HR & Training Awards 2016 just resources ltd
Best Bespoke Training & Development Company & Diversity Training Specialist of the Year South England
Best Executive Business Training - Spain Frank Bresser Coaching Best Coaching & Consultancy Service Germany- page 2
Best Pharmaceutical HR Leader 2016 - Latin America
Best Coaching & Consultancy Service - Germany
HR & TRAINING AWARD 2016 FRANK BRESSER COACHING
(YOUR INNER SAILING & INNER BUSINESS SAILING)
Best Coaching & Consultancy Service - Germany
Frank Bresser, Coach & Consultant in Cologne, Germany Receiver of HR & Training Award 2016 Global Coaching Leadership Award 2013 Global HR Excellence Award 2011
Get in touch: email@example.com
WELCOME TO THE HR & Training AWARDS 2016 Every successful business grows from its roots. In order to grow, it needs to be nurtured from the bottom up. Just like natural resources, Human Resources are often buried deep inside the business – you have to create the circumstances in which they will show themselves. At the core of every business, you’ll find a HR & Training department working hard to make your employees flourish. Corporate Vision is proud to announce the debut of the 2016 HR & Training Awards. We want to honour those who work tirelessly to help your business grow. There’s no job to small, so whether you’re a HR Advisor or even an Executive Coach – we’ve got you covered and it’s your turn to be in the spotlight.
17 Best Bespoke Training & Development Company JUST RESOURCES LTD
& Diversity Training Specialist of the Year - South England
18 Executive Coach of the Year 2016 - London ADINA TARRY
FRANK BRESSER COACHING (YOUR INNER SAILING & INNER BUSINESS SAILING) Best Coaching & Consultancy Service - Germany
Paragon Protection Ltd.
20 Best Assisted Living HR Executive - Minnesota AMPLIFON
4 Best Pharmaceutical HR Leader 2016 - Latin America NOVARTIS PHARMACEUTICALS CORPORATION
Healthcare HR & OD Team of the Year - East 6 Best England
ROYAL COLLEGE OF PAEDIATRICS AND CHILD HEALTH
GALAXY ENTERTAINMENT Recognised Leader in Entertainment & Hospitality HR Hong Kong
22 Best Environmentally-Conscious Engineering ARCHEN ENGINEERING CONSULTANTS
24 Best for Leadership Development Coaching - South East CATHERINE GORHAM England
10 Best Real Estate HR Manager - Hong Kong HANG LUNG PROPERTIES LIMITED
IN2-TRAINING LTD Best Computer Training Company - North West England & IT Training Director of the Year - Greater Manchester
12 Best Life Coaching Company & Most Influential I LOVE INSPIRING LTD
Businesswoman in Life Coaching - England
13 Best Humanitarian Aid HR Director - Greater New York MEDECINS SANS FRONTIERES
Consultancy - Saudi Arabia
CONTAGIOUS COMPANIES, INC. Most Instrumental Leadership Training Company 2016 & Executive Consultant of the Year - Florida
21 Best PR Agency HR Leader - South England
ESCUELA DE MENTORING Best Executive Business Training - Spain
16 e-Learning Solutions Provider of the Year 2016 - UK VIRTUAL COLLEGE
26 Best for Executive Coaching - South East England JANE ADSHEAD-GRANT
28 Best Personal & Professional Coaching Company LUMINATE
South England & Disability & Inclusion Consultant of the Year - Greater London
30 Best Occupational Psychology Company - South OXFORD PSYCHOMETRICS England
32 Best Business Training Consultancy & Excellence RATHMHOR
Award for Coach Skills Training - Scotland
34 Best for Corporate Training Programs – Best Personality TAKE FLIGHT LEARNING
Styles Training Program in the United States
36 Best Leadership Development Company - Midlands THE FORTON GROUP
Best Pharmaceutical HR Leader 2016 - Latin America
Novartis is a Switzerland-based health care company with a leading position in innovative pharmaceuticals, eye care, and generic and biosimilar medicines around the world. We invited Marcelo Fumasoni, VP and HR Head Novartis Latin America and Canada, to tell us more. Novartis is a global healthcare company based in Switzerland that provides solutions to address the evolving needs of patients worldwide. Marcelo, who has an extensive career of more than 25 years in the human resources field, over 15 of which were within the Pharma sector, talks us through his role in the firm and the factors he believes are crucial to its success. “Here at Novartis, I lead the human resources function for the Latin America and Canada region, where the main focus is the talent management pipeline, the executive educational agenda and the overall associate development strategy. Creating the right opportunities for Novartis’ talent is critical to successfully collaborate with health institutions, patients and the communities we serve in the Latin America and Canada region. “Fundamentally, I believe that one of the cornerstones of our success, that set us apart from others in the industry, is the strong connectivity and collaboration with our Global Learning teams at headquarters, which is a powerhouse of innovation. This gives us a strong visibility of the multiple educational programs available, and helps us tackle common needs and goals across the globe,
eliminating the risk of duplicating efforts. “On the other hand, I would have to say that focusing on what is unique and matters most to our geographical markets, gives us the opportunity to work and explore solutions in partnership with top Business Schools and institutions of higher learning in the region. This is one of the most valued benefit we can offer to our associates or potential ones, they see it as a great benefit to have access to premium education institutions and programs.” Moving forward, Marcelo has a strong plan to maintain and build upon his firm’s success as it seeks to overcome the various challenges faced by the industry and continue to attract the very best talent to the company. “Looking ahead, one of the key challenges that will be vital for us to address is how best to ensure that we maximize our efforts, by scaling up our operations and assure our budget investments goes a long-way. “For this reason, we believe that the creation of effective virtual education programs, along with the development of Centers of Expertise, and a close integration between Corporate Learning
4 l CV HR & Training Awards 2016
and Talent Management platforms, will become part of the planning of any big multinational organization in the coming years. â€œUltimately, having a robust learning agenda in place, gives us the opportunity to continue engaging with our talent pipeline, and assure we contribute with society in general, as we prepare better leaders for the future.â€?
Contact Details Company: Novartis Latin America Services Name: Marcelo Fumasoni (VP & HR Head Novartis Latin America & Canada) Email: firstname.lastname@example.org Web Address: www.novartis.com Address: 5200 Blue Lagoon Drive, Suite 650 (Miami, FL) zip code 33126 Telephone: + 1 305 341 4800
CV HR & Training Awards 2016 l 5
Best Healthcare HR & OD Team of the Year - East England
The Royal College of Paediatrics and Child Health (RCPCH) is an internationally recognised body supporting paediatricians through its commitment to building a healthier future for children and young people across the world. We invited Louise Frayne to tell us more about how the organisation is defining the way children are treated through the implementation of its standards. The Royal College of Paediatrics and Child Health is responsible for postgraduate training of paediatricians in the UK, providing its members with a package of unique benefits including face to face courses and e-learning resources. The RCPCH works with partners to improve child health through research, standards, quality improvement and policy, both in the UK and globally. It also engages with the media, government, NHS, charities and other stakeholders to advocate for better child health. Louise discusses this important work and how the organisation strives to provide the very highest quality of support to its staff. “At the Royal College of Paediatrics and Child Health, our aim is to have an enviable reputation as an employer of choice and to attract the brightest and the best. Professional development is the cornerstone of our offering both in terms of attracting talent and retention. “Key to our success is the licence to be creative and the appetite of our staff group to continuously develop and improve. It is this creativity and our commitment to innovation that really sets us apart. We are continuously striving to improve what we do and offer, and we always challenge ourselves to think outside the box.” Competition from others is always at the forefront of the organisation’s mind and consequently, it aims evaluate and review on a consistent basis to make sure it remains at the forefront of innovation in the industry. Louise describes the process the organisation goes through whenever it creates a new training programme in order
to ensure that it is as relevant as possible to the needs of its staff. “In order to support our staff we aim to always lead by example and set best practice. When we start working on a new project we initially set a very clear return on investment and pilot the initial concept to prove it works. Following on from this we capture the lessons learned, reflect on them and harness ideas for improvement, then evaluate all training programmes to Kirkpatrick Level 3. Finally, we develop a clear communications plan articulating the benefits of the training before we release it. “Through this step by step procedure we are able to ensure that we provide the training that our staff need and that is up to date across the latest, most relevant industry thinking and regulations.” The College has over 17,000 members and fellows and employs over 150 staff. The London office is situated close to Holborn and Chancery Lane tube stations. Staff are also in serviced offices in Northern Ireland, Scotland and Wales. Louise outlines why the use of a central location supports the firm and enables it to extend its reach. “As a national organisation, with a central location in London we are able to extend our influence far and wide and support staff across the country. Staff have a central point of contact and always know where to find us.” In her concluding comments Louise outlines the organisation’s future plans to develop its service offering and provide an even greater range of vital services.
6 l CV HR & Training Awards 2016
“Currently we are working closely with the Institute of Leadership and Management to become an accredited centre, which will provide us with the opportunity to enhance our services and better support our staff. We are also now a Stonewall Champion and Disability Confident employer and we are excited to take advantage of the new services we will be able to offer through these accreditations.”
Contact Details Company: Royal College of Paediatrics and Child Health Name: Louise Frayne Email: email@example.com Web Address: www.rcpch.ac.uk Address: 5 – 11 Theobalds Road, London WC1X 8SH Telephone: 020 7092 6011
CV HR & Training Awards 2016 l 7
Most Instrumental Leadership Training Company 2016 & Executive Consultant of the Year - Florida
Contagious Companies, Inc. is a boutique training and consulting firm focused on the development of high performing leaders. We caught up with Founder and Certified Speaking Professional Monica Wofford to learn more about the firm and the services it provides. Contagious Companies provides a wide range of services including business coaching; organizational consulting; both online and in class training courseware; licensed and customized training; and emotional intelligence assessments. Founder Monica also provides keynotes in conferences focused on leadership. Whilst many coaches, consultants, and even training companies, provide a cookie cutter approach to a multitude of vastly different clients, Monica is eager to emphasise that Contagious Companies is committed to offering bespoke solutions tailored to meeting clients’ individual needs.
of our services, whilst at the same time ensuring that we retain the same high level of client service which has made our firm what it is today. We are keen to ensure that no client feels left behind or ignored during this process. With a current client list that spans from Microsoft and SeaWorld to Tanner Health, Estee Lauder, SESCO Lighting and even our local state wide pest control firm, their needs will continue to be our priority.”
“Here at Contagious Companies, we believe that because we exist because of our clients we owe it to them to customize our models to meet their needs. Once we help a client establish their goals and chief aim, we work tirelessly to ensure that is the outcome of our efforts and the partnership of working together to develop better leaders. “When consulting with an organization and their leadership team, as well as when coaching merely one leader, our overall goal is to meet them where they are and guide them to progress faster than they expected. Often this means we uncover their hidden emotional intelligence barriers, while simultaneously developing skills to accelerate progress. This process and the result of stronger leadership is accomplished through our propriety three phase process of Engage – Inform Transform™.” Moving forward the firm’s focus will be on growing organically so that the firm can continue to offer clients the very best services which meet their needs, as Monica concludes. “Looking ahead, our aspirations are to continue to grow in size of team and reach
Contact Details Company: Contagious Companies, Inc. Name: Monica Wofford, CSP (stands for Certified Speaking Professional) Email: Monica@ContagiousCompanies. com Web Address: www. ContagiousCompanies.com Address: PO BOX 683316, Orlando, FL 32868 Telephone: 1-866-382-0121 or outside of the US 407-739-1870
8 l CV HR & Training Awards 2016
Recognised Leader in Entertainment & Hospitality HR - Hong Kong
Galaxy Entertainment Group In recognition of Galaxy Entertainment Group (“GEG”)’s outstanding performance in human resources training and development, Corporate Vision Magazine has awarded GEG with two distinct awards, “Recognized Leader in Entertainment & Hospitality HR – Hong Kong” and “Award for Excellence in Entertainment HR - Hong Kong”. We profile the firm and explore the secrets behind this tremendous success. GEG is one of the world’s leading developer and operator of integrated entertainment and resort facilities. A member of the Hang Seng Index, GEG entered Macau’s entertainment and hospitality industry in 2004. Fulfilling its long-term commitment to assist Macau in becoming a highly sought after international tourism destination, GEG currently owns and operates Asia's most exciting and prestigious integrated leisure and entertainment resorts Galaxy Macau™ in Cotai, the new landmark destination Broadway Macau™, StarWorld Hotel and three City Club casinos. When Phases three and four of its Cotai landbank construction is complete, GEG’s footprint on Cotai will have doubled to more than 2 million square meters. As a patriotic Chinese-owned company, GEG considers Team Members as its most valuable assets and specially values talent development. With more than 20,000 Team Members, GEG views them as the very foundation of its achievements and believes Human Resources play an instrumental role in shaping and embedding the service culture. Therefore, GEG invests a lot of effort on nurturing and supporting Team Members, and provides diversified training to enhance Team Members’ personal development as well as to motivate them to deliver “Asian Heart” experiences to guests. Human Resources of GEG composes of centre of excellence - Talent Recruitment, Organization Development and Training, Employee Relations, Organization System and Effectiveness and Compensation & Benefits, as well as an hr partnering structure that offers support to Business Units and helps them create and deliver competitive employer value propositions for Team Members. The Organization Development and
Training initiatives engage and support the promotion and delivery of GEG’s mission, vision and core values. GEG Team Members receive full support in their development as this is a differentiating factor that attracts, retains and prepares Team Members for great personal and organizational success. In addition, Organization Development and Training collaborates with different Business Units in building and delivering a variety of initiatives and directions to optimize GEG’s investment and utilization of its human resources capital. With comprehensive and well-developed management and leadership development curriculum, GEG will continue to facilitate a strong leadership team, corporate culture, local talent pipeline and strengthened workforce mobility, and ensure GEG is connected with trends and innovations in human resources and training, which overall, will support GEG’s continued success and contribute to Macau’s longterm growth.
Contact Details Company: Galaxy Entertainment Group Address: 1606, Hutchison House, 10 Harcourt Road, Central, Hong Kong Phone: (852) 3150 1111 Fax: (852) 3150 1100 Website: www.galaxyentertainment.com/ en
CV HR & Training Awards 2016 l 9
Best Real Estate HR Manager - Hong Kong
Hang Lung Properties Limited, a leading real estate developer based in Hong Kong, boasting an extensive real estate portfolio in Hong Kong, as well as building, owning and managing world-class commercial complexes in key cities on the Mainland since the 1990s. We profile the firm and explore the secrets behind its success. Firmly rooted in Hong Kong, Hang Lung Properties has progressively branched out into the Mainland, winning international acclaims for its exceptional quality of architectural design, services and sustainable features. Adhering to the highest levels of corporate governance, the Company is justly regarded as one of the best run companies in Hong Kong, consistently achieving high and sustainable returns for its shareholders. Other than having world-class properties and property management services across mainland China and Hong Kong, Janet Poon, Head of Human Resources of Hang Lung Properties, stressed that the company will not succeed without their dedicated and professional staff. “We strongly emphasise the importance of talents. We care for our people, whom we consider to be our most precious asset.”
Mile” spirit.” Janet says. Each Hang Lung employee is a wholeperson supported by a range of programs, events and policies. “We provide suitable training and development programes to staff based on their own needs.” Janet also shared that the Group recently sent 40 staff to Tsinghua University to further advance their knowledge in the property market. Moreover, Hang Lung also organizes many staff activities such as bowling contests and photography class to let their staff have a better work-life balance after work. “It is our pleasure to receive the award. We feel very encouraged as this is recognition for our past effort. However, we will never stop here.” Janet stressed that the company will continue to engage and think for their staff, always putting people first.
“We are always willing to listen to our staff and treasure open communications with them. We arrange regular townhall meetings, breakfast meetings, Hang Lung Talks, etc., to let staff from different departments mingling together and sharing their opinions with the senior management directly. Moreover, performance appraisal held twice a year allows employees to express their needs in the workplace and their own career plan and development.” Being the key of business success, staff are highly valued and always being appreciated for all the good work they do. “We always values commitment and excellence across all levels of the organization and believe in recognition for a job well done. For instance, we have the Emerald Award to encourage and acknowledge top performance frontline employees who adhere to the “Go the Extra
Contact Details Company: Hang Lung Properties Limited Address: 28/F Standard Chartered Bank Building, 4 Des Voeux Road Central, Hong Kong Phone: (852) 2879 0111 Email: CorpComm@hanglung.com Website: www.hanglung.com
10 l CV HR & Training Awards 2016
Best Computer Training Company - North West England & IT Training Director of the Year - Greater Manchester
In2-Training has been supporting UK businesses in IT and Digital Marketing for over 25 years. The firm offer a unique combination of professional training and consultancy in critical skills for business. Neil W Mason told us more about how the firm assists its clients. As one of the UK’s leading IT training companies, In2-Training deliver high quality training in digital marketing, creative and business software to open up endless possibilities for their clients. The company believe that training should be fun and exciting, and they want their participants to feel relaxed and comfortable during any training sessions. As Neil notes, computer software and the internet are changing quickly, and a key part of In2-Training’s business is to stay on top of what is going on, and to anticipate what is coming next. “Our team of training professionals draws on their experience across the corporate, public and SME sectors to give our clients practical advice, real life solutions and straightforward guidance. Our philosophy is to provide any client with an exceptional customer experience and measurable results. Our overall aim is to make sure that every customer is treated as a valued client. We make sure that the advice, support and training we provide matches their objectives, which we achieve by getting them to speak with one of our experts, and carry out a pre-course assessment.
always make sure we contact the customer the very same day by telephone or email. One of our experts will ascertain their requirements and if necessary, they will visit the customer. Pre-course assessment forms are sent out to make sure that delegates attend the right level of course. At the end of every training session, delegates complete an evaluation form so that we can constantly monitor our trainer’s performance. After the training, we carry out a post-course appraisal to make sure that the customer is happy with the training. “Over the years, we have always been at the forefront of technology. A report has recently highlighted that industry has an 80% gap in digital skills, and that the sector is falling behind the rest of Europe. We have developed a unique “Internet Digital Strategy” course which teaches companies how to ensure they are not left behind.”
“We follow four simple steps in order to make sure that our training matches our client’s objectives: 1. Understanding the client, their business, and their goals. 2. Helping the client improve their computer skills and work more effectively. 3. Helping the client boost their online revenue by choosing the right digital marketing strategies. 4. Delivering focused training and support to get the client the results they want. “When we get a training enquiry, we
Contact Details Company: In2-Training Name: Neil W Mason Email: firstname.lastname@example.org Web Address: www.in2-training.com Address: Compstall Road, Stockport, SK6 4DB Tel: 0800 023 4407
CV HR & Training Awards 2016 l 11
Best Life Coaching Company & Most Influential Businesswoman in Life Coaching - England
I Love Inspiring I Love Inspiring is a professional life coaching practice specialising in personal coaching and self- development training. We invited Owner and Director Angela P Gordon to tell us more. I Love Inspiring provides a range of services, to support others by assisting and empowering them in creating a life they choose. All coaching programmes are bespoke and tailored to meet client’s specific such as goal setting, self-empowerment, confidence building, vision, core values, strategy, skillset, mind-set and energy. Angela talks us through her personal aims and how she aims to achieve these through her work. “Personally I am very passionate about being a life coach and personal development mentor, and my aim is to impact upon and inspire as many people as I can. Fundamentally we have a choice and that change need not be painful, it can be fun and very rewarding when we find the courage to step forward and take control of our lives. Personal development is key to growing as an individual and provides us with effective tools to build resilience, confidence and make wise empowering decisions for ourselves with confidence. “In order to achieve this and ensure every client receives the outcome they are looking for, when I first start working on a new project or training presentation, it is important to have good solid understanding of my clients’ needs and requirements both in terms of scope and objective. Initially I endeavour to ascertain as much information as possible and get a strong picture of my client’s objective outcome, as well as their expectations and a clear expression of what missing the mark would be. I approach each invitation to present objectively as no client request is the same and to ensure that I meet their ultimate outcome I ask powerful questions to gain clarity, so that I am able to reflect back with confidence that what is being designed meets their needs and requirements.” Looking ahead, Angela is focused on
continued development of both herself and her business, as she concludes. “My aspiration for the future is to build a first class company that is recognised for quality, effectiveness and results in individual personal empowerment and self-development. I will continue networking, connecting and sharing my story and journey by those mediums available, such as radio, TV, newspaper and magazine editorials, authoring a book and coaching and getting better and better at coaching every day in order to spread the word on my dedicated services and to ensure that I am always providing the very best coaching possible.”
Contact Details Company: I Love Inspiring Ltd Name: Angela P Gordon Email: email@example.com Web Address: www.iloveinspiring.com Telephone: 07771 826083
12 l CV HR & Training Awards 2016
Best Humanitarian Aid HR Director - Greater New York
David Epstein is Director of Domestic Human Resources for the US office of Doctors Without Borders, an international medical humanitarian organization. We invited him to tell us more about his role in this fascinating and vital organisation. David is Director of Domestic Human Resources for the US office of Doctors Without Borders/MSF-USA, an organization that operates in more than 70 countries. Prior to joining MSF-USA, David was Director of Human Resources at the New York Foundling Hospital Center for Pediatric, Medical and Rehabilitative Care, Inc. (Elizabeth Seton Pediatric Center) where he received the NYAHSA (now LeadingAge New York) Professional of the Year Award for his contributions to paediatric long-term care. David, who is also on the faculty of National Paralegal College, discusses his current role in Doctors Without Borders. “In my role as Director of Domestic Human Resources, I provide HR leadership and strategic HR council to the Management Team, for which I am a member. Strategic areas include recruitment and retention, HR legal and compliance, benefits and compensation, performance management, and training and development. My aim is to be able to help our employees succeed, and help with their career growth and development. I have worked hard to create tools to help them succeed such as coaching, training and on-line learning.” One of Doctors Without Borders’ key pillars in domestic HR is career growth and development, and, as David explains, a critical component of this is training, which is why the organisation is constantly innovating its training offering. “In order to continue to build upon our training offering and better support our staff, this year, we launched an e-learning platform, “MSF-Campus,” which enables staff to take courses
from a wide range of topics. We have a mobile, global workforce, so these courses may be accessed, anytime, anywhere from multiple devices. We are looking at expanding the medical course offerings as well for staff located globally. “Fundamentally, it is my belief that a training initiative needs proper planning, ensuring that the outcome meets the objectives. For me, this starts with a needs analysis to analyse the training gaps and needs of the organization. From this, a training plan can be developed which will meet the organization’s needs.” Ultimately, David is excited for the future and wants to build upon his current success in this vital role and provide further support for his organization. “Moving forward, I hope to continue to be an HR leader that helps my organization succeed, because this success helps our wonderful staff that fulfils our mission both in headquarters and in field missions.”
Contact Details Company: Doctors Without Borders/MSFUSA Name: David Epstein Email: firstname.lastname@example.org Web Address: www. doctorswithoutborders.org
CV HR & Training Awards 2016 l 13
Best Executive Business Training - Spain
Escuela De Mentoring is a Spanish mentoring school offering a wide range of solutions to clients to enhance their corporate persona. We invited Executive Director Maria Luisa de Miguel to tell us more. Escuela De Mentoring draws on over 14 years of industry excellence to offer the knowledge, experience and services that clients need to succeed. The Mentoring School has extensive experience in the field of mentoring: research and study, design and execution of programs, mentoring teams, research work, coordination of mentoring programs and the development of mentoring schools within organizations, ensuring that clients can rest assured that their needs will be met. In order to assess the clients’ needs the firm works hard to ensure that it fully understands them, communicating with clients from the very start to gain an insight into their work and what they want from the mentoring services they are purchasing. It is this supportive, collabertive approach which is crucial to the firm’s success, as Maria emphasises. “Here at Escuela De Mentoring we work with using own methodology that has been validated over the last eight years. What differentiates us is the integration of R + D + I in the mentoring services we provide. This is achieved through continuous research to improve knowledge about this practice, learning through experience in the development of mentoring programs, and innovation arising from the evaluation of programs. We also take feedback from the participants and our community mentoring network. “This community network mentoring is designed to provide a network of relationships between stakeholders that enhance the benefits and outcomes of mentoring, to generate a culture of mentoring in the organization and to promote change and learning within it.” In addition to mentoring, the Mentoring School provides a range of extra services including organizational and team coaching, leadership and team
management, organizational change management, talent development. As such the firm has gained a strong insight into the workings of its clients over the years, which, as Maria explains, has allowed the firm to expand its service offering and provide the solutions its users really need. “What we have been discovering over the years is that, through the implementation of mentoring programs in companies, we can also improve leadership, talent management, knowledge management, organizational learning etc, because the knowledge we have of the company and its people is very deep and that allows us to detect concrete needs and design other responses and interventions in other fields much more effective.” This knowledge also extends to the industry itself, and Maria has a strong knowledge of the corporate landscape which she is eager to share with us. “Personally, I believe that the great change that has been talked about for years, but has not really been address, is working with people, putting people at the center of organizations. Developing "intra-strategies" for employees to the same extent and level as strategies are developed for clients and markets. Conceiving the customer experience and improving service delivery from the employee experience. “In overcoming this challenge mentoring has much to contribute, because it is a methodology to work with people, build relationships and manage change.” Moving forward, the firm has a number of exciting plans as it seeks to grow and expand in order to support a wider range of clients with all their mentoring needs. “Expansion is our core focus looking
14 l CV HR & Training Awards 2016
to the future, and as such we plan to continue to grow our network of industry contacts, as well as expanding the school internationally and increasing the number of our publications related to mentoring, leadership and talent development. To achieve these ambitious aims we will continue to research and work with rigor, nurturing different scientific disciplines to improve our methodology, as well as collaborating with other professionals to expand our already sizable mentoring network.”
Contact Details Company: Escuela De Mentoring Name: Maria Luisa de Miguel, Directora Ejecutiva Email: email@example.com Web Address: www.escueladementoring. com Address: Plaza Pedro Menéndez, nº 3, 3º B. 33401-AVILES (Asturias) Telephone: 34 985 56 87 31
CV HR & Training Awards 2016 l 15
Best Bespoke Training & Development Company & Diversity Training Specialist of the Year - South England
Just Resources Ltd are a London based training and development firm offering a wide range of solutions. We profile the firm and explore the range of services it offers. Drawing on its excessive industry knowledge and strategic client partnerships, Just Resources International now brings together a core team of individuals who are committed to the provision of training and development services, that skill and equip people to maximise their potential and be cross culturally competent for the 21st Century. The firm are supported by an international team of Associates and Consultants that work in each of its core areas. These are equality and diversity; career transition and resettlement; bespoke training and development; and ILM courses. Just Resources provide ILM business enterprise and entrepreneurship courses, as well as e personal mentoring advice to help shape and guide the process of starting a new business. This begins with an objective assessment of commercial viability. These course are particularly vital as new businesses often fail due to incomplete or unreal preparation before launch. Time and money are frequently misdirected as a detailed calculation of commercial demand has not been undertaken. The creation of a concept, its marketing, planning and execution are all elements covered. Within the equality and diversity space the firm has built up a strong expertise. Just Resources wholeheartedly believe that an organisation will flourish when all members appreciate their differences, not ignore or suppressed them, valuing
each otherâ€™s talents and strengths. By proactively managing their diverse workforce and focussing on the needs of an increasing diverse and changing customer base, the business aims of an organisation will be achieved in a more effective and efficient way. Just Resources International play a pivotal role in this process â€“ training and coaching agents of change, drawing on the latest academic insight and methodologies to construct programmes that are practical, involving and productive. Importantly, the firm also use coaching skills to imprint learning bringing about long-term behavioural change. Ultimately, Just Resources believe that they can become a catalyst for change amongst different nations, races, cultures and religions. The firm want to help people discover that for themselves; that they have a unique contribution to make without impeding the development of others or remaining in the devastation of the past. This vision will remain the firmâ€™s ongoing focus as it seeks to build upon its current success.
Contact Details Company: Just Resources Ltd Address: Barnabus House, 1a Drayton Bridge Road, London W7 1ET, UK Phone: +44 (0)20 8567-4040 Fax: +44 (0)20 8567-4041 Email: firstname.lastname@example.org Website: www.justresources.com
16 l CV HR & Training Awards 2016
e-Learning Solutions Provider of the Year 2016 - UK
Virtual College is the UKs leading full service online training partner, offering a third generation learning management system, an extensive online off-the-shelf course library and bespoke elearning development. We invited Peter Hilliard from the firm to tell us more. For the last twenty years Virtual College has been at the forefront of developing collaborative, customer focused e-learning, supplying over 5000 organisations across the UK, from the NHS to local sandwich shops. Ensuring clients receive the solutions they need is the firm’s top priority, as Peter explains.
and innovation, means we never stop trying to exceed expectations of customers and learners alike.”
“Here at Virtual College, our number one aim is to make sure we help our customers make a real, measurable difference to their organisations performance. We work very hard to make sure that we deliver learning and development services that will make a real difference to our customer’s organisations.
“Moving forward, we are aiming to achieve the target of 20 million learners accessing training via our Learning Management System, Enable, by 2020. We have a three major strategic themes to help us achieve this. We want to promote lifelong learning by offering a free ‘personal learning vault’, expand our effective overseas network through strategic partnerships and become the UK’s number one online provider in our chosen vocational areas.”
“Every member of our team delivers this by living our five company values – customer focus, collaboration, innovation, integrity and passion. These encourage us to really understand our customers and their business with the aim of forming mutually beneficial partnerships.”
In his concluding comments Peter outlines the exciting plans his firm has to grow and expand in order to build upon its current success.
Throughout the elearning market, whether an organisation is looking to deploy a Learning Management System (LMS), roll out off the shelf training or develop a completely bespoke training solution, understanding their goals and challenges are key. As such communication and dedication to excellence are vital, and Peter believes that the key to achieving these is having a strong team of dedicated staff.
“At the heart of our success is our people; their combination of collaborative account and project management, passionate customer service and our key values of integrity
Company: Virtual College Name: Peter Hilliard Email: email@example.com Web Address: www.virtual-college.co.uk Telephone: 01943 60 976
CV HR & Training Awards 2016 l 17
Executive Coach of the Year 2016 - London
Adina Tarry Adina Tarry is an Accredited Coach, Business Psychologist and Organisational Development Consultant, with an extensive delivery portfolio in Coaching, Psychometric Assessments, Talent and Change Management, as well as Strategic HR. We invited her to tell us more about her work and how she aims to change the lives and businesses of her clients. Adina Tarry is an independent consultant, working with individuals and teams to support them to achieve both personal wellness and a high business performance. Adina, who draws on many years of experience to deliver her services, talks us through how she provides the very highest quality service to her clients at all times. “My role is wide reaching, and involves coaching, mentoring, training, businesses psychology, management and leadership development, and HR and business strategy consulting services. My over 25 years’ experience in business delivery and consulting, enable me to establish trust and credibility and use different aspects of my expertise, tailoring my solutions to meet the individual needs of my clients. I have expertise in L&D and I appreciate the strategic challenges that today’s business world is facing. As such I enjoy delivering a portfolio of services that fits perfectly with the wide agenda of the HR function and the needs of people in business. “As a polymath I have the appetite and ability, to integrate strategy and blue sky thinking with operational precision. I enjoy “dreaming” the possible, then making it “come to life”. and I look for working partnerships with those who also envision a better future for their business, to define it and then implement that vision, together. “Overall I believe that specialisation defines our times, but my offering is different and broader. Some decision makers choose to remain risk averse and stick to a safe narrow requirement brief, others appreciate my offering of multiple sets of skills, as a complementary and relatively rare
package of value add. My integrated proposition offers those who work with me, more than they require; additional areas of expertise, merged in the one person; a polymath instead of a specialist.” Within the consultancy market as a whole, the financial crisis has caused significant structural changes in the market: consulting services moved in house, small and medium companies taken over by global providers, commoditised services and plummeting prices, procurement and assessment centres taking over the acquisitions of services, all to save costs. Adina outlines her views on this development and how she has adapted her business to work around it. “Many question the impact of cost cutting, on the quality of consultancy services, as they have become today, but as yet, I have seen no significant corrective reaction. In the meantime, instead of participating in assessment centres, beauty parades and chemistry meeting - which aim for a different type of supplier - I focus on fewer but more meaningful conversations, to define needs and solutions and find compatibilities. Instead of a “gig” – in the new “gig economy” – I pursue a personal and authentic dialogue, as a stronger foundation for a real and hopefully lasting business partnership. “Fundamentally, it is hard to foresee the future at a time when technology and populism push the boundaries of the known into an uncharted new order. The future remains unknown, but what we definitely know is that the uncertainty and shifting patterns of our time are stressing organisations and
18 l CV HR & Training Awards 2016
individuals alike. This situation will not change in the short term. Instead, our reality may get more complicate and unpredictable. What organisations, decision makers and the HR function need to acknowledge is that this is the very time when business leaders particularly, need support, more than ever, because leaders weakened by uncertainty cannot instil confidence and a sense of direction in their staff.” Ultimately, Adina is keen to leave behind a legacy and share her vast wealth of knowledge and experience with others.
“Having accumulated so much life and work experience I am now keen to pass this on to others and help them develop into strong consultants who will carry on my work. Therefore, I embrace opportunities for knowledge exchange, such as publishing, public speaking, pro bono work, and lecturing, in order to share my knowledge. “In the last five years I have worked with younger generations and new business settings - creating an inter-generational collaboration, complementary and unbeatable in the possibilities it
CV HR & Training Awards 2016 l 19
opens. Beyond the rhetoric that may set generations apart, there is an exceptional advantage that comes from combining wisdom and experience with innovation and technology, that waits to be tapped, and this will be my focus moving forward.”
Contact Details Name: Adina Tarry Email: firstname.lastname@example.org Web Address: www.adinatarry.com Telephone: 00-44-7814 434258
Best Assisted Living HR Executive - Minnesota
Amplifon Amplifon are the global leader in hearing solutions and services for retail expertise, customization and consumer care. We profile the firm and examine how it has come to achieve its market leading status.
Since inception in 1950. Amplifon has been offering bespoke solutions designed around the health and lifestyle of each individual client. As part of the Amplifon experience clients benefit from exclusive services including free hearing checks with the ability to walk away with a pair of hearing aids on a no obligation free trial. The firm welcome all customers to take the opportunity to try its hearing aids out in the comfort of their own home and when they are out and about doing the things they enjoy, so that they can see how hearing aids can improve their quality of life first hand. Almost 12,000 professionals every day in a network of 3,700 points of sale, 3,600 service centres and 1,750 affiliates, give back the joy of hearing, feeling and living to thousands of people across the world.
Being the one and only global company in the industry focused purely on hearing care services, Amplifon are able to bring seven decades of experience to every single consultation. This involves striving to give its customers a premium experience by equipping its workforce with the necessary time, the best and exclusive tools, the latest technology and the finest training from the moment they join. Ultimately, Amplifon offers a global firm offering quality solutions and dedicated staff which ensures that its solutions meet the needs of its clients, which is crucial when operating in such a vital industry.
Contact Details Company: Amplifon Website: www.amplifon.com/web/uk
20 l CV HR & Training Awards 2016
Best PR Agency HR Leader - South England
PHA Media PHA Media is a multi-award winning public relations company based in Soho, London, providing the full range of integrated PR and digital services. We profile the firm and explore how it has come to achieve this phenomenal success. Founded in 2005, PHA Media are experts in running campaigns for brands, businesses and individuals with creative strategies and tangible results. As a leading PR company the firm are able to support clients with whatever they need. Whether clients are a company seeking a competitive edge, a brand aiming to engage more consumers or a public figure with a reputation to enhance and protect, PHA Media’s strategic communications agency will find the right solution to meet their individual needs. An accredited member of the PRCA, the professional body that represents UK PR consultancies, the firm’s journalism roots provide the best contacts book in the PR industry, meaning it deals with the most influential editors and producers every day and offer our clients top-level access. In addition, the firm’s London based PR team can focus on particular services, or provide a fully integrated campaign across all media channels, online and offline. All activities are monitored against stringent KPIs so the return on the clients’ investment is always clear, ensuring complete transparency and client support. On top of its insight and contacts, PHA Media brings total passion and commitment to all of its work. This involves spending time with clients, learning about the client’s business and make sure staff are prepared to represent them in the best possible way to the media. For the HR industry the firm offers a wide range of services, including public relations support, marketing, media representation and crisis management. The firm also offers a
large, dedicated digital operation that can design websites, create digital strategy across all platforms, protect the clients’ reputation and reach out to a whole new audience. As a company PHA Media specialises in online reputation management, keeping unbalanced, unfair attacks on clients or their businesses out of the media or managing a media crisis, be it in the UK or worldwide. PHA Media’s clients come from the world of corporate finance, business, consumer, politics, fashion, law, entertainment, charity and sport, be they international corporations to start-ups. Most of all the firm’s clients inspire PHA Media to go further, while it nurtures, protects and grows their businesses and personal reputations. Ultimately this is the firm’s focus, and moving forward it will remain dedicated to ensuring that clients receive the PR solutions they need to remain at the forefront of their industry.
Contact Details Company: PHA Media Address: 117 Wardour Street, Hammer House, London, W1F 0UN Phone: 0207 0251 350 Email: email@example.com Website: pha-media.com
CV HR & Training Awards 2016 l 21
Best Environmentally-Conscious Engineering Consultancy - Saudi Arabia
Archen Engineering Consultant & Project Management is a full service provider for engineering and security projects. We invited Antoine Hanna, Head of Operations, to talk us through how the firm has come to achieve its current success through its dedication to excellence. Founded in 1989, Archen is a full service provider for Engineering and Project Management Services for the construction industry. Since inception the firm have developed an extensive, loyal client base and a portfolio that includes the most impressive, noteworthy engineering in the gulf region. This was achieved by combining innovation and creativity with successful project delivery services for any type of project, from large scale government mixed technology security projects to luxurious hotels and private residences. The firm’s design and engineering services span the whole life cycle of a project, including architectural concept and design; schematics; detailed designs; structural, mechanical and electrical engineering; plumbing and HVAC; interior design, fit outs; and IT architecture, design and systems. With a vast portfolio of completed projects across the commercial, residential, industrial and public sector markets, Archen has the experience and knowledge to offer clients the services they require. It is this dedication to quality which is central to the firm’s approach, and this was achieved through a focus on providing staff with the tools to support clients throughout the process, as Antoine explains. “Here at Archen we aim at building firm and solid relationship among all staff and employees of the company, based on mutual respect, and under internal clear and transparent regulations so that we have been taking advantage of this relationship to develop the individual staff technically and administratively.
Experiences are exchanged horizontally among peers and colleagues and vertically among superiors and subordinates, under direct supervision of specialized departments, yet imparting the required training (domestically and abroad) on the already available expertise in order to acquire a professional team by all accounts. “As a central part of this approach Archen has given priority to the assessment of the individual and general performance on regular basis, based on sophisticated scientific standards, which take into account the internal and external factors impacting the success of the overall performance and clients’ satisfaction. The continuous assessment (quantitative, qualitative, 360° evaluations, performance ratings etc) is the basic fuel for the discovery of HR development needs and the way to bridge them by direct training through development programs, such as participation in scientific and administrative courses, seminars, and lectures, or indirectly through daily contacts and exchange of experiences with the company’s experts and specialists, in a family atmosphere. “It is recognized that accumulation of experiences, along with the use thereof in the right place, leads to realization of desired and targeted result. Therefore, we have been able to build a special task force that has been enjoying the satisfaction of our clients, through professionalism and transparent dealing in the course of providing high quality consultation and advisory services. Accordingly, this cosy atmosphere leads to clarity of vision and thoughtful staff development, which will reflect positively on the productivity and quality.”
22 l CV HR & Training Awards 2016
Ultimately, it is the firm’s focus on valuing client relations and stability which has assured the lasting success of both Archen and its clients, and as such the firm will continue to build upon this success moving forward by continuing to adhere to this strategy, as Antoine concludes. “A decade ago, some people thought that the use of machine will lead to the phasing out of the labour force, but the reality proved that the need tended towards relying on expertise in the management of machinery. Thus, we expect training in the future to become the first need of all companies and therefore, in the future we may witness the establishment of separate training sections under each department, regardless of whether its scope of work is administrative or technical. “As such our Receipt of 2016 Resources and Training Award is a great responsibility and weight on
our shoulders, and what was a dream few years ago, has become a reality today. Our goal from now onwards is to maintain what we have achieved. In the Development and Operation Dept., we are considering establishment of Archen Institute of Science and Administration, so that we can share with the students our scientific and practical expertise. Registration in the Institute will be available to whoever completed his secondary education, in the hope to award today's students prosperous future, as homelands are built by the forearms of their youth.”
Contact Details Company: Archen Engineering Consultants and Project Management Name: Antoine Hanna, MBA Web Address: www.archen.com Address: Riyadh, Kingdom of Saudi Arabia Telephone: +966-11-200 250 5
CV HR & Training Awards 2016 l 23
Best for Leadership Development Coaching - South East England
Catherine Gorham Catherine Gorham is an experienced coach and consultant in leadership and organisational development with a proven track record of impacting on organisational effectiveness. We invited her to tell us more about her innovative approach and how she supports businesses and individuals to achieve the success they want. Drawing on her previous experience in leadership development and organisational change as an internal coach and consultant, including at the Cabinet Office and within the NHS, Catherine Gorham now runs a well established independent consultancy, delivering a portfolio of services across a range of sectors. “As an experienced executive coach, I offer a safe, non-judgemental and creative space for individuals to learn more about themselves and how they can be at their best as leaders. My intention is always to invite clients to bring their whole selves – including the parts they don’t understand or appreciate - by working at the edges of conscious awareness and exploring what lies beyond, they discover new choices in their personal leadership approach and identify actions to achieve a sustainable change. “I also offer support to senior teams who may, for example, be more effective by learning to have difficult conversations safely with a deeper level of listening, honesty, challenge and mutual support; the rest of the organisation can benefit from consistency and authenticity in their leadership. “My passion for the outdoors has led me to integrate this into my coaching practice, where appropriate, with accelerated results. One client of mine poetically described his experience of being coaching on the beach as “utilising in unison the natural contours of the outside to stimulate the inner contours of the mind.” Even when working remotely via phone/ Skype, I often apply some of the same techniques to unstick deep-rooted
thinking patterns. Ultimately, what sets Catherine apart is her specialism in outdoor coaching; she is eager to emphasise its powerful impact: “This is more than just going for a walk, although that can be really valuable too: using the natural environment as a resource is at the cutting edge of coaching practice. I have developed specialist expertise for working in this way which requires much greater containment of an otherwise potentially unboundaried space. The combined effect of the outdoors (e.g. a London park), connection with nature and physical movement can enable an internal openness for individuals to explore new perspectives on old, unhelpful habits – whether that be responses under stress, a personal leadership style or deep rooted limiting beliefs. I have been privileged to witness incredible flashes of insight and a shift in behaviour from just one outdoor session. Another huge benefit of outdoor coaching is that individuals find their unique way of drawing on the natural resources around them so they can continue their learning beyond the sessions. It also complements the general move towards 'green prescribing', recently recognised by the King's Fund as having positive wellbeing outcomes. “As a qualified coaching supervisor, I help coaches to explore their own practice and the patterns they inadvertently bring into their client relationships; for internal coaching networks, this may include overcoming the potential blind spot caused by being
24 l CV HR & Training Awards 2016
immersed in their clients' organisational culture. I take every opportunity to share with other coaches my expertise, passion and respect for our beautiful planet.
Contact Details Name: Catherine Gorham Email: firstname.lastname@example.org Phone: (+44) 07913 881108 Website: www.catherinegorham.co.uk
CV HR & Training Awards 2016 l 25
Best for Executive Coaching - South East England
Jane Adshead-Grant is an experienced Executive Coach supporting a range of clients to achieve the personal and professional development they need. We invited to Jane to tell us more about her work and how she has come to achieve the success she enjoys today. Jane Adshead-Grant is a professional certified coach with the International Coach Federation and accredited Time to ThinkTM coach, facilitator and teacher. In her opening comments she discusses her work and how, with her help, clients are able to transform their lives and achieve their ambitions. “Through my work as a coach I help individuals and groups to become more effective in who they are and what they do. I provide the time, space and listening for them to think, which they often do not have in their busy corporate lives. Drawing on my expertise and knowledge I help them get clarity, confidence and courage so that they achieve what they want for themselves and their business.
Pioneered by Nancy Kline, bestselling author and exceptional teacher, the Thinking Environment accreditation is only a small part of Jane’s expertise, which also includes being a professional certified coach with the International Coach Federation. In addition, her work is underpinned by a post graduate diploma in psychological coaching and NLP coaching certificate which enables Jane to bring a blended approach to her coaching practice. She outlines the latest trends she is noticing through her work and how her approach helps her to support clients in adapting to the stresses and strains of modern corporate life.
“As a result of our working together my clients have, for example, achieved the promotion they had wanted, won an award for their leadership and contribution in their organisation, secured a 6-figure salaried new job, won a 2-year contract worth over a £1 million, landed their dream role and achieved a more fulfilling role at work and enjoyed deeper relationships with those they love. These results were achieved by my clients because through our work together I challenge and support them to think independently and courageously. I encourage them through experimentation to develop new impactful habits for sustainable results so that they develop deeper selfawareness of who they are, what they want and how they can achieve that.”
“Increasingly, I am experiencing individuals who are challenged by lack of time and space they have to think well for themselves. Individuals who assume that quick fire conversations, interrupting others to get their voice heard and making immediate judgements are the best way to increase performance. Coupled with the challenges of increasingly complex technology, I experience individuals who feel isolated and no longer feel they belong. It is for these reasons, I believe that creating an environment for others to experience the very opposite of these, is essential. I am convinced that my work assists in developing leaders who grow other leaders. Leaders who create an opportunity for others to lead and succeed so that everyone feels they matter and can perform at their best. After all, this is what both individuals and organisations desire.”
As one of only eight individuals in the South East England who are accredited to coach, facilitate and train others in creating a Thinking Environment®, Jane has the expertise and skills to support clients and guide them to success.
This supportive listening process begins from the very start of the process, and as such when she first starts working with a new client or group, Jane always aims to connect with them to establish what they want to achieve and why. Together
26 l CV HR & Training Awards 2016
they then work on what successful outcomes would look and feel like. Fundamentally, whilst the market is increasingly competitive, Jane believes that this is justified by the growing demand to be more effective in the workplace and the need for more accredited coaches increases. As such, moving forward she will be supporting a wider range of clients through her online portal, ensuring that she is able to offer her services to a wider array of clients. â€œOverall my aspiration is to impact many more people so that others can benefit in achieving higher performance for themselves and their teams. To do this, I have created an online platform www.janeadsheadgrant.com and have developed an online version of my coaching programme for others to have access to anytime, anywhere. I look forward to popularising this innovative platform and taking advantage of the opportunities this creates for my clients in the future.â€?
Contact Details Name: Jane Adshead-Grant Email: email@example.com Web Address: www.janeadsheadgrant. com Telephone: +44 7813 167252
CV HR & Training Awards 2016 l 27
Best Personal & Professional Coaching Company - South England & Disability & Inclusion Consultant of the Year - Greater London
Luminate provides a training, coaching and consultancy service to people with disabilities and organisations that employ them or work with them. We invited Founder Roland Chesters to tell us more. Luminate is dedicated to helping individuals achieve success and overcome the challenges they face and support organisations to create a more productive workforce, by developing happy and fulfilled employees. Roland talks us through his passion for supporting the differently able and how he works to ensure that both they and their employers receive the support and advice they need. “To me, there is no greater reward than enabling a person who has felt constricted by their disability to find their voice and achieve their true potential. The impact of lighting a flame of passion, however flickering it may be, in someone’s heart can never be undervalued. My overall aim is to raise awareness and contribute in making a positive change in individuals, in organisations and in society to enable and empower disabled people to have the same choices and quality of life as every other person. I am passionate about delivering inclusion and equality for people. As a relatively new organisation the steps might still be small, but the vision is great.” What sets Luminate apart from others in the industry is Roland’s own lived experience of being diagnosed with a life-threatening disability ten years ago that completely changed the direction of his life. During this experience Roland has encountered bias and prejudice which have turned him into a strong and fervent advocate of seeing an ability in everybody, no matter what kind of disability they may have. He outlines the process he goes through when he starts work on a new project, as getting it right from the very beginning is crucial. “When starting work with a new client, it is very important to begin by
establishing what the objectives of the project or training programme are. Without those clearly identified aims it is impossible to construct and deliver a learning intervention that will meet the needs of the participant(s). Close and continuous collaboration with the commissioners of the piece of work is essential, as is seeking feedback (formal and informal) for those on the receiving end of the learning. Part of the joy for me in working with people with disabilities is that many of us are not backwards in giving forthright, honest and constructive criticism.” Within the wider market, there are many recent developments in training which affect disabled workers. Different disabilities mean that learning has to be delivered in different ways to ensure that it is fully inclusive and accessible. The growth of online learning platforms for example means that a sizeable proportion of the disabled population is potentially excluded from that kind of learning. Roland believes that key to working around issues such as this is for employers and training providers to look beyond the supposed limitations of disabilities and instead build upon the skills these staff have. “Fundamentally, we live in a society where disability will become increasingly prevalent. Many of us will have a disability in our lifetime, whether temporary or longer term. Despite the notion that disability is limiting, actually disabled people have positive attributes that can be developed. Often these may not be understood or appreciated – even by the person themselves. Recruitment, retention and development of employees with a disability need to be an essential part of HR work.” Recently, government measures have
28 l CV HR & Training Awards 2016
meant that more and more people who had not been able to work due to a disability, some for a considerable period of time, are now having to seek employment. For many, the enforced period of unemployment has resulted in a loss of confidence, in ‘frozen’ skills and in a perception that they may be of little value to society. As such, now, more than ever before, there is a need to reverse that psychology and assist the individual and the employer to recognise that disabled people have unique and special skills and bring with them a wealth of talent, resilience and flexibility that nondisabled people may not always have. Roland concludes by discussing how he intends to leave his mark on this vital and ever evolving market, and most importantly, make an impact on the lives of people living with disabilities. “Currently Surrey, where Luminate is based, has approximately 55,00 people of working age who have a moderate physical disability, 28,000 who have a moderate or severe hearing impairment and over 3000 who have a borderline personality disorder. The size and diversity of the population in London and the business in which they work mean that the need for the kind of service I deliver is ever growing, offering exciting new opportunities for me to continue to have a constructive bearing on people’s lives. “Ultimately, I want to be able to leave some kind of life affirming influence on individual existences. Having been told 10 years ago that I had two weeks to live makes you re-evaluate your priorities. I want to know that I will leave behind a positive legacy, and this will be my ongoing focus moving forward.”
Contact Details Company: Luminate Name: Roland Chesters Email: firstname.lastname@example.org Web Address: www.luminate.uk.com Telephone: 077525 18925
CV HR & Training Awards 2016 l 29
Best Occupational Psychology Company - South England
Oxford Psychometrics is a team of business psychologists that specialise in talent development in the workplace. We spoke to Dr. Chintha Dissanayake to find out more about the company and the range of services it provides. In today’s economic climate, people are routinely expected to deal with intense pressures that drive them to deliver a great deal, with fewer resources, at a greater pace. Add to this the blurring of boundaries between work and homelife, the strain on individuals and teams to perform has never been greater. Oxford Psychometrics utilises the latest developments in the field of Occupational Psychology to develop solutions for individuals and organisations, to bring out their best. By working in close partnership with the client, they find ways that best optimise talent and performance, and provide a bespoke service tailored to their unique needs, as Chintha outlines. “Here at Oxford Psychometrics our overall aim has always been to deliver a very personalised service. We go to great lengths to get to know our clients well before engaging in any work with them, as we believe that building trust is a two-way process. We build upon that relationship to ensure that each client receives 100% of our attention and expertise in order to help them develop the best solution for their individual needs. “Fundamentally we believe that it is only by getting to know our clients well that we can provide the best service for them. The mutual relational confidence that is built enables us to probe deeper to find resolutions that might otherwise be missed. Furthermore, as a totally independent team of Chartered Occupational Psychologists, we are not tied to any test publisher or product. This freedom to choose the best tools to help our client sets us apart from others, as it offers true flexibility to serve our customers with the best of what is available.”
As Chartered Occupational Psychologists, everyone at Oxford Psychometrics has undergone intensive supervised training, often lasting over 8-10 years with ongoing professional development to update of their expertise, ensures that solutions they offer are current and highly focused. An important part of this is in being able to diagnose the underlying problems and offering appropriate actions and solutions to target those problems. Good communication and relations with the client is vital in this diagnostic phase, as without it, accurate analysis is difficult, if not impossible. The team at Oxford Psychometrics are able to ensure successful outcomes each time, by working with the client rather than on them, which can at times be a challenge, as Chintha discusses. “Conflict in the workplace is a major problem in the workplace, and each year costs billions to the economy, in lost workdays due to stress and illness, and loss of productivity. Oxford Psychometrics has developed services that help organisations develop Conflict Confidence in individuals and teams, as well as workplace mediation. We believe that this provides a more holistic approach for our clients by building their talent pool in a supportive way, rather than allowing it to flow down a negative path. “As Business Psychologists, we are often called upon when things have already become unmanageable. However, we are now noticing that savvier businesses are engaging chartered occupational psychologists at earlier stages in their change management process, and discovering that a smoother transition can actually be achieved with a much better impact on their bottom line.” Ultimately in times of significant change,
30 l CV HR & Training Awards 2016
the greatest skill an organisation can develop is adaptability. There is growing evidence that teams that adapt best are also resilient. Team resilience, however goes well beyond individual resilience, and requires top down commitment to build and maintain. Occupational psychology is playing a key role in helping shape organisations, small and large, to build their capacity to adapt to the uncertainties that the future holds. As such Chintha concludes by outlining how Oxford Psychometrics intends to continue to develop and support clients as it looks to the future. â€œMoving forward, we hope to continue serving all our clients by providing them with a highly personalised service that is built on mutual trust and respect. In 2017, we are looking forward to supporting them on their journey to success, as they balance the challenges and opportunities faced.
Contact Details Company: Oxford Psychometrics Name: Dr. Chintha Dissanayake Email: Chintha@oxford-psychometrics. com Web Address: www.oxford-psychometrics. com Address: Prama House, 267 Summertown, Oxford OX2 7HT Telephone: +44 1865 58 20 08
CV HR & Training Awards 2016 l 31
Best Business Training Consultancy & Excellence Award for Coach Skills Training - Scotland
Rathmhor specialises in management development, coaching for individuals and teams, and training consultancy. We caught up with Principal Consultant Campbell Ford to find out more. Rathmhor is a small professional development consultancy offering bespoke training to a wide range of clients which cover a wide spectrum of businesses and public sector organisations, including specialist leadership development consultancies, SMEs, large scale training and development providers, European financial services companies, and most recently, a global IT services group. Campbell talks us through his role and how he aims to offer the very highest standard of service to his clients. “As the Principal Consultant at Rathmhor, I design, manage and deliver workshops and development programmes for a range of levels of management. I am a qualified and experienced coach, working with people from varied backgrounds on anything from one-off coaching sessions through to planned coaching engagements spanning several months. I also conduct organisational development reviews, on behalf of an established management consultancy, helping SME businesses to tackle the growing pains and unforeseen challenges of expanding or reinventing their operations in what remains a really challenging economic environment. “Personally, in order to offer a truly bespoke service tailored to meet the needs of our clients I try to make everything as individual as possible, whilst retaining the core messages of best practice, proven models and great real-world examples. I want the people we work with to go away from a coaching session or workshop or programme with more enthusiasm than they arrived, with some clear steps they will take to tackle that big challenge. They should go forward with a belief in all the hard work, research, writing and trialling which people like Sir John Whitmore, Dan Goleman, Stephen Covey and so many others have undertaken over the years. I want them to celebrate
their own hard work and to be inspired to take on challenging or even courageous goals, and put their learning into practice.” Central to the firm’s approach, as Campbell explains, is its focus on communicating with and listening to the client. “When we work with our clients we always aim to listen to them in order to fully understand their needs right from the very beginning. We then align the material or event or conversation to what we hear and hold them accountable for making their own changes for the better. Central to our success is the fact that we set clear yet courageous goals, and cultivate a network of colleagues, partners and clients who will testify to the quality of what we do, time after time.” Looking ahead, both Rathmhor and Campbell have a number of exciting projects on the horizon, as he concludes. “From the company’s perspective, Rathmhor aspires to continue partnering with other great professional development consultancies and to deliver high quality, memorable work for our clients as we look to the future. Partnering with larger organisations has been an important part of Rathmhor’s development and I firmly believe it will continue to be. By remaining relatively small and nimble, we can react and support the buyers and the recipients of training, coaching or consultancy in a personal and flexible way. Personally, I am invigorated by my latest project, managing a team of facilitators and coaches who are delivering training support for the forthcoming Scottish local government elections in May 2017, Rathmhor’s biggest undertaking to date. I am looking forward to the opportunities this brings and am thoroughly enjoying my leadership role in the project.”
32 l CV HR & Training Awards 2016
Contact Details Company: Rathmhor Ltd Name: Campbell Ford Email: email@example.com Web Address: www.rathmhor.com
CV HR & Training Awards 2016 l 33
Best Corporate Training Program: Best Personality Styles Training Program in the United States
Take Flight Learning is the leading provider of personality style and team building training programs and products. We explore the firm’s rich history and how it draws on over 20 years of experience to provide exemplary corporate training programmes based on innovative thinking and creative ideas.
Based on more than two decades of experience with personality styles, Take Flight Learning is the leading personality styles training company in the United States. After training tens of thousands of people in the DISC styles, CEO Merrick Rosenberg breathed new life into this age-old model with his books, Taking Flight! and The Chameleon. Take Flight Learning was originally founded in 2012 as a spinoff of Team Builders Plus with a focus of selling DISC training products and services. Merrick Rosenberg and Jeffrey Backal founded Team Builders Plus in 1991. As one of the first team building companies in the United States, their goal was to help companies build collaboration and create a cohesive culture. Over the years, they developed a series of engaging and action-oriented team building programs that range from fun team retreats to intensive team interventions, and everything in between. Team Builders Plus led the way in evolving team building from basic outdoor exercises to a wide array of activities including building bikes for at-risk children, leading interactive scavenger hunts, creating and facilitating web-based team surveys and delivering team development sessions for senior teams. Shortly after starting the company, they began leading DISC personality
styles training programs. President Jeffrey Backal explained, “After Merrick Rosenberg released Taking Flight! in 2012, the entire trajectory of our company changed. By linking the four DISC styles to four birds, we found that people began integrating the personality styles into everything they did. Organizations were changing because of how we reinvented the DISC styles.” Simply put, Take Flight Learning reimagined the age-old DISC model. By linking the styles to birds and providing a more brain-friendly and engaging training program, Take Flight Learning developed the foundation to dominate the DISC market. As a result of the rapid success of their new company, Team Builders Plus was rebranded as the team building division of Take Flight Learning in 2016. Until the release of Taking Flight!, the four styles had been represented by the letters D, I, S and C. By representing the styles with visually appealing eagles, parrots, doves, and owls, not only do the styles come to life, but people can more easily identify with the characteristics typically associated with the birds. The birds imprint upon the mind and users retain style insights more effectively with the birds than with the letters D-I-S-C. As Merrick comments, “Once we introduce the four styles into an organization, they go viral. Throughout the companies we train, people are constantly asking each other, ‘Which
34 l CV HR & Training Awards 2016
bird are you?’ Reimaging DISC has helped to define the Taking Flight brand as memorable, engaging, and transformative.” Throughout the U.S., Take Flight Learning is unifying the fragmented DISC styles market by building a recognizable brand. Approximately half of all DISC training programs are currently conducted internally within organizations. The other half are led by consultants, primarily from one to two person firms. Take Flight Learning not only provides training programs based on the four styles, but also offers certifications and training materials for companies and consultants to lead the training themselves. In 2016, the DISC universe exploded with Merrick’s second book, The Chameleon: Life-Changing Wisdom for Anyone who has a Personality or Knows Someone Who Does. The book was built upon the foundation provided in Taking Flight!. As Merrick stated, “Rather than a dry, clinical analysis of personality, I wanted to bring the DISC styles to life in a fun and accessible way.”
phase of prospecting and qualifying leads to maintaining the relationship and creating post- sales opportunities. Understanding the styles enables the sales person to adapt their approach based on who they are selling to, resulting in more closed sales. Through the insights contained in Taking Flight!, The Chameleon, the Taking Flight with DISC program and Chameleon Selling program, people are embracing the four birds not just within the workplace, but also in their personal relationships. Ultimately, Executive teams, managers, sales professionals and people at all levels have integrated the four bird styles into everything they do. From coaching and delegating to communicating and selling, people are applying the four styles and making an impact on the way their firm operates.
Their new Chameleon Selling program takes a fresh approach to sales training. Sales teams learn how to infuse style into everything they do from the initial
CV HR & Training Awards 2016 l 35
Contact Details Company: Take Flight Learning Name: Merrick Rosenberg, CEO & Jeffrey Backal, President Email: mrosenberg@takeflightlearning. com & firstname.lastname@example.org Web Address: TakeFlightLearning.com Address: 112A Centre Blvd., Marlton, NJ 08053 Telephone: 856.807.0200
Best Leadership Development Company - Midlands
The Forton Group Limited develops high-potential people, emerging talent, managers and senior leaders through management training, leadership courses and coaching services. We invited Helen CatonHughes to tell us more. Incorporated in 2002, Forton is a global specialist in leadership development that researches, designs, runs and evaluates leadership development programmes for better leadership. They also deliver accredited coach training for better-quality coaching of leaders, managers and supervisors to clients around the world. Helen outlines the firm’s aims and the strategies it implements, both to achieve these and differentiate itself from its competitors. “Here at Forton our overall aim is for leaders to know what they need to do to be better at leadership, and that they have the confidence to put those leadership behaviours and styles into practice, every day. This means that every member of the team can feel that their skills and workplace contribution are valued - by their colleagues and leaders. We want better bosses, who know what they are doing, so that everyone in the workplace feels fulfilled and delivers outstanding results. “In order to achieve this, and to mark ourselves out as the best possible option for our clients, we have a clear, understandable approach to leadership development that is based on best practice of what works. Leaders, managers and supervisors need only to learn some straightforward skills and steps – and then apply them in the workplace – to deliver results. “We do not make it complicated, and as such our process is not theoretical; instead it is highly practical and resultsoriented. It is, however, based on the notion of ‘transformational leadership’; which means that leaders need to walk the walk; not just talk the talk. “As a core part of our process we work closely with clients to identify their
biggest challenges and the outcomes that they are looking for; whether that is in the leaders, the culture of leadership in the organisation, or in team-members. We then tailor our training programmes to fit those needs – and we put return on investment (ROI) measures in place to ensure that we can demonstrate the practical benefits to the organisation of what we do. “For example, we have a number of practical and affordable ways to support skills implementation back in the workplace. It is not enough for people to learn the skills in theory, it is when we go back and try and apply them that the challenges start. So we deliver 1-1 and team coaching, action learning and other action-oriented projects, facilitated by our coaches and tutors, to make the skills real and valuable. An independent University of Queensland Postgraduate report found that people apply and value our skills years after attending our training courses.” Moving forward, the executive and leadership coaching market looks set for a number of exciting changes, and as such Helen is keen to emphasise her firm’s commitment to supporting clients through these to ensure they get the most out of Forton’s services. “Looking ahead, we foresee the leadership coaching field bringing a shift away from individual practices to a more collegiate marketplace, where an organisation like ours provides a full service for leadership development. This includes talent identification, 1-1 and team coaching, training in leadership skills and supervision of in-house trainers and coaches. This is good news as it is more affordable for organisations, delivers to a high standard and maintains professionalism.
36 l CV HR & Training Awards 2016
“In addition, 2017 also brings the new requirement for employers with over 150 staff to contribute to the ‘apprenticeship’ levy. Our commitment to qualifications, for anyone looking to lead and manage people, means that we can support client organisations through this radical change. We feel committed and ready to support clients through the leadership challenges ahead. Our overall aim for the future is to increase the number of qualified leaders and managers globally; at the same time reassure people that ‘leadership’ is not a complex, rare and unattainable position suitable only for heroes. Rather, it is a set of practical and achievable skills that anyone with commitment can develop, and we look forward to helping as many people as possible to do so over the months and years to come.”
Contact Details Company: The Forton Group Limited Name: Helen Caton-Hughes Email: email@example.com Web Address: www.thefortongroup.com Address: College Farm, Main Street, Willoughby, Warks., CV23 8BH Telephone: 01788 890010
CV HR & Training Awards 2016 l 37
Subscribe to us at: www.corp-vis.com