Khushiyon ki Home Delivery
High Performance Delivered
Make . Believe
The citi never sleeps
The worlds online market sleep
Are these the AIESEC Experiences WE strive to deliver???
WHAT IS NPS? Net Promoters Score
M.O.S for Quality
THE ULTIMATE QUESTION :-
Customers and Products of AIESEC: Exchange Participants (EPs) Interns (Trainees) Members
– Global Community Development Program (GCDP) – Global Internship Program (GIP) – Team Member Program (TMP) – Team Leader Program (TLP)
Customer Experience Management
â€œNPS is a tool for customer experience management.â€?
Why is Customer Experience Management Important? Satisfied customers bring in NEW BUSINESS. Customer Centric approach makes us RELEVANT. Innovations and Development of Products. Makes us More CREDIBLE as an Organization in the market.
CUSTOMER GAUGE https://www.cg-express.com/an/login.php
How does it work? Survey Forms are sent: Survey Forms Responses
1. Matched 2. Realized 3. Completed
Level 1 Issues Level 2 Issues Evaluation: % of Promoters % of Passive % of Detractors
How does a Survey Email look like ???
How is your Response recorded???
Current State AIESEC in Ahmedabad NPS
Rejuvenate This is US
This is AIESEC in Ahmedabad Behavior