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Australian Enterprise Awards 2017

Australian Enterprise awards 2017

Boathoist International Pty Ltd




SUNLIGHT station

Queensland Metal Recyclers Pty Ltd

X Mark Photography

Best Student Accommodation Scheme 2017 - New South Wales – Homestay Network Pty Ltd

Editor’s Note


Welcome to the 2017 Australia Awards Across Australia, businesses work tirelessly to ensure that their company is succeeding within their respected domain. From broadcasting to hospitality, education to technology, the services provided by the innovative firms and individuals of these dynamic industries is truly incredible and worthy of recognition. Which is why, the 2017 Australia Awards are designed to recognise and reward the outstanding accomplishments made by those within the industry. These leading lights have been changing the game in their respected industry, with their inventive thinking and inimitable ways they have managed to attain phenomenal results.

4. AC Agency Best PR Agency 2017 5. ClubQT Ltd Pty Best in International Online Business Development 2017 6. Bridge Personnel Best Personal & Care Services for the Elderly Victoria 7. Diverse Industries Australia Pty Ltd Best for Farm & Construction Vehicle Repairs Darling Downs 8. Marathon Electrical Pty Ltd Best Full-Service Electrical Company - South East Victoria 9. Quantum Cost Assessors Pty Limited Best Legal Costs Consultancy 2017 & Award for Excellence for Costs Management Services Australia 10. Kip McGrath Education Centre Best Children’s Education Franchise 2017 11. The Marketing Factory Best Advertising & Graphic Design Agency Townsville 12. Oakey RSLClub Best Entertainment Venue & Bistro - Darling Downs 13. Pax Leader Labs Best Leadership Development Consultancy - Sydney & Organisation Assessment & Development Services - New South Wales 14. Prime Thoroughbreds Pty Ltd Best Racehorse Syndication & Management 2017 15. Shaping Change Best for Leadership Consultancy Services & Best for Business Development and Strategy Coaching Tasmania


16. Sydney Criminal Lawyers Best Criminal Law Firm 2017 17. The Expert Editor Best Academic Editing Company 2017 18. Sunlight Station Best Online Footwear Retailer 2017 19. Ultratest Pty Ltd Best for Multi-Industry NDT & Inspections - Australia 20. WEA Hunter Foundation Best for Personalised and Flexible Learning Programs 2017

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, 21. Pathways To Resilience Trust Best Children’s Development Service 2017 Queensland & Award for Excellence for Anxiety & Depression Prevention Services

39. HomeoCosmetic Homeopathy Specialists of the Year 2017 & Electro Muscular Stimulation Services - New South Wales

22. Damtec Australasia Pty Ltd Best for Acoustic Underlay Solutions

40. Hunter Region Bec Best for Business Development Services - New South Wales

23. Homestay Network Pty Ltd Best Student Accommodation Scheme 2017 - New South Wales

41. Jeta Gardens Most Tranquil Retirement Living Accommodation & Award for Excellence for Eastern & Western Cuisine - Queensland

24. Paladin Risk Management Services Best Risk Management Training Consultancy 2017 25. Novaskill Best Training & Recruitment NPO - Australia

42. Natures Organics Best Personal Care Product Producer 2017 43. Ortron Corporation Pty Ltd Best Skin Care Specialists 2017 - Sydney

26. 451 Consulting Pty Ltd Best Performance Improvement Consultants 2017 East Australia

44. Scott Partners Chartered Accountants Best SME Accountancy Firm - Melbourne

27. Binary Music Best Music Technology Company 2017 - Brisbane

45. Statewide Sheds Best Rural & Industrial Shed Supplier 2017

28. Baleen Filters Pty Limited Best Industrial Wastewater Treatment Company 2017

46. Shannon Crash Repairs Pty Ltd Best Vehicle Body Shop 2017 - Townsville

29. Formfile Best Record Management Company - Victoria 30. Jacqueline Coates Studio Most Innovative Artist 2017 - South Australia 31. SS&C Technologies Inc. Best for Investment & Wealth Management Technology 2017 32. Blacklight Productions Best User-Friendly Web Design Company - New South Wales 33. Boathoist International Pty Ltd Best Boat Hoisting Systems Provider - New South Wales 34. Building Solutions Brisbane Pty Ltd Best Concrete Repairs & Rehabilitation Company Queensland 35. Channel Shipwright Services Best Ship Building Company - New South Wales 36. Coolshield International Pty Ltd Best Heat Reflective Roof Coating Supplier Queensland

47. Tracey Brunstrom & Hammond (TBH Group) Best for Complete Project Management Solutions 48. X Mark Photography Best for Portrait Photography 2017 - Adelaide 49. Goodboy Best Puppy Training Classes - Sydney 50. Australian Arachnoiditis Sufferers Association, Inc Best Adhesive Arachnoidids Information Platform 2017 51. Magnolia Solutions Retail Strategist of the Year 2017 & Award for Excellence Product Development 2017 52. ATS Hair Studio Best Specialised Hairdresser - Victoria 53. Raw Wildlife Encounters Best Wildlife Tour Operator - Australia 54. Mcwilliam’s Wines Best Australian Wine-Maker 2017 55. Golden Flash Cartridges Best Ammunition Retailer - Victoria

37. EnGeneIC Best Oncology Drug Development Company 2017

56. Budget Screen Printing Best T-Shirt Printing Company 2017

38. Ford & Doonan Air Conditioning Joondalup Best Air Conditioning Specialists - Perth

57. Queensland Metal Recyclers Pty Ltd Recycling Services Provider of the Year - Brisbane




Best PR Agency 2017 AC Agency (AC) comprises of a diverse team of PR, marketing, media, experiential and digital experts dedicated to delivering fresh, creative and out-of-the-box communication campaigns. We profile the firm to explore the secrets behind its success. Established in March 2011, AC has carved a unique niche in the PR sector in Australia. Specialising in creative, innovative and multi-faceted award winning campaigns, the company prides itself on producing work that is not only ground-breaking but delivers great results. Founder Ro Markson leads a team of industry specialists who approach every brief with a fresh canvas and an open mind. Never taking no for an answer, pushing the boundaries and carving revolutionary pathways are just some of the things that make Ro’s team at AC so well respected. To remain at the forefront of industry developments and provide fresh, cutting edge content, AC has forged deep working relationships with leading journalists from media outlets around the Australia and beyond in all forms of media, traditional and social, influencers and bloggers. Therefore, the firm has become a trusted source when it comes to delivering newsworthy content and creative angles that make the public sit up and take notice. Through this commitment to excellence, AC has earnt the trust of its clients by being brave and provocative when responding to a brief. Each of AC’s clients know that this agency can be trusted when it comes to pulling off the impossible, and always gets the job done well whilst ensuring maximum impact and no missed opportunities.

Among its recent success stories are the award winning Twinings Australia Afternoon Tea campaign, the hugely influential Homeward Bound Project, the Maille Mustard mobile truck, the Kmart Wishing Tree Appeal Launch and the Yenda Beer 12 hacks of Christmas. The AC team thrive on challenges and delivering creative concepts that are deemed to be too impossible to bring to life. The team at AC live up to their promises. They vowed to deliver ground-breaking success with their Twinings Afternoon Tea campaign. “AC came up with the concept and core strategy and worked closely with us to lead agency teams to shape and implement the broader Twinings Australian Afternoon Tea Challenge campaign – there is no doubt this has been an incomparable success. Both sales and consumer feedback on the new blend have already been very

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impressive. “Undoubtedly without their amazing work, we wouldn’t have what we believe is by far, the most interactive, engaging and exciting campaign in tea, and for the Twinings brand” Gavin Vandeligt, Marketing Director of Twinings Australia said. This innovative campaign garnered over 1,200 pieces of editorial and social media coverage, a market share increase of Twinings Tea by 27% and consumer reach of 118 million. Overall, AC’s innate understanding of consumers and its in-depth media knowledge is integral to ensuring sustainable success for its clients. AC’s philosophy is to continually evolve especially in a time where digital fragmentation and consumer fatigue are daily challenges for industries around the globe. Ultimately, the team at AC are honoured to accept the award for Best PR Agency at the Asia

Pacific Enterprise Awards in 2017, and Ro was eager to comment on the firm’s success and how the firm remains committed to excellence. “We are beyond delighted to accept this award – what a truly amazing honour. We really believe in our work and this recognition puts all of our hardearned efforts into perspective. Of course, none of this would have been possible without the unrelenting support and loyalty that’s been offered to us by our clients who continue to put their trust in us to make the impossible possible. We love making you proud.”

Company: AC Agency Contact: Kate Jones Contact Email: Address: Level 1, 490 Crown Street, Surry Hills, NSW, 2010, Australia Phone: 0061 401 016 661 Website:



Best in International Online Business Development 2017 ClubQT is a boutique advertising and marketing agency working with primarily UK companies and clients who are seeking to launch their brand and products in Australia and New Zealand. We spoke to Founder Mandy Sigaloff to find out more about the firm and the vast array of services it provides. ClubQT provides a marketing, planning and buying service across all media disciplines including TV, Radio, local and national press, magazines, ooh, programmatic, online and data driven campaigns to a wide range of clients including boohoo. com, CharlesTywhitt shirts, Boden, Cotton Traders, Pretty Little Thing, Trilogy skincare and Ecoya home fragrance. Working with local PR, social and experiential agencies the firm is able to offer clients an integrated approach when planning brand or product launches in this territory. Mandy outlines how the firm ensures that it offers clients the very highest standards of service and how its vast experience in the industry sets it apart from its competitors. “With over 30 years experience in Media and Marketing in both the UK, Australia and NZ, at ClubQT we understand and appreciate Marketing and Advertising in all territories. We work very closely with our client’s UK teams to ensure products, offers and language is localised and take into account the change of seasons and cultural differences. We pride ourselves on our extensive connections and relationships we have with

both local and international media companies. We have been told on numerous occasions that we are ‘ahead of the game’ and ensure our experienced team delivers marketing strategies that deliver exceptional ROI results. “Staff is vital to ensuring our success, and we are privileged to work with a number of great teams who support our work. Our design department are on hand to amend and localise UK creative with local currency, laws, product and postal requirements, as well as designing assets in line with our client’s brief. In addition, our Implementation Team manage the printers, repro houses, and distribution of inserts, creative and products to the many distribution centres in both Australia and NZ. “Overall, we strive to understand your business and provide a service that our clients would expect form any members of their UK team. We have briefing and catch up meetings in UK time, work with UK reporting systems and deliver requested reports and proposals on UK deadlines. All reports and updates are in your in-box when they arrive first thing in the morning, which is one of the benefits of the time difference.” Another key benefit of working in

Australia is the region’s dynamic corporate landscape, which has seen many clients look into moving into the area over recent years. Australian online sales exceeded $20 billion for the first time in 2016, strong growth was reported from both offshore and domestic retailers. However, growth has slowed since the heady days of 2011, when online retail sales grew more than 30 per cent. There is more competition in the market as more overseas pure-play and bricks and mortar retailers are taking advantage of these trends targeting Australian shoppers online. The days of promoting a UK website, with UK seasonal items have gone. Content and language are expected to be localised and marketing messages tailored to the local audience. As such, ClubQT’s success is based on the firm’s local knowledge, trends and experience which can only be gained by having a team based in Australia and New Zealand. Being based in Australia, the firm is able to report on the latest trends and support clients seeking to grow into this dynamic and increasingly vital marketplace, and this will remain its focus as ClubQT looks to a bright and prosperous future, as Mandy concludes.

“As the competitiveness of overseas e-commerce increases, the key to success for many companies will be to have a team of experienced ‘locals’ who understand the market dynamics and can implement and support marketing plans at a local level. ClubQT provides this service to our overseas clients, and will continue to do so moving forward as we seek to work with new clients and build upon our current success.”

Company: ClubQT Ltd Pty Contact: Mandy Sigaloff Contact Email: Address: 3 Alma Street, Sydney, NSW, 2093, Australia Phone: 0061 403 547 620 Website:



Best Personal & Care Services for the Elderly - Victoria Bridge Personnel is a Warrnambool based firm specialising in providing in home care to aged, disability and people coming out of hospital. We profile the firm to learn more about the secrets behind its success. Drawing on over 20 years’ experience in the healthcare sector, Bridge Personnel provides a wide range of services including hygiene assistance, respite, home help and gardening. The firm is renowned for its continuity of care, and its fully qualified and caring staff. With over 50 dedicated professionals on their books, Bridge Personnel is able to offer the very highest standards of support and care to its clients. Looking ahead, the firm is keen to maintain the quality of care and services that it has become renowned for. It is committed to providing quality care at all times to all of its valued clients.

Company: Bridge Personnel Contact: Liz and Helen Welch Contact Email: admin@ Address: Office 3 Level 2, Bayside City Plaza, Warrnambool Vic, 3280, Australia Phone: 0061 3 5561 4266 Web Address:

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Best for Farm & Construction Vehicle Repairs Darling Downs

Diverse Industries Australia Pty Ltd is an international equipment specialist service group supporting a wide range of clients. Lawrence Perkins tells us more about the firm and the solutions it offers.

“Business confidence to spend is lacking and this trend, we believe, will continue in Australia and throughout the world as talk of war brings uncertainty to everyone. We know we have a huge market for our business as costs become higher, we are unique in offering a high-quality service which meets our clients’ needs.”

Diverse Industries Australia Pty Ltd trades under ETS and Equipment Specialists (a subsidiary of ETS) and are based in Chinchilla and Miles. ETS service the Surat Basin area and further afield, offering a wide range of equipment and specialist services to clients across Australia and New Zealand.

Moving forward, Lawrence is eager to emphasise his firm’s plans to grow even further and explore the global market.

ETS provides Sales, Mechanical, Auto Electrical and Air Conditioning, Parts and Accessories, Fabrication, Welding and Machining services to the surrounding community within the Coal Seam Gas, Mining, Industrial, Farming and other industries. Equipment Specialists provides sales throughout Australia and New Zealand of Lovol Earthmoving Equipment and Alfa Tractors. Operating in such a tough corporate landscape, the group has to work hard to offer clients the solutions they need. Lawrence outlines how his company works to achieve this through its commitment to excellence.

“Looking to the future, we have plans to be known throughout the world one day within our relative industries. We are expanding our brands, Lovol Equipment and Alfa Tractors, and are determined to grow and prosper. To achieve this, we have listened to what customers want and so have adapted to this with our products.” “Basically a Caterpillar machine or John Deere tractor without the computer and sensors.”

Company: Diverse Industries Australia Pty Ltd Contact: Lawrence Perkins Contact Email: Address: 14 Malduf Street, Chinchilla, QLD, 4413, Australia Phone: 0061411 309 221 Web Address:




Best Full-Service Electrical Company South East Victoria Marathon Electrical Pty Ltd is an Accredited member of Master Electricians based in Victoria. We invited Owner Brett Singh to talk us through the secrets behind the firm’s success. Marathon Electrical has been offering professional electrical contracting services carried out by highly skilled and qualified electricians to clients in and around the Gippsland Region of Victoria. Brett discusses how the firm has evolved since inception into the success it is today. “Marathon Electrical commenced as a small family business in the late 80’s but quickly outgrew our premises and partnership status. This necessitated us becoming a Company and relocating after time to our new purpose built office/workshop complex of 430m2. From our modern well-equipped depot and showroom premises in Sale, we offer our clients a full range of quality services carried out by fully qualified electricians. Using the most up-to-date methods and technology available, we can take care of all types of electrical issues, including data and airconditioning. “The area in which we now operate is sandwiched between ninety-mile beach and the Victorian High country. We have farming communities, and off shore there are gas and oil reserves and mining in the hills. Our area also includes a large RAAF base and many large regional towns and cities

yet within three hours’ drive to Melbourne. It is also a major holiday destination. This gives us a wide and diverse range of clients, all of whom receive the very highest standard of service when they work with us.” This high standard of service includes a 24/7 emergency callout service, as well as the firm’s knowledgeable and friendly staff, all of whom work diligently to ensure that clients receive the service and support they need. Brett discusses the importance

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of the Marathon Electricals’ staff and how they work to ensure that clients always receive an approachable, expert service. “Here at Marathon Electrical, our dedicated team of electricians have worked on numerous high profile building projects over many years and continue to provide the highest levels of customer service and support to many more. From homeowners to big businesses, we value every one of our customers.

“Being an Australian Company gives our employees the opportunity to have a real work/ life balance. As a group they enjoy the outdoor lifestyle which includes fishing, four-wheel driving, camping, sports etc. We also have rostered days off which means they have many more long weekends than most countries. This combined with the Australian climate means our employees are happy, fit and healthy which shows in their work ethics.


Best Legal Costs Consultancy 2017 & Award for Excellence for Costs Management Services - Australia Quantum Cost Assessors was the first company in Australia and remain the only costing firm with experienced legal costing consultants that can manage all aspects of legal costs in all jurisdictions, States and Territories. We profile this innovative company to find out more.

“In addition, in order to provide the very highest standards of service to our clients which are at the cutting edge of the latest industry developments, our employees are regularly sent on courses to not only update their skills but to learn new skills, ensuring that they are able to implement the latest technology and techniques to support our clients.” This focus on innovation and providing clients with the service they need is what truly sets Marathon Electrical apart from the rest, as Brett concludes. “Ultimately, Marathon Electrical is committed to offering a diverse range of solutions to meet the ever evolving needs of our clients. Alongside our electrical wiring and general electrical contracting, we also offer a diverse range of specialist

services that are designed to fit our customers’ needs. From air conditioning, solar, ground locations, earthworks, thermal imaging and underground cabling to data cable installation and maintenance, we can take care of every size of commercial or domestic project, and will continue to do so as we look towards a bright and prosperous future.”

Company: Marathon Electrical Pty Ltd, REC 8845 Contact: Maureen Kerr, Office Manager/OH&S Contact Email: admin@ Address: 8 Dawson St, Sale, VIC, 3850, Australia Phone: 0061 3 5144 2244 Website:

Founded in 2002, the QCA Group has since grown into a recognised leader in its field and is the only Australia-wide legal costs consulting firm. The firm provide legal costs drafting, costs management and costs consulting. Its presence in all major centres has enabled the company to provide a personalised service to clients that span the insurance sector, professional services, government and corporate clients. When clients engage with the group they benefit by leveraging from in-depth specialist expertise in process management, people and technology. This has been gained across multiple business sectors and working with leading global organisations. The firm also help clients with process improvement, within a framework that increases productivity and significantly reduces expenditure. The firm’s clients also benefit from having access to a team of ‘virtual’ in-house Costs Lawyers.

This provides them with an end to end solution for all legal costs related matters. They are always in control of what aspects of the service they select, whether it be a ‘Comprehensive QCA Costs Management Services’ or part service. What remains constant is the flexibility of its rates which always assures a high return on their investment. Ultimately, QCA is a value added service that compliments any clients’ current legal case load. This is because the company is the leading Australia-wide legal costs consulting firm, operating in a highly specialist area. Their work is backed by case studies that demonstrate significant savings for our clients. The firm also enable its clients to release their resources for more pressing matters and revenue based activity.

Company: Quantum Cost Assessors Pty Limited Contact: Stephen Gambley Contact Email: Address: Level 6, 189 Kent Street, Sydney, NSW, 2000, Australia Phone: 0061 2 9241 4166 Website:




Best Children’s Education Franchise 2017 Kip McGrath Education Centre is a franchise with a major focus on tutoring children from Reception to Year 12. We invited Carol Lawrie to tell us more. Operating as a franchise as part of Kip McGrath, Carol, who supports the centre alongside three part time teaching staff, discusses how she draws on her vast experience in education to support her clients. “Working as part of the Kip McGrath franchise, we offer tutoring and education services to our clients, as well as supporting children from refugee or migrant families who have been resettled in our area in their endeavours to learn English. “As a teacher and parent of a learning-disabled child myself, working with many learningdisabled children, I saw an opportunity to address their needs. As a result, I established KL3 as a separate business entity (to get around the franchise contract) in 2012 with the view of providing remediation services to students with learning difficulties. There were virtually no support services for students with learning difficulties in the surrounding rural area – up till the last 12 months we had no speech therapist (the nearest previously, a 200km round trip), educational psychologist or other support (the nearest previously being Adelaide an 800km round trip).” The Kip McGrath Education Centre’s tutoring is the only one truly based in a rural centre. The other Centres in the state of South Australia are based in Adelaide or in larger regional

centres such a Victor Harbour or Mount Gambier. Working in such a rural area, Carol and her team have to work hard to ensure that they offer clients the very highest standard of support as they will not be able to go elsewhere, as she emphasises. “As the services I provide are unique and not commonly found in a rural community I always aim to provide students with the support they need to go far. It does require travel and commitment to keep the training up-to-date and relevant as this always means a trip to a major regional centre or capital city. I do get to keep contact with the students after they leave the centre and can follow them through their primary/ secondary and tertiary schooling. In fact, I am now working with the children of some these former students as the learning difficulties are hereditary.” Looking ahead, there is continual demand for the service and a continuous supply of students, offering many opportunities to expand the centre and offer a wider range of services, as Carol concludes. “Fundamentally, every child does not need to be disadvantaged if you are prepared to get in and make change one step at a time. Every child who is helped to achieve their personal potential, can break a family cycle of illiteracy or social disadvantage and through education make a better life for themselves and their future. Every child who can

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have their self-esteem and selfconfidence restored and learn the right skills and processes for success, is a child who is kept out of drugs, juvenile crime and unemployment. “As such, here at Kip McGrath Education Centre we are determined to continue building on our current success and supporting our clients to go further and succeed. There are many new avenues for us to explore; while we have included adults and post school leavers on a small scale – there is a need to explore the extent of this market and the demand for our services. In addition, there

is room to expand the business and its services to other smaller country towns. This is a serious discussion we are having at present, and we are also looking at cost feasibility of moving in this direction.”

Company: Kip McGrath Education Centre Contact: Carol Lawrie Contact Email: Address: 190A Smith St, Naracoorte, SA, 5271, Australia Phone: 0061 8 8762 4161 Website:



Best Advertising & Graphic Design Agency - Townsville Based in Townsville, the Marketing Factory is an award-winning advertising, marketing and design agency that is focussed on delivering results. We caught up with Director and Founder Marissa Candy to find out more about the firm and the range of services it offers. Established in in 2007, the Marketing Factory was created in response to the need for a highquality marketing service in North Queensland. Since inception, clients have demanded more than just advertising, and as such the firm have tailored its offering of the business to suit the needs of these new clients. Marissa outlines how the firm works to ensure that it offers clients the solutions they need to succeed.

and brand managers within our team.”

“Based in the dynamic regional hub of Townsville in North Queensland, we can service clients from the very small to the very big anywhere in Australia or the world. More than just a creator of advertisements; at the Marketing Factor we take a holistic approach to our clients’ entire communications strategies. By blending the clients’ message with our own special brand of quirkiness and our market knowledge, we help businesses get results from their marketing dollars.

“What truly differentiates the Marketing Factory is the fact that there is no other agency in our region that offers the suite of services we do. We have all the cogs to make the Marketing Factory the first choice for clients seeking strategic, engaging, results-driven marketing and advertising services.

“Currently, we service businesses from a variety of industries and enjoy the journey we get to experience with each client. We pride ourselves as being the experts in branding and launching new businesses, helping businesses grow their market and creating unique points of difference. We offer a full suite of advertising and marketing services, with designers, video producers, photographers, strategic thinkers

By attending national marketing conferences and staying abreast of industry best practice, The Marketing Factory is able to deliver marketing excellence to all of its clients. This universal approach to marketing including strategy and delivery is often reserved for metropolitan areas, and it is this that sets it apart from its competitors, as Marissa emphasises.

“Additionally, we know that it is our personality, and the flavour we bring to our work, that makes us attractive to our clients. We have always supported the saying: ‘Don’t try to be everything to everyone; but to those who you are something, be everything.’” Drawing on the expertise and knowledge of its talented team of creative minds, the Marketing Factory currently service businesses from a variety of industries and enjoy the journey its experiences working with such a diverse range of clients, who range from local startups to ASX-listed companies.

Supporting such a diverse range of clients requires an equally innovative and creative team, and as such Marissa explains how her firm works to attract and support such a workforce. “Driving our success is our team, and as such the Marketing Factory creates a unique work space, ensuring we attract and retain only the best talent to assist in delivering great results for our clients. With our agency positioned as a market leader, we attract quality talent. We also believe that our insistence on only hiring staff who ‘speak our language’ and get excited by the quirkiness of our team and our office also helps in attracting the best talent. When in a supportive, stimulating environment, the best can only get better.” Looking ahead, Marissa is excited for the future as she outlines the growth plans the firm

has in order to go even further and achieve even more over the months and years to come. “Ultimately, the future is always about growth for the Marketing Factory. We want to continue delivering results-driven strategy for our clients, and stay on top of marketing trends. Technology moves quickly, and as such we have a great focus on professional development to ensure that we are always at the cutting edge of new developments.”

Company: The Marketing Factory Contact: Marissa Candy Contact Email: marissa@ Address: 4/520 Flinders Street, Townsville, QLD, 4810, Australia Phone: 0061 7 4721 4640 Website:



Best Entertainment Venue & Bistro - Darling Downs The Oakey RSL Club leads the way as the preferred entertainment venue in the heart of the Darling Downs having been awarded the 2016 Konami Best Licensed RSL and/or Service Club for a small venue. We caught up with Melissa Flynn to find out more and learn the secrets behind its success. Established in 1935, the Oakey RSL Club is ideally located just 20 minutes from Toowoomba in the center of Oakey CBD and offers great hospitality as well as excellent facilities and exquisite meals as Melissa outlines.

small country community, it is dedicated to supporting local businesses and, where possible, hiring local staff. Families like to come in and support their relatives and it shows a sense of pride knowing someone who works in a well-respected business.

“Here at the Oakey RSL Club we provide a relaxed atmosphere as you enjoy our club facilities such as our mouth-watering food, great entertainment, Keno, Keno Racing and Pokies. We offer friendly service to all service members, ex-service members, the local community and visitors to the area.

To support the community further, the Oakey RSL SubBranch Offers a free Pensions and Advocacy service that is staffed and operated by qualified Pensions Officers and Welfare officers. The Oakey Sub-Branch Pensions and Advocacy Service covers disability pensions, compensation payments, associated allowances, income support payments and treatment available to entitled veterans and former serving members of the Defence Forces and their dependents, and Melissa is eager to discuss the range of services it offers.

“The coffee lounge and Oakey RSL Club is the perfect place to enjoy a cup of tea or freshly grounded coffee plus a great selection of delicious cakes and desserts. Our coffee lounge has a reputation as a great place to meet and be seen in Oakey. We also have our coffee loyalty cards available for regular patrons. “In addition, our Flanders Bistro has become a popular choice with members and guests for great dining in Darling Downs and Oakey. From a simple snack to a lavish meal our menu can cater for all tastes. We use only the freshest ingredients as we present an extensive menu which include: seafood, steaks, salads plus a spectacular array of main dishes to tempt even the most discerning of palettes.” As the club is located in a

“At the Oakey RSL Club, our staff provide assistance on obtaining eligible benefits under the, Veterans’ Entitlement Act (VEA); Safety, Rehabilitation & Compensation Act (SRCA); and Military Rehabilitation & Compensation Act (MRCA). “Experienced in lodging claims under the Veterans Entitlements Act (VEA), the Safety, Rehabilitation & Compensation Act (SRCA) and the Military Rehabilitation and Compensation Act (MRCA) our staff are caring and qualified to practice in their areas of expertise and able to

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Overall, Melissa and her team are proud of their success in these awards and keen to build upon this as they look towards the future.

high standards through dedicated staff who take pride in their job, to achieve a high benchmark. Looking ahead, we aim to achieve a family friendly environment by making our food affordable and atmosphere hospitable as we seek to go even further and do even more to support our guests moving forward.”

“Winning this award is an impressive accomplishment, and it really is great to receive appreciation for all the hard work that the management and staff have performed. We believe the reason behind our success is the great service and dedicated staff, who makes our patrons and guests, feel welcome and valued. We have established

Company: Oakey RSL Club Contact: Melissa Flynn Contact Email: oakeyrsl@ Address: 76 Campbell St, Po Box 110, Oakey Qld, 4401, Australia Phone: 0061 7 4691 2655

draw on a wealth of operational and broad-based peacetime experience having served overseas and in the ADF for many years.”



Best Leadership Development Consultancy - Sydney Futureproofology is a leadership development research and consultancy organisation based in Sydney. We profile the firm to find out more about the range of services it provides. Founded in 2008 by International expert in leadership, Dr Louise Metcalf, Futureproofology tackles the problem of how to lead in the rapidly changing environments that businesses currently face. Futureproofology uses unique strategic HR solutions to develop real, tangible knowledge and skills that drive client organisations forward, to create wisdom and resiliency, despite the inability to accurately predict the future. Through this approach the firm develop leadership and organisation assessment and development instruments that drive resilience through leadership for their clients. As with many industries, in leadership development consulting staff are central to achieving success Futureproofology’s staff are highly skilled and experienced psychologists and coaches with a strong business focus, many spend a significant amount of their time contributing to original research. Dr Louise Metcalf also writes the science that Futureproofology practices and publishes in the best scientific journals for open critique. In order to share this vast industry expertise, the organisation also teaches at major universities in Australia and internationally.

Contact: Dr Louise Metcalf Contact Email: louise.metcalf@ Address: Level 20, Tower A 821 Pacific Highway Chatswood, Sydney, NSW, 2067, Australia Phone: 0061 2 8448 2064



Best Racehorse Syndication & Management 2017 Prime Thoroughbreds is a reputable syndication company with a strong record of purchasing competitive and successful thoroughbreds. We spoke to Founder Joe O’Neill to find out more about the firm and how it has come to achieve the exceptional success it enjoys today. Established in 1997 with the goal to be a leading Thoroughbreds Syndication Company in Australia, 20 years later Prime Thoroughbreds have achieved this goal, and the horses it has syndicated have won over 700 races at all the major racing carnivals in NSW, Victoria, Queensland, South Australia and Tasmania. Joe discusses how far the firm has come since inception and explores the secrets behind its success so far. “Today, here at Prime Thoroughbreds we race horses in all Australian states where we have developed strong relationships with some of the leading trainers in the country. We also manage a small number of select broodmares for our clients with mares raced by Prime Thoroughbreds going on to be quite successful at stud. I get a great deal of satisfaction from this aspect of our business as it demonstrates we offer more than just the opportunity to race horses and many of the yearlings we purchase have good futures once their racing days are over. “It has always been our goal to purchase good value horses for our clients that should get to the races. This has been successful with 95% of the horses we have purchased over the years racing and about 70% winning races. These statistics have improved in recent years with our three to six year old crops totalling 61 horses having had 59 race for

48 winners with more to come. I am expecting this figure to rise to 52 winners by the completion of the current season which would see our winning percentage rise to about 88%. These are exceptional numbers in our industry and I am very proud of the success we have achieved.” Family run and independently owned, Prime Thoroughbreds has the advantage of being completely independent and not tied to any one particular stud or trainer. This is important as the firm makes its selection decisions based on our judgement with no pressure to purchase from a specific stud or individual based on commercial arrangements. Drawing on over 20 years working independently in the industry, Joe has a great deal of insight into the latest market trends which he is keen to share with us. “The thoroughbred industry is a very specialized one and not an industry that anyone can just arrive in and hope to make a success of it. While we ‘sell the dream of being a part of winning big races on the big race day’ our industry is one where the ‘right’ decisions must be based on substance and not fantasy. “Throughout the 20 years we have been operating the market has changed dramatically, with ownership open to far more people and the diversity of this ownership has broadened quite dramatically in recent years. At any one time, we have about 400 owners involved in our horses

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with them coming from all walks of life and from many different countries and backgrounds.” Looking ahead, Joe is noticing a greater interest in the Australian Thoroughbred from international sources, and with the exchange rate of the Australian dollar currently there is a great incentive for these international buyers to come here and get involved in the industry, which is buoyant and well-funded. As such, Joe is keen to take advantage of these opportunities and grow even further moving forward, as he proudly concludes. “As we look towards the future, I would like to see our business continue to consolidate its position as a leader in our industry. Australia is a wealthy country with limitless opportunities for those prepared to grasp them. I believe the Thoroughbred Industry in Australia will eventually come under the control of a central

body, but that is many years away and will take a great amount of work from strong industry players such as myself. Ours is a massive industry with unlimited capacity for growth particularly in Asia where racing is gradually growing. “Overall, while we do face challenges ahead, ultimately I see a very positive future for our business in the landscape of Australian Racing where our colours of Royal blue with a white star and red cap have become very well recognized.”

Company: Prime Thoroughbreds Pty Ltd Contact: Joe O’Neill Contact Email: Address: 296 Bay Rd, Cheltenahm, VIC, 3192, Australia Phone: 0061 3 9583 3024 Web Address:



Best for Leadership Consultancy Services – Tasmania & Best for Business Development and Strategy Coaching - Tasmania Shaping Change is a specialist consulting practice in the field of Organisational Development and Human Resources. We invited Rosalind Cardinal to tell us more about the firm and the services it offers. Shaping Change work with leaders and managers who want to make a difference and are having the challenge of truly leveraging the talents and skills of their people, bringing an energetic and proactive approach combined with a wealth of knowledge and experience to help its clients achieve their desired outcomes. Rosalind talks us through the firm’s dynamic and innovative approach to supporting leaders and their staff to achieve more. “At Shaping Change we are in the business of making a difference, by creating better workplaces, great leaders and inspired teams. We coach corporate executives, help organisations manage change, engage and motivate teams to be more effective, and empower leaders to release their fullest potential. “Through our service offering we equip people with the skills, tools, and strategies they need to achieve resilience in the face of change and thrive in new environments. We ensure that teams are not simply coping with change but embracing it constructively. Focus is particularly placed on establishing the most

effective culture for success for organisations, and overseeing that the right team members with the right talents and skills are in the right jobs.” Business consultancies have faced a number of challenges over the years, including the economic struggles around the world which have led to clients reducing spending in their market. Despite this, Shaping Change has achieved phenomenal success thanks to its multi-faceted approach which allows it to recommend powerful strategic interventions and implementations for its clients. Rosalind is eager to discuss the importance of such services and how her firm really does make a difference to its clients’ businesses and lives. “Fundamentally, our purpose is ‘releasing true potential’. We make a difference in the world by creating better workplaces, great leaders and inspired teams. “The world is in desperate need of better workplaces. Statistics tell us that the majority of people are not engaged at work - they do their jobs well enough to keep them, but there is a lack of motivation because they feel that their roles are not adding value, and are of no real significance. Our work helps businesses and

leaders create meaning and connection to purpose so people can thrive. Thriving people are motivated, happy and inspired. “Leaders are the ones who affect change in our world. When we equip individuals with the resources and tools they need to maximise their potential and become the leaders they were born to be, they go on to have a revolutionising impact on their organisations and within their sectors. We enable people and businesses to do the work they’ve been called to do, and to bring more of it into the world.” Overall, Shaping Change is now in its 6th year of business, and has been a success beyond imagining. In her concluding comments Rosalind considers what the future holds for the firm. “In late 2014, Shaping Change launched a Leaders Mastermind Group, The Shaping Change Inner Circle, for driven leaders around the world who are passionate about making a difference, building successful businesses and leveraging the talents and skills of their people. In 2015 we created a Premium membership level, including face to face networking and events. Our plan for 2017 is to further leverage this and expand the reach of the group, first in

Australia and then internationally. We are partnering with ELM Australia to launch a leadership program in Ghana, in 2017 - 18. “Our current strategic plan is focused on growing the business through potential licensing of our products, joint ventures, and new products and services. We are also looking to further our community contributions through our Not for Profit partnerships and alliances and are excited for the opportunities that these partnerships and our plans will bring.”

Company: Shaping Change Contact: Rosalind Cardinal Contact Email: Address: PO Box 344, Kingston, Tasmania 7051, Australia Phone: 0061 4 1757 2770 Web Address:



Best Criminal Law Firm 2017 Sydney Criminal Lawyers™ is Australia’s leading criminal defence firm. We profile this dedicated and dynamic legal practice to find out more about how it works to ensure that its clients receive the strongest possible legal representation. Sydney Criminal Lawyers is a multiaward winning, Sydney City law firm practising exclusively in criminal and traffic cases. Comprising of a highly-respected team of experienced criminal lawyers who are passionate about achieving outstanding outcomes for their clients, the firm is able to give its clients the best legal representation available. Every client is guaranteed representation in court by a lawyer with years of criminal defence experience, and only Senior Criminal Lawyers undertake legal work on cases. This ensures that all clients receive the highest quality legal representation whatever their criminal or traffic case may be. These skilled and experienced lawyers attend all NSW Courts, Prisons, and Police Stations to ensure that clients have professional legal representation to defend their rights at all times. The entire expert team at Sydney Criminal Lawyers tis spearheaded by ‘Accredited Criminal Law Specialists’, including Principal Ugur Nedim, who has been an Accredited Specialist since 2005. Client satisfaction is of the utmost importance to the practice, therefore they offer a range of payment options such as fixed fee plans and easy

payment options, as well as a complimentary initial session to ensure that clients receive true value for money and feel assured that they will not accidently rack up colossal bills that they cannot afford. Keeping clients informed of the latest developments in the market is of paramount importance, therefore the practice offers 12 websites, including its main site www. sydneycriminallawyers., sites about specific offence types such as www. au and www.sydneydruglawyers., and sites which provide

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helpful information about courts and court procedure such as and On these websites, the firm currently publish and distribute 18 original blog articles and distribute them throughout its vast social network, which comprises over 130,000 followers on Facebook alone. The firm’s main Facebook page, Sydney Criminal Lawyers, currently has over 60,000 likes alone, and they have over a dozen other pages including ‘Criminal Law Info for Students’, ‘Australian Lawyers for Civil Liberties’, ‘NSW Courts’, ‘Sydney Drug Lawyers’ etc.

As client focused pioneers in the legal industry, Sydney Criminal Lawyers were the first law firm to publish a handy app called NSW Pocket Lawyer, which contains hundreds of articles and videos about criminal and traffic law. Operating in Australia offers the firm many great oppertunties, as it is a relatively affluent country where most people take being charged with any type of criminal offence very seriously. They want the best in terms of representation, which is what Sydney Criminal Lawyers seeks to provide. Sydney has the highest population of any capital city, and has dozens of courts


Best Academic Editing Company 2017 The Expert Editor is the leading online editing and proofreading company in Australia. We caught up with Brendan Brown to learn more. The Expert Editor provides a range of services for writers, with its main clients being students and academics, book authors and businesses. Brendan outlines the firm’s services in more detail and explains how it works to ensure that clients receive the very highest standard of service.

across the CBD and metropolitan area. Alongside the legal work it undertakes, as a socially responsible law firm, Sydney Criminal Lawyers have established the ‘SCL Help Fund’, a charity wholly funded by the practice. The fund aims to help those in need – regardless of race, ethnicity, gender or even species (animals included). It was set-up with an initial $20,000 contribution by Principal Ugur, and the practice adds $1,000 to the fund each week in the hope of making a real difference to those in need. Ultimately, this focus on supporting those in need, whether they be clients, potential clients or those supported by the charity fund, is what sets Sydney Criminal Lawyers apart from its competitors and marks it

out as the best option for anyone seeking strong representation and the very highest standards of support for their case.

“Here at the Expert Editor, we strive to provide high quality editing and proofreading at affordable prices. We are meticulous when it comes to recruitment, being able to work from home is an attractive proposition for many editors and therefore we are highly selective when it comes to hiring. “Despite operating at a large scale, our costs are relatively low. We all work from home -editors and support staff. Our operation is highly efficient as we use online tools for communication and workflow. Our marketing is also kept in house which is a huge cost saving.”

Company: Sydney Criminal Lawyers Contact: Ugur Nedim Contact Email: Address: Museum Towers, 507/267, Castlereagh St, Sydney NSW, 2000, Australia Phone: 0061 2 9261 8881 Website: www.

their second or even third language, and they can benefit enormously from a professional editor polishing their language. Another trend we are seeing is that more authors (particularly first time ones) are self-publishing their books, and therefore are seeking out professional book editing. As self-publishing becomes more commonplace and e-Book sales continue to grow, we anticipate that the demand for professional book editing will only increase.” In order to support this increase, and meet the ever evolving needs of its clients, the Expert Editor is adapting and changing, providing it with many exciting future prospects, as Brendon concludes. “Looking to the future, we feel there remains considerable room for growth in the Australian market and this is a top priority. However, we have also set our sights on the US and internationally by creating a sister site to The Expert Editor, called Global English Editing. We run Global English Editing under the same model as our Australian site and hope that that larger markets will open many new opportunities which we are keen to take advantage of.”

Thesis editing and book editing are the firm’s most popular services thanks to recent trends in the market, as Brendan discusses. “As the number of international students studying in Australia grows, we are seeing a corresponding demand for academic editing. This isn’t surprising considering English is sometimes

Company: The Expert Editor Contact: Brendan Brown Contact Email: Address: 42D Melrose Street, Parkdale, 3195, Australia Phone: 0061 3 9999 7272 Website:




Best Online Footwear Retailer 2017 Sunlight Station (Aus) Pty Ltd is an online retail destination for modern sportswear. We profile the firm to find out more and explore the secrets behind its success so far. Founded in 2012, Sunlight Station offers a comprehensive of sports fashion in footwear and apparels with selective sports and streetwear brands. Since its launch as a niche footwear-focused e-Commerce platform and extensive customer service, Sunlight Station has grown into one of the renowned online destinations worldwide. The firm believes in three-core business mission, i.e. trustworthy, speed and support. Trust worthiness is vital especially for online retailer; honesty is the best recipe of success and aim to provide 100% customer satisfaction. By working on fast pace, shipping orders either on the same day or the next business day to ensure customers receive their orders in shortest possible time. Hence speed is very important as an online retailer. Next is support, Sunlight Station provides its customer service at any time even post-sale. Making our website as user-friendly as possible to assist customers to browse and review the products by providing informative description of respective items. Sunlight Station’s objective is to enable customers to enjoy the whole experience at, from ordering to receiving and opening package. Its dedicated personnel carefully checked every item ordered and packed with care,

SUNLIGHT station

assuring customers their orders are well handled. Its unique business philosophy to provide value added or something extra to every customer who ordered with each order comes with a little surprise gift. May it be small or big, every package comes with something extra, with the premiums sourced in Australia. As an Australian based company, Sunlight Station is today able to reach out to consumers both nationwide and worldwide providing fast and best services. Sunlight Station has appointed DHL Express as one of its main couriers to ship international and local. This is to ensure customers receiving their

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orders the next day or in just few days’ time. Overall, Sunlight Station is honoured to receive one of the prestigious APAC Insider Australian Enterprise Awards 2017. The Australian Enterprise Awards hosted by APAC Insider Magazine designed to recognize and reward the outstanding and best firms in Australia by analyzing respective industries of their commitment to innovation, client care and performance over the last twelve months. Currently the firm works with a vast array of leading brands at its site such as Way of Wade by Dwyane Wade, Li-Ning,

Stance, Rock’em, Lyfe Brand & etc. Looking ahead, Sunlight Station, being a multi-label online retailer, will continue to source more varieties of sports and street-wear to its site. In addition, Sunlight Station is also expanding to design and produce its house brand soon.

Company: Sunlight Station (Aus) Pty Ltd Contact Email: Address: 18/131 Hyde Street, Hyde Business Park, Footscray VIC, 3011, Australia Phone: 0061 3 9687 1370 Web Address:



Best for Multi-Industry NDT & Inspections Australia Ultratest is a thriving business, providing a wide range inspection and testing services in the rail, construction, plant equipment and steel fabrication industries. We caught up with Grant Kelly to find out more. Established in 1984, Ultratest are now the dominant service provider of inspection and testing services. With offices in Melbourne and Perth, the firm proudly provide its services throughout all other locations in Australia. Grant explores the range of services the company provides and how it works to give its clients excellence at all times. “Here at Ultratest, we are well known for the superior quality of our service which has helped us create a strong reputation throughout the industry. This has been achieved with our motivated and well focused team delivering exceptional value to our customer base. Our team of highly skilled experts are able to provide a range of services so that most of our customer’s needs can be completed by the one technician. Our products and services are always of the highest quality, value for money and whether sourced from within the company or externally will always add the most value and use the latest and most effective testing methodologies available. “What truly sets us apart from our competitors is that Ultratest clients, whether they are small, medium or large in size will have

a desire to have us help them in achieving their goals and be able to take on our commitment to them by returning their commitment to Ultratest. They will be forward thinking, willing to learn and grow, and willing to work as a team player in the development of an organization of ‘people’.” To ensure the continued success of the firm and that its staff always offer the very highest standards of support and service, the firm operates a collaborative and supportive internal culture, as Grant emphasises in his concluding comments.

“Our culture statement reflects the values, skills and behaviours that we have recognised as being important. The list contains values that we want our company to represent based on each of us contributing to its reputation. It also has behaviours and skills that make working here a positive experience knowing that each of us contributes to making this a reality. We know that as our customers recognise this behaviour in us, it will contribute to their experience of our company that will win their loyalty and respect. “Honesty and integrity. family

first, creativity, customer service, positive attitude and excellence, quality, knowledge and skills, courtesy and consistency are all important within the culture of Ultratest, and this will continue moving forward as we look towards a bright and prosperous future.” Company: Ultratest Pty Ltd Contact: Grant Kelly Contact Email: info@ultratest. Address: Unit 2, 76 Playne Street, Frankston, VIC, 3199, Australia Phone: +61 3 9781 4799 Website:



Best for Personalised and Flexible Learning Programs 2017 WEA Hunter is leading the way in delivering courses to meet the needs of learners, both on campus and in their own space. We profile the firm to learn more about the innovative education solutions it provides. Since 1913, WEA Hunter has delivered a diverse range of learning opportunities for all sections of our community. Courses were first offered in the Hunter in 1913 in Newcastle, Waratah and Cessnock. The Northern Branch of the WEA of NSW formed in Newcastle in March 1917. As such, WEA Hunter has a long and proud history as the leading provider of community based adult learning in the Hunter Region. WEA Hunter (Worker’s Educational Association – Hunter) is a public company limited by guarantee. It is an independent non-profit community based organisation whose sole aim is to promote and provide educational opportunities for adults. Currently WEA Hunter is the 5th largest provider of community based adult learning in NSW and when Government Contract Training, Business and Industry Training and Youth Programs are added this not only makes the organisation one of the largest but also one of the most diverse training providers in NSW. WEA Hunter now offers a range of educational opportunities for a multitude of learners. Learning opportunities range from: a senior secondary school (Alesco Senior College) specialising in supporting young people to

achieve their Higher School Certificate (HSC) to other nationally accredited courses such as the Diploma in Musical Theatre and also non-accredited lifestyle courses aimed at broadening skills and supporting interests. While most of the firm’s income is generated from the general community, it also successfully tenders for government funded and private sector business funded courses and programs. A course guide is produced and distributed, detailing all programs available as fee-for-service. WEA Hunter is committed to ensuring training is available to all sectors of the community, including business operators and corporate clients. Between 250 and 350 courses each year are offered to ensure choice and variety for clients.

WEA in turns allows those individuals to contribute fully to their community and society in general.

Through this vast array of courses WEA Hunter makes a substantial contribution not just to the local economy but more importantly to the wellbeing of individuals within the community. Be it through skill enhancement, personal development or increased self-esteem, WEA Hunter’s objective of being a conduit through which individuals become better people is being realised every day. The firm hope that by contributing to the development of individuals,

Within the wider vocational sector in Australia, there is currently a great deal of uncertainty as the state and Federal governments are unable to find a way to suitably fund education to achieve their outcomes and the attention on the value of core opportunity to participate in lifelong learning is becoming harder to find. Despite this, WEA Hunter remain committed to supporting clients, and as such are not letting reducing its Liberal arts (known as Lifestyle

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courses) and its commitment to 100 yrs. + of general education. All education is valuable and as such, WEA Hunter seek to continue to diversify its offerings so that it can remain flexible and responsive to both the government and its own community’s needs.

Company: WEA Hunter Contact: Rowan Cox Contact Email: Address: 150 King Street, NSW, 2300, Australia Phone: 0061 2 4925 4200 Website:



Best Children’s Development Service 2017 – Queensland & Award for Excellence for Anxiety & Depression Prevention Services The Pathways to Resilience Trust is a charitable organisation dedicated to supporting children and young families. We invited Dan Pierce to tell us more about the Trust and the crucial services it provides. Established in 2007, Pathways to Resilience, based in Brisbane, supports a wide range of people with varied needs to improve their quality of life. Dan outlines in more detail the work that this dedicated organisation undertakes. “Through social and emotional learning and resilience skills development we aim to prevent anxiety, depression and suicide in children, young people and families. We work across the lifespan, but specifically work to strengthen at-risk groups by introducing a common language of wellbeing in schools and communities. “To support them, we use a strength based community development model to work within communities of lowsocioeconomic status; culturally and linguistically diverse backgrounds; Aboriginal and Torres Strait Islander; in rural, regional and remote areas, including those affected

by drought and natural disasters. We offer a range of evidence-based programs, professional development, webinars, parent and family sessions, personal wellbeing programs and coaching and mentoring for educators and other professionals working within a range of services and companies.” The Trust’s team of educators, trainers and support staff has grown over the past 10 years in response to increasing demand from the school, early childhood and community for social and emotional skills development. As such, they are crucial to ensuring the success of its work, as Dan emphasises in his concluding comments. “As an organisation, our success is owed to passionate and committed staff who work in a non-judgemental and sensitive way with communities. We adopt a culturally safe practice in order to better engage with Aboriginal and Torres Strait Islander groups, as well as culturally and

Image: Community Wellbeing Project which Pathways to Resilience delivered across rural and remote South-West Queensland in 2016. linguistically diverse peoples. A key part of any work we undertake is a consultation with stakeholders followed by a needs analysis. We firmly believe in establishing a clear “buy-in” from our clients before working to build their capacity. We aim to build sustainability of these skills in communities through identifying community ‘champions’ who will

build capacity in their peers over time.” Company: Pathways To Resilience Trust Contact: Dan Pierce Contact Email: daniel@ Address: 9a/10 Thomas Street, West End, QLD, 4101, Australia Phone: 0061 7 3169 2400



Best for Acoustic Underlay Solutions Damtec Australasia Pty Ltd are an internationally acknowledged and recognized manufacturer of ready to install products for impact sound reduction. We profile the firm to find out more about the range of solutions it offers. DAMTEC® is one of the world’s leading suppliers of high quality and ecofriendly acoustic underlays for the treatment of Impact Noise under all types of floor coverings and also forms part of the Kraiburg group (Est. 1947) which is one of the world’s largest rubber recycling manufacturers. All products are engineered and manufactured in Germany. Since inception the firm have carried out extensive and compliant laboratory testing for all types of flooring applications (i.e. tiles, timber, vinyl and carpet) in accordance with the relevant ISO/BCA regulations and hence comply with Part F5 of the Building Code of Australia (BCA). It has also carried out various verification tests on-site to the prevailing site conditions over many years in order to verify compliance of our underlays when installed in-situ. Fundamentally, Damtec Australasia are specialists in supplying the construction industry, via prominent Engineers, Builders and Architects throughout Australia and other parts of the world, with quality and internationally recognised acoustic underlay’s that contain no CFC’s, Mercury or other hazardous substances. To ensure quality All of Damtec’s

customised acoustic underlay products have been vigorously tested and approved to comply with all the relevant International Standards and hence also with our national BCA regulations (Part F5). Damtec also provide unprecedented, back-up technical support to all of its clientele in a pro-active manner to ensure compliance to the BCA, as well as the acoustic consultant’s or client’s specific requirements. All treatments can be customized to comply with any acoustic objectives. Damtec Acoustic underlays vary in thickness from only 2mm, up to 12mm and can

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be used under any floor finish, ranging from all types of timber and tiled floors through to vinyl and carpeted floors. Damtec acoustic underlays have also been designed to be installed on top of any concrete or timber substrates, and even for under screed applications. (eg. External balconies). Alongside its vast variety of products, Damtec Australasia also prides itself on its high level of service, industry knowledge and technical support. Looking ahead, the firm are looking forward to working with a variety of new clients and

becoming their preferred resilient acoustic underlay supplier by developing a close working relationship with them.

Contact: Costa Varsos Contact Email: Head Office: 30 Chaffey Street, Thomastown, VIC, 3074 Office phone: +61 3946 27000 Qld Office: Unit 1, 32 Harrington Street, Arundel, QLD, 4214 Office phone: +61 7311 70999 Phone: 1800 DAMTEC (326832) Web Address:



Best Student Accommodation Scheme 2017 - New South Wales Homestay Network is a network of like-minded families who want to share their lifestyle with an international student to create life long memories. We invited Tina Holland to share an absorbing overview of this innovative organisation and explore the secrets behind its success. Established in 1987 to provide accommodation for academic and student visitors, Homestay Network has since grown into Sydney’s premium homestay provider and has expanded its services to the NSW Central Coast, Melbourne, Canberra and the Gold Coast. Tina discusses the firm’s service offering and how it works to ensure every student and family is supported through every step of the process. “Here at Homestay Network we provide accommodation within Australian family homes for International Students coming to study in Australia. Hosts are paid to host students attending private schools, language colleges, Universities and internships across Australia’s major cities. We also manage Study Tour groups and private tours for students or guests wanting to spend time in an Australian family environment. “As part of our work we place students of all ages, and we have particular pride in placing students under 18 years old and offering guardianship arrangements. Our mission is to place students with caring Australian host families, respecting cultural values and behaving in a professional and ethical manner. We strive to attract the best host families in Australia, as they represent Homestay Network. We feel confident every time we make a placement that the host is the

best possible match for that student. To this end, we offer training and support to our host families and ensure they pass a rigorous onboarding process. The method includes Working with Children Checks, phone screenings, physical inspections of the hosts home and monitoring of the student placements we offer to those hosts.” What truly sets the firm apart is the expertise it has gained over the 30 years it has been in operation. Drawing on this vast expertise, Homestay Network is able to ensure that students are only placed with families who are welcoming and supportive, as Tina emphasises. “Homestay Network is the longest running homestay company in Australia. We have an experienced and dedicated team who have a proven history of delivery. One of the key differences for our business is that we believe we have a ‘high touch’ business, meaning that we connect with our clients on the phone and in person. We do not rely solely on the technology available today and web presence. Similarly, we don’t just redirect our clients to our website; we take the time to speak to them. As we are in the business of placing people with other people, we need to be certain our hosts are decent, trustworthy and caring. The best way to get to know anyone is to spend time talking to them, and that’s what we do. We often ask ourselves “would I like my child to live there?” and the answer

needs to be ‘yes’ every time. “Another key differentiator is that we do re-inspect our hosts every 12 months; we do not assume that nothing has changed within a host’s family. Homestay Network physically re-inspect the host’s homes and note any changes so that our students are going to positive environments. We take this opportunity to touch base with the host and make sure they are still enjoying hosting and are still suitable to host and represent Homestay Network. All too often families are changing by way of suffering a loss, a divorce or a hardship of some kind. If this is the case, we ensure our hosts take a break as this is not going to be a happy time to host a student.” Over recent years, accommodation options for students have changed, especially for the students aged over 18. In many cities, there are companies like Urbanest and Iglu that offer student accommodation centrally located and appealing to international students. This style of housing is often, clean, well presented and affordable. This format is competition for homestay families for the over 18 age group. Homestay Network’s selling point is the personal contact that homestay offers students along with the fact that

students will be speaking English at all times thus re-enforcing what they are learning each day, and this has helped the firm to remain ahead in this highly competitive industry. Moving forward, Tina foresees a bright and exciting future as the firm looks to expand further and achieve even greater feats over the coming months and years. “Looking to the future, although Homestay Network started in Sydney and have built a great base of hosts with over 3,000 families, we would like to have more placements in Melbourne and are looking to start in Perth this year. By 2022 we hope to be fully operational in all States of Australia as many of our clients are asking for Homestay Network presence, particularly in Perth and Melbourne.”

Company: Homestay Network Pty Ltd Contact: Tina Holland Contact Email: tina.holland@ Address: Suite 10 Level 3 32 Delhi Road, North Ryde, NSW, 2113, Australia Phone: 0061 404 077 457 Website:



Best Risk Management Training Consultancy 2017 Paladin Risk Management Services provides risk management consultancy and training services to Government, private industry and the not-for-profit sectors. We spoke to Rod Farrar to find out more about the firm and the range of solutions it offers. Established in 2007, Paladin Risk Management Services has, since inception, gained an excellent reputation for the quality of its services and for its suite of innovative yet simple risk control practices. Rod discusses the range of solutions the firm offers in more detail. “Here at Paladin, we provide a range of services which include the delivery of accredited risk management training, the development of risk management frameworks, maturity assessments of risk management frameworks and the facilitation of risk workshops. We work with organisations and businesses to identify risks to their operations and devise strategies to combat them. “Personally, I believe that the reasons behind the company’s success primarily is the ability of the company to adapt and develop solutions that are contextualised to the culture of the organisations they are being provided to. I also think that the success is based on the willingness of the company to challenge the traditional approach to risk management and through the sharing of ideas with the risk management community.” It is this ability to adapt, and Rod’s own dedication to creating bespoke solutions to meet his clients’ individual needs, that sets the company apart from its

competitors, as he is keen to highlight. “Paladin differentiates from its competitors by providing tailored services to our client base, as opposed to trying to fit the organisation into a ‘cookie cutter’ solution. The, management of risk and governance activities needs to be completely aligned to the organisation’s environment in order to achieve a sustainable framework that moves them from ‘doing risk management’ to managing risk.” Moving forward, Rod foresees many invigorating opportunities in the market which will allow him the chance to grow and support a wider range of clients. “Looking ahead, I think that there is a real and significant increased focus on risk management. Legislation and regulation require it in a number of industry sectors, however, the provision of quality consultancy services has not grown commensurate to demand. I truly believe that market leadership in the provision of risk management training and consultancy services is up for grabs – and I hope to work towards filling that leadership position. “Specifically regarding Paladin, the focus as we look towards the future is going to be on developing strategic partnerships with other risk experts in other countries where my risk methodologies can be trained. This is an exciting development and I am keen to take advantage of the opportunities it will bring.”

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Company: Paladin Risk Management Services Contact: Rod Farrar Contact Email: Address: PO Box 359, MITCHELL ACT 2911, Australia Phone: +61 400 666 142 Web Address:



Best Training & Recruitment NPO - Australia Novaskill is a leading workforce education provider, passionate about connecting people to a world of learning, jobs and personal development. We invited John Liddicoat to share the secrets behind its success with us. Novaskill is a multiindustry Registered Training (RTO) and Group Training Organisation (GTO) which has, for 36 years, continually supported thousands of students in achieving outcomes that include increasing retention and completion, and engaging and supporting employers. This experience has led to long-standing relationships with industry and business in particular small to medium enterprises (SMEs), which comprise 90% of our client base. The firm offers a proven track record of mentorship with priority groups, eg. Australian apprentices aged between 16 and 24, of Aboriginal or Torres Strait Islander descent, those with learning difficulties, social dislocation, or disability. It supports thousands of young job seekers obtain preemployment, vocational and foundational education within an industry context; providing a cost effective and safety conscious service for businesses. The organisation undertakes the responsibility for the quality and continuity of an individual’s employment and education on behalf of host employers. Its clients, customers and stakeholders can be assured that the organisation applies the highest values of honesty, integrity, professionalism and respect in all its dealings. Gail discusses the firm’s service offering in more detail. “Here at Novaskill, we have extensive experience in the

development, implementation and execution of training projects for national clients, government, employers and for individuals. Our success stems from quality product and service interactions, that ensure educational and employment goals of our clients are achieved.

our business, they layout the fabric of who we are, what we do and how we do it. It is our people who define how colleagues feel about their work and who set the standard for those around them; which ultimately determine how often and how much we support our community and enrich lives.”

“Testament to our successful recruitment and management strategy is our outstanding completion rates of our young students which are significantly higher than recognised national averages.”

Overall, John believes that what marks the firm out as the best option for those seeking support is its dedication to driving individuals to achieve excellence.

As a not for profit entity, Novaskill is governed by a Board of Directors, guided by a Memorandum and Articles of Association. The Board’s membership provides a stable platform that meets monthly to review company operations and performance, ensuring that the Company is achieving its organisational and contractual objectives. John describes how the firm works to achieve these aims through its dedication to supporting its service users. “Novaskill is bold and innovative in our approach to delivering our mission and fulfilling our purpose. We are hardworking and dedicated so it is tremendous to have our team’s efforts recognised. Like all businesses ours is defined by its people. “Our people define our capacity to deliver services, how our customers feel about us, and whether or not they return. In addition, through their actions, our people define the culture of

“Empowerment is our core business. Novaskill stands apart from most organisations in that its products and services are not tactile. Providing skills for life, our organisation has been founded on the principles of practice in ensuring societal needs are met via intervention at grass root and early stage levels with individuals at risk of disengaging from family, education, employment, and/or their community. “As a socially responsible organisation we are set apart via the provision of education and information mentoring and shared services that empower individuals to develop and grow through skill acquisition and application in various settings.” Looking ahead, Novaskill will continue to offer the same superior quality support and solutions to clients as it seeks to build upon its current success and grow even further, as it seeks to move into exciting new markets, as Gail concludes.

“HGT Australia (Novaskill), is responding to the Chinese government’s ambitious plan to transform the country’s aged care industry by partnering with Chinese institutions to deliver vocational training and Train-thetrainer programs. “In 2020, China’s population is expected to exceed 1.4billion, of which 248 million will be aged 60 years or above. With the Chinese government aspiring to provide a workforce of 10 million aged care workers by 2020 we are responding to a rapid growth in demand for skills. “In response to the emerging demand for more highly skilled Aged Care professionals HGT Australia entered into formal cooperation agreements with schools, hospitals, public and private care providers across numerous locations including Shanghai, Guangzhou, Nanjing, and Chengdu during 2015. “After 36 years of successful operation in Australia, expansion into China is a significant strategic priority for HGT Australia and has proven that Australia can play an active and important role in helping shape the future of China’s health and aged care industry.” Company: Novaskill Contact: John Liddicoat – General Manager Contact Email: Address: PO Box 328, New Lambton, NSW 2305, Australia Phone: 0061 1300 885 680 Website:



Best Performance Improvement Consultants 2017 - East Australia 451 Consulting support their clients to help deliver sustained performance improvement. We invited Gerard O’Hara to talk us through the firm’s service offering in more detail. Established in 2001, in their home state of Queensland, 451 have continued to grow and develop their service offering across the Eastern Seaboard of Australia within four key capability disciplines: strategy, transformation, performance improvement and projects. It is the third of these disciplines that has seen the biggest demand from 451’s client base in the last 12 months, with organisations as diverse as mid-tier financial services firms to large regional councils looking to develop PI capability so practitioners can be deployed across their organisation, identifying and implementing business improvement opportunities in partnership with operational areas. The benefits can be compelling, with the ability to continually uplift customer service, efficiency and performance. Drawing on its vast experience in the market, 451 has been able to build up this view of what works and does not work in the Performance Improvement field through extensive practical experience implementing such programs with their clients for over 12 years, as Gerard is keen to emphasise. “Here at 451, when organisations ask us how to create and embed

an internal PI function, we suggest they have two broad options. Firstly, they could build a business case to justify the cost of more positions and capability development programs and offset this against specific PI targets which would ensure a short pay-back period. Any successful PI team should be able to cover their direct costs three times over each year (as a minimum) through targeted efficiency programs. Alternatively, a more conservative organisation may engage an organisation such as ourselves to undertake a pilot program for an initial 3 to 6-month period to prove that this can work within their organisation and their culture. When the pilot is successful, the organisation can invest in a dedicated team for the longer term with more confidence. “Fundamentally, we strongly believe the role of management consultants needs to evolve to stay relevant in today’s fast paced organisational environments. Instead of just writing reports with recommendations, 451 are committed to working alongside clients to identify and implement productive change that delivers sustained performance improvement.” Overall, 451 Consulting P have supported over 100 leading Australian businesses and government clients

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since inception, providing specialist capability in strategy, transformation, performance improvement and projects. Moving forward, the firm foresees even greater interest in its service offering which it is keen to take advantage of, as Gerard concludes. “Currently, a trend we are witnessing is that many leading organisations want to foster a performance improvement culture that consistently delivers innovation, and uplifts organisational performance. These organisations understand that the best way to do this can be to create a small dedicated team with strong PI capability, and they appreciate the team will need to get runs-on-the-board quickly to establish business credibility. 451 Consulting are one of few Managing Consultants who specialise in fast-track internal PI capability.

“As such, we firmly believe that PI capability is sure to feature highly in many forwardthinking organisations’ plans for the coming year. It is good to know that external support and knowledge transfer is available to underpin success and lower risk in this growing subject area, and we are looking forward to supporting new clients and showcasing our expertise in this vital area over the months and years to come.”

Company: 451 Consulting Pty Ltd Contact: Gerard O’Hara Contact Email: Address: 377 Montague Road, West End, QLD, 4101, Australia Phone: 0061 428 451 451 Web Address:



Best Music Technology Company 2017 - Brisbane Binary Designs is a music technology company based in Brisbane, Australia, specialising in the education and home recording fields. With the help of Founders Len and Karen Henderson we explore the secrets behind the firm’s phenomenal success. Binary Music is a Music Technology company based in Brisbane Australian which began as Binary Designs in 1990. This was a time when personal computers were just becoming powerful enough for real time music applications. Co-Founders and Directors, Len and Karen Henderson said their goal was to create a company which embodied their passion for using computer technology in music and combine its co-founder’s skills in music education and computing. Famous for linking music and technology the business pioneered the use of software and complete music systems for the education and home studio markets. Through an ongoing series of workshops, seminars and presentations at conferences around Australia, they evangelised the new and emerging technologies which would power the next generation of music education. In 2008 a new phase began when they opened their retail music store and began trading as Binary Music, expanding their offerings to include a range of quality general music products from leading manufacturers. Their current premises comprising retail shop with teaching studio and performance space is located in the relaxed retail precinct of Cleveland on the outskirts of Brisbane. Their diverse range of clients encompassing all ages and

demographics include schools, universities, professionals and home hobbyists. Some of their largest clients have music software licenses numbering in the hundreds across their school networks supported by keyboard labs and digital audio workstations. Binary Music’s high level of service has resulted in retaining many long-term clients in both the education and retail sectors. For all their clients, they offer an advisory service which after discussions leads to a comprehensive assessment of the client’s current and future needs with music technology. Depending on client requirements Binary Music can offer tailored solutions in all areas of music software including music theory, aural training, audio and midi recording, notation, production, film scoring, scanning and multimedia. The complete solution is achieved by combining the software with compatible hardware including music keyboards, interfaces, speakers, headphones, mixers and musical instruments. Founders Karen and Len Henderson commented on the award and how it impacts on their business. “We are thrilled and proud to receive the award of Best Music Technology Company 2017. We believe a contributing factor to our success has been forging long term relationships with our clients and developing the Binary Music

brand as a trusted name and source of music technology.” The firm’s mission statement is ‘To be the best at helping our clients make the most of their musical investment and to realise the full potential of the benefits of technology in music education.’ This is achieved by engaging with clients via multiple channels including email, newsletter, social media, special events and training. Binary Music prides itself on taking the time to listen to clients to identify what outcomes they require before recommending a proven solution to their needs. Clients trust the friendly team at Binary Music over competitors because of their willingness to share their wealth of knowledge and experience. Through their many years as presenters of music technology training at conferences around Australia they have earned the respect of the industry, attaining preferred supplier status with many music educators and education departments. In a field that is continually changing, Binary Music has had to keep pace with the changing face of music technology, from the early days of delivering software on floppy disk, then CD’s, DVD’s and now download and cloudbased software apps. New subscription-based services are now replacing traditional licencing paradigms and Binary Music is well placed to fulfil customer requirements in this changing landscape.

As an integral part of professional development, staff are required to work through interactive online product training videos when new products are released, and to attend product releases and expos. Binary Music staff also use much of the technology that they sell for the running of the Binary Music Clubs, Presentations, Concerts, Music Festivals and in their Teaching Studio including distribution of rehearsal scores and training resources online through their websites. Overall, Binary Music has been an active trader and presenter of music technology at the biennial Maryborough Music Conference since its inception and will be participating again in July 2017 with a music technology trade stand demonstrating some of the industry’s latest innovations. Concluding, Karen outlines the firm’s future focuses as it seeks to build upon its current success. “As an ongoing entity Binary Music is determined to maintain its unique outlook and character, providing its clients with a memorable and rewarding purchase experience.” Company: Binary Music Contact: Karen Henderson Contact Email: Karen@ Address: Shop 12 Cleveland Plaza, 48 Bloomfield Street, Cleveland Qld, 4163, Australia Phone: 0061 7 3488 2230 Website:



Best Industrial Wastewater Treatment Company 2017 University of South Australia start-up, Baleen Filters comprises a team of peer recognised experts in liquid and solid recovery as well as water re-use across industry, with more than 200 installations operating across Oceania since 1999. We explore a key attribute behind the firm’s phenomenal success. All the water we have is all the water we will have. It has been the same water since the dawn of creation responsible for the birth and re-birth of life on earth. Our traditional ‘once-use and dispose’ practice to urban water supplies is now facing increasing scrutiny. We drain the land and treat waterways as waste dumps with widespread devastation, altering marine ecosystems and Nature’s water cycle in the process. “We must Close-the-Loop on the shoddy, inefficient and expensive way we treat water and return the natural water cycle to the land if we are serious about counteracting the effects of climate change.” exclaims Yuri Obst, Founder and Acting CEO of Baleen Filters. The good news is water re-use is progressively gaining acceptance but we must drastically expedite this endeavour on worldwide basis. Technological enhancements during the past two decades have made Membrane Bioreactor (MBR) technologies the best available technology for approaches to treatment and re-use. With a footprint 2-4 times smaller

than conventional treatment processes and delivering unmatched effluent quality at 50% less operating cost. But MBRs are horrendously expensive to maintain, such that many applications for difficult to treat water cannot be served by membrane filtration. However, such a technologymarket gap can be bridged by an equally scale-able technology, known as Baleen, which is already playing a critical role in advancing re-use opportunities either as an alternate approach or as a cost-saving adjunct to higher purity water. Baleen is demonstrably the most affordable technology available to deliver required quality standards for water re-use. Studies and practice have shown that land-based ecosystems pose a healthy appetite for sewage and if managed correctly can help overcome our shortcomings with Nature. In comparison to MBR, Baleen requires just one-third of the footprint and operates at less than 5% of the cost while still complying with the most stringent of water requirements (such as California Title 22 for re-use). Drawing on nearly 20 years’

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experience in the industry, Baleen Filters pioneers best practice in wastewater infrastructure and seeks collaboration for technology transfer internationally. Yuri Obst, Founder and Acting CEO, explains the reason behind the firm’s unreserved dedication to preserving the world’s water. “Visualise a future in which the Earth’s natural cycles and urban economies coexist. Marine outfalls transformed into Sewer Mines with microplastics and other non-biodegradables (recyclables) recovered separate from energy-rich organic ‘waste’ (as carbonnegative feedstock) and nutrient-laden ‘water’ reclaimed for irrigation.” There is more to Baleen than just filtration. What makes Baleen truly unique vests in its ability to separate traditionally unfilterable organic matter in a naturally thickened state to deliver traditionally unrealised byproduct recovery opportunities. The choice of whether to use Baleen is a matter of simple economics – separated ‘waste’

has energy value while filtered ‘water’ (containing free, trace amounts of fertiliser in the form of nitrates and phosphates) has reuse value. It is the combination of these two deliverables that promote an immediate opportunity for a green future in wastewater infrastructure with scale-able circular economies. Conventional approaches to extracting fertilisers from wastewater only to re-apply them later to meet agricultural need simply does not stack up as good economic sense either to the end user nor the natural environment when considering the notable concerns associated with agricultural run-off. For food and municipal effluents, ‘waste to energy’ schemes become even more viable when realising ‘waste’ harvested from ‘wastewater’ with Baleen is typically 10-12 times more concentrated in energy than the dilute effluent feedstock presently used in conventional biogas production. Emission based estimates (UNEP 1998) determine there is enough energy-rich ‘waste’ contained by ‘wastewater’ to yield a greenhouse benefit of around 1 billion tonnes of CO2 avoided


Best Record Management Company Victoria Formfile is a record management firm offering a broad range of solutions to suit its varied clients. We profile the firm to find out more and explore the secrets behind its success. annually (Vs global emission of 9.50 billion tonnes, US EPA 2011). Resulting cleaner ‘water’ suitable for irrigation, would also meet around one-third of global water demand for agriculture (UN Water 2014). Electricity generation potential (UNEP 1998) estimate this renewable ‘waste’ to yield around 134 billion kilowatts of useful power (Vs a global demand of 23,322 billion kilowatts, IEA 2013), enough to power more than 10 million homes. Indicating the amount of useful energy that can be reclaimed from ‘WasteWater’, though just 0.6% of global demand, is near equivalent to solar(REN21 2014) but unlike solar is available every day of the year. Interestingly, this equates to some 13% of total electricitydemand provided by oil or 1.4% by coal (IEA 2013). Yet unlike non-renewables, ‘wastewater’ is found where communities reside, which means it could efficiently power the transport industry (including electric vehicles) in lieu of existing coal-fired or oilcombustion sources, to further encourage the move from fossil fuels.

Baleen is simple to use and fully monitored for reliable remote operation. Modular-containerised plant, with single treatment capacities up to 10 million gallons per day (40MLD), are readily deployable for scaled implementation irrespective of location. With collaboration and timely resourcing, ‘Community by Community’ “WE” can counter destructive Climate Change simply by returning natural order to Earth’s ecosystems, by drawing on innovative technology such as Baleen to not only help bring an end to marine pollution but convert today’s archaic and expensive wastewater outfalls into tomorrow’s profitable sewer mines.

Company: Baleen Filters Pty Limited Contact: Yuri Obst Contact Email: Address: PO Box 1189, North Adelaide, SA, 5006, Australia Phone: 0061 8 8354 4511 Web Address

Since commencing operations in 1988, Formfile has firmly established itself as Australia’s leading provider of Records Management Solutions. The firm is committed to offering public and private sector clients, large and small, access to a complete and unique suite of services specially developed to measurably improve efficiencies at each and every stage of the ‘Document Life-Cycle’. Drawing on its long experience in dealing with a diverse range of industries, Formfile recognise that everyone’s Records Management needs and challenges are different – and that while some organisations are looking for cost effective answers for just part of the document life-cycle, others are seeking integrated ‘enterprise level’ ways to save time, space and money across the board. When a new client starts working with Formfile, the process starts with the firm’s dedicated Document Management Consultants thoroughly appraising the clients’ current systems and filing procedures and providing specialist advice on the mix of modern-day products and services needed to best help them achieve their specific business goals.

This support extends to ensuring that the implementation of your paper-based and/or digital solution is both painless and seamless, whether it is physically located within the clients’ premises, computer linked to Formfile’s secure Records Storage Facility or delivering online access to their archived documents via the cloud. Last year Formfile was acquired by the New Zealand based G3 Group. The G3 Group, with its three principal business divisions offers Formfile far reaching synergies and increased growth potential with access to new technology workflows and a high level of corporate knowledge in document management, telecommunication and mail operations. Looking ahead, the two firms will be seeking to grow even further and draw on their combined experience to support an even wider range of clients. Company: Formfile Records Management Group Contact: Jane Storey/ Tom Noble Contact Email: Address: PO Box 716 Bentleigh East VIC 3165 Telephone: 1800FORMFILE




Most Innovative Artist 2017 - South Australia Based in Kapunda, South Australia, with an international reach through her online art school Jacqueline Coates is well recognised as one of Australia’s foremost artists. We profile her to find out more about her amazing work. Jacqueline Coates draws on her love of beauty and grandeur, which is reflected in her floral paintings specialising in roses, her oil paintings of still life’s and landscapes, and her love of gardens as subject matter for her paintings. Fifteen years ago Jacqueline worked in the corporate world as an advertising art director who quite literally dreamed of painting. One night she saw myself painting a giant red rose, as an opera diva in a red dress sang in the middle of a huge black velvety auditorium. Consequently she felt compelled to paint the canvas she had foreseen in my dream, which in real life measured seven feet square. After a friend purchased the painting Jacqueline started on her journey as a professional artist, and has not looked back, going from strength to strength. Giving back to the artistic community is vital to Jacqueline, and as such she has developed her proven Jacqueline Coates Blooms Painting Methods, now a registered trademark, which has assisted thousands of participants to produce fantastic results for themselves, in Kapunda, SA, Brisbane, Sydney, Wellington NZ and recently in the UK. In addition, her 52 week online program of e-classes at www. has reached students from New York to London, Japan to Vietnam enabling students to learn at their pace from home. Alongside this, her Make Money From Art Program teaching artists how to paint a distinctive and saleable body of work and how to sell it, is in it’s 5th year, and producing artists who are able to monetize their creativity.

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In 2016, Jacqueline founded her French Art School in Limousin France with her own painting atelier and art tour. In April, 2017, Jacqueline has released her book Make Money From Art- a Memoir available online and soon in all good art stores in Australia. Looking ahead, Jacqueline will continue to undertake new and exciting projects and support the wider artistic community.

Company: Blooms Painting Workshops Pty Ltd Contact: Jacqueline Coates Contact Email: Address: Salon Rouge Gallery, 19 Carrington St, Kapunda, SA, 5373, Australia Phone: 0061 412 587 438, and 0061 429 100 929 Website:



Best for Investment & Wealth Management Technology 2017 SS&C is a leading provider of services and software for the global financial services industry, with more than 11,000 clients who, in the aggregate, manage over $44 Trillion USD of assets. Michael O’Hanlon talks us through the firm and the innovative solutions it provides. Over the past 30 years, SS&C have created the most comprehensive powerhouse of software technology in the financial services industry; technology that complements the firm’s unrivalled expertise and professionalism in fund administration, insurance and pension funds, and asset and wealth management accounting and operations. Michael outlines how its creative solutions, combined with the expertise and dedication of its staff, have led the firm to the success it enjoys today and differentiate it from its competitors. “SS&C is able to offer the best software and services across the financial services industry globally, covering all the major market verticals. Our clients are Asset and Wealth Managers, Administrators and Custodians, Alternative Asset Managers (including Hedge Fund, Private Equity, REITs and Infrastructure), Insurers, Private Banks and Family Offices. We offer flexible deployment of our technology tailored to clients’ intended operating models. This can be either on premise, hosted in SS&C’s data centres, or as a fully outsourced solution. We pride ourselves on having one of the industry’s highest R&D spends

enabling continued product enhancement and innovation. “Our highly experienced and qualified 8,000+ staff across 75 international offices ensures our clients are consistently delighted, enabling us to maintain a 95% client retention rate and provide a solid foundation for the business. SS&C runs a large Business Process Outsourcing (BPO) division using our own software, employees and infrastructure. This is unique in the industry and means we are ‘our own biggest client’ heavily investing in our software products to benefit our clients across the board. We are the largest global independent Alternatives Fund Administrator with $1.3 Trillion+ USD Assets under Administration. We are able to rapidly develop and customise our software and services to meet market requirements and customer expectations. Our highly experienced management team ensures that we are always focused on staying ahead of the curve.” Financial services markets are increasingly becoming more competitive. In response, there is a trend of transition projects within Australian financial institutions upgrading technology platforms, not only to drive cost efficiencies but also to enhance customer experience. SS&C is

well positioned to partner with these firms to deploy the best technology to facilitate business objectives, outcomes and results for these institutions, as Michael is keen to highlight. “Ultimately, SS&C prides itself on the expertise that our team brings to every product or service we deliver. When you partner with SS&C you are partnering with an industry expert. We work with our clients to deliver tailored technology solutions through consultation, development, training, implementation, production and support services.” Having operated in Australia for over 20 years, SS&C understand the importance of local knowledge and an on the ground presence in this key market, as Michael explains. “To provide our Australian clients with the service they need it is critical to have a local presence and we have approximately 100 staff on the ground in Sydney and Melbourne. It is extremely important to provide local knowledge, expertise and support for our clients. Combining this with our global backing and support network enhances our value proposition for our clients. We continue to work with our existing clients and on board new clients that bring fresh ideas for product

development and enhancement that SS&C can implement. Our close engagement working with clients through this process develops a deep pool of industry knowledge, expertise and best practice protocols that we leverage across our customers to add tremendous value.” As he discusses the future Michael is optimistic as he provides us with an insight into the firm’s growth plans. “Looking to the future, SS&C is focussed on growing the business, both organically and through acquisition. The product and service offering continues to expand and there is constant development and innovation within existing offerings. We continue to roll out new releases for our existing product range – Global Wealth Platform, Recon, Sylvan, HiPortfolio, Anova – whilst also broadening our offering with new products such as our recently launched client communications platform Vision FI (Financial Insight).”

Contact: Michael O’Hanlon Contact Email: Address: Level 15, 15 Castlereagh St, Sydney NSW 2000 Phone: +61 (0)2 8115 9900



Best User-Friendly Web Design Company - New South Wales Blacklight Productions have been creating user friendly websites for over 15 years. We invited Rob Bryant, Director, to explain how the firm draws on this vast experience to provide the very highest standard of service and support to its valued clients. Blacklight Productions have experience with custom development of membership systems, dashboards and data importation, as well as ecommerce, directory components and many other technologies. The firm offers a wide range of services including custom designed mobile friendly fully responsive websites that use easy to manage Content Management Systems; website applications that bring our customers big ideas to reality; mobile apps; automated membership systems; booking systems as well as cost effective commercial template based websites. Rob discusses the firm’s dedication to excellence and how it works to support its vast array of clients, who include SMB’s, Government departments, Not-For-Profit organisations and Associations. “Here at Blacklight Productions, we work hard to deliver the solutions people need, on time and within budget, and we have many customers we have been working with for years. We focus on our customer’s requirements, and develop websites, applications and membership systems based on their unique requirements, so our customers always get what

they ask for. Most of our new businesses is from referrals from existing customers. We are able to deliver quality solutions to them at a cost-effective price by using open source software such as the Wordpress or Joomla platforms. “What truly sets us apart is that we develop custom solutions based on the specific needs of our customers. The work is carried out here in Australia and our customers have direct access to our developers. We find a lot of developers are tempted to meet complex requirements by bolting together a hodge podge of third party solutions, which often creates problems for ease of use, rarely attains the full functionality requested, and is difficult and costly to maintain. We avoid this by building completely integrated custom solutions. However, we offer a number of flexible strategies that leverage open source software so we can deliver a lot of common functionality at highly competitive prices, where this can achieve the right outcome. “Overall, Blacklight’s mission is to provide user friendly websites and applications to our customers at an affordable price and to deliver quality and service to ensure an ongoing relationship with our customers. We strive to make the process of creating these

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solutions and the costs involved very transparent to the customer, so they understand every step and approve it along the way. This way we all work together to get the exact website or application the customer wants and there are no surprises at the end.” Looking ahead, Rob believes that by working with clients to meet their ever-evolving needs and stay at the forefront of emerging industry trends he and his team will be able to ensure Blacklight’s continued success. “The major driving force in the industry for the last few years has been mobile compatibility and mobile oriented website design and development. Much of our work is updating or rebuilding websites to make them mobile friendly and optimised for search engines. “Additionally, we are also seeing a lot of smaller organisations wanting to leverage automation in a way that has been too expensive in years gone by. Mundane administration tasks such as membership maintenance and outdated booking systems are increasingly being moved online, introducing big savings and lower administration overheads for our customers.

“By understanding our customers’ processes, we can advise them on how they can best be automated, thus saving them a lot of time, and this will remain our ongoing focus as we look towards the future.

Contact: Rob Bryant, Director Contact Email: Address: Level 6, 69 Reservoir Street, Surry Hills, NSW, 2010, Australia Phone: 02 8218 2104 Web Address:



Best Boat Loading System Provider - New South Wales Boathoist provides a wide range of innovative boat loading products. We spoke to Co-Founder Linda Scott to find out more. Boathoist fills the gap in the market for those wanting a product that does not require customisation, fits all vehicles is lightweight and solves the question of - how to take your boat or kayak with you when towing a caravan. Co-founders and owners Steve and Linda Scott are located in the picturesque Port Stephens/ Nelson Bay region. The owners travel, use their own products and have them fitted on their own vehicles. Known for their flexibility and simplicity, Boathoists products have expanded from boat loaders and a folding boat trailer to now include a range of manual and electric loaders for kayaks, folding trailers for rubber dinghies and kayaks. Linda discusses these products in more detail and outlines how the firm works to offer clients the solutions they need. “Here at Boathoist, our products include manual and/or electric loaders most are able to be used for single person operation, making it suitable no matter your height or fitness level or gender. The electric boat and kayak loaders and the folding trailers are all self-fitting and come with simple to read assembly instructions backed up by video assembly instructions.

Customers are welcome to phone if they need talk to the owners who will be happy to walk you through the assembly process. We can install as an alternative option. All products come with a 3-year structural warranty.” Overall, it is the Mission Statement of BoatHoist International Pty Ltd to deliver quality Australian Made products that are practical and innovative to the RV, caravan and Leisure markets. The underlying principals are to produce quality products that are Simple to Operate, Safe to Use and Secure when travelling. To achieve this the firm relies both on a dedicated workforce, as Linda explains. “It is apparent to us that we are still small enough to be the face of our business. We design, manufacture, sell, use our products so we have the expertise to provide quality service on all our products. Each customer can talk directly to us not get lost in the system as per some larger competitors. “In addition, staff are always evolving and there is always work in progress on encouraging multi-skilling within the factory and the office. We encourage an individual approach to our customers as they all deserve the respect of receiving a personal response (not generic) and to provide the type of service that is

considered helpful and proactive as that commodity is rarely apparent elsewhere these days and it is appreciated.” Looking to the future, Linda is keen to outline the exhilarating changes that the firm has in store which will provide it with many great opportunities for further growth and success. “Currently, Boathoist export a number of products to the US selling via Amazon. Moving forward, our plan is to also enter the European market shortly. Nationally we are growing in line with the increase in the ageing population so we intend to ride this wave moulding every conceivable area possible to help improve our KPI and ROI. I am super excited to make this announcement and you heard it first here! We have a new product to be released onto the market in June 2016. It is an aluminium lightweight trailer weighing just

52kgs, that can carry a 3.9metre x 1750 wide boat with a maximum weight of 300kgs. It is the first of its kind that can be used as a full time trailer yet folds up for travelling and has a ‘’soft spring suspension system’’ that actually works!! “Alongside this we are expanding within our own country and due to demand we are keen to find qualified distributors in the boating/kayaking or caravan areas that could help us achieve this. We would be keen to hear from interested businesses and are excited for these developments.” Company: Boathoist International Pty Ltd Contact: Steve and Linda Scott Email: Address: 1/24 Shearwater Drv, Taylors Beach NSW 2316, PO Box 121, Anna Bay NSW 2316 Phone: 0061 1300 001 090 Website:



Best Concrete Repairs & Rehabilitation Company - Queensland Building Solutions Brisbane Pty Ltd (BSB) is a dynamic company that specialises in specialist contracting works. We caught up with Aaron White to find out more. Drawing on over 10 years’ experience, BSB is a dynamic company that specialises in bespoke contracting works. Aaron outlines the approach the firm has cultivated over the years to ensure its ongoing success. “Here at BSB, our mantra is ‘Do it right the first time’. This may sound like a small thing but in this industry it is a critical component to developing a positive reputation and brand recognition. We have a high standard of work and provide the necessary supervision throughout the life of the job to ensure correct execution of the scope and quality control which differentiates us from our competitors. “The synergies these create provide opportunities for us and often highlight BSB as the preferred contractor for the job. Having skills in building and concreting services often create an overlap on jobs and also help to divert work to either avenue. Our attention to detail raises the bar for quality, improves client satisfaction in conjunction with minimising ‘lost-time’ to rework and rectifying defects. We also have a lot of experience in our estimating team and this translates to accurate and competitive quotes directly affecting top line results.”

In order to offer the very highest standards of service at all times, BSB utilises mobile technology for almost everything – quote preparation and submission, photo reports, logging defects even employee timesheet submission. Aaron discusses how this technology focused strategy helps his company to ensure it provides its clients with the services they need. “At BSB, we are constantly looking for efficiencies that can be gained from new equipment or technologies. Something as simple as a battery-operated caulking gun for the thousands of metres of crack repair we do, the application of a chemical to highlight the quality of concrete, a scanner to determine depth of reinforcing and underground services - these are just some

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of our latest applications of technology to name a few. These all work in our favour to shorten the time to complete a job and improve our accuracy and competitiveness allowing us to pass on a cost-saving to our clients.” Moving forward, technology will continue to play a strong part in the firm’s ongoing development and success, as Aaron concludes. “Looking ahead, the future is going to bring even more technological efficiencies which we are anticipating will help us achieve our 60% growth target by June 2020. The skills and expertise of our staff will continue to be a large focus of our effectiveness and we foresee further diversification into several

specialist niche industries. The future may be uncertain but the steps required to achieve our goals are most certainly known. Hard work, dedication and relentless commitment will set us in good stead for future triumph. Overall, exciting times lay ahead for BSB and we are looking forward to taking advantage of the opportunities these bring for us.”

Contact: Aaron White Contact Email: Address: PO BOX 3192, Yeronga, QLD, 4104, Australia Phone: +61 405 640 538 Web Address:



Best Ship Building Company - New South Wales Channel Shipwright Services are a mobile commercial and defence ship repairer and maintenance contractor travelling to various ship repair facilities in the Sydney and Newcastle regions in its fully equipped mobile workshops. Brendan Hardy talks us through the firm and the range of services it offers. Established in 2008 Channel Shipwright Services moved from small luxury vessel repairs into the commercial and defence market. The team is comprised of a diverse group of personnel who bought with them a wealth of experience in shipbuilding /ship repair, metal fabrication, fibreglass composites and carpentry, allowing them to offer a truly unique service, as Brendan is keen to emphasise. “At Channel Shipwright Services, our highly skilled trade’s people have a wealth of experience in working with timber, steel, stainless, aluminium and composite fibreglass materials. We have a strong history in ship fit out and construction, hatches and watertight doors, industrial painting and insulation, equipment installation and removal, rigging, working from elevated work platforms and undertaking confined space work. Our team offers mobility, quality and safety at a competitive price across a range of services. “It is this lengthy experience in commercial and defence works, which has given us the ability to deliver a wide range of services with confidence, that distinguishes us from our competitors. We offer

services ranging through design input, equipment installation and internal modifications to insulation and painting. Our clients include but are not limited to: defence prime Thales Minehunter, Svitzer Australasia Tug operations, Newcastle Ports, LE Williams Group Pty Ltd, Beaver Engineering, Herron Constructions, Sydney Harbour Ferries, Forward Electrical and our most recent client Shadbolt Group who we assist in the maintenance of Australia’s latest LHD ships for defence prime BAE systems.” Within Australian ship building market currently, the industry has gradually declined since the closing of dockyards and shipyards in the late eighties early nineties especially on the east coast. Brendan discusses the importance of the market and how recent developments prove that it is slowly improving. “Competing with overseas labour costs is a challenge in our industry and unfortunately this has led to Australia’s Shipbuilding skills being lost with the decline of apprentice intakes in our field of work. Given our vast coastline and the need for ongoing maintenance and repair of vessels servicing the east coast, we view this challenge as

an opportunity for growth and an opportunity to pass on the skills to newcomers to the Australian ship repair industry. “However, the outlook is getting better. The announcement of future defence contracts and the coal industry slowly regaining momentum increasing shipping movements within Newcastle ports means for us an increase in support vessel maintenance and repair. A sign of this confidence in the current market was to indenture our first apprentice with the view of moulding our ideal multi-skilled tradesperson.” Improving upon its current achievements and growing to meet the ever evolving needs of its clients will be Channel Shipwright Services ongoing focus as it looks towards a bright and prosperous future, as Brendan outlines in his concluding comments.

“Overall, the future for channel shipwrights is to maintain our good reputation and clientele. We are also looking to increase our workforce and sustain a level that can consistently deliver quality outcomes. We are currently exploring the option of taking up a harbour work shop space in Newcastle so as to meet the expanding needs in the area whilst continuing the use of our mobile units to service our current client’s requirements.”

Company Channel Shipwright Services Contact: Brendan Hardy Phone: 0439437152 Email: Website: www.channelshipwrightservices.



Best Heat Reflective Roof Coating Supplier Queensland Coolshield International Pty Ltd offers a range of innovative roof coatings which reduce temperature without the need for electric coolers, supporting both the environment and the comfort of clients. Les Crampton talks us through the firm and explores how it has come to achieve the phenomenal success it enjoys today. Established in 2005, Coolshield started life with just one product, Solacoat, a coating for roofs and walls. Today, the firm has since flourished and now has 14 leading heat reflective products, which cover every area of a building and including pavement coatings. Les discusses how the firm utilizes these unique products to support clients and the environment. “Here at Coolshield, we consider ourselves as the leading supplier of such technology, as we have a proven record of performance, and delivery. We warrant the performance of our coatings for a minimum of 10 years, and have never had any warranty claim since being in operation. “This is testimony to the level of excellence we achieve, and has led us to work with a wide variety of clients, all of whom are seeking to reduce the heat abatement within their work environment, and/or home, together with assisting to reduce their carbon footprint, by lowering their energy requirements to keep cool during those hot summer months. Our products have been used in countries around the world, and can be applied to rail infrastructure,

water tank, above ground water pipes, and oil and gas storage as well as roofs and walls.” Drawing on over 10 years’ experience in the industry, Les and his team have a strong knowledge of the market which he is eager to share with us. “Within the roof coatings market currently we are seeing a major shift to such technology, because this technology has International Standards applied to them, and more and more builders are specifying such for retro-fit and for new building design and construction. This is being seen here and a number of other countries, especially India, China, and the Middle East. “To adapt around these developments, we are always looking at any new technology that can enhance our existing technology, and when we have found such, we have pre-tested and then incorporated into our coatings.” Looking ahead, Les firmly believes that the firm will continue to grow and build upon its current success thanks to the hard work it has put into developing a strong range of products which meet the individual needs of its clients.

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“Overall, our future success will be based on the many years of hard work we have already put into our products, allowing us to grow with major distributors who are coming on board, and experiencing strong market results.”

Company: Coolshield International Pty Ltd Contact: Les Crampton Contact Email: Address: PO Box 882, Ocean Grove, VIC, 3226, Australia Phone: 0061 3 5255 2063 Website:



Best Oncology Drug Development Company 2017 EngeneIC is a biopharmaceutical company focused on developing its proprietary EDV™ nanocell platform for the targeted delivery of chemotherapeutics and functional nucleic acids in cancer. We profile the firm to find out more about this innovative platform. EnGeneIC’s lead technology platform, EDV™ utilizes antibodytargeted, bacterially derived, non-living “nanocells” to release high concentrations of chemotherapeutic agents, molecularly targeted drugs, and RNA-interference molecules directly into targeted tumor cells. In doing so, EDV™ nanocells enable current cancer treatments to be more potent and far less toxic, while also offering a potential new means for treating drug-resistant cancers. This innovative, bacteriallyderived EDV™ nanocell platform (EnGeneIC Dream Vector) is a first-in-class, cytoimmunotherapy technology for the treatment of cancer. EDV™ not only delivers toxic payloads to tumors, it stimulates the adaptive immune system to augment the anti-tumor response. An EDV™ is a nanocell formed when a genetically modified bacterium divides at its pole as well as centrally. The smaller portion which doesn’t contain a chromosome, forms the EDV™. A single 400nm EDV™ can be packed with up to 1 million molecules of an anticancer drug such as Doxorubicin. In addition, regulatory genetic molecules (siRNA/miRNA) can also be loaded in therapeutically significant concentrations as demonstrated in animal and human trials. Payload-packaged EDV™ is coated with a bispecific antibody which attaches through

antibody-antigen interaction to the EDV™ at one end, and has specificity to cancer cells on the other end. The tumor targeting antibody can be changed depending on the type of cancer. The tumor cell-surface receptor being targeted does not need to be unique to tumor cells as explained below. Additionally, bispecific antibodytargeted, payload-packaged EDV™ nanocells only exit the leaky blood vessels associated with tumors (passive targeting) and enter into the tumor microenvironment. This is because of their size being 400nm ± 20nm which is too large to escape through the normal vasculature associated with normal tissues. This allows us to target the EDVs™ to receptors like EGFR which are overexpressed in many solid tumors but are also expressed on normal cells. However, the EDVs™ do not come in contact with normal cells and this has been demonstrated in biodistribution studies in animals and human trials also show absence of toxicity to normal tissues despite targeting the EDVs™ to EGFR. Once within the tumor microenvironment, the bispecific antibody binds to the tumor cellsurface receptor. Once bound to the tumor cell, the EDV™ is taken up, broken down within the cancer cell and releases the payload of chemotherapeutic drug or siRNA or miRNA. In doing so, EDV™ nanocells enable current cancer treatments to be more potent and far less

toxic. The residual EDVs that did not make it into the tumor microenvironment, are engulfed by cells of the immune system e.g. macrophages and dendritic cells and since the EDVs are derived from bacteria, they carry potent immuno-stimulating components which appear to bypass the immuno-suppression caused by the tumor. This reactivation of the immune system can result in potent anti-tumor efficacy as has been observed in several dogs with Stage IV brain tumors and one end-stage patient in the on-going mesothelioma clinical trial. Overall, this innovative technology paves the way for a number of exciting improvements

in the treatment of various cancers, and moving forward EnGeneIC will continue to develop this unique process and enhance its life saving capabilities.

Company: EnGeneIC Contact: Himanshu Brahmbhatt Contact Email: Address: Building 2, 25 Sirius Road, Lane Cove West, Sydney NSW, 2066, Australia Phone: 0061 2 9420 5833



Best Air Conditioning Specialists - Perth Ford & Doonan Air Conditioning Joondalup is an innovative air conditioning specialist dedicated to offering superior client support and service. We spoke to David Aspill, Branch Manager to find out more. Ford & Doonan began in 1985 when the founders discovered a gap in the market for a company to create more advanced air conditioning designs and offering premium customer service. Since inception the firm has grown considerably, and as such Ford & Doonan currently have 10 stores across Western Australia, and cater for all residential as well as commercial air conditioning needs, including installation and servicing. Client service remains the firm’s core focus, as David is eager to emphasise. “Here at Ford & Doonan, our vision is to always go the extra mile for our customers. Our passion for our brand and services is what drives us to give our all to our customers. It has enabled the brand to grow from just two people, to over 150 today. “From the first point of contact, at reception, we always aim to provide accurate, confident, happy and reliable customer service. Our salesmen go above and beyond to assist their potential and re-occurring clients with the best possible service and air con designs. The Installation and Service department are always there to assist, whether it be giving advice over the phone, or arranging a technician to attend,

there is never a problem we cannot solve.” “It is this attention to detail, customer service and the pride the firm take in all its installations and services that sets Ford & Doonan apart from its competitors, as well as its dedication to ongoing development, as David explains. “At Ford & Doonan we are always striving to be better than we were yesterday. Regular training is always provided and encouraged, so we can always offer the most accurate and efficient designs as well as reliable and helpful customer service. The pride we take in our work is like no other. Using high quality materials that are tried and tested, and once again providing staff with endless training opportunities, our work is highly recommended.” There are always new trends and challenges that companies need to adapt to. With a tougher current West Australian market it is hard to foresee the trends. However, the main focus for Ford & Doonan Joondalup and the Group has been to identify trends a soon as possible. That is one of the reasons the Group has been so successful, by setting up key strategies as a result of new developments. As such, the future for the firm will revolve around remaining at the forefront of the latest industry trends, as David concludes.

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“With the air conditioning industry constantly developing new and improved systems and controls it is tricky to state how exactly we will adapt to these. Like everything Ford & Doonan Joondalup comes across, we will tackle head on and embrace change; no matter how challenging it might be, as we have over the past 30 years. Throughout the many years we have been open, we have seen time and time again many changes come into play, and just like those, we will conquer and adapt as necessary. “As such, the future of Ford & Doonan Joondalup is something that is ever-changing. There are always new possibilities and opportunities around every

corner, and we aim to give them our all as best we can. From working with new materials, to evolving our systems and processes to suit the new generations, to forming new relationships and growing our knowledge, Ford & Doonan will see it all through and we encourage the new and challenging times ahead.”

Company: Ford & Doonan Air Conditioning Joondalup Contact: David Aspill Contact Email: joondalup@ Address: 2/80 Winton Road, JOONDALUP, WA, 6027, Australia Phone: 0061 8 9301 4288



Homeopathy Specialists of the Year 2017 & Electro Muscular Stimulation Services - New South Wales With more than 15 years of experience, Bslim Sydney is a professional practice supported by qualified and experienced practitioners in a variety of modalities from classical homeopathy to natural cosmetic treatments. We spoke to Osvaldo Cooley to find out more. Bslim is an institution dedicated to give an integral health service accessible to all, seeking to bring back a balance between mind, body and soul and using just natural treatments and methods that warranty effective and safe results. Professionalism, honesty and quality health care are the firm’s core strengths, as Osvaldo empathises. “At Bslim Sydney, our aim is to make people feel and look the best they can, without the need for harmful, risky and expensive procedures. We use the latest technology to help our patients to combat ailments, fight ageing and lose weight naturally. We take a natural approach to healing, our treatments are contraindicationfree, allergen-free and do not provoke side effects. Their gentle yet efficacious impact is ideal for anyone concerned about their overall well-being and especially for sensitive individuals. Our treatments include homeopathic treatments for all the family and natural cosmetic, fat reduction and anticellulite treatments.” Focusing on fat reduction and anti-cellulite treatments with a very high rate of success

in both areas, the firm works to differentiate itself from its competition. What truly sets the firm apart, according to Osvaldo, is its dedication to its clients and focus on providing them with the very highest standards of support. “Unlike other clinics, Bslim Sydney provides both classic homeopathic treatments and cosmetic treatments. This ‘big picture’ approach arises directly from our philosophy. Whereas conventional medicine tends to adopt ‘band-aid’ solutions, attempting to solve specific problems through the administration of

pharmaceuticals, we consider every aspect of our patient’s health. Our focus is on helping to restore your general wellness on both the inside and outside, and keeping it that way.”

more than anything with a high level of humanism, vocation and quality that meets the needs of all our patients.”

Looking ahead, Bslim Sydney is keen to build upon its current success and grow even further to support a wider range of clients, as Osvaldo concludes. “Ultimately, our vision is to become a leading institution in the management of mindbody natural medicine, with a high technical and professional level that take us to deliver an effective and safe service, but

Company: Bslim sydney Contact: Osvaldo Cooley Contact Email: Address: Level 5 203-233 New South Head Rd, Edgecliff, Sydney



Best for Business Development Services New South Wales Hunter Region Business Hub is a community-based not-for-profit organisation located at Kurri Kurri in the Hunter Valley. We spoke to Kerry Hallett to find out more about the firm and the services it offers. Staffed by a small team and guided by a Board of business people from both private industry and local government, Hunter Region Business Hub offers a wide range of services to the six local government areas of the Upper Hunter – Maitland, Cessnock, Dungog, Singleton, Muswellbrook and Upper Hunter. These services include subsidised office spaces; business skills workshops, both in person and online; business advice and coaching; annual Hunter Region Business Excellence Awards; New Enterprise Incentive Scheme and Exploring Being Your Own Boss programs for eligible unemployed; assistance with business planning, grant and tender writing. The Hub’s Mission guides the Board and staff in its strategic focus, as Kerry explains. “Here at the Hub, our mission is to provide independent, confidential business support to new and existing businesses, fostering viable local enterprises in order to boost sustainable economic development and jobs in the Hunter Region. Leading on from this is our publicised slogan “Building Better Business in the Hunter”. The Hub Board and staff see a strong economic climate as being conducive

to low unemployment and a comfortable lifestyle for all of the Hunter. Our role in this is to work with businesses to make them the best they can be. “What sets us apart from other, similar service providers, is that the Hub tailors their delivery of services to a client’s needs. With us there is no “one size fits all” which is a trait of many programs. We ascertain what the client needs and develop a plan to individually work with that client. While we have an experienced NEIS and small business start-up mentor on hand, we also contract the services of high level business consultants who have a range of skills. This means that the client will always receive the best care.” Another core feature of the Hub is its dedicated staff, who work hard to provide clients with the highest possible standards of support and service, as Kerry emphasises. “Recognising that we are only a small team, the Hub’s staff have been selected both on their skills and personality. Each staff member has been carefully selected with not only a view to their skills complementing each other, but that they themselves can easily fit in and work in a

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small team. We are all supportive of each other and work well together, a must with a small team of 4. There are times when someone has to step into another role temporarily if another is away, or really busy and needs a hand. It is a must that everyone is willing to pitch in when required to get a job done, so it is common to see the Manager or Business Advisor not only doing their work, but also photocopying and assembling various presentations, or running up the road to do the banking or mail. On the rare occasion someone has moved on they have been replaced with this in mind. “The Manager’s belief that change is good is rubbing off on the staff, with some great ideas being presented for consideration for the future. While some staff (and Board members) embraced this attitude from the start, others have been slower and comfortable with the status quo. It has taken time and patience to show why something should change, and possible ways it might change with all ideas welcome.” Moving forward, the aim is to grow the Hub whilst at the same time providing the high quality solutions for which it has become renowned, as Kerry concludes. “Currently, the Hub is in the process of working through

rebranding, which is quite exciting but it is unbelievable the number of places our old logo is found. Each time we think we’ve changed them all someone will spot it again. Part of this rebranding is also expanding our services to offer coaching and other in-depth services to the small and medium businesses of the Hunter. With this in mind, we have sourced 2 high level, experienced business consultants to deliver these services. As this side of our business expands we will source additional consultants with similar skills levels and are excited for the opportunities this will bring.”

Company: Hunter Region Business Hub Contact: Kerry Hallett Contact Email: Address: Cnr Barton St & Merthyr St, Kurri Kurri, NSW, 2327, Australia Phone: 611300304794 Web Address:



Most Tranquil Retirement Living Accommodation – Queensland & Award for Excellence for Eastern & Western Cuisine - Queensland Jeta Gardens is a joint venture between Mr Choe Lam Tan and his group of local investors and KPJ Healthcare, the leader in Malaysia’s healthcare services industry. We profile this innovative organisation to learn more and explore the secrets behind its success. Over 30 years ago, when the career of Mr Choe Lam Tan, Founder of Jeta Gardens, was beginning to blossom his father suffered a stroke. Being a good son he resigned from his job as an industrial engineer to care for his father. However, this situation made him wonder, do children need to forego a career to perform a duty? After retiring many years later but with the question of elderly care still embedded in his mind, Mr Tan agreed to serve on the Queensland Seniors Council. The more he learnt about the ageing population, the more he felt compelled to improve not just the quality of life for seniors, but also the lifestyle they enjoy as well as that of their families. In 2002, with the simple aim of creating a place where older people could feel at home, Mr Tan and his group of local investors established Jeta Gardens. Their driving vision was for people to experience and celebrate cultural diversity within an environment offering retirement and aged care

services that combine Eastern values with the very latest Western technology. In 2011, KPJ Healthcare became partners of Jeta Gardens, they bring a wealth of knowledge and experience in Healthcare and the financial capability required to for the future growth of Jeta Gardens. Together, Mr Tan and KPJ Healthcare are committed to providing a safe, considered and professional service with the integrity and respect their residents deserve. His creation, Jeta Gardens offers both locality and liveability; situated only 30 minutes drive north to Brisbane City or south to the Gold Coast City Central via the nearby Pacific Motorway (M1). An expansive and serene environment is created as the vast majority of its 64 acres of grounds has being reserved for landscaped gardens and parklands. For those looking for spacious living with an adjoining space to park their car, the villas at Jeta Gardens are an ideal choice. With either two or three bedrooms and a single or double

secure garage, or undercover carport, residents can enjoy a relaxing lifestyle within the vibrant community. Each villa has a spacious, open-plan living area with large windows and glass doors leading to a private courtyard garden, ideal for barbecues and al-fresco dining. Built to the highest standards, villas have beautifully finished en suite bathrooms and practical kitchens that make entertaining easy. The safety of residents has been carefully considered. The kitchens are ergonomically designed and include gas-burner stoves with safety features. Smoke detectors, no-motion sensors and access to Jeta

Gardens’ 24-hour emergency call system are also integrated to ensure residents live confidently. Fundamentally, living in the villas at Jeta Gardens gives residents unequalled comfort and peaceof-mind.

Contact: Chi Tan Contact Email: Address: 27 Clarendon Avenue, Bethania, QLD, 4205, Australia Phone: 0061 403 265 990



Best Personal Care Product Producer 2017 Natures Organics has become an industry leader, with the success of its Australian made and owned operation currently providing employment for a skilled workforce of 130 men and women, each dedicated to their role of creating and producing sustainable product alternatives. We invited Jake Gauci to tell us more about the firm and the products it provides. Natures Organics has a commitment to producing naturally based environmental household cleaning and personal care products dating back to the 1950’s. The pioneering founder of Natures Organics, Terry Dowel, was the first person in Australia to process and stabilise aloe vera gel, and was also closely involved in assisting the initial development of Environment Protection Authority (EPA) standards. Since the beginning Natures Organics has been dedicated to providing products with the use of plant based ingredients, biodegradable surfactants and sustainable packaging. In the early 1980’s its product range began to evolve to cater to an ever changing marketplace. What has never changed is our passion for remaining true to the ‘back to nature’ inspiration behind its name, as Jake explains. “At Natures Organics our motivation is based on a philosophy of creating environmentally responsible products, of the best quality, at the lowest possible price. We do this not only to make them more readily affordable to Australian families, but to reward and provide incentive for people to do the right thing; to protect our planet and make the important shift to more eco-sensitive alternatives.

“It does not make sense to develop advanced products that ‘don’t cost the Earth’, then charge a premium that unfairly prevents anyone from purchasing and using them. Across our household cleaning and personal care offerings, our unwavering aim is to combine the best in green attributes with product qualities that succeed in meeting users performance expectations, along with outstanding value for money. The easier we make it for consumers to be environmentally aware, the more likely they are to get on board which is better not only for the planet, but for their hip pocket as well. “The use of quality environmentally responsible formulations, persistence in finding natural alternatives to chemical ingredients, ongoing investment in research and development and a firm belief in sustainable packaging has seen Natures Organics grow to produce more than 54 million units a year. Our range of over 120 products, encompassing laundry, dishwashing, household cleaning, skin and haircare categories is available through major supermarket chains throughout Australia and internationally.” It is this focus on providing high quality, natural products, that sets the firm apart from its competitors, as Jake is eager to showcase.

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“Overly aggressive cleaning products still dominate supermarket shelves, including those which are everyday household names and have been around for years. Even though many people are starting to give considerable thought to the impact of the products they put in their supermarket trolley, there is reluctance by consumers to move away from these wellknown “big brands”, despite the environmental damage they can cause. “As such, we are pleased to be able to offer more natural, environmentally responsible alternatives that minimise chemical waste and pollution, but still meet your performance expectations, at similar if not cheaper prices. When enough consumers make the choice to purchase environmentally responsible products, multinational corporations will have no choice but to align themselves with the shift. In turn they will be forced into becoming more accountable for what and how they produce and look at changing their ways. Only then will we see positive changes throughout the industry. Essentially, our views for a better future is what helps us drive a our purpose.” As such, Jake and his team have strong plans for future growth as they seek to build on their current success and go even further, as Jake proudly concludes.

“Fundamentally, Natures Organics’ ongoing growth has enabled us to keep looking to the future for those next steps our products and company can take. We are in the midst of a few exciting projects: the installation of over 5,000 solar panels onto our warehouse roof and the extension of our factory. The solar panels will mean we will be one of the largest solar stations in the southern hemisphere, powering our entire factory and warehouse during the day (with sufficient sunlight). The extension will assist in accommodating our growth, allowing us to plan for more product creations and retailer alignments.”

Contact: Jake Gauci Contact Email: jake.gauci@ Address: 31 Cornhill St, Ferntree Gully, VIC, 3156, Australia Phone: 0061 3 9759 0300



Best Skin Care Specialists 2017 - Sydney Ortron Corporation Pty Ltd are a research- based company in skincare operating for more than 35 years. Jacob Vromen tells us more about the firm and the services it offers. Established in 1982, Ortron has grown from a kitchen experimental laboratory into a boutique specialty production unit covering products both for humans and animals. The firm operate as a contract manufacturer offering our clients its formulations under its licence. Jacob outlines the range of services the company offers and how it works to provide excellence in all areas. “Here at Ortron, our aim is a specialty market both in Australia and abroad. We export approximately 60% of our production to South-East Asia, Europe and China. As a company we are of the belief that our policy using naturally derived products that are biodegradable, sustainable and environmentally friendly has proved right and answered the demands of the current market. “Therefore, our products are based on cutting-edge research and in many cases patented, such as our transdermal delivery system, our unique skin protectors, our advanced exfoliation treatment, our revolutionary shaving cream, etc, as described in J&J and AM manuals. Also, the fact that we do not have the so-called ‘label claims”, every element used in our formulations is at the effective working level.” What sets the firm apart from its competitors is its dedication to offering an ethical approach to

cosmetic development, as Jacob explores. “Personally, I believe that our ethical approach towards skincare and the honesty of our products are the two main attractions to our clients. This puts us apart from the mainstream manufacturers. Further, we are geared at relatively small production (25 to 500 litres), which together with our vast library of formulae, developed over a long period, make start-up

firms and small businesses, such as beauty salons, attracted to us.” Looking to the future Jacob and his team are keen to build on the current success of Ortron Corporation and grow even further, as he proudly concludes. “Moving forward, we are looking for research grants or collaboration with research institutes anywhere in the world. Further, we hope to enhance our

marketing and sales, so that we can become more recognised and appreciated in the long run.”

Company: Ortron Corporation Pty Ltd Contact: Jacob Vromen Contact Email: Address: PO Box 165, Botany, NSW, 1455, Australia Phone: 0061 2 9316 8080



Best SME Accountancy Firm - Melbourne Scott Partners is a Chartered Accountants based in East Malvern supporting a wide range of clients. We profile the firm to find out more and explore the secrets behind its success. Scott Partners believe that business performance relies on more than annual financial statements and tax returns. Instead, the firm aims to become a valuable member of your business management team by providing in-depth analysis to improve the clients’ business operations. Through broad and detailed research, the firm take into account business planning, forecasts, profitability analysis and a system of regular management reporting. Research indicates that accountants are a primary source of advice for business owners. In particular, astute advice into future planning and business analysis is valued highly. As such, Scott Partners aims to provide this by identifying key areas of frustration then setting goals based upon identified weaknesses, as well as analysing current situations vs. ideal scenarios using software modelling that predicts possible effects of business decisions before they are made. The firm also offers regular coaching, designing industry-relevant strategies to achieve goals and finally ensuring that clients are using control mechanisms such as working to a cash flow budget and tracking performance against intended targets and readjusting strategies over time. The firm’s client focused approach starts from the very beginning. The team’s process

of introducing themselves to new clients is to get them to very quickly tell us a bit about themselves. They then schedule in a 30 minute, free, no obligation meeting with our industry specialist Client Service Manager. From there both parties can decide together whether there is a good fit and the clients can decide on the value of working with this dynamic and innovative firm. Ongoing interaction with clients is conducted through the

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accounting software base of Xero, a cutting edge software which offers clients the chance to work at the forefront of the latest market developments and provides efficient, effective support. To ensure client satisfaction the company also utilises Agreed Fee, pay by the month technology so that clients do not receive shock bills. Overall, Scott Partners Chartered Accountants aims to take the hassle out of accounting and provide clients with the support

and solutions they need. This will remain the firm’s ongoing focus as it looks towards a bright and prosperous future.

Company: Scott Partners Chartered Accountants Contact: Scott Trevethan Contact Email: Address: Suite 6, 1949 Malvern Rd, East Malvern, 3145, Australia Phone: 1300 365 455 Website:



Best Rural & Industrial Shed Supplier 2017 Statewide Sheds are an Axedale based company that supply farm and industrial sheds to all Australian states. We profile the firm to learn more about the services it offers and its vast product range. As Australia’s best shed builders and designers Statewide Sheds operates a team of experienced builders who will ensure quality service every single time. Delivering from Bendigo, Sydney, Adelaide, Brisbane and Tasmania, the company is able to support clients nationwide. Contactable six days a week, the firm is committed to offering clients the very best, client focused solutions possible so that they know they are not just buying a structure; they are buying great service. More than just sheds, Statewide Sheds offers everything from aircraft hangers to portable frames, ensuring that clients need look no further for all their temporary structure needs. This wide variety of products are all competitively priced. The cheapest design shed is that with 4 metre bay spacing, when you stretch the bays out to 6 metres you are effectively taking away some of the frame steel, to compensate for this the columns and rafters have to be a larger/ heavier gauge steel, the roof battens and wall girts have to be upgraded from being able to safely span 4 metres to 6 metres, the cost of the heavier / larger battens and wall girts alone more than double in cost. Drawing on its vast experience in

the industry, and being registered domestic and commercial building practitioners, Statewide Sheds are able to provide clients with the very highest standard of support and service possible, and moving forward continuing to do this will remain its ongoing focus.

Company: Statewide Sheds Contact: John Smith Contact Email: Address: 85 High Street, Axedale, VIC, 3551, Australia Phone: 0061 3 5439 7601 Website:



Best Vehicle Body Shop 2017 - Townsville Shannon Crash Repairs Pty Ltd is a Garbutt car repair specialist offering a wide range of vehicle repairs. We profile the firm to explore the secrets behind its success so far. Founded in 2001, Shannon Crash Repairs has since grown through word of mouth and consistently satisfied customers. As such, its loyal customer base from Townsville and the surrounding area know they will be looked after at the firm’s workshop, and all repairs will be completed to the highest standard. The firm’s expert team is comprised of experienced, qualified tradespeople, led by owner and operator Damien Shannon, and they are all dedicated to offering clients the very highest standards of support and service. A major part of the firm’s business is smash or accident repairs for all makes and models. They can professionally repair or replace panels, respraying them if necessary with an exact paint match. All of its smash repairs are performed to manufacturer’s specifications so clients can be confident that they receive your vehicle back looking like new. Additionally, at Shannon Crash Repairs, vehicles often require respraying and it is of the highest importance that the firm are equipped properly to do so. Therefore, they have a professional spray booth on site, preventing contamination and maximising the quality and durability of the finished product.

Another specialty service that the firm can provide is fleet livery. They currently provide repair and auto body services for government, defence and corporate customers. Overall, quality repairs and friendly service are what our customers at Shannon Crash Repairs have come to expect, and if they need smash repairs, they trust this dedicated company to get you back on the road.

Company: Shannon Crash Repairs Pty Ltd Contact: Damien Shannon Contact Email: Address: 22 Hamill St, Garbutt, QLD, 4814, Australia Phone: 0061 7 4775 4797

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Best for Complete Project Management Solutions Tracey Brunstrom & Hammond (TBH) strives to provide clients independent, objective and sound management advice on projects from inception to handover. We invited Jonathan Jacobs to tell us more about the firm and the services it offers. Incorporated in 1965, TBH have provided a wide range of professional services on over 8,000 projects and 3,000 claims ranging from small boutique projects to some of the largest projects in the southern hemisphere. As such, the firm has an extensive professional relationship with local, state and federal government offices. Thanks to this vast experience TBH is called upon regularly to team up with government departments, providing advice on projects across transport, education, health and defence industries. Jonathan discusses how the firm has created a reputation for excellence since inception. “TBH is Australian owned and completely independent and can therefore be relied upon to provide objective, independent advice. Several TBH Principals are recognised as planning and scheduling experts by both national and international courts. Over the years, we have developed a reputation for providing solutions that are highly innovative yet practical and effective. A specialist and expert consulting firm, we provide a range of services including scheduling, planning and time management; cost management; project controls; P3M; project management; dispute resolution (expert reports and expert witness); and infrastructure

financial advisory services (TBHCA).” As with many industries, consulting requires experienced and dedicated staff who are committed to supporting clients, as Jonathan emphasises. “The culture within TBH is very much one of collaboration and teamwork. Our people work together to achieve common goals and to provide the best possible service to our clients. We treat our colleagues with respect, act with integrity and work on the basis that we all perform to the best of our ability. TBH has a busy annual training schedule, offering development in both technical skills and soft skills. This program complements the practical experience our employees gain and ensures our employees grow as individuals and are able to progress their careers whilst continuing to provide excellent client service. In addition to our diverse training program, TBH has an internal mentoring program to further support our employees with their career and personal development. “In order to cultivate this culture TBH looks to hire individuals who are aligned to our values, who have a passion for what they do and whose ambitions will assist in driving the business forward. The firm attracts the best talent in the industry by retaining an excellent reputation in the market

for looking after its employees, providing a supportive and teaching environment, and including people from the start of their careers.” Looking ahead, Jonathan foresees a wealth of opportunities in the government sector, especially with the pending infrastructure boom, and as such TBH is keen to expand in order to take advantage of this, as he proudly concludes. “Moving forward, TBH is keen to expand into Asia and the Middle East. Replicating the same

success we have in Australia in our international offices, it will be our top priority over the coming months and years.”

Company: TBH Contact: Jonathan Jacobs Contact Email: Address: Level 12, 15 Blue Street, North Sydney NSW Australia Phone: +61 2 9922 2511 Website:



Best for Portrait Photography 2017 Adelaide X Mark Photography provides unique photography services across South Australia. We invited Allan Griffin to tell us more about the services his firm offers and how it works to achieve excellence in every aspect of its work. Established for only a few years, X Mark Photography draws on Allan’s vast experience in the market to provide a wide variety of services including WallArt from landscapes, Urbanscapes nature and abstract, as well as portraiture in studio or location. Allan is a sole trader but he is committed to offering clients the very highest standard of service that meets their needs, therefore he works collaboratively with other professionals such as hair and makeup artists, assistants and other photographers when required. Allan discusses his clients in more detail and his favourite projects so far. “My clients vary from individuals, to businesses, charities and organizations. My favourite for evets is “The Credit Union Christmas Pageant” through Events SA. It is the largest event of its kind in the southern hemisphere, nothing better than seeing so many people happy and coming together for a common reason, also “the Adelaide Zombie walk” ÄVCON” taking portraits of people dressed up and acting is like no other experience. “I have also photographed in teams of awesome photographers in various other

events. All these amazing events have been challenging, but inspirational in developing my Candid, Photo Journalistic approach, capturing moments as they happen to tell your story. Documenting events is often a challenge but well worth the effort, especially when combined with social media to entice people to the clients’ page or events that they may present in the future. This also generates interest and interaction with your audience. Showing what has happened, is happening or is about to happen, or possibly what people have missed out on.” Portraits are another key area of work which Allan enjoys, and he is eager to outline how he works with clients to create unique photographs that stand the test of time. “Whenever I look over my family photos it takes me back to the moment that they were taken, and reminds me of those memories around that time, most of them fond, happy, but sometimes sad, maybe remembering the smells or aromas like Grandma’s homemade meals, Nana’s Indian curries simmering, or Dads’ BBQs, even camping trips and holidays we went on.

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“More precious to me are the photos of my kids being born, growing up, in hospital, playing, being themselves, sports days, school concerts, school photos, Holidays and even glamour; all these and more are memories that need to be recorded and remembered. Family are important people in our lives, capturing those moments that are treasured, are extremely important to me, having children of varying disabilities gives me an empathy to understand what is inside you is more important than how people first see you. “Overall, everyone is Beautiful, has a story to tell and deserves the time to co create a vision for you, immortalizing your youth or old age, through good health and ill health, capturing the essence of who you are and what you love in life.” Looking to the future, Allan is keen to move into new areas in

order to provide the services his clients need in this ever evolving market. “Moving forward I am keen to venture into the “Fine Art Nude”. I have already started working in this area, the aim is not to offer pornography but rather celebrating the human form, shapes, lines and curves no matter who we are, again respecting each individual with my values and professional code of conduct. I am also moving into pregnancy photography using henna, working with a very good friend and talented henna artist on this project”

Company: X Mark Photography Contact: Allan Griffin Contact Email: enquiries@ Phone: +61 452 296 275 Web Address:



Best Puppy Training Classes - Sydney Goodog Positive Dog Training provides dog training and puppy training to meet the needs of its clients. We invited Barbara Hodel to tell us more. Goodog Positive Dog Training has been running successfully for the last 10 years on the Northern Beaches Sydney. Drawing on this expericne the firm is able to offer a wide variety of courses to suit all needs, as Barbara outlines. “Here at Goodog, we offer a wide variety of classes on all levels (puppy preschool, teenage classes, advanced classes, Rally O, Agility, workshops for recalls, tricks and loose leash walking). We also offer in home consultations for problem behaviours. To ensure success, we only use positive reinforcement techniques that are humane, efficient and best practice. From one class a week we now run on average 8-10 classes a week, in home consultations and workshops. “Our mission is to keep every dog in his first and forever home. To achieve this, we provide support from puppy pre school, to teenage dogs as well as dog sports for mature dogs and help owners with older dogs. We now help owners with their second or even third dog. What marks us out as the best option for clients is that we are transparent with our methods and use positive reinforcement with our human clients, too. My background is in adult education. We are also better qualified than most

other trainers. This makes a huge difference in a currently unregulated industry. We are also committed to ongoing further education. Last year I travelled to Tampa Florida for the Pet Professional Guild Educational Summit.” Currently within the dog training industry, dogs are becoming more part of the family but also having more and more restrictions placed on them. It is extremely important to help owners to negotiate this narrow path without compromising the well being of their dogs. There is also not much tolerance anymore for normal but to us human inappropriate behaviours such as growling and snapping. While these are normal we obviously

need to teach them not to display any of these. However, this has to be done in a positive way as the use of punishment will only make it worse. As such, Goodog are keen to continue to offer their positive focused services and support a wider range of clients in the future, as Barbara concludes. “In the near future, we expect that the dog training industry will be regulated, as it should be. We are looking forward to this as we already are highly qualified, accredited and use only science based methods. We also follow a strict code of ethics as per our professional memberships. “To build upon our success even further, Goodog are just about

to launch our latest contribution to the wider community a free training site providing up to date and best practice advice from puppy hood to senior dog.”

Company: Goodog Positive Dog Training Contact: Barbara Hodel Contact Email: Address: 57-59 Annam Road Bayview 2104, Australia Phone: 0061 424 740 234 Web Address: Facebook: goodogpositivedogtraining



Best Adhesive Arachnoidids Information Platform 2017 The Australian Arachnoiditis Sufferers Association, Inc (AASQA) is a small charity based in Glenwood which aims to raise awareness on Arachnoiditis Syndrome, a debilitating disease. We profile the organisation to explore the vital work it undertakes. Arachnoiditis is a condition which begins with the inflammation of the Arachnoid Membrane covering the spinal canal and brain, this can cause a gradual build-up of fibrotic scar tissue which disrupts the flow of cerebro spinal fluid (CSF) around the nerves and deprives them of nutrition. Early symptoms can include severe low back and leg pain, numbness and chronic pain in leg(s) and feet, burning sensation, especially in the legs and feet, bladder and bowel dysfunction and severe headaches. Many patients with this condition complain of the feeling of walking on broken glass. Often there are no outward signs of the condition and the sufferers look deceptively normal; as the condition progress’s the symptoms may increase and become more permanent. Some patients use wheel chairs, and most patients with Arachnoiditis have to give up work completely which leads to a feeling of uselessness and loneliness at also losing the strength to keep up a social life. Known causes of the condition are the following: Tuberculosis, Meningitis, Spinal Tumour’s, Abscesses, Spinal Surgery or Trauma but by far the largest single cause: is medical intervention such as Myelograms using Myodil Dye, even water based Myelograms are now know not to be safe,

Radiculargrams, Epidurals (Steroids) and Lumbar Punctures and Cortisone Injections into the spinal canal. The aim of AASQA, which was established by Peter Groves, is to raise awareness and to obtain more recognition for Arachnoiditis. He lobbied the Australian Government and the disease was passed into

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law, and provided the disease with a medical code. Peter, who describes this as the `Worst Medical Scandal of the 20th Century`, wants to raise awareness on the life changing affects this disease, which currently has no cure, can have. Looking ahead, Peter remains dedicated to continuing this vital work and ensuring that he and

his members gain the recognition they deserve. Company: Australian Arachnoiditis Sufferers Association, Inc Contact: Peter J Groves Contact Email: Address: 46 Malvern Road, Glenwood, NSW, 2768, Australia Phone: 006107 55356655



Retail Strategist of the Year 2017 & Award for Excellence Product Development 2017 Magnolia Solutions supports clients across their entire business with a focus on retail, customer service, selling skills, sales and profit maximisation via tailored strategies and solutions. We profile the firm to find out more about the range of services it provides. Founded in 2008, Magnolia Solutions is the brainchild of Nancy Georges, a retail strategist, with over 25 years experience in retail, marketing, strategic planning, wholesale, product development, customer service, training and manufacturing in a diverse range of retail environments and product categories, in Australia, Asia, USA and Europe. Nancy established Magnolia Solutions in response to an increasing demand from retailers for marketing support. She is now working with them on all aspects of their business to increase profitability and give them the lifestyle they seek. Identifying the need for support and resources for independent retailers; she developed programs and strategies that are realistic and achievable, based on her practical experience within the retail industry. Through her role in the firm she works with Retailers, Shopping

Centres, Councils, Chambers of Commerce, manufacturers and service providers on all aspects of their business based on my practical experience within the retail industry. Her expertise is in all areas of retail, marketing and digital integration, ensure that she is able to address and develop client’s needs to ensure the business’ growth and profitability. In addition, she is a social media expert who is sharing her skill and know-how with clients and at conferences, seminars, workshops and masterclasses. Nancy started The Business Crew in 2014 as a way to support and encourage retailers and small business owners to navigate their way through the new connected marketplace. To give back to the industry, Nancy is also a keynote speaker and trainer on a wide range of topics that are focused on all aspects of retail, especially; retail fundamentals, the new customer, social media, website and e-commerce, customer

service and strategic planning. She wrote “7 Powerful Ways to Boost Retail Profits, In Any Economic Climate” to help retailers reconnect with the basic fundamentals of a successful retail business. Looking ahead, Nancy and her team at Magnolia Solutions will be seeking to continue to support their clients and offer them the

very highest standards of support and service.

Company: Magnolia Solutions Contact: Nancy Georges Address: PO Box 442, Rose Bay, NSW, 2029, Australia Contact Email: nancy@ Phone: 0061 2 8003 5585



Best Specialised Hairdresser - Victoria ATS Hair Studio is an innovative hairdressing specialist based in Brunswick East, Victoria. We profile the firm to find out more about the range of services it offers and examine the secrets behind its success. Drawing on its vast experience in the hairdressing industry, ATS is on a mission to delvier exceptional quality and service to all clients on each and every visit to the salon, whilst they strive to exceed every client’s expectations.

Company: ATS Hair Studio Contact: Anthony Tucci Contact Email: Address: 406 Lygon St, Brunswick East, VIC, 3057, Australia Phone: 0061 3 9380 2757 Website:

The salon specialises in all aspects of hairdressing from foiling, keratin treatments, thermal straightening, exciting style cutting, super long hair extensions, catwalk and bridal hair up, to name just a few. Through continuous quality training the firm’s team pledge, using the latest trends and techniques to create a look clients can be proud of. This dedicated team is dynamic, unique, innovative and creative. To achieve the client’s desired look every time, ATS utilise the latest equipment available in the industry, including professional equipment, products and services. For those looking to get the salon look at home, ATS retail and use an extensive range of hair products including Pure Evoke, Pure Evolve, ANC (ammonina free), Pravana, Affinage, LK colour cream, EVO, MUK and Cloud Nine. Ultimately, the team’s talent and passion have made ATS Hair Studio known throughout

the hairdressing world. This energetic team will ensure that every client experiences quality customer service at its best and indulge in the finest hairdressing services.

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Best Wildlife Tour Operator - Australia Originating from Melbourne Australia, Raw Wildlife Encounters (RAW) is in its basic form is an accredited travel agency, but beneath all of this, RAW does a lot more, as Founder Jessica McKelson explains. Established in 2009 RAW runs tours in which travellers take part in unique, lifechanging orangutan and other wildlife encounters and learn more about them, with a large portion of the holiday cost going directly to helping conservation efforts. Jessica explains how the firm works to create these life changing experiences for its clients. “With tour options mostly in and around North Sumatra Indonesia, here at RAW we believe in grass root community eco-tourism and promote responsible travel within all the destinations we work, with other tour options available inside of Borneo (Malaysia), Sri Lanka, Africa, Brunei, Mongolia, Congo and Uganda. “What sets us apart is that we have a unique style of only taking small groups at a time so our traveller are able to personally connect with the communities and conservation projects that their travel dollars support. Since our inception, RAW and our travellers (through their associated charity) have generated over AUD 1mil back into the local eco-tourism economy within North Sumatra, and over AUD 500k has gone back into the orangutan and community based conservation initiatives.”

Founder and CEO, Jess developed this leading edge eco-tourism model after experiencing four months in Sumatra Indonesia following on from becoming the youngest Australian to be awarded the International Specialised Skills Institute (ISSI) fellowship. During her time in Sumatra she was mentored by leading conservationists, and realized the importance of working closely with local communities and spreading the knowledge so they can make a positive and lasting impact. She was also confronted by the devastation of what was happening to the orangutan habitats, and seeing so many orphaned orangutans and no forests for them to go to, affected her on a deep emotional level. Ever since then, she has dedicated her life to being an ambassador for protecting orangutans and their habitats. On her return to Melbourne, whilst still working at Melbourne Zoo, she began working closely with the local Tangkahan community to support them and deter their focus from illegal logging and destroying of endangered wildlife’s habitats and poaching, to instead being custodians and responsible for the forest and wildlife within it. She began to lead tours to Tangkahan so that travellers could experience the wonder

of the community, forest and wildlife and see where their travel dollars are of help. She worked closely and trained many locals to be guides and share their knowledge, understanding, skills and cultures. With these successful tours, Jess was able to engage in a number of leading edge initiatives that allowed RAW and our travellers to give back to these communities they visited. She concludes by outlining her firm’s mission and its ongoing focus on achieving this. “Ultimately. RAW’s mission is to foster responsible tourism that benefits local people and wildlife in all our travel destinations. Through our sound ethical principles, we aim to ignite a passion in our guests which

leads them to becoming more environmentally conscience. We support the responsible travel industry by providing the best industry technical skills and knowledge, quality travel arrangements and expertise that guests seek on their next getaway.”

Contact: Jessica McKelson Contact Email: Phone: +61 409162946 Web Address:



Best Australian Wine-Maker 2017 McWilliam’s Wines Group crafts, markets and distributes a portfolio of premium table wines and fortified wines globally. We caught up with Garrick Harvison to find out more. McWilliam’s is a family owned winery which was established in 1877 in Australia. The firm’s core brands include award winning wine, McWilliam’s, Mt. Pleasant and Evans & Tate. The firm operate on a global level with its key markets being China, Hong-Kong, Australia, USA and the UK and have distribution networks in many other countries within these regions. Garrick discusses the firm’s mission and how the company works to ensure that clients’ receive the very highest standards.

both be proud of. From our CEO, Jeff McWilliam and the family that guide the organisation, to the winemakers who spend hours crafting wines that receive global accolades to the whole team who together are passionate about bringing McWilliam’s wines to our customers and consumers. It is their dedication and commitment that make McWilliam’s stand out from the competition.”

“The McWilliam’s mission is a simple one, to become the most successful family owned wine company worldwide. In order to achieve this, we have up weighted our activity and resource in key markets both with investment and people and are focussed on brand building across our key brands to drive long term sustainability to ensure longevity for future McWilliam’s generations.

“Being based in Australia is a huge benefit to the quality of our wines. Australia’s climate, fertile soils and our clean environment mean that our grapes ripen in non-polluted regions and deliver premium quality wines. Our main winery operation in the Riverina is an agricultural region of south-western New South Wales, Australia. The Riverina is distinguished from other Australian regions by the combination of flat plains, warm to hot climate and an ample supply of water for irrigation.”

“Fundamentally, we believe that the family ownership of McWilliam’s who hold true to our values of authenticity, sustainability, passion, courage and excellence are key differentiators when it comes to working with our clients. We value long term relationships with our clients which seek to form collaborative and mutually beneficial outcomes that we can

Australia is renowned for the quality of its wines, and Garrick is proud to outline the benefits of being based in this diverse country.

Looking to the future, Garrick foresees a number of developments in the market which will provide great opportunities for McWilliam’s. “Currently, within the Australian wine market we continue to witness the ongoing

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consolidation of companies within multiple industries across the corporate Australian landscape. In addition to this we are seeing technology change the retail offering with more consumers buying on line. As this trend continues retailers are beginning to offer more than just a ‘shop’ in traditional retail outlets – it is all about an ‘experience’. We are upgrading our on line offer to accommodate for these trends and upgrading our on line presence so that consumers can find our brands, explore our rich history and make it easier to purchase them either direct from us or our many retail partners. “Ultimately we are extremely energised about the future of McWilliam’s, as a family owned company that was established 140 years ago we are committed to ensuring our longevity and

therefore we need to ensure that we innovate and change so that we are relevant to our consumers across our key markets. We are investing in our brands to appeal to different consumers and recently launched a number of innovative wines that address many different segments of the market.”

Contact: Garrick Harvison Contact Email: gharvison@ Address: Jack McWilliam Road, Hanwood, NSW, 2680



Best Ammunition Retailer - Victoria Golden Flash Cartridges is Victoria ’s cheapest manufacturers and producers of reloaded and new ammunition. We profile the firm to learn more about this dedicated, family run business. Supporting farmers and businessmen and women from all stretches of Victoria, Golden Flash Cartridges provides a wide range of shells and ammunition as well as firearms, archery equipment and even fishing rods. Locally owned and operated by Mary Woodlock and Greg Martin, the firm aims to meet the varied needs of its clients from across the region. Mary has been reloading ammunition for 20 years going back to competition days of full bore shooting. Greg has been reloading for 50 years going back to his hunting days. Drawing on this experience, the pair are able to support clients and provide them with great service and support as well as selling high quality products. To ensure the very best quality for all clients, Golden Flash Cartridges are proud to be associated with Bronzewing products. The firm have shotgun cartridges on the shelf, Australian made to partner its Australianmade centrefire ammunition. Ultimately, it is this combination of quality products and expert service that ensures everyone who visits Golden Flash Cartridges receives the very highest standards of service and support.

Company: Golden Flash Cartridges Contact: Mary Woodlock Contact Email: Address: 66 Nolan St Maryborough, VIC, 3465, Australia Phone: 0061 3 5461 4400 Website:



Best T-Shirt Printing Company 2017 Budget Screen Printing offer custom printed products Australia wide. We spoke to Charmaine Pengelly to find out more about the firm and the services it offers. Budget Screen Printing specialise in quality t shirt screen printing at budget prices and offer a range of printing styles to meet all your screen printing needs. Whether the client is a corporate wholesale client, fashion label, sporting team, school or in fact anyone needing screen printed apparel or promotional products, Budget Screen Printing can help, as Charmaine is eager to emphasise. “Budget Screen Printing offers printed apparel, uniforms, bags and promotional products throughout Australia. Using an online strategy, we have managed to capture a wide audience of customers throughout Australia. These range from high end fashion customers to hi visibility workwear for mining companies and tradesman. We specialize in a customer service oriented approach whereby the customer knows where their order is at all times and we offer a quick turnaround, these things, along with a top-quality product have helped us stand out in a competitive market. “The mission of Budget Screen printing is simple, provide top quality products and service at an affordable price. Do it fast, do it well and make the customer happy. Having these things clearly defined has hugely helped

us achieve our goals over the past few years. We have taken a very new-school approach to growth management whereby we consider our team to be the most valuable asset of our business. We strive every day to build morale and have a team which has a huge amount of confidence in each other and themselves within each role. We have a team meeting fortnightly and the sole purpose of this meeting is to get 1% better at what we do, this is a figure that seems so achievable and everyone in the team can grasp the idea, yet our entire team evolving at 1% every fortnight has seen enormous results in better sales figures, less mistakes, better culture and in-turn, an enormous increase in customer satisfaction. We have always found the simple things to have the greatest effect.” The team is a vital part of Budget Screen Printing’s success as they provide the very highest standards of client service, as Charmaine explains. “What truly sets us apart is our dedication to our clients. We are so often complimented by our clients for having great service, this has helped us grow significantly in the last 5 years. Not only from word of mouth, but we receive great Google reviews and comments on our Facebook from happy customers. Our differentiation from competition comes in

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all forms, we spend very little time looking at our competitors’ strategies, price matching etc., we choose to look to the most successful brands in the world and draw business inspirations from the likes of Apple, Google, Shopify, Salesforce and other large companies with great corporate identities, we choose to implement strategies used by these companies rather than looking to our direct competitors. I believe this has given us an edge and it is also built a great platform to inspire our team and our customers. “Simple things like a pool table in the office, great coffee machine and beers in the fridge go a long way in creating an environment internally which very quickly is projected outwards to our customers. Our team love being here, I will often leave at 6.30 or 7pm and our graphic artist will be creating artworks, he sometimes has a beer on his desk by that time, but it’s well deserved by that time of day. We feel this is a testament to the culture we constantly try to create. Everyone enjoys their role; everyone is equally important and has the same amount of say in decisions. Giving everyone in our team a voice is such a powerful thing and we are proud to have created that culture.” Overall, Budget Screen Printing promise to clients the best results using the best printing

process at the best price. To ensure excellence the company tailor their services to meet the individual needs of every client, communicating with them throughout the process, and working to keep ahead of emerging trends in the industry and this will remain its ongoing approach as it looks towards a bright and exciting future, as Charmaine concludes. “Recently, we have noticed a trend in the market back towards Australian suppliers which is great to see. I think it could be the strengthening of the USD against the AUD has made offshore production less price competitive. We have also noticed a huge amount of longer run and larger order customers bringing their business back into Australia because they maintain a level of control that you just don’t achieve with offshore production. Both of these factors have been good for our growth and we look forward to taking advantage of the opportunities the future will bring.” Company: Budget Screen Printing Contact: Charmaine Pengelly Contact Email: charmaine@ Address: Budget Screen Printing, Sunshine Coast, QLD, 4575, Australia Phone: 1300 851 626 Website: www.



Recycling Services Provider of the Year Brisbane Queensland Metal Recyclers (QMR) is a family-owned and operated metal recycling company. We explore the secrets behind the firm’s success so far. Established in 2003, since inception QMR has developed into one of Queensland’s leading metal

Company: Queensland Metal Recyclers Pty Ltd Contact: Nick Chambers Contact Email: Address: Yard 15, Darlington Park Industrial, Estate, Peachey Road, Yatala, QLD, 4207, Australia Phone: 0061 7 3386 1477 Website:

recyclers. Now, QMR trades in both ferrous and non-ferrous metals. Metal is purchased by the firm’s experienced trading team, is processed by the firm in either of its two Queensland yards, and is primarily exported overseas, with a small portion being sold locally. Materials which can be recycled by the firm include brass, batteries, white goods, radiators, copper, lead aluminium and all other metals and their many alloys. The firm draws on the vast expertise of its leadership team to ensure excellence. CEO Nick Chambers has over twenty-nine years’ experience in the metal recycling industry. He has been involved in the purchasing and sale of ferrous and non-ferrous metals and all facets of the recycling industry.

& Europe to further enhance his knowledge in the field and source niche export markets and contacts. Nick is supported by Daryl White as General manager with over 25 years’ experience and Andy Lee as trading manager.

Nick has been in management roles for some of the largest metal recycling companies in Australia and has also operated his own metal recycling companies in Victoria and Queensland. He has travelled extensively throughout Asia

Commencing his career in 2003, Andy quickly found a pathway into a trading position and was keen to learn the ropes of the metal recycling industry. His passion and drive projected him into an additional supervisory role which again stemmed to a

natural progression into a Senior Management position. Daryl and Andy are both highly regarded in the industry for his exceptional relationship building skills, seeing them maintain strong rapports with a large number of clients for many years. Throughout their travels to Asia and Europe, Daryl & Andy have been able to extend on their knowledge surrounding the different facets of the industry and see first-hand the recycling process at its tail end.

Our combined ability to motivate the team to harness new ideas for increased productivity and turn them into a reality is promoting rapid expansion within our business. This will assist the firm to crack into new export markets and generate better returns for its customers. Overall, QMR is committed to maintaining a strong presence throughout the community and continually strives to uphold its corporate responsibility: “Recycling for the environment”

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