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Dear AEHT Members countless ways of enchanting lovers of culture and history.

Nestling in the heart of the Balkans, the Republic of Macedonia is a country that deserves to be better known. This peaceful little nation, which became independent in 1991, suffers from a totally unjustified image problem. The country was almost untouched by the conflicts of the 1990s which convulsed the neighbouring regions, and has a great deal to offer, especially to lovers of culture, nature and hiking. Zoran Nikolovski is the director of the ‘Lazar Tanev’ school in Skopje, the country’s most popular public secondary school for hotel, catering and tourism (1500 students including 1100 full-time students aged between 14 and 18 and 400 part-time students aged over 18); Zoran is extremely proud of his country and is keen to share his passion for his nation and his work with similar schools across the whole of Europe. And what better way to achieve this goal than the AEHT’s Silver Annual Conference.

Ohrid is a real museum city, with an abundance of marvels from centuries past, witnesses of an extraordinary intermingling of cultures and peoples between east and west: a citadel, monasteries, basilicas, churches and mosques, remains of ancient temples and theatres – all of these in close proximity in the space of a few square kilometers. The city also houses the oldest Slav monastery (dedicated to St Pantaleimon) as well as the National Museum of Ohrid, well known among other things for its collection of 800 medieval icons in the Byzantine style (made between the 11th and the late 14th centuries), considered to be the second-largest in the world after that of the Tretyakov Gallery in Moscow. Its lake, many thousands of years old, is located in a fairytale landscape and is home to a living aquatic world that is unknown elsewhere except in fossil form. The succulent Ohrid trout or the Lake Ohrid Brown Trout (salmo letnica), one of the ten species considered to be endemic to this biotope, lives exclusively in this lake and in the Black Drin river downstream from the lake; unfortunately the fish is protected by biodiversity protection legislation and may not currently be eaten. Ohrid is also well known for its famous pearls which are made by a secret process from the scales of a small fish rather like a bleak, called locally a plašica.

Members of the Executive Board, the Council of Elders and the Competitions Committee gather on the main steps of the ‘Lazar Tanev’ public secondary school for hotel, catering and tourism in Skopje (Macedonia)

Ohrid – one of the oldest human settlements in Europe, and the theatre for the next Annual Conference

The medieval church of St Clement, patron saint of the city of Ohrid, was rebuilt in identical form in 2002 on the Plaochnik Hill

Capital of Macedonian tourism, and called ‘the Jerusalem of the Balkans’ or ‘the European Jerusalem’ because of its 365 churches, the city of Ohrid and its lake, located in the south west of the country near the border with Albania, were awarded the richly deserved classifications of UNESCO World Natural Heritage and Cultural Heritage Sites in 1979 and in 1980 respectively. Only 28 sites throughout the world can boast this double classification. And indeed, it is considered to be the oldest human settlement in Europe, and the city has

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Some of Ohrid’s marvels: Ohrid pearls and Ohrid trout

You have a lot to look forward to: many surprises await you at the 25th AEHT Annual Conference which will take place in Ohrid and Skopje from October 8th-13th



2012. During their stay in mid-March, the Executive Board was able to appreciate the strong motivation and the amazing efficiency of this young team – all of its members mucked in at every level, and they richly deserve to be rehoused shortly in new buildings on the present site – the plans have just been approved by the administration.

The Metropol Hotel next to the Bellevue Hotel

Room for students (beds can be separated)

At the gala evening Klaus Enengl and Lars Wahlund – the Swedish Ambassador – tucked heartily into the buffet prepared by the students from the Skopje school

Room for the bar competition

Room for television relay, and kitchen for the pastry competition

Students from the ‘Lazar Tanev’ school, including the daughter of its director Zoran Nikolovski, turned out to have great potential as entertainers

Our delegation’s accommodation was at the Metropol Hotel, one of the hotels included in the programme of the forthcoming Annual Conference, from which we could enjoy breathtaking views of the lake and the snow-covered mountains of the Shebenik-Jabllanice nature park in Albania, or of the Galitchitsa Range nature park on Macedonian soil; the Executive Board could see that the hotel complex selected for the conference boasts all the installations required for the smooth running of the Annual Conference in general and of the competitions in particular (see photos).

Room planned for the As at the Dubrovnik Annual Conference, management competition eight booths will be installed in this (with WIFI access) room for the culinary arts competition

Room for seminars

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Hall for the General Assembly


For many of our young students this Annual Conference represents an important stage in their lives as students as well as in their professional and private lives (see the interview in the second part of this Newsletter). To ensure that this experience is a great success and to avoid any student being excluded, the Competitions Committee would like to remind you of a set of rules which must be observed to the letter:

Please note that the official conference website may be accessed via and the site is already up and running. All registrations must be made online following the usual procedures. The registration procedure is as follows: Please go to login.php?language=fr. Begin by creating your own account by clicking on ‘Register’ (the icon in the form of a little man) and by choosing your own user-name and password. Then wait for an e-mail (sent to the address given when you create an account or a registration) confirming that your account has been opened. Next go back to r, enter your user-name and password again, and click on ‘Register new student’ or ‘Register new teacher/director/jury’. The AEHT code enabling us to identify the registering school remains the only link between this programme and the AEHT database. You can find your school’s AEHT code by going to For security reasons (and to avoid duplicate registrations) the programme will accept only one contact person (and so only one account) per school. To guarantee a place it is essential that at the pre-registration stage the schools should register students for the competitions, even under fictitious names. Changes may be made online as they occur. Once the registration has been made the head of delegation can download a proforma invoice which is displayed at the edge of the web page. Payment must be made as soon as possible (within three weeks).

1. Every student must have the required language level for the chosen contest, as defined by the Council of Europe’s framework of reference for languages. The teacher in charge must confirm this level when he or she registers the student. If this rule is not observed, the candidate will be excluded from the contest. 2. No school may register more than one student per contest. The online registration system will automatically refuse a second registration. 3. No student may participate more than once in an Annual Conference. The organisers will carry out checks to prevent this. 4. The online registration system will automatically limit the number of places per country available in the competitions to 25% of the allocated places, except for the management competition where this quota will be 50%. Similarly, the organising country may allocate to itself any places which remain unfilled by the registration dead-line, thus possibly exceeding the quota. 5. Insofar as possible, and with the exception of the Management competition, the judging panels will no longer consist of teachers accompanying their delegations, but rather of professionals from the country where the conference is held. This measure will completely eliminate any form of cheating, and will enable the accompanying teachers to take part in almost all the excursions and seminars. 6. The marking system will be modified. In future the teams will be classified according to mark bracket awarded, so that teams could find themselves being awarded the same medal. 7. For the opening ceremony the participants should wear their school’s uniform. In case this is not possible, participants should wear formal dress. For the gala evening they should wear either their uniform or evening dress. Because this is the 25th Annual Conference, the predominant colours for clothing worn at the gala evening will be silver and blue. For the Macedonian evening on Wednesday, participants are asked to wear red and yellow outfits.

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The documentation for the competitions is currently being drafted and will soon be available on the AEHT website. Most of the competitions will take place on the premises of the Bellevue and Metropol hotels. They will be arranged in the following subject areas: 1. Culinary Arts (level A2) 2. Pastry (level A2) 3. Cocktail bar (level B1) 4. Restaurant Service and Wine Service (level B1) 5. Barista (level B1) 6. Reception/Front office (level B2) 7. Hospitality management level 5 and above (level A2) 8. Tourism Destination (level B2)



(according to the same criteria); the fees will rise by €40 or €30 respectively from July 10th 2012. The registration fee covers all the activities mentioned in the programme. The deadline for registration is September 19th 2012. Delegations are to pay their registration fee within three weeks of registration. Only those cancelling before September 1st 2012 will be entitled to a full refund. After this date it will not be possible to consider any reimbursement!! A magnificent banqueting hall will be the venue for the Gala Evening at the Aleksandar Palace Hotel in Skopje

The various hotels are located less than 7 kms from the old town of Ohrid. During the day shuttle buses will provide regular transport between the various hotels and the Metropol Lake Resort complex, where most of the competitions, meetings and meals will take place. The organisers have just requested the Ohrid city authorities to increase the frequency of bus services between the hotels and the city centre. The new timetables will be handed out to the participants on the day of their arrival. For the excursions, modern tourism coaches will be used.

Accommodation for the participants will be in several hotels, all of them located in Ohrid or in Skopje (for the last night). The hotels intended for students are: In Ohrid:  Hotel Prestol**+, ;  Hotel Beton ***, website in preparation;  Hotel Turist ***, In Skopje  Hotel Ambasador***,  Hotel Continental ****, Teachers and Directors will be accommodated in the following hotels: In Ohrid:  Hotel Belvedere***,  Hotel Sileks****,  Hotel Bellevue****,  Hotel Metropol****,  Hotel Inex Gorica****+, In Skopje:  Hotel City Park****,  Hotel Continental ****,  Hotel Best Western****,  Hotel Bellevue****, hotels.asp?country=mk  Hotel Holliday Inn****,  Hotel Aleksander Palace*****,  Hotel Stone Bridge*****,  Hotel TCC Plaza*****,

The organisers will lay on free transfers to and from the airports of Skopje (Alexander the Great airport) and of Ohrid (St Paul the Apostle airport) and the hotels. All the conference registrations will take place at the Hotel Bellevue. Please note that the organisers do not recommend participants to arrive at Skopje railway station. On the other hand they recommend that participants from southern Italy should take the ferry from Bari to the port de Durëss in Albania. For a group of at least 20 people, who could be joined by delegations from Albania, the organisers would arrange for a transfer by bus from this port.

The lake and the city of Ohrid – a real haven of peace both by day and by night

During the conference breakfast will be served in the individual hotels, but other meals, with a few rare exceptions, will be served at the Hotel Metropol. Prepare for your palates to be delighted! The registration fees range from €459 to €629 for students (according to the hotel category and room occupation), and from €519 to €699 for teachers

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There will be many excursions on the programme, as follows: ‐ Tour of Ohrid Old Town ‐ Tour of the town of Struga ‐ Visit to the Byzantine monastery of St Naum, dating from the 10th century, as well as the sources of the Crni Drim (Black Drim) river ‐ Trip to the museum on the water, opened in 2008 on the Gradishte site in the village of Peshtani, on the southwest coast of Lake Ohrid – a reconstruction over the water of a colony dating from the bronze and iron ages ‐ Boat trip on Lake Ohrid ‐ The whole day excursion to Krusevo, a large village nestling in the mountains to the west of Prilep and to Bitola, the country’s second city (Wednesday and Thursday) ‐ The visit to vineyards: Stobi, Popova Kula in Gradsko, Negotino and Kavadarci. ‐ The whole day excursion (on Friday) to Skopje, including a visit to the Kale fortress, the arched stone bridge, the old bazar, museums and art galleries, the millennium cross on Mount Vodno – the world’s highest crucifix, 86 metres high - the Matka canyon, the Vrelo caves and vineyards. ‐ etc.

In Skopje: the Mother Teresa Memorial House, built on the very same site as the church where she was christened

Christmas in Europe 2012 will not be held as planned in Bled, because of the delay in completing renovation work on the training hotel. Instead the torch will be taken up by the ‘Giorgio Perlasca kereskedelmi, Vendéglátóipari Szki. és Szakisk’ school which will organise the event in Budapest from November 28th to December 4th 2012. The Budapest school can accommodate between 100 and 120 people.

Budapest will host the next Christmas in Europe event

On May 1st 2012 the AEHT Head Office submitted an application to the Youth in Action programme of the European Commission in order to obtain co-financing for this event; the results of the selection process will be communicated to the AEHT by June 18th. In order to conform to the criteria imposed by this EU programme, certain rules have had to be adapted. In future the event will last seven days instead of the traditional six days (including the day of arrival and the day of departure). For each country the delegation must consist of a leader and at least four young people (maximum 30 years old for both students and teachers). Several schools could come together in order to fulfill this criterion. The registration fee will be altered as a result and it has been decided that the registration fee will be €150 for delegations of five people from the same country (to be confirmed). For the needs of the project, the AEHT has already had to carry out the selection of the participating schools in order to fulfill the criteria imposed by the Youth in Action programme. Priority has been given to schools which have never, or rarely, taken part in this event. Because of lack of space, a maximum of two applications per country can be accepted. Schools which have not been selected are placed on a reserve list and will be contacted should a school from their country withdraw. In order to increase the chances of obtaining cofinancing from the EU, at least one ‘underprivileged’ person must appear among the participants of each country. By underprivileged the

Beside the stone bridge stand the much revered brothers Cyril and Methodius, who evangelized the Slavs and invented the ‘Glagolitic’ alphabet (the first Slav alphabet)

The academic programme is currently in preparation; it already contains a seminar on ‘total quality management’. Further information about the Annual Conference in general and about the seminars and competitions in particular will be sent to you in due course. Please note that the comprehensive minutes of the Executive Board meeting held in Ohrid last March may be consulted on the AEHT’s website ( Here we would simply like to raise some of the important points on the agenda:

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programme means any person who is ‘disadvantaged socially, economically, physically, sensorially, mentally, cognitively, educationally, culturally or geographically’. Their participation is encouraged in order to improve their integration, their mobility and their employability.

An Annual Conference unlike all the others to celebrate the AEHT’s Silver Anniversary At the Executive Board meeting we also discussed the possibility of organising a cruise in the Western Mediterranean to celebrate the AEHT’s 25th anniversary. From November 10th to 15th 2013 the cruise ship would call at Barcelona, Palma de Mallorca, Ajaccio, Marseilles and Savona/Genoa. Following the Executive Board’s approval of the idea, three members of the Presidium made an inspection visit of the cruise-ship ‘Deliziosa’ belonging to the Costa Cruises company – a vessel almost identical with the ‘Luminosa’ built in 2009, the one being made available for the 2013 Annual Conference (

The excellent performance of the Budapest delegation at the 2011 Christmas in Europe promises a fine version of the event in 2012

Moreover, the Hungarian host school bears the name of Giorgio Perlasca, an Italian businessman who during the Second World War took on the role of Spanish Ambassador in order to save the lives of 5,200 Hungarian Jews in Budapest. This heroic act will form the starting point for a seminar on exclusion, racism and xenophobia, to which all the participants are invited. A preparatory meeting with the organisers and members of the Presidium is scheduled for August 2nd-5th in Bad Ischl, Austria. The participating schools will receive further information about the event in due course.

The ‘Costa Deliziosa’ cruise liner - a technological feat almost identical with the ‘Luminosa’ which has been reserved for the Annual Conference celebrating the AEHT’s 25th anniversary

The Costa Luminosa came into service three years ago, and was purchased for the tidy sum of 500 million Euros; it costs the company around €15,000 per day to operate the ship. The company currently has 15 cruise ships with a total capacity of around 45,000 passengers, and offers 250 destinations as part of 130 different cruises on all the oceans of the world. Costa Cruises provides more than 2,200 shore excursions, including 300 ecotourism offerings. Costa has been awarded the ‘Green Star’ and B.E.S.T. 4 (Business Excellence Sustainable Task) certification by the RINA (Registro Italiano Navale e Aeronautico) inspection authority. The former certifies the company’s performance in terms of care for the environment, while the latter award certifies its levels of achievement in terms of quality, safety, environmental protection and social responsibility.

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in general and of the competitions in particular. Please note that alcoholic drinks will not be served to minors on board. In order to avoid adding any other costs relating to excursions, we plan to ask the students and teachers of local member partner schools to organise guided tours of their respective cities. The registration website should be ready by January. Schools will have to register by March/April 2013 and the deposits must be paid by the end of April, with the balance being transferred by the end of July at the latest. The registration is confirmed only once the deposit has been paid. Delegations who have not paid by the end of July will not be able to go aboard nor take part in the special anniversary cruise.

The visitors were most impressed with the installations of the Costa Deliziosa; the cruise ship is 294 m long and 32.25 m broad, can accommodate between 2200 and 2862 passengers and can sail at 12-14 knots (22.22 to 25.93 km/h)

The company received the AEHT’s representatives most warmly; on their arrival in Savona they met Bernhard Bohn, from the company’s Austrian division in Linz, for an initial briefing. The following day, after going through all the security checks, they were able to begin their visit aboard this most impressive vessel. The whole visit had been orchestrated to perfection by Wolfgang Zablatzky, the director of the catering department and a jovial compatriot of Klaus Enengl. After visiting the various levels of decks containing passenger accommodation, and the decks with bars, swimming pools and recreational areas, the AEHT representatives had the opportunity to sample the quality of the lunch and the perfectly organised service: this was perfectly orchestrated and had the capacity to respond within minutes to specific dietary requirements.

Suite with balcony

36 four-bedded inside cabins are available

Main restaurant

The Costa Luminosa has 1,130 cabins, including 662 cabins with private balcony and 106 suites with private balcony. The ship has four restaurants, of which two accept paying customers who have reserved in advance, and 11 bars. The following services and installations are available on board: ‐ A 4D cinema ‐ A theatre occupying three decks ‐ A casino ‐ A discotheque ‐ A PlayStation World area ‐ A Grand Prix simulator ‐ A golf simulator and an external putting green ‐ Three swimming pools, one of which has a retractable glass cover ‐ An internet area ‐ A library ‐ A shopping centre ‐ A health club with fitness centre, thalassotherapy, treatment rooms, hydro-massage baths, solarium, sauna and Turkish baths … ‐ A jogging circuit and a roller-blade track ‐ A multi-purpose sports field ‐ etc.

The prices for the cruise (inclusive of meals, accommodation, various entertainment and musical shows) are reasonable but do not include either the costs of transfers to and from the vessel, or other incidental expenses (such as drinks, etc.). - €395per student in a double (twin-bedded) inside cabin - €345 per student in a three-bedded cabin - €315 per student in a four-bedded cabin - €445 per teacher in a double (twin-bedded) outside cabin - €495 per teacher in a double outside stateroom with balcony. In the case of cabins in which not all the beds have been reserved by a school, the available beds may be allocated to other participants. A 70% supplement is charged for single occupancy of cabins, so it is better to plan to share. The rates are competitive, even for single rooms (around €760 per person) as they are comparable with the prices on offer at the Annual Conference in The Hague. To the prices given above one must also add the following: a fixed tip of €35, a ship/shore transfer fee of around €30, an all-inclusive charge of €65 for drinks served with meals, and a possible charge for other expenditure linked to the organisation of the Conference

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Inside cabin



The AEHT hopes to be able to organise competitions in the usual subject areas, though these contests will have to be adapted to the constraints in terms of time, equipment and installations which are inherent in an event held on board a ship. We plan to hold competitions in the following subject areas: 1. Culinary Arts (simplified competition, 54 to 63 participants) 2. Pastry (nature of competition yet to be decided) 3. Cocktail bar (30 participants) 4. Restaurant service 5. Wine service (20 participants) 6. Barista (20 participants) 7. Front office (24 participants) 8. Tourism destination (60 participants) 9. Hospitality management level 5 and above (15 pers.) The kitchen provided for the Culinary Arts competition has only 3 work stations each of which can accommodate three people. With three two-hour sessions per day there is room for 54 or 63 participants in this contest, fewer than in recent years. For this reason this competition could be supplemented by other culinary contests, such as a sushi competition, pancake and tapas competitions, and food carving contests, etc. Participants should be aware that no uncooked food, except for fruit and vegetables, can be served on board. The ship’s staff may organise a workshop on fruit and vegetable sculpture, which would be followed by a competition. The restaurant and wine service competitions could be held in the presence of real clients. Any suggestions from you would be most welcome – please send them to us at the AEHT Head Office as soon as possible (

The ship also has a medical centre. In principal the emergency evacuation exercise will take place a quarter of an hour after the ship sails. The company provides car-parking facilities for its clients close to the cruise-ship terminal for a cost of around €10 per day. Luggage will be handed over in the car-parking area and taken on board separately from passengers and delivered directly to your cabin. Knife sets require special permission: they will be taken from you at registration, and made available to you only for the duration of the competition. However, you should be aware that the ship can provide all the usual knives (but not any special knives for pastry work or carving and sculpture). It will not be possible to pay cash for any on-board expenditure. Payment for drinks, activities and excursions not included in the registration fee can be made in two different ways: either the Costa client card can be used as a pre-paid card, topped up in advance at one of the dedicated payment points, or at the same payment point the Costa card can be associated with the client’s own credit card; the client will thus receive an overall statement of his or her purchases at the end of the cruise. This could be a problem for some students, and the AEHT is currently negotiating a reduction of the minimum amount that can be loaded onto the card.

Wolfgang Zablatzky demonstrates to his guests the navigation instruments on the ship’s bridge

The competitions could be relayed on a giant screen in the theatre, in the indoor swimming pool or in the discotheque.

The cold room for the storage of fruit

In the afternoon Wolfgang Zablatzky gave the small AEHT delegation a guided tour of the parts of the vessel usually closed to the public: the cold rooms, the deepfreezers, the defrosting room, the recycling centre. The HACCP rules are followed to the letter and the food stor-age areas are impressive. For reasons of health and hygiene, all the competitors must undergo medical tests in the two weeks preceding the start of the cruise, and must present a ‘recent’ medical all-clear before being allowed to enter the kitchens and bars. The ship’s authorities will strictly enforce this regulation, because the risks of con-tagion are considerable and the port authorities will place the ship in quarantine as soon as 1.5% of the passengers present the same symptoms. The AEHT will obviously support these precautions and will refuse access to the kitchens to anyone not able to produce the required medical certificate. You will receive more detailed information about this in 2013.

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Kitchen for the Culinary Arts competition

Reception Desk for the Front Office competition

Installations for the barista and bar competitions



The company has given the AEHT its agreement in principal that the polyglot directors of the ship’s various departments will join the judging panels of the relevant competitions, which will probably have to be completed by teachers who do not have a student competing in the contest.

students – one third of whom are in the tourism and hospitality department).

Don’t miss the AEHT’s 25th Anniversary – put these dates in your diary now for this historic get-together. And a fair wind, ‘Luminosa’.

3rd seminar on ‘hospitality and tourism management’: Successful days for a “glorious dozen” in Saarbrücken (D) …

All ready for the management game: the participants are welcomed by the director of the Higher Vocational Training Center, Mrs. Sibylle Weber-Pohl (first row 3rd from right)

Organized from April 19th to 22nd 2012 in the German Land of the Sarre, the third seminar run by the Higher Education Group (HEG) was a most useful event for the dozen participants, both professionally as well as on a personal level. Werner Plocher, head of the tourism and hospitality department of the host school (D04), had prepared an attractive seminar programme for our colleagues from member schools on EQF level 5 and above... .

The first teaching highlight was the Management Game - an interesting pedagogical approach: four groups of participants with three to four members each had to take decisions in the field of general management and marketing for an outdoor leisure product (tents). The concept / basic data were developed by a German university – placed at the disposal of the host school by ALWIS (an NGO promoting entrepreneurial competences at schools); three ladies helped us to get acquainted with the principles of the game and to overcome technical queries when inputting data into the computers. The results for each of the three business periods were elaborated according to the decisions entered into the PCs; the printed and visualized outcome showed how well each group did in coping with the possibilities of their own company, the requirements of the consumers and the actions of the competitors in the market. The features of this management simulation can be found under “Man Game English” doc. on the AEHT HEG website.

Guided tour through the host school: seminar colleagues listening to the head of the department for tourism and catering, Mr. Werner Plocher (far right), and admiring the ultra-modern equipment…

A delicious business lunch prepared us physically for the interesting afternoon, that started with a short tour of the school, before Mrs. Silke Gräser read a paper on “trans-border tourism marketing” for the “Grande Région - large region” (final name still pending) of Saarland – Rheinland Pfalz (D) – Grand-Duchy of Luxembourg (L) – Lorraine (F) and Wallonia (B). The activities of this touristic cross-border project comprise gathering basic touristic data of the regions involved, training of tourist guides, providing elearning possibilities, promoting events, preparing print media, a website etc. The relevant Powerpoint presentation (see AEHT website) – is very suitable for teaching purposes and to draw conclusions for border regions.

The get-together meeting on the evening of arrival offered the chance to renew longstanding AEHT friendships or to establish new ones – as did the other breaks, common meals and trips etc.; this informal networking forms – as we all know – an integral part of each continuing training session, which is in particular true for an AEHT seminar. On Friday, April 20th, the director of the school, Mrs. Sibylle Weber-Pohl (who is also the German representative on the AEHT Executive Board) cordially welcomed the guests from six European countries at her large training establishment (3000

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The ultimate impression for the industrial past and present of the Saarland was reinforced at the Völklingen Hütte, those imposing iron and steel plants are unique in Europe, ensuring all stages of the production of pig iron and steel; its blast furnaces were declared a world cultural heritage - with the other part of the company still very active in steel production.

Trans-border tourism marketing for the “Grande Région” in the frontier regions of Germany – France – Luxemburg – Belgium: Mrs. Silke Gräser explains the whys and hows…

The following three hours were reserved for AEHTinternal and other important matters: a short report on the work of AEHT’s HEG, results of the Management Competition in The Hague (November 2011), the general German educational system, a preview of the Management Competition at this year’s Annual Conference in Ohrid (MK) in October, a survey on two case studies regarding restaurant management, and finally the topics and the place of next year’s HEG seminar: colleague Jana Podolakova

A fascinating tourist attraction of the Saarland: the World Cultural Heritage Site of Völklingen, based on the state’s rich industrial past (and at the center of a flourishing present)

(AEHT rep for the Czech Republic) invited the delegates to meet in Podebrady and Prague around mid-April 2013. The main part of this evening session was discussing and evaluating management games in our work within

The final stop of the rally was at “Spicherer Höhe” – already on French territory (but in the Schengen area and with the “Grande Région” touristic-project this is no longer a problem) keeping alive sad memories as battle grounds between French and German troops. The restaurant up there represented truly “la cuisine française” with delicious starters, main courses and desserts – complemented by a taste of wines of the region. We used that final evening at such a historic place to discuss again everything we learned on that memorable day about the opportunities of tourism and the local cuisine, and to carry out an informal evaluation of the whole seminar. A summary in brief: Saarbrücken proved to be an ideal meeting place for an AEHT seminar: hardly anywhere else can we learn the (bitter) lessons of European history in a more persuasive way than there – with the territory steadily being swapped between France and Germany; the participants all wish that this “Grande Région” continues prospering!

tourism and hospitality teaching. Colleague Robert Hyde from Waterford College (IRL) informed the audience about his contribution to a working group on “The Virtual Classroom” and motivated them to adopt the essential ideas thereof.

All the transparencies on these topics are to be found on AEHT’s website. The day was concluded by a VIP-like dinner prepared by students and teachers of our Saarbrücken partner school; in short, an exquisite choice of dishes, excellent preparation, professional and charming service! Saturday, April 21st, was devoted to a practical project as a student-oriented teaching method in the format of a whole-day “touristic and gastronomical rally”. The planned various means of transport had to be replaced by a small coach due to April weather conditions; we started with a tour of the old city of Saarbrücken (on foot though) – complemented by a small reception at Ludwigskirche; next was a visit to historic Saarlouis with the imposing Vauban fortifications; at the foot of large coal slag heaps we were served a “miners’ lunch” that conveyed to us a genuine feeling of the region and its social conditions.

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The elaborate seminar programme, the outstanding personal kindness of the colleagues of the host school at Saarbrücken, the “culinary pampering” at the school and at other places, the congenial work and discussions and the good understanding among the participants made this teacher training session a valuable and memorable event. And, considering the moderate seminar fee: financially all this seems only



possible, when the host school bears some of the actual costs and finds an additional sponsor – therefore: a big and cordial DANKE SCHÖN, Sibylle and Werner!

is supported by the Croatian government, because it represents the most prestigious contest for students of catering and tourism in Croatia.

AEHT members who did not have the chance to personally take part in this teacher training session, can have a look at/download all the results from AEHT website (

GASTRO 2012 – a major international event

Nikola Drasković from Osijek won the bar competition

The city of Dubrovnik in Croatia is already well known to the AEHT community for having organised the 2009 Annual Conference, the seminar on Ston oysters in March 2011 and more recently on April 16th-19th the 32nd International Gastronomic Competition GASTRO2012, aimed at young students in the hotel and tourism sector across Europe. For

Kristina Basic from Trogir and Julia Macinkovic from Dubrovnik – winners of the front office competition

Following their selection at regional competitions, 350 students from 50 schools, accompanied by their teachers, competed in one of the following nine contests:

the 32nd consecutive year students in these sectors had the chance to put to the test their professional skills and knowledge, in an international setting. This fine city of Dubrovnik attracted several schools from elsewhere in the world, and in particular several AEHT member schools from Switzerland, Italy, the Republic of Macedonia, Bosnia-Herzegovina and Armenia.

1. 2. 3. 4. 5. 6. 7. 8. 9.

Preparation of a menu Service of a menu Flambé work Preparation of an artifact in salt dough for the exhibition Preparation of an artifact in sugar for the exhibition Bar Front office Travel Agency Presentation of a tourist destination

In order to experience these competitions in pictures, please view the video of the event by clicking on the following link: .

The organisers were very pleased with the skills of these young people, who excelled both in the quality and in the creativity of their work, and who demonstrated yet again that in this region there is a new generation ready and waiting to take over running tourism and restaurant companies, and that there is no need to worry about the future of the sector.

A splendid view of Dubrovnik – The pearl of the Adriatic, a magic place to organise the 32nd GASTRO international competition

The competition was organised by the Dubrovnik Hotel and Tourism School, an establishment with 65 years of educational experience in these sectors. The various contests as well of most of the other activities on the programme took place in the Valamar and Babin Kuk hotels. These competitions were run according to a modified set of rules, adapted to conform to the AEHT’s guidelines for organising competitions. The event Diekirch, mai 2012



particular? Have you kept in touch with any of the participants? Christian Beck asked me if I was interested in taking part in this competition and I agreed to compete without really knowing what was in store for me and without doing any special preparation. I simply tried to do my best together with my team mates. Everything was really impressive and is still an unforgettable experience. Killarney turned out to be a magnificent city and the competition was a really stimulating test, a real challenge. I have tried to keep in touch with my team mates and with some participants, but time passes and we no longer write to each other.

THIS AND THAT News from AEHT Members

News from our prize-winners and from our collaborators We have introduced this section for two main reasons: firstly, to publish the reflexions of former competition winners about the importance of the AEHT experience in their personal and professional development and in the careers which may have opened up for them as a result of their winning performances at the Annual Conference; and secondly, to publish interviews with our partners or collaborators. And more generally, to contribute to the pleasure of being an AEHT member.

- Marie Gyllinge, teacher at the Copenhagen Hotel School (CHC) in Valby (DK) gives us her views

Management competition in full swing at Tralee in 2006

b) Did winning this competition affect your professional and private life as well as your personality? There is no doubt that it was an important experience because it enabled me to develop my knowledge, and this knowledge was very useful for my studies. It turned out that my teachers were right. 2. What do you think about the AEHT today, and about its Annual Conferences? Did you feel the European spirit at the Killarney conference? And did this experience open new horizons for you? Did it encourage you to continue your training or work in another country? What are your future plans? The conference made me more confident and took away my fear of competitions, even if there is still a little nervousness. The European spirit was certainly present, and if I had been attracted to new horizons this conference would certainly have led me to them, but I wanted to stay in Denmark. One day I would like to work abroad if it is compatible with my family life. Perhaps it will be possible in the future. At the moment I want to improve my competence in my work as a teacher and I plan to work one day in an international five-star hotel, but in any case I will

Marie Gyllinge – winner of the management competition at the Annual Conference in Killarney in 2006

After working as a waitress for several years Marie Gyllinge felt the need to develop her skills. She decided to return to studying and in 2006 she was admitted to the service management course at the Copenhagen Hotel School – CHC. This turned out to be a good decision, and one that she has never regretted. She has done a series of jobs, but she never felt quite so at ease as in the hotel and tourism industry in general, and in service management in particular. This work prepared her for her current role as a teacher at the Copenhagen Hotel School. 1. a) In 2006 you won the management competition at the AEHT Annual Conference in Killarney, Ireland. How had you prepared for this competition? What do you remember about it in

Diekirch, mai 2012



because not everyone is lucky enough to have a job in which you meet people from all over the world.

continue to work in the area of service management and to improve my skills.

5. What major changes have you noticed in the hotel and tourism sector over the last few years? I’m too closely involved to give a good reply. However it is very sad to see some people failing to respect the culture and traditions of the country they are visiting. Moreover, it is deplorable to see that some tourists do not receive the help that they need and therefore feel lost. It is one of the AEHT’s remits to create memorable moments in the lives of its members; and it is in anticipation of such moments that we hope to see you at one of our future events, as well as at the Annual Conference in Ohrid and Skopje.

Marie Gyllinge (DK02), Yvonne Karger (D01) and Sarah O’Hara (IRL08) win the first prize at the management competition in 2006

Have a good vacation!

3. Have you won any other medals at international competitions? What competition or competitions should the AEHT add to those which it already organizes during its Annual Conference? I haven’t won any other medals, and I don’t think you need to add any other competitions to those organised at the Annual Conference; but I do think it would be good to programme group discussions to enable participants to exchange their experiences about culture, traditions and the hotel and tourism sector in the various countries. Perhaps we should provide an assistant to lead the discussions and encourage debate on questions such as: what does ‘service’ mean? What do you do when a client gets abusive? …

Nadine SCHINTGEN AEHT General Secretary Text :

N. Schintgen in close collaboration with Adolf Steindl, N. Grabovac and M. Gyllinge

Photos :

N. Schintgen, J. Laengy, A. Steindl, the organisers of the events reported in the present Newsletter and others

English translation : French translation :

4. What do you think are the professional and personal qualities required to succeed in your profession? In your view, what are the most important qualities of a manager in the hotel and tourism sector? What advice would you give to aspiring managers? And what general tips would you give to hotel and tourism students as far as their future careers are concerned?

J. Rees Smith N. Schintgen

Our professional partners :

You must be able to second-guess what people expect, to analyze their personality and to try to provide the best possible service without asking them too many questions. In other words, have the ability to put yourself in the client’s shoes, to be capable of empathizing with him or her. In addition, you need to be very well organised, well behaved, pleasant and smiling. The tip I would give to aspiring managers is to listen to their staff and to be the leader they can count on in case of need. In addition, you must constantly keep aware of changes in the market, because competition is tough. The advice I would give to students in the sector in general is to enjoy the job they are doing,

Diekirch, mai 2012




You have a lot to look forward to: many surprises await you at the 25 th AEHT Annual Conference which will take place in Ohrid and Skopje fr...

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