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Avaya and iSON Technologies Partner to Drive Digital Transformation for Africa From its origins in AT&T, then Lucent, Avaya has

To give just one example, the two companies

continued to prove its leading reputation by providing

have successfully delivered customer experience

reliable services to its partners. Today, Avaya is the

transformation for one of Africa’s largest service

only company that specializes in complex business

providers, having designed and deployed contact

communications –internal for companies’ teams and

center technology and managed services across 16

external for their customers – based on open, mobile

countries. The solution leverages Avaya’s leadership

software platforms, with the network infrastructure to

in contact center technology and iSON’s extended

meet customers’ underlying needs.

reach

and

skilled

workforce,

providing

a

fully

integrated customer experience, supporting 60 million Avaya

specializes

solutions

and

in

services

vertical, that

industry-focused

focus

on

business

subscribers in 18 languages, while reducing costs and increasing performance.

outcomes for enterprises of all sizes and types, rather than the traditional one-size-fits-all approach. The

The successful contact center solution implementation

Avaya SDN-Fx networking architecture is the first

has led to iSON winning multiple Contact Center

to deliver automation and programmability from the

awards and delivered a reference for iSON and Avaya

network core to the user edge, providing “connect

in every country. iSON has also won multiple other

anything, anywhere” simplicity – the perfect platform

awards for its work with Avaya in different African

for building Internet of Things strategies and to

countries, including with one of the world’s leading

underpin smart digital transformation.

international banking groups.

iSON Technologies is one of Avaya’s most valued

Contact Center Solutions

partners in Africa, Strategic Win partner of the Year

Today, iSON and Avaya are providing contact center

at the Avaya Partner Forum event in 2015. The two

solutions to one of the largest mobile communications

companies have been working together since 2010,

companies in the world. iSON is working with Avaya

and now partner in 21 countries across the continent.

to deploy Avaya Aura Unified Communications and

iSON is an Avaya Platinum Partner, the highest level.

Contact Center solutions to the company’s operations in seven countries, and giving Avaya a presence in

Digital Transformation

90% of the service providers in Africa.

Together with iSON, Avaya is helping organizations in Africa to progress on their digital transformation

Avaya’s successful transformation into a customer-

journeys and enhance the customer experience.

centric company focused on software and services –

Governments and enterprises across the region are

which account for 73% of revenue – and the strength of

looking at digitization strategies to drive operational

its solutions fit well with iSON’s strategy of customer

excellence, customer and citizen satisfaction, and

experience management. With Avaya able to deliver

deliver greater competitive differentiation. Avaya’s

a complete solution for the customer experience,

client-tailored and outcomes-focused digital and

including voice and data, and offering stable, reliable

smart services elevate organizations of every scale

solutions, iSON is looking to extend the partnership

and accelerate growth through their digital journeys,

outside of Africa, with a goal of operating in the United

with vertical, industry-focused solutions and services

Arab Emirates and other countries in the Middle East.

that focus on outcomes.

Africa is fertile ground for development.

Onshoring in Africa

As African nations and businesses look to expand

Avaya and iSON have together planted the seeds of

and play a greater role in the global economy, Avaya

a lasting partnership that is flourishing and delivering

and iSON have strengthened their relationship. Today,

results.

Avaya and iSON work closely on key strategic accounts across Africa, helping to transform the customer experience for leading brands in the Telecom Service Providers, banking, and financial services industries.

For more information please visit our website: www.Avaya.com

Project Partner

iSON - Brochure 2016  
iSON - Brochure 2016