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training portfolio 2010

TRAINING PORTFOLIO 2010

(01224) 343902

get your career on the right course For further information on our courses go to: www.agcc.co.uk/training

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aberdeen & grampian chamber of commerce

Business Mentoring Scotland

THAT’S A GOOD IDEA!

I OUR NETWORK WILL GROW YOUR IDEAS AND INNOVATION

For further information, telephone 0845 609 6622

f your business has plans for expansion in the future it makes sense to have the help of someone who has been "over the course" to help make the most of the opportunities and avoid the pitfalls. Business Mentoring Scotland is a free Scottish Chambers of Commerce service in partnership with Scottish Enterprise. It aims to match a businesses needs and objectives to one of our large pool of mentors whose knowledge, skills and experience will help to turn your business dreams into reality and is now expanded to include Highlands and Islands. Open to any growing business more than one year old, the mentoring programme can be tailor made to suit growth potential and time constraints. Call us on 0845 609 6622 and ask about Business Mentoring or email: businessmentoringscotland@agcc.co.uk

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www.businessmentoringscotland.co.uk t: (01224) 343902, e: training@agcc.co.uk


training portfolio 2010

contents 4

Welcome from our Chief Executive

COURSE TITLES 5 people and business management 6 personal development 7 skills for business 8 finance 9 international business 10 sales and marketing 11 hr and employment law 12

2010 training calendar at a glance

FURTHER DEVELOPMENT 14 in company training 14 sage 14 IT training 15 lunch and learn 16 introduction to project management 16 project management professional 17 management plus + 18 vocational qualifications (SVQ’s)

contents

INFORMATION 20 room hire 21 how to book 22 how to find us 23 terms and conditions

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For further information on our courses go to: www.agcc.co.uk/training


aberdeen & grampian chamber of commerce

welcome

T

here has probably never been a better time to focus on the need to invest in the skills and competences of your team. It is your staff who will give you the edge over the competition during a 2010 that is likely to be a steady year rather than a return to growth. Your staff will give you sustainable competitive advantage. They carry the knowledge and skill to further develop your business. Continuing to develop your workforce will not only encourage loyalty but also improve productivity, Aberdeen and Grampian Chamber of Commerce aim to put members at the heart of the Chamber and the Chamber at the heart of the region. We understand our North-east market and has adapted our training provision to ensure all organisations, large or small, member or non-member, have the opportunity to enhance their skills. Our short course calendar, with 60 course titles and 150 scheduled dates, provides a spectrum of soft skills training unrivalled in the area, and is directly driven by your needs and wants.

welcome

Exclusive, in-company training courses and programmes can be developed and delivered to satisfy your business outcomes and available budget. Our comprehensive ‘Lunch and Learn’ programme provides bite size, focused development, targeting key issues and minimising spend and time out of the office.

Business Mentoring supplies a platform for peer to peer knowledge sharing and learning, and reinforces real life examples that could make your business thrive. Vocational Qualifications allow for individuals to develop in their current roles using work-based learning, supported by experienced Chamber coaches / assessors. AGCC has a personal development learning experience to satisfy nearly every learner requirement. We pride ourselves on quality service provision, adaptability and competitive pricing. We look forward to welcoming you and your delegates to our courses.

Bob Collier Chief Executive

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t: (01224) 343902, e: training@agcc.co.uk


training portfolio 2010

people and business management Motivation and Delegation

This programme will show busy managers how to delegate properly and by using this skill, help motivate and delegate their own staff.

Essential Management Skills

2 day

This programme ensures managers are equipped with the knowledge and skills required to perform their duties in an acceptable and proactive manner.

Strategic Commerical Awareness

This course provides an understanding of how to determine the nature of their business and identify opportunities and threats from internal and external factors.

Communication Skills for Managers

Gives insight into your own communication style ensuring that expectations of staff and clients are clear, potential is developed, motivation improved and positive relationships established.

Leading Successfully to Enhance Performance

2 day

Provides skills and tools to help you have meaningful conversations with your team and to ensure that their individual strengths become aligned with business goals.

This course will highlight the issues surrounding remote management of staff and will seek to provide solutions to the challenges.

people and business management

Remote Management Skills

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For further information on our courses go to: www.agcc.co.uk/training


aberdeen & grampian chamber of commerce

personal development Time Management

Train the Trainer

Communciation and Interpersonal Skills

Train the IT Trainer

This workshop is full of tips and techniques to increase productivity and work effectiveness, assist delegates to work ‘smarter’ and improve their work/life balance.

This highly interactive course concentrates on how and why we communicate with others; with focus on first impressions, establishing rapport and influences on individual behaviour.

Business and Workplace Etiquette

This course will highlight ways of improving interaction with colleagues and clients; how to behave at work and cope with those that don’t.

Improve Your Professional Confidence

personal development

This interactive and practical course will identify individual strengths by developing techniques to promote a more positive and confident selfimage when dealing with others.

Do you run training courses, or carry out one-to-one coaching in the work environment? If you would like to improve your technique, this practical and interactive course is for you. 2 day

Aimed at those who have the requirement to run classroom sessions, to provide helpdesk support, or to conduct one-to-one coaching. Concentrates on the behavioural aspect of training and coaching to provide the insight to “why” training can be problematic as well as “how” to train or coach people. * Second day is optional

Deliver Effective Presentations

This course will develop your ability to prepare for and deliver a confident and effective presentation.

Assertiveness at Work

Provides practical tools and empowers delegates to handle challenging situations, awkward people and difficult conversations.

Advanced Presentations

You will be given an opportunity to assess audience needs, challenge your delivery techniques and cope positively with objections and aggressive questioning. * 5 minute presentation required

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t: (01224) 343902, e: training@agcc.co.uk


training portfolio 2010

skills for business Reception and Telephone Skills

Provides skills, knowledge and confidence to develop a positive, lasting relationship with your customers on the telephone and face to face.

Advanced Reception Skills

Effective Business Writing

For anyone looking to brush up on business-related writing (e.g. memos, appraisals, proposals etc). Also tests perceptions of what is right and the failings of spellchecker!

Develops receptionist skills with focus on negotiation techniques, assertiveness and confidence to improve their own and internal communication within the organisation

Report Writing

PA's Guide to Personal Effectiveness

Essential Supervisory Skills

Highlights the influential role of the PA, focusing on communication, conflict and management skills.

Aimed at people who have to write reports and would like some help with preparation, structure and design. (Please note that this is not a course in technical report writing.)

Designed to meet the needs of new or partly experienced supervisors and team leaders. An intensive one day programme giving an ideal foundation for a range of management training.

Taking Notes and Minutes

Effective Meetings and Facilitation

A day’s workshop which will enable attendees to prepare and plan for effective meetings and to maximise the time invested in those meetings.

Customer Service

This comprehensive customer service programme is aimed at anyone who interacts with customers both internally and externally.

Project Management

An introductory course designed to clarify and explain the basic concepts of projects and project management and to give delegates the confidence in their project environment.

skills for business

Enables delegates to recognise the importance of minutes and build confidence in their note-taking abilities; understanding why and how to take minutes efficiently and effectively.

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For further information on our courses go to: www.agcc.co.uk/training


aberdeen & grampian chamber of commerce

finance Introduction to Finance Terms and Concepts

Areas covered will include why financial records are maintained, the importance of accounting systems, financial terminology, an overview of the financial statements and why “cash is king�.

Introduction to VAT

VAT, the simple tax that everyone loves to hate, the tax that demands respect. This event will cover all the essential VAT themes that people working in an accounts department need to know.

Finance for Non-Finance Managers

Introduction to Budgeting and Planning

2 day

Understand the language and processes of budgeting, costing and pricing and identify factors that impact on business performance, allowing staff to identify and plan for these and regularly monitor performance against budget.

finance

Provides delegates with a solid grounding in all aspects of finance, including interpretation of financial statements, investment appraisal decisions to management accounting, budgeting and planning.

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t: (01224) 343902, e: training@agcc.co.uk


training portfolio 2010

international business Understanding the Oil and Gas Industry

1/2 day

For anyone in a non-technical or specialist role wishing to gain an overview of the oil and gas industry and its structure/functions in the extraction and production of these resources.

Introduction to Import Rules

Importing is more complex than buying from a UK supplier and when things go wrong, sorting them out can be difficult and expensive. This seminar will help you to avoid the most obvious pitfalls.

Introduction to Export Rules Introduction to INCO Terms

1/2 day

This seminar will explain International Commercial Terms (INCO terms), and how traders can use them in buyer or seller contracts to make clear who is responsible for the goods at each point of the transport process.

Your Letter of Credit

This highly interactive course will equip delegates with the skills they need to successfully negotiate payment against letters of credit.

This programme is aimed at all administrative staff involved in the preparation of international trade documentation and senior management responsible for managing staff involved in these processes.

HM Revenue and Customs Shipwork End Use Awareness

1/2 day

Introduction to IPR

1/2 day

This programme is aimed at all personnel who are involved with the logistics and materials control functions including the purchasing/ inventory/financial and shipping departments.

Provides delegates with an understanding of commercial, transportation and official documentation. The course will also explore how they are sourced and the time taken to obtain such documentation.

This programme is aimed at anyone involved in the import or export of goods; who needs to be aware of their obligation and exposure to taxes.

international business

Export Documentation

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For further information on our courses go to: www.agcc.co.uk/training


aberdeen & grampian chamber of commerce

sales and marketing Basic Selling Skills

This programme is designed to assist with the provision of a robust and structured approach to selling in a business to business environment.

Advanced Selling Skills

This programme is designed for existing sales people who want to increase their skills by taking a more strategic approach to managing client’s requirements and maximising opportunities.

Telephone Sales

This course is to enable attendees to become successful telephone sales people and to maximise sales opportunities and develop professional selling expertise.

Negotiating and Influencing Skills

This programme provides insight into fundamental negotiating and influencing skills including negotiating tactics, the skills of persuasion and other communication skills necessary for the success.

Creating Successful Tendors

(1:1 follow up) The objective of the course is to ensure that the audience is more confident in producing proposals/ tenders, which stand out from the competition. The audience will be introduced to a systematic approach to develop their proposals to reduce time spent and improve effectiveness.

eMarketing

“Half full or half empty” are you in or out – possibly don’t know – then this is for you. Understanding eCommerce in relation to strategy, positioning and integration with the business plan.

Introduction to PR

This course aims to provide delegates with practical tips on how to generate editorial press coverage by working successfully with target journalists not only in the Northeast of Scotland but also nationally.

Writing for the Web

sales and marketing

Advanced Negotiation Skills

Provides delegates with the support and guidance on how to employ practical skills to conduct win-win negotiations at a senior level.

How to use the web to get your business messages across in a professional manner - on web sites, forums, blogs, emails and social networking sites.

Introduction to Marketing

Provides a thought provoking insight into marketing and an understanding of how marketing can be used effectively in business.

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t: (01224) 343902, e: training@agcc.co.uk


training portfolio 2010

hr & emloyment law Interview Skills

Introduction to Mediation

Advanced Interview Skills

Dealing With Difficult Employment Situations

Provides practical tips and advice on how to conduct effective interviews and stay within the legal constraints of employment legislation.

This workshop is designed to help delegates to enhance their interviewing skills for use in a variety of situations.

This practical course introduces delegates to a positive and proactive approach towards workplace conflict - mediation.

At the end of this course delegates will have the techniques and knowledge to be able to deal with difficult situations more effectively.

Importance of the First 90 Days

HR for Non HR Managers

At the end of this course delegates will understand their responsibilities with regard to HR issues, potential penalties for getting it wrong and perform their duties with confidence.

Resolving Conflict

Let’s aim for a harmonious workplace! This course will give you the skills to ‘nip conflict in the bud’ before it escalates and staff involved turn to formal procedures.

Practical Appraisal Skills

Explores why we do appraisals, how to get the maximum benefit and how to avoid it being an annual kicking session.

Introduction to Employment Law

Managing Cultural Diversity

Employment Law Update

The End - Compromise, Dismissal and Retirement

A practical, user-friendly, plain English tour around the essentials of employment law. A must for any business wishing to avoid pitfalls and ensure an easier life.

Employment law is a moving target. Keep up to date with the changes and developments your business needs to be aware of to stay at the cutting edge and out of the employment tribunal!

Practical tools will be taught to help reduce any cross cultural misunderstandings and encourage positive working relationships.

All things (good or bad) must come to an end, including employment. Get skilled up with this practical guide and useful materials to equip your business with the know-how to get it right.

For further information on our courses go to: www.agcc.co.uk/training

hr and employment law

The first 90 days are critical and this programme is about allowing you to understand what you need to know as well as how to plan, implement and measure the success of your first 90 days.

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aberdeen & grampian chamber of commerce

training calendar

training calendar

Training Calendar 2010

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t: (01224) 343902, e: training@agcc.co.uk


training calendar

training portfolio 2010

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For further information on our courses go to: www.agcc.co.uk/training


aberdeen & grampian chamber of commerce

In company This flexible and tailored approach to skills means that employees receive full benefit from bespoke content. We have the ability to deliver one off training courses either from our existing training calendar or with requested content. Highly experienced tutors with practical backgrounds in their areas of expertise, deliver interactive and informative training to suit your needs. Initial research can be done to ensure that content tackles relevant internal issues or approaches ideas generated through changing market demands. Confidential issues, such as finance, HR, and customer care, are often welcomed on an in company basis due to the complex and confidential nature of the subjects. Training can be conducted on your own premises for convenience and to fit your staffing schedule; but also in our own purpose build training rooms. Our facilities are equipped with all audio visual equipment and are fully air conditioned. We are also happy to deliver training on your company premises.

Sage Training As a SAGE accredited business partner, Acumen specialise in supporting clients in all aspects of SAGE Instant, Sage 50, Sage Job Costing, Sage HR, Sage Payroll, Sage Forecasting & Sage ACT! CRM software. Acumen employs accountants as well as software specialists and we can ensure your software is set up in a manner that suits your business.

further development courses

Our Software consultants help and advise clients to select the most appropriate software.

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Acumen Business Solutions will: Install & setup SAGE to suit your requirements Assist in importing data from other software packages Upgrade existing SAGE packages Provide consultancy/training to staff at all levels Can provide troubleshooting and ongoing support

IT Training Solutions are one of the longest established IT providers in Scotland and have been supporting, training, developing and connecting businesses for over 18 years. With ICT Engineering Support, Microsoft Authorised Training, Software Application Development and Server Infrastructure Strategy teams all under one roof, Solutions complement your existing IT capability or offer a fully outsourced IT service. Using a variety of fully flexible training methods, Solutions have the capability to assess, plan, arrange, justify and execute all forms of IT training at our fully equipped training centres, on your site or through the use of our portable training school. We create efficiency and cost reduction through effective training. Solutions are a Microsoft, VMWare & CITRIX Partner and a Microsoft Authorised Competency Testing Centre.

t: (01224) 343902, e: training@agcc.co.uk


training portfolio 2010

lunch and learn Our programme of bite size sessions is designed to target key areas of development, highlighted by our client base. These sessions minimize time out of the office and provide an excellent resource for those wishing to refresh existing knowledge or perhaps explore a topic relevant to their business in more detail. 12.00

Registration, buffet lunch and Networking

12.15

Welcome from the AGCC

12.15 – 1.30

Presentation from key note speaker

1.30 - 1.45

Q&A Session

1.45

Close

Speakers will be available after each session should you wish to discuss aspects of your own business or coordinate a follow up meeting for more detailed advice. 20 January

Launch – A Magic Start to the New Year!

3 February

Making the Most of Exhibitions- All Energy ‘10

26 February

Creating Cultural Advantage

23 March

UK Immigration Law (Part I)

23 April

Computer Based Competency Systems

13 May

Social Networking and your Business

25 May

UK Immigration Law (Part II)

16 June

IT Training

28 June

Creating Successful Tenders

20 August

Bullying vs Firm Management

15 September

Coaching- More Than a Myth!

12 October

UK Immigration (Part III)

12 November

Right Place, Right Time - Market Research

14 December

Christmas Event

Member: £30 + VAT Non Member: £45 + VAT

Lunch and Learn sessions can be booked in blocks of 3, with the third of these sessions charged at half price. Sessions must be designated in advance however it would be a company booking rather than person specific. Should all subjects be of interest then a 10% discount is available off the total cost. This would secure a company place(s) at each lunch and learn but would not be restricted to the same person attending each time. It would be the responsibility of the company to ensure attendance was encouraged.

lunch and learn

Given our expected high demand and restrictions on space, places are limited to 2 people per organisation.

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For further information on our courses go to: www.agcc.co.uk/training


aberdeen & grampian chamber of commerce

introduction to project management Course overview

This course is designed to clarify and explain the basic aspects of a project and project management in order for participants to gain confidence in their project environment. It will help individuals to recognise the key aspects of a project and the importance of their role within it. The course is also intended for those working in supporting functional departments whose work can impact on project success.

Course structure

This course provides an introduction to the Project Management Institute (PMI)’s Body of Knowledge and covers all of the fundamental aspects of project management using the PMI’s methodology. The course is delivered as a 2 day workshop culminating in the examination. Delegates will be provided with pre-course access to eLearning content which is not mandatory but will enhance the workshop experience.

Certification

This course carries 15 PMI PDUs (Personal Development Units). It is also a recommended pre-requisite for those new to project management who may wish to progress to PMI certifications by attending the Project Management Professional course.

project management professional

project management courses

Course overview

This course, which has been accredited by The Association for Project Management (APM) and The Project Management Institute (PMI) aims to provide a forum for Project Managers and members of project teams to gain exposure to Best Practice in Project Management in its broadest sense. Using the professional standard of the ‘Body of Knowledge’ as the basis for the programme topics, the topics are addressed by demonstrating best practices and applying these to a simulation project.

Course structure

The course is delivered as a 4 day workshop. Delegates seeking a project management qualification should also book onto the appropriate exam preperation workshop. * Delegates will be provided with pre-course access to 12 hours of eLearning content.

Certification

This course is a pre-requisite for candidates seeking accreditation by the Project Management Institute (PMI) for the Certifi cated Associate of Project Management (CAPM) or Project Management Professional (PMP) credentials. This also provides 35 PMI Personal Development Units (PDUs), meeting the entry requirement. It is also a pre-requisite for candidates seeking accreditation by the Association for Project Management (APM) for the APM Professional (APMP / IPMA Level D) qualification.

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t: (01224) 343902, e: training@agcc.co.uk


training portfolio 2010

management plus

management plus develop your skills

improve your confidence

Management Plus is a flexible 12 unit programme allowing delegates to work towards the achievement of a Professional Certificate in Management (PCiM). The course explores the theoretical background of management concepts and provides examples of practical applications. Management Plus aims to outline the fundamentals of competent management practice by embracing relevant topics. Delegates attend one challenging workshop per month, interacting with likeminded individuals from a plethora of organisations. Workshop titles include: Module One Business Awareness Managing Yourself Working Relationships

Module Three Recruitment and Selection Finance Management Managing Information

Module Two Team Building and Leading Developing for High Performers Results Management

Module Four Project Management Quality and Operations Change Management

Management Plus can be run on an in-company or open course basis with each delegate receiving course materials, website and tutor support. Units can be chosen to suit the learner’s needs, as all 12 units need not be completed. No prior study or further education qualifications are required to enroll for Management Plus however it is recommended that delegates have first line/ supervisory responsibility. For further details contact: Fiona Fernie t: 01224 343917 e: fiona.fernie@agcc.co.uk For further information on our courses go to: www.agcc.co.uk/training

management plus

One written assignment is completed per module with 4 pass marks achieving the PCiM.

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aberdeen & grampian chamber of commerce

vocational qualifications SVQs & Modern Apprenticeships:

Business & Administration Levels 2, 3 & 4 Customer Service Levels 2, 3 & 4 SVQs In Learning And Development Including A & V Awards

SVQs In Management & Leadership: Team Leading Level 2 Management Level 3, 4 & 5

At Aberdeen & Grampian Chamber of Commerce, we understand that you are an individual, with unique aspirations and goals. No matter what you want to achieve, the Chamber will help you every step of the way. Whether you are at the start of your career, seeking to move up through your organisation, we’ll give you the support and guidance to help you succeed at every stage of your career by achieving a vocational qualification in Administration, Customer Service or Management. Funding may apply to some of the above

vocational qualifications

Business & Administration

Business and Administration qualifications are intended for individuals, whose role involves carrying out a broad range of administrative activities, requiring a range of supervision and working with some autonomy to full responsibility of a department. The individual will be working as part of a team ensuring the provision of information and resources to others. The individual’s work situation will provide the opportunity to be involved in a wide range of administration activities.

Customer Service

Customer Service qualifications are aimed at staff working in a customer service role across all occupations and sectors of employment.

Management & Leadership

Management SVQs are aimed at people in management roles across all occupations and sectors of employment. Like all SVQs this qualification is competence based. This means that it is linked to the candidate’s ability to competently perform a range of tasks connected with their work.

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t: (01224) 343902, e: training@agcc.co.uk


training portfolio 2010

Learning and Development

This Vocational Qualification is aimed at those candidates who have management responsibility for training and development and are involved in identifying organisational training and development needs, also planning the implementation of training and development objectives. They will also be responsible for the improvement of a range of training and development programmes. As with all VQs there is no formal entry qualification and it is open to people of all ages. Assessor and Verifier Awards are also available for those working with training providers and have their own candidates.

Modern Apprenticeships

Candidates undertaking a Modern Apprentice qualification in Administration will also be required to undertake core skill units in addition to the standard number of units. The assessor will explain this in more detail.

Funding

In some cases, funding will be available from Skills Development Scotland for both Skillseeker and Modern Apprenticeship programmes. Again the assessor will confirm if you are eligible for funding.

Quality Assurance

For further information and costings for the qualifications, please contact: Rosemary Pinsent Vocational Training Manager (01224) 343912 rosemary.pinsent@agcc.co.uk George Brand Vocational Training Co-ordinator (01224) 343914 george.brand@agcc.co.uk

vocational qualifications

The Chamber is externally verified by all the awarding bodies such as the Scottish Qualifications Authority and EDI twice a year to ensure that good practice and standards are maintained.

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For further information on our courses go to: www.agcc.co.uk/training


aberdeen & grampian chamber of commerce

room hire Facilities

AGCC have 2 purpose built training rooms, fully equipped to the highest standard. With flexible layouts, break out space and private parking. Our rooms are the perfect location for board meetings, seminars or training courses. Our rooms are available for hire by both members and non members subject to availability. Discounts are available for block or bulk bookings and for charities and social enterprises

Room Hire Only

Delegate Rate

Full Day Rate: £125 (ex VAT) Half Day Rate: £75 (ex VAT)

Full Day Delegate: £30 (ex VAT) Half Day Delegate: £20 (ex VAT)

Includes:

Tea/coffee, biscuits and fruit on arrival Mid-morning tea/coffee and biscuits Hot & cold buffet style lunch (menus on request) Afternoon tea/coffee and biscuits Chilled water Conference/Audiovisual Equipment Flip chart White board Pens and notepads Onsite, private parking IT technician - available throughout the day Event co-ordinator - available throughout the day

room hire

Please note a minimum of 6 people applies when booking the delegate rate

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t: (01224) 343902, e: training@agcc.co.uk


training portfolio 2010

how to book Booking

Although we don’t work 24 hours, our website does! All course information can be accessed easily, offering the opportunity to browse at your leisure. Our booking and payment system allows you to book and pay for all training quickly and securely. If you have any specific payment requirements, please contact the People Development Team directly on (01224) 343902.

Service Standard

Aberdeen and Grampian Chamber of Commerce (AGCC) is committed to providing a high quality and efficient service. Please let us know immediately if you have any problems or concerns about any of our delivery partners, the facilities and materials, or the course itself.

Equal Opportunities

AGCC is an equal opportunities employer and service provider.

Insurance

No insurance cover is held by AGCC to provide automatic compensation to delegates in the event of loss or damage to property, personal accident, injury or death.

Health and Safety

Visitors will receive a full health and safety briefing on entering AGCC premises for the first time. Thereafter delegates are required to take personal responsibility for the health and safety of themselves and others, and to observe safe standards of behavior, dress and footwear as required.

Code

Member

Non Member

A

£215

£323

B

£240

£360

C

£255

£383

D

£285

£428

E

£480

£720

Book online at www.agcc.co.uk/training

how to book

Price Codes

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For further information on our courses go to: www.agcc.co.uk/training


aberdeen & grampian chamber of commerce

how to find us Travel and directions:

For those traveling by public transport, the number 2 (Red Line) bus service is available from Union Street to Braehead Way bus stop on Scotstown Road just outside our offices. Cross the road at the zebra crossing and follow the path to the security gate on the boundary fence across the grass. Press the pad for assistance.

Address:

Aberdeen & Grampian Chamber of Commerce Greenhole Place Bridge of Don Aberdeen AB23 8EU

general direction

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t: (01224) 343902, e: training@agcc.co.uk

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training portfolio 2010

terms and conditions An email acknowledgment will be sent to the registered email address at the time of booking to confirm attendance and the reservation of the place(s). The People Development team will contact every delegate two weeks prior to their course with joining instructions and a questionnaire to establish current knowledge and expectations from the course. Weekend and evening courses are available on application.

Short Course Format

The typical format for an open training course is: 9.15am

Registration

9.30am

Course commences

Mid morning

Coffee break

12pm OR 1pm

Lunch

Mid afternoon

Coffee break

4pm and 5pm

Course closes

The format for the day is entirely at the discretion of the individual tutors so timings may vary from the format suggested.

Catering

Refreshments will be available throughout the day and a buffet lunch will be provided. Lunch will not be provided for half day courses. If you have any special needs or dietary requirements, please contact the People Development Team on 01224 343902 prior to the course to discuss your requests.

Price Codes

Price Code A denotes a half day programme and is inclusive of training notes, handouts and refreshments. Price Codes B- D are full day courses and are inclusive of training notes, handouts, refreshments and lunch. Price Codes E courses are hosted on two consecutive days and are inclusive of training notes, handouts, refreshments and lunch. Every due care and attention has been taken to ensure that all descriptions, dates and prices are correct at time of going to print; however prices and dates are subject to change.

All listed prices are exclusive of VAT

Cancellations and Refunds

Such cancellations must be made no less than 21 days before the date of the course by telephone or email. Cancellation fees will be levied under the following circumstances: Where cancellation take place between 21 days and 7 working days prior to the date of the course, 50% of the delegate cost will be charged. Where cancellation takes place less than 7 working days prior to the date of the course, 100% of the delegate cost will be charged. Transfers to other courses can be made, if required, but will be subject to the same terms as an outright cancellation and may incur a 10% administration charge. If transfers are made, delegates will be charged for the original date and credited for rescheduled attendance on a subsequent occasion.

Dress Code

The dress code for the day is smart casual ,however, please be aware that you are representing your company and that you are entering an office environment.

terms and conditions

Pre course contact

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For further information on our courses go to: www.agcc.co.uk/training


aberdeen & grampian chamber of commerce

GREENHOLE PLACE BRIDGE OF DON ABERDEEN AB23 8EU

t: 01224 343900 f: 01224 343943 www.agcc.co.uk

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t: (01224) 343902, e: training@agcc.co.uk


Training Portfolio 2010