Page 1




EA Recycling Ltd

Best Scientific Communications Agency - Connecticut, page 8

Best Management Consultancy & Award for Excellence in Leadership Consulting 2017 - Hong Kong, page 6

Best M&A Consultancy Europe, page 12

Best Business Technology Solutions Provider - Texas, page 16

Best Scientific Communications Agency - Connecticut Keller & Coll. is an independent, family owned M&A consultancy firm specialized in supporting German SMEs.

Mergers & Acquisitions (M&A) Sale of Companies Follow-up Regulations Company Acquisitions Special Situations Evaluation of Companies Investors +49 69 370020111 Bockenheimer Landstrasse 13-15, 60325 Frankfurt am Main

Welcome to the 2017 Business Excellence Awards The esteemed Business Excellence Awards were introduced to acknowledge and reward the exceptional work and the results gained by the trailblazers of the corporate domain, in the face of an ever increasing competitive market. Continuing our search, the 2017 Business Excellence Awards seek out the leading lights of the business industry, looking for those whose creativity, commitment, experience and strong leadership has helped them achieve success in an increasingly challenging corporate climate. The purpose of these awards is to recognise and honour the most respected companies along with their C-Level executives within a variety of industries, whilst rewarding remarkable success in all its forms throughout the international business community.

Contents 6. YSC Hong Kong

27. Anderson Food Hygiene

Best Management Consultancy - Hong Kong

Best for Hospitality Training & Consulting - UK

8. Simpson Healthcare Executives, LLC

28. Anglian Intumescent Ltd

Best Scientific Communications Agency - Connecticut

Best Fire Prevention Advisory Service of the Year - UK

12. Keller & Coll

29. Blackline Safety Corp.

Best M&A Consultancy - Europe

Best Wireless Worker Safety Monitoring Products Supplier 2017 & Award for Innovation in Safety Monitoring Technology - Canada

16. UBEO Business Services Best Business Technology Solutions Provider - Texas

30. Cebia, spol. s r.o.

Best Trench Drain Specialists 2017 - USA

Best Vehicle Origin Screening Company - Czech Republic & Most Innovative Vehicle Valuation Program: CebiCat GT

19. Capcora OHG

31. Cherish Hair & Beauty

18. Aco Polymer Products_ Inc.

Best Real Asset Advisory Boutique - Germany 20. Clarity Pharma Ltd. Pharmaceutical Consultancy Firm of the Year 2017 - UK 21. Discovery Limited Financial Services Group of the Year - South Africa 22. EA Recycling Ltd

Hair & Beauty Salon of the Year 2017 - Mid Lothian 32. Christof Holding AG Best Complex Apparatus Construction Supplier - Austria 33. Clinton Training Ltd Award for Excellence in Security Training 2017 - England 34. CITIC Telecom International CPC

Most Innovative Waste Recycling Company 2017 - Sussex

Best Full-Service ICT Solutions Company - Hong Kong


Best Riding School - County Donegal

Best Valuation Corporation 2017 – Vietnam 24. Volume Ltd

36. Cooley Equestrian Centre

37. Cloud Origin Limited Cloud-Computing Experts of the Year 2017

Cognitive Computing Company of the Year 2017 &

38. Daranden Ltd Agricultural Recruitment Specialists

Award for Excellence in A.I. Innovations

Best Family Run Agriculture Recruitment Company Cambridgeshire

25. Chris Chambers School of Motoring Most Trusted Driving School - Sunderland

39. Dobi & Associates, Inc.

26. On Track Innovations Ltd

Best Outdoor Living Consumer Goods Manufacturer North America

Best Cashless Payment Solutions Provider - Israel

40. Elabram Systems

58. Steve Wilson First Aid Associates

Best Global Full-Service Resourcing Firm

Best First Aid Training Provider 2017 - Cumbria


59. T.O.D Coaching Fit Inc. Studio Gym & Dojo

Best Web & Mobile App Developer - Czech Republic

Best Fitness Centre 2017 - Scotland

42. Esale

60. Turner Little

Best Online Estate Agency - Yorkshire

Best Company Formations & Corporate Services Firm - UK

43. Graphology Solutions Group

61. Ubi-Tech (3R) Limited

Best Graphology & Coaching Consultancy 2017 - Europe

Best Telecom Engineering & Resettlement Training Experts - UK

44. Golden Groove Entertainment

62. UK College of Personal Development

Best Music Entertainment Agency 2017 - Hampshire

Best NLP Training & Coaching Organisation &

45. hong kong ferry holdings

Award for Excellence in Leadership Management - UK

Best Property Development & Investment Company &

63. Wharf T&T Limited

Leading Experts in Sea Transport Solutions - Hong Kong

Best Business IT Solutions Company - Hong Kong

46. Indo Count Industries Ltd.

64. Concorde B G W Ltd.

Best Bedding Provider - India

Best Integrated Design & Furnishing Solutions Company &

47. Institute For Information Industry Best International Full-Service IT Company - Taiwan 48. iKoustic Soundproofing

Recognised Leader in Creative Furniture Design - UK 64. Brand New Dawn Best Independent Design Solutions Agency - South East England

Soundproofing Materials Supplier of the Year &

65. io-consultants GmbH

Award for Excellence in Domestic Soundproofing Products 2017 - UK

Best Supply Chain & Logistics Planning Firm - Europe

49. Mac Professional Haircare Ltd.

65. Law Offices-Aaron Resnick P A

Hair Care Professionals of the Year 2017 - London &

Best Commercial Litigation Law Boutique - Florida

Most Innovative Hair Care Product 2017 - South England 50. nScrypt, Inc. Best Microelectronics Dispensing Technology Company - USA 51. Origins Advertising Private Limited Best Digital Advertising Company - India 52. P D R Property Lawyers Best Property Conveyancers - East England 53. Perskie & Cannaday PC Best Multi-Practice Boutique Law Firm - New Jersey

66. BEA architects, Inc Best Institutional Architecture Firm 2017 67. H82 Medientechnik Gmbh Best Congress Technology Provider - Austria 68. Perception PR Public Relations Company of the Year 2017 - Milton Keynes 68. Securekey Technologies Inc Best Identity Network Provider - Ontario 69. Areca Design

54. ResTech Plastic Molding Inc

Best Digital Design Agency &

Best Plastic Moulding Manufacturer - USA

Award for Excellence in Website Design & Development - West Midlands

55. Restell Roofing Contractors Ltd

70. Brazil Travel News

Best Roofing Contractors - West Midlands

Brazilian Travel Publisher of the Year 2017

56. SENSIT Technologies, LLC

71. The California Apple Commission

Leading Experts in Gas Leak Detection Technology 2017 - USA

Best Apple Production NPO 2017 - California

57. Sonic Age Ltd. Best Acoustics Research Company - UK & Most Advanced Acoustic Imaging Device: CymaScope

72. Denny Wong Designs Best Hawaiian Jewellery Designer 2017

73. Get Serious Limited

91. Perfect Nails Studio & Academy

Best Bid Agency 2017 - UK

Nail Studio of the Year - UK

74. Havering Carriage Co Ltd

92. Moore Stephens Isle of Man

Best Luxury Travel Hire Company 2017 - UK

Best Business Accountancy Advisory Firm – Isle of Man

75. Hillthwaite

93. City Lady Boutique

Best Family-Owned 3-star Hotel 2017 - Cumbria &

Best Formal Occasion Fashion Boutique - County Fermanagh

Award for Excellence in Dog-Friendly Facilities 76. Motion Placements Ltd Best for Educational Projects 2017 77. Oxygen Resourcing Ltd Best Small Business Recruitment Specialists - UK 78. Noble-Manhattan Coaching LTD Best for Life & Corporate Coach Training 79. The Chase CACI Clinic Best Aesthetic Care Specialists - Midlands 80. John Flanner MBE Motivational Speaker of the Year 2017 - UK

94. Xenia Pharma Best Life Science Consultancy - Denmark 95. Intech Digital Technology Limited Best Digital Printing Company - Hong Kong 96. Statistics Sweden Best Administrative Agency 2017 - Sweden 98. Giant Design Best Graphic & Web Design Company 2017 - Belfast 99. Vintage IT Services Best IT Network Management Service - Texas 100. RushStar Corporation

81. Partners With You Ltd

Best Diversified Research Organisation - Canada

Sustained Excellence in Communication Training Services - UK & Female MD of the Year - Buckinghamshire

101. Affärsadvokaterna i Sverige AB Best Commercial Law Firm - Sweden

82. Samatoa Co., Ltd Most Sustainable Luxury Textiles Provider - Cambodia

102. Energy Streaming Leadership Academy for EMEA region Best Leadership Training Organisation - EMEA

83. Squibble Ltd Award for Excellence in Print & Web Design 2017 - West Midlands

103. Pioneer Global Group Limited Property Investor of the Year 2017 - Hong Kong

84. Swissport Brazil Ltda. Best Aviation Cargo & Ground Handling Services Provider - Brazil

104. Xend Business Solutions Inc. Most Innovative Logistics Company - South East Asia

85. Training vessel “Dragin” Best Sailing Education Initiative - Faroe Islands

105. Epaminondou & Co Audit Services Audit Firm of the Year 2017 - Cyprus

86. Underground Artists Ltd Best DJ Booking Agency & Management Company - UK

106. AE Insulation Ltd Best Renewable Energy Consultancy 2017 - Wales

87. Westoe Travel Best UK & Short Breaks Travel Agency - UK

107. Equitativa Group Best Real Estate Investment Trust - Middle East

88. diamondlogistics Logistics Solutions Provider of the Year &

108. Gostling Ltd.

Sustained Excellence in Same Day Courier Services - UK

Accountancy & Audit Firm of the Year 2017 - North Yorkshire

89. Home Grown Developments Ltd Best Specialist Building Company - Berkshire 90. Neumatica Technologies Pvt Ltd Best Pneumatic Press Manufacturer - South Asia

109. bpArchitecture Best Chartered Architectural Practice 2017 - West Midlands 110. U & Me Massage & Spa Best Spa & Wellness Boutique - Phnom Penh


Best Management Consultancy & Award for Excellence in Leadership Consulting 2017 - Hong Kong Contact: Susannah Yule (Head of YSC Hong Kong) Company: YSC Hong Kong Address: 9/F. Central Building, 1-3 Pedder Street, Central, Hong Kong Email: Phone: +852 6893 3700 Website:

YSC YSC is the world’s premier independent leadership consultancy, helping organisations to achieve sustainable success by releasing the power of their people. We invited Susannah Yule, Head of YSC Hong Kong, to talk us through the firm and how it has achieved its success and reputation, in the APAC region and globally. Founded in 1990, YSC is an independent firm that draws on over 25 years of experience to partner with clients across their leadership and talent agendas. They have lasting impact on organisations and their leaders through their deep psychological insight, broad impact and the value they place on relationships. They are global in reach, partnering with iconic multinational, regional and local companies, as well as government bodies and not-for-profit organisations. YSC strategically partners with clients internationally and across sectors, offering cutting-edge consulting and thought leadership, including Board and CEO development and succession planning, executive assessment, executive coaching, leadership development, leadership frameworks and culture change, diversity and inclusion, executive team development, emerging talent and identifying potential.

“The challenge for the wider industry is how to utilise the value that technology can offer while retaining the depth that makes development meaningful.” “Here at YSC, we do our best work when we start by engaging with the CEO and Chairman to understand their strategic objectives and leadership expectations,” Susannah comments. “As part of our approach we spend time with key stakeholders to understand the ‘DNA’ of the organisation: the culture, success factors, history of the firm, distinctiveness in the market and external trends or threats affecting the business. Having a meaningful understanding of the organisation’s context helps us to link the leadership strategy to the business strategy, to enable performance.” “Our work typically centres around gleaning an in-depth understanding of individual leaders, to understand their unique drivers, behavioural patterns and barriers to change. Our distinctiveness lies in our ability to go beyond the surface in applying psychology in a practical and insightful manner. We co-create interventions with our clients

6 Acquisition International - Business Excellence Awards 2017

that drive profound transformational change at the individual, team and organisational level.” “We are now seeing more big firms moving into the leadership consultancy space, either through M&A or talent acquisition, which results in clients having a choice between independent specialists, of which there are now very few true global players, or scale providers of human capital consulting services.” “We work with clients across their entire people agenda,” she explains. “This involves helping organisations to select the right people into critical roles, benchmarking and developing capability. We help leaders and HR to identify potential in their people and accelerate people’s growth to build stronger succession pipelines. Our model of potential ‘JDI’ enables leaders to differentiate performance from potential, and tailor the development of their people. We also help our clients develop high performing teams, implement leadership development programmes and embed the values and culture necessary to achieve their business goals.” YSC’s regional and global team of consultants have a wealth of expertise that helps them to forge strong partnerships with their clients and tailor solutions to fully meet clients’ needs. YSC seeks to have long-term, sustainable impact rather than chasing quick wins. As a result, Susannah believes in the power of staying true to YSC’s core focus and only engaging in work where they are confident it will have real impact in the organisation. Having started her career working for a psychometric testing distributor, she understands how to get the best from tools while using them flexibly and knowing their inherent limitations. “Often the discussion and the individual’s reaction to their results can be more insightful than the results themselves,” she explains. As specialists in the Executive space, YSC has longstanding partnerships with many of the largest and most renowned global companies. This means that YSC is well positioned to understand the leadership and talent challenges that clients face and understand what ‘great’ looks like for different functional specialisations. A prevailing need for clients currently is greater levels of resilience to

lead change and manage increased performance pressures. YSC have combined their academic knowledge with client experience to create Leadership Resilience interventions that support change management, talent retention and business performance. “Many providers are now leveraging technology to make leadership assessment more formulaic and automated. Whilst this may reduce costs, generic outputs lack the individual insight that increases accuracy and contextual meaning. The challenge for the wider industry is how to utilise the value that technology can offer while retaining the depth that makes development meaningful”, Susannah explains. YSC has made good progress in this space through a successful partnership with CorpU, a US-based strategy activation company. Working in partnership with CorpU, YSC is now able to offer their clients the ability to drive global organisational change at pace and scale. YSC programmes on the CorpU platform use a robust social change methodology that includes network learning, global collaboration and open dialogue. The programmes generate individual and organisational insight. “Linked to the rise in technology in our market is the digital and sociological disruption of traditional corporate sectors, which is drastically changing

“Virtually enhanced consulting services with impact measures are the new frontier. Some consultancies have strong technology capability but less content expertise, necessitating more partnerships like we have launched” how leaders lead,” Susannah concludes. “As a consequence, clients are increasingly demanding solutions that are fit for their rapidly changing strategic context rather than generic off-theshelf tools, and there is an increasing need to demonstrate the impact of leadership interventions. Virtually enhanced consulting services with impact measures are the new frontier. Some consultancies have strong technology capability but less content expertise, necessitating more partnerships like we have launched with CorpU.”

Susannah Yule Head of YSC Hong Kong

“Ultimately, we anticipate that this trend will continue and will become the new normal in leadership consulting. As such, there will be a need for more integrated solutions which are technology-enabled and backed by high quality consultants, and we are thinking ahead to meet the changing landscape over the coming months and years.”

Acquisition International - Business Excellence Awards 2017 7


Best Management Consultancy & Award for Excellence in Leadership Consulting 2017 - Hong Kong Company: Simpson Healthcare Executives, LLC Contact: Danielle Gallagher Contact Email: dgallagher@ Address: 230 Shore Road, Old Lyme, Connecticut, 06371, USA Phone: 1-860-598-9824 Website:

Best Scientific Communications Agency Connecticut Simpson Healthcare Executives is a global leader in biopharmaceutical communications and consulting dedicated to driving therapeutic innovations forward. We caught up with Danielle Gallagher to learn more about the firm and discover the secrets behind its phenomenal success. Since its inception in 1998 Simpson Healthcare has been dedicated to expanding medical conversations and proliferating scientific information worldwide. Danielle discusses how far the firm has come over the years and how it has worked to change the medical industry for the better. “During the past 20 years, Simpson Healthcare has had the opportunity to work with great clients, and experience much internal growth and success. We have embraced our strengths, but also found many opportunities to learn and grow both as individuals and as an organization, while developing deep and enduring relationships with clients. Our commitment to a supportive, collaborative environment encourages continuous learning and innovation that facilitates the creation and implementation of scientific communications platforms that support our clients’ breakthrough therapeutic brands throughout their entire brand lifecycles.”

“Simpson Healthcare pushes beyond current boundaries of science and expectation to drive forward the innovations that will transform healthcare and lead the industry into the future.” “Fundamentally, we believe in our work and the global reach we can have for our industry partners, as we engage scientific, healthcare, and biopharmaceutical teams and leaders globally in meaningful and often disruptive scientific conversations. We support our clients in their scientific communications through marketing and interactive communications channels that are specifically tailored to achieve each of our clients’ strategic goals. Our clients include “Big Pharma,” as well as small pharmaceuticals and biotechnology companies, some of which have a very small and targeted portfolio. We have significant experience with blockbuster brands, but we also have a passion for rare disease. Many of our clients have niche products for devastating rare diseases, many that affect primarily children. It is a privilege to be

8 Acquisition International - Business Excellence Awards 2017

able work with these companies, where the medical need is so great, and we are very proud of the service we have provided to these revered clients.” Founded by Kelly Simpson-Angelini, CEO, Simpson Healthcare has become a global leader in biopharmaceutical consulting thanks to her hard work and determination to succeed. During the past 19 years, her transformational leadership has driven many breakthrough brands forward for our major pharmaceutical and biotechnology clients. She began her scientific career at Pfizer as a Research Scientist for several years before moving into the fields of sales, marketing, and scientific communications over the next 10 years. It was during this time that she realized her passion and vision for scientific communications and she went on to start her own scientific communications agency, Simpson Healthcare Executives. Danielle is proud of her leader and keen to showcase the achievements she and the firm have made over the years. “In 2016, our founder was designated as a Women of Innovation Honoree by the CT Technology Council for her entrepreneurial vision and leadership. In addition to her role at Simpson Healthcare Executives, she is also Chairperson of the national non-profit organization, ‘Can Do Multiple Sclerosis.’ Her passion for greatness in healthcare and her desire to be the change that she wants to see in the world carries into every aspect of her as a person as she activates leadership teams, brings people together, and drives healthcare forward. She is committed to Simpson Healthcare Executives’ purpose to develop the scientific stories of therapeutic brands, in collaboration with our clients, and to sharing those stories with key influencers and stakeholders in the industry using a broad array of communciations platforms and channels.” As CEO, Kelly has an active role as founder of her organization in mentoring and coaching women, both internally and externally, in their careers and lives. She values the importance of developing and discovering their strengths and understanding what drives them forward in life. As the most

We Believe in Our People It’s those moments when you look at everyone around you and see how we are all here for each other, you can’t help but take a step back and think, “Wow. I love working here.”

Acquisition International - Business Excellence Awards 2017 9

senior leader in our organization, she really takes the time to get to know her people. She is a role model for all women who come to know her and believes that there is nothing that we cannot create, discover, learn, and build together. Her passion for empowering women to reach for their dreams and achieve them is inspiring and contagious. Kelly’s commitment to the career development of women has engaged and challenged many talented women to become better people every day and to never stop making the difference in the world, and healthcare, that they were born to make. She has built an inclusive, diverse culture at Simpson Healthcare that is supportive of women, where we can collaborate with each other, pursue our dreams, achieve work-life balance, and accomplish goals with all resources necessary for success. As such, the senior leadership team of Simpson Healthcare has been designed as a dynamic, transformational leadership team of senior members who are highly collaborative, engaging, and serve as some of the most elite business and scientific mentors in the development of the people within our diverse, scientific agency. This leadership believes in building a culture of learning, innovation, and science that is centered around employee and client happiness. “At Simpson Healthcare, our leadership team is a highly approachable, strategically-minded, selfaware group of people who believe in the philosophy that “if we take care of our employees, they will take care of their clients.” The leadership team lives by the values that they have created as we experience growth as an organization. Our values have become solidified in our corporate foundation and reside in every employee. It is inspiring to employees to have this support from leadership as they challenge each person to become better, to research, design, and create to make brands come alive. Our leaders invest in management of people, they are always offering feedback to employees and challenging them to be better. They are some of the brightest individuals in their field and some of the most open-minded, objective, and reflective team members who really value their role as a mentor and coach, as they drive learning, science, and innovation within our organization.” “In order to build a successful learning culture, it is important for leadership to reinforce our cultural beliefs and dynamics to ensure that our practices of independent and collaborative thinking are systemic within our organization. We have great clients with a 100% client retention rate, and we have brought our clients much success during the years, as we manage their breakthrough therapeutic brands across a broad variety of therapeutic areas. We are driven to continue to build upon our clients’ current success and disruptively drive forward their future therapeutic endeavours. Our leadership team has demonstrated during the past 20 years that this commitment to who we are as an award-winning, scientific agency across the board is a main driver, as all team members are united in living our purpose to support our clients to share the scientific story of the diseases they touch and the therapies they discover for all in need.” “One of the most important and effective drivers of

our cultural success is our strength in knowledgesharing by initiating and facilitating effective, outcomes-directed communications, internally and externally with our clients. We have a bright team of experienced communicators with great communication skills, who also train clients and their teams on how to effectively and efficiently facilitate conversations that produce the most desirable outcomes. We especially give training support for how to have difficult conversations while in the field or at a congress. We believe that engaging in outcomes-directed conversations is a dynamic process where the potential outcomes of the conversation should be kept in mind in preparation and implementation of communication. We have many ways of communicating internally within our organization, both in-person and virtually, as we have incorporated many effective and efficient online tools that create interactive collaboration rooms for our internal team. We always mind our approach in conversations, how our thoughts and ideas develop (especially while we are participating in a brainstorm), whether the message that we want to send is clear and engaging to the recipients, what tone we are using, and whether we are making assumptions about the truth of our message or of someone else’s. We place high value on asking great questions, as they are the most effective way to learn more about someone or something, as it is an integral part of building relationships and pulling through the most desired outcomes.” “Our diverse, scientific agency thrives on our culture of accountability and find that in our culture of learning, holding ourselves and each other accountable both horizontally and vertically in our organization leads to higher performance and is a main driver of our program excellence. We believe that in order to successfully establish a culture of accountability, everyone must have clear expectations of what success should look like for our agency and for our clients. This clarity of expectations builds trust and transparency between employees, our leadership team, and our clients, as we communicate with each other to build strategic solutions with the most impactful results. In this way, each employee understands what it means to improve, as we have regular feedback on all projects, weekly company-wide project updates provided by each Senior Client Services Director at our weekly Company Snapshot Meeting facilitated by the Senior Vice President of Client Services. We celebrate performance monthly with our Monthly Celebrations Event Program, hosted monthly by our EVP of People+Events, through awards and recognition at both a local and national level, as well as offering bonuses. We are a highly collaborative, transparent team and provide each other feedback on a one-on-one basis regularly in addition to holding formalized performance reviews throughout the year.” This commitment to ensuring a supportive, collaborative internal culture ensures that Simpson Healthcare’s clients receive the very best support and service from all staff at all times, which is particularly vital when working in such a crucial market as healthcare, where some projects could potentially be the difference between success and failure. In order to ensure complete client satisfaction, the firm’s client focused approach

10 Acquisition International - Business Excellence Awards 2017

starts right from the beginning of any new project, as Danielle is eager to highlight. “The philosophy behind our client services experience when we take on a new client or begin a new project is that through collaboration with our clients, with our key contributors and internal team, we come together to provide exceptional program excellence. At the start of a new project, our internal team will align with our client on strategic vision, project management details, and the longterm value that will be added to the healthcare field throughout the entire therapeutic brand lifecycle. Most importantly, we want to understand and develop the story the client needs to tell. We ensure we have the right members on the team, and this means pulling through the experience of the organization with previous similar challenges. We engage our own best practices, but also acknowledge that every client is different and brings their needs, opportunities, and challenges. After working with the client to clearly define the problem or opportunity, we outline the objectives and timelines. We believe everyone on the team should know the client’s goals and how our story will support it. Internally, we collaborate to drive disruptive innovative solutions using a wide array of lenses and perspectives.” “In addition to being highly collaborative, our process encourages independent thinking and team members will pause for individual ideation before returning to share for team feedback. We have formal best practices that we share internally with our teams that we have found to drive efficiency and produce the best possible outcomes that we want to achieve for our clients. We also believe in the discovery and sharing of new best practices, which are often discovered through direct experience. To maintain internal alignment on projects and their progression, we hold a weekly organizationwide meeting, ‘Company Snapshot’, facilitated by Senior Vice President of Client Services, Fenna Calder, when all project managers provide updates on deliverables across all client accounts. This practice, along with our Mindfulness Meditation Space, Open Collaboration Space, and Fitness Space, has driven openness and transparency within our organization and effectively ensures program excellence, and quality for our clients.” Looking to the future, Danielle is confident that the firm can continue to offer its clients the very highest standard of care. “Going forward, in order to expand on our commitment to program excellence for our clients, we have used our passion for healthcare and disruptive innovation to build and customize specialized service offerings that provide long-term value to their business and to the healthcare field. Through the collaborations of talented members of our team, and our CEO and Chief Strategy Officer, Kelly Simpson-Angelini’s strategic guidance on the purpose and intent of disruptive innovation, Simpson Healthcare has developed, and successfully implemented, a new line of Futures work. The value in looking ahead cannot be overstated, as it allows conversation about potential “Future States” to take us beyond current assumptions. During this process, we envision potential Best and Worst

Futures, without any reference to present day. We imagine what could be, without current constraints. The value is in the perspective generated from the exercise, which creates a different conversation around decisions we must make in the present day. “Once the Futures have been imagined, the drivers to reach those Futures are identified, which help identify opportunities to shape a ‘Desired Future’ or avoid impact from an undesirable one. Throughout, we gather and analyze global datasets, policies, practices, and other influential variables that could influence or disrupt key markets in healthcare across the longer 10–20-year vision for the future. These inventories are a starting point for change based on the identified opportunities from this process. We are proud to unite to support our clients and shape the future of healthcare so that the best therapeutic treatments may be available to provide a brighter health outlook for those in need.” Overall, Danielle is proud of the success that Simpson Healthcare has achieved so far and is excited that it can continue to build upon this and support even more clients over the months and years to come. “Ultimately, we are honored for this prestigious award and look forward to further success of Simpson Healthcare Executives, but also to a bright future for scientific communications more broadly. The world can be volatile, and in the age of ubiquitous information, we strive to lead through sound, scientifically-based information presented in a manner that resonates and can create meaningful change for our clients. Our key strengths are the ability to tell the right story, and our commitment to program excellence in client service. We understand the role of the disease or product is one piece of a larger story that includes the patient and their caregivers, the healthcare providers, the health system that must be navigated, and the client’s strategic intent. Like our clients, we keep the patient firmly in our sights as the center of the story. Our offerings include traditional medical and scientific communications, but the diversity and experience within our organization allows us to bring to bear the larger context of healthcare that facilitates highlevel strategic consulting as an important part of what our company delivers for every project we work on. “As such, moving forward we will continue to aim to provide an exceptional client experience by providing strategic insights, as well as on-time, onbudget program excellence in all of our projects. At Simpson Healthcare, we embrace our core values: maintain passion about making a difference by pushing the boundaries to deliver unique strategic value for our company, our clients, and our community; keep it real by developing strong, authentic relationships internally and externally with our clients; look to the future by never losing sight of the larger context and bigger opportunity; know we are better together and dedicated to collaborative teamwork to ensure the highest quality work product; and finally, we bring our best selves to work every day, which means we are committed to achieving personal balance and strength, both at work, and in our own lives.”

Acquisition International - Business Excellence Awards 2017 11


Best M&A Consultancy - Europe Company: Keller & Coll. Trusted Advisers for M&A GmbH Contact: Senator h.c. Michael Keller Address: Bockenheimer Landstrasse 13-15, 60325 Frankfurt am Main, Phone: +49 69 370020111, Email: Web:

Best Scientific Communications Agency Connecticut Keller & Coll. is an independent, family owned M&A consultancy firm specialized in supporting German SMEs. We invited Founder Michael Keller to provide us with a fascinating overview of this dynamic and vibrant firm and the range of services it offers. Established in 1992, Keller & Coll is an independent consultancy specializing in German small and medium-sized companies for more than twenty years. With his consulting firm, Founder Michael Keller can rely on extensive experience in the M&A field. In this area, he is clearly on top of the field. As a specialist, he is a highly-appreciated contact for the German media, and Keller is much sought-after both as interview partner on TV, as well as a speaker for an experienced business audience. Privately, he holds his own as a single father of three daughters. He discusses how he works to ensure that his clients receive the service they need from both himself and his firm.

“For every project we take about two months to draft an extensive information memorandum about the company, comprising sixty to eighty pages. Because for us, addressing the potential buyer in the sincerest way possible is one of the key criteria for success.” “Keller & Coll. is a classic Anglo-Saxon M&A boutique. Over the years, the firm has mainly been specializing in the acquisition and sale of enterprises. In this area, the consultancy has a proven record of several hundred transactions in more than twenty countries. My own extensive expertise therefore also shines on an international business level. More than half of Keller & Coll.’s transactions were successfully carried out with international partners. “The range of services of the M&A boutique Keller & Coll. covers all essential aspects of corporate finances; the main emphasis, however, is on M&A. The consultant’s business activities focus on projects in the segment of small and medium-sized companies. At the same time, the excellent team at

12 Acquisition International - Business Excellence Awards 2017

Keller & Coll. has successfully concluded projects for finance investors and large corporations. Specifically n the area of mergers and acquisitions, i.e. when arranging ownership successions and takeovers, the most essential skill to have is to be able to assign the respective vendor to the right buyer. When the matching pair has finally been found, at the end it is essential to successfully merge the two with the right price and contract.” Besides medium-sized enterprises, well-known investment companies and international concerns belong to the agency’s exclusive customer base. In addition to company transactions in the small and medium enterprises, the services offered by Keller & Coll. also comprise of e.g. spin-off projects of large companies. The portfolio of the consultancy also includes fairness opinions, i.e. objective assessment reports. In this area, the clients range from family-owned companies to banks to investors to large corporations and courts. The team of Keller & Coll. consultants distinguishes itself with entrepreneurial thinking, drawing on a vast international network. Michael himself has decades of M&A experience, which qualifies the company as a reliable partner for small and medium enterprises when conducting company transactions. Over decades, he has continuously been finetuning and fostering the process for company assessments, resulting in a very solid concept for his projects that he can make use of and is almost a guaranteed success factor. Michael never rushes into assignments, but takes plenty of time to prepare his business projects. The experienced M&A consultant studies every detail of the company before selling it. Extensive research and knowledge building are essential instruments prior to going ahead with any transaction. In doing so, he is fully aware that his business transactions are never pure sales procedures; every new project he implements usually also involves human challenges of the most different kind. That’s why the M&A industry is considered to be one of the most emotional branches in the economic field.

Acquisition International - Business Excellence Awards 2017 13

“For every project we take about two months to draft an extensive information memorandum about the company, comprising sixty to eighty pages. Because for us, addressing the potential buyer in the sincerest way possible is one of the key criteria for success,” comments Michael Keller on his thorough approach. His team of consultants seek and identify the potential buyers of a company throughout the world. They are supported by an international network, which the owner has established over several decades. Due to his many years of experience from the selling side, today Keller is able to professionally address potential clients by drawing on an extensive network of banks or holding presentations at professional speaking events and in forums. As part of this approach, Michael likes to individually approach each of his clients and to take into account the client’s personality in order to take preventive action in the possible case of animosities or even full-scale escalations in this highly emotional industry. “The structure of each company is unique, and so are the individual requirements for the M&A consultant. With every single case, we strive to recognize and eventually realize the exact value of a company,” stressing Keller’s high demands. During the sales processes, all parties involved need to be closely coordinated. This includes all decision makers, but possibly also external consultants as well. To ensure all elements of this process come together at the conclusion of the project, all financial, legal and tax aspects of the transaction need to be appropriately evaluated and considered. “The strong emotional character of the M&A industry cannot be stressed too much,” comments Keller. “To design every single transaction process in a preferably balanced manner continues to remain an essential factor! In this way, undesired situations at the final stage may be prevented. A little anecdote: During my long career, in lawyer appointments I have witnessed lawyers panicking and seek cover under desks.”

consultants in my industry, every single working day I am learning new things,” the deal-maker says enthusiastically. Throughout the many decades of his career and despite accumulating vast experience, Keller maintains an alert and open mind. In this way, he has managed to learn a great deal about humans, coupled with just the right amount of empathy. “M&A is a people’s business,” says the seasoned consultant with obvious delight. Because Michael Keller has that special connection with people. A fact that he has been able to prove in more than 1,000 transactions which he has accomplished during his working life. He has learned to continuously adapt to the most different kinds of people that he has had to deal with, to get a feel for them and show understanding. These are skills which are definitely a must for a successful M&A consultant. “In my everyday business, when managing the individual projects I handle from five up to fifty people per company,” says Micheal, “and the most amazing thing with the people I meet is their diversity. I encounter both evil and wonderful personalities. With some people, I’m happy to see the back of them after the project is finished, whilst with others, I’m sad to say goodbye. The human character is simply fascinating.” His view of things becomes obvious when talking to Michael. Although he specifically uses his profound knowledge of people to successfully conclude transactions. Yet he has been able to maintain his human side, and negotiations are always on this personal level. This is certainly another aspect of his successful career path. Keller is a member in many significant social bodies and takes care of people in Germany, as well as in South America, Africa or Israel, a country which is close to his heart. He is, among others, Chairmen of the Mair Panim Advisory Board, one of the most important help organisations in Israel.

Thanks to his industry expertise and unique approach, Michael himself is the difference between Keller & Coll and its competitors. His key strategy is the in-depth approach. Superficial fact books as presented by his competitors do not meet his standards. He aims to go further and be better. Helpful is his level-headed thoroughness. Collating an in-depth and detailed information memo about every single company, Keller & Coll. present themselves as a sincere M&A boutique and business contact for potential buyers. “Of course, we are not an independent accounting firm,” explains Keller the procedure, “we owe our clients full loyalty and aim to present the company in the best light possible. It goes without saying that we always hold to the truth.” Despite all differences, Michael Keller will never drop a negative comment about his competitors. The consultant is fully aware of his market position and has no need to denigrate others. In his market segment, he believes to have about forty serious and respectable competitors.

Currently, compared to most of his competitors, Michael spearheads the market thanks to decades of experience. Yet his activities do not merely concentrate on the buying and selling of companies. Besides more than 20 years of M&A business activity, Keller has been a recognized authority as a lecturer at various universities in Frankfurt, OestrickWinkel, Stuttgart and Witten-Herdecke. Here also, Michael’s strong commitment is a long way from seeing an end. His expertise, for example, is welcome as the head of the work group Succession of the German M&A Association or in the economic committee of the German Employer’s Association. In addition, the M&A authority holds more than thirty speeches every year, gives interviews in the German media such as Bloomberg TV and n-tv, or reports on behalf of ARD from the Frankfurt stock exchange as an acknowledged expert of the M&A scene. In addition to his extensive commitment, Keller also enjoys writing for various publications. Presently he is cooperating, among others, with the well-known Professor Staudt of the University of Geneva, and is writing another specialist book about M&A themes of his knowledge area, due to be published this year.

One of the most fascinating aspects of Michael’s work is the human side of his projects. “Although I am one of the oldest and most experienced

Overall, Michael and the entire M&A industry can look back at the successful past years. “In particular 2015 and 2016 were good M&A years,”

14 Acquisition International - Business Excellence Awards 2017

the consultant sums up the recent economic past. Looking at America, however, he is quite concerned. “The new US President Donald Trump is unpredictable regarding his actions and strategies, throwing the entire world in a state of insecurity, not only from an economic point of view,” says Michael in a less reserved manner than usual; in fact, he stresses his desire to be quite clear and pointed in this respect. He is truly concerned about the current political situation this year and the prospects for 2018. Because in his opinion, it is not only America that has problems; in Europe, too, something is looming on the horizon emitting clear signals for the future. The political swing to the right, which seems to be omnipresent in Europe, is most certainly not welcomed by the economy,” says Keller, taking a closer look at the local situation. “Managers are concerned and hesitant; the political situation in Europe is unfolding directly on our doorstep and markets are facing great uncertainties. The emerging right-wing parties are gaining a foothold in an increasing number of countries and are of great concern to both the economy and many citizens,” explains Keller. “These factors of uncertainty naturally have an impact on the M&A industry.” This potential for an uncertain future does not only grow with the quality of threats. There are several single factors that result in an unpredictable future regarding the imminent political developments. In addition to these problems, there are, for example, more issues such as the Brexit and the escapades of the Turkish Prime Minister Erdogan, leaving all of Europe in a state of uncertainty. Ultimately, looking at Michael it is hard to imagine that he would ever retire. Of course, when talking about the future, the mere thought about this is a long way away. Keller will tomorrow take his position exactly where he is located today: In the centre of his passion. Asked about the future outlook for Keller & Coll., the exceptionally successful consultant raises up his hand even further. Michael’s consultancy will continue to act on an international level, and this will remain the future focus. His past as an M&A pioneer will continue to set the mark in the future. Keller & Coll. was not only the first German M&A contact; the M&A boutique was also the first to have an office of its own in the Chinese capital of Beijing. Ever the pioneer, Michael established the small-cap industry in Germany, i.e. the professional sale of small companies. The current cross-border share of 60 per cent is expected to go up even further, a wish that Michael Keller has for his company. As such, we can look forward to further pioneering steps towards more international activities.

Acquisition International - Business Excellence Awards 2017 15


Best Business Technology Solutions Provider - Texas Company: UBEO Business Services (formerly Documation) Contact: Ronnie Hay Contact Email: Address: 2112 Rutland Dr. #140, Austin, Texas, 78758, USA Phone: 001512 672 4431

UBEO Business Services UBEO Business Services (formerly Documation) is the premium provider of business technology integration solutions. We invited Jim Sheffield, CEO, to talk us through the firm and the services it offers. UBEO is the premier business technology provider in the business technology market, specializing in supporting clients that seek value through investments in efficiency and productivity. Jim outlines in more detail how the firm achieves this by supporting its clients, who range from boutique operations to large multi-national companies, throughout the process.

leadership. He discusses the challenges he has faced leading a team at this level and how he has worked to overcome these.

“At UBEO, all of our new partnerships begin with a detailed Business Technology Assessment. The phrase “Technology Assessment” has become ubiquitous throughout our industry. Everyone does a technology assessment now. Where we differ from other service providers is in the depth of the analysis. Most providers will provide a detailed data analysis, but data is only the beginning for our team.

“One of the biggest changes I have gone through is from being a manager to becoming a leader. Being a manager and a leader are not the same thing. Managing is running a day-to-day operation, setting expectations and following up to ensure those expectations are being met. There are great managers out there and no business can be successful without great managers. Our organization has some excellent managers.

“Moving forward, our business will continue to go where market needs take us. Our customers are demanding more and more services from us that are slightly outside of what we consider to be our core business.”

“Leading at this level is a bit different. Ironically, you have to be comfortable with less control. You cannot directly manage anymore. Instead of setting expectations or giving direction, I try to tell my people what I am thinking and where I believe we need to go. That is the vision. Being close to our clients, my team understands the nuances of the market even better than me. As such, I set the vision and then allow their feedback to help me navigate, and turn that vision into execution on the ground. Allowing for that feedback also solves the buy-in problem. If my team has helped me craft the vision, they are already way down the line of executing without me having to sell it.”

“Our systems analysts examine the client’s workflow and listen to their needs in order to understand how best to help them achieve their goals. At the end of this BTA process, we will recommend the optimum solution based on all aspects of data, interviews, and observation. Some of our findings don’t result in a partnership because the minimum recommendation might exceed the client’s budget. As we are more comfortable with choosing not to partner over budget rather than strip out vital services in order to get a deal this is not a big issue for our firm. Ultimately, we will fail to live up to the client’s expectations and our own if we work any other way. Many clients that have been through our analysis process have come back to us after reassessing some priorities and chosen to partner with us, which is a great testimony to our level of excellence.” Jim, who draws on over 30 years’ experience in the business technology market, has helped drive UBEO to the success it enjoys today through strong

16 Acquisition International - Business Excellence Awards 2017

“There are challenges with everything you do at every level, and I have worked in every level of an organization from a front-line salesperson to now the CEO of a successful company.

Drawing on his vast industry expertise, Jim also has a strong insight into the market and the challenges and developments it faces, which he is keen to share with us. “Currently, every provider in our industry is in a race to be the lowest cost option. UBEO is the greatest value provider in our industry, and sometimes that also means we may not be the least expensive option. Whilst we do have to be competitive to be viable, I think what the market is missing is that when you get a low priced service provider, know they are making up the difference somewhere else. “Another aspect of our changing industry is the move to “Go Paperless.” A business can certainly go paperless, but there are some things you need to consider.

What is the reason for going paperless and what is the investment you are willing to put into it? You can digitize some paperwork processes fairly easily. We provide many solutions for this process, but it usually isn’t realistic for a business to eliminate all paper, and you can create some additional problems you may not have thought of. We favour responsible integrations that give clients predictable results versus chasing trends in business. Operations need to be predictable and reliable above everything else, and in this area UBEO excels.” Looking ahead, Jim outlines how UBEO will remain committed to adapting around market shifts in order to remain at the forefront of industry innovation over the months and years to come. “Moving forward, our business will continue to go where market needs take us. Our customers are demanding more and more services from us that are slightly outside of what we consider to be our core business. One commitment that I can make to our customers is that we will never do anything we are not great at. If we begin offering a service, it is because we know we can be one of the best in the marketspace. We simply do not need to do anything else.”

Acquisition International - Business Excellence Awards 2017 17


Best Trench Drain Specialists 2017 - USA Company: ACO Polymer Products, Inc. Contact: Jaclyn Revis, Marketing Services Manager Contact Email: Address: 825 West Beechcraft St, Casa Grande, Arizona, 85122, USA Phone: 001520 421 9988

ACO ACO is a market leader in trench drain solutions, offering a wide array of products to meet its clients’ needs. We profile the firm to find out more. ACO Polymer Products, Inc. introduced the concept of modular trench drains to North America over 30 years ago. Today, ACO manufactures a range of drainage and landscape products from polymer concrete, stainless steel, mild steel, cast iron, fiberglass, and molded plastics. These diverse material types are used to produce components for all applications commercial and residential construction, as well as electromechanical engineering and environmental protection. ACO is a global leader in surface water drainage and manufactures products to collect, clean, hold and release water. This addresses all phases of the water cycle and supports Sustainable Drainage (SD, SUDS, WSUDS), Low Impact Development (LID) and LEED principles. Now, the firm is the manufacturing market leader of modular trench drain systems located at the company’s modern manufacturing facilities in Arizona and Ohio. ACO Drain offers the most comprehensive range of trench drain solutions for every application. ACO Drain products are offered in a variety of widths, depths and load ratings, with grates to suit. In addition to modern manufacturing facilities for its product lines, ACO offers field support for all aspects of the business - from specification advice to installation expertise. ACO is the recognized CES provider for architects and engineers on surface drainage education. As market leader, ACO USA is constantly innovating to bring new products to the market. ACO has a fully established R&D department responsible for continuous development, quality and testing to ensure ACO products continue to lead the market and stay ahead of water management trends. To support its extensive product range, ACO provides full support from design conception to product after care. With exceptional customer service and expert technical services, ACO works closely with project engineers, architects, planners, owners and designers to understand the needs and parameters of a particular project. The team works hard to provide the correct water management solution to meet the demands of the project in the most efficient way. Technical services range from hydraulic calculations, trench run layouts, grate intake calculations, ponding analysis, part scheduling and much more. A qualified site support technician is even available for installation training and assistance. At the heart of ACO’s service is its’ strong belief in the benefits of education. The company is heavily involved in product training and continuing education and ACO is accredited to provide The American Institute of Architects continuing education course all over the country by several approved presenters. ACO Sport – the company’s sport field and stadium drainage system – has been used at Olympic venues since 1972. This product line earned special recognition during the 2014 World Cup games in Brazil,

18 Acquisition International - Business Excellence Awards 2017

when it kept the stadium in working condition during a brutal downpour. While the surrounding streets flooded, ACO’s trench drainage system kept the soccer field relatively dry, allowing the United States and Germany to play a match that would have otherwise been cancelled. In addition, the firm offers ACO Environment, which helps control pollution with liquid and solid separators and spill containment systems that are manufactured from corrosion-resistant materials. Specializing in custom drainage solutions, ACO Aquaduct provides products made from FRP (fiberglass reinforced plastic), stainless steel and other materials. ACO Utility Duct supplies surface ducting systems that are designed to protect cables and pipes against external influences. ACO Wildlife incorporates tunnels and fence systems that help wildlife cross dangerous roads safely. One of ACO’s newest product lines in the USA, ACO Stainless, includes stainless steel drainage solutions, primarily used for industrial or commercial applications where the strength and cleanability of stainless steel is most important. ACO’s philosophy of HygieneFirst represents their commitment to delivering products that provide ultimate hygienic performance for niche applications such as commercial kitchens and food processing facilities. These products are designed to effectively and safely drain away and handle process water and reduce the risk of food contamination. ACO Self is a line of residential drainage products designed for the landscaper, builder, or do-it-yourself enthusiast. The QuARTz ACO ShowerDrain products are designer bathroom drainage products that include point and linear shower drains with a variety of grate designs, finishes, lengths and accessories and are ideal for use in hospitals, hotels, resorts and residential homes. Finally, ACO StormBrixx is a unique and patented plastic geocellular stormwater management system. Designed for surface water infiltration and storage, its versatility allows it to be used in applications across all construction environments as a standalone solution or as part of an integrated sustainable urban drainage scheme. ACO Infrastructure includes a range of surface drainage products specifically engineered for highways, urban roads, bridges, docks and airports. Looking ahead, ACO USA is focused on further growth in both sales and profit. The firm understands that it must continuously improve their product offering through innovations, new product development and improving internal production processes. Overall, the firm’s customers and employees are the most important key to their success, and as such, ACO will continue to listen closely to their customers’ needs and strive to provide them with the best drainage solutions in the market.


Best Real Asset Advisory Boutique - Germany Company: Capcora GmbH Contact: Alexander Enrique Kuhn Contact Email: Address: Mainzer Landstraße 50, Frankfurt am Main, 60325, Germany Phone: 0049 69 348 765 761 Web Address:

Capcora GmbH Capcora GmbH procures equity, mezzanine and debt for projects from the energy and infrastructure sector, real estate projects and medium sized companies. We invited Co-Founder Alexander Enrique Kuhn to talk us through the firm and the services it offers. Capcora connects medium-sized companies with institutional investors and alternative capital providers and offers specialist expertise in the energy, infrastructure and real estate sectors as well as in corporate finance. Specialising in the real assets market, the firm has a strong background in this sector and is able to provide experienced and dedicated staff to assist their clients. Alexander discusses the firm and its service offering in more detail. “Capcora is an advisory boutique specialized in field of real assets. Real assets can be described as investments and assets in real estates, renewable energies, forest or investment in infrastructure such as roads, airports, rail-, telecommunication- and energy networks, schools, hospitals and other public institutions. Our business can briefly be described as transaction management in M&A or financing processes for projects or rather real assets. Every project usually has a fixed deadline and as transaction manager it is our job to secure the transaction process. Therefore it is very important for us to estimate the probabilty of success of a transaction in an early stage or even before the acceptance of a mandate.“ “Our current specialisms are the renewable energy and real estate sectors, where we see a high demand for our services which are mainly to generate new sources of capital for our clients and helping them during the financing procedures.” “Fundamentally, we see ourselves as a link between two worlds: on the one hand there are our clients which are mainly small and medium sized companies and entrepreneurs; on the other side we have semi- and institutional investors such as family offices, insurance companies, pension funds or private equity funds as well large capital provides like banks, private debt and mezzanine funds. We speak both languages and match the interests of our clients with the criteria of the investors. Based on our joint project work, we create the optimal overlap of interests, the foundation of every successful transaction.” The firm’s strategy is to focus on bottleneck situations such as bridge financing. Alexander explains this strategy and discusses how this helps it to achieve success for both it and its clients. “Capcora provides bottleneck financing such as mezzanine bridge financing for the construction of windfarms or real estate projects on short notice. We help developers to strengthen their equity by raising mezzanine capital, so that they can advance with

developing several projects at the same time.” “Especially in the capital intensive development and realisation phase or prior to signing a supply and construction contract, bridge financing proves to be a time-sensitive challenge, even though the‘exit’ is adequately secured. “While banks require a higher self-contribution or additional collaterals, specialized investors from our network have the necessary expertise to vitally accelerate the due diligence and financing process. We keep improving our services by constantly expanding our capital providers network in this niche sector.” Having started 2017 with a vast array of projects in the pipeline, Capcora is looking forward to a bright and prosperous future, as Alexander outlines. “Currently we are working on a variety of interesting projects in our three business areas, including onshore wind and solar parks in Germany and other European countries as well as nursing homes, residential properties and logistics projects spread throughout Germany. All of these projects will provide us with many great opportunities for follow-up business. “In addition to the support of sales transactions, a large part of our mandates deal with the procurement of short-, medium- or long-term mezzanine financing at project or company level. We continue to see a high demand for purposes like bridge or growth financing in Germany. Together with our customers, we would also like to enter new markets such as France, the Netherlands and Poland this year.”

Acquisition International - Business Excellence Awards 2017 19


Pharmaceutical Consultancy Firm of the Year 2017 - UK Company: Clarity Pharma Ltd. Contact: Tanya Monteith Contact Email: tanya.monteith@ Address: Endeavour House, Coopers End Road, London Stansted Airport, Stansted, CM24 1SJ, UK Phone: 0845 0805190 Website:

Clarity Pharma Ltd Clarity Pharma Ltd is a unique problem solving pharmaceutical consultancy specialising in market intelligence, commercial solutions and supply chain issues. We caught up with Managing Director Tanya Monteith to learn more. Drawing on over 17 years’ experience in the pharmaceutical consultancy market, Clarity Pharma uses its extensive knowledge of the pharmaceutical industry to implement customised strategies and react to changes in an increasingly competitive market, as Tanya explains. “Here at Clarity Pharma our key area of expertise is a commercial solutions provider to pharmaceutical manufacturers, helping them with any problems in the supply chain which are of a commercial issue rather than a clinical one. Often this will form identification, strategic solution and implementation on behalf of our clients. Not only do we consult for our clients but we are an outsourced commercial team, distributor and a route to market. “Right from the very start of a project we seek to provide excellence, and as such when we engage with any new client we have a clear brief between both parties to ensure that all expectations are aligned. An initial project team is established to pre define roles and responsibilities, reporting timelines and format. We treat every single one of our client’s as if they were our first and only client and have a high level feedback loop to ensure that project deadlines are met.” Undertaking the role of MD at Clarity Pharma eight years ago was a fantastic career opportunity for Tanya, and has allowed her to grow and develop with the business. She talks us through her previous experience and how she has worked hard to build a successful team, drawing on her experience to be a strong and supportive leader. “Personally, I have been very fortunate to have come through a strong corporate background in various industries starting my working life as a graduate with Coca Cola and in later years the Rentokil Group. Through this path I’ve had some excellent mentors whom have taught me not only how the world of business works but the importance of the people within your organisation. As they say ‘there is no I in team’, and every individual within Clarity Pharma provides input towards the success of the business. I take training and development of staff very serious and believe this plays a key factor in the success of retaining our people and skill set. “Fundamentally, establishing the right team around me was key to the success and on some occasions a challenge. The business has evolved greatly in the eight years since I became MD, adding a different

20 Acquisition International - Business Excellence Awards 2017

service offering to what was already an established brand and is now on a stable growth path. My passion to make it more successful than it had ever been has not diminished if anything it has only accelerated. I believe having the right team around me has allowed me to look more strategically at the business and what shape it needs to be in after my time in office. Having the support of the board in terms of investment has helped create a dynamic and versatile organisation for people to work in.” Overall Tanya is proud of the success Clarity Pharma has achieved so far and excited for a prosperous and opportunity laden future. “Since inception Clarity Pharma have established valuable and longstanding commercial relationships within our sector. Looking ahead, we are keen to continue building on this whilst significantly improving our business performance for our clients, employees and shareholders. The ongoing strategy for the business is clear: to continue on a steady growth path, providing a robust and stable business not only for the shareholders, employees but clients as well. “Being a privately owned independent provider we have the ability to react quicker to the changing environment. With that in mind, we continue to look for other services within our sector that can be added to the model not only to add growth to Clarity Pharma but bolster the proposition and value to the clients. It is always a key goal to strengthen the Clarity Pharma value proposition and we look forward to the opportunities that achieving this goal will bring.”


Financial Services Group of the Year - South Africa Company: Discovery Limited Contact: Barry Swartzberg Contact Email: Address: 155 West Street, Sandton, 2146, P.O Box 786722, South Africa Phone: 0027 11 529 4514 Website:

Discovery Limited Discovery Limited is a shared value insurance company whose purpose and ambition are achieved through a pioneering business model that incentivises people to be healthier, and enhances and protects their lives. We invited Barry Swartzberg to tell us more. Drawing on over a quarter of a century’s experience, Discovery is an innovative insurance company operating primarily in South Africa and the UK. Barry, who is co-founder of the firm, discusses the history of this vibrant and dynamic company and how it has grown into the success it is today. “When Discovery was founded in 1992, I worked alongside Adrian Gore to develop the Discovery concept and the business. We wanted the business to have an impact and for it to touch people’s lives in a positive way. Friday, 10 March 2017, marked 25 years to the day that we started Discovery. What we could not have known was how the brilliance of our people and what they do would develop Discovery into the diverse and successful financial services organisation that it is today, operating in the healthcare, life assurance, shortterm insurance, savings and investment products and wellness markets. “From the outset, our core purpose has always been clear – to make people healthier and to enhance and protect their lives. Most companies know what they do and how; but very few know why – we believe this clarity of purpose has contributed profoundly to our progress. Our secondary aim is to be a market disruptor and a force for social good. A fast-paced environment that supports idea generation and celebrates progress and achievement enables this. What also helps set us apart is the way our people challenge themselves every day to identify solutions that benefit our company, our clients and society. “Since 2005 I have been leading the diversification of Discovery’s operations both locally and internationally and recently, I took on the role of leading our global operations, through a formalised entity called the Vitality Group. Founded in Johannesburg, Discovery owns and operates financial services businesses in South Africa and the UK, and through our international partnerships with leading global insurers; Vitality has grown into 14 countries. Today, with close to 12 000 employees worldwide, Vitality impacts 6.9 million people around the globe.” Operating internationally, the firm tailors its services to meet the needs of each specific market. In South Africa, Discovery operates in the industries of health insurance, life assurance, long-term savings and investments, short-term insurance, credit card and wellness. In the UK, Discovery operates in the private medical insurance, long-term protection and wellness markets. Barry is eager to highlight the firm’s vast array of services and the markets it operates in and how the firm strives to provide excellence to each of its diverse range of clients. “Driven by a core purpose, to make people healthier and to enhance and protect their lives, Discovery has

over 25 years developed solutions that address specific needs, disrupt the industry, and change the way insurance works. In the healthcare industry, Discovery was first to put consumers in charge of their daily healthcare spend with a Medical Savings Account, in life assurance it was first to split risk and savings. With hundreds of innovations to benefit clients, innovation is a key pillar of the operating model and is encouraged across the business through yearly product updates. Vitality, developed in 1997 as a wellness solution, is a world-leading health promotion programme that assists to monetise insurance risk and share value from improved health with clients, and societies around the world. In our primary markets, Vitality is offered either as an integrated part of, or in conjunction with, our insurance products. Vitality supports Discovery’s broader business by increasing product integration and cross-selling opportunities across the Discovery portfolio of products. “Through our partner markets, Discovery operates in the US, Canada, Europe and Pan-Asia. In these markets, we offer shared-value insurance products (Vitality integrated with life assurance). In China, Discovery has a 25% partnership with the Ping An Group of China through Ping An Health and offers private health insurance cover in this market. Sharedvalue insurance products are offered with Ping An Life (Vitality integrated with life assurance). We also offer corporate wellness solutions to clients in the US through The Vitality Group. What unites each of these markets is our dedication to offering the very highest standard of service and achieving excellence in each and every one of them.” Ultimately, despite having already achieved impressive success around the world, Discovery is not ready to rest on its laurels, and Barry has big plans for the future of the firm which he is eager to share with us. “At Discovery, our growth methodology is aimed at reaching operating profit growth of CPI +10%, and creating a stable of profitable, disruptive businesses that embody our purpose of making people healthier. Vitality Group is a rapidly growing global franchise with strong membership growth. We also continue to invest in new initiatives, which include our banking aspirations; the Global Vitality Network; and new adjacent businesses, namely entering commercial insurance through our short-term insurance business, Discovery Insure; the addition of Umbrella Funds in Discovery Invest; and a new investment venture by Vitality UK. This work combined with a rigorous capital management philosophy that is both disciplined and receptive to opportunity, puts us well on course to reach our ambition to become the best insurance organisation globally and a powerful force for social good.”

Acquisition International - Business Excellence Awards 2017 21


Most Innovative Waste Recycling Company 2017 - Sussex Company: EA Recycling Ltd Name: Electra Acropolis Address: Tower Point 44, North road, Brighton, BN1 1YR Website: Email: Phone: 01273 020 224

EA Recycling EA Recycling, a solutions-based waste management company, is an innovative pioneering service provider with a dynamic approach to the recycling industry. With over 15 years’ experience in the industry, EA Recycling’s aim is to deliver the eco-friendliest commercial solutions possible that balance business and environmental interests. Winning this award is a testament to the company’s ethos. It recognises EA Recycling’s vision, dynamic approach to business and pioneering services. The provision of a full suite of facilities management services, centred on landfill avoidance, help its customers by harnessing good returns for recyclable materials in many formats. Of course, offering innovative services is only a contributory factor to the company’s success; its attitude towards its customers is also recognised as outstanding. The company’s position is strengthened thanks to its ability to maintain perspective, which can only be achieved by fully understanding each client’s needs, as Alex Hall, Managing Director, who honed his knowledge and customer service ethos from working with the largest cardboard recycler in Europe before expanding his knowledge and expertise to include total waste management, commented.

“...we invest heavily in their ongoing training, encourage freedom of expression and to take personal responsibility.” “As a company, we firmly believe that for a project to be a success it has to be entirely customer-focused. To make sure we fully understand each client’s needs, we conduct a site visit, undertake an audit and then propose a bespoke action plan that meets, and frequently exceeds, our customers’ expectations.” This level of service and commitment to its clients’ stems from the impressive level of experience of its people gained from within the recycling industry. Alongside Alex, company’s Sales Director, Electra Coutsoftides, has a wealth of experience from working with Fortune 500 companies. Focusing on business development, market expansion, and growth strategies with an emphasis in marketing, this insight has helped EA Recycling to grow its market share continuously. “Delivering first class customer service is only one aspect of doing a job well,” explains Electra. “It is also essential everything behind the scenes runs like

22 Acquisition International - Business Excellence Awards 2017

clockwork, which is why we have recently invested in new management software that helps our team to track and trace every load.” The recycling industry is growing, and as with all sectors, there are some businesses whose practices have tarnished the industry. This, in part, is being addressed by the ever-changing rules and regulations that are being imposed. Although many see this as unnecessary bureaucracy, it means only those companies with the ability to be agile in their approaches, will be able to continue to grow and adapt. EA Recycling’s innovation does not stop with its service provision; it has developed a due diligence procedure that protects it, its clients, suppliers, transport network, in fact, every link in the chain, to ensure it remains compliant with regulatory change while maintaining its reputation as a transparent and trustworthy company. As a result, its client list has consistently grown through recommendations, organic growth, actively developing its market share and commitment to the environment. Looking to the future, EA Recycling’s strategy is simple: steady, sustained growth. This ethos is engrained in all the company’s personnel. In contrast to a micromanagement style, EA Recycling’s management prefers a collaborative style of leadership. “Our greatest asset is our people,” said Alex Hall, “which is why we invest heavily in their ongoing training, encourage freedom of expression and to take personal responsibility. It is this excellence in service that makes our team and company stand out.” Building on its success, 2017 will see an expansion of its transportation network and the introduction of truck brokerage services for the waste industry, specialising in waste transportation. Always looking to grow and innovate, the company is actively looking for investment opportunities to expand its waste trading business and replicate its current success and impressive ROI. “We hope this award will be the first of many to recognise our commitment to the recycling industry and our customers,” commented Alex. “As a team, we are passionate about our environment and are looking forward to working with our local council in Brighton that shares our enthusiasm.” Already working with large producers of waste and recycled materials including multi-site global companies, logistics companies, manufacturers, clinical services and commercial waste collectors, the company hope the potential global exposure from winning this award will highlight the company’s attributes and potentially attract investment opportunities for future development.


Best Valuation Corporation 2017 – Vietnam Company name: Southern Information and Valuation Corporation Contact person: PhD Lawyer Nguyen Van Tho Phone: (+84) 93971 5555 97940 4048 - 91856 5363 Contact email: vn; Address: 359 Nguyen Trai, Nguyen Cu Trinh ward, district 1, Ho Chi Minh City, Viet Nam Website:

Southern Information and Valuation Corporation Drawing on over 17 years’ experience, Southern Information and Valuation Corporation (SIVC) is a valuation company with more than 300 staff and 37 affiliated units spreading all over the country. We invited PhD Lawyer Nguyen Van Tho to tell us more.

Founded in 1999, SIVC carries out valuation for assets, including land, real estate, machine and equipment, business value, intangible assets, investment projects, forest resources and various kind of mine, supporting a wide range of clients. Nguyen believes that the firm’s dedication to supporting these clients, professional ethics of experts, combined with the skills and dedication of its professionals, are the secrets behind the firm’s success.

“Valuation is an essential part of market economy, a yardstick of the value of commodity assets and helps the market to operate objectively and transparently. Vietnam’s valuation industry is still young compared to other countries in the region and in the world. However, Vietnam’s valuation industry has developed rapidly. It can be said that Vietnam’s valuation industry has caught up and updated with advancement in the world’s valuation industry very fast and timely.

“Here at SIVC we work hard to attract new clients and work with them to ensure that they enjoy the very highest standards of service when they work with our firm. To ensure that they have an enjoyable experience working with us, we have a staff of professionally trained advisors on hand. Our procedures are simple but effective. We carry out valuation requests fast and our service price is appropriate to market conditions.

“Despite this change being positive for the most part, this rapid development also caused many inadequacies, consequently, the law has also gradually adjusted, but the inadequacies still exist such as unfair competition, determination of asset value does not accurately reflected market, etc. In my opinion, the law of Vietnam has also changed to direct Vietnam’s valuation industry towards orbit to better meet the needs of the market and society, to actively contribute to immature market economy of Vietnam.”

“As staff are so important to our success, our strategy revolves around training personnel and managing all activities of company according to the procedures established by ourselves to satisfy the demand from the law and the market. Our personnel must have professional ethics and professional skills in each stage of processing dossiers, in combination with advanced management system based on the design, operation, and usage of management software so that they can properly support our clients.” Having operating in the Vietnamese valuation market for so long, SIVC has a strong overview of the market which Nguyen is keen to share with us.

Overall, Nguyen has plans for SIVC which revolve around market growth in order to make SIVC a market leader and provide the best possible services to clients. “Looking ahead, my dream is to build upon SIVC’s success and for the SIVC staff to have good professional skills and professional ethics, which will be able to satisfy all demands from clients and ensure that we are always a leading company in Vietnam’s valuation industry.”

Acquisition International - Business Excellence Awards 2017 23


Cognitive Computing Company of the Year 2017 & Award for Excellence in AI Innovations Company: Volume Contact: Chris Sykes Contact Email: Address: Buckhurst Court, London Road, Wokingham, Berkshire, RG40 1PA, UK Telephone: 0118 977 5800 Web Address:

Volume Volume is a leading global technology and innovation company, responding proactively to Industry 4.0 by developing award-winning content in a futureready format. We invited Chris Sykes to tell us more. Founded in 1997, Volume is one of just a few companies to have taken artificially intelligent applications to market; one of the only businesses to have resident robots; and the first in the world to have a cognitive website: an example of its Digital Concierge® application. Chris discusses the benefits of this innovative technology. “Speak to any soon-to-be parents, and within a few minutes you’ll become aware: they know that raising children is perhaps one of the most rewarding things we can do, they’re excited for their journey into mother- and fatherhood (if a little nervous), but above all else, they are hideously unprepared. “The same can be said of organisations about to enter the world of artificial intelligence (AI). They know it will empower them to improve the customer experience, free their workforce from the mundane and automate the first touch. They know it’s a worthy investment, they have heard the hype and they look forward to achieving real results with smart machines. What they don’t know is where to start, and what will be required from them.

“...allows us to extract the highest degree of accuracy out of our technology.” “As such, at Volume we not only provide that guidance and a roadmap for businesses looking to design, develop and deploy an AI solution – we produce, launch and train apps ourselves, with the expertise of our dedicated teams that specialise in cognitive computing, artificial intelligence and experiential robotics. We’ve even established a technology company – the Colombo Centre for Cognitive Computing (CogCom) – and have our own Interactive Experience wing in Plymouth.” Though the firm’s innovative Conversational AI platforms, LUSY and SUSY, the firm are now able to achieve great things. The firm provided them with data and spent hours tirelessly trying to teach them to walk, think and talk. In order to teach the applications true interaction, Volume put them in front of its closest peers and families, because the only way for them to learn was through end-user interaction, as Chris explains. “Our approach revolved around taking LUSY and SUSY out into the world before they were

24 Acquisition International - Business Excellence Awards 2017

really ready, to teach them its ways. We faced setbacks along the route, including complexities in handling natural language processing (NLP) and unstructured data, but developed our own propriety technology to overcome them. We enlisted nannies and babysitters and teachers, from CX specialists and cognitive designers to data scientists who understood our solutions’ inner workings. Eventually, we found ourselves with two mature applications that now receive positive feedback from all that encounter them. “Throughout this time, we coined our own method of assisting businesses with their AI adoption and journey. It’s called the Cognitive Solution Implementation Programme (CSIP), and it’s a four-phased approach that helps organisations in multiple industry sectors understand what AI can contribute to the company, then how to get going. Ultimately, Volume’s mantra is ‘Look Forward’, and as such the Chris does just that as he proudly outlines the firm’s latest innovation and how this will revolutionise the AI market. “Looking ahead, we are currently developing a new application, CASY, or the corpus assessment system, will pull LUSY, SUSY and our customers’ apps into line – much like any sassy little sister – by guiding us through a step-by-step process of assessing and managing a data model using intuitive tooling. It’s this data model that allows us to extract the highest degree of accuracy out of our technology. “Once CASY is deployed, we will continue to advance LUSY’s development, and hope that soon she’ll be able to identify users’ moods as well as what they’re asking. She can then serve up answers to their questions in a way that suits their state of mind and personality. In time, she might even be able to recognise return visitors and their facial expression using pioneering recognition technologies.”


Most Trusted Driving School - Sunderland Company: Chris Chambers School of Motoring Name: Chris Chambers, Business Owner/Driving Instructor Address: Sunderland, Tyne and Wear, United Kingdom Telephone: +44 7951 047894 Email: Website:

Chris Chambers School of Motoring Chris Chambers School of Motoring offers a variety of effective, client centred, driver education and training solutions to holders of provisional, full, and international driving licences. We invited Chris Chambers himself to tell us more about how the firm has come to achieve the success it enjoys today. Chris Chambers School of Motoring supports a vast array of clients, from those setting out to attain their full UK driving licence, clients requiring familiarisation of the UK roads, to those in need of an injection of confidence and reassurance, for example, following their involvement in a road traffic accident. It is this variety that keeps things interesting for Chris, but what unites all of these clients is the superior level of support and service he gives them. This starts right from the moment they book with him, as he explains. “Learning to drive can be a daunting experience, and as such at Chris Chambers School of Motoring the aim is to ensure that clients get the very best service that meets their needs right from the start. The first, and perhaps the most important thing to do once the client has committed to learning, is to find out exactly what their individual needs are, before then determining the best way forward. This process would involve tailoring a plan of action, including, amongst other things, setting out and agreeing on achievable goals. I would then, by way of further discussion, determine the client’s preferred learning style or styles, which would enable me to tailor my teaching and coaching methods to the client’s strengths. “In addition, one of the most important aspects of ensuring a successful outcome is to involve the client as much as possible in their own learning. This is done by crafting the session in such a way that, for example, rather than tell the client how to do something, instead help them find ways of doing it and achieving it themselves. Through this approach the learning becomes a personal achievement, and the knowledge they gain during the process will likely remain with them longer as a result.” Drawing on his previous experiences, both as an Automotive Electrical Engineer then later as a Recruitment Consultant, Chris has a strong understanding of both cars and the people who drive them, which is invaluable in his current role. He discusses how he draws on his previous roles in his current position and how he works to learn from his past careers. “In my current role as a Driving Instructor and business owner, I have drawn upon my previous working experiences on a daily basis. Both of my previous careers’ required a strategic, customer focussed approach, particularly while in recruitment,

as I was meeting a wide variety of people, each with an individual set of needs and requirements, which is much the same as I do now when working with a client. I aim to tailor my teaching and coaching to meet the needs of the individual; a very ‘client centred’ approach. From a business owners’ perspective, I draw heavily on my previous experiences when interacting with prospective clients.” Within the wider driver education and training industry there are series of reforms currently being passed in order to modernise driver training. These reforms are, in the main, concerning the Approved Driving Instructor (ADI) qualification process, along with proposed changes to the driving test; this is in an effort to help the next generation of drivers cope with the increasing demands of modern motoring. These reforms are creating a slight stir amongst those in the industry, however, Chris feels that they will be accepted as more members of the market understand them. As such, Chris is keen to adapt to these changes as he looks towards the future, in order to remain at the forefront of the latest industry innovations. Ultimately, building on the success he has enjoyed so far is Chris’ ongoing focus as he seeks to offer a wider range of services and serve more clients, as he proudly concludes. “Looking ahead, my ongoing strategy is to expand my business. Initially, this would be in terms of recruiting additional driver trainers. This would be in an effort to service prospective customers, in the main those requiring automatic transmission driver training. I receive numerous enquiries each week concerning the availability of automatic transmission tuition, however, I am not currently in a position to service such prospective customers. Automatic transmission tuition is becoming increasingly popular, however, I do feel that the number of training providers offering such training in my geographical location is minimal, and is therefore a viable business opportunity. “Further to this, I am a qualified QCF Vocational Assessor, therefore, I intend to offer both provisional and full driving licence holders the opportunity to undertake BTEC awards in Safe Road Skills and Attitudes and/or Demonstrating Safe Driving. These developments will provide me with a number of great opportunities which I am looking forward to taking advantage of.”

Acquisition International - Business Excellence Awards 2017 25


Innovative Payment Solutions Company: On Track Innovations Ltd Contact: Neil Barr Position: Director of Marketing Contact Email: Address: Z.H.R Industrial Zone, Rosh Pinna 1210001, Israel Phone: +972 4 686 8000 Web Address:

Best Cashless Payment Solutions Provider - Israel

On Track Innovations Ltd On Track Innovations Ltd (OTI) is the one global cashless payment solutions company that provides vending, kiosk and pulse machine operators with expert services and the right variety of contemporary solutions built upon our field proven install base experience. We invited Director of Marketing Neil Barr to tell us more. Founded in 1990, OTI has served the cashless payment industry for more than 25 years, offering versatile modular solutions at a competitive price. Neil discusses the firm’s solutions in more detail and outlines how the firm’s client focused approach ensures that they receive the solution that meets their needs. “At OTI, we are committed to leading the market in cashless payment solutions that exceed our customers’ evolving needs. We believe this is an unmatched proposition in terms of the value we bring to the market and our customers, who are some of the biggest vending operators globally. We provide white labelled OEM solutions, and maintain an extensive network of strategic partnerships in every region of the world.” Since inception the firm has been pioneering various innovations in the payment market. OTI focused on special RFID products for personal identification applications when it started. This involved developing the hardware and the software for both the RFID readers and the RFID tags-cards. As no technology defining standards were available at that time, they were required to develop their own unique solutions from scratch. In 1995 OTI embarked on the development of the world’s first contactless two chip secured smart card solution. The idea was bold and ingenious. That idea was to develop an antenna interface chip that would sit alongside the existing secure contact smart card chip. The result was the first secured contactless smart card solution – The Combi Card. This two chip Combi product was the first available on the market, combining the security of contact chip technology with the versatility of contactless functionality. It was sold to various customers who were keen to adopt this revolutionary technology even before the establishment of a relevant international standard (pre ISO1444-3). The successful development of the Combi product compelled Samsung to approach OTI in 1998 with plans to develop a single chip Combi product. OTI developed a special antenna interface that was integrated with Samsung’s contact smart card technology. The resulting OTI solution was the basis for Samsung’s whole family of subsequent contactless products. In 2002, a similar approach was initiated by a Chinese company (CIDC-HID) for the Chinese Contactless ID Cards project. This project was also completed very successfully. Later, in 2002 MasterCard decided to adapt similar technology into their cards. OTI pioneered the

26 Acquisition International - Business Excellence Awards 2017

development of NFC contactless technology for MasterCard, and in mid-2002, were the first company to successfully trial and field test NFC contactless smartcard technology in the payments industry. Additionally, OTI was the first company in the world to develop a contactless smartcard operating system. OTI developed inlays that turned ordinary cards into secure contactless smartcards. Or put another way, OTI could upgrade ordinary plastic contact chip cards used by banks, into secured contactless smartcards. More recently, OTI was the first company outside Japan to achieve FeliCa certification on its OTI-Uno range of contactless readers. These innovations highlight OTI’s dynamic approach and skill at remaining at the forefront of the latest industry developments and trends. The biggest change in the payment technology market over recent years has been the emergence of a cashless society and consumers living a cashless lifestyle. OTI is incredibly well placed to lead the technology charge around the IoT Wearables boom, and enabling world commerce to take place with our cashless payment solutions and cashless payment hardware, as Neil concludes. “Fundamentally, here at OTI we are disruptive in terms of our technology and are able to provide solutions to meet the ever changing needs of our market. We support all the latest contactless payment technology, and in many cases, we create innovative new products and solutions to remain at the cutting edge of the payment industry. Our OTI-Uno cashless readers are a good example, in that we are the first company outside Japan to offer a contactless reader that is dual EMV and FeliCa certified. “In addition, we are also disruptive in providing a low entry point solution for existing vending machine operators that want to access all the latest telemetry functionality and that is also scalable to grow with their needs. The GoBox is a good example of this. It has all the functionality required by machine operators, such as connectivity and telemetry, yet can be scaled up to meet future requirements such as media streaming and locations based promotion campaigns. “Overall, OTI are experts in releasing new products. We develop solutions in such way that it meets current requirements, but will also support future requirements, and all with an affordable price tag. Moving forward we are looking forward to developing and releasing innovative new products which will meet our clients’ needs.”


Best for Hospitality Training & Consulting - UK Company: Anderson Food Hygiene Contact: Sylvia Anderson Contact Email: enquiries@ Address: Tuition House 23-27 St George’s Road Wimbledon, London SW19 4EU Phone: 0208 687 0654 Website: Twitter: @foodhygiene1 Facebook: andersonfoodhygiene LinkedIn: foodhygieneexpert

Anderson Food Hygiene Anderson Food Hygiene is a vibrant, Training, Auditing and Consultancy Company dedicated to educating the importance of Food Hygiene, HACCP, Health And Safety, First Aid, Fire Safety, Licensing and Train the Trainer to a diverse client base within the UK and Internationally. We invited Managing Director Sylvia Anderson to tell us more about the Company and the range of services it offers. Founded in 2003, Anderson Food Hygiene is a Multi Award Winning Training and Consultancy Company working within the Hospitality Industry, winning 21 UK and Local Business Awards, delivering specific, tailored and innovative Food Safety and Health and Safety solutions to a variety of high profile hospitality clients ranging from 5* hotels The Langham; The Beaumont; The Ritz; Claridges and The Connaught a well-known 5*. Restaurants like The Ivy; Scott’s; Sexy Fish; Zuma; Roka; The Wolseley; Oblix to 5* supermarkets and retail outlets like John Lewis; Waitrose; Whole Foods Market and destination venues such as Chessington World of Adventures and Chicago Rib Shack. The Company offers a bespoke service to ensure each client receives the support they need, as Sylvia explains. “At Anderson Food Hygiene, when we take on a new client or project we use a tailored approach as every food business is different from premises; cooking processes; staff and customers. We become part of their team, being always accessible to ensure they meet UK legislation and educating each team member on the pitfalls of getting it wrong.

“...Anderson Food Hygiene remains committed to developing and adapting its service offering to ensure clients receive the very best support and training.” “Our team of Consultants assist each client providing guidance on menu changes for high-risk foods; documenting and implementing new cooking procedures; delivering new starter training or refreshing their food safety/health & safety training right through to delivering risk assessments; new policies and procedures for new store openings. “This dedicated approach ensures that we are our clients’’ learning gateway; their safety net; their personal food hygiene expert – we repair, protect and develop their food safety and health & safety standards to achieve a 5* Food Hygiene Rating.” Among the Company’s vast client list is Cirrus Inns, who own the Epicurean Collection, 20 iconic country pubs and inns including The Punchbowl, Mayfair.

Although a challenging annual Audit project, it remains one of the most memorable and favourite projects for Sylvia. “Being retained to deliver an extensive Auditing, Training and HACCP programme with one of the most forward thinking food businesses in the UK is very exciting. The Epicurean Collection have a real vision to deliver creative and challenging British food focusing heavily on locally sourced produce and embracing complicated new cooking methods to generate standout and rejuvenate the British Pub Industry. Tim Powell, Head of Food, has been instrumental in ensuring that I am personally involved in supporting each individual team providing constant support from regular audits; training and instilling best practice at each site. It is extremely important, as a business, that we are able to ensure they retain their Food Hygiene ratings and that they operate safely especially when they are working with more high-risk food such as salmon gravlax and beef carpaccio – a complicated but very rewarding experience.” In order to build upon the success the business has already achieved, Anderson Food Hygiene remains committed to developing and adapting its service offering to ensure clients receive the very best support and training, as Sylvia outlines in her concluding comments. “Looking ahead, the priority for 2017 onwards is to focus on increasing our revenue significantly through changing our focus to delivering more packaged solutions to the Hospitality Industry. To do this, we need to continue to raise my profile as a Food Hygiene Expert throughout the UK, and as such we will be working with ITV, BBC and Channel 4 to ultimately be the voice of Food Hygiene. “Longer term, our five-year Business Strategy outlines plans for profit growth across our portfolio of services focusing on securing more food safety and health and safety audits and manuals, HACCP development, EHO inspection support, food poisoning allegations and health and safety and fire risk assessments. To achieve this, we are embracing new types of training mechanisms and investing in new technology to streamline our auditing and HACCP solutions. This will provide us with many exciting opportunities going forward which we are looking forward to taking advantage of.”

Acquisition International - Business Excellence Awards 2017 27


Best Fire Prevention Advisory Service of the Year - UK Company: Anglian Intumescent Limited Name: Jennifer Hull AMIFPO Email: enquiries@ Web Address: www. Address: Unit 14 St Georges Tower, Hatley St George, Sandy, Bedfordshire, SG19 3SH. Telephone: 01767654117 Fax: 01767654118

Anglian Intumescent Limited Drawing on over 30 years’ experience in the fire prevention market, Anglian Intumescent Limited is the regional technical fire consultant company for Envirograf covering the whole of East Anglia. We spoke to Jennifer Hull to learn more about the firm and how it works to ensure the safety of its clients across the region.

Established in 1987 Anglian Intumescent started life supplying passive fire protection products and advising the correct use of intumescent products for a specific situation, such as upgrading existing old original panelled doors or lath & plaster ceilings and walls. Later, the firm was one of the first Technical Fire Consultants and suppliers of these products which came into Building regulation requirements BS 476 in 1987. Shortly after this feat was accomplished, it became evident that there was also a market for the supply and installation of the products, as there was a lack of knowledge originally on where, how and when intumescent products are required and how to install them correctly. As such, the firm has since diversified into this market, and has now gained phenomenal success, as Jennifer outlines as she discusses how the firm works to provide its clients with the very highest standards of support and service. “As one of the leading technical fire consultant companies for the whole of the United Kingdom, our focus is to ensure that every project receives a prompt service with full attention and achieve complete customer satisfaction. We believe it is very important to provide a high level of service and a top quality range of passive fire prevention products, to help save lives and protect buildings against smoke and fire damage, and can overall reduce fire damage claims. “In order to achieve this, we have a very dedicated & knowledgeable team with experience to provide technical advice and support with solutions to fire stopping applications. We are also able to provide a specification service for Architects, Fire Officers and Building Control Officers. All of our installers are fully

28 Acquisition International - Business Excellence Awards 2017

trained by NAPFIS, enabling us to supply a NAPFIS certificate for installation services; this ensures all products installed are correct in accordance with the regulated standards.” Due to an ever expanding company and growth within the fire prevention industry, the company was recently moved to a much larger property a grade II listed building in St Georges Tower, Hatley St George, Bedfordshire. This highlights the success of Anglian Intumescent’s approach. Despite this, Jennifer is keen to emphasise that the firm will not rest on its laurels, and remains committed to offering its clients the very highest standards of support. “Ultimately, passive fire protection products play a crucial role in any new buildings, domestic or listed building refurbishment projects. By applying or installing the correct products specified, they help to allow a safer way to evacuate the building. Also to assist in the safety of the Fire and Rescue Services Fire Fighters to carry out their work in a safer and more controlled environment. “When installed correctly, products will form a ‘compartmentation’ to the rooms. This means to hold the fire and smoke within an area and allowing a minimum of half hour protection to said area. Specifying details to give the best performance and to enable people to keep original features within all property types is interesting, challenging and rewarding in seeing a finished item, often meaning designing and testing a completely new product range to suit. Moving forward we will continue with this safety led approach to ensure that we grow even further and support an even wider range of clients over the months and years to come.”


Best Wireless Worker Safety Monitoring Products Supplier 2017 & Award for Innovation in Safety Monitoring Technology - Canada Contact: Cody Slater Contact Email: Company: Blackline Safety Address: Suite 101, 1215 – 13 Street SE, Calgary, T2G 3J4, Canada Phone: 001-403 451 0327 Web:

Blackline Safety Targeting a broad cross-section of industries where safety is a corporate priority, Blackline Safety delivers safety solutions and location awareness. We spoke to Cody Slater to find out more about the firm and the services it offers. Blackline have been developing and manufacturing connected safety technology for nearly a decade, providing employee-worn, wirelessly-connected devices accompany personnel wherever they work, watching over them to ensure their safety. Cody discusses how these innovative devices ensure the safety of users on remote sites and are designed to meet the varied needs of the firm’s clients. “At Blackline Safety, we work incredibly hard to deliver the maximum value for customers who purchase our employee safety monitoring technology. Each safety monitoring device incorporates a combination of wireless, location and automatic incident detection technology. Their purpose is to immediately alert monitoring personnel of a threat to the employee’s wellbeing. For example, our new G7 device is the only solution on the market to incorporate 2G/3G wireless, a modular environmental gas detection system and a two-way speakerphone that enables monitoring personnel to speak directly with the employee. Should an incident occur, the monitoring team can dispatch resources to the employee’s exact location.” “In order to ensure we meet clients’ needs, we work closely with clients to deploy an overall system that works according to their unique structure, employee roles, the work at hand and their environment. Our web-based monitoring software enables any business to monitor their personnel directly or we can take on this responsibility with 24/7 live monitoring. Each of our solutions is customised to each employee’s requirements—from fall detection, man-down detection, different gas monitoring requirements and even a check-in timer. An emergency response protocol is documented and on-file within the monitoring account, along with leading response management tools. Everything we do comes down to optimising emergency response time, to make the difference between employee rescue and recovery.” “When we engage with a client, our on boarding process begins with a discovery phase that ensures we have collected the requirements for a seamless adoption of our technology. Next, we set up monitoring accounts, add employees to an address book, establish the emergency response protocol and create device configuration profiles that tailor the operation of each monitoring device per employee role. Every employee is then trained on how to use equipment and a following test phase begins to reinforce employee training while optimising processes. When all assessments are in place, the system transitions to a live monitoring stage with full escalation of every safety alert.” Overall, Blackline Safety is a global business, supporting small and medium-sized businesses

through to multi-national companies. Offering services in over 200 countries, the firm can support the most challenging requirements across many industries, and requires a dedicated leader with vast industry experience. Cody, who started the firm started BW Technologies that grew to be a leader in portable gas detection that was ultimately acquired by Honeywell, outlines how he developed this firm into Blackline and has grown this company into the success it is today. “Started in the 1980’s, the team at BW worked hard to introduce many innovations, including the zeromaintenance, disposable gas detectors. Since the early 2000’s, the level of innovation in gas detection has slowed down as gas detection has become more of a commodity, primarily focusing on battery life.” “The key problem with traditional gas detectors is that they are disconnected and only call out with an audible alarm, hoping that someone is nearby to provide help. The result for any given situation is that several hours may go by without an employee receiving critical assistance.” “Blackline has begun the process of revolutionizing the safety industry with the introduction of connected safety monitoring technology that incorporates gas detection. Our new G7 converges the best in portable gas detection with our proven connected safety monitoring capabilities. We are the first vendor to offer a turn-key monitoring system with gas detection that connects with 2G/3G wireless technology rather than requiring expensive Wi-Fi networks in facilities or the need for a Bluetooth connection to a second device.” “Ultimately, the most important thing that I have learned, through the creation of BW Technologies and driving the growth of connected safety technology at Blackline Safety, is the need for a world-class team. I have had the fortunate experience to guide these two businesses, but each and every employee is crucial to any business’ success. Most businesses struggle in the early years to find their path and deliver the right products or services to their clients. This can be a challenging time but perseverance, resilience and the right team are the foundation for sustainable growth.” Moving forward, Blackline’s focus will remain firmly on ensuring the safety of everyone who uses their devises, as Cody concludes. “As we look to the future, we will continue innovating to bring the most value to our customers. Whether an employee faces an injury, a health event, gas exposure or needs to be evacuated, our solutions make this an efficient process to manage, to improve employee outcomes.”

Acquisition International - Business Excellence Awards 2017 29


Best Vehicle Origin Screening Company - Czech Republic & Most Innovative Vehicle Valuation Program: CebiCat GT Company: Cebia, spol. s r.o. Address: Türkova 1001, 149 00 Prague 4 Phone: +420 267 91 3737 Fax: +420 267 91 5566 Email: Website:

Cebia Cebia is the leader in the provision of services focused on identifying and verifying the origin and history of cars in the Czech Republic. We spoke to Vlastimil Fric from the firm to learn more.

Cebia offers a wide range of services across the vehicle organ market. After launching few systems for the documentation and classification Cebia brought the AUTOTRACER system into operation in 2008. This innovative offering is an internet information system for the general motoring public. It provides valuable information about used car before the purchase. What sets this unique system apart method of checking identifiers and a statement of available on-line information from the history for car specified by its VIN with the most useful information regarding evaluation of odometer status. AUTOTRACER has since become the main service for more than 1 million customers per year. This unique system serves both to corporate clients and the motoring public. Vlastimil outlines how the firm has worked to develop this creative solution to meet the needs of its varied clients.

“...committed to developing the most innovative solutions to meet its clients ever evolving needs...” “Cebia is deeply and long-term involved in automotive business and has a strong know-how. We analyze the environment, customers, stake-holders and competitors and develop new innovative products. As we did in case of CebiCat GT. This unique system is using a comparative and self-learning methods for vehicle price evaluation. That is why the system is so accurate and comfortable and easy to use for the users.”

30 Acquisition International - Business Excellence Awards 2017

Thanks to its strong focus in the vehicle origin market, Cebia has become passionate about ending car theft and supporting clients through this issue, as Vlastimil outlines. “Cebia is deeply involved in tackling vehicle crime and fraud. Eastern European markets are facing the biggest problems with the car frauds, compared to Western Europe. The further you go to the East and South of Europe, the worse the problems are. We are glad that we are contributing the improvement of the situation and to secure our customers.” Moving forward Cebia remains committed to developing the most innovative solutions to meet its clients ever evolving needs, as Vlastimil is keen to explain in his concluding comments. “Our B2B as well as B2C clients are seeking an even more comprehensive range of innovative products and services regarding safe purchase of used vehicles, to insure them as simple as possible and to finance them. As such Cebia is focused on providing these new solutions and overcoming the new challenges they bring. There is new project for the motoring public which we are currently developing which is a mobile application providing the motorists with overview of the car expenditures, alerts on upcoming car events, car repair shops search, car bazaar advertising, forum with experiences exchange, social relations etc. All of this will be offered free of charge. Launch of this mobile application called CarOlina is scheduled to second half of 2017 and we are excited for the opportunities this will bring.”


Company: Cherish Hair & Beauty Contact: Cheryl Miller Contact Email: Address: 1A Kingsknowe Road North, Longstone, Edinburgh, EH14 2BN, UK Phone: 0131 337 8333

Hair & Beauty Salon of the Year 2017 - Mid Lothian

Cherish Hair & Beauty Cherish Hair & Beauty is an award winning, Edinburgh based hair and beauty salon offering a wide range of treatments to its discerning clientele. We profile this respected establishment to find out more about the secrets behind its success.

Cherish Hair & Beauty draws on the experience and expertise of Owner Cheryl Miller to offer a range of hairstyles for women, men and children. Utilising the latest techniques, the salon is able to create on-trend styles that keep its clients up to date with the newest fashions as well as classic cuts which will stand the test of time.

“...the salon is ideally located to fit around clients’ lifestyles, and even offers extended opening hours to ensure convenience for its clients.” For those seeking a little pampering, the establishment has an onsite beauty parlour which offers everything from waxing, eyelash and brow tinting and party lashes through to semi-permanent lashes and sculptured nails. This vast range of treatments ensures that clients can be ready for any occasion when they leave Cherish Hair & Beauty. Ear piercing is also offered, and the friendly, approachable service and warm welcome that greets every client ensures that everybody, from young children right through to OAPs, feel welcome and able to enjoy their treatment in comfort. Friendly

and approachable, Cheryl works hard to ensure that everyone she styles leaves delighted with their appearance and ready to face the world. Situated in the heart of Edinburgh, the salon is ideally located to fit around clients’ lifestyles, and even offers extended opening hours to ensure convenience for its clients. They receive only the very best standard of service as the salon is staffed by experienced, dedicated stylists and beauticians capable of achieving even the most detailed style requested. In order to keep clients up to date with the latest available appointments and the new additions to its vast product offering, which includes a selection of premium haircare and styling products, Cherish Hair & Beauty regularly communicates with clients via social media so that they feel connected and supported. The firm is currently redesigning its website in order to ensure that it provides clients with the very latest information and showcases gorgeous photos of some of the best styles and designs that the salon has recently created. Ultimately, for anyone looking for expert service, contemporary surroundings and unbeatable hospitality can look no further than Cherish Hair & Beauty. Moving forward, the salon’s ongoing focus will be the continued support of its clients as it seeks to build upon its current success and offer the techniques they need.

Acquisition International - Business Excellence Awards 2017 31



Apparatebau Construction & Engineering GmbH

Company: ACE Apparatebau construction & engineering GmbH Address: Hans-Thalhammer-Str. 18, 8501 Lieboch, Austria Phone: +43 3136 63600 0 Fax: +43 3136 63600 4600 Email: Website:

Best Complex Apparatus Construction Supplier - Austria

ACE Apparatebau Construction & Engineering GmbH ACE Apparatebau construction & engineering GmbH part of the Christof Group, is one of the leading suppliers for complex apparatus construction in Austria. We invited Markus Fuchsbichler, CEO of ACE and member of the board of the Christof Group, to share his pride at the firm’s success. For decades now, the team at ACE, based in Lieboch, Austria, has been developing dedicated solutions for industrial equipment that are recognized all around the globe. At its headquarters, ACE produces different apparatus with pressures up to 750 bar, weights up to 600 metric tonnes and diameters up to 5.4 m in one piece. One of the firm’s facilities is located directly on the River Danube so that up to 600 t maximum can be loaded hassle-free onto ships. The product portfolio includes all different types of pressure vessels, heat exchangers, columns, reactors, and special equipment such as components for FCC (Fluid Catalytic Cracking) plants and tailor-made solutions. The firm is also a reliable partner when it comes to plant shutdowns and revamps. The primary applications of ACE’s equipment are in the petrochemical and chemical industries as well as in refineries, polymer industries and the ammonia/fertilizer industry for renowned, international clients. Since 1999 ACE has been a part of the Christof Group, which consists of various companies in the domains of apparatus construction, industrial services and electric, measurement and regulation technology. Markus explains how his firm leverages the connections and prestige of the group to offer its clients the very best possible services. “Thanks to the networking of competences and resources from all Christof Group companies, our clients’ at ACE are offered a really broad portfolio. This comprises engineering, apparatus engineering, and vessel construction, electrical instrumentation and control system technology and switchgear construction, assembly of pipelines, plants and machines, but also integrated solutions for plant systems. ACE can thereby rely on its internal competences in project management, welding technology, quality, safety and environmental management. “One of our strengths is that we are very flexible — no matter what problem the client is facing, ACE is able to present a tailor-made solution in short term. ACE is not only a technology leader, but also well ahead in project management. ACE references to a wide range of successful projects for well-known clients such as Technip, OMV, ThyssenKrupp Uhde etc.”

32 Acquisition International - Business Excellence Awards 2017

Markus himself has learnt throughout his career that employees are the most important asset of a company, which deserves a lot of appreciation. From his point of view, employees will also play an essential role in the future, as he explains. “Given that we produce special equipment and tailormade single pieces for our clients, it is not possible to establish a fully automatized production. In the future, we will invest even more in the high-quality education and training of our employees.” The quality of the products and the related reliability of the company are essential critieria for the clients. Unfortunately, these values are getting less important sometimes, when the client opts for a cheap price and lower quality. Low-quality products can of course result in unscheduled breakdowns of plants, which makes the customer lose more money than he would have paid for a high quality equipment. Therefore, one of the future challenges will still be to convince the client of ACE’s advantages, so that he will still be willing to pay a proper price for high-quality products, which Markus firmly believes the firm can rise to. “Personally, I am still convinced that we shall be able to continue producing in Austria and Europe with our expertise, even if the competition increases further. Again and again, we have to identify attractive market segments, and therefore moving forward I am confident that ACE can remain at the forefront of the market and prove to our clients that we are the very best option for all their needs.”


Award for Excellence in Security Training 2017 - England Company: Clinton Training Ltd Name: Leigh Wright UK Operations Manager Email: Address: Clinton Training, Liverpool Film Studios, 105 Boundary Street, Liverpool, L5 9YJ Telephone: 0151 207 0247 Website:

Clinton Training Ltd Clinton Training Ltd is an established training centre of many years delivering a wide range of training courses in various subjects and qualification levels. We caught up with UK Operations Manager Leigh Wright to find out more. Clinton Training delivers a wide range of vocational and bespoke training courses in various subjects and qualification levels, as well as offering a consultancy service. Leigh, who draws on experience at senior level in the finance industry and operations market, discusses the business in greater detail and outlines his role in its success. “Clinton Training is in its sixth year of trading and was created by our Managing Director Stephen Houghland, our clients range from corporate, commercial and public authorities and leisure industry and private learners. We receive a lot of repeat business from all sectors due to the students enjoying our learning approach and we also receive a lot of recommendations from learners who have previously been on courses which is always great satisfaction that a learner has enjoyed their course so much that they recommend us to others. “Personally, I work very closely with our Managing Director to ensure our ongoing business strategy is achieved and maintained, this is researching the market to ensure we deliver a wide variety of training courses which our clients and learners require. We also have our qualification endorsed by an awarding organisation which is the Physical Intervention Level 3 trainer’s award which is required by trainers who teach the physical intervention elements of the SIA Door Supervision and Upskilling and the proposed physical intervention in the Close Protection qualification, we are listed on the SIA website for all the SIA approved training courses and also for the Physical Intervention Level 3 trainers qualification category where there is not many training centres offering this qualification in the UK.”

“Competition from funded courses has always been a challenge in the education industry, at Clinton Training we do not see this as an issue as we keep ahead of the market by offering affordable training courses...” Within the training and consultancy market, there have been many changes over recent years; currently many training centres depend on funding streams in order to operate, funding streams can dry up and with current cut backs with funding it is proving more difficult for training centres who rely on funding to gain new

business or meet funding targets in order to continue to maintain growth in this challenging market. Clinton Training does not depend on funding and have grown as a result of quality training and a wide range of training courses which it offers, as Leigh emphasises. “Competition from funded courses has always been a challenge in the education industry, at Clinton Training we do not see this as an issue as we keep ahead of the market by offering affordable training courses with a wide variety of subjects and qualification levels, as we are not restricted by certain funding restriction, course offered, prior education, employment etc., we can offer all our training courses to everyone making Clinton Training stand out from the crowd.” In his concluding comments Leigh discusses the firm’s future plans and how it intends to build upon its current success. “Looking ahead, Clinton Training has many invigorating plans for the future; we are looking to expand in more areas and also offer more training qualifications and also develop training courses to be endorsed. This is an exciting time for Clinton Training with changes to the education sector and cuts in funding streams helps private training companies like Clinton Training have more available opportunities to offer a wide range of training courses at affordable prices to everyone.”

Acquisition International - Business Excellence Awards 2017 33


Best Full-Service ICT Solutions Company - Hong Kong Company: CITIC Telecom CPC Address: 20/F Lincoln House, Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong Phone: +852 2170 7101 Fax: +852 2795 1262 Email: Website:

CITIC Telecom CPC CITIC Telecom International CPC Limited (CITIC Telecom CPC), a wholly owned subsidiary of CITIC Telecom International Holdings Limited, focuses on providing enterprises of all scales with innovative solutions and services that streamline their operations, boost productivity, minimize overhead and other costs, and empower their success. We profile the firm and explore the range of solutions it offers. In 2001, when the company was established, CITIC Telecom CPC’s CEO, Mr. Stephen Ho, identified the road ahead chose the right technology for the future (MPLS VPN), transformed it into the right product (TrueCONNECT™) and launched it in the right market at the right time. This basic methodology (identifying the right trends and technologies, and create relevant innovative solutions to address upcoming needs) has become our recipe for success. After more than a decade in business, our offerings fall, into four flagship families tailored to address specific needs of multinational corporations and business enterprises, including TrueCONNECT™ - an advanced MPLS VPN service which employs state-of-the-art network, TrustCSI™ - an integrated suite of information security solutions, DataHOUSE™ – converged cloud solution and global unified management data center solutions, and SmartCLOUD™ – smarter, better and high performance cloud computing solutions which complement the company’s managed network, managed security, and managed cloud data center solutions. With the constant amplification of the portfolio we became a comprehensive ICT solutions provider with a nonstop goal of always achieving excellence.

“...CITIC Telecom CPC will continue its ICT investment in diverse areas encompasses networking, data center, information security and cloud to accelerate regional customers’ expansion and enhance service offerings...” Over 15 years later, Stephen now leads CITIC Telecom CPC with a vision of “Striving for Service Excellence” that effectively grasps customer needs and translates those into real-world solutions. The latest mission of “Innovation Never Stops” translates that vision and comes as revitalization of the 16 year old brand, proving its innovative essence will not stop.

34 Acquisition International - Business Excellence Awards 2017

Operating as a learning organization on a daily basis, the company invests in stable and positive management support, to provide a solid direction and confidence for the staff to suggest and implement their innovative ideas. As a result, the company is staffed with highly skilled, industrycertified professionals in areas of technology and business, who possess technical expertise and vertical industry know-how for support in networking, security and cloud for offering best class of total ICT solutions support on any issue. Moreover, Stephen believes the best way to motivate and retain his employees is by developing the same passion and same vision as the company, assuring everyone is working to achieve the same goal. Therefore, under Stephen’s leadership and entrepreneurial vision, CITIC Telecom CPC, has recognition from a broad customer base and achieved several milestones throughout its path, such as: being one of the first MPLS VPN service providers in Hong Kong to receive four ISO certifications in 2010 and became one of the first vCloud® Powered service providers in Greater China when launched SmartCLOUD™ service in 2011. Most recently, it has become Fortinet’s first Managed Security Services Provider (MSSP) partner in Asia Pacific, and as won a number of acclaimed local, regional and international awards. The winning of this latest “2017 Business Excellence Awards” by Acquisition International Magazine further reinforces its business strategies and position as a leading ICT service provider internationally. Looking ahead, over the coming year, CITIC Telecom CPC will continue its ICT investment in diverse areas encompasses networking, data center, information security and cloud to accelerate regional customers’ expansion and enhance service offerings. CITIC Telecom CPC has worldwide network coverage in over 120 countries with more than 100 Points of Presence (POPs), covering the mainland China, Hong Kong, Taiwan, Japan, Vietnam, Singapore, Malaysia, Indonesia, Thailand, Sydney

in Australia, London, Frankfurt, Los Angeles and New York.. Synergistically leverage the Linx Telecom acquisition, the company can now significantly expand our global footprint and better serve its customers in further 13 countries with 24 more POPs across Western Europe, Central and Eastern Europe, and as well as Central Asia. With its existing global portfolio of 28 Tier III+ cloud data centers, CITIC Telecom CPC will further increase the number of data centers to a total of 30 in 2017, one in Beijing and one in Guangzhou. In additional to capturing growing market opportunities in China, the two data centers will add to the company’s network synergy of existing connectivity and cloud computing business resources around the world.

In addition, CITIC Telecom CPC launched TrustCSI™ ATP (Advanced Threat Protection), a managed security solution that secures any enterprise against advanced persistent threats across endpoints, networks and servers last year. On the upcoming year, the company will further enhance the service level by expanding the Incident Response Team, which provide round-the clock monitoring services in our Security Operations Centers (SOC), guaranteeing a proactive and fastresponse service with a certified security expertise team in various areas. Finally, in 2017, the company will be undergoing a large-scale platform upgrade on SmartCLOUD™ for enhancing its current cloud service offerings. The new platform will be embedded with a number

of new NFV (Network Function Virtualization) features, including virtual firewall and load balancing, for supporting the growing market of Software-defined Networks (SDN) and NFV. Complementing 12 strategic cloud services centers worldwide, CITIC Telecom CPC continuously refines its SmartCLOUD™ offerings with significant and compelling new features and value added to constantly respond to its client’s needs. Overall, the firm’s continuous passion and eager to innovate and succeed in the market and by establishing new and ambitious goals, CITIC Telecom CPC has managed to push passed is competitors leading its way to success.

Acquisition International - Business Excellence Awards 2017 35


Company: Cooley Equestrian Centre Contact: Gillian Doherty Contact Email: Address: Cooley, Moville, Inishowen, Co. Donegal, Ireland Phone: 00353 860633487 Website:

Best Riding School - County Donegal

Cooley Equestrian Centre Cooley Equestrian Centre is a family run horse riding school dedicated to teaching the principals of safe interaction with horses. We profile the firm and explore how it has come to win the prestigious title of ‘Best Riding School - County Donegal’.

Established in 2000 by the late Maureen Doherty and her family Cooley Equestrian Centre is dedicated to building a legacy for Maureen, who was a keen horsewoman and had taken part in most Equestrian activities down the years. She spent time as instructor at Morven Park, Virginia. In late sixties Maureen was also an excellent judge, and her passion for horses [is] remains at the school to this very day.

and dancing, making this so much more than a riding school; instead, Cooley Equestrian Centre is a true family experience. So for the larger groups, that want to soak up the atmosphere, and the setting, where all do not want to ride, there is Aromatic Candle Creation, very popular with hen parties. For the adventurous, but not horseback adventurous, there is the 2k treasure hunt, fabulous for team building skills.

The centre is now run by her daughter Gillian, an equally talented equestrian, who has a passion for practicing subtle energy medicine with her horses on the yard.

The facilities for horse riding are both indoor and outdoor, being prepared for all weather types. The centre’s experienced Instructor/planner can find what fits best for the client or group, with activities both on and off horseback available, and ride programs that cater for the beginner’s as well as the advanced.

Situated two miles from Moville, past the historical site of Cooley Cross, the centre benefits from fabulous view over Lough Foyle and surrounding countryside and makes for the ideal scenic venue for a picturesque ride with an experience coach. Lessons and Pony Camps are conducted by qualified and experienced instructors, and are offered for riders of every level, from beginner to advanced, and additional services offered include hacking and holiday rides. The centre also has the facilities to keep horses at livery. As an AIRE approved centre, which also approved under BHS Road Safety, Test and Training, Cooley Equestrian Centre is able to offer the very highest standard of teaching and riding support. The centre also hosts a range of events which involve everything from old time crafts made new to live music

36 Acquisition International - Business Excellence Awards 2017

What in Gillian’s opinion, and the opinions of so many that have already visited, makes this all possible, all stand out, is the passion and enthusiasm of the horse loving youths that help out at the yard, both the current crew, and the crews of years gone by. It is their fun filled enthusiasm, and mirth, that fills and inspires all the rest of us engulfed in it. Overall, it is this dedication to supporting others that is the true focus of the centre, and everyone, of whatever age, ability or level of interest is made welcome. The centre with expertise to make any horse experience more than just a memory. From hillside hacking to obstacle training, pony days to games and dress up fun, there is something for everyone at Cooley Equestrian Centre.


Cloud-Computing Experts of the Year 2017 Company: CloudOrigin Limited Contact Name: Richard Hall Email: Web Address: Telephone: +44 (203) 642 5715

CloudOrigin Limited CloudOrigin Limited provide award winning strategy, advisory and implementation services to end-users and providers to support them in adapting to the revolution that is cloud computing. We invited Richard Hall to tell us more about the firm and the range of services it offers. CloudOrigin is designed to accelerate the adoption of enterprise cloud computing in public and private sectors. “Here at CloudOrigin, we provide award winning strategy, advisory and implementation services to end-users and providers to take advantage of this fundamental change in the business model of information technology brought about by cloud computing. This spans technology providers, from datacentre managers to Software as a Service firms, as well as intensive technology users across public and private sectors from insurance to gaming, life sciences to retail, telco to central government departments. “Based in London but operating globally, we have decades of experience designing, delivering and managing the most advanced business services, software solutions and infrastructure platforms worldwide. Our reputation has grown in the Private Equity and Venture Capital community keen to clearly understand technology trends in terms of market demand. We are equally pleased to have enabled first round funding for new start-ups as we are to have advised on multi-billion dollar acquisitions or pioneering cloud implementation projects for major brands. “In 2009 we were one of the first firms in Europe to lead the discussion on Cloud Computing in the enterprise across public and private sector and it is always a great honour to have our work recognised. While the cloud is now the dominant trend in the software and services industry, especially for growth firms, there are still challenges for many established firms to transition successfully, and we seek to help everyone from start-ups and multinationals all reap the benefits while avoiding common pitfalls.” As the former UK Chief Technology Officer and Marketing Director for Avanade, the global Microsoft and Accenture joint venture, Richard himself has worked on some of the world’s largest application and infrastructure solutions including designing, building and running all key IT platforms to plan and deliver the London 2012 Olympics. As part of the global leadership team he helped Avanade break the billion-dollar revenue barrier and establish Microsoft Dynamics AX and CRM solutions in the enterprise sector. He discusses how his extensive experience has helped him to lead his team at CloudOrigin to success. “Personally, I have had the privilege of a career spanning four decades, working around the world on stimulating projects with high growth technology firms. “Drawing on this extensive industry experience, I try to bring a combination of technology start-up mentality as well as major enterprise perspectives

to each new advisory opportunity, and particularly to sympathise with management teams working through a fund raising process or a major business technology transformation. “Ideally, our team always seek to explain clearly to all parties the risks and opportunities in any given situation and build trust with all the stakeholders that our recommendations are grounded in real world experience. Perhaps then even help them to anticipate and avoid classic growth pains while focusing their effort on the unique challenges to their business model and expansion.” Overall, it is CloudOrigin’s dedication to supporting clients through the transition to cloud computing that sets it apart from its competitors and mark them out as the best possible option for clients, as Richard states in his final comments. “Ultimately, we always seek to demystify the technology component and focus on our client’s goals be they business growth and international expansion, margin improvement, acquisition or exit. Then explain the options technically and commercially in language they understand and offer clear recommendations and a timeline to move forward. “While every VC, investor, Private Equity firm or technology leadership team clearly has much in common, they also have unique strategies, insights and goals which we look to understand first. Through this approach we can focus our time and advice on the areas that matter most, especially when working on deal timelines measured in days.”

Acquisition International - Business Excellence Awards 2017 37


Best Family Run Agriculture Recruitment Company - Cambridgeshire Company: Daranden Ltd Agricultural Recruitment Specialists Contact: Darren Mccarthy Contact Email: Address: 235 Lynn Road Wisbech, PE13 3DZ, UK Phone: 078 76776 604 Web Address:

Daranden Ltd Agricultural Recruitment Specialists Daranden Ltd Agricultural Recruitment Specialists specialise in conventional and organic agricultural and pack house labour within the Cambridgeshire and Lincolnshire areas. We profile the firm to find out more.

Drawing on over 40 years’ experience of agricultural and factory work in the fens and surrounding areas, Daranden offers bespoke professional recruitment solution tailored to meet the individual needs of each client.

“...the firm communicate with clients to ensure that they fully understand their needs before they provide labour.” To achieve this, the firm communicate with clients to ensure that they fully understand their needs before they provide labour. With considerable experience within Wisbech and the surrounding areas, Danaden continue to fulfil the need in the market as an agency driven not just by profit, but by reputation. Currently the firm has had around 150 experienced staff currently in and around Cambridgeshire harvesting all year round; a good size labour pool supply. Management at the firm have experience working with potatoes, lettuce, cabbage, broccoli, swede, onions, celery, brussels sprouts, carrots, squash, pumpkins,

38 Acquisition International - Business Excellence Awards 2017

garlic, onion sets, and many more, ensuring that they can meet clients exact requirements. Central to the firm’s success is the fact that its staff are regular, meaning clients will not receive new faces every day. In order to retain staff, the firm offers a competitive package as well as ensuring that staff feel supported and communicated with. This approach is similar to the way the firm works with its clients, and ensures all round satisfaction. Alongside staff, the firm also provides transport, and all Daranden Ltd Vehicles are maintained to the highest standard. Each driver does a visual check daily and a thorough check Fridays and will report any faults issues immediately, a 10 weekly mini service and vehicle check and any faults rectified immediately at our designated service center, a full service with Vauxhall every 10000 miles. This attention to detail and commitment to excellence is what marks Daranden out as the best option for anyone seeking agricultural labour and vehicles in and around Cambridgeshire. Moving forward the firm remains committed to excellence and will continue to adapt and evolve in order to provide it.


Best Outdoor Living Consumer Goods Manufacturer - North America Company: Dobi & Associates, Inc. Contact: Glen Dobi Contact Email: Address: Dobi & Associates, Inc., 2835 Camino Del Rio South, Suite 200, San Diego, California, 92108, USA Phone: 001 619 299 0490 Website:

Dobi & Associates Dobi & Associates creates custom consumer goods programs for major retailers in North America and England. We spoke to Glen Dobi, President of firm to find out more.

Dobi is a consumer goods contract manufacturer and distributor selling to major retailers in the grocery, hardware, off-price, on-line, wholesale club, and mass market channels. The firm’s TrueFire Gourmet and Coastal Cuisine brands of cedar grilling planks are used for grilling salmon at home. CedarCraft, Dobi’s fastest growing brand, is a pioneer of sustainably-crafted, modern elevated garden planters for small spaces made from rescued pieces of milled cedar wood. CedarCraft elevated garden planters are made in North America designed for limited space gardening and ideal for growing fresh herbs, vegetables and flowers. All planters are built for easy assembly with no tools. Glen discusses the firm’s products and their distribution in more detail.

“By having great working rapport with the mill, we are on the same page and develop better products that are the right fit for our accounts.” “At Dobi, our sweet spot is developing high volume, custom programs for multi-national retailers. In the last year, we have launched fifteen new garden products that enable us to successfully on-board inline gardening programs at the major Mass Market retailers. We were pleased to be approved as one of the select private label suppliers located in USA/Canada to produce items for the premium line Smith & Hawken brand for Target Stores.” Operating in such a competitive industry, differentiation is key, and Glen believes that his firm’s collaborative approach is essential to its success.

the highest company standards. Likewise, we end up working with companies that have the same synergies to ensure the best quality products and services imaginable.” “For example, while creating the cedar product line, we honed a long-lasting relationship with a leading lumber mill in beautiful British Columbia. It is a very close, collaborative relationship where we talk weekly and meet often. We knew the founder of the mill had a passion to minimize waste; always finding ways to use what was left over in the mill process. Generally, there are leftover remnant piece of wood that would normally be scrapped. Together, we figured out a way to rescue these pieces of wood and turn them into a high quality, solid panel of wood that is crafted into beautiful elevated planters for backyards or patios. By having great working rapport with the mill, we are on the same page and develop better products that are the right fit for our accounts.” “Overall, our dedication to always operating under the values of honesty and integrity has helped us establish like-minded, true partners that continue to help nurture our ongoing growth. It is difficult starting a company because many unexpected things happen, but we over-prepare, think through the risks are and how we could counter them. Our partners appreciate our preparation.” Looking ahead, Dobi intends to build upon its current success by expanding into new international markets, as Glen concludes. “Next year we will launch a new product line targeted to DIY retail channel in USA, Canada and Europe, and are excited for the opportunities this growth strategy will bring.”

“What sets our firm apart is our commitment to work at

Acquisition International - Business Excellence Awards 2017 39


Best Global Full-Service Resourcing Firm Company: Elabram Systems Contact: Mikel Yaw Contact Email: Address: No. 5 & 6, Jalan KP 1/8, Kajang Prima, 43000 Kajang, Selangor, Malaysia Phone: 00603 8738 2888 Web Address:

Elabram Systems Elabram Systems is an ICT specialist offering a wide range of services to clients around the world. We invited Co-Founder Mikel Yaw to tell us more. Founded in 1999, Elabram Systems has 18 years of business experience in ASEAN region providing its services to ICT sector; specialized in Manpower Solution Outsourcing, Business Process Outsourcing, Network Planning & Optimization and Knowledge Process Outsourcing. The firm has 80 employees in Malaysia and more than 400 employees in the region, with around 3500 consultants outsourced from clients. These staffs have driven the firm to achieve more than 188 project management with value of USD 238 million, has managed more than 12,000 talent placed and has collected more than 220,000 resumes in the span of 18 years in the region. Elabram’s key global clients are Huawei, Ericsson, ZTE, Nokia, Alcatel-Lucent, Microsoft, Philips, Fujitsu, China Unicom, Hilti and Asus. Mikel outlines how the firm works to ensure that these clients always receive the very highest standard of service when they work with Elabram. “Elabram has three core principles that are first focusing on People, second on Process and third on Technology. Ever since Elabram was granted MSC status in year 2014, we have been very active cultivating innovation in the organization and to make it part of our culture and be one part of our core values. Elabram’s innovation start from business processes where we had many work processes requirement coming from clients and also processes to ensure good quality standard of services, for cost efficiency and meeting the requirements of health, safety and environment standards. “In order to provide clients with the very best solutions and services, we have trained and dedicated recruitment consultants who knows job requirement well to manage and deliver right talents; with the good pool of database and network globally we are able to tap into unrivalled pool of local and global talent to provide more talents choice for clients. In addition, with our effective process and ERP systems - E-Workforce; we are able to reduce clients’ time to hire and manage performance through better data analytics and systems connected to Mobile apps, IOT and Wearables. We also provide dedicated quality care for candidates and workforce on on-boarding process to ensure smooth transition is of our priority.” Mikel firmly believes that “People Come First” and he implements this approach through empowerment, strong leadership and team work, ensuing his staff are driven to success, as he explains. “Fundamentally, People, Process and Technology are key factors for business success and having the right People first is the most important factor to make best Process and Technology. Therefore, my ongoing goal is to grow continuously in all functions and to make this a great organization for people.” So far, Elabram Systems has started to brand itself in the global market by participating in international

40 Acquisition International - Business Excellence Awards 2017

tradeshows like LTE World Summit in Amsterdam in June 2014, LTE North America in Dallas in November 2014, LTE Middle East in Dubai in May 2015 and CommunicAsia in Singapore in 2016 and 2017. This marketing campaign creates brand awareness and also allows for business penetration in Europe, America, Middle East and Asia. Elabram Systems plans to market its’ MSO - Manpower Solutions Outsourcing, NPO - Network Planning and Optimization, KPO Knowledge Process Outsourcing and BPO - Business Process Outsourcing globally. Moving forward, the firm is keen to continue driving growth, supporting its workforce to ensure continued success as it seeks penetrate the international markets even further, as Mikel concludes. “Elabram is highly engaging with people as the key workforce and main driver of the business performance. With this the Manpower Solutions Outsourcing services has created E-Workforce System from internal HRIS (Human Resources Information Systems) and IWS (Innovative Workforce Solutions) for better work integration and communication systems. The E-Workforce comprised of hiring right talents for clients and managing the talents performance during their service outsourced duration to clients. The E-Workforce has Client Based System, Recruitment System, BackEnd System and Dashboard Report. E-Workforce able to reduce your time to hire and manage performance through better data analytics and systems connected to Mobile apps, IOT and Wearables. “To ensure clients receive the solutions that they need, going forward Elabram’s Technology Team will study and analyse the needs of customers and custom designed towards customer’s requirements. The cycle of design thinking, research and development, and iteration will be cultivated to ensure continuous development and innovation for better solutions. The benefit of the innovation is not only for better return of investment but to create good health, safety and environment to the workers, employers and customers. It’s also to create better new job employment for new workers to be able to be trained on the job with mobile devises and wearable technology in placed. Besides enable Elabram as a Malaysian company to be recognised globally of the Innovative Workforce Solutions that Elabram provide.”


Best Web & Mobile App Developer - Czech Republic Company: Etnetera a.s. Address: Jankovcova 1037/49, Prague 7, 170 00, Czech Republic Phone: 00420 723 292 096 Website:

Etnetera Etnetera is a Czech company which provides custom development of web and mobile applications. We profile the firm to learn more about the services and solutions it offers.

Founded in 1997, Etnetera provides large turnkey solutions such as client portals, B2B/B2C e-shops, intranets, web integration, personalization, application performance and delegated application management. Fifteen years ago the firm developed our complex platform for content management called jNetPublish. The firm also offer self-developed tool for performance testing called Smartmeter. Smartmeter is among the firm’s recent success stories; a unique offering which helps ensuring the performance of complex IT solutions for many of the firm’s clients, mainly in financial sector. With an international user base of its free version, is also a way for Etnetera to leave a mark outside the Czech Republic. Another great recent success for Etnetera was a cutting edge mobile app for Fortuna, one of the firm’s long term client and the largest online betting house in Central Europe. Thanks mostly to its great user experience, even on older devices, the app was responsible for increasing the amount of accepted bets by 24 %, which is a great feat for both companies. Supporting a vast array of industries such as automotive, betting, telecommunication, energy industry, entertainment and banking, the firm is dedicated to cultivating close client relationships with ensure success. Etnetera do not simply supply it

clients with solutions; instead, the firm focus on real advantages and often work on the basis of a success fee. All of its services include 24/7 support, as the company believe that good client service is more important than just providing the solution itself. It does not matter if they need changes to a website, dealing with emergencies, or more complex modifications, nor that it’s 2 a.m. on Christmas Eve, the company are committed to ensuring that its clients’ needs are met. This culture revolves around smaller clusters, rather than one massive company, which is why Etnetera is part of the Etnetera Group; a collective of six companies comprising of 250 professionals sharing not only offices, but more importantly, unique culture and common values. Currently the firm face two major challenges we face; the saturation of its local market and talent acquisition. These two challenges must be overcome in order for the company to grow, and as such, looking to the future, Etnetera’s ongoing focus is on entering overseas markets in order to provide its innovative solutions and first class client service to an even wider customer base. Since inception the firm has enjoyed strong financial growth, and last years’ 18% turnover was a 19 year high. As such, the firm remains committed to bettering this and continuing to offer clients the very highest standards of service and support.

Acquisition International - Business Excellence Awards 2017 41


Best Online Estate Agency - Yorkshire Company: Esale Address: Windsor House, Cornwall Road, Harrogate, HG1 2PW Telephone: +44 1423 623 333 or 0800 025 3451 E-mail: Website:

Esale Esale is an innovative online estate agency offering a wide range of services to support clients. We profile the firm to learn more about this creative concept.

Esale was launched with little fanfare in June 2012 as a bolt on service to the already established Elet, a letting agency based in Harrogate, North Yorkshire. There was little upward movement in the property market at the time and the majority of Esale’s instructions came through sister firm Elet’s contacts and landlords. A year later, once Esale was establish and running smoothly, a decision was made to re-launch Esale as an online estate agent in its own right. Esale offer everything needed to sell a house online; from professional photographs and floor plans to comprehensive advertising on all the major property websites, including Rightmove, Prime Location and Zoopla.

“The company also offer potential clients free, no-obligation valuations of their property...” Esale’s aim is to keep things simple, and as such the firm has developed two easy to understand packages: £995 to sell a house, or half price if the fee is paid upfront. As part of this dedication to transparency and client support, Esale have also introduced a unique money back guarantee, again this is something they have developed to overcome a major objection potential vendors have with any business where they may pay upfront. The company also offer potential clients free, no-obligation valuations of their property via the landing page of our website and use both Facebook and Twitter to highlight properties on its portfolio or to

42 Acquisition International - Business Excellence Awards 2017

offer guidance and comment on property issues which may be in the news. As well as selling homes, the firm try to participate positively in the market by offering up-to-date information on the property market as well as expert help and advice via our website and active social media channels. Therefore, Esale have developed a series of “How To …” guides, posted on both its website and YouTube channel, offering anyone going through the process of selling their home tips on topics such as the right time to sell, how to pick an estate agent, how to prepare for and then conduct a viewing and how to add curb appeal to a property. Furthermore, Esale are also part of the international ProperStar network. As a result, clients’ properties are not just advertised on the leading portals in the UK but 80 equivalents in 19 languages across 51 countries, making Esale a dynamic player in the global real estate market. Ultimately, Esale understand that customers are the lifeblood of any business and are strong believers that it is vital that everyone who instructs them benefit from the best service possible. As such, Esale encourage all its clients to let them know their thoughts via Trust Pilot – an independent platform where they can feel comfortable letting them know where they have excelled or where they have fallen short. Through constructive criticism the company can improve, and this focus on constant development will remain Esale’s ongoing focus as it looks to a bright and prosperous future.


Best Graphology & Coaching Consultancy 2017 - Europe Company: Graphology Solutions Group, Poland Contact: Lucyna Baca-Lönn Contact Email: Skype ID: Lucyna.Baca-Lonn Phone: 0048 882092687 Web Address:

Graphology Solutions Group Graphology Solutions Group represents a personal growth industry and it is an international company specialising in graphology, coaching and leadership development programs consulting. We invited Lucyna BacaLönn, the firm’s Founder and Managing Director, to tell us more about the business and its consultancy offering. Since starting operations for international companies in the Polish market in 2008, Graphology Solutions Group has been working effectively to support leaders in both their own personal growth and in the personnel selection processes. Lucyna discusses the firm’s consultancy offering in detail and outlines how it works, right from the start of the process, to ensure that clients receive the very highest standards of service and support. “Here at Graphology Solutions Group we provide leadership development programs for Business owners, Presidents, Managing Directors, Board Members and Directors of companies and leaders from the political sector. The leadership development programs we propose ensure the personal growth of our clients, as well as helping them to improve their leadership skills. The uniqueness of application of graphological analysis and scientific assessment methods in leadership development programs and in leadership selection processes is what truly distinguishes Graphology Solutions Group in the market and marks us out as an innovative, effective and efficient company to work with. “When starting any new project, we approach it with the highest respect for our client, and as such we take an individual approach to them, as their needs and expectations are key to how we will proceed. We pay special attention to the mission of our clients as it summaries a value system and organizational culture of our prospects. We propose win-win solutions to our clients as such proposals can meet needs of all parties involved in the project and secure the highest quality of the projects’ completion.”

“The most important thing I have learnt throughout my career is that you need to love what you are doing. There is a perfect alignment between what I am doing and who I am and that correlation creates wonders and provides fulfilment, joy and satisfaction both in my professional and private lives. My advice to anyone looking to emulate my success would be to work towards achieving this equilibrium for themselves.” Looking to the future, Lucyna is eager to focus on building upon the firm’s current achievements and moving into new markets. “As the founder and Managing Director of Graphology Solutions Group I have a vision that my company will prosper in the European and global markets and provide value and support to the leaders all over the world. Excellence and constant growth of our clients is our main goal, as their success is our success. “Overall, personal growth industry has a great future. It fulfils the need of improvement and development of current leaders. Possibilities for its growth abound and we are keen to creatively contribute to its development in the future.”

Managing a firm which offers such vital services is a challenge for any leader, but Lucyna believes that her expertise and experience are what marks her out as the perfect person to bring the firm to even greater success. “Personally, I have a broad international work experience with multicultural business projects combined with variety of leadership and management styles determined by nationalities of the leaders involved in them. I have observed a correlation between companies’ organizational cultures and economic, cultural and political heritage of specific countries. I draw on this experience regularly in my current work supporting the leaders of various companies and different nationalities with their growth.

Acquisition International - Business Excellence Awards 2017 43


Best Music Entertainment Agency 2017 - Hampshire Company: Golden Groove Enterprises Name: Jonathan Fashole-Luke Address: Office 8, 11 Cumberland Place, Southampton, Hampshire, SO15 2BH Phone: +44 (0) 7840395978 Email: Web Address:

Golden Groove Entertainment Golden Groove Entertainment is a music agency which offers a unique approach to music entertainment solutions, creating a personalised soundtrack for clients’ events and offering bespoke packages tailored to their requirements. We invited Jonathan Fashole-Luke to talk us through this creative firm and the services it offers.

Golden Groove Entertainment is run by professional musicians with many years of performance experience in the industry, enabling us to provide the signature attention to detail that many of our competitors cannot offer. Every performer that we represent has personally auditioned by the Directors and is expected to demonstrate the highest levels of professional conduct. As musicians we understand the needs of our performers and we appreciate how important it is to make sure that they have a good working environment in order to provide the best services. We believe that every performance is a unique experience and we are careful never to underestimate the impact that musical entertainment can have on an event.

“We like to make sure that we provide the best musicians and we offer honest advice to help people to make the right choice. ” Golden Groove Enterprises provides high end entertainment for anyone with a stylish event in mind, from corporate events and public shows to weddings and VIP private parties. We offer top quality session performers specialising in all genres from Classical music to Café Del Mar and from Mariachi music to Motown. Our musicians, singers and DJs are top

44 Acquisition International - Business Excellence Awards 2017

industry professionals who have worked for some of the world’s most prestigious venues, festivals, artists, companies and events. Our clients include wedding couples, event managers, festival promoters, venue owners and anyone who wants to throw a party to remember. We look at every event as a unique project and we like to offer our clients a really personal service that lets them know they are being looked after. We hope that this award will help us to establish a bit more of a presence within the corporate community as well as introducing new customers to the quality of our services. We like to make sure that we provide the best musicians and we offer honest advice to help people to make the right choice. This award is a fantastic honour and an acknowledgement of our dedication to our clients and their events. The success of our branch in Hampshire has encouraged us to expand and we are now setting up an additional headquarters in Prague. From our new offices in Central Europe we hope to offer our services to a larger clientele across the continent. Auditions in Czech Republic are underway and we will have a lot of new talent joining the Golden Groove family when the new branch is launched later this year.


Best Property Development & Investment Company - Hong Kong Company: Hong Kong Ferry (Holdings) Co. Ltd. Contact: Mr. David Ho Chi Shing, Group General Manager Company Email: Address: 98 Tam Kon Shan Road, Ngau Kok Wan, North Tsing Yi, New Territories, Hong Kong General Line: (852) 2394 4294 Web Address:

Hong Kong Ferry (Holdings) Co. Ltd. Hong Kong Ferry (Holdings) Co. Ltd. (HKF) is an innovative and dynamic investment firm. We caught up with Group General Manager David Ho Chi Shing to find out more. Established in 1923, HKF has been a listed company based in Hong Kong for more than 90 years. HKF runs diversified businesses which include property development and investment, ferry operations, ship repair and maintenance, and harbour cruises. HKF is a subsidiary company of Henderson Land Development Company Limited (HLD) and employs around 220 staff. David outlines the firm’s history and how it has come to achieve its current success. “Over the last few decades of the 20th century, when the ferry was the only transportation across the Victoria Harbour, HKF was the largest sea transport provider in Hong Kong. As time went by, with the construction of Cross Harbour Tunnel and the Mass Transit Railway, the importance of ferry transportation services obviously declined. Realizing that ferry industry would have limited potential for growth, and with the support by HLD, our mother company, we switched our core business from ferry operations to property development in Hong Kong in 2000’s. Metro Harbour View, our first sizable property development project with over 3,500 residential units at Kowloon West, was successfully built at that time. “Following this, we developed several more residential buildings and estates, including Metro Regalia, Shining Heights, The Spectacle and Metro 6 at Kowloon side, and Green Code in New Territories, and all of these properties gained good market feedback. In 2014, we’re glad to have Green Code winning a 5-Star Award under the “Best Mixed-use Development” category in the Asia Pacific Property Awards. Currently we are collaborating with another property developer for a residential building project in New Territories and expect to complete in 2022 by two to three phases. Besides selling of residential units, HKF also owns several shopping arcades and hundreds of car parking spaces which contribute stable and regular rental income to the company.” Being a caring and responsible company, HKF commits to protect the environment, to save energy, and to use environment-friendly materials in its operations to create a better society, as David explains. “In order to be as environmentally friendly as possible, when it comes to property development, we work hard to minimize the environmental impact of its operations to the society both during construction and in daily management of our properties. Hence some of our property development projects had been

awarded Considerate Contractors Site Awards during construction stage. For ferry operations, we have changed environmental engines and generators for all vessels, and employ on-shore sewage management to reduce pollution at sea. We also switch off the engines when our ships are berthing alongside the pier for a prolonged period of time to minimize pollution in air. At our shipyard, we changed environmental equipment, lightings and so in office and workshop to reduce energy consumption, placed water tanks to collect rain water for use at workshop, classify and collect waste oil and sacrificial anodes from vessels for recycling, etc. Hence both our ferry subsidiary and shipyard have been presented Corporate Environmental Leadership Award, Pan Pearl River Delta Environmental Awards and other environmental certificates for recognizing their effort made in respect of energy saving and environmental protection.” Ultimately this award means a lot to David and his team, whose hard work has helped to drive this success. Moving forward they intend to continue to offer the very highest standard of service, as David emphasises in his concluding comments. “Overall, we are most grateful to be crowned Best Property Development & Investment Company – Hong Kong & Leading Experts in Sea Transport Solutions – Hong Kong in 2017. We believe that all our staff members have contributed their best to the company and make the company a success. Therefore, the award belongs to all of them. Looking forward, we shall keep on providing high-quality products and services to our customers through continual innovation and enrichment at work.”

Acquisition International - Business Excellence Awards 2017 45


Best Bedding Provider - India Company: Indo Count Industries Ltd. Contact: Amruta Avasare Contact Email: amruta.avasare@ Address: 301, “ARCADIA” 3rd Floor, Nariman Point, Mumbai, Maharashtra, 400 021. India Phone: 0091 22 4341 9533 Website:

Indo Count Industries Ltd. Indo Count Industries Ltd. is an India based bedding manufacturer creating comfortable and beautiful designs for the fashion, institutional and utility bedding markets. We profile the firm to learn more.

Founded in 1988, Indo Count has since grown into an international bedding provider specialising in innovating and designing superior quality products. It is the firm’s vast product offering which is responsible for its continued momentum and sustained growth. This vast array of products includes some of the world’s finest fashion, institutional and utility bedding. The firm’s cut-n-sew factories are capable of producing sheet sets, mattress pads, pillow covers, duvet covers, comforters, quilts, cushion covers, and shams. One of the firm’s core strengths is product innovation and development, and as such Indo Count conduct inhouse consumer surveys and use the latest industry research and technologies to make quality products for its clients, partners and consumers.

“An e-commerce partnership with Indo Count allows clients to expand sales opportunities without the additional expenses of warehousing, inventory and manpower. ” To achieve this, the firm’s design teams in India, USA, UK and Australia are always on top of the latest industry information and trends to make certain that Indo Count are always bringing relevant and sought-after designs and products to market. Supply chain management is another core are where

46 Acquisition International - Business Excellence Awards 2017

the company excel, as being able to deliver its products on time, every time is a key success factor for Indo Count. As such, the company have installed SAP at its production facilities and have leading edge SCM and ERP processes to always have a real-time view on production and inventory. This also allows the firm to be agile and accurate in making the right managerial decisions. Alongside its bedding option, Indo Count also offers a selection of ecommerce options for its clients. An e-commerce partnership with Indo Count allows clients to expand sales opportunities without the additional expenses of warehousing, inventory and manpower. The firm provide partners and clients a complete turnkey fulfilment program that is supported by its leading-edge ERP and supply management systems and processes. Consumers now have an online option for viewing and purchasing our clients’ products and its fulfilment capacity, managerial expertise and streamlined internal processes allow for the reliable and efficient handling of orders. If a client prefers to manage any portion of the process, Indo Count offer tailor-made solutions to meet their needs and goals. Overall, it is this vast array of services, which never compromise on quality, which sets Indo Count apart from other bedding manufacturers and has led it to the global success it enjoys today.


Best International Full-Service IT Company - Taiwan Company: Institute for Information Industry (III) Name: Dr. Liu, Jonq-Min Email: Web Address: Address: 11F., No. 106, Sec. 2, Heping E. Rd., Taipei 106, Taiwan, R.O.C. Telephone: +886-2-6631-8168

Taiwan’s Institute for Information Industry Taiwan’s Institute for Information Industry (III) is quasi-governmental organization, known as one of the key influential think-tank, as well as an ICT-focused R&D institute based in Taiwan. We profile the organisation and explore the vast array of services it offers. III was established on July 24, 1979 with a mission to “become an organization with research and development capability in the information technology domain with strengths in providing advanced application services, as well as to undertake the role of a high-end think tank leading the industry and government to embrace the digital economy.” As a technical consultant and mentor of the industry promotion platform, III has expanded its scope of international business to the South American regions and has enabled Taiwanese ICT companies to provide customized services worldwide through international collaborative projects. III’s business focus on four fields, the first of which is acting as a government think tank. III has been an indispensable government think tank since its inception, providing the government with research and analysis on various technology trends, competitive landscapes, and technology related laws and regulations. In addition, III also provides government officials with recommendations on technology and industrial policies, science and technology related laws and regulations, and assists the promotions so as to expedite the transformation process of the government in keeping pace with fast changing technologies and the attendant changes in business models, consumer behavior, and emerging new business sectors. Additionally, since inception III has been instrumental in promoting the development of ICT related industries in Taiwan. Through government funding and technology transfer, III helps foster the development of the following industries: communication, digital content, information service, cyber-security, green energy, IoT logistics, and smart city related sectors. III’s recent focuses are on smart manufacturing, smart retail, and smart agriculture. III also actively engages in international collaboration in the following three categories: (i) research and development – forging strategic alliances with research institutes and organizations worldwide to collaborate in joint research in areas such as cybersecurity, smart city, mobile communication standards, and IoT standards, (ii) ICT projects – work with international partners and Taiwanese companies in ICT projects in areas such as a wireless communication network, smart classroom, smart campus, e-government, and smart city related projects, (iii) digital opportunity centers (DOC) – and teaming up with local partners to set up ICT training centers around the world to help underprivileged communities acquire ICT expertise and entrepreneurial skills. In addition, to boost international business for Taiwan’s

ICT and information service industries, III cultivates professional talent for the domestic industry, promotes business incubation, market development, and mission exchanges. Besides supporting businesses, III also cooperates with the government to bridge the global digital divide. III has helped Taiwan’s ICT industry to explore emerging markets in the Asia Pacific region through the establishment of the APEC Digital Opportunity Center (ADOC) network during 20042014. Ultimately, III understands the demands and business opportunities for the technology learning industry and builds the domestic industry chain. It formulates relevant action plans to enhance the R&D capacity of the learning technology industry, develops information industry-related personnel, and helps college students to find and secure employment. Looking forward, the corporate social responsibility of III is striving to assist the government and society at large to strengthen the civic rights in the digital age, and reduce the digital divide that has been able to achieve the targets and goals of the well-being of Taiwan and humankind. III will remain committed to strive to enhance its research and development by optimizing its innovative services and advanced ICT– related technologies daily. The firm strive to replicate this success model and apply it to emerging markets and other countries to effectively reduce the marketing costs of ICT solutions. III hopes to sustain industry growth based on existing foundations, and enable Taiwan’s domestic providers to serve the international stage as leaders of the industry.

Acquisition International - Business Excellence Awards 2017 47


Soundproofing Materials Supplier of the Year & Award for Excellence in Domestic Soundproofing Products 2017 - UK Company: iKoustic Soundproofing Contact: Rick Contact Email: Address: Units 4 & 5 Erivan Park, Sandbeck Way, Wetherby, West Yorkshire, LS22 7DN, UK Phone: 01937 588226 Website:

iKoustic iKoustic are a leading UK supplier of Soundproofing solutions. With a huge range of insulation and absorption products, iKoustic are well placed to help with any noise issue at Home or in the Workplace. We profile the company to explore the secrets behind its success.

iKoustic Soundproofing started life at a party to celebrate the New Year in 2009, when Founder and Director Rick Parsons heard neighbours banging on the walls asking the hosts to keep the noise down. Rick then realised that there must be a market for domestic soundproofing products, and after some market research and product development, iKoustic began. As the housing market shifts and people choose to live in ever closer proximity to each other, in urban apartments for example, the need for soundproofing products is currently greater than ever. In addition, the portability of media technology, which is increasingly loud, has only enhanced the need for domestic sound insulation. As well as an ever-expanding product range, iKoustic also offer design advice, installation and sound testing services. The company sources new and innovative products from across the globe, the very best products, wherever they can be found. Alternatively, iKoustic specify and produce their own ranges if they feel that the prerequisite quality is not available. It is this single minded focus on Quality and Customer Service that drives a high level of repeat business. iKoustic use an independent 3rd party service provider to poll their customers and they delight in some very complimentary feedback regarding the performance of their products and the quality of their front line team. For these reasons, architects, specifiers and installers insist on iKoustic’s innovative product range.

48 Acquisition International - Business Excellence Awards 2017

The product range is simply split into Insulation and Absorption. The heavy mass typical in sound attenuation, coupled with appropriate resilience, help reduce the sound energy from passing through floors, ceilings and walls, thereby increasing the acoustic insulation. Absorption is more about the Quality of Sound within a space and is focused on reducing reverberation using lightweight porous materials to soak up energy. In addition to the online information on iKoustics website, the trained and experienced team at iKoustic advise and guide callers on all aspects of noise management from solutions to Noisy Neighbours to professional studio design, from compliance with Part E building Regulations to self-installation of iKoustic’s MuteBoards. The options available are whittled down until the perfect solution is identified. This dedicated, specialist acoustic team have over 50 years of experience between them in advising and installing various acoustic materials across a wide range of structures including residential, commercial, industrial, educational and office. They draw on this experience when they work on any project, ensuring that the outcome always meets the clients’ individual needs. Fundamentally, transparency, dedication to excellence and high quality products are what sets iKoustic apart and marks it out as the best possible option for all your soundproofing and noise reduction needs.


Hair Care Professionals of the Year 2017 – London & Most Innovative Hair Care Product 2017 - South England Company: Mac Professional Haircare Ltd. Contact: Madalaine Argyrou Contact Email: Address: Hastingwood Trading Estate, 35 Harbet Road, London, N18 3HT, UK Phone: 020 8345 7184

Mac Professional Haircare Ltd. Mac Professional Haircare Ltd. are a family run hairdressing specialists based in London. We spoke to Madalaine Argyrou to find out more. Mac Professional Haircare began as a hairdressing salon, before branching out into a range of creative haircare products designed to allow clients the chance to get salon quality hair at home. Madalaine, Marketing Consultant, outlines some of the firm’s range and how it has led the firm to the success it enjoys today. “Keratin straightening hair treatments are always popular in salons but not always affordable or easily accessible, which is why we developed our first product, Keratin Hair System (KHS) Straightening System. This product is the World’s first home use, salon quality Keratin Straightening and Smoothing Treatment System that lasts up to 4 months. It has been designed and engineered by top industry hair stylists and professionals for the hair care consumer market to be easily used at home in 3 easy steps. “We are very proud of this product as it is the first kit of its kind on the market that is so easy to use in 3 steps and lasts up to 4 months. The product eliminates up to 80% of frizz and is 100% formaldehyde free as well as being suitable for all hair types, including coloured hair. The whole treatment can be washed and styled on the same day making it easy and quick to use. “After the success of the straightening system we have gone on to create a whole range of KHS products based on a 3 step system. KHS Repair System, KHS Moisturising System and Salt free shampoo and conditioner to maintain hair after using one of our systems. We have had such positive feedback from our customers that we know we have created an amazing brand.”

“Looking ahead, Madalaine is excited for the future as she outlines Mac Professional Haircare’s ongoing focus will be continued innovation and excellence.” After the launch of all the KHS products, the firm has also designed and developed a professional range for salon use called Perfect Shine. This range is not only used in the firm’s own salon but is also supplied to salons all over the UK and internationally. Madalaine outlines how the treatments are created to the highest possible standard and how the firm works to offer clients the most innovative, unique products on the market. “Fundamentally, we understand that the way we treat our customers is very important. We always aim to respond to any problems or queries in a quick and professional manner. We have tried to consider any

problems our customers may have and so, as well as instruction and information leaflets we have also created easy to follow ‘how to’ videos for each of our KHS products. We want our customers to always be satisfied with our products and want them to return again and again. “As such, we are currently manufacturing and distributing both our KHS and Perfect Shine products in the United Kingdom, Europe and Internationally and growing all the time, always considering what products we can develop and launch next. One of our recent acquisitions is the over distribution of J Beverly Hills, a hair care range that is already distributed in 20 countries all over Europe.” J Beverly Hills was created by celebrity stylist Juan Juan and offers a compact but complete range of products for professional salons and its clients. The range consisting of cleansing, caring, styling & finishing products, a special line for men and a Colour Line featuring 88 intermixable shades. Madalaine expresses her excitement at distributing this luxurious range. “At Mac Professional Haircare we strive for excellence in our field and insist on only working with the best professionals to continue our own product development as well as supply brilliant new brands. We are proud to distribute J Beverly Hills as all products contain high-quality ingredients, almost every product gives a maximum of colour retention with remarkable high gloss shine. Their products are Paraben and Sulphate free and are not tested on animals.” Looking ahead, Madalaine is excited for the future as she outlines Mac Professional Haircare’s ongoing focus will be continued innovation and excellence. “In the future we hope our products will be more widely recognised in the hair care industry and be more widely available to the consumers, selling in well-known retail and online stores. We want our products to stand out from the rest of our competitors. We would also like to consider, develop and expand our ranges with more innovative products moving forward.”

Acquisition International - Business Excellence Awards 2017 49


Best Microelectronics Dispensing Technology Company - USA Company: nScrypt, Inc. Contact: Beth Brownell Contact Email: Address: 12151 Research Pkwy, Suite 150, Orlando, Florida, 32826, USA Phone: 001407 275 4755

nScrypt nScrypt is an innovative company that uses next generation printing to enable direct digital manufacturing. We caught up with Beth Brownell to find out more about the firm and the innovative solutions it provides. nScrypt are a capital equipment company that manufacture and sell industrial micro-dispensing and 3D printed electronic systems. Beth discusses the firm’s service offering in more detail and outlines how the firm works to offer clients the solutions they need. “Here at nScrypt, we manufacture our electronic systems in the U.S. and sell them to clients around the world. Their global popularity stems from the fact that our systems provide the most precise and accurate way to dispense liquid, paste, plastic and electronic metals. No other commercial system matches the range of materials or precision of motion and prints. Our motion control is superior in resolution and repeatability and this ensures quality, repeatable parts. Our customers are traditional micro-electronic packaging companies and next generation electronic manufacturing. Additionally, we have penetrated 3D printing for a variety of industries, including textile, chemical, automotive, medical and tissue engineering. “Overall, our goal is to print any material in any size and do this fast enough to be on the production floor. We print traditional electronic materials such as solder and adhesives for electronic packaging, but we can do this with smaller features (50 microns, which is two times or smaller than state of the art commercial dispensers). We also print a range of conductive materials to include silver, gold and copper and again with fine features of 50 microns or large area coverage of meters squared. We can print composite materials of thermoplastics for enhanced structural properties or enhanced electrical properties.

“Moving forward, Beth and her team have a number of ambitious and exciting plans to grow and change the shape of the industry for the better.” “All of this are done using automation and precision motion. CAD files of unique shape and electrical function can be printed on a single platform or multiple systems in a line. The Direct Digital approach implies no retooling is necessary to obtain new prints, new shapes or new functions. The flexibility in motion, the widest selection of materials, the precision in dispensing volumes (pico-litre volume control) and the digital input make this a versatile tool for many existing and future electronic packaging applications.”

50 Acquisition International - Business Excellence Awards 2017

In order to offer the latest, most innovative solutions on the market, nScrypt is comprised of a range of people with diverse backgrounds. These include material scientist, electrical, electronic, photonic, RF, mechanical, fluids, computer, controls, biological and CAD experts, because, as Beth explains, it takes a great many minds to make such dynamic and unique solutions. “Fundamentally, the world is melding; engineers are no longer separated by specialties, but instead multiple backgrounds are important. Advances in microdispensing, 3D printing and CAD have permeated through industries such as food, textile, bio, electronics, mechanical, wireless, automotive, aeronautics and environmental. The tools are capable and have penetrated all of these industries and this requires some aspect and knowledge in all areas. “Formal training is effective and many times required, but it is also important to expand that with informal training (tech conferences, tech magazines, studies) and accept new challenges. Solving old problems with old, but tried and proven solutions is normal, but it is not disruptive. Disruption is happening in industry right now because of the non-traditional approaches to old problems. Space and the approach to this has been constant until recently, new disrupters have moved onto the scene. Printed Circuit Boards have been constant until recently and new disrupters (micro-dispensing and 3D printing) have moved onto the scene. The fields are broad and the applications are many, but there is a lot of leveraging that can and will happen if you are crossed trained or educated, even informally educated.” Moving forward, Beth and her team have a number of ambitious and exciting plans to grow and change the shape of the industry for the better. “Looking ahead, nScrypt’s ultimate aim is to change the world; we want to give anyone, who wants to, the opportunity to be creative in an industry that prohibited such. Today, it is the large corporations that want to tell you what to like or dislike by throwing important people wearing their products at you in magazines or television. Tomorrow, we want to enable you to personalize your own products, even the most complex electronic ones. We will more fully automate Factory in Tool and also Factory in Line that will make reality the statement ‘art to part.’ We will make printers large enough to print a car or small enough to print a microelectrical mechanical system and including in space. In 2018 we will have a BioPrinter on the International Space Station to begin the journey of true 3D printed tissue in space.”


Best Digital Advertising Company - India Company: Origins Advertising Private Limited Contact: Rajneesh Rawat Contact Email: Address: 207,2nd Floor, Banni Corporate one, Jasola District Center, New Delhi, 110045, India Phone: 0091 11 43231400 Website:

Origins Advertising Private Limited Origins Advertising Private Limited is an innovative and dynamic advertising agency based in New Delhi. We explore the secrets behind the firm’s success.

With 15 years of valuable experience and a wide range of services, Origins prides itself in being a truly unparalleled advertising agency across North India. Co-founded on 24th March, 2000 by qualified professionals with over 20 years of experience in the exciting and innovation-driven world of advertising, today Origins is at the forefront of providing advertising solutions, across all mediums of advertising, promotion and collateral support under one roof. From a 4-member team, one office and 4 million rupees billing worth beginning, Origins has progressively grown to be a 100-member team across 6 offices and over 600 million rupees’ worth in billing.

“...the firm has a track record of successful projects across all domains of advertising keeping it ahead of the curve.” Over the brief span of 15 years, Origins has built a reputation of being not just the biggest but the best full-service, comprehensive advertising solutions agency with a strong foothold in the advertising domain and successful projects across brand creation and development, digital, print, indoor and outdoor advertising, events, radio and other services. Origins has emerged as the specialist media agency for many a blue-chip client.

With its own persistent investment in technology, planning tools, communication channels and experience, the firm is able to deliver innovative, engaging brand experiences, every time. Its planning and execution of all advertising phases, together with in-house capabilities ensures that clients get the most cost-effective and timely execution of all assignments. Origins aligns its services around the clients’ marketing needs and work with them as a team. As such, the firm has a track record of successful projects across all domains of advertising keeping it ahead of the curve. Overall, Origins Advertising Private Limited are committed to achieve total customer satisfaction in terms of quality and timely delivery of products and services by using latest technology with continual improvement. The firm’s Mission is to ‘Lead by Example’ through a commitment that empowers the organisation at every level to strive for the highest level of quality, customercare and share-holders value. This will remain the firm’s ongoing focus as it seeks to build upon its current success and achieve even more over the coming months and years. The firm are positioned for the future and the dynamic arena of advertising with young innovators and experienced professionals, and are keen to draw on this expertise as it looks towards a bright and prosperous future.

Acquisition International - Business Excellence Awards 2017 51


Best Property Conveyancers - East England Company: PDR Property Lawyers Contact: Michelle Rickard Contact Email: michelle.rickard@ Address: 5 Market Street, Whittlesey, Peterborough, PE7 1BA, UK Phone: 01733 203873 Website:

PDR Property Lawyers PDR Property Lawyers are a Conveyancing firm based in Peterborough, Cambridgeshire they supply a professional and cost effective conveyancing for all types of property from freehold to leasehold. We profile the firm to explore the secrets behind its success.

If you’re buying or selling your home, choosing the right Conveyancer can make your life easy! Whether you’re a first time buyer or just on the move PDR Property Lawyers pride themselves on their approachable service and have a commitment to providing the highest level of service at all times. They strongly believe in a one to one professional service. Their one to one service ensures that they work with you so they can meet your needs, goals and concerns. Utilising the latest technology, they deal with home movers throughout England and Wales. They are a firm that is pro-active and not re-active in moving with the ever changing times for Conveyancers in the market place. They communicate your way whether its by letter, email or telephone.

“They offer a fixed fee guarantee, no completion no fee service and there are no hidden extras in their estimate of legal costs.” PDR Property Lawyers has established themselves in the UK as an award winning conveyancing practice. They offer a fixed fee guarantee, no completion no fee service and there are no hidden extras in their estimate of legal costs. They offer a national service so no

52 Acquisition International - Business Excellence Awards 2017

attendance is needed to sign documentation. It can all be done through email, post and phone calls. Additional services offered include auction property, remortgaging, transfer of equity, help to buy, new builds, leasehold and freehold matters. PDR Property Lawyers also have a specialist Rural, Equestrian & Farms Lawyer who can turn a complicated process into one that is taken care of quickly and efficiently. Rural, Equestrian & Farm Property transactions can be complex, as it is necessary to pore over numerous legal documents and agreements. Michelle, the owner of PDR Property Lawyers, is a keen horsewoman and owns several horses herself. She fully understands that buying and selling your property with the added pressure of moving your animals can be complicated and stressful. Therefore, at PDR the team are always easy to contact and can help clients to ensure that the whole transaction is as calm, simple and crystal clear as possible. Ultimately, PDR Property Lawyers draw on the immense experience of its team to ensure that clients receive a service that meets their needs and exceeds their expectations.


Company: Perskie & Cannaday Contact: Amy Bianchino Contact Email: Address: 450 Tilton Rd., Suite 260, Northfield, New Jersey, 08225, USA Phone: 001609 645 2111 Website:

Best Multi-Practice Boutique Law Firm - New Jersey

Perskie & Cannaday Perskie & Cannaday is a New Jersey based legal practice dedicated to personal injury law. We profile the firm to explore the secrets behind its success.

Perskie & Cannaday, P.C. has offices in Northfield, NJ and Philadelphia, PA. The firm’s primary goal is to provide the very best legal services to injured citizens in the South Jersey and Philadelphia area. It has evolved from a predecessor firm that was originally formed in 1994. M. Daniel Perskie was one of the original partners of that firm. Mr. Perskie, is now a partner in the law firm. His areas of expertise include personal injury, product liability, civil rights, and criminal law. He received a B.A from Temple University and a J.D. from Temple University School of Law in 1988.

“Mr. Perskie has tried numerous jury trials and has obtained many significant verdicts for his clients.” Alongside this he is a Certified Civil Trial Attorney, a designation less than 2% of Attorneys in the state achieve. He serves as an arbitrator for New Jersey Superior Court and also conducts private arbitrations. He was a member of Governor McGreevey’s transition team charged with overseeing CRDA. Mr. Perskie has tried numerous jury trials and has obtained many significant verdicts for his clients.

Mr. Perskie is a native of the Atlantic/Cape May County area. His family was the primary architect and driving force behind the casinos in Atlantic City. His grandfather was a Supreme Court Justice who was responsible for crafting and implementing many of the laws that now touch and concern the citizens of New Jersey. His father, Marvin Perskie, Esquire was a former State Legislator who helped enact many laws that still benefit the working class persons of New Jersey. Tara L. Cannaday, Esquire is a partner with the law firm. She received a B.A. from American University in 2002 and a J.D. from Rutgers University School of Law in 2008, where she was an Articles Editor for the Journal of Law and Public Policy. Ms. Cannaday handles personal injury matters including automobile accidents, premises liability and dog bites. She also handles workers’ compensation matter for individuals suffering from workplace injuries. Ms. Cannaday also heads the firm’s New Jersey NoFault PIP Arbitration practice. In addition to these two experienced leaders in law, the firm has numerous support staff members dedicated to serving the needs of its clients. This dedicated and skilled workforce is able to offer the very highest standard of personal injury support to its clients, and moving forward this will remain Perskie & Cannaday’s ultimate aim.

Acquisition International - Business Excellence Awards 2017 53


Best Plastic Moulding Manufacturer - USA Company: Plastic Molding Manufacturing Contact: George E. Danis Contact Email: Address: 34 Tower Street, Hudson, Massachusetts, 01749, USA Phone: 001978 567 1000 x1111 Website:

Plastic Molding Manufacturing Plastic Molding Manufacturing (PMM) is a custom plastic injection molder based in Hudson, Massachusetts. We caught up with George Danis to learn more. Established in 1968 as a metal fabrication and contract manufacturing company, PMM quickly moved towards plastic injection molding, contract manufacturing and pc board assembly. As metal to plastic conversions became more popular PMM’s grew accordingly. The firm’s molding facilities now total 230,000 square feet with over 100 injection presses, including five two-shot presses, which offers flexibility in running all types of thermoplastic materials. Its ISO Class 8 Cleanroom provides the company’s medical customers with 5,000 square feet and 6 machines, including a two-shot injection press. While each of PMM’s facilities flourish in different markets or specialized processes, all locations have the capability and support to manufacturer all industries. Diversification and support are central to the firm’s client service offering, as George is eager to emphasise. “Here at PMM, we manufacture an array of plastic molded parts and components for business partners of all industries. We try and diversify our portfolio with industries which include, but are not limited to, medical components and diagnostic equipment, military & firearms, automotive, industrial housings and components, electronic and connector components, and consumer products. We focus on providing our business partners with engineering support throughout the life of their applications, from concept through production.” “To ensure our business partner’s needs are exceeded, we provide design and engineering assistance from development through production stages. Proper design for plastic manufacturing will aid the success of each and every product manufactured. Production process and costs are directly associated with the design, which is why we focus on providing our business partners with support throughout the life of their program. Our entire team of quality assurance, engineers, production and management members work closely together to keep communication open and constant with our business partners. This ensures we are continuously meeting their needs.” In the US, the plastic industry is the third largest manufacturing industry in the country, and the market continues to grow as plastic proves to be an effective alternative to metal, glass and other labor intensive materials. Having multiple locations throughout the United States provides a variety of opportunities for PMM, as well as the wider industry, and as such the firm has grown steadily over the years, acquiring various new sites, as George outlines. “At PMM, we are committed to supporting our clients and growing with them in order to ensure that they are fully

54 Acquisition International - Business Excellence Awards 2017

supported at all times. Many of our business partners are local to each facility. We have a large business partner base in New England that are served from our MA, CT and PA facilities. Our most recent acquisition of our South Bend, Indiana facility has provided growth for PMM throughout the mid-west as well. In addition, many of our business partners have multiple locations and offices throughout the United States, as well as globally. We focus on accommodating our business partners through engineering, logistics, materials and capabilities. Our growth through acquisitions has been increasingly helpful to our business partners in providing multiple locations closer to their offices, closer to their engineers.” “Our advancements since our first acquisition, in 2010, is about more than reaching new customers; it allows Plastic Molding Manufacturing to better serve existing business partner’s through both capacity and engineering. A lot of our big customers expect and need to have a contingency plan. Our four facilities provide this. We are a big supporter in engineering and have the ability to support our business partners to improve their design to be able to manufacture a product easier and more consistently. Our goal is to continue to provide local manufacturing to our business partners. This gives engineers and decision makers the ability to visit our facilities, set in-person meetings with our engineers and business development team members, and open communication to improve each and every application’s success.” Looking to the future, PMM has a number of exciting plans for growth that will provide it with many great opportunities, as George concludes. “Moving forward, we are continuously looking to provide our business partners with the best and most efficient technologies. We recently finished a $1 million investment in equipment and automation in our Massachusetts facility. We are always looking to expand through acquisitions and plan to grow as America’s Technology Molder throughout the Mid-West. We love to bring jobs back to America! 2017 will bring continued efforts to reshore manufacturing. Our focus is on being competitive with offshore pricing, quality, efficiency, and time to market, to help companies make the move back to United States manufacturing.”


Best Roofing Contractors - West Midlands Company: Restell Roofing Contractors Ltd Contact: Robert Restell Contact Email: rob@ Address: 58 Shalford Road, Solihull, West Midlands, B92 7NF, UK Phone: 0121 405 5051 Website: www.

Restell Roofing Contractors Restell Roofing Contractors Ltd provides all types of commercial and domestic roofing work including roof replacement and repairs, tile and slate work, leadwork, guttering and more. We spoke to Robert Restell to find out more.

Drawing on Founder Robert’s many years of industry experience, Restell Roofing Contractors, based in Birmingham, focus on service and quality across all industries whether it’s a flat roof repair, a guttering or fascia repair or 2000m2 of polycarbonate commercial works. Robert discusses the firm’s work in more detail and outlines how it works to ensure quality across every project.

work as approved contractors for various companies, including Holiday Inn Telford, Moor Hall Hotel Sutton and Warwickshire College Group. Alongside this prestigious client list, we are the principal roofing contractor for EmmDee Building services looking after housing association contracts- such contracts are highly prised in our industry, and our success at obtaining this is testimony to the quality of our work.”

“I hope to keep growing the business to a good size whilst continuing to offer the same level of quality for which my firm has become renowned.”

Until recently the firm comprised of just Robert, however in order to pass on his expertise he has recently taken on an apprentice. He concludes by outlining his future plans for the business. “Looking to the future, I hope to keep growing the business to a good size whilst continuing to offer the same level of quality for which my firm has become renowned.”

“At Restell Roofing Contracts, we work mainly doing domestic roofing for residential clients but we do also

Acquisition International - Business Excellence Awards 2017 55


Leading Experts in Gas Leak Detection Technology 2017 - USA Company: SENSIT Technologies, LLC Contact: Scott Kleppe Contact Email: Address: 851 Transport Drive, Valparaiso, Indiana, 46383, USA Phone: 001219 465 2700 Ext. 233 Website:

SENSIT Technologies, LLC SENSIT Technologies designs, manufactures and services a complete line of gas leak detection instruments, combustible gas indicators and confined space monitors. We caught up with Scott Kleppe to find out more.

Founded in 1980, SENSIT Technologies offers a varied product-line which includes gas leak detection sensors, as well as vehicle mounted methane detectors and natural gas pipeline locators. Scott is eager to emphasise his firm’s focus on protecting life and ensuring the safety of its clients. “Here at SENSIT Technologies, our core purpose is to protect life, property and our environment from hazardous gases. To achieve this, we design, manufacture, sell and service gas leak detection devices that natural gas companies, fire departments and industry use daily to locate natural gas and other toxic gas sources. Our company was founded by my parents, over 30 years ago, from humble beginnings we have transformed the business into an internationally recognized brand.”

“SENSIT has the greatest people driving decisions and processes every day, and they are helping us to drive success and achieve even more.” “Our client focused approach begins right from the moment we start working with them, when we have a team of people that will meet with a new client to help us fully understand their needs. We then work to create the right solution through our product offering and our engineering team that can provide customization as needed. Most of SENSIT’s clients remain clients for many years as both our customer service and new product innovation are second to none.”

56 Acquisition International - Business Excellence Awards 2017

Within the wider industry, the natural gas market has been through a transformative time with respect to regulation and the need to update infrastructure. Natural gas is a great source of clean, reliable and low cost energy and updating the systems for its delivery is among the highest priorities alongside safety. These developments have caused many challenges for SENSIT, but as Scott explains, these can be viewed more as opportunities as the firm seeks to build upon its current success and continue to adapt around the market’s and its clients’ ever evolving needs. “At SENSIT we always face challenges and opportunities. How we address them is what creates success. There are many times as our leader I have had to adapt to how to best use my skills. What I have learned is sometimes that means being in front, but equally many times it also means taking a step back and let the team take on the challenge. SENSIT has the greatest people driving decisions and processes every day, and they are helping us to drive success and achieve even more.” Moving forward, the firm’s focus remains on offering the most technologically advanced and reliable solutions to meet its clients’ needs, as Scott concludes. “Looking ahead, SENSIT continues to bring the latest in deployable technologies to the world. We are always looking for appropriate partners or acquisition opportunities to be the recognized brand in the natural gas industry around the globe.”


Best Acoustics Research Company – UK & Most Advanced Acoustic Imaging Device: CymaScope Company: Sonic Age Ltd. Contact: John Stuart Reid Contact Email: Address: Crystal Cottage St. Johns-in-the-vale, Keswick, Cumbria, CA12 4TS, UK Phone: 01768 779 006

Sonic Age Ltd Sonic Age Ltd has a history stretching back to 1969, the year when man first walked on the moon. While Neil Armstrong was taking his giant leap for mankind John Stuart Reid, who had studied pure electronics at University, was founding his small acoustics business, then called Sound Electronics (Newcastle) Ltd. Yet, as you will come to read, his company has just created a product that is poised to make its own giant leap. The 1969 fledgling company soon grew into a family business employing several members of John’s family, including mother, father and elder sister, as well as sales director Ray Scott. Products and services included acoustics consultancy, sound and lighting contracting, high-powered laser displays and pyrotechnics. The company saw many major contracts in its 30-year history, including the installation of the largest sound and lighting system in the UK in Glasgow’s Zanzibar nightclub, in 1985, valued at around £1M in today’s money. Their engineering staff worked on several pavilions in the 1990 Gateshead Garden Festival, including a “Flying Saucer”, and their work on the Northern Electric Pavilion was awarded first prize of the entire festival. But though the company was modestly successful, with sales of around £1M annually, John’s passion for science was not being fulfilled and an event occurred in 1997 that changed everything. On a tour of Egypt, John and his father, George, entered the famous Great Pyramid and its enigmatic King’s Chamber, which is so reverberant you can hear a pin drop. John lay in the chamber’s sarcophagus, a 3.7-ton granite box, and made vocal sounds to casually test its acoustics. But what happened next was as surprising as it was inspirational: he felt every cell in his body tingle. John takes up the story: “At that point in my career, having worked in the field of acoustics for almost 30 years, I was not prepared for the extraordinary effect that my own vocal sound had on my body. In that moment I sensed that this effect might have been a designed feature of the pyramid. With that in mind I gained permission to carry out a series of acoustics tests and a few months later I entered the pyramid with an armory of test equipment. One of the experiments was designed to test the resonances of the sarcophagus and involved stretching a PVC membrane across its open top and sprinkling on some sand. A speaker excited the membrane with a series of pure sounds. I expected to see, at best, a range of simple geometric patterns in the sand that I hoped would throw some light on my strange experience a few months earlier. But as I bent low over the membrane, watching the sand grains move, they suddenly began to jump up and form into a shape that strongly resembled an ancient Egyptian hieroglyph. At this point the antiquities inspector became very animated and we began to work as a team, taking photographs and changing the frequency of the tone. With each new sound a different hieroglyphic-like form emerged. In effect each “hieroglyph” in the sand represented a sound made visible, a natural resonance of the sarcophagus. I knew then, within this simple technology, lay the essence of a new type of scientific instrument.” Following the events of 1997 John decided that his future lay in his passion for science and two years later, in 1999, he sold the Sound Electronics trading business and renamed his company Sonic Age

Ltd, to begin researching methods of making sound visible. Now, after two decades of dedicated research and monetary investment, the result is a new type of scientific instrument called, “CymaScope”, with intellectual property protected by several patents in the UK and abroad. The instrument is attracting the attention of scientists worldwide. One scientist in particular, Dr. Sungchul Ji, who is based in the USA, was present at a lecture that John gave in Sofia, Bulgaria, in November 2016 to 120 scientists. Dr. Ji explained, “I found his lecture to be inspirational, so much so that upon my return to the USA I began to investigate how I could digitize this important new scientific tool, which would allow me and other scientists to analyze CymaGlyphs (the name given to sound patterns) quantitatively. I contacted John Stuart Reid and made suggestions as to how this might be possible. Astonishingly, within the space of only a few weeks, facilitated by the timely financial support provided by, Bonita Spring, FL, USA we were able to develop a digital method that allows any CymaGlyph to be analyzed numerically.” The first project chosen for the Digital CymaScope is to differentiate between healthy cells and diseased cells, which could lead to the development of a new diagnostic tool—a potential giant leap for medical science. Last year, Sonic Age Ltd also launched a CymaScope app for Apple iPhone, iPad and a large range of Android-powered devices that makes voice and music visible and is proving popular with the general public. But John also sees a future for the CymaScope as a children’s science toy for the 21st Century and the company is now planning the development of an accessibly-priced child’s model. In conclusion, John describes how it felt to win the award of Best Acoustics Research Company - UK & Most Advanced Acoustic Imaging Device: CymaScope, and outlines how this will support the firm going forward. “We were thrilled to receive the award from Acquisition International Magazine. I think it is fair to say that all individuals and organizations dedicating themselves to their passion and to excellence deserve recognition for their efforts, along with a full measure of acknowledgement of the difference that their work has made. We will continue refining the CymaScope instrument in the years to come and developing applications in fields as diverse as Astrophysics and Zoology, literally an A to Z of subjects that this new instrument can support. We have high hopes that those readers of Acquisition International Magazine who have an interest in new technologies will connect with us and become involved in fulfilling the instrument’s full potential in the world of science and entertainment.”

Acquisition International - Business Excellence Awards 2017 57


Best First Aid Training Provider 2017 - Cumbria Company: First Aid Associates Contact: Steve Wilson Contact Email: Tel No.: 01900 827506 Web Address:

First Aid Associates First Aid Associates is one of the finest providers in the UK in the field of First Aid Training, providing a variety of different courses. Steve Wilson tells us more.

First Aid Associates draws on the experience and skills of fully qualified Trainers and Assessors in the field of First Aid to provide training services as well as first aid cover for small events. Steve discusses his own experience and how he uses this to offer his clients the very highest standard of service and support. “Personally, before starting my own business in May 2006, I worked in a variety of training arenas and was employed by one of the Voluntary Aid Societies teaching first aid. The skills I developed in these previous employments were easily transferred to my current role. I have been a fully qualified Trainer and Assessor since 1994 and constantly strive to keep my teaching and technical skills up-to-date. “I draw on this expertise when working with every client. When dealing with a new client I always make sure I give them the most up-to-date information I can, pointing out all the options available to them, and ensuring these options will meet their requirements but also any legal requirements they need to meet as well. I will be in constant communication with the client until I am happy the client understands all the information

58 Acquisition International - Business Excellence Awards 2017

given to them.” Having worked in the industry for so many years, Steve has a strong understanding of the market and its key trends, which he is keen to share with us. “Due to the deregulation of First Aid Training a few years ago, it opened the flood gates for anyone to start “teaching” first aid. I have seen quite a few people start up a business thinking it must be an easy option, teach to an inadequate standard, but then find it wasn’t the easy option they thought it was and went out of business. This sort of practice does nothing to maintain standards within the industry and devalues the qualifications for all. I feel there does need to be tighter standards around those who teach, i.e., their qualifications and experience.” Looking ahead, Steve is keen to remain at the forefront of his industry by continuing to offer the high standards of service which he has come to pride himself on. “Moving forward, my aim will be to continue to offer the very best level of service and support to my clients.”


Best Fitness Centre 2017 - Scotland Company: T.O.D Coaching Gym and Dojo Contact: Anne Germain Contact Email: annegermain. Address: Almondvale Stadium Road, Livingston, EH54 7DN, UK Phone: 07738 499256

T.O.D Coaching Gym and Dojo T.O.D Coaching Gym and Dojo is the home of T.O.D. Coaching Scotland’s Premier Leading Personal Training and Fitness provider, offering a wide array of coaching and training options for clients of varied ages and abilities. We profile this dynamic fitness centre and explore the approach that has made it so incredibly popular.

Established in 2004 as a personal training company, T.O.D. Coaching quickly became an industry leader across personal, functional and alternative training. The company only employ the highest quality personal trainers which comes as standard and every personal trainer is highly qualified and motivated. Over the years T.O.D. Coaching has grown phenomenally and now incorporates many aspects of training from gym based to adventure training, strength training, triathlon and more.

“Membership is cost effective thanks to the variety of classes and newly renovated facilities, making Fit Inc. Studio the ideal space to train for anyone...” Classes vary, from street gym and outdoor running through to studio based classes such as kettlebells and barbell toning to music. The studio, situated just off reception, has a live screen, mirrors, wooden flooring and fully equipped for all of studio classes. This innovative space has been specifically designed to accommodate only personal training sized group sessions and classes, this ensures that clients get the full attention of the instructor and enjoy the whole experience.

In addition, Fit Inc. Studio operates West Lothian’s Premier training centre; its newly refurbished state of the art gym, where the entire layout has been with its clients in mind. From the reception area, studio, changing rooms and wet area, the firm have striven to provide the highest quality facilities which meet its clients’ needs. Membership is cost effective thanks to the variety of classes and newly renovated facilities, making Fit Inc. Studio the ideal space to train for anyone, whether they are just getting back into exercise or training for a competitive event. Recently T.O.D Coaching became a UK national fitness academy for SFO-UK, where their studio and gym based courses will be conducted from. SFO UK are a REPS approved fitness education provider who have been providing high quality courses for over 10 years all over the UK. This exciting development allows the firm the chance to work with new clients and build upon its current success. Overall, from its state of the art gym, studio and Livingston’s first purpose built functional training rig, combined with its highly qualified and experienced staff, who have a proven track record in their chosen field of training, T.O.D. Coaching offer a one stop fitness facility which will continue to evolve to meet the varied needs of its diverse clientele.

Acquisition International - Business Excellence Awards 2017 59


Best Company Formations & Corporate Services Firm - UK Company: Turner Little Contact: James Turner Contact Email: Address: Regency House, Westminster Place, York Business Park, York, YO26 6RW, UK Phone: 01904 783101

Turner Little Turner Little are established UK based professional company registration agents, registered bank intermediaries and business consultants as well as trust providers. We invited James Turner to tell us more about this diverse company and the services it offers. Established in 1998 as a specialist UK banking and corporate services provider Turner Little rapidly expanded to provide services offshore as well as in the UK and provide a service second to none by concentrating their attention on a limited number of overseas jurisdictions especially chosen to provide the fullest possible range of benefits to their extensive client base. The firm’s excellent reputation is built on the integrity of its founders and the dedication, honesty, integrity, professionalism and focused commitment of its staff. The services provided are extensive, comprehensive and the company is proud that a large part of its business is generated from an existing customer base as well as customer and professional referrals particularly from accountancy and legal practices. The company’s extensive client base covers virtually every country in the world making Turner Little a truly multi-national service provider. What unites this diverse range of clients is the superior service provided to them by Turner Little, as James emphasises. “Regardless of the service being provided, Turner Little always discuss at length the client’s requirements and will advise clients at a very early stage on the feasibility and practicalities of what they are seeking to do and whether it will achieve the client’s objectives.

“...we are the most cost effective thanks to this client focused approach and our vast industry knowledge and expertise...” “Accessibility is key, and we aim to be available for our clients constantly, no matter what they need assistance with. Our Head Office is located in the United Kingdom in the City of York, ideally positioned to afford excellent access to both the motorway and rail network as well as being reasonably placed for access to airport facilities. Clients and prospective clients alike are always welcome at our offices where meetings can be had in absolute privacy and where confidentiality is assured.” As Turner Little is a small firm with an established friendly workforce, they are all well aware of their own responsibilities whilst being aware of those of colleagues. Operating in a heavily regulated sector means that the firm’s staff are obliged to know more than most about their clients and it is the combination of friendliness and professionality imposed by regulation

60 Acquisition International - Business Excellence Awards 2017

that ensures that these clients receive the best possible level of service. It is this client focus that marks Turner Little out as the best possible option for its clients, as James is eager to highlight. “What truly differentiates Turner Little from the rest of the market is that we are small and have been around for a long time, and therefore are able to draw on our vast industry experience and contacts to offer our clients a superior service. Our clients know where to find us, we do not hide and we do not mislead our clients. Even when the news is bad, we will tell them. Although we do not offer the cheapest option on the market, we are the most cost effective thanks to this client focused approach and our vast industry knowledge and expertise, which we provide to every client to ensure that they receive the support and service they need.” Operating in a sector that is more affected than most by political change and media perception, Turner Little faces tough challenges ahead as the firm battles the uncertainty surrounding Brexit and political unrest. As such, the firm has taken precautions to ensure its ongoing success, as James concludes. “Overall, there are difficult times ahead caused by exchange rates in particular. The uncertainty with Brexit merely adds to the problems. In this respect, however, we had already made some moves prior to Brexit to ensure that we will continue to deal with the EU member states no matter what. To do so we created Turner Little (Cyprus) Limited and that firm, registered in Cyprus, will shortly become a licensed firm in Cyprus for the purpose of forming companies there and acting as banking intermediaries.”


Best Telecom Engineering & Resettlement Training Experts - UK Company: Ubi-Tech (3R) Limited Contact: Richard Lee Contact Email: Address: 9 Regents Court, Far Moor Lane, Redditch, B98 0SD, UK Phone: 01527 529750

Ubi-Tech (3R) Limited Ubi-Tech (3R) Limited are a telecommunications training company specialising in all aspects of wireless and radio technologies such as mobile/cellular, HF/VHF/UHF, Microwave, Wi-Fi/WiMAX and Satellite. We caught up with Managing Director Richard Lee to find out more about the firm and the vast array of services it offers. Ubi-Tech provides leading courses in wireless and radio engineering, 4th Generation Networks, IT and project management. Supporting a wide range of clients, the firm has to work hard to ensure that it offers the very highest standards of service which meet their individual needs, as Richard explains. “Here at Ubi-Tech, our customers fall into two categories; firstly, the armed forces and the MOD for whom we provide resettlement training for those leaving for a civilian career. For the MOD we provide Continuous Professional Development training for those remaining in the forces and seeking advancement. Secondly corporate organisations who are major telecoms infrastructure providers. We train their engineers to plan, install, test, commission and maintain the wireless network. “To ensure that we offer everyone we work with the very highest standards of service and support, we are accredited by the University of Wolverhampton to deliver a Post Graduate Certificate in Wireless Engineering for those who wish to attain a higher education qualification. We currently have a record of 100% success for all students who have submitted their assignment papers and naturally we are very proud of this. We prepare our students for success by providing mentoring whenever they need it and our guarantee is that any student can re-sit any part of the course again free of charge.” As a young company the biggest challenge Ubi-Tech face is maintaining and developing the reputation for delivery and quality that will inspire corporate organisations to present you with an opportunity. The “courtship” period from first introduction to contract is sometimes a long drawn out process as the firm seek to prove their worth in a crowded industry. Richard outlines how the firm seeks to support clients right from the very beginning so that the vital first impression is a good one. “When we first start working with a new client we ensure that we offer them the service they need by working to understand their business and using a consultative approach to identify where the performance problems are at a strategic level. We identify what keeps the senior management awake at night and why? The key is to find out where business objectives are not being met and what that is costing the corporation. We consider ourselves problem solvers and fixers and we pride ourselves on our flexibility to work with the customer and their constraints.”

Within the training space staff are crucial to a firm’s success, therefore, as Richard emphasises, Ubi-Tech is determined to attract and retain the top talent in the industry. “Ubi-Tech staff are trustworthy, empowered professionals. They are all totally engaged with the company culture and philosophy and see themselves as stakeholders in the business whose future is intertwined with our success. We firmly believe that if you look after your employees then that is reflected in the quality of their work and the care they apply to looking after our customers. There are no office barriers and everybody is encouraged to air ideas and views or concerns to the senior management and we have a strictly no management jargon rule. “It is crucial to understand employees home infrastructure and domestic needs. As such, we firmly believe that you get the best out of a happy employee who feels respected and valued so if someone needs time to collect a child from school; sort out a car issue; see a doctor or dentist then we give them that latitude to do so. The goodwill, trust and obligation that you get in reciprocation far outweighs the minor inconvenience of allowing someone to leave a little early or work from home. Our employees respond with going that extra mile, exceeding customer’s expectations and work until the desired result is achieved. We use the carrot and not the stick.” Ultimately, Richard and his team are highly ambitious as they seek to grow even further as they seek to build upon their current success. “Looking to the future, our overall goal is to become the telecoms trainer of choice for the industry in both the UK and Europe and possibly beyond. This will provide us with many exciting opportunities.”

Acquisition International - Business Excellence Awards 2017 61


Best NLP Training & Coaching Organisation & Award for Excellence in Leadership Management - UK Company: UK College of Personal Development Contact: Tony Nutley Contact Email: Address: The UK College of Personal Development, 3-5 Wood Street, Old Town, Swindon, SN1 4AN Phone: 01793 511180 Web Address:

The UK College of Personal Development The UK College of Personal Development is an Award Winning independent training organisation based in Swindon Wiltshire. We invited Tony Nutley to tell us more.

Founded in 2005, the UK College of Personal Development delivers three core service offerings: accredited open programmes, including accredited NLP training (ANLP) and Coach training certifications (AC & ILM) and Leadership & Management programmes (ILM); corporate training course; as well as business performance coaching for middle and executive managers and leaders. Tony outlines the firm’s approach and how it works right from the start to ensure that clients receive the very best service possible. “From the very beginning of our process we have the end in mind. All the training and coaching services we deliver are bespoke, we spend a considerable amount of time getting to know the client, their business and what key behavioural and performance outcomes they have in mind. We build this information into the training and ensure these key outcomes are the guiding principle throughout the training. “Personally, it is my belief that that our relentless focus on quality and putting the customer first in all our decisions is what has helped us succeed and achieve this award. This comes right at the beginning as we work closely with clients to understand and achieve their overall aims.” As a former training manager Tony understands the training and coaching market, and has a number

62 Acquisition International - Business Excellence Awards 2017

of insights to offer on how the industry is developing currently. “Currently there are a lot of pressures in the industry, new technology which offers some more flexible options in delivery, but this opportunity is often misunderstood and poorly executed. “Since the economic crash, training and development budgets have been tight, so we have to work with slimmer margins. This has forced The UK College of Personal Development to think differently and more creativity and enabled us to find new ways of maintaining quality and ensure clients satisfaction. I believe that online learning is going to be important, the success of any of these platforms will be determined by the level of focus that is put on the customer.” Looking to the future, Tony is keen to outline the firm’s exciting plans which will help it to provide clients with the support and services they need in the ever evolving corporate training and coaching market. “Recently we launched an online Learning Platform, and have continued to develop this and add more features and student support services. A chance conversation has led us to pilot a version of this for our corporate clients and so far this has been a success. Developing this into a full-grown product will be one of my outcomes for the rest of 2017.”


Best Business ICT Solutions Company - Hong Kong Company: Wharf T&T Limited Contact: Katie Fung Contact Email: Address: 9/F, KITEC, 1 Trademart Drive, Kowloon Bay, Hong Kong Phone: 00852 2112 1121 Website:

Wharf T&T Backed by the state-of-the-art fully fibre-optic network, Wharf T&T is the second largest business fixed line operator as well as the first and only comprehensive ICT service provider in Hong Kong focusing on the business sector. We profile the firm to find out more.

Licensed in 1995, Wharf T&T is a leading fixed-line operator with over HK$6 billion invested in its own telecommunications network infrastructure in Hong Kong. It is the largest purely enterprise-focused Information and Communications Technology service provider in Hong Kong, and has an extensive fibreoptic network covering 5,300 commercial buildings and 90% of the commercial market. Wharf T&T is now the entrusted partner of over 53,000 enterprises in Hong Kong providing them a rich ICT service portfolio ranging from data connectivity, high-speed internet access, IP-based voice telephony, public cloud services to complex mission-critical system integration solutions.

“Backed by its proven credentials to be a trusted service provider to address mission critical needs, Wharf T&T continued to achieve significant results.” The strategic alliance of MBK Partners and TPG in 2016 to acquire Wharf T&T unveils a formidable partnership and positions Wharf T&T to serve enterprises with more best-of-breed ICT solutions and deliver enhanced value to enable their businesses. As a leading ICT service provider, Wharf T&T strictly focuses on enabling customers’ businesses using bestof-breed technologies via top-class service. Backed by the state-of-the-art “Fibre-to-the-Desk” (FTTD) ultrahigh speed broadband network, Wharf T&T possesses strong system integration capabilities and offers a full suite of subscription-based public cloud solutions

to cope with the evolving business demand of ICT adoption. A rich ICT service portfolio ranging from fibrebased high-speed business broadband, sophisticated local and international data networking, advanced IP-based voice telephony, best-of-breed public cloud services, and complex mission-critical systems integration solutions that aim at enabling businesses of its customers. This fully fibre-optic network constantly expands, allowing the firm to offer truly outstanding service and value for enterprises in Hong Kong. As early as 2001, Wharf T&T completed a world-record domestic submarine cables which significantly increased our local connectivity and network flexibility. In 2010, Wharf T&T has launched the “+EN” project, an additional HK$1 billion investment in a territory-wide network infrastructure expansion with fibre directly built into the offices for Hong Kong business customers, providing premium data, voice and multimedia communication services for Hong Kong. Wharf T&T experienced a challenging 20th anniversary as business customers were prudent on new ICT investments in a slowing economy. Undeterred by a stagnant market, Wharf T&T continued to make strides in its core business compared to a year ago, and reported its best half-year results ever, attributable to double-digit year-on-year growth in the local data and business broadband businesses. Backed by its proven credentials to be a trusted service provider to address mission critical needs, Wharf T&T continued to achieve significant results. Moving forward, continued growth will remain the firm’s ongoing focus as it seeks to build upon its current success and serve an even wider range of clients.

Acquisition International - Business Excellence Awards 2017 63

Concorde B G W Ltd.

Brand New Dawn



Company: Concorde B G W Ltd. Contact: Jessy Harrison (Marketing) Contact Email: Jessy.Harrison@ Address: Doncaster office, Palmer Street, Hyde Park, Doncaster, DN4 5DD, UK Phone: 01302 361 024 Website:

Company: Brand New Dawn Ltd Contact: Dawn Lillington Contact Email: Address: Four Winds House, Dorchester Road, Drayton St Leonard, Oxfordshire, OX10 7BJ, UK Phone: 01865 400 640 Website:

Best Integrated Design & Furnishing Solutions Company & Recognised Leader in Creative Furniture Design - UK

Concorde B G W Ltd. Concorde B G W Ltd. is a specialist furniture provider offering an all-encompassing integrated design, build and furnishing service that has delivered excellent projects to countless bars, pubs and hotels in the UK. We spoke to Guy Bostock to find out more. Over the last 25 years Concorde BGW has created a unique set of services designed to deliver excellent results for its clients and to maximise return on investment. Director, Guy Bostock believes that the firm’s collaborative approach is what sets it apart from the competition and marks it out as the best possible option for its clients. “As a team, at Concorde BGW we assess all our projects, listen to what the clients want, input experience from other jobs and customers to help us get to a package that will both meet their needs and surpass all expectations. We constantly work together to review the work we do and asses how we can constantly improve in more unique ways to keep us ahead of the game. This collaborative approach, working closely with both our clients and our fellow team members ensures that every project has an outstanding outcome.” Looking to the future, Concorde BGW is keen to continue delivering the level of service that it has come to pride itself on. In his concluding comments Guy discusses the firm’s latest project and how it is working to ensure that this is delivered to these high standards. “Moving forward, our continued focus is to continuing to deliver great projects for good clients that

make them money, us proud and customers happy. Our latest project is the complete redevelopment of The Half Moon in Herne Hill for Fullers. This Victorian gem has been restored to its former glory with the original windows, woodwork and painted mirrors in the snug brought back to pristine condition. To the rear of the pub, the newly opened up dining area offers a light and airy space for couples and families alike, while the landscaped garden with an outside bar, fire pit and barbecue, provides an oasis for eating, drinking and relaxing just a stone’s throw from the busy Half Moon Road. Upstairs are 12, newly designed stunning boutique bedrooms. We are thoroughly enjoying this project and look forward to showcasing the outcome.”

64 Acquisition International - Business Excellence Awards 2017

Best Independent Design Solutions Agency - South East England

Brand New Dawn Brand New Dawn is an innovative design studio based in Oxford. We caught up with Dawn Lillington to find out more.

With over 20 years of experience in the design and marketing industry, Brand New Dawn successfully combines experience and confidence with a contemporary and creative eye to deliver the perfect design solution. Dawn outlines how the firm works to support its clients and provide them with the solutions they need. “At Brand New Dawn, we have a strong reputation for putting our client’s needs at the heart of everything that we do, we truly believe that honest and open communication should be the cornerstone of each and every project. Only by getting to know our clients, understanding their culture and what drives them, can we fully interpret and bring their vision to life. We become their storytellers. This unique insight ensures that we create engaging and exciting work that delivers maximum impact and tangible results every time.

but no matter who the client is, we are committed to providing the same responsive service and attention to detail to all. This approach has helped us to develop long-term relationships with our clients built on trust and mutual respect.” The firm’s team, headed up by Dawn, has honed their skills over the years by working with well-known design and marketing agencies and some of the UK’s leading brands. By harnessing this experience, the company are able to think and work like a big agency, whilst still maintaining the flexibility and approachability that only comes from working with a small, independent business, as Dawn concludes.

“Whatever the focus of your brief, our original, contemporary designs will deliver against objectives: selling, informing, promoting or building awareness, and with expertise spanning both digital and traditional media, we can design campaigns “Overall, we work with a diverse that integrate online and offline range of clients from ambitious start- communications seamlessly.” ups to well- established brand names


The Law Offices of Aaron Resnick



Company: io-consultants Interviewee: Marco Lederle, Partner PR/ Marketing Contact: Lisa Hiery Contact Email: Address: Speyerer Strasse 14, 69115 Heidelberg, Germany Phone: 0049 6221 3790 Web Address:

Company: Law Offices of Aaron Resnick, P.A. Contact: Aaron Resnick, Esq. Contact Email: Address: 100 North Biscayne Blvd, Suite 1607, Miami, Florida, 33132, USA Phone: 001305 672 7495 Web Address:

Best Supply Chain & Logistics Planning Firm - Europe

Best Commercial Litigation Law Boutique - Florida


The Law Offices of Aaron Resnick

io-consultants provides integrated consulting, design and planning services for production, logistics and supply chain management, as well as for architecture, IT, and SAP projects. We invited Partner Marco Lederle to provide us with an absorbing overview of the firm and the services it offers. Since its inception in 1958, ioconsultants has been helping clients to improve their supply and value chain with a wide range of services, from developing ideas into strategies to implementing complex industry projects as a lead consultant. With 200 employees, io-consultants is one of the leading technical consulting and planning companies, serving clients around the world. Besides its headquarters in Heidelberg, Germany, the company also has subsidiaries in Bethlehem USA, Singapore, Dubai and Hong Kong. Marco outlines how the company works to ensure that each of these clients receives the very highest standard of service that meet their exact needs. “Here at io-consultants, we provide planning and consulting services for a wide range of industries, including aftersales, automotive, catering and healthcare, consumer goods, fashion, mechanical and plant engineering, pharma and biotech, supporting global players, large companies and mid-sized businesses alike. This diverse range of clients has one thing in common; the quality service we provide to them. When we work with any new client we offer a structured approach, solid experience and a broad, unbiased market

knowledge provide the foundation for viable customized solutions. io-consultants follows a structured sequence of events, and uses standardized methods and custom tools appropriate for each individual situation from strategy development through concept and detailed planning up to ramp-up management. Our experienced, interdisciplinary teams are united to perform in all kind of projects. Together we create customized solutions and processes according to the specific requirements of each client.” Looking ahead, io-consultants remains dedicated to expanding and building on its current success, as Marco concludes. “As we explore our future plans, io-consultants remains focused on continuing our growth and strengthening our position as a lead consultant, providing clients with a “one-stop” solution regarding their supply chain and logistics challenges by merging our knowhow in Production, Logistics, Architecture and IT. To achieve this, we will be exploring the most flexible, sustainable, integrated and futureproven strategies so that we can provide clients with the very highest standards of service for many years to come.”

The Law Offices of Aaron Resnick, P.A. is a Miami law firm dedicated to assisting both businesses and individuals throughout the state of Florida with aggressive and professional legal representation. We invited Founder Aaron Resnick to provide us with an absorbing overview of his law practice. Established in 2005 by Attorney Aaron Resnick, The Law Offices of Aaron Resnick draws on the vast experience of its Founder, a graduate of Leadership Miami and a leader in the Miami’s legal community. Professionally, Aaron honed his craft at one of Florida’s oldest and most prestigious firms, Gunster Yoakley, before starting his own boutique law firm with offices across America. Aaron talks us through the firm and the range of services it provides, explaining how he draws on this experience to create a supportive and collaborative culture within his own company. “The Law Offices of Aaron Resnick is a boutique litigation firm that also provides real estate, corporate and private wealth management services. We represent clients across the spectrum, which includes, but is not limited to: small to large businesses, high net worth individuals, professional athletes and celebrities. “Personally, I started off at one of Florida’s most prestigious and oldest law firms, Gunster Yoakley. I had amazing mentors there as well as worked with some of the top younger attorneys in the United

States. This experience has allowed me to cultivate a culture at our firm that provides big firm work product, but with intimacy and very close attorney-client relationships, which are vital for providing the very highest standard of service to our clients.” Moving forward, Aaron is keen to expand his practice and support a wider range of clients, as well as growing the firm’s reputation for excellence. “Our firm looks forward to growing in the current markets where we have offices, and firmly establishing ourselves as the go to boutique litigation firm in Florida. Our hope is to continue to expand to provide the highest level of legal services to individuals and companies that desire top notch legal representation while knowing that their counsel always has their best interests at heart.”

Acquisition International - Business Excellence Awards 2017 65


Best Institutional Architecture Firm 2017 Company: BEA Architects, Inc. Address: 3075 NW South River Drive, Miami, FL 33142 Telephone: 305-461-2053 Contact: Katie Evans, Manager of Marketing & Communications Email: Web Address:

BEA Architects, Inc. BEA Architects, Inc., a world-renowned architectural design firm headquartered in Miami, has established a reputation as an innovative provider of leading-edge design solutions to corporations and institutions worldwide. The reputation of the firm rests on its most important asset: its people, whose energy, creativity and commitment point to even greater accomplishments in the decades to come. We profile the firm to learn more about how it works to achieve excellence on every project it undertakes. Established over 20 years ago, BEA Architects is an interdisciplinary firm providing planning, architectural, engineering and construction services. As transportation design specialists, the firm is renowned worldwide for its passenger terminals, port infrastructure, marinas and piers. BEA is increasingly in demand for the design of urban waterfronts. The firm’s maritime proficiency results from years of experience working with ports, cruise lines and shipping lines, through which we developed a keen understanding of the port industry and its operations. The pursuit of excellence in design, through technology and in execution, underscores BEA’s commitment to quality. Central to the firm’s philosophy is the notion of design innovation, accomplished through the attention of direct senior personnel to design challenges and through the enthusiasm and passion the BEA team brings to detailing and crafting a finished product. Experience and education is something that President Bruno-Elias Ramos has compiled over the years. Add that to his familiarity working around the world, and it’s a recipe for a successful international design practice. Ramos draws on more than 30 years of experience in his field. The combination of this experience and education is likely what made his company win Best Institutional Architecture Firm of 2017. Since inception, BEA Architects has designed more built and operating cruise terminals for mega cruise ships than any other U.S. firm. Disney Cruise Terminal in Port Canaveral and Port of Miami’s Cruise Terminal F & G are examples of iconic projects designed by BEA that operate seamlessly and were completed complying with strict budget and schedule requirements. The firm has developed and maintained a reputation as the world’s leading port planners and cruise terminal designers, and its designs are grounded in the ever-changing patterns and conditions of cruise port operations. The firm has a long history of designing and overseeing the construction of marine structures, as well as conducting market feasibility studies and preparing port master plans which may include graphic animations of projected passenger and traffic flows. Most of the firm’s cruise terminals include intermodal centres and their related canopies and parking facilities. BEA has been the first to implement, in the design of cruise terminals,

66 Acquisition International - Business Excellence Awards 2017

advancements such as the conveyor belt systems for baggage handling as well as airport-style checkin counters and integrated customs and immigration facilities. As the industry leader, responsible for newly constructed and retrofitted cruise facilities in excess of $250 million since 2002, in addition to marketability studies and feasibility analyses, the firm have the experience, track record, technical competence and personnel availability to assist port authorities in any cruise terminal project. Its principals, including Ramos, have lectured widely on cruise terminal design and security/systems integration from the perspective of designing systems that seamlessly and inconspicuously serve the operations. BEA’s working and personal relationships with decision-makers at all the major cruise lines allow the firm to innovate alongside the ever-changing industry. “Attention to detail and thinking about projects as the owners would,” Ramos says about the reason behind his success. “Put yourself in their position and it often changes the perspective quite a bit.” For Ramos, the best part about being an entrepreneur is what each new day brings. “Every day, it’s a new challenge, a new opportunity, a new area to explore.” Overall, at BEA, the core group of Principals and Associates take an active, hands-on role with each project, regardless of size, and are involved in every aspect of the design process from conceptualization to owner occupancy. BEA’s design approach is collaborative in nature; working closely with clients, other team members and interest groups to find the most adequate alternative to a particular challenge. The BEA Team consists of the international talent of 40 employees, representing more than 20 different nationalities. This diversity allows the firm to work with many design vocabularies, languages, construction systems and cultural influences. Through a collaborative design approach, they arrive at solutions that take into account many influences, resulting in designs that are not pre-established but rather evolve during the design process. Moving forward, everyone at BEA Architects looks forward to the promises of tomorrow and are eager to help develop strategies and new technologies to meet and exceed future challenges.

H82 Medientechnik Gmbh BE170099

Company: H82 Medientechnik Gmbh Contact: Johann Weck Contact Email: Address: Tech Gate Vienna, Donau-City-Strasse 1, Vienna, 1220, Austria Phone: 0043 01 494 15 44

Best Congress Technology Provider - Austria

H82 Medientechnik H82 Medientechnik Gmbh are an international full-service supplier for technical congress equipment and support. We invited Johann Weck to tell us more. For many years H82 has been an internationally experienced technical partner for congress assistance, with its own appropriate hardwareequipment and accurate individual software solutions. Since 2012 the firm have acted the trusted partner for managing the event-network and the WLAN infrastructure of one of Europa’s leading Congress venues, the Austria Center Vienna. Johann outlines how the firm works to ensure every client receives the very highest standard of service. “Here at H82 we pay highest attention to offering our clients a competent team of consultants and technicians who guarantee the very best results, drawing on their approved international experience, highly developed technical skills, flexibility and last but not least the personal contact that they offer our clients. We are aware that managing a congress or event is a very accurate job, and as such we act accordingly throughout every phase of the project.” Since 2000 H82 has been working in different fields of congress technology and taken advantage of the opportunity to raise its skilland experience-level with each customer. The close collaboration with the Austria Center Vienna has also been a great help for H82 and enabled the company to achieve its aim of being a notable member within the community of technical suppliers for congresses and events. Moving forward the firm is keen to build upon

this success, as Johann explains in his concluding comments. “Moving forward, the Team at H82 will keep all these positive declarations of intension for future projects and will always be aware that success is mostly a consequence of outstanding work in the event-business. As such we will continue to grow our knowledge and work hard to ensure that we are always at the forefront of the latest industry innovations.”

Acquisition International - Business Excellence Awards 2017 67

Perception PR

SecureKey Technologies Inc



Company: Perception PR Contact: Leigh Strathearn Contact Email: Leigh@ Address: PO box 7615, Milton Keynes, MK19 6XD Phone: 01908 683514 Web Address:

Company: SecureKey Technologies Contact: Sarah Kirk-Douglas Contact Email: Web Address:

Public Relations Company of the Year 2017 - Milton Keynes

Best Identity Network Provider - Ontario

Perception PR

SecureKey Technologies

Perception PR is a public relations agency specialising in supporting clients from across the leisure industry. We caught up with Leigh Strathearn to find out more.

SecureKey is a leading identity and authentication provider that simplifies consumer access to online services and applications. We profile the firm to explore the techniques which have driven it to its current success. Founded in 2008, SecureKey’s next generation privacy-enhancing services enable consumers to conveniently and privately assert identity information using trusted providers, such as banks, telcos and governments, and help them connect to critical online services with a digital credential they already have and trust.

Perception PR is a leisure focused agency and work with a range of shopping centres, restaurant chains, garden centres and the fitness industry. The firm is just entering into its 11th year in business, and as such leverages its youth to offer clients a flexible, dynamic service focused on staying at the forefront of emerging market developments, as Leigh explains. “Here at Perception PR we work incredibly hard for our clients and have evolved over the past few years as the traditional term of PR has changed unpredictably. As a young agency we understand the new platforms to position our clients and the influencers in digital media that can help make a business successful. Our background is bar, clubs and restaurants which has helped us to explore our creativity.”

market is evolving and traditional media still has its value but, ultimately, this is changing. This change has affected the dynamics of firms such as Perception PR, and in order to remain at the forefront of the digital revolution the firm has evolved with the industry and utilised its links in the industry to apply best standards, as Leigh concludes. “Moving forward, our main aspiration is to continue to be the best and be known for it. Our clients are our focus and will remain so as we seek to offer them the very best service and solutions in the industry. Staff satisfaction is as important as our clients and we ensure they receive the best training and guidance while working with some of the biggest brands in the UK so that they are motivated and able to provide our clients with the most cutting edge service on the market.”

Within the wider PR industry, the 68 Acquisition International - Business Excellence Awards 2017

Since inception the firm has obtained an impressive history of producing products and services such as SecureKey Concierge™ that prevent consumer identity fraud while always putting the privacy and empowerment of consumers first. SecureKey’s technology allows consumers to use trusted sources, such as financial institutions, telecom network operators and governments, to authenticate with and assert their identities for accessing the services of participating organizations.

Six of Canada’s leading financial institutions (BMO, CIBC, Desjardins, RBC, Scotiabank and TD) have been engaged as both investors and partners in the development of this digital identity ecosystem, providing $27M in funding and working closely with SecureKey on the development of the solution itself. This unique collaboration will ensure the effective delivery of the new innovation Recently, SecureKey and the Digital and digital fraud prevention to ID Authentication Council of Canada both consumers and other service were awarded with an up to $800,000 providers across Canada. grant to build a privacy enhancing cloud-based identity ecosystem, Lastly, the firm have recently from the Command Control and announced that it will be working Interoperability Center for Advanced with IBM to deliver the digital identity Data Analytics (CCICADA). The and attribute network powered by CCICADA, a research center of blockchain in Canada and around excellence, receives its funding from the world. Using IBM’s blockchain the U.S. Department of Homeland technology, consumers can instantly Security Science & Technology verify their identity online, without Directorate, underscoring the great the risk of fraud, identity theft or data international importance of what breaches via hacking, as SecureKey SecureKey is hoping to achieve with ensure that all data is not stored in digital identity. one central place.



ARECA DESIGN creative marketing support

Company: Areca Design Contact: Mick Hurst Contact Email: Address: The Areca Rooms, Abbey Gate Studios, Abbey Gate, Evesham, Worcestershire, WR11 4BQ, UK Phone: 01386 570 360

Best Digital Design Agency & Award for Excellence in Website Design & Development - West Midlands

Areca Design Areca Design is a Worcestershire based digital design firm. We caught up with founder Mick Hurst to learn more about the history of this dynamic firm. Areca Design was established in March 2009, by which time Mick, had gained a good reputation in the waste and recycling industry, providing marketing support to Biffa, video and exhibition design and build for Dennis Eagle, gaining over 30 clients from their supply chain and customer base. He discusses how the firm came into being and how he built it up to the success it is today. “Drawing on my background in creative design, I always knew that it would be important to keep ahead of our competition by seeking out innovative techniques to support client campaigns. Being awarded Best Digital Design Agency in the West Midlands illustrates that Areca Design has achieved this ambition. However, we cannot stand still and being featured as a winner in The Business Excellence Awards Supplement will lead to more interest in what digital direction design and marketing will take. “The majority of forward-thinking creative marketers see ‘mobile’ as the dominating platform over the next five to ten years. However, I feel that print will always be a loved medium, mainly for the tactile nature of a physical newspaper, magazine or book – but also due to the fact that looking over a newspaper allows you to see many snippets of news or adverts that you would simply never ‘Google’. “Previously I was a Senior Designer for an agency that focussed of Higher Education work, mainly designing and producing the University Prospectus for over 30 educational establishments, including; Cambridge, Warwick, Aston, Leicester, Birmingham, LSE, Nottingham and Coventry. This work provided the foundations for the high-standards that I now insist is adhered to for all of our client projects. Through networking and making the most of doors being opened, my passion for motorcycles, was rewarded by getting the opportunity to work with Yamaha, creating the artwork for the current global Yamaha Motorcycles logo, developing their brand guidelines and designing many press-kits over a four-year period.” Since inception, the firm has grown significantly and now offers a vast array of services which Mick is keen to outline. “Here at Areca Design we have developed a way to bring the two mediums of print and mobile apps together. Mobile Augmented Reality (AR) Apps allows a reader of a printed magazine, newspaper or flyer to gain more indepth knowledge about an article, product or company by simply scanning the news-page or advert with a smart-phone or tablet. We can programme an App which controls the smart-device’s camera to recognise an image, logo or object – then launch a video, 3D model

or animation. These presentations can be interactive, entertaining and engaging and lead the viewer to exact web-pages, contact, feedback or order forms. To really engage your contacts, we can also easily include competitions and social media channels. The same technique can be used elsewhere in marketing, from point of sale and exhibition stands to vehicle livery and business cards. “The majority of current project work in the Areca Design studio is around websites, the software we use has been written from ground-up by a Midlands-based developer and his team. We are fortunate to be their only reseller, designing and coding the front-end and user experience element of the websites, in the knowledge that the highly secure and intuitive software framework is constantly being monitored, maintained and enhanced in the background. We currently have over 70 content management system websites live, from one-man consultants to international e-commerce platforms – selling thousands of products. All websites are designed to the very latest best practice for SEO, including being mobile responsive, having in-built social media control panels and e-newsletter generators. The Areca Design team also manage PPC, organic rankings and social media campaigns if required.” Moving forward, Mick foresees many exciting developments in the design industry which will provide great opportunities for his business. “For the last five years, we have been exploring Mobile AR Apps, providing interesting Historic Trails for Local Councils to innovative future planning for The City of London Council in the Square Mile. It has been a lot of hard work which is now paying dividends as the technology of mobile devices and 4G has caught up with the concept. We have now launched Mobile AR Apps for training, reporting, promotions, supporting engineering, tourism, induction programmes and excitingly we are now launching AR Apps for use in the Wedding Industry. “Looking ahead, in my opinion the design industry has got to embrace the next generation of business decision makers, anyone in their twenties or younger has been brought up consuming information on mobile devices – how long will it be before they are the key decision makers who will buy your products or services? Already there are more Google searches carried out on mobile devices than desktops or laptops. In 10 years, will you be able to buy a computer or laptop? Or will they all have been replaced by mobile devices’ capable of doing everything – will websites be seen as old-hat. If you are to future-proof your businesses marketing, perhaps the strategy should be to explore mobile devices now, and be seen as the innovators in your market.”

Acquisition International - Business Excellence Awards 2017 69


Brazilian Travel Publisher of the Year 2017 Company: Brazil Travel News USA Communication Contact: Paulo Miranda Contact Email: Address: 6000 Turkey Lane Road #200, Orlando, Florida 32819 USA Phone: 001(407) 440-3848 Website:

Brazil Travel News USA Communication Part of the Travel News Group, Brazil Travel News promotes tourism across the country and around the world. We spoke to CEO and Journalist Paulo Miranda to tell us more. Drawing on over 30 years’ experience in the travel journalism market, Brazil Travel News is a USA based firm dedicated to showcasing the very best from across Brazil’s tourism market. Paulo outlines the work the firm undertakes and how it aims to promote tourism across Brazil. “Here at Brazil Travel News, our main objective is to promote tourism from all continents. We show the history, culture, gastronomy, hotels and more. We create campaigns, texts, videos and documentaries. We are pioneers in the tourism segment. We show the best of several corners of the world, we bring knowledge and entertainment to families and individuals.” It is the passion and dedication to showcasing the very best of travel from around the world of both Paulo and his team that drives the success of Brazil Travel News, as Paulo explains. “Personally, even before I created the first newspaper focused on tourism, called JornalTur, I was already interested in exploring the world, reading a lot and doing a lot of research, but my first formal job was as a Realtor, and soon after invited to work in an Important radio in Brazil, director of a large hotel chain. “Drawing on this varied experience, as well as my deep desire to help people explore the world, I realised that I can support those who cannot travel but who practically travel when they watch my TV program or open my magazine. This is how I came to my current position, and it is my passion and dedication that have helped me to succeed and make Brazil Travel News the success it is today.” Overall, Tourism in the United States grows each year, and it is estimated that by 2020 there will be growth of 3.8% to 4.6%. In conjunction with this, Brazil is the country of South America that most sends tourists to the United States and numbers increase every season. As such, Paulo is excited for the future as he seeks to build upon the current success of her firm and grow even further. “Looking ahead, I have a number of projects being showcased shortly which will provide much exposure for both myself and Brazil Travel News, and I am looking forward to showcasing them to my readers and viewers. I performed one of the main projects of my life, was to show the charms of the historic ROUTE 66 on a motorhome trip, with interviews, information and many

70 Acquisition International - Business Excellence Awards 2017

curiosities. We recorded from small ghost towns to big metropolis. We were the first program of the Brazilian television to realize this project that collaborated with the increase of the flow of tourists by the cities in the Route. “Moving forward, the next project is to show the California Route, we are already working on this super production, which will show the natural wealth, beautiful beaches, gastronomy, culture and history of different cities. Another project is the production of a documentary about the American National Parks, still few explored. I still have a lot to do, and places to explore in the United States and the world, but they will provide me with great opportunities to learn and grow Brazil Travel News, and as such I am excited for what the future holds.”


Best Apple Production NPO 2017 - California Company: The California Apple Commission Contact: Alexander J. Ott, Executive Director Contact Email: Address: 2556 Alluvial Ave., Suite 182, Clovis, CA. 93611 Phone: 15592253000 Web Address:

The California Apple Commission The California Apple Commission is a state Commission that focuses on market access, pest and disease issues, research, statistics, and educating government officials, consumers and buyers on the availability and issues that directly impact California apples. We caught up with Alexander Ott, Executive Director, to find out more. Overall, California is always a challenging work environment. Aside from droughts, labor issues, regulations, and urban challenges, California is one of the only agriculture regions in the world that is so diversified in terms of agriculture. What makes California great is it grows over 350 commodities, and it is this that also provides the region’s key challenge. As some commodities decrease, growers look to other commodities to change to during challenging times. This makes it difficult when apples are having a down year. Longevity in the industry is key.

Founded in 1994, the California Apple Commission was created to administer the state marketing order program for California apples. Alexander discusses the commission and how it works to support the region’s producers. “Here at the California Apple Commission, we have a great board of directors made up of both conventional and organic apple producers. Anytime a new project, an issue or challenge is presented, collaboration between the industry happens and brings together the opinions of the producers and handlers. A strategy is then developed and staff implements the goals of the industry.

“Anytime a new project, an issue or challenge is presented, collaboration between the industry happens and brings together the opinions of the producers and handlers.”

To achieve this longevity, remaining at the forefront of global developments in the apple market is critical, and Alexander believes that this can be achieved through the commission’s dedication and hard work. He concludes by discussing its upcoming plans and how these will help the industry to stay at the cutting edge of the latest market changes. “California will always have an apple industry; however, it is important that the industry continues to change and adapt over time. The California Apple Commission is a key element in assisting the industry. Several of the projects we are working on to assist the industry include the introduction of shade cloth, which if successful will assist in lower field temperature, reduce sunburn, reduce water consumption, and increase size. Other projects include organic fire blight research, market access issues into several Asian countries and providing guidance on the food safety challenges that face agriculture. These are exciting times for California apples, as the challenges increase and the innovation expands towards new solutions.”

“This strategy has to encompass the diversity of our industry, as our growers and handlers are not just apple producers; they grow multiple commodities. However, in order to ensure that apple issues are addressed, the industry developed a strategic plan that is reviewed over time to ensure that the focuses of the industry are constantly targeted and updated. This has been a vital tool in achieving success for the California apple industry.”

Acquisition International - Business Excellence Awards 2017 71


Best Hawaiian Jewellery Designer 2017 Company: Denny Wong Designs Contact: Denny Wong Contact Email: Address: 438 Hobron Lane, Ste. 202, Honolulu, Hawaii, 96815, USA Phone: 001808 947 0188 Website: denny-wong-designs.

Denny Wong Award winning jewellery designer Denny Wong is known for incorporating a palette of vibrant coloured gems, impeccable workmanship, and attention to detail. Patrons worldwide have been captivated by the unique designs he offers, and as such we invited him to tell us more about the vast array of products he creates.

Denny Wong is a jewellery designer who designs, manufactures and wholesale sells its innovative jewellery collections to jewellery stores throughout the US, Canada, Caribbean, Japan and China. Denny discusses the range of services his firm offers and how it works to be so much more than just a jewellery designer.

“... in jewellery design you must stand behind your product and offer the very highest standards. I am always working to create the best possible designs and this will continue moving forward.” “Here at Denny Wong Designs, we support our clients throughout the process, from purchase, display, marketing and selling. Our strategy has always been build our success on our customer’s success. We provide our clients a superior product, with unparalleled

72 Acquisition International - Business Excellence Awards 2017

customer service, marketing material, product training and even sales assistance.” Drawing on his own personal experience Denny is able to offer clients the very best designs and the highest standard of support and service, as he explains. “Personally, I started working in a jewellery manufacture as an apprentice. Eventually I moved on to create my own business making jewellery for stores in Honolulu. After ten years making what the stores or their customers want, I started to design my own collection and start wholesale to stores in Hawaii and then branch out to different regions. So far it has been a great success and a very exciting enterprise.” Overall, Denny believes that quality is of the utmost importance to his success so far, and as such he will be continuing to offer the very highest quality designs as he looks towards the future. “Ultimately in jewellery design you must stand behind your product and offer the very highest standards. I am always working to create the best possible designs and this will continue moving forward.”


Best Bid Agency 2017 - UK Company: Get Serious Ltd Contact Email: Address: 207 Regent Street, London, W1B 3HH, UK +44 (0)20 7305 7472 Web Address:

Get Serious Ltd Get Serious Ltd is a London based bid agency dedicated to helping clients to win more bids in order to win more work. We profile the firm to explore the techniques it employs in order to achieve this. Founded by Francesca Ayers and Anna HuttonNorth whose backgrounds span bids and business development, Get Serious is all about winning bids. Having worked in-house running bid teams and as external bid consultants, they were aware of the lack of quality bid support available to those organisations who had their own bid teams, but needed occasional support. In response to this gap in the market, they set up Get Serious, providing flexible cost-effective bid support to existing bids and proposal teams. The business provides bid writers, bid managers/reviewers and specialist proposal and pitch trainers whose experience, knowledge and skill helps clients to improve their win rate and have a successful bid team. Since inception the firm has cultivated a strong client base spanning medium to large organisations across law, accountancy, real estate and construction, healthcare and IT. Although the majority of the work is within the UK, there is an increasing demand from overseas clients who are either looking to bid for work in the UK or who need to submit their proposal in English. The types of work vary client by client however the approach is always the same. The team often has to work to tight deadlines, which means that quickly getting a good understanding of what is available, the client’s bid process and meeting the key members of the team are essential. From this the team are able to develop compelling value propositions, build a robust bid schedule, act as critical reviewer and ensure both the bid document and bid pitch and presentation are powerful and persuasive. This often means taking the pitch team out of their comfort zone, particularly around major opportunities, to produce an outstanding bid that isn’t the usual run-ofthe-mill. One of the important elements to achieve this shift is to establish trust; clients need to have confidence in Get Serious before they think about adopting a new approach to bidding. Those that are taking a bolder approach are seeing results; clients are increasing their winning bids whether it is Government frameworks, invitations to tender, new opportunity proposals, panels or preferred supplier lists. This is one of the reasons why Get Serious is growing. The marketplace approach to bids and proposals is changing though; no longer do the smart organisations employ large teams of people who solely write and produce templated bid documents. The bid teams now have a much wider skill mix and go from trusted bid adviser and critical bid reviewers through to bid executives and specialist document producers. This move is reflected in the skillsets available within Get Serious, giving them a competitive edge over firms who

only employ bid writers. One example of where the team helped a professional organisation to deliver a series of lower-value bids with key clients which needed quick turnaround on to ensure qualification for next stage, showed Get Serious’ flexibility. The client’s bid team were already dealing with larger value bids so they called upon Get Serious as their bid partner. By using their bid writers the team were able to provide a round-the-clock bid writing service. Having a dedicated team for the client meant that it was possible to handle multiple bids at the same time, which meant that the client was able to view bids concurrently rather than having to work through one after the other. This meant the client had both a rapid turnaround of the bids and a consistency in style and format across all the bid responses. Keeping close to the market and understanding what is happening at a procurement level is essential; this was why Ayers and Hutton-North set up the annual Bid Trends Survey. By measuring levels of confidence, volumes and values of bids available and the size of bid teams and budgets year on year, it gives an insight into the market conditions unavailable elsewhere. Sharing these insights with clients also helps individual bid teams with their own best practice; by sharing what good looks like, bid professionals continue to raise the bar. Consistency and confidentiality are big priorities. To ensure clients have consistency in quality all team members attend Get Serious induction days, learning about the company’s policies and procedures; establishing best practice. The team use a central secure document system when working on client bids to ensure client confidentiality, after all bid information is commercially sensitive. Overall, bids are such a critical part of any B2B organisation, so anyone providing support needs to be providing value from day one. The Get Serious team have all headed up a major bid team, so they instinctively know what Bid Directors are going to need support on. Their bid knowledge means they become a seamless part of the bid team immediately. Looking to the future, the strategy for Get Serious is to continue to being the leading bid agency, growing the business so it can provide high quality bid services to more organisations within their key sectors. “Winning this award means a lot to us,” Francesca Ayers explained. “We have worked hard to create a high-quality bid agency. Being awarded the ‘2017 Best Bid Agency of the Year’ lets us showcase our success. As the bid market is changing more and more firms are seeing the financial benefit in having a bid agency to call upon when they need it.”

Acquisition International - Business Excellence Awards 2017 73


Best Luxury Travel Hire Company 2017 - UK Company: Havering Carriage Co Ltd Contact: Peter Turner Contact Email: peter.turner@ Address: Unit 4B Bernard Road, Romford, Essex, RM7 0HX, UK Phone: 01708 707744 Web Address:

Havering Carriage Co Ltd Havering Carriage Co Ltd (HC) is a family-owned, long-established chauffeur-driven executive car hire service who specialise in corporate events/airport transfers, road shows and celebrity transportation. We caught up with Peter Turner to find out more.

Drawing on over 20 years of industry experience, HC focus as a first step, on taking time to establish a precise understanding of each customer’s individual needs. With a vast and varied experience, including his time in the army, Peter is able to offer clients the benefit of his vast wisdom and experience to ensure great service, as he explains.

“Treating every client as if they are the most important client and every transfer as if it is the most financially rewarding is the solid foundation on which my business is built.” “Here at HC, our ever-growing client base consists mainly of large American ground transportation companies who contract us to provide service in the UK for their international business travellers. We also have numerous UK clients, ranging from individual business travellers to large corporations/banks, TV personalities, sportsmen and musicians. The most important thing by far that I have learnt over the past 30 years is to employ the right people for the right job. It is not possible to provide an exceptional level of service

74 Acquisition International - Business Excellence Awards 2017

without exceptional staff. My best intentions, ideas and business plans are only achievable if I have the right people to put them into practice. “Fundamentally, at HC we believe that you are only as good as your last job. By striving for perfection on every transfer and paying attention to the finer details of all bookings, I ensure that every ‘last job’ is as good as the one before. Treating every client as if they are the most important client and every transfer as if it is the most financially rewarding is the solid foundation on which my business is built.” Currently, the UK Private Hire industry is much larger than it was 10 years ago. It is a highly competitive sector and one that is hard to prosper in. Since the invention of mobile apps, like Uber and Hailo, which allow clients to book the nearest available vehicle to their current location, there is uproar in the industry. Despite these challenges Peter is optimistic for his firm’s continued success. “Overall, the future is looking bright for HCC. We are currently in the process of acquiring bigger business premises which will enable us to expand both the size of our fleet and our daily service capabilities.”


Best Family-Owned 3-star Hotel 2017 – Cumbria & Award for Excellence in Dog-Friendly Facilities Company: Hillthwaite House Hotel Contact: Edwards Myers, House Manager Contact Email: Address: Thornbarrow Road, Windermere, Cumbria, LA23 2DF, UK Phone: 015394 43636 Website:

Hillthwaite House Hotel Hillthwaite House Hotel is a family run independent hotel situated in the heart of the Lake District. We invited Edwards Myers, House Manager, to tell us more.

Set amidst the beautiful surroundings of the Lake District, between the villages of Bowness and Windermere, Hillthwaite House Hotel is the most ideal of Lake District Hotels for all types of breaks, including short weekend getaways or use as a base-camp for longer stays or walking holidays. With comfortable lounges, spectacular views and onsite leisure facilities it is the ideal destination for any Lake District traveller. With the hotels’ grounds only being walking distance from Windermere Lake, anyone with their dog will be guaranteed of some fantastic local walks. Although their human counterparts are always provided with the very highest standards of service, Edward is keen to emphasise that dogs are also made to feel equally welcome when they stay at the hotel. “Dogs are welcome to stay over in our classic rooms, many of which have been recently refurbished. These tend to be doubles, or twins providing flexibility to our travellers. All spacious in size, being slightly larger to our cosy doubles, and all but one boasts a king size double bed. All the hotel bedrooms are of course en suite with all the amenities one would expect. Guests also have access to the hotels free and recently improved Wi-Fi network, as well as being able to make use of the onsite swimming pool, steam room and sauna - an ideal way to relax after a day walking on the fells with an energetic dog. “From the very start we have always aimed to make dogs feel very welcome at the hotel, from the moment they arrive to morning they checkout. Most recently we have created a doggy-stay package which has proved extremely popular with our guests (owners and pets

alike). I believe this new addition has contributed to helping us win this particular award. Any booking with a four-legged friend will receive this little bundle of extras, including a dog mat, drying towel, dog bowl, treats, toy, and a local guide to local dog walks and pet friendly eateries.” Ultimately, with a variety of seasonal offers and packages available at Hillthwaite, including its Walking Break, Adventure Stay Package and Romantic Retreat promotions, there is always a suitable getaway for anyone wishing to visit the Lakes. Moving forward, the establishment has many great plans to provide even more opportunities for humans and dogs alike to experience this fantastic region, as Edward concludes proudly. “Looking to the future, we are hoping to build on our dog stay package further, and as such we have been in talks with some specialist pet food companies to see what extra special treats we can provide to any dogs staying at the hotel. “Longer term, we have big plans for the end of the year, which will see the hotel getting an entirely new entrance, but most importantly for our dog owners will provide a more suitable lounge/ dining area where guests will be able to be accompanied by their wellbehaved companions while they eat or relax. The extension will create a stunning orangery restaurant for relaxed dining, and provide an additional lounge area, new reception and also see refurbishments made to other communal areas. It is all very exciting and we look forward to continuing to welcome many more pet owners in the future.”

Acquisition International - Business Excellence Awards 2017 75


Best for Educational Projects 2017 Company: Motion Placements Ltd (CityTravelReview Projects) Contact: Jeremy Maki Contact Email: Address: The Old school, Five head, Taunton, TA3 6PQ, UK Phone: 0131 208 2741 Website:

City Travel Review City Travel Review, a Motion Placements Ltd project, provides opportunities to integrate work, travel and formal education. We spoke to Jeremy Maki to learn more.

Motion Placements is a UK registered company which runs a project called CityTravelReview, and partners with a German company called Curso Media based in the capital city of Berlin. City Travel Review organises study/ working gap projects for young people that combine cross cultural language training with creative team working research projects within Berlin, Edinburgh, Madrid, Lyon, London, and Barcelona. Jeremy discusses the project in more detail. “At Motion Placements, we have been running projects such as CityTravelReview for around 10 years and the projects we create are study working learning experiences for young people. Our customers are mainly between the ages of 18-30 and are people that want to combine education with a fun team working experience to gain the opportunity to take part in something they may never get the chance to do again. We bring young people together to learn a language and create an online published travel guide at the city the project takes place. Each project runs from three weeks up to three months. The main aim is for young people to gain a massive educational working experience in a stimulating environment and a chance for them to use their newfound skills in a real life setting. “Before we begin a new project we have to conduct a huge amount of research and there are a number of questions that we need answered before organising a project. The first question we ask ourselves is if the potential project is going to be beneficial to all parties involved and is this project going to be worthwhile for all people involved? To

76 Acquisition International - Business Excellence Awards 2017

answer this, each year we do our best to listen to our customers and see exactly what we are doing right and to address the areas we need to either change or put further work into. It is not just about listing these things but also about taking the action and following up whether a particular issue has been resolved in a timely manner. In order to provide the quality of service that clients require, Jeremy has built a team of dedicated staff who he believes are critical to the firm’s success. “Staff are the ultimate reason why our projects continue. Without them then we would have no projects. We put our full trust in the staff and give them the authority to make their own decisions when doing their particular job. We try to always add humour and create a playful environment. The team compromises of individuals all with skills in either recruitment, media, Journalism, education or creative backgrounds. Having skills in these particular areas help us a great deal running a successful organisation on a daily basis. “Overall, our main focus has always been on quality. Each year we grow our projects however we never risk the quality when growing and we only believe in growth as long as we can maintain or increase quality simultaneously. We have to monitor all of the steps we take in our strategy and work to set deadlines which must be met each week. All members of staff have an action plan and all know what has been achieved and what the next step is. We all need to have an understanding of who is responsible for what and why we are concentrating on a particular task at a particular moment in time.

Oxygen Resourcing Ltd BE170031

Company: Oxygen Resourcing Ltd Contact: Sharon Leonard Contact Email: Address: Parkhill Business Centre, Walton Road, Wetherby, West Yorkshire, LS22 5DZ, UK Phone: 01937 541546 Website:

Best Small Business Recruitment Specialists - UK

Oxygen Resourcing Ltd Oxygen Resourcing Ltd is a nationwide company specialising in the recruitment to recruitment and office service sectors. We invited Founder Sharon Leonard to tell us more. Oxygen Resourcing Ltd started out as a specialist recruitment to recruitment consultancy in 2009 and have recently expanded to include the office service sector placing candidates in a variety of office based roles. We need to all communicate effectively and efficiently and need to regularly monitor if our strategy needs to be realigned or whether we continue on a certain path in order to meet our shared vision.” Working in such an ever evolving industry means that staying ahead of developments is crucial, as Jeremy is keen to highlight. “Our industry changes very rapidly and what works one year may not necessarily work the following year. We have to stay in touch with what our customers’ needs are and what makes an interactive and exciting project. Some of the pressing issues we have can sometimes be complex which can cloud judgment so we do our very best to work through issues in a simple, clear and concise manner. “To ensure we are always at the forefront of the latest developments, preparation is key. For every project that we conduct, a massive amount of preparation is needed. For our Summer projects usually we require up to a year before the project actually takes place. Preparation in our business is the absolute key. The preparation gives our customers confidence in us and confidence within the entire team.” Ultimately, Motion Placements is currently in a strong position, with growth and satisfaction targets both being met. Looking ahead, the firm is keen to build upon this achievement and do even better, as Jeremy discusses in conclusion. “Moving forward, we are eager to continue offering the level of service we pride ourselves on, and as such we are currently on the search for partner organisations that maybe interested in adding further similar projects to our portfolio. Such collaborations will provide us with many great opportunities which we look forward to taking advantage of.”

Sharon Leonard set the business up after working within the recruitment to recruitment sector for a number of years running a business in the centre of Leeds. As she had set up the Leeds office seven years previously and grown a successful team of recruitment consultants she felt the time was right to do it herself. The strategy and vision was fairly simple – provide an ethical and honest service. She discusses the challenges the firm are currently facing and how it works to overcome these. “The biggest challenges we are facing at the moment are a lack of quality candidates, employers have recognised that if they do not look after their staff they will struggle to replace, hence they tend to look after them so the recruitment to recruitment sector, in particular, is massively short of talent. This is without a doubt a massive challenge. It is tough finding candidates who are happy to work long hours in a sometimes stressful environment, however, there are plenty of highs to offset the lows and the rewards are great.

“Oxygen Resourcing is able to overcome this because, as we are an independent we do not have to work to high call targets and KPI’s creating an environment that means we are consultative, we take our time to get to know our clients and candidates thoroughly. We never send a candidate out without their prior permission and keep them informed throughout the interview process.” The firm’s client base is varied, working with a variety of clients, from SME’s right up to international businesses. In her concluding comments Sharon is keen to emphasise the company’s ongoing focus on supporting both candidates and clients alike. “At Oxygen Resourcing, we recruit nationally but tend to have a bias towards the North, North West and Midlands. We endeavour to meet all of our clients face to face where possible, and moving forward we are keen to continue with this candidate focused approach to ensure we provide our clients with the best human resources possible.”

Acquisition International - Business Excellence Awards 2017 77


Best for Life & Corporate Coach Training Company: Noble-Manhattan Coaching LTD Contact: Gerard O’Donovan Contact Email: Address: Weymouth, Dorset, DT3 5YS, UK Phone: 01305 898074 Website:

Noble-Manhattan Coaching LTD Noble-Manhattan Coaching LTD are well-established leaders in the field of personal development, offering a range of coaching options to meet the needs of its clients. We profile the firm to explore the secrets behind its success.

Established in 1993, Noble-Manhattan Coaching is the longest established company that trains Professional Life Coaches and Executive Coaches in the world. Throughout this time the firm has worked with both individuals and companies to raise their levels of self-empowerment and achievement. Founded by Gerard O’Donovan, the firm draws on his vast industry expertise to offer the very best solutions and services possible. Gerald’s previous experience includes many years in the armed forces, and he has applied the attitude of discipline and thoroughness to the development of his own business. He wishes Noble Manhattan to be seen as the foremost in “offering an invaluable and professional service” to all its clients, and he is able to achieve this because of his own accomplishments, bringing to the company extensive personal experience, knowledge and a unique style of teaching essential life skills.

“...all of the firm’s courses, presentations and products are aimed at providing clients with the mind set they need to make the most of the life ahead of them.” Gerald’s leadership is supported by Financial Director Gail O’Donovan, who has been working with in business for many years. She has been a Company Director and Company Secretary working in the field of property management, financial services, and legal work. In addition to this she has,

78 Acquisition International - Business Excellence Awards 2017

more recently, taught IT skills to those in Further and Adult Education. As Head of Administration, Gail and her staff will be personally looking after all people who apply for courses, and can deal with all Customer enquiries. As part of its dedication to offering the very highest possible level of service, Noble-Manhattan Coaching takes inspiration from its motto: “fortune favours the prepared mind”. As such, all of the firm’s courses, presentations and products are aimed at providing clients with the mind set they need to make the most of the life ahead of them. The company firmly believe everyone has the ability to be, do and have anything they desire, and aims to facilitate them in achieving this through its teachings. In order to offer a truly global service, NobleManhattan Coaching, which has its international administration centre based in Weymouth, also operates many offices around the world and are currently trading in 28 countries throughout Europe, America, Asia, Australasia and Africa. To facilitate the continuing training, backup and support of its students and coaches worldwide the firm maintains a comprehensive and extensive faculty. Since 2010 the firm have been growing a worldwide network of strategic partners and licensed distributors and are now delighted to be trading in 28 countries around the globe. Moving forward Noble-Manhattan Coaching will continue to offer the very highest standards of service as it seeks to grow even further and support an even wider range of clients.

The Chase CACI Clinic BE170042

Company: The Chase CACI Clinic Contact: Pam Smith, Doug Smith Contact Email: Address: Unit 6, Pillaton Hall Farm, Pillaton, Penkridge, Staffordshire, ST19 5RZ, UK Phone: 01785 713 477/ 07432 027763 Web Address:

Best Aesthetic Care Specialists - Midlands

The Chase CACI Clinic The Chase CACI Clinic is an exclusive, discreet, appointments only beauty clinic that caters for the discerning client. We caught up with Pam Smith to find out more.

The Chase CACI Clinic offers a wide variety of beauty treatments for clients seeking confidentiality and discretion. Pam outlines how the firm works to ensure that this is provided at all times.

Pam was a Registered Nurse, Macmillan Nurse and University Lecturer in Nursing for over 40 years. The Nursing ethos is embedded in her and transfers directly into this role. Drawing on this experience she and her team work hard to offer “Every client who visits us for the clients the highest standards of first time is given a short tour of the service so that they get the treatment premises and information about what they need. services we offer. Each client fills in a consent form which takes account The Aesthetics Industry is now of medical conditions; we may have continually under review to ensure to advise clients that the treatments that practices and practitioners are we offer are not suitable for a person kept ‘up to scratch’. This is long with their medical problem(s). The overdue and essential to safeguard client and practitioner discuss the clients. The Chase CACI Clinic has best way to achieve the desired been providing this level of service and realistic outcomes; a treatment right from the start and, as Pam plan is then drawn up based on that concludes, it will continue to do so discussion. moving forward. “Our strategy is quite simple: we have no need to expand; our aim is to continue to provide top class treatments for our clients. To this end each is treated as an individual and encouraged to feel relaxed and ‘at home’ when they visit us.”

“For the future, we will be doing more of the same; setting high standards in everything we do and keeping up to date with latest developments. Our ongoing focus is to keep our customers satisfied.”

Acquisition International - Business Excellence Awards 2017 79


Motivational Speaker of the Year 2017 - UK Company: John Flanner MBE Contact: John Flanner Contact Email: Address: 16 Draycote Close, Solihull, West Midlands B92 9PT, UK Phone: 07463 785644 Web Address:

John Flanner John Flanner MBE is a motivational speaker who draws on his own experiences to offer advice and support. We invited him to share his story in his own words.

John Flanner is an inspirational speaker whose success is based on sharing very honestly his own experiences of overcoming adversity and living with disability. He discusses how he works to offer an honest portrayal of his experience. “My story challenges the traditional view of disability, based on how I forged my own path to success, and I am determined to transform the atmosphere in offices and communities around the country. I am passionate about enabling people to enjoy life and make the very most of their ability. I deliver a series of keynote talks that can be delivered separately or together in a two-hour session with any team, fine-tuned to meet the needs of businesses, small groups, schools or individuals. My 30 minute talks are entitled ‘An Incredible Journey’, ‘Break Out’, and ‘Fear, Fun and Faith’, and are designed to give people the tools they need to realise their potential. “Over the last few years my clients have included staff of all grades within HMRC, Cabinet Office, Home Office, DWP and in banking, as well as schools and colleges. When working with new clients I initially speak with them beforehand to establish exactly what it is they are looking for. If it is about raising morale, transforming atmosphere and helping people to move out of their comfort zones to realise their potential, then I am absolutely confident of achieving those aims based on previous positive experiences and brilliant feedback.” Prior to blindness interrupting his career, John worked for the Dunlop Rubber Co, before joining the Civil Service. He draws upon this and many other experiences in his speaking today, as he is eager to emphasise. “Having gone blind at the age of 19, I have worked for many years in the British Civil Service as an audio

80 Acquisition International - Business Excellence Awards 2017

typist, then latterly on tax rebates. The level of success I have achieved is down to one senior manager who believed in me and my abilities and did something about it. Since then I have learned to plan to succeed and have shared my experiences across the country, culminating in being awarded the National Civil Service Outstanding Achievement Award for services to Equality and Diversity in 2006, and an MBE in the Queen’s Birthday Honours List in 2014. “If you have achieved business success, you will already have learned that successful people respond well to obstacles, know how to confront issues with the right attitude, and love what they do. I have many life experiences that I draw upon in my talks. I have had to overcome many setbacks and challenges, but have done so with cheerfulness and a great sense of humour. This all comes into play when delivering any of my sessions. Getting people laughing is very important to me.” Looking ahead, John is excited for the future as he recounts how he is looking to continue to share his vital message. “Ultimately, I want to make a difference in the lives of thousands of people in this country and overseas. We only get one attempt at life and I am committed to empowering people to make the most of life and work. “In addition, I am shortly publishing my third autobiographical book called “Beautiful Game, Beautiful Memories” which tells the story of growing up and going to football with my Dad and then contrasting that with going to football after the age of 19 as a blind supporter. The book is being launch at Villa Park, the home of Aston Villa on Thursday 4 May and I am excited to share this latest insight with my clients.”


Sustained Excellence in Communication Training Services – UK & Female MD of the Year - Buckinghamshire Company: Partners With You Ltd Contact: Sally Hindmarch Contact Email: sally@ Address: Tempus Court, Bellfield Road, High Wycombe, Buckinghamshire, HP13 5HA, UK Phone: 01494 453910 Web Address:

Partners With You Ltd Partners With You Ltd is an innovative communications training company dedicated to supporting clients and helping them become more effective and efficient. We invited Founder Sally Hindmarch to tell us more about the firm and how it achieves this through its innovative approach. Drawing on over 17 years’ experience, Partners with You take the techniques that actors learn at drama school to get them on the stage, in front of the cameras or into an audition and have adapted them for the business world. This helps the firm’s clients sell more, manage better and collaborate more effectively by giving them the tools to look, sound and feel more confident and therefore come across as more competent, giving them the edge over their competitors, as Sally explains. “Founded in 2000 Partners With You was set up to help businesses to stop annoying their customers through poor processes and communication. Predominantly now we utilise our multi-talented team of experienced actors to teach business people how to communicate more effectively; once trained to deliver our programmes they work for Partners With You when not acting. We run a variety of different workshops, both bespoke and public, with the aim to provide down-toearth, fun and interactive training to enable delegates to get the most out of their time with us. “Fundamentally, in today’s market your ability to stand up and speak out in a whole range of situations is more important than ever, whatever your role. Our clients range from solopreneurs to staff in large corporations; students just joining the workforce to senior leadership teams. We have run workshops for bus drivers, tour guides, financial managers, accountants, lawyers and teachers as well as architects, civil engineers and medical staff. Many of our clients have been with us since the beginning and frankly the techniques work.” This flexible, client focused approach begins the moment the firm start working with a client, as Sally is eager to emphasise. “Once we start working with a new client we immediately document the project so that they know exactly what we are doing for them and then keep them updated right up until and beyond the day of the training. Training is often only a tiny element of our client’s role and it’s important that we make it as simple as possible for them to work with us. “In addition, I am very aware of the Ebbinghaus effect and how quickly the brain forgets what was covered in a day’s training. To this end we try to deliver programmes rather than one day workshops so that the delegates have a chance to try out the techniques and we offer telephone and email access to the team for several months after our intervention.” Going forward we are working hard to expand this support on-line and combining our face to face work

with on-line training. Looking to the future, Sally and her team are keen to grow and build upon its current achievements whilst at the same time retaining the quality of service that they have come to pride themselves on. “Moving forward, our ongoing strategy is to work hard to expand our new client base through networking, conferences, exhibitions and referrals while still retaining our long term clients and expanding our services to them. This will provide us with many exciting opportunities which we look forward to taking advantage of.”

Acquisition International - Business Excellence Awards 2017 81

BE170081 Samatoa Co., Ltd

Most Sustainable Luxury Textiles Provider - Cambodia Company: Samatoa Lotus Textiles Contact: Awen Delaval Contact Email: Address: 11, Road 63, Siem Reap, 93160, Cambodia Phone: 00855 12 28 59 30 Web Address:

Samatoa Lotus Textiles Samatoa Lotus Textiles is an innovative textiles firm dedicated to sustainability and quality. We invited Founder Awen Delaval to tell us more about the firm and the products it offers.

In 2003, Samatoa established the foundations of a solid fabric composed of the best experts in bio-textiles and ethical fashion. Samatoa is a social textile enterprise focusing on the value of sustainable development to create an alternative to the textile industry. The firm is responsible for the manufacturing processes from beginning to end, from yarn to finished product, with no intermediaries or outside providers. Awen outlines how the firm’s innovative approach ensures quality and satisfaction for its clients. “Through our in-house approach to textile product we are able to ensure the quality of all our products. Our innovative fabrics are 100% ecological, hand spun, and woven, following traditional Cambodian methods. This gives them a unique texture and properties that is now in high demand worldwide and currently unavailable elsewhere on the planet. Our fabrics are in demand by designers from the United States, Europe, Asia and Australia. “The basics of the Samatoa model rely on the belief that sustainable economic development is intrinsically linked to social equity and environmental protection. No source of polluting energy, no chemical or toxic substitute, and no heavy metal is used in the manufacturing process of lotus fabric with the greatest respect for nature. This fully integrated model allows Samatoa to ensure the

82 Acquisition International - Business Excellence Awards 2017

quality from yarn to the finished product, without any intermediary. From mid-range to luxury, Samatoa affects professionals in textile, fashion, and individuals through an innovative model with high added value. Moreover, to satisfy client’s demand, we will multiply by 10 our production capacity within five years, the potential for bigger growth is huge and can reach 10,000 new jobs across Cambodia. It is therefore necessary to duplicate workshops full of potential across Cambodia.” The Samatoa team is multicultural, committed and dynamic with a low turnover. It boasts a rich history of 10 years of experience in research and development of eco-friendly fabric, and today consists of 30 experts: spinners, weavers, seamstresses, and designers. Moving forward, the firm is keen to grow this workforce in order to offer an even greater range of products, as Awen concludes. “Looking ahead, we aim to create a model workshop at Kamping Poy. The artificial lake which is here contains a unique ecosystem, where we can plant lotus fields. This project will allow the creation of a new farm, employing approximately fifty khmer people: farmers, spinners, weavers. Thanks to this, we will increase our production and so answering faster to our demand.”



Award for Excellence in Print & Web Design 2017 - West Midlands Company: Squibble Ltd Contact: Kimberley Leary Contact Email: Address: Studio 21b, Fifty 7 Frederick St, Birmingham, B1 3HS, UK Phone: 0121 448 4776 Website:

Squibble Ltd Squibble Ltd is an innovative web and branding design agency based in the Jewellery Quarter of Birmingham. We invited Founder Kimberley Leary to talk us through the firm and the secrets behind its success. Established in 2010, Squibble is a young, dynamic organisation that offers a range of services including logo, website and print designs which are focused on creating a brand that speaks to its clients and their customers. Drawing on Kimberley’s background in retail and design, the firm is able to understand and implement its clients’ visions and create unique branding that will stand the test of time. Kimberley is eager to emphasise the firm’s focus on innovation and how this helps it to remain at the forefront of industry developments, ensuring that it offers clients only the very cutting edge services which meet their ever evolving needs. “Squibble as an organisation is as a creative powerhouse. This creativity drives innovation and therefore sustainability in a market place which is constantly progressing, developing and changing. Although some organisations are fearful of ‘change’, here we see change as an opportunity to add value, develop services and continue to grow. Over the years we extended our service range to include any kind of digital marketing and all types of design for print and web and are constantly looking for new ways to innovate and offer clients the solutions they need to succeed.

“Squibble is able to successfully target different segments of the market place and this is a key driver to our future success.” “As an organisation we focus on developing strategies that involves continually monitoring the market place in order to identify profitable opportunities and technological trends related to graphic design, web development and marketing. For example, being able to identify new and exciting online communication technologies that businesses can use to market their products/services before competitors is a particular organisational asset at Squibble. This is due to our love of all things social media. We also respond to the ever changing needs of our customers by employing specialist sub-contractors. We work on a collaborative basis thus saving our clients time and remaining the ‘go to’ agency.” Culture is a key part of what sets Squibble apart from its competition, and Kimberley has worked hard to create an internal atmosphere which is both supportive and creative. “Central to our success so far is the fact that I have a

fabulous team around me and although we are small I love it and the Squibble culture is very important to me. My goal has always been to have a great team, one that is buzzing with energy, where we can all sit together and share creative ideas comfortably. It is not about the money for us here at Squibble; it is about having a great workplace where we can work collaboratively and enjoy ourselves. This approach benefits both my staff and my clients, ensuring that they receive the most creative, unique branding designs and support possible. Looking to the future, Kimberley believes that Squibble’s commitment to serving a variety of clients will help lead it to even greater achievements over the coming months and years ahead. “Ultimately, Squibble is able to successfully target different segments of the market place and this is a key driver to our future success. Our organisation works with start-ups as well as multinationals including McDonalds, Marks and Spencer’s and Auto Trader, and moving forward we are keen to develop partnerships with such firms in order to ensure our ongoing success.”

Acquisition International - Business Excellence Awards 2017 83


Best Aviation Cargo & Ground Handling Services Provider - Brazil Company: Swissport Contact: José Canales Contact Email: Address: Flughofstrasse 55, 8152 Glattbrugg, Schweiz, CH-8058, Switzerland Phone: 00593 262 9533 Website:

Swissport Swissport is the world’s largest provider of ground and cargo handling services in the aviation industry. We invited José Canales to tell us more. Swissport provides services on behalf of some 835 client-companies and handles around 230 million passengers and 4.1 million flights per year. The company operates around 133 warehouses and moves approx. 4.3 million tonnes of cargo. José outlines the range of services the company offers and how it works to provide the very highest standards of service. “Swissport Ground Handling has been in Brazil for 20 years, a little less in the Cargo business. We do provide services to a wide array of Airline customers, both Domestic and International; we are the Market leader in Brazil. Our footprint covers the main twelve (12) airports in the Country which represent over 70% of all air traffic. Our customers have a high level of requirements and expectations expressed in their SLAs (Service Level Agreements) which we fulfil with a high degree of reliability, consistency and innovation of our operations. “When we start working with a new client we translate the SLA in to specific operating models for our customers which are reinforced continuously through trainings and audits to ensure consistency. We conduct formal meetings with our customers to discuss the frequency of reviews, metrics and jointly develop action plans as part of our philosophy of continuous improvement which follows the universally recognized PDCA [Plan Do Check Adjust] model.”

“We build and maintain our relationships with our customers through constant interaction and team building exercises to capture their vision, ideas and needs.” Operating in such a competitive market, Swissport recognises the value of its staff and is a peoplefocused organisation, as without its talented workforce the firm would be unable to meet its goals and achieve its vision. As such, the firm focus on the principles of sustainability and compliance, living by the “Three Ps”: people, professionalism and partnership. The ongoing professional development of the people within the Swissport family ensures that: the firm shows respect towards its people and their

84 Acquisition International - Business Excellence Awards 2017

values, whilst not compromising on safety and work with enthusiasm and enjoyment. It also enables Swissport to become pioneers; working constantly on achieving sustainable results, the firm can creatively explore new options and improved solutions as it continually strives to exceed the expectations of its clients and commitments, delivering excellent service in any place at any time, and offer a unique array of solutions, as José explains. “Swissport has diversified the portfolio of activities in Brazil, going beyond ramp services to meet all possible customer needs. One example, the services to special needs passenger (which includes wheelchair service, etc). In Cargo the handling of merchandise distributed to the shops at the airport coupled with documentation service. We build and maintain our relationships with our customers through constant interaction and team building exercises to capture their vision, ideas and needs.” Overall, Swissport is recognized as the benchmark in terms of value for money, customer dedication, and cost management. The company has established a global reputation for being a valued business partner, not only because of its financial resources and modern ground support equipment, but also due to its intangible assets, particularly management expertise and a brand name that stands for superior quality. Moving forward, maintaining these exceptional standards will remain the firm’s ongoing focus as it seeks to build upon its current success, as José concludes. “Looking ahead, with the airlines looking closely at their internal costs, the opportunities of outsourcing will likely increase, broadening the portfolio. In Brazil, there is a desire from Central Government to make labour relations more flexible and probusiness, something that may accelerate the additional outsourcing of a variety of activities to service companies like ours. “Besides the local effort, the structure and systems provided by Swissport International have been instrumental to our success. A team of high skilled professionals provides the support and standard tools that allows us to deliver operational excellence which is recognised today through this Industry Award.”


Company: Training vessel “Dragin” Contact: Hans Eli Hansen Contact Email: Address: Tradagøta 27, Klaksvík, FO 700, Faroe Islands Phone: 00298 756661

Best Sailing Education Initiative - Faroe Islands

Training vessel “Dragin” Faroe Islands: Navigare Necesse Est – it is necessary to navigate: The training vessel “Dragin” is an oak sailing ship first built in 1945. It took ten years to restore and now serves as an educational tool and tourist attraction. We profile this innovative project to learn more.

It took 10 years for several industrious and enthusiastic men from Klaksvík – Faroe Islands- to transform an old wreck into a magnificent sailing ship. Since then this innovative vessel has become a tool for educators to showcase the beauty of the Faroe Islands.

seamanship as a subject. This subject is taught board Dragin and they have lessons on board during the year, as well as sailing between 1 May to 1. October. Pupils from the School of Navigation in Klaksvík also use the training vessel as part of their work.

The 1 July 2003 was a memorable day for the men of Klaksvík, who had preserved with the project, Dragin, until it was finally granted its sailing permission 10 years after the project began.

Dragin sails out of Klaksvík and more often than not, it is the weather which dictates the course that will be taken. If the wind is in a southerly direction, then the ship will sail northwards up the Kalsoy fjord along the Kunoy coast to Kunoyarnakk and to the bird cliffs in Kallur on Kallsoy. The ship will often lay still here so the tourists can enjoy the rich birdlife. It is a thrilling sight for foreigners and Faroese alike.

Teacher, carpenter, slipway manager, blacksmith, director, chef, tax inspector, engineer and dentist alike, had set themselves a goal and never gave up until the job was completed. The result was a dream ship. The cost was countless hours of hard work, sweat, laughter, companionship and in between outbursts og anger. They worked every week, through dark winter nights and long summer evenings. Finally, the hard work has paid off and the result was a magnificent ship – trainging vessel “Dragin” KG 212. The ship lies at the quay in Klaksvik and sails as training ship and also with tourists during the summer period. In Faroe Islands the pupils in the secondary school, who are aged between, 14 – 16 years old, can choose

The ship also sails to Enniberg on Vidoy which is said to be the highest promontory in the world. This trip takes approximately 4 hours. One other trip is to sail from Klaksvík southwards along the Bordðoy coast to Bordoyarnes, the eastwards to Skordina and Lisshøvda. These are all exceptionally beautiful trips and a constant reminder of how fantastic the Faroese nature is. Dragin also makes fishing trips, and this versatile vessel will provide memories and experiences for many over the years to come.

Acquisition International - Business Excellence Awards 2017 85


Best DJ Booking Agency & Management Company – UK Company: Underground Artists Ltd Contact: Kal Jhugroo Contact Email: Address: Office 5 Rainhill Business Centre Signature House 232a Rainhill Road, St Helens, L35 4LD, UK Phone: 07581 075320 Website:

Underground Artists Underground Artists are a DJ booking agency and management company providing club DJ’s all over the world. Founder Kal Jhugroo talks us through the firm and the secrets behind its success.

Launched in June 2011, Underground Artists has evolved from a music blog into one of the UK’s most sought after artist management businesses. Since inception the firm has grown from strength to strength, as Kal explains. “Within the management market, it is now common to be a music producer as well as a DJ, and as such Underground Artists help get music signed to record labels, look after press requests, remix requests and act almost as a personal assistant. On top of this I also run a record label. We work with clients all over the world which provides a vibrant and exciting workplace for our DJ and music producers.”

“...Kal is keen to emphasise that he will not be resting on his laurels, and instead is keen to continue to grow the agency and spread the word about the excellence service it offers. ” As a former Accountant Kal has a strong understanding of the business landscape, which he believes is vital to supporting his clients and getting to know their needs.

86 Acquisition International - Business Excellence Awards 2017

His ongoing strategy revolves around efficiency and transparency, as he outlines. “Personally I believe that being efficient and transparent are key to our success, therefore they are central to our ongoing strategy. Being efficient means that work does not build up and it also keeps the clients happy as they are dealt with in a timely manner that usually meets their expectations. I am transparent about what I will be doing and what is expected from them. Through this approach there are no surprises along the way that can cause issues and arguments with people saying something was not explained to them.” Despite the success the agency has achieved so far, Kal is keen to emphasise that he will not be resting on his laurels, and instead is keen to continue to grow the agency and spread the word about the excellence service it offers. “Ultimately, I want to be at the top of the game, and I want Underground Artists to be the go-to music agency for every club promoter and owner. It is a hard business and I am still relatively new to it, so I have a long way to go, but with hard work I believe I can get to where I want to be.”


Best UK & Short Breaks Travel Agency - UK Company: Westoe Travel Contact: Graeme Brett Contact Email: Address: 120 Westoe Road, South Shields, Tyne and Wear, NE33 3PF, UK Phone: 0191 4552292 Web Address:

Westoe Travel Westoe Travel is an award winning family owned Independent business based in South Shields. We caught up with Graeme Brett to find out more.

Established over 28 years ago, Westoe Travel specialise in domestic holidays and long haul flights, particularly to the USA, Canada, New Zealand and Australia. However, the firm are versatile, and able to book all travel from UK rail tickets to cruises, city breaks, short haul, hotel only or flight only. Graeme is proud of the firm’s history which he is eager to share with us. “Westoe Travel is a family run business with three generations of the Brett family involved in ensuring that we provide the very highest standard of service to our clients. We started with a desk at the back of the family news agency in South Shields 28 years ago and outgrew that space before moving into our current location just seven doors away from where we started in South Shields. Customers have seen our children Gillian and Martin grow up from small children to being Senior Travel Advisors. “Our client base is wide and we cater for both business and leisure travellers, and clients range from teenagers to pensioners and everyone in between. What links them is the level of support they receive when they work with us.”

his concluding comments, this only means more opportunities to grow and succeed. “The biggest challenge the firm has faced in recent years is the internet. Some people took the opportunity to book their own travel arrangements, however we have found that customers want the benefit of the full protection for their booking when using an ABTA Bonded Travel Agent. We also find that for quality holidays customers want the benefit of dealing with experienced travel agents who have contacts in those destinations. “Additionally, we benefit from better rates at many properties that we use regularly for our clients Another key challenge for our firm is that we have to compete against multiple agencies and much larger organisations. We have dealt with this by ensuring our customer service and attention to detail is the best, and we rely on our customers recommending us to their friends. Ultimately our clients are the most vital aspect of our business, and therefore moving forward we plan to extend our client base throughout the country through our websites whilst retaining the same level of service for which we have come to pride ourselves.”

The rise of online travel has changed the way the business is run but, as Graeme explains in

Acquisition International - Business Excellence Awards 2017 87


Logistics Solutions Provider of the Year & Sustained Excellence in Same Day Courier Services - UK Company: diamondlogistics Contact: Kate Lester Contact Email: Address: Unit 3C, Henley Business Park, Pirbright Road, Normandy, Guildford, Surrey, GU3 2DX, UK Phone: 01483 536 888 Website:

diamondlogistics diamondlogistics partner with businesses to deliver their promises and profits with its one stop logistics solutions. We invited Kate Lester to tell us more.

Drawing on over 25 years’ experience, diamond’s niche is SME’s that acknowledge that logistics is crucial to their business. All of these clients understand that it not their core discipline and can be efficiently outsourced; often resulting in an increase in their service delivery to their clients. Kate explains the importance of supporting these clients and how the firm works to offer them the very highest possible standards of service. “Here at diamond, we are invested in each and every one of our clients’ despatches, which helps us to retain our great clients. As our clients have grown, so have we. We put client service as our highest priority. The diamond team always take pride in over delivering to exceed expectations.”

“At diamond, we give all the diamond team regular training, ensuring quality and efficiency.” The excellence of the firm’s team is crucial to its success. Kate discusses her own experience and how she draws on this to support the firm as it continue to grow and thrive in this vital market. Our collective experience runs to hundreds of years in the diamond Network. This extensive knowledge in all sectors of logistics has enabled us to template best practice and exclude inefficient business practices – plus build a business model that incorporate my core beliefs around Shared Success © –scaling our business with a partnership model via franchising. This symbiotic relationship is essential for longevity and

88 Acquisition International - Business Excellence Awards 2017

excellence in service delivery.” As with many markets, having a strong team behind you is vital to ensuring success in logistics, as Kate discusses. “Chose the right team is vital to our success; it is easy to fall into the trap of a quick hire. However, it is better to find someone that fits in with your culture and understands your company values. There is no point cramming in a piece of the puzzle which doesn’t connect with the ones around it. “Once we have hired them, we work hard to train our staff. At diamond, we give all the diamond team regular training, ensuring quality and efficiency. Supporting your team is also vitally important. You need to make it absolutely clear that the culture in your business is one that tackles problems head on. The little dips should be shared as much as the success.” Moving forward, diamond has a strong focus on growth and expansion in order to build upon its current success, as Kate proudly concludes. “Looking ahead, at diamond we have our 2020 vision, which is to be in the top 3 courier companies in Europe. Sharing success and giving great service to everyone that uses us is also central to this focus. We love retention, both of great people and great clients. And we are the only courier and fulfilment franchise in the UK that caters for the growing ecommerce business. That is literally trillions of pounds worth of spend. By the end of 2017, we want 40 sites across the country and to launch a national network in 2018.”


Best Specialist Building Company - Berkshire Company: Home Grown Developments Ltd Contact: Sam Cross Contact Email: sam@ Address: Milestone View Court, Lowfield Road, Reading, RG4 6ND, UK Phone: 0118 947 3614 Website: www.

Home Grown Developments Ltd Home Grown Developments Ltd support clients to grow and improve their home to budget and within an agreed timescale. We spoke to Sam Cross to learn more.

L to R: Fintan Hearty (Project Manager), Waldec Sadowski (Operations Director), Eric Bolton (Architect & Head of Design)

Home Grown Developments strive to achieve customer satisfaction and this award validates their efforts to confirm their belief that the customer is vital to every project the firm works on. Sam discusses how the company supports clients and works with them to ensure that they receive the outcome they want. “Although we have over 20 years’ experience in the construction market, here at Home Grown Developments we have never lost sight of our initial roots. We originally evolved as a customer service company looking after the “first time customer base” or the “too busy Developer”

“...Sam firmly believes that the firm’s approach, which revolves around continuing to offer the very highest standards of support and service to clients...” “Both categories needed and deserved the highest level of care and we offered rare layers of management incorporated within the company. Once we understand the customers requirements then we continually ensure through the management spheres discussed previously are openly responsible to deliver our company’s strategic core values. These include

support, as we have a department dedicated to the behind the scenes documentation including our Joint Venture Contracts, Legal paperwork and payment Schedules to keep the outlays within the customers’ budget. We also support clients through design, as we have a panel of Architects and a body of Structural Engineers to help understand the customers’ true requirements “Alongside this, the Operations Director controls the various experts and specialists required for each challenge and takes full responsibility for the coordination of the many trades available to the company. Finally, each contract is allocated a Project Manager who is to deal with the many professionals involved in the creation of the build such as, Architects, Structural Engineers, Building Inspectors and most important of all; the customer. Looking to the future, Sam firmly believes that the firm’s approach, which revolves around continuing to offer the very highest standards of support and service to clients, will be successful and help Home Grown Developments to build upon its current success. “Overall, our future is moulded by our clients today and their reviews and recommendations so we just look after the customer today and the future will look after itself.

Acquisition International - Business Excellence Awards 2017 89


Best Pneumatic Press Manufacturer - South Asia Company: Neumatica Technologies Pvt Ltd Contact: Edward D Souza Contact Email: Address: Special Plot No. 9-F, 10th Cross, 3rd main, Peenya 1st stage, Bangalore, 560 058, India Phone: +91 – 80-41177940 / +91-80 - 41177930 Website:

Neumatica Technologies Pvt Ltd Neumatica Technologies Pvt Ltd is a leading manufacturer of Hydropneumatic press products based in Bangalore, India. We profile the firm to find out more. Established in 1992 as a professional marketing enterprise for basic pneumatic, hydro pneumatic machines and machine elements, Neumatica is now the leading industry in India, exclusively focused on Hydropneumatic press solutions for the industry. In 2004, the firm started offering customised Press machines for special applications to their existing customers, under its own registered trade mark of “Press -o-matic”. Later, it began offering more customised press machines to various other industries in Bangalore and to other parts of India. Neumatica has exported Press machines to Mexico, USA, Philippines, Shenzhen (China). Since 2008, the firm established design centre with latest design software (Solid-Edge) for providing solutions for critical pressing applications with PneumoHydraulic (Hydro-Pneumatic) pressing technology integrated with PLC controllers and other electrical process elements. At present, Neumatica offers Pressing solutions with Pneumo-Hydraulic, Servo and hydraulic presses too. The pressing applications include bush/ bearing/ gear/ shaft pressing, coining application for sintered components, Assembly lines for ORC for automotive, automatic machines for DU bush pressing etc. Neumatica provides excellent pressing solutions with manual or automated operations. Press-o-matic machines are incorporated with safety components from Schmersal / Pilz and pneumatics from Festo, Siemens PLCs, Fibro rotary tables, IFM sensors. Neumatica is in the process of offering new pressing solutions with IIOT (Industry 4.0) features in near future.

“Neumatica also ensures optimum utilization of all the resources available, in the process of production. These are some of the reasons, why it can provide high-tech presses of supreme quality to our clients.” Based in Bangalore, the firm has served the industry for over 20 years, offering simple pressing solutions to latest state-of-the-art featured machines along with Poke-yoke (error proofing), traceability and a wide range of safety solutions. In order to achieve this, Neumatica has a team of engineers, technical experts, who are dedicated and

90 Acquisition International - Business Excellence Awards 2017

committed, led by Professional Management. The firm works towards continuous improvements in designs for innovative and reliable machines that boost the productivity and is focused to provide best quality products with highest safety standards. Additionally, Neumatica is committed to customer satisfaction through performance and prompt service in the industry. Alongside this, in order to offer, the very highest standards of service and support, Neumatica has state-of-the-art infrastructure and best quality high-tech manufacturing facilities. It also has high skilled man power and wide range of machineries to design and manufacture world class hydro -pneumatic presses products with high precision. The firm upgrade the design regularly to meet the customer’s demand, that helps in achieving the objectives of innovations. Neumatica also ensures optimum utilization of all the resources available, in the process of production. These are some of the reasons, why it can provide high-tech presses of supreme quality to our clients. As the technology market is constantly evolving, Neumatica has an excellent design and development centre with latest design hardware and software to provide CAD facilities handled by experienced design engineers. The company also have in house library to store copies of latest design related technical journals, reference data hand books etc. A digital library is also there to store, products design drawings, customer data base & technical specifications. Neumatica products have been providing maximum satisfaction to the customers owing to their safety, excellent quality and innovations over two decades. Extensive knowledge in press applications leads to efficient design and manufacturing of press. Flexible hardware, sophisticated controls and safety features are the fundamentals of the press design and capabilities. Already an award winning market leader, Neumatica is keen to continue to offer its superior quality services to its clients as the firm looks towards a bright and exciting future.


Nail Studio of the Year - UK Company: Perfect Nails Studio & Academy Contact: Robert Szabo Contact Email: Address: 543 Green Lanes, London, N8 0RL UK Phone: 0208 3415 378

Perfect Nails Perfect Nails is a dynamic growing company offering nail services and teaching. We interviewed Robert Szabo from the firm to find out more.

Established in 1992, the Perfect Nails range of products has expanded each year developing the latest trends and techniques to offer our technicians the best products possible. Robert is eager to emphasise the quality of these products and the vast array the firm offers. “Here at Perfect Nails our products are of good quality and can be used professionally which allows for individual or bulk product sales. These products are suited for company owners, beauty salons, beauty schools, students and customers as well. We offer a high standard in our salon for all of our customers. We use competition technique and professional product. We only use Perfect Nails Products, which are good for the salon work and competition as well. They are easy to use durable and very good quality.

“Alongside quality products, great staff are also vital, and as such Robert has worked hard to ensure that he only hires the best...” “Our salon is very clean and sparkly with white, purple and gold colours. The high standard of treatments and great customer service is crucial to our success. The most popular treatment in the salon is the lacgel manicure. Perfect Nails has wide range of colours to choose and our gel is very durable long lasting product, sometimes client come back after 4 weeks without chipping or any damage on their nails. One day a man came to the salon with very painful toes. He said every

salon where he was they send him to the hospital for surgery. Our pedicurist had look at it and after 30 minutes he start dancing in the salon.” Alongside quality products, great staff are also vital, and as such Robert has worked hard to ensure that he only hires the best, as he explains. “Perfect Nails Studio staff are very friendly; we employ our staff with good personality not just professional knowledge. People can learn how to be professional in their work but to be a good team player and how to be loyal is not learnable, it comes with your personality. We ask them to work with us not for us we think this is the way how deal with staff. “The loyalty, discretion and excellent customer service provided by our staff is central to our success. We deal with client like in a social club they can talk about themselves their problems with boyfriend, husband or any family problem. We try to be their friend not only a place where you get treatment pay and go. They love come to us even if just a little things they need. Friendly staff and family like environment.” Looking ahead, Robert is excited for the future as he outlines how the company is seeking to expand and build upon its current success. “Moving forward, we are currently looking for distributors, nail schools or just retailers to sell our product. My biggest plan to open a Perfect Nails Beauty Academy in the future.”

Acquisition International - Business Excellence Awards 2017 91


Best Business Accountancy Advisory Firm – Isle of Man Company: Moore Stephens Isle of Man Contact: Jordann Brady Contact Email: Address: PO Box 25, 26-28 Athol Street, Douglas, Isle of man, IM99 1BD, UK Phone: +44 (0)1624 662020

Moore Stephens Moore Stephens is a top ten accounting and advisory network, with offices throughout the UK and members across the globe. We profile the firm’s Isle of Man office and explore the secrets behind its success.

Moore Stephens International is a top ten global accountancy and consulting network, headquartered in London. With fees of over US$2.7 billion and offices in 108 countries, clients have access to the resources and capabilities to meet their global needs. By combining local expertise and experience with the breadth of its UK and worldwide networks, clients can be confident that, whatever their requirement, Moore Stephens provides the right solution to their local, national and international needs.

“The company’s in-depth understanding of our clients allows it to deliver focused accounting and advisory solutions, both locally and globally.” Good accounting and consulting benefits all businesses, so the firm’s clients come from a wide variety of backgrounds. But, if one feature characterises them all, it is the dynamic and complex nature of their financial interests that span national boundaries and different business sectors.

92 Acquisition International - Business Excellence Awards 2017

As such, working with clients range from individuals and entrepreneurs, through to large organisations and complex international businesses, the firm partner with them, supporting their aspirations and contributing to their success. The company’s in-depth understanding of their clients allows it to deliver focused accounting and advisory solutions, both locally and globally. Clients have access to bespoke services and solutions, including audit and assurance, business support and outsourcing, payroll and employers’ support, business and personal tax, governance and risk, corporate finance, Dispute analysis and investigations, wealth management, IT consultancy, and restructuring and insolvency. Overall, Moore Stephens’ success stems from its industry focus, which enables the firm to provide an innovative and personal service to its clients across a range of sectors. Looking ahead, the company will remain committed to continuing to provide this focused, professional service as it seeks to build upon its current success.


Best Formal Occasion Fashion Boutique - County Fermanagh Company: City Lady Boutique Contact: Roma Bernotiene Contact Email: Address: Unit 11, 26 Derrychara Link, Enniskillen, Co. Fermanagh, BT7 46GB, UK Phone: 2866322353

City Lady Boutique City Lady Boutique is a creative dress boutique dedicated to providing the very highest standard of service and a great range of formal wear. We profile the firm to find out more.

Based in Enniskillen, City Lady Boutique offers a wide range of dresses and special occasion clothing, including formal wear, cocktail dresses and wedding attire. Offering the very latest designs and great service, the company is able to support clients throughout the process of choosing an outfit and purchasing it.

“Offering the very latest designs and great service, the company is able to support clients throughout the process of choosing an outfit and purchasing it.� To ensure it provides a complete service, the firm also offers an in-house beauty studio with professional hairdressers, make-up artists and nail technicians all on hand to beautify and support clients. There are also sunbeds for those looking to top up their tan. Looking ahead, City Lady Boutique will aim to offer the very highest standards of service and support as it continues to build upon its current success.

Acquisition International - Business Excellence Awards 2017 93


Best Life Science Consultancy - Denmark Company: Xenia Pharma Contact: Dorte Gram Contact Email: Address: Copenhagen Bio Science Park (COBIS), Ole Maaløes Vej 3, Copenhagen, 2200, Denmark Phone: 0045 6060 3029 Website:

Xenia Pharma Xenia Pharma is a private independent life science consultancy company based in Denmark. We profile the company to learn more.

Founded in 2011, Xenia Pharma aims assist in bringing efficacious and safe health care products to the market or to assist in assuring the efficacy and safety of already marketed products. To achieve this, the firm provide state of the art scientific consultancy and contract research to our clients, developers and marketers of health care products for humans and animals. As a consultancy in life-science product development Xenia Pharma places special focus on diabetes, veterinary medicine and Icelandic horses.

“...the firm provide state of the art scientific consultancy and contract research to our clients...� Moving forward Xenia Pharma will continue to offer the very highest standards of support and service as it works towards achieving its overall aim and growing even further over the months and years to come.

94 Acquisition International - Business Excellence Awards 2017

BE170136 Company: Intech Digital Technology Limited Contact: Adrian Peirse Contact Email: Address: 5 Fook Yum Rd, 41G Ko Fung Court Harbour Heights, North Point Hong Kong Phone: 00852 255 25950

Best Digital Printing Company - Hong Kong

Intech Digital Technology Limited Intech Digital Technology Limited is an innovative digital printing firm based in Hong Kong. We profile the firm to find out more about the range of services it offers and explore the secrets behind its success so far.

Intech, a holding company of The Intech Technology Group, offers innovation in digital printing technologies to a wide range of clients around the world. Among the firm’s recent innovations was the introduction of the ground breaking ‘Waterless’ Textile Printing Solution’ designed for the textile printing industry, supporting clients across various sectors including fashion, clothing and home decoration.

“...the firm will continue to offer the very highest standards of service and support to its clients ...” Looking ahead, the firm will continue to offer the very highest standards of service and support to its clients and build upon its current success.

Acquisition International - Business Excellence Awards 2017 95


Best Administrative Agency 2017 - Sweden Company: Statistics Sweden Contact: Martin Lagerström Contact Email: Address: Karlavägen 100, Stockholm, 104 51, Sweden Phone: 0046 70 240 43 32

Statistics Sweden Statistics Sweden´s main task is to develop, produce, and disseminate statistics to customers for decision making, public debate and research. We invited Martin Lagerström to tell us more about the agency and the range of services it provides. We rewarded the agency with this award for Martin´s outstanding work in how to improve its and other agencies leadership for better results. Statistics Sweden main task is to develop, produce and disseminate statistics to customers for decision making, public debate and research. It is mainly assigned these tasks by the government and different agencies, but it also has customers in the private sector and among researchers. Statistics Sweden also coordinates the system for official statistics in Sweden. A minor but important task is to help other countries to improve their process. Statistics Sweden as well as other government authorities face huge challenges: more should be done with less resources - and with higher quality. To cope with these challenges, they need to improve how to work with management as well as leadership. Facts show that with the current ways of working, they only manage to utilize about 20-40 percent of managers and staff’s true potential. Reasons for this are e.g. poorly defined goals, strategies, roles, responsibilities, methods, systems and processes. This applies both within and between departments, as well as up and down the organizations.

“Many agencies from both Sweden and around the world want to learn more about Martin´s work.” To solve these problems Statistics Sweden offered Martin a free-role to create a tailor-made support. His support has released this untapped potential and has led to powerful effects. Since 2012, he works as an executive coach/consultant/advisor in the organization. The long-term goal is to transform how the agency works with management and leadership to improve results for its users and to make the process more efficient. Martin was offered this role due to his outstanding results in his previous duties. He has long experience in improving organizations, topmanagement teams and managers in how to use factbased methods to accomplish excellent results. Both for themselves, their employees, their customers, their business and in their lives. “The support I have created is based on my underlying principle: “As managers lead themselves, they lead others. As they lead others, they lead the groups. As they lead groups, they lead teams. As they lead teams,

96 Acquisition International - Business Excellence Awards 2017

they lead entire businesses and organizations. It is like the links in a chain. It hangs together”, says Martin. The support Martin has developed to agencies creates excellent results for each link in this chain. It is not a coincidence that the approaches in his support produce these results as they are 1. 2. 3. 4. 5.

research-/fact-based proven to be best-practice within each area practical to use comprehensive to both breadth and depth system-based

“I can also say that I am walking my talk as I have applied these methods with great results myself. Both as a manager, senior management consultant as well as being a former elite sports champion. They just help to feel and function better in life”, adds Martin. Statistics Sweden works hard to achieve high quality in every aspect of its work, including its approach and how it provides statistics to its users. However, the agency understands that this is not enough if

the standard is true excellence, as this is the long term goal in the agency´s case. In order to deliver outstanding result, agencies need to align their support processes to their core process. “In other words, how well we and other agencies can perform our main task to users also largely depends on how we work with leadership, co-worker, strategies etc.”, explains Martin. Martin continues with the following analogy: “The only constant in this world seems to be constant change”. All improvement requires change, but facts are plenty that there are few changes that lead to improvement. In order to achieve this end, several things must hang together as it does in my tailor-made support. “First and all, we have to ask ourselves how we work with leadership issues. The bull’s eye in our case is to achieve excellence in both management and leadership. Secondly, we have to analyze what are the effects as the results of the changes we make.” To say that we have succeeded, it is vital that managers use methods that make their staff feel better and perform better results, i.e. results that can be quantified for their customers. In turn, the business results will be boosted. In this way they create a virtuous circle for all links in the whole system. Many agencies from both Sweden and around the world want to learn more about Martin´s work. Since he developed this support he has also been invited by UNECE, Eurostat and other similar platforms to tell more about it. At these events he presents why these methods work, what methods to use, and how to use them and outcomes. He also tells them how they can measure the effects of it in the right way. They are particularly interested in hearing more about the outcomes from Martin´s tailor-made support and its results, says Martin. I lay out what kind of results that top-management teams and managers have achieved from my work, says Martin. Some quotes from his clients are: “We have learned how to set goals that guide and motivate us to action and better results”, “We have developed from a group to a high performing team with an efficiency of 81 percent”, “We have saved millions of Swedish kronor by following Martin´s ways of working” It has also lead to international missions in this area for Martin. One recent such mission (two years) is to Statistics Serbia. And as quoted by their Director General: “Thanks to Martin’s plan for action, the agency has achieved outstanding results. Besides that, topmanagement and managers have been much more engaged to take initiatives and actions. The quality results to our users has improved as well.” “I am also proud to say that his agency has been transformed from the worst (when our co-operation started) to the best (when it ended) when it comes to statistical quality among EU candidate member states. They have worked real hard so that´s well deserved great results.” says Martin. “Exposure such as this, as well as winning this prestigious award will help to drive our organization to further success and more opportunities. It has certainly injected more rocket fuel in me in order to improve our support programs to top-management and managers even further”, concludes Martin.

Acquisition International - Business Excellence Awards 2017 97


Best Graphic & Web Design Company 2017 - Belfast Company: GIANT Associates Limited Incorporating, GIANT Design & Digital Marketing, GIANT Training & Development Name: Craig McQueenie Email: Web Address: Address: 1 Chlorine Gardens, Belfast, BT9 5DJ Telephone: 07900 183 198

Giant Design GIANT Design & Digital Marketing provides a fully integrated range of commercially focussed Design and Marketing as well as Training and Development solutions to a wide range of clients. We invited Craig McQueenie to tell us more. Established in 2003, GIANT is built on a compact company core with low overheads, resulting in the ability to provide a fully comprehensive range of integrated creative solutions that are commercially driven. The firm has developed an extensive network of resources and trusted ‘associates’ who are specialists in their fields. They assist with different aspects of the multi-disciplined projects and training that we deliver. From this model, we are able to provide the very best value to our respective clients and partners. Uniquely, GIANT partner and consult for the main Creative Software companies and lead from the very forefront of the market in terms of software and technology. Not only do the firm train and educate the leading Design Agencies in Ireland but also partner with, and develop solutions for and on their behalf. Craig discusses this client focused approach in more detail and how it shapes every aspect of the firm’s service offering.

“...we have been working on a new export strategy and have also just incorporated a new suite of cutting-edge project management, CRM and design software solutions and are looking forward to opening up new sectors.” “Here at GIANT, our ongoing strategy is to continue to listen to our clients’ needs and continue to provide commercially focused solutions to help develop their business/organisation and to help them to compete and grow in the marketplace. Our continuing partnerships with leading companies such as Adobe and Wacom are also hugely important to us. “To continue to support them over the coming months and years, we have been working on a new export strategy and have also just incorporated a new suite of cutting-edge project management, CRM and design software solutions and are looking forward to opening up new sectors.” This client focus stems from Craig’s own personal experience, which he imbibes into every aspect of GIANT’S service offering. “Understanding the true value of a client and the importance of extending them excellent customer

98 Acquisition International - Business Excellence Awards 2017

service has been the most important lesson I have learnt in business. I really value the relationships I have with clients and I am grateful that they allow us to become a valued member of their team and trust us to partner with them and their business.” Overall, GIANT is committed to building trusted relationships and to developing the sectors in which we are involved, both as an education provider and as a commercially focussed solutions provider. Moving forward it has a number of plans in the pipeline to help it achieve this, as Craig concludes. “Looking to the future, we have just opened the first Nettl studio in Northern Ireland, here in Belfast. Nettl provides a complete, end-to-end solution that will help us deliver highly affordable web solutions for our existing and also new clients. The Nettl infrastructure also provides marketing collateral and central leads, through to clever systems to help pitch and streamline web projects. This is exciting for us, as it opens up a sector of the market that we would not normally target, the integration of the Nettl platform however makes it profitable to do so.”


Best IT Network Management Service - Texas Company: Vintage IT Services Contact: Sandra Antoun Contact Email: Address: 1210 W. 5th Street, Austin, Texas, 78703, USA Phone: 001512 481 1117 Ext. 116

Vintage IT Services Vintage IT Services is a premier provider of managed IT Services in Austin, Texas. We caught up with Sandra Antoun to find out more.

Established in 2001 Vintage IT Services is a womanowned and locally operated company serves as the IT department for its customers, who are predominantly small and medium sized businesses working across the corporate landscape in a range of markets including finance, medicine, non-profit, real estate and state government agencies. What unites them is the superior service they receive from Vintage IT Services. Sandra outlines how the firm works to support them and ensure that they receive the support and service they need.

“Vintage has been proactive in building our cloud infrastructure allowing us to keep up with the industry and offer our clients the best solutions that are currently available.” “Here at Vintage IT Services, our experienced staff specializes in managing all facets of Information Technology: from basic technical needs like Help Desk for end users and routine proactive care for servers and networks; to more complex technical issues like risk assessment, security analysis, and network optimization; and including budgetary and financial planning for the IT department. Vintage’s customers range from small businesses to large government agencies, and every VintageCare client can expect Enterprise-level support regardless of their size.

beginning we have a very thorough on boarding process that takes up to 3 weeks. During this time, we collect all the paperwork, maintain constant contact with the client and hold multiple planning meeting, both internal and with the client, to ensure that there is no breakdown in communication. Both the sales team and the technicians are involved in this process, as we like to work collaboratively so that clients get the very best service.” Operating in the ever evolving technology market means that the firm needs to remain at the forefront of the latest market developments, as Sandra is eager to emphasise. “Currently, the technology and IT industry is rapidly moving away from in house infrastructure and is quickly adapting hosted or cloud solutions. Vintage has been proactive in building our cloud infrastructure allowing us to keep up with the industry and offer our clients the best solutions that are currently available.” Overall, since inception Vintage IT Services has grown rapidly, and moving forward Sandra believes that it will grow even further over the coming months and years as it seeks to build upon its current success. “Looking ahead, we will continue to grow our managed services and cloud services business. We currently hold about a 95% client retention rate, it would be great to make it a 100%, and as such we will continue to listen to our clients and respond to their needs.”

“To ensure that we support our clients right from the

Acquisition International - Business Excellence Awards 2017 99


Best Diversified Research Organisation - Canada Company: RushStar Corporation Contact: Dr. Hamed A. M. Rushwan Dr. M. Zamzami Contact Email: Address: Aramex House Old Bath Road Colnbrook MCT 110296, Slough, Berkshire SL3 0NS England Phone: 0018886000909

RushStar Techno-Products With over 30 years’ experience in research for the global market, RushStar. com is the Corporate Site of RushStar Techno-Products. We profile the firm to find out more.

As pioneers in the research market, in the early nineties RushStar invented the Octane inverter that turns cheap automotive fuel into expensive fuel in one dose just before the Canadian rescission, making the life a lot easier and economical for millions in Canada, plus the RushStar Engine Treatment that was a direct reason of saving a multi-million dollars cars in formula 1, and multi billions for Canadians in Automotive repair and replacements, all was a proactive measures to ease recession on Canadians, RushStar received many recommendations and support letters for performance car racings, Clear-Air of Canada, Canadian Tire Chains, Wal-Mart Mega Stores and the IATA Organization. In the mid-nineties, RushStar International Technology Bank invented the Magnetic trap for Oil filter as a proactive innovation and safety measure for Healthy City breathing air, years before The Kyoto Protocol -international treaty of 1997, which is suffering many setbacks but the invention is up and for every one to fight for Un-Polluted air, years later RushStar ITB invented the next answer for water pollution that is the Water Magnetic purifier. A decade before the challenges against the Canadian Ginseng in the International market, and as a proactive strategic measure ITB Invented the National Wave of “A Business Project in a box” that distributed A whole wave of new Private Wild Ginseng

100 Acquisition International - Business Excellence Awards 2017

to be planted in every backyard, un-developed forest patches, and Private mountain investments. The RushStar proactive wave introduced new line of Canadian Ginseng, Private wild grade and supported the Brand respect around the world, and created the Niagara SuperX Famous Brand, which became an International Wave and Grade and not exclusive to Canada. Then, in 2000 ITB Introduced the Teflon Air Cushion System for Hovercraft Amphibious vehicles, a Strategic Proactive innovation just before the sever climate change of the new century that has served in many critical rescue missions in Canada’s Newfoundland, PEI, Vancouver provinces, and Denmark plus many other countries around the world, The Teflon Skirt through Hovercollege, one of the ITB entities is an unsurpassed genuine innovation as the last leader of Hovercraft technology Dr. William R. Bertelsen has stated on the Hovercollege website. Currently, the latest strategic proactive innovations for ITB with strategic technology consulting is the natural nano technology as extracting the available nano in nature for health treatment without side effects for cancer with many supportive ongoing studies which will benefit the whole world.


Best Commercial Law Firm - Sweden Company: Affärsadvokaterna i Sverige AB Contact: Mattias Lindberg Contact Email: mattias.lindberg@ Address: Vildkattsvägen 1, 167 66 Bromma, Sverige, Sweden Phone: 0708 13 05 18

Affärsadvokaterna Affärsadvokaterna are a modern firm focused on commercial law, offering legal services of the highest quality and with the greatest commitment. We profile the firm to find out more about the secrets behind its success so far. Affärsadvokaterna offer advice mainly in regards to strategic agreements, IT law, outsourcing, dispute resolutions, procurements and privacy law issues. The firm has wide-ranging experience of complex and commercially decisive agreements and transactions and are widely acknowledged as possessing all the relevant expertise necessary from a legal, commercial and strategic perspective. Its clients appreciate the fact that the firm combine the commitment and dedication with an in-depth understanding of the commercial and technical conditions of the industry. Its background as corporate lawyers combined with its legal experience gives Affärsadvokaterna the opportunity to offer clients focused, cost-efficient management of ongoing legal issues with industry expertise. Drawing on the vast experience of its practitioners, the firm is able to support a wide range of clients. Mattias Lindberg has worked for many years as an expert advisor, both as an in-house corporate lawyer and for several well-renowned law offices. Mattias has wide-ranging experience of complex and commercially decisive agreements and transactions, and he is widely acknowledged as possessing all the relevant expertise necessary from a legal, commercial and strategic perspective. His clients appreciate the fact that Mattias combines his commitment and dedication with an indepth understanding of the commercial and technical conditions of the industry. He has represented clients in a large number of disputes and is also a highly regarded public speaker, who is regularly invited to speak on various aspects of commercial law.

“Drawing on the vast experience of its practitioners, the firm is able to support a wide range of clients.” In addition Mattias Lindberg has been recommended in Legal500 in 2014 and 2015 since he is ‘a great negotiator and tactician’. Affärsadvokaterna was ranked as a “Leading Firm” within its field in the 2015 edition of Legal 500. In the ranking of 2016 Mattias Lindberg was again recommended within his field and the ranking of Affärsadvokaterna improved when the firm once again was ranked as a ”Leading Firm” and this time was ranked in Tier 3 and motivated this by stating that “At Affärsadvokaterna i Sverige AB, clients consider practice head Mattias Lindberg’s knowledge of data protection laws and EU directives to be ‘outstanding’”.

Supporting Mattias is Pernilla Carlsson Rasiwala, who specialises on Public Procurement and has for many years been engaged as an Expert Advisor within this area of law. Pernilla has been employed by several prestigious law firms. She has also been working as an in-house lawyer with the public entity Stockholm Public Transport, SL. At SL Pernilla gained deep and invaluable knowledge of how a procurement should be carried in practice. Moreover, the work at SL gave Pernilla unique competence of procurements in Utilities Sector. Pernilla has extensive experience of planning and drafting Procurement Documentation and Tenders. In her role as an Expert Advisor she assists our Customers (to which we count both public entities and tenderers) in all phases and aspects of a both large and small procurements. Pernilla also assists our Customers with complaints due to alleged violations of the Procurement Laws, both in Administrative Courts and Civil Courts. The firm’s customers appreciate Pernilla’s experience of how procurements should be carried out in practice and that her advices are not theoretically but realistic and of great help for the Customers Business. In simple terms Pernilla gives clients practical advice, useful for the Customers’ whole organisation. Her advice is thus relevant from a legal, commercial and strategical perspective. Ultimately it is this dedication to client service and commitment to excellence that marks Affärsadvokaterna out as the best possible option for clients, and this will remain its ongoing focus as the firm looks towards a bright and prosperous future.

Acquisition International - Business Excellence Awards 2017 101


Best Leadership Training Organisation - EMEA Company: Energy Streaming Leadership Academy Contact: Jarmila Katharine Baresova Contact Email: jarmila. Address: Prague, 4 -140 00, Czech Republic Phone: +420739 603 778 Web Address:

Energy Streaming Leadership Academy Energy Streaming Leadership Academy is an Unique European Training Company which provides Leadership Training across Europe and EMEA. We invited Jarmila Katharine Baresova to tell us more about the firm and the range of services it offers. Drawing on over 7 years’ experience and working with partners around the world, including the Hewlett Packard Enterprise Smart Academy, Energy Streaming Leadership Academy provides a wide range of Certified leadership programs. Under its new brand Leadership Original Concept the firm have successfully been providing a range of services including VIP life changing intensive leadership programs for individuals and top management groups for over two years. Core programmes offered by the firm include certified training for corporates and large companies; leadership consultancy for medium companies and entrepreneurs; certified Trainings for Leaders who want to extend their skills into energy streaming leadership constant area as consultants; individual leadership consultancy and training to CEO´s and other top managers or company owners; and certified life changing leadership programs. Jarmila outlines the firm’s approach and how this ensures satisfaction for its clients. “Here at Energy Streaming Leadership Academy, all our programs are designed for a small group of clients individually, we always make sure to meet all their needs on all levels. We not only focus on work but we focus on all areas of life. This approach has been highly appreciated not only by our clients but as well by the corporate managements and HR departments.”

“...all our programs are designed for a small group of clients individually, we always make sure to meet all their needs on all levels.” Jarmila, who draws on over 17 year’ personal experience in the international business and training field, outlines the industry at present and how she and her team adapt around emerging developments. “Leadership Consultancy for me is a field which combines Leadership Strategies, Mental Health, Fitness and Energy Management together with inner fulfilment and happiness. What I feel is that we need to invest more into ourselves. We have currently more VIP clients who are willing to invest into their future on their own terms rather than waiting for their boss or HR department to pay for such training. Here I am

102 Acquisition International - Business Excellence Awards 2017

happy the responsibility for our lives has been slightly shifting. We are the most valuable source we have in life but still we are hesitating to really invest into our stability and energy in a long term run. If we want to be fit, healthy and fulfilled at the age of 70 or 80 we need to start investing in our 35 latest 40th. This would be my ideal perception. When working in a law firm after graduation I never understood our clients appearing at the door with a judge order asking us “to do a miracle”. We have the same situation when the company or the client himself is asking us “being at the end of his rope” to do a miracle. “We all need at least once or twice a year to relax, renew and recharge, this is what our “Life Changing Programs” are for. Being on a nice place you naturally come with new ideas and new energy but you need somebody to “walk you through” and to help you effectively to release stress from the past weeks or months. I love this big shift in our clients when they come, for example to Italy with low energy, no desire for new life vision and company vision and then see them leaving after 10 days with a bright new energy, new vision with full of “drive and joy” written on a paper and enthusiasm to execute and proceed. This is my and our crew biggest reward, always.”


Property Investor of the Year 2017 - Hong Kong Company: Pioneer Global Group Limited Contact: Kenneth Gaw Contact Email: Address: 18th Floor, 68 Yee Wo Street, Causeway Bay, Hong Kong Phone: 00852 2526 6068 Website:

Pioneer Global Group Limited Pioneer Global Group Limited is an established conglomerate listed on the Hong Kong Stock Exchange with a focus on property investments. We profile the firm to learn more about the solutions it offers. Established in 1970, Pioneer Global is principally involved in investment in properties and hotels and financial investment holding. Over the years the company has made a number of major investments in some of the region’s most prestigious properties, including Pioneer Place, Kwun Tong, Kowloon; Club Lusitano, Central, Hong Kong; 68 Yee Wo Street, Causeway Bay, Hong Kong, and Shanghai K. Wah Centre located in Shanghai, China. Alongside these property investments the firm has made investments in a variety of hotels including the InterContinental Hong Kong, Pullman Bangkok Hotel G, Pullman Pattaya Hotel G, the Strand Hotel, Yangon, Myanmar.

“...the firm intends to use its expertise and knowledge to grow its portfolio further and continue to support investors...” Looking ahead, the firm intends to use its expertise and knowledge to grow its portfolio further and continue to support investors and provide them with the service and returns that they expect.

Acquisition International - Business Excellence Awards 2017 103


Most Innovative Logistics Company - South East Asia Company: Xend Business Solutions Inc. Contact: Bjorn Pardo Contact Email: Address: 340 Dr. Jose Fernandez St, Mandaluyong City, Metro Manila, 1553, Philippines Phone: 0063 2501 9504 Website:

Xend Business Solutions Xend Business Solutions is the No. 1 logistics company primarily serving the eCommerce industry. We profile the firm to find out more and examine the secrets behind the phenomenal success it has enjoyed over recent years.

Established in 2009, more than 120,000 clients trust Xend with their parcels so that they can focus on running their business better. As such the firm deliver to more than 230 countries in the world, from Manila to Madagascar. Providing international and domestic courier services as well as powerful and innovative online shipping tools, Xend has inevitably positioned itself to be at the forefront of the eCommerce industry becoming the official shipping partner of eCommerce marketplaces such as eBay Philippines, and ph.

“...the firm’s products and services are designed to solve its clients’ problems so that they can focus on making their customers happy.” Pioneering the development of technical innovations to make shipping easy, Xend has become the preferred logistics partner of over 50,000 online merchants and

104 Acquisition International - Business Excellence Awards 2017

top eCommerce companies such as, Toy Kingdom,, McCormick Philippines, National Bookstore, and the ABS-CBN Online Store. Successfully playing the logistics field for a decade and counting, Xend has made every effort to understand the different needs of all businesses. Therefore, the firm’s products and services are designed to solve its clients’ problems so that they can focus on making their customers happy. Central to the firm’s service offering is its mission: to help entrepreneurs and businesses thrive through innovative and affordable logistics services that are reliable, secure, convenient and easy, while providing an unparalleled customer experience. Already the firm have revolutionized eCommerce logistics by developing simple and effective solutions. So far, Xend has cut down the time to ship a package from 2 hours to 2 minutes to 2 seconds and it is not going to rest on its laurels. Instead, looking ahead, it will continue to offer the very highest standard of service and change the way people send parcels.


Audit Firm of the Year 2017 - Cyprus Phone: 22662938, 22660884 Fax: 22665032 Email:

Epaminondou & Co Audit Services Epaminondou & Co Audit Services provide international tax advice as well as accounting, audit and assurance services in Cyprus and to clients based around the world. We profile the firm to explore how it came to achieve the phenomenal success it enjoys today.

The audit firm Epaminondou & Co Audit Services Limited was established in 1978. It is one of the oldest firms of Nicosia, the capital of Cyprus.

Epaminondou & Co will assist you in your international tax planning, obtaining an EU Passport through investment, establishing a business with offices in Cyprus which qualifies for real substance and legal presence for tax purposes.

It is a medium-sized office with years of experience. They have a strong position of an office with a dynamic operation to help businesses meet the demands of modern times.

Always at the core of their services is Auditing, Accounting, Tax Services and Business Consultants. That is why several employees are young accountants studying to obtain the ACCA professional qualification.

“Their success story comes from listening to their clients.�

Epaminondou & Co Audit Services Limited is a member of ICPAC of Cyprus and ACCA of the United Kingdom, is an Approved ACCA Employer and has been awarded Business Excellence by well-known rating agencies.

Their success story comes from listening to their clients. They are constantly expanding their services throughout the range of an accounting office and function as a modern family office i.e. a station for all the needs of a business.

Their offices are located on 121, Prodromou Street, at the Hadjikyriakon Megaron building on the 7th floor.

This is achieved through its extensive network of affiliates and associates who can provide answers and solutions to complex situations cost effectively.

Acquisition International - Business Excellence Awards 2017 105

BE170163 Company: AE Insulation Ltd Contact: Andy Edwards Contact Email: Address: Unit 9 Greenhill Court, Spring Meadows Business Park, Cardiff, CF3 2AG, UK Phone: 029 20362442 Website:

Best Renewable Energy Consultancy 2017 - Wales

AE Energy Solutions AE Energy Solutions is a Cardiff-based team of independent renewable energy consultants, fully accredited installers and highly knowledgeable office staff who are committed to providing clients with the most efficient and cost-effective energy saving measures to lower their home’s heating bills and reduce their carbon footprint. We profile the firm to learn more about the innovative solutions they provide.

AE Insulation’s award-winning team also has over 30 years of industry experience, meaning that clients can expect only the very best service from the firm. The firm work with a number of councils and housing associations to combat fuel poverty – and with full access to a range of grant funding and support schemes, AE Energy Solutions is able to bring the most affordable heating solutions to every home in South Wales and the West.

“... AE Energy Solutions is wholeheartedly committed to the development of renewable energy resources, energy efficiency, and the latest efforts to reduce the effects of climate change...” In addition, the firm are also dedicated to helping businesses improve corporate social responsibility

106 Acquisition International - Business Excellence Awards 2017

through adopting green energy measures, and its teams have vast experience working with properties in the commercial, industrial and agricultural properties. Having specialist departments for each service area ensures that clients receive the support they need. These departments include cavity wall and loft insulation; external wall insulation; biomass; heating and plumbing; solar PV and solar thermal; ground source and air source heat pumps; roofing; fire protection; domestic and commercial electrical installation; general building maintenance; domestic and commercial energy performance certificates. Overall, as independent renewable energy consultants, AE Energy Solutions is wholeheartedly committed to the development of renewable energy resources, energy efficiency, and the latest efforts to reduce the effects of climate change, and supporting these endeavours will remain the firm’s ongoing focus as it looks towards a bright and exciting future.

Best Real Estate Investment Trust - Middle East BE170165

Equitativa Group manages the Fund Emirates REIT (CEIC) Limited which is the first Shari’a compliant Real Estate Investment Trust listed on NASDAQ Dubai. It's a closed-ended investment company with a mandate to invest in a diversified portfolio of Shari’a compliant real estate properties

Contact: Sarah Hosni 00971 55 457 7009 Index Tower, East entrance, Level 23, Dubai International Financial Centre, Dubai, PO Box 482015, UAE Acquisition International - Business Excellence Awards 2017 107


Accountancy & Audit Firm of the Year 2017 - North Yorkshire Company: Gostling Ltd. Contact: Sophie Eddison Contact Email: Address: Unit 1, Union Business Park, Snaygill Ind. Estate, Skipton, BD23 2QR, UK Phone: 01756 709007 Website:

Gostling Ltd. Gostling Accountants are a leading firm of Chartered Accountants & Registered Auditors based in Skipton, North Yorkshire offering accounts, taxation, business advisory and support services to a wide range of businesses and individuals.

Gostling Accountants are a leading firm of Chartered Accountants & Registered Auditors, regulated by the ICAEW, based in Skipton, North Yorkshire offering accounts, taxation, business advisory and support services to a wide range of businesses and individuals. We profile the firm to find out more and explore the secrets behind its success so far.

“Whether the client needs an integrated business strategy, access to corporate finance or specialist tax advice we are here to help them achieve their goals.” Established in 1997 Gostling Accountants continue to build on their enviable reputation for providing excellent advice and first class service to both business and personal clients alike. The firm provides a costeffective, high value solution to meet all of its client’s financial needs. To achieve this the firm work hard to get to know their clients so that they can deliver timely, individual advice helping to improve their businesses and personal wealth. Thanks to this approach the firm have helped many individuals maximise the return they receive from the assets they own, reduce tax liabilities and evaluate future options. Whilst the firm is based in Yorkshire they have many clients in the local community, the North of England and nationwide.

108 Acquisition International - Business Excellence Awards 2017

As well as traditional accountancy, audit and tax skills, the firm provide a first class tailored service and a wealth of hands on experience across all sectors. They pride themselves on delivering an unparalleled service to all clients, whatever their size. Gostling Accountants can also provide advice on how to improve and develop their clients business, including specialist tax claims such as Research & Development and Integral Features. Whether the client needs an integrated business strategy, access to corporate finance or specialist tax advice the firm are able to help them achieve their goals. Throughout the last 20 years, Gostling Limited have maintained professional pride in its services to the business community, providing old-fashioned values tailored to today’s market. The firm still maintain that small firm ethic where you are a valued client as opposed to just a number. Their Account Managers will visit clients at their premises if required, get to know them and will listen to their aspirations and deliver the appropriate advice to help them for years to come. Overall, Gostling’s aim is to assist their clients in reaching their full potential in the market place by bringing to bear their specialist knowledge and unbiased advice when needed, and this will be its ongoing focus moving forward.


Best Chartered Architectural Practice 2017 - West Midlands Company: bpArchitecture Contact: Beverley Poole Contact Email: Address: 93 High Street, Biddulph, Staffordshire, ST8 6AB, UK Phone: 01782 515 555 Website:

bpArchitecture bpArchitecture are an RIBA Chartered Architects practice based in North Staffordshire. We profile the firm to learn more about the secrets behind its exceptional success.

Established in 2011, bpArchitecture works on a national basis, offering a full range of Architectural services; as well as other Construction consultancy Services via sub consultants.

“The firm operate in a timely manner, keeping client budgets in mind and meeting the needs of the brief.” The practices team encompasses wide ranging experience acquired whilst working in large practices based in London, Manchester and Warrington and for medium scale practices based in Cardiff, London, Manchester and Stoke on Trent. Working on both private and public sector projects across all sectors, the practice is able to offer large practice experience in an SME package.

In practice principals experience also includes working in senior roles alongside some of the ‘Top 100’ UK Building Contractors; and over the last ten years has built up a strong working relationship with Extraspace Solutions offering offsite construction specialism. bpArchitecture also offer Consultancy services on a number of Design and D&B Consultancy Frameworks. Fundamentally, bpArchitecture prides itself on design, visionary, innovative and technical solutions achieved by its team based in the Midlands. The firm operate in a timely manner, keeping client budgets in mind and meeting the needs of the brief. This has resulted in a reputation for outstanding service and clients who coming back to work with the practice again and again. Looking to the future, bpArchitecture are keen to meet with Principals, Estate Managers, Facilities Managers, and Local Authorities who seek a fresh, focused and affordable look at their projects with a view to providing exemplar and affordable buildings.

Acquisition International - Business Excellence Awards 2017 109

BE170154 Company: U & Me Massage & Spa Contact: Sreat Mom Sophear Contact Email: Address: No. 216B, St. 63 (Trasak Pa-em), Boeung Keng Kang I, Phnom Penh,Cambodia Phone: 00855 23 99 75 76 Website:

Best Spa & Wellness Boutique - Phnom Penh

U & Me Massage & Spa U & Me Massage & Spa is a Cambodia based Spa and wellness boutique offering a wide range of treatments. We profile the firm to find out more.

U & Me has three stunningly appointed centres each offering a perfect haven for relaxation and calmness. Offering a range of Khmer touch therapy and experiences, U & Me offer Spa, massage and salon services. From head to toes, feet to body, facial to waxing. aims to deliver high quality spas and offers customers satisfaction at very reasonable prices.

“...each of the spas will be seeking to build upon their current success and grow even further over the coming months and years.� Complimentary cold, hot spa water, cold towel and fresh fruits are all offered to provide clients with the perfect spa experience. Looking ahead, each of the spas will be seeking to build upon their current success and grow even further over the coming months and years.

110 Acquisition International - Business Excellence Awards 2017

Join 108,000 Subscribers in Over 170 Countries What are you Waiting for?

Cherish Hair & Beauty


Apparatebau Construction & Engineering GmbH

John Flanner MBE rec

ARECA DESIGN creative marketing support

The Chase CACI Clinic Perskie & Cannaday

Training vessel “Dragin” TM

AI Business Excellence Awards 2017  
AI Business Excellence Awards 2017