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Buyer’s Guide 2020 Edition

®

January/February 2020

Contract cleaning FM outsourcing trends for 2020 Food and beverage hygiene


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ABOUT US

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CONTACT US

Cleantex Africa is the premier event in Africa dedicated to the professional cleaning, hygiene, laundry, pest control and facility management industries. The 13th edition of this expo takes place in June 2021 in Johannesburg, South Africa.

Clean Spot is a multi-disciplinary contract-cleaning and hygiene-services company and a supplier of protective clothing company catering to a broad spectrum of government, blue-chip clientele and organisations.

www.cleantex.co.za

www.cleanspot.co.za

Easy Chem Cleaning Supplies has a national footprint in Johannesburg, Pretoria, Cape Town and Durban and offers clients quality cleaning consumables, equipment, products and hygiene services at an affordable and competitive price.

Goscor Cleaning Equipment, part of the Goscor Group of Companies, is SA’s top quality cleaningequipment provider and prides itself in providing you with the ultimate cleaning solution from a wide range of quality world-class brands to suit almost every cleaning application.

www.easychem.co.za

www.goscorcleaning.co.za

Kimberly-Clark Professional* is committed to delivering leading-edge health, hygiene and productivity solutions for people in their workplace or while they are away from home. Your washroom, wiping, and safety needs are our focus, that’s why our products are designed to help maximise efficiency and productivity.

Neledzi Cleaning Services strives to provide the utmost quality and value-added services and related products. Our clients are able to focus on their core business practices while we oversee their cleaning-service needs.

www.kcprofessional.co.za

www.neledzicleaning.co.za


Numatic International SA is the sole importer of Numatic machines, cleaning equipment and vacuum systems. Numatic is committed to ensuring that users of our machines receive the best service available.

www.numatic.co.za

Prime Cleaning Suppliers is a leading South African cleaning-solutions supplier, established in 1996. Prime Cleaning Suppliers has spent a number of years building strong brands, adhering to applicable standards and re-enforcing their commitment to customers. Prime Cleaning Suppliers also represents the following brands: Aquarius, Kleenex, Scott, Wetrok, Wypall and Rubbermaid Commercial Products.

www.primecs.co.za

SAPCA Cleantex Executive Summit is a two-day event taking place on 16–17 September 2020 in Cape Town, South Africa, offering executives in the professional cleaning, hygiene, laundry, pest control and facilities industries interactive and engaging sessions on global topics such as business strategy, leadership, sales management and future trends, with networking opportunities.

www.cleantexsummit.co.za


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African Cleaning Review January/February 2020


contents JANUARY/FEBRUARY 2020 VOL 21 NO. 1 Important labour trends in commercial cleaning International reports indicate tremendous opportunity in the commercial cleaning industry – some projections peg it at $175 billion in annual US revenues.There are, however, enormous challenges, too. Cleaning companies lose, on average, 55 percent of their business base each and every year, largely due to low customer satisfaction. While some of that may be due to pricing or inadequate relationship management, employee-driven factors – poor performance and low quality of cleaning – are key drivers of customer defections. One important factor is the annual high rate of employee turnover, ranging anywhere from 200 percent to as much as 400 percent. Read more about labour trends in commercial cleaning on page 8.

Opinion

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Consider the options to buy or rent equipment

Industry News

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Latest acquisition supports Diversey’s continued mission Industry urged to review cleaning practices as coronavirus spreads Three trends set to shape professional cleaning and hygiene industry Forum Pulire 2020 dates fixed

Features Contract cleaning • Important labour trends in commercial cleaning • Cleaning industry presents opportunities for unemployed youth • How cleaning businesses can leverage technology • Productive contract cleaning

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Food and beverage hygiene • Post-clean and pre-operational inspection in a good hygiene plan • Sanitation strategies for controlling Salmonella in food-processing environments

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FM Review

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Food-service-hygiene toolkit for professionals – Tork The importance of keeping industrial spaces clean and safe – Industroclean

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Laundry Review

Publishing Editor: Johann van Vuuren +27 (0) 11 238 7848 or +27 (0) 72 611 1959 Email: africancleaningreview@cleantex.co.za Advertising: +27 (0) 11 238 7848 or +27 (0) 72 611 1959 Email: africancleaningreview@cleantex.co.za Operations and Accounts: Nandé Jacobs Email: africancleaningreview@cleantex.co.za All editorial contributions can be sent to the editor who reserves the right to publish editorial based on the strength of its content. No articles or photographs may be reproduced, in whole or in part, without written permission from the publishers. Although every effort is made to ensure the accuracy and reliability of material published in African Cleaning Review, e-squared publications and its agents can accept no responsibility for the veracity of the claims made by contributors, manufacturers or advertisers. Copyright of all material published in African Cleaning Review remains with e-squared publications and its agents.

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May/June issue: Editorial deadline 17 April • Hard floorcare cleaning solutions • Hand hygiene Jul/Aug issue: Editorial deadline 19 June • Interclean Amsterdam 2020 show review • Digital and smart cleaning solutions • Healthcare cleaning and hygiene Sept/Oct issue: Editorial deadline 21 August • Sustainable cleaning • Carpet care Nov/Dec issue: Editorial deadline 16 October • Hospitality cleaning solutions • Washroom products and cleaning Feature sections in every issue: • Laundry and Dry Cleaning Review • Facilities Management Review

Revolutionary laundry franchise opportunity launched in SA Running a best-in-class hospitality laundry operation

People and Events

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The Healthcare Cleaning Forum 2020 Industry loss – Numatic SA GM Internal senior appointments reinforce Truvox’s focus on continued innovation

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AfricanCleaningReview

March/April issue: Editorial deadline 14 February • Dosing and dilution control • Wiping solutions

Introducing an indoor tracking system for hospitals

Editorial

@AfricanCleanMag african-cleaning-review

Planned features for 2020

Major FM outsourcing trends for 2020 Preventing sick building syndrome

Educational

African Cleaning Review is aimed at end users, contractors and suppliers of products and services to Africa’s Cleaning, Hygiene, Maintenance, Laundry, Pest Control and Facility Management Services industries. It is published every other month by: e-squared publications. Tel: +27 (0) 11 238 7848 or +27 (0) 72 611 1959 PO Box 1976, Halfway House, 1685, South Africa Email: africancleaningreview@cleantex.co.za Website: www.africancleaningreview.co.za

New Products

Published by:

Official publication and media partner of:

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Biological cleaning tablets address shortcomings of liquid counterparts Vacuum with a difference New cleaning-management software for smarter cleaning routines

African Cleaning Review January/February 2020

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from the editor

opinion

To buy or to rent equipment? Consider the options By Gregory Venter

Public health threat focuses attention on effective cleaning processes As we start a new year, decade and celebration of African Cleaning Review’s 21st year of promoting cleanliness in the workplace, we are aware of the challenges facing the industry and country. However, let’s focus on the first issue for 2020, which looks at contract cleaning from different perspectives. Effective food and beverage hygiene is a crucial step in the production process in order to safeguard the final product that is satisfactory for consumer consumption. This issue provides details of a good hygiene plan as presented by a global provider of cleaning and sanitation products; it reveals insights of sanitation strategies in food processing environments. In the spotlight, the threat posed by the new strain of coronavirus will have a direct impact on people around the world, including cleaning professionals. They will be under pressure to revisit processes and procedures for effective cleaning, sanitising and disinfecting surfaces and spaces without compromising their own health by adhering to applicable preventative measures including the basics like hand hygiene. At African Cleaning Review we look forward to covering new developments, achievements and important news within the industry throughout this year, thereby offering the broadest possible exposure to the professional cleaning and hygiene industry. Please remember that the JanFeb issue plus 2020 Buyer’s Guide are now available on a digital platform via our website, complete with hyperlinks to contributors, advertisers and with sharing options. Enjoy the read!

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African Cleaning Review January/February 2020

Equipment is such an integral part of any cleaning operation’s day-to-day functions. In fact, next to the workforce, equipment is probably the most important part of a cleaning operation. The dilemma of buying versus renting often arises when cleaning equipment needs are in question.

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s with most choices, there are pros and cons to each side, and there is actually no right or wrong answer between these options. However, facility managers / buildingservice contractors need to know when renting machinery would work best for them and when buying machinery would work best for them. To determine the most appropriate option for your operational and economic profile, it’s important to look at the pros and cons of each option, as well as the facility’s or business’s budget, specific needs and any unique constraints, as there is no one-size-fits-all approach when it comes to the procurement of mission-critical assets such as cleaning equipment.

Rental Goscor Cleaning Equipment (GCE) offers both purchasing and short-/ long-term rental options. With the instability of the South African economy, influenced by factors that fall outside the control of industry participants, it is GCE’s belief that businesses need flexible options, and as a leading provider of cleaning solutions, the company must be able to deliver on that. Flexibility is crucial. If a company rents equipment and the market deteriorates, they are at least in a position to return the equipment to the supplier. Conversely, if they win projects or take on new work, they

can still hire more equipment to meet their expanding needs, without taking on greater risk. Renting offers a company flexibility, allowing it to easily adapt to business fluctuations and, depending on a company’s financial strategy, rent payments can be considered an operating expense. In most cases, rentals can also be delivered directly to the worksite. Rental is a perfect fit for shortterm jobs where companies want to meet unplanned or infrequent cleaning equipment needs. However, if the need for a specific piece of equipment arises often enough, the option to purchase the machine outright is probably the better choice. For instance, renting may be the best option if the building exterior or parking lot is only swept once a quarter and may also be ideal for annual deep cleans, such as spring cleaning. Money saved from making a significant capital outlay on equipment that’s not utilised often can be redirected towards upgrading existing models with more advanced features. For cleaning contractors, renting may be a way to avoid paying for equipment storage if contract circumstances change. Additionally, if the rented equipment is only needed for one specific client, the rental cost can be built into the contract. Renting also offers the opportunity to try out a piece of equipment before committing to purchasing it.


opinion The advantage of renting from a reputable organisation is twofold: GCE offers full-time, skilled service personnel, whilst also keeping stock of a large inventory of parts to service the equipment. During lengthy rentals, the company identifies when a piece of equipment needs scheduled maintenance and service personnel are deployed to the site accordingly. However, if renting the piece of equipment will cost as much as or more than owning it, then it makes more sense to buy the unit. It is important though, to plan carefully and look at the risk and to take a cost-comparison approach as the equation entails forecasts of the future business climate.

When a business has a frequent need for a particular piece of equipment, I believe this to be a good sign that buying is the best choice. This gives a company the opportunity to have the machine at hand when needed, or if you work in an industrial environment, this could help boost productivity to an even higher level. Ownership also allows operators to become highly familiar with the machines, which increases productivity. Purchasing the equipment outright also enables businesses to take advantage of tax deductions from interest, depreciation and maintenance costs.

Gregory Venter

SECURE YOUR SEAT

Gregory Venter is the MD of Goscor Cleaning Equipment, a Bud Group company representing

Outright purchasing

leading cleaning-equipment brands, including:

But, what happens when rental needs for cleaning equipment become more frequent? When can facility managers decide that the time is right to stop renting and purchase the equipment?

Tennant, Elgin, Maer, Delfin, Kaivac and HighPoint. For more information visit: www.goscorcleaning.co.za

16–17 September 2020 Cape Town | SA email: nande@cleantex.co.za

African Cleaning Review January/February 2020

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industry news Latest acquisition supports Diversey’s continued mission

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eading global hygiene and cleaning-product company Diversey has announced the acquisition of the global intellectual property rights related to Accelerated Hydrogen Peroxide® (AHP®), an innovative and revolutionary technology, from Virox Technologies, Inc. Accelerated Hydrogen Peroxide® (AHP®) is a globally patented, synergistic blend of commonly used ingredients that produces exceptional potency as a germicide and superior performance as a cleaner. AHP has proven to be a fast, effective,

responsible and sustainable solution. Each year, healthcare-associated infections (HAIs) and food-borne illnesses impact millions of people globally. Over the past decade, Diversey and Virox have partnered to develop a number of AHP-based solutions, including leading brands such as Oxivir®, Accel® and ViperTM/MC, to address these concerns. In previous years, Diversey has invested significantly to build a leadership position in healthcare and infection prevention through thought leadership, innovation, and

evidence-based product and practice development. This acquisition supports Diversey’s continued mission to reduce preventable infections, control associated costs and, ultimately, help save lives across the world. “With a mission to protect and care for people every day, infection prevention is a major focus for Diversey. Adding this intellectual property to our portfolio will enhance our ability to accelerate innovation and grow our position in infection prevention globally,” said Mark Burgess, CEO of Diversey.

Industry urged to review cleaning practices as coronavirus spreads

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he World Health Organization (WHO) has declared the new strain of coronavirus a public health emergency of international concern. The decision was announced after a Geneva meeting of the international organisation’s emergency committee. Director-General of WHO Tedros Adhanom Ghebreyesus described the virus as an “unprecedented outbreak” that has been met with an “unprecedented response”. “The main reason for this declaration is not because of what is happening in China, but because of what is happening in other countries.

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African Cleaning Review January/February 2020

“Our greatest concern is the potential for the virus to spread to other countries with weaker health systems.” Coronaviruses (CoV) refer to a family of viruses that cause illnesses ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS-CoV) and Severe Acute Respiratory Syndrome (SARS-CoV). The 2019-nCoV, also known as the Wuhan coronavirus is a novel or new coronavirus, that was first identified in humans in Wuhan, China, in December 2019. While no cases were reported in South Africa as of January 29, 2020, there were more than 6 000 confirmed cases worldwide, including eight cases of human-to-human transmission in four countries, and the virus had been reported in as many as 18 countries outside of China. According to Biorisk management professional, Patty Olinger, executive director of the Global Biorisk Advisory Council, a division ISSA, the worldwide cleaning industry association, everyone, including cleaning professionals, needs to pay close attention to what is going on in the world regarding the Wuhan coronavirus. “Right now, cleaning professionals and the general public need to remind

themselves of proper practices for illnesses such as the flu, which should be equally protective with this novel virus,” Olinger says. “Wash your hands often, use an alcohol-based hand sanitiser when you can’t wash your hands, cover your mouth when you sneeze or cough, stay home if you feel ill, and keep you distance from those who are ill,” Olinger told CMM.

Other preventative measures include: • Washing your hands often with soap and water for 20 seconds. • Using 70 percent alcohol-based hand sanitiser if soap and water are not available. • Avoid touching eyes, nose and mouth with unwashed hands. • Avoid close contact such as kissing, hugging, and sharing cups or eating utensils with people who are sick. • Cover your coughs and sneezes with a tissue or shirt sleeve, not your hands. • Clean and disinfect frequently touched surfaces, such as toys and doorknobs, especially if someone is sick. • Stay home when you are sick.


Three trends set to shape professional cleaning and hygiene industry

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his year’s Interclean Amsterdam exhibition is gearing up in the Dutch capital to celebrate the best of cleaning innovation. It has been two years since the last show, which is a long time in innovation. Therefore, when the exhibition opens its doors to attendees on 12 May 2020, three major trends are likely to set the agenda:

Robots are ready to take over Robotics is not a new segment at the show, but the recent advances made by manufacturers have been rapid and breathtaking. It’s an area that businesses really need to stay up to date with if they don’t want to fall behind. Where automated cleaning machines were once an exciting but expensive solution, they are swiftly becoming widely used across different environments and industries. The Robot Arena will offer attendees a practical, first-hand demonstration of current robotic capabilities.

Data to drive the future of cleaning Another drawcard is the Management & Mobility pavilion, a section of the show dedicated to exhibitors developing software and apps that drive cleaning productivity. More companies are uncovering the data that exists within their businesses and understanding how they can make the most of it to drive effective and efficient processes.

Sustainability at the heart of every segment With less than 12 years to avert a climate catastrophe, cleaning providers are working hard to adopt sustainable ways of working – from waste management to green cleaning. That’s why the circular economy will be a common thread linking many of the innovations on display. The Zero Waste Lab and its Anatomy of the Waste Bin workshop will show delegates exactly how to improve their wastemanagement practices for a greener, cleaner future.

Healthcare Cleaning Forum Following its successful introduction in 2018 the Healthcare Cleaning Forum will be making its return to the show, taking place on Wednesday 13 May and featuring expert speakers like Prof. Didier Pittet, Alexandra Peters and Prof. Pierre Parneix, addressing healthcare cleaning and infection prevention issues. For more information about visiting the Interclean Amsterdam 2020 show as part of the African delegation, email: Steve Braham at steve@swbagencies.co.za

Forum Pulire 2020 dates fixed

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he fifth edition of Forum Pulire, an international congress dedicated to the theme of cleaning and integrated services will be held on 13 and 14 October in Palazzo Regione Lombardia, a prestigious venue in central Milan, Italy. The congress will provide an opportunity for delegates to meet, discuss and consider the future of the industry. Held every other year to alternate with the ISSA Pulire trade show, Forum Pulire is a multidisciplinary think tank for bringing together thoughts and comparing ideas. Toni D’Andrea, CEO of ISSA Pulire Network, said the organisation’s goal is to reach out to an ever-broader

group of participants and share new sources of inspiration for the development and growth of business in this sector. “Accordingly, we have selected themes of discussion that will enable us to pose questions about today in order to understand the underlying causes of what’s happening, to work out how the future is likely to develop so that we may intercept its needs,” says D’Andrea. Details about registration and a full schedule are expected to be announced shortly.

African Cleaning Review January/February 2020

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feature contract cleaning

Important labour trends in commercial cleaning International reports indicate tremendous opportunity in the commercial cleaning industry – some projections peg it at $175 billion in annual US revenues. As a result, commercial cleaning firms are investing in employees in a big way to improve retention and quality of service.

Here are four employee-related cleaning-services trends that any firm can profit from, according to Tork USA’s better business portal.

Trend #1: Training turns commercial cleaning employees from workers into competitive assets

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here are, however, enormous challenges, too. Cleaning companies lose, on average, 55 percent of their business base each and every year, largely due to low customer satisfaction. While some of that may be due to pricing or inadequate relationship management, employee-driven factors – poor performance and low quality of cleaning – are key drivers of customer defections. One important factor is the annual high rate of employee turnover, ranging anywhere from 200 percent to as much as 400 percent. This deprives customers of the familiar faces, employee experience, and consistency they value, and costs employers an average of US$3 300 per employee replacement.

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African Cleaning Review January/February 2020

There is a persistent but inaccurate impression that because cleaning requires no special education, new employees can be expected to simply show up and do satisfactory work. In fact, the lack of training in cleaning companies produces dissatisfaction for customers and employees alike. Poorly trained workers are slower, less thorough and more likely to make errors or have accidents. They experience less job satisfaction, more stress, and are more likely to leave sooner than their better-trained and equipped counterparts. (Note: The quality of cleaning products and equipment is also key to the quality of an employee’s work and the ease with which they can do it.) Managers require training, too – on how to train, motivate and monitor employees. Every reduction in errors or improvement in accuracy improves efficiency, customer retention and, ultimately, profitability. Also, when you have a reliably efficient, consistent, cleaning crew, you can more confidently create highly competitive bids, bringing in more business. The increased recognition of the business-building value of effective training has led to a wealth of training options, from pre-packaged courses for employee onboarding, to specialised ‘green cleaning’ instruction, to continuing education offerings for managers.

Trend #2: Employee incentives perk up retention rates in cleaning services Education gets you started down the right path, but it takes motivation to keep your employees going, especially in an era when it’s relatively easy to switch jobs. Pay is, as ever, the biggest source of employee motivation, but hardly the only one. Cleaning contractors should be offering employee benefits that range from practical life enhancements to on-the-job morale boosting. Paid time off, health insurance, individual employee recognition awards and even oldfashioned company team-building exercises are all on the ‘employee perks’ menu now.

Trend #3: New IoT technology gives cleaning teams ‘superpowers’ The terms ‘cleaning’ or ‘janitorial services’ may not instantly suggest innovative technology, but these days it really should. Phone-based apps allow a manager to monitor use levels, equipment locations and employee progress in large facilities. Smart washrooms feature paper dispensers that notify you when supplies run low. Floor-cleaning robots relieve employees of mundane, timeconsuming labour, freeing them up for higher-value tasks. Today’s ultraconnected technology is transforming the way commercial cleaning services work, with the potential to make employees much more efficient and effective. continues on page 10 >>


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feature contract cleaning Trend #4: A ‘healthy, green clean’ appeals to both employees and customers Multiple surveys show that customers prefer to do business with companies that care about sustainability – and employees, especially the up-andcoming generations, prefer to work for them, too. That’s why green cleaning programmes are taking off, as companies employ eco-friendly products and methods and examine their supply chains and partner networks for like-minded organisations. As mentioned briefly

above, there are even training programmes dedicated to green cleaning. These help workers learn why and how to use this relatively new category of cleaning supplies and processes, with an eye toward improving healthiness alongside cleanliness. What will be the next big employee trend in the commercial cleaning industry? Cleaning companies will have to continue investing in employees. Expect to see big advances – and continuing change – in all four areas listed above.

Sources Qlicket.com: What is the total cost of replacing a typical hourly employee? | 4-M.com: How Janitorial Turnover Impacts your Business | Green Clean Institute: Janitorial new hire orientation | ISSA: Cleaning Management Institute | Clean Link: What BSCs must do to solve retention woes | Clean Link: The importance of employee recognition | Clean Link: Providing perks to retain employees | Clean Link: Statistics on the commercial cleaning industry | Wilburn Company: Top 3 commercial cleaning trends in 2019 | Clean Link: Improve janitorial bids by focusing on efficiency | ISSA: IoT restrooms are smart business.

Cleaning services industry presents opportunities for unemployed youth With the matriculant class of 2019 having wrapped up their high school years, some will proceed to higher education institutions, while others will not be able to do so.

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here are matriculants from as far back as five years who are still sitting at home; they could not proceed into higher-learning institutions for a number of reasons – social and economic. The country’s unemployment rate continues to increase, with unemployment currently at 29.1 percent and the burden of unemployment mostly concentrated among the youth aged 15–34 years, accounting for 63.4 percent of the total number of unemployed persons according to Statistics South Africa. “There is a need to explore opportunities in which to absorb these young people into the work environment. The cleaning industry is one of the country’s highest employers – and presents opportunities of entry into the workplace for young people,” says Cathy Viriri, National Operations Director, Cleaning Division at Servest Facilities Management. “Greater efforts must be made to get young people more involved in this

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African Cleaning Review January/February 2020

space, because all they need is a stepping stone – thereafter they can work towards upskilling to get into their ideal jobs,” says Viriri. The local contract cleaning industry has over 1 500 contract cleaning companies across South Africa, employing more than 100 000 people. “One of the biggest challenges that the country faces is that young people perceive cleaning as a lowlevel job and ‘uncool’, but what they need to be looking at is the prospect of what they could become within these roles, instead of where they start. If we can achieve that mindset shift, more could be done to bring down the high unemployment rate among young people,” says Viriri. She explains that the minimum entry requirement to become a cleaner is a matric certificate – thereafter most reputable companies provide on-the-job training in line with industry practices to enable entrants to perform their duties and understand the standard operating

procedures; they receive various forms of site-specific training where applicable, as well as health and safety training. “The average age of a cleaning colleague at Servest is around 38 years, and we need to get more young people into these roles and create an understanding of the diverse opportunities available in the sector,” says Viriri. She notes that the cleaning industry is a developing industry expected to impact the country’s economy, as cleaning functions provide a wide range of activities that include both automation and human support. “There are opportunities for growth as well in this space, including specialisation, especially in specialised industry sectors where cleaners can upskill to become a specialist cleaner like in mining, healthcare, and manufacturing. While working, they can explore growth, continuous learning and upskilling opportunities.


feature contract cleaning “There are also opportunities for onthe-job training and exposure to other business functions such as finance and administration, supervisory roles, quality control, and so on. We need to move beyond the perceptions around jobs such as cleaning, security services – the sort of jobs that young people perceive as low-level jobs – and create awareness and highlight the opportunities that exist within these jobs.” Speaking about innovations and technology taking over some of the more laborious jobs in the future, Viriri says: “As the 4th Industrial Revolution [4IR] unfolds, we are seeing tremendous technological advancements to perform laborious roles faster and more effectively. However, South Africa remains very labour intensive, and while these innovations are coming, the idea is to get young people involved and upskill them to prepare them for future tech functions. Some of these machines will not require that someone has a technical degree, for example, to

operate that machine, but require that they are trained on the full functions of the machine in order to operate it effectively. We have some young people sitting at home jobless, with their matric qualifications, and we need to get them integrated into the 4IR workspace of the future through relevant training straight from high school.” She continues: “As deep concerns remain for the high unemployment among youth, employers must work together with the government to resolve some of the challenges that the country continues to grapple with. They must continue to drive training and developing young people for the work environment and establish opportunities for informal and formal training around the use of technology,” concludes Viriri.

Cathy Viriri solutions such as internal and external design and space planning, cost optimisation analysis, carbon-impact reduction, cleaning, parking, catering, hygiene, security, pest control, office plants, and landscaping solutions across multiple

Servest is a leading black-owned facilities

African countries. The group employs 24 000

management company, providing integrated

people across 11 110 sites.

facilities solutions for the internal and external, built and marine, environments, including

For more information visit: www.servest.co.za

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feature contract cleaning

How cleaning businesses can leverage technology By Gregory Venter That technology and data are changing the way industries conduct their day-to-day business is not a point of contention. Retailers, hospitals, schools and hotels are using data to make their facilities more userGregory Venter

friendly, cleaner and profitable.

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n the retail sector, the ability to determine where shoppers spend the majority of time while in a store, not only helps in planning the ideal layout, but also offers clues into effective merchandising and cleaning needs. Examples of data analysis improving efficiency and cleanliness are hospitals that rely on heat-map analytics to address staffing needs; and some schools are incorporating ATP swabs and a bioluminescence reader to identify the dirtiest sections of a classroom. This information then points cleaning staff to areas that need special attention. Data and technology will play big roles in the future of almost every industry, including the cleaning industry. It is important to stay current by adopting technology now that leads to industry best practices for data collection and analysis, to utilise for improvements moving forward. For example, the Tennant’s IRIS Asset Manager offers a solution that can help customers improve their efficiencies and productivity with intelligent insights to drive their cleaning performance. IRIS provides complete visibility of a client’s fleet, delivering key performance metrics and intelligent insights that enable clients to increase productivity, reduce cleaning costs, ensure cleaning consistency and make

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African Cleaning Review January/February 2020

informed decisions, thereby driving cleaning operations forward. Recent IRIS enhancements also deliver comprehensive Tennant maintenance-spend data and detailed battery-charging metrics to help customers reduce

equipment costs, increase uptime and extend battery life. IRIS Asset Manager allows customers to identify opportunities – and see where operators are not fully utilising their Tennant equipment – for example, on sites where operators clean manually. The technology also allows for optimisation of performance by enabling cleaning-equipment fleet managers to identify underperforming sites in order to provide additional training and best practices. With the information obtained from IRIS, clients can also identify

underutilised cleaning machines and redeploy these to optimise productivity. With this technology, customers are also able to keep an eye on the costs all the time. The technology allows clients to track service information with Service Reporter to identify misuse, abuse and user error, and resolve the issue by providing additional training to extend equipment life where necessary. With theft in mind, clients can also minimise lost assets as Service Reporter allows the client to receive and act upon alerts when the machine’s location changes. Technology and data, in the short term, are all about awareness. Lots of companies in the cleaning industry know that the power of technology and data will enable them to work better, faster and longer, but right now, it’s a question of how this will happen and when there will be an impact. In the long term, it is all about transforming the industry. We know there are massive gains already from harnessing the power of data and that over the next generation the industry will see radical change. Gregory Venter is the MD of Goscor Cleaning Equipment, a Bud Group company representing leading cleaning-equipment brands, including: Tennant, Elgin, Maer, Delfin, Kaivac and HighPoint. For more information visit: www.goscorcleaning.co.za


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feature contract cleaning

Productive contract cleaning The marketplace offers an array of machinery to support cleaning teams, so it’s important to assess your exact needs before making your investment, says Gordon McVean, executive director of Truvox International. Whether in-house or contracted, properly equipped cleaning teams can turn in a consistently high, and Gordon McVean

competitive, performance.

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his article offers greater insight into typical cleaning equipment and examples of use on hard as well as carpeted floor surfaces. According to contract cleaners and facilities managers, one of their main priorities is to streamline their cleaning operations, demonstrating value for money and efficiency, while producing outstanding levels of cleaning. While all buyers want a well-built machine that will give many years of reliable service, contract cleaning teams, in particular, are looking for robust machines that will stand up to intensive, everyday use.

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and noise levels. Operators appreciate adjustable handle heights and ergonomic design, making machines comfortable to use, even on long shifts. High pad/ brush pressure enables effective and productive cleaning and polishing, whilst a folding handle and large rear wheels make transportation of the machine easier. High-speed rotaries may be specialised tools, but they can polish a wide variety of floor types with the right brushes or pads, such as: stone, granite, marble, terrazzo, vinyl and PVC, as well as concrete, terracotta, quarry tiles, safety floors and raised rubber.

Shining example of high-speed productivity

Innovation in vacuuming

Cleaning teams under pressure to clean and maintain more hard flooring for less have a reliable ally in the Orbis eco range of rotaries. This range has been specifically designed to fully accommodate cleaning contractors’ needs. All Orbis eco models come preassembled with handle and base and are inclusive of a drive board, so teams can get straight to work. These rotaries offer exceptional handling and productivity for cleaning and polishing hard floors, with an optional solution tank for wet scrubbing. Making light work of virtually every floor type, the Orbis eco range is ideal for retail, education and healthcare facilities. With a cleaning width of 43 cm, this economical range is available in 200 revolutions per minute (rpm), 400 rpm and Duo dual speed, suitable for both light cleaning duties and more intensive maintenance. The Orbis eco Duo provides complete floor renovation and maintenance in just one machine with two speed settings: 190 rpm and 380 rpm. Other features to watch for, apart from build quality, are low vibration

Regular vacuuming is essential to keep carpets looking fresh and bright. Technical advances are setting the latest generation of vacuums apart from their old and familiar predecessors in terms of efficiency, manoeuvrability and sustainability. Light and highly manoeuvrable machines are a popular option, as this makes transporting the machine between cleaning jobs or to different parts of a building easy. Weighing just 6 kg, our compact tub vacuum, the VTVe has an ‘A’ energy rating and comes with a 32 mm-diameter toolset – so it is compatible with standard consumables. Its dusting brush and crevice tools enable improved cleaning in hard-to-reach areas. These are stored conveniently at the back of the machine, while a wand holder facilitates tidy storage. Similar attention to detail has been paid in the design of the vacuum’s carry handle. It’s moulded to accommodate the VTVe’s wand, which sits on the handle, so the machine can easily be carried in one hand. A cable wrap at the top of the machine, with the added protection of a

African Cleaning Review January/February 2020

hinged cover that clips in place, prevents tangling and keeps the cable out of harm’s way. Replacement of a worn or damaged cord is straightforward, thanks to the VTVe’s easy-change cord system. The process – which is tool-less – is designed to remove the need for any service technician call-out charge. The machine is powered by an 800 W motor and has an 11.5 litre capacity for high productivity of some 230 square metres per hour. Any advanced vacuum should also safeguard indoor air quality to help control allergies. This is crucial where hygiene is a priority, but we also believe it’s important in every business sector. We have committed to the HEPA 13 standard of filtration. It means that these vacuums trap particles of 0.3 microns and larger, or some 99.97 percent of airborne matter. As on our battery upright, the bag also has an automaticclosing feature to prevent dust particles from escaping while it’s being replaced.

Rising to the challenge Every building and sector has its challenges, all of which are surmountable with the correct equipment. Cleaning teams should assemble the right mix and balance of mechanical cleaning capabilities so the operation is efficient and cost effective. This will be determined by a range of factors including the scale of the facility, different floor types, area of each, the size of the cleaning team and budget – which should reflect those factors and the standards of cleanliness specified by management. Whether in-house or contracted, properly equipped cleaning teams can turn in a consistently high, and competitive, performance. For more information visit: www.truvox.com


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facilities management review

Major facility management outsourcing trends for 2020 As we start a new year and enter a new decade, we look forward to what trends lay ahead. What global economic, societal and cultural forces are shaping the future of the facility-management industry? In this article, ISS – a leading global workplace experience and facility management company – takes a closer look at what you need to consider to future-proof your business and secure long-term success.

1. Outsourcing and rising employment costs Outsourcing of facilities management continues to increase in popularity. This trend is largely driven by the demand for both high-quality workplace experiences and reduced operating costs. This trend is further fuelled by the increased cost of employing inhouse FM teams and the complex task of managing a large suite of services. There is a lot of pressure on companies in the modern world to offer value to their customers, forcing them to constantly innovate and expand their core services to deliver more and more value. The consequence of this is often a reduction in their non-core FM budget – at the exact same time as employees and clients expect better workplaces experiences. Which is exactly what makes outsourcing such an attractive proposition.

2. Revolutionising technology and digitisation Further to the previous point made about the rising cost of employment is the modern paradigm of technology, which is increasingly being used to improve efficiency and drive down costs. The first is Internet of Things (IoT) technologies, which are being adopted more and more in computing, internal building lighting and climate control. The second aspect of technology that’s being employed by companies to reduce FM costs is that of robotics. Robotic automation is well suited to both hazardous and repetitive tasks, with some FM executives choosing

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robots to fulfil cleaning and security roles. The operational savings that technology offers will likely see widespread adoption of IoT and robotic hardware during this decade.

3. Workplace personalisation and well-being The productivity and well-being of employees have taken centre stage in recent years, with the value of happy, engaged staff being fully recognised. This has led to a trend in FM managers focusing on the creation of workplace strategies that actively promote the engagement, well-being and, ultimately, the productivity of their staff. These workplace strategies must adapt to an increasingly diverse workforce, personalising services to their distinct needs. A major part of the personalisation of the workspace is adapting to the priorities of a younger generation, with modern workers demanding climate-friendly food services, sustainable workplace designs and events that cater to a blurring of the home/work-life boundaries. What workers expect from their workplace has changed much in the past 20 years – and will continue to change rapidly. The facilities management sector will need to continue to evolve to meet tomorrow’s trends.

of uncertainty is where exactly the priorities of outsourcing customers will lie, as they seek to add value to their services. Of course, cost is always going to be one of the main deciding factors, as this is usually what prompts companies to outsource their services in the first place. However, companies will also likely invest in premium services, as they see the competitive advantage of leading their industry in talent attraction and retention and as studies provide more and more evidence for workplace experience impacting health, well-being and productivity. ISS is a leading global workplace experience and facility management company. In partnership with customers, ISS drives the engagement and

In summary

well-being of people, minimises the impact of

Essentially, outsourcing will continue to increase across all areas of industry, including aviation, banking, life sciences, healthcare, manufacturing and the tech sector. The only point

the environment, and protects and maintains property. ISS brings all of this to life through a unique combination of data, insight and service excellence at offices, factories, airports, hospitals and other locations across the globe.


facilities management review

Preventing sick building syndrome Monitoring devices able to detect high levels of carbon dioxide have been introduced to the South African market to help detect poor air quality that can lead to CO2, temperature and relative humidity data logger by Onset.

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ocal technology provider Euca Technologies distributes and supports the handheld devices on behalf of one of the world’s leading logging and monitoring systems specialist companies, Onset Computer Corporation. These devices allow building operators to easily monitor CO2 and other substances to ensure the health of occupants, especially in healthcare facilities, classrooms, offices, factories and places that are susceptible to the build-up of gases. It may also be useful to monitor air quality of a building where occupants constantly suffer from ailments, are constantly tired or where lower-thanusual productivity is observed in a workplace. “We also find that the problem is exasperated at times of the year when windows and doors are shut

sick building syndrome.

for comfort reasons, which may inadvertently also contribute to the sick building syndrome,” says Ernest Campling, managing director of Euca Technologies. He explains that the monitoring devices are small, unobtrusive and highly accurate. They allow easy access to air-quality information from a handheld device or laptop via plug-in or the cloud. It gives building owners and facility managers insights to support better decisions regarding ventilation control and HVAC upgrades – projects that can lead to significant energy savings and improved overall indoor air quality. “Comprehensive, location-specific CO2 data in building environments also helps to focus HVAC improvements on the most effective and cost-efficient solutions. Increased CO2 inside is a big deal; after all, we spend almost 90

percent of our lives indoors. So, when it comes to monitoring indoor air quality (IAQ) for CO2, data loggers can be a great safety measure. Fortunately, the battery-powered CO2 data loggers easily measure indoor concentrations. These compact hand-held devices can be used anywhere throughout a building where data is needed. Measurements typically range from 0–5 000 ppm. “Our data loggers provide a costeffective method to assess indoor air quality, helping to eliminate sick building syndrome and harmful pollutants typical of tight and poorly ventilated structures, and Euca Technologies provides a wide range of devices that can measure and monitor indoor air quality,” concludes Campling. For more information visit the Euca Technologies website: www.euca.co.za

Increased CO2 indoors – Why should you care?

• Tight building standards increase the risk of sick building syndrome and poor occupant health • Offices, schools, healthcare facilities, gyms, and homes frequently exceed healthy CO2 levels • Buildings where metabolic rates are high – gyms, fitness centres, and aerobic-workout rooms – frequently exceed acceptable standards (breathe in O2, breathe out CO2) • Indoor CO2 concentrations over 1 000 ppm lead to cognitive impairment and dysfunction • Global CO2 exposure limits vary by country; some countries have much more stringent restrictions than others

Promote your company in The Source of Workplace Hygiene Solutions! Reach your target market cost effectively by advertising in African Cleaning Review. The direct link to end users, building service contractors, FM service providers and key institutional sectors. Contact us for more information regarding cost-effective advertising options: africancleaningreview@cleantex.co.za | www.africancleaningreview.co.za

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educational

Introducing an indoor tracking system for hospitals

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new indoor software-tracking system conceived at Henry Ford Innovations (HFI) in Detroit, US for use in hospitals is being compared to GPS for its functionality. The two developers behind the system called Novatrack say it has the potential to be a ‘game changer’ in healthcare for its capability and precision to optimise operations and improve efficiencies. The ability to track mobility services, such as patient transport and housekeeping (cleaning hospital rooms between patients), in real time allows hospitals to look for opportunities to improve routine tasks, routes and their coordination. During December 2019 HFI announced an exclusive licensing agreement with NAVV Systems, a Detroit-based start-up company, to market Novatrack commercially. The agreement is the latest licensing agreement made by HFI to develop and commercialise its intellectual assets. Since its inception in 2011, HFI, the innovations arm of Henry Ford Health System, has signed 30 licensing agreements representing US$350 million in future revenue. “This is a win-win-win situation,” Joseph Jankowski, PhD, an HFI senior advisor, says of Novatrack. “It saves time because it makes better use of hospital resources, but it also improves the overall patient experience. Staff are more efficient in their work and patient transports and discharges are better managed, which creates a much better working environment for everybody involved in the care process.” Novatrack is believed to be a firstof-its-kind software for coordinating indoor hospital logistics. It’s based on the hospital’s floor print and uses the hospital’s wireless network and Apple’s indoor positioning system to provide real-time visualisation and location of staff who carry iPhones equipped with the Novatrack app. Managers monitor

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the staff’s location from a traffic-control centre and communicate with them via text messaging. For privacy and security reasons, neither patients nor patient information are part of Novatrack. Novatrack is the brainchild of two Henry Ford Health team members Paul Zieske, programme manager of location services in information technology, and Daniel Siegal, MD, vice chair of the Department of Radiology. Zieske introduced the concept as one of the fellows in the 2014–15 inaugural class of HFI’s Davidson Fellowship programme, which provides training and education for developing and commercialising digital technologies. It’s also where Zieske and Siegal teamed up, and the concept gained traction from there. After completing the fellowship, Zieske and Siegal built a prototype and, with the backing of hospital leadership, began testing it in October 2018 with patient transport and housekeeping services at Henry Ford Hospital, the health system’s flagship hospital. It is now being expanded for use in in-patient pharmacy and soon in in-patient food-delivery services. In 2020, the software is also planned for use at Henry Ford’s other four acutecare hospitals. “The concept we’re using to describe this is traffic control for

healthcare,” says Zieske, who early in his career worked for the Federal Aviation Administration and was part of the team that installed radar systems at the Detroit Metro Airport. “It shows the very precise location of workers and a little call-out with their name on the screen and the floor that they’re on.” Siegal says Novatrack could be a ‘game changer’ in healthcare because of its process improvement capability. “Think about GPS on your phone outdoors. Now you have the ability to do that indoors (with Novatrack),” he says. “This is a tool to help end users be more efficient”, says Siegal. “I think in 10 years, more probably even 5 years, you’ll be behind the curve if you don’t have some kind of locationbased tool in your healthcare system,” says Siegal. Both Zieske and Siegal emphasised that Novatrack is not for monitoring staff’s whereabouts in a Big Brother way. “We’ve been very open about it with staff,” says Zieske. “The reason we are tracking them is we want to improve safety and efficiency.” For the health conscious, though, Novatrack can measure your walking distance on a shift. “I once showed a transporter how far he had walked inside the building,” Zieske says. “You should have seen his face light up when he realised he had already walked 8.85 km that day.”


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feature food and beverage hygiene

Post-clean and pre-operational inspection in a good hygiene plan Cleaning and disinfection in food and beverage production sites ensure that the final product passes the required quality controls and is safe for the consumer. At the beginning of each production shift, having a processing line free from residues that may impact on the end flavour, colour or texture is critical to maintaining the brand standard.

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ven more important is to ensure that no undesired chemical residue, allergen, spoilage or pathogen bacteria, which might contaminate the end product, is present. Any negative impact on product integrity and brand protection is likely to affect the financial performance of the company as well as potentially harming consumer health. Diversey, a global provider of cleaning, sanitation and maintenance products, systems and services that efficiently integrate chemicals, machines and sustainability programmes offers greater insight into effective cleaning routines in food and beverage plants.

Types of cleaning There are two main types of cleaning methods in food and beverage plants: automatic and manual. Automatic or semi-automatic cleaning and disinfection operations are those activities that are run by a pre-set system or machine; examples might be automatic cleaning in place (CIP), membrane cleaning or bottle or crate washing.

It is important to validate that: • The CIP system is completing the programmes as intended • Objects have been cleaned and sterilised properly • Any residual chemicals have been removed Monitoring activities should validate the key application parameters (time, temperature, concentration, flow, etc.) and cleanliness/microbiological quality of the food contact surfaces measured via rapid techniques (ATP, proteinbased tests, immune-enzymatic-based,

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African Cleaning Review January/February 2020

lateral-flow tests kits) and standard microbiological analysis. Crosschecking these measurements during validation will result in good control over the application. Typically, operators making use of specific dosing systems or cleaning tools carry out manual-based cleaning. Examples might be open plant cleaning (OPC) with foaming systems on large surface areas or the manual cleaning of utensils, tools or machine parts. In these applications, although the key application parameters remain very important, it is also crucial to make sure operators carry out their task consistently and effectively to meet the required standard, as the entire effectiveness of the hygiene task is literally, in this case, in the hands of the operator who is carrying it out. As well as ensuring that each operator is suitably trained for the tasks they are performing, they should also understand the importance of how, by simply using senses, it is possible to prevent potential food-safety incidents, or costly noncompliances, with subjective cleaning validation checks being completed throughout the cleaning process. It is important to note that applying a disinfectant over a dirty surface makes the disinfection step ineffective. On top of wasting water, time, energy and chemicals, the food-contact surface may have microbial residues that could endanger the following production.

stainless-steel surface. For example, a blue shade on a stainless-steel foodcontact surface might indicate fats not being correctly removed, a white shade might indicate the presence of a mixed organic as well as inorganic soil, while a yellow shade might indicate fats have not been correctly removed from that surface for some time.

Smell Surfaces and food- and beverageproduction machines should simply smell ‘clean’. Rancid odours might indicate that there are old residues not being correctly removed; lifting lids, conveyors or smelling the lower parts of frames or machines is a good way to make sure there is no old soil left.

Touch A stainless-steel food-contact surface should not be greasy after cleaning, and by passing a finger over it there should not be any mark. Cleaning operators should be checking the surfaces, machines or department they are assigned to every time by using their senses, and if applicable, rapid kits (ATP for example), before moving to the disinfection step. This activity should be recorded electronically to increase the operator’s feeling of responsibility for the task they are undertaking and to keep an auditable paper trail.

Pre-operational inspections Post-cleaning checks should include Sight Surfaces simply look clean; no shades of colours should be present on a clean

Pre-operational inspections should be in place prior to starting up a food- or beverage-processing line. Typically, in the food-processing business, cleaning is done at the end


feature food and beverage hygiene a chance that something could go wrong. What could be more important than verifying that allergen cleaning has been properly conducted on a line? This is where a pre-operational checklist, asking the following questions, would have a significant benefit. • Have all product-contact areas been properly cleaned? • Have all tools used for sanitation or maintenance been removed? • Is all equipment that was dismantled for cleaning put back in place and properly aligned? In order to assist with your pre-operational

of the shift, usually at evening/night and there may be several hours before production starts back. Just like the importance of checking on critical functions and systems before a plane takes off, pre-operational inspections should be in place prior to starting up a food- or beverage-processing line. In the time since the previous shift, the equipment will not only have gone through cleaning and disinfection

procedures, but potentially also through maintenance repairs and idle time. The pre-operational inspection should allow a trigger for corrective actions: cleaning, for example, should be re-done if the inspection result of a specific line or machine is negative before resuming the food production operations. Regardless of how simple or complex an object is, there is always

checks, Diversey has prepared a downloadable and editable template available here: https:// hub.diversey.com/post-clean-and-preoperational-checklist-template. Diversey is a global provider of cleaning, sanitation and maintenance products, systems and services that efficiently integrate chemicals, machines and sustainability programmes, for more information visit: www.diversey.com

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feature food and beverage hygiene

Sanitation strategies for controlling Salmonella in foodprocessing environments

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on-typhoidal Salmonella is one of the most common foodborne illnesses “with an estimated 93.8 million illnesses, of which an estimated 80.3 million are foodborne, and 155 000 deaths each year” (Majowicz, et al). It is estimated that the infection “imposes an estimated $3.7 billion in economic burden in a typical year” (2015 USDA Economic Research Service report titled Economic Burden of Major Foodborne Illnesses Acquired in the United States). Nontyphoidal Salmonella bacteria originates in poultry, pigs, and cattle (plus many other animals) and can be passed through each stage in the farm-to-fork supply chain. It is also possible for food handlers to cause contamination and for sterile food-contact surfaces to become contaminated by microbial particles in the air. As a result, good hygiene and sanitation are critical throughout the entire process. According to Diversey, a global provider of cleaning, sanitation and maintenance products, systems and services, controlling and managing Salmonella in food-production factories is down to good manufacturing processes coupled with comprehensive sanitation plans. Here are six strategies to help you stay on top of Salmonella.

Sanitary design The European Hygienic Engineering & Design Group (EHEDG) and 3-A Sanitary Standards Inc. recommend similar best practices in the design of the food-production environment to reduce the risk of contamination. For example, all surfaces must be accessible for cleaning, avoid any right angles on equipment installations, and ensure continuous welding with no indents or imperfections.

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Drainage design “Drainage is a critical component affecting the hygienic performance of food production. Effective drainage helps mitigate hazards from the external environment and is central to the safe and hygienic operation internally” (ACO brochure: Drainage Management for the Food & Beverage Industry). The importance of drainage in protecting against microbiological contamination in the processing hall is drastically underestimated. All soils, contaminants, chemicals and even food waste converge in the drains, which are typically open systems that run across the whole site. All drains should have removable covers to allow easy access for frequent cleaning and sanitising. A foam or a gel with added quaternary ammonium compounds is recommended. It is also important to keep in mind the design of the drainage network. For example, are all condensate pipes effectively transporting moisture to the drains? Are drains under the processing conveyors collecting all run-off? Poor drainage management will leave the area susceptible to microbial contamination.

Doorway sanitation Employee movement is one of the main vectors for spreading microbes. Installing a doorway sanitising system removes the onus from the individual and ensures a fixed and consistent application. Doorway sanitising systems can be timer or sensor activated and will typically use a dual cationic quaternary compound.

Fogging It is important to avoid high pressure (<40 bars) cleaning sprays as they can cause microbial particles including Salmonella and other bacteria to aerosolise and spread across the production hall.

Instead, fogging can be used to disinfect (sanitise) the surfaces in the room. Fogging is especially effective when there is a high turnover of room air and there are hard to reach surfaces such as on top of equipment, pipe exteriors and hangers, and ledges.

Disinfectant (sanitiser) rotation Disinfectant (sanitiser) rotation is recommended to prevent the development of microbial reduced susceptibility to the biocide used for the disinfection (sanitisation) step. Additionally, altering the microenvironment (pH and mode of biocidal action) will reduce the development of Salmonella biofilm formation.

Continuous learning Good manufacturing processes and manual cleaning plans are only as effective as the personnel who are performing them. All employees who come into contact with food processing and handling must be correctly trained and it is recommended that the wider workforce is also trained to increase awareness of contamination sources and improve on personal hygiene behaviours. Retraining and regular refresher courses are also advised to keep food safety at the forefront and maintain good standards. Diversey’s online Hygiene Academy contains training modules dedicated to: • Salmonella management for food plants • Good manufacturing processes (GMP) and personal hygiene for food plants • Principles of hygiene and sanitation in food and beverage processing • Hygienic design principles for food and beverage plants. For more information visit: www.diversey.com


editorial Tork

Food-service-hygiene toolkit for professionals Hygiene in food-service environments Developed in collaboration with the Oxford Brookes School of Hospitality Management, our four stage foodservice hygiene offers a complete toolkit to help support the hygiene requirements in a wide range of hospitality environments. The four stages of the toolkit cover: • Hand hygiene in food service • Surface cleaning in food service • Food on the go • Allergens in hospitality

Surface cleaning in food service Knowing how to keep your kitchen surfaces clean and tidy will not only help to ensure that your kitchen runs smoothly, but it will also help you keep on top of hygiene requirements throughout service.

For more information on each of these modules, visit https://www.tork.co.uk/about/ hygiene/food-service-hygiene.

Food on the go The aim of this guide is to consider some of the extra challenges street-food businesses face in trying to meet their moral and legal responsibilities as food handlers (food-safety legislation) and possibly premises licence holders.

Hand hygiene in food service Hand hygiene in food service is of utmost importance. It is the cornerstone of good hygiene, and understanding the correct procedure for keeping hands clean and fresh will ensure that your staff and guests remain healthy and continue to enjoy the best dining experience.

can help ensure that your staff know how to clean,dress and table for service to ensure that your guests remain safe and healthy.

For additional information please contact: Kirsty Collard on 060 500 1931 or Kirsty.collard@essity.com About Tork® The Tork brand offers professional hygiene products and services to customers ranging from restaurants and healthcare facilities

Allergens

to offices, schools and industries. Products

From December 2014, new legislation came into effect in the UK that requires operators and caterers to understand and display clear information relating to the 14 key allergens. In this module, we detail what the allergens are and how you

include dispensers, paper towels, toilet tissue, soap, napkins, and industrial and kitchen wipers. Through expertise in hygiene, functional design and sustainability, Tork has become a market leader. Tork is a global brand of SCA and a committed partner to customers in over 80 countries.

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laundry review

SHARE YOUR OPINION WITH US The African Cleaning Review (ACR) magazine is evolving and we need readership input in order to guide us in the process of best servicing the professional cleaning industry. Your input is valuable to us; all you have to do is to take less than 5 minutes to answer a few questions. The process is very simple, just scan this QR Code with your smartphone, or alternatively, type the URL into your internet browser. Then answer the 10 straightforward questions about the magazine. Thank you The ACR team

URL: https://www.surveymonkey.com/r/5GFRJGW

Revolutionary laundry franchise opportunity launched in SA

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uropean laundry company Jeff recently launched one of their innovative franchise business models, Mr Jeff Laundry, in South Africa, promising a shake-up of the local laundry and dry-cleaning sector by offering these services via an app. Mr Jeff Laundry provides convenient, quality laundry and dry-cleaning services for its customers of every type, with young people short on time being among the company’s most loyal customers around the world. By using the app or website, customers can choose the exact location, time and day of pickup. A driver visits the client’s house and collects the garments and later delivers them back, cleaned and ironed. This service can be accessed via on-demand or monthly subscription options. Founded in Spain in 2015, Jeff has already expanded to 32 countries across Latin America, Europe, the Middle East, and southern Asia with 1 780 hubs already sold. “The app offers a unique opportunity for South African entrepreneurs looking for a business opportunity with quick return on investment,” said Jeff CEO Eloi Gómez. “Our research shows that 78 percent of people regard laundry as

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their least favourite household chore. We are literally transforming the face of household chores.” Gómez says the typical franchise will recoup its investment within 19 months, with a profit of around R45 000 a month after 12 months. Local franchisees will also receive strong marketing and partner support from Jeff, with zero royalties and marketing fees for the first year. “With our digital approach and our subscription plans, we intend to change the traditional function of the laundry-cleaning sector.” Specifically designed for the urban customer who always needs to be connected to tech solutions, Mr Jeff has won over a new market segment as 60 percent of its customers have never used another laundry service before. The Jeff brand has proven successful to date, as the company’s workforce has already grown to 500 direct and more than 3 500 indirect employees worldwide. Service options include on-demand solutions as well as monthly subscription. With two payment methods available, credit card and cash payments, Jeff’s services are accessible to the unbanked population in South Africa as well.

Young entrepreneurs Eloi Gómez, Adrián Lorenzo and Rubén Muñoz from Valencia, Spain founded Jeff in 2015 to offer a comfortable, fast laundry and dry-cleaning home delivery via an app. The app is available for Android and iOS devices and works through a monthly subscription system and one-off orders from stores that are distributed across different cities, forming a network of franchises that completely change the traditional laundry model. Entrepreneurs interested in opening a Mr Jeff Laundry hub in South Africa can email the company at: franchises@mrjeffapp.com


laundry review

Running a best-in-class hospitality laundry operation

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otels rely heavily on linen throughout their day-to-day operations. Due to the pace and nature of hospitality businesses, stains of all kinds inevitably appear on sheets, cloth napkins and towels. Because the cleanliness of a business’s linens can make the difference between a rave review and a scathing write-up, it is imperative to optimise laundry programmes to properly remove stains. The best defence against stains is a first-rate laundry programme that combines effective stain-fighting products with sustainability-focused programmes and intelligent monitoring.

Making laundry effective, efficient and environmentally friendly Hospitality managers should consider these products and practices as they aim to make their laundry programmes best-in-class:

1. Smart stain-fighting: the right products at the right time Handling stains effectively prior to the first wash allows businesses to extend linen life and avoid water- and chemicalwasting rewashes. This, in turn, saves time and money and promotes environmental sustainability. Diversey’s Clax® Magic presents a comprehensive range of stain-removal solutions for a wide array of stain types, including: • Clax Magic Protein – for blood, food and other protein-based stains • Clax Magic Multi – for a variety of stains, such as makeup, ink and grease

• Clax Magic Rust – for rust and ironbased stains • Clax Magic White – for bleachable stains like coffee, wine and fruit juice

2. Low temperature laundry programmes: cooler is cleaner As consumers are increasingly expecting businesses to support sustainability, laundry programmes should focus on ways to reduce water, energy and chemical consumption. About 80 percent of energy consumed in a standard laundry programme is used to heat water during the wash phase, so it is logical that low temperature wash programmes reduce environmental impact, while also curbing energy costs. Diversey’s Clax® Advanced lowtemperature laundry programme has been proven to reduce waste and costs while improving performance. Across six luxury hotels, the programme: • Reduced water usage by up to 35% • Reduced electricity by up to 15% • Reduced wash time by up to 16% • Reduced CO2 emissions by up to 100 metric tons • Extended linen life by up to 30% The sustainability benefits of a lowtemperature laundry programme like Clax Advanced are undeniable. When coupled with the cost savings and boosted performance, lowtemperature linen care becomes a no-brainer for hospitality businesses.

3. Real-time remote monitoring: the next level of laundry management By tapping into the global reach and information-collecting power of the Internet of Things (IoT), Diversey’s IntelliLinen™ solution (part of our Internet of Clean™ platform) transforms laundry management. It provides real-time alerts and feedback about key metrics like energy use and operational costs. With these actionable insights, managers can easily see where consumption can be reduced, where chemical dosage can be more consistent and where re-wash levels can be reduced. With IntelliLinen, businesses can immediately implement corrective actions to better control costs and uphold sustainability. By setting thresholds, laundry managers will also be notified when and where overspending occurs. By implementing the solutions above, hospitality businesses can ensure that their laundry programmes keep linen unblemished while minimising their carbon footprint and motivating customers to return again and again. To read more about Clax Magic, visit diversey. com/solutions/fabric-care/clax-magic

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editorial Industroclean

The importance of keeping industrial spaces clean and safe Having clean and orderly workplaces in an industrial setting like a warehouse serves a purpose beyond meeting health and safety standards. Emma Corder, MD of Industroclean, says that the downside to not meeting basic cleanliness standards has far-reaching consequences.

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here are two important factors to take into account when it comes to warehouse maintenance,” she says. “The first aspect is investment. If you have laid out capital and bought your own premises, you’d want to protect your asset. By implementing proper maintenance processes and keeping the warehouse clean, you will protect your capital layout. “Companies are also protecting themselves against other forms of loss if their reputation is tainted because negligence led to a workplace injury or fatality. That could easily lead to reputational harm, lost business and productivity, as well as creditworthiness issues with insurers.” Industrial firms – from manufacturers to logistics providers – come under close scrutiny because of their work environments having heightened threats of injury. Workplace safety is, therefore, a key area of focus for labour and industrial inspectors tasked with monitoring compliance. Corder suggests a rigorous cleaning schedule to prevent the build-up of grit, grime, and dirt. When applying this approach to a warehouse floor, for example, always start with clearing out loose debris with a floor sweeper. Follow this up with a scrubber-dryer that will give a deep clean to remove hard-to-lift dirt and

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African Cleaning Review January/February 2020

grime. These machines simultaneously dry the floor, thereby reducing the possibility of slips on a wet floor. When it comes to the maintenance and cleaning of floors, safety is always a big concern in every workplace environment. Loading zones are usually a heavy-traffic area. “Here, a clean environment keeps everyone safe. The build-up of dust can affect machinery, which in turn, could damage the floor. Scuff marks are another common issue on warehouse floors, but this can be remedied with regular cleaning. It is important to remember that flooring is a costly investment. Some industries prefer epoxy coating over concrete floors, but if this is neglected, you may have to redo it in five years.” Corder recommends investing in suitable sweeping, scrubbing and vacuuming systems, if cleaning is done by an in-house team. “The most important step in the cleaning process is to sweep first. This should be done 80 percent of the time, while wet cleaning, which includes scrubbing should constitute 20 percent of cleaning time. It is also important to utilise the correct chemicals, as this not only affects whether the cleaning will be effective but may also have an effect on the well-being of staff.” According to Lee O’Reilly, Industroclean’s SHEQ manager, there

are many risks when not having proper maintenance measures in place. O’Reilly advises warehouse managers to conduct regular safety audits of their workplaces. “The risks are numerous,” she explains. “You may not be able to obtain liability insurance from an insurance company. There is an increased risk of fire in a cluttered environment. Make an effort to separate items that are in use from those that could be moved to a storage section to prevent creating a safety and fire risk. Your employees are more vulnerable to injury due to hazards such as falling objects or slippery and dirty floors.” Simple cleaning schedules will go a long way to ensuring that warehouse spaces are kept clean and free of grime and dust. Corder says the simplest way to ensure that cleaning is done regularly, and to the standard required, is to consult with a company that has the expertise to advise on these tasks. “Industroclean has many years of experience within a multitude of different industries and has a keen understanding of what is required and where the pitfalls are. It is advisable to focus on procurement of the right equipment from a compliant supplier,” Corder concludes. For more information visit: www.industroclean.co.za


Be part of the official African delegation to visit the bustling city of Amsterdam and the world’s largest professional cleaning exhibition Holland’s capital city is a hub for happy cyclists, beer-drinkers, tourists and art-lovers. Amsterdam’s go-to bohemian vicinity brims with coffee shops, bars and restaurants, and the renowned Albert Cuypmarket is well worth a visit. During May 2020 the world of professional cleaning will gather in Amsterdam at what is regarded as the world’s largest exhibition of its kind. This is your opportunity to view the latest cleaning technology and updates on global trends and developments while connecting with cleaning professionals from over 143 different countries. The exhibition floor stretches over several halls and is divided into eight specific segments, namely: high pressure; laundry; management; mobility; steam cleaning; washroom; waste solutions; window cleaning; and healthcare. The other three segments – machines, equipment and detergents – are fragmented and can be found in every hall. The first Interclean exhibition took place in 1967 and it has since developed into the world’s leading trade fair for the professional cleaning industry. “I have really enjoyed the trip, learned a lot about new technology and will surely implement some systems. The trip was very well organised.” Awie Human, Branson Chemicals

“Thank you for an amazing trip. It was well planned and executed. It was fun and also very beneficial.” Simon Barrett, SB Marketing

Tour departs Saturday 9 May 2020 Interclean 2020 tour package:

• • • • • • • •

Five-night 4-star accommodation in Amsterdam, including breakfast Direct flights to and from Amsterdam Hotel/airport transfers, welcome drinks on arrival including activity Day-trip sightseeing tour to Rotterdam in luxury coach including tour guide and lunch Transfer – hotel to RAI exhibition centre on opening day Three-day city tram pass Two-hour evening canal cruise through Amsterdam city canals including drinks and snacks Farewell three-course dinner including all drinks at a traditional Dutch restaurant

To book your travel package or for more information contact: Steve Braham Tel: +27 11 646 9322 | Mobile: +27 83 265 1268 Email: steve@swbagencies.co.za

Full tour package rates:

Single delegate: ZAR36 000 Twin delegates sharing: ZAR29 500 per person

Land only package:

Single delegate: ZAR23 500 Twin delegate sharing: ZAR17 000 per person Tour package rates subject to exchange rate fluctuations

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people and events The Healthcare Cleaning Forum 2020

The Healthcare Forum (HCF) will return to the Interclean Amsterdam 2020 exhibition in the Netherlands from 12–15 May. The forum is all about embracing the shift that is happening in healthcare environmental hygiene, and staying ahead of the market. Pathogens in the patient environment are now recognised as a major source of healthcareassociated infections. Academics have also been able to confirm that improving the patient environment lowers these infection rates and saves lives. We are addressing this on diverse fronts: by driving forward the academic research, championing technical innovations, adapting solutions

to real-life contexts and changing how we think about the workforce. It’s important to combine the knowledge in healthcare institutions, industry and academia if we want to make a real difference on the front lines. In terms of the practical sessions, the forum will offer a range of useful ‘how to’ demonstrations in areas such as instrument sterilisation and waste management. There will also be an opportunity to learn how water and air quality affect hospital environments and patient outcomes. Attendees are guaranteed to come away with plenty of ideas on how to improve healthcare cleaning and infection prevention across their facilities.

Returning to the HCF to share his knowledge will be Dr Didier Pittet, Professor of Medicine and Hospital Epidemiology at the University of Geneva Hospital in Switzerland. Among others, Alexandra Peters of the Infection Control Programme at the University of Geneva Hospital and Dr Pierre Parneix, Doctor of Public Health and Hospital Hygiene at Bordeaux Hospital University Centre will be joining the forum. For more information about visiting the Interclean Amsterdam 2020 show as part of the African delegation e-mail: Steve Braham at steve@swbagencies.co.za

Industry loss – Numatic SA GM Numatic International South Africa General Manager Dewald Botha passed away in December 2019 at the age of 42. Dewald joined the commercial cleaning equipment company in 1997 as warehouse manager and was appointed as general manager in January 2002. His intense enthusiasm and dedication over the past 23 years at Numatic International South Africa merited him not only with a reputation as a progressive leader, but he was

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also held in the highest esteem by clients, colleagues and friends. Dewald always exuded a quiet confidence, his contributions were powerful and his work ethic more than remarkable. He performed his duties with insight, passion, energy, integrity, humility and a charming personality. Dewald will be remembered as a family man with a passion for the outdoors, a noble friend and colleague to many. Dewald is survived by his wife Janine and son Ryan.


people and events Internal senior appointments reinforce Truvox’s focus on continued innovation Two internal promotions within the senior management team at Truvox International will bolster the global floorcare specialist’s focus on innovation into a new decade. Gordon McVean, appointed to the role of executive director, will lead company strategy and day-to-day management. Malcolm Eneas takes on the role of operations director, responsible for ensuring processes and procedures to deliver growth, while reflecting the company ethos. The introduction of new products to its comprehensive catalogue of world-leading floorcare products and increase in its international customers are pivotal to continued growth. These are areas that Gordon McVean will give significant emphasis to over the coming year and beyond. Gordon has twenty-eight years’ experience within the cleaning

industry and has managed international sales and marketing at Truvox since 2008. Previously he worked at Kew Cleaning Systems as general manager, followed by nine years at Kärcher UK. Gordon is also heavily involved in helping to raise the profile of the industry. Gordon says: “I am extremely proud to head Truvox International as we enter a new decade. We have a very strong UK management team, and together we plan to continue the excellent growth and profitability we have built. This will be led by new product innovations and superb customer service, giving people what they want, when they need it, at the right price.”

Gordon McVean markets including cleaning and FM, healthcare, education, and retail. Its wide range of wellestablished brands and products include Orbis rotary burnishers, Hydromist carpet extractors, Valet vacuums, Multiwash scrubbers and Cimex three-brush technology.

Truvox International is a leading supplier and manufacturer of commercial and industrial

For more information about Truvox visit:

floorcare machines, for a wide range of

www.truvox.com

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new products Biological cleaning tablets address shortcomings of liquid counterparts Biological cleaning solutions have continued to gain popularity in the South African cleaning market due to their positive environmental impact and added efficacy benefits compared to conventional products. Biological products work by breaking down organic soils and outcompeting the undesirable bacteria that are responsible for bad odours and that may cause illness. Liquid products have historically been the mainstay of cleaning, however, they have disadvantages such as storage requirements and control of dosage. The new biological tablet range by Hychem addresses these shortcomings while still offering the exceptional performance one would expect. The range is designed and manufactured in South Africa to strict quality standards, thereby reducing the carbon footprint of the products. The new Hychem tablet range is completely environmentally friendly,

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safe and easy to use, as well as pH neutral. The range only uses readily biodegradable surfactants and is designed with the philosophy that all products should enhance the environment rather than cause any detrimental effects. The products are packaged as minimally as possible while retaining functionality and ensuring economical pack size. The full tablet range offers solutions for a number of different applications: • Wastewater treatment solutions for fat traps, septic tanks and pit latrines. Consisting of a special blend of biologicals and oxygenreleasing compounds to rapidly break down organic contaminants such as fats, oils and grease. This prevents blockages, bad odours and reduces the frequency of cleaning/pumping. • The drain tablets offer an economical solution to prevent

blockages and undesirable odours in drain lines. They are suitable for all drain types with easy application of one tablet per drain requiring treatment. • The compostable urinal mat with a biological tablet insert. The mat provides the pleasant fragrance users expect and the biological component prevents uric acid build-up and eliminates bad odours at the source. In addition, Hychem offers a range of three tablet detergents. These allow for easy control and portioning, as one tablet is needed per spray bottle making it ideal for smaller sites. The tablet detergents include a nonbiological, environmentally friendly food-safe kitchen cleaner, a generalpurpose cleaner and a scale-inhibiting, pH-neutral washroom cleaner. For more information about Hychem products call 086 010 2555 or visit: www.hychem.co.za


CALLING ALL PEST CONTROL AND CLEANING PROFESSIONALS

SAPCA Cleantex Executive Summit Africa 16–17 September 2020 The Lord Charles Hotel | Somerset West | Western Cape | South Africa A two-day co-located executive event featuring interactive and engaging sessions Day 1: Strategic Business Management sessions for all delegates Topics: Strategic thinking, leadership, sales benchmarking, customer care, marketing, IoT and AI, business evolution Day 2: Two independent tracks in separate facilities Track 1: Professional Cleaning Industry subject matter and panel discussion Track 2: Pest Control Industry subject matter and training sessions

REGISTER NOW AND SAVE! ISSA | NCCA | BEECA | SAPCA members qualify for preferential rates Sponsors: Gold

Endorsed by:

Silver

Media partner:

Organisers:

cleantexsummit.co.za • nande@cleantex.co.za || sapca.org.za • lynette@sapca.org.za


new products Vacuum with a difference Commercial and industrial equipment supplier Hilti has launched its new DDWMS 100 water-management system, which incorporates three modes of operations: recycling mode, vacuumcleaning mode and water-supply mode. The filtration process is incorporated through patented multi-layer filter bags of the DD-WMS 100, which are specially designed for collecting drilling slurry. Slurry collection reaches maximum capacity during the filtration process thanks to the effective use of the filter’s surface. Diamond drilling involves many time-consuming, repetitive steps, of which the actual drilling process may be one of the shortest. Keeping the jobsite clean and maintaining a constant water supply is often time consuming and counterproductive. The new DDWMS 100 water-management system promotes productivity and cleanliness on the jobsite.

The vacuum requires a full water tank and a filter bag to get the job done. The water is recycled up to 7 times; this is equivalent to about 100 l of continuous water supply. The large wheels and convenient handle bar make it easy to move the DD-WMS 100 around on the jobsite. Dust and slurry often lead to additional labour time spent on cleaning up, decreasing jobsite productivity even further. With Hilti’s range of water collection accessories for diamond-drilling

machines, the customer will be able to save time and money. Diamond drilling is no longer a messy job! Once the filter is full and suction power begins to drop off, it’s extremely easy to get rid of the slurry with the disposable filter bags. The DD-WMS 100 is compatible with all other Hilti diamond-drilling machines, so it’s one appliance for all applications! For more information visit: https://www.hilti.co.za/ddwms100

New cleaning-management software for smarter cleaning routines Tork is entering the software industry by releasing what it believes to be some of the market’s most advanced cleaning-management software – Digital Cleaning Plans. The cleaning management software includes functions for planning, communication, administration and follow-up and can be used by both mid-sized and small-scale cleaning companies. With Digital Cleaning Plans, cleaning companies are offered the opportunity to experience a more efficient way of working, which simplifies cleaners’ tasks. “We stepped into the software industry as we saw the need for an easily available digital cleaning solution,” says Anna Königson Koopmans, marketing director commercial and public interest at Essity, which owns the Tork brand. “With Tork Digital Cleaning Plans, we provide management with the tools they need to take control of their operations and to use their time and resources in smarter ways.”

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For managers, there are several advantages with the new software, including the ability to schedule and delegate tasks. The software also enables easy reporting for accurate follow-up to clients. The result is better fulfilment of service level agreements and satisfied clientele. With clear, always-available instructions and guidance within the software, Tork Digital Cleaning Plans enables improved communications among cleaners and between cleaning staff and management. With the software, cleaning staff can quickly and easily troubleshoot issues and report problems to management by communicating and uploading images directly into the programme. Digital Cleaning Plans also simplifies the introduction of new staff and handovers between staff members during shift changes. “We have been eager to create a service specifically for cleaning staff who are integral to the results that are delivered to venue clients and visitors,” adds Anna.

“By helping their daily work operate more efficiently, we’ll not only be able to boost results, but also mitigate any cleaning issues before they arise.” Digital Cleaning Plans is the first step in digitising cleaning operations, and even more value can be achieved when using it with data-driven cleaning services from Tork, such as Tork EasyCube, a network of sensor-equipped dispensers that alert facilities management teams to exactly when and where cleaning needs occur. Learn more about Digital Cleaning Plans from Tork and download the software for free at: www.torkusa.com/digitalcleaning


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African Cleaning Review JanFeb 2020