Aircraft IT Operations V7.4, September-October 2018 by aircraftit

AIRCRAFT IT Operations CASE STUDY: AZUL LINHAS AÉREAS BRASILEIRAS WHITE PAPERS: ESTERLINE AVIONICS SYSTEMS - AIRCRAFT COMMERCE CONSULTING

SEPTEMBER-OCTOBER 2018 • V7.4

Flight tracking for Azul Linhas Aéreas Real-time global coverage achieved using ADS-B data

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AIRCRAFT IT Operations: WELCOME

COMMENT Aircraft IT Operations brings you up to date with the latest development to further improve your operations processes

AIRCRAFT IT Operations Publisher/Editor Ed Haskey E-mail: ed.haskey@aircraftit.com Telephone: +44 1273 454 235 Website: www.aircraftIT.com Chief Operating Officer Scott Leslie E-mail: scott.leslie@aircraftit.com Copy Editor/Contributor John Hancock E-mail: john@aircraftit.com Magazine Production Dean Cook E-mail: deancook@magazineproduction.com AircraftIT Operations is published bi-monthly and is an affiliate of Aircraft Commerce and part of the AviationNextGen Ltd group. The entire contents within this publication © Copyright 2018 AviationNextGen Ltd an independent publication and not affiliated with any of the IT vendors or suppliers. Content may not be reproduced without the strict written agreement of the publisher. The views and opinions expressed in this publication are the views of the authors and do not necessarily reflect the views or policies of their companies or of the publisher. The publisher does not guarantee the source, originality, accuracy, completeness or reliability of any statement, information, data, finding, interpretation, advice, opinion, or view presented.

t could be argued that three things dominate the world of Aircraft Operations software: making a profit, knowing where an aircraft is, plus bringing together and managing all of the myriad IT-based functions that every aircraft and support system now uses. These might sound very simple objectives but each one comes loaded with a host of other and associated factors. Following a number of aircraft losses and disappearances, it has been realized that simply waving an aircraft off from its airport of departure (I exaggerate but not too much) and tracking where it ought to be, is not the best way to ensure the safest and most efficient flight. Far better to know where it is and to have passive systems alert Operations Control and/or Air Traffic Control if anything untoward is happening on or to the aircraft. Equally, aircraft are now flying computer networks with a host of systems managing the aircraft, managing the flight and generating data for both the Operations and the MRO/ M&E sides of the airline. This poses challenges for both integration and, by extension, for security which loves integration and continuity. However, while all of the above is important, at the bottom line, literally, an airline or an aircraft operator is a business and businesses need to make profits which means managing revenue and costs. Fuel is a large part of those costs, something like a third, and so any saving will go straight to the bottom line. Added to which, more efficient use of fuel will contribute

positively to emissions management, another cost these days. This issue covers those three big topics with, first, an article on flight tracking in a large South American airline. The article talks about the need for flight tracking for both the business and, of course, the regulatory requirement — ICAO’s GADSS. It also explains how tracking is being achieved and what systems will support it. Our next article is about the many software solutions that an aircraft carries or, to be more precise, about how a familiar on-aircraft device, the AID (Aircraft Interface Device), is being seen as the dependable central hosting device for many of the systems that an aircraft uses today and will need in the future. Our final article is part one of a comprehensive ‘workshop’, from a subject expert on the art and process of managing fuel and, as importantly, managing the behavior of the people who can influence fuel use. On top of all that, we have two excellent Vendor Flight Logs from Safety Line and from Comply 365. Then there is the regular round-up of news and technology developments and the chance to view recordings of some recent webinars on topics of real interest in aviation IT. Add to that useful features such as ‘Operations Software Directory’ and you have Aircraft IT Operations: Putting information about technology in your sector right on your desk-top.

Ed Haskey

AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2018 • 3

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CONTENTS 06 Latest News and Technology updates Keeping up with what is happening in a complex and evolving business world is a challenge. At Aircraft IT Operations or here in the Aircraft IT Operations e-journal the latest developments are sorted and ready to read.

26 CASE STUDY: Real-Time Flight Tracking at Azul Linhas Aereas Felipe Starling, IT Manager Flight Ops Solution, Azul Linhas Aereas In this outline of Azul Linhas Aereas Brasileiras’ global, real-time flight tracking project, we’ll see how using space-based ADS-B data access allows Azul to track flights in real-time.

34 WHITE PAPER: The AID and Application Hosting Jean-Marie Bégis, Director EFB & Aircraft Information Systems, Esterline Avionics Systems The flexibility with short and long term benefits of AID ‘open application hosting’ in support of flight operations and maintenance support applications, as well as associated IT integration and security implementation challenges.

40 VENDOR FLIGHT LOG Tom Samuel shares the passion for accurate and consistent information that motivates Comply365 In a recent one of our Q&A pieces, Tom Samuel, CEO, Comply365 completes his ‘Vendor Flight Log’ for Aircraft IT.

42 WHITE PAPER: A fuel Efficiency masterclass Part 1 Sander de Moor, Global Lead — Fuel Efficiency, Aircraft Commerce Consulting The economic impact of fuel efficiency management is huge, since today fuel costs typically represent 25% — 30% of an airline’s total costs. Read some practical examples on how to lower fuel consumption and substantially improve profitability.

49 VENDOR FLIGHT LOG Pierre Jouniaux offers us an insight into the safety and big data utilization priorities at the heart of Safety Line’s success In another of our Q&A pieces, Pierre Jouniaux, founder and Chief Executive Officer, Safety Line S.A.S. completes his ‘Vendor Flight Log’ for Aircraft IT.

50 Operations Software directory A detailed look at the world’s leading Operations IT systems.

AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2018 • 5

NEWS

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In early June 2018, Safety Line CEO Pierre Jouniaux attended the FTE conference and held a pitch in front of airlines and airports representatives to introduce the innovative solutions OptiClimb and AirsideWatch. FTE gives the opportunity to air transport and travel industry stakeholders to collaborate closely to prepare for the digital opportunities and trends that will shape tomorrow’s travel experience both on the ground and in-flight.

Web Manuals signs up its first aircraft manufacturer in Nextant Aerospace In late June 2018, Web Manuals Inc, developer of digital documentation solutions for the aviation industry, announced Nextant Aerospace as its first aircraft manufacturing customer. Nextant Aerospace, the US-based aircraft remanufacturing specialist, will use Web Manuals to digitally edit and review its technical manuals, before distributing them to its customers and staff. The move represents Web Manuals’ expansion into a new sector, with the company able to provide document digitization across the aviation industry, including business aviation operators, airlines, ground handlers and medical services. Shawn George, Vice President, Nextant Aerospace, said: “We have wanted to address the process of how we update our manuals for some time and Web Manuals provides the perfect solution. Its cloud-based system enables us to make modifications and seamlessly share these updates with our customers and staff. We are looking forward to applying the time and cost savings, that working with Web Manuals promotes, elsewhere in the business.” Krister Genmark, Director of Operations Americas, Web Manuals, said: “We initially opened discussions with Nextant Aerospace at NBAA-BACE last year and we are delighted to be announcing the company as Web Manuals’ first customer in the manufacturing sector. Working with Nextant Aerospace is a very exciting new chapter for us.” Read the full story on Aircraft IT Website

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SITAONAIR’s aircraft Internet of Things takes off with pioneering AirBridgeCargo and CargoLogicAir project In mid-July 2018, SITAONAIR announced that its trademark ‘open platforms’ approach will be turning the aircraft Internet of Things (IoT) concept into a reality. In this key development for the air transport industry, SITAONAIR will securely integrate diverse aircraft avionics — encompassing sensors, connectivity, hardware, applications and more — heightening the potential of the connected aircraft. For this project, SITAONAIR is joining forces with two cargo carriers AirBridgeCargo Airlines (ABC) and CargoLogicAir (CLA) at the 2018 Farnborough Air Show. They will demonstrate how SITAONAIR’s IoT platform enables two strategic partners, ABC and CLA, to monitor, in real-time, the journey of sensitive pharmaceutical cargo inflight. SITAONAIR’s IoT solution for ABC and CLA collects IoT data provided by OnAsset Intelligence, its demo partner and cargo-monitoring specialist, during the course of a flight. This OnAsset Intelligence data is fed through SITAONAIR’s onboard IoT edge gateway. The data can then be sent, securely, to its ground data management and dispatch platform, built to monitor the inflight status of carriers’ goods. Currently, no other solutions on the market provide inflight cargo sensing and freight condition visibility, as perishable and temperature-sensitive goods can only be monitored on the ground. SITAONAIR’s collaboration with ABC and CLA therefore represents a shift in technological intelligence, enabling actions or decisions to be made inflight to help optimize performance. Sergey Lazarev, General Director of AirBridgeCargo Airlines, said: “As one of the world’s leading cargo airlines, digital pharma is a priority innovation focus for us. With Internet of Things capabilities by SITAONAIR, we can provide the best transportation conditions inflight for customers’ invaluable cargo.” Read the full story on Aircraft IT Website AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2018 • 8

NEWS

Sirax User Conference: Lufthansa Systems presents new module for automatic tax calculation Airline customers of the revenue accounting solution meet up in Hamburg

Towards the end of June 2018, Lufthansa Systems hosted its 13th Sirax User Conference. The Sirax community met in Hamburg from June 26th to 28th. At the event, Lufthansa Systems presented new features for the Sirax product family such as the new X1 Tax Module for automatic tax calculation. Around 50 attendees, including representatives of 20 customer airlines of all sizes and business models, used the conference to discuss current issues and trends, and define new ideas for upcoming releases. “Efficient and accurate revenue accounting has to meet requirements that are complex and sometimes change dynamically. Tax regulations and countryspecific aspects also need to be considered,” said Andreas Reimann, Head of Finance & Commercial Products & Solutions at Lufthansa Systems. “Our Sirax product family is ideally positioned to meet these requirements with the new X1 Tax Module, and it is continuously advanced, updated and enhanced together with our customers.” The new X1 Tax Module, which is part of the Sirax revenue accounting solution, calculates all applicable taxes fully automatically based on travel data. The system checks tax regulations and other conditions (YQ/YR conditions) depending on the routing, issue terms and other details of a passenger’s trip and applies the appropriate taxes for the trip. Tax calculation is based on Airline Tariff Publishing Company (ATPCO) tax rules (X1/2) and thus includes all required charges, levies and fees (TTBS/RATD, YQ/YR and PFC). All daily updates provided by ATPCO are automatically fed into the tax module’s database. The new functionality has been developed to meet a customer request and is now available to all Sirax customers. Many product enhancements such as this new feature are initiated directly by the community, including new functionalities for automatically detecting scheduled changes, bug fixes related to the Fare Calculation Box, and workflow improvements. In addition to new functionalities, Lufthansa Systems also presented the new Sirax product family portfolio at this year’s user conference. The product family includes revenue accounting products like Sirax/RA and Sirax/Credit, as well as Sirax/Cockpit, services such as providing the new X1 Tax Module as a web service, and encryption systems (pEngine, sEngine). Lufthansa Systems also offers corresponding consulting services. Read the full story on Aircraft IT Website AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2018 • 9

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The ground radars installed at major airports usually serve the purpose of monitoring live ground traffic of aircraft and airside vehicles for safety purposes. Radar data is then usually stored with a possibility to ‘replay’ past activity in a similar manner as rewinding a video player. By breaking down ground radar data into searchable aircraft trajectories, Safety Line’s AirsideWatch unleashes powerful airport operations and safety analytics, allowing all types of searches on a variety of criteria such as multiple points of passage, airline, aircraft type, date and time, type of trajectory and trajectory phase, and visibility and lighting conditions. Furthermore, trajectories are broken down into specific phases, from parking and pushback to alignment and take-off, or from landing and runway exit to gate, with the possibility to identify the time and distance covered between any two phases. This allows for additional analytics such as taxi time and distance, time at gate, or time at de-icing bays. Finally, AirsideWatch will also help airports monitor, much more precisely than ever, their noise and emissions impact by feeding noise and emissions simulation models with extremely precise inputs from actual aircraft trajectories, including speeds and accelerations.

AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2018 • 10

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Smart4Aviation is excited to welcome Virgin America into our Partnership with Alaska Airlines

Smart4Aviation is very proud to be one of the most trusted vendors of Alaska Air Group. The use of S4A Smart COMM (communication and alerting) and S4A Smart LOAD (weight and balance) has successfully supported Alaska Air Group’s daily operations since 2014, delivering automation flight ratio at the level of 80%. Years of cooperation have resulted in a variety of achieved milestones and delivered projects, the last being connected with the strategic operational merger between Alaska Airlines and Virgin America. On Tuesday, June 19th 2018 all former Virgin America flights (~73 Airbus aircraft) started to be operated in the S4A Smart LOAD application under the aegis of the single Central Load Planning Department (CLP) (currently ~283 aircraft in total). 250 flights per day were added to the S4A Smart LOAD and S4A Smart COMM process. More than 3,200 employees have been positively affected by this change — primarily Airport Operations & Customer Service (AOCS) and Airbus pilots. The readiness of Alaska Air Group business units was significant to achieve desired merger goals, including the preparation of required updates to manuals and FAA regulatory approval. The payoff will be not only increased efficiencies at the stations, but also future IT savings thanks to the decommissioning of Virgin America legacy systems. Cutover proceeded seamlessly, with no incidents reported. A significant benefit to this change is that former Virgin America Airbus aircraft can now support additional cargo items — which will increase Alaska Air Group revenue. This result was achieved thanks to the successful roll-out of S4A Smart LOAD and S4A Smart COMM applications throughout former Virgin America operations. S4A Smart LOAD application represents a truly exception based weight and balance and load planning system. It automates and optimizes load planning activity, engaging agents only when economic or loading irregularities occur. It is an extremely powerful yet simple to use solution, supporting both centralized and de-centralized airline load control models. S4A Smart COMM is a major advance in streamlining and improving airline communication processes. Efficient communication ensures efficient operations. Flight Dispatch, Operations Control, Weight and Balance, Maintenance, Pilots, Aircraft Routing and Crew Scheduling can now collaborate on operational problems and situations, using a common platform. Users have a common view of the airline’s operation with critical information alerted in real time as changes occur. Alaska Air Group operates a mix of Airbus, Boeing, Bombardier, and Embraer aircraft through its subsidiaries Alaska Airlines and Horizon Air. Read the full story on Aircraft IT Website

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After several years of joint research between Safety Line and Groupe ADP in tight partnership with its Innovation Hub, it was announced in early August 2018 that Paris-Orly Airport has become the first customer for AirsideWatch, with Paris-Charles de Gaulle Airport to follow in its footsteps shortly. “AirsideWatch provides us with unprecedented visibility on everything that happens at any location on our aprons, taxiways and runways, at any given time.” said Edward Arkwright, deputy CEO of Groupe ADP. “This makes for powerful analytics that will allow Parisian airports to further improve their efficiency and safety while limiting their environmental impact”

SkyBlocks — Safety Line’s aviation data platform

Safety Line provides Big Data solutions for the efficiency and safety of airline and airport operations. In order to store and process the vast amounts of data generated from ground radars, Safety Line developed an aviation data platform which it introduced in early August 2018 as ‘SkyBlocks’ in reference to the various building blocks of which it is comprised. SkyBlocks is fed by different sources of data. Ground radar data and weather inputs are the basis for AirsideWatch. Flight data and weather forecasts are the inputs for OptiClimb, the only climb optimization solution allowing airlines to save 5 to 10 percent of climb fuel, and FlightScanner, a unique Big Data safety analysis solution allowing them to identify correlations between safety incidents,

such as long landings or hard landings, and the non-obvious flight parameters associated with them. So far, SkyBlocks has accumulated radar data from 800,000 aircraft movements at 4 airports including Paris-Orly and Paris-Charles de Gaulle, and flight data from 600,000 flights by 1000 aircraft. The current output is respectively around 2000 ground trajectories and 2000 OptiClimb schedules per day, i.e. an average of one airport movement and one aircraft climb processed every 2 minutes. “With SkyBlocks, AirsideWatch and OptiClimb, we have been able to transform aviation data into opportunities for airports and airlines to improve their efficiency, safety and environmental impact” said Pierre Jouniaux, CEO of Safety Line. “We appreciate the strong partnership we have with Groupe ADP’s Innovation Hub and Paris-Orly Airport and look forward to working with many more airports and airlines.” INTERACTIVE Click here for full product details

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Fan Air Ltd. relies on Lido/mPilot from Lufthansa Systems

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Lufthansa Systems today announced at the beginning of August 2018 that it has acquired Fan Air Ltd. as a new customer. The Ukrainian start-up airline will use Lido/mPilot from Lufthansa Systems for the next five years. This navigation solution was implemented for the airline in the space of just two weeks after the contract was signed. “A Ukrainian airline that we have a good THE LIDO/MPILOT IPAD APP SUPPORTS PILOTS BEFORE, relationship with is also using Lido/mPilot and DURING AND AFTER A FLIGHT. recommended the product to us. We looked at the solution and were immediately impressed by the advantages it offers. Since the implementation, our pilots can access all the necessary navigation maps and documents on their iPads from anywhere, at any time.” said Yakovanko Oleksandr, Chief of Flight Safety Department at Fan Air Ltd. Lido/mPilot is Lido/Navigation’s charting solution for the iPad. The application contains all important route information, such as altitude data, airways and airport data. The system can access relevant avionics data such as GPS information, speed and the aircraft’s target direction, thus enabling it to display position and orientation of the aircraft on the integrated Airport Moving Map (Lido/AMM). The Lido charts are generated directly from the certified Lido/FMS navigation database and meet the highest standard of precision and quality. The charting standard was developed by navigation experts in collaboration with pilots, licensed dispatchers and IT specialists. The charts are to scale and include terrain and topographical data. They also depict true-to-scale topographic information and contain standardized color coding. All these features help to increase pilots’ situation awareness. “It normally takes around two months to implement Lido/mPilot. But due to special customer requirements, this had to go faster for Fan Air Ltd., so we implemented the solution in just two weeks,” said Marco Cesa, Senior Vice President Regional Management EMEA at Lufthansa Systems. “We are delighted that we can help this young airline digitally and efficiently control its navigation processes right from the start.” Fan Air Ltd. was founded at the start of 2018 and is based at Kyiv International Airport (Zhuliany) in Ukraine. The airline operates scheduled flights from Kiev to Greece, as well as charter flights from the Ukraine to Turkey, Montenegro, Albania and Bulgaria.

AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2018 • 14

NEWS

Global Eagle celebrates more than 1,000 installed aircraft

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Global Eagle Entertainment Inc. announced at the end of July 2018 that it now has more than 1,000 aircraft worldwide installed with Global Eagle WiFi equipment and service, and recently installed WiFi on the 700th satelliteconnected aircraft with Southwest Airlines, which has been a Global Eagle customer for 10 years

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Global Eagle is committed to continuous innovation in an open architecture approach that promises the best In-Flight Entertainment and Connectivity (IFEC) solution, with the right economics. The company’s use of Ku-band and Ka-band, with industry-first tests coming later this year for Low Earth Orbit (LEO) satellites, ensures that new and cost-efficient options provide airlines with future-ready passenger experience without technological or economic lock-in. Their solutions enable airlines to provide passengers with satellite connectivity, live TV, on-demand movies and entertainment, games, flight information and revenue-generating advertising. For Southwest, customers also enjoy newly deployed live streaming iHeartRadio music. “We will deliver innovative and integrated connectivity, content solutions and continued best-in-class service to all customers globally,” said Per Norén, Global Eagle EVP & Chief Commercial Officer. “Global Eagle continues to grow on all continents and deliver industry-leading technology and customer experience as consumer habits evolve,” said Josh Marks, Global Eagle CEO.

Unlock Savings with GoDirect Flight Efficiency

AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2018 • 15

GoDirect™ Flight Efficiency combines our flight data analytics platform with our growing suite of trajectory optimization tools to help airlines unlock fuel savings and work using real-time data driven decision making. The offering brings together all flight variables in one place for a comprehensive look at fleet and environment data so airlines can lock in flight schedules, increase efficiencies and reduce costs.

NEWS

Gulf Air adopts Honeywell’s GoDirect service to lower fuel cost and enhance environmental efficiency Gulf Air has selected Honeywell’s GoDirect® Flight Efficiency analytics software to reduce fuel costs across its entire fleet and to help minimize the carbon footprint of the airline. The innovative Connected Aircraft service analyzes a multitude of flight-related factors to optimize fuel efficiency, aiming to help the airline reduce its fuel consumption and lower associated operational costs, which can run to hundreds of millions of dollars. “Fuel costs constitute a large proportion of expenses for any airline. It is essential that Gulf Air has a clear overview of the fuel used by our fleet to lower consumption and improve our operational efficiency,” said Captain Waleed Abdulhameed AlAlawi, deputy chief executive officer, Gulf Air at

the end of July 2018 announcement. “Honeywell’s GoDirect Flight Efficiency software allows Gulf Air to quickly improve our fuel consumption by analyzing the performance of our aircraft at different stages.” GoDirect Flight Efficiency uses a set of unique algorithms and data analytics to inform fuel-saving decisions both on the flight deck and at the operations base. It allows flight operation crews to find and resolve fuel inefficiencies while informing pilots about shortcuts, optimal climb speeds, cruise altitudes, and other opportunities to reduce fuel usage. Existing users of the service have reported fuel savings of up to 5 percent. “Our airline operations division was directed to focus on reducing fuel costs to enhance our

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environmentally friendly practices,” said Captain Suhail Abdulhameed Abdulaziz Ismaeel, chief operating officer, Gulf Air. “The intuitive user interface of Honeywell’s software provides us with sophisticated reports and dashboards that are clearly understandable and designed to help us meet our targets on lowering emissions through improved fuel efficiency.” Honeywell’s GoDirect Flight Efficiency software boasts a user-friendly interface and integrates with existing aircraft components to produce more than 100 predefined analysis reports. These reports improve flight-planning capabilities and empower pilots with unprecedented levels of insight, helping to expand their knowledge of operations and allowing them to learn from previous flights.

NEWS

Malaysia Airlines implements SkyBreathe to reduce its carbon emissions and improve fuel savings

In early August 2018, Malaysia Airlines, in collaboration with OpenAirlines, announced the successful implementation of SkyBreathe® Fuel Efficiency, an advanced system to reduce fuel costs and CO2 emissions of their fleet. The cost of fuel is the arch enemy of the airline industry and since last summer, crude oil prices have gone up. The spike in fuel prices, generally airlines’ biggest cost, is quickly eroding carriers’ profits and jeopardizing their development. For this reason, Malaysia Airlines has chosen to adopt the latest digital technology with SkyBreathe® to monitor the fuel efficiency of their operations and improve both economic and environmental performance. Every day, the fuel management software will automatically collect and analyze the massive quantity of data from the more than 79 aircraft operated by the airline and combine them with data from other sources including payload, weather conditions, flight path and ATC constraints. Using this solution, Malaysia Airlines will benefit from a thorough understanding of its fuel efficiency through all phases of a flight to identify the most relevant saving opportunities. Based on this information they will be able to implement the most efficient procedures on ground (pushback, taxi, take-off, APU, etc.) and during flight (climb, cruise, approach, landing, etc.) without compromising safety. Malaysia Airlines joins more than 28 other airlines across the world using SkyBreathe®, including Norwegian, Cebu Pacific, Atlas Air, flydubai, Royal Brunei Airlines and Atlas Air.

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Leading SITAONAIR pilot weather solution certified to deliver realtime weather information on Inmarsat’s SB-S

SITAONAIR’s EFB Weather Awareness Solution (eWAS) is the latest application certified by Inmarsat for use across its next-generation SwiftBroadband-Safety (SB-S) communications platform for the flight deck, allowing airlines to now receive the latest weather view in real-time during flights. Following its certification under Inmarsat’s Aviation Certified Application Provider (CAP) Programme, eWAS, it was announced in mid-August 2018 that users will now be able to seamlessly utilize SITAONAIR’s best-in-class technology for pilots using real-time SB-S datalink connectivity. The popular pilot weather solution offers up-to-date views of severe weather, which can then enable a smoother, more efficient inflight experience for passengers and crew — and avoid related cost implications that were once deemed unavoidable. Severe turbulence, lightning, ice crystallization and other volatile weather phenomena can significantly impact an airline’s bottom line, with a single weather event sometimes costing hundreds of thousands of dollars, AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2018 • 18

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in addition to negatively impacting on-time performance targets. Such weather phenomena can rapidly appear, shift location, and grow in intensity, posing an increasing problem for airlines that traditional weather briefing packages cannot deal with. According to a recent study published by the London School of Economics, optimizing flight routes in real time, through IP-enabled communications that provide better weather information to the cockpit, yields an estimated 1% fuel reduction per flight. This equates to 3.39 billion litres of fuel, 8.3 million tonnes of CO2 and $1.3 billion in fuel savings annually, based on current fuel costs. SB-S entered commercial service in April this year, giving airlines worldwide unparalleled, secure visibility into their operations. Utilizing market-leading aviation applications, SB-S can improve delay management and scheduling, maintenance capability, fleet and flight crew management, efficiency and predictability, and can reduce aircraft turnaround time. In the future, through its use with modernization programmes such as the Single European Sky ATM Research (SESAR), it will enable enhanced air traffic management, allowing reduced separation standards and enabling dynamic rerouting and tailored arrivals. SITAONAIR’s role as an SB-S distribution partner is key to how the company is shaping the future aircraft communications landscape. In supporting the evolution and diversification of aircraft communication technologies, SITAONAIR is helping empower its customers to negotiate an increasingly crowded airspace, and access enhanced capabilities. Dominique El Bez, VP, Product & Strategy, SITAONAIR, said: “In embracing this age of digital transformation, SITAONAIR is reinventing aircraft operations and the inflight experience, to improve safety and efficiencies and make it more enjoyable. With our eWAS solution certified for SB-S, and as a key SB-S distributor, we now go one step further in delivering the promises of the connected aircraft to our customers. “More than 10,000 pilots are already using the eWAS application, with its best-in-class features, helping them to stay a step ahead and avoid the avoidable. By connecting the eWAS application over SB-S’ dedicated IP platform for the cockpit, pilots will experience the added benefits of real-time weather updates inflight. Even avoiding a single weather event brings an immediate return on investment to an airline.” John Broughton, VP Safety and Operational Services, Inmarsat Aviation said: “SITAONAIR and Inmarsat have been partners for years in bringing the benefits of satellite communications to the aviation market and we are proud to welcome SITAONAIR’s eWAS solution to the family of integrated, certified applications now available to SB-S customers. Delivering enhanced weather awareness to the connected aircraft represents a significant opportunity for fuel savings and reduced emissions for airlines.”

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AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2018 • 19

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How airlines can combat rising fuel prices in a new way Michael Edmonds has led the Honeywell Aerospace Services and Connectivity business since 2010, and has nearly 20 years of experience working with airlines across the globe to advance technology and create new efficiencies and, in late July 2018, he appraised the current situation for airlines vis-à-vis fuel. What makes for efficient air travel? That depends on who you ask. For travelers, it means getting to and from the airport without incident and arriving at your destination on time (and with your bags). From the airline’s perspective, efficiency can mean many things. On-time performance will always be important, but as airlines strive to increase efficiency, there are several other factors that contribute to running an efficient airline. How quickly can an aircraft be ‘turned around’ from one destination to the next… is

every seat occupied… is the internet connectivity strong enough to allow passengers to relax with a movie or get some work done? As important as these factors are, fuel prices — especially when they are rising — tend to be the dominant concern from

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the airline’s perspective when it comes to efficiency. We’re in the thick of earnings season, and it is no surprise that the recurring theme in quarterly reports from airlines is rising fuel prices and how they are cutting into profits. Jet fuel prices continue to put

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enormous bottom-line pressure on the world’s airlines, and those prices have soared 54 percent from June 2017 to June 2018, according to the International Air Transport Association (IATA). The increases in the first six months of 2018 added more than $42 billion worldwide to carriers’ operating costs, IATA estimates. Prices are still below their historical peak. Research from the Massachusetts Institute of Technology shows U.S. airlines spent a combined $42.8 billion on fuel in 2012, when prices topped out. That number was $25.2 billion in 2017 and will inevitably be higher this year. Just think, if a global carrier could cut fuel costs by just 1 percent, the savings could top $50 million a year — and that’s if prices hold steady. Airlines have addressed fluctuating fuel prices for many years, but there’s a big difference with this latest spike in fuel prices. Now, airlines can use Connected Aircraft technologies fueled by big data and advanced analytics to become more efficient managing their fleets and their fuel. It’s not hard to understand that the heavier the aircraft, the more fuel is needed to propel it, but ironically, fuel itself is a large component of the weight carried on a typical flight. Software like Honeywell’s GoDirect® Flight Efficiency helps airlines better understand the amount of fuel they need to operate an aircraft without sacrificing safety. The software examines not just how much, but how fuel is used. We’ve all been on flights that take off about 30 minutes late, and the pilot says “we’ll make it up on the way.” What that really means is the pilot will throttle up during flight — and burn more fuel than anticipated — to make up the lost time. Travelers land on time, but the airline burns money along the way. Honeywell’s software can help prevent this common and costly habit by analyzing historical flight data to make better strategic decisions on flight routes that take into consideration weather patterns, the time of day, approach patterns and more. Additionally, pilots can make tactical decisions in-flight based on that historical data. This is accomplished through Honeywell’s algorithm that blends engineering and flight operations expertise with advanced statistical and machine-learning methods. The result is a new level of airspace efficiency that airlines could never achieve before. The benefit of this technology to travelers can be seen in their pocketbooks. As airlines implement more advanced software technologies to drive out inefficiencies, rising fuel costs will put less pressure on ticket prices. In addition, analytics that optimize routes will reduce time in holding patterns around busy airports and enable more on-time arrivals. Operating an airline is one of the most logistically challenging undertakings in the business world. Despite the challenges, airlines connect every corner of the world each day with a remarkable amount of efficiency. Thanks to new technology, airlines will only grow more efficient, and we will all benefit because of it. AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2018 • 21

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Aviation heroes wanted Growth for digital aviation: Lufthansa Systems is looking for IT specialists

Lufthansa Systems supports airlines worldwide in all their processes with digital solutions — from network and route planning to booking and revenue management systems to on-board navigation and entertainment solutions. The digitalization of the aviation industry is proceeding rapidly, resulting in a continued growth of the demand for expertise in this field. The Lufthansa subsidiary based in Raunheim near Frankfurt am Main announced in mid-August 2018 that it is therefore seeking reinforcements: aviation heroes with IT superpowers. “Working at Lufthansa Systems means actively shaping the future of aviation with smart IT solutions. As I see it, it has become relatively easy to develop something like an app. The challenge lies in integrating innovative new solutions into existing system landscapes and structures. Some airline processes are very complex. Thanks to our years of experience, we have an

extreme competitive advantage here. And this benefits not just the Lufthansa Group, but also our more than 350 airline customers worldwide,” said Olivier Krüger, CEO of Lufthansa Systems. Lufthansa Systems is looking for specialists in a variety of areas, from newcomers to experienced professionals, from software architects, data scientists and DevOps specialists to scrum masters and product owners. But along with IT specialists, the company is also seeking consultants and aeronauts as well as mathematicians and physicists. “With us, anyone can develop their full potential as an aviation hero,” Krüger says. Reinforcements are needed at the headquarters in Raunheim and at the other two German offices in Berlin and Hamburg. Close cooperation with sites in 16

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other countries and customers all over the world ensure an international environment and exciting, varied projects. Agile methods such as scrum and design thinking, flat hierarchies and flexible working hours are the hallmarks of the working world at Lufthansa Systems. The company’s new headquarters at Airport Garden in Raunheim, one of the most cutting-edge buildings in the Lufthansa Group, is the perfect setting for implementing this modern work concept in an open atmosphere and for promoting communication and teamwork. A variety of services for employees, an internal innovation management system and the benefits of the Lufthansa Group complete the package. Tanja Altmann, Head of Human Resources, presents Lufthansa Systems and the tasks for Aviation Heroes in a video, which can be found online together with further information on vacancies in IT at Lufthansa Systems: aviationheroes.lhsystems.com

CrossConsense receives ISO 9001:2015 certification In late July 2018, CrossConsense was proud to announce that they are now certified to ISO 9001:2015 for the management system of AMOS consulting and AMOS user support, sales and customer support of ILS products as well as development and sales of CROSSMOS. The company’s registrar — the TÜV Technische Überwachung Hessen GmbH — handed out the ISO 9001:2015 certification to signal a successful end of the audit. After having received their first ISO 9001:2008 certification in 2009 CrossConsense has been further developing its quality management system to improve the overall performance, maintain an even higher level of quality and a stronger customer

service. During the last couple of months, CrossConsense underwent an evaluation process that included quality management system development as well as a quality management system documentation review. The business integrates the attitude of high quality for service as well as for their products in their daily work and continuously challenge themselves to improve the quality management system to provide products and services that meet or exceed the needs and expectations of customers, always in compliance with existing specifications and regulations. And, of course, CrossConsense will not now sit back and take things easy but will continuously work on an advanced quality management system. INTERACTIVE Click here for full product details

AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2018 • 23

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Loganair selects Paperless Flight Bag from International Flight Support In mid-August 2018, it was announced that Scottish regional airline Loganair has signed up for the Paperless Flight Bag™ software solution from International Flight Support. Phase 1 of the implementation will feature the Paperless Flight Bag™ main system modules for iOS which will include the PFB™ Back-Office portal engine and cover Voyage/Journey Log Module, Mass & Balance Module, Electronic Flight Planning Module, Chart Viewer integration, Crew EFB web portal for parallel access to Briefings and Flight Reports and the OCC EFB Overview portal monitoring tool for the Operations control department. Phase 2 will cover Take-Off and Landing performance integration. A Phase 3 is also planned covering full eTechlog integration with MEL & Defect reporting. Phase 1 implementation has commenced and Loganair expect to go live with the new Phase 1 Modules in mid Q4, 2018.

TUS AIRWAYS implement the Paperless Flight Bag from International Flight Support Fokker 70 & Fokker 100 fleet operator TUS Airways of Cyprus is undergoing implementation of the Paperless Flight Bag from International Flight Support of Copenhagen. TUS Airways announced in mid-August 2018 that is has selected the Paperless Flight Bag™ for iOS for their fleet of Fokker 70 and Fokker 100 aircraft. The solution includes the PFB™ Back-Office, Document Management & Library Module, Voyage/Journey Log Module, Mass & Balance Module, Electronic Flight Planning Module and Chart Viewer integration set-up. TUS Airways expect to complete implementation and commence the operational CAA flight test phase before end Q3-2018. AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2018 • 24

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Regional Jet & Nordica Group sign up for the Paperless Flight Bag™ from International Flight Support

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or Regional Airline and ACMI operator Regional Jet part of the Estonian Nordica Group has selected the Paperless Flight Bag™ from International Flight Support. The Paperless Flight Bag will compliment Regional Jet’s current EFB chart viewer system solution and cover initially PFB™ Back-Office engine, Voyage/ Journey Log Module and Electronic Flight Planning Module and Chart Viewer integration. The implementation phase, announced in mid-August 2018, commenced at the end of August 2018 and it is expected that Regional Jet will commence CAA approved operational flight test phase in early Q4 — 2018. Later phases are expected to include Take-Off and Landing Performance integration and eTechlog solution.

Jota Aviation to go live on the Paperless Flight Bag from International Flight Support British ACMI and Charter operator Jota Aviation based in London Southend Airport operating RJ-100, RJ-85 and BAE146-200’s announced in mid-August 2018 that it is to go live in Q3 — 2018 on the Windows 10 Paperless Flight Bag™ solution supplied by International Flight Support. The Windows 10 version includes PFB™ Back-Office engine, Document Management & Library Module, Voyage/Journey Log Module, Electronic Flight Planning Module, a supplemental Web Based Crew Library with Notification function and Chart Viewer integration. The solution also includes a Take-Off and Landing Performance registration module.

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CASE STUDY: AZUL LINHAS AÉREAS

Real-Time Flight Tracking at Azul Linhas Aéreas Felipe Starling, IT Manager Flight Ops Solution, Azul Linhas Aéreas outlines a 100% global, real-time aircraft flight tracking project AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2018 • 26

CASE STUDY: AZUL LINHAS AÉREAS

hile this article is ultimately about flight tracking, an important and pertinent topic today, readers will need a context in which to put the flight tracking information. So, perhaps the first thing I should do is to explain something about the airline that is the subject of

this article.

AZUL LINHAS AÉREAS Azul at a Glance

We believe we are the fastest-growing, most profitable and best positioned airline in Brazil 2008

Maiden Flight 15 Dec VCP-SSA

2012

2014

Acquisition of TRIP Airlines 64 destinations

Next-Gen Aircrafts 63 A320neo 33 ERJ-E2

2015

Partnership with United US$ 100M investment for a 5% economic stake in Azul

2016

2017

Partnership with HNA US$ 450M investment for 24% economic stake in Azul

Azul IPO (US and Brazil) NYSE: AZUL B3: AZUL4

Lisbon

Orlando Ft. Lauderdale/Miami

Cayenne Boa Vista

• #1 in destinations served (over 100)

Macapá

Belém Santarém

Manaus

Tabatinga

• #1 on 71% of routes served

Marabá Carajás

Porto Velho

• #1 in departures (~one third of departures in the country)

São Luís

Parintins Altamira

Tefé

Alta Floresta Sinop Sorriso

Ji-Paraná Cacoal Vilhena Cuiabá

Barra do Garças

Teresina Imperatriz

Parnaíba Jericoacoara Fortaleza

Fernando de Noronha

Natal

Juazeiro do Norte Campina Grande

João Pessoa Recife

Petrolina

Palmas

Paulo Afonso Barreiras

Maceió

Aracaju Fiero de Santana Salvador Valença

Lençóis

Brasília

Vitória da Conquista Ilhéus Rondonópolis Goiânia Montes Claros Rio Verde Governador Porto Seguro Caldas Novas Valadares Teixeira de Freitas Uberlândia Araxá Ipatinga Uberaba Divinópolis Campo Grande Três Lagoas S. J. do Rio Preto Belo Horizonte (Confins ) Bonito Varginha Araçatuba Vitória Ribeirão Preto Presidente Prudente Zona da Mata Dourados Marília Campos dos Goytacazes Campinas Londrina Cabo Frio Bauru Maringá Rio de Janeiro Paulo São Paulo São (Santos Dumont / Galeão) (Guaruhos ) Cascavel (Congonhas ) Foz do Iguaçu Ponta Grossa Curitiba Lages Joinville Chapecó Navegantes Passo Fundo Santo Angelo Florianópolis Uruguaiana Caxias do Sul Jaguaruna Santa Maria Porto Alegre Pelotas

Corumbá

• #1 in on-time performance in Brazil 2017 (OAG)

• #1 in customer satisfaction

Positive Fundamentals Driving the Brazilian Aviation Market

Growth in the Brazilian middle class supported by rising per capita income, leading to more passengers and flights per capita in Brazil Brazil Domestic Passengers by Year (in millions)

Hub

Source: Azul, Innovata, OAG and Melhores Destinos

Domestic Flights Per Capita

New destination Córdoba Bariloche

Punta Del Este Montevidéu Buenos Aires Rosario

New international routes (announced)

FIGURE 1

From commencing operations in 2008 (figure 1)and now ten years old, Azul has grown organically and by acquisition. In 2012 Azul acquired Trip Airlines which was, at the time, the largest South American airline in terms of number of destinations. 2013 saw Azul starting a program to introduce Next-Gen aircraft across the fleet with orders placed for 63 Airbus A320neos and 33 Embraer ERJ-E2 second generation. Partnerships were established in 2015 and 2016 with United Airlines in the USA and HNA in China. 2017 saw the airline’s IPO being listed on both the New York Stock Exchange as well as in Brazil. As things stand today, Azul serves more than 100 destinations and is the number one operator on 71% of the routes it serves as well as being number one in departures with one third of departures in Brazil. Azul is also number one in Brazil for on-time performance and number one for customer satisfaction. Looking more widely at the Brazilian aviation market (figure 2), in the period 2007 to 2016, the market doubled with Azul being responsible for half of that growth.

131

Azul represents 50% of pax growth since 2007

2,2

1,1

47 68

2007

2016

0,3

2021E

Brazil 2007

0,5

Brazil 2015

0,6

Chile 2015

0,5

Colombia 2015

US 1960´s

US 2015

Source: Azul, IATA, CEBR, ABEAR and IBGE

FIGURE 2

That’s all against a background of the number of domestic flights per capita in Brazil being pretty low compared to a comparable South American market such as Colombia or a mature market such as the USA. The inference is that there is a

AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2018 • 27

CASE STUDY: AZUL LINHAS AÉREAS

great deal of opportunity to expand and exploit that market. That said,, Azul already has a presence in a lot of cities in Brazil (figure 3 — places marked in blue).

Market and Route Leadership

Azul is strongly positioned in Brazil, with strong presence in underserved markets… Most Relevant Airline by City (September 2017)

Azul Route Position (Domestic, September 2017) Domestic Cities Served

Population in #1 Cities (million)

Cities Where #1*

52 44

• Strong penetration in underserved markets • Hubs located in Campinas (VCP) and Belo Horizonte (CNF), two of the largest airports and metropolitan areas in the country

Azul

Gol

TAM

Azul

Gol

TAM

Azul

Gol

TAM

LATAM

Source: Azul, ANAC and Companies * Considers leadership by number of departures. Excludes cities in which one carrier has less than a 5% advantage

FIGURE 3

Out of the 98 cities that Azul serves in Brazil, 61 have populations in excess of 1 million people and, also of the cities Azul serves, the airline is number one in 68 of them. All that is achieved with a fleet of mixed aircraft types. Azul operates 34 ATRs, 70 Embraer E-Jets and 8 A320neos which will rise to 35 by 2020 as aircraft on order, see above, are delivered. These are appropriately sized aircraft for the Brazilian market and fit well with Azul’s process of opening a market with an ATR service, then developing that market to the point where it will warrant the use of the larger E-RJ aircraft and, hopefully, eventually, the A320neo. There are also some small cities in Brazil, a huge country, that will only ever in the foreseeable future justify the ATR aircraft. So, as you can see, the size of aircraft is really important in this market. Also, the ATRs are usually used on routes with an average stage length of under 500km while the E-Jets average stage length is nearer 800km while the A320neo fleet serves routes with an average stage length of nearly 1,500km. The next generation aircraft have some financial advantage over the Embraer e-95 that is currently in the fleet and Azul expects the CASK (Cost per Available Seat Kilometer) to reduce as the next generation aircraft enter service. In fact, we already have achieved a 29% CASK reduction using the A320neo. What that means is that all the 56 seats colored yellow in the seating plan in figure 4 overleaf, and additional to the seating available on the E-RJ are, literally, at no extra cost. Also, because Azul has a strong position in Brazil and significant market penetration, there are 31 cities that Azul serves with international connections, two

AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2018 • 28

CASE STUDY: AZUL LINHAS AÉREAS

“…a lot of work has been invested by ICAO (International Civil Aviation Organization) to generate a Global Aeronautical Distress & Safety System (GADSS) with ‘Aircraft Tracking’, ICAO Annex 6.” Next Gen Aircraft: Key Driver of Margin Expansion

Replacing older generation aircraft with new generation aircraft to further strengthen Azul’s margins going forward

-29.0%

A320neo

47% 6%

38% 3%

-24.0%

27%

Azul was recognized as the third best airline in the world by TripAdvisor in 2017, has attained high customer satisfaction and wide recognition by industry specialists Domestic Product & Service

Next Generation Aircraft Expected Percentage of Total ASKs

E2 and A320Neo CASK Advantage

Superior Service

Best Low-Cost Carrier in South America

• New, modern aircraft

41%

35%

• Premium legroom (30-inch pitch or more vs. 29 inches)

Fastest Check-in in Brazil

• Extra legroom with 34-inch pitch

2017

A320neo

118 seats

132 seats

2018

2020

2019

174 seats

Most On-Time LCC in the World

South America’s most on-time airline

Best Staff in South America

Best Leadership rship

• Customer-centric culture

3rd Best Airline in the World

Net Promoter Score* 64

Performance Indicators

90% of customers would recommend or strongly recommend Azul to a friend or relative Exit

11 Exit

Exit

D E F

A B C 01 Exit

Best Loyalty Program in Brazil

• Motivated and empowered crewmembers

A320neo Seat Map

A320neo

Best Airline in Brazil

• Generous onboard service • Live TV

14%

E195

Awards

• A320neo provides 56 additional seats at virtually no additional cost per flight compared to previous aircraft used in long-haul missions, significantly reducing cost per seat

Source: Brazil’s Ministry of Transportation, Ports and Civil Aviation, Azul customer surveys, NPSbenchmarks.com, OAG (2015) * Net Promoter Score (NPS) is a management tool used to gauge the loyalty of a firm’s customer relationships

Most On-time LCC in the World (A15)

Third Most On-time Airline in the World (A15)

Rank

Low-Cost Carrier

OTP

Rank

Low-Cost Carrier

OTP

1st

Azul

91.0%

3rd

Azul

91.0%

FIGURE 4

and a half times as many as our nearest competitor, made possible also by Azul’s partnerships with other airlines in the US, Europe and China. Although predominantly a low-cost airline, Azul operates modern aircraft with generous services and better than average features and facilities such as legroom which we believe to be one of the reasons why we have been growing so fast (the A330s used on Azul’s international services have facilities such as the sky sofa) and which have been recognized with a number of independent awards (figure 5).

“……aircraft operators have a responsibility for aircraft tracking and to maintain a ground-based record of the four dimensional (4D) position of an individual aircraft in flight, the 4D position report including time, latitude, longitude and altitude.”

FIGURE 5

Everything that Azul does is based around the business’s core values: • Safety — respect life under all circumstances; • Consideration — treat everyone as we would wish to be treated; • Integrity — honor our word and act ethically; • Passion — be passionate about what we do to serve people; • Innovation — in everything we do and pursue, innovate to be better; • Excellence — do the best to achieve exceptional results. That first core value, safety, has driven the key subject of this article, flight tracking.

FLIGHT TRACKING: ICAO AND GADSS

Following a number of well-publicized incidents where not knowing an aircraft’s location was a key consideration, a lot of work has been invested by ICAO (International Civil Aviation Organization) to generate a Global Aeronautical Distress & Safety System (GADSS) with ‘Aircraft Tracking’, ICAO Annex 6. This has established that aircraft operators have a responsibility for aircraft tracking

AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2018 • 29

CASE STUDY: AZUL LINHAS AÉREAS

for tracking their own flights. The challenge that we face in Brazil is that there is not full coverage across the country for VHF at flight level FL180 but, for the Embraer, Airbus A320 and wide-body A330 there is full coverage across the continent because their flight level is above FL200. However, it is necessary to solve this problem and the solution at which we arrived was to implement FlightTracker from SITAONAIR. Not only does it fulfil the requirements of ICAO GADSS but also it does not require any significant re-engineering of the aircraft. Let me explain.

FLIGHTTRACKER: SPACE-BASED ADS-B

and to maintain a ground-based record of the four dimensional (4D) position of an individual aircraft in flight, the 4D position report including time, latitude, longitude and altitude. The aim of this ICAO standard is to reduce the potential search and rescue area in the event of an incident, to 6NM (nautical miles) radius. The target dates for implementation of these standards for aircraft tracking are that by 8th November 2018 (later this year) airlines should have in place, for aircraft in the air, a system that will generate a 4D position report every 15 minutes. Thereafter, by

January 2021, autonomous distress tracking will be introduced and that report generation will need to be every minute. Fortunately, the system that Azul Linhas Aéreas has adopted for this purpose, FlightTracker from SITAONAIR, is already capable of supporting the ground based component. Space Based ADS-B is a key component for the provision of 4D position reports every 1 minute supporting the distress tracking standard required by ICAO. So, looking at Azul’s progress in this matter, in 2015 there was one person per shift who was responsible for flight tracking. Today, every dispatcher is responsible AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2018 • 30

FlightTracker is a space-based ADS-B (Automatic Dependent Surveillance — Broadcast) solution powered by Aireon. Azul does not need to put anything in the aircraft but will enjoy the benefit of global coverage, including those areas where there are gaps in VHF coverage (see above) as well as coverage for Oceanic areas. How it will work is that the space-based ADS-B will be added to FlightTracker and aircraft positions will be identified as such within the application. Importantly, no changes are needed to the aircraft in order to use the application which is very valuable because if, say, we had to install some satellite communication technology, that would require that the aircraft be taken out of service or a maintenance event be extended which would mean significant cost implications to do that. Data about the aircraft’s position is passed to FlightTracker using the existing web service from FlightAware and all existing FlightTracker alerting functions are available against this data. That means that alerts can be set up with changes of rules or anything that the airline needs. Importantly, this all allows the airline to meet GADSS without increasing the costs of ACARS/SATCOM messaging purely for position reporting. Also, Azul does not need to have an Iridium contract because everything is undertaken by and handled through SITAONAIR.

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CASE STUDY: AZUL LINHAS AÉREAS

FlightTracker currently uses a combination of position sources to maximize coverage, including: Terrestrial ADS-B; Various FANS (Future Air Navigation Systems) based communications, ADS-C (Automatic Dependent Surveillance — Contract), CPDLC (Controller-Pilot Data Link Communication) and AFN (Aeronautical Facilities Notification); ACARS; and Radar. As already mentioned and importantly, the system is specifically designed to provide aircraft tracking using existing on-board equipment which matters in terms of cost for the solution. The Alert Module in FlightTracker continually tracks each flight automatically and generates a warning when an aircraft triggers certain defined conditions. Alerts can be set up to suit the airline’s needs and to trigger various actions, including uplinks to the aircraft; also messaging actions can escalate as the severity of the condition changes and, in more critical cases, FlightTracker can automatically set up an ADS-C contract for FANS equipped aircraft to provide an additional 1 minute position reporting option for the remainder of the flight.

HOW THE FUTURE WILL LOOK

In figure 6 you can see what we expect for the future when there is full global coverage with satellites.

Space Based ADS-B Initial satellites are already in service with remaining deployment over the coming months

“…the system is specifically designed to provide aircraft tracking using existing on-board equipment which matters in terms of cost…” FELIPE STARLING

Felipe is the Business Solution Manager at Azul responsible for developments and implementations on existing and new systems, including Flight Operations, OCC (Operations Control Center), Crew App, Safety, Employees Training, Crew Planning and Optimization, Statistics, Customer Experience, etc. Previously, as Statistics and Business Intelligence Manager, he developed online multi-channel dashboards with KPIs and was responsible for Call Center workforce sizing, automated dialer strategy and sales commission modelling.

AZUL LINHAS AÉREAS

Constellation will comprise 66 satellites with 9 in flight spares and additional ground spares

Azul Linhas Aéreas Brasileiras S/A is a Brazilian carrier based in São Paulo. The company’s business model is to stimulate demand by providing frequent and affordable air service to underserved markets throughout Brazil. Azul serves 108 destinations in Argentina, Brazil, French Guiana, Portugal, the United States, and Uruguay plus some other locations by means of dedicated executive bus services to the nearest airport

SITAONAIR

SITAONAIR is the air travel industry’s trusted connected aircraft service expert, helping airlines around the world realize the full potential of nose-totail connectivity. Whether personalizing the passenger experience, streamlining cabin and cockpit operations, or optimizing maintenance procedures, SITAONAIR solutions enable airlines to navigate the complexity of connectivity and unlock connected aircraft value.

Provides 100% Global cover including Polar, Oceanic and other remote areas 16

FIGURE 6

The satellites are not yet fully deployed but will be by the end of the year to meet ICAO requirements and to deliver the full FlightTracker solution.

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AID and Application Hosting Jean-Marie Bégis, Director EFB and Aircraft Information Systems, Esterline Avionics Systems looks at the role the Aircraft Interface Device (AID) can play in improving the aviation IT environment and performance

AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2018 • 34

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s aircraft flight operations and maintenance have become increasingly paperless and as flying is increasingly enabled by data driven processes, one piece of hardware has emerged as a focal point on many technology configurations. In this article, we share with readers a number of aspects of the Aircraft Interface Device (AID), including how it can support growth in terms of application hosting and delivering high value benefits and how the AID can be the enabler of many capabilities and functions that will improve the way airlines operate. The AID has become an important element of discussion in aviation technology circles and many operational objectives are reliant on the AID today; especially those that could be summed up as, ‘How can I get and use aircraft data?’

SUPPORTING BETTER AIRCRAFT OPERATIONS

Aside from general aircraft data access and data management improvements, AID systems can support more efficient flight operations through flight plan optimization based on real-time weather information, increased situational awareness and turbulence avoidance as well as with other applications that drive improved passenger comfort, safety and timekeeping. It is now recognized that well-integrated flight fuel optimization software can help achieve reductions of 2% to 5% in fuel costs.

SUPPORTING BETTER MAINTENANCE OUTCOMES

From a maintenance support perspective, the AID might deliver a 10% to 30% reduction in removal and maintenance related costs in the drive towards zero AOG (aircraft on ground) aircraft operations. These maintenance benefits can be enabled not only through connectivity but also using applications that continually keep ground maintenance informed on the health of the aircraft. This allows for early troubleshooting and preparation while an aircraft is

still in the air. The maintenance benefits in cost savings, reduced downtime and increased reliability come from improvements based on the introduction of preventative but also predictive maintenance. From an aircraft maintainability perspective, there might be up to 25% reduction that can be obtained in troubleshooting interventions and reductions in missed opportunities to visit the aircraft earlier rather than later. There could also be cost avoidance related to the capability to remotely manage the state of avionics and their respective software releases and content, including FMS (flight management system) databases. This approach eventually helps reduce costs such as personnel cost, delay cost and related aspects of maintenance lifecycle. AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2018 • 35

“The AID has become an important element of discussion in aviation technology circles and many operational objectives are reliant on the AID today; especially those that could be summed up as, ‘How can I get and use aircraft data?’ ”

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situational awareness features associated with these applications that can be operated from tablet devices or more classically installed EFBs. More recently and as an indicator of industry directions, ARINC (Aeronautical Radio INC) has initiated ideas via their APIM (ARINC Project Initiation/Modification) process that would lead to the evolution of the AID into AID servers. One reason is that the AIDs are not only connectivity units and aircraft interface systems but they can also have processors and storage that enable them to function as aircraft data and network servers. From a vendor perspective (figure 1), we see the AID as having the potential to be the support for EFB flight ops applications, cabin services, and maintenance domains, having access to all the needed aircraft data and supporting the prerequisite secure network servers functions.

FIGURE 1

THE AID AS THE ENABLER

As airlines can have very different operations and maintenance issues to address, they need a flexible and evolvable platform onboard the aircraft where the AID can become the enabler. Traditionally, core AID capabilities have been mainly associated with safely and reliably accessing aircraft data. An application that comes to mind is getting own ship position and key aircraft data to EFB applications in all phases of flight. Connectivity capabilities supported by the AID devices multiply the value of the

The AID is designed from the ground up and our products at Esterline are designed with security in mind. They enable a number of different connectivity options such as Satcom connectivity, wireless connectivity to the ground and, at the same time, support wireless access to these resources for tablets as well as cockpit and cabin applications. As illustrated in figure 1, Downlink Data Services are driven by the requirements to get more and more aircraft data on a reliable and continuous basis to the ground for maintenance purposes in particular. Uplink Data Services deal with getting remote data loading to airplanes and open the door to remote maintenance, making them fully connected with line and technical operations. Last, but not least, application hosting on an AID creates an open software platform environment that can be managed and updated by operators to introduce a wide range of data processing, messaging and customized applications.

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“AID systems currently on the market have, in some cases, faster and better processors than parts of the avionics systems onboard, while not being subject to the same level of software certification which in itself has considerable benefits.” THE AID AND APPLICATION HOSTING

The AID can be used for storage, for example to support paperless e-techlogs. They can also be used for application processing so they can run and execute complex applications. AID systems currently on the market have, in some cases, faster and better processors than parts of the avionics systems onboard, while not being subject to the same level of software certification which in itself has considerable benefits. That is to say that they can change and evolve faster than certified avionics for good reasons. And then those AID systems can be seen essentially as software and data servers that provide secure services such as authentication, encryption, certificate support and cloud services access; all very important to the range of applications and services that are enabled with the connected aircraft. There are several ways for operators to introduce new software and applications based on technology and maturity of the AID platform. The classic way would be to extend the functional scope of the AID with ‘embedded’ software. Other approaches include using the concept of ‘container’ applications, a method available with the Linux operating system environment and now largely deployed in support of cabin in-flight entertainment applications. These types of hosted application can be developed by third parties and operators in a reasonably flexible environment from a development lifecycle standpoint.

Beyond these two options, the use of virtual machines can be considered. It offers a lot of flexibility and portability to application developers. Existing applications can be readily hosted in their native operating system which can be Windows, Linux, or Android leading to much reduced integration time and efforts. The secure virtual machine environment provided by Esterline AIS also caters for data and services isolation. Operators now have an open platform on aircraft, so they can invest in AID systems and get the long-term benefits of application evolutions at a lifecycle cost that is very reasonable compared to certified and more complex avionics.

ADDING VALUE TO FLIGHT OPERATIONS

For flight operations, several applications can deliver those benefits immediately; applications such as flight planning data management tools offering a more complete view of flight related parameters like integrated weather data and phases of flight optimization based on the aircraft data and connectivity supported by the AID. More related to aircraft performance tools, there are a number of legacy applications and OEM applications that need the support of an AID server in adding value to flight operations. These applications have often been based on complex and legacy algorithms while our AIS virtual machine environment offers a cost AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2018 • 37

effective way of introducing them on aircraft. Datalink messaging, available with the Esterline product, brings immediate benefits to cockpit operations with instant communication, instant messaging in all phases of flights, ACARS Datalink and ACARS over IP being supported in Esterline AIS connectivity platform environment. The list of applications can be quite long. Future plans include advanced flight plan optimization tools and weather avoidance tools, where complex calculations can be hosted on the AID device. TASAR trials performed by NASA in North America illustrate well this trend and the potential benefits of AID systems.

ADDING VALUE TO MAINTENANCE

Interest in paperless Electronic Technical Logs (ETLs) and their actual implementation is increasing. It requires the AID to support additional features including safe data storing and current data as well as being fully synchronized with ground maintenance at all times. QAR/DAR (Quick Access Recorder/Digital ACMS Recorder) and FOQA (Flight Operations Quality Assurance) data logging plus high performance data collection are very important types of application that can be hosted on an AID and that would be of interest to maintenance. In the same vein, avionics integrated health management is increasingly important to operators and we are seeing the potential for having enough bandwidth connectivity and access to avionics to support a snapshot view of all aircraft systems and their health status so that, on the ground again, remote maintenance can occur. Looking at the longer term, there is a lot of potential for predictive maintenance as well as evolution in the quality and amount of data that can be made available to that system both coming from and going to the ground. This should create an ecosystem of data elements that will allow the airline to have a complete view of maintenance indicators yesterday, today and tomorrow. This can all be built on the processing and hosting capability available with AID systems.

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TECHNICAL BENEFITS ENABLED BY THE AID

Complex and time critical processing can be supported because of the advances in processors as well as the possibility to have all aircraft EFB and maintenance applications data shared across fleets. Since airlines are increasingly looking at shared cross fleet solutions, the AID can become the platform from which software configuration and updates can be managed supporting regular field updates of those high value hosted applications.

OPERATIONAL BENEFITS ENABLED BY THE AID

One important benefit for operators is independence because they can free themselves of some ties with OEMs. They can have new applications that actually meet their needs, new tools with third parties that they can deploy on their devices within the constraints of data loading regulations that apply to

“Complex and time critical processing can be supported because of the advances in processors as well as the possibility to have all aircraft EFB and maintenance applications data shared across fleets” such certified systems. Reduced deployment time means being able to deploy, fleet-wide, a new version of the predictive maintenance tools and being able to seamlessly manage this from the ground server that handles such data loading functions. Finally, when operators have invested heavily into legacy applications such as Windows-based applications, the AID hosting environment can allow them to re-use those applications and rely on the

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Secure Cockpit

CONNECTIVITY

• Access to data for pilot and flight operations • Bridging cockpit, cabin and maintenance systems • Enabling tablet connectivity and applications hosting

SCALABLE AVIONICS GRADE SOLUTIONS www.esterline.com/avionicssystems

AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2018 • 38

benefits of secure virtual machine technology.

IT INTEGRATION

From an IT integration standpoint, all the above will mean complexity. It starts with access control for the tablets and other devices that are used to operate the cockpit and cabin applications. A second important consideration is how the AID will manage and optimize the use of connectivity. There is

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complexity in policy decisions being made depending on the type of data, communication routes, priorities, whatever application needs supporting. Data security and protection are also very important; many airlines are reluctant about sharing their information. Since ground IT systems implementation varies greatly from one airline to another, this AID-based system can be adapted so that configurations and integration can be harmonized between the IT groups involved. Integration also leads to a number of constraints or requirements in the area of security such as (figure 2) securing the aircraft and the corporate network, which needs to be protected from any risk of data coming in and not coming out, and to be able to respond rapidly to threats. Hence, security needs to be updated on a regular basis.

part of the Esterline AIS Connectivity Solution. It supports enforcement of rules of security and an operating system that has the properties to ensure the security lifecycle by filtering three times. Sometimes called ‘layered security’ or ‘defense in deep’, it includes a number of levels of controls and configurations where each and every aspect of communication be it at a low level, at a data management level or at the application content level, can be segregated. Everyone knows to report any occurrence that is new, unexpected or wrong.

IN SUMMARY FIGURE 2

SECURITY IMPLEMENTATION CHALLENGE

It is important to be able to offer a secure and flexible solution that we call the toolbox. There are no generic rules or regulations for security implementation because each airline’s configuration will generate different risk areas requiring different threat management strategies. It’s more about developing a set of guidelines and guidance material so that each and every operator can define the security scheme that they need. The toolbox (see above), is a set of features and capabilities that are

AID capabilities can be significantly expanded and developed to deliver application support, data storage as well as aircraft data and connectivity. Benefits for operators include predictive integrated maintenance support, advanced flight optimization for time management, fuel management, cost reductions as well as the possibility of regular evolutions of software. Implementation of software capabilities requires IT integration support as each airline has its own infrastructure. IT also has to ensure that the security lifecycle management process is implemented or can be implemented with suitable system capabilities and software. AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2018 • 39

JEAN-MARIE BÉGIS

With more than 25 years in business development and implementation of mission critical mobile communications, aircraft datalink services and aerospace systems, Jean-Marie Bégis has experience in the management of Avionics, Aircraft Datalink, and Cockpit and Cabin Information Systems Programs. He was previously involved in the deployment of aircraft datalink systems at SITA in Montréal as Director of Engineering and, more recently, he managed the EFB and Aircraft Information Systems business unit as Product Director at Esterline CMC Electronics.

ESTERLINE

Esterline, and its CMC Electronics branded products have achieved an international reputation for innovation and excellence in the design and manufacture of advanced displays for the military and commercial aviation markets. The company focuses on delivering innovative cockpit systems integration, avionics and display solutions to its customers worldwide. INTERACTIVE GIVE US YOUR OPINION CLICK HERE TO POST YOUR COMMENT INTERACTIVE SUBSCRIBE HERE CLICK HERE TO READ ALL FUTURE EDITIONS

AIRCRAFT IT Operations: VENDOR FLIGHT LOG

COMPLY365

A passion for accurate and consistent information motivates Comply365 Tom Samuel brings a wealth of global business management and enterprise software leadership experience to lead Comply365’s continued growth with his experience in team development, business strategy and execution and SaaS operations. He has built and grown strong teams around the globe. Tom holds a Ph.D. in Industrial Engineering from Texas A&M University and an M.S. in Industrial Engineering from Kansas State University. Aircraft IT: Your name, your job title and the name of the business? Tom Samuel: Tom Samuel, CEO, Comply365 Aircraft IT: How has Comply365 evolved since it began more than a decade ago? TS: Comply365 started out by playing an instrumental role in gaining the FAA’s approval to replace pilots’ traditional paper flight manuals with digital content delivered to tablets, and we’ve led the way with EFB. We’ve expanded our software to the cabin, to the airport and to maintenance hangars at airlines across the globe for everything from EFB and compliance management to mobile training and evaluation programs. We’re also working with energy and rail companies that want

to get critical job-specific information into the hands of a remote, mobile workforce. As these industries embrace digital transformation, we’re bringing the next wave of innovation to their operational teams by delivering targeted and context-specific content to them whenever and wherever they need it.

Aircraft IT: In a sentence, how would you summarize what Comply365 does for its clients? TS: Comply365 provides the software to create and deliver context-specific content to pilots, flight attendants, mechanics, engineers, conductors and other mission-critical personnel so that they can operate safely and efficiently.

“Our goal is to get more targeted content into the hands of the remote, mobile employee working a critical operational job. Today they get their operational information (manuals, procedures, checklists, etc.) via digital distribution of a set of PDF documents. A PDF isn’t cutting it.” AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2018 • 40

AIRCRAFT IT Operations: VENDOR FLIGHT LOG

“That’s why we’re building ProAuthor, a universal authoring solution that we believe will eliminate a lot of inefficiencies on the backend, consolidate various systems into a single solution and allow authors to tag content to deliver context-specific content to mobile users. We’re working with a launch customer and excited to bring ProAuthor to market in the fall.”

Aircraft IT: What is the guiding business principle that drives Comply365? TS: Focused innovation. How do we innovate smartly? We talk about focused innovation as building innovation that really matters to our customers — it’s using technology to solve mission-critical problems. We’re able to harness the benefits of a young, entrepreneurial spirit within our team throughout our strategic decision-making processes. Aircraft IT: What is Comply365’s vision for delivering technology to solve mission-critical problems? TS: Our goal is to get more targeted content into the hands of the remote, mobile employee working a critical operational job. Today they get their operational information (manuals, procedures, checklists, etc.) via digital distribution of a set of PDF documents. A PDF isn’t cutting it. Airlines need to be able to easily manage the smart content in their documentation, so that they can focus on providing a better experience to their end users with tagged and targeted content. A pilot, flight attendant, mechanic or anyone else performing a critical job requires quick access to the information they need so they can operate safely and efficiently. This means a pilot would be able to filter the content in their manuals so that they only see the sections

relevant to the particular tail number they are flying that day, or a flight attendant dealing with an emergency situation can quickly access information regarding emergency procedures. Aircraft IT: What will be the next big thing in Aviation IT? TS: Many airlines are still using PDFs. That’s probably going away in the next five years, and we want to be part of that movement away from PDF. Even though PDFs are electronic, they’re hard to search and they don’t provide actionable content. They will be replaced with rich data that is easier to tag and search, has structure and is actionable. This rich content will be more accessible, actionable and can be integrated with other systems. Aircraft IT: What is new on Comply365’s development horizon? TS: One of airlines’ biggest challenges today is the number of different authoring solutions they are using for their various manuals. Generally, the Airbus OEM manual is authored in a different system than that used for the Boeing OEM manual, and then the company manuals sit in yet another system. There’s so much inefficiency in the backend that they’re not able to spend time on creating and delivering context-specific content. That’s why we’re building ProAuthor, a universal authoring solution that we AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2018 • 41

believe will eliminate a lot of inefficiencies on the backend, consolidate various systems into a single solution and allow authors to tag content to deliver context-specific content to mobile users. We’re working with a launch customer and excited to bring ProAuthor to market in the fall. Aircraft IT: What is one of Comply365’s greatest disappointments, and what have you learned from it? TS: We’ve learned from how we brought certain solutions to market in the past. We tried to innovate by building the next solution we thought was valuable, but then we struggled with customer uptake. We learned that we needed to be much more deliberate in partnering with our customers to build the solutions that solve urgent, pervasive problems that customers will pay for. That’s what we’re doing with ProAuthor, and we’re partnering with a large international airline to bring it to market. Aircraft IT: What do you want your customers to say about Comply365? TS: That we are a company focused on innovation that solves their critical problems, and that we deliver high-quality solutions. Aircraft IT: Tom Samuel, thank you for your time.

WORKSHOP: FUEL EFFICIENCY

A Fuel Efficiency Masterclass PART O N E O F TH R EE Sander de Moor, Director Airline Operational Efficiency with Aircraft Commerce Consulting explains how to build a successful fuel savings program or further enhance an existing program

AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2018 • 42

WORKSHOP: FUEL EFFICIENCY

Why manage fuel efficiency?

“…fuel prices are currently heading up and, at the time of writing, the price was more than 50% higher than a year before…”

The obvious starting point is cost savings; as figure 1 shows with an overview of IATA’s profit and loss for airlines…

Why manage fuel efficiency?

hese articles will be about fuel efficiency: we’ve called it a masterclass but there is a limit to what can be fitted into a few pages so maybe an exposition would be a better description. Nevertheless, the three articles will take readers through a number of aspects of a typical fuel efficiency program. The topics that I plan to share with you will include: • Why fuel efficiency management is important. • How to start and organize a fuel efficiency program. • What fuel saving initiatives can be implemented? • How to discover savings and manage initiatives. • Choosing the right software for a fuel efficiency program. • How to ensure that you make the most out of your current software solution.

Every Kilo Counts! Small Margins: example: the cost-profit delta is only USD 457 (3.6%)... inefficiencies drop that to USD 50 (0.4%)

FIGURE 1

… profits versus fuel prices. Of course there is a correlation, plus fuel prices are currently heading up and, at the time of writing, the price was more than 50% higher than a year before, as figure 2 shows. (use case: SouthWest airlines, example only)

Fuel Price Development FIGURE 3

WHY FUEL EFFICIENCY MANAGEMENT IS IMPORTANT I wonder how many readers work in airlines that have a fully developed and active fuel efficiency program. When we ask this in workshops there are never many positive responses; so I imagine that might be true among readers as well. Of course, the reason why I’m interested is because it’s what I do: I do Fuel Efficiency and have done so for many years with both large and small airlines, and on IATA’s Green Teams: my background is fuel efficiency management in airlines and these days I share my experience as a consultant.

the fall in oil prices that brought jet fuel prices down to as low as $40 a barrel at the beginning of 2016; however, since then the trend has been up and back towards previous high price levels. This graph comes from the IATA website where there is a special area for fuel efficiency which is updated on a weekly basis. So, when I started supporting fuel efficiency programs with airlines my slogan was ‘Every Kilo Counts!’ both in cost and in weight (figure 3).

FIGURE 2

Jet fuel can be bought in Euros or in US$ and was, as recently as 2011, at $140 a barrel. Then there was AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2018 • 43

Our business works on small margins; what you have here is an older figure from Southwest Airlines with the revenue generated by the flight ($12,550 on the green bar) and the expenses incurred by that flight ($12,092 on the red bar) leaving a profit of $458, which is a margin of only 3.6%. On the right of the P/L figures are some of the things that happened on the flight with the extra fuel costs that they generated, bringing the profit down to only $51 or 0.4%! 89% of the profit gone! Small numbers, just a few dollars in each case, took away the already small profit, which is why it’s important to consider every kilo that can be saved in a fuel efficiency program.

WORKSHOP: FUEL EFFICIENCY

HOW TO START AND ORGANIZE A FUEL EFFICIENCY PROGRAM

If readers want to undertake a fuel efficiency program in their airline because they have seen the writing on the wall; have seen that fuel prices are rising again and know that their airline will hit profit and loss challenges in the near future; plus want to stay ahead of the competition, they must start with know-how (figure 4).

How to start Know-How

• Know-how in fuel efficiencyy

Organization

Organiz tion, processes, pro • Organization, senior management support • Tools, software to support the fuel efficiency program • Kick Start: Consulting Support

Tools Support

FIGURE 4

Fuel management and flight safety

Of course, flight safety remains the number 1 priority and, sometimes, people who are not wholly supportive of a fuel efficiency program will cite flight safety as the reason for their concern, i.e. ‘we need all this extra fuel for…’ (any number of reasons). However, professionals in the field will confirm that an airline that tries to save fuel is a more efficient and safer airline, for several reasons. Such an airline looks much deeper into their operations, they look at their SOPs (Standard Operating Procedures) and make sensible changes: they are much more involved with the operation and execution of the flights than is the case with an airline that simply adds on tonnes of fuel and ‘we’ll see how things go’. They have increased situational awareness and increased accuracy because they invest in the right

tools to ensure that all flight crews, flight dispatchers and maintenance engineers have the correct information on which to base good decisions. They also have specific training and, most importantly, management support. The people who lead the business need to buy in and be the people who say to those concerned with fuel efficiency, ‘we are going to do this and, whatever changes you want to make, we’ll work with it, finance it, push it, ensure that you get what you need.’ The important thing when talking with pilots about fuel efficiency is that it’s not about taking fuel away, which is a common misconception. What the program is trying to do is to right-size the fuel planned for and taken on board for the flight. Not too much, not too little; simply a well-managed amount instead of, a lot of times, too much. AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2018 • 44

There is a lot of reading material available about fuel efficiency. The best-known publication is the one on the right, the IATA Fuel Book, ‘Guidance Material and Best Practices for Fuel and Environmental Management’ which is also the best place to start. If your airline doesn’t have this book, it’s a worthwhile investment at $500 or so and very good read — not to gather dust on a bookshelf — to give you a very good idea about how to get started; in fact there’s a whole chapter on ‘how to start your fuel efficiency program’. There are other publications: Airbus is very good with publications on fuel economy, on performance monitoring and a great one on cost index and Boeing has similar publications as do Embraer, Bombardier and even Fokker. Start with this first step. Next is organization inside the airline. The airlines that have a fuel efficiency program should have a group of people that work together as a team to push

WORKSHOP: FUEL EFFICIENCY

and drive fuel efficiency initiatives across the entire airline: not only the pilots, important as they are, but also maintenance engineering, the commercial areas, ground operations and flight dispatch, a very important involvement more of which below. Organization, processes and senior management support, as referred to above, are also of key importance. The third main area is the tools, the software to support the fuel efficiency program. Readers will be familiar with the mantra that ‘you cannot manage what you cannot measure’. To a degree that is true although it’s still possible to do some right things without full information. However, in general you’ll need the right software to collect all flight operational data and do analyses so that you can see where the big-ticket items are, to see how much is being saved or even if savings are being made and, if not, why not? All of that can be discovered in analyzing qualitychecked data. Getting the data first requires the right tools. Some airlines develop tools in-house, there are

also companies in the industry that have developed excellent tools. Usually, it’s best to get such a tool in place when starting an FE program. For the last part, if you’re stuck on starting a fuel efficiency program or you want to know how your airline is doing because there’s already a program in place but you’d like to benchmark it against others, call in a consultancy service. They have the knowledge, they know how and what to fix, and they will give you a crash course in fuel efficiency.

Organization

While the organization is a pretty important part of the program, it’s also something with which readers will be familiar. To be successful, a clear will, mandate, and support from Senior Management are vital. There will have to be a strong and empowered fuel efficiency team consisting of people from all areas of the airline and they will have to follow the principles of change management related to internal communication and stakeholder involvement.

Everybody needs to be bought in to the program; everybody needs to be looking in the same direction; there needs to be somebody in the organization who talks about fuel efficiency all the time; it’s very important to leverage success, to publish within the airline what has been achieved, how it has been achieved and who did that. Also, the improvements will have to be measured, you’ll need a tool for that; and, most importantly, improvements will have to be sustained, make sure that whatever has been put in place doesn’t slip because of lack of interest, you’ll have to ensure that people remain interested.

Tools and software

Aircraft generate operational data. Data is received from ACARS, from the flight data recorders, the operations control system, there are many sources. So, airlines will want to gather all that data to start looking at it and to make comparisons; to check what is happening in actual flights compared to what happened during planning, and to check whether INTERACTIVE Click here for full product details

FUEL EFFICIENCY HEALTH-CHECK PROGRAM The Aircraft Commerce Consulting Fuel Efficiency Health-Check program partners our experts to work with an airline’s key fuel efficiency team, sharing our experience and providing the additional resources and guidance to support delivery of the best possible Fuel Efficiency results whilst working within the airline’s or operator’s own unique project framework and processes. The Fuel Efficiency Health-Check Program provides each airline with: • A benchmark comparison of current fuel efficiency processes against best practice industry standards. • Additional realistic fuel saving initiatives to complement existing practices using the latest industry proven techniques. • An outline of how to optimize current processes and systems for further fuel savings.

“There is potential for further fuel saving at even the most optimized airline”

Find out more! +44 1273 454 235 / +31 6 2471 4754 ed.haskey@aircom-consulting.com / sander.demoor@aircom-consulting.com www.aircraft-commerce.com/Aircraft_Commerce_Consulting/Fuel_Efficiency_Health_Check.asp

AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2018 • 45

WORKSHOP: FUEL EFFICIENCY

planning is close to actual or is there a very large gap? If there is a gap, we can use data to start looking for the reasons in order to know what has to be done to close the gap. For all of that, you need a tool. Many readers will have worked with Excel and traditionally, airlines have used Excel or simple database solutions while having partial or limited data available. However, it’s difficult with too much time lost or wasted by a fuel efficiency manager or team cleaning up data, ensuring that the data is attributed to the correct flight. The problem is that all the data comes from different recorders and different backgrounds so it’s very difficult to make sure that you have the right data. But there are five or six excellent software tools on the market today that will do all of that work for you: there is a bit of pain to get such a solution installed because the IT people have to do some work to ensure that data is flowing and that core systems aren’t affected, but once it is flowing, all of that data will be at your fingertips, leaving you free to spend

the time on analysis; looking for the problems and the issues, and putting the team to work on fixing them rather than chasing data.

A fuel budget

We’ve already touched upon fuel price and, from that same IATA website we have figure 5.

A Fuel Budget – Do You Have Any Idea? Task: Create a fuel budget (1 year) to see the critical numbers! Required: • Fleet physical data (aircraft types, numbers) • Fleet operational data (cycles, block/flight hours) • Aircraft type fuel burn data (average) • Fuel price (average for the year)

2 snapshots, 12 weeks apart: 16% UP, significant IMPACT! (Obvious one?) FIGURE 5

Let’s start with the main information. The table on the left shows the jet fuel price position at the start of March 2018. On the right, the table shows the same information but twelve weeks later in late May. As you can see, the price has risen by 16%. The question is; if the fuel price has risen by 16%, should you start to worry? Well, of course you should. Some readers will be familiar with the term ‘cost index’ which is directly related to the price of fuel, i.e. if the fuel price is up by 16%, the cost index should be down by 16% but the question to ask yourself is, ‘is it?’ Only a few airlines will ask and answer that question every week. Those airlines have a flight planning system that automatically reads the fuel prices so that every flight produced by that system already has the correct cost index: just change the fuel price a bit and the cost index will change. That’s very efficient but even if it’s done manually, the airline’s performance department should update the cost index every time the fuel price changes — if the price goes down, you

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ed.haskey@aircom-consulting.com / sander.demoor@aircom-consulting.com www.aircraft-commerce.com/Aircraft_Commerce_Consulting/Fuel_Efficiency_Health_Check.asp

AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2018 • 46

CASE STUDY: AIRLINE COMPANY NAME

fly faster; if the fuel price goes up, you fly slower. But the important bit here is the fuel price and how it related to the fuel price in 2000, i.e. 250% of the fuel price in 2000.

A fuel budget exercise

To illustrate the point, here is a little exercise to build a fuel budget and calculate for an airline how much fuel it is burning: and it’s quite simple.

A Fuel Budget – 1/5 Step-1: set up the fleet; new arrivals are decimals! Here we will use an average fuel price of USD 700/ton Budget Aircraft Types A319 A320 A321 A332 A333 A33F A345 A346 A388 B772 B773 B77F B789 Total-1 Taxi Fuel APU Burn Total-2

Number Aircraft 02.0 21.5 06.5 25.0 05.0 04.0 04.0 07.0 03.3 05.0 24.0 03.0 03.3 113.5

Number Flights

Fuel Prices

$2.093 $/ USG

$0.700 $/ kg

$0.553 $/ lt

$31.82 $/ 100lb

Flt Hrs per A/C-Yr

Flight Hours per Fleet-Year

Average Burn per Flight Hour

Estimated Burn per Fleet

Total Budget $0.700 $/ kg

FIGURE 6.1

In figure 6.1, on the left you’ll see a number of different aircraft types, these are from the Etihad fleet because I used to work there so had the numbers handy. These are numbers in the fleet during a given year with new arrivals to the fleet during the year as decimals, i.e. if an aircraft joined the fleet in July, it would be 0.5 of an aircraft for the year. That year an average of 113.5 aircraft were in the fleet.

Now, figure 6.2, we can look at the number of flights they make, the flight hours per aircraft per year and the number of flight hours for that type fleet for the year.

… and, in the end, using a fuel price of roughly $700 per tonne at the time of writing (figure 6.4), a budget can be calculated.

A Fuel Budget – 2/5

A Fuel Budget – 4/5

Step-2: enter the relevant number of average flights and flight hours per aircraft-year data, which in turn shows the annual fleet flight hours

Step-4: find estimated annual fuel burn and fuel cost

Budget Aircraft Types A319 A320 A321 A332 A333 A33F A345 A346 A388 B772 B773 B77F B789 Total-1 Taxi Fuel APU Burn Total-2

Number Aircraft 02.0 21.5 06.5 25.0 05.0 04.0 04.0 07.0 03.3 05.0 24.0 03.0 03.3 113.5

Number Flights 4,097 37,201 9,612 16,845 4,231 2,400 2,190 3,031 2,243 2,566 16,286 1,500 2,822 105,024

Fuel Prices

$2.093 $/ USG

$0.700 $/ kg

Flt Hrs per A/C-Yr 5,651 5,083 4,749 4,301 5,464 4,000 4,389 3,522 5,774 5,679 23,142 4,333 7,168

Flight Hours per Fleet-Year 11,302 hr 109,283 hr 30,870 hr 107,523 hr 27,322 hr 16,000 hr 17,554 hr 24,651 hr 18,767 hr 28,394 hr 134,919 hr 13,000 hr 23,296 hr 562,880 hr

Average Burn per Flight Hour 2,460 kg/hr 2,574 kg/hr 2,866 kg/hr 5,348 kg/hr 5,589 kg/hr 5,289 kg/hr 7,487 kg/hr 8,198 kg/hr 11,832 kg/hr 6,656 kg/hr 7,710 kg/hr 7,052 kg/hr 5,455 kg/hr 1.60% 1.00%

$0.553 $/ lt Estimated Burn per Fleet 27,807,314 kg/yr 281,323,372 kg/yr 88,472,660 kg/yr 575,060,884 kg/yr 152,690,746 kg/yr 84,619,463 kg/yr 131,427,047 kg/yr 202,090,919 kg/yr 222,051,933 kg/yr 188,986,528 kg/yr 1,040,227,918 kg/yr 91,675,383 kg/yr 127,080,135 kg/yr 3,213,514,301 kg/yr 52,915,365 kg/yr 32,854,398 kg/yr 3,299,284,065 kg/yr

$31.82 $/ 100lb

$ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $

Total Budget $0.700 $/ kg 19,465,120 196,926,360 61,930,862 402,542,619 106,883,522 59,233,624 91,998,933 141,463,643 155,436,353 132,290,570 728,159,542 64,172,768 88,956,094 2,249,460,011 37,040,756 22,998,079 2,309,498,845

Budget

0.9% 8.8% 2.8% 17.9% 4.8% 2.6% 4.1% 6.3% 6.9% 5.9% 32.4% 2.9% 4.0%

Aircraft Types A319 A320 A321 A332 A333 A33F A345 A346 A388 B772 B773 B77F B789 Total-1 Taxi Fuel APU Burn Total-2

Number Aircraft 02.0 21.5 06.5 25.0 05.0 04.0 04.0 07.0 03.3 05.0 24.0 03.0 03.3 113.5

Number Flights 4,097 37,201 9,612 16,845 4,231 2,400 2,190 3,031 2,243 2,566 16,286 1,500 2,822 105,024

Fuel Prices

$2.093 $/ USG

$0.700 $/ kg

Flt Hrs per A/C-Yr 5,651 5,083 4,749 4,301 5,464 4,000 4,389 3,522 5,774 5,679 23,142 4,333 7,168

Flight Hours per Fleet-Year 11,302 hr 109,283 hr 30,870 hr 107,523 hr 27,322 hr 16,000 hr 17,554 hr 24,651 hr 18,767 hr 28,394 hr 134,919 hr 13,000 hr 23,296 hr 562,880 hr

Average Burn per Flight Hour 2,460 kg/hr 2,574 kg/hr 2,866 kg/hr 5,348 kg/hr 5,589 kg/hr 5,289 kg/hr 7,487 kg/hr 8,198 kg/hr 11,832 kg/hr 6,656 kg/hr 7,710 kg/hr 7,052 kg/hr 5,455 kg/hr 1.60% 1.00%

$31.82 $/ 100lb

$ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $

0.9% 8.8% 2.8% 17.9% 4.8% 2.6% 4.1% 6.3% 6.9% 5.9% 32.4% 2.9% 4.0%

FIGURE 6.2

FIGURE 6.4

Next, figure 6.3, we add in how much fuel they burn per flight hour on average…

Where to get all this information on which to base the budget? If not available in an Operations Control system or similar, the Technical Department is a good place to start for historical data. Once available, extrapolations can be made for network changes and fleet size changes. Taking the A320s as an example, we see 37,201 flights. And, looking at the number of flight hours ‘per aircraft, per year’, we see that the A320 fleet averages 5,083 flight hours per aircraft per year. Multiply that by the number of aircraft in the fleet and we see that the A320 fleet managed 109,283 hours flight time during the year. The next column is the important bit, the fuel burn per hour. It’s possible to look at a few flight plans and make your own calculations or look at some industry data and take averages but it’s important to remember that, for every airline, the average fuel burn is different because the network is different and the average flight times are different, in turn giving a different average fuel burn per hour. In this calculation, use numbers that make sense in the context of the operation. Then we get to the estimated burn where, in this example, you’re looking at 3.2 billion kg in the year, i.e. 3.2 million tonnes of fuel being burned which, together with the fuel price we’re using, gives a fuel budget of

A Fuel Budget – 3/5 Step-3: add the average fuel burn per flight hour data from dividing total burn over total flight hours: (Note: average burns are airline-specific!) Budget Aircraft Types A319 A320 A321 A332 A333 A33F A345 A346 A388 B772 B773 B77F B789 Total-1 Taxi Fuel APU Burn Total-2

Number Aircraft 02.0 21.5 06.5 25.0 05.0 04.0 04.0 07.0 03.3 05.0 24.0 03.0 03.3 113.5

Number Flights 4,097 37,201 9,612 16,845 4,231 2,400 2,190 3,031 2,243 2,566 16,286 1,500 2,822 105,024

Fuel Prices

$2.093 $/ USG

$0.700 $/ kg

Flt Hrs per A/C-Yr 5,651 5,083 4,749 4,301 5,464 4,000 4,389 3,522 5,774 5,679 23,142 4,333 7,168

Flight Hours per Fleet-Year 11,302 hr 109,283 hr 30,870 hr 107,523 hr 27,322 hr 16,000 hr 17,554 hr 24,651 hr 18,767 hr 28,394 hr 134,919 hr 13,000 hr 23,296 hr 562,880 hr

Average Burn per Flight Hour 2,460 kg/hr 2,574 kg/hr 2,866 kg/hr 5,348 kg/hr 5,589 kg/hr 5,289 kg/hr 7,487 kg/hr 8,198 kg/hr 11,832 kg/hr 6,656 kg/hr 7,710 kg/hr 7,052 kg/hr 5,455 kg/hr 1.60% 1.00%

$31.82 $/ 100lb

$ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $

0.9% 8.8% 2.8% 17.9% 4.8% 2.6% 4.1% 6.3% 6.9% 5.9% 32.4% 2.9% 4.0%

FIGURE 6.3

“If not available in an Operations Control system or similar, the Technical Department is a good place to start for historical data. Once available, extrapolations can be made for network changes and fleet size changes. Taking the A320s as an example, we see…” AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2018 • 47

WORKSHOP: FUEL EFFICIENCY

tonnes of fuel, about 1.6%; again, these are areas where money can be saved, especially for the narrow body fleet. So one percent of this fuel budget means $23 million saved, i.e. 1% of the entire fuel budget and, if the fuel budget is one third of the total operational budget, that one-third of a percent is a big effect. These are the kinds of numbers that consultants can help you to evaluate with a good team and good advice. It all starts with Awareness and Campaigning. End of Part 1. Part 2 will follow in the next issue of Aircraft IT Operations.

SANDER DE MOOR

about $2.2 billion. Why is this important? Because you want to answer a few basic questions such as below.

A Fuel Budget – 5/5 Step-5: add taxi data and APU burn data (derived from elsewhere in this tool) and arrive at a total overview Budget Aircraft Types A319 A320 A321 A332 A333 A33F A345 A346 A388 B772 B773 B77F B789 Total-1 Taxi Fuel APU Burn Total-2

Number Aircraft 02.0 21.5 06.5 25.0 05.0 04.0 04.0 07.0 03.3 05.0 24.0 03.0 03.3 113.5

Number Flights 4,097 37,201 9,612 16,845 4,231 2,400 2,190 3,031 2,243 2,566 16,286 1,500 2,822 105,024

Fuel Prices

$2.093 $/ USG

$0.700 $/ kg

Flt Hrs per A/C-Yr 5,651 5,083 4,749 4,301 5,464 4,000 4,389 3,522 5,774 5,679 23,142 4,333 7,168

Flight Hours per Fleet-Year 11,302 hr 109,283 hr 30,870 hr 107,523 hr 27,322 hr 16,000 hr 17,554 hr 24,651 hr 18,767 hr 28,394 hr 134,919 hr 13,000 hr 23,296 hr 562,880 hr

Average Burn per Flight Hour 2,460 kg/hr 2,574 kg/hr 2,866 kg/hr 5,348 kg/hr 5,589 kg/hr 5,289 kg/hr 7,487 kg/hr 8,198 kg/hr 11,832 kg/hr 6,656 kg/hr 7,710 kg/hr 7,052 kg/hr 5,455 kg/hr 1.60% 1.00%

$31.82 $/ 100lb

$ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $

0.9% 8.8% 2.8% 17.9% 4.8% 2.6% 4.1% 6.3% 6.9% 5.9% 32.4% 2.9% 4.0%

FIGURE 6.5

In figure 6.5 I’ve added Taxi Fuel and APU Fuel, the latter based on runtime statistics from the Technical department who will keep a monthly tracking sheet of how many hours the APUs are run; then Honeywell can tell you how much they burn per hour, so you know how much the burn is. For taxi fuel, just look at the movement data for the amount

of taxi minutes, again multiplied by a factor. Also, remember that all of this is plus or minus 10% which is OK because you simply want to have an educated idea of total and average. And then, still on figure 6.5, on the right hand side, there is a breakdown of which fleet burns what percentage of fuel as a guide to which fleet should be dealt with first in the efficiency drive. As the budget table shows, the narrow body fleet operates almost half (48.5%) of all the flights but only burns 12.4% of the fuel: that begs the questions, for the narrow body fleet, on what should the program focus in terms of fuel efficiency? If I were looking at important areas for this airline, I would say, for the narrow body fleets, focus on ground operations, climb and descent but not so much on cruise because the aircraft don’t spend so much time in cruise. With the long-haul fleet I would focus on cruise because that is where most money can be saved. I wouldn’t bother too much about ground operations. You can see that APU use burns about 33,000 tonnes or about 1%, while taxi burns about 53,000 AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2018 • 48

Sander de Moor has more than 30 years’ experience in flight operations support across all sectors of aviation with particular expertise in Flight Operations Efficiency, specializing in fuel and operational efficiency strategies. He was a member of the IATA Green Teams for two years and subsequently he has held the position of Fuel Efficiency lead at LOT Polish Airlines and Etihad Airways. Sander has extensive experience in managing RFP (Request for Proposal) and implementation processes with FMIS (Fuel management Information Systems) tools across group airlines.

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AIRCRAFT IT Operations: VENDOR FLIGHT LOG

SAFETY LINE

Safety and big data at the heart of success Aeronautical engineer (ENAC) and principal investigator at the BEA for 12 years, Pierre Jouniaux was involved in many major accident investigations as IIC or Accredited representative (disaster of the Concorde, American Airlines A300-600 accident in New York, Air France A340 accident in Toronto, etc.). He continued his work in aviation safety as special advisor for Vietnam Airlines on FOQA and SMS matters, as well as first officer on ATR72. All of this adds up to’ 20 years’ experience in the fields of air operations and safety. Aircraft IT: Your name, your job, and the name of the business? Pierre Jouniaux: Pierre Jouniaux, founder and Chief Executive Officer, Safety Line S.A.S. Aircraft IT: How did Safety Line get started? PJ: Safety Line was founded in 2010, with an initial focus on our safety and risk management software solution, Safety Cube. The company took a strategic turn towards Big Data solutions from 2013, with some initial research using combinations of flight data, weather data and ground radar data for airline and airport applications. Aircraft IT: What is the guiding business principle that drives the business? PJ: Aviation produces massive amounts of data that are usually

recorded for safety purposes. This available data is currently underused. Through machine learning and Big Data analytics, Safety Line can help airlines and airports to improve their safety and efficiency. Aircraft IT: What has been the greatest business achievement to date, and why? PJ: Our greatest business achievement to date was signing up the Air-France KLM Group low-cost affiliates, Transavia France and Transavia Netherlands to OptiClimb, our fuel saving solution which allows savings of 5% to 10% on climb fuel. This was a turning point that converted our historical test partners into the first subscribing customers for OptiClimb after several thousands of flights that allowed them to validate the level of savings.

Aircraft IT: What are the disappointments and what have you learned from them? PJ: One of the greatest disappointments was witnessing the resistance to change that is still present in the aviation industry. Some of the largest airlines still don’t have full access to their flight data for optimization purposes. We have learned to take a step-by-step approach with larger customers and, in the meantime, to court as many as possible of the smaller more agile airlines.

Aircraft IT: What will be the next big thing in Aviation IT? PJ: Connectivity in the cockpit will allow cloud based solutions to be brought to pilots in real time. That is why we have a strategic partnership with Panasonic Avionics and have started to work with them on cruise and descent optimization solutions at Air Austral, which operates fully connected Boeing 777s and 787s. We also look forward to interfacing with the next generation of flight management systems.

Aircraft IT: In a sentence, how would you summarize what the business does for aviation customers? PJ: Safety Line allows airlines and airports to make better use of available data in order to increase their safety and efficiency while limiting their environmental impact.

Aircraft IT: What do you want your customers to say about Safety Line PJ: We want our customers to praise our agility, adaptability and reliability.

AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2018 • 49

Aircraft IT: Pierre Jouniaux, thank you for your time.

DIRECTORY

Operations Software Directory

Key ‘at-a-glance’ information from the world’s leading Operations software providers. There are three recognized categories of Operations software solutions: 1) Pure-play Operations solutions also known as Best of Breed (BoB) 2) Enterprise Resource Planning (ERP) Solutions 3) Specialist Point Solutions Software solutions assigned to categories 1 and 2 offer a complete end-to-end Operations solution for airlines’ Operations and aircraft operators, and meet most business system requirements for Operations facilities and airlines of any size seeking a new Operations software solution or looking to replace or renew an existing one. Pure-play systems are designed specifically for the aviation Operations industry and typically offer a complete solution to fit with the highly regulated nature of the industry. ERP Operations Solutions are part of a complete end-to-end enterprise wide software package and allow for extended capability with other systems such as Finance and Human Resources. Specialist Point solutions are Operations systems that are particularly strong in certain niche areas and usually complement the pure-play solutions. For ease of reference the directory is divided into two sections: Pure-play and ERP Operations Solutions; and Specialist Point Solutions.

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Air Support A/S W: www.ppsflightplanning.com T: +45 7533 8889 E: sales@airsupport.dk

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Afsys an innovative company offering solutions to the aeronautical industry, with wide knowledge and expertise aviation sector. and commercializing iCOM. iCOM creating team are high experienced pilots, computer experts in Business Intelligence and creative designers iCOM is a solution that digitizes, integrates and connects in one platform all the information and process associated with the planning, dispatch and management of the air operation; combines all the process related to air operation, facilitates pilots’ planning and decision-making and provides information to companies to improve efficiency and resource optimization. In other words, iCOM is a solution which enables airlines to optimize resources, save time and costs through digitalization and relationship of all process related to the air operation. Offered digitized information and reliable traceability of process, allows the operator to obtain essential information to improve its procedures and strategic planning by using their own Business Intelligence, leading then to remove printed documentation from the cockpit. Confidentiality, availability and real-time access of information are guaranteed.

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AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2018 • 50

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AIR SUPPORT is one of the world’s leading suppliers of flight planning software with web-based briefing facilities.The PPS Flight Planning System (PPS) is one of the leading flight planning systems in the world due to the optimization of operating costs along with its incredible and flexible usability. PPS generates a complete briefing package available directly on CrewBriefing or its accompanying app, providing the crew with online access to company messages, flight log, triptailored surface weather data, NOTAMs, wind- and significant weather charts and the high-quality vertical cross-sectional chart. The combined synergy of PPS will ensure that your airline will have the most modern and powerful flight planning system available. PPS offers: • World’s most flexible airline flight planning system • Automated filing, calculation and dispatch of all selected flights • Automated data import from scheduling/crew/maintenance systems • Automated data export to EFB solutions • Automated consideration of company policies and dispatch parameters • Automated flight briefing packages with the highest quality • Low acquisition and running costs offering highest costbenefit ratio in the market

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DIRECTORY

Avionics Support Group

Avio

Avison Aviation

AVTECH Sweden

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NAME OF PRODUCT MARKETED • Avison Airline Management System

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KEY BUSINESS/SOFTWARE AREAS • Aircraft Scheduling • Operations Control • Crew Management • Ground Operations Avison Aviation provides Flight and Ground Operations in airlines and ground handling companies with a suite of next generation, integrated, cloud applications giving the users real time decision support utilising big data analytics and artificial intelligence in a single database.

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KEY BUSINESS/SOFTWARE AREAS • Wind Uplink FMS Optimization • Reduce Fuel burn and CO2 footprint • Severe Weather application AVTECH, specializing in tailored information to the cockpit, offers easy, automated and inexpensive improvements in FMS optimization. The Aventus NowCast™ weather service give pilots access to weather data of the highest available quality, and when the data is fed into the aircraft Flight Management Computer, the actual aircraft trajectory can be optimized, reduce the fuel burn and CO2 footprint. Working directly with Met Office (UK), the Aventus SIGMA service supply the cockpit crew with severe weather information, based on Actual route and time in the FMS. The service brings adequate, timely and correct information on turbulence, icing and other weather phenomena that affect safety and comfort. The SIGMA service sets a new standard on how, when and where your crew gets their information.

The combination of Thales and AvioVision capabilities will help develop EFB solutions for airlines with a broader range of operational applications, leveraging Thales’ expertise in avionics, airborne connectivity, data analytics, cybersecurity and ground support platforms. Thales’ worldwide footprint and international commercial network will support and boost AvioVision’s growth.

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AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2018 • 51

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DIRECTORY

Bluebox Systems

The Boeing Company

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W: www.boeing.com/supportandservices T: +1 206-655-2121 E: BoeingSupportandServices@Boeing.com

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Drawing upon data sources such as ACARS, Archimedes provides a powerful capability to capture, analyse and present valuable, real time data in a clear and flexible format to Operation and Engineering teams.

Boeing is the world’s largest aerospace company and leading manufacturer of commercial jetliners and defense, space and security systems. Boeing Support and Services combines airplane design and manufacturing expertise with unique access to fleet-wide operational data to offer optimization solutions.

eMan provides an efficient capability for the distribution of technical publications across the maintenance and repair estate. Used by aircraft operators and 3rd party MROs alike, eMan unlocks the benefits of smooth and efficient distribution of engineering and process documentation. eMan is available as an on-premise or hosted offering for complete deployment flexibility.

With these offerings, Boeing addresses the evolving need for integration and optimization of data and information across the aviation ecosystem to empower smart decision-making. The portfolio includes services and solutions for flight operations, maintenance & engineering and procurement organizations to optimize the operational efficiency of airplanes and operations. Boeing has more than 250 customers for its optimization solutions. The portfolio draws on solutions from a family of Boeing companies: AerData, Inventory Locator Services and Jeppesen, serving operators of Boeing and nonBoeing airplanes.

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Bytron Aviation Systems

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KEY BUSINESS/SOFTWARE AREAS • Flight Dispatch • Digital Crew Briefing • Journey Logging • Airfield Watch • System Integrations • Multi-platform EFB application Bytron Aviation Systems is a UK based company with over 30 years’ experience in aviation, reducing the burden placed on dispatch teams and crews by simplifying the flight dispatch, crew briefing, airfield monitoring and journey logging processes through increased global accessibility, seamless aggregation and automated delivery of operational data to operators across the globe. Since its formation in 1984, Bytron has developed, integrated and maintained cutting-edge software solutions for the likes of NATS, Thomas Cook, flydubai, AirTanker, and many more. In 2017, Bytron teamed up with Jeppesen to offer skybook as its primary crew briefing solution for operators, helping to increase skybook’s global reach and customer base. skybook is Bytron’s premier award winning solution, delivering a range of class leading modules that use the latest automation and integration to deliver a paperless user experience for Operations and Dispatch teams and Aircrews that is second to none. The agile skybook system is already proven by operators across the globe thanks to the fully configurable Dispatch Portal and multi-platform EFB application.

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AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2018 • 52

CrossConsense W: www.crossconsense.com T: +49 69 4035 7600 E: contact@crossconsense.de Location: Frankfurt Germany, Heusenstamm Germany

NAME OF PRODUCT MARKETED • CROSSMOS KEY BUSINESS/SOFTWARE AREAS • Electronic Techlog Development • Support • Consulting • Business Intelligence solutions • App and dashboard development “Since being established in 2002, we basically think from the perspective of the user. We are not pure IT geeks and it is exactly that which characterizes our services and products. Thus we distinguish ourselves from most of the specialists for the implementation of solutions. We can’t do otherwise, because in the DNA of CrossConsense are many years of experience in Airlines, in the area of procurement, engineering and maintenance. We know your job as if it were ours. And THAT you will feel immediately!” CrossConsense’s portfolio stretches from AMOS Support, BI-Management, Data Migration and Hosting to the products CROSSMOS® (electronic tech log) and ACSIS (tool for predictive maintenance). CROSSMOS® is an electronic technical logbook (eTL) developed with state-of-theart methods and technologies. The CROSSMOS® ELB consists of a service oriented architecture with modular and exchangeable components, exchangeable interfaces and separately updateable software modules. CROSSMOS® includes a pilot client, a cabin client and a maintenance client. CrossConsense is already working with several international customers, gathering operational and legal requirements from all sources. CrossConsense also has a long tradition in providing support for AMOS. You have one single point of contact (no separated responsibilities for hardware, database or application support) for 1st and 2nd level.

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DIRECTORY

Conduce

Comply365

Eagle Cap Software

Esterline CMC Electronics

W: www.conduce.net T: 0044 333 888 4044 E: info@conduce.net

W: www.comply365.com T: +1 (800) 206-2004 E: info@comply365.com

W: www.EagleCapSoftware.com T: +1 619 321-8550 E: tom@eaglecapsoftware.com

W: www.cmcelectronics.ca T: 15 147 483 000 E: efb@cmcelectronics.ca

Location: USA

Location: Portland, OR USA (Headquarters); Denver, CO USA; (Satellite Office); San Diego, CA USA (Satellite Office)

Location: Montreal, Ottawa, Chicago.

NAME OF PRODUCT MARKETED • ProAuthor (XML-Based Authoring Solution) • Electronic Flight Bag (EFB) • Digital Briefing • Document & Communication Manager • Training Solution (LMS Learning Manager)

NAME OF PRODUCT MARKETED • Software Development Services • System Integration Services • Aviation Charting Service

NAME OF PRODUCT MARKETED • PilotView EFB and Aircraft • Information Systems (AIS)

Location: Nuneaton, UK

NAME OF PRODUCT MARKETED • eTechLog8 • eCabinLog8 • eTraining8 • eCentral8 KEY BUSINESS/SOFTWARE AREAS • Electronic Tech Log • Cabin Log • Document Viewer Conduce specialise in producing mobile applications for the aviation industry, writing native Win8/10 and IOS tablet “Touch” solutions and integrating these with responsive modern connected websites. The current flagship product eTechLog8 enables an airline to eliminate the traditional paper based tech log,cabin log and deferred defect books and is currently in differing stages of contract, trial & acceptance with various airlines. Several NAA’s are also now involved with respect to monitoring these projects, enabling the necessary approval for the eventual roll out of paperless tech log systems with multiple EASA approved airline fleets.

KEY BUSINESS/SOFTWARE AREAS • XML-Based Authoring Solution (ProAuthor) • Electronic Flight Bag (EFB) • Digital Briefing Flight Release • Document Mgmt. and Distribution Platform • Targeted Distribution w/ Compliance Tracking Comply365 delivers secure, cloud-based solutions, focusing on Authoring, EFB and Digital Briefing Solutions, as well as Targeted Distribution of Mobile Manuals. The Authoring Solution, features ProAuthor: the aviation industry’s first and only XML-based solution for authoring, revising and distributing publications.

KEY BUSINESS/SOFTWARE AREAS • Software Engineering Services • Mobile App Development • System Integration • Flight Ops Subject Matter Expert • System Design and Architecture Eagle Cap Software provides software engineering, mobile application development, and systems integration services. From Flight Operations to the Flight Deck, Eagle Cap can design and build custom solutions tailored to your organization. We have domain experts in: Electronic Flight Bag & Moving Map; Flight Planning & Optimization; Aviation Data & Charting; and, Dispatch. Look to Eagle Cap for: management and integration of data, devices & apps; avionics & instrumentation interfaces; application design & architecture; and, mobile migration of web & legacy applications. The team consists of software engineers, technologists and domain experts with decades of experience developing aviation applications for commercial, business, general, unmanned and military aviation.

KEY BUSINESS/SOFTWARE AREAS • CMA-1525 AIS (Flange Mount) • CMA-1510 AIS (2 MCU) • AIS Software Option (Dataloader, vQAR, ACARS) • CMA-1310 Tablet EFB • EFB Application Manager & Configuration Tools The PilotView® EFB family of products is a standard option on business aircraft, including the Dassault Falcon 900, 2000,7X and 8X, Embraer Legacy 600/650 and Lineage, Bombardier Challenger* 600* series* business jets, and by Boeing for the Next-Generation B737s and BBJs. The PilotView® products are on numerous air transport aircraft such as the Bombardier C Series, ATR, Embraer E-jets (170/190), the Airbus A320 and A330, and the Boeing B737, B747, B757,B767 and B777.

Comply365’s proven Electronic Flight Bag (EFB) solution lets crews access mission-critical information throughout each phase of flight. Digital Briefing helps turn planes faster for more on-time departures with instant feedback to dispatchers when the flight crew accepts a release and signs Fit for Duty. Comply365’s full-featured Document Management and Targeted Distribution Platform boosts productivity by delivering any type of manual or document directly to any mobile device or stationary workstation.

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AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2018 • 53

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DIRECTORY

Flatirons Jouve

Flygprestanda AB

Global Eagle / NavAero

Gigsky

W: www.flatironsjouve.com T: +1.303.627.6535 E: patrick.dawson@flatironssolutions.com

W: www.flygp.se T: +46 40 642 00 10 E: sales@flygp.se

W: www.globaleagle.com T: 310-437-6000 E: info@globaleagle.com

W: www.gigsky.com T: +45 39158025, E: vchand@gigsky.com

Locations: Europe, Asia, USA

Location: Malmö/Sweden, New Milford, CT/USA

Location: USA, Canada, Spain, United Kingdom, United Arab Emirates, Australia, New Zealand, India, China, Hong Kong, Singapore, Sweden

Location: United States of America, Denmark, Canada & India. Danish Office For EFB, Aircraft Sales

NAME OF PRODUCT MARKETED • CORENA Suite

NAME OF PRODUCT MARKETED • Guru2 w &w/o Mass & Balance, • Airport Analysis, Drift Down, • Load & Trim, AHM560

NAME OF PRODUCT MARKETED • “Smart” Mount Tablet EFB Systems • Virtual QAR Software Application • Universal Aircraft Interface Device • t•BagC22 Aircraft Dedicated EFB Systems • t•Cam Cockpit Door Surveillance Systems (CDSS)

NAME OF PRODUCT MARKETED • GSM Roaming Data

KEY BUSINESS/SOFTWARE AREAS • Content Management System (CMS) • Interactive Electronic Technical Publisher (IETP) • Maintenance & Engineering • Flight Operations • Tablet Solutions & Mobility Flatirons provides consulting, technology, and outsourcing for content lifecycle management (CLM). For more than 20 years, we have served global Fortune 1000 customers in aerospace, automotive, electronics, financial services, government, healthcare, and publishing. Our customer engagements help organizations efficiently deliver the right information, at the right time, to the right people by leveraging structured content and digital media — Turning Content into Knowledge®.

KEY BUSINESS/SOFTWARE AREAS • Aircraft Performance Services • Performance Engineering • Special Performance Calculations • Engine Failure Procedures Flygprestanda AB, a pioneer in aircraft performance calculations, was founded 1969. For nearly 50 years Flygprestanda has been in the forefront of providing aircraft operators of all kinds with high quality services. Today Flygprestanda is serving around 200 customers worldwide from the head office in Malmö, Sweden and continues to lead innovation in this part of the aviation industry with its well known Airport Analyses and Guru2 application.

The CORENA Suite by Flatirons is the leading content lifecycle management (CLM) solution developed specifically for organizations that rely on mission-critical data to design, manufacture, operate, or maintain complex assets over their product and service lifecycles as well as across multi-echelon business networks. For more than 25 years, the world’s leading airlines, aerospace manufacturers, OEMs, and defense organizations have relied on the CORENA product suite to create, manage, and deliver large volumes of technical information throughout its lifecycle. Today, CORENA customers rely on the CORENA suite to modernize their IT infrastructures, improve customer satisfaction, and maintain their competitive advantage.

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KEY BUSINESS/SOFTWARE AREAS • Operation Solutions / Data Analytics • Content • Connectivity Systems Global Eagle Entertainment Inc. (NASDAQ:ENT) is a leading provider of satellite-based connectivity and media to fast-growing, global mobility markets across air, land and sea. Supported by proprietary and best-in-class technologies, Global Eagle offers a fully integrated suite of rich media content and seamless connectivity solutions that cover the globe. With approximately 1,500 employees and 50 offices on six continents, Global Eagle delivers exceptional service and rapid support to a diverse base of customers around the world. NavAero is a Global Eagle company that provides tablet-based and aircraft-dedicated Electronic Flight Bag systems to airlines as tools for increasing their operational efficiency and solving problems more effectively.

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AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2018 • 54

KEY BUSINESS/SOFTWARE AREAS • Consumer Data Roaming Solutions • Enterprise Data Roaming Solutions • OEM Data Roaming Solutions GigSky for Enterprise offers end-to-end mobility services to meet your airline connectivity needs. With global coverage across 190+ countries, GigSky provides superior international network coverage through Tier 1 operators at competitive roaming rates. The GigSky Enterprise Portal provides reports and analysis that help intelligently track mobile data across your organization. GigSky Enterprise Portal Admin Users can create custom notifications, manage data policies, and see usage in real-time.

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DIRECTORY

Honeywell W: aerospace.honeywell.com T: +359 2 971 3503 E: info@aviaso.com Location: Zurich, Switzerland

NAME OF PRODUCT MARKETED • Aviaso/Fuel Efficiency, EU-ETS KEY BUSINESS/SOFTWARE AREAS • Fuel Efficiency Software • Flight and Operational Efficiency • EU-ETS and Emissions Management • Fuel Efficiency Consulting and Training In September 2015, Honeywell acquired Aviaso creating Honeywell Aviaso, an international aviation software company that offers fuel-efficiency and emissions-savings solutions to the airline industry. Fuel consumption can make up as much as 20 to 40 percent of an airline’s operating costs, and even single-digit percent efficiency improvements can save airlines tens of millions of dollars in fuel spending. Honeywell Aviaso’s expertise in data warehousing and analytics provides the most complete and technologically advanced fuel efficiency software solution in the industry today. In addition to fuelefficiency solutions, Honeywell Aviaso also provides software for emissions reporting as well as consulting and training for fuel efficiency and emissions management. Honeywell Aviaso customers include Aer Lingus, Air Baltic, Air Berlin, Air Transat, Belair Airlines, Cargolux Airlines, CityJet, Condor, DFS (German ATC), Lufthansa, Etihad Airways, Europe Airpost, Finnair, Germanwings, KLM Cityhopper, LOT Polish Airlines, Lufthansa Cargo, Monarch Airlines, Thomas Cook Airlines Belgium, Thomas Cook Airlines Scandinavia, Thomas Cook Airlines UK, Widerøe, and others.

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International Flight Support W: www.ifs.aero T: +45 33464600 E: sales@ifs.aero Location: Copenhagen, Denmark

NAME OF PRODUCT MARKETED PFB Paperless Flight Bag solution, PFB Back-Office Platform, PFB Document Management & Library Module, PFB Web Crew Portal & Notification Module, PFB Electronic Flight Planning Module, PFB Voyage/Journey Log Reporting Module (Pre+Post flight), PFB W & B/eLoadsheet Module w/ electronic sign-off, PFB Take-Off Performance ON-line, PFB Take-Off Performance OFF-line, PFB Landing Performance OFF-line, PFB eTechlog Module w/MEL data import/export, PFB eReporting Module, PFB Duty Time Registration Module

KEY BUSINESS/SOFTWARE AREAS • EModular PFB Platform Architecture • Modular PFB GUI Architecture • Seamless integrations with multiple back-end systems • Fully customized set-ups without expensive R & D costs • Designed for simplicity, userfriendliness and effectiveness IFS — International Flight Support is an innovative and experienced supplier of iPad OS and Windows XP/7/8 based EFB Platform solutions aimed exclusively at the aviation industry. The company was founded in 2001 and has a full decade of operational experience providing in-cockpit calculation solutions to airlines, business aircraft operators and military users. The PFB™ Paperless Flight Bag software solution defines a new standard for high quality modular EFB architecture. It was built to achieve complete data integration to any back-end software systems used by the operator while offering a unique degree of customization options that reflects each operator’s preferences.

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Logipad DextraData

Lufthansa Industry Solutions

Location: Essen, Germany

Location: Germany, Switzerland, USA

NAME OF PRODUCT MARKETED • Logipad

NAME OF PRODUCT MARKETED • DocManage Product Suite, • DocSurf Mobile, EFFOM, DocCreate

W: www.logipad.aero T: +49 201 95975 0 E: info@logipad.aero

KEY BUSINESS/SOFTWARE AREAS • eBriefing / EFF • iPad und Windows EFB Management • Class-I EFB and Class-II EFB • Logipad for Pilots, Cabin and Maintenance Since 2002, Modern.Work has been providing airlines with Logipad, an inhouse-developed Electronic Flight Bag (EFB) solution. Logipad makes flight management simple, fast and smart for pilots, crew and ground members. Due to a Single Sync transaction process and modules like Document Management, eForms and eBriefing / EFF, Logipad reduces paperwork. In 2017, Modern.Work GmbH merged with DextraData GmbH, an IT consulting company and independent software vendor. Together the companies not only offer comprehensive expertise in IT services and EFB, but also implement and develop IT solutions such as Logipad according to customer needs. Furthermore, clients can profit from the companies’ cooperation with important IT and aviation manufacturers (e.g. Microsoft Corporation, Jeppesen Sanderson Inc. and Avialytics GmbH). DextraData’s portfolio includes: Business Consulting, Cloud & Managed Services, IT Service & Enterprise Management, Next Generation Infrastructure, Modern Work / Software Infrastructure and Program & Project Management. The company is located in Gemany.

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AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2018 • 55

W: www.lufthansa-industry-solutions.com T: +49 40 5070 30000 E: marketing.sales@lhind.dlh.de

KEY BUSINESS/SOFTWARE AREAS • IT Solutions and Process • Consulting for MRO • Electronic Flight Operation Manuals • Airline Job Card Content Management • Predictive Analytics and Maintenance • RFID Lufthansa Industry Solutions is an IT service company for process consulting and system integration. This wholly-owned subsidiary of Lufthansa Group supports its customers with the digital transformation of their company. Its customer base includes both companies within Lufthansa Group as well as more than 150 companies in various other industries. The products EFOM and DocSurf Mobile were developed together with Lufthansa Airlines based on 15 years of common experience and excellence in electronic flight operations manuals and processes to fulfill both current and future requirements. • EFOM — A manufacturer independent Content Management System. Functionally mature and based on 17 years of experience, EFOM makes it possible to fulfill FlightOps requirements, e.g. expandable for new publishing backends; flexible to integrate new documents; open for customized enhancements or to integrate business processes such as Compliance Management. • DocSurf Mobile — A Library Viewer for MRO and FlightsOps documents is available as a native iOS app or Windows application. The revision service allows change lists to be checked and content to be compared with a previous version. Navigation is intuitive and includes a fast and easy search. A user independent management of favorites and notes is provided, keeping this information revision safe and available.

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DIRECTORY

KEEP UP WITH IT DEVELOPMENTS

Lufthansa Systems

NavBlue

W: www.LHsystems.com T: +49 69696 90000 E: marketing@lhsystems.com

W: www.navblue.aero T: +1 519 747 1170 E: sales@navblue.aero

Location: Germany and in 16 other countries.

Location: Canada, UK, France, Singapore

NAME OF PRODUCT MARKETED • IT Solutions

NAME OF PRODUCT MARKETED • N-FLIGHT PLANNING • N-FLYSMART • N-PERFORMANCE • N-SAMS • N-TRACKING

KEY BUSINESS/SOFTWARE AREAS • Operations and Commercial Solutions • Flight Deck Solutions • Finance Solutions • In-Flight Entertainment and Mobile Solutions • Professional Services and Consulting The company offers its more than 350 airline customers an extensive range of successful and in many cases marketleading products for the aviation industry. The innovative IT products and services in this portfolio offer customers a wide range of economic benefits while also contributing to improving efficiency and competitiveness. In addition, Lufthansa Systems also supports its customers both within and outside the Lufthansa Group with consulting services and the experience it has gained in projects for airlines of every size and business model.

NAVBLUE is a wholly owned subsidiary of Airbus providing a new generation of digital, user-friendly Flight Operations and Air Traffic Management solutions. Combining the best of both worlds, it is fuelled by the agility of Navtech and the pioneering spirit of Airbus. The NAVBLUE solutions and services, however, are not just limited to Airbus aircraft, but are also for mixed fleets and support both civil and military environments, on the ground or on board any aircraft. The company’s offering is clustered around three pillars: “Data+” , best-in-class aerodata products giving customers access to the right data at the right time, in the right format and in the right place; “N-Software Services”, tailored software services enabling customers to enhance their operations through unique software solutions; and “Bespoke Solutions by NAVBLUE”, optimizing the overall air traffic management ecosystem by providing products and services around safety, compliance and performance monitoring.

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AIRCRAFT IT Operations

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AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2018 • 56

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DIRECTORY

NVable

Open Airlines

Ovidius

Pace – a TXT company

W: www.nvable.com T: +44 141 280 0050 E: contact@nvable.com

W: www.openairlines.com T: +33 531 615 215 E: thierry.pfeiffer@openairlines.com

Location: UK

Location: France, Asia, USA

W: www.ovidius.com T: +49 30 4081895-0 E: patrick.hallmann@ovidius.com

W: www.txtgroup.com/markets/ aerospace-aviation/flight-operations T: +4930293620 E: paceinfo@txtgroup.com

Location: Germany

Location: Germany, France, USA

NAME OF PRODUCT MARKETED • ConNVerge for Aviation KEY BUSINESS/SOFTWARE AREAS • Electronic Techlog • Electronic Forms (Assessments) • Document Management • Operational Analysis • Station Operational Compliance The concept behind our CoNVerge platform is simple. We believe that businesses should have the flexibility to easily innovate and add new applications to their toolbox, without being stifled by legacy technology or a single technology brand. CoNVerge is all about minimising risk, fuss and capital costs and maximising efficiency. Provided as a service, it combines a hosted environment and web portal with mobile applications and data interfaces to virtually any system. The platform is easily integrated into your existing business systems and brings together the best tools to handle data acquisition and data analysis — all on scalable infrastructure. Best of all, we even take the day-to-day management off your hands. Our CoNVerge platform is blazing a trail in the aviation sector. In a hi-tech industry, where the stakes are even higher, long-standing clients such as British Airways Cityflyer know they can rely on NVable and our custom-designed software to make things simple, safer, more secure and streamlined. We provide airlines with technology solutions that reduce effort, improve processes and produce useful information, with one simple goal — to change things for the better. Bring everything together and do IT better when you bring onboard CoNVerge and NVable.

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NAME OF PRODUCT MARKETED • SkyBreathe Fuel Efficiency • Crew Intelligence • OptiFleet • CrewPad KEY BUSINESS/SOFTWARE AREAS • Fuel Efficiency • Crew Efficiency • Fleet Efficiency • EU-ETS Management • Cabin Crew CRM Based in Toulouse, the cradle of aeronautics and space, OpenAirlines was created in 2006 to help airlines optimize their operations. Thanks to a highly qualified and committed team of Fuel Experts, Data Scientists, and IT Specialists, OpenAirlines is today a world leader in the market for flight operations optimization software with a range of complete solutions answering all the key requirements of aviation professionals.

NAME OF PRODUCT MARKETED • XR/docs, ARC-Desk, • TCToolbox Airline Edition

NAME OF PRODUCT MARKETED • Pacelab Flight Profile Optimizer • Pacelab CI OPS

KEY BUSINESS/SOFTWARE AREAS • XML Content Management • System (CMS) • Revision Management Workflow • Electronic Publications for EFB • PDF Publication with Change Packages • Consulting and Support

KEY BUSINESS/SOFTWARE AREAS • Flight Profile Optimization • Cost Index Operations • Fuel Efficiency • Operational Efficiency • EFB Library Viewer

Ovidius offers complete solutions for creating, managing, and distributing airline operation manuals, which allow for fast revision cycles by extensive automation of crucial processes. Our solutions support our customers in meeting regulatory requirements (IOSA / EASA) and we are certified according to EN 9100:2009.

Working with many of the leading OEMs, engine manufacturers and airlines for more than two decades has enabled us to develop a range of innovative products that directly respond to the challenges of the international aviation community. We closely collaborate with performance and cabin engineers, senior training captains, fuel conservation and operational efficiency managers, EFB teams and consultants to deliver hands-on support for strategic and operational tasks.

Drawing on 8 years of R&D, OpenAirlines has developed SkyBreathe®, an innovative eco-flying solution based on Cloud, Artificial Intelligence, and Big Data to save fuel and reduce airlines’ carbon footprint by up to 5%. Rewarded by many innovation awards and leader in the low-cost market, the software is now used by a very active community of 30+ airlines around the world including Malaysia Airlines, Norwegian, Cebu Pacific, flydubai and Atlas Air… Now composed of 40 fuel experts with offices in Miami and Hong Kong, OpenAirlines continues its growth and begins in 2018 the development of a new module, called SkyBreathe® OnBoard, designed to be embedded in the cockpit to give recommendations to pilots in real time.

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AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2018 • 57

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DIRECTORY

RocketRoute

Rolls-Royce

The SA Group

Safety Line

W: www.rocketroute.com T: +44 1273 782130, +1 321 473 7423 E: sales@rocketroute.com

W: www.controlsdata.com T: +44 (0) 1332 777 100 E: info@controlsdata.com

W: www.scanav.com T: +45 7950 8000 E: sa@scanav.com

W: www.safety-line.fr T: +33 (0)1.55.43.75.71 E: contact@safety-line.fr

Location: UK

Locations: Dahlewitz, Germany; Bristol, UK; Derby, UK; Houston, USA; Indianapolis, USA; Singapore; Wellington, NZ.

Locations: Denmark, Sweden, Norway, Czech Republic, Greece, Bahrain, CIS, India and Malaysia

Location: Paris, France

NAME OF PRODUCT MARKETED • RocketRoute

NAME OF PRODUCT MARKETED • VisiumDIAGNOSTIC • VisiumFUEL • VisiumEMISSIONS • VisiumFLEET • VisiumAQD

NAME OF PRODUCT MARKETED • Scandinavian Avionics’ Tablet Based EFB Solution

NAME OF PRODUCT MARKETED • SafetyCube, OptiClimb, • FlightScanner, AirsideWatch

KEY BUSINESS/SOFTWARE AREAS • Electronic Flight Bag Solutions • Avionics Certification • Avionics Installation • Avionics Maintenance, Repair & Overhaul • Avionics Training

KEY BUSINESS/SOFTWARE AREAS • Safety Management System (SMS) • Fuel Efficiency • Fuel Management Systems • Flight Data Monitoring (FDM) • Ground Operations

Scandinavian Avionics offers a state-of-the-art, future-proof, tablet based Class 2 EFB solution, which provides the functionality to meet today’s operational requirements of airlines and aircraft operators and in addition is simple to upgrade in the future to meet coming requirements.

Safety Line is an innovative digital technology company, specialized in data management software solutions for aviation. With a team of highly experienced Aviation Industry and Safety experts (including former BEA investigators), Data Scientists and IT specialist, Safety Line is in a position to propose an extensive range of products able to match the world’s issues challenges in air transport.

KEY BUSINESS/SOFTWARE AREAS • Worldwide Flight Planning • Worldwide Navigation RocketRoute was established in 2009. The solution has processed more than one million flights and has more than 50,000 users flying around the world. RocketRoute’s system is built by pilots for pilots and now incorporates all the features that airlines and business jet operators are looking for in their next generation of mobile connected flight planning system.

KEY BUSINESS/SOFTWARE AREAS • Equipment Health Monitoring • Fuel Management • Emissions Monitoring • Fleet Reporting • Safety, Quality and Risk Management • MRO Business and Parts Management • Expert Consultancy Today, in the aerospace sector only, over 1,300 customers are benefiting from our Data Services globally. Through our EHM services, we monitor around 10,000 engines, 24 hours a day, 7 days a week, 365 days a year, analysing billions of data points on-board per flight, and millions every day on the ground. Our data services complement the Group’s TotalCare® Service Solutions of Maintenance, Availability, Efficiency and Asset Value, allowing our customers to increase availability of their critical assets, minimising risk and operational disruption to ultimately improve their operational efficiency.

The concept consists of two ruggedized 10.1” Panasonic tablets installed in the cockpit combined with a data integration center and a communication unit installed in the avionics compartment. The data integration center is used for power, aircraft interface and server capability and the communication unit enables and controls the data communication between the EFB system and the airline’s ground infrastructure. The SA Group provides complete turn-key avionics solutions for civil and military aircraft.

OptiClimb is based on Machine Learning combined with Optimization and aims at reducing the fuel consumption through the use of flight data. After 2 years of R&D, it was applied to a fleet of Boeing 737 at Transavia France and demonstrated that 10% of the fuel used during climb ended up in $40 savings per flight. Yearly, it means that for one aircraft the savings can reach $80’000. With 25 aircraft in its fleet, Transavia can save $ 2 M per year. It is a very promising offer for any airline. SafetyCube is an integrated risk and compliance management software that provides airlines with a ready-to-use solution for new IR-OPS requirements. FlightScanner allows you to automatically identify the factors which explain hazardous situations based on all flights data. AirsideWatch determines the runway condition without interfering with operations at a time when airport safety and capacity issues have become increasingly complex to manage.

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AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2018 • 58

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DIRECTORY

Sheorey Digital Systems

Sitaonair

Snecma

Smart4Aviation

W: www.sds.co.in T: (+91-22) 2281 9198/ 2281 1086 E: contact@sds.co.in

W: www.sitaonair.aero E: media.relations@sitaonair.aero

W: www.snecma.com T: +33 1 1 60 59 40 74 E: jeanthomas.rey@snecma.fr

W: www.smart4aviation.aero T: +31 20 654 1824 E: info@smart4aviation.aero

Location: Villaroche/Montereau (Paris area, France)

Location: Netherlands, Poland, Canada, USA

NAME OF PRODUCT MARKETED • SFCO2®: Smart Fuel Efficiency; Engine Remote Diagnostics; • Engine Fleet Management

NAME OF PRODUCT MARKETED • Smart LOAD, Smart COMM, Smart BRIEF • Smart VIEW+, Smart OPERATIONS MANAGER

KEY BUSINESS/SOFTWARE AREAS • Fuel Efficiency Service • Engine Health Monitoring • Engineering Supports

KEY BUSINESS/SOFTWARE AREAS • Weight and Balance • Communication and Alerting • Pilot and Cabin Crew Briefing • Flight Planning and Tracking • Fleet Management

Location: India: Mumbai & Bangalore, Singapore besides Representative. Offices in UAE, Saudi Arabia, UK/Europe and Latin America

Location: Switzerland. Regional Offices in: USA, UAE, UK, Canada, France, Brazil and Singapore.

NAME OF PRODUCT MARKETED • ARMS®V2 (Aviation Resource Management) Integrated InfoTech Suite

NAME OF PRODUCT MARKETED • AIRCOM applications and services, Datalink, EFB solutions, CrewTab

KEY BUSINESS/SOFTWARE AREAS • ARMS® Commercial Planning (CPSS) • ARMS® Flight Operations (FOSS) • ARMS® Crew Management (CMSS) • ARMS® Flight Planning & Dispatch (FPDS) • ARMS® Optimizers + ARMS® • on the TAB (EFB/ETL))

KEY BUSINESS/SOFTWARE AREAS • AIRCOM applications: FlightTracker, FlightPlanner, FlightMessenger • Cockpit Applications and Services • AIRCOM ACARS Services • AIRCOM Datalink Applications • AIRCOM Information Services

Sheorey Digital Systems Ltd. (SDS) an ISO 9001:2008 & 27001:2005 software company, brings you ARMS®V2. A current-generation, state-of-the-art Information Technology System which effectively addresses the extremely critical and cost-sensitive nature of Commercial Airlines/ Air Transport operations. The ARMS® V2 InfoTech Suite is the only solution in the industry capable of seamlessly integrating all of the functional and operational areas of an Airline or Air Transport operator with a unified database; i.e. a single repository of data with which all ARMS® modules interact.

SITAONAIR was born to drive new thinking and address challenges airlines face in ground and inflight connectivity, cockpit data services and air traffic management solutions, aircraft communications and infrastructure solutions, as well as application development for both passengers and crew.

Snecma (Safran) offers its customers world-class services throughout the life of their engines via its comprehensive service package named EngineLife®. This offer embodies Snecma’s experience and recognized expertise as an OEM on engine performance & maintenance, flight operations and IT. The aim of our services is to help our customers meet their operational requirements and decrease their operating costs.

A fully owned subsidiary of SITA In January 2015, SITA and OnAir formed SITAONAIR as part of the SITA Group to help airlines realise the full potential of the connected aircraft. This combined SITA’s proven knowledge of airline communications and IT, and OnAir’s expertise in supplying in-flight connectivity. As the world’s leading specialist in air transport communications and information technology, SITA provides the broadest portfolio for the air transport industry.

ARMS® V2 increases process efficiencies and reduces costs while assuring strict Statutory Compliance and uncompromising Safety.

Smart4Aviation is one of the fastest growing companies in aviation operations, founded to provide web and mobile based products and services designed to optimize, simplify and improve airline operations. Our company is committed to delivery of the highest quality, most innovative and costeffective, state-of-the-art solutions to support all of your current and future operational business needs. Our products effectively manage all operational business units, such as Operations Control Management, Load Planning and Weight & Balance, Communications (all Operational and Corporate branches), Flight Planning, NOTAM Management, Flight Dispatch, Flight and Cabin Crew Briefing, Weather, Flight Tracking and Aircraft Performance. Our web based and mobile solutions with an exceptional support are recognized within the industry as being some of the most dependable and innovative in the market. All of our current customers such as Air Canada, Delta Air Lines, Air France, Emirates, Air New Zealand, Qantas, easyJet, Thomas Cook, Thomson Airways, flydubai, Alaska Airlines, Horizon Air, Martinair and Air Austral have all benefitted from implementing Smart4Aviation solutions. Smart4Aviation’s web and mobile-based solutions have been acknowledged as the “Smart Choice” within the industry by a number of international and domestic air carriers.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2018 • 59

CLICK HERE for Product Details CLICK HERE to Request Private Demo

DIRECTORY

Ultramain Systems

UTC Aerospace Systems

Viasat

Web Manuals International

W: www.ultramain.com T: +1.505.828.9000 E: sales@ultramain.com

W: www.utcaerospacesystemsEFB.com T: Toll Free 1-844-UTAS-EFB T: (844-882-7332) E: efb@utas.utc.com

W: www.viasat.com/airlines T: +353 1611 4625 E: hello.ireland@viasat.com

W: www.webmanuals.aero T: +46 (0)40 694 10 40 E: info@webmanuals.aero

Location: Ireland, USA, India, Australia, Switzerland, UK, China

Location: Sweden, USA

NAME OF PRODUCT MARKETED • AeroDocs Airline Document Management System • Viasat Wireless IFE • Viasat In-flight Internet • Viasat EFB • Viasat Connected Aircraft Platform

NAME OF PRODUCT MARKETED • Web Manuals

Location: Albuquerque, New Mexico USA

NAME OF PRODUCT MARKETED • ULTRAMAIN® M&E / MRO • ULTRAMAIN Mobile Mechanics™ • ULTRAMAIN Mobile Inventory™ • efbTechLogs™ • eCabin™ KEY BUSINESS/SOFTWARE AREAS • Maintenance & Engineering • MRO • Maintenance Planning & Scheduling • Paperless Customer Care on Tablets • Electronic Aircraft Logbook Ultramain Systems, Inc. develops M&E / MRO and EFB software for the aviation industry and is the only aviation software provider with customers running full, end-toend paperless operations from the cockpit to the ground. ULTRAMAIN® v9™ , featuring Mobile Mechanic™ and Mobile Inventory™, enables real-time paperless data collection for the full maintenance and inventory process. Combine ULTRAMAIN v9 with efbTechLogs™, the easy-to-use electronic logbook, and the entire maintenance process becomes paperless. Contact us to learn what you need to equip your organization with consumer mobile devices and see why elite aviation customers around the world are choosing ULTRAMAIN to reduce costs and increase aircraft up time.

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Location: Burnsville, MN, USA (Corporate Headquaters Charlotte, NC, USA)

NAME OF PRODUCT MARKETED • “OpsInsight™ Electronic Flight Folder • Tablet-compatible EFB Systems • SmartDisplay® EFB Systems • Aircraft Tracking Capabilities” KEY BUSINESS/SOFTWARE AREAS • Tablet EFB Systems • EFB Hardware • EFB Applications & Content Management • Flight Tracking Capabilities • Customizable solutions UTC Aerospace Systems provides hardware and software solutions that enable operators of all types of aircraft to access, manage, and use aircraft data to increase operational efficiency and enhance flight safety. Our newest product offering, OpsInsight™ Electronic Flight Folder, is the first app designed around the day in the life of a commercial pilot. It connects the user to the aircraft via our Tablet Interface Module (TIM®) and Aircraft Interface Device (AID) and integrates flight planning, avionics data, flight performance tracking, and weather data with real-time updates and notifications to enable both in-flight performance improvement as well as long-term route optimization.

Multiple modules available, deployed to meet airline’s specific needs.

KEY BUSINESS/SOFTWARE AREAS • Connected Aircraft Platform • AeroDocs Document Management System • Modular EFB • Wireless IFE • In-flight Internet/Connectivity A connected aircraft platform with document control, pilot EFB, wireless IFE, and in-flight internet products and services plus a software platform and mobile apps for aircraft and flight-related data; the right information to pilots, flight ops and passengers. AeroDocs document management is easy-touse in operations of all sizes, globally. It is enterprise-grade, scalable and the only end-to-end system managing the entire document lifecycle while supporting compliance. AeroDocs is modular, with complete control over editing, distribution and viewing of documents on the ground and in the cockpit. Document control for Flight ops and EFB admins. Customised reporting supports safety and compliance managers, while controlling risk. AeroDocs is designed to transform your airline’s approach to document management, and support strategic business goals.

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AIRCRAFT IT Operations • SEPTEMBER-OCTOBER 2018 • 60

KEY BUSINESS/SOFTWARE AREAS • Monitoring • Authoring • Editing • Publishing • Distribution Web Manuals International AB has developed knowledgemanagement solutions for the aviation industry since 2008, with the headquarters in Malmö, Sweden and an office in San Diego, California. Web Manuals is a tool for digitizing manuals to simplify authoring and distribution of company manuals for the aviation industry. Web Manuals is available as a Software-as-a-Service subscription, with minimal training and configuration required to get started. The service includes support, hosting, availability monitoring, maintenance, and at least two system upgrades per year. We set the standard for digitizing manuals for the aviation industry by providing an easy-to-use solution enabling endto-end control, compliance, agility and cost-efficiency. In short, our clients save time and money in editing, publishing and distributing their operational manuals while being able to publish new revisions as often as needed and gain a full control of their documentation and communication systems. The Web Manuals Compliance Libraries enable compliance automation by allowing controlled real-time compliance monitoring of company procedures linked to Implementing Rules and Acceptable Means of Compliance in the EASA and FAA regulations, as well as a number of aviation standards such as IOSA, IS-BAO and ARGUS.

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WHAT’S IN THE MRO ISSUE? CASE STUDY: The move to a Modern Maintenance Management System at Cape Air

Isaiah Herrick, IFS Maintenix Program Coordinator, Cape Air This Case Study details how Cape Air’s commitment to safety and standard processes is underpinned by a new system for its maintenance operations, enabling a ‘best in class’ maintenance organization.

WHITE PAPER: Long-term maintenance; who will secure the future?

James Elliott, Director of the MRO product line for IFS A&D As airlines focus on passengers and the customer experience, they will increasingly seek to outsource aircraft maintenance. This is opening up huge opportunities for service providers but who will best rise to the challenge; OEMs or MROs?

Click here to read

CASE STUDY: Preparing to Implement an ETL / ELB at AeroLogic

Nils Oehlmann, Project Manager, AeroLogic and Udo Stapf, CEO, CrossConsense share the implementation of a paperless log book AeroLogic outlines its recent ETL / ELB selection process; from selecting software and hardware platforms to flight deck connectivity; plus preparing crews for paperless working along with the expected results and benefits.

CASE STUDY: Airline Case Study: Air Canada gets an App for it

Keith Dugas, Manager of Excellence, Process & Technology, Air Canada Air Canada outlines its next generation App focusing on Line Maintenance. The App is fully synched with the airline’s M&E IT solution and is designed to resolve an aircraft’s defects on landing through recording the completion of the work or the deferral and its troubleshooting.

VENDOR JOB CARD: 2MoRO Software

Making customers more successful with digital transformation with Eva Randria In a recent one of our Q&A pieces, Eva Randria, R&D and Innovation Director, 2MoRO, completes her ‘Vendor Job Card’.

VENDOR JOB CARD: FLYdocs

Aiming to make the ownership and management of aircraft more efficient and transparent with André Fischer In another of our Q&A pieces, André Fischer, CEO at FLYdocs, completes his ‘Vendor Job Card’. PLUS News, On-Demand Webinars and The Aircraft IT Tender upload functionality

AIRCRAFT IT MRO

Connected Aircraft eEnablement Conference

September 11th & 12th 2018 - Radisson Blu Edwardian Hotel, London Heathrow Pre-C o Aviat nference Secu ion Cyber rity T Work raining sho 10th Sept p, 14:00 ember - 17:3 0

Lead Sponsor

For further information visit: http://www.aircraft-commerce.com/conferences/eEnablement2018/default.asp