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KP HealthConnect Online-Affiliate

TM

Reference Guide


This version of the KP Online-Affiliate Reference Guide has been updated by:

Integration and Support Services ISS


TABLE OF CONTENTS Overview ......................................................................................................................... 1 Activating Your Account ................................................................................................. 2 Phase 1 ............................................................................................................................ 2 Phase 2 ............................................................................................................................. 3 Phase 3 ............................................................................................................................. 5 Logging On and Using KP Online-Affiliate ................................................................ 6 • Getting to KP Online-Affiliate .............................................................................. 6 • Select a Patient ....................................................................................................... 8 • Finding Patients Notifications ............................................................................... 10 • Viewing Member Demographics ........................................................................ 10 • Viewing Coverages & Benefits ............................................................................ 11 • Viewing a Member’s Clinical Information .......................................................... 11 • References .............................................................................................................. 12 • Help and Contact Information ............................................................................... 12


We’re excited to introduce a new service to you, our valued contracted providers! Kaiser Permanente HealthConnect™ OnlineAffiliate (KP Online-Affiliate) offers you readonly access to the electronic medical records of Kaiser members for whom you provide care. This new access allows you to provide a greater continuity of care to Kaiser members.

What Kinds of Information Can I Access with KP Online-Affiliate?

KP Online-Affiliate is the most recent addition to KP HealthConnect™, our comprehesive and integrated electronic health record. KP HealthConnect™ links our members securely to their health care teams, personal health information, and the latest medical knowledge.

With KP Online-Affiliate, you can

Purpose of the Reference Guide

• view a patient’s clinical information (Kaiser Permanente records only)

KP Online-Affiliate is unlike any program of its kind, combining elements of claims and referral tracking with instant and secure access to the health records of your Kaiser Permanente patients.

• view claims status (service dates, deductible, copay, billed amount, allowed amount) • review patient demographics • verify insurance coverage and benefit information

This quick reference guide has a three-fold purpose:

Questions about KP Online-Affiliate registration?

• explaining what kinds of information you can access with KP Online-Affiliate

Contact Provider Self Service Team

• walking through the steps of activating your affiliate account

KP-HI-OnlineAffiliate@kp.org

or Call: 1-866-285-0361, Option 1

• showing you how to use basic functionality in KP Online-Affiliate

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6. Under “New User Registration” click Step one of User Registration Process

Activating Your Account Although signing up for your affiliate account involves only five steps (in three phases), activating it may take some time as approvals and communication happen behind the scene. You are an important part of extending excellence in patient care to our members. We appreciate your patience in this process.

Registration The Step 1 of 5 screen appears:

What to expect: There are three phases for activating your account:

• Phase 1 • Registration (Step 1)

• Phase 2 • Security questions set up and Confirmation (Step 2) 7. Complete the following sections:

• Identity verification (Step 3)

a. b. c. d.

• Provider associations (Step 4)

• Phase 3 • Request for access (Step 5)

Personal Information Work information Sign on information Security check

8. Read and click the checkbox for Terms and Conditions

Phase 1 1. Launch Internet browser 2. Type providers.kp.org/hi into the address line (or click the link if viewing online) to go to the Community Provider Portal (CPP)

9. Click Register account (below Terms and Conditions)

3. Press ENTER The CPP home page appears 4. Click Online Affiliate located in menu bar on left

************************************************** Your registration is being processed. When your registration has been processed, you will receive an email contatining your Online Affiliate User ID.

5. Click Registration in the activity menu on the bottom left

**************************************************

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LOGGING ON & USING KP ONLINE-AFFILIATE Getting to KP Online-Affiliate 1

Launch Internet browser

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Go to CPP (providers.kp.org/hi)

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Click on Online-Affiliate

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Click on Sign on for existing users The Sign on screen appears:

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In the Sign On screen, type your User ID

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Press TAB

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type your password

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Getting to KP Online-Affiliate (cont’d) 9

Click the Sign on button The KP HealthConnect Online Affiliate home screen appears:

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Select a Patient Select a Patient allows you initial access to patients for seven (7) days. If access to the patient is not available after seven days, call Medical Records at 808-432-5092 if the situation is urgent.

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Click the Select a Patient menu option

The Search My Patients – screen appears:

Your patient list will populate. You can also search for a specific patient by selecting the Search All Patients option at the bottom of the screen.

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Enter the patient’s name (last,first) and birth date, along with MRN or Zip code

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Select a Patient (cont’d) 3 Click Search

3 Click the name of the patient you want to view

You can also view your list by selecting the Patient List icon, located at the menu at the top of the screen

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Finding Patients Notifications 1 Navigate to the home page, by clicking Home from the upper left-hand portion of the screen. Your patient notifications (Inpatient, Results, New Patient) will be visible on the home page

Viewing Member Demographics 1 Click the Demographics button on the sub menu located on the left-hand side of the screen

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Viewing Coverages & Benefits 1 Click the Coverages & Benefits button on the sub menu located on the left-hand side of the screen

2 Click on the plan you wish to view

Viewing a Member’s Clinical Information Access to clinical information is dependent upon the security level you have.

1 Click Patient Record from the menu at the top of the screen 2 Click the Clinical Review option

3 Choose from the following submenus • • • • • • • • • •

Snapshot Chart Review Results Review Flowsheets Allergies Problem List Medications Histories Face Sheet Growth Chart

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References 1 Click the References menu option

2 Choose from the following submenus

Help and Contact Information • If you experience any registration issues with CPP or KP Online-Affiliate, contact the Provider Self Service Team at KP-HI-OnlineAffiliate@kp.org or call 866-285-0361 (Option 1) • If you are experiencing technical issues, call the Help Desk at 808-432-4100. • If you are experiencing slow response time when using KP Online-Affiliate, refer to the Browser Help document (under References)

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