Business Excellence 2016

Page 67

Best Hotel Cleaning Contractors - London

KT&T Limited

KT&T Limited is an established Facilities Management company which specializes in providing outsourced staff for Hotel Cleaning and Support Services, and also offers Catering and Events Management, Commercial, and School Cleaning Services. Manuela Kostadinova, Director and Proprietor gives us a fascinating overview of the company and talks us through its rise in the hospitality sector. As such the company aims to deliver a top quality environmentally friendly service with a consistently high standard, providing excellent customer service, and great value. We are on board to revolutionise the cleaning industry by providing clients with a unique service that uses 100% green and chemical free technology that is kind to customers, clients, employees and the environment. We offer our customers reliable service because we understand the importance of delivering excellence which we achieve by maintaining close communication between customers, management and employees. Providing constant staff training, frequent on site visits by management, as well as staff incentive schemes, KT&T ensure their staff fully meet their objectives and the day to day business is efficiently run. I have personally been in the hospitality sector for over 25 years, having gained experience in a range of businesses from managing hotels to restaurants, bars, events and entertainment. My experience and expertise has enabled me to establish KT&T firstly as a quality driven and cost effective organization which is able to adapt and overcome the ever-changing nature of the industry, including legislative impacts, and employment regulations. In order to manage these I task my head office to conduct monthly scans to anticipate all legislation and environmental impacts.

Manuela Kostadinova Company: KT & T Limited Web Address: Email: Phone: 020 7841 2715 Address: 88 Kingsway, WC2B 6AA London, United Kingdom

Window Cleaners of the Year Greater Manchester

Manchester Windows Cleaners

Overall employing quality staff is the key to the firm’s success, and I am assisted by a great management team, consisting of Business Development, Operations Manager, Area Managers, Human Resources Manager, Business Support Manager, Health and Safety Manager, Finance Manager, and Accounts team. On site Housekeepers or Site Supervisors manage housekeeping operatives on a day-to-day basis, assisted by trainers and by senior management conducting site visits. As part of the company induction programme, we train all our staff to a high standard and continue to develop their skills and knowledge through periodic refresher trainings. Our employees are regularly given opportunities to undergo a number of training sessions and to continue their professional development in Cleaning, Customer Care and Support Services to NVQ Level Two, through partnership with local Colleges. Moving forward I am keen to take an organic approach to business growth that is sustainable, and benefits both us and our clients. We will look to expanding our interests in the future into providing total facilities management services, and other hospitality areas such as Event Management, and the wider facilities management sector. Manchester Window Cleaners is a commercial window cleaning company, specialising in high-reach window cleaning. Having a wide range of clients, from small businesses, to ultra-modern office complexes, from small schools to universities. We had the chance to hear from Paul Johnson to find out first-hand how he has reached the heights he has. I formed Manchester Window Cleaners, produced a really professional website. I invested in clean, professional, badged workwear and took any and all opportunities to clean windows. Though at the time I was spending more than I was earning to build my business, it was imperative for me to make a mark in the market. I knew I had to work hard for my venture to work. I had to grow a business very quickly so I could live. My father had a small window cleaning round, and he was looking to retire. The business he had was very small and earned very little. My previous experience and qualifications helped me to grow the business by giving the impression it was large and professional but was actually just me, a car and a trailer. Having and building a good team should be the number one priority in any business; I believe an organisation’s staff is its lifeblood. Each member should understand the business’ ethos and believe in it and I am proud to say we have a great team at Manchester Window Cleaners. The first thing a new team member is taught when they join Manchester Window Cleaners is to believe that giving a high quality service is essential. I’m not interested how long a member of staff takes to be trained as long as they are willing to never compromise on quality. I wish to instill in them a pride in what they are doing. We all get on very well, and we are all excited about growing the business. It is important to meet the decision-maker to get to know them and understand their needs. We think about each potential job, looking for ways to give the client more than they asked.

Company: Manchester Window Cleaners Name: Paul Johnson Email: Web Address: Telephone: 0161 452 0518

I would like to see the business grow, but not at a speed where quality is compromised. I cannot afford to lose our reputation by taking on staff to fill roles before they are fully trained. It can take up to three months to train an individual to the point where they can be trusted to work to our quality expectations. We are considering moving into office cleaning facilities. This is so we can offer a full portfolio of cleaning services to our clients. I am looking at this area cautiously as I don’t want us to switch our focus from our main objectives

Business Excellence Awards 2016 / 67