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Alpha Mead Facili�ies & Management Services Limited Best for High Quality Professional Business Services – Nigeria

Also in this issue: Best Centrifugal Pump Manufacturer - South Africa & Most In�luen�ial Woman in Pump Engineering 2017 Best Cloud-Based Business Management Software Provider 2017


Editor’s Note

 Welcome to the 2017 Sub-Saharan Enterprise Awards Business Opportuni�ies in Sub-Sahara Africa have never been greater. With sustained economic growth over the last decade, the sizeable rich cultural and natural resources of the con�inent create a poten�ial for growth and huge returns that could be poten�ially huge in comparison to other developed des�ina�ions. The Sub-Saharan Enterprise Awards 2017 have been designed to shine a light on the firms and individuals who are achieving outstanding results within industries that are constantly growing and evolving in this rich and fer�ile business environment.

AI Global Media, Ltd. (AI) takes reasonable measures to ensure the quality of the information on this web site. However, AI will not assume any legal liability or responsibility for the accuracy, correctness or completeness of any information that is available through this web site. If errors are brought to our attention, we will try to correct them. The information available through the website and our partner publications is for your general information and use and is not intended to address any particular finance or investment requirements. In particular, the information does not constitute any form of advice or recommendation by us or any of our partner publications and is not intended to be relied upon by users in making or refraining from making any investment or financial decisions. Appropriate independent advice should be obtained before making any such decision. Any arrangement made between you and any third party named in the site is at your sole risk and responsibility.

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Contents

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Contents 04. Best for High Quality Professional Business Services – Nigeria Company: Alpha Mead Facilities & Management Services 07. Best Centrifugal Pump Manufacturer - South Africa & Most Influential Woman in Pump Engineering 2017 Company: Rapid Allweiler 08. Best Cloud-Based Business Management Software Provider 2017 Company: Big Bang ERP

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Best for High Quality Professional Business Services – Nigeria Alpha Mead Facilities & Management Services (AMFacilities) is a Strategic Business Unit (SBU) of the Alpha Mead Group. We invited Engr. Femi Akintunde, Group Managing Director, Alpha Mead Group to tell us more about the services the firm offers and help us explore the secrets behind its success. AMFacilities commenced operations in 2007 with the primary focus of providing Facilities Management Services to investors or owners with interest in Real Estate operations and assets in Nigeria. AMFacilities has since inception, consistently grown from a company of five staff on day one to over 600 staff currently, providing total Real Estate Solution Services to some of the biggest projects in Africa and the Middle East. The team pride themselves on the delivery of cost-efficient high-quality professional services which ensures minimum total life cycle cost of assets to their owners. Overall, the company manages a rich portfolio of residential and commercial real estate assets including: The Nigeria Stock Exchange, MTN Nigeria, Shell Nigeria (industrial, commercial and residential facilities in Port Harcourt and Warri), TOTAL E&P, Schlumberger, Brass LNG, Primrose Properties Investment Limited (PPIL), Ado Bayero Mall (Kano), First City Monument Bank, Access Bank (FCMB), Ericsson (Nigeria & Ghana) Advantage Place - Ghana, Panasonic – Dubai, Treasure Gardens gr. Akintunde outlines the firm’s mission as well as

L-R: Mr. Damola Akindolire, Executive Director Real Estate Development, Alpha Mead Group; Bassey Edosen; Prof. Babatunde Green, CEO, Alpha Mead Healthcare Management Services; Demola Onanuga, Non-Executive Director, Alpha Mead Group; Mr. Emmanuel Essien, Managing Director, Alpha Mead Capital; Mrs Wale Odufalu, Deputy Managing Director, Alpha Mead Group; Mr. Obi Nwasike, Chairman, Board of Directors, Alpha Mead Group; Engr. Femi Akintunde, Group Managing Director/CEO, Alpha Mead Group; Mrs. Adetoun Akintunde, Wife of the GMD/CEO; Amaebi Fiderikumo, Chief Financial Officer, Alpha Mead Group; Dada Thomas, Non-Executive Director, Alpha Mead Group and Jide Balogun, Non-Executive Director, Alpha Mead Group at the 10th year Anniversary of Alpha Mead Facilities, a Strategic Business Unit of the Alpha Mead Group in Lagos, Nigeria recently.

telling us the steps that the firm will take in order to achieve these goals. “Fundamentally, our mission is to engage the best people, provide them with the best processes, to deliver the best places for our customer to live, work and place. We believe that for quality to be delivered, the people; either staff or customers, suppliers and other stakeholders must be carefully selected.

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“So, to this end, we first designed and deploy a rigorous process that helps ensure we recruit the best talents in the market, select the best suppliers and evaluate the quality taste of our customers. Over the years, we have taken several steps to ensure that the competence and skill of our staff are in line with global best practices and work with stakeholders in the industry to position quality service delivery as an ongoing discourse.

“Second, we keep working at ensuring that our processes are among the best in the industry. We recognize our position in the market, and we do everything to invest hugely in creating processes and automating them to deliver quality and ensure that we do not just satisfy our customers; we delight them. In view of this, we remain the first FM Company in Nigeria to be certified to international standards in the United Kingdom


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Mr. Ekow Ariel Woode, Country Manager, Ghana, Alpha Mead Facilities; Mr. Ralph Sutherland, Architect & Lead Project Consultant for Advantage Place; Mr. Jim Baiden, Managing Director, Fidelity Bank, Ghana, Engr. Femi Akintunde, Group Managing Director, Alpha Mead Group and Mr. Nii Teiko Evans-Anfom, Vice President for West Africa of the Africa Union of Architects at the first Ghana Facilities Management Roundtable, in commemoration of the World FM Day, organised by Alpha Mead Facilities Ghana, in Accra recently.

and the United States. We have maintained this accreditation back-to-back for the past five years.” Marking themselves out as the best possible option for clients is important for the firm as they differentiate themselves from clients (clients or competitors). Engr. Akintunde believes the company is unique in a way that it delivers on all levels, notably with regard to technology and the exceptional quality of the high standards delivered in all the firms’ services. “For us, what stands us out is our ability to leverage on local capacity to deliver global standards. It is the technical competence of our people and the robustness of our systems, procedure and standards that equips us to consistently deliver quality service to our clients. “These are unique propositions largely unmatched in our market.

We have through these deployed and stabilized operations in over 60 locations in one day. Expanded and entrenched our quality management systems in other countries all over Africa and deliver up to 95% Service Level Agreement to one of the International Oil Companies in Nigeria. “Furthermore, the value that we have delivered to our customers marks us out. We are not only delivering 100% availability of critical equipment to one of the leading Financial Institutions in Nigeria, we have delivered services that have increased occupancy and rental income by up to 90% and 50% respectively. “While our Integrated Facility Management service method help our clients clearly link Facilities Management services to their organizations’ business strategy; our FM Consultancy services is a bespoke solution designed to help organizations

with a large scope of contractors and service providers understand the management procedures that can help funnel their activities to achieving the desired business objectives.” The firm uses technology to ensure that it stays ahead of emerging developments. On all services, including Real Estate and Facilities Management, the firm has invested hugely in technology, as Engr. Akintunde explains to us. “We clearly understand the role of technology in delivering quality in a dynamic profession like Real Estate and Facilities Management. This has informed our decision to even further increase our investment in new technologies and train our staff on the use of such technologies as: Computer-Aided Facilities Management (CAFM) & Computerised Maintenance Management Software (CMMS), Property Management systems, mobile technology, billing

software as well as energy audit and management technology amongst others. “On the Real Estate Development side, we have also invested hugely in technology. Nigeria currently has an estimated 17 million housing deficit. For us, building up to 10,000 homes annually – which is what experts advised to bridge the housing gap – requires the use of technology to build faster, more cost-efficiently and on a large scale. “Quite frankly, these technologies have in more ways than one improved the efficiency and speed of our service delivery. While for our clients, it has reduced their maintenance cost, improved safety at their facilities & increased the Return on Investment (ROI) on their assets regardless of the size or location, it has helped us become more efficient and productive.

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g Best for High Quality Professional Business Services – Nigeria

“Recently, we designed a new application called “Eye-on-site” to improve our efficiency and significantly reduce downtime in every facility we manage. The new application which is exclusive to us in Nigeria’s FM market provides detailed information on the criticality of all our assets on site. “We also incorporated Archibus; an Integrated Workplace Management System (IWMS) platform designed to reduce the complexity associated with FM through native business intelligence into our systems. “All of these efforts are targeted at reducing the cost for our clients, improve safety at our sites, and increase productivity for our customers, without compromising quality. Looking to the future, all staff must be well equipped to provide the best possible service to all clients. For this to happen, Engr. Akintunde discusses the internal culture within the firm, which helps to ensure the team are all pulling in the same direction. “As a business that encompasses multiple disciplines to ensure functionality of the built environment, we have built our culture around Service Orientation, Professionalism, Integrity, Customer Focus and Entrepreneurship.

training programs overseas at our technical partner’s training facility in New Jersey, USA. We encourage all our staff to acquire the professional certification of the International Facility Management Association (IFMA) or British Institute of Facility Management (BIFM).” Integral to the exciting work environment at the firm is the hiring criteria. Engr. Akintunde comments on the hiring structure at the firm, noting how important it is look for the best staff, those who want to learn and will thrive under the encouragement of the management. “What we look for in people is the best. What we look for in our suppliers is those with equal knack for quality; and who have designed clear systems to ensure they deliver. What we look for in customers and other stakeholders is a clear commitment and appreciation of value, the safety of the people and the environment. “To achieve this, we select our people based on very stringent technical and commercial evaluation procedures; and we are committed to supporting their continued growth and development.”

“This implies that for everyone (employee) that works through our door, professionalism is nonnegotiable. Hence, regardless of the level of input expected from an employee in our process value-chain, we expect a detailed attention to every step in creating the delivering value to our clients.

Having just celebrated the firm’s 10th year anniversary, it is time to look ahead for the firm. The robust structure in place at the firm will sustain the firm’s various attempts to expand and help support the new businesses and staff. When we commenced operation in 2007, our focus was to provide Facility Management Services, but today, we have grown to become one of Africa’s Leading Real Estate solutions companies; providing services in Facilities Management, Real Estate Development, Training, Security Systems and Technologies, Healthcare Management Services and Asset Financing.

“We maintain a well-equipped ultra-modern training centre at our corporate headquarters in Lagos and also second our key staff to further specialized

“This growth and expansion of our business are indicative of what the market has in store for us. We see Africa opening up as the new global Real Estate

“The elements of this culture are very dear to us and we empower members of staff to demonstrate them by encouraging them to continuously improve on skill and attitudes that bring them to the fore.

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L-R: Mr Damola Akindolire, Executive Director, Real Estate Development, Alpha Mead Group; Prof. Charles Inyangete, Managing Director/Chief Executive Officer, Nigeria Mortgage Refinance Company (NMRC); Engr. Femi Akintunde, Group Managing Director, Alpha Mead; and Dr Chii Akporji, Executive Director, Policy and Strategy, NMRC; after the official signing of Memorandum of Understanding on Affordable Housing between Alpha Mead Development Company (AMDC) and NMRC in Abuja, Nigeria.

frontier and we are rightly positioning in these markets to establish quality services. This for us is more than business growth, it is ensuring that international standards permeate in the African market to give global investors assurance of quality services. “To achieve these, we have created a robust structure that will sustain our various expansion efforts, support the new businesses to stabilize and advance in their various markets and leverage on the collective expertise available in the group to lower overheads and create greater efficiencies of operations.” Engr. Akintunde predicts what upcoming developments that are specific to the Sub-Sahara corporate market, as well as telling us how AMFacilities will adapt to these advances in the industry. “We see a host of investors tilting towards Corporate Real Estate investment in the Sub-Sahara Africa region, especially in countries like Nigeria, Ghana, and South Africa, where the market demography is compelling for investors. “Looking at African market generally, there are opportunities

in different sectors. For example, Nigeria has a deficit of 17 million housing and a huge infrastructure gap. Ghana has a growing middle class and rapid urbanization that is stimulating the retail real estate market and housing development; and the list of opportunities in these market goes on. “Given these opportunities and others that we see on the horizon, we have positioned beyond Facilities Management. We are positioning to deliver quality services in the entire Real Estate value chain and have set in motion the necessary systems and process to formulate an effective strategy that will enable us to deliver value for these opportunities.

Contact: Odinaka Mbonu Contact Email: info@amfacilities.com Address: 8b Oladipo Diya Cr, 2nd Avenue Estate, Lagos, Nigeria Phone: 00234 7013 001 067 Website: www.amfacilities.com


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Best Centrifugal Pump Manufacturer - South Africa & Most In�luen�ial Woman in Pump Engineering 2017 Rapid Allweiler is part of a select group of companies in South Africa whose proven and consistent quality and service have led to longevity. We profile the group to find out more. Established as a general engineering business in Booysens, Johannesburg in 1932, today Rapid Allweiler continues to grow from strength to strength. From modest beginings, supplying their own range of borehole and gear pumps to the market, the two founders, Mr AJ Hindry and H Day, soon saw the gap in the market for a quality centrifugal pump. Successfully establishing themselves as leaders in the South African market, in 1952 they formed a partnership with Allweiler AG, the oldest pump company in Germany. This partnership continues to flourish today, seeing Rapid Allweiler established as a leading pump manufacturer and supplier in the South African market. Caroline Houghton, Mr Hindry’s granddaughter, took over the reigns as Managing Director in 2004. Today, Rapid Allweiler boasts some 2000m2 of office, manufacturing and conferencing space, servicing branches in Cape Town and Durban as well as a nation-wide dealer network. Pumps and the way they have been made have

stayed the same for may year, of course there are always smarted ways of machining and lean manufacturing that Rapid Allweiler have applied to its business, but most technology come with the system it adds to the pumps and products. This includes variable speed drives so they can use less electricity and monitoring systems, like the IM 1000 which the firm offer that monitors bearing, temperature, vibration, flow rate and leakage remotely. Fundamentally, Rapid Allweiler’s product range is specifically engineered to meet market demands with over 220 years of combined national and international pump and engineering experience. A team of experts can provide pumping solutions for just about any industry requirement - whether it is chocolate or water that needs to be moved. Through thorough investigation made by the relevant sales team member before quoting, ensures that the right pump is supplied for the right application. In turn, this has resulted in warranty claims being reduced to a bare minimum. Looking to the future, Rapid Allweiler’s mission is to continue to offer clients innovative solutions, combined with the

highest quality products and unrivalled service. Everyone from farmers through to the main airports in South Africa use its service, and as such the growth of Rapid Allweiler is facilitating the growth of the country. Its primary focus is on growing the core business by creating and delivering successful new products and services that will increase revenues and margins, and this will remain its ongoing focus as the firm looks towards a bright and exciting future.

Contact: Caroline Houghton Contact Email: c.houghton@rapidallweiler.co.za Address: 10 Girder Street, Isando, Gauteng, Johannesburg, 1600, South Africa Phone: 0027 11 573 7400

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Best Cloud-Based Business Management Software Provider 2017 Big Bang ERP is a boutique consulting firm based out of both Montreal, Canada and Mauritius, Africa that helps businesses optimize and streamline their processes by implementing cloud ERPs, CRMs, MRPs, and ITSM systems. We invited Mark Rhyman, Co-CEO & Chief Business Development Officer, to tell us more about the firm and its achievements. Big Bang ERP’s team of consultants is dedicated to helping businesses achieve their goals with smart, effective, scalable and high-quality cutting-edge cloud solutions that are delivered on time and within scope. Acting as trusted advisors, the team contribute their diverse experiences and indepth expertise to the success of organizations around the world. The firm’s highly skilled team of experts works hand in hand with organizations to achieve exceptional business improvements for every department in the enterprise, so that companies can focus on what they do best rather than on repetitive manual processes, spreadsheet management and other non-value-added activities. The services that the firm offers include: implementation, development, migration, integration, support and training for cloud-based business solutions. Mark outlines for us the company’s mission and notes how it is different from other companies regarding its recruitment policy. “Big Bang ERP’s mission is to make organizations, regardless of size or industry, more efficient through the implementation of cutting-edge business management tools and process

automation software. We will do this through the attraction, development and retention of top technical talent with superior knowledge of best-in-business practices. We seek simple, scalable solutions that respect our client’s desire for cost-effective, high-quality solutions that are delivered on time and within scope. “In our own unique way, we are quite different to other Consulting Firms as we do believe in recruiting young talented employees that will have both functional and technical expertise. We ensure that there is continuous training and certification of our whole personnel and we even offer a mentorship program within the company. It is also very important to have a clear understanding of different solutions on the market and doing competitive analysis to clearly be able to differentiate the strengths and weaknesses of the top tiered solutions.” Mark details the company’s strengths and how the firm stands out from the competition, citing the variety of services the business can offer as key to its success. “At Big Bang ERP, the expertise of our consultants is our biggest strength, and we distinguish ourselves from the competition

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by being able to offer the very best solutions to our customers because we offer a variety of cutting edge solutions.” Having touched on the firm’s approach regarding its recruitment policy, Mark gives us an insight into what the company looks for in both clients and their staff, noting that the staff are integral to the success of the business. “When analysing potential employees, we always look for team players with not only a computer science or engineering degree, but with diverse experience, whether it is in business or manufacturing. We are always looking for people with a very positive attitude, that see the long-term career that Big Bang ERP has to offer. “The Clients for us are very precious. There is no small or big customer. We treat all our customer base with the same priority and will do the necessary to keep their business running. For sure Cloud Based SaaS systems need to be understood and misconceptions avoided so for that reason we look for customers with an open mindset who look towards the future and the growth of their own business.” With regards to the future, Mark explains to us what the future has

in store for his firm, sharing with us the upcoming plans for Big Bang ERP, alongside some future goals the company hopes to reach in the near future. “Looking ahead, we would probably want to open another one or two satellite offices in the next few years. Maybe somewhere in Europe and in the United States or Australia for now. We listen to the market and sometimes it dictates where we might end up.” “One of our objectives is to be a leader in Cloud Solutions and present customers with options that will help them scale their business to the next level while being conscious of their budget and timeline. In order to achieve that we will keep increasing the number of experts at Big Bang ERP.” There are some specific developments on the horizon within the Sub-Sahara Africa corporate market which Mark is eager to tell us about. He also tells


g Best Cloud-Based Business Management Software Provider 2017 Company: Big Bang ERP Contact: Jeekeshen Chinnappen, Director of Business Development for the EMEA Contact Email: info@bigbangerp.com Address: Bagatelle Office Park 2, Gardens of Bagatelle, Office B2 Bagatelle, Moka, Mauritius Phone:+230-5-8690003 (Mauritius) or 001 1-844-361-4408 (North America) Website: bigbangerp.com

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us how the company is always learning alongside its global customer base, hoping to conquer the African market and stamp its authority as a leader in Cloud Solutions. “Ultimately, we are already developing this market and it is really interesting to see the different cultures in each market. So far with our global customer base, we have already collaborated with leaders and visionaries that have helped us understand the different pace and mentality. We have learned a lot along this new roadmap and we definitively want to conquer the African Market and make our mark as one of their leaders in Cloud Solutions.�

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MEA Sub-Saharan Enterprise Awards 2017