Issuu on Google+

management plus DEVELOP YOUR SKILLS

IMPROVE YOUR CONFIDENCE

DEVELOP YOUR SKILLS

IMPROVE YOUR CONFIDENCE


Š Aberdeen & Grampian Chamber of Commerce 2011

management plus DEVELOP YOUR SKILLS

IMPROVE YOUR CONFIDENCE

Aberdeen & Grampian Chamber of Commerce (AGCC) has successfully delivered management plus for over 5 years. management plus is a year-long executive development

programme; focusing on the fundamental topics required for all successful managers. Whether you are new to post, refreshing knowledge or building on years of practical experience; management plus builds confident leaders through practical and classroom based exercises. management plus is accredited by Nottingham Trent University (NTU) Business School; one of the leading business institutions in the country. Successful completion of all course work and attendance at workshops will result in a Professional Certificate in Management (PCiM).

The PCiM is at third year undergraduate university level i.e. the last year of study. In that sense it is at degree level and has 40 credits. The distinction mark for assignments is 70 – 100%. This is the same range as a first class degree in most institutions so those who achieved this would be consistently demonstrating a high performance level. No previous study is required; delegates must simply be motivated towards their own personal development and have the support of their business and line managers.

management plus


Workshops Dedicated workshop sessions are coordinated to support delegate learning. The workshops are scheduled once per month on a variety of days to suit delegates with hectic working lives. These face-to-face events introduce key management theories and encourage active discussion, collaboration and action planning between delegates. They provide a valuable opportunity to discuss how new concepts can be applied in the workplace in a variety of sectors

WORKSHOPS ARE INTERACTIVE AND ENCOURAGE PLENTY OF DISCUSSION

DEVELOP YOUR SKILLS

IMPROVE YOUR CONFIDENCE


Š Aberdeen & Grampian Chamber of Commerce 2011

Course Materials The management plus programme is fully supported by a suite of materials accompanying each unit: CONCEPTS MAGAZINE Contains short, easy to read articles that explain the management theories underpinning the units. The magazine provides a foundation from which the delegates can develop their skills and confidence as a manager. Delegates can dip in to it and find out about management thinking relevant to the module. Recommendations for further reading and other reference materials are provided. APPLICATIONS GUIDE An Applications Guide is a printed booklet containing a bank of activities which are designed to help the candidate apply theories to their work environment and to check understanding.

management plus


Learner Support INDUCTION Delegates are launched into learning by an interactive and highly informative half day session. It explains the core structure, aims and objectives behind management plus and delegates are encouraged to explore their own motivations for attending the programme and consider personal action plans to be achieved throughout. The session is designed to demystify the programme and leave delegates feeling motivated towards success. ASSIGNMENT WORKSHOP Looking at the first assessment and working together to share thoughts and ideas, delegates will consider layout, structure, referencing and font size in this valuable half day session. Delegates are offered the chance to submit a pre-assessment draft of their work to be critiqued by the assessor and while marks will not be provided for their initial work, all comments will provide a strong framework on which to improve. WEBSITE The companion website gives all programme information and can be accessed 24 hours a day. It provides support and contact between delegates and trainers and creates an online guide for assessments. The website allows delegates to schedule learning, communicate online and further research information from online data sources.

DEVELOP YOUR SKILLS

IMPROVE YOUR CONFIDENCE


© Aberdeen & Grampian Chamber of Commerce 2011

Module One you & work Explore the internal and external factors impacting on your business; become more self-aware of your own personal development and time management and refine your techniques in assertiveness, communication and handling conflict. This module encourages a detailed review of your business, your role and your team. UNIT 1 - Business Awareness

- Focusing on your organisation - Strategy - Assess your organisation’s culture and structure - Structural Change - The internal environment - The balanced score card - Portfolio analysis - Stakeholder analysis - The market economy - Market research - The Ansoff matrix - Industry analysis EFFECTIVE - Politics and economics INTERACTION - Social trends CAN CREATE - The impact of technology EFFECTIVE WORKING - Legislation - An eco-environmental audit RELATIONSHIPS - PESTLE analysis - SWOT analysis

management plus


UNIT 2 - Managing Yourself

-

Analyse your past learning Assess the learning environment Broaden your learning style and strategies Construct a reflective diary Examine your own career Plan your development Conduct a personal SWOT analysis Use the Johari window Compare perceptions of a meeting Explore diversity The benefits of time management Identifying aspects of time management Write your goals Prioritise your tasks Review your time planning Analyse your use of time Describe your stress response Identify your sources and levels of stress Minimise self–induced stress Increase your stress fitness Review your life balance

Unit 3 - Working Relationships

- Investigate verbal and non-verbal communication - Examine communication in your organisation - Examine the communication process - Identify barriers in verbal communication - Review your verbal communication skills - Explore how you behave in a range of situations - Review your rights - Write positive self-talk - Plan to behave assertively in a difficult situation - Make practical preparations for a meeting - Prepare an agenda - Review how you chaired a meeting - Evaluate your skill as a meeting participant - Identify examples of negotiation in practice - Practice using negotiation techniques - Keep a conflict log - Examine your own strategies - For dealing with conflict - Practice techniques for tackling conflict issues

DEVELOP YOUR SKILLS

IMPROVE YOUR CONFIDENCE


© Aberdeen & Grampian Chamber of Commerce 2011

Module Two your team Investigating all things people related, this module develops skills in motivation, team building and leadership. New found techniques are channelled into the development of talented individuals while encouraging managers to improve performance through effective feedback.

Unit 4 - Team Building and Learning

- Looking at your team - Team structures - New trends in team working - What people think of you at work - The way you lead - Situational leadership in action - Action-centred leadership and you - Leadership attributes - Looking at your leadership skills - Ethical leadership - Leadership styles in difficult situations - Speeding up team development - Empowering the team - Improving team learning - Action planning to improve team working.

management plus

FOSTER COMMITMENT, TEAM SPIRIT, PRIDE AND TRUST


M

Unit 5 – Developing High Performers

- How do you contribute to organisational strategy? - Why invest in development? - Development in your organisation - Team development survey - Development planning - Leading people for competitive advantage - Giving and receiving feedback - Coaching works - Planning and holding a coaching session - Delegation and decision making - Delegation in your workplace - Change and development - Performance review in your organisation - Carrying out informal performance reviews - Evaluating development in your organisation.

Unit 6 – Results Management

-

The context for results management Clarifying the results that are required Maslow’s hierarchy of needs Hertzberg’s satisfiers and dissatisfiers Motivation in the workplace The meaning of motivation Team motivational and performance survey Working conditions Rewards Rewarding the team Grievance handling Dissatisfaction, complaint or grievance? Discipline Balancing needs and achieving results

DEVELOP YOUR SKILLS

IMPROVE YOUR CONFIDENCE


© Aberdeen & Grampian Chamber of Commerce 2011

managing

Module Three resources

Resources come in many forms; all equally important to the business and its success. This module takes a holistic view of your business and encourages detailed thought on how resources are managed; from the recruitment and retention of quality people through the organisation and evaluation of information to the impact of particular actions on overall financial performance.

Unit 7 – Recruitment and Selection

-

Employment figures Equal Opportunities in recruitment A recruitment analysis tool Conducting a SWOT Recruitment – only one option The case for flexible working The use of competencies Conducting a job analysis Looking at job profiles Web based recruitment advertising Approaches to recruitment Advertising Shortlisting Selection tests Identifying Interviewing skills Improving Interviews Taking part in interviews Improving Induction

management plus

LEAVE PEOPLE WITH A POSITIVE IMPRESSION OF YOUR BUSINESS


E

Unit 8 – Managing Information

- Identify the difference between data and Information - Categorise Information sources - Explore Information for decision making - Plot information flows within your team - Specify an Information system for management support - Use the web for research - Assess the extent of your Information overload - Evaluate your Incoming Information - Evaluating websites - Use email more effectively - Evaluate written communications - Identify useful content for your Intranet - Assess how well your organisation manages data security - Assess your organisation’s attitude to knowledge management - Explore good practice in knowledge management

Unit 9 – Financial Management

-

Financial reporting Cash flow forecast Forecast Profit & Loss The forecast balance sheet Reviewing the financial forecasts Your company’s sales forecast The budgeting process Financial planning in context Preparing a quote Cost-volume-profit Management accounts Return on capital employed Analysing profitability Analysing utilisation of assets Published accounts – the profit and loss account Published accounts – the balance sheet

DEVELOP YOUR SKILLS

IMPROVE YOUR CONFIDENCE


Š Aberdeen & Grampian Chamber of Commerce 2011

Module Four

managing projects & improvements

Businesses always exist in fast paced and dynamic markets, resulting in the need for adaptable skills that keep trend with business demands. This module considers the management skills required when implementing or working in projects, ensuring quality to the customer and health and safety issues as well as detailing different types of change and the ways to plan and develop new ideas in your business.

Unit 10 – Project Management

-

Identify the characteristics of projects Define key activities Develop an idea for your project Carry out a force-field analysis Explore the role of stakeholders Evaluate SMART objectives Devise SMART objectives Prepare a project Terms of Reference Conduct a risk analysis Identify your preferred team role Prepare a work breakdown structure Construct an activity on Arrow diagram Prepare a Gantt chart Assess your project management skills Identify the stages of team development Explore the Nominal Group Technique Analyse strengths and weaknesses of a project

management plus


Unit 11 – Quality & Operations

-

The quality issue Quality management in your organisation TQM Kaizen Improvement tolls and techniques – flow charting Improvement tolls and techniques – cause and effect diagrams You and your customers You and your team Quality in health, safety and the environment Quality in operations Operations planning and control Six sigma Capacity planning and control Inventory issues The supply chain

Unit 12 – Change Management

-

Historical perspective Future change Change competencies Types of change Analysing the environment Key resources Choosing the strategy Gaining commitment Change and sustain Change the individual Change the culture Design the programme Choice of style Sustaining change

DEVELOP YOUR SKILLS

ENABLING MANAGERS TO IMPROVE & CONTORL PERFORMANCE

IMPROVE YOUR CONFIDENCE


Š Aberdeen & Grampian Chamber of Commerce 2011

Forthcoming Dates Two management plus cohorts are enrolled each year, the first in Spring and the second in Autumn. Spring 2011 dates are as follows: Induction Workshop

Tuesday 29 March 2011

MODULE ONE Unit 1. Business Awareness Unit 2. Managing Yourself

Wednesday 30 March 2011 Tuesday 19 April 2011

Assignment Workshop

Thursday 5 May 2011

Unit 3. Working Relationships

Thursday 9 June 2011

MODULE TWO Unit 4. Team Building and Leading Unit 5. Developing High Performers Unit 6. Results Management

Thursday 11 August 2011 Monday 5 September 2011 Monday 3 October 2011

MODULE THREE Unit 7. Recruitment and Selection Unit 8. Managing Information Unit 9. Financial Management

Monday 31 October 2011 Monday 21 November 2011 Thursday 15 December 2011

MODULE FOUR Unit 10. Project Management Unit 11. Quality and Operations Unit 12. Change Management

Tuesday 10 January 2012 Tuesday 7 February 2012 Tuesday 6 March 2012

Autumn 2011 dates will be released in due course. Please email, fiona.fernie@agcc.co.uk to have your name added to the delegate list for Spring & Autumn 2011 management plus


Client List The flexibility of the management plus programme allows companies working in a multitude of sectors and industries to maximise the benefits available. Companies such as BskyB currently use the management plus programme nationwide as their graduate training programme. Our client list continues to grow year on year. Some of the companies already using us for their staff development are:

“management plus is a brilliant opportunity to reflect on my individual management style in comparison to others, to apply new knowledge to my everyday work environment and learn about best practice.” CNR International “All the materials are good quality, interesting and a nice size for stuffing in your bag as you commute to work or travel abroad” GE Oil and Gas For further information visit: www.agcc.co.uk/management-plus-courses DEVELOP YOUR SKILLS

IMPROVE YOUR CONFIDENCE


© Aberdeen & Grampian Chamber of Commerce 2011

Example Assessment - Module: Managing Resources This module has involved the study of three topics: • Recruitment and Selection • Managing Information • Financial Management This will have developed understanding of, and familiarity with, the formal organisational processes used to source, recruit and induct staff to meet current and planned organisational objectives. It will have demonstrated how both team and personal effectiveness depend on being able to identify sources of data and information and convert this into knowledge that can be communicated effectively. It will also have highlighted how financial information can be presented and interpreted in ways that assist decision-making and control processes in the organisation. Assignment overview: This assignment must be based on a reflective but analytical consideration of the learner’s efforts to make best use of the five key organisational resources: people, information and knowledge, cash, capital, and assets. The task is to prepare a report of 2,500 words (+ or - 10%) that represents a critical commentary on how the learner tackles his or her role as a manager of organisational resources, which includes:

• Providing reflective commentaries on how the organisational setting, key growth strategies and organisational objectives influence these efforts to optimise the use of resources and achieve results, • Demonstrating instances where application of appropriate approaches and techniques have been used to optimise the use and leverage the value of these resources, • Providing evidence of how use of these approaches and techniques has resulted in tangible improvements in terms of performance or cost savings at either unit or higher organisational levels.

The total extent of the assignment should be allocated evenly to the following sections of your report. 1. D  escribe the nature of the work that you are engaged in and identify the key features in the organisational setting that influence:

• The targets that have been set and the strategies being pursued by your business unit, group or team on how you approach the role of resource manager in tackling your work. • Provide appropriate data and evidence to support your comments.

2. Identify a position or post within your area of work that, if filled, would add to the effectiveness of the group or your team. Using the organisational procedures

management plus


and format, produce a job requirement specification, person specification and the supporting arguments as to why the post should be filled. Make suggestions as to likely sources of recruitment and how the new recruit should be inducted into the post. 3. Describe two areas in your work where having the appropriate information is imperative to achieving effective performance. Indicate where changes could be made to the way in which this information is currently sourced, presented and controlled in order to improve your work performance. Outline how you would set about making those changes and what improvements in performance you anticipate would be achieved. Identify an area in your work where obtaining new information would result in improved performance and what needs to be done to secure this new source of information. 4. Using the financial reports issued by the organisation, and any appropriate internal documentation, produce a critical commentary covering the following:

• The approaches being taken to fund long-term growth and short-term operations. • Major trends or changes in performance over the past three years that would be used by investors and stakeholders to evaluate how the management of the business has been handled. • Make use of key financial ratios to support your comments.

5. Identify two areas in the management of the business, the operations or the work of your team where your decisions and use of resources can be directly linked to outcomes that are reported in financial terms. Indicate actions that you can take that would have an impact on performance in these two areas and what improvements in financially reported performance those actions might produce. Notes: Your report should aim to be factual and persuasive. Simple descriptions and narrative will not achieve this aim. Thus in order to produce an effective report, you will need to: plan the layout and content; research the relevant areas and collect hard data; analyse that data and use it to argue and support your viewpoint. The report should also include sufficient hard data and evidence, as appendices, to assure the reader that your comments are valid and credible. You are also expected to make use of the relevant ideas and concepts contained in the module materials to make your arguments and the analysis easier to recognise. The report is to be of a standard that could be submitted to senior management in the learner’s organisation, without major editing or restructuring. It should demonstrate that the learner has acquired: report writing, layout and presentation skills, with appropriate use of an executive summary, contents list, page numbering, sub-headings, numbered diagrams and tables, appendices and references. This should highlight your:

• ability to incorporate knowledge and information from a wide range of sources • skill of balancing the use of qualitative and quantitative data in arguing a viewpoint • ability to appreciate the purpose and application of analytical skills • ability to gain the co-operation of, and to collaborate with, senior management, colleagues and subordinates.

DEVELOP YOUR SKILLS

IMPROVE YOUR CONFIDENCE


© Aberdeen & Grampian Chamber of Commerce 2011

management plus – Rates 2011 management plus is a cost effective and flexible programme. All costs include materials, registration to NTU, assignment & marking costs for the full year.

Cost (Full Programme)

Cost (Per Unit)

Member

£3600 + VAT

£300 + VAT

Non-Member

£5400 + VAT

£450 + VAT

management plus – Terms and Conditions of Business Enrolment: Nature of Study: a 12-part modular programme combining workshops (2 per month) and learning materials which can be studied in the student’s own time, supported by milestone assessments and ongoing tutor support.

Service Standard: AGCC is committed to providing a high quality and efficient service. Please let us know immediately if you have any problems or concerns about any of our delivery partners, the facilities and materials, or the course itself.

management plus Fees: Chamber Member delegate rate: £3,600 + VAT Non-Member delegate rate £5,400 + VAT

Equal Opportunities: AGCC is an equal opportunities employer and service provider.

All course fees are payable on enrolment to the course. Fees are non refundable but may be transferable.

Insurance: No insurance cover is held by AGCC to provide automatic compensation to delegates in the event of loss or damage to property, personal accident, injury or death.

management plus Liability for course fees: the sponsoring employer and employee as the student shall be responsible for all course fees both jointly and severally. management plus Cancellation Provisions: All fees are non-refundable, but should a student withdraw from the course before commencement, then the allocated student position can be transferable to another nominated student. management plus Assessments: Quarterly assessments will be sent out by the course tutors after each of the three modules. The Professional Certificate in Management (PCiM) will be awarded upon successful passing of all four quarterly assessments, and subject to all fees being paid off.

management plus

Health and Safety: Visitors will receive a full health and safety briefing on entering AGCC premises for the first time. Thereafter delegates are required to take personal responsibility for the health and safety of themselves and others, and to observe safe standards of behavior, dress and footwear as required


DEVELOP YOUR SKILLS

IMPROVE YOUR CONFIDENCE


Š Aberdeen & Grampian Chamber of Commerce 2011

management plus management plus

DEVELOPE YOUR SKILLS

IMPROVE YOUR CONFIDENCE

Greenhole Place, Bridge of Don Aberdeen AB23 8EU t: 01224 343900 f: 01224 343943 w: www.agcc.co.uk


Management Plus