Avaya and iSON Technologies Partner to Drive Digital Transformation for Africa From its origins in AT&T, then Lucent, Avaya has
To give just one example, the two companies
continued to prove its leading reputation by providing
have successfully delivered customer experience
reliable services to its partners. Today, Avaya is the
transformation for one of Africa’s largest service
only company that specializes in complex business
providers, having designed and deployed contact
communications –internal for companies’ teams and
center technology and managed services across 16
external for their customers – based on open, mobile
countries. The solution leverages Avaya’s leadership
software platforms, with the network infrastructure to
in contact center technology and iSON’s extended
meet customers’ underlying needs.
integrated customer experience, supporting 60 million Avaya
subscribers in 18 languages, while reducing costs and increasing performance.
outcomes for enterprises of all sizes and types, rather than the traditional one-size-fits-all approach. The
The successful contact center solution implementation
Avaya SDN-Fx networking architecture is the first
has led to iSON winning multiple Contact Center
to deliver automation and programmability from the
awards and delivered a reference for iSON and Avaya
network core to the user edge, providing “connect
in every country. iSON has also won multiple other
anything, anywhere” simplicity – the perfect platform
awards for its work with Avaya in different African
for building Internet of Things strategies and to
countries, including with one of the world’s leading
underpin smart digital transformation.
international banking groups.
iSON Technologies is one of Avaya’s most valued
Contact Center Solutions
partners in Africa, Strategic Win partner of the Year
Today, iSON and Avaya are providing contact center
at the Avaya Partner Forum event in 2015. The two
solutions to one of the largest mobile communications
companies have been working together since 2010,
companies in the world. iSON is working with Avaya
and now partner in 21 countries across the continent.
to deploy Avaya Aura Unified Communications and
iSON is an Avaya Platinum Partner, the highest level.
Contact Center solutions to the company’s operations in seven countries, and giving Avaya a presence in
90% of the service providers in Africa.
Together with iSON, Avaya is helping organizations in Africa to progress on their digital transformation
Avaya’s successful transformation into a customer-
journeys and enhance the customer experience.
centric company focused on software and services –
Governments and enterprises across the region are
which account for 73% of revenue – and the strength of
looking at digitization strategies to drive operational
its solutions fit well with iSON’s strategy of customer
excellence, customer and citizen satisfaction, and
experience management. With Avaya able to deliver
deliver greater competitive differentiation. Avaya’s
a complete solution for the customer experience,
client-tailored and outcomes-focused digital and
including voice and data, and offering stable, reliable
smart services elevate organizations of every scale
solutions, iSON is looking to extend the partnership
and accelerate growth through their digital journeys,
outside of Africa, with a goal of operating in the United
with vertical, industry-focused solutions and services
Arab Emirates and other countries in the Middle East.
that focus on outcomes.
Africa is fertile ground for development.
Onshoring in Africa
As African nations and businesses look to expand
Avaya and iSON have together planted the seeds of
and play a greater role in the global economy, Avaya
a lasting partnership that is flourishing and delivering
and iSON have strengthened their relationship. Today,
Avaya and iSON work closely on key strategic accounts across Africa, helping to transform the customer experience for leading brands in the Telecom Service Providers, banking, and financial services industries.
For more information please visit our website: www.Avaya.com
Published on May 5, 2016