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TI16029

TI16009

Most Client-Focused Credit Union Solutions Company – Washington & Best Core Processing Software: FORZA3™

SMS Service Provider of the Year – UK & Best SMS Business Platform 2016 - UK

Company: Enhanced Software Products, Inc. (ESP) Name: Shaun Murray Email: smurray@espsolution.net Web Address: www.espsolution.net Address: 1811 N Hutchinson Rd. Spokane, WA 99212 Telephone: (509) 534-1514

Company: Fastsms Ltd Name: Oliver Burt (Marketing Director) Email: helpdesk@ fastsms.co.uk Web Address: www.fastsms.co.uk Telephone: 0800 954 5305

Enhanced Software Products, Inc. (ESP) Enhanced Software Products (ESP) is a technology firm specialising in working with credit unions. We invited Shaun Murray to talk us through how the firm’s focus on client service has helped it to achieve the success it enjoys today. Here at ESP our core competency is our Core Processing software package, FORZA3™ that essentially runs all aspects of the Credit Union.

Fastsms provides a range of text messaging services to business clients. We invited the firm’s Marketing Director Oliver Burt to give us an overview of the firm and the services it provides.

The solution is highly flexible, and 97% of our clients also host their data at our headquarters. They can take on other vendors for different reasons and we integrate those solutions in with ours. We only approach integration as full integration to eliminate the need for double-entry.

Fastsms has been providing professional text messaging services to businesses and individuals since 2002. Organisations of all shapes and sizes from local schools to marketing agencies, global corporations and emergency services all rely on fastsms for instant, reliable SMS communication. We enable our clients to send and receive time-critical SMS messages via our popular cloud-based platform NetMessenger as well through any email client and our extensive API for developers.

Alongside this product, we also built and offer our clients solutions like home banking, audio response, member imaging, paperless receipts, digital documents and more. The idea here is to bring state-of-the-art solutions to any size credit union, no matter their size. We will not be a stumbling block for credit unions to serve their members, everyone should be able to deploy solutions to achieve their goals.

It is our mission here at Fastsms to deliver a great customer experience to our users where support is freely given regardless of how much they spend. To achieve this, we ensure that we are available for our clients 24/7 via live chat, email and phone. We regularly act on customer feedback and are committed to developing a service that puts their experience before our convenience.

As a business it is our mission “to become the most trusted and admired core processor in the industry”. By “Trusted”, we mean that we do what we say, when we say it. We show our clients that there is truly a partner in the core processing world. We remove road blocks for our clients by working with third party companies on their behalf and any that we choose, we ensure that those companies handle business and clients up to the same standard we do.

In addition, we have worked hard to put together a team that strives for continuous improvement, for both our business and that of our customers, and therefore we are experienced in spotting and then acting on new opportunities. We have strategies and processes in place to ensure we gather feedback and suggestions from our users on a regular basis and use this information to drive our product forward.

“Admired” means that we always follow through with what we promise to, increase communication, transparency and our clients talk to their peers and vendors. Our hope is that those people start to think “I want to be a part of that, they are treated good, they have a voice and someone/ company is interested in assuring that we are succeeding”. That conversation leads to being admired for doing right, which is our overall Vision.

Looking ahead, we will continue to support our users and develop our service offering to support their ever evolving needs. We will remain open and honest about pricing, continue to care about the level of service we offer, and overall ensure that every development we make is in the interest of our loyal customers.

Looking forward, the firm is aiming to grow organically, expanding both our client base and our workforce in order to ensure that we can maintain the high level of service which has made ESP what it is today. ESP’s implementation pipeline is almost at full till the middle of 2018. “We like our role in the market and we look forward to future success for our clients and my staff”.

CV Technology Innovator Awards 2016 l 91

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CV Technology Innovator Awards 2016  

CV Technology Innovator Awards 2016  

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