it has expanded its customer base. Also, beside the already existing Documentation and Mission/ Briefing services, dgBirds has successfully launched a new function: Mission/Reports.

Charter Jets

The Lithuania based airline subscribed the Documentation and Mission/Briefing services. From their iPads, Charter Jets Pilots will be able to easily access technical manuals and company referential material but also, receive flight folders and, once flights are completed, send these documents back to their Dispatch with all that is needed including regulatory information. Darius Poplavskij, Charter Jets

Pilot and Manager Flight Operations said: ”With dgBirds, we are now moving to the world of paperless cockpit and, for us, this is major step towards higher safety and efficiency for our flights”.

New features

dgBirds is further expanding its portfolio with the launch of the Mission/Reports service. Thanks to the Reports service, dgBirds customers are now able to make available, for their mobile users (e.g. Pilots and Cabin Crew) all needed form templates. Thanks to a very agile and user-friendly form builder, operators can create safety and quality forms (e.g. Air Safety Report, Captain Report…). Once created, forms are distributed from the Administration platform and, from their iPads, mobile users access

these forms. When events occur, mobile users can report them by filling the ad hoc form: this action can even be done offline, when no network connection is available. As soon as the iPads are connected, reports are sent to the operator’s back office. All reports are stored, available at any time and data can be used for analytics purposes. This Reports service is therefore an additional function that enriches dgBirds multi services EFB as a Service platform. dgBirds now supports the mission of your crews, by bringing not only their reference manuals and their rosters of activities including all relevant information to prepare and follow their missions, but also by allowing them to report any occurrence that may happen. INTERACTIVE Click here for full product details


Pioneering Document, Safety and Quality management solutions that deliver world-class levels of efficiency, safety and compliance to over 40 global airlines.



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AIRCRAFT IT Operations • MARCH-APRIL 2020 • 29


NAVBLUE acquires Aviolinx and the RAIDO application NAVBLUE was pleased to announce, in late February 2020, the acquisition of Aviolinx, the Stockholmbased airlines software and services provider, adding Operations Control and Crew Management solutions and expertise to its existing N-Operations Control Center (N-OCC) Suite. Combining Aviolinx with NAVBLUE will bring maximum value to customers by integrating teams of passionate flight operations professionals and flight operations solutions together to offer the most advanced Operations Control Center Suite in the market. NAVBLUE is an Airbus Services subsidiary dedicated to Flight Operations & Air Traffic Management (ATM) Solutions and providing digital solutions and services, for civil and military environments, on the ground and onboard any aircraft: digital cockpit operations, Operations Control Centre (OCC) systems, Flight Ops Engineering,

Performance Based Navigation (PBN) and Air Traffic Management. Aviolinx provides software and services to the airline industry, including N-RAIDO Ops & Crew Management, designed to handle all aspects of Network Scheduling, Operations Control, Crew Planning, Crew Management, and day-of-ops Crew Scheduling in a single Flight Operations system. At its core, N-RAIDO is a highly dynamic event-engine coupled with a rules-engine that interacts with a single database, resulting in one dynamic application that can handle both day-of-ops management as well as long-term planning requirements of any sized airline. For the past two years, NAVBLUE has been the exclusive re-seller of RAIDO under the name N-RAIDO Ops & Crew Management. The acquisition is a perfect fit with NAVBLUE, as RAIDO complements NAVBLUE’s solutions across the flight operations

eco-system (Flight Planning/Ground Solutions, EFB solutions, ATM). The acquisition will also enable NAVBLUE and Aviolinx to innovate further, industrialize their solutions and expand their market footprint, especially in Tier 1 and 2 airlines. The two companies share a vision and joint values, with perfect complementarity: • Extensive expertise around airline crew and operations related customer needs and technology; • Joint vision and spirit of innovation to optimize operations in a seamless and fully integrated suite for sustainable flight operations; • Customer centric culture, providing value to customers offering a customer-focused experience which can now be even further enhanced as one company. Read the full story on Aircraft IT Website

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Machine Learning Performance Models 4D Weather Forecasts « What if » Scenarios engine

Compatible with

AIRCRAFT IT Operations • MARCH-APRIL 2020 • 30


SITAONAIR supports airlines operating across Turkey through vital VHF expansion SITAONAIR has been instrumental in the expansion of Very High Frequency (VHF) coverage throughout Turkey, during the development of the country’s largest new airport hub in Istanbul, which opened in April 2019. SITAONAIR’s expansion of the current VHF infrastructure, announced in mid-February 2020, enhances operations for airlines serving the regional domestic market and the country’s main airports. In addition to the 29 existing VHF antennae which currently serve Turkey’s main cities, including Istanbul, Ankara, and Antalya, SITAONAIR is planning to install a further 14 at six additional sites across the country. This will include six new antennae at Istanbul Airport which opened its doors on 6 April 2019. Istanbul Airport covers around 76.5 square kilometers and

plans to accommodate up to 200 million passengers per year upon the completion of all phases. The developments come at a time when Istanbul’s air transport management services face increasingly busy traffic through the flight corridor between Europe and Asia, which spans the region. Following the recent closure of Istanbul Atatürk Airport SITAONAIR has worked consistently to improve and evolve from its VHF origins by embracing satellite services and VHF Digital Link (VDL) to deal with steep rises in air traffic. Stephan Egli, Commercial VP Middle-East, Africa & Europe commented: “The expansion of VHF coverage in the region comes at a vital time for the country’s airport migration process. Our inherent expertise in serving the air transport industry makes SITAONAIR the right partner at a crucial time where air traffic is

Photo: Kulttuurinavigaattori

booming and in need of a seamless transition, alongside carriers like Turkish Airlines, Pegasus and Sun Express who are poised to support the region’s increased passenger demands. As always, SITAONAIR is proud to support the aviation sector throughout its growth.” Read the full story on Aircraft IT Website INTERACTIVE Click here for full product details

AIRCRAFT IT Operations • MARCH-APRIL 2020 • 31


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Elevate flight operations with proven digital transformation products.

Uplifting the journey. Learn more at Viasat.com/airlines

100th anniversary of first control tower marks birth of air traffic control The world’s first air traffic control tower was commissioned by the UK government 100 years ago on 25 February 1920 in a move that helped usher in the age of mass air travel. The tower was built at what was then London’s main airport in Croydon and kick-started the development of air traffic control. A century later and NATS, as the UK’s main air traffic control service, manages 2.6 million flights a year carrying hundreds of millions of passengers. The concept of air traffic control emerged alongside the rise of the world’s first airline passenger services. Finding a way of safely organizing growing levels of traffic saw the UK Air Ministry commission a new building at Croydon Airport, to be ‘erected 15 feet above ground level’ and with ‘large windows to be placed on all four walls’. This building was to be called the ‘Aerodrome Control Tower’ and at a stroke coined both the term that has remained synonymous with air traffic control for the past 100 years and a design that remains instantly recognizable. Ian Walker, Chair of Historic Croydon Airport Trust, said: “In 1920 there was no blueprint for what air traffic control or even an airport should look like, so it fell to those early pioneers to develop, test and implement the ideas that would enable air travel to grow safely.

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Croydon from above, 1925

Photos from Historic Croydon Airport professionally colourised by internationally renowned artist, Marina Amaral.

“Airfields before this had radio offices and ‘aerial lighthouses’, but nothing


with the explicit intent of providing technical air traffic services to aircraft. The ‘control tower’ was described as an ‘essential’ development and its legacy lives on with us today.” The first controllers — known as Civil Aviation Traffic Officers or CATOs — provided basic traffic, location and weather information to pilots over the radio, which itself was still a relatively new invention. The progress of the dozen or so daily flights was tracked using basic radio-based navigation and plotted on paper maps and using pins and flags. Today, NATS’ 1,700 air traffic controllers handle up to 8,000 flights a day in some of the world’s busiest airspace. Juliet Kennedy, NATS operations director, said: “We’ve come a long way since the first controllers in terms of the amount of traffic we handle and the tools we use, but the motivation to harness the latest technology to help make flying safer and more efficient remains at the absolute heart of what we do.”

In 2019 NATS introduced real-time satellite tracking to improve the safety and environmental performance of flights over the North Atlantic, while at Heathrow it is researching the use of Artificial Intelligence to cut weather-related delays at airports. Juliet continues: “We have a £1bn investment programme, but technology alone is not the answer if

we’re going to both keep pace with the growing demand to fly and meet the huge challenge of climate change. Modernising our airspace is now absolutely essential.” The UK’s network of airways and flight paths were first designed in the 1950s and make it impossible to take full advantage of the capabilities of modern aircraft. NATS is playing a leading role in crossindustry plans to modernise the country’s airspace over the next five years, something that will allow aircraft to fly higher for longer, get more direct routings and enable more continuous descent approaches, something that both reduces fuel burn and emissions. Juliet concludes: “The early pioneers of the 1920s laid down the foundations that allowed aviation to flourish in the 20th Century and enrich the lives of countless people around the world. Now, with over 3 million flights a year predicted by 2030, we need to do the same for the rest of the 21st.” INTERACTIVE Click here for full product details

The new standard in digitizing manuals Web Manuals is an easy-to-use document editing application for fast authoring of company manuals with automated revision control, compliance monitoring, distribution and full audit trail. The Web Manuals application empowers managers, auditors and authorities in the online review and approval process.




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Building innovative route optimizing flight planning platform Mike Riegler, Manager Business Innovation and Support Flight Operations, Qantas AIRCRAFT IT Operations • MARCH-APRIL 2020 • 34



et’s start by introducing you to Qantas, which turns 100 in November 2020. Qantas group includes Jetstar, our low cost carrier (LCC), QantasLink, regional operations and Qantas Mainline including international and domestic operations. The fleet currently stands at nearly 320 aircraft flying 180,000 flights a year and carrying 56 million passengers. That generates revenue of $17.9 billion against which, the cost of fuel alone is $3.8 billion. The solution covered in this article is currently only deployed in Qantas mainline but the intention is to expand that across the group as the solution evolves. Qantas first embarked on the flight planning journey in 2010. We discovered that most of the systems on the market had core route optimization algorithms that were conceived in the eighties. These systems used techniques that excluded results after great circle fuel and time estimations were made. For example, Qantas’s legacy mainframe system would only take four of the best answers through to the fuel and navigation calculation process meaning that optimal answers might have been excluded early in the process. A lot of systems were built tightly coupled to this algorithm and broader system design was influenced by this close integration. This made most systems difficult to change.


The objective was to create a cutting-edge route optimization engine that would find the best route every time. The engine needed to model aircraft performance capabilities for specific aircraft tails and assess fuel and navigation constraints up front in the flight planning calculation process. The new solution allows Qantas to protect and evolve our unique fuel policy: the Australian continent is separated from other major continents by thousands of miles of ocean, because of this, free flight capability is important. The advanced free flight algorithm allows Qantas to take advantage of favorable tail winds and avoid headwinds and therefore optimize fuel and payload uplift. Qantas wanted the flight planning solution to be future-proofed; therefore we chose to adopt emerging data standards as part of the design. In 2010 Qantas engaged with ICAO and IATA to learn about emerging System Wide Information Management (SWIM) based data standards. What we saw was revolutionary; we wanted to adopt the concepts discussed in documents such as FFICE (Flight and Flow Information in a Collaborative Environment) as we saw that these concepts had the potential to deliver benefits for our organization. For an airline, data interoperability with Air Navigation Service Providers (ANSP) sets the foundations for automation thus enabling Trajectory Based Operations (TBO). As airspace rules become more complex and aviation traffic volumes continue to increase, we see efficient data management as key to reducing costs while maintaining high compliance and safety standards.

“The objective was to create a cutting-edge route optimization engine that would find the best route every time. The engine needed to model aircraft performance capabilities for specific aircraft tails and assess fuel and navigation constraints up front in the flight planning calculation process. ” In designing the system, it was important that Qantas used off-the-shelf products where practical to take advantage of the community model that encourages product evolution. Our IT architect also wanted to adopt the latest cloud-based IT platforms to take advantage of features such as scalability and redundancy. The system that emerged from this was implemented in October 2018. The Qantas Airbus A380 fleet was the first fleet to be dispatched with the new system.

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“The decision to build rather than buy a flight planning system was a tough one for Qantas but following unsuccessful attempts to adapt off-the-shelf flight planning systems to the Qantas operation, the executive was finally convinced that building in-house was the best long-term investment decision…” Over the course of eight months the remainder of the Qantas fleet was gradually rolled out, last fleet being the Boeing 737. The implementation started with long-haul because we knew we would encounter complex data problems that we wanted to solve for early in the process. We then deployed medium range operations, completing the deployment with the higher volume domestic operation. The higher volume operations were deployed with our automated Airport Suitability Module designed and built with our partners at Smart4Aviation (S4A). This module is the cornerstone to system automation, which we continue to build out and integrate to the S4A event management framework expanding the automation capabilities of the solution. The decision to build rather than buy a flight planning system was a tough one for Qantas but following unsuccessful attempts to adapt off-the-shelf flight planning systems to the Qantas operation, the executive was finally convinced that building in-house was the best long-term investment decision for the business. We started very small, embarking on a six month proof of concept and, once the results had been proved positive, that enabled us to move forward and start the flight planning system replacement project.

getting ‘into the weeds’ and understanding the detail of the problem. Test managers, testers, change managers and training managers all contributed a diverse set of skills to create a great team. Another thing learned was that the team must evolve over the course of the project and that different disciplines have different focuses at various times. Early on, the solution architect, project manager, business analysts and the SMEs (subject matter experts) need to define the solution; later in the project, the communications and the change managers step up and help to implement the change. One constant throughout this project was that SMEs were always needed and were always working at full capacity — we always struggled with finding SME capacity. When this diverse range of individuals comes together with the strong culture, great things can be achieved. One of the key human factors of the project has been resilience. We came across so many barriers; every week there was a major hurdle that we had to get around and the ability of the team to navigate through that was critical to the success of the project.


The flight planning algorithm Qantas Flight Planning Design Principles

The Engine – Path Optimisation • • • •

Started proof of concept in 2013 Engaged a world leading path optimisation on facility (ACFR) R) Fuel benefits resulting from finding the best est paths Protect and evolves fuel policy

We assess all possible paths


There were some key lessons learned over the course of the project. We realized that there is a range of complex skills required to complete a project such as this — it’s necessary to understand the right team structure needed for the job. From program managers who manage up and keep the executive body engaged to project managers who build the plan and keep everyone honest in sticking to the plan as well as solution architects designing the solution and business analysts

Figure 1

We initially developed this (figure 1) with the Australian Centre for Field Robotics (ACFR) at Sydney University. The ACFR are path optimization specialists who helped automate mining operations in Western Australia, delivered automated straddle carriers for Australian shipping ports, and worked with the military and in the agricultural domain. Over a period of six months Qantas and the ACFR

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jointly developed a proof of concept route optimization engine. Probabilistic roadmap techniques and up-front consideration of performance, fuel and navigation constraints ensured that the algorithm considered all possible paths. Data is broken down to a set of nodes and costs are assigned to these nodes. Path search algorithms then plot optimum routing through these nodes at all possible weights; solving for the search criteria specified. Cost, fuel or speed analyses ensure that the best path is found based on the preconfigured set of inputs. The cost function is expandable and can be adapted to any set of costs that an airline can model, which is a challenge in itself. Navigation constraints are modelled in the data; users do not drive the system, it’s a data driven solution. These principles form the foundation of automation. The system can accept multiple requests for a flight plan and receive multiple flight plan responses. The ability to ask multiple questions of the optimizer and receive multiple responses enables our business to model all the different constraints for a sector and have the answers precomputed so that the dispatcher simply analyses the results. The engine workers in the flight planning algorithm can scale up in a cloud environment when flight plan request loads require. So, in the mornings with peak domestic traffic, there can be more workers and then that can be scaled down in quieter times, optimizing capacity and cost.

FLIGHT PLANNING APPLICATION Qantas Flight Planning Solution

The Flight Planning Application • Best of breed off the shelf product suite combined with bespoke development • Modular and flexible “plug in or update engine” • One source of truth for all planning information

Figure 2

The custom built flight planning application (figure 2) was designed and developed with our partner Smart4Aviation. The flight planning application is the INTERACTIVE Click here for full product details

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user’s window to the flight planning algorithm: it controls all the inputs and the outputs both to the engine and to other modules in the solution. The solution combines existing Smart4Aviation applications; Smart BRIEF, Smart MET, Smart NOTAM MANAGER, Smart VIEW+ and Smart COMM with the bespoke flight planning application. The solution is highly configurable and adaptable, allowing Qantas to define engine inputs and outputs, and can in fact be adapted to any engine. The Qantas group includes multiple airlines with multiple fuel policies. As previously mentioned we wanted to future proof the solution; in this context meaning the ability to plan multiple fuel policies. This is achieved through the configuration of inputs and outputs external to the engine. Inputs are abstracted from the flight planning engine, allowing for multiple airline configurations. The configuration framework allows an airline to manage their own fuel policy for different fleets, flights, sector and times of day as well as for different airlines. The solution is designed for automation and exception handling: we want to ensure that flight plans are refreshed with timely operational data to ensure that

“Qantas calculates flight plans ten hours before departure so the crew can get an early indication of what their narrow route briefing package and the route of the day will look like.”

the changing operational environment is reflected in all operational flight plans. Working with Smart4Aviation, Qantas has now built an extensive event management framework with event triggers based on time, receipt of data or changes in data impacting a flight. Event triggers that have been created include, new or changed Zero Fuel Weight, estimated departure time changes, atmospheric weather or GRIB (GRIdded Binary) data refreshes, TAFOR (Terminal Aerodrome Forecast) changes impacting an airport used in a flight plan and operational fuel requirement changes to what was originally planned. A new flight plan can be automatically generated when any of these events are received. The system automatically describes the event in the name of the new scenario, letting the user know why the new scenario was created. As a result, the dispatcher moves away from driving the system and configuring inputs to analyzing the output; more of an operational analyst rather than a flight planning system driver. The solution has a comprehensive airport suitability module which automatically reads TAFOR messages and applies the configurable airline policies defining the operational restrictions for the flight plan. Once again, the TAFOR is read and runway directions are automatically selected for departure and arrival. So, we’re getting very close to the concept of runway direction to runway direction flight planning. Qantas calculates a draft flight plan ten hours before departure so the crew can get an early indication of what their narrow route briefing package and the route of the day will look like. Similar to the flight object concept, this route and briefing package is refreshed and a new operational flight plan is issued closer to departure. The Flight Object concept discusses the creation of the flight object a long way out and then, as data gets more accurate closer to departure, you feed that data into the flight object and update the crew and dispatcher as required. This automated calculation is achieved through time-based event triggers. We’re currently working on building the exception-based User interface. User interaction is very different in an automated flight planning system. There are benefits to be achieved if the optimizer can plan and choose the best flight plan. The concept of exception handling means that the user just needs to be alerted to exceptions or choices as they surface. If it’s a CAVOK (Cloud And Visibility OK) day and flight plans are being generated with no issues, they should just go through to the pilot without any intervention from the dispatcher. However, when there are weather or political issues that were not forecast, then user intervention may be required. We’re also working on integrating the Aircraft Situational Display (ASD) with the system so that we enhance the operational picture that is presented to the dispatcher. The concept of exception handling means that the dispatcher is not in the detail of flight plan production and therefore is not across all the detail in every flight plan; therefore the dispatcher needs the ability to step out and have a broader view of the operational environment that they are working in as well as dive into the detail when required. A graphical tool that overlays weather, navigation data and flight plan trajectories, gives them that situational awareness.

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The Navigation database

NOTAM, which includes the impacted entity information and the effectivity of the NOTAM. When the NOTAM is sent across to the navigation database, this temporal information is then attached to the feature that is impacted by the NOTAM thereby automatically processing the temporality and creating the linkage between the NOTAM and underlying navigation data. This provides a key benefit when processing subsequent updates to that NOTAM transmitted as NOTAMR or NOTAMC. The subsequent updates come in and identify that the NOTAMs previously being applied to a feature in the navigation database and can automatically remove or update the constraint on that feature. When ANSPs or data originators start publishing NOTAMs in xml, something we’re all hoping for, these NOTAMs will come through the Qantas system and automatically attach to the data constraints: once again, removing the human from driving the system and freeing them to concentrate on analyzing the results.

Qantas Flight Planning Solution

The Navigation Database • • • •

AIXM 5+ = foundation for automation Model extensibility = airline company data layer Extensive temporality = constraint NOTAM management = link NOTAM to navigation constraint


Figure 3

The third component of the solution is the navigation database (figure 3). Once again, Qantas used off-the-shelf components which have been built out with airline specific requirements. The navigation database is supplied by our partner Frequentis, an Austrian company who also supply EuroControl with the EAD (European Aeronautical Database). From the Qantas perspective, this is our SWIM hub; we’ve selected this consciously as we want to future proof the solution. We’ve seen the emerging standards and want to talk the same language as Air Traffic Control or ANSPs (Air Navigation Service Providers). In the Constellation solution we used the AIXM (Aeronautical Information Exchange Model) extensibility to cater for airline specific data features. Therefore, the solution is an AIXM based navigation database which was designed by ANSPs for ANSPs but extended for airlines. The data model was extended for the following airline features; company routes, custom airspace, runway direction minima, airport classification or usage, taxi fuel and time, arrival allowance and custom connections between route segments. The AIXM data model includes an extensive temporality model that allows our business to model future constraints. For example, AIRAC (Aeronautical Information Regulation And Control) cycle changes can be planned on and operational impact assessed well in advance of effective date. NOTAM constraint linkage is another key improvement in the system. In the old legacy system, there was no linkage between a NOTAM and the underlying navigation data that it impacted. So, we’ve used the AIXM 5 event feature (designed for digital NOTAMs) to introduce this linkage. Basically, an xml tag is added on top of the raw ICAO

I’ll just expand on the conversation regarding SWIM (figure 4). When Qantas started engaging with these concepts, we felt that it would revolutionize the way that we deal with data. Anyone who’s ever worked in a NOTAM office or a navigation back-end office will understand that it’s tedious work, pouring through reams and reams of technical data, trying to understand the meaning. What SWIM does, is allow airline data management systems to talk the same language as the ANSP data management systems allowing the system to interpret meaning and apply the intent. This interoperability delivers quality, which equates to safety; structure, which is the foundation for automation; global coverage and dynamic updates which ensures timelines of data.

SWIM – Airlines talking ANSP language!

SWIM Aeronautical Data Hub

Quality Safety

Figure 4

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Structured Automation & Scaling

Global Coverage

Dynamic Optimisation & Situational Awareness = fuel efficiency


We have realized increased accuracy of our flight plans (figure 5) as a result of the rich data sets and improved modelling techniques. Fuel and flight time efficiencies are allowing ultra-long-haul operations and delivering cost benefits to the airline. Increased automation in the flight planning process and improved end user experience; as mentioned above, we’re changing the way in which they interact with the whole business of flight planning and to move from system drivers to become operational analysts. Systematic solutions guarantee optimum results every time.


A couple of example use cases will help to illustrate how the new solution works for us.

The richness of the AIXM information exchange model is built based on AIP (Aeronautical Information Publications) information. Qantas’s current navigation data is supplied in an ARINC 424 text file. It’s nowhere near as rich as AIXM and is designed specifically for the purpose of flight planning. AIP information holds a range of other data that is also relevant to flight planning. Combining all this data into one, machine readable data model that can be exchanged directly with data originators, enables seamless data processing, delivering the benefits of data richness. This rich data set can then be delivered to the optimization engine to ensure the optimal route is also compliant with navigation data constraints.

1: Planning for temporality PlanningUse for Case temporality Part 1

ü Constellation analysis of Airspace temporality will dynamically calculate the cruise speed (faster/slower) of the aircraft to determine the optimum fuel outcome


ü No

What we can achieve through efficient data management

§ Flight Path optimisation using real time Static/Dynamic AIXM Data ü Increased safety & accuracy of Flight Plans as a result of rich data sets that enable data driven solutions ü Fuel / Flight time efficiencies allowing ultra long-haul ops ü Increased Flight Plan automation ü Improved end user experience ü Systematic solutions guarantee optimum results every time

Figure 5

Figure 6

Illustrated in figure 6 is the East coast of Australia with 14 hour flights coming down from the US West coast every day and every day we have special use airspace being actively turned on by NOTAMs for different times in the day. The temporality of the data allows us to set these activation times in the back end and the 4D trajectory optimization of the engine allows us to speed up or slow down and interact with these activation times and avoid the constrained area where possible. The picture on the left of the figure show a flight plan that was created without the 4D trajectory optimization which has built a route that goes around the constrained airspace. The picture on the right shows 4D optimization for a 14 hour flight which has slowed down or speeded up over the course of the flight to move through this airspace when the special use airspace is not active, therefore saving track miles and fuel.

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A similar example, with route segments and airway constraints, can be seen in figure 7.

Use Case 1: Planning for temporality Part 2

RouteSegment Restriction

Figure 7

The airway branching off to the right is constrained; the picture on the left shows where 4D optimization is not applied, and that path or branch to the right isn’t considered in the flight planning process. In the picture on the right, the system speeds up or slows down the flight to open up routing options providing fuel saving opportunities.

Constellation Navigation Data Constellation Navigation Data QF9 Perth to London (17hr 20mins)

Combination of freeflight airspace and company routes make this sector complex to plan! Efficient data management removes the complexity.

Figure 8

The final picture presents one of our more challenging flight planning problems and longest flights. The Perth to London sector, at 17 hours and 20 minutes presents a range of complex data problems. Departing from the West coast of Australia the flight plan can either go straight into free-flight airspace (the blue area) or, if the winds are pushing up from the South, the optimal route will be over Asia and remain within the constrained airway environment all the way to Europe. If the flight is pushed into the free-flight airspace the correct entry and exit gates are automatically selected by the system. This is because the entry and exit gates form part of the free-flight airspace. Then there is the requirement to plan on defined direct connections in the Mali airspace. Directs are built into the data enabling the system to automatically comply with the ANSP constraints. Similar concepts can be used for European Flexible Use Airspace (FUA) with the data model temporality restricting the use to published times. All ANSPs publish pitch and catch points on the edge of free flight airspace and if that can, once again, be modelled in the data and exchanged directly with airline data management systems these constraints can be automatically ingested. At the moment we have to manually build these airspaces and update them when the state data changes. In our legacy system, one dispatch shift was used to plan these two flights; Perth to London to Perth. Due to the system automation and data configuration these sectors are now less complex from a dispatcher perspective and can be dispersed amongst other flight plan allocations. We are working on enhancements now to allow users to model multiple answers so that sector variations can be created by the automation for the flight scenario. We want to model these differences so that the dispatcher doesn’t have to manually drive the system; the answer should be sitting there, already calculated. The more options that we can define in the data means the more options that can be presented for the engine to solve. So, through 4D optimization, temporal constraints and through efficient data management, we want to open up, where possible, the various options to the state-of-the-art optimization engine. Continual optimization assessment is important on longer routes as time and weight information is updated. Qantas regularly re-optimizes in-flight in a process called DARPing and we’re currently building an automated DARP (Dynamic Airborne Reroute Procedure) capability. This enhancement will automatically re-optimize our long-haul flights using the latest weather, weight and time information. If a crew gets a flight plan an hour before departure, by the time they actually depart the zero fuel weight and departure time could be slightly different. Any difference in weight or time means that the point in which the weather and aircraft performance data is integrated is different leading to different route routing outcomes. What we want to try and achieve is systematic DARPing, once the aircraft gets to top of climb, so that we have an accurate weight and time. The new information can then be uplinked to the crew, laterally, vertically and temporally re-optimized.

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system integration and graphical flight planning are some of the new features to be rolled out later in the year. In 2020, we plan to formalize our partnership and actively begin to offer a complete flight planning solution to other airlines around the world. This will include the establishment of a data management service, flight planning optimization consultation and training services. This partnership will guide the product into the future setting an innovative strategy to allow airlines to optimize their flight operations. We’re proud to be able to say that we have developed a state-of-the-art flight planning solution with our partners Smart4Aviation and Frequentis. The complex flight planning problem will continue to throw challenges at our organization but we are confident that the Constellation solution will meet these challenges well into the future.

Constellation - Enabler of Ultra Long Haul Operations


Michael has 30 years’ aviation industry experience. First as an air traffic control officer in the Royal Australian Air Force, then a variety of roles in a 22-year career working for Qantas, including Load Control, Flight Dispatch and Flight Dispatch Systems. Michael is now Manager Innovation and Support in Flight Operations overseeing the commissioning of the system and fleet roll out that culminated in the successful cutover of the final B737 fleet in June 2019.

Figure 9

At Qantas we are looking to plan next generation aircraft to the edge of their endurance. Efficient data management is key to enabling this. Defining constraints in the data allows dispatchers to move away from driving the system, this is critical for these ultra-long haul sectors. The dispatcher can be a third pair of eyes in the cockpit, providing enhanced support to crew members. Qantas now has a cutting-edge route optimizer which enables better trajectory planning. Trajectory based operations supported by event triggers in the flight planning application means that the organization can be sure that the optimal route is always available and compliant with the operational environment constraints. When we create a flight plan, we don’t want it sitting there and becoming stale; as the external environment changes, we need to update that flight plan so that, at any point in time when you go to that flight, you can see the latest possible optimized and compliant result. The solution will continue to be built out next year as we work towards offering this new flight planning solution to the market. The automation platform will be tested and tuned by Qantas in the operational environment and expect it to be fully operational in mid-2020. ETOPS 330, statistical contingency and integrated situation awareness will also by rolled out by mid-2020. Beyond that the team will continue to build upon the SWIM foundations implementing the latest FIXM and IWXXM standards, advanced tankering, further ANSP system to


Qantas Airways Limited is the flag carrier of Australia and its largest airline by fleet size, international flights and international destinations. It is the third oldest airline in the world with a mixed fleet of Boeing 737, 747 and 787 and Airbus A330 and A380 types. Qantas is a founding member of the Oneworld airline alliance.


Smart4Aviation (S4A) is a company founded to provide web based and mobile products and services to optimize, simplify and improve airline operations. The company is committed to the delivery of high quality, cost-effective, state-of-the-art solutions and development processes. With headquarters located in Amsterdam, the Netherlands, S4A’s development offices are located in Gdansk and Krakow, Poland. They are also represented in North America. INTERACTIVE GIVE US YOUR OPINION CLICK HERE TO POST YOUR COMMENT INTERACTIVE SUBSCRIBE HERE CLICK HERE TO READ ALL FUTURE EDITIONS

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Missed an issue of Operations?


MAY-JUNE 2019 • V8.2

Big Data gives Citilink better performance Flight Operations and fuel efficiency improved

Paperless documentation at Lufthansa CityLine The benefits of building on an existing EFB solution

Avion Express gets a paperless cockpit

Realizing the gains from building on an tried and tested solution


AIRCRAFT IT Operations V8.2 MAY-JUNE 2019



JULY-AUGUST 2019 • V8.3

Benefits of a digital ramp Improve airline performance on the ground

Improved weather data for Air France

Pilots get the information for better decisions

Reducing fuel use at Norwegian

Weather information helps better planning





Lufthansa Cargo uses data to improve contingency fuel uploads Using formulas and calculators to optimize each flight’s fuel

Luxair implements digital documentation Better flight ops, safety and compliance

At Volotea, data improves fuel and operations Using big data and digitalization




AIRCRAFT IT Operations



Neil Thomas, VP, Product Strategy at Comply365 explains how new compliance approaches improve operations and empower the frontline Neil Thomas, VP of Product Strategy at Comply365, focuses on understanding customer and market needs and drives vision across the organization. He understands how to bring the customer’s requirements to reality and the importance of cross-functional collaboration. Utilizing his many years of project management Neil effectively manages the product life cycle and ensures organizational understanding and excitement around each of Comply365’s solutions. He also draws on his experience as an IT leader, to ensure software solutions are valuable, widely available, and reliable. Aircraft IT: Your name, your job title and the name of the business? Neil Thomas: Neil Thomas, VP, Product Strategy, Comply365 Aircraft IT: How did Comply365 get started? NT: Comply365 was started from addressing an industry-wide challenge about ten years ago. Comply365 was among the leaders of the first wave of digital change in aviation — taking the industry from paper to digital. We’ve played an instrumental role in gaining regulatory approval to replace the

pilot flight bag with digital content delivered to a tablet or other mobile devices. Since those early days, we’ve expanded our mobile-first software beyond the flight deck to the cabin, maintenance and many other departments and industries. Aircraft IT: How has the industry changed since then, and what is Comply365’s vision for it going forward? NT: The industry has embraced digital transformation, and now we’re seeing a second wave of change. More and more airlines are looking at AIRCRAFT IT Operations • MARCH-APRIL 2020 • 44

compliance in a different way, seeing it as an opportunity to enhance operations instead of just the cost of doing business. Comply365’s latest innovations go beyond simply delivering documentation by instead delivering increasingly personalized and relevant content to the frontline. To do that, we had to look at the entire life cycle of an operational manual, including how the data is created and managed. This led us to build our newest solution, ProAuthor, which enables a much faster process as well as increased safety and compliance.


“Our platform, including our embedded download and sync manager, is designed to provide the latest and greatest information to the frontline, while ensuring the corporate office receives the real-time data they need to manage the business.” Aircraft IT: What has been Comply365’s greatest technical achievement to date, and why? NT: Our extensive and scalable platform has got to be the greatest technical achievement. Building our solution as a connected platform enables us to continually and seamlessly add mobile-first products that provide exceptional user experience — whether backend content preparation, workstream management or end-user delivery and consumption of content. Our platform, including our embedded download and sync manager, is designed to provide the latest and greatest information to the frontline, while ensuring the corporate office receives the real-time data they need to manage the business. Aircraft IT: What has been Comply365’s greatest business achievement to date, and why? NT: The fact that we provide solutions for so many North American domestic carriers and are quickly expanding internationally, which means that we’re solving the same problems worldwide for our customer base. The breadth of our customer base — from startup carriers with no aircraft to the world’s largest airlines — proves that we understand their challenges, and our solutions will scale no matter what stage of growth they’re in.

Aircraft IT: What have been Comply365’s disappointments and what have you learned from them? NT: In the earlier days, we were so focused on bringing our solutions to market quickly that we addressed the obvious needs without fully understanding other areas where we could help. Since then, we’ve done extensive work prior to developing solutions to fully understand the problems or challenges our customers are trying to solve. That insight drives focused innovation to deliver features that are beneficial to our customers and the industry as a whole. Aircraft IT: In a sentence, how would you summarize what Comply365 does for aviation customers? NT: Our overall goal is to increase efficiency, safety, and compliance across the airline by delivering increasingly personalized and relevant content to the frontline with an end-to-end operational content management and distribution solution. Aircraft IT: What is new on Comply365’s development horizon? NT: We are always focused on the frontline operator, providing solutions that are more and more useful

and valuable to them and equipping the back office content managers with the tools necessary to support the frontline. As we look toward the future, we will continue that trend, but include more analytics that will drive to actionable results. We want to give the back office managers the information they need to equip the frontline operators with the best and most relevant information at the time. Aircraft IT: What will be the next big thing in Aviation IT? NT: IT is definitely trending toward more analytics. There is a huge push to provide more automated decision-making-based data. Comply365 will most definitely stay in tune with this trend and leverage our platform to provide such information to our customers. Aircraft IT: What do you want your customers to say about Comply365? NT: I’d want them to say, ‘Comply365 understands the job that we’re doing and partners with us to provide solutions that empower us to get our job done safely, effectively, and efficiently.’ Aircraft IT: Neil Thomas, thank you for your time.

“We are always focused on the frontline operator, providing solutions that are more and more useful and valuable to them and equipping the back office content managers with the tools necessary to support the frontline. As we look toward the future, we will continue that trend, but include more analytics that will drive to actionable results.” AIRCRAFT IT Operations • MARCH-APRIL 2020 • 45


Big data improves operations and fuel performance at Cebu Pacific Francesc Torres, Director Operational Support, Cebu Pacific shows how big data is driving fuel efficiency and more for the airline

Images © Airbus

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n this article, I want to share our journey through data. There’s always a lot of material about EFBs, new systems, operations systems, maintenance systems but what is really important is how those systems are deployed in the operation, how are users able to analyze the data that is being collected. First, to set the scene, let me tell you a little about Cebu Pacific, who we are and what we do.


Cebu Pacific is a Low Cost Carrier (LCC) that started operation some 23 years ago in the Philippines. The Manilla based airline serves most of South East Asia, North Asia and the Philippines (figure 1).

Cebu Pacific Air – Who we are Network


“…order to be agile, we had to empower people and let them think for themselves, as well as empowering departments by ensuring that they could access data and generate information quickly. ” data, the faster they could resolve the problems with which they were faced. To destroy the silos, we had first to democratize data so that everybody had access; in other words, data available to all. People can analyze the problems in their department together with the other departments: they don’t have to work in isolation or be in isolation so neither should data be available in isolation. Transparency is incompetence’s worst enemy and, in this, we really wanted to bring about a cultural change, for people to come together to discuss their experiences around data, around sharing information with other departments. This was how we could promote continuous improvement in how the tools are used and, with analysis and graphs, we could remove barriers so that people feel comfortable with change and the management of change. That was what we had in mind, where we wanted to go on this data journey. We also created a timescale for the journey (figure 2).

Data Management Principles The path to an integrated Data management ecosystem, from a management overview: Figure 1

First Experience

Operations Data

Cloud deployment

Data Eco-System

At the time of writing, Cebu Pacific operated about 75 aircraft but there is an order in place for a further 68 aircraft and that’s important because we really have to be efficient and one way we see to ensure our efficiency going forward is analysis of data to see where we can be increasingly efficient as new aircraft are delivered and every time the operation grows.

Fuel system introduction driven by the need of Cost Savings

Operational Stats, KPI monitoring

Merge of multiple data sources.

Include higher level of governance and adoption.


For any business, setting out on the data journey, the most difficult thing that has to change is the data culture. It was very clear to us that we wanted to be agile, that we wanted to break down silos in the business and that we really needed a cultural change to create a culture that was data friendly. In order to be agile, we had to empower people and let them think for themselves, as well as empowering departments by ensuring that they could access data and generate information quickly. The more access departments could have to

2016 Figure 2

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2020 ->


In 2016, we started with our first experience with the fuel management system. We could see a lot of benefits, a lot of improvements with people starting to get used to dashboards, analytics and KPIs (Key Performance Indicators), and so we decided to move one step further on by doing Operations data and automating KPIs. Then, as increasing numbers of data sources came into play, we felt that the issue was becoming too big and that we needed to deploy on the Cloud, merge more and more data sources and ensure that we could have more visibility of all that information. Now, where we see this going is that, in the same way as other businesses see it, data is an asset which we need to start applying into the operations of the airline. We see ourselves now building a data ecosystem into which we’ll have to put strong governance. In the coming years, governance will be increasingly important, the way we work and the way we structure data and the way we adopt it across the business. But, at the same time, when we talk about these great ideas and we talk about what we want to do at the execution level, we need to be very careful about how to make it happen. So, we have defined different levels of analytics (figure 3) and we know that we can move to the next level when we are ready; so complexity will be a big issue here.

quickly when there was no proper basis for that. So we’re very careful about how we move to the next step every time we undertake a project. There is something similar for the hierarchy of needs (also figure 3). First, the data has to be available, then we need to be sure that it’s reliable; we need to clean it, detect any anomalies and transform it to make it available. We need to get the metrics out there and, the last step, to deep dive the analytics, analysis and machine learning. We do believe that we need to go step by step in order to make a change. If we jump straight to the end and the data is not reliable, then it will not be possible to progress with the whole cultural change. However, at the same time as we were considering all that, the business’s management were asking for propositions for what value all this was bringing into the operation (figure 4) in terms of what we do; the business performance, streamlining the operation and making the business more efficient.

Data Management Principles Working on a series of elements that will offer value to the airline:

Key Value Propositions

Situation Awareness

Data Management Principles Principals from a mid management perspective, at the execution level:

Define level of Analytics

Hierarchy of Needs


Self-service Reports and Interactive Visualization AI, Deep Learning


Experimentation, Simple Machine Learning Algorithms Analytics, Metrics, Segments, Aggregates, Features, Training Data




What might happen?






What-if, Sensitivity Analysis

Drive Business Performance

Search on Operational Events and Entities

Machine-augmented Insight Generation

Resource Planning and Scheduling

Streamline Operations

Real-time visibility on relevant ops activities

Artificial Intelligence Inquiry System

Dynamic Demand Forecasting

Exception-based Reporting and Proactive Alerts

Automate decision-making (where applicable)

Discrete Event Simulation

Reliable Data Flow, Infrastructure, Pipelines, ETL, Structured and Unstructured Data Store


Service Chain Optimization

Cleaning, Anomaly Detection, Transformation

What is happening now?

Why did it happen?

What happened?

Decision Support

Instrumentation, Logging, Sensors, External Data, User Generated Content


Figure 3

First, we want to report what happened and then we need to empower people to be able to analyze why it happened and we need to continue the monitoring. And, of course, at the end of the path is the prediction, what might happen? We felt that a lot of times, people wanted to jump to the prediction side really

Figure 4

In the figure is a diagram of the main projects tying those projects to the requirements of improved performance and streamlined operations. Management felt that it all was great, we were moving forward, but what would it bring to the operation; how would it add value. We had to look back to ‘how do we make this happen?’ There were metrics at the execution level, we knew how we wanted to do it, we knew the route and where we wanted to reach but our experience has been that we need to enhance skills

AIRCRAFT IT Operations • MARCH-APRIL 2020 • 48


INTERACTIVE Click here for full product details

“…each department should take the data, analyze it and use that analysis to improve what they do. The data has to be close to the teams so that they can use it and analyze it.” and capabilities. We needed people to be trained and to tackle a learning curve; we needed to have monthly sessions between departments to break down silos; we needed to improve the data culture in the organization. To not be afraid of making decisions based on data and on analytics. At the same time, we see those roles in different departments in the commercial arena in terms of data and to be sharing their experiences: preferably, this push should be coming from the departments. We don’t really believe in having a Chief Data Officer role where all the data analytics comes from one department. What we see is that each department should take the data, analyze it and use that analysis to improve what they do. The data has to be close to the teams so that they can use it and analyze it. The question has to be, ‘how did we reach here?’ What was the trigger?


In 2016, Cebu Pacific adopted SkyBreathe from OpenAirlines and we thought it was fantastic… the available data, the visibility for us; we’d never had that much visibility before. Then, as we started looking at the data more and more, we realized that this was just a small part of the picture, there is more that can be done, more data sources that could be merged with fuel. But how were we going to do it? Slowly we brought all this into the picture and now we had a bigger picture of what is available and possible plus, when we’d completed that, we realized that we were still just looking at a small part of the picture. It was just fuel and a small part of the Operations whereas we have much more data out there. There’s HR data, finance data, maintenance systems… there’s a lot of data available and if we only look at a small part of it, we won’t be able to get the whole picture; won’t be able to see what is really going on. So, we sat down and analyzed a path forward plus, obviously, there were learning points; things we could have done better or wished we could have understood better from the outset. One of those was the importance of having clean data. When we give data to the analyst that data has to be clean; we underestimated the complexity of data anthologies but working with OpenAirlines we learned how complex those anthologies can become, it’s not easy. Therefore, we AIRCRAFT IT Operations • MARCH-APRIL 2020 • 49


“When we give data to the analyst that data has to be clean; we underestimated the complexity of data anthologies but working with OpenAirlines we learned how complex those anthologies can become, it’s not easy.” needed specific expertise to manage all that. We also realized the importance of a data ecosystem. It’s not only the fuel department that analyzes fuel but it’s all the things that go on around the department that the fuel department might need to calculate; whether the savings are there, whether more savings are possible, whether there are more opportunities. So we really needed to look at the bigger picture of these complex and multiple systems, running and working together in the operation. And a further important point is the need to empower staff: to train

an analyst on the tools, keep giving them training on how important this all is. The OpenAirlines system helps the end user to understand using the visualizations but with training they can better absorb the information. However, we don’t need specialized people to put that visualization together.


How do we engage people? We can put everything together, we can have great analysts, great data engineers, we can have all the data sources in the company put together but the key is to engage the people in the business to go there, to use the data, analyze it to improve what they’re doing in their daily work. For users the system deployed has to be easy to understand, it has to be accurate and complete, and easy to access. Everybody nowadays has a tablet, has a cellphone so why can’t the data be made available there? It was very important for Cebu Pacific to be able to reach where the user is, i.e. not expect the user to come to us but, instead, we would go to them: the pilot fuel App or a simple App on the staff member’s cellphone or the tablet to make it more accessible. The way analysts do analytics has to be intuitive and it has to be easy to create content. Not everybody was born being a data analyst or educated to be able to program with Python so we needed to make it easy and accessible for most

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people. The more people that are doing analytics, the bigger the data absorption in the system will be and the cultural change will be. Plus, of course, continuous training and continuous support should be provided from the organization. And, if we look at the management, they just want to see a quick visualization of performance and they also want to see that on their cellphones and on their tablets while they’re having a coffee in the morning. We also needed to deliver information to where the manager wants to see the information and we needed to consider which kind of information. Most importantly, it simply has to work. Every time the COO opens the App, he wants to see the financial performance: it’s got to be there. It also has to be reliable information that they can trust; a single source of truth for all the data they see. That’s what we learned through working with OpenAirlines and SkyBreathe and all these points are very important for fuel management but they have to be kept important as the business grows into a bigger data set and a bigger data culture type of management.


The whole company-wide big data project took Cebu Pacific a couple of years to complete: we had to learn lessons, identify and tackle pain points and there were some important things that were highlighted in the process that we need to take with us into the future. Governance is very important, especially at the higher levels. Management and ‘C’ level executives want to see a high level of governance; they do not wish to see chaos in the airline because everybody is doing things differently; they need peace of mind about the way things are being done. Obviously, data quality has to be assured – sometimes the expertise might be in-house, sometimes not. In the Case of Cebu Pacific, all fuel data goes to OpenAirlines who provide it to the airline which then displays it on dashboards. We still use the tool for analytics and we still have analysts but want to display clean data for management which is what we get from OpenAirlines who know how to clean the data and know the anthologies on fuel. The organization itself has to make a change in a similar way to when we’re talking about EFB (where pilots made the change from paper-based to electronic-

“…we had to learn lessons, identify and tackle pain points and there were some important things that were highlighted in the process that we need to take with us into the future.”

based) which, culturally, was a challenge; we also have to start looking at the challenge that our staff faced when they move into a data culture based on making decisions having analyzed problems. That’s also a challenge and, from our point of view, first experiences are very important in life, so if you select a good provider, you do your first experience and it works well, it’s much easier to go to the next level and keep growing from there. So, we recommend to choose the first provider very well, in order to have a good first experience in data because that will drive how much your management will trust and how far you can reach in this cultural change.


Francesc is Director Operations Support in Cebu Pacific Air leading the digital transformation, the introduction of big data and AI in the operations arena, improving operational efficiencies, and merging market technologies and trends with Airlines’ Operations, including Fuel Optimization, Dispatch and oversight on Technical Operations Support. With experience in several operational environments, from LCC to flag carriers, and in different regions he holds an engineering degree in Aeronautics and a Bachelor Degree in business management.


Cebu Pacific Group is a Filipino airline group that operates subsidiary low cost-carriers; Cebu Pacific and Cebgo. CEB’s 72-strong fleet is comprised of 52 Airbus (one A321neo, seven A321ceo, 36 A320 and eight A330) and 20 ATR (eight ATR 72-500 and 12 ATR 72-600) aircraft, one of the most modern aircraft fleets in the world. Between 2019 and 2022, Cebu Pacific will take delivery of 31 more Airbus A321neos, five A320neos, and four ATR 72-600.


OpenAirlines is an international software company based in Toulouse, with offices in Hong Kong, and Miami. It provides consulting and software solutions for airlines’ flight operations. Since 2006, OpenAirlines has been on a mission to help airlines save 2-5% of their fuel consumption with its innovative eco-flying solution SkyBreathe. The software uses Big Data algorithms and automatically analyses the large amount of available data in flight data recorders to assess flights’ efficiency. Today, 40 airlines all over the world use OpenAirlines’ software. In 2019, their customers saved more than 150 million USD and 590,000 tons of CO2.


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Dirk Leese, Business Consultant, Logipad explains how the solution starts with the customer to save time and money, and ensure a good service Dirk Leese has more than 15 years of experience in the aviation industry. After his studies, which combined mechanical engineering and computer science, Dirk developed the Logipad software in 2002 as a developer. As an absolute Logipad expert, Dirk not only knows the technical side but also looks at the processes from the user’s point of view. Aircraft IT: Your name, your job title and the name of the business? Dirk Leese: Dirk Leese, Business Consultant, Logipad provided by DextraData GmbH Aircraft IT: How did Logipad get started? DL: Initially, Logipad was developed upon a request of a customer. In 2002, the former airline LTU commissioned us to develop a system to synchronize Computer Based Training to laptop devices. We were asked to create a system with an automatic and manageable installation and synchronization process. Since then,

Logipad has been further developed and improved. Aircraft IT: What is the attraction of aircraft-related software? DL: Airline processes are subject to very high security standards, which are also important in the deployed software. The combination of high quality, security and compliance rules and the constant changes in IT technologies are the attraction of aircraft related software and a challenge that we can meet with Logipad. Another attraction of aircraft related software is to use is the requirement to bring together existing

information from various systems — such as Flight planning, Weather information, Maintenance — and to electronically map and automate the individual business processes of airlines. Aircraft IT: What is the guiding business principle that drives Logipad? DL: Providing efficient process support: We love technology but our main focus is always the user’s point of view — it is important to us to understand the business of our customers and their requirements. Due to our agile approach, we are in

AIRCRAFT IT Operations • MARCH-APRIL 2020 • 52

regular dialogue with our customers. Our work does not end with the implementation; we accompany our customers beyond that. We continuously ask for feedback and directly optimize our solution according to the individual requirements. Aircraft IT: What has been Logipad’s greatest technical achievement to date, and why? DL: One of Logipad’s greatest technical achievements is probably its high flexibility and the bundling of numerous types of information in one interface with a very simple


“…our main focus is always the user’s point of view — it is important to us to understand the business of our customers and their requirements. Due to our agile approach, we are in regular dialogue with our customers.

synchronization and comprehensive search function. With one click of a single sync button, all content on the interface is synchronized. Not only the single sync button accesses all available data, also the universal search function scans all available documents. Numerous different file types are supported, and searched keywords are highlighted directly in the documents. All of this happens within seconds regardless of file size and data volume. Aircraft IT: What has been Logipad’s greatest business achievement to date, and why? DL: Today, Logipad has more than 10,000 users and a good three-digit number of aircrafts are equipped with Logipad. We have achieved this primarily through process automation and optimization helping customers

such as Virgin Atlantic and Ethiopian Airlines to improve their operational processes. It is crucial to us that Logipad fits into our customers’ existing processes and optimizes them, not the other way around. This way the customer does not have to implement completely new processes in order to use Logipad. Existing applications and tools can be connected to or integrated into Logipad. Thus, Logipad brings up to 80% time saving, resource savings and a significant cost advantage due to two key factors (1) no redesign of key processes is necessary and (2) education costs are significantly reduced. Aircraft IT: In a sentence, how would you summarize what Logipad does for aviation customers? DL: Logipad is an EFB solution, which

enables flight crews to perform flight management tasks more easily and efficiently with only one solution. It stores and retrieves data and documents and digitizes workflows and processes. Logipad is available as a cloud or an on-premise solution for iOS and Windows devices.

automatically trigger a sequence of actions from the eForms module. This means that steps regarding the process can be automated if needed or required. This Workflow Engine will act as a service which can be installed as a part of Logipad’s infrastructure or as a separate stand-alone service.

Aircraft IT: What is new on Logipad’s development horizon? DL: The eForm Generator is now part of the Logipad standard solution. The eForm generator is a multi-platform tool to build eForms tailored to individual needs without any development knowledge via drag and drop functionality. In addition, based on the eForm technology a workflow engine is currently under development. In the future, this additional piece of software will enable our customers to

Aircraft IT: What do you want your customers to say about Logipad? DL: A customer who uses Logipad not only benefits from the simplification of processes and the flexible adaptation to individual needs but also saves enormous costs compared to other solutions. This is because Logipad’s ROI is usually already visible within the first 12 months. Aircraft IT: Dirk Leese, thank you for your time.

“Logipad has more than 10,000 users and a good three-digit number of aircrafts are equipped with Logipad. We have achieved this primarily through process automation and optimization helping customers.” AIRCRAFT IT Operations • MARCH-APRIL 2020 • 53


Real life essentials in five minute case studies

Alex J. Rodrigo, Director of Engineering/FAA-DER at Avionics Support Group, Inc. (ASG) explains the importance of a regulator approved device fixed mount in the cockpit and how Southwest Airlines got the mount they wanted in the way they wanted it AIRCRAFT IT Operations • MARCH-APRIL 2020 • 54



he unsung hero of any fixed device based system used in the cockpit is a good and reliable mount. Without a safe and wellpositioned mount, a device will at best be awkward; at worst, a safety issue.

Using a fixed mount for a device in the cockpit

The first reason for using a fixed mount is that most if not all suction cups eventually dry up and fall off the window during flight. A fixed mount solution

The challenges when mounting an EFB or any device does not have that problem but provides an approved viewable stowage location for the EFB or PED. An FAA-certified mount fixture will have been evaluated for human factor considerations; plus a fixed EFB mount is not a temporary solution and can be adapted to changing device requirements. Avionics Support Group’s fixed mount or cfMount™ (Constant Friction Mount) provides an FAAapproved solution that can evolve with the airline’s EFB program.

“The main challenge is finding a location that offers maximum pilot visibility without interfering with cockpit controls or egress. The location also has to provide sufficient existing structure to attach the mounting device.” AIRCRAFT IT Operations • MARCH-APRIL 2020 • 55

The main challenge is finding a location that offers maximum pilot visibility without interfering with cockpit controls or egress. The location also has to provide sufficient existing structure to attach the mounting device. Because the mounting solution is under an STC (Supplementary Type Certificate), regulatory compliance has to be accepted by the airworthiness authorities to approve the location of the mount. Concerning the operators, one of the challenges for them is to realize and see the value in a long-term solution vs a cheaper short-term alternative that requires replacement and is not FAA certified or approved.

The considerations for ensuring pilot visibility

Human factor compliance during certification ensures pilot visibility; this considers the field of view which is evaluated in accordance with CFR 14.25.771. It also takes into account the glare and light interference, this is easily accomplished with ASG


A case study for Southwest Airlines

Avionics Support Group (ASG) was contracted by Southwest Airlines to generate customized engineering data for the installation of the cfMount™ on a Boeing 737. Key requirements for this installation, as outlined by Southwest Airlines, were: • The installation must be able to be performed within less than two hours per window modification. • Installation kits must be identical for both the Captain and First Officer windows. • The Standard cfMount™ must be able to receive the quick release system that is integrated into the device cases used by the Pilots. Based on those requirements, the solutions were: • Although, in the past the installation kit required that the mechanic performing the modification would have to assemble all hardware, after a revision to the installation data, all structure parts are now shipped from Avionics Support Group (ASG) with preassembly hardware installed. • The installation of the cfMount™ on the Boeing 737 was designed so that the Captain and First Officer installations were mirror images of one another. To confirm that both installations were located in the same spot on both windows, a drill template was designed. The drill template fixes onto the existing chart holder mounting holes giving the mechanic the ability to drill both windows exactly the same. • The top plate of the Standard cfMount™ was modified to receive the quick release system of the Pivot case. The engineering data was customized to capture all the newly added revisions, and installation was performed. All key requirements were achieved and witnessed by both the project engineer and mechanic performing the installation. Southwest has now started successfully performing modifications of the Boeing 737 cfMount™ installation at their window shop.

mounts as users can adjust the view angle and position with one hand due to the constant friction design — no tooling or clumsy levers required. The last thing we consider is egress to ensure no interference from the device in the proposed location.

The considerations and challenges for fixing and positioning mounts in different aircraft types

There are a few challenges to consider. These will include commonality in location and viewing angle, non-interference with pilot controls or egress, available cockpit space to install a fixed mount, multiple STC certifications across different aircraft types and designing a common installation to reduce installation time. Other engineering and use issues include making sure that the mount and device do not block or impede the existing window shade, the donning of the Oxygen mask or steering control.

The history of ASG and the Constant Friction Mount, including the granting of STC in 2005

In 2005, ASG had the opportunity to do the first Class 2 EFB STC on Miami Air’s Boeing 737 fleet: this took around 18 months since it was the first of type. ASG listened to the pilots on how they would use the EFB and their needs, from which we came up with the constant friction mount design. This design was so unique that it also received a US Patent and today it is used worldwide by many airlines. The design is very rugged and reliable and is also adaptable to many configurations.

In summary

Certified mounts provide assurance from the regulatory authorities that the fixed mount solution implemented will be accepted as a long term solution. Uncertified temporary solutions such as Sleeves and Suction Cups run the risk of non-compliance should the

AIRCRAFT IT Operations • MARCH-APRIL 2020 • 56


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EFB Tablet Cradles

regulatory authorities change their current position. This could significantly set back an operator’s future EFB program at the cost of money and, more importantly, time. There also several mounts and Cradles available that are plastic which could be using non-compliant materials, for example, plastics when burned can cause toxic fumes. All ASG products are made of aircraftgrade aluminum and other materials that are not toxic when burned. All ASG mounts, cradles, power supplies, Ethernet adapters and installation kits get delivered with FAA approved installation data and an Airworthiness Approved Tag (8130-3). Avionics Support Group, Inc. (ASG) will continue to develop new products for the EFB market always providing the operator with the highest quality and safety.

ALEX J. RODRIGO Alex J. Rodrigo is one of the principals and Director of Engineering, and FAA DER for Avionics Support Group, Inc. Alex oversees all aspects of engineering, modifications and associated drawing packages. He also develops all certification data packages and works with the FAA in processing Supplemental Type Certificates. He is a US Navy veteran with a background in Avionics; he later graduated from Florida International University with an Electrical degree.


“Rugged and Reliable”


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AIRCRAFT IT Operations • MARCH-APRIL 2020 • 57



Tom LaJoie, President and CEO of eTT Aviation explains how a focus on client needs and innovation has made eTT Aviation the choice for a growing clientele Tom founded eTripTrader, Inc. in 2002, to provide ‘a better quality of life’ for his fellow United Airlines pilots. 15 years later, Crew Companion, now in its second generation, serves tens of thousands of United Airlines crew members. Further leveraging his 30 years in aviation leadership, crew planning, and scheduling, Tom expanded the product offerings with the rebranded ‘eTT Aviation’ to include the comprehensive air operations suite ‘SkedFlex’. Aircraft IT: Your name, your job title and the name of the business? Tom LaJoie: Tom LaJoie, President and CEO of eTT Aviation Aircraft IT: How did eTT Aviation get started? TLJ: I was a pilot for United Airlines in 2002 facing an impending furlough, due to the industry drawdown following 9/11, when I got the idea to build a better trip trading platform for United’s pilots. That product, called eTripTrader was created by me and my oldest son and became our income source since no pilot jobs were available. Our product cut a 10-minute, painful process down to 10 seconds while significantly improving the quality of life for United’s pilots by finding them better trips to fit their lifestyles and preferences. It has since become what many believe is the best trip trading system in the world. We have grown from those humble beginnings of providing trip trading services to offering a complete suite of products capable of running many large airline operations. eTripTrader lives on in the ‘eTT’ part of our name as tribute to our history.

Aircraft IT: What is the attraction of aircraft-related software? TLJ: I find it very rewarding to create software that truly improves crew members’ qualify of life while also improving the airline’s bottom line by helping them operate more efficiently and safely.

“I find it very rewarding to create software that truly improves crewmembers’ qualify of life while also improving the airline’s bottom line by helping them operate more efficiently and safely.”

AIRCRAFT IT Operations • MARCH-APRIL 2020 • 58


Aircraft IT: What is the guiding business principle that drives eTT Aviation? TLJ: We constantly innovate the tools that our customers use to run their flight operation with far less effort and cost than the competition and provide their crew members with a better work/life balance. The airline industry can be a grind for crew members, but it doesn’t have to be. We believe true dedication to constant innovation and a level of customer service that is unheard of in aviation helps our customers stand out as the best operators in the industry. Aircraft IT: What has been eTT Aviation’s greatest technical achievement to date, and why? TLJ: The greatest technical achievement has been creating an extremely fast rules engine capable of managing some of the most complicated rule sets in the world and also creating intuitive visual tools to alert schedulers when crew members are approaching the limits of those rulesets. Accurately tracking flight, duty and rest limits under all federal regulations is something few products can do. SkedFlex does that while also tracking an airline’s fleet and flight movements, managing crew training, tracking qualifications and currencies, accurately calculating crew pay, supporting complex line and preferential bidding modules, airport ground operations, and more. Aircraft IT: What has been eTT Aviation’s greatest business achievement to date, and why? TLJ: eTT Aviation bootstrapped itself into an industry dominated by a handful of multi-billion-dollar companies capable of automating and running complex air operations. SkedFlex is disrupting the air operations industry winning deal after deal by focusing on providing value to the customer with innovative software that is affordably priced and supported at a level that continues to exceed customer’s expectations. Aircraft IT: What have been eTT Aviation’s disappointments and what have you learned from them? TLJ: The biggest disappointment has been losing deals in the past because at the time, our company size was a concern. After years of solid growth, our size is much less a factor now; but many years ago, it was painful to see an airline chose a competitor’s older, poorly supported technology simply because they were the ‘safe’ choice. This has taught us that ‘size matters’ of course, but we’ve also learned that perseverance matters. Customers now see eTT Aviation as the safe choice to run their airline operation, and that is very gratifying. Aircraft IT: In a sentence, how would you summarize what eTT Aviation does for aviation customers? TLJ: We provide airlines the tools to ensure that their aircrew fly safely adhering

“We provide airlines the tools to ensure that their aircrew fly safely adhering to all company and federal regulations regarding flight time, duty time, rest, training qualifications and currency requirements.” to all company and federal regulations regarding flight time, duty time, rest, training qualifications and currency requirements. Aircraft IT: What is new on eTT Aviation’s development horizon? TLJ: In 2019, we acquired a well-respected ERP product called the Management Information System for Aviation (MISA) and integrated with our SkedFlex Air Operation Suite. MISA offers aviation companies the ability to manage accounting, purchasing, inventory, maintenance recording and forecasting, aircraft records, human resources and payroll in a single system. MISA has acted as the backbone of many aviation companies for two decades and this year, we are modernizing MISA with an entirely new look and feel to ensure our customers have the most innovative tools to run their back-office operations efficiently. Aircraft IT: What will be the next big thing in Aviation IT? TLJ: Support for the new Canadian Aviation Regulations (CARs) is under development now and will be available before they take effect in Dec 2020. This ruleset is complex compared to the current CARs, so airlines that were previously able to operate without an automated tracking system will no longer be able to do so. Aircraft IT: What do you want your customers to say about eTT Aviation? TLJ: That we consistently exceed their expectations by providing a valuable product with incredible customer service. We believe they would also say that we are nimble and responsive to their requests for enhancements necessary to keep them in front of their competition. Aircraft IT: Tom LaJoie, thank you for your time.

AIRCRAFT IT Operations • MARCH-APRIL 2020 • 59


Operations Software Directory Key ‘at-a-glance’ information from the world’s leading Operations software providers. IT is a powerful force but, to leverage its greatest value, it must be harnessed and directed. It must also be able to handle huge and growing data streams that record every aspect in the ways that aircraft fly, how they are readied and the conditions they will meet. This challenge has attracted the best brains and most innovative enterprises to create IT solutions for one of the most demanding working environments, Aircraft Operations. Inevitably, there are many such developers and vendors offering solutions ranging from single function ‘Specialist Point Solutions’ to complete ‘End-to-End’ solutions covering the whole process. Only readers will know the specific requirements of their businesses but we have assembled a directory of the best Operations software providers and listed them alphabetically to make it easier for you to undertake a brief-ish (there are 44 providers and the number continues to grow) survey of the market, preliminary to starting on any specification and selection process. Or you might simply read it to keep up to date with what is available today.


Advanced Flight Systems Sl (AFSYS)

Air Support A/S

W: www.acftperfo.com T: +352 26 12 94 E: info@acftperfo.com

W: afsys.aero/en T: +34 639 635 663 E: info@afsys.aero

W: www.ppsflightplanning.com T: +45 7533 8889 E: sales@airsupport.dk

Location: Steinfort, Luxembourg

Location: Madrid, Spain

Location: Billund, Denmark

KEY BUSINESS/SOFTWARE AREAS • WORLD AIRPORT DATABASE Compatible for ALL TO Performance soft • All A/C Types TO. & LAND. • Performance soft • EFB SOFTWARE SUITE • Operational support in Performance and Operations • EFLS Electronic loading system ground operations


NAME OF PRODUCT MARKETED • PPS Flight Planning, CrewBriefing

KEY BUSINESS/SOFTWARE AREAS • Flight Plan • Meteorology (Airports & Maps) • Notam (Filtration and Representation) • Tech.Log/ Safety & Company Reports • Manuals (Viewer and Manager)

KEY BUSINESS/SOFTWARE AREAS • Flight Planning • Crew briefing facilities

ACFTPERFO has acquired a solid experience in the development of electronic flight bags tools and related support since start up in 1999. Our products are in continuous evolution in order to adapt to new regulations or practices in this rapidly changing business. We use our expertise to help customers and our commitment is to find the best solution for any challenge an airline could face. Safety is a major concern of our ACFTPERFO team and our airport database has been developed to be the best on the market. It is maintained up to date using extremely efficient tools which guarantee the highest level of accuracy and follow up.

Afsys an innovative company offering solutions to the aeronautical industry, with wide knowledge and expertise aviation sector. and commercializing iCOM. iCOM creating team are high experienced pilots, computer experts in Business Intelligence and creative designers iCOM is a solution that digitizes, integrates and connects in one platform all the information and process associated with the planning, dispatch and management of the air operation; combines all the process related to air operation, facilitates pilots’ planning and decision-making and provides information to companies to improve efficiency and resource optimization. In other words, iCOM is a solution which enables airlines to optimize resources, save time and costs through digitalization and relationship of all process related to the air operation. Offered digitized information and reliable traceability of process, allows the operator to obtain essential information to improve its procedures and strategic planning by using their own Business Intelligence, leading then to remove printed documentation from the cockpit. Confidentiality, availability and real-time access of information are guaranteed.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

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AIRCRAFT IT Operations • MARCH-APRIL 2020 • 60

AIR SUPPORT is one of the world’s leading suppliers of flight planning software with web-based briefing facilities.The PPS Flight Planning System (PPS) is one of the leading flight planning systems in the world due to the optimization of operating costs along with its incredible and flexible usability. PPS generates a complete briefing package available directly on CrewBriefing or its accompanying app, providing the crew with online access to company messages, flight log, triptailored surface weather data, NOTAMs, wind- and significant weather charts and the high-quality vertical cross-sectional chart. The combined synergy of PPS will ensure that your airline will have the most modern and powerful flight planning system available. PPS offers: • World’s most flexible airline flight planning system • Automated filing, calculation and dispatch of all selected flights • Automated data import from scheduling/crew/maintenance systems • Automated data export to EFB solutions • Automated consideration of company policies and dispatch parameters • Automated flight briefing packages with the highest quality • Low acquisition and running costs offering highest costbenefit ratio in the market

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AIRCRAFT IT Avionics Support Group



W: www.asginc.net T: +1 305-378-9786 E: info@asginc.net

W: www.avioBook.aero T: +32 11 72 10 30 E: info@avio.com

W: www.avtech.aero T: +46 8 544 104 80 E: sales@avtech.aero

Location: Florida, USA

Location: Belgium (Hasselt), France (Toulouse), Singapore & Piscattaway

Location: Sweden

NAME OF PRODUCT MARKETED • Cockpit EFB Mounts, EFB Power Supplies.

NAME OF PRODUCT MARKETED • AvioBook, AvioBook Connect, AvioBook Cabin, AvioBook Tech, AvioBook Base, AvioBook Systems, AvioBook Data, AvioBook Integrations, AvioBook SaaS

NAME OF PRODUCT MARKETED • Aventus NowCastTM - The FMS Optimization • Aventus SIGMA - Severe Weather service • Aventus AIR — Weather Uplink • Consulting Service — ACARS and connection

KEY BUSINESS/SOFTWARE AREAS • STC Certification • EFB Mounts • EFB Power Supplies • Avionic Products • Avionics Engineerings Avionics Support Group, Inc. (ASG) is a premier Avionics Systems Integration & FAA-PMA approved Aerospace Manufacturing and Avionics Engineering company. ASG’s competitive advantage can provide your company with a Single Source Solution for avionics engineering, manufacturing, aircraft  installation technical support, Supplemental Type Certificate (STC’s), video surveillance, SATCOM, and much more. We lead the aerospace industry with our  US patented Constant Friction Mount (cfMount™), EFB Integrated Power Supplies, and EFB Cradles.  Contact ASG today to learn how ASG’s Single Source Solution can work for your company!

KEY BUSINESS/SOFTWARE AREAS • EFB software solutions • EFB hardware solutions • Suite of ground & flight application • Navigation DataBase, weather data, ADS-B AVIOBOOK, a Thales Group company, supports airlines as a partner in their digital strategy. AVIOBOOK offers a comprehensive and highly integrated suite of ground and flight applications, systems and solutions that connect all stakeholders and key assets in a safe and secure manner. This, combined with expertise in data and cyber security, gives airlines an edge through greater efficiency and ultimately sustainable, profitable growth. AVIOBOOK proven solutions make communication between the cockpit, cabin and back office faster and more efficient than even before. With the integrated and secure AVIOBOOK application suite, pilots, cabin crew, dispatchers and ground staff can be securely connected to each other, making communication more efficient and driving value throughout the operation.


KEY BUSINESS/SOFTWARE AREAS • Wind Uplink FMS Optimization • Reduce Fuel burn and CO2 footprint • Severe Weather application AVTECH, specializing in tailored information to the cockpit, offers easy, automated and inexpensive improvements in FMS optimization. The Aventus NowCast™ weather service give pilots access to weather data of the highest available quality, and when the data is fed into the aircraft Flight Management Computer, the actual aircraft trajectory can be optimized, reduce the fuel burn and CO2 footprint. Working directly with Met Office (UK), the Aventus SIGMA service supply the cockpit crew with severe weather information, based on Actual route and time in the FMS. The service brings adequate, timely and correct information on turbulence, icing and other weather phenomena that affect safety and comfort. The SIGMA service sets a new standard on how, when and where your crew gets their information.

Webinars eJournals Software Conferences News Advisory Unit Want to be involved? Simply email info@aircraftIT.com for more information

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AIRCRAFT IT Operations • MARCH-APRIL 2020 • 61



The Boeing Company

Bytron Aviation Systems

CMC Electronics


W: www.boeing.com/supportandservices T: +1 206-655-2121 E: BoeingSupportandServices@Boeing.com

W: www.bytron.aero T: 01652 688 626 E: info@bytron.aero

Location: 65 Offices Worldwide

Location: Kirmington, United Kingdom

W: www.cmcelectronics.ca T: 15 147 483 000 E: alexandre.huynh-belanger @CMCElectronics.ca

W: www.comply365.com T: +1 (800) 206-2004 E: info@comply365.com

NAME OF PRODUCT MARKETED • Business Consulting • EFB Document Browser • Electronic Flight Folder • Fuel Dashboard • Onboard Performance Tool KEY BUSINESS/SOFTWARE AREAS • EFB applications • Fuel Efficiency Solutions • Consulting Boeing is the world’s largest aerospace company and leading manufacturer of commercial jetliners and defense, space and security systems. Boeing Support and Services combines airplane design and manufacturing expertise with unique access to fleet-wide operational data to offer optimization solutions. With these offerings, Boeing addresses the evolving need for integration and optimization of data and information across the aviation ecosystem to empower smart decision-making. The portfolio includes services and solutions for flight operations, maintenance & engineering and procurement organizations to optimize the operational efficiency of airplanes and operations. Boeing has more than 250 customers for its optimization solutions. The portfolio draws on solutions from a family of Boeing companies: AerData, Inventory Locator Services and Jeppesen, serving operators of Boeing and non-Boeing airplanes.

NAME OF PRODUCT MARKETED • skybook aviation cloud KEY BUSINESS/SOFTWARE AREAS • Dispatch Portal • EFB Application • Airfield Watch • Flight Following • Crew Briefing Bytron Aviation Systems has over 35 years of industry experience and understanding driving the development of solutions engineered to make a big impact in the aviation industry. The business specializes in the design and building of fully fledged, reliable, integrated systems that ensure critical data is consistently distributed to the right place, at the right time on the right device, increasing awareness and accountability, improving information capture, reducing costs and streamlining workflows. Above all, improving communication between flight ops and flight deck.

Location: Montreal, Ottawa, Chicago.

NAME OF PRODUCT MARKETED • PilotView EFB and Aircraft • Information Systems (AIS) KEY BUSINESS/SOFTWARE AREAS • CMA-1525 AIS (Flange Mount) • CMA-1510 AIS (2 MCU) • AIS Software Option (Dataloader, vQAR, ACARS) • CMA-1310 Tablet EFB • EFB Application Manager & Configuration Tools CMC Electronics (CMC) is a global leader in meeting the demanding aircraft information management requirements for a long list of customers and aircraft OEMs. CMC is marshalling its considerable experience to facilitate tablet connectivity in the cockpit with its Aircraft Information Server and a range of aircraft interface devices that bridge the gap between classes of EFB systems..

skybook is Bytron’s core aviation solution that offers unrivalled flexibility, automation and integration, using the best and most reliable data sources to deliver all vital information across flight ops and dispatch and the flight deck. skybook enables operators and aircrews to work smarter, not harder and the firm’s proven award-winning solutions cover Flight Dispatch, Crew Briefing, Airfield Watch, Flight Tracking plus there is a class leading Electronic Flight Bag application. Contact Bytron today to arrange your introduction and trial.

Location: USA

NAME OF PRODUCT MARKETED • ProAuthor (XML-Based Authoring Solution) • Electronic Flight Bag (EFB) • Digital Briefing • Document & Communication Manager • Training Solution (LMS Learning Manager) KEY BUSINESS/SOFTWARE AREAS • XML-Based Authoring Solution (ProAuthor) • Electronic Flight Bag (EFB) • Digital Briefing Flight Release • Document Mgmt. and Distribution Platform • Targeted Distribution w/ Compliance Tracking Comply365 delivers secure, cloud-based solutions, focusing on Authoring, EFB and Digital Briefing Solutions, as well as Targeted Distribution of Mobile Manuals. The Authoring Solution, features ProAuthor: the aviation industry’s first and only XML-based solution for authoring, revising and distributing publications. Comply365’s proven Electronic Flight Bag (EFB) solution lets crews access mission-critical information throughout each phase of flight. Digital Briefing helps turn planes faster for more on-time departures with instant feedback to dispatchers when the flight crew accepts a release and signs Fit for Duty. Comply365’s full-featured Document Management and Targeted Distribution Platform boosts productivity by delivering any type of manual or document directly to any mobile device or stationary workstation.

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AIRCRAFT IT Operations • MARCH-APRIL 2020 • 62

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W: www.conduce.net T: 0044 333 888 4044 E: info@conduce.net

W: www.crossconsense.com T: +49 69 4035 7600 E: contact@crossconsense.de

Location: Nuneaton, UK

Location: Frankfurt Germany, Heusenstamm Germany

Location: Paris, France

NAME OF PRODUCT MARKETED • eTechLog8 • eCabinLog8 • eTraining8 • eCentral8



KEY BUSINESS/SOFTWARE AREAS • Electronic Tech Log • Cabin Log • Document Viewer Conduce specialise in producing mobile applications for the aviation industry, writing native Win8/10 and IOS tablet “Touch” solutions and integrating these with responsive modern connected websites. The current flagship product eTechLog8 enables an airline to eliminate the traditional paper based tech log,cabin log and deferred defect books and is currently in differing stages of contract, trial & acceptance with various airlines. Several NAA’s are also now involved with respect to monitoring these projects, enabling the necessary approval for the eventual roll out of paperless tech log systems with multiple EASA approved airline fleets.

KEY BUSINESS/SOFTWARE AREAS • Support • Consulting • Business Intelligence solutions • App and dashboard development CrossConsense’s portfolio stretches from AMOS Support, BI-Management, Data Migration and Hosting to the products Aircraft Fleet View (progressive web app for up-to-date fleet status), and ACSIS (tool for predictive maintenance). AMOS Support: CrossConsense has a long tradition in providing support for AMOS with one single point of contact for 1st and 2nd level. CrossConsense realizes well-planned and perfectly organized data migration projects for airline customers; plus offers Reporting and Business Intelligence Analytics for AMOS customers. Aircraft Fleet View is a user-friendly Progressive Web App (PWA) developed by CrossConsense that gives you an always up-to-date view on your airline’s fleet status. It indicates AOGs, delays and other important information. It provides the right level of detail to be useful but not crowded with information. ACSIS is a powerful software tool developed to assist any airline, aircraft operator, MRO facility and OEM to avoid AOGs, delays and turnbacks, as well as improve aircraft utilization, and enhance safety. ACSIS integrates with any MRO / M&E Software solution to deliver better insights into aircraft health and potential future problems to be dealt with during scheduled maintenance.

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CLICK HERE for Product Details CLICK HERE to Request Private Demo


W: www.dgbirds.com E: contact@dgbirds.com

KEY BUSINESS/SOFTWARE AREAS • Documentation • Mission/Briefing • Mission/Reports dgBirds is a subsidiary of Air France, with many years’ experience designing mobile solutions for professional pilots, and committed to developing software solutions for any mobile business. Team building is extremely important as it is more than putting together a group of people to work; it is about creating a team culture based on common values. Obviously, Agile methods have been at the heart of dgBirds’ developments for many years. Optimizing airline operations represents a major challenge for safety, customer satisfaction and cost-savings. In cockpits, while the evolution of avionics is slow and expensive, new platforms like `tablets’ have fewer constraints and are hosting more and more amazing functions to support pilots’ duties. But solutions in silos are not well integrated. That’s why dgBirds has developed an integrated multi-services software solution. It is flexible to allow users to choose the services they need (Documentation, Mission, Environment, Communication, Training) and configurable to fit the business. High-quality and affordability go well together.

Eagle Cap Software W: www.EagleCapSoftware.com T: +1 619 321-8550 E: tom@eaglecapsoftware.com Location: Portland, OR USA (Headquarters); Denver, CO USA; (Satellite Office); San Diego, CA USA (Satellite Office)

NAME OF PRODUCT MARKETED • Software Development Services • System Integration Services • Aviation Charting Service KEY BUSINESS/SOFTWARE AREAS • Software Engineering Services • Mobile App Development • System Integration • Flight Ops Subject Matter Expert • System Design and Architecture Eagle Cap Software provides software engineering, mobile application development, and systems integration services. From Flight Operations to the Flight Deck, Eagle Cap can design and build custom solutions tailored to your organization. We have domain experts in: Electronic Flight Bag & Moving Map; Flight Planning & Optimization; Aviation Data & Charting; and, Dispatch. Look to Eagle Cap for: management and integration of data, devices & apps; avionics & instrumentation interfaces; application design & architecture; and, mobile migration of web & legacy applications. The team consists of software engineers, technologists and domain experts with decades of experience developing aviation applications for commercial, business, general, unmanned and military aviation.

Because you are awesome, dgBirds builds awesome solutions.

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AIRCRAFT IT Operations • MARCH-APRIL 2020 • 63

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eTT Aviation

Evoke Systems


Flygprestanda AB

W: www.ettaviation.com T: +1 208-424-9424 E: info@ettaviation.com

W: www.evoke-systems.aero T: +44 (0)3456 521 240 E: info@evoke-systems.aero

W: www.flatironssolutions.com T: +1.303.627.6535 E: info@flatironssolutions.com

W: www.flygp.se T: +46 40 642 00 10 E: sales@flygp.se

Locations: Boise, ID, USA

Locations: UK

Locations: Europe, Asia, USA, Middle East

Location: Malmö/Sweden, New Milford, CT/USA


NAME OF PRODUCT MARKETED • EFOS Training Management Suite • EFOS Leave Management Suite • EFOS Flight Management Suite


NAME OF PRODUCT MARKETED • Guru2 w &w/o Mass & Balance, • Airport Analysis, Drift Down, • Load & Trim, AHM560

KEY BUSINESS/SOFTWARE AREAS • Flight & Crew Management • Fleet (Movement) Management • Qualification & Training Management • Crew Pay • Line & Preferntial Bidding SkedFlex is a full-featured, affordable, innovative and expertly supported flight and crew management solution designed to meet your needs and exceed your expectations. With its scalable platform and optional modules, SkedFlex provides air operators the ability to successfully schedule and manage crewmembers, flights, and aircraft in a flexible, efficient, and visual manner. Coupled with its proprietary rules engines, SkedFlex helps ensure regularity compliance under the Code of Federal Regulation parts 117, 121, 125, and 135, for flight, duty, and rest limitations and additional company requirements and rule sets from regularity authorities can be incorporated. Crew and Flight Scheduling are the core components for the visual mastery of complex operations. Crew Pay ensures pay accuracy and accountability, freeing employees and administrators to focus on productivity, not paperwork. Qualification and Training Management automates simulator and classroom scheduling, crewmember training delivery, currency, and qualification tracking. Line and Preferential Bidding provides an airline the option to build lines or trips for crewmember bidding, and allows crewmembers to establish standing bid criteria and further modify their bids as they desire. Entire fleets of aircraft can be scheduled in minutes with Fleet Management while scheduled inspections are displayed visually to optimize aircraft utilization around required inspections.

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KEY BUSINESS/SOFTWARE AREAS • Aviation software solutions • Aviation leave (vacation) management • Aviation Training Management System (TMS) • Flight Management EFOS Training Management Suite: An established and complete Training Management solution available exclusively for the aviation industry, EFOS TMS provides intelligent forms and records, course management and candidate progress tracking along with qualification and role profile monitoring, and supports AQP, ATQP and EBT programmes. Supported by a dedicated iPad application, EFOS TMS is available on web and for mobile and offline use. EFOS Leave Management Suite: A sophisticated leave (vacation) management system, designed specifically for airlines. With highly customisable rules, the EFOS Leave Management Suite suits individual airline requirements and offers a fair, deterministic and transparent way to allocate leave. EFOS LMS can be integrated with airline rostering systems to provide a holistic view of staff availability. EFOS Flight Management Suite: An iPad application for flight journey log information, flight folders, alert event and safety reporting which enables commercial analysis of the associated data to deliver lean airline operating environment. Integrations with other operating systems maximise data efficiency.

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KEY BUSINESS/SOFTWARE AREAS • Content Management System (CMS) • Interactive Electronic Technical Publisher (IETP) • Maintenance & Engineering • Flight Operations • Tablet Solutions & Mobility Flatirons provides consulting, technology, and outsourcing for content lifecycle management (CLM). For more than 20 years, we have served global Fortune 1000 customers in aerospace, automotive, electronics, financial services, government, healthcare, and publishing. Our customer engagements help organizations efficiently deliver the right information, at the right time, to the right people by leveraging structured content and digital media — Turning Content into Knowledge®.

KEY BUSINESS/SOFTWARE AREAS • Aircraft Performance Services • Performance Engineering • Special Performance Calculations • Engine Failure Procedures Flygprestanda AB, a pioneer in aircraft performance calculations, was founded 1969. For nearly 50 years Flygprestanda has been in the forefront of providing aircraft operators of all kinds with high quality services. Today Flygprestanda is serving around 200 customers worldwide from the head office in Malmö, Sweden and continues to lead innovation in this part of the aviation industry with its well known Airport Analyses and Guru2 application.

The CORENA Suite by Flatirons is the leading content lifecycle management (CLM) solution developed specifically for organizations that rely on mission-critical data to design, manufacture, operate, or maintain complex assets over their product and service lifecycles as well as across multi-echelon business networks. For more than 25 years, the world’s leading airlines, aerospace manufacturers, OEMs, and defense organizations have relied on the CORENA product suite to create, manage, and deliver large volumes of technical information throughout its lifecycle. Today, CORENA customers rely on the CORENA suite to modernize their IT infrastructures, improve customer satisfaction, and maintain their competitive advantage.

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AIRCRAFT IT Operations • MARCH-APRIL 2020 • 64

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International Flight Support

Laminaar Aviation InfoTech

W: www.gigsky.com T: +45 39158025, E: vchand@gigsky.com

W: aerospace.honeywell.com T: +359 2 971 3503 E: info@aviaso.com

W: www.ifs.aero T: +45 33464600 E: sales@ifs.aero

W: www.laminaar.com.sg T: +65 6239 0150 E: contact@laminaar.com.sg

Location: United States of America, Denmark, Canada & India. Danish Office For EFB, Aircraft Sales

Location: Zurich, Switzerland

Location: Copenhagen, Denmark

Location: Singapore, Denver, Bangalore, Mumbai




KEY BUSINESS/SOFTWARE AREAS • Consumer Data Roaming Solutions • Enterprise Data Roaming Solutions • OEM Data Roaming Solutions

KEY BUSINESS/SOFTWARE AREAS • Fuel Efficiency Software • Flight and Operational Efficiency • EU-ETS and Emissions Management • Fuel Efficiency Consulting and Training


GigSky for Enterprise offers end-to-end mobility services to meet your airline connectivity needs. With global coverage across 190+ countries, GigSky provides superior international network coverage through Tier 1 operators at competitive roaming rates. The GigSky Enterprise Portal provides reports and analysis that help intelligently track mobile data across your organization. GigSky Enterprise Portal Admin Users can create custom notifications, manage data policies, and see usage in real-time.

In September 2015, Honeywell acquired Aviaso creating Honeywell Aviaso, an international aviation software company that offers fuel-efficiency and emissions-savings solutions to the airline industry. Fuel consumption can make up as much as 20 to 40 percent of an airline’s operating costs, and even single-digit percent efficiency improvements can save airlines tens of millions of dollars in fuel spending. Honeywell Aviaso’s expertise in data warehousing and analytics provides the most complete and technologically advanced fuel efficiency software solution in the industry today. In addition to fuelefficiency solutions, Honeywell Aviaso also provides software for emissions reporting as well as consulting and training for fuel efficiency and emissions management. Honeywell Aviaso customers include Aer Lingus, Air Baltic, Air Berlin, Air Transat, Belair Airlines, Cargolux Airlines, CityJet, Condor, DFS (German ATC), Lufthansa, Etihad Airways, Europe Airpost, Finnair, Germanwings, KLM Cityhopper, LOT Polish Airlines, Lufthansa Cargo, Monarch Airlines, Thomas Cook Airlines Belgium, Thomas Cook Airlines Scandinavia, Thomas Cook Airlines UK, Widerøe, and others.

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PFB Paperless Flight Bag solution, PFB Back-Office Platform, PFB Document Management & Library Module, PFB Web Crew Portal & Notification Module, PFB Electronic Flight Planning Module, PFB Voyage/Journey Log Reporting Module (Pre+Post flight), PFB W & B/eLoadsheet Module w/ electronic sign-off, PFB Take-Off Performance ON-line, PFB Take-Off Performance OFF-line, PFB Landing Performance OFF-line, PFB eTechlog Module w/MEL data import/export, PFB eReporting Module, PFB Duty Time Registration Module

KEY BUSINESS/SOFTWARE AREAS • EModular PFB Platform Architecture • Modular PFB GUI Architecture • Seamless integrations with multiple back-end systems • Fully customized set-ups without expensive R & D costs • Designed for simplicity, userfriendliness and effectiveness IFS — International Flight Support is an innovative and experienced supplier of iPad OS and Windows XP/7/8 based EFB Platform solutions aimed exclusively at the aviation industry. The company was founded in 2001 and has a full decade of operational experience providing in-cockpit calculation solutions to airlines, business aircraft operators and military users. The PFB™ Paperless Flight Bag software solution defines a new standard for high quality modular EFB architecture. It was built to achieve complete data integration to any back-end software systems used by the operator while offering a unique degree of customization options that reflects each operator’s preferences.

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AIRCRAFT IT Operations • MARCH-APRIL 2020 • 65

KEY BUSINESS/SOFTWARE AREAS • Network / Commercial Planning with Optimizers • Flight Operations / Fleet Following • Flight Planning & Dispatch • Crew Operations Management with Optimizers • Maintenance, Engineering & Logistics A future-ready and fully integrated software applications suite for the aviation business: airlines, non-scheduled operators, MROs, airport operators, regulators and training facilities, with in-built optimizers, business intelligence (BI) & Data Analytics. Our offerings may either be accessed as a complete suite covering the full spectrum of operations, or as a stand-alone module addressing a specific functional area, e.g., Network Planning, Flight Ops, Crew, Maintenance, Logistics or Safety or Analytics. The suite has a unified database that allows a seamless flow of data and information between operational functions. Our product is highly customizable and designed to adapt to clients’ specific requirements. We do our own implementations, on a turnkey basis, and also provide prompt, reliable and economical technical support in-life.

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Logipad DextraData

W: www.logipad.aero T: +49 201 95975 0 E: info@logipad.aero

Lufthansa Industry Solutions

W: www.lufthansa-industry-solutions.com T: +49 40 5070 30000 E: marketing.sales@lhind.dlh.de

Location: Essen, Germany

Location: Germany, Switzerland, USA


NAME OF PRODUCT MARKETED • DocManage Product Suite, • DocSurf Mobile, EFFOM, DocCreate

KEY BUSINESS/SOFTWARE AREAS • eBriefing / EFF • iPad und Windows EFB Management • Class-I EFB and Class-II EFB • Logipad for Pilots, Cabin and Maintenance Since 2002, Modern.Work has been providing airlines with Logipad, an inhouse-developed Electronic Flight Bag (EFB) solution. Logipad makes flight management simple, fast and smart for pilots, crew and ground members. Due to a Single Sync transaction process and modules like Document Management, eForms and eBriefing / EFF, Logipad reduces paperwork. In 2017, Modern.Work GmbH merged with DextraData GmbH, an IT consulting company and independent software vendor. Together the companies not only offer comprehensive expertise in IT services and EFB, but also implement and develop IT solutions such as Logipad according to customer needs. Furthermore, clients can profit from the companies’ cooperation with important IT and aviation manufacturers (e.g. Microsoft Corporation, Jeppesen Sanderson Inc. and Avialytics GmbH). DextraData’s portfolio includes: Business Consulting, Cloud & Managed Services, IT Service & Enterprise Management, Next Generation Infrastructure, Modern Work / Software Infrastructure and Program & Project Management. The company is located in Gemany.

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KEY BUSINESS/SOFTWARE AREAS • IT Solutions and Process • Consulting for MRO • Electronic Flight Operation Manuals • Airline Job Card Content Management • Predictive Analytics and Maintenance • RFID Lufthansa Industry Solutions is an IT service company for process consulting and system integration. This wholly-owned subsidiary of Lufthansa Group supports its customers with the digital transformation of their company. Its customer base includes both companies within Lufthansa Group as well as more than 150 companies in various other industries. The products EFOM and DocSurf Mobile were developed together with Lufthansa Airlines based on 15 years of common experience and excellence in electronic flight operations manuals and processes to fulfill both current and future requirements. • EFOM — A manufacturer independent Content Management System. Functionally mature and based on 17 years of experience, EFOM makes it possible to fulfill FlightOps requirements, e.g. expandable for new publishing backends; flexible to integrate new documents; open for customized enhancements or to integrate business processes such as Compliance Management. • DocSurf Mobile — A Library Viewer for MRO and FlightsOps documents is available as a native iOS app or Windows application. The revision service allows change lists to be checked and content to be compared with a previous version. Navigation is intuitive and includes a fast and easy search. A user independent  management of favorites and notes is provided, keeping this information revision safe and available.

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Lufthansa Systems

NavAero / Global Eagle

W: www.LHsystems.com T: +49 69696 90000 E: marketing@lhsystems.com

W: www.globaleagle.com T: 310-437-6000 E: info@globaleagle.com

Location: Germany and in 16 other countries.

Location: USA, Canada, Spain, United Kingdom, United Arab Emirates, Australia, New Zealand, India, China, Hong Kong, Singapore, Sweden


NAME OF PRODUCT MARKETED • “Smart” Mount Tablet EFB Systems • Virtual QAR Software Application • Universal Aircraft Interface Device • t•BagC22 Aircraft Dedicated EFB Systems • t•Cam Cockpit Door Surveillance Systems (CDSS)

KEY BUSINESS/SOFTWARE AREAS • Operations and Commercial Solutions • Flight Deck Solutions • Finance Solutions • In-Flight Entertainment and Mobile Solutions • Professional Services and Consulting The company offers its more than 350 airline customers an extensive range of successful and in many cases marketleading products for the aviation industry. The innovative IT products and services in this portfolio offer customers a wide range of economic benefits while also contributing to improving efficiency and competitiveness. In addition, Lufthansa Systems also supports its customers both within and outside the Lufthansa Group with consulting services and the experience it has gained in projects for airlines of every size and business model.

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AIRCRAFT IT Operations • MARCH-APRIL 2020 • 66

KEY BUSINESS/SOFTWARE AREAS • Operation Solutions / Data Analytics • Content • Connectivity Systems Global Eagle Entertainment Inc. (NASDAQ:ENT) is a leading provider of satellite-based connectivity and media to fast-growing, global mobility markets across air, land and sea.    Supported by proprietary and best-in-class technologies, Global Eagle offers a fully integrated suite of rich media content and seamless connectivity solutions that cover the globe. With approximately 1,500 employees and 50 offices on six continents, Global Eagle delivers exceptional service and rapid support to a diverse base of customers around the world.  NavAero is a Global Eagle company that provides tablet-based and aircraft-dedicated Electronic Flight Bag systems to airlines as tools for increasing their operational efficiency and solving problems more effectively. 

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W: www.navblue.aero T: +33 5 82 84 06 18 E: communications@navblue.aero

W: www.nvable.com T: +44 141 280 0050 E: contact@nvable.com

Location: Toulouse, France; Waterloo, Canada; and Hersham, UK

Location: UK

NAME OF PRODUCT MARKETED • Electronic Flight Bag applications • Fuel applications • Dispatch & Crew Planning • Airspace & Airport Consulting


an Airbus Company

KEY BUSINESS/SOFTWARE AREAS • Electronic Flight Bag & Documentations • Fuel Solutions • Ops Control Center Solutions • Consulting • Flight Data Analysis NAVBLUE is an aviation services company, dedicated to Flight Operations & Air Traffic Management Solutions, wholly owned by Airbus. Through digital & collaborative innovation, our passionate and customer-focused team develops solutions to enhance the safety and efficiency of air transport. NAVBLUE provides solutions and services for mixed fleets and supports both civil and military environments, on the ground or on board any aircraft. NAVBLUE offers the highest level of expertise in digital cockpit operations, Operations Control Centre (OCC) systems, Flight Ops Engineering, Performance Based Navigation (PBN) and Air Traffic Management (ATM).

KEY BUSINESS/SOFTWARE AREAS • Electronic Techlog • Electronic Forms (Assessments) • Document Management • Operational Analysis • Station Operational Compliance The concept behind our CoNVerge platform is simple. We believe that businesses should have the flexibility to easily innovate and add new applications to their toolbox, without being stifled by legacy technology or a single technology brand. CoNVerge is all about minimising risk, fuss and capital costs and maximising efficiency. Provided as a service, it combines a hosted environment and web portal with mobile applications and data interfaces to virtually any system. The platform is easily integrated into your existing business systems and brings together the best tools to handle data acquisition and data analysis — all on scalable infrastructure. Best of all, we even take the day-to-day management off your hands. Our CoNVerge platform is blazing a trail in the aviation sector. In a hi-tech industry, where the stakes are even higher, long-standing clients such as British Airways Cityflyer know they can rely on NVable and our custom-designed software to make things simple, safer, more secure and streamlined. We provide airlines with technology solutions that reduce effort, improve processes and produce useful information, with one simple goal — to change things for the better. Bring everything together and do IT better when you bring onboard CoNVerge and NVable.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

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WHAT’S IN THE MRO ISSUE? CASE STUDY: Moving to a Cloud-based M&E System at Copa Airlines Pablo Rousselin Avendaño, Senior Projects Manager, Copa Airlines

CASE STUDY: The journey to perfection at JAL Engineering Yuki Nakai, Director IT Planning, JAL Engineering

CASE STUDY: FL Technics steps into the future of training Ramunas Paškevičius, Head of IT and Innovations, FL Technics

CASE STUDY: Achieving Zero Inventory with HyperConnected and Automated Supply Chain David Rieth, Director Business Development, Airline MRO Parts (AMP) and Manoj Singh, Sr VP & Head of Aviation in Americas, Ramco Aviation

COLUMN: How I see IT Allan Bachan, VP, Managing Director, MRO Operations, ICF

SOLUTIONS IN PRACTICE: How Titan Airways used CARDS® Dave Bunker, Engineering Director, Titan Airways

VENDOR JOB CARD: ATP CaseBank Dr. Mike Profit explains how ATP CaseBank’s SpotLight troubleshooting solution is helping the industry’s workhorse aircraft, the Boeing 737NG

Click here to read

AIRCRAFT IT Operations • MARCH-APRIL 2020 • 67






PACE — a TXT company

W: www.openairlines.com T: +33 (0)5 31 61 52 18 E: stephane.nitenberg@openairlines.com

W: www.orlandotechpubs.com T: +33 (0) 534 362 971 E: contact@orlandotechpubs.com

Location: France, Asia, USA

Location: France

W: www.gds.eu/en T: +49 30 4081895-0 E: patrick.hallmann@ovidius.com

W: www.pace.de T: +4930293620 E: paceinfo@txtgroup.com

Location: Germany

Location: Germany, France, USA

NAME OF PRODUCT MARKETED • SkyBreathe Fuel Efficiency • Crew Intelligence • OptiFleet • CrewPad

NAME OF PRODUCT MARKETED • Orlando Suite for Tech Pubs

NAME OF PRODUCT MARKETED • XR/docs, ARC-Desk, • TCToolbox Airline Edition

NAME OF PRODUCT MARKETED • Pacelab Flight Profile Optimizer • Pacelab CI OPS

KEY BUSINESS/SOFTWARE AREAS • XML Content Management • System (CMS) • Revision Management Workflow • Electronic Publications for EFB • PDF Publication with Change Packages • Consulting and Support

KEY BUSINESS/SOFTWARE AREAS • Flight Profile Optimization • Cost Index Operations • Fuel Efficiency • Operational Efficiency • EFB Library Viewer

KEY BUSINESS/SOFTWARE AREAS • Fuel Efficiency • Crew Efficiency • Fleet Efficiency • EU-ETS Management • Cabin Crew CRM Based in Toulouse, the cradle of aeronautics and space, OpenAirlines was created in 2006 to help airlines optimize their operations. Thanks to a highly qualified and committed team of Fuel Experts, Data Scientists, and IT Specialists, OpenAirlines is today a world leader in the market for flight operations optimization software with a range of complete solutions answering all the key requirements of aviation professionals. Drawing on 8 years of R&D, OpenAirlines has developed SkyBreathe®, an innovative eco-flying solution based on Cloud, Artificial Intelligence, and Big Data to save fuel and reduce airlines’ carbon footprint by up to 5%. Rewarded by many innovation awards and leader in the low-cost market, the software is now used by a very active community of 30+ airlines around the world including Malaysia Airlines, Norwegian, Cebu Pacific, flydubai and Atlas Air… Now composed of 40 fuel experts with offices in Miami and Hong Kong, OpenAirlines continues its growth and begins in 2018 the development of a new module, called SkyBreathe® OnBoard, designed to be embedded in the cockpit to give recommendations to pilots in real time.

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KEY BUSINESS/SOFTWARE AREAS • Cloud Aviation Document Management • OEM and company manuals XML authoring • Controls & Data Analytics • Publi shing and Distribution • Web & Mobile & EFB document viewer Orlando Suite for Tech Pubs is an XML-based cloud Document Management System designed for airlines, MRO and manufacturers. It is the unique solution capable of managing Company, Flight Ops, Maintenance and Engineering manuals in one system. It is natively compliant with OEMs’ proprietary electronic data schemas and with the main aviation technical data standards (ATA Spec 2300, ATA iSpec 2200, S1000D). Orlando Suite features are in 7 modules to streamline the manuals lifecycle: Library (Cloud CMS), Editor (Web based WYSIWYG editing, content reuse), Merger (automated OEM/ airline manuals reconciliation), Analytics (data checker, compliance to regulations, revision report), Publisher (HTML, PDF and XML), Dispatcher (Distribution of publications, Mobile Content Management), Explorer (Web & Mobile & EFB viewers).

Ovidius offers complete solutions for creating, managing, and distributing airline operation manuals, which allow for fast revision cycles by extensive automation of crucial processes. Our solutions support our customers in meeting regulatory requirements (IOSA / EASA) and we are certified according to EN 9100:2009.

Working with many of the leading OEMs, engine manufacturers and airlines for more than two decades has enabled us to develop a range of innovative products that directly respond to the challenges of the international aviation community. We closely collaborate with performance and cabin engineers, senior training captains, fuel conservation and operational efficiency managers, EFB teams and consultants to deliver hands-on support for strategic and operational tasks.

It also supports interoperability with other systems, and (manuals can be exported to their native XML standard. Our customers benefit from the best in class secured Cloud offer as well as premium support services delivered by our Tech Pubs experts committed to assisting users at every stage of the process. Orlando is the sole off-the-shelf solution approved by the leading turboprop manufacturer ATR to manage the ATR Flight Operations XML manuals.

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CLICK HERE for Product Details CLICK HERE to Request Private Demo

AIRCRAFT IT Operations • MARCH-APRIL 2020 • 68

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The SA Group

W: www.pivotcase.com T: +1 281-895-0128 E: mike@flyboys.com

W: www.controlsdata.com T: +44 (0) 1332 777 100 E: info@controlsdata.com

W: www.scanav.com T: +45 7950 8000 E: sa@scanav.com

Locations: Dahlewitz, Germany; Bristol, UK; Derby, UK; Houston, USA; Indianapolis, USA; Singapore; Wellington, NZ.

Locations: Denmark, Sweden, Norway, Czech Republic, Greece, Bahrain, CIS, India and Malaysia


NAME OF PRODUCT MARKETED • Scandinavian Avionics’ Tablet Based EFB Solution

Location: Houston, Texas

NAME OF PRODUCT MARKETED • PIVOT mounting solutions KEY BUSINESS/SOFTWARE AREAS • Mounts for EFB • Mounting plate • LTRM - Long Term Removable Mounts PIVOT is a worldwide provider of EFB-related products, which are anchored by the patented and iconic universal PIVOT mounting plate. EFB devices housed in protective PIVOT cases connect directly to the PIVOT mounts. Featuring unequaled pilot EFB functionality while also retaining full corporate IT flexibility, PIVOT is deployed to over 100 airlines including Delta, United, Southwest, Cathay Pacific, Singapore and ANA. PIVOT revolutionized the process of EFB deployments and effectively removed the need for cradles driven by changing form factors, saving customers millions in equipment, labor, and deployment time. PIVOT mounting solutions include a unique, new class of mounts referred to as LTRM’s or Long Term Removable Mounts. LTRM solutions provide the integrated style, security and function of an installed mount at a fraction of the cost with virtually instantaneous deployment.

KEY BUSINESS/SOFTWARE AREAS • Equipment Health Monitoring • Fuel Management • Emissions Monitoring • Fleet Reporting • Safety, Quality and Risk Management • MRO Business and Parts Management • Expert Consultancy Today, in the aerospace sector only, over 1,300 customers are benefiting from our Data Services globally. Through our EHM services, we monitor around 10,000 engines, 24 hours a day, 7 days a week, 365 days a year, analysing billions of data points on-board per flight, and millions every day on the ground. Our data services complement the Group’s TotalCare® Service Solutions of Maintenance, Availability, Efficiency and Asset Value, allowing our customers to increase availability of their critical assets, minimising risk and operational disruption to ultimately improve their operational efficiency.

KEY BUSINESS/SOFTWARE AREAS • Electronic Flight Bag Solutions • Avionics Certification • Avionics Installation • Avionics Maintenance, Repair & Overhaul • Avionics Training Scandinavian Avionics offers a state-of-the-art, future-proof, tablet based Class 2 EFB solution, which provides the functionality to meet today’s operational requirements of airlines and aircraft operators and in addition is simple to upgrade in the future to meet coming requirements. The concept consists of two ruggedized 10.1” Panasonic tablets installed in the cockpit combined with a data integration center and a communication unit installed in the avionics compartment. The data integration center is used for power, aircraft interface and server capability and the communication unit enables and controls the data communication between the EFB system and the airline’s ground infrastructure. The SA Group provides complete turn-key avionics solutions for civil and military aircraft.


Webinars eJournals Software Conferences News Advisory Unit Want to be involved? Simply email info@aircraftIT.com for more information

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AIRCRAFT IT Operations • MARCH-APRIL 2020 • 69



Safety Line




W: www.safety-line.fr/en T: +33 (0) E: contact@safety-line.fr

W: www.sitaonair.aero E: media.relations@sitaonair.aero

W: www.snecma.com T: +33 1 1 60 59 40 74 E: jeanthomas.rey@snecma.fr

W: www.smart4aviation.aero T: +31 20 654 1824 E: info@smart4aviation.aero

Location: Villaroche/Montereau (Paris area, France)

Location: Netherlands, Poland, Canada, USA

NAME OF PRODUCT MARKETED • SFCO2®: Smart Fuel Efficiency; Engine Remote Diagnostics; • Engine Fleet Management


KEY BUSINESS/SOFTWARE AREAS • Fuel Efficiency Service • Engine Health Monitoring • Engineering Supports

KEY BUSINESS/SOFTWARE AREAS • Weight and Balance • Communication and Alerting • Pilot and Cabin Crew Briefing • Flight Planning and Tracking • Fleet Management

Location: Paris, France

Location: Switzerland. Regional Offices in: USA, UAE, UK, Canada, France, Brazil and Singapore.

NAME OF PRODUCT MARKETED • SafetyCube, OptiClimb, • FlightScanner, AirsideWatch

NAME OF PRODUCT MARKETED • AIRCOM applications and services, Datalink, EFB solutions, CrewTab

KEY BUSINESS/SOFTWARE AREAS • Safety Management System (SMS) • Fuel Efficiency • Fuel Management Systems • Flight Data Monitoring (FDM) • Ground Operations

KEY BUSINESS/SOFTWARE AREAS • AIRCOM applications: FlightTracker, FlightPlanner, FlightMessenger • Cockpit Applications and Services • AIRCOM ACARS Services • AIRCOM Datalink Applications • AIRCOM Information Services

Safety Line is an innovative digital technology company, specialized in data management software solutions for aviation. With a team of highly experienced Aviation Industry and Safety experts (including former BEA investigators), Data Scientists and IT specialist, Safety Line is in a position to propose an extensive range of products able to match the world’s issues challenges in air transport. OptiClimb is based on Machine Learning combined with Optimization and aims at reducing the fuel consumption through the use of flight data. After 2 years of R&D, it was applied to a fleet of Boeing 737 at Transavia France and demonstrated that 10% of the fuel used during climb ended up in $40 savings per flight. Yearly, it means that for one aircraft the savings can reach $80’000. With 25 aircraft in its fleet, Transavia can save $ 2 M per year. It is a very promising offer for any airline.

SITAONAIR was born to drive new thinking and address challenges airlines face in ground and inflight connectivity, cockpit data services and air traffic management solutions, aircraft communications and infrastructure solutions, as well as application development for both passengers and crew.

Snecma (Safran) offers its customers world-class services throughout the life of their engines via its comprehensive service package named EngineLife®. This offer embodies Snecma’s experience and recognized expertise as an OEM on engine performance & maintenance, flight operations and IT. The aim of our services is to help our customers meet their operational requirements and decrease their operating costs.

A fully owned subsidiary of SITA In January 2015, SITA and OnAir formed SITAONAIR as part of the SITA Group to help airlines realise the full potential of the connected aircraft. This combined SITA’s proven knowledge of airline communications and IT, and OnAir’s expertise in supplying in-flight connectivity. As the world’s leading specialist in air transport communications and information technology, SITA provides the broadest portfolio for the air transport industry.

Our web based and mobile solutions with an exceptional support are recognized within the industry as being some of the most dependable and innovative in the market. All of our current customers such as Air Canada, Delta Air Lines, Air France, Emirates, Air New Zealand, Qantas, easyJet, Thomas Cook, Thomson Airways, flydubai, Alaska Airlines, Horizon Air, Martinair and Air Austral have all benefitted from implementing Smart4Aviation solutions.

SafetyCube is an integrated risk and compliance management software that provides airlines with a ready-to-use solution for new IR-OPS requirements. FlightScanner  allows you to automatically identify the factors which explain hazardous situations based on all flights data. AirsideWatch  determines the runway condition without interfering with operations at a time when airport safety and capacity issues have become increasingly complex to manage.

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Smart4Aviation is one of the fastest growing companies in aviation operations, founded to provide web and mobile based products and services designed to optimize, simplify and improve airline operations. Our company is committed to delivery of the highest quality, most innovative and costeffective, state-of-the-art solutions to support all of your current and future operational business needs. Our products effectively manage all operational business units, such as Operations Control Management, Load Planning and Weight & Balance, Communications (all Operational and Corporate branches), Flight Planning, NOTAM Management, Flight Dispatch, Flight and Cabin Crew Briefing, Weather, Flight Tracking and Aircraft Performance.

Smart4Aviation’s web and mobile-based solutions have been acknowledged as the “Smart Choice” within the industry by a number of international and domestic air carriers.

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CLICK HERE for Product Details CLICK HERE to Request Private Demo

AIRCRAFT IT Operations • MARCH-APRIL 2020 • 70

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UTC Aerospace Systems

W: www.storkjet.com T: +48 600 800 528 E: info@storkjet.com

W: www.trustflight.io T: 44 (0) 330 229 0219 E: info@trustflight.io

W: www.ultramain.com T: +1.505.828.9000 E: sales@ultramain.com

Location: Poland

Location: Leamington Spa, UK; Edinburgh, UK; Luton, UK; St Helier, Jersey

W: www.utcaerospacesystemsEFB.com T: Toll Free 1-844-UTAS-EFB T: (844-882-7332) E: efb@utas.utc.com


NAME OF PRODUCT MARKETED • Tech Log, Task Cards • Digital Logbook • CAMO (service) • Aircraft Registry (service)

KEY BUSINESS/SOFTWARE AREAS • Aircraft performance monitoring • Diagnosis of performance problems • Fuel efficiency analysis • Aircraft/engine benchmarking Aircraft Performance & Fuel Efficiency — Our Passion, Your Savings: We analyze airlines’ flight data to provide the most precise aircraft performance and optimize fuel consumption. advancedAPM: The performance of each aircraft changes over time. If not tracked precisely, planning an accurate amount of fuel as well as executing flights at optimum speed and altitude is a challenge and may easily lead to loss of fuel efficiency. Storkjet advancedAPM is a fully automated, most precise Aircraft Performance Monitoring platform which allows the maximizing of fuel efficiency in these areas.

KEY BUSINESS/SOFTWARE AREAS • Aircraft log books • Aircraft maintenance task cards • Digital and paperless working • CAMO support • Aircraft Registry support From inception, TrustFlight has been ingrained in the aviation industry. Founded by two commercial pilots with a proven track record at the intersection of technology and business, the business has grown considerably and with stability, having recently celebrated the opening of a fourth office. Throughout, TrustFlight gained an incredible team with backgrounds spanning different areas of aviation and technology, ensuring a solid presence in the industry. Now offering a range of products and services within the sector, TrustFlight helps to remove costly paperwork and associated errors, preserve aircraft value, and increase efficiency and safety in aircraft operations. Five values shape TrustFlight’s culture, guide the business’s work and the way it grows. Integrity Transparent and open: offering trust to partners and assuming it from them. Responsibility Owning the work they do and taking responsibilty for it: striving to make it the best possible. Leadership Leading from within: providing support for the team to do incredible work and drive the industry forwards. Innovation Products are crafted for the future needs of the industry, going beyond what exists in the market. Excellence Every one of TrustFlight’s values contributes towards the excellence in their products.

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CLICK HERE for Product Details CLICK HERE to Request Private Demo

Location: Albuquerque, New Mexico, USA

Location: Burnsville, MN, USA (Corporate Headquaters Charlotte, NC, USA)

NAME OF PRODUCT MARKETED • ULTRAMAIN® v9™ M&E / MRO • ULTRAMAIN Mobile Mechanic™ • ULTRAMAIN Mobile Inventory™ • ULTRAMAIN ELB™ • ULTRAMAIN M&E / MRO: 31 modules including: Configuration Management; Line/Base Mx Planning; Line/ Base Mx Scheduling; GATe; Quality Assurance; Asset Management KEY BUSINESS/SOFTWARE AREAS • Maintenance & Engineering • MRO • Military Maintenance • Maintenance Planning & Scheduling • Paperless Customer Care on Mobile Devices • Electronic Technical Logbook Ultramain Systems, Inc. develops M&E / MRO and ELB software for the aviation industry and is the only aviation software provider with customers running full, end-to-end paperless operations from the cockpit to the ground.

NAME OF PRODUCT MARKETED • “OpsInsight™ Electronic Flight Folder • Tablet-compatible EFB Systems • SmartDisplay® EFB Systems • Aircraft Tracking Capabilities” KEY BUSINESS/SOFTWARE AREAS • Tablet EFB Systems • EFB Hardware • EFB Applications & Content Management • Flight Tracking Capabilities • Customizable solutions UTC Aerospace Systems provides hardware and software solutions that enable operators of all types of aircraft to access, manage, and use aircraft data to increase operational efficiency and enhance flight safety. Our newest product offering, OpsInsight™ Electronic Flight Folder, is the first app designed around the day in the life of a commercial pilot. It connects the user to the aircraft via our Tablet Interface Module (TIM®) and Aircraft Interface Device (AID) and integrates flight planning, avionics data, flight performance tracking, and weather data with real-time updates and notifications to enable both in-flight performance improvement as well as long-term route optimization.

ULTRAMAIN v9, featuring Mobile Mechanic and Mobile Inventory enables real-time paperless data collection for the full maintenance and inventory process. Combine ULTRAMAIN v9 with ULTRAMAIN ELB, the easy-to-use electronic logbook, and the entire maintenance process becomes paperless. Contact us to learn what you need to equip your organization with customer mobile devices and see why elite aviation customers around the world are choosing ULTRAMAIN to reduce costs and increase aircraft up time.

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AIRCRAFT IT Operations • MARCH-APRIL 2020 • 71

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Vistair Systems

Web Manuals International


W: www.viasat.com/airlines T: +353 1611 4625 E: hello.ireland@viasat.com

W: www.vistair.com T: 01454 550663 E: info@vistair.com

W: www.webmanuals.aero T: +46 (0)40 694 10 40 E: info@webmanuals.aero

W: www.yonder.info T: +41 44 505 14 94 E: contact@yonder.info

Location: Ireland, USA, India, Australia, Switzerland, UK, China

Location: United Kingdom

Location: Sweden, USA

Location: Zurich, Switzerland

NAME OF PRODUCT MARKETED • AeroDocs Airline Document Management System • Viasat Wireless IFE • Viasat In-flight Internet • Viasat EFB • Viasat Connected Aircraft Platform

NAME OF PRODUCT MARKETED • DocuNet, CrewNet, SafetyNet, QualityNet, RiskNet



KEY BUSINESS/SOFTWARE AREAS • Monitoring • Authoring • Editing • Publishing • Distribution

KEY BUSINESS/SOFTWARE AREAS • Content Management System • Workflow-based Content Distribution • Compliance Tracking • Content-based Learning • Documentation as a Service

Web Manuals International AB has developed knowledgemanagement solutions for the aviation industry since 2008, with the headquarters in Malmö, Sweden and an office in San Diego, California. Web Manuals is a tool for digitizing manuals to simplify authoring and distribution of company manuals for the aviation industry.

Yonder helps users find relevant information by providing shorter documents and manageable revisions. A workflowbased approval tool allows to collaborate without being physically in the same location. This workflow is configured to customer specific needs and can include regulatory authorities and external stakeholders.

Web Manuals is available as a Software-as-a-Service subscription, with minimal training and configuration required to get started. The service includes support, hosting, availability monitoring, maintenance, and at least two system upgrades per year.

We have over 15 years of experience with electronic documentation in aviation that we can leverage to our customers’ benefit. Our team has a diverse background ranging from a former EFB administrator for a large international airline to a long-haul captain knowing from his own experience what crews need.

Multiple modules available, deployed to meet airline’s specific needs.

KEY BUSINESS/SOFTWARE AREAS • Aviation Document Management Solution • Aviation Safety Management Software • Aviation Quality Management Solution • Crew Notices and Bulletins Software

KEY BUSINESS/SOFTWARE AREAS • Connected Aircraft Platform • AeroDocs Document Management System • Modular EFB • Wireless IFE • In-flight Internet/Connectivity

Vistair provides document, safety and quality management technology solutions to support the delivery of improved safety, compliance, and operational efficiency that results in significant commercial savings to airline organisations. Combining technology, development expertise and service delivery, Vistair’s solutions provide both airlines and ground operations with an approach that helps demonstrate a clear link between increased reporting and a change in procedures and behaviours, to drive a safer organisation.

A connected aircraft platform with document control, pilot EFB, wireless IFE, and in-flight internet products and services plus a software platform and mobile apps for aircraft and flight-related data; the right information to pilots, flight ops and passengers. AeroDocs document management is easy-touse in operations of all sizes, globally. It is enterprise-grade, scalable and the only end-to-end system managing the entire document lifecycle while supporting compliance. AeroDocs is modular, with complete control over editing, distribution and viewing of documents on the ground and in the cockpit. Document control for Flight ops and EFB admins. Customised reporting supports safety and compliance managers, while controlling risk. AeroDocs is designed to transform your airline’s approach to document management, and support strategic business goals.

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Document Management: DocuNet™ is a powerful document management and distribution solution, capable of delivering a complete operational library of all mission-critical content across all platforms,and fleets. It provides a process for airlines to control the intellectual content of manuals, with Vistair handling processes relating to data, publication and delivery, enabling airlines to focus on core business operations. Safety/Quality Management: SafetyNet™ is an aviation reporting system and investigation solution that drives real change in the management of safety-related occurrences. It is currently deployed by a number of global airlines including Delta and also counts the military among its user base. Complementing this is RiskNet™ an advanced, change and aviation risk management solution that provides hazard identification. Integrating with both, QualityNet™ is a comprehensive aviation compliance software that enables Quality Managers to manage audit schedules, checklists and non-compliances through an intuitive interface.

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We set the standard for digitizing manuals for the aviation industry by providing an easy-to-use solution enabling endto-end control, compliance, agility and cost-efficiency. In short, our clients save time and money in editing, publishing and distributing their operational manuals while being able to publish new revisions as often as needed and gain a full control of their documentation and communication systems. The Web Manuals Compliance Libraries enable compliance automation by allowing controlled real-time compliance monitoring of company procedures linked to Implementing Rules and Acceptable Means of Compliance in the EASA and FAA regulations, as well as a number of aviation standards such as IOSA, IS-BAO and ARGUS.

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AIRCRAFT IT Operations • MARCH-APRIL 2020 • 72

Our software adds meta-information to the content to allow re-using of the same information in different contexts (filtering, versions, revisions, etc.). Differentiating software features include: Dynamic content filtering; Revision task lists; Workflow-based approval tool Our services consist of converting lengthy manuals into small information units (modules) and keeping these modules up-to-date. Differentiating service features include: We do the hard work for you: converting lengthy manuals into modules; We can keep your information up-to-date, you stay in control through workflow-based approval; We deliver precision work, proudly made in Switzerland

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AIRCRAFT IT Operations

Profile for aircraftit

Aircraft IT Ops V9.1, March-April 2020  

Aircraft IT Operations is the place for the aviation industry to keep updated with all the Flight Operations IT Software solutions on the ma...

Aircraft IT Ops V9.1, March-April 2020  

Aircraft IT Operations is the place for the aviation industry to keep updated with all the Flight Operations IT Software solutions on the ma...