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Best for Business Process Reengineering - South-Eastern USA

Best SME IT Training Company 2016 - UK

Company: Technical Solutions and Maintenance, Inc. Name: Ms. Kiralfy C. Forte Email: Web: Address: 205 S. Whiting St., #405, Alexandria, VA 22304 Telephone: 703-370-1104, ext. 203

Company: Technology Associates Limited Name: Kelvin Kirby Email: Web Address: Address: Technology House, 1 Shottery Brook Office Park, Timothys Bridge Road, Stratford upon Avon, Warks CV37 9NR United Kingdom Telephone: 01789 292150

Technical Solutions and Maintenance, Inc. (TSM) provides comprehensive solutions to a wide range of business process reengineering needs, situational analytics, training, technical support, and hardware/ software needs. We create tailored endto-end managed services and workforce augmentation that provide measurable benefits to our customers, including greater efficiency, improved mission uptime, and reduced costs and complexity. Our experts improve security in operational IT environments in the defense, intelligence, homeland security, and civilian communities. We invited Owner Kiralfy Forte to talk us through the business and the innovative solutions it offers. Established in 1992, TSM, Inc. is a SBA Certified HubZone and Economically Disadvantaged Woman-Owned (EDWOSB), small business headquartered in Alexandria, VA with a principal office located in Eufaula, Alabama specializing in Information Technology and Professional Services. The firm supports many government clients who require rapid response with quality, customized solutions which meet their needs. Kiralfy believes that the firm’s success is predicated on its commitment to providing a superior quality service to all their clients, who include major organizations including the Army, Navy, Air Force and NASA. “What differentiates TSM from our competitors is our commitment to deliver quality services and products. We go the extra mile to ensure we meet and in many instances exceed our customers’ expectations. “This is embodied in our mission statement: ‘To provide our customers with the absolute best in services and product delivery by incorporating Quality and Care within the entire infrastructure of each requirement’. We have observed that customer satisfaction is best achieved when tasks are addressed as performance objectives, and as such we endeavour to integrate this approach into every project we undertake.” TSM’s vision and mission statement also guides the internal culture of the organization, with all staff fully committed to support clients and provide quality services, as Kiralfy explains in more detail. “It is our dedication to quality when supporting our clients which guides our company’s values and provide us with purpose. That purpose, in turn, orients every decision we make and our employees make. When they are deeply authentic and prominently displayed, good vision statements can even help orient customers, suppliers, and other stakeholders. Our culture is that whatever you are hired to do, do it with ‘Quality’ where you go on company time, go with ‘Quality’.” Ultimately the future for TSM is very bright, as Kiralfy is keen to highlight in her concluding comments.

Technology Associates has been helping businesses in the SMB and Enterprise sector take control of their IT since 1990. Specialising in Microsoft Cloud services including Office 365, SharePoint and Project Online the company has won a string of awards in the last two years. We caught up with CEO Kelvin Kirby to learn more. Technology Associates has a long history of implementing softwarebased solutions for project management, particularly those based on the Microsoft platform. Kelvin outlines how the firm operates and the client base it serves. “Here at Technology Associates we promote, advocate, develop and implement solutions based on Microsoft Project, Project Server, Project Online, SharePoint and Office 365. And we have some great tools available to help migrate customers from on premise to cloud. Cloud is increasingly the way to go as it reduces costs dramatically and negates the need for infrastructure, and also patch management”. We continue to support on premise and hybrid applications and recently rolled out new remote monitoring and management services on a monthly subscription basis. “Our customers vary in both size and sector, but our main focus is on SMB & Midmarket customers – and in terms of market sector it is very varied covering everything from engineering, electronics, manufacturing, pharmaceutical, bio-tech, automotive, aerospace, oil and gas, utilities through to commercial, financial retail, and education/academic. “Our mission is to be a leader in the delivery of software solutions that provide our customers with a cost-effective, well designed solutions that meets their business needs. Our focus is on delivering these solutions based on Microsoft technologies particularly Office 365 and Project Online. We have worked hard to maintain our position as a Microsoft Gold Partner with relevant competencies and our customer testimonials speak for themselves.” Overall, Kelvin is enthusiastic about the future and the firm’s growth strategy. “We are very optimistic about the future, and have a number of exciting projects in the pipeline, which will eventually culminate in our firm offering one of the best support platforms around for Project Server/Project Online/ Office 365. Additionally, we will have an ad-hoc support service where companies can simply call and have their support queries dealt with and will be bringing our new Virtual Training Academy online in the next month. We are very excited about the new things we have in the pipeline.”

“As we move forward with technological advancements we predict that the use of technology will be a very essential part of our lives. As the millennial generation continues to find their place in the workplace it calls for companies to be innovative in order for them to feel they belong. Given this, we believe that we are hiring from a generation that will help TSM to become a leader in information technology services and product support.” 112 l CV Technology Innovator Awards 2016

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CV Technology Innovator Awards 2016  

CV Technology Innovator Awards 2016