AIR-COND Company Journal, Nov 21

ISSUE 21 December 2021

NEWS FROM CROATIA AIR-COND NEWS Office opening in Zagreb – the door to our partners in the south

AIR-COND Klimaanlagen-Handelsgesellschaft m.b.H. becomes AIR-COND International GmbH

On September 15th we proudly have opened our office in the center of Zagreb.

We are glad to be now even closer to the southern market.

AIR-COND International expresses the focus on the core business in the international market.

Everything new and yet the same!

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PARTNER MEETING / 12th CONVENTION AIR-COND invites to big partner events

Partner Meeting and 12th Convention were visited by many business partners from Austria and South-East Europe.

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CONTENT EDITORIAL

TECHNIC NEWS ▪ ESTIA – tested to stay

TOSHI BEAR

MARKETING NEWS ▪ HIGHER QUALITY IN LIFE – the new communication campaign

PRODUCT OUTLOOK

NEWS FROM CROATIA

▪ NEW TOSHIBA PRODUCTS

▪ Office opening in Zagreb – the door to our Southern partners ▪ Insights and challenges for the southern markets

SALES NEWS

PARTNER MEETING & 12th CONVENTION

▪ The UNIVERSAL SMART X ▪ First ESTIA sales workshop

▪ AIR-COND invites to big partner events

AIR-COND NEWS

OUT OF AIR-COND

▪ AIR-COND International

▪ Team AIR-COND in front of the camera ▪ BOWLING ▪ HIKING – AIR-COND in the mountains

IMPORT & LOGISTICS NEWS

HUMAN RESOURCES

▪ TRANSPORTATION & DELIVERY – Acceptance and damage report ▪ View into the import department of AIR-COND

▪ We are hiring!

BEST PRACTICE

WELCOME

▪ Hotel Kowald – Loipersdorf ▪ Private home – Podersdorf

BABY NEWS

EDITORIAL Progress into the future Dear business partners!

The year 2021 is now slowly coming to an end and this year we were also confronted with some challenges.

In addition to the difficult global transport situation and the shortage of materials on the world market, we are all the more pleased that we are heading straight for a new record

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year despite all the hurdles. We would like to thank you very much for this! Thank you for your trust and thank you for your loyalty!

2021 brought a big change at AIRCOND. AIR-COND has now been in the air conditioning trade for over 40 years. In all these years, the company has grown steadily,

TOSHI BEAR 2021 will soon come to an end and looking back we can again speak of a very special year. It was characterized by economically uncertain times, hard, light and regionally limited lockdowns, exit test obligations, restrictions in social life, hypodermic needles in the upper arm or countless cotton swabs in the throat or nose during tests.

We were all the more pleased to see summer vacations on the Adriatic suddenly special again and tourism revitalizing the economy. It was particularly gratifying that our industry weathered Corona far better than we had feared in March 2020.

We may close a very very good year economically and also the reunion with many of our long-time partners was a nice and important step

towards a new normal. Whether at personal meetings or in the course of our Austria Partner Meeting or at the 12th TOSHIBA Convention. There is no way that personal contact and conversations can be replaced by a video call. For all of us it was really nice to see the TOSHIBA family together again.

We are convinced that our commitment to our partners and to the TOSHIBA product will have a positive impact on your sales and ours. Global problems that characterize this particular year of 2021 – such as the extremely difficult global transportation situation and the ever-worsening shortage of various materials and parts – we cannot solve, but we will try to handle in the best possible way. We will continue to invest all our energy

in finding ways and means to supply our partners, the TOSHIBA family, with air conditioners and heat pumps. Just like in a real family, it is important to stick together, especially in difficult times.

In this spirit, I wish you a very successful rest of the year, a Merry Christmas with your loved ones and a Happy Beary New Year.

Your TOSHI-BEAR

It is better to travel hopefully than to arrive.

Japanese proverb

including business areas that are not directly part of the core business. In order to create a clearer picture of the company for the future, the decision was made to spin off AIR-COND with its core business, i.e. the trade in TOSHIBA air conditioners and heat pumps. Thus, the foundations for the new company AIR-COND International GmbH were laid.

The company was newly founded on paper, but all previous contracts, rights, obligations, agreements, etc. as they are currently valid, as well as the entire staff and the complete infrastructure were transferred to the new company and will continue in unchanged form or continue to be valid. Let us now successfully close the year 2021 together and start well

into the year 2022 with the „new“ AIR-COND International GmbH. My entire team and I wish you a Merry Christmas and all the best in the coming year.

Yours, Jürgen Unterrainer

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PRODUCT OUTLOOK

NEW TOSHIBA PRODUCTS HIGH QUALITY AND DURABILITY IN ALL PRODUCT AREAS FOR A BETTER QUALITY IN LIFE

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NEW SEIYA Available in March 2022* ▪ LineUp: 7, 10, 13, 16, 18, 24 ▪ Energy class A++ ▪ new front grill design ▪ Silent CDU minimizes vibrations ▪ Quiet FCU indoor unit: 19 dB(A) ▪ Ultra Fresh Filter ▪ SHORAI EDGE Backbody: easy connections!

▪ invisible knock-out openings ▪ Suzumi-Style IR remote control connectable via cable ▪ Energy Monitoring The Ultra Fresh filter can neutralize up to 99 % of airborne viruses and bacteria (depending on run time & room size).

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ESTIA New ESTIA R32 generation – available in summer 2022* ESTIA R32 outdoor units for All in One and Hydrobox ▪ 1-phase: ESTIA 14 ▪ 3-phase: ESTIA 8, 11, 14, 16

SMART CONTROL At home or away ▪ Display and adjustment of water temperatures for all zones ▪ Display of outdoor temperature ▪ Status info about pumps and special functions like frost protection or hot water boost

R32

simplify your water-life

* Information is subject to change.

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New 1-way Cassette Available in summer 2022* ▪ lowest installation height of only 150 mm ▪ ultra-flat 30 mm design panel with occupancy sensor option ▪ Plasmafilter with Ionisator (optional) ▪ Dust Indicator ▪ also available with 0,9 kW ▪ Drain pump included

New super slim duct Available in summer 2022* ▪ compact & lightweight design ▪ available from 0,9 to 8 kW ▪ Dustfilter & drain pump (350 mm) included

3D airflow

Optional: ▪ 3D airflow

New panel option for 4-way Standard Cassette Available in summer 2022* ▪ 30 mm flat-panel in pure white color ▪ Plasmafilter with Ionisator optional ▪ Dust indicator ▪ PM 2.5 filter optional ▪ Occupancy sensor optional

Claus Wackerbauer Product Manager

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* Information is subject to change.

DX-KITS Long awaited – available in summer 2022* ▪ PMV-Kit up to 20 HP (= 56 kW)

New R32 Mini-VRF Available in fall 2022* The VRF R32 concept will start with the Mini VRF 4, 5 and 6 HP in the 2nd half of the year.

Larger units will follow.

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SALES NEWS The UNIVERSAL SMART X We proudly present the new R32 dimension of refrigeration and heating in Europe!

AIR-COND was proud to present the TOSHIBA UNIVERSAL SMART X for the first time at the customer events at Castle Rabenstein. The interest of all partners was enormous, as it was a big surprise for them to be able to experience the USX live for the first time and to inspect it closely.

Although the USX is now available in Europe for the first time, its success story started a long time ago. In 1997, TOSHIBA launched the predecessor of today’s USX on the Japanese market. Originally intended only for industrial use, work was continuously carried out to improve the functions and efficiency of the equipment. In 2010, the first USX with the world’s largest capacity high-efficiency inverter twin rotary compressor was launched. This compressor was

outdone by the next world’s largest capacity high-efficiency inverter in the year 2017. The current models of the USX conquered the Asian Market 2020 and arrived for the first time in Europe in October 2021.

More than 40,000 installed modules in the Asian area are proof that the USX will also start its triumphal march in Europe. Due to its reliability, customers trust the USX especially when 24-7-365 operation is required. For example, USX machines are already in use at the famous Marina Bay Sands hotel in Singapore or at a large manufacturer of optical sensors and devices, where the secure operation of clean rooms is essential.

For special technical requirements, it is also possible to have a tailormade USX adapted to each individual project. Quotes for chiller projects and design information can be obtained by filling out the “USX design questionnaire” in the partner portal under Downloads / Forms.

AIR-COND currently offers 4 stock models that can be delivered immediately from stock in Vienna.

Big costumers like the Marina Bay Sands in Singapore trust the USX.

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WATCH NOW!

Prague

Vienna Budapest Bratislava

Ljubljana

Zagreb

Belgrade

USX Road Show

Vienna........................13.01.2022 Prague.......................18.01.2022 Bratislava �����������������19.01.2022 Budapest ������������������20.01.2022 Zagreb.......................08.02.2022 Belgrade....................10.02.2022 Ljubljana....................21.02.2022

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First ESTIA sales workshop On 1st October this year, for the first time, there was an ESTIA training in connection with a sales workshop at the Hilton Garden Inn Hotel in Vienna. The workshop was held in cooperation with the company Technology Systems and their partner companies.

The day was used to inform about the news of the new ESTIA R32 series, to present technical innovations and above all to get valuable sales and negotiation tips from the expert Mr. Althoff.

Mr. Ralf Althoff has been professionally active for many years as a management consultant, interim manager and executive coach, among other things. As an experienced manager and managing director in a medium-sized business

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environment, he understands and knows what it takes to successfully sell a product. In preparation for the workshop, a short survey was made to find out which topics the participants consider particularly worth discussing and which challenging situations they are confronted with.

The survey showed that end customers do not ask directly about heat pumps, but are looking for a “comfortably warm home”. In the workshop, the participants learned which questioning techniques they can use to ascertain the benefits of the end customer and which chains of argumentation they can use to respond to them in order to be able to provide beneficial advice.

Another highlight was the visit of Mr. Richard Freimüller, President

of the Association Heat Pump Austria, in the afternoon. The Association Heat Pump Austria is the representation of the Austrian heat pump industry with the aim of interest representation, policy advice, quality assurance, public relations and market data collection.

Mr. Freimüller briefly and concisely explained the main focus of his activities and highlighted the current overall situation on the market. At the request of the participants, the subject of noise in heat pumps was dealt with in particular. The legal framework of sound insulation and its important aspects in planning and installation were intensively dealt with.

AIR-COND NEWS AIR-COND International AIR-COND Klimaanlagen-Handelsgesellschaft m.b.H. becomes AIR-COND International GmbH After 44 successful years of AIR-COND Klimaanlagen-Handelsgesellschaft m.b.H. the new company name AIR-COND INTERNATIONAL expresses the focus on the core business in the international market.

The core business of AIR-COND is the trade with TOSHIBA air conditioners and heat pumps with partners in eleven countries.

AIR-COND International GmbH with a share capital of 10 million Euro still owns all locations (headquarters in Graz, energy saving house 2 in Frohnleiten, branch office in Zagreb), previous contracts and conditions, bank accounts, previous rights and obligations, the warehouse in Vienna, as well as the staff. There is NO impact on existing agreements and contracts.

The only changes associated with the “new company” are the new

company wording and a new VAT number (tax number). AIR-COND has also used this occasion to adjust the fiscal year to the calendar year (1.1. – 31.12.) and to move the inventory to the company vacation at Christmas (end of December / beginning of January). Therefore we are available for you in January without any restrictions.

All areas that are not affected by the spin-off and remain behind will be managed by JU Beteiligungs GmbH, as the legal successor of AIR-COND Klimaanlagen-Handelsgesellschaft m.b.H. Everything new and yet the same!

AIR-COND INTERNATIONAL GmbH is looking forward to continue a good partnership with you and to be successful together with the brand TOSHIBA. From now on, you will experience the new brand appearance not only through

the new logo, but also through our newly designed printed materials and online presences.

What is new?

Company name

VAT number New fiscal year (calendar year) Inventory (end of December / beginning of January)

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IMPORT & LOGISTICS NEWS TRANSPORT & DELIVERY – Acceptance and damage report Global freight transport has been working at its breaking point for months – and experts believe this will not change much in the first half of 2022. The upturn in the global economy is overburdening freight shipping, air freight and truck transport, and has led to a state of emergency in global transportation.

Unfortunately, the current situation also means that transport damage can occur again and again. For this reason, we would like to remind you of our regulations for the acceptance of goods and the reporting of damage.

Checking the delivery When taking over the goods, the buyer, the assigned forwarding agent or the collector has the duty to check the goods for correctness according to the order: ▪ number of pallets as well as condition ▪ quantity of colli ▪ correctness of the equipment (article number) ▪ packaging damage

Visible defects/damage to the packaging or device must be written down on the delivery note / handover bill or on the delivery person’s handheld device.

Examples: Cardboard box is dented / packaging is damaged: Upon receipt of goods, the entry “Packaging damaged” must be written down on the delivery note or on the handheld device.

Device was transported lying down: When taking over the goods, the entry “Contents damaged” must be noted on the handheld device.

The entry “Device transported lying down” can be noted on the acceptance certificate.

It is not sufficient to sign “with reservation”.

In the case of damage NOT visible from the outside, fixed claim times must be observed in accordance with the Insurance Act:

Cornelia Hahn Purchaser

Silvia Schober Purchaser

▪ Within Austria: 7 days from the date of delivery to the customer / delivery address or from the date of collection from the forwarding warehouse in Vienna.

▪ Abroad: 14 days from the date of delivery to the customer / delivery address or from the date of collection from the forwarding warehouse in Vienna.

Behavior in case of transport damage The following steps must be followed in case of transport damage: 1. The damage must be reported to AIR-COND in the partner portal using the appropriate form (transport damage icon).

2. The complaint deadline for damage that is not externally visible must be observed!

In the case of externally visible damage, the report must be noted immediately upon acceptance and received in the partner portal within 24 hours after acceptance.

3. Photos of the carton and device from all sides including the type plate of the carton and device with serial number must be uploaded to the partner portal.

4. AIR-COND will check each case and inform you about the further procedure.

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View into the import department of AIR-COND The import department of AIRCOND follows the motto of Johann Wolfgang von Goethe: „We do not think in terms of problems. We think in solutions.“ Drastic lack of resources slows economic recovery.

Auto industry, metal processing, electronics – industry could recover faster. But scarce resources are preventing that. Every industry is facing rising prices and supply bottlenecks for intermediate products and services for which no bottlenecks were foreseeable before the pandemic. Pandemicrelated production interruptions, port closures, ship cancellations, container problems and truck driver shortages are triggering global shortages of many raw materials.

Production in the electrical industry is also particularly affected. Various printed circuit boards (PC Board), heating rods for heat pumps, remote controls, etc. can not be produced, because crucial components or raw materials for them are not available.

weeks, for example, more and more goods have been flown in by air to speed up transport. Unfortunately, air freight is not always possible.

Alternative options are being explored in coordination with other AIR-COND departments.

For AIR-COND Import, Nadine Weigl and her colleagues are in contact with TOSHIBA and various shipping companies every day to update delivery dates and discuss further procedures. Negotiating skills, good contacts and creativity characterize the daily routine of the ladies in the import department in order to get goods to the Gebrüder Weiss Vienna warehouse as quickly as possible and to be able to supply the customers from there. For every delivery challenge, no matter how strange, a solution is found. In recent

As a team and with our partners we will also master this situation.

Nadine Weigl Purchaser

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BEST PRACTICE This year, we again brought some of our products from the new portfolio in front of the curtain on stage and put them in the right light photo-wisely.

Hotel Kowald – Loipersdorf At the end of August this year, we went to the 4* thermal hotel KOWALD in Loipersdorf for a shooting. Already since 2011 the hotel Kowald has been equipped by the company Pammer GesmbH with air conditioners from TOSHIBA. This year, several Daiseikai indoor units were replaced by the new TOSHIBA HAORI design air

conditioners. With their textile cover, these units fit perfectly into the elegant appearance of the hotel and complete it without attracting attention.

On the top floor of the hotel – as a special tourist highlight – a Rooftop Suite was built. For the exquisite feel-good climate in this suite, the

Private home – Podersdorf In beautiful Podersdorf on Lake Neusiedl we were able to capture the project of the company Robert Müllner GmbH in photos.

The model was a newly installed ESTIA R32 Hydrobox including hot water tank. Since sustainability is very important to the owners of the family home, they replaced the old gas heating system with a modern,

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efficient heat pump using the environmentally friendly refrigerant R32.

The ESTIA Hydrobox also scored points for this heating system replacement due to its small dimensions. With a weight of only 27 kg, wall mounting is easy to manage and creates free space for more storage in the existing technical room.

owner even had two HAORI airconditioning units installed in order to be able to offer the guests that certain something.

The renowned photographer for architecture, hotel and image photos Walter Luttenberger took over the HAORI product shooting and provided very impressing photos.

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TECHNIC NEWS ESTIA – tested to stay Since the heating season is already in progress, we would be interested to know how Markus Pichler, who always likes to be technically up to date, heats his house?

Markus Pichler

Technical Director

I must explain a bit further, because my old house from 1964 is equipped with radiators and had an oil and wood heating system with enormous consumption until the conversion.

After some thermal renovation of the attic and the windows, I decided in 2014 to convert the heating to a HIGH POWER R410.

This provided perfect service with heating costs of about 120 € per month, especially when you consider that about 65 W/m² are needed here.

As we are among the TOP 3 of ESTIA systems sold thanks to our partners, we received an offer from TOSHIBA to test the ESTIA R32.

With somewhat mixed feelings, we agreed and thus received the actual FIRST system (serial number: 910Z0001) in the fall of 2019.

Why were you not enthusiastic from the beginning?

Smaller outdoor units with only a single fan unit for 11 kW, thus also smaller heat exchanger surface, refrigerant R32 in the heat pump application were the main points that made me somewhat critical, whereas the new communication,

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design of the indoor units as well as the efficient pump control made me very curious.

The new functions and possibilities, such as the new power and data monitoring, WLAN integration option and also the Start-Up Tool – with which commissioning can be handled as quickly as possible – are milestones for the ESTIA R32 heat pump system and strengthened my decision.

How does a test run actually work?

The indoor and outdoor units are each connected to a Dynadoc, and I have a laptop in the basement that is connected directly to TOSHIBA Japan via WLAN. What is the current setup of your heating system?

You get a checklist with all control- Currently, an ESTIA R32 is now relevant points to check. Functions connected to a buffer tank as control and options requested by our partners zone 1 and the radiators on control were also sent to TOSHIBA and – if zone 2. realizable – also integrated. Every If the photovoltaics produce in 2 to 3 months I received PC boards winter more electricity than needed, with optimized, modified or with the temperature in the buffer tank new functions directly from Japan, is increased by 10°C using digital or sometimes components such as Smart-Grid input on the indoor unit, the fan motor were exchanged and which is already available from the the improvements achieved were factory. Since I have always been a recorded. friend of separate systems, I could prepare hot water with ESTIA due What is your opinion of the system to the piping, but for this I mainly now after 2 years of test operation? use the domestic hot water heat The test operation was completed pump MONO from TOSHIBA, last month and the equipment is since this also works highly efficient on its way back to Japan where it in summer and has a Smart-Grid will be completely deconstructed input for the integration of my and analyzed. I had the decision to photovoltaic. reinstall my old R410 system or to switch to the new R32 ESTIA of Thus I come on hot water preparation series production. costs of max. 5 € per month and I I decided to go with the R32 system dehumidify as well as cool my cellar because my initial skepticism more or less free of charge. If I have regarding the use of only one fan wood left over from my work, this blade, the size as well as the use of can also be fired via an old wood R32 refrigerant not only turned out boiler, which feeds directly into to be wrong, but the system has even the buffer, while the ESTIA still improved greatly in terms of space maintains the control of the radiator requirements and maximum supply zone. temperature.

How can you best control the costs of all the systems?

This is very easy with the current ESTIA R32 and the app that goes with it, because I can manage and control not only the system – which is rarely needed – but also complete energy monitoring with it. Thus, I have at any time the complete cost overview of my heating.

Furthermore, various scenarios can be set up with changes to the flow temperature, night setback and also changes in the heating system and the effect – positive or negative – regarding the energy consumption can be evaluated hourly.

The “small” outdoor unit convinces with great effect & efficiency.

Test model with unique serial number

Powerful performance and sophisticated technology ...

... result in low operating costs.

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MARKETING NEWS HIGHER QUALITY IN LIFE – the new communication campaign with future The well-known “Love is in the air” campaign, which has focused on communicating people and their emotions in connection with TOSHIBA products, has already been around for 4 years.

A successful method to address the end customer from the HOME segment – RAS range. In order

to successfully market TOSHIBA products in the overall market and strengthen the brand image in the coming years, it was necessary to set up the new campaign “HIGHER QUALITY IN LIFE”.

In addition, this campaign will address several target groups in different segments in the future.

TOSHIBA quality – where it matters.

MORE success, efficiency & safety through demandoptimized room, building or industrial climate.

www.toshiba-aircondition.com 20 I

The new campaign puts the focus back on the product itself and conveys the product benefits with a coordinated visual language: TOSHIBA appliances vouch for high quality, durability and, above all, a better quality of life after installation in all product areas – HOME, BUSINESS and ESTIA.

Important design elements of the campaign QUALITY SEAL The basic message of the campaign “Higher Quality in Life” is designed as a quality seal and is carried in all marketing measures.

WAVE The connecting element across all products is air. Depicted as an air flow, it runs through the entire communication.

In the heat pump segment, it is intended to reflect warm air, and in the air conditioning segment, cool air.

CATEGORY COLORS The color of the category of the advertised product is expressed by the quality seal, the wave as well as the color tint of the respective subject image.

SUBJECT IMAGES Instead of images of families or couples, photos were chosen that create a positive feel-good atmosphere without the involvement of people in the image right away.

HIGHER QUALITY IN LIFE represents the improved quality of life with TOSHIBA products and a sustainable way of life and is therefore also a step towards future orientation.

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NEWS FROM CROATIA Office opening in Zagreb – the door to our Southern partners On 15th September we proudly opened our new office facility in the center of Zagreb. As the opening of the office aimed, in addition to increasing the market presence, to be physically closer to our partners, it was very important to us to celebrate the opening together with our partners. Next to obviously many Croatian partners who followed our invitation, we greatly appreciated also the participation of our partners from Slovenia, Bosnia and Herzegovina, Serbia

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and Montenegro. Unfortunately, due to COVID-19, our partners from Macedonia and Kosovo could not attend, but they also sent their greetings and wishes for the successful opening of the new office in Zagreb. All partners expressed their satisfaction with the possibility of faster and closer contact with us and TOSHIBA. During our first working weeks, we hosted several partners who were not able to attend the opening, as well as some designers and investors.

This proved to be especially advantageous in case of investors who had the opportunity to see, feel and touch HAORI devices in our exhibition area of the office, which they favored a lot. Shortly after the opening of the office, we could directly feel the benefits of it.

Also our Croatian team, after many years of home office, really likes the office. It is much more enjoyable to work live, in a team, than across the screen.

Insights and challenges for the southern markets Robert Horvath, Key Account Manager & Project Engineer South in an interview about the market situation in the South 1. When we talk about the southern markets, which products are dominant?

24 USX heat pumps divided into two groups and we would be delighted to realize this representative project.

I think that all types of products are present and it is difficult to say which is dominant. Perhaps we can say that there is little primacy of water systems in project business.

We opened the doors of that segment through the USX chiller. In the home series, DX systems certainly have primacy, due to their simplicity, efficiency and price.

3. How do you evaluate the general position of TOSHIBA air conditioning products?

2. How do you see the USX in the southern market?

USX is a highly developed system with many advantages, sometimes hardly comparable to the competition. It is characterized by high efficiency, reliability and flexibility. Investors request the best balance between price and quality, features and advantages. Due to these challenges, we have to get as close as possible to the designers and enter through them to tenders. That means we have to contact investors as well. Thus, we are working on the RIMAC FACTORY project, where together with the partner and the designer we are placing the USX in the tender. It is a large project with

In recent years, TOSHIBA has launched a couple of interesting products. In the home range, it is certainly, HAORI, a new designinspired indoor unit with exceptional features, which is unique on the market. This unit has given us a step towards architects and interior designers, primarily through its chameleon design that can be adapted to any space, but it has also maintained high efficiency, good ionization filtration, and is enriched with WiFi option as standard equipment. Definitely a product we have been looking for and expecting for a long time. Furthermore, what follows next year, is the new VRF with R32 refrigerant.

I think that with this development, we will make a step towards an ecological approach to business applications in heating and cooling that the competition does not have yet.

4. Which challenges is the southern market currently facing?

In the southern countries, there is still some political instability present, in addition to pandemic and economic issues. This certainly affects investments, both in the business and private sectors.

This is especially pronounced in non-EU countries. But we hope that this will come to an end and that we will be able to dedicate ourselves only to the discussion of products, sales channels and projects.

Robert Horvath

Key Account Management & Project Engineer South

USX is a highly developed system with many advantages, sometimes hardly comparable to the competition.

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PARTNER MEETING

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AIR-COND invites to big partner events Partner Meeting and 12th Convention were visited by many business partners from Austria and SouthEast Europe The AIR-COND partner events on a national and international level were highly frequented by business customers from both the Austrian and South Eastern European markets.

Owner and Managing Director Jürgen Unterrainer welcomed more than 170 participants from 13 countries.

A large delegation of TOSHIBA representatives traveled especially from France and Great Britain.

In the unique ambience of Castle Rabenstein the latest information from TOSHIBA and AIR-COND was presented, the opening of the new TOSHIBA Lounge on 260 m² and the 10th anniversary of AIRCOND in Haushamer Straße were celebrated, and two nice evenings including award ceremonies were enjoyed.

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12th CONVENTION

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12th convention central europe

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TECHNIC TRAININGS Advanced (German)...................... 24.01. – 28.01.2022......... E2 / Frohnleiten Basic (German).............................. 01.02. – 03.02.2022 ........ Innsbruck Train the Trainer (English)............. 15.02. – 17.02.2022......... E2 / Frohnleiten Train the Trainer (Croatian)........... 22.02. – 24.02.2022......... E2 / Frohnleiten

TECHNIC TOUR TOSHIBA goes local (Compact) 22.03.2022.....................................Zagreb 24.03.2022.....................................Belgrade 29.03.2022.....................................Budapest 31.03.2022.....................................Bratislava 27.04.2022.....................................Prague 22.03.2022.....................................Zagreb

April 2022

COMPANY VACATION 24.12.2021 – 09.01.2022 28 I

further information will follow!

OUT OF AIR-COND Team AIR-COND – ACTION! In mid-July 2021 it was “please smile-time” in the TOSHIBA Lounge. The AIR-COND team consists of many familiar faces, but also some new ones.

To give a face to their mostly written or telephone contacts, we organized a photo shoot in the new TOSHIBA Lounge.

The result of this shooting is a new AIR-COND “family photo” as well as current portrait photos. As usual, you will find all contact persons with picture and contact data on our partner portal under the item organizational structure. We are looking forward to your requests!

BOWLING After the company photo shoot, we went to the most modern bowling alley in Europe in the evening – to the Diesel cinema in Lieboch.

After a delicious meal, it was off to bowling fun. On two of twelve top-modern lanes with a great light concept we bowled for fun.

Some strikes and many holes were bowled, which only fueled the general fun mood.

In keeping with the motto of games, fun and sport, an eventful day came to an end.

HIKING – AIR-COND in the mountains Out of the daily routine – into the nature! Part of the AIR-COND team followed this motto and went on a hiking trip to the Druckfeichter Hütte in the mountains of Schladming.

From there, the 2,134 m high Krahbergzinken was climbed in

AIR-COND fashion – together, with joy and a firm step. A partly challenging tour – but with unforgettable moments.

The summit rewarded with an indescribably beautiful mountain panorama.

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HUMAN RESOURCES We are hiring!

Employees are among the most important resources in a company. They are a decisive factor in achieving the company’s goals and the most important company capital. AIR-COND is constantly trying to improve and therefore focuses on a sustainable personnel policy.

Currently, we want to grow and continue to invest in our human capital. We are looking for motivated and interested people who are enthusiastic about TOSHIBA equipment and want to become part of the AIR-COND family.

The heat pump market is growing and our Estia is achieving good sales success in some sales areas, but we know that there is still a lot of potential here.

Therefore, we are looking for a Field Sales Representative who will focus only on the marketing of our air-to-water heat pump and specifically support plumpers.

To support our technical department, we are recruiting a Technical Support Engineer who will provide the best possible support and assistance to our partners, especially in the after-sales area, and who will take on the responsible task of assisting with the commissioning of a system or, in the event of a fault, with analyzing and finding solutions.

The Product Management department also needs reinforcement.

For our “Water Systems” business unit, we are looking for a product manager who will assume responsibility in the entire pre-sales area for our Chiller & Heatpump Universal Smart X and ESTIA airto-water heat pump products.

You can find all details about our advertised positions at https://www.toshiba-aircondition.com/de/jobs.html.

If you know someone who might fit one of these profiles, or if you are even interested yourself, please do not hesitate to send your application documents to Ms. Bianca Jeller (bianca.jeller@air-cond.com). Any documents sent will of course be treated confidentially.

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WELCOME We are pleased to introduce our new employee at AIR-COND.

30 years, from Graz

Sales Department  +43 316 8089-22  kathrin.winter@air-cond.com

Interessen

Travelling

Cooking

Baking

Hiking

Swimming

Concerts

BABY NEWS Laurenz Karl

Congratulations to the parents Christoph & Elisabeth on the birth of their son.

Ella Sophie

We wish the parents Tanja & Christoph much joy with their daughter.

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CREDITS Adobe Stock AIR-COND International GmbH Fotostudio Augenblick – Barbara Zapfl gettyimages.at TOSHIBA EMEA Walter Luttenberger

IMPRESSUM

AIR-COND International GmbH Haushamer Straße 2 AT-8054 Graz-Seiersberg, Austria Tel.: +43 316 80 89 office@air-cond.com www.toshiba-aircondition.com

Responsible for the content: Marketing Department AIR-COND International GmbH For reasons of better readability, the language forms male, female and diverse (m/f/d) are not used simultaneously.

All references to persons apply equally to all genders.