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Infinite Expertise
Company: Infinox Capital Limited Contact: Jay Mawji Email: jay.mawji@infinox.com Address: Birchin Court, 20 Birchin Lane, London, EC3V 9DU, UK Phone: 020 3713 4490 Website: https://infinox.com/en/
Infinox Capital is a global brokerage, headquartered in London and providing a range of services to its valued clients. We spoke to Jay Mawji to learn more about the firm and how it works to provide the very highest standards of support and service.
Authorised and Regulated by the Financial Conduct Authority since 2009, Infinox offers clients the chance to trade the financial markets through market leading global infrastructure, with cutting edge technology and execution. Supporting a range of clients including Asset Managers and Funds, Corporate Entities, Professional Traders and Retail Traders, the firm works hard to ensure that it provides only the highest possible standards of support, as Jay explains. “Here at Infinox, our mission is to provide clients access to the financial markets, where their brokerage is working on their side. We achieve this by focusing all our actions on our key brand values; integrity, inspiration, ambition, excellence. “As such, premium client service is at the core of our culture is the founding pillar upon which we started the company. All of our clients have a personal account manager, supported by a strong client service team that speak multiple languages including English, Italian, Spanish and Mandarin. Clients can communicate with us via telephone, online chat and email, 24/5. At Infinox, our clients are more than just an account number; they are a person.” As with any service driven firm, at Infinox staff are vital to creating a successful business. As such, Jay is keen to highlight the firm’s commitment to offering a supportive internal culture. “Infinox adopts a culture of pursuing excellence. The firm is focused on finding a better way and refining it. It is a never ending process, the pursuit of perfection never ends. By no means is Infinox perfect, but the adoption of looking through best practice to better practice in terms of technology, execution, regulation and client services reflects in our industry reputation of being ahead of the main stream industry. “Our strongest asset in the firm is the culture of the team. It is a conducive environment that allows for an eclectic mix of experienced and talented professionals working alongside apprentices on government schemes. There is an open path in the firm for individuals to move across within the
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business where their skills and interests lie. We have had examples of young graduates moving through the firm to take senior positions on our risk desk, client service team and compliance department. With a team that is so committed and passionate about their work and the company, providing a premium client service comes naturally. “To ensure that we always attract team players who are happy to support us and work with our clients to achieve excellence, our recruitment policy is open and friendly. We are fortunate in that our reputation in the industry means that we tend to have strong candidates for roles that become available. Whilst we are very clear and specific in who we believe can fit into our teams, we do not adopt a laborious employment process and always leave space for candidates to impress.” Ultimately, the future looks bright for Infinox, as the firm seeks to grow even further and build upon its current achievements, as Jay proudly concludes.
“Infinox adopts a culture of pursuing excellence. The firm is focused on finding a better way and refining it. It is a never ending process, the pursuit of perfection never ends.” “Overall, 2017 has been a busy year at Infinox. We have achieved some key goals within the business in terms of delivering on projects and strategies as well as posting a strong growth. Looking ahead, 2018 will begin with us introducing a new product focused on our retail clients, giving them the tools and information they will need to see the financial markets in a new light.”