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Khushiyon ki Home Delivery


High Performance Delivered


Think Different


Make . Believe


Leading Innovations


The citi never sleeps


The worlds online market sleep


Are these the AIESEC Experiences WE strive to deliver???


WHAT IS NPS?  Net Promoters Score

 M.O.S for Quality


THE ULTIMATE QUESTION :-

$*%^

DETRACTORS

PASSIVES

PROMOTERS


Customers and Products of AIESEC:  Exchange Participants (EPs)  Interns (Trainees)  Members

– Global Community Development Program (GCDP) – Global Internship Program (GIP) – Team Member Program (TMP) – Team Leader Program (TLP)


Customer Experience Management

“NPS is a tool for customer experience management.�


Why is Customer Experience Management Important? Satisfied customers bring in NEW BUSINESS. Customer Centric approach makes us RELEVANT. Innovations and Development of Products. Makes us More CREDIBLE as an Organization in the market.


CUSTOMER GAUGE https://www.cg-express.com/an/login.php


How does it work? Survey Forms are sent: Survey Forms Responses

Evaluation

1. Matched 2. Realized 3. Completed

Responses:

Level 1 Issues Level 2 Issues Evaluation: % of Promoters % of Passive % of Detractors

Firefighting

Firefighting


How does a Survey Email look like ???


How is your Response recorded???


Current State AIESEC in Ahmedabad NPS

Response Rate

iGCDP:

19

iGCDP:

19

iGIP:

6

iGIP:

6

oGCDP:

35

oGCDP:

35

oGIP:

0

oGIP:

0


Identity

Rejuvenate This is US

This is AIESEC in Ahmedabad Behavior

Inspire


NPS session