Student Survey Feedback Exhibition
Your Feedback & what we are doing in response
Library & Learning Services Student Survey 2018
SURVEY FEEDBACK WHO RESPONDED?
Responses: 375 in total (242: 2016, 191: 2014)
226 Undergraduates (see chart to right)
58 Postgraduates (13: 2016, 11: 2014)
Some skipped question
Postgraduate 28 MSc Ultrasound 30 MSc APP, PGCert
Over 50% of the student body responded to the survey (33% in 2012, 26% in 2010)
Do you find the opening hours convenient?
SURVEY FEEDBACK DO YOU FIND THE OPENING HOURS CONVENIENT?
Responses: 346 answered 153 commented Students clearly would like the library to be open earlier and later during semester time.
We’ve been able to achieve longer opening hours on weekdays, from September 2018, opening from 8am to 10pm (it was 8.30am to 9pm). A big improvement and we’re keen to receive your feedback.
SURVEY FEEDBACK DO YOU USE THE LIBRARY & LEARNING SERVICES WEBPAGES?
If you do not use the Library webpages, it would help us if you could please state why
35 commented Many students stated why they do use the webpages Some comments that they could be easier to navigate
“e-Books! Journal articles! Research! For me this is the most useful aspect of Learning Services as I use it a lot.”
Please give an example of a digital tool or app you find really useful for learning
SURVEY FEEDBACK FINDING RESOURCES IN THE LIBRARY
DO YOU USUALLY FIND WHAT YOU ARE LOOKING FOR IN THE LIBRARY?
HOW TO YOU FIND WHAT YOU ARE LOOKING FOR IN THE LIBRARY?
To improve your experience of digital learning and teaching (online tools, platforms, including Moodle) what one thing should we *DO*?
To improve your experience of digital learning and teaching (online tools, platforms, including Moodle) what one thing should we *NOT* do?
SURVEY FEEDBACK DO YOU FIND THE LIBRARY A PLEASANT STUDY ENVIRONMENT?
Responses: 193 commented Students were very enthusiastic about the refurbishment. Comments about improvements: 37 too cold in winter 32 air quality 21 too warm in pods 16 ‘temperature’ 26 Lighting – o Dark downstairs o Lighting is depressing
Main problems that need to be solved: Temperature Air quality Lighting Lack of study space
SURVEY FEEDBACK DO YOU RECEIVE ADEQUATE INFORMATION ON THE SERVICES AVAILABLE FROM LIBRARY & LEARNING SERVICES?
“Emails and webpages” “Email updates are useful” Updates or lectures at the beginning of the year for returning students recommended” “I think you are really good at getting information out to us students!”
“I have dyslexia and learning services have informed me about some of the computers having specialist software … which is really handy.”
SURVEY FEEDBACK DO YOU FIND LIBRARY & LEARNING SERVICES STAFF APPROACHABLE/HELPFUL?
110 Commented “Very helpful!!!!! On top of it!!!!” “Very helpful especially with dissertations!” “Always smiling, very helpful and polite when we are stressed and can’t find what we’re looking for”
“You guys are always really friendly and nice, and no question is a silly question (even if I have spent 20mins looking for a book in the wrong section…)!”
You Suggested these… We bought them!
SURVEY FEEDBACK DOES THE LIBRRY MEET YOUR STUDYING NEEDS?
83 Commented 91% said yes: 81% 2016 Opening hours: Library should open earlier/later Several students mentioned there aren’t enough study spaces “Too noisy” “More study pods”
It’s pleasing to note that student satisfaction with the Library has risen since the last survey, as evidenced above and in achieving 100% in the recent NSS.
Do you have any further comments on Library & Learning Services, what else could we be doing to improve our service to you?
“Investing in the expansion of the library and its facilities. The study pods are great and there should be more around the college.” “Free access to journal articles from around the world?” “The puzzle corner is a great addition! And I enjoy the books about happiness.”
The Library & Learning Services Team are continuing to work through the actions from the survey, will respond in full, and make specific recommendations to relevant committees.
Bookable pods Love the refurb! Library website
WHAT YOU TOLD US IS WORKING WELL
Cold in Winter
More study spaces needed Pods are hot
Ground floor lighting is too dark
WHAT YOU TOLD US NEEDS IMPROVEMENT
More to add? Let us know, pop in for a chat, or email us...
Slides from the Student Survey Feedback Exhibition displayed outside the Library