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MARCH-APRIL 2019 • V8.1

Cebu pacific goes paperless

airBaltic builds an EFB

A new EFB clears the flight deck

How the program evolved to meet changing needs

Finnair leverages efficiency from A350

Fuel Efficiency masterclass part three

Onboard technology enables better planning

Who is responsible for fuel efficiency?



COMMENT Aircraft IT Operations: showing how the right technology in the right place can deliver improved outcomes all around

AIRCRAFT IT Operations Publisher/Editor Ed Haskey E-mail: Telephone: +44 1273 454 235 Website: Chief Operating Officer Scott Leslie E-mail: Copy Editor/Contributor John Hancock E-mail: Magazine Production Dean Cook E-mail: AircraftIT Operations is published bi-monthly and is an affiliate of Aircraft Commerce and part of the AviationNextGen Ltd group. The entire contents within this publication © Copyright 2019 AviationNextGen Ltd an independent publication and not affiliated with any of the IT vendors or suppliers. Content may not be reproduced without the strict written agreement of the publisher. The views and opinions expressed in this publication are the views of the authors and do not necessarily reflect the views or policies of their companies or of the publisher. The publisher does not guarantee the source, originality, accuracy, completeness or reliability of any statement, information, data, finding, interpretation, advice, opinion, or view presented.


here’s no getting round the reality that aircraft use fuel and there’s no getting around the fact that, the further we look into fuel consumption and its environmental first cousin, emissions, the further we drill into airline Operations. Put simply, as far as an airplane and what it carries are concerned, if it has weight, it burns fuel. That’s certainly true for paper which weighs a lot anyway and, in the form of a flight bag, weighs a huge amount in order to accommodate all of the information that a pilot might need and which rarely offers what might be called quick access to any reference. Mind you, while I said ‘weighs’ above, it would be more accurate to say ‘weighed’ these days, because most airlines have consigned heavy bags of paper to history and are using some form of electronic flight bag (EFB): many have also converted the tech log to an electronic log book (ELB). But now, having reaped the weight and convenience benefits of EFBs, airlines are moving to the next step of discovering all that a good EFB solution can offer to the wider airline, using the real-time information delivery of the EFB to assist with flight management, ground operations and a growing list of processes. Also, once an airline starts to go paperless, they soon realize that there are a range of areas where, while weight might not be the first consideration (ground operations) the efficiency gains from real-time transparency in the flight process can

deliver many other savings. That would include the process of managing fuel to reduce the cost of flying and to reduce the harmful emissions that an aircraft generates. In this issue, we have a case study from CEBU Pacific outlining their extensive EFB project plus the additional modules that have been used with the solution to improve operations processes at all stages and the role of connectivity in ridding their flight decks of paper. A case study from Finnair looks at the implementation of their flight profile optimization program and how it has leveraged on-board technology to deliver a new approach. airBaltic has built its own EFB and the story of how that was done is also a great guide to how any software solution has to evolve as the business and its operating conditions change. Finally, the third and last part of the Aircraft Commerce Consulting Fuel Efficiency Masterclass reveals all of those other airline departments whose decisions can impact on fuel use and so who need to understand that what they want to do will incur a cost. On top of all that, there is the regular round-up of news and technology developments: plus, of course, useful features such as the ‘Operations Software Directory’. This is your Aircraft IT Operations: helping to see the big picture on how aviation IT works to improve aircraft operations.

Ed Haskey

AIRCRAFT IT Operations • MARCH-APRIL 2019 • 3

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AIRCRAFT IT Operations: V8.1

CONTENTS 06 Latest News and Technology updates Keeping up with what is happening in a complex and evolving business world is a challenge. At Aircraft IT Operations or here in the Aircraft IT Operations e-journal the latest developments are sorted and ready to read.

32 CASE STUDY: Going paperless at Cebu Pacific Francesc Torres, Director - Operational Support, Cebu Pacific CEBU Pacific outlines its extensive EFB project including the software platform covering a full suite of operational planning and calculation modules; connectivity solutions; and how they achieved a paperless flight deck.

38 CASE STUDY: Building an EFB program on experience at airBaltic Andrejs Cupecs, EFB Specialist, airBaltic Over five years, airBaltic’s EFB program has constantly evolved in line with available solutions, changing company policies and operational needs. This is the story of embracing constant changes, achieving set goals and staying sane in the process.

46 CASE STUDY: Finnair — Introducing an EFB-based operational efficiency tool to the Airbus A350 fleet Henri Lonn, Development & Support Manager, Tom Hakala, Technical Pilot and Timo Westerberg, Flight Support Engineer Finnair outlines its A350 flight profile optimization project including selecting and the challenges of implementing the chosen solution which leverages the availability of real-time information and advances in onboard technology.

52 WHITE PAPER: A fuel Efficiency Masterclass Part 3 Sander de Moor, Director, Airline Fuel Efficiency with Aircraft Commerce Consulting In this third and final part of the fuel efficiency masterclass, Sander shares with readers some of the areas of the business outside of Operations but whose actions and decisions have a significant impact on fuel use.

58 Operations Software directory A detailed look at the world’s leading Operations IT systems.

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New vendors join the Aircraft IT Operations Vendor Panel Vendors are the lifeblood of aviation IT and so we are very proud of the vendors on the Aircraft IT Vendor Panels. We’re also very pleased to welcome four new members to the Panel. Orlando Suite for Tech Pubs is an XML-based cloud Document Management System designed for airlines, MRO and manufacturers and is capable of managing Company, Flight Operations, Maintenance and Engineering manuals in one single system. It is compliant with OEMs’ proprietary electronic data schemas and with the main aviation technical data standards (ATA Spec 2300, ATA iSpec 2200, S1000D). Orlando Suite includes 7 modules and supports interoperability with other systems. Vistair Systems provides document, safety and quality management technology solutions in a suite of technology solutions providing both airlines and ground operations with an approach that helps demonstrate a clear link between increased reporting and a change in procedures and behaviours, which fundamentally drives a safer organisation. DocuNet™ is capable of delivering content across all platforms. SafetyNet™ is an aviation reporting system and investigation solution that drives real change in the management of safety-related occurrences. StorkJet was established in 2014,

AIRCRAFT IT Operations • MARCH-APRIL 2019 • 6

StorkJet has developed unique machine learning models of aircraft fuel consumption which can predict fuel usage at almost any atmospheric conditions with precision twice that of manufacturer’s models. AdvancedAPM provides tail-specific aircraft performance for precise fuel planning and accurate calculation of optimum speeds and altitudes. The solution is suitable for all aircraft types and is fully automatic. Laminaar Aviation InfoTech offers a future-ready integrated software application suite for airlines, operators, MROs, airports, regulators and training facilities; available as a complete suite or a stand-alone module addressing a specific functional area, e.g., Network Planning, Flight Ops, Crew, Maintenance, Logistics or Safety or Analytics. The suite has a unified database for a seamless flow of data and information between functions, is customizable and designed to adapt to clients’ requirements with good technical support. Welcoming the new members, Aircraft IT CEO, Scott Leslie said, “Without the specialist developers and vendors in the sector, aviation IT would not offer the choice of solutions available today. We welcome Orlando, Vistair Systems, StorkJet and Laminaar to the Aircraft IT Operations Vendor Panel, to share with our readers their depth of experience gained working at the cutting edge of aviation IT.”


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Web Manuals Inc., developer of digital documentation solutions for the aviation industry, was celebrating winning its first Canadian customer after exhibiting at its most successful NBAA-BACE trade show to date. It was announced at the end of October 2018 that Fig Air, the Toronto-based VIP helicopter charter operator, will use Web Manuals to digitally edit and review its technical manuals, before distributing them to its staff. Krister Genmark, Director of Operations Americas, Web Manuals, says: “We are delighted to be welcoming Fig Air to the Web Manuals family. This is a particularly exciting appointment because Fig Air is the first of our 180+ customers to be based in Canada, signifying how more and more aviation businesses around the world are recognizing the benefits of our digital documentation solutions. “We are very proud of our international growth and are committed to expanding our presence in the North American market out of our recently opened New York City office, our second facility in the region after opening our San Diego office in 2016. We enjoy working with forwardthinking aviation businesses, like Fig Air, helping them to focus on their resources, improve their efficiency and make them even safer.” The Director of Flight Operations, Fig Air, says: “We have wanted to improve the way we update our

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manuals for some time and Web Manuals provides the perfect digital solution. Its cloud-based platform enables us to make modifications and seamlessly share these updates with our staff. We are looking forward to applying the time and cost savings, that working with Web Manuals promotes, to other areas of the business.” Web Manuals now has more than 180 customers worldwide, 25 of which are helicopter businesses.


Airbus Transport International selects Conduce eTechlog8 for Beluga Fleet Conduce was pleased to announce at the end of October 2018 that Airbus Transport International (ATI) have selected eTechLog8 to replace the paper technical logbooks for the Beluga fleet. The Conduce eTechLog8 suite of mobile applications is designed to eliminate all the paper log processes, removing the need for the aircraft technical log and the deferred defect log books. eTechLog8 is a modern UWP (Universal Windows Platform) application that is mostly used offline, only requiring an internet connection to transmit data as and when appropriate. The accompanying web application eCentral8 is used to configure the system and monitor/manage all journey log data, defects, defect actions and associated line maintenance activities.

ATI will not only use the eTechLog8 application but also the fully integrated eDoc8 and eForm8 companion applications to deploy aircraft documentation and capture additional business data

as required via the Panasonic ToughPad FZG1 Tablet devices. Conduce Managing Director, Paul Boyd, stated that “The selection of eTechLog8 by Airbus increases the reach that the product is achieving in terms of EASA territory approvals and furthers our integration capability with the standard airline M&E systems currently in use.” As part of the ATI implementation, it is planned to integrateeTechLog8 with the ATI M&E system at a later time. The eTechLog8 will be deployed at first as a stand alone solution. The EASA approvals already achieved for eTechLog8 were a strong attribute along with Conduce’s depth of practical knowledge within the area of electronic technical logbook solutions. Read the full story on Aircraft IT Website INTERACTIVE Click here for full product details


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China Southern and Thales strengthen partnership with avionics selections onboard over 80 aircraft China Southern Airlines operates the third largest fleet in the world, with the most developed route network and largest passenger capacity of any airline in the People’s Republic of China (source IATA). The airline operates more than 2,000 flights per day flying to 224 destinations in more than 40 countries and regions. The airline’s strategy has been focused on the state of the art avionics in order to boost efficiency in an ever congested sky and continuous improvement of passenger experience by deploying the most advanced inflight entertainment solutions on the market. To support their ambitions, the airline is putting its trust in Thales with several new contracts. In early November 2018, the airline announced that it has selected a package of avionics components on its newest 37 A320NEO, to include Thales FMS, the most advanced Flight Management System on the market. The fleet will also be equipped with the Thales Head Up Display (HUD) system. On the Boeing 737MAX fleet, the airline remains loyal to Thales Terrain Collision Avoidance System, which was first selected by China Southern in 2001. It will equip its newest 38 B737MAX plus 5 B737NG, supporting pilots in their critical decision thanks to

AIRCRAFT IT Operations • MARCH-APRIL 2019 • 10

reliable surveillance information. The Thales Inmarsat based on TopFlight Satcom and low-range radio altimeters (LRRA) will complement the avionics equipment of this new fleet. With this contract Thales seals its position as a partner of confidence to China Southern, offering efficient solutions from cockpit to cabin. China Southern has been a long-term partner of Thales for almost 20 years, since the first selection of Thales terrain collision avoidance systems. The airline has also been partnering with Thales in the flight entertainment domain since 2008, and became the first global customer for the state-of-the-art AVANT system in 2012. “This new selection showcases the strength of our relationships with China Southern, one of the most important Thales’ strategic partners in the world. Not only do we have a long history of collaboration with China Southern, we also were selected because of the performance and competitiveness of our products which are underpinned by the support service excellence we provide to increase airlines efficiency.” said Eric Huber, Vice President for Avionics Services Worldwide, Thales for Global. Read the full story on Aircraft IT Website


Lufthansa Systems started working with Bulgaria Air The airline consulting team from Lufthansa Systems started working with Bulgaria Air to better optimize their operational processes and to review capacity planning. Since the end of August 2018, the consultants from Lufthansa Systems Airline Consulting have worked with the Bulgarian airline to analyze and optimize its crew management, network planning and operations control center (OCC). “We want to enhance network decisions and continually improve the operational processes so that Bulgaria Air can continue offering the customers the highest quality”, said Dimitar Bojanski, chairman of Techno Capital, the company that provides technology to the Bulgarian carrier with which the consulting team is closely collaborating. “We are already working with the NetLine/Crew crew management solution, the NetLine/Ops operations control solution and the NetLine/Sched schedule management solution and we are pleased that the independent consultants from Lufthansa Systems are now supporting us with their knowledge and expertise.” In the first project phase announced in early November 2018, the airline consultants from Lufthansa Systems visited Bulgaria Air to analyze the status quo of the airline’s operations controlling. Phase two of the consulting project is aimed at evaluating the airline’s strategy for crew management,

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network planning and operations control and then provide concrete recommendations for network decisions and processes optimization. This has been based on numerous workshops and assessments held with managers and employees of the respective departments. The consulting experts at Lufthansa Systems have spent more than 20 years working for international airlines of all sizes with various business models. Bulgaria Air is the national airline of Bulgaria, with headquarters in Sofia. It was founded in 2002 and privatized from 2005. After privatization, the company began to restructure and modernize and has now become Bulgaria’s biggest airline. Bulgaria Air flies from Sofia to the domestic destinations of Varna and Burgas as well as more than 28 cities and vacation destinations in Europe. Read the full story on Aircraft IT Website

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Airlines turn to SITAONAIR as ICAO raises flight tracking bar ICAO recommendations calling for airlines to report flight positions every 15 minutes became official on Thursday 8 November 2018 — and SITAONAIR confirmed on the day before that it is helping multiple airlines around the world meet them, thanks to its cutting-edge AIRCOM® FlightTracker. Major airlines already use AIRCOM® FlightTracker, across more than 250,000 flights a month. In delivering flight precision, enhanced awareness and reinforced safety, FlightTracker enables airlines to unlock greater operational effectiveness in an increasingly congested airspace, to minimize costs and support passenger satisfaction. The International Civil Aviation Organization’s (ICAO) Global Aeronautical Distress Safety System (GADSS) recommendations compel airlines to commit to minimum standards of aircraft tracking, with the aim of improving safety, detection of aircraft in distress, and efficient and effective search and rescue. The ICAO urges operators to report aircraft positions at least once every 15 minutes as of Thursday 8 November 2018, and additional aircraft distress processes will be added from 2021. SITAONAIR has led the way for this major milestone in aviation safety. Its ground-based, easy-to-implement AIRCOM® FlightTracker system guarantees regular flight position updates, without new avionics or modifications to aircraft. Gathering data from multiple global sources — including FlightAware’s Firehose data feed — it bridges gaps between air navigation services provider tracking, to offer 100% global flight tracking with position updates at least once-per-minute. The FlightAware feed delivers live aircraft position data from its terrestrial network of ADS-B receivers, as well as from Aireon’s space-based ADS-B network, which, hosted on the Iridium® NEXT constellation, is now providing live flight tracking. In incorporating this space-based ADS-B data, SITAONAIR’s enhanced FlightTracker gives airlines the tools to receive the precise position, speed and altitude of their airborne fleet anywhere in the world — even over oceans and polar regions. They are also able to exceed the ICAO 15-minute recommendation, in readiness for 2021’s anticipated one-minute recommendation. Dominique El Bez, Vice President, Product and Strategy, SITAONAIR said: “SITAONAIR is proud to have been at the fore in empowering global airlines to respond to the ICAO’s vital recommendations.” Read the full story on Aircraft IT Website AIRCRAFT IT Operations • MARCH-APRIL 2019 • 12


Global Eagle increases games leadership by bringing UNO the #1 card game in t he world to passengers

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Global Eagle Entertainment Inc. announced in mid-November 2018 that it will collaborate with Mattel to bring UNO™ the number-one card game to airline passengers worldwide. The move further strengthens Global Eagle’s onboard games leadership — with 120 games flying on more than 100 airlines — after recently signing new agreements with Japanese game-maker Sanrio and Monopoly owner Hasbro. “Mattel is a world-class, global learning, development and play company. We are proud partner with Mattel to expand the breadth of entertainment portfolio for children on board flights worldwide,” said Per Norén, Global Eagle President. Global Eagle has created a center of excellence for Digital Media and Games in Montreal, where we design, innovate and adapt popular games for the travel market. “Our 120 games are played more than 150 million times by passengers annually,” said Norén. “We are driving passenger engagement for all ages and tapping into a growing $108 billion worldwide market for games.” Read the full story on Aircraft IT Website

Software Pioneer of the Year 2018 In late November 2018, Bytron’s team attended the Digital Entrepreneur Awards in Manchester on Thursday 22nd of November as they were finalists in the category of ‘Software Pioneer of the Year’. The whole team was thrilled to have made it through as finalists so imagine their reaction to hearing their all-new Flight Following solution being read out as the winning entry on the night. “We know how good a product skybook is and how big a difference it can make but receiving plaudits like this goes a long way to recognizing the ongoing hard work by everyone back at Bytron HQ who keep pushing skybook to the next level.” said a Bytron spokesperson. “Once again, competition was stiff in every category so we want to congratulate everyone that made the finals. There were some superb solutions recognized and it’s great to stand alongside them.” Read the full story on Aircraft IT Website

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SITAONAIR has been operating Frequentis’ messaging, NOTAM and weather data management system since 1990. With the latest upgrade announced in midNovember 2018, the system is now hosted in the SITA ATI cloud, enabling improved performance, availability and scalability while reducing costs. “SITAONAIR and Frequentis California enjoy a long-term partnership and we continue to operate and regularly upgrade the system with Frequentis because some of our specific requirements cannot be easily met by other systems available on the market. By upgrading to Frequentis’ latest technologies, we are able to host the system in a virtualised environment on the SITAONAIR cloud, offering contingency in the event of an incident, and enhanced performance to our customers.” said Ian Gray, Senior Product Manager for SITAONAIR’s AIRCOM® FlightPlanner. With the latest upgrade, SITAONAIR maintains a database containing a global coverage of airspace, NOTAM and weather data received from systems operated by the FAA, UK NATS, UK MET Office and EAD. “This upgrade was particularly challenging as SITAONAIR operates smartMessenger in a complex environment and it was also essential to coordinate the implementation with SITAONAIR staff located across the globe, operating in varying time zones. With the upgrade to the latest release of smartMessenger, SITAONAIR will continue to provide timely and accurate information to its customers and be prepared to meet requirements of future air traffic growth.” Added Jesper Duprez, Vice President of Operations at Frequentis California. Read the full story on Aircraft IT Website

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All Lufthansa Group airlines to use Lufthansa Systems solutions for navigation Ten-year contract signed for Lido/RouteManual, Lido/mPilot, Lido/eRouteManual, Lido/ AMDB, Lido/AMM and DVMS navigation solutions

Lufthansa Systems announced in late November 2018 that all airlines in the Lufthansa Group will use its entire portfolio of navigation solutions over the next ten years. This includes the Lido/mPilot and Lido/eRouteManual electronic map solutions based on the Lido/RouteManual paper maps, the dynamic Lido/AMM airport moving map with the high-precision Lido/AMDB airport mapping database, and a solution for document management (DVMS). “As the process owner, we sat down with our Lufthansa Systems colleagues very early on and constructively fleshed out the arrangement that now benefits all of us,” said Robert Nyenhuis, Vice President Flight Operations Standards & Projects Lufthansa Group Airlines. Many airlines in the Lufthansa Group were already using the Lido/eRouteManual electronic navigation maps. The different individual contracts with these airlines have now been harmonized. Lufthansa Aviation Training will also employ the electronic navigation maps in the future so that pilots in training can use the same solution they will later find on the flight deck. This harmonization will reduce both administrative effort and costs. Up until now, only Lufthansa Passage pilots have benefited from the high-precision Lido/AMDB data. A master agreement for Lido/ AMDB now offers other companies the opportunity to use the product as well. “Despite the airlines’ different needs, we were able to quickly find solutions based on pragmatic, constructive collaboration,” said Dr. Bernd Jurisch, Head of Flight & Navigation Products & Solutions at Lufthansa Systems. “We are grateful for the great trust the Lufthansa Group is placing in us with this ten-year agreement.” The Lufthansa Group is an aviation company with operations worldwide: cargo and passenger transportation together account for about 87 percent of the Group’s revenues. The airlines in the Lufthansa Group include Lufthansa Airlines, Lufthansa Cargo, Lufthansa CityLine, Austrian Airlines, Swiss, Eurowings, Air Dolomiti, Edelweiss and Brussels. AIRCRAFT IT Operations • MARCH-APRIL 2019 • 15

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LEVEL selects DocuNet to supports its new A330 fleet LEVEL, the International Airlines Group’s (IAG) newest transatlantic carrier, announced at the end of November 2018 that it has chosen Vistair’s DocuNet for the management, control and distribution of the airline flight operations manuals, for its new A330 fleet. The decision to implement DocuNet was made following IAG’s decision to expand LEVEL’s operation, acquiring the French air operator’s certificate (AOC) of premium carrier and existing DocuNet client, OpenSkies. Having planned to commence operations for the first of its A330-200s in July this year, LEVEL recognised the need for a fully managed solution for its flight documentation. The objective was to reduce the time taken for staff to manage manual content, leveraging the power of XML in a single platform. The AIG Group’s airlines will further benefit from standardized processes. As a managed service, DocuNet delivers a cost-effective and scalable

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Entry into service required significant customisation of key documents by the CAA to a deadline. Therefore, for both Vistair and LEVEL, initial concerns focused upon the time to implement last minute requirements from regulatory bodies to their MEL and FCOM. Vistair’s in-house document services team were able to implement these changes in rapid time, ensuring LEVEL were able to commence operations as planned. Peter Nye, former Director of Flight Operations for OpenSkies who has now transitioned to LEVEL commented “I would like to thank the Vistair team for their support and hard work during LEVEL’s recent

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A330 entry into service with OpenSkies in France. Some very short-notice but critical documentation changes were required, Vistair were always available, and the team worked very effectively with us to ensure we received the documentation on-time. We were very impressed with the accuracy and high standard of work, as well as the ease of use of the DocuNet tools. I would recommend them to any other airline.”

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Implementing the DocuNet solution also brings other benefits. As an IATA-accredited airline, LEVEL will benefit from DocuNet’s Compliance and Regulation Matrix which has been developed to provide clients with enhanced usability and improved linkage functionality to support regulation tagging and tracking. Read the full story on Aircraft IT Website


Global Eagle brings new technology and revenue to airlines in programmatic advertising agreement with Inadvia Global Eagle Entertainment Inc. announced in early December 2018 a new collaboration with digital advertising technology leader Inadvia to help maximize airline advertising revenue and reach media budgets previously not accessible for inflight advertising. Inadvia’s programmatic technology automates the selling of digital advertising and provides an efficient and effective way to monetize available inventory at the highest price and volume, allowing Global Eagle to better serve both airline customers and the advertisers that want to reach passengers during their travel experience. The platform supports Global Eagle’s media sales team to maximize sell-through rates, streamline media operations and help advertisers to better plan, buy, optimize and target their campaigns. Global Eagle will

bring this advertising technology to the airline market in early 2019, with a view to extend it to other key mobility markets thereafter. “Digital advertising is now the largest ad market in

the world, with video ads achieving steep growth and premium rates. As the majority of US digital video advertising is now bought programmatically, our collaboration with Inadvia is instrumental in helping us monetize advertising more intelligently and solve key technical hurdles for our airline customers,” said Global Eagle Senior VP Aviation Alexis Steinman. “We are delighted to be able to work with the team at Global Eagle and its partners to maximize the advertising opportunity their world-class platforms offer. Working together, we know our programmatic advertising solution will be the perfect fit for Global Eagle’s Inflight Entertainment and Connectivity (IFEC) platforms going forward,”said Matthew Blay, Director, Inadvia. “ Read the full story on Aircraft IT Website INTERACTIVE Click here for full product details

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In mid-December 2018, AVTECH Sweden AB announced that the Letter of Intent signed with Norwegian Airshuttle A/S (Norwegian) regarding AVTECH’s wind uplink service Aventus, has resulted in a commercial contract which is valid from November 01, 2018. As previously announced, AVTECH and Norwegian have jointly completed a project, in part financed by the Swedish Energy Agency, to evaluate AVTECH’s Aventus AIR service. The project has proved that AVTECH services reduces fuel consumption and thus, environmental impact. “The cooperation with Norwegian has given clear results of all the benefits our technology can achieve, and we are of course very pleased to enter into an agreement with a company that, thanks to its modern and fuel-efficient fleet, has already reduced its fuel usage considerably” said Sören Skog, Marketing director of AVTECH. “Norwegian has a systematic plan for improving their already efficient operations and has identified other areas where improvements are possible. I firmly believe that AVTECH is able to support such efforts to optimize from ‘runway to runway’ through both innovation of new services as well as development of our existing services”, he continued. In September 2018 Norwegian was for the second time adjudged most fuel-efficient transatlantic airline by the International Council on Clean Transportation (ICCT). “AVTECH has proven to be both competent and ambitious to find the solutions Norwegian are looking for in our efforts to reduce the environmental footprint”, said Director Flight Operations Tomas Hesthammer, Norwegian. “We are pleased to have discovered not only a reduced fuel consumption in our already efficient operation but also a partner that obviously has technical solutions for further optimization” he continued. “As we now have an agreement, valid from November 01, 2018 and for at least three years, we’ll continue our cooperation with Norwegian supporting a simplification of the complicated process of optimizing every flight. It is our intention to expand this cooperation to include our newly developed products, beginning in early 2019” said Sören Skog. “AVTECH’s future is exciting and the agreement with Norwegian proves, even if the processes of achieving financial results are lengthy, that our services have a demand in the market. I am convinced that during 2019 we will see results in form of both new customers and new products, quite in line with these expectations” he concluded. Read the full story on Aircraft IT Website

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Singapore Airlines celebrates the delivery of their A350-900 medium-haul aircraft with Thales AVANT IFE and Connectivity In mid-December 2018, Singapore Airlines and Thales celebrated the entry into service of the airline’s new medium-haul A350-900 aircraft. Singapore Airlines announced Adelaide as the launch point of its new aircraft commencing operations December 17, 2018. For the upcoming fleet of A350-900 medium haul aircraft, Singapore Airlines has entrusted Thales to sustain their brand promise of improving service excellence, retaining competitive advantage and continuing to meet and exceed customer expectations. This new fleet will be equipped with Thales’s AVANT IFE system, featuring an innovative and personalized user experience uniquely designed for Singapore Airlines. The 40 Business Class passengers will enjoy 17” High Definition touch screen monitors with a complementing handset that operates similarly to a consumer smart phone, enabling passengers to use it as a secondary device to control the seatback monitor. The 263 Economy Class seats will feature the latest 11.6” touchscreen monitors. The IFE solution is designed with a new Signature user interface that is unique to Singapore Airlines, and offers a more intuitive user experience with new additional navigational options. With Singapore Airlines’ myKrisWorld

complementing the new IFE system, passengers are able to enjoy a personalized inflight entertainment service with over 1,800 movies, television shows, music, interactive games, informational applications and more. KrisFlyer members and passengers traveling in premium classes will also have access to additional content. Passengers onboard Singapore Airlines’ new A350-900 medium-haul aircraft will enjoy high speed WiFi service using Inmarsat’s Global Xpress (GX) satellite network. The pairing of global Ka-band connectivity and Thales’s latest IFE innovations provides a comprehensive set of onboaard entertainment services that transform passenger experiences wherever they fly. To ensure that the IFE and Connectivity systems remain at optimal performance, Thales will also provide turn-key maintenance support and services through its FlytCARE service. “Through this partnership with Thales, we are excited to equip our new A350-900 medium haul aircraft with the latest IFEC innovation systems to reinforce SIA’s product leadership and ensure a differentiated experience for SIA customers,” said Senior Vice President Customer Experience Mr Yeoh Phee Teik. Read the full story on Aircraft IT Website AIRCRAFT IT Operations • MARCH-APRIL 2019 • 19

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Conduce chosen by Royal Brunei Airlines (RB) to replace paper technical log books with eTechLog8 Conduce were proud to announce in early January 2019 that Royal Brunei Airlines (RB) have selected eTechLog8 to replace the airline paper technical log books for both their Boeing and Airbus fleets. Conduce eTechLog8 eliminates the line maintenance paper processes with regards to the aircraft technical log and deferred defect/cabin logs. It is a Universal Windows Platform (UWP) application, mostly used offline. The solution only requires an internet connection to transmit data when appropriate. Conduce CEO Steve Russell, stated

“We are honored and excited to have been selected by the Brunei Darussalam national flag carrier.” Conduce are committed to an office in the Far East, as there is a local airline market for paperless operations. eTechLog8 with RB will be integrated with the in-house MIS system AMOS, utilising the AIM SPEC 2000 compliant ‘TRANSFER_ATA_ELB’ interface. Rob Woods (Head of Engineering, Royal Brunei Airlines) commented “The Conduce eTechLog8 solution has been selected as a result of a formal RFP process. eTechLog8 is both compliant and flexible, which facilitates the

operational needs of our Airbus and Boeing fleet. The extensive EASA NAA approvals for eTechLog8 is a strong positive along with Conduce’s demonstrated experience of implementing ELB solutions”. With offices in the UK and Australia, Conduce provide robust mobile solutions

for the world wide airline industry. eTechLog8 is the leading ELB solution to replace paper technical log books. eTechLog8 is certified by many NAA’s, often managing multiple AOC’s. Full integration with the majority of MIS/MRO back office airline systems is standard. Royal Brunei currently operates a fleet of fourteen aircraft comprising of five Boeing 787-8 Dreamliner aircraft together with seven Airbus A320NEO aircraft and two Airbus A320 CEO Aircraft, one of the youngest fleets in the world with an average fleet age of two years. Read the full story on Aircraft IT Website

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MAKING PAPER A THING OF THE PAST CORENA Insight Mobile provides airlines and OEMs with strong benefits that include: Real-time status: On- and off-line forms to simplify processes like maintain and complete training checklists, pre-flight checklists, publication change requests, issue log event capture, and more. More Accurate and Timely Technical Publications: Makes it easy to submit requests for corrections, enhancements, or updates to create better processes, more quickly. More Efficient Operations: Through real-time capture of issues, suggested improvements / corrections, etc. from workers in the field via mobile forms. l

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The future of air mobility relies on Thales

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In early January 2019, the world of personal mobility took a giant leap forward as Bell revealed the full-scale configuration of its vertical-take-off-andlanding (VTOL) air taxi vehicle at CES 2019. As part of the Bell Nexus team Thales is helping redefine the flying experience. Now, an experience where the passenger defines the flying journey and the aircraft has the power to potentially meet you at your front door is one step closer to reality. Aircraft are quickly becoming smart, fully connected machines with new services that create new passenger experiences, optimize operations and improve safety. For Bell Nexus that meant designing the vehicle leveraging Thales flight control architecture, hardware and software capabilities, which was part of the teaming agreement announced between Thales and Bell in the fall of 2018 for VTOL and on-demand mobility (ODM) solutions. “The skies above crowded city streets are quickly becoming the next frontier for on-demand mobility,” said Michel Grenier, Vice President and general manager for the Thales avionics business in Canada. “As part of the Bell Nexus team, Thales will play a leading role in shaping urban air mobility services for the next generation of on-demand transportation.” Thales’ advanced flight control capabilities help to fly some of the world’s most iconic aircraft, including commercial airlines, business jets, and military aircraft. Thales will provide the Flight Control Computer, hardware and software and bring its best-in-class expertise in avionics and flight control architecture and technologies to support the critical safety and autonomy requirements for this air taxi vehicle. Bell and Thales’ collaboration will ensure an advanced, fully integrated fly-by-wire system, providing a safe, reliable, and affordable on-demand mobility solution. Thales’ world-class aviation expertise will help Bell Nexus deliver a superior passenger experience, uncompromising performance and critical safety standards to its future urban air mobility vehicle. With Bell, and the other Nexus partners, Thales is helping make the future of autonomous urban air transportation possible.

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Rolls-Royce selects ‘gamechanging’ SITAONAIR e-Aircraft® DataHub for airlines

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Unlock Savings with GoDirect Flight Efficiency

GoDirect™ Flight Efficiency combines our flight data analytics platform with our growing suite of trajectory optimization tools to help airlines unlock fuel savings and work using real-time data driven decision making. The offering brings together all flight variables in one place for a comprehensive look at fleet and environment data so airlines can lock in flight schedules, increase efficiencies and reduce costs.

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It was announced in mid-January 2019 that Rolls-Royce is the launch customer for SITAONAIR’s game-changing e-Aircraft® DataHub — a new, state-of-the-art neutral aircraft data management service designed to bring significant, distinct benefits to airlines and original equipment manufacturers (OEMs). Harnessing aviation data is the key to unlocking the untapped potential of modern aircraft. It is crucial to everything from minimizing maintenance costs and maximizing aircraft availability, to empowering manufacturers and MRO teams to be at their most effective. However, several hurdles have hampered progress — including airlines’ reluctance to permit OEMs access to sensitive data, and the complexity of achieving timely and tailored secure data transfer and distribution. SITAONAIR’s e-Aircraft® DataHub overcomes these hurdles. As a secure, cloud-based aircraft data-brokering service, it enables airlines to share selected aircraft data from diverse fleets, aircraft models and formats with a chosen OEM, at no cost. The agreement supports the Rolls-Royce IntelligentEngine vision — based on a belief that the worlds of product and service have become so closely connected that they are now inseparable. This trend was first identified when Rolls-Royce introduced the market-defining TotalCare® service in the 1990s. Since then, advancements in digital capability have accelerated this change and further blurred the boundary between the two. This coming together of product and service, supercharged by digital technology, offers Rolls-Royce a wealth of opportunities to improve the way it provides power to its customers. SITAONAIR e-Aircraft® DataHub works by first collecting an airline’s authorized raw data, then expertly classifying, decoding, storing and dispatching the appropriate data sets to that airline’s specified OEM. This is made possible with SITAONAIR’s expertise and established reputation for managing aircraft data on behalf of airlines, making it perfectly positioned to act as a trusted and neutral data intermediary between airlines and OEMs. Read the full story on Aircraft IT Website

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Vistair Airline Document Management application certified for Inmarsat’s SB-S Broadband platform It was announced in late January 2019 that Inmarsat has certified Vistair’s EFB application, DocuNet™, for use on its SwiftBroadband-Safety (SB-S) digital aircraft operations platform. DocuNet offers airlines a ‘live’ set of manuals that improve compliance, proficiency and safety. Airlines flying with Inmarsat SB-S can now utilise DocuNet, combined with Vistair’s CrewNet application, to increase the delivery speed of highreliance and mission-critical information to flight and cabin crews while in the air. By creating real-time manuals, which receive urgent updates as they happen,

crews will experience minimum lag time between new information being published and their ability to use it. DocuNet is the first documentation management application to be certified through Inmarsat’s Aviation Certified Application Provider (CAP) Programme, which provides a range of value-added operational and safety applications. Other CAP real-time applications available on the SB-S platform include flight profile optimisation, weather information, digital navigation charts and aircraft diagnostics and performance monitoring. All delivered in real-time,

thanks to Inmarsat’s SB-S. In addition to diversifying the range of third-party applications available through SB-S, the certifying of DocuNet builds upon the existing partnership between Inmarsat and Vistair. Ian Herbert, CEO, Vistair, said: “Inmarsat’s reputation in the global satellite communication sector is second-to-none, and the CAP Programme not only reinforces their credentials in the aviation space but reaffirms their commitment to making commercial flight safer, more efficient and operationally effective. Supporting

the SB-S platform provides Vistair with another means of supporting flight operation improvements and a channel through which innovation is certain to happen.” John Broughton, Vice President, Safety and Operational Services at Inmarsat Aviation, said: “Vistair is a leader in the EFB world, already serving a customer base of more than 30 airlines globally with DocuNet alone. We have been working closely with them since the launch of our Aviation CAP Programme last year. Read the full story on Aircraft IT Website

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Secure Cockpit


• Access to data for pilot and flight operations • Bridging cockpit, cabin and maintenance systems • Enabling tablet connectivity and applications hosting


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Honeywell and Pipistrel collaborate on aircraft technologies for urban air mobility

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Good News for airlines and Planet Earth

OptiClimb is a service that allows airlines to optimize their climb profile, save fuel and thereby reduce CO2 emissions without any additional equipment. 5 to 10% reduction of climb fuel For a 20 aircraft single-aisle fleet, this amounts to more than 4,5t each day. At the end of the year, the savings are over 1M€.

Using Big Data OptiClimb uses data specific to each aircraft to generate precise individual flight instructions.

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Honeywell and Pipistrel announced in late January 2019 that they have signed a memorandum of understanding that will bring both companies together to explore and develop solutions for the urban air mobility market. The companies will integrate Honeywell avionics, navigation, flight control systems, connectivity and other beneficial products and services onto a future Pipistrel Vertical Takeoff and Landing (VTOL) air vehicle to support fully autonomous operations in the future. Urban air mobility is an aviation industry term for on-demand and automated passenger or cargocarrying air transportation services, typically flown without a pilot. Urban air mobility services will bring innovative new ways for people to travel around cities and rural areas, while reducing congestion. Said Ivo Boscarol, founder and president of Pipistrel. “Honeywell’s expertise in integrated avionics and flight control systems, systems integration, certification, and manufacturing, combined with our capabilities in designing and developing advanced light aircraft, makes us the perfect pairing to advance the urban air mobility market. Pipistrel was chosen to be one of Uber’s vehicle development partners for its urban mobility solution, and our VTOL air vehicle features

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next-generation propulsion technology for achieving embedded lift. ” “The urban air mobility market is an exciting space requiring innovation, but one that Honeywell is well positioned to support and grow,” said Carl Esposito, president, Electronic Solutions at Honeywell Aerospace. “Companies looking to make breakthroughs in urban air mobility face a wide range of technical, safety, certification and business challenges that come with developing a new mode of travel in an already dense air traffic environment. An understanding of the aerospace complexities and a legacy of innovative technologies can make all the difference in addressing this emerging market. Pipistrel is a well-known leader in the light aircraft space, and this is an excellent opportunity to support its vision of a future VTOL aircraft with our industry-leading avionics, flight control systems and other potential products and services.” Honeywell and Pipistrel will be using Honeywell’s vast experience in avionics and flight controls along with Pipistrel’s knowledge of aircraft design to support the initial phases of a demonstration program in early 2019. A schedule announcing flight demonstrations for the vehicle prototypes will be released later in the year. Read the full story on Aircraft IT Website


SafetyNet continues to support Aer Lingus’ safety management Aer Lingus announced at the end of January 2019 that it will continue its long-standing relationship with Vistair’s safety management solution, SafetyNet; a reporting system and investigation solution that drives real change in the management of safety-related occurrences. This forms part of Aer Lingus’ ‘Continuous Improvement Approach’ to safety management. Vistair has worked with Aer Lingus since 2008, when SafetyNet was initially implemented to consolidate their safety reporting and assist in managing regulatory compliance. The recent agreement with Vistair strengthens the existing relationship and ensures Aer Lingus continues to

have access to a simplified and intuitive safety reporting and investigation solution. An enterprise-wide supported solution means the Aer Lingus team is able to identify, collect, collate and analyse safety reports to support a higher level of quality and safety assurance throughout the organisation.

Increased Reporting

Designed with confidentiality, transparency and feedback as its core, SafetyNet’s user-friendly and intuitive interface empowers proactive voluntary reporting and has proven itself to be an essential support for Just Culture mobilization. Its online/ offline and synchronization capability provides the flexibility the Aer Lingus

team need to ensure that safety report capture is both straightforward and time flexible. Conor Nolan, Director of Safety at Aer Lingus commented: “The decision to implement SafetyNet over 10 years ago reaped immediate benefits and continues to support our safety management approach. Now more than ever, we as an airline are subject to improvement and regulatory change, so it is imperative that our Safety Management Software supports our evolving requirements.” He added “Not only has SafetyNet contributed to a better reporting culture year on year, it has also played a fundamental role in the identification of latent issues and

demonstrating our continuous improvement of safety”.

Safety Oversight

With a number of safety programs and auditing processes embedded in their operations, Aer Lingus needed their safety management measures to be monitored in one centralised system with full visibility of reports and incidents. Through confidential and transparent workflow efficiencies, SafetyNet has enabled better safety oversight in Aer Lingus’s operations. Ian Herbert, CEO at Vistair commented, “Aer Lingus is an important Vistair customer and we are wholly-committed to supporting their business operations going forward.”

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ELECTRONIC FLIGHT BAG SOLUTION Scandinavian Avionics is a Part 21 supplier of Electronic Flight Bags supporting iOS and Windows Tablets. Specialized in tailored future proof EFB systems covering integrated power supply, aircraft connectivity, Windows/Linux server capability, Cockpit WAP and surveillance cameras.

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Conduce signs agreement for eTechLog8 with Airbus Conduce was pleased to announce at the start of January 2019 that it has entered into a distribution and reseller agreement for the supply of ELB (electronic log book) software solutions with Airbus. The agreement will see Conduce providing Airbus with the capability to provide the eTechLog8 ELB solution, already in operational service under several regulatory authorities, to both current and new airline customers. Steve Russell, CEO Conduce Group, stated that “Adding Airbus as a

Conduce customer for the eTechLog8 suite of applications gives us an additional route to market, providing airlines with the option to select their preferred supplier dependent upon their specific requirements.” Read the full story on Aircraft IT Website

Web Manuals and Safety Line connect their software solutions and forge new solution partnership Web Manuals is a Swedish company that sets the standard for digitizing manuals for the aviation industry by offering a streamlined solution enabling end-to-end control, compliance, agility, and cost-efficiency. The partnership, announced in mid-February 2019, with SafetyCube risk management software from Safety Line enables SafetyCube users to benefit from compliance update services provided by Web Manuals aviation experts.

Smart4Aviation launched Phase One of the new Flight Planning System with Qantas On the surface, it seemed to be just another long haul flight, but for Qantas and Smart4Aviation it was anything but routine. This ‘routine’ flight at the end of January 2019 was the first live flight test of what is anticipated to be the most sophisticated and efficient flight planning system available in the industry. “This is the start of something really big”, stated Qantas Program Manager, Geoff Bell, as he outlined how the event is a landmark achievement for Qantas, marking the final stages of a multi-year, multivendor project. “Qantas and Smart4Aviation have partnered on a ground breaking, state-of-the-art flight planning system designed to provide strategic operational and commercial advantages that only a best of breed planning system can deliver”, explained Smart4aviation CEO Michael Lewis. The planning efficiencies and resulting savings generated by this new system are particularly relevant against the backdrop of the current aviation environment of rising fuel and operating costs. Underpinning the system is arguably the most advanced optimizer fielded in the aviation industry today. Using an advanced probabilistic roadmap algorithm, the optimizer was developed as a Qantas and Australian Centre for Field Robotics (ACFR) joint project.

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Deployment of the system throughout the Qantas operation will be done on a fleet by fleet basis, focusing initially on wide-body aircraft. This first phase concentrates on achieving initial projected cost savings while subsequent phases will increase automation and target further operational efficiencies and savings. Qantas expect the new flight planning system to deliver on all cost savings targets, meeting all objectives. “To be a technology and innovation leader in flight planning is not something that is easily done”, explained Smart4Aviation CEO Lewis. “However, this is exactly the goal we have undertaken with our Qantas partners.” Dispatchers will simply be providing guidance to the system, and reacting to exception based alerts. This approach allows operations staff to focus on higher value tasks and for targeting increased efficiency and the ability to focus on planning the safest, legal and most cost effective way to transport the optimum amount of payload between two points. Read the full story on Aircraft IT Website


Breakthrough for free in-flight connectivity Demand is growing in the aviation industry for partially or fully financed IFEC (In-Flight Entertainment and Connectivity) solutions. Lufthansa Systems announced at the end of January 2019 that it is cooperating with technology partners to offer a flexible new refinancing approach for making on-board entertainment and Internet attractive to airlines of all sizes with different business models. Lufthansa Systems’ first partner for partially and fully financed IFEC solutions is Mahata Aero Teknologi. Their e-commerce solution is based on commercial offers and advertising partners, which generate revenues in order to refinance the Internet services. This makes it possible to allocate costs in the long-term if necessary, so that airlines can offer their passengers free Internet access. This new approach has already proven itself in practice. In mid-January, the Indonesian airline Citilink

celebrated the official launch flight of the first aircraft with the new, free connectivity service — just six months after the contract was signed in the summer of 2018. Mahata Aero Teknologi is working alongside Lufthansa Systems in addition to Inmarsat and Lufthansa Technik. While Inmarsat, the leading satellite provider, is supplying the broadband Internet connection with its global GX Aviation network, Lufthansa Technik is providing the hardware and

performing the installation design and certification. “Lufthansa Systems brought us together with its partners Inmarsat and Lufthansa Technik so that we can cooperate with the world’s leading connectivity experts,” said Iwan Setiawan, Managing Director of Mahata Aero Teknologi. “The first two customers using our solution have shown that we can provide models to suit low-cost carriers as well as airlines with large fleets.” This successful cooperation and smooth implementation impressed Citilink’s parent company, Garuda Indonesia enough to order the same setup for its fleet. The contract for this was signed in December 2018. “We are very proud of these two projects and the successful cooperation with our partners.” said Olivier Krüger, Chief Executive Officer at Lufthansa Systems. Read the full story on Aircraft IT Website INTERACTIVE Click here for full product details

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CORENA Fleet now supporting in production Flatirons Solutions® was proud to announce, in mid-February 2019, that the CORENA Fleet solution is now being used in production for Airbus A220 (also known as Bombardier C Series) aircraft operating in revenue-producing flight operations. Airline customers use CORENA Fleet for the revision and viewing of maintenance information for diverse aircraft, engines, and components — including the Pratt & Whitney PW1500G engine used for the A220. The solution is used by tens of thousands of aircraft maintenance technicians, work planners, and authors to provide the technical information needed to keep thousands of Boeing, Airbus, Embraer, and Bombardier passenger aircraft flying. Unlike competing technical information

management solutions, CORENA Fleet is an Original Equipment Manufacturer (OEM)independent software solution used by airlines to take control of their technical information. CORENA Fleet allows airlines to make Customer Originated Changes (COCs) to OEM maintenance content to reflect their proprietary best practices. The solution also reconciles airline changes against follow-on content revisions provided by the OEM that occur over the long service life of the aircraft. “We are proud to support our customers in their adoption of the A220,” noted CORENA Fleet solution principal and former Chief Pilot John Badger. “By supporting the latest aircraft alongside mature fleets, we help customers to optimize their maintenance operations in ways that drive improved efficiency and lower costs.”

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“The system is one of the biggest advances in Line Maintenance, Engineering and Operations that I have ever encountered.” Andy Pyett, Line Maintenance Control British Airways CityFlyer

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Sky Airline innovates fuel efficiency as the first Latin American airline and the first A320 family operator to implement Opti Climb Sky Airline, the second largest airline in Chile, announced, in mid-February 2019, an agreement for innovative service provider Safety Line to deliver its fuel saving solution OptiClimb. Further to a threemonth test campaign of over 3000 flights and satisfactory results, all Sky Airline pilots are now systematically implementing OptiClimb recommended speeds. The Big Data based solution combines historical flight data and accurate weather inputs to allow the carrier to save 5 to 6% of fuel during the climb phase, thereby reducing its yearly carbon footprint by 3400 metric tons.

fuel for medium haul operations. OptiClimb delivers optimized climb speeds to the flight crew ahead of each flight in order to reduce fuel costs and limit carbon emissions. The optimization process leverages historical flight data and combines machine learning performance models for each tail number together with accurate 4D weather gradients throughout the climb. OptiClimb is the only fuel saving solution specifically addressing the climb phase and is currently testing with 28 airlines worldwide.

Reducing fuel consumption and CO2 emissions with optimized climb speeds

Following in the footsteps of Transavia France, Transavia Netherlands and Air Austral, respectively in Europe and in the Indian Ocean, the Chilean

The climb phase can represent up to 30% of total

Sky Airline: a pioneer in fuel efficiency

low-cost carrier becomes the first Latin-American airline to sign up to OptiClimb, as well as the first Airbus operator worldwide. Safety Line’s founder and CEO, Pierre Jouniaux, stated: “We are proud to have Sky Airline as our first customer in the region. Their enthusiasm to test the solution with all pilots allowed them to quickly achieve some measurable results”. Sky Airline A320 Captain and Fuel Efficiency Manager Nicolas Chadwick stated: “The Safety Line support throughout the test campaign has been great, from integration with our EFB solution to addressing questions raised by the crew during normal operations. The savings achieved with OptiClimb will allow us to be more competitive in this aggressive market while preserving the environment”. INTERACTIVE Click here for full product details

The new standard in digitizing manuals Web Manuals is an easy-to-use document editing application for fast authoring of company manuals with automated revision control, compliance monitoring, distribution and full audit trail. The Web Manuals application empowers managers, auditors and authorities in the online review and approval process.



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Safety Line made it to Hello Tomorrow Global Challenge finals

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Hello Tomorrow is a global start-up competition which unlocks the potential of deep technologies to solve the world’s toughest challenges, by highlighting, empowering and connecting the most promising deeptech entrepreneurs across the globe with the right enablers From 4,500 applications, it was announced in mid-February 2019, that Safety Line has been named one of the 6 Aeronautics track Finalists competing to win the Challenge. The start-ups will pitch on the stage in front of a jury of experts, industry, investors and journalists on 14th - 15th March 2019.

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HBG Helicopters Group implements safety & compliance software Safety Cube French-Swiss helicopter operator HBG announced in mid-February 2019 that it has implemented SafetyCube, the risk management software that integrates every aspect of operational safety and compliance to its fleet of 56 helicopters. The software solution which involves all company stakeholders through a user-friendly and customized interface will thus be used on a daily basis.

SafetyCube to answer operational safety and compliance issues

Convinced by the numerous advantages of this solution such as risk mapping in the form of a dynamic BowTie, compliance with Enhanced IOSA, incident reporting and audit apps, HBG joins the growing list of French, African, Saudi and Asian SafetyCube users.


HBG becomes the first helicopter operator to adopt SafetyCube in Europe

Following in the footsteps of several French and international airlines, airports, MRO’s and ATM’s, HBG, which offers its expertise for passenger flights, maintenance, flight trainings and rescue services, becomes the first European helicopter operator to sign up to SafetyCube.

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AIRLINE & AEROSPACE MRO & FLIGHT OPERATIONS IT CONFERENCE 26th & 27th March 2019 – Hotel NH Noordwijk Conference Centre, Amsterdam, Netherlands

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“Excellent! Very useful information and case studies to help with our big transformations. Included issues very relevant to our job” Engineering Specialist, Emirates Vendors exhibiting their software include:

The World’s Leading Aviation IT Conference for MRO/M&E and Flight Operations Solutions returns to Amsterdam in 2019 bigger and better! For further information contact Stephen Keeble – +44 1403 230 888


Going paperless at Cebu Pacific

Francesc Torres, Director — Operational Support at Cebu Pacific shares their recent EFB project

AIRCRAFT IT Operations • MARCH-APRIL 2019 • 32



t’s the business of an airline to take people on a journey but, in this article, I want to share with readers a different type of journey and one which all airlines have to take. It is the journey to a paperless cockpit and to an Electronic Flight Bag (EFB) solution, a journey with which Cebu Pacific has some very recent experience. We’ll break the journey down into an introduction to Cebu Pacific; our EFB journey; where we stand today and looking to the future; plus a summary. So to set the scene, I’ll tell you something about the subject of this case study, Cebu Pacific.


From its first domestic flight, from Manila to Cebu in 1996, Cebu Pacific passenger numbers and revenue

grew steadily until 2005 and, since then, followed a very healthy trajectory to 19.7 million passengers and US$1.35bn revenue in 2017 (figure 1). The key factor in this success was the shift of Cebu Pacific to the low cost carrier (LCC) business model, which has made air travel accessible to many more people than ever before, enabling greater mobility around the region and helping develop a number of regional centers by putting them into more business maps than before. From its first flights between Manila and Cebu, Cebu Pacific now serves practically all of the major centers in the Philippines, as well as to the rest of South East Asia, China, Japan and Australia. And as the route network grew (figure 2 overleaf), the Cebu Pacific fleet kept pace.

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AIRCRAFT IT Operations • MARCH-APRIL 2019 • 33

As of end-2018, the Cebu Pacific fleet had grown to 71 aircraft, mainly Airbus and ATRs. We are about to embark on a next wave of re-fleeting with the A321NEOs we ordered starting to come into service. By 2022, the Cebu Pacific fleet will grow to 83 aircraft. Amidst headwinds such as increasing competition, rising customer expectations, fuel price and foreign exchange volatility; we’ve managed to expand and improve efficiency. We’re also very proud to be one of the most profitable airlines worldwide by net margin as ranked by the Airline Weekly Global Earnings Scoreboard.


It was against that background of success that Cebu Pacific decided in 2016 to embark on a program to make our cockpits wholly electronic and paper free.


Starting point

At the start of 2016, Cebu Pacific’s EFB was based on a laptop running ‘Performance’ — FlySmart for Windows and offering very little in the way of automation. Crews picked up the laptop at Dispatch before boarding the aircraft and there remained a full paper suite of documents and manuals on board. In short, it wasn’t really an electronic flight bag as the term is understood today: it allowed very few documentation revisions and scarcely any performance updates. It was also labor intensive with its paper based updates, archiving and all the paraphernalia to support a compliant paper based system. It was clearly time for a modernization program to make the EFB into an actual, modern electronic flight bag.

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“Although there was no doubt that a modernization program was needed, there were some business conditions that had to be met to ensure that the program itself did not impede operations and that it would be able to serve the business into the future.” AIRCRAFT IT Operations • MARCH-APRIL 2019 • 34

Although there was no doubt that a modernization program was needed, there were some business conditions that had to be met to ensure that the program itself did not impede operations and that it would be able to serve the business into the future. These conditions were that the program should be implemented over a short time scale to minimize disruption; that it should be able to deliver a fast return on investment (ROI); be easily scalable to ensure that it would still work in the future; and that the system could be maintained with minimum manpower — a key requirement. It was also determined that the iPad should become the main device through which crew could access the airline’s services such as operational Apps (performance, charts, flight plan, etc.) and non-operational Apps (learning management system — LMS — rostering system, logbook, etc.). Our first step was to start seeking value added partners, not just product vendors, who could deliver reliable technological products and support, and who would be willing to work as partners with Cebu Pacific.


The plan


In the first quarter of 2016, we deployed iPads for every member of flight crew running FlySmart for iPad. At the same time, we implemented mobile device management to keep track of the devices and to ensure that they were always up to date or that, if one device hadn’t had any updates accepted, we knew about it and were able to address the matter with the device holder. In the second quarter of 2016, the Charts App was deployed to the new devices along with the Documentation App and email App. Then, in the third quarter, Ops approval was secured for the new Performance App. Hard copies of take-off and landing charts were removed from the cockpits and, at the end of 2016, the new Fuel App was introduced with the crew self-monitoring their performance. All charts on hard copy were removed in the first quarter 2017, along with general paper documentation. In the second quarter, the Fuel Slip was removed in favor of an automated App. The third quarter of 2017 saw the introduction of automated Gate Allocation Notices for the crew and towards the end of 2017, we were ready for the initial test of the Electronic Flight Folder (EFF). This was followed by iPad improvements in the first quarter of 2018 and Ops approval leading to full EFF paper removal in the second quarter 2018.

The plan

A culture change

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As with any program, we first devised a plan as our guide and as a benchmark against which to judge progress (figure 3).

It soon became clear that, if we were to leverage the greatest value from the new system, there would need to be a culture change within the business. For a start INTERACTIVE Click here for full product details

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AIRCRAFT IT Operations • MARCH-APRIL 2019 • 35





WHERE WE STAND The current situation

We have made it our policy at Cebu Pacific to partner with best-in-class providers for various solutions, services and tools that we need. Our mobile device management, email and documentation are all managed by Air Watch, charts are supplied by NAVBLUE and the electronic flight plan is in the very capable hands of AVIO. Fuel management, a very important element in any airline, is handled by Open Airlines to save fuel, reduce emissions and contribute to our drive towards sustainability. The elimination of as much paper as possible from our processes was important to us to minimize the risk of errors. The flight plan and briefing information (flight folder) were the last paper-based processes in our operations, and we were determined to replace them with an electronic solution. For the electronic flight folder (EFF) Cebu Pacific partnered with AVIO for speed and agility. In light of that, the server set-up for the new solution plus the integration with other systems (flight plan, Operations system, loadsheets, active directory) was completed in just eight weeks followed by a twelve-week testing period with a group of pilots to ensure involvement of the end-user community. Moreover, paper weighs a lot, which burns fuel simply to move around.

there would have to be more direct decision making in the business with regard to product selection, implementation and the like. Therefore, we implemented a very short approval matrix for these projects, with a predefined set of requirements needed for the approval (business Case, maximum ROI, etc.), as well as empowering mid-management to make decisions, and not running all approval through ‘VP’ or C level executives. We also decided that, whenever possible, Cebu Pacific should use commercial off-the-shelf solutions and should aim to get them into service in a short time in order to get the immediate benefits as soon

as possible. After that, we’ll continue to develop all the additional benefits that a solution could offer. Also, we’ll always aspire to implementing standard and world-wide best practices. In the event that we undertake any internal developments, we’ll try to keep the process Agile and work with Sprints to ensure that progress is continual and, in the same vein, we’ll always break down developments into small quick solutions. Finally, in all cases, to ensure that ideas match reality in practice, we’ll aim to facilitate higher levels of involvement from the users, the people for whom any solution is designed, Flight deck Crews. AIRCRAFT IT Operations • MARCH-APRIL 2019 • 36

What comes next?

Having now established the new solution and EFF, our thoughts have turned to what should come next in order to make best use of the new solution and the additional opportunities it offers. Three projects in particular were underway at the time of this writing. First, a tool with pre-reporting capabilities to allow the flight deck to communicate with Dispatch and with other crew members in the cabin; pre-flight capability to receive live updates on aircraft services; as well as post-flight capability. We are even thinking of including a Chatbot. The second, a ticketing tool for crew reports to ease reporting tasks and increase feedback to the crew; and the third relates to weather



Francesc is the Director Operations Support in Cebu Pacific Air leading the digital transformation, the introduction of big data and AI in the operations arena, improving operational efficiencies, and merging market technologies and trends with the Airline’s Operations. His current duties also include Fuel Optimization, Dispatch and oversight on Technical Operations Support. He holds an engineering degree in Aeronautics and a Bachelor’s Degree in business management, complemented with several continuous professional courses in INSEAD and Stanford.


and turbulence and aims to provide better quality weather data to the flight crew and to Dispatch. With all of these changes, Cebu Pacific is well aware of the need to introduce changes at a pace that will allow staff to fully absorb the new ways of doing things in Flight Operations and to adapt to cultural changes when working with new processes.


At the time of this writing, the iPad EFB is the main point of access for the flight deck crew to the airline’s systems and processes through Operational and non-Operational Apps. The only paper left in Operations is the ACARS loadsheet which was

scheduled to be removed and transferred to AvioBook. Our ground staff is steadily veering away from the old culture of managing paper to one of monitoring and analyzing. The team is slowly improving processes and improving these based on experience, which we are confident will lead to more analytics and deploying the so-called Big Data. That has been our journey at Cebu Pacific from paper-based tools and processes, with all of the labor, weight and risk of error, to fully paperless electronic processes that not only improve what we already do but also offer new opportunities to improve the business.

“…Cebu Pacific is well aware of the need to introduce changes at a pace that will allow staff to fully absorb the new ways of doing things in Flight Operations and to adapt to cultural changes when working with new processes.” AIRCRAFT IT Operations • MARCH-APRIL 2019 • 37

Cebu Air, Inc., operating as Cebu Pacific and informally known as Cebu Pac, is a Philippine low-cost airline based on the grounds of Ninoy Aquino International Airport, Pasay City, Metro Manila, in the Philippines. It is Asia’s oldest budget or low-cost carrier airline, founded in 1988. CEBU operates a 71 aircraft Airbus and ATR fleet with A320, 321 and 330 models plus 16 ATR 72-600 on order for its regional branch, Cebgo.


AVIO, a Thales Group company, supports airlines as a partner in their digital strategy. AVIO offers a comprehensive and highly integrated suite of ground and flight applications, systems and solutions that connect all stakeholders and key assets in a safe and secure manner. This, combined with expertise in data and cyber security, gives airlines an edge through greater efficiency and ultimately sustainable, profitable growth.



Building an EFB program on experience at airBaltic

Andrejs Cupecs, EFB Specialist, airBaltic shares the never ending story of an evolving process AIRCRAFT IT Operations • MARCH-APRIL 2019 • 38



n this article I want to share with readers some pertinent facts and milestones from the EFB Project at airBaltic. Internally, we have come to call it the never ending story and I’m sure that most readers will understand why the EFB story is never ending. Let’s start, though, with some background information about airBaltic.


Based in Riga, Latvia and a comparatively young company at just 23 years old with 1,500 employees, the mainstay of the airBaltic fleet is the Airbus A220-300. There were fourteen in service at the time of writing with a plan to grow that to 80 aircraft in the next seven years. Also in the fleet are Dash 8 Q400 aircraft and Boeing 737 Classics. We’re proud of awards that airBaltic has received, particularly ‘Most Punctual Airline in the World’ in 2014, 2015, 2017 and, we hope, 2018. Figure 1 represents airBaltic’s route network and shows the extent of flights to 70 destinations, excluding ACMI or charter flights.

been running, there have been constant changes in the industry; shifts in opinions; good and bad times for airlines; moves towards smarter processes and more. As well as experience, the program has also taught us patience.


Underpinning the timeline for the EFB program was a further timeline charting the company’s progress because, of course, the company and any program are inextricably tied together. In particular, around 2012 airBaltic was on the brink of collapse. A new management team took the decision to radically restructure the company: reduce headcount, shrink operations, optimize fleet numbers and type variations, and optimize costs — looking for any savings possible. At the time, airBaltic was running paper only Operations with three documentation revision coordinators and two data keepers plus paper to be paid for, processed and stored. As the basis for a business process, paper was costly, time consuming and hard to administer and so we started to consider ways to optimize those costs. That was when the EFB program was started.

2013: regrouping and looking to the future


While most flights are from Riga, capital of Latvia, airBaltic also flies from Tallinn and Vilnius, respectively capitals of Estonia and Lithuania, and carries around 4 million passengers each year. The airline’s EFB adventure started several years ago and, while the program has

By 2013, airBaltics operations had shrunk considerably from nearly 50,000 flights a year to just 45,000 but, notwithstanding the changes and rationalization, the management made a strategic decision to order Bombardier CS300 aircraft which is now the Airbus A220-300. Also in 2013, during a first visit by airBaltic to an Aircraft Commerce conference, we learned about the possibilities for EFB and, by the end of year, had built a business case for an EFB to be approved by management. The case included having 100 iPads to be shared among the pilots so that, for each duty time, a pilot collected a specific iPad, syncing the applications for the duty and then, at the end of the duty, synced all reported data to the Operations servers and returned the iPad. We also issued a request for proposal (RFP) for an EFB solution across multiple all-in-one solution providers to establish a best price. At the same time, the iPad second generation was selected as the device to carry a solution based on cost from the RFP results. But we still did not, at that time, have an EFB. The expectation was that we would be able to remove all paper from the process; remove those administration positions involved with data keeping and documentation administration from the payroll and, as a result, optimize costs. With the benefit of hindsight, we were, perhaps, optimistic.

“…paper was costly, time consuming and hard to administer and so we started to consider ways to optimize those costs. That was when the EFB program was started.” AIRCRAFT IT Operations • MARCH-APRIL 2019 • 39


troubleshooting problems. That’s where we failed for the first time. And the second thing was that we had not been that careful during the initial RFP because we were benchmarking all the offers based on a checklist which gave us some impression about the product but not the real feel and touch of what it was like to use. It seemed that many functionalities promised by suppliers were only on paper. Of course, in the IT world, it’s possible to develop anything but it’s a matter of time… and money. As a result, there were only two functionalities delivered to airBaltic initially, large documentation and electronic reporting, with a list of functionalities still to be activated within the project during the first year and a half. Also, there were just one core application and two supplementary applications. We adopted a RAM mount using double suction cups to support crew during critical phases of flight. And we only allocated one person to this process, also responsible for support and for configuring all the iPads.

2014: further reductions, underestimates and iPad configuration In 2014, reality bit home. The business had to be further reduced in size but was, at least, coming close to stabilization. That said, when the EFB project was launched we assumed that we had, in-house, all the resources to undertake the implementation without any additional human resources. We thought we could delegate EFB

functions to some employees as a workload that they could manage alongside their everyday jobs. However, it became apparent that this project needed much more commitment and, as a result, we had a slow deployment. For a start, all the devices had to be configured; somebody had to physically configure all of them. Furthermore, to support these devices, there needs to be somebody picking up the phones and

“…all the devices had to be configured; somebody had to physically configure all of them. Furthermore, to support these devices, there needs to be somebody picking up the phones and troubleshooting problems.” AIRCRAFT IT Operations • MARCH-APRIL 2019 • 40

2015: EFB wider values, electronic reports, large documentation and more tools

By 2015, we faced the first changes in the EFB program and started rethinking the route to success. Initially, we had been thinking of the program purely in terms of cost saving and the tangible results of simply removing paper and replacing it with an electronic solution for a positive impact. But, in reality, there appeared to be many intangible things which are there but cannot be put into the business case because they cannot be quantified. So we started to re-think the process. Unexpectedly, we got help from our documentation office which was, at the same time, selecting a document management system and they had chosen Web Manuals as the best solution for them. We then realized that Web Manuals also had an iOS application and so we decided to try it for our EFB purposes. It seems that the only additional functionality that our original EFB provider offered was ‘Reports’. But those reports were static and we disliked them because each time


we wanted to update a report definition, it was necessary to re-install the application. For readers involved in EFB projects, you’ll understand how difficult that is with iPads to deliver certain application versions in a timely manner. We decided on electronic reports as well and analyzed the market to understand the alternatives for our electronic reporting with the main focus on dynamic reports, i.e. where it isn’t necessary to reinstall the application for every update but just to update the report definition on the server and synchronize the device to get everything updated. Our market analysis identified that this was quite costly at a time when the company’s status was only just achieving stability; we had just completed the restructure and were still concerned with costs which meant we still wanted a cost-efficient solution. As a result, we decided to build our own application, to invest in development so that, when the development was complete, we wouldn’t need to pay license costs because the software belongs to us. This was quite successful. Also in 2015, we improved functionality on the EFB: we introduced a performance application to deliver up to 1 kg precise calculations to crews, but that was only possible if SCAP (Standard Computerized Airplane Performance) is run directly. The problem is that it’s almost impossible to run Fortran code on iOS: no official compiler exists. However, one company, Dynamic Source, is able to run Fortran directly on iOS so airBaltic signed an agreement with them and got the performance application. We then realized that EFB was something more than just a one or two application device and that we could put some extra tools on it. That’s where we found out that we could put the Cost Index application on for the Q400; an application that allows the crew to extract torque and fuel flow factor data more easily than with traditional methods of using tables from AFM (Aircraft Flight Manual), etc. We had increased the number of EFB applications so where to go next?

2016: growth resumed, EFB growing, iPad and iOS issues

This year brought about a paradigm shift in the project. In the first place, the company had started to grow again plus we had started to feel that, with the help of the EFB, not only could we save money from the elimination of printed paper but we could also get some improvement in pilot training and the availability of information at the right time for the right person. Furthermore in 2016, we faced the problem that iOS 9 had been released and, if you had iPad second generation, which we initially had, with iOS 9 it was a disaster, it ran so slowly that no-one was appreciating the EFB project. The crews were using it but no-one liked it because it was so slow. We needed an update and upgrade. We’ve realized that in 2013 we should have chosen the iPad fourth generation which was available but, on cost saving grounds again, we chose the less costly option as it seemed, at the time, and it quickly has become outdated In order not to make the same mistake again, in 2016 we chose the iPad Pro 9.7 which was supplemented by Zendure A5 power bank; and we issued these devices to all pilots. We ran a business case for all this process and had it approved financially.

2017: a ‘thank you’ year

This was a ‘thank you’ year because many good things happened to airBaltic for which we are grateful. The first A220-300 aircraft were delivered and turned out to be much more efficient. Management had taken a bold decision to get this aircraft ordered, while it existed only on paper and while the airline was going through its major restructuring program. But the aircraft performs really well, saving fuel and money. Also, while it’s hard to prove the link, passenger numbers increased at the same time that this aircraft came into service because everybody liked it so much. In 2017, we finally launched electronic charts on the EFB. We organized a trial for the pilots, and their feedback showed that, out of all the proposed AIRCRAFT IT Operations • MARCH-APRIL 2019 • 41

applications, they liked the Jeppesen JeppFD-Pro the most for content, for application interactions and other things. We were also thankful for the arrival of the cheaper iPad fifth generation which had, unfortunately not been available in 2016 when we purchased 300 devices for pilots but luckily, we now have an opportunity to also introduce Cabin Crew EFB in response to cabin crew requests. It was not a hard business case to make because we already had Web Manuals for large documentation, we had airBaltic’s own BT EFB reports for e-reporting; so we decided to buy the new devices, put the software onto them, dynamically define forms in our application and get the thing done to replace all the paper for the cabin crew with an electronic equivalent. We managed it successfully. We already had four operational applications, two supplementary applications plus pilots were allowed to install some other applications at their discretion (not for operational use, of course). With this set-up we were far away from an all-in-one solution that we had chosen initially; but the reality turned out a bit different than we had initially envisaged. All-in-one solutions were too costly for us at the time of cost-saving and restructuring. Now we had almost everything we needed but we still were not happy with how it all interacted. Each application had its unique interface and all these user interfaces passed our ‘human machine testing’. Basically, it passed AMC 20-25 testing that it works, it is safe to use, etc., so technically is OK as a standalone solution. But, if you put all these applications together, workflow for crew turns out not to be optimum. All devices have to be synchronized for each duty and the user has to log-in for two of those applications and, with one application, the user has to use a virtual private connection... In light of that, we found ourselves once again considering what to do next. Also, more importantly, we still didn’t have electronic Operational Flight Plan (eOFP), e-Weight & Balance


(eW&B) or eTechLog. That meant that we still might need three more applications and that would be a tricky setup. That is why we have now returned to considering an all-in-one solution again.

2018: a ‘thinking year’ and sharing EFB benefits in the business

This year, no changes were introduced to the EFB project apart from adding some additional reports at the request of Flight Operations and other departments, which started to value EFB possibilities. 2018 was a ‘thinking year’ when we ran an RFP for our eOFP application and benchmarked many companies, just in order to understand what kind of options are available to us currently.



airBaltic’s current devices are iPads in an EFB holder / viewable stowage from RAM MOUNT (figure 2) for A220-300 and Q400 aircraft while, for the Boeing 737s we have FlyPad trays attached to chart clips of the 737 cockpits. We also provide Zendure Power Bank back-up power but we use it only on the ground. On an application level, we have Web Manuals, BT EFB, Jeppesen FliteDeck Pro, DS Performance and Cost Index.



One thing that our back office and pilots both like in Web Manuals is cross-document links (figure 3) where the user just presses on the hyperlink on a page of one manual and is redirected straight to the specific page of another manual. Figure 4 is unique to airBaltic, it is our own BT EFB reports application. It features the dynamic form builder which means that we can dynamically define everything: how the label will look, how the content will look, what kind of fields are accepting only numbers and which fields

accept only letters, etc.; we can also define some conditions, meaning that, if the user is specifying one set of information in one field, the other field renders conditional information dependent on the first field inputs; so it’s kind of a look-up thing. If, as on the figure, the pilot enters flight BT 107 at the top, the system automatically prepopulates all relevant information for this flight on the screen. That’s a functionality alongside the dynamic forms which we are utilizing and with which we are planning to replace standard printed Briefing Sheet.

AIRCRAFT IT Operations • MARCH-APRIL 2019 • 42





Figure 5 is Jeppesen JeppFD-Pro the application that our crews most appreciate because of the subtle thinking around it, for the content in the charts and for the user interface. Plus working with Jeppesen is easy — they listen and respond to feedback. Another application is Dynamic Source (figure 6) Performance Calculations are performed by SCAP Fortran Compiler on iOS meaning that, once the user presses the ‘calculate’ button, it instantly calculates everything: of course, subject to SCAP computational speed. It runs the SCAP calculations

in the background which can be further supplemented by additional logic if there is no such logic within the SCAP. Dynamic Source can also build their own optimizers. Finally the Q400 Cost Index application (figure 7) that’s the main screen which allows the user to select some specific inputs like ‘flight level’, ‘wind’, ‘temperature’, ‘weight’, ‘distance’ from which, as an output, there are optimum speeds, torque and fuel flow factor. The other thing that readers might notice is ‘level change’ (bottom of the screen) which allows

the crew to understand the impact of flight level changes. It delivers information to pilots to help them make informed decisions.

AIRCRAFT IT Operations • MARCH-APRIL 2019 • 43


So, what does 2019 hold for us? Fuel prices are now rising; which means that next year’s budgeting process will be a challenge and we’ll need to cut costs again; our ambitious plans for EFB might be on hold again. However, we’re OK with that now. During our EFB project years we’ve learned what is really


the company needs.

• Don’t rush with decisions because the grass will always seem greener on the other side.

• Plan long term. • Be ready to cancel all your careful long-term plans and make short-term adjustments.

• Then reconsider your whole project and re-plan long-term again.

• Don’t blame yourself for that — it’s normal.

Our EFB project at airBaltic might be not as advanced as others and we are far from calling it an ultimate success. But during our never ending journey we have gained experience. Positive or negative, it is still experience, always invaluable and we’ve been happy to share it with you in this article.


important. Initially we were thinking that the main goal of EFB is to improve the back-office procedures with the removal of paper. Then, how to improve pilots’ lives by introducing pilot assigned EFBs and good hardware. Now we are finally smart enough to think about the whole process from the company perspective and ask ourselves — “what does the company really needs at this moment”? If the company needs us to cut costs and put everything on hold again, we’ll comply.


We’re not fully electronic yet at airBaltic. Aircraft performance, large documentation, reporting and charts are all electronic while Briefing, OFP (Operational Flight Plan), W&B Loadsheet and TechLog are still paper. But we’ve learned a lot. Here are some take aways from our never-ending story: • Talk to your software providers, one of the most important things. We initially went for an all-in-one solution, then jumped to ‘single functionality/single application’ solutions but

we’re now again searching for an all-in-one solution. If you talk to your software provider, you’ll get a better picture of what is coming which will influence your long-term decisions. • Talk to your colleagues because, if you’re thinking inside a group of five managers, then it might not represent the full scope of what the whole company needs. Get feedback from pilots, from cabin crew… from everyone. • Consider alternatives while you go; although you might be constantly speaking to your current software providers, look around; many vendors are presenting solutions on platforms such as Aircraft IT Webinars, and they’re all doing a great job because they provide many functionalities and one of those might be the one you need. Just go, see and understand how you can combine all of those. • Accept changes peacefully. • Don’t get mad if things seem to be going in circles because you don’t know what will happen and, as I mentioned above, the main thing is what AIRCRAFT IT Operations • MARCH-APRIL 2019 • 44

Andrejs Cupecs joined airBaltic in 2011 as Flight Operations Engineer, responsible for Weight and Balance and aircraft Performance. Andrejs always had a passion for improvement and optimization of existing processes; therefore he decided to switch to an EFB Specialist role in 2014. Being responsible for the EFB project at airBaltic, Andrejs primarily aims for simplification of crews’ day to day activities.


Taking the best practices both from traditional network airlines and low cost carriers, airBaltic operates direct flights out of all capitals of the Baltic States. The airline offers convenient connections (via North Hub, Riga) to its network spanning Europe, Scandinavia, Russia, CIS and the Middle East. The fleet currently includes 34 aircraft of four types - Airbus A220-300, Boeing 737 — 500 & 300 and Bombardier Q400 NextGen. INTERACTIVE GIVE US YOUR OPINION CLICK HERE TO POST YOUR COMMENT INTERACTIVE SUBSCRIBE HERE CLICK HERE TO READ ALL FUTURE EDITIONS

Missed an issue of Operations?


JULY-AUGUST 2018 • V7.3

Norwegian’s decision: to buy or build their EFB The decision that was made and how the program went

EU-ETS and CORSIA: two schemes, one purpose Both emissions reduction programs explained

Ukraine International Airlines manages fuel better A project to manage with data and understanding


AIRCRAFT IT Operations V7.3 JULY-AUGUST 2018




Flight tracking for Azul Linhas Aéreas Real-time global coverage achieved using ADS-B data

Using the AID for application hosting Using a familiar device to support integration, security and more...

Fuel efficiency and making a plan Part 1 of a fuel efficiency masterclass





WINTER 2018-2019 • V7.5

Transavia manages fuel with data The right fuel plan for each tail

Air Iceland Connect’s EFB is Fuel Efficiency masterclass extensive and it saves time part two: a practical guide Operating in challenging conditions with tight, short turnarounds

Where the cost of fuel goes and making real savings


AIRCRAFT IT Operations V7.5 WINTER 2018-2019



Finnair — Introducing an EFB-based operational efficiency tool to the Airbus A350 fleet Henri Lönn, Development & Support Manager, Tom Hakala, Fleet Technical Pilot and Timo Westerberg, Flight Support Engineer explain Finnair’s vertical flight profile optimization project AIRCRAFT IT Operations • MARCH-APRIL 2019 • 46



n this article we will share our experience of evaluating, selecting and implementing, on Finnair’s A350 fleet, an EFB software solution which uses vertical flight profile optimization to determine the most cost-efficient altitudes and speeds from take-off to landing. But before we jump in, let’s take a quick look at Finnair, the company, to understand the business context in which our software implementation project was completed.


Finnish flag carrier Finnair celebrated its 95th anniversary in 2018, making it one of the oldest airlines in Europe and the fifth oldest airline in the world still operating in its original form. In 2015, Finnair was the first operator in Europe (and third in the world) to take delivery of an Airbus A350 and has since added another 13 wide body aircraft to its fleet, with another six to be delivered within the next three years. Finnair’s A350-900s are currently in use on routes between Helsinki and Bangkok, Beijing, Hong Kong, London, Shanghai, Seoul, Singapore, Tokyo , Osaka, Nagoya, Dubai and Los Angeles. Finnair’s fleet also includes A319/A320, A321 and A330 aircraft. In addition, Finnair has a joint Air Operator Certificate with regional airline N°RRA, which flies Finnair’s Embraer 190 and ATR-72 aircraft to a network of domestic and European destinations. Key figures for 2017 included: • Revenue €2,568m; • Available seat kilometers (ASK) 36,914 million; • Revenue passenger kilometers (RPK) 30,750 million; • Operational EBIT (Earnings Before Interest and Taxes) €211m; • Employees 5,918.


Finnair is a successfully growing business with a long history of fuel efficiency innovation. In addition to modernizing its fleet with efficient A350 aircraft,

“Our fuel efficiency project led us to identify in-flight vertical profile optimization as a promising area, which had been untapped to date because of technical limitations of the flight planning and flight management systems.” which use approximately 20 per cent less fuel than their predecessors, Finnair strives to continuously improve fuel efficiency by optimizing its operational practices, e.g. through engine-out taxiing, reduced discretionary fuel uplift and similar measures. Our fuel efficiency project led us to identify in-flight vertical profile optimization as a promising area, which had been untapped to date because of technical limitations of the flight planning and flight management systems (FMS). Initially, we sought a solution which could be implemented on all Finnair aircraft, but it soon become apparent that the more sophisticated EFB tools on the market require a connection to aircraft avionics in order to provide optimum operational efficiency. More precisely, they require an Aircraft Interface Device (AID) which allows the EFB to read flight data such as speed, wind, temperature and weight from the avionics buses. Our new A350s were the only aircraft in our fleet with line-fit AID hardware and were also earmarked for pilot in-flight connectivity, so it made sense to focus our efforts on that portion of the fleet. With limited AID experience, we seized on the flight profile optimization project to also explore the possibilities of the hardware and the data it makes available. It allows us to retrieve data automatically from AID in real time to reduce pilot workload and build more automated processes within EFB applications. AIRCRAFT IT Operations • MARCH-APRIL 2019 • 47

Of course, implementing new EFB software while getting to grips with the AID hardware and testing the cockpit connectivity all at the same time was demanding, but it also made clear to us that, as an industry, we are on the cusp of some major changes. It’s hard for anyone to predict the exact impact of these technological advances and what the airline world will look like in five or ten years, but our implementation shows that aircraft connectivity has enormous potential when leveraged with the right tools.


Finding the right solution

We started our project with a comprehensive market study of suitable vendors and software solutions, which ultimately resulted in a shortlist of five candidates. The study also revealed that commercial off-the-shelf products for in-flight profile optimization are not broadly available, with many start-up companies and prototype solutions requiring a corporate partner to develop the product to maturity. So, we made product maturity an important criterion for our selection process, together with software platform requirements (at that time Finnair was a Windows-only company) and usability aspects. We awarded bonus points for useful additional features such as turbulence avoidance as well as for the ability of the software to adapt to new or changing requirements.


Making the decision

In our evaluation of the five candidates based on these criteria, the Pacelab Flight Profile Optimizer (FPO) software by Berlin-based TXT company PACE came up tops. Pacelab FPO has been commercially available for some years and was ready for operational trials.

We had fifteen Finnair A350 pilots trained to use the software and conduct tests and analyses in approximately one hundred sectors across our route network for two months. Then we used flight data and pilot feedback to assess the fuel and cost savings potential and the overall usability of the software. Due to considerable noise in the data, the former was not as

“We built our business case on the demonstrated fuel and time savings, also taking into account the resources saved in the OCC if they no longer needed to support flight crews with in-flight calculations…” AIRCRAFT IT Operations • MARCH-APRIL 2019 • 48

straightforward as we had hoped. For a meaningful comparison of the routes flown with and without Pacelab FPO in the same period of the year, for example, we had to normalize a wide range of variables including wind, cost index and weight. We achieved this through a sophisticated multivariate analysis with IBM’s statistics tool SPSS and were able to prove accumulated savings, even though the savings achieved on individual flights can vary considerably. We built our business case on the demonstrated fuel and time savings, also taking into account the resources saved in the OCC if they no longer needed to support flight crews with in-flight calculations, plus ascribing monetary value to the improvements to flight safety, customer experience and less disrupted in-flight sales provided by Pacelab FPO’s turbulence forecast module.



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Before implementing the new software, our flight profile optimization was performed during flight planning on the ground by the flight dispatch in OCC (Figure 1, dark blue content). Flight plans were calculated a few hours ahead of departure based on the weather forecast at the time and an estimation of aircraft weight. This meant of course that changing weather conditions and/or pilots’ extra fuel decisions would not be reflected in the original flight plan, although Finnair had a procedure for updating the profiles from OCC roughly mid-route on long-haul flights based on weight updates provided by the pilots. However, this procedure did not address a functional limitation inherent in our flight planning system, which cannot introduce flight level changes in-between waypoints. Particularly on flights with longer segments, this means missing out on the additional savings potential offered by optimized step climb and step descents. With the new software installed, a more sophisticated optimization can be performed on the flight deck (figure 1, light green content). Pacelab FPO loads the operational flight plan (OFP) with the initial optimized vertical flight profile and speeds but leverages the availability of real-time data such as the actual aircraft weight to continuously re-calculate the most cost-efficient altitudes and speeds with great accuracy. The optimization is always applied to the entire remaining route, trading off operational efficiency gains with on-time performance. Unlike our flight planning system Pacelab FPO has no restrictions on where to change flight levels and it also displays turbulence areas in the vertical plane so they can be avoided more effectively.

Vertical flight profile optimizer finds the most efficient flight profile Solution description Current situation Optimizer Optimizer solution consist of software that is used with current cockpit computers

Pilots can update the vertical flight profile based on actual weather and weight data from aircraft systems at any time of the flight


Flight level

Flight plan is made hours before flight with hours old forecast and estimated weight, flight profile is planned accordingly


we make operational efficiency fly Pacelab Flight Profile Optimizer lets you add data-driven decision support to the flight deck to boost operational efficiency and on-time performance. With average annual savings of more than 1% Pacelab Flight Profile Optimizer is a powerful addition to every airline‘s fuel economy toolkit.

Optimizer’s turbulence module allows pilots to avoid turbulence

400 A350 is currently the only aircraft in fleet with connectivity between cockpit 300 computer and aircraft systems

sed d - b a il a b l e av a n o i o lu t C lou

Flight step climbs and descents can be performed only at waypoints

250 200 150 100

Pacelab Flight Profile Optimizer. The original en-route decision support tool for electronic flight bags.

During long flights, Operations controller updates the flight profile according to the latest weather forecast and weight data

50 0



300 Flight time (minutes)



600 |

Finnair | Flight Operations


AIRCRAFT IT Operations • MARCH-APRIL 2019 • 49



As noted above, getting the software up and running on all EFBs took us longer than expected because we kept learning new things about the A350 systems and the AID hardware. The implementation phase started in January 2018 and thanks to the excellent cooperation of the small Finnair implementation team and PACE experts, who provided support on both software and hardware issues, we managed to almost meet the target date and achieved full operational use by the end of May. We tackled a steep learning curve during this period, and we think the following insights are worth sharing: • Good EFB connectivity is indispensable. We started out with ground-based connectivity using cellular and Wi-Fi to load OFPs and send log files. At the time of writing we were testing Inmarsat’s Swift Broadband (SBB) on two aircraft for in-flight connectivity, which will help us tap into additional savings provided by continuous weather updates. • Supporting ground infrastructure is a boon. We focused on creating an integrated process and data flow from flight planning to post-flight analysis which will be explained in more detail below. Another important objective was to put a ground-based monitoring system in place, which checks that the software is running smoothly and that pilots are using it routinely, the rationale being that because pilots can do their job without the software they are less likely to report errors or malfunctions.


We consider an uninterrupted flow of OFP data from flight planning to post-flight analysis as a key prerequisite to improving operational efficiency (figure 2). The initial OFP is generated with our ground-based flight planning system and shared with PACE for further optimization. PACE supplies us with weather services and publishes flight plan updates based on the latest forecast at regular intervals.

Closer to departure time a final version is made available, which can be ingested by the Pacelab FPO software and used enroute as a reference point for quantifying the savings potential of following the optimized flight profile, as described above. Our pilots have really taken to their new EFB tool, which tempts many of them to explore what-if scenarios — ‘If I change the arrival time, how would that affect my operational efficiency? Would I have to change altitudes and speeds?’ At the destination airport, a log file of the trip is sent to Finnair’s post-flight analysis system as soon as the aircraft has established a Wi-Fi or cellular connection. That way, we are able to automatically collect information about tool usage and the total AIRCRAFT IT Operations • MARCH-APRIL 2019 • 50

savings our flight crews achieve by using Pacelab FPO. OFP data flow was one of the key things to get working OFP from flight planning to cockpit PACE


STD - 120min

Release flight plan

Finnair | Flight Operations




Pilot acceptance is of course pivotal to implementation success, but first we had to get Pacelab FPO approved by our local CAA, as it is mandatory for any new EFB software. Negotiations with the CAA went smoothly, so we were able to complete the approval process in less than two months; the fact that Pacelab FPO had already been approved by other European authorities for other PACE customers certainly sped the process along. The acceptance of a new EFB tool depends on the perceived benefits it brings to pilots’ day-to-day activities and how comfortable they are using it, which is why we started a comprehensive training and mentoring initiative.

installed a promotion desk, which offered crews preparing for a flight a chance to gain hands-on experience with the software, with knowledgeable staff on hand to answer any questions or concerns they may have (figure 3). The response was extremely positive, and we received a lot of valuable feedback and suggestions for future improvements. We find it very important to listen and to act on our pilots’ suggestions to ensure their continued trust in the software. We also promoted the Pacelab FPO software to other internal stakeholders and published an article targeted at the wider public in our marketing magazine BlueWings. Pacelab FPO’s usage rates have grown steadily, as shown in figure 4. In fact, those figures may even be a little conservative — at the time of writing, the software was used on approximately 80 percent of all flights, or almost 90 percent if you count the flights where non-usage is due to IT-related problems. 100% 80% 60% 40% 20% 0%

52.4% June






September Finnair | Flight Operations



Our primary instruction material was computerbased training (CBT) provided by PACE, which introduces the software’s core functionalities and explains how to use them most effectively. We supplemented this with an in-house self-study option for pilots interested to gain a deeper understanding of the underlying business logic, optimization algorithms, etc. Around the time of the software roll-out, we

The implementation of the Pacelab FPO software has helped us realize a substantial part of the technological and economic potential of our next-generation A350 aircraft and the connectivity provided by its AID — we have successfully improved our operational efficiency and work processes, empowered our flight crews and created a safer, more enjoyable passenger experience. And most importantly, we are keeping fuel burn and harmful emissions to a functional minimum. AIRCRAFT IT Operations • MARCH-APRIL 2019 • 51


Henri Lönn, M.Sc.(Tech) is the Development & Support Manager at Finnair Flight Operations. In addition to the daily operations support, he also focuses on different flight efficiency initiatives and EFB development.


Captain Tom Hakala, M.Sc.(Tech) is a Fleet Technical Pilot at Finnair flight operations. Tom focuses on fuel efficiency and technical issues in flight operations. He has a strong background in aircraft performance and flight planning.


Timo Westerberg works as Flight Support Engineer at Finnair. He is focused on developing operational cockpit applications and ground infrastructure. Line responsibilities also include managing air-ground data communication.


Finnair is the fifth oldest airline in the world operating, plus the flag carrier and largest airline of Finland. The airline flies between Europe and Asia along the shorter northern route and to over 100 destinations in Finland, Europe, Asia and North America with an almost all-Airbus fleet of more than 60 aircraft, including several new Airbus A350 XWBs.


Founded in 1995, PACE has built a reputation for developing trail-blazing software products for the global aerospace and aviation industry. As part of TXT e-solutions, the company focuses on high-quality niches such as preliminary design & evaluation, on-board software, digital manufacturing, product configuration, flight operations and training & simulation. INTERACTIVE GIVE US YOUR OPINION CLICK HERE TO POST YOUR COMMENT INTERACTIVE SUBSCRIBE HERE CLICK HERE TO READ ALL FUTURE EDITIONS


A Fuel Efficiency Masterclass PART TH R EE O F TH R EE Sander de Moor, Director, Airline Fuel Efficiency with Aircraft Commerce Consulting explains how to involve the entire business in the delivery of and responsibility for a fuel management program

AIRCRAFT IT Operations • MARCH-APRIL 2019 • 52



n the previous two parts of this masterclass, we tackled a range of issues that can have an impact on fuel efficiency in an airline or with an aircraft operator and we offered readers some practical ideas on where fuel savings might be found and realized. At the beginning, I shared some thoughts from my own experience in the field on why fuel efficiency (or operational efficiency) management matters, including the fact that better-managed airlines also enjoy better informed safety processes. We considered how to go about starting a fuel efficiency program and, most importantly, if it’s to be managed, how to create and apply a fuel budget. Cost of weight was another area that we examined closely as well as using data to discover where fuel savings can be made, to design initiatives, and to monitor and manage those initiatives. Most of the above falls into the remit of Flight Operations but, if fuel efficiency is to succeed, it will require the positive involvement of many other departments, large and small. In this final part, we’re going to look at how other departments can assist in and share responsibility for a fuel management program, keeping in mind the ultimate goal of ‘planning and operating efficient aircraft efficiently’.


This is often not a primary area for fuel efficiency program targeting but clearly the airline will wish to make the airframe-engine combination as efficient as possible: so there are a number of areas in which Maintenance and Engineering can contribute to fuel efficiency. The skin of an aircraft should be clean with no warps, dents, doublers or triplers, no peeling paint, no leaking hydraulics all over the aircraft... in fact, as few flaws as possible to help ensure that the airflow boundary layer remains intact as long as possible, creating minimal disruptions to the laminar flow around the surfaces. Everything should be done that needs to be done to make the aircraft aerodynamically perfect; and that goes for the

systems and the engines as well. In fact, a lot of work needs to be done with the engines such as engine washing as frequently as financially reasonable. As an example from when I was working with Etihad, an intensified engine washing program was started with their A340s at every ‘A’ check, every six to eight weeks, as a result of which the fuel use dropped by 2%. Now, 2% on an A340 is a lot of fuel at the end of the year, so it was definitely worth the effort. There are a number of areas of interest as far as the physical condition of the aircraft is concerned: • Maintenance Planning Documents (MPD): • Strict adherence vs Efficiency-driven tasking; • Bundling of tasks; • Regular revision of contracts. • Airframe: • The effect of any changes that cause weight increase; • Dirt on the aircraft causing aerodynamic drag and added weight; AIRCRAFT IT Operations • MARCH-APRIL 2019 • 53

• Aerodynamic degradation (see ‘clean skin’, above);

• Deformation; • Rigging; • Avionics calibration; • Bleed air systems, leakage at couplings.

• Engines: • Contamination of Blades (any blades!); • Wear & Tear; Blade rubbing; • Specific Fuel Consumption (SFC); • Overhaul vs Degraded performance; • Regular revision of contracts. • Systems: • Loss of Efficiency over time; • Leaks; • Sensors; • Calibration. • General: • Fleet age effects; • Contribution of modifications to fuel efficiency.


“…the commercial departments of the airline cannot escape their part in this fuel management effort; after all, what they propose will often affect weight. We want lighter aircraft…” There are also a number of topics to discuss with colleagues: • Current fuel conservation initiatives; • Maintenance program and Tasks Cards; • Aircraft performance monitoring; • Engine / Auxiliary Power Unit (APU); • Aircraft cleanliness, drag and weight; • Modifications made to and proposed for the aircraft; • Fuel management awareness training. The Maintenance and Engineering vision should be to move beyond airworthiness alone and towards enabled and supported, optimized efficiency.


This is another department whose efforts can make a difference to fuel efficiency. Areas of interest and for discussions include aircraft handling management, load planning management, weight and balance… all with a view to making sure that the aircraft is loaded as optimally as possible. • Aircraft Handling: so that the aircraft burns the least possible fuel in flight: • Electrical Power and Cabin Conditioning — APU, GPU (Ground Power Unit), PCA (Preconditioned Air). Importantly with the APU are the GPU and PCA. In most stations, the fuel

burn of the APU is not part of the station budget, which is more driven by how much they pay for the ground handling contract, but the station manager or the airport manager like to run the APU because they then don’t have to pay for the GPU contract; they look good but the fuel budget is growing because the APU is running unnecessarily and APU costs are actually quite high. So an idea would be to make stations responsible for the overall cost of the turn including the APU unit and its fuel burn, etc. That might, quite quickly, have everybody switching to GPU, where possible.

INTERACTIVE Click here for full product details

FUEL EFFICIENCY HEALTH-CHECK PROGRAM Book your free initial 1 hour consultation with Sander de Moor and his team to discuss your own Fuel Efficiency Program, and learn how the Health-Check can be exactly tailored to your airline’s requirements. The Fuel Efficiency Health-Check is divided into three core phases: • Initial Consultation (free) Book your 1 hour free session • PHASE 1 – Preparation, Data Gathering and Analysis • PHASE 2 – Fuel Efficiency Health-Check Visit (2-4 days) • PHASE 3 – Fuel Efficiency Health-Check Report

Book your free initial consultation! +44 1273 454 235 / +31 6 2471 4754

The Fuel Efficiency Health-Check is the best small investment an airline or operator can make to create a clear image of their current Fuel Efficiency position in relation to industry best practices, and to empower the airline’s Fuel Efficiency team to optimize existing and future fuel saving initiatives. /

AIRCRAFT IT Operations • MARCH-APRIL 2019 • 54


• Aircraft Movement –Taxi, GSE (Ground Services

Equipment), de-icing. • Ground Handling Optimization — fuel, turn-time, aircraft servicing — weight impact. • Aircraft — fuelling, potable water, lavatory, cleaning — reduce the weight if possible and there are programs available to do that. • Zero Fuel Weight Accuracy and Center of Gravity (CofG) Management: • EZFW vs. AZFW; Management & Mitigation. • CofG planning; Procedures and Tracking.


And those people in the commercial departments of the airline cannot escape their part in this fuel management effort; after all, what they propose will often affect weight. We want lighter aircraft: but how much do readers think a paint scheme like that in figure 8 costs, apart from the time and cost for putting it on?


It’s a lovely paint scheme, true; but there are already hundreds of kilos of weight on this aircraft for no reason other than branding and, to carry it around for the five years that this scheme was on the aircraft will have cost a lot of money. If the marketing budget is that big and they have the money available, great; but make sure that marketing then contribute to the fuel budget for the extra fuel required to carry their livery around. As well as fuel, it increases the maintenance cost because the airline has to make sure that the paint scheme stays beautiful, otherwise the brand image will suffer. Also,

for the fuel efficiency group, it’s very important that the next time the airline chooses a new first-class seat, you have input to that because you don’t want that seat to weigh a hundred kilos: it costs fuel to carry that seat around all the time whether or not there’s a fare paying passenger sitting in it. The same for cabin equipment, catering and all of that… once you dive into fuel efficiency you’ll need to be aware of the impact of all of that. There are also the fleet-specific issues of fleet planning, network planning and equipment as well as the aircraft-specific matters such as: • Cabin equipment weight (galleys, equipment, trolleys, etc.); • Cabin configuration (seats, carpets, toilets, dividers, trolleys, etc.); • Catering (dishes, cutlery, napkins, weight of meals, selections, etc.); • Amenities (magazines, newspapers, pillows, blankets, toiletries, gear, etc.); INTERACTIVE Click here for full product details

FUEL EFFICIENCY HEALTH-CHECK PROGRAM The Aircraft Commerce Consulting Fuel Efficiency Health-Check program partners our experts to work with an airline’s key fuel efficiency team, sharing our experience and providing the additional resources and guidance to support delivery of the best possible Fuel Efficiency results whilst working within the airline’s or operator’s own unique project framework and processes. The Fuel Efficiency Health-Check Program provides each airline with: • A benchmark comparison of current fuel efficiency processes against best practice industry standards. • Additional realistic fuel saving initiatives to complement existing practices using the latest industry proven techniques. • An outline of how to optimize current processes and systems for further fuel savings.

“There is potential for further fuel saving at even the most optimized airline”

Find out more! +44 1273 454 235 / +31 6 2471 4754 /

AIRCRAFT IT Operations • MARCH-APRIL 2019 • 55


“…if you work for an airline that does not have a fully developed, current and embedded fuel efficiency program, you will be wasting millions of dollars. I say this again — millions of dollars.”

• Duty Free (offered goods, magazine vs. IFE (In-Flight Entertainment), weight vs sales, tracking inventory, etc.). When you start to think about it, there are a host of matters that are the responsibilities of people across the airline that might have a bearing on weight, efficiency and fuel use. Etihad’s 787s weight 5 tons more than other operators.’ And that’s only the MEW (Manufacturers Empty Weight), not the DOW (Dry Operating Weight)! A Weight Committee could maybe have prevented this.


This is a very important step and I can’t over-stress this. Data is taken from the flight scheduling system, flight planning system, FOQA (Flight Operations Quality Assurance) system, and others such as Weight & Balance and DCS (Data Coding Scheme); and that data is checked and cleaned before it is presented to the fuel efficiency software (figure 9).

Tools & Software: FMIS

Example: Fuel Management Information System • Various suppliers in the market, each with pro’s & con’s • Absolute necessity for seriously managing OPS DATA & driving ANALYSES airline systems suite and related internal data collection; each airline is differently challenged!

system and how the Fuel Efficiency Team can use it. Now, vendors will explain a lot of detail about this but the diagram shows basically how it works. Back in the day we used to do all of this ourselves using Excel or similar, which was no fun and took forever; today we have the proper tools to create analyses on a click and communicate it all throughout the company basis. With web-access there’s no longer any hiding from the truth in the data.


So, in closing, if you work for an airline that does not have a fully developed, current and embedded fuel efficiency program, you will be wasting millions of dollars. I say this again — millions of dollars. There is so much potential to save fuel even in some of the ‘optimized’ airlines. At Aircraft Commerce Consulting we have first-hand knowledge of these subjects, and bring it all to you during our intense Fuel Efficiency Health Check service; over a couple of days’ visit we provide an analysis of an airline’s efficiency today, following which we offer some recommendations of what could be done better and what could be changed in the airline to reach a higher state of efficiency. We can even help with setting up a complete program.


Sander de Moor has more than 30 years’ experience in flight operations support across all sectors of aviation with particular expertise in Flight Operations Efficiency, specializing in fuel and operational efficiency strategies. He was a member of the IATA Green Teams for two years and subsequently he has held the position of Fuel Efficiency lead at LOT Polish Airlines and Etihad Airways Group. Sander has extensive experience in managing RFP (Request for Proposal) and implementation processes with FMIS (Fuel Management Information Systems) tools across group airlines.


Aircraft Commerce and Aircraft IT have joined forces with a group of best-in-class consultants to form ‘Aircraft Commerce Consulting’. This uniquely-capable and experienced team now stands ready to work with airlines and aircraft operators in developing strategies to unlock and enhance the full potential of both aircraft operations and associated IT systems. Key Services Include: Fuel Efficiency, EFB, Crew Planning , IT Systems Health-Checks for MRO / M&E Systems, CORSIA and EU-ETS monitoring, and more.



That software has the analysis tools and the communication tools. Figure 9 shows a general flow of how this information is being processed by such a


AIRCRAFT IT Operations • MARCH-APRIL 2019 • 56

WHATâ&#x20AC;&#x2122;S IN THE MRO ISSUE? CASE STUDY: Looking to an efficient future

WHITE PAPER: Effective and efficient

WHITE PAPER: A new technology step to Industry 4.0 for MROs

WHITE PAPER: Commercial aviation in 2019

Yang Kai, IT Project Manager, China Southern Airlines General Aviation Ltd (CSAGA) How China Southern Airlines General Aviation Ltd (CSAGA) implemented a new next generation MRO system including the reasons why a new process was necessary, the selection process, implementation and the benefits that have been realized.

Dr. Hugh Revie, Sales Director, Aerospace, Ubisense How Digital Twin technology is being implemented in an aviation maintenance environment to instantly view the location of all key assets and how this knowledge can drive significant improvements throughout your business.

Mark Schulz, Senior Vice President Worldwide Sales, EmpowerMX Electronic records and signatures are no longer an anomaly in the Aviation Industry but gaining acceptance is generally a process that is controlled by local regulators. A structured approach will be the likeliest to succeed. Mark Martin, Director, Aerospace & Defence Business Unit, IFS Three ideas that will help MROs to be competitive and effective in an increasingly challenging market in 2019: how to take advantage of growth opportunities, how to face up to the OEMs and how to ensure a good supply of skilled labor into the future.

VENDOR JOB CARDS EXSYN Aviation Solutions Aerostrat PLUS News and The Aircraft IT Tender upload functionality.

Click here to read



Operations Software Directory Key ‘at-a-glance’ information from the world’s leading Operations software providers. IT is a powerful force but, to leverage its greatest value, it must be harnessed and directed. It must also be able to handle huge and growing data streams that record every aspect in the ways that aircraft fly, how they are readied and the conditions they will meet. This challenge has attracted the best brains and most innovative enterprises to create IT solutions for one of the most demanding working environments, Aircraft Operations. Inevitably, there are many such developers and vendors offering solutions ranging from single function ‘Specialist Point Solutions’ to complete ‘End-to-End’ solutions covering the whole process. Only readers will know the specific requirements of their businesses but we have assembled a directory of the best Operations software providers and listed them alphabetically to make it easier for you to undertake a brief-ish (there are 44 providers and the number continues to grow) survey of the market, preliminary to starting on any specification and selection process. Or you might simply read it to keep up to date with what is available today.


Advanced Flight Systems Sl (AFSYS)

Air Support A/S

W: T: +352 26 12 94 E:

W: T: +34 639 635 663 E:

W: T: +45 7533 8889 E:

Location: Steinfort, Luxembourg

Location: Madrid, Spain

KEY BUSINESS/SOFTWARE AREAS • WORLD AIRPORT DATABASE Compatible for ALL TO Performance soft • All A/C Types TO. & LAND. • Performance soft • EFB SOFTWARE SUITE • Operational support in Performance and Operations • EFLS Electronic loading system ground operations ACFTPERFO has acquired a solid experience in the development of electronic flight bags tools and related support since start up in 1999. Our products are in continuous evolution in order to adapt to new regulations or practices in this rapidly changing business. We use our expertise to help customers and our commitment is to find the best solution for any challenge an airline could face. Safety is a major concern of our ACFTPERFO team and our airport database has been developed to be the best on the market. It is maintained up to date using extremely efficient tools which guarantee the highest level of accuracy and follow up.

NAME OF PRODUCT MARKETED • iCOM KEY BUSINESS/SOFTWARE AREAS • Flight Plan • Meteorology (Airports & Maps) • Notam (Filtration and Representation) • Tech.Log/ Safety & Company Reports • Manuals (Viewer and Manager) Afsys an innovative company offering solutions to the aeronautical industry, with wide knowledge and expertise aviation sector. and commercializing iCOM. iCOM creating team are high experienced pilots, computer experts in Business Intelligence and creative designers iCOM is a solution that digitizes, integrates and connects in one platform all the information and process associated with the planning, dispatch and management of the air operation; combines all the process related to air operation, facilitates pilots’ planning and decision-making and provides information to companies to improve efficiency and resource optimization. In other words, iCOM is a solution which enables airlines to optimize resources, save time and costs through digitalization and relationship of all process related to the air operation. Offered digitized information and reliable traceability of process, allows the operator to obtain essential information to improve its procedures and strategic planning by using their own Business Intelligence, leading then to remove printed documentation from the cockpit. Confidentiality, availability and real-time access of information are guaranteed.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

CLICK HERE for Product Details CLICK HERE to Request Private Demo

AIRCRAFT IT Operations • MARCH-APRIL 2019 • 58

Location: Billund, Denmark

NAME OF PRODUCT MARKETED • PPS Flight Planning, CrewBriefing KEY BUSINESS/SOFTWARE AREAS • Flight Planning • Crew briefing facilities AIR SUPPORT is one of the world’s leading suppliers of flight planning software with web-based briefing facilities.The PPS Flight Planning System (PPS) is one of the leading flight planning systems in the world due to the optimization of operating costs along with its incredible and flexible usability. PPS generates a complete briefing package available directly on CrewBriefing or its accompanying app, providing the crew with online access to company messages, flight log, triptailored surface weather data, NOTAMs, wind- and significant weather charts and the high-quality vertical cross-sectional chart. The combined synergy of PPS will ensure that your airline will have the most modern and powerful flight planning system available. PPS offers: • World’s most flexible airline flight planning system • Automated filing, calculation and dispatch of all selected flights • Automated data import from scheduling/crew/maintenance systems • Automated data export to EFB solutions • Automated consideration of company policies and dispatch parameters • Automated flight briefing packages with the highest quality • Low acquisition and running costs offering highest costbenefit ratio in the market

CLICK HERE for Product Details CLICK HERE to Request Private Demo


Avionics Support Group


Avison Aviation


W: T: +1 305-378-9786 E:

W: T: +32 11 72 10 30 E:

W: T: + 44 1483 685410 E:

W: T: +46 8 544 104 80 E:

Location: Surrey, UK

Location: Sweden

NAME OF PRODUCT MARKETED • Avison Airline Management System

NAME OF PRODUCT MARKETED • Aventus NowCastTM - The FMS Optimization • Aventus SIGMA - Severe Weather service • Aventus AIR — Weather Uplink • Consulting Service — ACARS and connection

Location: Florida, USA

NAME OF PRODUCT MARKETED • Cockpit EFB Mounts, EFB Power Supplies. KEY BUSINESS/SOFTWARE AREAS • STC Certification • EFB Mounts • EFB Power Supplies • Avionic Products • Avionics Engineerings Avionics Support Group, Inc. (ASG) is a premier Avionics Systems Integration & FAA-PMA approved Aerospace Manufacturing and Avionics Engineering company. ASG’s competitive advantage can provide your company with a Single Source Solution for avionics engineering, manufacturing, aircraft  installation technical support, Supplemental Type Certificate (STC’s), video surveillance, SATCOM, and much more. We lead the aerospace industry with our  US patented Constant Friction Mount (cfMount™), EFB Integrated Power Supplies, and EFB Cradles.  Contact ASG today to learn how ASG’s Single Source Solution can work for your company!

CLICK HERE for Product Details CLICK HERE to Request Private Demo

Location: Belgium (Hasselt), France (Toulouse), Singapore & Piscattaway

NAME OF PRODUCT MARKETED • AvioBook, AvioConnect, AvioCabin, AvioTech, AvioSystems, AvioCyber, AvioIntegrations, AvioData KEY BUSINESS/SOFTWARE AREAS • Software • Hardware • Cybersecurity • EFB • Big Data AVIO, a Thales Group company, supports airlines as a partner in their digital strategy. AVIO offers a comprehensive and highly integrated suite of ground and flight applications, systems and solutions that connect all stakeholders and key assets in a safe and secure manner. This, combined with expertise in data and cyber security, gives airlines an edge through greater efficiency and ultimately sustainable, profitable growth.

KEY BUSINESS/SOFTWARE AREAS • Aircraft Scheduling • Operations Control • Crew Management • Ground Operations Avison Aviation provides Flight and Ground Operations in airlines and ground handling companies with a suite of next generation, integrated, cloud applications giving the users real time decision support utilising big data analytics and artificial intelligence in a single database.

KEY BUSINESS/SOFTWARE AREAS • Wind Uplink FMS Optimization • Reduce Fuel burn and CO2 footprint • Severe Weather application AVTECH, specializing in tailored information to the cockpit, offers easy, automated and inexpensive improvements in FMS optimization. The Aventus NowCast™ weather service give pilots access to weather data of the highest available quality, and when the data is fed into the aircraft Flight Management Computer, the actual aircraft trajectory can be optimized, reduce the fuel burn and CO2 footprint.

The combination of Thales and AvioVision capabilities will help develop EFB solutions for airlines with a broader range of operational applications, leveraging Thales’ expertise in avionics, airborne connectivity, data analytics, cybersecurity and ground support platforms. Thales’ worldwide footprint and international commercial network will support and boost AvioVision’s growth.

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Working directly with Met Office (UK), the Aventus SIGMA service supply the cockpit crew with severe weather information, based on Actual route and time in the FMS. The service brings adequate, timely and correct information on turbulence, icing and other weather phenomena that affect safety and comfort. The SIGMA service sets a new standard on how, when and where your crew gets their information.

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Bluebox Systems

The Boeing Company



W: T: +44 (0)1383 620922 E:

W: T: +1 206-655-2121 E:

W: T: +49 69 4035 7600 E:

W: T: 0044 333 888 4044 E:

Location: Fife, Scotland.

Location: 65 Offices Worldwide

Location: Frankfurt Germany, Heusenstamm Germany

Location: Nuneaton, UK


NAME OF PRODUCT MARKETED • Business Consulting • EFB Document Browser • Electronic Flight Folder • Fuel Dashboard • Onboard Performance Tool


NAME OF PRODUCT MARKETED • eTechLog8 • eCabinLog8 • eTraining8 • eCentral8

KEY BUSINESS/SOFTWARE AREAS • ACARS data management — Archimedes • ACARS Technical Consultancy • Technical publications Distribution — eMan • Document Acknowledment — eMan Read & Sign • IT systems management & support Bluebox Aviation Systems is exclusively focused on the provision of software solutions to the aviation sector.

KEY BUSINESS/SOFTWARE AREAS • EFB applications • Fuel Efficiency Solutions • Consulting

Drawing upon data sources such as ACARS, Archimedes provides a powerful capability to capture, analyse and present valuable, real time data in a clear and flexible format to Operation and Engineering teams.

Boeing is the world’s largest aerospace company and leading manufacturer of commercial jetliners and defense, space and security systems. Boeing Support and Services combines airplane design and manufacturing expertise with unique access to fleet-wide operational data to offer optimization solutions.

eMan provides an efficient capability for the distribution of technical publications across the maintenance and repair estate. Used by aircraft operators and 3rd party MROs alike, eMan unlocks the benefits of smooth and efficient distribution of engineering and process documentation. eMan is available as an on-premise or hosted offering for complete deployment flexibility.

With these offerings, Boeing addresses the evolving need for integration and optimization of data and information across the aviation ecosystem to empower smart decision-making. The portfolio includes services and solutions for flight operations, maintenance & engineering and procurement organizations to optimize the operational efficiency of airplanes and operations. Boeing has more than 250 customers for its optimization solutions. The portfolio draws on solutions from a family of Boeing companies: AerData, Inventory Locator Services and Jeppesen, serving operators of Boeing and nonBoeing airplanes.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

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KEY BUSINESS/SOFTWARE AREAS • Electronic Techlog Development • Support • Consulting • Business Intelligence solutions • App and dashboard development “Since being established in 2002, we basically think from the perspective of the user. We are not pure IT geeks and it is exactly that which characterizes our services and products. Thus we distinguish ourselves from most of the specialists for the implementation of solutions. We can’t do otherwise, because in the DNA of CrossConsense are many years of experience in Airlines, in the area of procurement, engineering and maintenance. We know your job as if it were ours. And THAT you will feel immediately!” CrossConsense’s portfolio stretches from AMOS Support, BI-Management, Data Migration and Hosting to the products CROSSMOS® (electronic tech log) and ACSIS (tool for predictive maintenance). CROSSMOS® is an electronic technical logbook (eTL) developed with state-of-theart methods and technologies. The CROSSMOS® ELB consists of a service oriented architecture with modular and exchangeable components, exchangeable interfaces and separately updateable software modules. CROSSMOS® includes a pilot client, a cabin client and a maintenance client. CrossConsense is already working with several international customers, gathering operational and legal requirements from all sources. CrossConsense also has a long tradition in providing support for AMOS. You have one single point of contact (no separated responsibilities for hardware, database or application support) for 1st and 2nd level.

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AIRCRAFT IT Operations • MARCH-APRIL 2019 • 60

KEY BUSINESS/SOFTWARE AREAS • Electronic Tech Log • Cabin Log • Document Viewer Conduce specialise in producing mobile applications for the aviation industry, writing native Win8/10 and IOS tablet “Touch” solutions and integrating these with responsive modern connected websites. The current flagship product eTechLog8 enables an airline to eliminate the traditional paper based tech log,cabin log and deferred defect books and is currently in differing stages of contract, trial & acceptance with various airlines. Several NAA’s are also now involved with respect to monitoring these projects, enabling the necessary approval for the eventual roll out of paperless tech log systems with multiple EASA approved airline fleets.

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Comply365 W: T: +1 (800) 206-2004 E:


W: E:

Location: USA

Location: Paris, France

NAME OF PRODUCT MARKETED • ProAuthor (XML-Based Authoring Solution) • Electronic Flight Bag (EFB) • Digital Briefing • Document & Communication Manager • Training Solution (LMS Learning Manager)


KEY BUSINESS/SOFTWARE AREAS • XML-Based Authoring Solution (ProAuthor) • Electronic Flight Bag (EFB) • Digital Briefing Flight Release • Document Mgmt. and Distribution Platform • Targeted Distribution w/ Compliance Tracking Comply365 delivers secure, cloud-based solutions, focusing on Authoring, EFB and Digital Briefing Solutions, as well as Targeted Distribution of Mobile Manuals. The Authoring Solution, features ProAuthor: the aviation industry’s first and only XML-based solution for authoring, revising and distributing publications. Comply365’s proven Electronic Flight Bag (EFB) solution lets crews access mission-critical information throughout each phase of flight. Digital Briefing helps turn planes faster for more on-time departures with instant feedback to dispatchers when the flight crew accepts a release and signs Fit for Duty.

KEY BUSINESS/SOFTWARE AREAS • Documentation • Mission • Environment • Communication • Training dgBirds is a subsidiary of Air France, with many years’ experience designing mobile solutions for professional pilots, and committed to developing software solutions for any mobile business. Team building is extremely important as it is more than putting together a group of people to work; it is about creating a team culture based on common values. Obviously, Agile methods have been at the heart of dgBirds’ developments for many years. Optimizing airline operations represents a major challenge for safety, customer satisfaction and cost-savings. In cockpits, while the evolution of avionics is slow and expensive, new platforms like `tablets’ have fewer constraints and are hosting more and more amazing functions to support pilots’ duties. But solutions in silos are not well integrated. That’s why dgBirds has developed an integrated multi-services software solution. It is flexible to allow users to choose the services they need (Documentation, Mission, Environment, Communication, Training) and configurable to fit the business. High-quality and affordability go well together.

Eagle Cap Software

Esterline CMC Electronics

W: T: +1 619 321-8550 E:

W: T: 15 147 483 000 E:

Location: Portland, OR USA (Headquarters); Denver, CO USA; (Satellite Office); San Diego, CA USA (Satellite Office)

Location: Montreal, Ottawa, Chicago.

NAME OF PRODUCT MARKETED • Software Development Services • System Integration Services • Aviation Charting Service

NAME OF PRODUCT MARKETED • PilotView EFB and Aircraft • Information Systems (AIS)

KEY BUSINESS/SOFTWARE AREAS • Software Engineering Services • Mobile App Development • System Integration • Flight Ops Subject Matter Expert • System Design and Architecture Eagle Cap Software provides software engineering, mobile application development, and systems integration services. From Flight Operations to the Flight Deck, Eagle Cap can design and build custom solutions tailored to your organization. We have domain experts in: Electronic Flight Bag & Moving Map; Flight Planning & Optimization; Aviation Data & Charting; and, Dispatch. Look to Eagle Cap for: management and integration of data, devices & apps; avionics & instrumentation interfaces; application design & architecture; and, mobile migration of web & legacy applications. The team consists of software engineers, technologists and domain experts with decades of experience developing aviation applications for commercial, business, general, unmanned and military aviation.

KEY BUSINESS/SOFTWARE AREAS • CMA-1525 AIS (Flange Mount) • CMA-1510 AIS (2 MCU) • AIS Software Option (Dataloader, vQAR, ACARS) • CMA-1310 Tablet EFB • EFB Application Manager & Configuration Tools The PilotView® EFB family of products is a standard option on business aircraft, including the Dassault Falcon 900, 2000,7X and 8X, Embraer Legacy 600/650 and Lineage, Bombardier Challenger* 600* series* business jets, and by Boeing for the Next-Generation B737s and BBJs. The PilotView® products are on numerous air transport aircraft such as the Bombardier C Series, ATR, Embraer E-jets (170/190), the Airbus A320 and A330, and the Boeing B737, B747, B757,B767 and B777.

Because you are awesome, dgBirds builds awesome solutions.

Comply365’s full-featured Document Management and Targeted Distribution Platform boosts productivity by delivering any type of manual or document directly to any mobile device or stationary workstation.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

CLICK HERE for Product Details CLICK HERE to Request Private Demo

CLICK HERE for Product Details CLICK HERE to Request Private Demo

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Flatirons Jouve

Flygprestanda AB

Global Eagle / NavAero


W: T: +1.303.627.6535 E:

W: T: +46 40 642 00 10 E:

W: T: 310-437-6000 E:

W: T: +45 39158025, E:

Locations: Europe, Asia, USA

Location: Malmö/Sweden, New Milford, CT/USA

Location: USA, Canada, Spain, United Kingdom, United Arab Emirates, Australia, New Zealand, India, China, Hong Kong, Singapore, Sweden

Location: United States of America, Denmark, Canada & India. Danish Office For EFB, Aircraft Sales


NAME OF PRODUCT MARKETED • Guru2 w &w/o Mass & Balance, • Airport Analysis, Drift Down, • Load & Trim, AHM560

NAME OF PRODUCT MARKETED • “Smart” Mount Tablet EFB Systems • Virtual QAR Software Application • Universal Aircraft Interface Device • t•BagC22 Aircraft Dedicated EFB Systems • t•Cam Cockpit Door Surveillance Systems (CDSS)


KEY BUSINESS/SOFTWARE AREAS • Content Management System (CMS) • Interactive Electronic Technical Publisher (IETP) • Maintenance & Engineering • Flight Operations • Tablet Solutions & Mobility Flatirons provides consulting, technology, and outsourcing for content lifecycle management (CLM). For more than 20 years, we have served global Fortune 1000 customers in aerospace, automotive, electronics, financial services, government, healthcare, and publishing. Our customer engagements help organizations efficiently deliver the right information, at the right time, to the right people by leveraging structured content and digital media — Turning Content into Knowledge®.

KEY BUSINESS/SOFTWARE AREAS • Aircraft Performance Services • Performance Engineering • Special Performance Calculations • Engine Failure Procedures Flygprestanda AB, a pioneer in aircraft performance calculations, was founded 1969. For nearly 50 years Flygprestanda has been in the forefront of providing aircraft operators of all kinds with high quality services. Today Flygprestanda is serving around 200 customers worldwide from the head office in Malmö, Sweden and continues to lead innovation in this part of the aviation industry with its well known Airport Analyses and Guru2 application.

The CORENA Suite by Flatirons is the leading content lifecycle management (CLM) solution developed specifically for organizations that rely on mission-critical data to design, manufacture, operate, or maintain complex assets over their product and service lifecycles as well as across multi-echelon business networks. For more than 25 years, the world’s leading airlines, aerospace manufacturers, OEMs, and defense organizations have relied on the CORENA product suite to create, manage, and deliver large volumes of technical information throughout its lifecycle. Today, CORENA customers rely on the CORENA suite to modernize their IT infrastructures, improve customer satisfaction, and maintain their competitive advantage.

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KEY BUSINESS/SOFTWARE AREAS • Operation Solutions / Data Analytics • Content • Connectivity Systems Global Eagle Entertainment Inc. (NASDAQ:ENT) is a leading provider of satellite-based connectivity and media to fast-growing, global mobility markets across air, land and sea.    Supported by proprietary and best-in-class technologies, Global Eagle offers a fully integrated suite of rich media content and seamless connectivity solutions that cover the globe. With approximately 1,500 employees and 50 offices on six continents, Global Eagle delivers exceptional service and rapid support to a diverse base of customers around the world.  NavAero is a Global Eagle company that provides tablet-based and aircraft-dedicated Electronic Flight Bag systems to airlines as tools for increasing their operational efficiency and solving problems more effectively. 

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AIRCRAFT IT Operations • MARCH-APRIL 2019 • 62

KEY BUSINESS/SOFTWARE AREAS • Consumer Data Roaming Solutions • Enterprise Data Roaming Solutions • OEM Data Roaming Solutions GigSky for Enterprise offers end-to-end mobility services to meet your airline connectivity needs. With global coverage across 190+ countries, GigSky provides superior international network coverage through Tier 1 operators at competitive roaming rates. The GigSky Enterprise Portal provides reports and analysis that help intelligently track mobile data across your organization. GigSky Enterprise Portal Admin Users can create custom notifications, manage data policies, and see usage in real-time.

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Honeywell W: T: +359 2 971 3503 E: Location: Zurich, Switzerland

NAME OF PRODUCT MARKETED • Aviaso/Fuel Efficiency, EU-ETS KEY BUSINESS/SOFTWARE AREAS • Fuel Efficiency Software • Flight and Operational Efficiency • EU-ETS and Emissions Management • Fuel Efficiency Consulting and Training In September 2015, Honeywell acquired Aviaso creating Honeywell Aviaso, an international aviation software company that offers fuel-efficiency and emissions-savings solutions to the airline industry. Fuel consumption can make up as much as 20 to 40 percent of an airline’s operating costs, and even single-digit percent efficiency improvements can save airlines tens of millions of dollars in fuel spending. Honeywell Aviaso’s expertise in data warehousing and analytics provides the most complete and technologically advanced fuel efficiency software solution in the industry today. In addition to fuelefficiency solutions, Honeywell Aviaso also provides software for emissions reporting as well as consulting and training for fuel efficiency and emissions management. Honeywell Aviaso customers include Aer Lingus, Air Baltic, Air Berlin, Air Transat, Belair Airlines, Cargolux Airlines, CityJet, Condor, DFS (German ATC), Lufthansa, Etihad Airways, Europe Airpost, Finnair, Germanwings, KLM Cityhopper, LOT Polish Airlines, Lufthansa Cargo, Monarch Airlines, Thomas Cook Airlines Belgium, Thomas Cook Airlines Scandinavia, Thomas Cook Airlines UK, Widerøe, and others.

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International Flight Support W: T: +45 33464600 E: Location: Copenhagen, Denmark

NAME OF PRODUCT MARKETED PFB Paperless Flight Bag solution, PFB Back-Office Platform, PFB Document Management & Library Module, PFB Web Crew Portal & Notification Module, PFB Electronic Flight Planning Module, PFB Voyage/Journey Log Reporting Module (Pre+Post flight), PFB W & B/eLoadsheet Module w/ electronic sign-off, PFB Take-Off Performance ON-line, PFB Take-Off Performance OFF-line, PFB Landing Performance OFF-line, PFB eTechlog Module w/MEL data import/export, PFB eReporting Module, PFB Duty Time Registration Module

KEY BUSINESS/SOFTWARE AREAS • EModular PFB Platform Architecture • Modular PFB GUI Architecture • Seamless integrations with multiple back-end systems • Fully customized set-ups without expensive R & D costs • Designed for simplicity, userfriendliness and effectiveness IFS — International Flight Support is an innovative and experienced supplier of iPad OS and Windows XP/7/8 based EFB Platform solutions aimed exclusively at the aviation industry. The company was founded in 2001 and has a full decade of operational experience providing in-cockpit calculation solutions to airlines, business aircraft operators and military users. The PFB™ Paperless Flight Bag software solution defines a new standard for high quality modular EFB architecture. It was built to achieve complete data integration to any back-end software systems used by the operator while offering a unique degree of customization options that reflects each operator’s preferences.

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Laminaar Aviation InfoTech W: T: +65 6239 0150 E:

Logipad DextraData

W: T: +49 201 95975 0 E:

Location: Singapore, Denver, Bangalore, Mumbai

Location: Essen, Germany



KEY BUSINESS/SOFTWARE AREAS • Network / Commercial Planning with Optimizers • Flight Operations / Fleet Following • Flight Planning & Dispatch • Crew Operations Management with Optimizers • Maintenance, Engineering & Logistics A future-ready and fully integrated software applications suite for the aviation business: airlines, non-scheduled operators, MROs, airport operators, regulators and training facilities, with in-built optimizers, business intelligence (BI) & Data Analytics. Our offerings may either be accessed as a complete suite covering the full spectrum of operations, or as a stand-alone module addressing a specific functional area, e.g., Network Planning, Flight Ops, Crew, Maintenance, Logistics or Safety or Analytics. The suite has a unified database that allows a seamless flow of data and information between operational functions. Our product is highly customizable and designed to adapt to clients’ specific requirements. We do our own implementations, on a turnkey basis, and also provide prompt, reliable and economical technical support in-life.

KEY BUSINESS/SOFTWARE AREAS • eBriefing / EFF • iPad und Windows EFB Management • Class-I EFB and Class-II EFB • Logipad for Pilots, Cabin and Maintenance Since 2002, Modern.Work has been providing airlines with Logipad, an inhouse-developed Electronic Flight Bag (EFB) solution. Logipad makes flight management simple, fast and smart for pilots, crew and ground members. Due to a Single Sync transaction process and modules like Document Management, eForms and eBriefing / EFF, Logipad reduces paperwork. In 2017, Modern.Work GmbH merged with DextraData GmbH, an IT consulting company and independent software vendor. Together the companies not only offer comprehensive expertise in IT services and EFB, but also implement and develop IT solutions such as Logipad according to customer needs. Furthermore, clients can profit from the companies’ cooperation with important IT and aviation manufacturers (e.g. Microsoft Corporation, Jeppesen Sanderson Inc. and Avialytics GmbH). DextraData’s portfolio includes: Business Consulting, Cloud & Managed Services, IT Service & Enterprise Management, Next Generation Infrastructure, Modern Work / Software Infrastructure and Program & Project Management. The company is located in Gemany.

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Lufthansa Industry Solutions

W: T: +49 40 5070 30000 E: Location: Germany, Switzerland, USA

NAME OF PRODUCT MARKETED • DocManage Product Suite, • DocSurf Mobile, EFFOM, DocCreate KEY BUSINESS/SOFTWARE AREAS • IT Solutions and Process • Consulting for MRO • Electronic Flight Operation Manuals • Airline Job Card Content Management • Predictive Analytics and Maintenance • RFID Lufthansa Industry Solutions is an IT service company for process consulting and system integration. This wholly-owned subsidiary of Lufthansa Group supports its customers with the digital transformation of their company. Its customer base includes both companies within Lufthansa Group as well as more than 150 companies in various other industries.


AIRCRAFT IT Operations

The products EFOM and DocSurf Mobile were developed together with Lufthansa Airlines based on 15 years of common experience and excellence in electronic flight operations manuals and processes to fulfill both current and future requirements. • EFOM — A manufacturer independent Content Management System. Functionally mature and based on 17 years of experience, EFOM makes it possible to fulfill FlightOps requirements, e.g. expandable for new publishing backends; flexible to integrate new documents; open for customized enhancements or to integrate business processes such as Compliance Management. • DocSurf Mobile — A Library Viewer for MRO and FlightsOps documents is available as a native iOS app or Windows application. The revision service allows change lists to be checked and content to be compared with a previous version. Navigation is intuitive and includes a fast and easy search. A user independent  management of favorites and notes is provided, keeping this information revision safe and available.

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AIRCRAFT IT Operations • MARCH-APRIL 2019 • 64

Lufthansa Systems W: T: +49 69696 90000 E: Location: Germany and in 16 other countries.

NAME OF PRODUCT MARKETED • IT Solutions KEY BUSINESS/SOFTWARE AREAS • Operations and Commercial Solutions • Flight Deck Solutions • Finance Solutions • In-Flight Entertainment and Mobile Solutions • Professional Services and Consulting The company offers its more than 350 airline customers an extensive range of successful and in many cases marketleading products for the aviation industry. The innovative IT products and services in this portfolio offer customers a wide range of economic benefits while also contributing to improving efficiency and competitiveness. In addition, Lufthansa Systems also supports its customers both within and outside the Lufthansa Group with consulting services and the experience it has gained in projects for airlines of every size and business model.

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Open Airlines


W: T: +33 5 82 84 06 18 E:

W: T: +44 141 280 0050 E:

W: T: +33 531 615 215 E:

W: T: +33 (0) 534 362 971 E:

Location: Toulouse, France; Waterloo, Canada; and Hersham, UK

Location: UK

Location: France, Asia, USA

Location: France

NAME OF PRODUCT MARKETED • Electronic Flight Bag applications • Fuel applications • Dispatch & Crew Planning • Airspace & Airport Consulting


NAME OF PRODUCT MARKETED • SkyBreathe Fuel Efficiency • Crew Intelligence • OptiFleet • CrewPad

NAME OF PRODUCT MARKETED • Orlando Suite for Tech Pubs

an Airbus Company

KEY BUSINESS/SOFTWARE AREAS • Electronic Flight Bag & Documentations • Fuel Solutions • Ops Control Center Solutions • Consulting • Flight Data Analysis NAVBLUE is an aviation services company, dedicated to Flight Operations & Air Traffic Management Solutions, wholly owned by Airbus. Through digital & collaborative innovation, our passionate and customer-focused team develops solutions to enhance the safety and efficiency of air transport. NAVBLUE provides solutions and services for mixed fleets and supports both civil and military environments, on the ground or on board any aircraft. NAVBLUE offers the highest level of expertise in digital cockpit operations, Operations Control Centre (OCC) systems, Flight Ops Engineering, Performance Based Navigation (PBN) and Air Traffic Management (ATM).

KEY BUSINESS/SOFTWARE AREAS • Electronic Techlog • Electronic Forms (Assessments) • Document Management • Operational Analysis • Station Operational Compliance The concept behind our CoNVerge platform is simple. We believe that businesses should have the flexibility to easily innovate and add new applications to their toolbox, without being stifled by legacy technology or a single technology brand. CoNVerge is all about minimising risk, fuss and capital costs and maximising efficiency. Provided as a service, it combines a hosted environment and web portal with mobile applications and data interfaces to virtually any system. The platform is easily integrated into your existing business systems and brings together the best tools to handle data acquisition and data analysis — all on scalable infrastructure. Best of all, we even take the day-to-day management off your hands. Our CoNVerge platform is blazing a trail in the aviation sector. In a hi-tech industry, where the stakes are even higher, long-standing clients such as British Airways Cityflyer know they can rely on NVable and our custom-designed software to make things simple, safer, more secure and streamlined. We provide airlines with technology solutions that reduce effort, improve processes and produce useful information, with one simple goal — to change things for the better. Bring everything together and do IT better when you bring onboard CoNVerge and NVable.

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KEY BUSINESS/SOFTWARE AREAS • Fuel Efficiency • Crew Efficiency • Fleet Efficiency • EU-ETS Management • Cabin Crew CRM Based in Toulouse, the cradle of aeronautics and space, OpenAirlines was created in 2006 to help airlines optimize their operations. Thanks to a highly qualified and committed team of Fuel Experts, Data Scientists, and IT Specialists, OpenAirlines is today a world leader in the market for flight operations optimization software with a range of complete solutions answering all the key requirements of aviation professionals. Drawing on 8 years of R&D, OpenAirlines has developed SkyBreathe®, an innovative eco-flying solution based on Cloud, Artificial Intelligence, and Big Data to save fuel and reduce airlines’ carbon footprint by up to 5%. Rewarded by many innovation awards and leader in the low-cost market, the software is now used by a very active community of 30+ airlines around the world including Malaysia Airlines, Norwegian, Cebu Pacific, flydubai and Atlas Air… Now composed of 40 fuel experts with offices in Miami and Hong Kong, OpenAirlines continues its growth and begins in 2018 the development of a new module, called SkyBreathe® OnBoard, designed to be embedded in the cockpit to give recommendations to pilots in real time.

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AIRCRAFT IT Operations • MARCH-APRIL 2019 • 65

KEY BUSINESS/SOFTWARE AREAS • Cloud Aviation Document Management • OEM and company manuals XML authoring • Controls & Data Analytics • Publi shing and Distribution • Web & Mobile & EFB document viewer Orlando Suite for Tech Pubs is an XML-based cloud Document Management System designed for airlines, MRO and manufacturers. It is the unique solution capable of managing Company, Flight Ops, Maintenance and Engineering manuals in one system. It is natively compliant with OEMs’ proprietary electronic data schemas and with the main aviation technical data standards (ATA Spec 2300, ATA iSpec 2200, S1000D). Orlando Suite features are in 7 modules to streamline the manuals lifecycle: Library (Cloud CMS), Editor (Web based WYSIWYG editing, content reuse), Merger (automated OEM/ airline manuals reconciliation), Analytics (data checker, compliance to regulations, revision report), Publisher (HTML, PDF and XML), Dispatcher (Distribution of publications, Mobile Content Management), Explorer (Web & Mobile & EFB viewers). It also supports interoperability with other systems, and (manuals can be exported to their native XML standard. Our customers benefit from the best in class secured Cloud offer as well as premium support services delivered by our Tech Pubs experts committed to assisting users at every stage of the process. Orlando is the sole off-the-shelf solution approved by the leading turboprop manufacturer ATR to manage the ATR Flight Operations XML manuals.

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PACE — a TXT company



W: T: +49 30 4081895-0 E:

W: T: +4930293620 E:

W: T: +44 1273 782130, +1 321 473 7423 E:

W: T: +44 (0) 1332 777 100 E:

Location: Germany

Location: Germany, France, USA

Location: UK

Locations: Dahlewitz, Germany; Bristol, UK; Derby, UK; Houston, USA; Indianapolis, USA; Singapore; Wellington, NZ.

NAME OF PRODUCT MARKETED • XR/docs, ARC-Desk, • TCToolbox Airline Edition

NAME OF PRODUCT MARKETED • Pacelab Flight Profile Optimizer • Pacelab CI OPS


KEY BUSINESS/SOFTWARE AREAS • XML Content Management • System (CMS) • Revision Management Workflow • Electronic Publications for EFB • PDF Publication with Change Packages • Consulting and Support

KEY BUSINESS/SOFTWARE AREAS • Flight Profile Optimization • Cost Index Operations • Fuel Efficiency • Operational Efficiency • EFB Library Viewer


Ovidius offers complete solutions for creating, managing, and distributing airline operation manuals, which allow for fast revision cycles by extensive automation of crucial processes. Our solutions support our customers in meeting regulatory requirements (IOSA / EASA) and we are certified according to EN 9100:2009.

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Working with many of the leading OEMs, engine manufacturers and airlines for more than two decades has enabled us to develop a range of innovative products that directly respond to the challenges of the international aviation community.

KEY BUSINESS/SOFTWARE AREAS • Worldwide Flight Planning • Worldwide Navigation RocketRoute was established in 2009. The solution has processed more than one million flights and has more than 50,000 users flying around the world. RocketRoute’s system is built by pilots for pilots and now incorporates all the features that airlines and business jet operators are looking for in their next generation of mobile connected flight planning system.

We closely collaborate with performance and cabin engineers, senior training captains, fuel conservation and operational efficiency managers, EFB teams and consultants to deliver hands-on support for strategic and operational tasks.

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KEY BUSINESS/SOFTWARE AREAS • Equipment Health Monitoring • Fuel Management • Emissions Monitoring • Fleet Reporting • Safety, Quality and Risk Management • MRO Business and Parts Management • Expert Consultancy Today, in the aerospace sector only, over 1,300 customers are benefiting from our Data Services globally. Through our EHM services, we monitor around 10,000 engines, 24 hours a day, 7 days a week, 365 days a year, analysing billions of data points on-board per flight, and millions every day on the ground. Our data services complement the Group’s TotalCare® Service Solutions of Maintenance, Availability, Efficiency and Asset Value, allowing our customers to increase availability of their critical assets, minimising risk and operational disruption to ultimately improve their operational efficiency.

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The SA Group

Safety Line



W: T: +45 7950 8000 E:

W: T: +33 (0) E:

W: E:

W: T: +33 1 1 60 59 40 74 E:

Locations: Denmark, Sweden, Norway, Czech Republic, Greece, Bahrain, CIS, India and Malaysia

Location: Paris, France

Location: Switzerland. Regional Offices in: USA, UAE, UK, Canada, France, Brazil and Singapore.

NAME OF PRODUCT MARKETED • Scandinavian Avionics’ Tablet Based EFB Solution

NAME OF PRODUCT MARKETED • SafetyCube, OptiClimb, • FlightScanner, AirsideWatch

NAME OF PRODUCT MARKETED • AIRCOM applications and services, Datalink, EFB solutions, CrewTab

KEY BUSINESS/SOFTWARE AREAS • Electronic Flight Bag Solutions • Avionics Certification • Avionics Installation • Avionics Maintenance, Repair & Overhaul • Avionics Training

KEY BUSINESS/SOFTWARE AREAS • Safety Management System (SMS) • Fuel Efficiency • Fuel Management Systems • Flight Data Monitoring (FDM) • Ground Operations

Scandinavian Avionics offers a state-of-the-art, future-proof, tablet based Class 2 EFB solution, which provides the functionality to meet today’s operational requirements of airlines and aircraft operators and in addition is simple to upgrade in the future to meet coming requirements.

Safety Line is an innovative digital technology company, specialized in data management software solutions for aviation. With a team of highly experienced Aviation Industry and Safety experts (including former BEA investigators), Data Scientists and IT specialist, Safety Line is in a position to propose an extensive range of products able to match the world’s issues challenges in air transport.

KEY BUSINESS/SOFTWARE AREAS • AIRCOM applications: FlightTracker, FlightPlanner, FlightMessenger • Cockpit Applications and Services • AIRCOM ACARS Services • AIRCOM Datalink Applications • AIRCOM Information Services

The concept consists of two ruggedized 10.1” Panasonic tablets installed in the cockpit combined with a data integration center and a communication unit installed in the avionics compartment. The data integration center is used for power, aircraft interface and server capability and the communication unit enables and controls the data communication between the EFB system and the airline’s ground infrastructure. The SA Group provides complete turn-key avionics solutions for civil and military aircraft.

OptiClimb is based on Machine Learning combined with Optimization and aims at reducing the fuel consumption through the use of flight data. After 2 years of R&D, it was applied to a fleet of Boeing 737 at Transavia France and demonstrated that 10% of the fuel used during climb ended up in $40 savings per flight. Yearly, it means that for one aircraft the savings can reach $80’000. With 25 aircraft in its fleet, Transavia can save $ 2 M per year. It is a very promising offer for any airline.

SITAONAIR was born to drive new thinking and address challenges airlines face in ground and inflight connectivity, cockpit data services and air traffic management solutions, aircraft communications and infrastructure solutions, as well as application development for both passengers and crew.

Location: Villaroche/Montereau (Paris area, France)

NAME OF PRODUCT MARKETED • SFCO2®: Smart Fuel Efficiency; Engine Remote Diagnostics; • Engine Fleet Management KEY BUSINESS/SOFTWARE AREAS • Fuel Efficiency Service • Engine Health Monitoring • Engineering Supports Snecma (Safran) offers its customers world-class services throughout the life of their engines via its comprehensive service package named EngineLife®. This offer embodies Snecma’s experience and recognized expertise as an OEM on engine performance & maintenance, flight operations and IT. The aim of our services is to help our customers meet their operational requirements and decrease their operating costs.

A fully owned subsidiary of SITA In January 2015, SITA and OnAir formed SITAONAIR as part of the SITA Group to help airlines realise the full potential of the connected aircraft. This combined SITA’s proven knowledge of airline communications and IT, and OnAir’s expertise in supplying in-flight connectivity. As the world’s leading specialist in air transport communications and information technology, SITA provides the broadest portfolio for the air transport industry.

SafetyCube is an integrated risk and compliance management software that provides airlines with a ready-to-use solution for new IR-OPS requirements. FlightScanner  allows you to automatically identify the factors which explain hazardous situations based on all flights data. AirsideWatch  determines the runway condition without interfering with operations at a time when airport safety and capacity issues have become increasingly complex to manage.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

CLICK HERE for Product Details CLICK HERE to Request Private Demo

CLICK HERE for Product Details CLICK HERE to Request Private Demo

AIRCRAFT IT Operations • MARCH-APRIL 2019 • 67

CLICK HERE for Product Details CLICK HERE to Request Private Demo




Ultramain Systems

UTC Aerospace Systems

W: T: +31 20 654 1824 E:

W: T: +48 600 800 528 E:

W: T: +1.505.828.9000 E:

Location: Netherlands, Poland, Canada, USA

Location: Poland

Location: Albuquerque, New Mexico USA

W: T: Toll Free 1-844-UTAS-EFB T: (844-882-7332) E:


NAME OF PRODUCT MARKETED • Aircraft performance monitoring • Diagnosis of performance problems • Fuel efficiency analysis • Aircraft/engine benchmarking

NAME OF PRODUCT MARKETED • ULTRAMAIN® M&E / MRO • ULTRAMAIN Mobile Mechanics™ • ULTRAMAIN Mobile Inventory™ • efbTechLogs™ • eCabin™

KEY BUSINESS/SOFTWARE AREAS • Weight and Balance • Communication and Alerting • Pilot and Cabin Crew Briefing • Flight Planning and Tracking • Fleet Management Smart4Aviation is one of the fastest growing companies in aviation operations, founded to provide web and mobile based products and services designed to optimize, simplify and improve airline operations. Our company is committed to delivery of the highest quality, most innovative and costeffective, state-of-the-art solutions to support all of your current and future operational business needs. Our products effectively manage all operational business units, such as Operations Control Management, Load Planning and Weight & Balance, Communications (all Operational and Corporate branches), Flight Planning, NOTAM Management, Flight Dispatch, Flight and Cabin Crew Briefing, Weather, Flight Tracking and Aircraft Performance.

KEY BUSINESS/SOFTWARE AREAS • Save operational & fuel costs • The most precise results • For all aircraft types • Fully automated advancedAPM provides tail-specific aircraft performance for precise fuel planning and accurate calculation of optimum speeds and altitudes. For all aircraft types and fully automatic. StorkJet was established in 2014, to support airlines reveal new saving potential and optimize flight operations. Based on 6 years of R&D we developed a unique machine learning models of aircraft fuel consumption which can predict fuel usage at almost any atmospheric conditions. Their precision is twice as high as manufacturer’s models. Such technology is being used in all StorkJet’s products and fuel efficiency analyses.

Our web based and mobile solutions with an exceptional support are recognized within the industry as being some of the most dependable and innovative in the market. All of our current customers such as Air Canada, Delta Air Lines, Air France, Emirates, Air New Zealand, Qantas, easyJet, Thomas Cook, Thomson Airways, flydubai, Alaska Airlines, Horizon Air, Martinair and Air Austral have all benefitted from implementing Smart4Aviation solutions.

KEY BUSINESS/SOFTWARE AREAS • Maintenance & Engineering • MRO • Maintenance Planning & Scheduling • Paperless Customer Care on Tablets • Electronic Aircraft Logbook Ultramain Systems, Inc. develops M&E / MRO and EFB software for the aviation industry and is the only aviation software provider with customers running full, end-toend paperless operations from the cockpit to the ground. ULTRAMAIN® v9™ , featuring Mobile Mechanic™ and Mobile Inventory™, enables real-time paperless data collection for the full maintenance and inventory process. Combine ULTRAMAIN v9 with efbTechLogs™, the easy-to-use electronic logbook, and the entire maintenance process becomes paperless. Contact us to learn what you need to equip your organization with consumer mobile devices and see why elite aviation customers around the world are choosing ULTRAMAIN to reduce costs and increase aircraft up time.

Location: Burnsville, MN, USA (Corporate Headquaters Charlotte, NC, USA)

NAME OF PRODUCT MARKETED • “OpsInsight™ Electronic Flight Folder • Tablet-compatible EFB Systems • SmartDisplay® EFB Systems • Aircraft Tracking Capabilities” KEY BUSINESS/SOFTWARE AREAS • Tablet EFB Systems • EFB Hardware • EFB Applications & Content Management • Flight Tracking Capabilities • Customizable solutions UTC Aerospace Systems provides hardware and software solutions that enable operators of all types of aircraft to access, manage, and use aircraft data to increase operational efficiency and enhance flight safety. Our newest product offering, OpsInsight™ Electronic Flight Folder, is the first app designed around the day in the life of a commercial pilot. It connects the user to the aircraft via our Tablet Interface Module (TIM®) and Aircraft Interface Device (AID) and integrates flight planning, avionics data, flight performance tracking, and weather data with real-time updates and notifications to enable both in-flight performance improvement as well as long-term route optimization.

Smart4Aviation’s web and mobile-based solutions have been acknowledged as the “Smart Choice” within the industry by a number of international and domestic air carriers.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

CLICK HERE for Product Details CLICK HERE to Request Private Demo

CLICK HERE for Product Details CLICK HERE to Request Private Demo

AIRCRAFT IT Operations • MARCH-APRIL 2019 • 68

CLICK HERE for Product Details CLICK HERE to Request Private Demo



Vistair Systems

Web Manuals International

W: T: +353 1611 4625 E:

W: T: 01454 550663 E:

W: T: +46 (0)40 694 10 40 E:

Location: Ireland, USA, India, Australia, Switzerland, UK, China

Location: United Kingdom

Location: Sweden, USA

NAME OF PRODUCT MARKETED • AeroDocs Airline Document Management System • Viasat Wireless IFE • Viasat In-flight Internet • Viasat EFB • Viasat Connected Aircraft Platform

NAME OF PRODUCT MARKETED • DocuNet, CrewNet, SafetyNet, QualityNet, RiskNet

Multiple modules available, deployed to meet airline’s specific needs.

KEY BUSINESS/SOFTWARE AREAS • Aviation Document Management Solution • Aviation Safety Management Software • Aviation Quality Management Solution • Crew Notices and Bulletins Software

KEY BUSINESS/SOFTWARE AREAS • Connected Aircraft Platform • AeroDocs Document Management System • Modular EFB • Wireless IFE • In-flight Internet/Connectivity

Vistair provides document, safety and quality management technology solutions to support the delivery of improved safety, compliance, and operational efficiency that results in significant commercial savings to airline organisations. Combining technology, development expertise and service delivery, Vistair’s solutions provide both airlines and ground operations with an approach that helps demonstrate a clear link between increased reporting and a change in procedures and behaviours, to drive a safer organisation.

A connected aircraft platform with document control, pilot EFB, wireless IFE, and in-flight internet products and services plus a software platform and mobile apps for aircraft and flight-related data; the right information to pilots, flight ops and passengers. AeroDocs document management is easy-touse in operations of all sizes, globally. It is enterprise-grade, scalable and the only end-to-end system managing the entire document lifecycle while supporting compliance. AeroDocs is modular, with complete control over editing, distribution and viewing of documents on the ground and in the cockpit. Document control for Flight ops and EFB admins. Customised reporting supports safety and compliance managers, while controlling risk. AeroDocs is designed to transform your airline’s approach to document management, and support strategic business goals.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

Document Management: DocuNet™ is a powerful document management and distribution solution, capable of delivering a complete operational library of all mission-critical content across all platforms,and fleets. It provides a process for airlines to control the intellectual content of manuals, with Vistair handling processes relating to data, publication and delivery, enabling airlines to focus on core business operations. Safety/Quality Management: SafetyNet™ is an aviation reporting system and investigation solution that drives real change in the management of safety-related occurrences. It is currently deployed by a number of global airlines including Delta and also counts the military among its user base. Complementing this is RiskNet™ an advanced, change and aviation risk management solution that provides hazard identification. Integrating with both, QualityNet™ is a comprehensive aviation compliance software that enables Quality Managers to manage audit schedules, checklists and non-compliances through an intuitive interface.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

NAME OF PRODUCT MARKETED • Web Manuals KEY BUSINESS/SOFTWARE AREAS • Monitoring • Authoring • Editing • Publishing • Distribution Web Manuals International AB has developed knowledgemanagement solutions for the aviation industry since 2008, with the headquarters in Malmö, Sweden and an office in San Diego, California. Web Manuals is a tool for digitizing manuals to simplify authoring and distribution of company manuals for the aviation industry. Web Manuals is available as a Software-as-a-Service subscription, with minimal training and configuration required to get started. The service includes support, hosting, availability monitoring, maintenance, and at least two system upgrades per year. We set the standard for digitizing manuals for the aviation industry by providing an easy-to-use solution enabling endto-end control, compliance, agility and cost-efficiency. In short, our clients save time and money in editing, publishing and distributing their operational manuals while being able to publish new revisions as often as needed and gain a full control of their documentation and communication systems. The Web Manuals Compliance Libraries enable compliance automation by allowing controlled real-time compliance monitoring of company procedures linked to Implementing Rules and Acceptable Means of Compliance in the EASA and FAA regulations, as well as a number of aviation standards such as IOSA, IS-BAO and ARGUS.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

AIRCRAFT IT Operations • MARCH-APRIL 2019 • 69

WHAT’S IN THE MRO ISSUE? CASE STUDY: Looking to an efficient future Yang Kai, IT Project Manager, China Southern Airlines General Aviation Ltd (CSAGA)

WHITE PAPER: A new technology step to Industry 4.0 for MROs Dr. Hugh Revie, Sales Director, Aerospace, Ubisense

WHITE PAPER: Effective and efficient

Mark Schulz, Senior Vice President Worldwide Sales, EmpowerMX

WHITE PAPER: Commercial aviation in 2019

Mark Martin, Director, Aerospace & Defence Business Unit, IFS

VENDOR JOB CARDS • EXSYN Aviation • Solutions Aerostrat PLUS News and The Aircraft IT Tender upload functionality.

AIRCRAFT IT MRO Click here to read

AIRLINE & AEROSPACE MRO & FLIGHT OPERATIONS IT CONFERENCE 26th & 27th March 2019 – Hotel NH Noordwijk Conference Centre, Amsterdam, Netherlands

EMEA 2019

Pre Digit -Confere al Tra nce ns in Av formatio n iat Train ing W ion orksh 25th op Ma 14:00 rch 2019 - 17:3 0

“Excellent! Very useful information and case studies to help with our big transformations. Included issues very relevant to our job” Engineering Specialist, Emirates Vendors exhibiting their software include:

The World’s Leading Aviation IT Conference for MRO/M&E and Flight Operations Solutions returns to Amsterdam in 2019 bigger and better! For further information contact Stephen Keeble – +44 1403 230 888

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Aircraft IT Operations, V8.1, March-April 2019  

Aircraft IT Operations is the place for the aviation industry to keep updated with all the Flight Operations IT Software solutions on the ma...

Aircraft IT Operations, V8.1, March-April 2019  

Aircraft IT Operations is the place for the aviation industry to keep updated with all the Flight Operations IT Software solutions on the ma...